Sleep Number Reviews

We love our Sleep Number King Size Bed!!! Sleeping has never felt so good until now. We couldn't get out of our old bed fast enough and into our new Sleep Number. Now we have "static cling" trying to get out of our Sleep Number in the morning. If you can make it happen in your life, BUY one of these fantastic beds! You won't be sorry.

I ordered an $8+k bed 2 weeks ago. I expected the bed to look like it did on the showroom floor. It doesn't. It looks terrible without the silhouette - something I did not know was optional. I was not informed about this option when I was purchasing the bed - and I would have purchased. Now the company is telling me, "Sorry, that would have been $800 at the time of purchase, now it's $1200 plus delivery and setup (~200)." Customer service was terrible and I am still waiting on an answer from the store. NOT GOOD.

360 Bed: I ordered my second Sleep Number bed and was surprised the bed did not come with a remote. I ordered one which we soon learned was not enough. The remotes are quirky and difficult to sync. Tech Support could not figure it out and told me in a few days, my account would be reset and I would have to reconfigure everything. I found a complex workaround to make it work. I soon learned another remote was needed and ordered one which was lost in the mail. Sleep Number offer no expedited resolution. The remote does not always recognize all bed components. The bed itself is comfortable.

I was having real problems with shoulder pain and I was looking for some way to get a mattress that wouldn’t aggravate the pressure on the nerves. With Sleep Number, you could adjust it more or less depending on how sore things are. I bought pillows the first time which I turned out not to like so they have been decorations for the last fifteen years. I bought a mattress pad this last time as well as the first time. I went into the store and everybody that I’ve worked with has been really nice, very helpful, and very friendly.

The two guys did a great job. But when you have to haul a base up a flight of stairs there should be three people. They set everything up quickly, programmed and did a clean up. First night I feel like I slept better but we will see.

We had a Sleep Number bed for 11 years and recently we bought a mattress. The sales reps from Sleep Number were good. They let us look at the different beds and they went over different things with us. Then the delivery team came in, set up the new mattress and took everything away. It took them no time at all. The bed is comfortable and the people from Sleep Number are easy to work with.

We have had a Sleep Number bed for 18 years now. We have had a little of experience on the new bed and it is not as comfy because we bought a downgraded model. So we went and purchased, like those foam toppers, and put it on the bed. The older model at home is better because it was a higher-end model. The interaction with the rep went well. We have worked with Carla and we like her. We had them deliver the bed and set it up. The interaction went very well. We enjoy the bed and we really like it a lot. I like having the ability to adjust my side of the bed. It was also priced appropriately. I would surely recommend Sleep Number to others.

It has been the worst experience and I would NEVER recommend Sleep number (I8). It started out with delivery. They took three different days to get it delivered. I was waking up with pain every morning and I called the comfort team to get help. That was just as big a joke. They sent me these things to try but that didn’t work. The things they sent would have made my side of the bed 3 inches higher than my husband’s side. I called to return it and they told me it was 200.00 to take the bed. Some FREE TRAIL. They told me I could box it up myself and I did then told me it was still 150.00 and I can’t take it to a store. I can’t believe this company is so DECEITFUL. Buyer beware it is not worth it.

Craig from Sleep Number headquarters will be the first to get our five stars. He was amazing at being able to address our needs and help us find the right Sleep Number bed. The true gentleman that delivered our bed were absolutely amazing totally professional and funny as well.

We’ve had a Sleep Number for ten years before we bought the iLE last September. We got the adjustable base too and the new bed took a little bit to get used to since it is soft. The sales reps did a great job and the delivery team was very good. All the way through, from the sales to the bed set up to sleeping on it has been a good experience and I can't complain. I would tell my friends to buy one if I was them.

We love our Sleep Number. We’ve had Sleep Number products for about ten years now and we recently got a new one for our second home, a new condo. We got the whole thing, base and mattress, and we like the fact that they’re adjustable; that different sides can be different, hard and softness, etc. And we get a good night sleep on them. We had it delivered and though we weren’t there, a friend of ours was and they put it together. We actually got there the same day but it was already put together and one side did not work. We stayed there for two days and my wife basically slept in the whole. Afterwards, we called the company and they sent a new part down. Our friend went in and installed it for us and sent the old part back. And he says it looks fine. The reps have very good knowledge of their products and though Sleep Number is a little pricey for some people, they got to try it. I recommend it.

Salesperson answered all of our questions and took time explaining the product. Made us feel confident we were buying a bed that was perfect for our needs. We are enjoying our new Sleep Number bed and are very pleased. We also purchased bedding from the Sleep Number store.

I have purchased 5 Sleep Number beds, two top of the line split king adjustable. The first is great but the second has a problem that I can’t seem to get any help with. The sales associate said it’s because of the way it was installed. They were after hours, rushed and late when it was installed. Just this morning my wife tried to slide next to me and said “I’ve fallen in the hole”. The top separates which creates a valley in between the two sides. It’s not comfortable for two people to share this bed! I have spent close to thirty thousand dollars with Sleep Number and couldn’t be more disappointed!! I am tempted to put signage on my company box truck about how expensive of a mistake it is to buy a Sleep Number bed and park it at the Costco across the street from your store.

My sales associate was Kate **, and from the time I walked into the store she was very attentive to me and my husband‘s needs. She walked us through the store, gave us a tour, and asked about her sleeping problems. She then took us over to the bed and got a digital image of a pressure point and sleep numbers to alleviate those pressure points to facilitate A more sound sleep pattern for us. I was sold, and would’ve bought the whole store if possible. Kate ** was very knowledgeable about her job, and she had her overall bubbling personality that just made me want to spend my money. She is very dangerous to a person’s wallet, but very effective for the company.

I already had a Sleep Number bed and I was upgrading. I was returning customer. The sales reps were professional and I had a very positive experience with them. The delivery team itself was fine but Sleep Number screwed up the delivery process. At the store, they allowed me to arrange and pick out a day but when the delivery people called, it was completely different which didn’t work with my schedule. The delivery process was a little shaky and Sleep Number needs to iron that out because that's a huge issue. People's time is valuable. If the delivery company is going to need to control the schedule, then the feedback to the salespeople at the store needs to be that the delivery people will call. Sleep Number passed the buck a lot too. But the sales rep could not have offered me a range if he didn’t see that in the system so they can’t blame him.

Purchase experience was great except for one minor flaw. I was surprised that after I had agreed to make the purchase of a $3500 bed that it did not include a remote which would cost me $39. Although there was an app for my phone that would operate the bed, it was disappointing that I would have to pay extra for a remote.

We bought a queen-sized mattress from Sleep Number and we've had it since September. The delivery guys showed up when they said they were. There was a three-week wait so it was a little bit longer than what I would have liked but they got here, set it up and they were professional. However, I don't love the bed like I thought I would, considering the price. I’m really hot in it. When I take the comforter off, my top freezes. Also, we had bought a king four and a half years ago, and the remote on it busted by two years ago. When the queen mattress got delivered, the delivery guy said that they would replace the remote. I called them and they wanted to charge me $45 for it. The problem is the battery door and it still functions, but when you pay $5,000 for a product, it should hold up longer than that. They couldn't do anything for me.

I needed a new foam part for underneath the zip off topper. It was an easy and pleasant experience. The representative was so helpful and knew exactly what I needed. It only took a few minutes and I did not have to wait and wait to talk to a person.

We have had nothing but problems. It took 7 weeks to get the bed. We have had to replace the remote twice and this one still isn't working. The cover tore less than 6 months into owning the bed. We can't adjust the bed out of zero gravity position and I can't sleep on the bed. We have only had the bed for 3 years. In short it's great when it works but that isn't very often. The customer service is rude too.

It took me a little time to finally find my Sleep Number. Now that I have found it the bed is really helping me get a better night sleep. It has been years since I have slept the whole night but with my new Sleep Number bed I have had some good night sleep. Thanks.

We bought our first Sleep Number in 2005 and we had it for 15 years. Recently, we bought a king double mattress. We were greeted by their salesperson when we came in. She was patient and didn’t try to push us to buy something. Instead, she offered all the products for our consideration. After we made our decision, she didn’t try to upsell so it was a good experience. Sleep Number is a very good product. It is expensive but considering all the things, the price and quality are comparable. It doesn't have all the heat and vibration, but it’s got individual controls. My wife loves it, and we’re happy with it.

