Sleep Number Reviews

My mom and a couple of my other relatives had Sleep Number beds and were happy. My husband and I both had back troubles so we thought Sleep Number was the way to go. The sales reps were very nice. I could call them almost a specialist. They knew how to speak the numbers and say what encourage you. The way the rep talked, we thought that we were going to get the one that split in the middle so that we could each have the different heights and stuff. At the time, we even discussed what we thought why we needed it and she did not say, “No, you're not going to be able to do that," or anything like that. When we got it, that wasn't what it is. There was a higher model that we could have done that, but we didn't.

I’m not happy with my experience with the sales reps at Sleep Number. Either they were poorly educated on the actual warranty or they purposely lied. When we went in, we were just going to buy the mattress and try different frames for it. The rep told us that if we did that, our 20-year warranty would not be in effect so we had to buy the frame, the legs, the mattress bed cover, all of that stuff. We bought an extra $800 worth of stuff to have this warranty and then when we had a problem, it wasn’t any good. We found out that it’s not a 100% warranty. They don’t come out and fix it for you when something goes wrong. You have to sit there and do it yourself, and your warranty is reduced every year. And once we realized what we bought when I had to pull it apart, I was pretty mad. I realized it's basically an air mattress in the middle of a foam square that cost me $2,000. I won’t be buying another one just because of the warranty on it and I wouldn’t recommend Sleep Number to anybody.

I was extremely excited to purchase this Sleep Number i7 360 smart bed which was supposed to be an upgrade from my traditional coil mattress. Delivery and set up went very well and they were very nice. We started sleeping in the bed that night using our recommended sleep numbers but we were waking up in extreme pain every morning for the past 7 days. We tried adjusting the sleep numbers to find a more comfortable fit but that did not work either. The company recommends sleeping in this bed for 30 nights so your body has time to adjust... but how long must we go through the pain that is getting worse each night.

My hips have suffered bad, so when I get up in the morning, I couldn't walk. When I purchased a Sleep Number bed, I can recline my feet and hips a bit. It appears, though, that sometimes the top part of the mattress is shifting to my side of the bed where I always sleep on. Other than that, Sleep Number is the way to go. It was money well spent and I’m very satisfied with it. In addition, the sales reps were really nice and I had a wonderful experience working with them. The home delivery was fine as well.

We had seen the Sleep Number bed advertised on TV and decided to buy one. It's the one that lifts up and we also got the sheets. Their sales reps and delivery team were pretty good. This bed is a good product but now, all we could think about was the one that we can get to raise half a bed up at a time. We'd rather have that. But since we already purchased this, we couldn't afford to buy another one.

I had back problems before and my friend referred Sleep Number and said that it was great. The sales rep helped us get a good deal and everything that he told us ended up being true. We accidentally had it delivered to the wrong place but it was delivered there very promptly. The quality is top-notch and it was the best bed that I’ve ever slept on. I’m a Sleep Number customer for life. It is a little high-priced but that part comes with such a prestigious brand. I'm definitely satisfied.

We got tired of the bed we had so we thought we'd give Sleep Number a try. The sales reps were great and very helpful. The delivery team was also good, on time and showed us how to use the bed. We've been using it for a year now and we have our times with it. We have to adjust it every once in a while since it seems to lose its firmness and then we have to go back up.

These people are a scam, they sell air mattresses with a remote control. I called several times they never let me return the mattress, they kept sending ** mattress that could not get my mom comfortable. By the time I was so upset that I return the mattress they did not let me to return the base. Be careful with these people. They are way overprice and the customer support suck. They are scam!!!

My wife and I recently bought an i10 360 dumb bed with Sleep Number IQ! Thus far we have had NO IQ service because it's DOWN for service!!! Must be old but NO wait we have to download the Sleep Number IQ app on our smartphone! I have a flip phone. So I download the app on my Wife's smartphone. Now I have to open my sleep number IQ account/order number! Well the only order number I have is my sales receipt and what happens? That does not work! We are having fun now!!!

I've had a Sleep Number since '96 and I bought it because of Paul Harvey. He was advertising on the radio when I worked in the airport. It also had free shipping and a 90-day money-back guarantee. You can't get them on the other beds because they can't resell used mattresses. I like the Sleep Number bed even though it doesn't offer any type of relief for the pain on my side. Shingles permanently damaged my nerves and I have had after shingle pain for seven and a half years, which is horrible. I'm 72 and I'm in agony all the time unless I drug myself. I scream when the medicine wears off.

I previously bought a mattress from Sleep Number but unfortunately I lost it in my force. On my last purchase, I bought the entire Sleep Number setup. I loved the quality the first time and I still love it now. It was a good and pleasant experience at the showroom. When it was delivered, I got a couple of boxes one day and then I got the rest of the boxes the following day. The size of the boxes was a lot bigger than I expected but putting together the bed was simple. I'm extremely happy. Sleep Number is little pricey but it's a great bed and you can adjust it to your needs and however you want it.

My son had a Sleep Number base model. He told us about it so I went in and looked. My wife has some medical issues specifically with her back so I wanted something that would help her. Also, I had been having problems sleeping on the mattress that I had. When we went in there, we were able to adjust the bed and it worked for me. When we started seeing all the different features they had, we figured it would work out for both of us to get something like that. We got a pretty expensive one. We also bought the pillow and some of their high-end sheets.

I've had a Sleep Number bed for several years, and it wore itself out so we decided to upgrade. We enjoyed the Sleep Number, so we stayed with it. We had a very good interaction with their reps. One salesperson was very informative and took his time with us, showed us a number of different products, and helped us select the one that we were most comfortable with. Then it was delivered to us and their delivery team was excellent. They came in and set it up where we wanted it to. They were very careful not to damage anything as they brought it through the house. In terms of quality, it was good as expected. However, my wife thought the pillow top and the memory foam inside could be a little softer. They tend to lose its performance, so something that was more resilient that they use in the topper would be great.

I contacted your chat, I followed their directions to the T. I asked for a service person knowing what the cost was going to be and they tried to talk me out of it. Then they say my wifi is having a problem. It’s a brand new wifi and computer. I am still having problems. In fact a new one has just started. The remote control has lost the duo temp setting. Then I get instruction totally different than chat which I tried and I really don't think someone knows what they are doing.

I bought 1 Select Comfort years ago. Loved it. Bought another when I had to relocate to a different city and my husband kept the original. Then the split king was on sale due to a store closure so I decided to upgrade and we put the original one in the guest room. After a bad health problem the split king was a terrific help. I have a Codman shunt in my brain and the ability to set the comfort level of the bed helps a great deal. I have recommended Sleep Number many times. I don't understand how folks will buy fancy cars that they spend 8 hours a week in and not spend on a bed that they spend 8 hours a day in.

Had a great time with your sales representative Michael in Hesperia Ca. I will definitely be recommending these beds to my friends and family. I've had the best night's sleep on these beds. If you don't have one you need one.

We bought a Split King bed from Sleep Number since my husband likes a hard bed and I like a soft one. The sales rep was really cool and nice. There was no pressure. She got our number and told us when the sale was going to go off. Also, the delivery team was on time and they set up the bed. We've had our bed for a year and nine months and we're really happy with it. We have one remote that does not work all the time, but that's my only complaint.

I had a friend who had a Sleep Number bed. I had the occasion to sleep on it for a few nights and I loved it. I wanted one for myself. I went into the store and didn't know what mattress I wanted. All I knew was I wanted the one that my friend had. The sales person was able to look into my friend's account to see what mattress he had. So we were able to direct me to that. She's been great. She sorted the whole thing with the financing and told me that the sheets were on sale. There were special pillows as well, so I ended up with the pillows, too. I got the whole deal. The delivery team did their job so quickly. They got here and in no time they had my bed set up. They showed me the remote and how that worked and asked if I had any question.

My fiancé had a Sleep Number before which was an old style with only one air chamber. We decided to get another Sleep Number mattress that had two different chambers. The sales professionals were good and knowledgeable. We did a lot of our own research then showed up at the store and bought the mattress. Then it was delivered as a package. I would have liked the next model up but what Sleep Number got doesn't justify the huge price jump. So we bought our own topper for the mattress and everything worked well.

It was my first time purchasing from Sleep Number. We bought a Sleep Number bed and the Sleep IQ. The lady did a great job to help us. We haven't had a whole bunch of interaction with them and mostly we just bought it and they walked us through it. The delivery team was good. They did a great job with the setup. The bed is comfortable and we sleep on it every night.

Associate extremely helpful, professional, and friendly. The store is located in Greenwood IN. The P5 bed and adjustable frame was very comfortable, and will certainly be a great help to my problematic back. I have been sleeping in a recliner for years, am looking forward to my new bed and years of comfort finally. Thank you, Mandy, and Sleep Number.

