Sleep Number Reviews

We moved into a new home and we wanted a king size bed. We put our queen size in the guest room. Our previous bed was a Sleep Number. And so, we bought a king bed, the base, a mattress pad, and the legs from Sleep Number as well. Everything went very smoothly. And in fact, the saleslady we dealt with was friendly and very knowledgeable. She gave a lot of tips and ideas on doing stuff differently. The delivery guys came on time and they were very house-trained and they definitely cleaned up. They were very helpful, too. The only thing is that there should be bigger discounts for returning customers. We spent over $4,000 and they gave out a $100 off, which was almost insulting. Other than that, we like the quality of our Sleep Number a lot. It's very comfortable. I and my partner can set different hardnesses. We like it a lot and told folks that it’s expensive but it’s one that lasts.

Steve and John were awesome. They always are there for us. We ordered our first bed, our second and most all of our bedding at this location. Always have had very comfortable experiences. We have told many of our friends and family member how nice our system is and will continue to share the experience.

Andy ** is an excellent salesperson/store manager. He really helped us out in selecting our bed. Also, Bob & Ronnie, the install technicians were very professional & knowledgeable. All of your employees should be commended on their performance! I would highly recommend Sleep Number to all. We love or bed!!! Thanks Sleep Number for giving us a better night's sleep!!!

We’ve had a Sleep Number for years and we bought one for our son as well. We put money towards it and he tried it and liked it so he decided that was what he wanted to buy. The sales rep was very nice. The delivery experience was fine as well. They came in and knew what they were doing. We never had a problem with our Sleep Number. I was very satisfied. I have a friend and she ended up buying one too.

I bought a Sleep Number king p6 and I love it. It’s a replacement for our 19-year-old Sleep Number bed. I just bought the mattress because I already had the platform bed. The sales reps were pretty good although I wasn’t really taken all around the store. I went in telling them I wanted to buy the one that was half off, which was the promotion. But then I ended up not buying that. I wasn't really shown all the options like I might have been if I went in not knowing what I wanted. But the delivery team was very efficient. They got in here and knew just exactly what they needed to do. They worked well together and it was a very good experience.

We love our Sleep Number bed. We bought one in 2006 and we recently got a new one because we enjoyed the other one so much. This time around, the mattress was all we needed because the other one was getting soft, and my husband’s a big man but I don’t know if that has anything to do with it. We felt it was time to get a new one to replace it. That was what we did and we were very happy with it. We do recommend it to all our family and friends. Their reps were great, we couldn’t have asked for anything better. Everybody at the store was very helpful. They did offer the mattress that raises up but we chose not to do that. We are perfectly satisfied with what we have.

So we are in the process of having this bed very soon. However, let me tell you about the bad service that was done by the company (no apology needed). We order this bed several weeks ago, and professionally I gave my time and my money to this company. They made a promise to deliver the bed on the 3rd of March between the hours of 3-7pm. So me and my girl took time off on that day and cleared all items including the bed to make the delivery easier for Sleep Number crew. However, on the day of delivery they call me to tell me that the delivery would not happen because of production (that's what they said). I totally understand that there can be delays, but please don't tell me on the delivery date and it was due to production.

Prior to purchasing the adjustable base for my Sleep Number bed, I was told by the salesperson that Sleep Number moves the beds for a fee. They do not - they charge $190 to disassemble the bed, you move it and $190 to reassemble it at a LATER DATE. They will say anything to make a sale then leave you stranded later on. For someone on disability, this is a nightmare. Make sure that you know what you are getting into before purchasing this bed. The mattress is attached to the base and I have no way of disassembling this bed to move it. I am frustrated and furious because I was lied to and there is no help available. I will NEVER again order another Sleep Number product. There is absolutely NO CUSTOMER SERVICE AVAILABLE. All I heard from the "Corporate" associate is: "I wasn't there so I don't know what was said." A very convenient escape! Shame on Sleep Number!!!

I had a Sleep Number bed for 18 years and I loved It, so I went back with another. It was a Cal King and it monitors my sleep and it was $6600 for half prices on Black Friday weekend. Their sales reps have all been really good and professional. We live in Amarillo Texas, but I bought it in Denver and I worked with them and it just had been a very good price. I bought the same thing for my ex-wife and another one for my parents. The delivery team came in, set up the bed, showed me how to use it and got out of there. They also took the old bed and discarded it. The quality is great and I've recommended Sleep Number to numerous people.

Installation Austin and the other gentleman (he did introduce himself) were very professional, Knowledgeable, and courteous. Great customer service! THEY are Wonderful representation of your company. You have wonderful bed and Wonderful installers.

This place was Awesome. I went in to look around, kill time, was in need of a bed but didn’t think I would make a purchase. The salesman was great and showed me the beds. There were crazy comfortable and I was sold almost as soon as I laid down. Thank You.

I’ve previously had a Sleep Number bed and my home was flooded in Hurricane Harvey. I took advantage of Sleep Number's Labor Day sale because I love the product and bought another one. The sales rep was just very helpful and friendly and explained all the different choices and knew her inventory very well. She was very knowledgeable and she was excited about selling me a bed and I was excited about buying one.

I love the bed and have never slept better in my life, but as good as the bed is, when one side of the bed started randomly deflating, the customer service process was atrocious. Nobody knew what the issue was on successive calls, one time we were put on hold for an hour, and the list goes on. Just hope your bed works.

We've had a Sleep Number for a number of years so we just upgraded and we love it. We liked it so much because of its comfort. Their reps have treated us very good. It's a very good product and we certainly let people know that are looking for mattresses about Sleep Number and what our experience was. And even our son and our daughter and son-in-law have bought one.

I had some issues sleeping and it was about time that I got a new bed 'cause I needed one. I've had Sleep Number for two months and I like it so far. The delivery team was very good. But I wish that the king had the same feature as the queen where you can raise the head part on each side.

I decided to purchase a Sleep Number bed because of family and friends that have them.I've had it for five to six years and I like it a lot. I sleep better. It's a good bed and I like it so well I bought four more of them. It's like an air mattress and I like that that's why I bought it and also the warranty on it. Their representatives have done very well and I've had no issues at all. I'm very happy with their product and the service and I would highly recommend it.

I have had two previous beds that were Sleep Number beds, and I like their ability to make adjustments on the comfort level. I have had my recent one since December, and the reps I dealt with have been very good. The delivery went well, too. On a cold night, the foot warmers are the best thing ever made. However, I have the frustration that I'm now on my third set of foot warmers for this newest bed. Then I've had to have technicians out twice, and in another eight or nine days, I'll have a technician out there for the third time trying to fix the foot warmers. Nevertheless, I would definitely recommend it.

We bought our first Sleep Number bed in California over 20 years ago and it was just your basic bed. Then they started to come out with the the squishy tops. We wanted to try a different style so the second one we got had the nice top to it. We got rid of the original bed and right now, we have three Sleep Number beds. One is in in our travel trailer, one’s in a spare bedroom and then we have this fancy one in the master bedroom. We changed to them for comfort and we love them. They’re the best beds ever. The quality is real good too. The second one that we had, which is the 3000, is probably 15 years old and the edges are just now starting to fray. But we’re too cheap and we can’t afford to turn it in and get a new one. We just buy a mattress cover and you don’t see it.

Sleep Number store in Southlands in Aurora, CO did a great job from point of sale to delivery and setup! We love our new bed and will recommend them to everyone. Great experience all around and excellent service. We really appreciated the time the delivery folks took to show us how to use the app on our phones.