We had a Sleep Number bed for 12 years and it got damaged when we moved, so we had to replace it. We get a model higher than what we had. It has the same qualities as the old one, the only thing is I get a report on how I slept and it's pretty neat. Though delivery did not give me the rails I needed for headwork, they came in and took care of it. My wife has both of her hips replaced and has a bad back, and our Sleep Number bed is the best bed that she could sleep on and get a decent rest on. We can also adjust it to whatever we want. Sleep number is wonderful and we have already recommended it.

I was promised delivery of my new bed on a certain day, I went ahead and got rid of the old one to make room. As luck would have it, UPS lost one of the packages and only 1/2 my bed was delivered. Left in the lurch without a bed, SN customer service told me the UPS mistake was MY problem, and they needed to give them 5 business days to find the package before they would ship me a new one. Add in the weekend, plus shipping time, I am now looking at 2 weeks with no bed because they don't want to send me new parts. It's my fault that UPS lost my package... I will be returning my bed and buying from another company who cares to keep my business!

We had Sleep Number in the past and it wore out so we bought a new mattress. The new one has been in our home for three months. The old one was 12 years ago so this is a much better and more advanced product than that. It has new technology and the pillow top that the old one didn’t have. Although the SleepIQ technology is not working correctly on my wife’s side while it’s fine on my side. It doesn’t affect our sleep but it just doesn’t get an accurate reading the next day, which is disappointing. We’ve had an excellent experience and would highly recommend Sleep Number.

I recently called Sleep Number to get a replacement bed topper for my bed purchased in 2006. A replacement part for my bed was going to be around $300. I asked the customer service rep if a bed topper for the current beds would be less expensive. She did some research and told me that they had a comparable topper that came in two pieces that would be much less expensive, and I was sold. It took over a month for it to be shipped to me. No one told me this upfront. When I would call they told me it was being made at the factory??? So I guess they didn't have them in stock? I found that to be odd.

I have been thinking about a Sleep Number bed ever since I broke my shoulder. I went into your Sleep Number store and was very satisfied with the help I got in helping me to decide to get one. The beds I tried were very comfortable with different options and I found the one that suited me best.

I purchased a bed on Black Friday. The salesman ended up convincing us to buy the floor model of a P6. He quoted us a price and promised it would come with sleep IQ. It came time to pay. It was more than what was quoted. No big deal, I was upset but understood. Well here we are two months later and I still don't have my sleep IQ. I have escalated to the salesman's manager and then a district manager, all of them which have said I should have my sleep IQ. Guess what, I still don't have sleep IQ. Now they want 150 dollars to "upgrade" to sleep IQ. It is a shame that they won't stand behind their promises. The bed is fantastic, but it is customer service that is the weak link of this company. If they promise something, they should follow through. Instead I have multiple broken promises.

I was surprised when after 17 years Select Comfort/Sleep Number still had records on the bed we purchased in 2000. We needed a couple of perimeter foam pieces replaced. When they arrived they fit perfectly. We even saved money due to the warranty being still in force. My wife has not had back pain issues since the first night she slept on the bed. The great thing about the air mattress is that it never feels different year to year like an inner spring mattress. With a spring mattress your first night's sleep is the best you will ever have as it goes downhill a tiny bit every night thereafter. We will never own another bed so long as we live.

We had an 18-year-old bed and it was getting very old so we needed a new one. Our daughter went to Sleep Number and they had a big sale so we went with them. We gave our grandson our old mattress then we got the split bed with the feet and the head that go up and down from Sleep Number. Our old mattress fit the waterbed frame and we wanted to get rid of that old bedroom frame. Compared to that, the Sleep Number is a free-standing one and I like it because it's closest to the wall even though it moved. Also, our old bed was flat so the new one is an improvement.

We went to the Sleep Number Store at Woodbridge-Potomac Town Place in Woodbridge, VA. As soon as we walked in with our two sons (9 and 4), Sammy greeted us promptly with a smile and hello. He asked us what brought us in that day and we told him that we were interested in a Sleep Number bed, even though we're actually happy with the mattress we have at home. The reason we're interested in getting a Sleep Number bed is because we like the idea that for the next several years, as our bodies get older and change, we can customize our bed to adjust and change with us. We told him that we have an iComfort Revolution memory foam mattress that we purchased back in 2012 when they first came out. We liked that it had a cooling feature to the memory foam, and that we really like the feel of it.

I have Sleep Apnea, so it’s nice to have a bed that’s friendly to Sleep Apnea. We had a previous Sleep Number bed and then we bought a bigger house and so instead of getting rid of the other one we put it in the spare bedroom and bought us a new one. We've had Sleep Number for seven years now. The new purchase was a home delivery. They showed up on time, put the bed together and then left. We got the newer model with the split headboard which my wife wanted to get. She likes a bit of different elevation than I do. The bed is comfy and we like it better than the old one. Also, the little light that comes on when we get out of the bed at night to go to the bathroom is neat. The other mattress we had was hard to keep on to the platform due to the mechanism used to hold it down with. This new one uses magnets so it’s going to hold up better than the first one. They're too expensive in general but they're pretty good.

Researching a new bed was tedious and time consuming. We settled on a Sleep Number. The store was clean, the equipment on display was organized and well functioning. The sales person was not pushy, but listened to our needs and demonstrated the bed that would help us the most. Financing was quick and with a 24 month interest free, we could afford this bed. Very happy with this company so far.

We are long-time users of Sleep Number. We had one 20 years ago and recently, we purchased a new one plus a set of sheets and a mattress cover. Our old one was a king size while the new one is a queen. The king size four poster we had took up a lot of room so the new bed feels smaller. I'm also still learning the things that are automatic on it. But it is very good and we recommend it to everybody that we ever talk to about beds. I like it so much and I'm sleeping much more than I should be.

I have five of Sleep Number's beds and I love it. I even have the two twin beds in my grandkids' room and they don’t want to get out of the bed. They say that they want to go to their mommy, then head straight to their room and get in the bed. A friend bought one, then a couple of years later bought one for their guest bedroom. We stopped and saw Sherron over at the Mall of Louisiana. He is such a good salesperson and he doesn’t push. He just tells the good. We pretty much bought it because of Sherron.

I received a phone call from somebody at Sleep Number. They had read my review and agreed that my situation was not handled properly by the Customer Service Representative or her Supervisor. They agreed to replace my foam toppers under warranty at no charge. It is unfortunate that it had to escalate to the level that it did. It left me no other option but to take my complaint to social media. But in their defense, they did ultimately make it right.

Disappointed in the service of my split top king size Sleep Number bed. First of all the top of the bed where the split is has increased five times in width. The company makes you diagnose your own problems, if you want a customer service visit that will cost you $ 179.00. I had to diagnose the fact that I have a bad pump. This will cost me over two hundred dollars and I have to install the part. Read the small print on your contract because the 25 year warranty is severely reduced after two years. I had to pay more than 25% of the New part uninstalled. I am not a happy customer!

The whole process from visiting the store, talking with the sale staff, placing an order to the delivery and setup were excellent! Nice to deal with a company that takes pride in their service. I would definitely recommend a Sleep Number experience to anyone.

My wife and I are repeat Sleep Number customers. We went to their store to buy a replacement mattress and their reps were able to guide us a little bit more into a mattress that would fit our lifestyle. We bought the P5 mattress then we had it delivered and set it up ourselves. The process was very forthcoming and we ended up getting the product that we wanted. The quality of the bed is excellent and we can adjust it to make it a little bit firmer or softer which can't be done on a regular mattress. I'm very happy with the product.

From the first day I walked into the store and was met by the friendly and knowledgeable Laurie, to me laying on all the beds to finally choose my wonderful choice, to the amazing delivery and set-up team of Ben and Dan, to my incredible best night sleeps ever I feel like a WINNER!! I should have bought this bed years ago, but better late than never.

I liked my bed, till, the pump died out of the blue in the 3rd year last week. Now I'm looking at spending $100.00 dollars on a replacement pump for a bed that cost me THOUSANDS just 3 years ago. I'm NOT HAPPY and WILL NOT encourage ANYONE to buy this bed. DON'T buy a bed that plugs in. It's just like a car and will keep costing you money to use it. Nice bed but NOT worth the sum of its parts. VERY UNHAPPY CUSTOMER!

My experience with your associates and installers has been a complete joke. From the salesperson completely screwing up my order (how do you not order legs for the bed) to the bed not fitting in our home despite our explanation to the salesperson that we had had similar issues in the past (but your beds are different per the sales person) to the now completely screwed up payment plan.

I was super excited to get my bed! I've heard some good things about Sleep Number. Unfortunately, my experience has not been a good one. My delivery day I was given a 4 hour window for delivery. When the window came and went, I called to get an update. I was told they would arrive in 30 minutes. I waited an hour, called again, was told the same thing. Called again. By this point I'm annoyed because I had to get to work and I was home all morning waiting for delivery.