I forgot to ask for my delivery teams name but was very impressed with the delivery teams expertise and knowledge of the bed. My delivery team was VERY respectful and made sure we knew everything about the bed and its functions before they left. The delivery team was very professional and sharp and neat appearance. With quality personnel like these kids your business will be number one! My delivery team deserves a bonus or some sort of monetary benefit for a job well done. Thank you.

After an extremely poor experience with Art Van PureSleep (the bed and the service is horrible), we went to the Sleep Number store. That was the best decision ever! Sleep Number is the only bed we will buy from this day forward! We have been extremely pleased with the bed and we have received monthly calls from our salesman checking in to make sure everything was going well. Don't end up like us. We first bought a bed from Art Van that they won't return or even exchange. Just go to Sleep Number FIRST and buy the best model you can afford. You will be ecstatic!!!

I've had my Sleep Number mattress and the base for almost two years now. I can adjust the firmness of the mattress and everything has been all right. They could drop their prices but my overall experience with Sleep Number was good.

My Sleep Number bed has been working great and I’m happy with it. I've had numerous surgeries on my back. So purchasing a Sleep Number bed sounded like a good investment. A friend of mine with a bad back recommended these and I know it's expensive but trust me, it's worth it. Compared to your normal bed, you can actually sit on the Sleep Number bed and prop yourself up making it feel your bones cracking your back as you elevate your head.

I had a Sleep Number bed for 8 years and I purchased a new one. We also got beddings with the last set that we bought. The sheets never come off even when you use them and that’s amazing. Also, the sales reps were helpful and the delivery men were good.

I talked to my wife about getting a Sleep Number bed for a couple of years. But we're in Lancaster where there's no store and we had to go to Columbus to get one. When we finally got up there, we looked at the bed, tried it out, we liked it, and we bought it. Their sales representatives were great. They let us take our time and choose the mattress that we wanted and tried to help us out in any way they could. Their delivery guys were great as well. They were on time and cleaned up after. We have an adjustable base from another bed and we used it for the Sleep Number that we got. It's a good bed and I was amazed to see it come in a little box. But it doesn't have very thick padding like the next model or two up. It's the least expensive one and I should have went for the next one up.

We needed a new mattress as I was having backaches. Numerous friends and relatives spoke highly of Sleep Number. I did some research following that and then we looked into it. The interactions with the sales professionals were excellent. We’re not even that frequent shoppers and they know our names and wave when we walk past them in the mall. They were not over selling. They didn’t start at the most expensive. By our description, they got what we needed. They guided us to the beds and moved through them to let the beds sell themselves. We purchased the bed including three pillows and they're outstanding. The products we bought were home delivered and set up. The delivery team was fast, efficient, and they cleaned up.

We had seen Sleep Number's advertisement on TV. We went in and tried out different mattresses. And then we got a $12,000 Split King with remote on both sides. We were very happy with Sleep Number's representatives. The first time we went in, we had a young lady and she was very nice. We went back again a few hours later and as we stayed there, they were helping us and talking to us about everything that's within the mattress. It took a little while for me to get the right adjustment on the bed. Based on the rep’s reading, the average setting is around 90 to 91, but I have a restless leg and I probably average 70 to 74. When people ask us about our Sleep Number, we always tell them we are satisfied with it. It helped us to achieve better and nicer sleep than we were experiencing before. I'd been on a Queen-size bed prior to that and going to the King was really kind of nice. We're used to it now.

Ordered a bed for my son in college in another city. He received everything but the air chamber. Had to jump through hoops to get overnight shipping of the missing piece. Then, they had my address as the shipping address instead of his.

The total package was more than I could have asked for. Delivery was exceptional, Team of gentlemen went above and beyond expectations. First night sleep, Heavenly. If I could I would stand In top of the highest building and Thank my salesman Ron, at the Pinole, CA store. I so love my bed.???

I am very impressed with the entire process and enjoyed every bit of it! From the time we walked into the store till the time we made the purchase, all was very courteous and professional! The bed "fitting" was great to go through and helped with knowing my personal sleep number. I look forward to using the Sleep IQ and really critique my sleep style.

My husband wanted a Sleep Number. We had a therapeutic before that and I absolutely loved it, but he didn't. It was wonderful at the Sleep Number store. However, when they brought my bed, the control box didn’t work and I had to wait three weeks before they could come and replace that. That did not make me happy. The reason was that the installers had to come out of Omaha. I bought the bed in Sioux Falls. We have a Sleep Number store in Sioux City. I am about halfway between Sioux Falls and Sioux City but the installer had to come from Omaha, which had to be 50 miles from here.

My husband has back problems and I would also wake up and have arm pain. We had tried to get some other mattresses and it didn’t seem like it helped or they just broke down real fast. We went into the store in Colerain, Ohio, and we talked to a Sleep Number salesperson. He was very helpful. We had stopped there another time and it seemed like the guy didn’t know anything. But the other guy who helped us was very knowledgeable and he wasn’t pushy at all. That's what I liked.

Sleep Number was recommended by a friend. Their sales reps were very knowledgeable, courteous, and helpful. However, Sleep Number is supposed to be able to get an app to be able to check your stats and stuff, but that has never worked. Other than that, we're happy with everything else including the quality of the bed.

I’ve used Sleep Number before and had it for 10 years. I was in need of a new bed so I went back to it. I bought a mattress and had a very professional and helpful interaction with the salesperson. The delivery went fine and the team assembled the bed competently and went out very quickly. Quality-wise, I’m pleased with Sleep Number.

I liked the fact that I can adjust the firmness of my Sleep Number mattress. This is my second Sleep Number product and I've had them since 2010. The only thing that I wasn't happy with was the delivery of the bed. We had made a delivery for a certain date. I was moving and they said they would hold it in the warehouse to be delivered on another day. And then I called back a couple of days later to confirm and they said, “We can’t do that.” So we ended up having to cancel the order and waited until we moved in to the apartment. Also, when you go into the general stores at the mall, I don't think that their salespeople are quite as knowledgeable as the people you deal with when you order the bed online. Nevertheless, Sleep Number's quality is wonderful. I wouldn’t purchase anything else.

We can't wait to get our new bed so we can finally get a good night's rest. I have not slept on a Sleep Number mattress before and look forward to great sleep we have heard so much about. The buying experience was easy and the saleslady was very informative.

I've had a Sleep Number in my home for the last couple of years. I like it and I sleep a lot more comfortably. The first time my purchase was delivered, the people just dropped it off on the deck and left it there. I wasn’t too happy with that because if I weren’t home, somebody would’ve had a free bed. I told the store about it but nothing was done. I bought from them a second bed, one for myself and one for my roommate. Their sales professionals were great and they really helped me out. I had the bed delivered again and the same thing happened again where they left it on the deck. They didn’t let us know that it was being delivered or that it was out there. It was pretty disturbing.

Sleep Number i8 and FlexFit3 adjustable base - We loved the i8 upon first experiencing it in the store because it was so comfortable and looked as though the fabrics and finishes were higher quality than the others. And because it has a cooling layer. We kept shopping around, trying other high end mattress manufacturers, but ultimately decided to buy the i8. We are waiting to take delivery so it's not in our home yet, but we are confident we made a great (but expensive) purchase.

I would highly recommend Sleep Number Beds. The staff was very knowledgeable, friendly, understood different sleeping needs. The Sleep IQ is a wonderful addition as it will keep track of your sleep patterns. We had other customers rave about Sleep Number beds and the 25 year life of the product is amazing!

Enjoy the bed. The guys that came and put it together was great and very nice. Well mannered and respectful. They did not get in a hurry, took their time in doing the job and explaining everything we needed to know about the bed. The ins and outs of the bed. I think we will enjoy the bed for years to come.

We were in need of a new mattress and some friends of ours had a Sleep Number bed. We decided to give it a try and we got the base and the mattress. The salesman we had was very informative and friendly. He answered all of our questions without any problem and we did not feel that he was pressuring us in any way. He let us take our time to decide. The quality of the bed is fine and I didn’t have problems with the delivery at all.

You don't stand behind your own documentation!!! Read page 10 of FlexFit assembly guide. It clearly states you will get 2 remotes with a split king. Customer service will not honor so they lost an $8000 sale over a $50 remote. That told me all I needed to know to look elsewhere for a quality company that I can respect.

We had Sleep Number since 1998 and I like it the first time so we purchased a second one. It’s a queen mattress and I like the quality. My only issue right now is I have the adjustable and the bed sits inside a frame so it's very difficult to move. It’s heavy and I'm trying to figure out a way to paint the room. But other than that, I don't have a problem. The sales rep was fine and the home delivery team was very good.

