Sleep Number Reviews

Great visit and happy with this purchase. Duncan gave us all the discounts available, made great proper fit comments to us old folks (88yrs) and at the same time kept his cool with our questions by spending the time to make sure we would be happy with our purchase. Give him a raise, he earned it.

Needed a well fitting mattress pad suitable for my new Sleep Number bed; you have the product, the people and the professionalism to make it happen, whether big or small request. I appreciate the fact that you have local stores where I can come in and see and touch the product choices, thank you.

I received absolutely the WORST possible service from your company. I previously bought a Sleep number bed and this is my second. I have had the technicians out FOUR times to get it repaired. The repairs don’t last. We asked for a refund - they denied us. We asked them just to come pick up the bed - they denied us again. We just wasted $9000 and now have to pay an independent mover to come take it out.

11/3. Ordered bed. 11/9. Make 4 hour trip to set bed up for elderly mom on 11/9 but Sleep Number did not send complete bed, wasted trip. Inform SN I need the rest of the bed parts. 11/16. No parts have come, call SN and they admit they "forgot" to reorder remaining parts. 11/20 Make second 4 hour trip to set up bed for elderly mom.

After owning the bed for only two years, and sleeping in it only one year (used to travel extensively), both my controllers stopped working one night. Could not control bed position, temp, firmness, etc. Called Customer Service...no resolve. Went to the local store several times. Finally got them to visit the house to see what was I was talking about. Thought they fixed the issue...nope, back to old ways the next day. Went back to the store...was given another remote. I reprogrammed it, worked one night, and back to old non working ways that same night. Cannot get anyone on the phone to discuss it. I am way over the issues I have had with this bed. The bed is great, the Customer Service or Technical Service is awful. I would purchase a Tempur-Pedic next time.

Do you hate your spouse? Do you never want to interact with him/her at night again? Then buy this bed (Split Top iLE)!!! Seriously, the bed is comfortable. Sleep number is great when one of you likes soft beds and one likes firm bed, but the gap becomes completely absurd over time, hence the 1 star review. We shelled out $$$ for this bed as we thought it would be great for middle of the night feedings for our newborn baby. While that is very much the case, once you are past that phase, you are left with a bed that leaves a massive gap that seems to be growing over time.

We’d seen the advertisements of Sleep Number for years, and the bed we had was pretty uncomfortable. So, we decided we had the money available, and once we started reading about it, how it’s basically a 25-year guarantee and everything was pretty good about the bed, when we add it up, it made sense. We purchased two kid’s beds. We also got a king-size bed, but we bought the two individual twin-size ones, so that we could upgrade later to the better base, so we could have the elevation and all that added to it.

The products are great. I own two beds and two pillows and they are great to sleep on. I get good night's sleep each and every night. Love that I can adjust my comfort level to whatever firmness that makes me feel comfortable.

I sleep no better, and maybe a little worse, on Sleep Number than I did on my old Simmons Comforpedic. I am a stomach/side sleeper and therefore have the bed completely flat and pretty firm. This bed seems to be suited for back sleepers and those with lower back issues. For that reason, it helps my wife. I tend to think I paid several thousand dollars for an overpriced air mattress that is covered with foam. Had I researched these beds more, I believe I would not have bought Sleep Number.

I have some back issues and we've had a couple of different type of mattresses. My body would tell me when it was time for the mattress to go away. So I thought I could invest in a Sleep Number bed. It has a longer warranty. I also had a neighbor and some family members who all had Sleep Number beds and they spoke real highly of them. We purchased our first Sleep Number about eight years ago and we really liked it. Then we recently purchased one so that we could take the one in the house, put it in the motor home and upgrade the one that we’re gonna sleep in a lot more nights. I have another friend who bought a SleepIQ about ten months ago and she said it was so great to have the adjustable bed and I thought that at the age I'm at, it was a good idea.

I had been researching Sleep Number for years and was really excited to purchase one. I have really bad back and sinus issues so I felt that the adjustable bed was the best fit for me and my husband. Since we got the bed home it has errored many times making me unable to adjust the bed and it has been losing air since the first week. I called customer service and they told me to troubleshoot it myself like I am a Sleep Number technician. So I finally figured it out and called back and they said now they will send out someone to fix it but they can’t cone for about three weeks! Really. I paid $7,000 for a bed and this is how It works. So in the meantime my back is hurting more and more and so is my husband's so we decide since we are in the 100 day trial I had it I am going to return it.

My experience so far with Select Comfort. My husband has been researching Select Comfort beds for a few months and we decided we were interested in a flextop iLE 360 smart bed but had some questions and wanted to test one out so we drove to the nearest Select Comfort store in Phoenix AZ approximately 145 miles on November 23, 2018. Our store experience was very good with helpful customer service. We decided on the iLE smart bed, completed all the paperwork and was given a home delivery date of Dec. 7th. My husband received a confirmation phone call on Dec. 6th and was told that delivery would be the next day between 4:00pm and 7:00pm. We cleared out our old bed and made easy access for the delivery person when they get here.

A friend of mine had Select Comfort so we tried it, and it was great. Originally, we had one of the basic ones. But now, we have the 360. We also got some pillows. The sales people were very helpful. They did what fit us, and asked us a lot of questions, so they could better meet our needs. They did a good job and we were very pleased.

I would like to thank Kim my Salesperson in San Antonio for being patient with me as I walked into store with no knowledge of Sleep Number beds. I loved them. It took me a few weeks to decide and really didn't go shopping around. Decided to go back and just order my new bed and a few new pillows with mattress protector. The delivery was great with the 30 minute window to get home and ready for set up. I am excited to order more including the flex fit frame with lights. Thank you again.

We’ve had a Sleep Number bed for many years and we were upgrading to a king size so we bought another one. The salesperson explained everything very well. He talked about the adjustable bases and the different sales and promotions that were going on. It was a very pleasant experience. There was a sale going on and because they had so many orders, the delivery was delayed a couple of weeks. We were also moving at the time. We were buying it from one place and then having it delivered. But the guys who delivered it did a great job. They explained everything and everything went smoothly.

The two gentlemen showed up close to when they said, were very professional about the setup and explained any questions we had. You are lucky to have them working for you. This was on a terrible Seattle traffic day after a late start at the warehouse.

We have had Sleep Number products since 1997 and we recently replaced the old bed we had. We purchased two beds at the fair and the first one was the CO2 which went out of stock. It was sent through the mail and I did the set up. The second one I purchased was a CO3 and their people came to set it up. They did very well. The beds are fine and they are of good quality.

My previous 11-year old Sleep Number bed needed replacement and I bought Sleep Number's iLE model. I also purchased a couple of pillows and a mattress cover. The sales rep I worked with was a very nice young man who was very friendly and seemed very knowledgeable. Also, the shop I bought the products from had a lower tax rate. The delivery team showed up on the day they were supposed to and had the bed installed very quickly. So far, the bed has been great. I'm enjoying it very much.