We had a Sleep Number for about 20 years but it got a little leak on my side so we decided to upgrade. The sales rep was very nice and she wasn't pushy. We told her what we wanted, looked around and asked about different prices. The delivery team came right in and did their job like they knew what they were doing. We love the quality of the bed. We got a king size and it goes up and down. I like the idea that if I want to sit up, I can put it up and let the air out when my back was hurting or I'll pump it up.

We already had a Sleep Number bed before this new one. This time, we purchased the i9, the biggest kind of bed they had with dual reclining. We have the adjustable bases with the massage and the IQ technology. We met the rep at the fair. He was very professional and really nice. He wasn’t trying to oversell us the bed and we decided that it was a deal we couldn’t pass up. The delivery team was professional and friendly. They explained everything to me as they put the bed together. They brought it in and took the time to explain the remote and all the new features.

We were not told that you only received 1 remote for both sides of the bed. I was very upset to find this out. My husband is disabled and we need 2 remotes. Trying to keep finding them in the bed at night is getting old. I think we should be sent another remote. Thank you.

Was told they could not make a my delivery due to weather. The thing is, it won't be snowing on the day that was scheduled. Don't understand why my time was cancelled because of weather. Now I have to wait another 10 days for what I paid thousands of dollars for, and I have already had to wait 10 days. So almost a month will go by before I can get some relief. Really do not think this is a good business.

My husband and I purchased a mattress yesterday from the Montclair California store and we are very excited about it. Our sales associate Tina went above and beyond to educate us and help us choose the best mattress possible. The store manager on the other hand made my husband and I feel very uncomfortable. Hermalinda I think her name was had given the sales associate Tina permission to use a $100 off coupon, which didn't end up working out and couldn't be applied (which is fine) but the way the store manager treated Tina and handled the situation was inappropriate and unprofessional. She told Tina she could get fired for something like this, right in front of us, when we heard her give permission to try the coupon.

Own a Sleep Number Bed... Love it! Upgrading to a Split King from a Queen size bed. Can't wait to try out the new technology! Adjustable firmness: Relieves Lumber and hip pain. The life span of the mattress is much longer than that of a regular mattress!

I purchased my i10 bed, sheets blanket and bedcover in September of 2017 and due to the split bed design I had to buy sheets from the Sleep Number bedding when I purchased the bed. I also was told by the salesperson that the sheet set I purchased was the best set they had available. As I purchased the split bed I had no choice but to purchased Sleep Number sheets. Well let’s just say for spending 200.00 per set times 2 sheets set one would think they be of decent quality. Well I must say they are not of high nor mediocre quality in any way shape or form, these are not worth 200.00 per set at all!

Me and my wife decided it was time to upgrade to a new bed, so we both decided to check out the Sleep Number store during Black Friday. We were greeted by a very nice charismatic salesman named Taylor ** at the store in Victoria Gardens located in California. They had this special during Black Friday for a limited time bed and both my wife and I were very happy that we were going to get a deal on the our purchase.

We are thrilled to have decided to get another Sleep Number bed. After 20 years the Customer Service people were able to locate our original order info and we benefit by their replacing the pump and remote for a nominal fee. Instead of tossing it, we will use it in the guest room! Everyone wins!

We bought this Split King I10 Bed 4/29/17. This bed cost around $10k. We have never been happy with this bed and contacted company about 4 months after we bought it to complain. The bed separated so much down the middle my leg would get caught and we would have to keep shoving them together. We wanted to exchange for the bed not slit all the way down. Of course they won't do anything. This is a terrible bed and I don't recommend the bed or company to anyone. We plan to contact BBB and lawyer. We would gladly exchange for the cheaper to get rid of this bed. I have noticed this company doesn't advertise these split beds, they may have quit making them. I paid a lot of money for comfort, but got crap!!

First of all, when we received our bed, the frame did not get delivered with it. This was after waiting extra days for delivery. So we were forced to sleep on the mattress on the floor. Fast forward, and I hate everything about this bed. It is not comfortable. I’ve tried every Sleep Number and not a single one is good for me. I now sleep in another room from my husband because I cannot sleep on that mattress. I literally do not sleep and I wake up stiff and in pain. My marriage is strained because we cannot sleep on the same mattress. We just visited our local Sleep Number store to upgrade to one I might like better and as soon as I explained how much I hate my bed, the sales associates quit assisting us. They moved on to other people in the store, even though we said we were looking at upgrading.

I have had mine for a long time now and I do not prefer to sleep on anything else... I am due for a new one!!! Mine is just old... over 15 years my hubby and me have slept on ours... I get such a good relaxing night sleep... No back ache, neck ache or any joint pains when I wake up!!! I love mine... but like I said mine is old and in need to get a new one...

Must admit the bed is probably at least 12 years old. The first 5 years it was a pretty good bed. But given the amount of money that we paid for it we could of almost bought a camper. Well anyway the last about 5 years, the wife's side of the bed does not hold air. I just got out of the hospital and was falling asleep in the chair I am typing in. I went to bed and tossed and turned for almost 6 hours. This is how uncomfortable this bed is, I really wish you would come and get it. I am about to lose my sanity. So people when you buy something with bells and whistles that is just more to go wrong with it.

Per your response to my complaint it's my fault that I believed your Sleep Number rep. Per your response you said "that it was important for all of our customers to know the adjustable base is a final sale". That is very sad because we spent over 2 hours with your rep and he never said a word about the base being non-refundable. Then you have all of our contact info email, phone, why don't you contact us or are you too busy covering for your dishonest sleep number reps.

Wow wish I had known about this years ago. We are coming back to buy! My docs encourage better sleep habits. I think this will solve a lot of issues. Not fix them but knowledge is power. The more info I get from my app the better. And nightly info. Like that.

We appreciated the information provided by our salesperson without being pushy or overbearing. He gave us the information we needed and allowed us to make our own decision. Also presented us with options for payment that were financially appropriate for our budget. He indicated how we could utilize various saving opportunities. Enjoyable experience.

I have a Sleep Number bed and needed a replacement pump. I spoke with 2 different people relative to ordering one two and three days ago. There seemed to be a issue with the programming and neither one could submit an order and they were to call me back when the issue was resolved. Needless to say I never received a call. Yesterday I ordered a pump via Amazon and it was delivered today. Now that is service, which is not what I got from your company!!! Love the bed but your customer service is awful.

The screen on my remote and on the replacement I bought have gone blank. It's not a "Sleep Number" if you can't see the number. Ordering replacement parts is ridiculously difficult and expensive. Hint... try making it easy. Don't Buy!!

This rating reflects the lack of customer service at the corporate level not the store level. The store personnel are awesome. We purchased a Comfort Fit curved pillow and after a few weeks I wasn't getting used to mine. I had a stiff neck after I started using it. I kept using it thinking I just needed to get used to it. I didn't get used to it and my neck was still stiff. I returned to the use of my original pillow and no longer have a stiff neck. The bed was delivered 11.28.17. I emailed customer service 12.24 with my issue. I didn't expect a response within their noted 72 hours as it was Christmas Eve. I was happy to wait for their response. I re-submitted by email 12.29 and again didn't expect a response in 72 hours since it was going into a holiday weekend.

All 10's from me. From the salesman, Chris, to the two gentlemen who installed my bed I can't say anything but positive comments. Great customer service with very informed employees who believe in their product. I will recommend Sleep Number to everyone I meet.

I was looking for a certain degree of features in a bed and Sleep Number had a lot of special features. I liked that it was adjustable and it could be comfortable in different situations for two different people. We got the i10 360, the one that goes up and down. There's also a light underneath it and it lights up when we get up at night and that the feet warm up. We also got beddings for the bottom since it needs a special sheet that's not made by anyone else.

When I first looked at Sleep Number, I didn't have great customer service so I didn't buy one. But then I moved to Arkansas, found a friendly person in the store. I finally got a good impression on them. I’ve owned Sleep Number Products for almost 10 years now and the most recent purchase is our fourth one. I picked up a P5 mattress and standard base for my wife from their Newport News store in Virginia.

We had the old Sleep Number for 15 years and we’ve had the new one for two months now. We purchased the one that elevates and some pillows. Their sales rep was good and the delivery went fine. They assembled and reassembled the bed. The only problem I have is it’s not up against my headboard as close as I would like it but I would still encourage Sleep Number to others.