I have had the DualTemp pad by Sleep Number for about three weeks now. That are great when they work!!! When it wasn't cooling I attempted to do their chat service to figure out the issues. In the beginning I explain all the troubleshooting I did on my own, which is exactly what the rep had me do all over. At one point I had enough because I had already explained I attempted all he had asked to do. I stated I wanted someone to call me and of course a company that provides items for sleeping are not available when you want the problem fixed to go to sleep. They stated someone would call me in 24-48 hours. It's been four days now and no callback.

This is one of the most expensive mattress products on market, plus I have to pay $199 for delivery with very disappointing service! If this is the start of our relationship I’m not hopeful for a good experience. When I purchased my new bed, I was so excited. Since no one is available in the mornings, I specially asked for a Noon to Midnight delivery on any day of the month. With two weeks to prepare for delivery, I get tons of emails asking about reviews, yet I receive a text on a Saturday that delivery will be Monday 9 am to Noon. Note this is two weeks after my specific request for any time in the afternoon on any day that was good for the delivery team. Any day!

We've had Sleep Number beds for 20 something years. I had one in our motorhome as well as in our house in Hardin, Texas. We bought a house which we can use in the summertime in Saint Charles, Missouri because we have a seven year-old granddaughter there. We wanted to get a good mattress which was the same as we've always had and so, we bought one from Sleep Number.

I got the king size Sleep Number bed for our second home. The sales rep that I worked with was excellent. Then they shipped the six boxes on my front porch, and the quality of the bed has been awesome. My 65 lb chocolate lab can now sleep on the pillow as well. And we have recommended Sleep Number to numerous friends.

Worst experience I ever had with a purchase. UPS lost my boxes and your recommendation is for me to wait longer. I wanted to return the bed that I cant even use, then you charge me to return. Unless I am willing to pay hundreds of dollars to return what I have already received. I am just stuck, without a functioning bed. I will never do this again.

We’ve had Sleep Number beds for 25 years. We’ve purchased a California king in the ‘90s and then we’ve also purchased a Sleep Number queen. They didn’t have all the different models than like they do now. And then we just purchased an i8 last year. We went to Valley Fair Mall in San Jose to the Sleep Number store there. We got to try several of the beds. The man who helped us answered all my questions, and it was a very positive experience, and then we purchased a California king.

My wife and I are very happy with your quick response in sending out the replacement parts. Honestly I didn't expect this level of customer care and service. We have no regrets for having purchased this bed 15 years ago. We look for opportunities with our friends to give Select Comfort praise. Thank you for such a terrific product, and for standing by it.

Sleep Number bed Split King - I have back problems. A take one turned the wrong way, I have sleep apnea which is what caught my attention for this bed. Went, looked bed in store, was wonderful. Yup that's only place that was wonderful. I think they set the ones in store up differently than person's house because my bed is melting... the topper has drooped off the end of the bed. When bed is upright it leans to toward my wall. My son has fallen in the pap and almost suffocated and he's 7 from gap between to sides. And here's how it started. First bed was installed was a little weird angled but thought was normal. After a while manager lady who sold me bed called. Told her bed was shifting. Sheets ripped again because 2 sets had been replaced by her. Told me past 90 days. Not her problem (She got the money her commission. Yes she was manager of the store). Call customer service. So did little while later due to other issues or being outta state.

Worse than car salesman. Just throw model numbers at you and don't bother explaining that the beds have different bases. 100 day trial but the bed you want to change to won't be compatible with your base. I still don't believe them. How can mattress A not work with frame B. The slimy sales pitch is that the frame is not returnable, because it works with any bed. I am being totally ripped off by this company.

We were totally satisfied with the salesperson and the delivery crew. Salesperson was knowledgeable and showed us our Sleep Numbers. We received a courtesy call an hour before delivery. Delivery was within the time frame previously mentioned. Both delivery men were efficient and very respectful. The whole experience was great.

I just wanted to send a note to let you know how happy we have been with our Sleep Number bed. My husband was diagnosed with cancer in August, and he wakes up multiple times during the night due to his condition. Prior to getting our Sleep Number bed, when he would wake up, I would wake up and often, would not be able to get back to sleep. It got to the point where I was taking sleeping pills every night because that was the only way that I could get a full night's sleep.

From the moment I walk through the Sleep Number Door I enjoy the Store visit. The excitement of the delivery, the setup of my Flextop King. Even more the Home Delivery Specialist explaining to me how it work. Every home need should have at least Two (2) sleep number Beds, one for the Guest Bedroom. Second thought, they may not want to leave. My one (1) Sleep Number Flextop King i10 Smart Bed is just enough.

I10 flex split king - Deliverers were very professional. Arrived set up the bed and then explained how to operate the bed. Love the new bed. We already had a Sleep Number and upgraded so we could lift our heads if needed. Very pleased with the whole experience and would wholeheartedly recommend a SleepIQ. Four of our children also have Sleep Numbers and are very pleased with their beds.

We bought a Sleep Number bed about eight years ago. I had a waterbed that I loved, but my wife started fighting it because the plastics would start getting down the hard side and it was trying to leak. It kind of flooded the bedroom. We looked at different mattresses and my son recommended Sleep Number since he also had a waterbed and went over to it.

Bought a bed and paid almost $8,000 CASH! Now that I am unhappy with the way it makes me feel in the morning I asked them to return my money and come get their crap out of my house. The lady told me I would only get around $3,000 back plus being charged almost $200 to come and pick up their crap from my house when I was assured I would not be charged. They told me I would get 100% of my money back minus what I paid for sheets, which i knew, but they lied from the beginning because all they saw was dollar signs. I would NEVER recommend these to anyone.

Just not sure if I like it or not. I miss my other bed I had, & this one keeps changing the settings even when we save the setting where we want it to stay. So I'm not so sure about this bed, & if I could go back to my other bed I would, just so you know. Sorry but I want to be honest about this!

Their delivery team was fine. They delivered, set it up, and gave me instructions because I got one that adjusts up and down. I've got six people that bought Sleep Number because of me. For some people who were not comfortable with the bed they had I say Sleep Number is a little bit more costly than what they've got but it's worth it in the long run. I went from 2002 to 2017 with the same mattress and then I bought the one I just bought last year.

My wife and I bought our Sleep Number bed on Valentine's Day. We were told it would not be delivered until the 21st of Feb. No big deal, one week, that is acceptable. We get our email today letting us know we were slotted for 1-5. I called and let the customer service rep at Sleep Number know it would not work for us. I go to work at 1. I was told the next date avaliable would be Wednesday March 7th. That puts it out 3 weeks. All I wanted to do was be able to get a morning window. However, know one can seem to help me with this and now I do not have a new bed for several more weeks.

It is 8:41 pm on the day that my bed was supposed to be delivered. My delivery window time was between 3 and 6 pm. I was made aware of the delivery time after I called the store. NO ONE FROM SLEEP NUMBER EVER CALLED TO GIVE ME A DELIVERY TIME. I have received no information from Sleep Number regarding my delivery, I have called and called. When I talked to customer service before they closed, they informed that my delivery was delayed until approximately 8:30 pm but would happen. STILL NO CALL FROM THE DELIVERY PEOPLE AND I HAVE NO BED TO SLEEP ON TONIGHT!!! How do you treat people this way?

I weighed 105 pounds and my husband weighs 205 pounds. And for 26 years, I slept on a slope. We bought Simmons and they were expensive. We were not happy with them at all within the first few months. As I was walking in a mall Sleep Number was in the center of the mall advertising and I talked to them. I found an 800 number and I talked with a man. He gave me all kinds of information. A couple of weeks later, we bought the Sleep Number.