We have replaced a few parts since 2006, it’s the best mattress ever. We got a small travel trailer to visit our kids, and grand kids. The mattress it came with is very uncomfortable. Do you make a trailer queen size? If it’s not too costly, we would like to upgrade.

You want 699 for a bed and $900 for a mattress top! Does not make sense. If someone gets sick in the bed you might as well start all over as spend this much money on such a minor part of the entire setup.

My girlfriend and I recently visited the Burlington MA store. Stephen, the sleep tech, was excellent. He was extremely knowledgeable and professional. We left having bought a bed, mattress topper and pillows but more importantly we were confident that we had made a smart investment.

Our Sleep Number bed is about 13 years old and so we got another one. And we really like its quality. Our most recent purchase from them was some sheets. Our experience with the sales reps has been fine but it’s not all that good, at first, with the delivery guys. First of all, they showed up and had to borrow tools from me. It was not a big deal but just irritated me as being unprofessional. Second, they installed the headboard wrong. I couldn't figure out why I couldn't do something and then I realized that the way they installed it, there was a bar blocking the bed from rising. They were back within three days from when I called and they fixed it. I’ve been a happy customer of Sleep Number for about 15 years now and have recommended Sleep Number to a couple of friends.

I bought a Sleep Number mattress as I have a bad back. My experience with the sales rep was good and the mattress came through UPS. I assembled the bed myself and the overall quality of it is good. I had a professional and knowledgeable experience.

We've had a Sleep Number bed now for probably over 20 years and it was time to get a new one. We worked with two different sales reps. One guy was new, so the other guy jumped in and he was very knowledgeable. But they were both good. We got one of the limited editions called the iLE. We got a Split King with the adjustable base. We also got sheets and covers. The products are very expensive but they're great. Also, the delivery crew was fast. They demonstrated how to use the bed and completely cleaned up. We were impressed with them. I would definitely recommend Sleep Number.

Visited your Boca Raton store at the Town Center Mall on Memorial Day weekend and ordered a King Size P6 (and base, two pillows, cooling mattress cover and a sheet set) to be delivered and set up at our home in Weston, FL. Delivery date came and driver showed up right on time. Items scheduled for UPS delivery were delivered on time. So far so good. Assembly team notified us that the wrong parts were sent but they could still build the bed (they sent foam dividers for the split bed that has sides that can go up and down... not what we ordered). OK... Stuff happens.

I bought a Sleep Number bed at the store and my interactions with the sales reps were fine. I had it scheduled for home delivery and my experience with the delivery team was very good too. The overall quality of the Sleep Number bed that I got was okay. But I had a Select Comfort bed for over 20 years and I really liked that bed, and I like it better than the Sleep Number bed that I got 13 months ago.

Queen Dual iLE - Return customer, this is our 2nd bed from Sleep Number. The model that most closely matched our original was 50% off, so we HAD to buy. Sheets also 50% off, discounted mattress pad, so we are all set with new bedding and so excited for delivery as we already know what to expect!

We moved to a new town home and I needed a new mattress. I wanted to try the Sleep Number bed. This is my very first purchase with them. I purchased a queen size bed. I got a platform so it came with the cord and then the mattress. Sleep Number has been great and we love the bed. The sales representatives were very pleasant and helpful. The overall quality of the Easy Rest bed was excellent.

Everyone from our salesman to the delivery team were so helpful and full of knowledge. We had a chance to try out the beds at the store and learned many things while working with our Salesman. He helped us setup the SleepIQ account and let us know how to connect when would be at home on the computer. The delivery team arrived when they said they would and went directly to work. They set up the bed in record time and demonstrated how everything works and also took our old bed parts so we had nothing to deal later. Very very happy with the Sleep Number Team. :)

We needed a mattress. I went out to several places and Sleep Number had the best deal. We got the base, the mattress, sheets, the memory foam cover and a protective cover. The salesperson was very knowledgeable. The delivery team was on time but there was an extra fee for them to set it up and all of that which I didn't pay for so we just did it ourselves. But overall, my experience with Sleep Number was excellent.

Santanna (Albany, GA Store) demonstrated humility, kindness, expertise and true compassion in her interaction with my wife and I. We are dedicated customers since 2015 and proud Sleep Number owners. It takes a lot of effort these days in our busy days to write a review, Santana definitely deserves recognition for her hard work and desire to help others. Our kids love their pillows and we can't wait for our "wedge" pillow. Thank you again for your patience with our questions (2 hours) and for allowing us to explore various options.

Person we talked with was friendly and very willing to help, however, when we received our order, we realized that she had double-ordered what we needed, the queen bed frame. Not knowing the cost, we had no idea that the price she quoted was double the cost it should have been. When order was received, we had to go through the whole phone process again, and now have this big box sitting around in the way for 1-2 weeks (!) awaiting a return shipping label. Not quite sure how she got the idea we needed two new frames. Even if we had two beds, which we don't, seems unlikely both frames would break at the same time.

Katie was well worth the time to come and visit your Altamonte Store. She listened to our needs and gave us her opinion. We appreciate that. We were very pleased with her knowledge of your beds. We didn't know much except what was online and talking to our neighbor that has a Sleep Number bed. I had another question this morning and she was again very nice. Her customer service is outstanding. A very good people person. Made us feel very comfortable with our decision. No pressure. She wanted what made us happy. We tried numerous beds before we decided. We are probably people that take more time than normal. She was very patient and gave her opinion when asked. We never felt hurried at any time. This was a big expense for us and we are not spontaneous. We really enjoyed our time there and it wasn't a chore. It was a total pleasure. Katie, you rock!

I have a lot of back and neck issues and I was going to therapy class where a younger lady said, "Since I've gotten my Sleep Number bed, it's been wonderful." Our friend had gone into the store and recommended that we come in, so we checked that out and we purchased our bed. Now, when we travel and my back is in agony, I can't wait to get home so I can sleep on my Sleep Number bed. We bought our bed in McDonough and the rep, Lucille, called that week to tell me about the anniversary. She was great, helpful, and she knew all of the answers. She wanted to know how our experience was and if everything was okay. Then we went into another Sleep Number store in a different area in Georgia and purchased our sheets. The quality is there and the 25-year guarantee is wonderful too. We've had the bed for a year and we really enjoy it. It's the best bed we've ever slept on and we're satisfied. We've also recommended it to several friends.

We are happy with our purchase and the salesmen that we were dealing with at the store. (They were great!) BUT I have been getting quite the run around about a $50 off coupon which was emailed to me. I have talk to 3 different people at the CS - 800 number (One being a supervisor). Nothing seems to be happening. I would appreciate if someone could get this expedited. Thank you for your time!

I bought a Sleep Number P5 bed a few months ago. We were surprised with how expensive the bed was but there was no obligation to keep it as long as we returned it within 100 nights. My wife and I had high hopes for this bed and we never considered that after a few months we would be desperate to replace the bed with something else.

Highly pleased with my sales experience today. Jessica ** sales manager took all the time we needed to explain and show us the health and benefits of all the Sleep Number beds. My wife was very skeptical of the expense before we went but after seeing the comfort and health benefits she was sold and we purchased the LE split KingIQ with the FlexFit2 base. Jessica even showed all the pillows to make sure I got the correct one due to some cervical problems and surgery I have had. Our delivery and setup date is scheduled for Sept. 5th and we are so excited and happy we are getting this bed. Jessica made this a great buying experience! I have no doubt we made the right choice. Will give another review of what difference it makes for us after sleeping on our new sleep number for a few weeks.

We liked the first Sleep Number that we bought so well that we decided to get a second one. The representative was extremely helpful, very knowledgeable and very friendly. The delivery team was good and friendly as well. They did everything we needed them to do. We tell people about our Sleep Number and had a couple of friends who went and bought a Sleep Number because of us being happy with ours. Also, when we had to have a pad returned from our old bed, we got the replacement pad back very promptly. We were very pleased with the warranty, the replacement and their all around customer service.

We bought the top of the line, California King after we went to the store and were shown our pressure points and figured out what our # should be. My husband has a very bad back and shoulder so this bed was primarily for him. About 5 months into having the bed (way past the 100 days), that is when things got worse. My husband's back is worse, and he has developed hip issues. We worked with our store and no setting works. I now have lower back problems and shoulder pain I didn't have before. We have been told we are past our 100 days to return it, but health issues like this don't show up until you are past the 100-day timeframe. AND, having the split mattress inhibits any type of TV watching cuddle time. We are miserable and hate the bed so very much. But lucky us, we are stuck paying for it even though we will be moving it into the garage to get it out of our sights.