Just received our i8. Love it so far, only one night into it. Delivery was on time and great, still trying to get over the price of sheets for the flex top! What can you do? Hopefully they will come down in the future! Other than that I will post an update after some sleep time on my i8!!!

It was time for a new mattress and we had looked around. There were mattress companies in other places and we decided to try them since my wife had experienced a degree of discomfort from her backache. We also tried Sleep Number because her sister has one. In fact, she has had one for 10 years. So we switched over to them, got the i10 split top, remote-controlled King Size mattress which includes the base.

I am a little upset right now. We were scheduled for our Sleep Number bed yesterday... they had our delivery time 5-9. We first called that morning to get a time of delivery. No show yet so at 8 pm we called again. Then back and forth until 9:45 pm. GPS could not find their truck. They were last notice in Dothan, AL and we were suppose to be next and we were only 30 min from Dothan. They never showed up. We have already took down our old bed and taken it out. We were not gonna set it all back up again. So we ended up making other arrangements in our house to sleep. We got up this morning and have not heard from anyone. My husband called at noon and said that someone will call and probably have to schedule for another day for delivery. REALLY. I bet others are getting theirs delivery today. THIS IS NOT GOOD. I cannot rated this right now because I am not a happy person right now.

We had a Sleep Number that we purchased ten years ago and it was for a larger bedroom. We bought a new one in September and it was a queen size bed. The bedroom that we were going to put the one that we bought was a bit smaller so we were looking to replace the existing bed in there so we could get a little bit more room. The other bed was a little too high as well. The Sleep Number was very responsive to the adjustments for the air pressures for the mattress and it’s very comfortable. Their sales team was helpful and weren't pushy. They went over the differences and what we were aiming for. The delivery came almost right on top of the date they said it would be coming. We unloaded it and it was easy putting it together the second time. It’s of very good quality and I’ve enjoyed them.

We ordered a i10 Sleep Number bed at the end of 11/2017. With sheets, etc, the total was over $11k. Today was FINALLY our delivery date! When the guys came with the bed, they took our bed out to the curb and it was a while before they came back to the house- clearly there was a problem. After 20 minutes, the guy told us the base was defective (there were wires missing). Long story short- we have no new bed, no old bed (it was out in the Snow and wet and no good to us) and no answer as to when we'll get a replacement bed! No one from Sleep Number called us back- I had to call and get the runaround from several unhelpful and uncaring people. Still don't know when we'll get a bed. They'll take your money but when you need help, they just don't care!! They are HORRIBLE! Had I known this to be the case, I would have NEVER purchased this bed. BEWARE.

The delivery was fast and professional. The servicemen put everything together in no time. I was really pleased with the service and the Sleep Number bed. They made it so easy for me to enjoy the bed I had purchased before Christmas. Thank you to Sleep Number company for everything.

I had Sleep Number for 10 years and it had two sides. When my wife passed away, I wanted the whole bed, not the divider 'cause I didn't need it. That's why I invested in the whole one. I also got a pillow and a thing for my knees 'cause I sleep on my sides although I don't use it. However, the salesman was kind of stupid. I bought the bed because he said that I could keep track of my sleep, and I can't do it with one device. I need to have two Sleep Number devices, but mine's only got one. I wish I had that because I would've paid extra. But the home delivery was good. I've already recommended Sleep Number to one of my neighbors and they bought it.

I called customer service because I was trying to get recommendations on how to make my bed comfortable. My wife has her setting at 100 and my setting range for 60 to 75. Immediately they said I had to buy more padding to fix the problem... It was not a defect, but a comfort issue. By the way, all sales are final. They did not ask me to do anything as far as trying different settings on the firmness...or try a different configuration of comfort padding. I spent approximately $70 dollars on a one inch padding they sent to me. It looked a little small, so I called customer service to report the problem. “I am sorry sir. All sales are final and we sent you the wrong product. The two inch padding is $160.00 plus shipping.” I told them that they sent me the wrong product and the Service Rep said all sales are final.

Our bed was getting crappy, so we got the Sleep Number king size mattress with the adjustable base. Their representatives were very knowledgeable about the product. They were also very professional and they walked us through understanding the benefits of the Sleep Number very well. This bed is of great quality and the overall customer service experience was very positive.

Our split king was delivered 2 weeks ago. We are very disappointed with the huge division between the two parts. This is not how the bed was in the store, and we were assured that there would be no distinguishable split between the two halves. Super bummed. Tried chat, and they said they would be right back, then disconnected from us. Going to try to call tomorrow. Will update review if they have a fix for this, but so far we're super bummed with the base. Mattress is comfortable, when you don't roll into the crack between the mattresses. Definitely has an 'air mattress' type feel, but really is comfortable.

I'd always wanted to try a Sleep Number so we went to the store and picked one out. We bought the FlexTop as well as coats, pillows and sheets. The sales reps were very nice and they taught us about each product. The delivery team was timely. They came out, put it all together and showed me how to use it. We’ve been back and forth between our two different houses and I love it when I sleep on my Sleep Number. However, the mattress has two different sides and it’s weird that we don't get two remotes. We also bought a few sets of the sheets and they're always loose with the FlexTop no matter what I do. I move around and the sheets are not tight for some reason.

We had our old mattress for about 15 years and we needed to upgrade and we've been looking at some different mattresses over the last year. At first, the cost was an issue. But when we went to the local Sleep Number store in San Antonio, the manager, Joanna, was unbelievable. She is number one with customer service. She knows her business and she's a really good rep. We had a couple of issues with our bed and she took care of them right off the bat. Now we have the split king with the head because I snore sometimes. Also, when I get bad colds, it's easier for me to sleep on an incline.

I called several times for issues and filled out all the reviews they sent me, indicating problems and being unhappy from the beginning. My two biggest issues are that no one told me the adjustable base was non-returnable and they are charging outrageous fees to return the bed. The base is simply too tall. It seems there were options to fix lower it, but no one suggested or offered these. I had to contact Leggett & Platt, the maker for the base, to find a solution. The installer could have fixed this by not putting 1 1/2" caps on the legs, but they never asked my opinion, nor offered solutions when I said it was too tall.

On the 19th of December my wife and I purchased a spilt king i10 360 Smart bed with the 360 FlexFit 2 base. We were told that Sleep Number gave 100 night to try out the bed and if for any reason we didn't like the bed Sleep Number would take it back. Only cost to us would be the 179.99 Home delivery fee. Guess what? Lie! Lie! Lie! Only that mattress is returnable. The base is ours 3099.00. The sale's rep had many chances to tell us the base was non returnable and didn't. Also find out that we couldn't utilize the full benefit of our new bed without Wi-Fi. We told the sale's rep we didn't have Wi-Fi and he informed us that would not be a problem. Guess what? Lie! Lie! Lie! After a week of trying to sync our laptop, phone etc. to our new bed I call Sleep Number support and found out it won't work without Wi-Fi. Wi-Fi is not easily available in our area. Need a 65 ft tower.

I had bought seven or eight Sleep Numbers before and I recently bought a new one which was a 360 with a free platform. The salesperson had done a great job so I tried to go back to the same one. I had the recent one delivered at home and it was great. Although I’m not 100% used to it yet and there is some unevenness to it, it is a good product. However, I don’t like calling customer service because they've never helped me very well. They don’t solve my problems and they want to charge me a big fee for something.

We bought a Sleep Number bed last year and we liked it, so we upgraded to a bigger size. We also got the bedding, sheets and the mattress pad. The sales rep we dealt with was very good. We set the bed up ourselves and the quality is as good as the last one. Also, it's easy to take care of. We had a great experience and we recommend Sleep Number.

We bought a Sleep Number bed at the store in Kennewick WA. We were told that the bed was returnable after 30 days and the mattress after 100 days. Well they did not point out that in the fine print the adjustable base is not returnable. Yes we should have seen it but we went by what we were told. After 27 days the bed is a huge disappointment so I call to have it returned. Not only are we stuck with a adjustable base but also we have to pay another 179.99 fee to have it picked up. Buyer beware!!

First off when you go to purchase your bed you lay on this bed where they give you your “sleep setting”. Biggest crock! Everyone is told the same number! Now my husband and I have had our bed a little over a year and from a couple months in we have called nonstop! They sent a ton of things to “help” yet NOTHING works! We both are seeking medical treatment for our backs and we asked for was to sleep a night comfortably and without pain. It appears no one working there know what they are talking about. We have been told a million different things and promised it would work and yet nothing! I honestly can tell everyone DO NOT purchase a bed from here!!! You pay a lot for body aches!