We we very fortunate to have the salesperson that we did. She is a GREAT ASSET TO YOUR COMPANY. One thing annoyed us. We spent a large sum of money and were charged a $199.00 delivery charge. That is wrong.

I had a Sleep Number in the past and I was having some issues with my bed that I had, so I decided to get Sleep Number and try again. I purchased the mattress and the adjustable base and the reps were great. They worked with us at the store. They were good to deal with because they split the delivery of the mattress from the base because we can’t return the base on that 90 or 100-day program. I really wanted to make sure that it was going to be something that was going to work for me. I didn’t want to own the base and not have the bed. So, it was all good. The overall quality of the product is great, as well. I absolutely love the bed. We’re both having issues with hip pain, and it was funny when in the store they put you on the bed and show you the pressure points and it was exactly where we were both having issues. Ever since we’ve had the bed, the issues have gone away.

I had another Sleep Number bed from 1996 and we wanted to get the newer upgrades. And in this most recent purchase, we got everything, $1000 worth. It was very good with the sales representative and with the delivery. We just had a problem with one of the pads. The heating pads didn’t work. So they ended up coming a couple of times and having to change all one-half of the bed because there was something snuffling in the wiring in the frame of the bed. They just finished taking care of that last week. So everything is all set and works fine. The guys are good and it was a great experience.

We recently purchased the i7 (model with memory foam) and are returning it because it doesn’t do a great job at motion transfer. The reason I’m leaving a bad review is that I’m very frustrated that it turned out to be a $600 trial for 3 weeks. We were strongly encouraged to purchased a mattress cover (or our warranty would be void) for $175. Then the delivery was $200 and re-stocking fee was $200. All in all, if you are on the fence and don’t have that much money to spare, I would not purchase it.

We bought a Sleep Number bed 2 years ago. It is the most uncomfortable bed. An air mattress from a box retailer is better. I’ve complained to Sleep Number. The bed has a hump in the middle and sags when the air mattresses are. They me jump thru hoops taking the bed apart, hurt my back in the process, saying they would have a manager contact me in 24-48 hours. Liars. That was 4 days ago. I had to purchase a mattress topper, to at the least, be able to sleep on this overpriced air mattress. Horrible customer service. Horrible bed. DON'T waste your money.

I purchased a queen Sleep Number mattress back in 2014. Moved to a new house in 2017 and noticed the mattress had a gap in the middle of it. I went to unzip the mattress to see what was going on and found out that the installers didn’t zip together the air bladders that inflate and deflate the bed. Once I zipped the middle together, I went to zip up the top layer of the mattress and the zipper broke off. I reached out to Sleep Number and they said I had to replace the whole top layer at $300. I paid over $3000 for a mattress that should last for more than 4 years. So much for a 25-year warranty. Not willing to budge.

I would recommend a Sleep Number bed to anyone in need of a better night's sleep, great investment!! It will change the way you begin your day, every day. I have joint issues and to sleep "free" of pressure points is like heaven.

I am in my second year of trying to deal with Sleep Number. There is a shocking lack of concern for customer service. These are my primary issues: Every single time I tried to call for assistance, I got a recording saying there was an "unusual" call volume. Clearly not "unusual" as it happened every time I called over a period of almost a year. All but one of the times I called I waited for 40 minutes! Each time; I called approximately six times. Then when I got on the phone it was at least another 20 minutes. That's a large chunk of time from your day. And it's an even larger chunk of time trying to find a free hour to call. The quality of the customer service people I talked ranged from very poor (obviously reading... a... script... very... slowly) to average.

My husband and I purchased a Sleep Number bed after spending some time in the store and being "sold" on a $7000+ split king. We brought our 5 month old son with us and we’re assured that there would be no issues with him playing, laying, or sleeping in the middle of the bed (I was sure to ask because it was my biggest concern). The saleswoman assured us that her 2 year old has always slept in the middle of her split king without an issue. Later we found out that was a lie. When our bed arrived it was clear that, not only was this not possible but it was a serious safety issue! The gap between our two twin XL beds was so big that our son could fall between and hurt himself or, if sleeping there, suffocate! The gap was at least 6” wide. In the time we had the bed our cat actually did fall in the gap and nearly hurt herself.

We’ve had five Sleep Number mattresses for over 15 years in our home and we like them. However, I’m not as pleased with my recent purchase. They delivered the mattress and my two grandsons put it all together and made my bed. It’s got a pillow top on it where you lay and it sinks down. I usually get the cheapest one but I upgraded this time and I’m not as happy with it. The mattress is great, except for the pillow top type thing I got. If you keep moving around in the bed, you’ll find a more comfortable spot other than your indention where you’ve laid. I’ve had three back surgeries and Sleep Number is more comfortable to me than a regular mattress. I told my sister about Sleep Number and she got one. She’s had two of them and she loves it.

Very pleasant store experience. The salesman listened to us and tailored the information and products he shared to our interest and budget. No high pressure sales. Nice change of pace for us. Usually they don't care if you aren't there to buy the top model, or they don't care at all. Well done Sleep Number!

For the second time, our scheduled delivery has been canceled with little notice! The usual EXCUSE is - the bed did not come in. Once is annoying, but understandable. Twice is beyond annoying and not expected. Three times will not be acceptable under any circumstances! We have rearranged our schedules to accommodate anticipated delivery two times, and now must do so one last time. After spending the amount of money we did to purchase a Sleep Number set, we certainly expected much better service. We will give you one last opportunity to make this right. If we do not receive the bed as PROMISED on the next delivery date, we will immediately go to the store we purchased from and demand return of ALL funds.

Had the bed less than 10 hours and went to go to bed and the remote gave a communication error. Tried for 45 minutes to get it connection re-established. No luck. Tried the next morning for 2 hours with a customer tech(?) that basically regurgitated what the Sleep Number site says. Guess what? New bed, broken pump. Have to wait 3 business days for a replacement. Paid $7000 for a bed so my terminally ill wheelchair bound wife with ALS could try to sleep night without undue pressure on her body. Can't tell you how the bed feels as it was pumped up to 100% when installed and have no way to ease reduce the air pressure down to an acceptable level until the new pump comes. For the next 5 or 6 days (because of a weekend) we will be sleeping on a "rock". Thanks Sleep Number.

Salesman helped me thru my questions and finance. This guy knew all products. I had several questions. He answered all of them. I have had a num bed for 15 yrs. Time for a new one. He helped me decide on the i8. I'm sure it will be a great sleep.

We've had a Sleep Number for at least 10 years. We decided to upgrade recently and bought a new one. We were just looking for a king, but we ended up getting the adjustable bed which is actually two singles. And I love it. I'd recommend not just the bed, but the reps at our local office, as well. If they hadn't been great, I'm not the type that would put up with it. I would turn around and walk out.

We went to Sleep Store to use a coupon we received. We found our salesperson Shane very helpful, knowing and polite. We found what we were looking with Shane's help and left the store pleased with our purchase and our experience.

Made purchase 1/31/2018. Was told delivery was 2/7/18. On the day of delivery with 1 hour left in our delivery window, we got a call that delivery was cancelled and earliest reschedule was for 2/15/18. Never received any confirmation on 2/15/2018 delivery until the morning of delivery. When we placed order we had concerns with mattress fitting in existing bed frame. We were told that delivery truck will have higher legs on truck in case they were needed during install. Well that is not the case. We were given a catalog and told to order and that it would take 3-5 days for them to arrive, plus $90 additional. For the money that we spent I think the customer service and handling of situations would of been better.