I purchased an i8 split California King about a year and a half ago. The bed itself is very comfortable with a lot of adjustment, unfortunately it doesn't seem that the bed is very robust. My wife's side of the bed seems to be having quite a few issues already, she sleeps in the bed on a nightly basis where I travel for work (250+ days per year) so my side of the bed is in much better shape. I purchased this bed as my wife likes a much softer bed than I do for the most part, however when the Sleep Number is set to a value lower than 40 it feels as though you are sinking into the bed... After talking with customer service it sounds as though this is a known issue; they are sending me a spacer for the chamber area of the bed free of charge. Hopefully this new chamber spacer will help with the comfort level at lover values!

My husband and I have lots of aches and pains. We bought a mattress and mattress pad from Sleep Number. Mitch at Holyoke Mall helped us and he was fabulous. He was very knowledgeable about everything. We actually went back twice to have appointments with him so he could go over stuff with us. We like him a lot. We had the products delivered by a team and my husband was very impressed with them. We were also impressed with the quality of the products. It's nice to be able to adjust the bed and the firmness and the softness of it. We recommend Sleep Number to people. We have $200 rewards sitting at the Holyoke Mall waiting for us because we referred two friends.

The ability for this product to stay in sync with the 'remotes' is the quintessential linchpin in my review. The remotes for the bed, and only way to control them, have not functioned correctly for 6 months. They refuse to replace them and every representative I speak with gives me different answers. This bed is 'OK' to start, but with this issue I cannot recommend to anyone. Also, to 'reset' the remotes requires 30 minutes and a complete reset of all settings in the bed... Better write them down.

The delivery of my Sleep Number bed was on time as scheduled and the technicians that delivered and set up the bed were courteous, helpful and knowledgeable of the product and its operation. As for the bed itself, I have been able to secure more than 4 hours of sleep since I purchased the C5. Although, I still have bouts of restlessness, I'm able to put together at least 6 or more hours of sleep 4 or more nights each week, something I was unable to do in a conventional bed. The ability to raise my head and feet allows me to relieve pressure off my lower back so I can reduce the pain I have been living with the past 20 years. What a relief! The ability to adjust the softness of the bed is a bonus. Thank the Most High for the ability to afford what I need!!!

Received the wireless remote to add/release air from the split king mattress we purchased (our 2nd bed from this company). After using the remote only a handful of times, it stopped working. I called more than 3 weeks ago to report this problem and they agreed to send me a replacement, AT NO COST, as they told me it was under warranty. After not receiving the replacement, I call back and to inquire why I have not received the replacement, and this time they tell me there is a $90 charge-a shared warranty they tell me.

My 92 year old father was waking up with back pain every day so we decided to purchase a Sleep Number TZP5 bed for him. One of the main reasons we purchased this bed was because #1, the Sleep Number name and options for setting the bed to your desired firmness and #2, if he wasn't happy with it we could return it. Little did I know that after two weeks of trying firmness options and not sleeping well and after over a $2,100 investment I would be out $538 in return fees.

Everything was perfect. They did a great job. Fast, friendly and efficient. They explained how to use the remote and the app on our phones and made sure I understood everything before they left. Bed is absolutely amazing! Best sleep we’ve ever had! Even our dogs spend more time in bed!!!

Everyone I dealt with, from the sales people at the Sleep Number Store in Arundel Mills Mall to the two gentlemen who delivered my new bed, were professional, efficient, and pleasant. My bed was delivered on the scheduled day, even earlier than the originally predicted time window. The delivery personnel called as soon as they knew when they could arrive, making sure that the early delivery was acceptable to me. They arrived at the time they indicated and had my bed unpacked and installed quickly. They then connected the system to my WiFi network and demonstrated the basic operation of the remote, and removed all of the packing materials. Would that all of my commercial dealings went so smoothly!

I didn't get any sleep. I kept tossing and turning all night. My husband was the same. I was so excited for this bed and I was severely disappointed the first night. I am glad I didn't get rid of my old mattress because I'm thinking about returning the Sleep Number bed.

Order was fun easy and painless. Sales person was up front and honest. Testing out new beds was fun and realizing was easy to find the right bed. Price seemed fair. Bedding was quality. Perfect color options. Lots of choices.

The team called and let me know they were in town and let me know they may be done with others early but they would call and let me know before heading to my house. They did call me. They were courteous and professional. They had the bed set up in no time and went over all the details. Great job.

Waiting on delivery. There was a mix up in the order. Very helpful in the mix up. Given the fact that since the hurricane, everything is very mixed up here. The company has been very helpful in getting this issue resolved.

We have had a sleep number bed for 20 years plus. We upgraded to SleepIQ with king flexfit 2 bases. It’s the best bedding investment we have ever made. Our original Sleep number will be moved to another bedroom and continue to serve. This SleepIQ is unbelievable. It’s one of those things you have to see to believe. It’s today’s technology built into your bed. I know you are going to say that’s a lot of money but you buy a great bed one time and you have it for years to come. The buying experience from store to delivery was professional and outstanding. You will not regret making this investment for your quality of sleep for yourself. Sleep Number is the best for individual sleep comfort “hands down”.

If I could rate them a zero I would. This bed is a glorified air mattress, you pay thousands of dollars to sleep on a bed that they literally come out and blow up in front of you, then put a memory foam mattress topper on. Then if you try to return it, they tell you they can't take the return for 30 days, so they want you to keep the crappy mattress for 30 days prior to return. And to add insult to injury, they charge you $200 to return a BLOW UP MATTRESS!! Their defense is "It is in the return policy" but when I offered to deflate the air mattress myself and drive it to a store to return it, they said they have to be picked up by a sleep mattress delivery person. Why on earth do you need to have a person come out with a truck to pick up a "mattress" that you can deflate and fit in a box?

We’ve had Sleep Number beds for 20 years. We decided it was time to upgrade and we put our other Sleep Number in our guest room and our guests get to enjoy it. Our new Sleep Number is an iSeries. We got the FlexFit, so it raises and lowers the head, and it has the built-in warming for the feet. It also has the SleepIQ, and we check it out every morning.

We ordered our bed and it came on the date and time provided. Everyone we dealt with was very professional and no pressure. I recently had brain surgery and was having to sleep in a recliner. Last night was our first night and I slept better than before with the head of the bed inclined.

We've had a Sleep Number bed since 1995 and it was about time to upgrade to the new features. Our most recent purchase was a p5 with the FlexFit 1 for which we had to get two new sets of sheets since we can't use the regular sheet as the bed gets its head to go up. We had a good time with the reps at Sleep Number and we had to experience the new bed there. These people also worked out a very good finance plan for me - it's 24 months no interest. Thereafter, the delivery went perfectly. Their team disassembled the old bed and installed our new one. They were excellent and very friendly. Now, with our new Sleep Number, it's just like the ad - the wife likes to snore, and I push her head up. Our bed is super.