What a HORRIBLE company to do business with! Not only does this company incorrectly send items, under warranty, when it comes time to correct THEIR error, they LIE! I was told that since "they", Sleep Number customer service my order would be shipped expedited, meaning within 2-3 days. Now, 4 days later I am told that "expedited" means that they only took 2 days to send the item from their warehouse, not the usual 3 to 5 days and that was with a "supervisor" approving expedited shipping.

I've had a Sleep Number bed since they first came out. I have very bad experiences with regular mattresses because they already have lumps or dents within a week, so I always had a Sleep Number bed of some kind. On my latest purchase, their sales professionals were good but they got my order wrong. I'm living with the bed though and I'm fine.

I bought and paid for my Sleep Number bed on 8/8/2017 and they said that it would not be delivered and installed for 2 weeks. The delivery person called on 8/22/2017 and set the bed up that morning while I was downstairs. He yelled down and said that it was all set. He was trying to show me how to operate the bed with his tablet, but could not make it work. He asked me if they showed me how to use the remote in the store and I said yes. He then gathered up his tools while I tried to operate the bed with the remote and it came up with an error message "1040 call customer service". I then called the installer's phone because he was still in my driveway, but he drove away. I continued to call him for 15 minutes when he finally called back and acted like he did not recognize my phone number that he called me on earlier.

We had a Sleep Number in our motor home before and we recently bought a P6 mattress. We use the base we had from our previous mattress and we're enjoying the bed. With a Sleep Number bed, each of us could have our own settings. The salesman in the Sleep Number store was helpful and we had a good experience with him. But we're not happy with the quality of the temperature balancing sheets that we got. They peeled up so I reported that and Sleep Number sent us another set. But the price on those sheets is not worth it when their quality fails like that.

My husband wanted a Sleep Number bed. We got one and we're happy with it. The sales reps were friendly and the delivery team was wonderful.

I bought a queen size Sleep Number bed for the first time 15 years ago. I was having some back issues and I heard the Sleep Number bed was supposed to relieve it. But at first, I woke up with a back pain. Then I got 2 double beds for our other bedroom and another one for our place in Phoenix. I bought the first one by calling in and they sent it to us. Then the other two were bought up at the store in Plymouth, Minnesota then we had one shipped to our place in Phoenix, Arizona. I like using Sleep Number but if I'd get out of bed and my wife's still in bed, it makes a cracking noise. The first time I had an issue like that, they sent us a new one but it still made noise. Other than that, I like the quality and I wouldn't trade it in. We've suggested many people to Sleep Number and they bought them too.

I was trying to get a good night’s sleep and so I purchased one of the bigger Sleep Number beds with the split that’s adjustable on both sides. It’s been a couple of years now since I've had it. We bought a couple of different sheet sets and the pad too. The salesman knew what he was doing. He had his routine done really well, listened to us and answered any questions we had. Also, the delivery guys were great. They set up the bed and had it done in no time. The products are all good and I’m satisfied. It’d be nice though if they cut the price to about half.

We believed that we have to have Sleep Number so we got their mattress. We've had it for a year now and it's better than the last mattress that we had. We sleep well on it but it's not comfortable. It has a hump in the middle and we have it on 90 on each side and it will not stay on 90. It will sink on my wife's side and it will sink on my side. The salesperson sold it good, but the mattress is not doing everything he said. Sleep Number has to make an adjustment that we need. Other than that, the experience has been good so far.

The service with Sleep Number was great. With coming in up to 3 times In a week; Melanie was very helpful and answered all our questions and went above and beyond to make sure our experience with Sleep Number was the best it could be. We can't wait to get the mattress here and see the results of the i10 bed along with the cooling and heating mattress top.

Sleep Number's sales rep reached out to me after I bought the blanket to see how I liked it. I told them that it wasn't like the one in the store. It didn't feel soft. They sent me the mattress topper and it's like sleeping on clouds. I love the mattress topper, but the only complaint that I have is that it’s five inches too short and about three inches not wide enough. Even when the bed's made with the comforter on top of it, I can still see the imprints of where the mattress topper is not big enough. I’m curious as to why they don’t make the mattresses with the topper built in. I’m just surprised at that. But I'm happy with its overall quality. The only change that I would want is for the mattress topper to be in the mattress itself so it wouldn’t slide.

I wanted a comfortable bed and I've purchased a Sleep Number mattress 2 years ago. I had my own bed frame so I got the mattress to go on top of it, but sometimes I wish I had another frame because the mattress slides all the time. Still, I'm in a personal care facility and I really enjoy the mattress. I like the quality very much and I'm very pleased with it.

I was having some back trouble so my husband and I started doing some shopping. I tend to do a lot of research before I make large purchases so we tried out several beds and styles. We landed on a Sleep Number bed because of its reputation and we have the ability to change the setting over time for my back as my needs change and each one of us could have it set according to how we like the mattress. Also, I want to sleep well, get up feeling better and I also like the fact that there’s longevity to these beds over buying a coil bed. I could spend $2,500 on a coil bed and replace it in 10 years or less whereas this one might last me 20 years.

My back was always stiff and sore. The Sleep Number bed we purchased has been great and we've had it well over a year. It was delivered to us, set it up and they did a great job. Also, if we need anything warranty-wise like if the part breaks, they explained it to us that we can unzip it and see what's broken and they'd send the part to us. It sounds like it's very easy to take care of and that's a huge plus. With the bed, I can have it in a different setting than my husband's too.

One of the reasons why we decided to make a purchase with Sleep Number was because I like to sleep on a firm bed and my wife likes it soft and lumpy. We bought one of the mattresses that you blow up. We had it delivered to us and it was good. They showed up on time and did exactly what they said they were going to do. It's set, so I just sleep on it. We've had it for over a year and so far, so good. I like the overall quality of the product and it's a really good bed. It's well worth the money.

My review is of the employees at the 4055 N Oracle Rd, Tucson, AZ 85705 location. All the employees were so friendly and informative. I highly recommend **!! She listened to all our questions and answered every single one. She was so easy to talk to.

Sleep Number bed users need read the terms and conditions for using their app. I recently upgraded my bed to a 360 and when the delivery team connected to my wifi, my passwords were already present and could be seen by the delivery team. Secondly, I took the time to read the terms and conditions and was shocked at the information they are collecting and who they share it with. This is quite disturbing as they now have access to my entire network to include cameras, thermostats, lights, and my computers. I believe their policy should be changed to have to ask for permission and require a password before they updated firmware and collect any sleep habits.

My husband was suffering from back pain so we decided to purchase with Sleep Number.It was an extremely pleasant interaction with the sales professional. We went to Sleep Number, he took us back, we laid on the bed, and then he had us do adjustments until it felt good. There was no pressure moving around the different products. Our interaction wasn’t the type that you get from a lot of places where we go in there and all they do is hound us, pressure us and they just want to make a sale. With the sales professional at Sleep Number, he was interested in the product rather than trying to make a sale. At the end, he told us about the financing that was available, processed the paperwork, and it was fantastic.

My husband was the one that decided to make a purchase from Sleep Number as per his chiropractor. We had great experiences with their sales team and with the delivery. We bought the mattress, base, pillows and beddings. The overall quality of the products was good but my husband is not doing very well with them. He has more back problems now since we got the Sleep Number mattress and we're not happy with it.

Sleep Number has the adjustability I was looking for. I've had one for three years and about a year and a half on the other one, and I've been happy with them. I am sleeping better for the past couple of years. I have a very basic mattress and the quality has been good, so far. Their sales reps were very helpful. They answered all of our questions and were able to tell us the differences and different prices between mattresses. The team who delivered the first one showed me everything and set it up for me. So on the other one, they just dropped it off and they were on time.

A friend of mine recommended Sleep Number. I have it for less than a year and I’m hating it so far. I’ve had the worst sleep in my life. It hurts my back so I’ve had to buy multi-layers of stuff to put on top just to get a normal sleep. I’d go back to a regular mattress as soon as I can toss it. Overall, I think there was some false selling on the product and what I bought was not right for me. As a result, I will never buy Sleep Number again.

We were treated very well. George showed us everything we needed to know and answered all our questions. Finding our Sleep Number was easy and very helpful. The rest of the staff were very friendly and made our experience even better than we could have expected. Thank you.

Met and exceeded all my expectations and did it promptly and courteously. Treated my home and family with respect, were clean and everything works as promised. Bought because of a recommendation that proved to be true so feel as I should pass that along.

My husband and I recently purchased the King i7 360 Smart Bed. Truly one of the best decisions/investments we have made. From ordering to delivery/setup, customer service has been top notch! We have slept better than ever! We highly recommend this experience!

I was trying something different for my back so I purchased an adjustable bed frame and C4 mattress from Sleep Number. I’m happy with the sales professionals at their Galleria Mall store in Cheektowaga. I even got a new piece of foam that goes on top of the air mattress because it was falling apart. Sleep Number sent a new one without a problem. Overall, I find the quality of the mattress much better even when my wife doesn’t like it that much.

