Sleep Number Reviews

We've passed in the store of Montgomery Mulholland Bethesda, Maryland and tested one Sleep Number bed for 10 minutes and thought buying one would be a good idea. We also have friends who have and like Sleep Number. The sales rep was very helpful, knowledgeable and instructive and the delivery was smooth as it could be. We have the bed since January 2017 and we like it a lot. We have the type of bed where the two tops of the beds could rise independently of each other. However, we had two sets of sheets and they both tore at the exact same place, where the sheet fit. W. We were advised that they have different levels of the sheets and they were having a lot of problems with the ones we've gotten. When we took the sheets back three weeks ago, Sleep Number replaced them immediately without any hassle and as nice as they could be about it. We're happy with Sleep Number and would recommend them to a friend.

To make a long story short. We wanted a Cal. King four poster bed frame and a Sleep Number mattress to go into the bed. We ordered the mattress in Dec 2017 and it was delivered and set up on the 22nd (the setup took less than 10min). We did not have the bed frame yet, we didn't find one we liked for a month or two and then it took a while to get it. We final had our new Cal. King four post bed delivered on April 8th 2018. We set the bed up and it looked great, we then tried to put the mattress on the bed, well it didn't fit. It was too wide and it was too short for the bed frame.

On Feb 1, 2018 My husband and I went to Sleep Number bed store in Santa Rosa, California. Checking out their latest beds we were informed by the sales rep that we had 100 days free trial... not once were we told that the bed frame was not part of the free trial and could not be returned and was a separate sale item... After checking the beds out we went back the next day to make a purchase. At that time I asked the rep, "Have we been told everything we needed to know? The information and all the Fine Print was very difficult to read." Her reply was, "Yes"...

Last bed I will ever buy! This bad boy will take me to the rest of my life with the best sleep around! Even my 3 dogs love the new larger bed, and the shih tzu is in love with the foot warmer! Scored a 92 on my sleep quality last night!

We have three Sleep Number beds now. Our most recent purchase was last year and we knew what we wanted before we went into the store. We wanted to get the Flex 2 with the ability to adjust up and down. Also, we changed to a king size and my wife and I now no longer have to worry about waking each other up all the time when one of us rolls over. The overall quality of the beds has been really good. One of our previous ones had a mold problem and it was replaced. We were asked to check the mattress for mold in a particular spot and if it had mold, it would be replaced.

Comfortable bed. Friendly staff. But questionable product. Wasn't told mattresses separate 2-4 inches down the middle. Didn't send someone out to fix it, but sent us a replacement cover and told us to disassemble and fix it ourselves. Adjustable frame stopped working after 3 months. No company support. Passed the buck back to us. Told us to chase down replacement module from Sleep Number vendor. REALLY??? For a bed that costs close to $5000 I would have hoped for much better customer support and service - especially since problems started showing up in the first few months!

My old Sleep Number bed that I used for more than 10 years was worn out so I got a new one. When I went up there to buy the bed they explained everything to me very thoroughly. The delivery team was also wonderful.

Can't remember if I reviewed before, but after 3 years with this overpriced Kingsize air bed I am so ready to be rid of it. After my husband passed, I tried to exchange it for a smaller bed at least since I had just paid it off at $4000.00! It comes in pieces & was so concerned that movers could handle this when house was sold. From what I've researched, it looks like you can buy similar comfort for a lot less.

We decided that we would take a splurge and spend some money that we never thought about spending before on a mattress. We walked into the Sleep Number in Mobile, which was the closest one to us. The experience of going to the store and having someone that was extremely qualified to help us made a huge difference. The showroom itself was inside a mall so there was a lot of people that didn't need to be in a mattress place shopping at the time. But they now have a new location and we visited it just a few days ago. It’s such a nice location and people will love it.

We bought a Sleep Number bed a few months ago, got the massage and elevation features. At first we liked it, then the connectivity issues started popping up. It will happen when you have the head raised, then you can't sleep in the bed, my wife says she is not going to use the features because of that. I say, "If we are not going to use the features lets get rid of it." I looked under the bed to see if there were any obvious loose wires or connections, that's when was I surprised to see the huge amount of apparatus it takes to make the bed work, large boxes, pneumatic hoses, delicate looking wires dangling down, what a mess. I see why the pump box would have to have some size, but the other control box is the size of shoe box, looks very 1980s, should be the size of a pack of cigarettes.

My experience with this company from purchase to delivery was wonderful. The bed itself is amazing. Bought the king p5 360 Smart bed with the FlexFit 2 base. All functions controlled is on their online app. The app is easy to use. No messy cords. But you can separately purchase the cords if you prefer. The app tracks my sleep pattern number on a graph. So I can find the number that best works for me. The head and foot functions are wonderful. Go to bed with swollen feet adjust my bed then normal by morning. Can't say enough about the wonderful people of this company that helped me through the process.