Our purchasing experience was excellent. The salesperson, Kat, was very pleasant and knowledgeable. She explained everything about the bed and gave us a history of the company too. The delivery was made on time and in a professional manner. The bed was set up and explained to us. The delivery men were polite and professional and explained the use of the remote. Our first night in our new bed was awesome. We both slept better than we had in years. Additional bonus, our cat likes the bed too!

We’ve had a Sleep Number bed for 14 years and we didn’t feel like the bed was performing the way it had in the past. Plus, I had some back pain, and when we went into the store to look at the new 360, my wife and I liked the ability to raise the back and the feet. It seemed to relieve the pressure on my back. The interaction with the sales rep was excellent and when we had it delivered, the technicians were very polite, knowledgeable and efficient in putting the bed together.

I’ve had a Sleep Number for 13 years and it’s the best bed I’ve ever owned. I went to the Easton store to purchase another bed about 2 months ago and ordered everything...I mean everything! My girlfriend and I were looking forward to getting this bed after 8 weeks of waiting for the furniture to be made. The delivery people show up and while unboxing the fabric headboard they cut the fabric headboard! Tell me it was already damaged even though I saw them damage it. They still wanted to set up the bed...unbelievable. So now after taking off for a botched delivery I have another 6 weeks to wait and another day off from work to see If Sleep Number will send professionals. I’ve spent way too much money for this type of service!

I had a Sleep Number before and it was very, very comfortable. I purchased another and the sales rep was very helpful and friendly. He helped me to pick out the best bed for me and what would suit my price. He went over and beyond. Then, we scheduled the delivery. The guys who came were wonderful. They were really friendly, kind, polite, and very neat. While they were getting their stuff together, I unpacked the box for them to help them go a little faster. They had the bed up in no time and showed me how to do everything. I also had the old mattress in the garage ready for them to take out. So, they were done in no time.

Our kids needed a new bed so we decided to get a twin size Sleep Number basic bed for them. The sales reps were very professional and they seemed to know what they were talking about. We had it delivered and it was good. They took out the old mattress, set up the bed and then showed us how to get it connected with the app. I wouldn’t hesitate to tell my friends to get Sleep Number.

Very nice, customer service great. Unable to purchase our 3rd mattress due to the prices! Our pillows are wonderful, in the past and we are look forward to getting our new pillows! Thank you to the staff for your help!

I bought a Sleep Number 20 years ago, and we just wore that one out. So we went and got a new one. There was no pressure during the sales. A real nice gal answered all our questions and made it very, very simple. It was a good experience all the way around. We did home delivery and they set it up. They only screwed up a little bit because the remote that they were supposed to have shipped to me ahead of time hadn't arrived. That was their shipping department's fault. Consequently, my wife had to drive over and came to get a loaner from them, and their installers had to wait until she got back with it to finish the job. So it had cost Sleep Number extra for their guys.

My husband and I tried out Sleep Number one day and we've had one ever since. Our first Sleep Number was 16 years old and I decided it wasn't comfortable anymore. So, I got a new one. The sales lady was very nice and informative. Then, when they brought out the mattress, the men that put it up and set the settings were very, very nice. Especially the guy that did the settings, he knew about everything.

We have been shopping for a new bed. My husband and I kept colliding in our old one and even though it was a very comfortable bed when we were both in it it was hard on my back. Our first experience in the Sleep Number store was very welcoming and the employees were friendly and caring. They spent quality time explaining the Sleep Number bed frames and mattresses. We were able to find what worked best for us. We had a good experience when they delivered the bed and just as impressed with the delivery crew as the store itself. I feel we made the right choice with Sleep Number.

Horrible customer service experience from the time I decided I was going to return the bed. Would not recommend based on the return policy alone. I could understand a $100 restocking fee. It’s the $200 for installation and $200 for removal that really frustrates me.

Sales lady and delivery men were fantastic. A little weird the first night, but assume it just takes getting used to... Love the head incline for watching tv!! Do not like having to find phone to go back to flat during the night. So far so good.

Possible bladder leak on left side or pump problem - Your rep walked me through and listened to my problem with professional knowledge and help me work towards a solution. I am happy to recommend Sleep Number for quality and support staff. Thanks for your efforts in helping towards a good night sleep.

I was a little worried about them fitting the bed to my headboard and footboard but they knew what they were doing and they explained everything along the way and spend time with me because I have had a stroke and the bed is kind of complicated to work the controls but they were very patient with me. They knew what they were doing and they were polite and knowledgeable. They left their house clean as it was and they came in and didn’t leave any garbage. A good experience all the way around!

Our experience with the sales and delivery personnel were excellent. We were treated with respect and all answered our questions. The delivery was on time and was more expedient than we'd anticipated. We are very pleased with Sleep Number Beds.

Our first Sleep Number bed is 11 years old. One night on our new bed was great and much improved. Expensive but a great experience with everything sleep number. We bought 2 sheet sets and will buy 2 more. Quality made for sleep number beds. Love all the bells and whistles but after one night our smart phone app didn't report our sleep accurately. I received a direct number to call for help but will wait a while. The phone app worked great for bed functions.

My bed was delivered in a week. The delivery men was very professional. Very happy with everything. I was treated with respect and professionalism. The drivers called me a couple times the day of delivery to make sure they worked with my schedule. The day after my bed was installed the salesman gave me a call to make sure everything was ok and everything went ok. The bed is comfortable. No issues so far.

We bought a sleep number C4 and I had my doubts about how long I would sleep before I get uncomfortable. I'm still waiting! I have been so comfortable every night since we got it. I would wake up every morning stiff as a board and sore all over around joints, neck and low back. Now my stiffness has lessen 10 fold and absolutely no pain and I am only taking 1 ** Xtra strength instead of 600 to 800 mg of ** and muscle relaxer and a pain pill nightly. A huge improvement for me. I feel so much more flexible too and some days I don't want to get out of bed because it doesn't hurt to sleep in. I wouldn't buy another bed if you paid me to. I'm so impressed with this bed.

Sleep Number beds are quite expensive, I spent $8,000 on everything. Supposedly they have a 100 day trial period and a 30 day return period from date of purchase. I purchased the bed 9/03/2018 and did not get it until Nov 16. There goes the return period. After several weeks we decided it was not worth the money we slept the same on our original mattress. I was offered 3,000 as a return losing 5,000. The base which is plastic and metal and 2,000 is not returnable? Buyer beware. You better like it - there is no return policy.