My wife likes the bed more firm and I like it soft, and the Sleep Number seemed like the way to go. The sales rep was wonderful, polite, and very helpful. The mattress was shipped, then I put it together. The only problem I've had is with the remote. It acted like the batteries were dead. I put new batteries in it and it reboots but fails, then it will just go to some other screen telling me to call a service professional. I can't get the bed to inflate every morning when I get up. But other than that, I loved my experience with Sleep Number. It's the best night's sleep I've had in a long time and I'll be buying another one.

I was tired of the old bed and wanted to try something different. The Sleep Number salesperson had great customer service. She explained everything and answered any questions we had. I bought the mattress, pillows and sheets. We had it delivered and then we set it up ourselves. However, we're having trouble with the mattress because we had the Ikea bed frame and it seems the mattress is not deflating and filling up like it used to. We'll need to call Sleep Number for that but other than that, their products have good quality.

Our Sleep Number that we've had for about 10 years is still holding up fine. We were looking for multiple control so we could adjust from this one to different sides. The sales reps from the Sleep Number store that we bought it were good at describing each of the products and steered us towards what they thought was gonna be the right one. Then they delivered it to my office and I took it home. One of us is happy with it, but the other one of us doesn't sleep very well on it. The softness on the top is not good enough and the bedding itself is too hard. The firmness is fine when you put it to a good firmness number, but the mattress that we have doesn't have enough cushioning in it. We've tried a few different things with it but we haven't really been able to solve that problem.

I purchased a queen bed with the air control from Sleep Number and have had it for a year and three months now. The sales people were all great and I had the bed delivered. It came in a box from UPS. I sleep on the bed every night and I love it. I've been in a couple of motorcycle accidents and I've had a bad back. My number seems to be about 45 right now. That's what's been on for months, but I change it once in a while, never had a problem. It's a good product and I have recommended them.

I was pregnant with Twins Dec 2016 Due Feb 2017. I was sold an i8 Bed almost 9k. Upon receipt and set up of bed I truly did not feel like the store model. I was later told they add more foam in-between and I was sent more foam. I was also upsold the expensive split sheets and "waterproof" mattress protector. Now I have OCD and I was super clear that if it is not water proof I will buy my own as I am having twins and if I spill happens I need waterproof. I was reassured and triple assured it is water proof.

Sleep Number charged us for our bed on 7/29 and was to deliver on 8/18. At 4:23 pm on 8/17 (which we didn't get until close 6 pm), we get an email and then a voice mail indicating our bed was not going to be delivered and it will be a week late. I called customer service to find out what is going on. Customer service sends me over to home delivery who also doesn't know why our order is late except they don't have it in inventory and no idea why only now we are now being told about the delay.

I like my bed more firm, but my wife likes hers softer and the bed we bought before was too soft for me. I'd wake up and roll out hurting so bad and I didn’t sleep good in it either. I had another bed that was much firmer and we actually slept in separate rooms. So, we finally decided that we would try a Sleep Number bed. We've had it for at least a year now and I've been sleeping much better. I don’t hurt nearly as bad and I can adjust it. Mine is set up at 75 and my wife is at 35. My wife is 5’2” about 120 pounds and I'm 6’3” and about 275, so that's a huge difference, and at least my wife and I are sleeping the same room now.

My wife and I sleep on the same bed, but we use different softeners and hardeners. I couldn't sleep on a regular bed anymore. We were looking for the Sleep Number because my son has one and recommended it. Dealing with the Sleep Number sales rep has been fine, and then it was delivered here and we put it together. Sleep Number has been great. My wife and I enjoy it and we're both sleeping all night now. I would recommend it to friends.

I owned the Tempur-Pedic which was uncomfortable and didn’t work for my back. Then I saw the commercial for the Sleep Number and I wanted to try it. The ones who came and delivered my bed were absolutely amazing. They also put my bed together so fast and they were willing to take my old heavy behemoth California King Tempur-Pedic out. All I got was the mattress and I love it. I’ll continue to keep it. It's amazing and Sleep Number should keep it up. I'm also thinking of ordering the base and a new top cover next year in Texas.

I had used Sleep Number in the beginning to see if I liked it, and I did. We’ve had their products at our home for about four years now. A year and a half ago, I bought the c3 mattress and beds. This was my first purchase through the store and everything was satisfactory with the sales reps. The quality of the mattress I got was good and I haven't had any problem with it.

I have had a Sleep Number bed for 15 years and loved it but it was time to order a new one. I needed the bed before the surgery I was having. The day of the delivery there was a no show, no call, no nothing. We called and we're told that there had been a problem with the truck. I asked if that was their only 1 truck and she rudely replied the driver could have been in an accident which, to me, seemed like her only concern. When I started to ask about the delivery and why I wasn't notified the representative didn't know. I was given a delivery date 3 weeks out. When I started to question that she just laid down the phone and went away. She never even hung up. Weeks later I received an e-mail from a new department head who was going to clean up the department so I could be assured this would never happen again.

I love the Sleep Number bed, I have congestive heart failure and have to get my head elevated at night. I also have a very bad back especially after it was broken which make sleeping a real problem for me. With the Sleep Number bed I can adjust my bed to give me a great and comfortable night sleep. I could not imagine a night without it. I would recommend this bed to everyone especially people with back problems.

I wanted a bed that raises up and I got a three-quarter bed from Sleep Number. It was delivered and the team was helpful. They took all the mess with them too. I've had the bed for a year and a half now and so far, the quality has been pretty good. I can sleep good in it and I like it.

I have a pretty bad lower back and I'm trying to avoid surgery. We ended up going to a local home show in the spring in Pittsburg and the Sleep Number sales rep was very informative. We tried them all out and ended up thinking I got the one that I needed the best. Then, they brought it in, set everything up and sent it to my iPhone. Everything went quick and smooth. We've got the split so we can raise either side or the feet and everything is pretty well. It's very nice and I'm happy with it.

We bought a Sleep Number mattress awhile back and since then, my husband and I can actually sleep. It’s a lot more comfortable for both of us. We are both still happy with our mattress. I recently needed new sheets, so I bought the temperature regulating ones from Sleep Number. They’re super overpriced, but sheets are sheets. Most of their sales professionals had been great. The only time we had an issue was when we moved and we had to have it put back together.

My parents have a Sleep Number and they loved it. Susan, my salesperson at Sleep Number, was very nice and easy to work with. She had me on the bed she recommends, but I ended up with a queen-size that's one step below that. She did the thing where they determine approximately what my number is and the process was simple. The delivery team brought the bed to my house, then my dad and I set it up. I love the quality of the mattress. I like the fact I can adjust the number and that I can mess with the dog by raising and lowering it while she's on the bed. This is the first mattress I’ve ever purchased for myself and it's overall a good experience. I have recommended them already.

Somebody else had a Sleep Number bed and loved it. I am older, I have pains and the Sleep Number bed helps that I’m able to lower the pressure. I got the mattress that allows me to raise my legs or my head. I also got sheets, two pillows and pillow case covers. The young fellow I bought it from wasn’t that knowledgeable but he was very nice and helpful. The older fellow there wasn't that eager to help anybody because it wasn’t his sale, which was not a good thing, but I did what I had to do.

I bought a Sleep Number mattress with the base. The fact that I could adjust the firmness of the mattress and adjust the headboard and the footboard made me purchase it. I love the overall quality of the bed. It’s the best investment I made. I’m just so sorry that I took so long to purchase the bed. For so many years, I thought a bed was just a bed, but it’s not, and I know the difference now. I hate going away or taking a vacation because I’ll only go if I could roll up my bed and take it with me. I have a very, very good night’s sleep because of the comfort that I feel with this bed. My sleep is not interrupted and so I wake up well-rested. Despite having herniated disc bulging, my back doesn’t hurt me and it’s not stiff when I wake up.

We were very unhappy with the bed that we had and we have friends that have the Sleep Number bed. We researched online about it and decided to get it. We had very good interactions with the sales reps as well as with the home delivery team. The bed that we got is very comfortable and its quality is very good, and the adjustments were easy to use and decide upon.

The Sleep Number sales reps were good and I was satisfied. I want to put the bed together myself so it was delivered by UPS. We're happy with it. We’re getting a good night sleep on it and that's all that matters to me. We got what we wanted.

About 20 years ago, we bought our first Sleep Number. We just decided to try it because I wasn’t sleeping well. And just recently, we bought another one. It’s a king-size with the head that goes up on both sides separately. The people at the store were all very nice. We love our bed and we’ve recommended it to others. Sleep Number has a great product and we're very happy with their service.