We purchased a king size bed a couple months ago. Very happy with it. We upsized from a Queen size bed. Took about a week to get used to the bed. Sleeping very well. The beds are a little expensive in my opinion but good quality sleep is worth the money I guess.

I am very upset about my Sleep Number bed. I feel like I was misled about the comfort of the mattress! I am not sleeping well. I am a side sleeper and find my mattress very uncomfortable. My previous mattress was much better and had more support. My husband is a tall and heavy man; he is also miserable! I treated us to a Sleep Number bed due to all of the good reviews. I stayed at the Radisson Hotel and slept like a baby. It had to be another series. I used my retirement funds to purchase the bed. I feel that I have been taken advantage of and lied to. I paid over $5000 dollars and am very upset. I wake up every morning with back pain. Order#**. Store 10041-10041 Court-King of Prussia, Sleep professional Elizabeth **.

Our experience was wonderful from beginning to end! The salesman was great and after ordering, we were kept well informed of our delivery date and time! The men who delivered and set up our C2 mattress and foundation were pleasant and professional. They had it all set up quickly and explained how to use everything. We're very pleased with our experience and with our Sleep Number! We both woke up well rested after the first night!

A family member had a Sleep Number bed and they raved about it so we decided to bite the bullet and spend the money. The sales lady we had was very nice and knowledgeable. She knew what she was talking about and convinced us to buy one. It didn't take a lot of convincing but she was very good. I'm very satisfied with our purchase and we love our bed.

My wife and I have had the dual temp since 2013. It has been great until my wife noticed the foam layer on top of the dual temp is falling apart. I called the "help" line and chatted with somebody twice and was told that it would be $800 to replace the foam as the warranty was only for 3 years. The dual temp item was $2,000. Everything else is for 10. I asked to speak with a manager and was sent to the main "help" desk line. We were thinking about a Sleep Number mattress to replace our old one; but after this experience I highly doubt we will.

I love the bed technology but the 360 edge support needs revamping and the delivery service needs to be in-house Sleep Number employees. Three times I’ve had SN beds delivered and all three times, although the last was the best, they all seemed like they really didn’t care. I was told by one team that they are not employed by SN and I’m sure that is the reason for the lack of quality care in delivery and set-up. For such a high quality/priced bed you would expect the delivery team your customers see arrive with your product to be of the finest quality - trained specifically and solely in the SN brand.

From the initial order to finally getting delivery, it's been nothing but problems. I finally got a mattress installed Friday but after looking at what I got, it's not even close to what I ordered. Add this to the original problems with being told I could use my original mattress with the adjustable base and then find out I couldn't, to being told the mattress I ordered was going to be one price and I was billed another, I'm really thinking I should have gone elsewhere for this. I'm also still waiting for a credit for parts returned because they were not needed.

We have owned our Sleep Number Bed since 2006 and have experienced zero problems until the clip on the hose connecting to the pump broke. Two years ago we previously looked into replacing the old style of corded controls because the setting numbers no longer showed but decided we could wait. Then my hubby woke up last week with his side of the bed flat due to the clip breaking. I called and had the most INCREDIBLE, positive, awesome, FUN (I have run out of adjectives!!!) Customer experience I have ever had with a warranty item! I wrote the LONGEST Survey review response you have ever probably received and I know for sure my review had the most "HAPPY" exclamation points you have ever seen!

Nate our sales rep was great. He made sure we selected the best product for us and there was no pressure to buy more expensive products. He explained everything very thoroughly and was very helpful in the process. I would definitely recommend Sleep Number and Nate to anyone.

One month after the warranty goes to 72% coverage and the chamber in the right side goes. Bought the mattress in 01/2016 and get told this morning I have to pay $72 because I'm in year 3?? I could have paid $500 for a mattress and not have issues that will immediately cost me money. Not happy with the product right now.

We had a Sleep Number bed and we like the quality so we bought a second one. We got the i8 bed base that has the recliner stuff on it. Then, we went back later to a different store and got some pillows. The sales reps we had were both very good. The guy with the bed helped us key in or confirmed what we wanted and then the pillow guy helped us pick the pillows out. The delivery guys were also very good and they were done in 45 minutes. I had some questions and they showed us how to use and set it. And the bed has helped us sleep better. Each side is different and my wife and I like to adjust it. We are very satisfied and we've referred a couple of people to them.

I found Sleep Number to use 'car salesman' like tactics. Never will I go back nor recommend. Do you know you cannot return any merchandise even if only 10 minutes past the purchase... All you get is a credit? What store does not allow returns for full credit, of never-opened packages bought within the last week? I was warned by friends not to buy any of their bedding. I succumbed to the sales pitch. Look closely at their sheets, there is reason that you can't see them through their packaging. The outside tag does not tell you much about what you are getting.

My wife and I are both having some back issues. She did a lot of research and thought that a Sleep Number bed was something that could probably help us. So we went ahead and purchased it. We travel full-time in our RV in a motorhome and we bought one for the motorhome. And now we are in Arizona in what they call a park model and we wanted one for that also so we wouldn't have to move it back and forth. So we own two of them.

Rachel ** was so helpful, explaining how Sleep Number beds work to provide more restful sleep. She was patient, really knows her products and showed us many different beds, bases and accessories so we could figure out our perfect combination. Thank you Rachel, we are anxiously awaiting the arrival of our new Sleep Number bed.

In addition to my positive experience in buying a bed on Monday 2/5/18, I would like to comment that many of the features that you offer on your Queen and King size beds are not offered on your Twin and Double beds. Such features as "Sleep IQ" and only one type of sheet sets rather than the three types of sheet sets that you offer for the Queen and King beds. Please make those features on your Twin and Double beds. Thank you.

Absolutely the worst sales experience and service I've had in a long time. After describing our current bed frame to the associate, he completely lied and said the adjustable frame would fit inside. So we bought both the frame and mattress, and didn't find out until the installation that, no, it definitely would NOT fit and we'd have to completely dismantle our furniture to get it to work. The installation tech did not give us an option to refuse the frame, and instead told us to reschedule. Two weeks later, they came back and installed just the mattress, as we refused the adjustable frame.

Loved the Sleep Number store experience. My sales associate was awesome, friendly, and knowledgeable. She went to a lot of work to be sure I found the right fit bed and pillow. I will tell my friends to go there.

We purchased a king FlexTop bed, and after having the bed for a month the gap between the two mattresses had opened from 2 inch to 6 inches wide. We asked customer service to send a tech to look at it, but they refused and said the gap should be that big. We decided to exchange the mattress for a non-flexible, and when the new mattress arrived, the Tech told us that the only problem with the old mattress was that the installation was not done properly.

We had a great experience. The personnel were very knowledgeable, courteous and friendly. Very helpful with our questions. Very satisfied with our experience. The store representative also did a follow-up with us in case we had any further questions. I would recommend the Dothan Sleep Number store to my friends.

Since 2000, we've had Sleep Number products in our home and this latest purchase is our fifth. So far, we have purchased two twins, a king size, a queen size, and this time, we bought the beds that are adjustable. Their sales people have always been very helpful and professional. Their delivery crew was also professional. Moreover, they cleaned up everything. The quality of their products has been very good. Even our children have bought Sleep Number beds.