It was a pleasure dealing with the sleep number in Huntington, N.Y. All the staff were cordial and attended to all my needs, no pressure, not pushy, and knew the products. I tried several beds, they spent time and discussed my options until I made a decision. Kudos to Sleep Number. Can't wait to get my new bed. Very happy.

We bought our Sleep Number bed in October of 2015 paying exactly $3,612.05. That cost included the bed, mattress temperature control pad, the legs to the bed, the foundation and delivery, a very expensive purchase for a bed. The comfort was ok as long as you and your bed partner are fairly close in comfort numbers. Otherwise one of you are going to end up rolling into Death Valley as we jokingly called it, not very comfortable.

We were replacing the Sleep Number bed that we've had for 20 years and this time, we bought the 360. It seems to be better than the last one. When you move, it moves with you. The sales reps were good and it was great interacting with them. When it was delivered, the reps made sure the old one was packaged correctly so it was easy for us to transport it since my daughter is getting it. Then, they put the new one in and set it up for us. Our set is a very good system, we love the quality of the bed and we’re very happy with it.

The team was polite, professional, and knowledgeable. They treated our house with great care. They told and showed us everything we needed to know. They called to let me know the time frame and also called prior to arriving at our house.

Excellent. The store experience left me feeling confident about my purchase. The installation was what I was told to expect. The installation representatives were knowledgeable about the product, respectful of me and my property. I slept on the bed for the first crime last night and slept very well.

This is just a scam. I paid $1200 for a glorified air mattress. It provides no support. I wake up in pain every day. It costs an extra $250 to deliver. If you return it within 100 days you get your money back (minus another $250 fee). That's $500 just to wake up in pain. That's a legal scam.

The exceptional treatment and professionalism of the staff was like a breath of fresh air. I would recommend everyone to visit the Maplewood, MN store to see for themselves. You don't get this kind of treatment these days anymore. My compliments to the Sleep Number employees.

Well I was on 2 regular GREAT mattresses at my family's house since Wed evening and now back to this HORRIBLE EXPENSIVE #SleepNumber bed last night and NOW my SEVERE BACK PAIN and neck pain has returned, uugg. NO. I purchased 2 of their pillows (1 body), 2 sets of cooling sheets, a cooling mattress pad/cover and a cooling pillow cover which DON'T WORK. The rep. never called me back like they said she would when I scheduled a time to talk and then major family health matters took my focus away from calling them back constantly to care for them and have to ALWAYS be on the phone or at Dr's appointments.

On Black Friday, I bought two expensive beds. The total was close to $6000. Select Comfort charges $199 to set up. I looked online and noticed they had exact same pricing for Cyber Monday except for the set up fee was included. Neither one of the beds are scheduled to be set up for over two weeks. Yet, sales refused to match the price "because they do not match or adjust freight discounts". WTF? Now, I am going to cancel my order. In my world, this is a scam from a company that touts great customer service.

We already had a Sleep Number 10 years ago and recently upgraded. We got a split one -- the Flex Top King ILE 360 Smart Bed. We also had to buy a split sheet and we’re not happy with it. The sheets are pilling and they are not inexpensive. But their sales reps were wonderful and the delivery also went very good. They set the bed up.

The professional was very helpful and remembered us from our earlier appointment. We moved quickly to the solution and had our purchase in minutes with all questions answered. The delivery date was excellent. We will recommend this store and Aaron to all.

I’ve had a Sleep Number bed for 12 years and it sounded like a vacuum cleaner every time I pumped it up and down. The new one is a lot quieter. It is WiFi’d and it has been pretty good. When you get into it and sometimes you turn over, it’ll adjust it a little bit. I never had that before. Also, I like their smooth cotton sheets. They are wonderful. The sales reps were fantastic and the delivery went well. It was good and informative.

Both Ian and Timothy were very professional and courteous young men and very informative. They took time to answer all our many questions and had patience with us being old. We would have no problem dealing with them at any time.

I wasn’t sleeping well and I was hoping that I would get a good night's sleep with the Sleep Number bed. The sales gal at the store explained everything, gave us different options, and answered our questions. The bed was delivered the two guys who came worked well together. They had a little system going. They took our old bed and dumped it. They put the new one in and told us what we needed to do. They showed us some buttons on the remote and called it a day.

I purchased a Sleep Number with adjustable base. We were told there was a 100 day trial period for return, no questions asked on the entire purchase. Upon cashing out, I noticed language in the paperwork stating the base isn’t returnable. When I asked the salesman about this he told me that the can always return the base, not to worry about that. Well the bed is horrible and we would like to return. I was told we would only receive $2900 of our $7100 purchase because the base isn’t returnable, no exceptions. My husband and I are livid because we were totally lied to and I honestly should have known better. Do not buy this product, their money back guarantee is not truly a 100% refund and the product is not worth the price!

My experience was a good one until I went back to the store a week after buying a pillow. A buy one get one 50% off promotion on pillows was made available less than a week after buying a pillow at my local Sleep Number store. I went to the store to ask them to honor the deal for me as I just purchased a pillow and wanted to get an additional pillow at the sale price. Neither the manager at the store, or customer service (which I spent no less than 20 minutes waiting for help) were willing to help me take advantage of the deal.

Love it. I bought many but this is one of the best I ever had. I would rate this again if I could. This is a try for 30 days pillow and I got the change to try it now. I love the softness of it and how my head lays softly on top of it.

I went in to Sleep Number store in Aurora CO looking to purchase a new bed on 11/9/18, since my wife and I have been having back issues with our 10 y/o Stearns and Foster. The salesperson (Paul) was very helpful and not pushy on sales. We started by finding our “Sleep Number “on the c2 bed but eventually moved on to the I8. We absolutely loved this bed. After some talking amongst ourselves we decided to purchase and was given a delivery date that was on 11/17/18. We were very excited to get our bed and couldn’t wait. We also bought a mattress cover and pillows. On delivery date we were called first thing in the morning from our delivery team to let us know that they were ahead of schedule and could we take delivery 3 hours earlier, needless to say, we were elated!

I've tried to buy a bed for my sister who has just gone into an assisted living facility. I got the Sleep Number twin sized bed because that was all that could fit in her little apartment. The interaction with the salesman was good. I did it over the phone because I knew the salesman. The people there were very nice. I wanted to have a receipt in my name as the purchaser and have the bed shipped to my sister's address. I didn't want her on the billing address because I wanted the paperwork to show that I paid for it but I need to know that it goes to my sister because I need to take the money out of a trust. And in order to do this legally, have the paperwork to verify my actions at least, is to have a receipt that shows it went to her and that I paid for it. But that seems to be impossible with their system.

Purchase at Sleep Number in Lafayette, LA. Very friendly service. I enjoyed my experience with Sleep Number and will be a return customer. I have had one in the past and am looking forward to the comfort that it brings. The new technology is state of the art in comfort. I can't wait to start my experience.