My mattress is a P 5. Very comfortable and I can use all my past bedding as fits this one great. I could even use my old frame. I can adjust what firmness I need while using. I am very satisfied with my purchase.

We had a Sleep Number bed for a long time and we're very satisfied with it. That is why we always recommended it to all our friends and family. When it came time to replace and move up we chose the best, a sleep number bed. If you want a good night's rest, get the best. Sleep Number is the place to go!

My king size P5 bed with adjustable base was delivered mid-November. I only slept on one side. After 7 months I switched sides to wear the bed evenly. The pump didn't work. A new pump was delivered and installed. The repair person said the air chamber might be bad. I gave it a week and sure enough I need a new air chamber. Customer service has not sent out the new part and they want $179.99 for a repair person. I paid delivery and set up and I didn't get a bed that works. Warranty chart says 0-2 years old NO charge to customer. They want to mail the parts and have me fix the bed. I've had over 25 surgeries and can't fix the bed - this is why I have a $6,200+ bed. I told customer service I have 4 Select Comfort/Sleep Number beds. This is my first problem with a bed. I've been a customer for 18 years.

My side air chamber started a slow leak. It took several hours on hold to get a representative to answer. The part was ordered and we were told it would take 3-5 days to receive it. 10 days later we call and were told the part was back ordered and they had no idea when it would be shipped. This is under warranty so the part is free, but I've sleeping in a pit for weeks.

I had a good interaction with the sales professionals of Sleep Number then we picked the mattress up. I’ve had it in my home for two years now and for the most part, it has met my expectations.

I had a Sleep Number mattress before but I gave it to my son, and he’s very happy with it. Then I bought another mattress but I don’t like it. It loses air all the time. I used to like Sleep Number but I’m not that happy with this new mattress. I wish I’d never bought it and hope they would send somebody to check this thing out.

My husband and I have gone through a lot of mattresses over the years because we have very different comfort levels. We went to a home and garden show and tried out Sleep Number. It has a 100-day sleep on it where if you don't like it, you can send it back. But I don't like that we had to buy the mattress cover to get the warranty. The cover was $250 and it wasn't cheap. So it was a little bit of false marketing. But the delivery men were very good. They gave us some helpful tips that we probably wouldn't have read on the manual like turning it up to 100 every few months or so to make sure that it's working properly and that it fully inflates. Also, the quality of the bed was very good.

I was sleeping one day and my back was hurting. Then we checked out some beds and I bought the whole Sleep Number dealio. We got the bed, the bed frame, and the adjustable pillows. The sales rep got me what I needed and wanted so he did good. We've had the bed for 18 months now and it's been amazing.

I got Sleep Number’s whole base with the bed where the head raises up. However, we don’t use that feature and I'll never buy another one. I don’t think their bed is comfortable and they are way too expensive. Then when I get the bed all made up, it's not flat across like normal beds. It's got a depression on each side where we lay. The quality might be okay but I just don't care for it. If somebody would ask me about it, I would just tell them what I thought and they could do what they wanted to do.

I purchased a king size adjustable sleep number in December for $10,000 under the premise that we would have the best sleep ever. It was delivered in January 2017, by May 2017 our blue foam had deteriorated, ripped, dry rotted, making it impossible for my husband or myself to sleep on it. June 4th I called the customer service number and was told the blue foam insert was on backorder, it is now August 21st and we are still unable to sleep on our bed. I still owe $7,000 for a bed I am unable to use. My husband and I have had numerous back surgeries and Sleep Number is nothing but a big con! So disgusted by the lack of customer service!!!

I tried some Sleep Number beds at the store because I didn’t like the mattress I was sleeping on. I found the Sleep Numbers to be comfortable so I bought one. The lady that sold it to me was very nice and the men that came to deliver it were very helpful, fast and didn’t put me out. I was very happy about it. I just went with the mattress because I did not want to get rid of my bed. It's a bit larger than the twin, had drawers on both sides and the Sleep Number just latched in there nicely.

I have a really bad back so I thought that I needed a new mattress. The sales professionals at Sleep Number were good and the lady gave me some demonstrations on the other beds so it was really good. She really convinced me that it’s what I wanted to try and the delivery team was great. Also, the bed has been pretty good but it's getting rounded. None of us sit on the edge of the bed very often to get in and out because I don't want the side to fall down but it's getting like somebody has sat on the side a whole lot. But being able to adjust the bed helps a lot with the fusions in my neck and lower back.

I’ve had a Sleep Number for probably 20 years and it was purchased for my mother. Then I purchased a king-sized bed and bedding. I did all the bells and whistles with the massager plus the changing of the bed. The sales reps were great and the delivery team was very knowledgeable. It was an excellent experience and I love the overall quality of the products I've purchased.

I got a Sleep Number hoping that I would sleep better. We’ve had the bed for about six months now and I like that it reclines. It has very good quality overall and I like it.

I’ve had Sleep Number for 7 years. This was my second purchase (bed and frame) and I liked the bed that I had before this. I did an upgrade and I got more because I have the lowest level to start out with and I’m quite happy with it. With my most recent purchase, Brandy was the sales representative who assisted us and she was charming. She was fun and very knowledgeable. I had my daughter with me and we had a good time. The delivery team was also okay. They came and did their job. Overall, I would tell anybody that Sleep Number would be the bed to get.

My husband and I purchased a 360 bed which was delivered last week. 2 major problems occurred. After sleeping restlessly on it one night I was nauseous the entire next day from the horrible plastic, petroleum industrial smell the mattress emitted. This is an odor that will not go away over time, and even if it did, the time spent on it would be unbearable. The second biggest problem was when my 6'2" husband adjusted his side of the head of the bed upright, his feet hung over the bed. Many other more minor complaints, such as the motor for everything is quite loud, the bed is hard to make, oh and forget using a bed skirt. The guys that delivered our bed told me they'd have to cut my new silk bed skirt because once it was on it would remain.

My family purchased from Sleep Number and they were telling me how nice and comfortable their products were. When I purchased the mattress, the sales reps took me to a few different models of mattresses. We pressed it on and then they got a Sleep Number. We went to three or four different models and adjusted the number and found the one that was the most comfortable for me. I’m 100% sold on the Sleep Number mattress. I sleep a lot better now and based on how my body feels, I can always up or down the pressure. So if I’m feeling I need it firmer, I can do that. My old mattress couldn’t do that so, it’s a benefit.

The salespeople were very nice, professional and informative. We went to the store and they had a demonstration. They went through all the steps and when you lay on the bed, you can see the simulation on the TV of how your back and your body is being supported or not supported so that was very impressive. We got the Sleep Number mattress and the box spring. However, I think the bed at the demonstration was a king, but we bought a queen and I don't feel you get the benefit of his side and her side in the queen because you're too close.

The woman at the Sleep Number store when I purchased the first bed was great. She explained a lot of stuff to me and that really made me buy the first time. I bought three Sleep Number beds. At first I bought a queen which had a recliner thing and another for a friend of mine. Then I bought a king and gave the queen I first bought to my roommate. I’m using the king now and it’s beautiful. It's adjustable and it maintains the firmness of whatever setting I have. I never had a problem with it deflating. It's just so comfortable and I wake up refreshed in the morning. I love my bed and there’s no negative involved even on the delivery and the support. The only thing is it's too expensive and I wish they'd knock the price down a bit especially on the accessories. But it is what it is and you pay for quality.

I had a problem with my back, so I got a Sleep Number and I've had it for about two years. I had it delivered and everything was set up. My wife really loves it and keeping her happy is all that matters.

I had the bed, a couple of pillows, cooling pad and pillow case covers that I bought from Sleep Number delivered to our home and it was an excellent experience. They were great and the sales professional was good. But we weren’t thrilled with the cooling pad as it does not cool and the only reason you'd purchase it would be for comfort. The pillow case covers are cooling covers too and it’s the same thing. We wouldn't do that again. We'd just buy something at the store instead of spending the money for that. The SleepIQ technology was also not necessary and it was a couple of extra hundred dollars. But we're very happy with the bed and we would definitely buy another one. We’ve also referred a couple of people since we bought ours.

We bought the Sleep Number 8 Series last March 2016 and the sales professionals at Sleep Number were good. We were having some issues with comfortability and so we called the customer service people and they immediately sent out a kit that you put inside the mattress to make it better. The whole experience is phenomenal. They’re great people to work with.

We needed a new bed and we've heard good things about Sleep Number. I like my bed firm and my husband likes his soft, so we thought that the Sleep Number would be the way to go. We bought two of them and we also bought sheets, pillowcases, four pillows, and a whole bunch of stuff. We got the beds last year and I like them. But my husband does not laud them. He doesn't like that there's a gap between the two sides and they keep moving and pull apart easily. We wish we got the complete split down the middle which would have let the sides stay together better. Other than that, our overall experience with Sleep Number has been pretty good.