I have wanted a Sleep Number bed for some time. We bought one a couple of weeks ago. King split. I really wanted to have the head and feet to be raised. However I have not had a good nights sleep since we got it. I wake up every morning with a backache and headache. I have tried every setting from 40-70 with the same results. I have also tried different levels for head and feet. Also the bed is way too low but nothing was mentioned at the time. We didn’t realize how low it was till it was delivered. We went back and had to buy longer legs. They wouldn’t exchange them. And we have to fix it ourselves. If they do it it would be another $200. We also have the SleepIQ which hasn’t worked well. 2 nights it said there was no data recorded when everything was set properly. I thought we had a trial period to see if we liked it or not, but then I read on the website that our bed cannot be returned if we don’t like it. I guess I will have to make do.

Our Sleep Number P6 bed arrived on January 5. Within a week the left side of the king size bed was not working right and was losing air. I called the helpdesk and was told to turn off features that came with the bed and to try a few night with them off. We did this and it did not work. I called again and the customer service rep wanted me to be a technician and crawl under the bed and start unconnecting hoses. After much conversation he finally ordered replacement parts.

I liked the up and down feature of the leg and head parts of the Sleep Number bed. Also, their saleslady was absolutely wonderful, the greatest person in the world. I love her. When I bought the bed, I got the sheets. Then when I got home and got the bed, I ordered the pillows and she sent them to me through the mail. Also, the delivery team was really nice and cooperative. They were very helpful with the set up of the new bed. I was surprised how quickly they set it up. They are very professional and the girl that I bought the bed from called me and asked me how things were. Everybody has been nice. I love sleeping on the bed. It is perfect. I already recommended my saleslady to somebody else who bought a bed right after me and they just got their bed a week ago.

We love our Sleep Number King Size Bed!!! Sleeping has never felt so good until now. We couldn't get out of our old bed fast enough and into our new Sleep Number. Now we have "static cling" trying to get out of our Sleep Number in the morning. If you can make it happen in your life, BUY one of these fantastic beds! You won't be sorry.

I ordered an $8+k bed 2 weeks ago. I expected the bed to look like it did on the showroom floor. It doesn't. It looks terrible without the silhouette - something I did not know was optional. I was not informed about this option when I was purchasing the bed - and I would have purchased. Now the company is telling me, "Sorry, that would have been $800 at the time of purchase, now it's $1200 plus delivery and setup (~200)." Customer service was terrible and I am still waiting on an answer from the store. NOT GOOD.

360 Bed: I ordered my second Sleep Number bed and was surprised the bed did not come with a remote. I ordered one which we soon learned was not enough. The remotes are quirky and difficult to sync. Tech Support could not figure it out and told me in a few days, my account would be reset and I would have to reconfigure everything. I found a complex workaround to make it work. I soon learned another remote was needed and ordered one which was lost in the mail. Sleep Number offer no expedited resolution. The remote does not always recognize all bed components. The bed itself is comfortable.

I was having real problems with shoulder pain and I was looking for some way to get a mattress that wouldn’t aggravate the pressure on the nerves. With Sleep Number, you could adjust it more or less depending on how sore things are. I bought pillows the first time which I turned out not to like so they have been decorations for the last fifteen years. I bought a mattress pad this last time as well as the first time. I went into the store and everybody that I’ve worked with has been really nice, very helpful, and very friendly.

The two guys did a great job. But when you have to haul a base up a flight of stairs there should be three people. They set everything up quickly, programmed and did a clean up. First night I feel like I slept better but we will see.

We had a Sleep Number bed for 11 years and recently we bought a mattress. The sales reps from Sleep Number were good. They let us look at the different beds and they went over different things with us. Then the delivery team came in, set up the new mattress and took everything away. It took them no time at all. The bed is comfortable and the people from Sleep Number are easy to work with.

We have had a Sleep Number bed for 18 years now. We have had a little of experience on the new bed and it is not as comfy because we bought a downgraded model. So we went and purchased, like those foam toppers, and put it on the bed. The older model at home is better because it was a higher-end model. The interaction with the rep went well. We have worked with Carla and we like her. We had them deliver the bed and set it up. The interaction went very well. We enjoy the bed and we really like it a lot. I like having the ability to adjust my side of the bed. It was also priced appropriately. I would surely recommend Sleep Number to others.

It has been the worst experience and I would NEVER recommend Sleep number (I8). It started out with delivery. They took three different days to get it delivered. I was waking up with pain every morning and I called the comfort team to get help. That was just as big a joke. They sent me these things to try but that didn’t work. The things they sent would have made my side of the bed 3 inches higher than my husband’s side. I called to return it and they told me it was 200.00 to take the bed. Some FREE TRAIL. They told me I could box it up myself and I did then told me it was still 150.00 and I can’t take it to a store. I can’t believe this company is so DECEITFUL. Buyer beware it is not worth it.

Craig from Sleep Number headquarters will be the first to get our five stars. He was amazing at being able to address our needs and help us find the right Sleep Number bed. The true gentleman that delivered our bed were absolutely amazing totally professional and funny as well.

We’ve had a Sleep Number for ten years before we bought the iLE last September. We got the adjustable base too and the new bed took a little bit to get used to since it is soft. The sales reps did a great job and the delivery team was very good. All the way through, from the sales to the bed set up to sleeping on it has been a good experience and I can't complain. I would tell my friends to buy one if I was them.

We love our Sleep Number. We’ve had Sleep Number products for about ten years now and we recently got a new one for our second home, a new condo. We got the whole thing, base and mattress, and we like the fact that they’re adjustable; that different sides can be different, hard and softness, etc. And we get a good night sleep on them. We had it delivered and though we weren’t there, a friend of ours was and they put it together. We actually got there the same day but it was already put together and one side did not work. We stayed there for two days and my wife basically slept in the whole. Afterwards, we called the company and they sent a new part down. Our friend went in and installed it for us and sent the old part back. And he says it looks fine. The reps have very good knowledge of their products and though Sleep Number is a little pricey for some people, they got to try it. I recommend it.

Salesperson answered all of our questions and took time explaining the product. Made us feel confident we were buying a bed that was perfect for our needs. We are enjoying our new Sleep Number bed and are very pleased. We also purchased bedding from the Sleep Number store.

I have purchased 5 Sleep Number beds, two top of the line split king adjustable. The first is great but the second has a problem that I can’t seem to get any help with. The sales associate said it’s because of the way it was installed. They were after hours, rushed and late when it was installed. Just this morning my wife tried to slide next to me and said “I’ve fallen in the hole”. The top separates which creates a valley in between the two sides. It’s not comfortable for two people to share this bed! I have spent close to thirty thousand dollars with Sleep Number and couldn’t be more disappointed!! I am tempted to put signage on my company box truck about how expensive of a mistake it is to buy a Sleep Number bed and park it at the Costco across the street from your store.

My sales associate was Kate **, and from the time I walked into the store she was very attentive to me and my husband‘s needs. She walked us through the store, gave us a tour, and asked about her sleeping problems. She then took us over to the bed and got a digital image of a pressure point and sleep numbers to alleviate those pressure points to facilitate A more sound sleep pattern for us. I was sold, and would’ve bought the whole store if possible. Kate ** was very knowledgeable about her job, and she had her overall bubbling personality that just made me want to spend my money. She is very dangerous to a person’s wallet, but very effective for the company.