This bed is the most uncomfortable POS I have ever slept on. My old wore out bed and couch is more comfortable than this hunk of junk that like to inflate and deflate as you sleep and the compressor wakes you up at night when it comes on. Asked about returning it and it would cost me about a grand from what I paid for this piece of ** with the delivery charges and pick up fee and damn bed protector that I had to buy with it so I had a warranty, I should have went with my gut when I drove 200 miles to purchase the bed and found out I can't just buy the bed at the store so you can get the delivery charges on top of the overpriced bed.

I was very happy with my experience at the Sleep Number Store. Salesperson was very well informed. Answered all of my questions. I have not received my bed yet, but after trying the different beds in the showroom, I know I will be very happy with my purchase.

We purchased our first Sleep Number in 2003 I think, we really liked it but in 2015 it lost that comfy feeling. I called Sleep Number. The rep was quick to help and because we still had warranty it was covered and I paid nothing :) when I sat on the 360 I wanted one. I called the service member helped me choose. I would definitely recommend Sleep Number.

We purchased what would have been our 2nd Sleep Number. We had the original bed for 10 years and loved it. We needed to replace it with what we thought was a comparable bed. It was not. We could not get comfortable on this bed. We decided to return it after 30 days of no sleep, but well within the 100 day return policy. After speaking with customer service and making arrangements to return the bed, we were advised that our return would cost us a little over $600.00. This is simply taking advantage of customers and not a company that we will do business again with. Stay away from this product.

I will buy no other bed. They keep getting better. Customer Service Support line is and always helpful. I am very Happy with my Salesman Michael ** at the NORMAN, OK Store. No high pressure at all. Of course the product and support have already sold me.

Laurie was an excellent sales associate. Knowledge, low pressure. A pleasure to work with, she made sure we got the bed that was best suited. Business was very clean, floors were spotless. I would recommend this store to anyone, one of the best experiences I have ever had.

I like the comfort of having a Sleep Number. I purchased a mattress, a pillow and the pad that goes on top from them. Their sales reps were polite, friendly and they explained everything. Their delivery team was great too. Since getting the items, I've been having the best sleep I've ever had.

I was treated with respect and was given a lot of knowledge about the bed. I was very satisfied with the sales staff at Sleep Number. He also bought the 2-inch foam cooling pad and a throw blanket or excited to get everything in our house and try it out.

I purchased a top of the line Sleep Number bed 11 years ago. We’ve had a few problems but always had Sleep Number come out and service. One side of the mattress deflated. We contacted Sleep Number and it took almost 3 weeks for someone to service the bed. They finally came out today. I spent over $8,000 on this bed and waiting this long for service is appalling. I couldn’t do anything since I had just had a heart attack and unable to try and fix. I’ve been so uncomfortable it has made my recovery very difficult. If they are selling these beds they need more service technicians to support their products, this is a disgrace!

I purchased a Sleep Number bed based on recommendations from other friends that have it, and the people in the showroom were great at explaining everything. We got the whole bed, the movable bed frame, the mattress and a set of sheets. Though I wish the sheets weren’t so expensive, I was impressed with the rep's knowledge and his willingness to spend time with us. We laid on every bed in the store and they went through the whole computer-stimulated thing.

I bought a Sleep Number flextop king dual i8 - from Sleep Number (no ADJUSTABLE base) floor model. Original selling price $4600.00 but got it for $2600. Purchased in April, well that began my nightmare. I dreamed about owning a sleep number bed for years because the commercials made it look like the best thing since homemade pie. I was sold and desired one but every time I went in one of the stores and priced one they were just too expensive.

We've had a Sleep Number for about 16 years and we recently bought an upgraded one. The salesperson that we bought the bed from was very good and knew their product. The first time we scheduled the delivery went fine. But we are going to have another event with them today, and it's not going so well. We’re having them come to re-set up the bed because they didn’t really set it up the way I would like. It’s difficult to make in the way it’s got set up in our bed frame. But I had to pay for that, and they’re supposedly coming to fix it today. They told us to keep the whole day open, which was fine.

I had some questions about the warranty. The salesperson was very knowledgeable. The lady went through every question and helped me to determine the correct bed for my wife and my needs. The lady also helped us with the sheets and mattress cover.

We bought a FlexTop King bed for $8,000 3 years ago. Within 3 months it was losing lots of air every day and there was such a huge dip in the bed it feels like we are falling out all the time. We also have needed to buy 6 sets of sheets because you have to buy sheets from Sleep Number as they are the only ones that fit. We've needed to purchase 6 pairs already in 2 years because they are so flimsy they keep ripping. Each set of sheets is $250. We have had our old bed for over 10 years and it's still much more comfortable and the sheets lasted for years. We contacted them 3 times and they said we need to adjust the bed ourselves and wouldn't come out to look.

This is my 2nd Sleep Number bed. I have enjoyed both. My first I bought in 2010 and bought a C2 which is one of cheaper models. It was good and I enjoyed it but it was NOTHING compared to ILE Limited edition with flex 2 adjustable base! Both my husband and myself can set our head and legs to level we want independently of each other so we are both sleep comfortably while still sleeping side by side! Yes the Sleep Number bed is more expensive than other beds but if you have trouble sleeping like I do because of health issues it is worth EVERY PENNY!

We purchased a Sleep Number bed for many reason but the one that was of utmost importance was all the feedback we heard about how it helped individuals that snored. The Sleep Number bed was designed so you could raise the individuals head without your partner side (head) being raised as well and this was to aid in stopping the one individual from snoring so the other individual could sleep. You could purchase a Sleep Number bed that would raise the head together or separately. We chose the bed that was split to raise individually. We tried the bed first that you could not raise then the split model bed where you could do each side individually.

Awesome experience with Christina at the Reno Store. Just hope our Sleep Number is as awesome! Looking forward to the delivery at set up of our Sleep Number on December 4. We thought about this a long time and we are excited for December 4, Merry Christmas!

My case Manager, Christine is the ultimate Ambassador for The Sleep Number Bed Company. She was thoroughly professional. She was genuinely focused on my concern and resolvement of my replacement part. One year ago, I recommended your product to our best friends and they do not regret making the decision to purchase their bed. I would not hesitate in the future to continue recommending The Sleep Number Bed to anyone I know seeking a new bed.

The delivery personnel were friendly and professional. They took the time necessary to inform us of all the features of the bed. We were happy with the performance of the bed and had a good night's rest our first night! The sales representative we dealt with was attuned to our needs. This is our second Sleep Number bed. We would recommend to friends!