We have Sleep Number close to 20 years and purchased our first one because we wanted a better way to sleep. My wife and I have different desires. I sleep on a much firmer bed than my wife does and with our Sleep Number beds, it's been that way. Then we upgraded our bed three years ago from a queen-size to a king-size. And it's one of those that has the positions of the head and foot. We really appreciate it. Now, when we have visitors, they enjoy our Sleep Number queen-size in what was the kids' bedroom when we had kids at home. Their customer service has always been positive and we never had anything that was not totally satisfactory. We have told several people that we have Sleep Number and that we enjoy it.

We had great and helpful sales people and the beds are great and wonderful beds! The delivery people went above and beyond what was necessary. They helped two senior citizens to get their rooms and beds just perfect. And made the programming relatively easy and understandable.

I purchased a queen size P5. The bed itself is okay but we've had problems with customer service from the start. When the bed was installed the pump was incorrect. When I called our salesman to let him know he transferred me to customer care where I was basically passed around and eventually got a new pump ordered and they wanted me to install it. This is why I paid for installation. I also had to take the bed apart and redo it because they had it crooked where the mattress leaned toward the right. The gentlemen that installed my bed left their knife inside the bed. Luckily it was closed. The bed tends to roll you towards the middle and they mailed me a piece of foam padding, no instructions. I just got off the phone because when I tried to use the inner circle I have no order history. The gentleman told me I should use the online chat for help and not him. The customer service is awful for a bed that did not exceed expectations.

I tried to place an order on the Sleep Number website. When I tried to go to my shopping cart an error message appears. I contacted customer service via email and no one responded. I then called the customer service number and they told me they could not help me and to try the chat feature. I tried the chat and after forty minutes of no help I was told a supervisor would be contact me. It has been two days and still no response. I never had such a hard time trying to make a purchase.

Sleep Number is very good. I've been sleeping on them for the last 30 years. I needed a new bed and I bought a king size bed from them this time. I had it delivered and the delivery team was good. Sleep Number's quality is very good. Everybody was professional. They did what they were supposed to do. Overall, my experience was great.

We have had Sleep Number since 2004 and we loved it. Last time, we bought one that was just like our old one. The sales representatives at Sleep Number were very pleasant. The first time they put the bed up, the air was going out, so we called them and they came back and fixed it. The bed is a little different but it’s fine. It’s a great bed. I have recommended Sleep Number to friends.

Bladder started leaking and your team did a great job in getting us a replacement. Would like to have a tracking. This would aid in our planning regarding the due date. Thank you for your product and assistance.

There is something very wrong with your company when you sell and deliver a mattress to my home that is KNOWINGLY inadequate. The side rails are much higher than the air bladder, even when the air bladder is set at 100. The center of the bed is sunken, so that I’m sleeping in a valley. My head is higher than my torso. My feet are high than my torso. When I roll to one side of the bed or other, it is an uphill journey. Mattresses are supposed to be flat!! Tell me you don’t know that? And when I call my salesperson, he hands me off to Customer Service. And it is there that I am told that, "You KNOW that the air bladder does not inflate to the height of the side rails!"

I followed her instructions to unmake, undo, and troubleshoot the bed. When I got ready to get in bed tonight the bed is now sagging more than ever. I had agreed to pay another $357+ to get my almost $5000 bed to be somewhat comfortable but this is ludicrous. As I stated earlier to the lady on chat…. This is the worst bed I have ever had and the worst customer service. When I bought the bed I was told it had a 20 year warranty, now the warranty is prorated because the bed was poorly made. The memory foam is splitting sideways, the egg crate foam is soft in the middle but not the sides, and the bed sags horribly. The remotes do not work. Please tell me you are going to address the quality of the mattresses.

My husband was recently paralyzed. Sleep Number was recommend to us by his spinal cord injury team. There were specific height requirements that the saleswomen was absolutely positive that the bed we chose would meet. Upon delivery and set up it did not meet the requirements, it was too high. Adjustment parts had to be ordered and were delivered within 3 days, the install team could not return for 14 days. My husband arrived home the day after the initial set up. And it has been extremely hard for him to transfer into bed.

The Sleep Number bed is a far superior product! We are excited to try and experience the advanced technology of the newest product. This is our second Sleep Number bed, and we have highly recommended your bed to many of our family members and friends.

Our other bed wore out and we were just checking and happened to go into Sleep Number and liked the way everything was on it. Their sales reps knew what they were talking about and it wasn’t high pressure. They just showed us what it was, then we went with that. We have retired and we were in a position that we had the money, so we went ahead and bought the Sleep Number bed. We had a different type of bed before with the air mattress and it kept losing air. The Sleep Number’s quality is great and I sleep through using the bed.