We have a Sleep Number and we love the comfort of it. It was an excellent experience.

In our excitement we did not read everything before signing and buying P6 bed. They will not return all your money in case you do not like the bed within 30 days. Bed had strong chemical smell and rubbery odor. When the head side is raised the bed bunches up. It is not risk free and we got less than half the funds back on returning.

Terrible. We purchased a Sleep Number bed and a set of sheet and pillows King size. I had to return the pillowcases and was given 2 as a replacement for holes on the pillowcases. Now I have holes on the sheet set. So very disappointed because they were SO Expensive.

We purchased the i8 bed with the adjustable motorized bed frame. The sales person assured us that there was a no risk return policy should we not be happy. What the sales person neglected to tell us was that the return policy was for the mattresses only, not the $2,500 frame. We never felt comfortable in the bed and called to return. They will not take back the frame, so we are stuck with a $2,500 frame and the shipping cost to return the junk.

I am still getting used to the adjustments of the bed but I am loving the comfort. I love the cool feel of the bed and pillow because I do not like being hot while I sleep. I am less achy in the morning as well which makes my day so much better.

I wanted to get a better sleep and I bought the mattress and the foundation from Sleep Number several years ago. The salespeople helped me with a lot of stuff so it was a good experience. I had it delivered and they had a promotion to set it up so I took it. The delivery team was great and they came at the exact time that they were supposed to. The overall quality of the bed is good and it was a good decision to buy it.

I've had both of my knees and both of my hips replaced. When I asked the orthopedic surgeons what kind of mattress I should get to sleep on, they said that it doesn't matter. But it really does because I needed a soft adjustable mattress. I had the inner spring then the foam but only the Sleep Number mattress was wonderful and I can adjust to not create pressure on my hips. So, more orthopedists should recommend it. I bought a simple twin mattress a couple of years ago. I called the store, told them what I wanted and I had it sent right out. It's quick. Then it came in a box and I love the quality of the product. I'm rehabilitating my house in the spring and when I get ready for furniture, I'm gonna buy a bigger Sleep Number for my bedroom. It's been a very good experience.

I have owned a Sleep Number for 11 years. I bought two of them, one is adjustable at the feet and the head while the other one is not. For one of the beds, I got the base, the mattress and pads. For the other one, I just got the mattress and the pads. The sales professionals were awesome, really good and super knowledgeable. The delivery guys were also great and spectacular. They were on time and what they did couldn't have been any better. It's been a really overall good experience and the beds are highly comfortable.

I hurt my back a couple of years ago. I prefer a softer bed, while my fiancée prefers a firmer bed. Being two people who got to share a bed and having the option of changing firmness on either side was definitely Sleep Number's big selling point. I bought a king size, along with a non-adjustable base and a stain cover and I'm happy with the quality. Their sales rep was a really cool guy. He's the manager and he's knowledgeable. He helped us figure out each of our Sleep Numbers and then ran us through all the different models. We went there to get information on the bed and we ended up buying one that day, so he did a good job and we had a good time.

This was my first Sleep Number purchase and I’ve had it in my home for about a year now. I was unhappy with the past mattresses I've had, so I thought I'd try something different. I got the Sleep Number mattress and the control that makes the head go up and down. I could also lower and raise the head and feet portions. I had it delivered and the team was fine. Since they put it in, my husband called the reps once. He was having a problem and they helped. I like the overall quality of the product and I have the mattress softer now than I had before. The only thing I don't like is when I put the head up, sometimes I get a kink in the back.

I bought a mattress, a base or a complete bed with Sleep Number and it was expensive once you choose the whole thing. But the sales professionals were very informative so I had a good experience. They were good people. And the quality of the product is fine, I like it and I sleep well.

Our backs were hurting and we thought we'd give Sleep Number a try since our regular mattress was not working. The salesman looked through all the other ones they had to find our number. He was great and we had a good experience. Then, the delivery guys set our purchase all up and took out the old bed. We got the king and its sides don't go up independently. We've had it for a year and a half and we're very happy with our bed.

My fiancée sleeps on a different, softer bed than I do. So, being able to switch the two individual sides is important. I got a queen-sized bed from Sleep Number. It’s a basic model but with one remote and a six-inch mattress. It's holding up well. The interaction with the sales professional has been awhile but it’s fine. They sold me a bed on their credit so, they did good. So far, I’m sleeping like a baby.

Originally, we bought a Sleep Number bed back in 2005 because I was having back problems. But the bed's chambers had sprung a leak on both sides, so we had to do a replacement. In our experience with Sleep Number recently, the sales reps were great every time I called and talked with them. I set up our new Sleep Number bed myself and it was very easy to put together. In the beginning, we moved around a lot and sometimes the plastic components broke, and Sleep Number mailed the components to us for free. I absolutely love our new Sleep Number bed and I wouldn’t sleep on anything else.

Bad Air Chamber - I posted the experience on your Facebook site and you all eat the post. Go look at it. Terrible customer support. Just outside the 2yr warranty. Customer support is slow and could not tell me when I would get my replacement parts.

I highly do NOT recommend wasting your money on a Sleep Number bed. My husband and I got one in hopes that we would sleep better because he has back problems and moves a lot, so we needed a bed that had the comfort as well as the no movement. We were scammed. These are bonafide air mattresses that do not change the comfort level at all, plus we could feel all movement as before. The bed does not do as advertised and we tried two different types as well a pillow topper... What a waste. We refuse to pay for the bed and they refuse to take responsibility that they scammed us into thinking this product was a great fit. Well it was not, we have both lost sleep because of it and no longer sleep on it, it's in storage being eaten by bugs now.

We've been very happy with our Sleep Number bed. It’s our second Sleep Number and we had the previous one for about 9 years. Everyone was good. The bed was delivered to our home and it was a very good experience. But we had a glitch. No one told the delivery team my cell number. They had our old home phone which we got rid of. We had gone over that at the store but someone didn't communicate. They just looked up the old information instead of updating the system at the store, so the delivery men did not get the information. We didn't know they were coming. And we live in a gated area, so you have to have the correct phone number. But it all worked out. The delivery guys were very nice. And the Sleep Number’s quality is excellent. It's been a very good experience.

My dad and his wife had a Sleep Number and I wanted to get a really good bed. We were getting our tax return soon and I wanted to do this for my wife. There are multiple models of the Sleep Number bed and I wanted the standard one where you can change the number for your comfort so that it's either firm or squishy. I wanted the temperature control too but that would cost an additional almost two grand, which was completely outrageous.

We sleep on a king size bed and I would always sink in the middle. That mattress would be great for a year then it would go. Even the name brand mattresses would end up failing on us even though we're really small people and not heavy. We wanted to try anything that was other than spring mattresses so we purchased a mattress with the base from Sleep Number.

I really like Sleep Number and we have owned Sleep Number products in over 17 years. We bought our second bed from them less than a year ago. It was a Comfort Select mattress and the sales professional was very nice. I like our new bed and it much improved from the first one we had. It's very comfortable and I like the way we can adjust it. My husband prefers his side a bit softer and I'm a more firmer sleeper than he is.

We’ve heard good things about Sleep Number from relatives and decided to give it a try. The reps helped us figure out which model to buy and we got what we wanted. We bought the bed frame, the mattress and the special cover for the mattress. The two guys who delivered it were great. They set it up and had the pump running. We’ve had a pleasant experience all in all. The bed has been comfortable to sleep on and neither of us is complaining. So, that’s what we were looking for.

I'm a Sleep Number customer. I have a fairly new Sleep Number mattress that I bought about a year and half ago. Recently my mattress has been leaking air. I called customer service. They told me I had to try out on my own to assess the issue. In the end it is a problem of air chamber. It has been 5 days and I still have not received the air chamber and I still don't have a good bed to sleep on at night. Why you cannot stuff parts at a local store that the customers can go and buy themselves, especially if they have to replace the parts themselves anyway?

I bought the i8 and the base that moves up and down from Sleep Number. The sales rep was fine and had a very good level of knowledge. I also had a great experience with the delivery team. The products' quality was very good and they've been favorable so I bought another one for my mother. The overall experience with Sleep Number was fine and I'm very satisfied. I would recommend them to others.

The money spent on our top of the line x12, Sleep Number bed was worth every dollar. The bed has resolved numerous of our sleeping complaints and was a great investment. Snoring, just as depicted in the Sleep Number commercial, push a button to raise your partner’s head and the snoring stops. After decades of back pain, I rarely wake up in the middle of the night from pain and usually wake up pain free in the morning. My husband had started to experience back pain in the last year or so and since we bought the x12, he has been pain free also. We both wake up feeling like we have a better quality of sleep and are happy with the purchase with one exception. We hate the divide between the flex top split in the bed. Sleep Number has sent someone out to try to address the problem but it continues to be an issue. The customer service has been outstanding but the service has been a problem, we have had service technicians out three times.