We've had a Sleep Number bed since the early 2000 and it was getting old. I purchased a new one about a year ago. It was a queen-sized bed, single mattress and we bought the lift to get the head up elevated above the rail. The experience was all good and prompt. Everything they told us was accurate and true. I scheduled the delivery and they sent people out to take away the old and install the new. And it's not only that. They were also there to show me how it worked. They were professional and very informative, and it was a very nice experience. I love the new mattress. I’ve had the first one for almost 20 years that time and I’ll stick with it. It’s been a great experience.

We purchased a king size - split top adjustable base bed just over 2 years ago and we have a gap right in the middle of our bed that is 6" wide. This space is located between the left side and the right side of the bed - this space is perfect for falling into, losing remotes, having pillows fall into - but not great for sleeping! I reached out to their customer service and they suggested trying their troubleshooting guide, tried it and it didn't improve. They also sent out these bolts that were supposed to help. That did make a minor improvement but since, we are back where we started.

Bought a split king i10 model bed July of 2014, told it has a 25 year warranty, been dealing with the two mattresses drifting apart in the center of the bed for a while. Called Sleep Number today to explain it to them. "Oh that is not correct, needs to be fixed. You are under warranty, we will replace both the covers and foam inserts of the pillow top..." It will only cost us $460.00!!! How is that a warranty? So they sell you a bed to last 25 years and after four it is falling apart they will fix it as long as we pay for it. They come off like this is your last bed ever - never need to worry about anything anymore. Crooks, shysters... Never buy their crap. Don’t fall for it. After paying 7 thousand dollars this is what you get.

My experience with Sleep Number was fine. I had one and then it was time for an update. I bought the mattress last March and the sales rep was very helpful and fine. The delivery team was really good too. All their products are nice but the sheets and pillows are a little pricey so I don’t buy them. But I love the quality of the Sleep Number mattress. I don’t think I’ll ever sleep on anything other.

So proud to have a bed that will help with my back problems. The adjustable mattress is beneficial in so many areas of the body. Takes the pressure off of my spine and hips. I haven’t been able to sleep and get a good nights rest in a long time. I am grateful for the experience to sleep in my own bed.

Jeremy called the morning of scheduled delivery and estimated when they would be here. He called when they were on the way from their last delivery and arrived within 20 minutes of his estimate. He and his helper (sorry, I forgot his name) got the bed set up quickly. Jeremy was knowledgeable about the product and had a sense of humor - always a plus.

My husband bought a Select Comfort 19 years ago and I just bought a name brand bed that I'm not very happy with. I have spinal issues and just had cervical surgery. My husband suggested we go to the Sleep Number store. I'm so glad I agreed. Ashley was great help, I bought a Queen Dual p5 360 Smart Bed. And I purchased an Airfit Contour Std. pillow. I can't wait to get my bed, the pillow is fantastic.

We were looking for a bed and went to a Sleep Number store. We were attracted by the Sleep Number concept because me and my wife could choose a different setting regarding the way we sleep. Salesman was very nice and told us that we had 100 days to try the bed and if we didn't like it we could return it and get our money back. At this time we were told that we could choose UPS delivery for 59 dollars or Sleep Number delivery and bed installation for 199 dollars. We kept looking for a bit and finally took the step to buy a C2 bed, and first surprise the UPS delivery wasn't an option anymore. So we decided to not get their special bed protector to stay in our budget.

Maria was great. Very attentive and professional. Made our purchase experience pleasant. She answered every question and did not try to pressure us to buy anything. Treated us extremely well and will definitely do business with her in the future.

This was an upgrade to our prior Sleep Number bed. I am so happy that we got the i8 with an adjustable base!!! I can't say enough about how well we are sleeping. The under bed lighting is an added bonus! Love everything about Sleep Number!

Rick at the Selma Texas store off Hwy 35 was very knowledgeable of the Sleep Number series of products. Everything was explained so that we understood and also being so friendly made the sale go very smoothly. Rick was very professional and walked us through every step. Thank you.

The customer service was very friendly, professional and knowledgeable. It was a great experience, so happy I purchased a Sleep Number and I would recommend highly to everyone, without a doubt the most comfortable bed we have ever owned plus the sale offers make it affordable for all.

I have had my bed for a few years now, and I like it. However, because it is basically it is an air mattress, I had no idea it would bulge on the sides. I often times have to sit on the side of my bed prior to getting out of it. The mattress is now bulging or sagging. I wish I had known it would do this prior to my purchase. At least with a regular mattress you can turn and flip it to prevent this from happening.

We had a Sleep Number previously and liked it. We bought one recently and knew what we wanted when we went in. The sales agent was very nice and gave us the information. The delivery team was very efficient as well. Overall, we’re happy with our Sleep Number and have recommended them to others.

We were looking forward to our delivery today until we got an EMAIL 15 minutes before they were supposed to arrive telling us they didn't have our full order on the truck! They said it will be 11 days wait!!! We already moved our bed into our grandson's room to prepare for the delivery (we had to move his twin bed to storage since Sleep Number will only move ONE bed). Then, they LIED and said they TRIED to call us, but there was NO voicemail set up (NOT true, they never called!). What are we supposed to do without a bed for 11 nights?? We had to rearrange our work schedules to be here today! There's no promises we can get the new date off to be home for delivery. Considering cancelling the order all together! NOT HAPPY!??

Got my bed and the very first night I was on a support chat window trying to get my pump to work. After being promised a new one would be shipped out 2 day rush, anyway you can count 2 days came and past. This happened on a Wednesday night, I got my new pump the following Monday. Thanks guys. I was not offered anything other than a free replacement pump, not even a sorry for any store manager or anybody in the company other than the chat service member. Still debating the 100 day trial and shipping it back or not. Sleep Number isn't doing much as a company to convince me to stay.

We had an old Sleep Number and we liked it, so we thought we'd try another one. The reps were nice enough. We purchased the longer and narrower bed than a regular king size, and it's one of the better ones. We brought it home ourselves and so far, it's been fine. The old one was getting where it lost a little air pressure, and the new one holds its air pressure.

Updated on 11/12/2018: I dropped the controls for my adjustable bed. The holding end for one of the batteries broke. These controls have 3 holding brackets. The one that broke was made of VERY THIN material. I think this is the reason for this issue. I had this happen once before but it had to do with something else and I can't remember. I feel this is a manufacturing issue. This probably has happened to numerous individuals. My first issue was the representative that took my call sent me the setting controls for the Sleep Number when I explicitly said I had my bed in the upright position and it was impossible to get the bed down.

My 98 year old grandmother was scheduled for a delivery of her Sleep number mattress this past Friday, and it was delivered to my home address instead of hers. The shipping information clearly had her correct delivery address. The delivery person didn't call before they came to confirm whether or not someone would be there. They made no effort to deliver her mattress to her even though she lives about 12 miles from me. Instead they rescheduled delivery for an entire week. Very disappointed customer for now....