I already had a Sleep Number bed and I was upgrading. I was returning customer. The sales reps were professional and I had a very positive experience with them. The delivery team itself was fine but Sleep Number screwed up the delivery process. At the store, they allowed me to arrange and pick out a day but when the delivery people called, it was completely different which didn’t work with my schedule. The delivery process was a little shaky and Sleep Number needs to iron that out because that's a huge issue. People's time is valuable. If the delivery company is going to need to control the schedule, then the feedback to the salespeople at the store needs to be that the delivery people will call. Sleep Number passed the buck a lot too. But the sales rep could not have offered me a range if he didn’t see that in the system so they can’t blame him.

Purchase experience was great except for one minor flaw. I was surprised that after I had agreed to make the purchase of a $3500 bed that it did not include a remote which would cost me $39. Although there was an app for my phone that would operate the bed, it was disappointing that I would have to pay extra for a remote.

We bought a queen-sized mattress from Sleep Number and we've had it since September. The delivery guys showed up when they said they were. There was a three-week wait so it was a little bit longer than what I would have liked but they got here, set it up and they were professional. However, I don't love the bed like I thought I would, considering the price. I’m really hot in it. When I take the comforter off, my top freezes. Also, we had bought a king four and a half years ago, and the remote on it busted by two years ago. When the queen mattress got delivered, the delivery guy said that they would replace the remote. I called them and they wanted to charge me $45 for it. The problem is the battery door and it still functions, but when you pay $5,000 for a product, it should hold up longer than that. They couldn't do anything for me.

I needed a new foam part for underneath the zip off topper. It was an easy and pleasant experience. The representative was so helpful and knew exactly what I needed. It only took a few minutes and I did not have to wait and wait to talk to a person.

We have had nothing but problems. It took 7 weeks to get the bed. We have had to replace the remote twice and this one still isn't working. The cover tore less than 6 months into owning the bed. We can't adjust the bed out of zero gravity position and I can't sleep on the bed. We have only had the bed for 3 years. In short it's great when it works but that isn't very often. The customer service is rude too.

It took me a little time to finally find my Sleep Number. Now that I have found it the bed is really helping me get a better night sleep. It has been years since I have slept the whole night but with my new Sleep Number bed I have had some good night sleep. Thanks.

We bought our first Sleep Number in 2005 and we had it for 15 years. Recently, we bought a king double mattress. We were greeted by their salesperson when we came in. She was patient and didn’t try to push us to buy something. Instead, she offered all the products for our consideration. After we made our decision, she didn’t try to upsell so it was a good experience. Sleep Number is a very good product. It is expensive but considering all the things, the price and quality are comparable. It doesn't have all the heat and vibration, but it’s got individual controls. My wife loves it, and we’re happy with it.

We had a Sleep Number bed for 12 years and it got damaged when we moved, so we had to replace it. We get a model higher than what we had. It has the same qualities as the old one, the only thing is I get a report on how I slept and it's pretty neat. Though delivery did not give me the rails I needed for headwork, they came in and took care of it. My wife has both of her hips replaced and has a bad back, and our Sleep Number bed is the best bed that she could sleep on and get a decent rest on. We can also adjust it to whatever we want. Sleep number is wonderful and we have already recommended it.

I was promised delivery of my new bed on a certain day, I went ahead and got rid of the old one to make room. As luck would have it, UPS lost one of the packages and only 1/2 my bed was delivered. Left in the lurch without a bed, SN customer service told me the UPS mistake was MY problem, and they needed to give them 5 business days to find the package before they would ship me a new one. Add in the weekend, plus shipping time, I am now looking at 2 weeks with no bed because they don't want to send me new parts. It's my fault that UPS lost my package... I will be returning my bed and buying from another company who cares to keep my business!

We had Sleep Number in the past and it wore out so we bought a new mattress. The new one has been in our home for three months. The old one was 12 years ago so this is a much better and more advanced product than that. It has new technology and the pillow top that the old one didn’t have. Although the SleepIQ technology is not working correctly on my wife’s side while it’s fine on my side. It doesn’t affect our sleep but it just doesn’t get an accurate reading the next day, which is disappointing. We’ve had an excellent experience and would highly recommend Sleep Number.

I recently called Sleep Number to get a replacement bed topper for my bed purchased in 2006. A replacement part for my bed was going to be around $300. I asked the customer service rep if a bed topper for the current beds would be less expensive. She did some research and told me that they had a comparable topper that came in two pieces that would be much less expensive, and I was sold. It took over a month for it to be shipped to me. No one told me this upfront. When I would call they told me it was being made at the factory??? So I guess they didn't have them in stock? I found that to be odd.

I have been thinking about a Sleep Number bed ever since I broke my shoulder. I went into your Sleep Number store and was very satisfied with the help I got in helping me to decide to get one. The beds I tried were very comfortable with different options and I found the one that suited me best.

I purchased a bed on Black Friday. The salesman ended up convincing us to buy the floor model of a P6. He quoted us a price and promised it would come with sleep IQ. It came time to pay. It was more than what was quoted. No big deal, I was upset but understood. Well here we are two months later and I still don't have my sleep IQ. I have escalated to the salesman's manager and then a district manager, all of them which have said I should have my sleep IQ. Guess what, I still don't have sleep IQ. Now they want 150 dollars to "upgrade" to sleep IQ. It is a shame that they won't stand behind their promises. The bed is fantastic, but it is customer service that is the weak link of this company. If they promise something, they should follow through. Instead I have multiple broken promises.

I was surprised when after 17 years Select Comfort/Sleep Number still had records on the bed we purchased in 2000. We needed a couple of perimeter foam pieces replaced. When they arrived they fit perfectly. We even saved money due to the warranty being still in force. My wife has not had back pain issues since the first night she slept on the bed. The great thing about the air mattress is that it never feels different year to year like an inner spring mattress. With a spring mattress your first night's sleep is the best you will ever have as it goes downhill a tiny bit every night thereafter. We will never own another bed so long as we live.

We had an 18-year-old bed and it was getting very old so we needed a new one. Our daughter went to Sleep Number and they had a big sale so we went with them. We gave our grandson our old mattress then we got the split bed with the feet and the head that go up and down from Sleep Number. Our old mattress fit the waterbed frame and we wanted to get rid of that old bedroom frame. Compared to that, the Sleep Number is a free-standing one and I like it because it's closest to the wall even though it moved. Also, our old bed was flat so the new one is an improvement.

We went to the Sleep Number Store at Woodbridge-Potomac Town Place in Woodbridge, VA. As soon as we walked in with our two sons (9 and 4), Sammy greeted us promptly with a smile and hello. He asked us what brought us in that day and we told him that we were interested in a Sleep Number bed, even though we're actually happy with the mattress we have at home. The reason we're interested in getting a Sleep Number bed is because we like the idea that for the next several years, as our bodies get older and change, we can customize our bed to adjust and change with us. We told him that we have an iComfort Revolution memory foam mattress that we purchased back in 2012 when they first came out. We liked that it had a cooling feature to the memory foam, and that we really like the feel of it.

I have Sleep Apnea, so it’s nice to have a bed that’s friendly to Sleep Apnea. We had a previous Sleep Number bed and then we bought a bigger house and so instead of getting rid of the other one we put it in the spare bedroom and bought us a new one. We've had Sleep Number for seven years now. The new purchase was a home delivery. They showed up on time, put the bed together and then left. We got the newer model with the split headboard which my wife wanted to get. She likes a bit of different elevation than I do. The bed is comfy and we like it better than the old one. Also, the little light that comes on when we get out of the bed at night to go to the bathroom is neat. The other mattress we had was hard to keep on to the platform due to the mechanism used to hold it down with. This new one uses magnets so it’s going to hold up better than the first one. They're too expensive in general but they're pretty good.