I have 16-month twin babies and they do not want their own bed, so I needed a bigger one. I got a queen size Sleep Number before and now got a king size. It's a nice bed. The sales person was a good guy. He helped me out and tried to tell us which mattress was a good mattress. He sold to us the mattress, bed covers, and whichever was going on sale, and that helped out really good. The delivery was good too. However, they were not giving anything like a discount if you buy something like $3,500. They charged me for the bed sheets too, and we bought a very high-quality bed when it was on sale that time.

Purchased bed March 2013, just shy of 4 years ago. The first two years the bed was fine. After that things went downhill. We figured maybe we needed new foam toppers and cover. Both were purchased which was an absolute mess. We were sent the wrong products more than once. There were numerous exchanges and multiple admitted mistakes on sleep numbers end. We finally got the correct pieces. The bed is still horrible. We wake up with back pain every day.

My husband had heart failure. We had a water bed which wasn't easy to get out of. Sleep Number had a good warranty which was why I bought it and I have it for eight years now. We purchased the whole set up the first time and it was very good. And then I bought another one online for my daughter a few months ago but without the base. When it was delivered, the delivery team put it in the garage for me and when I was ready to put it up, my brother and I got it. I love their product’s quality. And overall, they're a good and decent company to deal with.

The shopping experience was very pleasant. The sales person was wonderful. She (Marty) was knowledgeable and very helpful. We don't have the bed yet, but I am confident we'll be satisfied. I struggled to stay awake on the bed in the store because it was so comfortable.

I'm very happy with my Sleep Number. I've had this brand for years and this is my third bed. I went to their store, looked at different models and found the one that I liked. I also got pillows and mattress covers. Their staff on the phone and in the store were very positive, supportive and helpful. The boxes arrived at my place and then I assembled it. All I needed was the mattress, so they were easy to lay down and put the little pieces together. The products speak for itself. They're good and durable which provide me the comfort that I need.

We love our Sleep Number bed so much, I use to dread coming home and getting ready for bed because our bed was awful tossing and turning. Now I come home and I have to resist from taking a nap just so I can go to bed early, just to be able to lay on my side and fall right to sleep. My cat Batman loves our bed also, he comes in from playing get him a little bite of food and drink and right to bed he goes, he loves his Daddy's Sleep Number over mine which is great. I have more leg room. Thank you Sleep Number.

The second mattress I got from Sleep Number was the one with the pillow top and elevates and goes down. It also reports on my every move. We had a good experience with their sales professional and when the mattress was delivered to my home, my wife was there and she said it went fine. All in all, Sleep Number has excellent quality and the remarkable part is that I don’t have any more back pain.

We were looking for a new bed, so we bought one from Sleep Number, and the sales lady was really knowledgeable. She also wasn't pushy, she listened to our concerns, took the time with us, and showed us the different options. We bought the bed, the bed frame, a headboard, sideboards and footboards. We got those set up in the house and the delivery was great. The bed is amazing, and both my husband and I love it. We also purchased new sheets and loved those, too, but the headboard and the frame itself, I'm not loving it. Other than that, I have recommended Sleep Number to my friends. If you're going to have a great night sleep, that's the way to go.

Returning customer after approx 14 years with a Sleep Number bed. Ordered a new I7 and did NOT like it from the get go, starting with them setting up the bed so the legs on one side of bed were higher than the other. After complaining that we were sliding to one side, the sales rep came out and found problem. At least 2 weeks of that fiasco. Still didn’t like the mattress and after going back and forth we decided we would go to the I8. "NO PROBLEM SIR. We will be glad to make the change because we are customer friendly."

I had Sleep Number for probably 20 years before. Then recently, I purchased a base and an i7 mattress. Their sales professionals were knowledgeable and planted us towards the bed that would fit our needs. And the delivery team set the bed in a very short time and showed me how to use the bed as it was different from the old one I had. He also showed me how to take it down because I was going to be moving in a month. They were helpful and nice. Sleep Number products have very good quality and last a lot longer than the regular mattress.

We had a Sleep Number for 15 years, then we went with a Beautyrest for about three, and it was lousy. So, we went back to Sleep Number. When we looked at it at the store, we tried out different beds and, this time, we just bought the base and the mattress. Their sales representatives did a really good job. Sleep Number is one of the best mattresses on the market. The adjustments that I get with the different settings on each side of the bed is very nice and the thing stands up for many years. I would recommend them and I’d buy another one.

We have friends that had a Sleep Number over the years. A year before, we had purchased a mattress from another company. It was ugly and they would not stand by their guarantee. So we took our friend’s advice and tried Sleep Number. This is our first Sleep Number and it will not be our last. We bought the whole thing and we love it. The sales reps were more than wonderful. They have been extremely helpful as far as the IQ setting in our phones. They did an excellent job. The delivery team was very professional. They explained everything after they got it set up and put together. The whole process was fabulous. We were away from home this past week and we could not wait to get back and enjoy a full night’s sleep in our own bed. It was so wonderful. There have been several people that we’ve had over and we’ve had them lay on the bed. They were amazed at how comfortable it was.

We wanted to upgrade our bed to the latest bed that Sleep Number offered with the cooling and auto adjusting features. Thought that the iLE was the top of the line and had all the bells. One of the most important was the cooling feature. THANKS A LOT. NOW WE ARE STUCK WITH A BED NOT MUCH BETTER THAN WHAT WE HAD. Should have ordered by phone so I could have talked with someone and explained what we wanted. Your description are misleading.

This is our third Sleep Number bed and we're happy with them. We have two, but we’re in the process of moving to Michigan. Then we got stuck so we had to get a bed, so we just bought another one. We recently bought their queen-size smart bed, and though I could probably sleep a little bit more on a firm bed, this is the one we decided on and it's very good. The sales rep was very good and helpful. The delivery people were very good as well.

We have owned a Sleep Number for years. We went and bought a new mattress and it didn’t work with our base so the mattress never came off the truck and I am still waiting for my money. Customer service is unprofessional and everyone from the top down Reina, Bob and Dorothy have all lied. This company owes us thousands of dollars. I would recommend going elsewhere for a bed!!! Terrible customer service and a bunch of thieves!

Sleep Number is the best and we love it. It's the most comfortable mattress and feels like I'm sleeping in a cloud. We have four of them and two are in our RV and the other two at the house. We love their sales reps at the mall. They were good people and they have a sense of humor. We always enjoyed chit-chatting with them. They were just very friendly and outgoing. The mattresses were delivered to us but we put them together. We would love to have a Queen that's separated. But we'd have a twin size to sleep on it if they did that.

The company took actions to rectify the situation although it did require a call and two follow ups.

I've been very happy with Sleep Number so far. I purchased a mattress from them in 2016 and I wasn't happy with their reps back then, but that didn't stop me from buying from going back and getting another one. My house flooded so I repurchased the mattress in 2017. However, their staff said she ordered the wrong bed and charged me wrong. They sent me the right stuff and took care of everything. I couldn't have been happier. The customer service accommodated me and the 800 number was also fantastic. They've also sent me mailings and coupons. Their mattresses are comfortable and I also like the blanket and the pillow that I got from them.

Outstanding service. Could not of ask for anything more. Very professional. Would highly recommend to everyone. The store and home delivery team were very kind... Knowledgeable... patient, answered every question we had and spend the time with us. That was needed for us to get our questions answered. Was a wonderful experience and would highly recommend considering a Sleep Number bed. Best night for a wonderful night of sleep.

I want to break this into two parts. The service and process of buying the product and the service to setup the bed in house. I will start with the good. The employees that setup my bed did a wonderful job, very polite and courteous. I would give them a 4 or 5 rating. Now the purchasing process. I went to a brick and mortar store to check out each of the options but I purchased the mattress online. During the process, I explained I have an existing adjustable bed that I purchased from Sleep Number during my first purchase and that I wanted to get a new split top to put on this bed. No problem.

I would not recommend buying a bed from Sleep Number. My back has never hurt so bad. I tried to return it before 30 days and they told me I had to wait until my 30 days because their computer system could not process returns before that. Great. Now I have to call back. Called back at my 30. Was told I could either pay $179 for them to come pick it up or $120 to ship it by myself. Unbelievable... Once I showed my dissatisfaction regarding this, the customer service rep got an attitude. Horrible bed, horrible experience. Soooo overpriced for a glorified air mattress.

Our recent experience with selecting a product to suit our needs was pleasant and informative. We were able to Make an informed decision on the bed that most accommodated our needs. I was advised of the satisfaction from several friends who are Sleep Number owners.