I purchased the p5, a standard bed from Sleep Number so I am able to change the firmness of my bed but it is overpriced. There are other comparable products that I would’ve gone with had I known about them at the time. But other than that the delivery service from Sleep Number was very good. They set the bed up and demonstrated on it as well.

We were having problems with our back and with the mattress we had. I heard that you can adjust the Sleep Number bed up and down and change the firmness or softness as well. I got the one with the packaged one that they had there in the store. They delivered the bed and put it together here but I don't think that the bed I got was the same bed that I got on there in the store. The difference in the softness of the mattress is entirely different and my and my wife's back still get sore with this mattress no matter where we adjust it and no matter how high we go up and down. When I bought it, they had me and my wife lie on the bed and they told her 35 for her and 45 for myself but that didn't work at all. I went down the store and they gave me a number to call. But when I got done, I was still no better off than I was before. Their bed stinks and I wouldn't tell anybody to go with them.

My wife has a lot of trouble with her back and she has sleep problems, so she doesn't go to bed until 4:00 or 5:00 in the morning. It’s been about a year when we got a Sleep Number and she likes it but we never got the software to work on it. She tried to get it to work and she never got it to. Nonetheless, Sleep Number makes her sleep better at night.

I had a hotel stay in one of the Radisson in Downtown Minneapolis and I liked the Sleep Number bed they have. So, I decided to buy two of them. The sales reps were very courteous people. I had both the mattresses shipped to my home. Overall, it was a great experience and everything's going good.

I was quite scared when ordering the Sleep Number adjustable bed. It was expensive, but I knew it would last for years and had a great warranty policy. The bed itself cost almost $7,000 as we chose one of the "top of the line" models. Yes, I know, the price sounds crazy, but we spend half of our lives sleeping. Well, needless to say I am one happy customer. I have never slept better in my entire life. Also, while watching tv my husband and I can adjust the top and bottom of the bed to a zero gravity position. It is super comfortable and it's our favorite way to watch a tv show before falling asleep. Thank you SLEEP NUMBER for creating such a wonderful bed!!!

Problem from day one. 24 hours after install the pump goes out. Slept in guest bedroom for 3 days waiting on a new pump. The new pump always loses connection to WiFi. We bought the split type mattress, sucks very bad. Not happy, so we call within a week to return it, and they tell us to "Try the solid bed" and if we don't like it is 100% refundable. Wrong, we hated it too (took almost a month to get it) and called to return it, but I didn't read the print. The base is non-refundable so we just ate $2700. And after several calls and attempts to explain this nightmare, they said "It's your base." They are within their right not to give us a refund, but I'm within mine to review this on every website I can find and warn others. Beware guys, beware.

My bed partner and I prefer different levels of firmness in our bed and we were due for a mattress replacement so we got a Sleep Number. The delivery team was excellent and we've had the mattress for about a year. We're very satisfied and I'm sleeping slightly better with the Sleep Number.

My wife has a sore back all the time so we got a Sleep Number. The sales professionals and delivery teams are always good. We purchased a top king previously and it's basically two separate twins, so we decided to get two queens. We’ve had their products since 2007 and they’re good. But the cell that fills up and inflates should be smaller. Also, there’s a memory foam that conforms to the body and I’m feeling a lot better with it. So it has to have a memory foam on top, too, because it still needs it. The large compartment would be able to adjust at a higher level.

I needed new mattresses for my boys and I got Sleep Number mattresses for them a little over a year ago. The sales reps were excellent. They were informative, very helpful and kind, and they were not pushy. The delivery people were on time and very helpful too. I guess my boys liked the mattresses — They’ve never complained.

We bought our Sleep Number about two years ago because they were supposed to be so comfortable. It was simple setting it up. I like the bed but my wife hates it. She says she feels like she's wrapped up in a cocoon and hot all night. She's got it set low and when she doesn't do that, she says she thinks she's sleeping on a rock. I just called the Sleep Number in Buford yesterday because it's gotten to where when you roll from one side to the other, it feels like you've fallen off a cliff on the one side. And they told me that was just normal, so it's okay. But I wouldn't spend $7000 on another one.

We've had Sleep Number for a long time. Our first Sleep Number bed was a queen size and that was 15 years ago. Then, we bought the king size after that. Their sales rep were fine and helpful and the delivery team got here when they're supposed to. We put it together ourselves. Overall, we're just very satisfied with them.

I was not satisfied with the bed I had so I decided to get a Sleep Number. The first Sleep Number bed I had, I had for 13 years and this one I've had it for four years now. It’s the dual plain one that doesn’t go up and down. The delivery went very smoothly and nicely. They also put it together. Prior to having a Sleep Number, I had a lot of lower back issues and they all went away when I started using the Sleep Number bed. I love the Sleep Number products that I've had and I can think of no other bed that I’d prefer.

By word-of-mouth, I decided to purchase a Sleep Number mattress and a frame, the special one they make. It is good and I’ve had it for a year and a half now. I had good interaction with their sales rep and it was a good experience, overall.

We've been looking to purchase a Sleep Number for a while and so we did about six months ago. Their sales reps were pretty straightforward. We purchased the mattress and the cooling topper. We set it up ourselves and it took under an hour. It has a decent quality. And I'm sleeping about the same as before but for my wife, it's a little bit better for her.

I ordered a King size bed and come to find out the agent somehow didn't include SleepIQ which was supposed to come with it. I have been a customer since 2000... You have now lost a customer and you bet your ** everyone I know will hear about it!!

I called today and spoke at length with Jill; our 1st time needing customer service since 2000 when we bought our classic queen bed during our 1st year of marriage with wedding present money (we slept on a borrowed bed in temporary student housing when we started out). Recently, one chamber began losing air and we couldn't figure out where we pin-pricked it for a patch job. Jill looked up the part for me without original receipt and product information. She was so patient, so helpful, and so tickled to hear of our love story with our mattress.

We had always heard about Sleep Number and we needed a new bed, so we decided to go ahead and try it. The sales people were amazing, and the delivery was great. They took our old bed away and had the bed set up in 20 minutes max. I got the one that has two sides to it and that goes up and down, and have had it for a year or so. It's a good bed and worth the money. I have less back pain, and I like it better than the previous bed.

We have one California King Sleep Number at home and I get the best sleep in that bed because its foam is bar none the best bed. I travel for work a lot so I’m in nice hotel rooms all over the country but there's nothing better than our primary bed at home. We spent a fortune on that old bed and opted to buy a second one for another location. But we were very disappointed to find that the original high-end model that we bought 5 years ago is no longer made. So we had to buy another model and when we leave town to go to this other place, we have the new bed set up and it’s not the same. It's only 70% as good as our old one.

We were looking for a bed and purchased one from Sleep Number. Their sales representatives were fine. I've had the bed for about a year and the quality is the same as it was. It is good and does everything they said it was going to do. It helps in my sleeping because one side is hard and one side's soft. And I'm on the hard side. I set mine at 100 and my partner sets hers at 30. Overall, I’ve had a good experience with Sleep Number.

I went to Sleep Number when I went looking for a bed and their sales professionals were great. I got the mattress, base, frame and a pillow. Also, the delivery team was very good. It's a precious bed. I don't wake up all achy in grief and it's been very good for our back. I was very pleased overall.

I had a mattress inflator that was not working. I called customer service and found a representative who was very knowledgeable concerning the problem. She had me conduct a simple test, then informed me it was defective. She quickly set up the purchase of a replacement (now upgraded to a wireless unit), explained the discount policy, and had the order set up quickly. She was not only knowledgeable but also was professional and courteous. I am quite satisfied with the experience.

We wanted a bed with the different numbers like Sleep Number and we bought the lowest one. We like our Sleep Number bed and we will have had it for two years already next month. Everybody in the sales team was great and my husband said the delivery was fine as well. The whole process was very simple and our experience with Sleep Number was really nice and super easy.

I have had the Sleep Number for a couple of years now. We got the split mattresses and both could be lifted on the head and on the foot part. I also have the mattress pads, pillow cases and bedding. Their sales reps were knowledgeable and helpful. The delivery was also good. They have good quality products and I don't have any issues with them, so I like it. It's a lot better than a regular mattress. I have less back pain and I sleep better. I recommend them.

My girlfriend has different mattress requirements, so we chose Sleep Number. My interaction with the sales team was good and they had the little electronic thing that showed my pressure points when I sat on it. Sleep Number shipped the bed to us in a bunch of different boxes and we just threw it together. Overall, it has been a good experience. They weren’t pushy and the quality of the product is good.