Essentially three people were involved in our purchase and installation: Alejandro ** (sales) and Renee (sp?) and Brandon (delivery/installation). All were pleasant, personable, helpful (and patient with us) and very professional. Alejandro never pressured us, but he carefully and completely described differences between our old Sleep Number bed and the options available. He helped us select the optimal system for our needs. Renee and Brandon called twice on the day of delivery, and were within two minutes of the projected arrival time. They were hard working, efficient, worked like a team in assembly and placement of the bed, and they explained the hardware and the software to us quite well. We like the improvements of this bed over our previous (15 year old) Sleep Number bed. We only received it last night, but I suspect we'll be quite happy with it.

My back was hurting. I lay down on your bed in your store, made a few adjustments and my back pain went away and that was the reason I considered a Sleep Number bed, came back 2 days later, bought one of your beds. Now I am waiting to received delivery.

I purchased twin Sleep Number beds in 2013. Due to changes in my personal life I was in need of a larger bed and was considering buying another Sleep Number. The technology is greatly advanced and Sylvia **, the sales representative, expertly demonstrated all the advances and new features of the 360 Smart Bed and the 360 FlexFit 2. Because of her expertise and the skillful demonstration, I bought & love it. Super professional, knowledgeable sales representative.

Delivery and set up was very punctual and professional. Everything was explained and my questions were answered. Very pleased with this. Would recommend to anyone. They were very nice gentlemen, moved my existing mattress back to my other bedroom and were very careful when doing so.

We purchased a Sleep Number bed and FlexFit 3 Base. The sales associate assured us that we would have a 100 day trial with a money back guarantee. Prior to receiving the bed, we saw online that people had issues with returning the base, so we called the store and were told... "Sleep Number would not do that and even though the base isn’t technically included, the company will take it back if you’re not happy."

The sales experience was great and not pushy at all. The bed sales itself without any additional help. We wish that we would have purchased this bed sooner, even after a week we are already sleeping better. This is the best investment anyone can make for their well-being.

I have a very bad back and wanted to try Sleep Number out. I went to them and my last salesman was patient, very kind and helpful. I bought the 360, which is the best one. However, I'm unhappy that they would ask me to purchase a $40 control after spending over $9,000 for a bed. They said I should use my iPhone or iPad. Still, scheduling the delivery went perfectly and the delivery team was great. Also, the 360 is extremely more comfortable than our old bed. The padding is thicker, much better, and softer for me. My husband loves how you can recline anyway you want to sleep. I love being able to see at night due to the light under the bed when I get up. I absolutely, positively love everything about it and highly recommend it.

We bought a Sleep Number bed a long time ago and it eventually wasn’t filling up anymore. It had a small leak so we bought another one. This is our second mattress from them and we like it. The sales reps helped me figure out which was the right one out of a choice of two or three different ones. They shipped it and then we set it up ourselves. We've told some family already and they bought one, too.

Had a Sleep Number for years, the best bed ever, bought a heat pad, worked great for about 8 years, then it quit, so we ordered a new one. Would not be without one. The cost of 170.00 divided by 8 years. Was worth every dime.

They did a good job but did not explain set up good enough. I could have set this up and saved 200 dollars. They were on time and very professional. Still dont know why I had to pay you 200. I had to set the bed and wifi up myself.

We bought a Sleep Number with the dual temp a few years ago. The bed was awful - could not get a setting with a good night's sleep. Went back to complain - got talked into an adjustable base. Now we sleep on our sofa. Over 3000 for a bed that is uncomfortable, causes neck, headaches and back pain! Never again!!!

I had a Sleep Number for years and I recently purchased a new mattress. The salesman did great. I had no problems. And then, the guys set the mattress up. It’s very comfortable. I changed to one that would raise and lower the head and I’ve had no problems with it. I’ve had great service.

I had my first Sleep Number for 15 years and so it was time to get a new one. The one I recently purchased is a better bed. The mattress top is a little better than it was originally, and the frame is certainly better, too. The sales professional I dealt with didn’t try to push anything on us. He was interested in what we were looking at and what our needs were. I have rheumatoid arthritis, so there are some days when I need a harder bed and some days when I need a softer bed. He was very accommodating in trying to fulfill my needs. The home delivery was also magnificent. The delivery guys were the best and they were funny as well. They were in and out and we had a good conversation with them. They made the adjustments and put it in place for us quickly. Sleep Number helps in making my sleep much better. The fact that this is my second one should speak for how well I like it and what a good night’s sleep it gives me.

I have been a Select Comfort consumer for over 25 years. I and my family have purchased numerous beds. I just spent over $6000 on mattresses and adjustable bases. The new style foam topper kills my back. I hate it. I’ve exchanged it for a different model and it still stinks. I’m stuck with a bed that I can’t even sleep in.

The service I received from Sleep Number from the office down to delivery was friendly, efficient and one great experience. They made it easy to understand. I will recommend the bed and this store for sure. Thank you guys for helping me enjoy my new bed.

My husband and I spent $7000 on a bed and waited 3 weeks for delivery. The bed arrived and was defective, so could not be installed. We waited 4 more days for another bed. When the delivery people showed up for the second time, they had no bed on the truck to install. They then said we’d have to wait 2 more weeks for another bed. We have been offered no compensation for our inconvenience. Their customer service representatives and supervisors are rude and offer no help. I cannot say enough bad things about this company. Do not buy from them.

Our experience with the sales ladies at Sleep Number were very personable, professional, took their time to answer our questions, patient, informative and be the end of the sale we were actually friends! We know they are dependable to call upon as ask questions in the future.

My Sleep Number 360 Dart bed - Fantastic customer service from my salesperson Shakin ** to customer service and the delivery and set up team. A firm I will use and tell others about my salesperson Shakin was extremely helpful answering questions on how this bed is different from my original. Also I saw the advantages to having another Sleep Number bed.

I called the Sleep Number Warranty Department on 10/10/2018. They had me pull everything off the bed then completely unzip the top of the mattress and do an examination of the foam underneath while I was on the phone with them. This was unbelievably ridiculous and then I volunteered to email this person pictures. Never heard a word. Called them again this AM. They are going to UPS me some new foam out to stuff my mattress. No warranty service. I'm 63 years old. I should have asked these questions before I bought the bed. Beware, you don't get what you pay for. I don't recommend buying this bed. What happens if it shifts again? Why did it do it this time?

6 years ago I got into a car accident. I've been in pain ever since. It's getting worse and worse because of the Sleep Number bed that I've had for 5 years. I went through for remotes because I have adjustable frame. For the past year the foot part won't go up and the head part won't go down and I can't afford to buy any more remotes. They say it's a 20-year warranty but they're full of it. The bed slides off the frame so you have to lift it. Now there's a big hole on the bottom of my mattress that was hooked up to a hose to make it softer or harder. All it is is an air mattress and an egg crate. $3,000 I spent and it's making my back worse. I told the guy at the store I just got into a car accident so he gives me a bed that I have to lift the mattress every day. I've been sleeping on the couch for a year. They should not be allowed to stay in business. Worst customer service. Lies lies lies. Thank you.