Their easy to rip sheets are a scam. Do not buy sheets from Sleep Number. They will replace them one time, but what is the point, when they will rip again in no time. I had read reviews about this before purchasing, but was told by the rep at the store it is not true. Mine have ripped twice in simple everyday situations.

We are happy with our old Sleep Number we've had for 12 years and it's still being used. We were considering to buy a new one and the Sleep Number sales rep was very helpful and very familiar with our old bed. He was able to point out the differences between the old one and the new. With the new one that we got, I like that I could adjust the back and the legs. Also, I like its firmness which is the primary aspect of the bed and each side has a separate setting which is very advantageous. The new one is quite a bit different from the old in terms of the size and it seems like there’s more space under the new one.

We went to Sleep Number to purchase a bed for the master bedroom. It's a king split with the flexible fit addition. We had hoped that we could both sleep in the same bed with the Sleep Number being able to reduce my husband snoring. However that was not the case. So a year later we bought another bed for him in our guest room. We both enjoy the Sleep Number bed option of soft to hard. I would highly recommend Sleep Number beds. The sales staff is very helpful and it is worth the price. I hope we will continue to enjoy our beds for a long time.

Completely wonderful experience with you all from your sales team to delivery. Having the online support available to answer any questions was extremely helpful. Delivery was at the beginning of our five hour time slot - incredibly helpful. Fantastic company. Will recommend to everyone.

We bought a bed from Sleep Number more than 10 years ago and it was time for an upgrade. I sleep on a very hard bed while my husband sleeps on a very soft one so the fact that we could get one bed that could accommodate both were high on the priority list, plus I sometimes adjust mine from week to week depending on what kind of workouts I’ve done or what my work week has been like. So, it’s nice to have that adjustability and not be stuck with one choice of firmness. We also got the bedding and pillows in addition to the adjustable lift king that comes with the ability to raise and lower the foot and head. It was a whole package.

Very satisfied with her help. THANK YOU. She was very patient and did not rush me in locating plugs and switches that I was not familiar with. She was very knowledgeable of the bed functions. I would hire her and recommend you keep her. Merry Christmas.

Mattresses are excellent and long lasting. Customer service is excellent. We got quick & friendly phone line help with mattresses we have had for awhile. They keep track of purchase info so no need to dig around for paperwork. Love the mattresses. It is like sleeping on a cloud.

We purchased a Sleep Number bed on 11/15/17. We had to wait 4 weeks for the delivery of the bed. The day before our scheduled delivery, I received a text that they would be here between 5pm-8pm. At 7:30pm the day of delivery, we received a call from the driver stating he was running behind and was not going to be able to make it. He told us that customer service should have contacted us in the early afternoon letting us know. No one called. In the meantime, I tore our old bed apart and moved it out of the room. After going around and around with Customer Service (they wanted to reschedule in mid-January), we were given another delivery date of yesterday.

I would like to thank the gentleman who were so kind and very professional. They arrived, unloaded, set up, explained the bed, and hauled away the old bed. They cleaned all the cardboard up and my room looked like no one was there. Excellent job!! Thank you.

I have had the Sleep Number bed for 4 years. I am the only one who sleeps on it and I am under 200 lbs. I do not misuse it and I am not in any way rough on it. Recently it started to deflate during the night. I followed the troubleshooting directions to find out that it is the air chamber. I contacted the company and was told that it was covered, but prorated. I don't usually read all of the fine print and I am sure that I missed the point that says that a bed that advertises a 25 plus year warranty would not last 5 years without me paying more for normal use. I am EXTREMELY unhappy. I am looking for another bed that can't deflate!

Sleep Number's sales rep was fantastic and he was very patient with me. When they were still in the mall in Peoria, I'd come in and out of the store once a week for about a month thinking if I really needed the bed because it cost a lot of money. I finally bought the bed and we loved it. We got some information in the mail that Sleep Number beds were going on sale, and I needed new sheets, so we stopped in and bought another bed and the sales rep was great too. Our first purchase was a little on the warm side so we got a different one. The delivery team was wonderful on both times that we purchased. They wore booties and they were very quick and got things together. They were fantastic.

I ordered a sheet set and blanket online. Only AFTER I submitted my payment was I informed that my order will arrive in 7-14 business days. I used the chat option to see if it could be shipped to a store. I was told no. I asked if there was any way to expedite. I was told no. I asked if I could cancel the order if I could find the items in a store. I was told yes. I was not offered any solutions nor did the rep I chatted with offer to locate the items in a location near me. Just "no" and that's all. So my calling began.

We purchased an adjustable bed from Sleep Number and we love it. We use the feature for the head the most. My wife has acid reflux and I have sleep apnea and it works great. We sleep better. We also slept really good on the old Sleep Number bed we had which was 17 years old but we never had a complaint with it. Also, the cost is worth what we paid for and the quality is just fantastic. Sleep Number always had a good quality product and I don't think they scamped any on this one.

Don't buy a Bed from the Greenwood Indiana Store. Absolutely a nightmare. (LIED TO) Then try and cover up the damage when they say they will make things right. ** on that also. At this point tired of arguing with them to make things right. It's pretty obvious they have no intentions of doing the right thing. They wont even call you back in a timely manner. They would rather you just go away. It would be much easier for them that way. Unless you call them several times and hope they respond.

Sleep number p5 - From the store customer service - finding the right bed and pillows - to the delivery guys. This is the best investment I have ever made! I have never slept this good. You get 40 beds in one! If you need it softer one night - you got it! A little firmer the next? That is also possible. This is literally the only bed you’ll ever need.

Full disclosure - we bought the mattress and frame through a private sale. The mattress is great, Wife enjoys her Sleep # and I enjoy mine... The massage mode is also amazing. The mattress we got is the i8 version and has a nice plush top too. Perfect for us. However, they control their customers by limiting anyone who buys it second hand from being able to use the App that is advertised as part of the bed. In order to use the App, you need a registered account with Select Comfort and you must register your ORDER # with them in order to use the App.

Purchased an i8 bed/frame 10/17. Delivered bed with 3" generic foam. Nothing like the advertised proprietary Plushfit foam on display beds in Delafield and West Allis, Wisconsin nor their website. I bought the bed because of the particular foam on their display bed and their website and Youtube videos. They refuse to give me a refund so I am looking into legal action and media review. Deceptive sales of this i8 mattress and horrible customer service.

We have had our Sleep Number bed for less than 2 years. A couple of months ago my side started deflating in the middle of the night. This was similar to a problem that occurred right after we got the bed. Sleep Number sent a new part via mail and when the repair guy checked it he said he couldn't find a problem. Now I am experiencing something similar and my husband has spent countless hours on the phone in which they walk him through fixing, really? This is a $6,000.00 bed and less than 2 years old and my husband has to fix it. They are sending another part (3rd time same part) so I have no illusion that this will fix the problem, but am left with very few choices. Buyer beware, they love to sell you the product, but when you have an issue, be prepared to take phone classes on fixing your bed. Needlessly to say, I will be purchasing a new bed very soon and will NEVER, NEVER purchase a Sleep Number bed.

I love the mattress. What I didn't like is the misleading salesperson I dealt with and the fact that it cost me money. He implied that the bed came with 2 remotes. They actually expect me to run around and find the remote if it's on my husband's side. I didn't mark them down because of this because after I complained they sent me a 2nd one without charge. BUT the dual comfort mat only cools if the room is 72 or lower and only has 3 settings. We told the salesman we didn't have air and he said we could set it at any temp we wanted. No temp settings just 3 speeds and won't work for us anyway without air conditioning since it just circulates the air in the room! I found out in time and am returning it but I HAVE TO PAY SHIPPING for something I should have known and wouldn't have purchased if the salesman knew the product or was honest (whichever reason I wasn't told the whole truth). And I can't just take it back to the store.

Silly me, after shelling out big bucks for this bed I thought someone would fix serious problems. After about 6 months one side has developed an air leak. Apparently I must diagnose and fix this myself. They sent me a video with intricate instructions for tearing the bed down to the air bladders. Then I must put in some plugs that are taped somewhere. Then I must put the bed back together and wait to see if the air loss persists. Depending on the answer they send me parts which I must tear down the bed again and install. If I had known I was the repairman, a purchase this expensive and complex would not happen. I will continue to write complaint on Google, Yelp and everywhere I can find. This is a rip.

My husband was having some back issues and Sleep Number was recommended by a friend of mine. I had picked the one I wanted but when I went to where they were actually going to have a Labor Day sale and I told them what I had been looking for, they showed me the one that was on sale. We compared things and after we went through all of them, I ended up switching models. The one I was shown had as much stuff as the one that I was planning on purchasing and we were able to get the massager as well so we had a little bit better deal when I went into the store to get it. The salesman was very nice too. He laid down everything and we tried all of those and lied down. He recommended something and we ended up with the perfect fit for that as well.