Researching a new bed was tedious and time consuming. We settled on a Sleep Number. The store was clean, the equipment on display was organized and well functioning. The sales person was not pushy, but listened to our needs and demonstrated the bed that would help us the most. Financing was quick and with a 24 month interest free, we could afford this bed. Very happy with this company so far.

I have five of Sleep Number's beds and I love it. I even have the two twin beds in my grandkids' room and they don’t want to get out of the bed. They say that they want to go to their mommy, then head straight to their room and get in the bed. A friend bought one, then a couple of years later bought one for their guest bedroom. We stopped and saw Sherron over at the Mall of Louisiana. He is such a good salesperson and he doesn’t push. He just tells the good. We pretty much bought it because of Sherron.

We are long-time users of Sleep Number. We had one 20 years ago and recently, we purchased a new one plus a set of sheets and a mattress cover. Our old one was a king size while the new one is a queen. The king size four poster we had took up a lot of room so the new bed feels smaller. I'm also still learning the things that are automatic on it. But it is very good and we recommend it to everybody that we ever talk to about beds. I like it so much and I'm sleeping much more than I should be.

I received a phone call from somebody at Sleep Number. They had read my review and agreed that my situation was not handled properly by the Customer Service Representative or her Supervisor. They agreed to replace my foam toppers under warranty at no charge. It is unfortunate that it had to escalate to the level that it did. It left me no other option but to take my complaint to social media. But in their defense, they did ultimately make it right.

Disappointed in the service of my split top king size Sleep Number bed. First of all the top of the bed where the split is has increased five times in width. The company makes you diagnose your own problems, if you want a customer service visit that will cost you $ 179.00. I had to diagnose the fact that I have a bad pump. This will cost me over two hundred dollars and I have to install the part. Read the small print on your contract because the 25 year warranty is severely reduced after two years. I had to pay more than 25% of the New part uninstalled. I am not a happy customer!

The whole process from visiting the store, talking with the sale staff, placing an order to the delivery and setup were excellent! Nice to deal with a company that takes pride in their service. I would definitely recommend a Sleep Number experience to anyone.

My wife and I are repeat Sleep Number customers. We went to their store to buy a replacement mattress and their reps were able to guide us a little bit more into a mattress that would fit our lifestyle. We bought the P5 mattress then we had it delivered and set it up ourselves. The process was very forthcoming and we ended up getting the product that we wanted. The quality of the bed is excellent and we can adjust it to make it a little bit firmer or softer which can't be done on a regular mattress. I'm very happy with the product.

From the first day I walked into the store and was met by the friendly and knowledgeable Laurie, to me laying on all the beds to finally choose my wonderful choice, to the amazing delivery and set-up team of Ben and Dan, to my incredible best night sleeps ever I feel like a WINNER!! I should have bought this bed years ago, but better late than never.

I liked my bed, till, the pump died out of the blue in the 3rd year last week. Now I'm looking at spending $100.00 dollars on a replacement pump for a bed that cost me THOUSANDS just 3 years ago. I'm NOT HAPPY and WILL NOT encourage ANYONE to buy this bed. DON'T buy a bed that plugs in. It's just like a car and will keep costing you money to use it. Nice bed but NOT worth the sum of its parts. VERY UNHAPPY CUSTOMER!

My experience with your associates and installers has been a complete joke. From the salesperson completely screwing up my order (how do you not order legs for the bed) to the bed not fitting in our home despite our explanation to the salesperson that we had had similar issues in the past (but your beds are different per the sales person) to the now completely screwed up payment plan.

I was super excited to get my bed! I've heard some good things about Sleep Number. Unfortunately, my experience has not been a good one. My delivery day I was given a 4 hour window for delivery. When the window came and went, I called to get an update. I was told they would arrive in 30 minutes. I waited an hour, called again, was told the same thing. Called again. By this point I'm annoyed because I had to get to work and I was home all morning waiting for delivery.

We had a Sleep Number for about 20 years but it got a little leak on my side so we decided to upgrade. The sales rep was very nice and she wasn't pushy. We told her what we wanted, looked around and asked about different prices. The delivery team came right in and did their job like they knew what they were doing. We love the quality of the bed. We got a king size and it goes up and down. I like the idea that if I want to sit up, I can put it up and let the air out when my back was hurting or I'll pump it up.

We already had a Sleep Number bed before this new one. This time, we purchased the i9, the biggest kind of bed they had with dual reclining. We have the adjustable bases with the massage and the IQ technology. We met the rep at the fair. He was very professional and really nice. He wasn’t trying to oversell us the bed and we decided that it was a deal we couldn’t pass up. The delivery team was professional and friendly. They explained everything to me as they put the bed together. They brought it in and took the time to explain the remote and all the new features.

We were not told that you only received 1 remote for both sides of the bed. I was very upset to find this out. My husband is disabled and we need 2 remotes. Trying to keep finding them in the bed at night is getting old. I think we should be sent another remote. Thank you.

Was told they could not make a my delivery due to weather. The thing is, it won't be snowing on the day that was scheduled. Don't understand why my time was cancelled because of weather. Now I have to wait another 10 days for what I paid thousands of dollars for, and I have already had to wait 10 days. So almost a month will go by before I can get some relief. Really do not think this is a good business.

My husband and I purchased a mattress yesterday from the Montclair California store and we are very excited about it. Our sales associate Tina went above and beyond to educate us and help us choose the best mattress possible. The store manager on the other hand made my husband and I feel very uncomfortable. Hermalinda I think her name was had given the sales associate Tina permission to use a $100 off coupon, which didn't end up working out and couldn't be applied (which is fine) but the way the store manager treated Tina and handled the situation was inappropriate and unprofessional. She told Tina she could get fired for something like this, right in front of us, when we heard her give permission to try the coupon.

Own a Sleep Number Bed... Love it! Upgrading to a Split King from a Queen size bed. Can't wait to try out the new technology! Adjustable firmness: Relieves Lumber and hip pain. The life span of the mattress is much longer than that of a regular mattress!

I purchased my i10 bed, sheets blanket and bedcover in September of 2017 and due to the split bed design I had to buy sheets from the Sleep Number bedding when I purchased the bed. I also was told by the salesperson that the sheet set I purchased was the best set they had available. As I purchased the split bed I had no choice but to purchased Sleep Number sheets. Well let’s just say for spending 200.00 per set times 2 sheets set one would think they be of decent quality. Well I must say they are not of high nor mediocre quality in any way shape or form, these are not worth 200.00 per set at all!

Me and my wife decided it was time to upgrade to a new bed, so we both decided to check out the Sleep Number store during Black Friday. We were greeted by a very nice charismatic salesman named Taylor ** at the store in Victoria Gardens located in California. They had this special during Black Friday for a limited time bed and both my wife and I were very happy that we were going to get a deal on the our purchase.

We are thrilled to have decided to get another Sleep Number bed. After 20 years the Customer Service people were able to locate our original order info and we benefit by their replacing the pump and remote for a nominal fee. Instead of tossing it, we will use it in the guest room! Everyone wins!

We bought this Split King I10 Bed 4/29/17. This bed cost around $10k. We have never been happy with this bed and contacted company about 4 months after we bought it to complain. The bed separated so much down the middle my leg would get caught and we would have to keep shoving them together. We wanted to exchange for the bed not slit all the way down. Of course they won't do anything. This is a terrible bed and I don't recommend the bed or company to anyone. We plan to contact BBB and lawyer. We would gladly exchange for the cheaper to get rid of this bed. I have noticed this company doesn't advertise these split beds, they may have quit making them. I paid a lot of money for comfort, but got crap!!