We have Sleep Number products in our home since early 2000. This time, we got a Sleep Number 360 smart bed. We had already had a Sleep Number bed for eight years and we have kept it and put it on another room. The reason we switched to the 360 was because my husband had rotator cuff surgery. He's had surgery on both shoulders. And with that surgery, you have to sleep in a recliner for so many weeks. He can't lay on either one of his shoulders for long at that time so it really helped. He felt very comfortable with the bed. He can keep it raised to keep the pressure off of his shoulders. Four weeks ago I had to get up during the night and help my husband get up. Now that we got a bed that raise up my husband could move back to the bed and sleep sitting up without putting the pressure on his shoulder.

Salesperson spent an hour with me answering all my questions and proving detail information about Sleep Number product. I tried every bed and numerous pillows and never felt rushed or uncomfortable in the process nor pressured by the salesperson.

I've heard some positive experiences from friends about Sleep Number and I decided to purchase two beds. I got a split king i10, which is where I sleep. I also got a c2 for a spare bedroom. Sleep Number's salespeople were very nice. They took us on several beds and let us lay on them. They gave us a lot of information, and we felt very comfortable. The delivery team was great. They were also very helpful and very nice. It took them two hours to set the whole thing up because I had an existing bed. One of them went through everything and got us connected online with the bed controls. The Sleep Number is the most comfortable bed I've ever slept on. They're expensive, but they are well worth it. Our experience with Sleep Number was very pleasant and easy. I have recommended Sleep Number to others.

My wife and I bought a couple of beds since we have been married and the last one was not a good quality. I had a couple of people who recommended Select Comfort bed so we thought of trying it. When we walked in to the place, their customer service was amazing so we ended up walking out with a bed that day. Tay was nice and helpful. He answered all our questions and he was balanced. He took care of me and my wife and also interacted with my son. He was very professional. He upsold us and we bought everything, the pillows, bedding and a comforter. We even called back and ordered more sheets.

I have to say today is a great reason for me to cancel my orders for a new bed with Sleep Number. They have a 25 year warranty but the way that they do the math you only get 24 years. This is very important when dealing with the warranty replacement. I placed an order for a bed in September 2004 and I have had issues and tried to be a replacement part and they told me that I was in my 15 year of having the bed and this is in 2018. I know that I had issues in school but I know 2004 – 2018 = 14 not 15. I spoke with some customer’s service agents and so called mangers also that were really rude. I just know that I will never buy from this company ever again.

Our Generation 1 Sleep Number bed got moldy throughout and they replaced the mattress. I was pleasantly surprised and would consider purchasing another one because they stood behind a long-time customer. I am concerned that the new bed will have the same issue.

Love my SleepNumber bed. It’s awesome. For 3 years I woke up every morning feeling like I’d been in a fight. I now wake up without my back aching. The sleep expert at our local store was incredibly helpful. I highly recommend.

I purchased a third Sleep Number bed and the product is of good value. I find them comfortable and I enjoy it. Sleep Number also has good sales people and when the delivery team put the bed up we were all happy. It adjusts in a way that you can stretch your own pressure points.

This is my 2nd SN bed. The salesperson, who is also the store manager, knew exactly what I had before. A SN bed with a SN box spring. When my new bed was delivered & assembled, I had hoses sticking out on both sides, apparently, the salesperson failed to tell me the hoses are now on the sides of the bed, not at the head of the bed like they used to be. So, it cost me another $480 to get the "integrated" base. Why do I call it failure to disclose? Because the exact same thing happened to my Mom who was getting her 2nd SN bed. Just imagine walking into your bedroom & seeing hoses sticking out of both sides of your bed. No discount offered either, so this must happen a lot.

The Sleep Number bed I got is great and I'm very satisfied with it. I've had Sleep Number products for 12 years and the bed I recently bought is my sixth purchase from them. The people who delivered were very courteous and helpful, and they showed us how to use the remote and everything. I've recommended Sleep Number and I've had several people purchase it, so people followed my recommendation.

I've been very pleased with the comfort of my i10 Sleep Number bed for three years. But now during the first time I flipped and rotated the top foam layers, I discovered many, large, nearly through-thickness fractures of the memory foam layer. Memory foam should not crack after 3 years. Just got off of chat with Sleep Number and, under their so-called, limited 25-year warranty, these two pieces of memory foam are costing me $237.36. This is a total rip-off.

Remotes were not set up properly so it was a constant battle with them but the store manager was great at helping me get them operating properly. Bed is very comfortable but you need a week to adjust. It will not be comfortable the first few days but once you find your numbers it's like sleeping on a cloud.

I received an e-mail with my order #, since disappeared, and no shipping information. Please let me know so I can inform my son to pick them up, as I am out of state. This is turning into a huge hassle, which I thought I was avoiding by going directly to the store. Customer service?

Just liked the vibe in store from greeting to my leaving. The reps were nice. The service was w/ knowledge, suggestive but not pushy. Concerning to our needs, just felt taken care of & will recommend to family/friends.

Tony the Manger knew everything about Sleep Number. He took a lot of time explaining everything. There was no pressure. Also Tony the other salesmen was very helpful. They make a fabulous team. Your Company is very lucky to have these 2 men. I will be back shopping again.

I've had a Sleep Number bed for at least 10 years and I was happy with it then a friend of mine bought that off me. I bought a new one in February and I got a good service. The sales rep was fantastic and did a great job. He sold me that day and my closest friend, and I've got another friend that may be interested. I got a queen size and I have the ability to elevate the head and feet. I also got some of their sheets, body pillow, and two of their curved pillows where my neck can fit into. The delivery team was great too. One was a little new at it, but the rest couldn't have been any nicer and were really personable. There was one who knew exactly what he was doing totally and he was one of their best guys. He did everything and showed me everything. I would tell others to go over to Sleep Number and I would also tell them who the rep was that helped me.

Great product. Only thing I find is that it's too expensive. I have back trouble and had heard how comfortable this bed is. The bedding is really nice but from my point of view it still seems to be in the overpriced category. No matter how you look at it $7000 is still a lot of money.

I honestly have to say that the whole experience was nice and very informing. Everyone that we had to deal with made it such a pleasure to deal with Sleep Number. From the salesman who sold us on the mattress we bought to the delivery team that set up the bed.

Your staff at the store in south Hills Village was very professional & helpful. Your Greensburg staff were horrible. Not knowledgeable of products and arrogant when questioned. You need to retrain your staff in your Greensburg, PA store. I am sure that you are losing sales. Gave us incorrect info.