My husband has wanted to get a Sleep Number bed for some time. I was against it, but went ahead with it and the sales rep was great. I found my Sleep Number and we ended up trying it out. I was thinking it's like a water bed, but I love it. The delivery people came in, set it up and did a great job. I have the heating and cooling mattress that goes on top of the bed. It's comfortable and I sleep better and don't wake up achy. However, the foam stretched out, so it was buckling. I've had to fight it and pull it so I called, and it was out of warranty. I ended up having to buy that part, but they discounted it. Hopefully, this one won't do the same. We also purchased one for my mother.

Fast friendly service on all fronts from the store to the delivery crew. Only been one night on the bed and it's very comfortable, once I get my Sleep Number nailed down I'm sure it will be the most comfortable bed I will ever own.

I have fallen in love with my bed. I have never experienced a bed this comfortable!! I have a P5 360 i7 bed. Have a blessed day!! My bed helps my back when the Sleep Number is high and my Sleep Number is 30.

Great service. She was well informed and help put the app on my phone look number. We also had her help to pick up a couple pillows. She explain that since we sleep on our sides we picked the pillow that we adjust the height.

We LOVE our mattress! My wife has a Fitbit and tracks her sleep and it has been solid sleep since we bought the mattress in June. I love the dual chambers so we can have different settings and we always recommend Sleep Number when people mention they need a new mattress!

Sleep Number customer service and delivery are the worsest I have ever seen. We bought a C12 and the bed was torn in the middle and I tried to reach CS and no one respond for that either by email or by phone. Also, we did a mistake of ordering Sleep Number C4 for our kids and that also the delivery guys brought a different bed and they took the old mattress with them. Kids have to sleep without mattress. Sleep number is their birthday and x-mas present. SLEEP NUMBER IS A GRINCH. We have to wait for more weeks now. We really feel that we should have gone with Tempurpedic. Lesson Learned- NEVER EVER BUY ANYTHING FROM SLEEP NUMBER. FOLKS- IT IS A KIND ADVICE.

I got this for my mother b/c she has severe debilitating arthritis. It's been 3 days since we set the bed up for her and she hasn't called to complain so I believe she's happy with it. Believe me, she would have called if the outcome were any different.

Tried to call to return due to more back issues with this bed. Said we had to keep it 30 days before returning. Listen. No one uses the bed. It sits unused taking up space. I want it returned ASAP to go back to our old bed. Also we were never told about the adjustable base not being returnable. Started order online. Someone called from Sleep Number and did the order for us. No store not online. Wife had failed epidurals leading to major back problems and this bed makes it worse. I understand shipping and set up fees not being returned but a base come on it’s a small metal frame. Also delivery was crap. They set it up and basically said lay on it to find your number. No tutorial at all.

From sales to delivery you guys were right on the money. Couldn't ask for better. I just hope the bed lives up to the sales and delivery. You guys got my bed to me quick. You told me how it was going to go when it was going to be here. You called to ask about me, ask about my service, I had a very good experience.

I have four Sleep Number bed and a couple of pillows. I always wait until they have a sale then I purchase. Sleep Number representatives were helpful and they delivered the bed through UPS. I love the bed and I like that each side can be adjusted. I started out getting for myself and one for our guest room so that the guest can adjust the bed. I know several people who had Sleep Number so it was the reason we went with them because other people told us that they had a good experience.

We purchased this bed at the end of October. The day they installed we called because the right side of the bed sagged greatly compared to the left side. We were assured a tech would be right back to correct. After 2 additional calls a promises to correct, no one ever showed to any of the appointments. We had to call twice to return since they don't honor their own policies, promises or simple appointments. Customer service reps couldnt care less that I've missed work multiple times to wait on no-show techs. They never offered a discount, correction or anything other than the scripted "I understand your frustration". I have never been so angry and appalled about such a lack of professional responsibility. Stay far far away!

We already had a Sleep Number bed for the last 10 years and this time, we went ahead and got the whole thing - mattress, frame, and box spring. I like their sales rep a lot. He was very helpful and if he didn’t know, he just asked somebody that was there. They were all very helpful. The bed came through the mail on time and in excellent condition. My husband put it together. The new one is the Pillow Top and I like it a lot better than the old one. Our old one came unzipped a long time ago and I never could get it zipped back. I’m much happier with the new bed and we both sleep a lot better on it. Everything's perfect.

The delivery was schedule for a date of my convenience and the time of day 4-8 PM was also perfect. They arrived after a call made to me. Promptly a few minutes before 4. We’re prepared with all tools and parts. They focused on the Sleep Number Assembly. Completed it in a little over 1 hour, cleaned up the packaging and spent time demonstrating with me.

Somebody from Corporate needs to call me ASAP. I have spent countless hours on the phone this week and re-arranged my schedule multiple times to try and accept your broken delivery process, and now that I finally had a schedule that works, I was just sent an email with a completely different schedule time. This process is BROKEN, and I don't want some crappy "case manager" that apparently can't do anything about it.

We are big fans of the Sleep Number bed. I bought our first Sleep Number bed not long after we got married and we used that for nearly 30 years, and then we bought our second one. My sons also bought Sleep Number beds when they got married, and this was because of our recommendation. Recently, we purchased a little lake house and we bought three more Sleep Number beds for that house so that when people come to visit, they can sleep on a comfortable bed. Our interactions with the sales reps were excellent. We had the products shipped to the house and our experience has all been really good so we just keep buying from Sleep Number. We’ve recommended them to several other people.

Professional customer service from moment we walked into the store as Amy helped us find our Sleep Numbers and helped us decide on which bed we would be most satisfied with to delivery and setup by Patrick and James who were very friendly and professional.

We loved our bed when we first bought it. Then we had a few problems with the topper and didn't get anywhere with the customer service representatives for the past year. Just ask to talk to a supervisor if you call a couple times and have problems. We now have our awesome bed back and will buy the adjustable bed once we move and so glad we get to stay with Sleep Number

We ordered a Sleep Number over a year ago. We had it custom set up with all the extras. My wife and I slept on this bed for 2 weeks before deciding that this was the most uncomfortable bed we had ever had. The 30 day return policy is a joke. They make you pay for the return and give you no option to take it to a store. Also they refused to take the extras back. Over a year later they are wanting us to pay over 900 dollars for 2 sets of sheets that were never opened and the Sleep Number app service as well. The true colors of their marketing tactics are as a snake in the grass. Be warned. This is a terrible product and even worse customer service. 2 years later we are still being told that we should have returned the extras, but they will not take them??? Someone please explain that logic???

I love my bed. Worth waiting for! When I get up in the morning I don’t even have to make it. I don’t toss and turn, I just pull the blankets to smooth them out. Couple of issues with parts and WlFi but they are being worked out. Set up people were very professional. Customer service is very helpful.

I’ve had Sleep Number before it went with my wife after we separated. Since I already have the frame, I only bought the new bed 3 months ago. The sales rep was fantastic, knew everything that was going on and has great professionalism. Also, the delivery team was good. Sleep Number has great beds and I’ve recommended them before.

From the sales in the store to the scheduling to the Home Delivery Team, I've had a great experience purchasing a Sleep Number bed. The workers are professional and polite, and explain things very well. I have no complaints about my experience this far, and I'm excited to some great rest on my new bed!

The salesman sold me a bed with a combination of options that Sleep Number doesn't actually offer. When the bed arrived it was not the bed I had ordered. I contacted support and they refused to offer a full refund. I feel like I was scammed. Stay away from this store and from Sleep Number!

I cannot express how unhappy I am with this company. I was excited about this new bed. In the showroom it was great, quiet and seemed very comfortable. I assumed it was like a regular mattress with bonus benefits. Little did I know when it arrived in two boxes and I watch the two delivery men basically blow up two air mattresses and then put an egg crate on top of it and call it a day.

Order and Delivery of Sleep Number iLE Sleep IQ Split King Bed - The Store experience was excellent and the delivery was professional. The sales associate followed up with multiple phone calls to ensure everything was going as planned and to confirm the delivery of the product. The product is well worth the investment.

The mattress' anchors known as shark's teeth have failed and the mattress hangs off the frame by a full 7 inches and cannot be reset. When I contacted Sleep Number customer service they acknowledged the problem and said there was nothing they could do. They said I would have to take it apart myself and referred me to their website for instructions. We spent 3,000 dollars for this bed and diy customer service. The only reason for the 2 stars is it is comfortable. The lack of any support (pun intended) from Sleep Number. Next time it's memory foam!