First of all, when we received our bed, the frame did not get delivered with it. This was after waiting extra days for delivery. So we were forced to sleep on the mattress on the floor. Fast forward, and I hate everything about this bed. It is not comfortable. I’ve tried every Sleep Number and not a single one is good for me. I now sleep in another room from my husband because I cannot sleep on that mattress. I literally do not sleep and I wake up stiff and in pain. My marriage is strained because we cannot sleep on the same mattress. We just visited our local Sleep Number store to upgrade to one I might like better and as soon as I explained how much I hate my bed, the sales associates quit assisting us. They moved on to other people in the store, even though we said we were looking at upgrading.

I have had mine for a long time now and I do not prefer to sleep on anything else... I am due for a new one!!! Mine is just old... over 15 years my hubby and me have slept on ours... I get such a good relaxing night sleep... No back ache, neck ache or any joint pains when I wake up!!! I love mine... but like I said mine is old and in need to get a new one...

Must admit the bed is probably at least 12 years old. The first 5 years it was a pretty good bed. But given the amount of money that we paid for it we could of almost bought a camper. Well anyway the last about 5 years, the wife's side of the bed does not hold air. I just got out of the hospital and was falling asleep in the chair I am typing in. I went to bed and tossed and turned for almost 6 hours. This is how uncomfortable this bed is, I really wish you would come and get it. I am about to lose my sanity. So people when you buy something with bells and whistles that is just more to go wrong with it.

Per your response to my complaint it's my fault that I believed your Sleep Number rep. Per your response you said "that it was important for all of our customers to know the adjustable base is a final sale". That is very sad because we spent over 2 hours with your rep and he never said a word about the base being non-refundable. Then you have all of our contact info email, phone, why don't you contact us or are you too busy covering for your dishonest sleep number reps.

Wow wish I had known about this years ago. We are coming back to buy! My docs encourage better sleep habits. I think this will solve a lot of issues. Not fix them but knowledge is power. The more info I get from my app the better. And nightly info. Like that.

We appreciated the information provided by our salesperson without being pushy or overbearing. He gave us the information we needed and allowed us to make our own decision. Also presented us with options for payment that were financially appropriate for our budget. He indicated how we could utilize various saving opportunities. Enjoyable experience.

I have a Sleep Number bed and needed a replacement pump. I spoke with 2 different people relative to ordering one two and three days ago. There seemed to be a issue with the programming and neither one could submit an order and they were to call me back when the issue was resolved. Needless to say I never received a call. Yesterday I ordered a pump via Amazon and it was delivered today. Now that is service, which is not what I got from your company!!! Love the bed but your customer service is awful.

The screen on my remote and on the replacement I bought have gone blank. It's not a "Sleep Number" if you can't see the number. Ordering replacement parts is ridiculously difficult and expensive. Hint... try making it easy. Don't Buy!!

This rating reflects the lack of customer service at the corporate level not the store level. The store personnel are awesome. We purchased a Comfort Fit curved pillow and after a few weeks I wasn't getting used to mine. I had a stiff neck after I started using it. I kept using it thinking I just needed to get used to it. I didn't get used to it and my neck was still stiff. I returned to the use of my original pillow and no longer have a stiff neck. The bed was delivered 11.28.17. I emailed customer service 12.24 with my issue. I didn't expect a response within their noted 72 hours as it was Christmas Eve. I was happy to wait for their response. I re-submitted by email 12.29 and again didn't expect a response in 72 hours since it was going into a holiday weekend.

All 10's from me. From the salesman, Chris, to the two gentlemen who installed my bed I can't say anything but positive comments. Great customer service with very informed employees who believe in their product. I will recommend Sleep Number to everyone I meet.

I was looking for a certain degree of features in a bed and Sleep Number had a lot of special features. I liked that it was adjustable and it could be comfortable in different situations for two different people. We got the i10 360, the one that goes up and down. There's also a light underneath it and it lights up when we get up at night and that the feet warm up. We also got beddings for the bottom since it needs a special sheet that's not made by anyone else.

When I first looked at Sleep Number, I didn't have great customer service so I didn't buy one. But then I moved to Arkansas, found a friendly person in the store. I finally got a good impression on them. I’ve owned Sleep Number Products for almost 10 years now and the most recent purchase is our fourth one. I picked up a P5 mattress and standard base for my wife from their Newport News store in Virginia.

We had the old Sleep Number for 15 years and we’ve had the new one for two months now. We purchased the one that elevates and some pillows. Their sales rep was good and the delivery went fine. They assembled and reassembled the bed. The only problem I have is it’s not up against my headboard as close as I would like it but I would still encourage Sleep Number to others.

Just received our i8. Love it so far, only one night into it. Delivery was on time and great, still trying to get over the price of sheets for the flex top! What can you do? Hopefully they will come down in the future! Other than that I will post an update after some sleep time on my i8!!!

It was time for a new mattress and we had looked around. There were mattress companies in other places and we decided to try them since my wife had experienced a degree of discomfort from her backache. We also tried Sleep Number because her sister has one. In fact, she has had one for 10 years. So we switched over to them, got the i10 split top, remote-controlled King Size mattress which includes the base.

I am a little upset right now. We were scheduled for our Sleep Number bed yesterday... they had our delivery time 5-9. We first called that morning to get a time of delivery. No show yet so at 8 pm we called again. Then back and forth until 9:45 pm. GPS could not find their truck. They were last notice in Dothan, AL and we were suppose to be next and we were only 30 min from Dothan. They never showed up. We have already took down our old bed and taken it out. We were not gonna set it all back up again. So we ended up making other arrangements in our house to sleep. We got up this morning and have not heard from anyone. My husband called at noon and said that someone will call and probably have to schedule for another day for delivery. REALLY. I bet others are getting theirs delivery today. THIS IS NOT GOOD. I cannot rated this right now because I am not a happy person right now.

We had a Sleep Number that we purchased ten years ago and it was for a larger bedroom. We bought a new one in September and it was a queen size bed. The bedroom that we were going to put the one that we bought was a bit smaller so we were looking to replace the existing bed in there so we could get a little bit more room. The other bed was a little too high as well. The Sleep Number was very responsive to the adjustments for the air pressures for the mattress and it’s very comfortable. Their sales team was helpful and weren't pushy. They went over the differences and what we were aiming for. The delivery came almost right on top of the date they said it would be coming. We unloaded it and it was easy putting it together the second time. It’s of very good quality and I’ve enjoyed them.

We ordered a i10 Sleep Number bed at the end of 11/2017. With sheets, etc, the total was over $11k. Today was FINALLY our delivery date! When the guys came with the bed, they took our bed out to the curb and it was a while before they came back to the house- clearly there was a problem. After 20 minutes, the guy told us the base was defective (there were wires missing). Long story short- we have no new bed, no old bed (it was out in the Snow and wet and no good to us) and no answer as to when we'll get a replacement bed! No one from Sleep Number called us back- I had to call and get the runaround from several unhelpful and uncaring people. Still don't know when we'll get a bed. They'll take your money but when you need help, they just don't care!! They are HORRIBLE! Had I known this to be the case, I would have NEVER purchased this bed. BEWARE.

The delivery was fast and professional. The servicemen put everything together in no time. I was really pleased with the service and the Sleep Number bed. They made it so easy for me to enjoy the bed I had purchased before Christmas. Thank you to Sleep Number company for everything.