We purchased a Sleep Number mattress and base and we’re happy with the overall quality. We previously owned a Sleep Number for 12 years. We wanted an upgrade and moved the old mattress into a different room. My wife and I went to a couple different stores and settled on one store we liked better than the others. The sales professionals were great and very helpful. We tried out the beds and finally decided on the one that we liked the best. We scheduled a home delivery but it was a disaster. We learned Sleep Number was using contractors and they weren't using Sleep Number personnel.

My husband has had two back surgeries and he was looking to try a Sleep Number bed for support and comfort over our traditional mattress/boxspring. We stopped into a new store in Bluffton, SC to try one out and decided to purchase a FlexFit adjustable bed for the 100 nights trial period. We felt for this price he wasn't feeling much difference, so we called to do a return. He was told the pump was NOT refundable! What good is the pump without the bed you ask... it's their way of trying you to keep the bed! This bed cost over $6,000 not including mattress pad and special sheets. I am extremely disappointed and feel used! This company is not out to satisfy their customers, but to keep money in their pockets. NOTE: At cost of these beds they still charge you a setup fee of over $175!

We had a Sleep Number before and we like it so we got our second one. We walked in and the woman was nice as she could be. We said we needed a mattress, and my husband said, “And it’s this kind,” and we walked. She told us try and see what our Sleep Number would be. She asked if we mind lying down and we said, “No.” And then she put a thing down for us to put our feet on, so we wouldn’t have to take our shoes off. She fixed the Sleep Number, told us what it was, and we said, “Fine.” And we went over, paid for it, and got the delivery set up.

Customer service is very rude and unprofessional. You spend thousands of dollars on their products and is treated like garbage, now that they have your money. I probably will return everything and go somewhere else who respects people who spend good money and gets treated like we are nobody. Never again will I do this. This call happened at 6:22 pm on Tuesday December 05 2017. I’m still on hold and they probably waiting for me to hang up, but I will not.

I bought it a month ago, and I have been trying to returned after just 2 week of using it, the reason it is killing my back. When I tried at the store it felt so firm, but after just 2 weeks it is not firm as it was at the store. I called customer service to returned and they told me that I have to wait at least 30 days, so I called back to find out that I can only returned the mattress and not the entire package. What I supposed to do with the rest, store it at my garage. I am paying a bill of $8,300 for something that is killing my back, to me this is a FRAUD, why I cannot returned. I do not like it. It is BAD for my back. What can I do? I need help for this matter, if I have to hire a lawyer I will do it to file a suit. I just want to returned it, simple as that. I need to resolve this asap. I am having a surgery this coming Dec 8, and I cannot used my own bed to recovery. This is insane.

Everybody at Sleep Number has been very nice. The delivery was excellent. They were on time and let us know exactly when they would be here, and did exactly what they were supposed to. We had a Tempur-Pedic before and we switched to Sleep Number. We had the last Sleep Number for six or seven years and we’ve had another for a month and a half. It’s fine and they're good quality. The only problem is somebody needs to make a new bed skirt that would fit better and easier on these. I find it difficult to put the bottom sheet on when you're over 55 or 65.

Very pleased with the employees of this company. We very much enjoyed working with them and would recommend them to our friends and family. The demonstration at the Emeryville store was very informative and the changes that we made with the customer service department to change the mattress to be delivered wet seamlessly very pleased.

We had been looking at Sleep Number for a couple of years and when my wife got pregnant, I thought the bed would be really good for her positioning, to be able to sleep in a different position and for the bed to be able to adjust to each one of us. My wife likes it a lot softer and a lot firmer. We got the bed, the adjustable base, a set of sheets and recently bought pillows and a couple of more sheets.

We bought our bed in 2015. Got the top of the line. The salesman pushed the option where we could each control our heads and feet. He assured me that it would not feel like separate beds. I said I wanted the half split option... which is what I thought I ordered. But the bed came separated. I was confused but kept it. I wanted to return it but called the salesman. Said it was good anyway and that it would give us more control and would feel like one bed. He was wrong. DO NOT get this if you like hugging your husband.

The sales reps were great. My husband went and bought the mattress and he was happy. The mattress is good. It has been great with Sleep Number and we love their stuff. We’ve had them for 19 years.

Split King iLE, Sleep IS - Love the split articulated bed. I am somewhat disappointed in the quality of the pillowcases. They seem to be sewed on the base therefore impossible to get a flat edge when I tried to iron it out. The flat and fitted sheets are fine.

Bought in MA about three years ago. Moved to CT and the movers stripped the plug off the wire harness and lost it. Called the MA store and was told they don't do repairs and I am out of their service area. Called the CT store and was told they don't service their beds. They gave me the number of their contract service provider, who apparently doesn't service their beds either, because I have been trying for a year to get him out here and he no longer returns my calls. So if you want a fairly complicated system with ZERO service support, give this one a try!

We wanted adjustable comfort and we got a Sleep Number split king. We’ve had Sleep Number products for two years, and this last time was our second Sleep Number purchase. Everything with the reps and the overall quality of the bed was excellent. I like that I can adjust the comfort but my wife has one issue with it. We’re disappointed that it doesn’t seem to change the number based on how we sleep. There is some responsive feature that doesn’t seem to do anything positive for us. However, we’re enjoying the bed and I have already recommended it.

We purchased three sets of sheets with our bed this year. All three sets are ripped now. I wouldn't have even bought this bed if I knew it would require over a $1,000 a year in new sheets. Absolute rip off.

I have been a Sleep Number customer for over 20 yrs. With my first purchase, I had leaks in the air mattresses & was told to DIY the repairs. I refused & required a "technician" come to my home to replace/repair. The CSR didn't like that, but someone came with replacement parts & repaired the bed satisfactorily. That lasted for over 10 yrs.

I purchased a Sleep Number bed in Vancouver, Washington and was set up with home delivery, which came with over a $200 fee - I was fine with it because it seemed necessary and convenient, let me start by saying it was far from convenient. My order tracker said my order would be arriving the 28th, 2 weeks after my purchase. The bed did not arrive on the 28th, on the 29th I received a call from a young man letting me know they would "DEFINITELY" be arriving between 5 pm and 8 pm and would give me a courtesy call 30 minutes before arrival. At 7:45 pm I received a phone call from the same person saying they were running behind and were unsure if they would be able to make it, I asked them to please keep me updated on their arrival time as I had already missed 2 nights of work waiting for them.

We visited the Sleep Number at the Westroads Mall in Omaha Nebraska and had a great experience. The ladies there were knowledgeable, kind and quite helpful. We still talk about how nice we were treated. What a delightful difference from some stores.

Rudy was an awesome salesman in the Orem UT Sleep Number store. I would recommend him to any customer. Give him a try. Our experience was exceptional. This gentleman had patience and a vast knowledge of the sleep world. He didn’t try to upsell us, very attentive to our needs.

I ordered a Sleep Number bed in Sept. 2017 and I originally purchased the bed I was gun-hoe about getting a new bed that I can adjust my "Sleep Number", head, feet, and got the vibrating option too. Well the delivery was a week or two and postponed another week or so later due to the hurricane. Once they delivered the bed and base I wondered what happened to the rest of the bed (meaning the headboard and footboard and rails) that I thought came with the purchase of the base.

Upon going into the store shopping for a bed, we were guaranteed 100 nights that if for any reason we did not like the bed we could return it. We purchased a Sleep Number ILE, we had to wait 5 wks before getting bed due to salesman error ordering us a Cali king instead of a regular king split. We received bed on 10/3/17. I was very uncomfortable. I called the store several times, even customer svc. They all told me the same thing, I need to find my right Sleep Number position. I tried every setting. My husband noticed the left side of my body was higher than my right side laying in the middle of the mattress. Called customer svc again. They said it had to be a defective pump. They shipped out a new pump and another part.

When we bought our i8 Sleep Number bed, we had no problems having them install it, but just before the return policy expired, we complained to Sleep Number that the bed was cratering - meaning sagging under each of us. They have basically no customer service - it's awful. Their way to fix the problem was to send us gray inch thick foam pads to lay under the mattress cover top to bolster the sagging area. That worked for two weeks and then when we called them back, they said, with absolutely no concern, "You're out of warranty." Nice. Then they told us all we could do is send them $1000 for a new pillow top, which we refused to do and the return policy was then null and void. We had called the store we bought it from too and believe me, after you buy this POS, they want nothing to do with you and give you a long distance number. That's it. That is your help.