We were needing a mattress, and I did all the research and I didn’t find anything that didn’t have some kind of flaw in it. And a guy at the gym I was going to said that he had a Sleep Number for 20 years now and it was a great bed. He only had replaced a gasket 10 years into it. So I went ahead and got a Sleep Number. We've had it for two years now, and the biggest pro for me is that I could adjust it to be softer or harder. I've got an arthritic hip and I do jujitsu and police work and thinking about the hip pain that I have, I don’t think any bed is gonna feel perfect. We got our parents to buy Sleep Number too and they sent us 100 bucks. We bought a sheet set and we never saw it for a long time and they didn’t really ask a lot of questions. They just sent us a new one so that was pretty nice. I have recommended Sleep Number.

Our previous mattress was a Sleep Number mattress but was getting old. It was still comfortable, but we decided we wanted a new one; thus the purchase of the new mattress. We were kept well informed of the delivery date and time. We were very happy with the early delivery date and time. The delivery technicians were very efficient and professional.

I've been on a Sleep Number bed for almost 20 years now and I'm on my fourth Sleep Number bed. Their reps were friendly, professional and knowledgeable, and I had mostly good experiences with them. I sleep on my bed as hard as it can get and I don’t change it because I have a back situation. The overall quality of the bed I have now is fine and I get a good night's sleep.

We were impressed with the LYNORA ** who demonstrated the Sleep Number Mattress. The demonstration was very Helpful, She offed a 12-month Deferred/Free Finance Loan. We signed up for the 12-month Finance Free contract. We took the Mattress home, after we signed the contract, the same day On 4/24/2018 at 12:39 PM.

I am thankful for the level of customer service that this company has. From day one when I walked into the store to 'look' at the products I have felt like a valued customer. I ordered my bed that day, the SN employee took her time with me and the bed and walking me through the entire process and getting me everything I wanted. The delivery guys were professional, friendly, and quick, they had my bed set up and ready and had went over the controls and moving tips all within 30 minutes. The inner circle program allows me to earn credit toward future purchases and chances to win free SN items. The employee that sold me my bed (which is the best sleep I've ever had) has called and checked in on me and my sleep experience more than once to ensure I was a satisfied customer! Just above and beyond in my opinion.

I observed the installation of my new Sleep Number sleep system during the entire two hours it took the two professionals to assemble and install our bed. I was amazed at the detail of construction and thought that went into the system. The team was efficient, knowledgeable and professional.

I love my new Queen size Sleep Number bed. It is comfortable and takes up less space than my old King sized Sleep Number bed. Matt, the salesman at the store and the delivery guys were exceptional in their knowledge of the products.

I was having issues with my back and I still do. I didn’t feel like I was resting well. Also, we had a queen-sized bed and I wanted to get a king-sized bed. We decided to go ahead and check Sleep Number out. We weren’t planning on buying one, but we ended up buying one when we were in the store. We got the mattress, the pillows that were recommended, and the sheets that were recommended for temperature control. The sales reps were good. This has been a couple of years ago. And we happened to be back where we used to live and we knew one of the salespeople years ago. He was our son’s soccer coach when we lived over there.

We purchased our bed (Half-Split King) 2 years ago. A few months ago the bottom sheet ripped at the split. These are expensive sheets; it was upsetting. The next week, the second of sheets (used on alternate weeks) ripped in the same spot. Very disappointing.

We are Numbers Bed owner for 15 years. Between my parents and I we have owned 4 Numbers Bed. We have loved our Numbers Beds. 4/8 we purchased a new upgraded bed with customized bedding and pillows. Bedding was expected to be delivered 4/16, we followed the tracking and immediately knew it was misdelivered. We reported to UPS on 4/17 and then to Sleep Number on 4/18. Sleep Number agreed to ship another package of bedding as we were having bed delivered on 4/24. 4/19-4/23 midnight my husband and I were traveling by car 13 hrs each way to move his sick mother and gut/prep her property for sale, exhausting and mentally draining trip.

We picked the Sleep Number because of the reviews on Consumer Reports but we knew the bed that we wanted. We had tried the memory foam and the Tempur-Pedic. And the thing that we didn't like about that was that they broke down after a while and mostly because they slept so hot. We started looking at Sleep Number and we got the ones which the head and the foot can come up. We tried them out in the store and we really liked it. Also, we did pillows and bedding and the mattress and then the base that moves.

Thank you for a good night of rest and waking up back pain free. I have changed my mattress twice within 1 1/12 year and still could not get a good night's rest. My daughter insisted on me getting a Sleep Number bed. So on my way home from brunch after church on Sunday with friends and severe back pains I called her and said I can do this anymore. Lets' go to the nearest Sleep Number to try out their bed. And that's the best decision ever.

The sales and service personnel are really knowledgeable, fair, personal and simply great. I would not order the mattress protectors with the dual zone cool control as it goes under the dual zone and sort of loses its purpose for being. The sheets are a waste too as the two dual zones can’t connect together as there is no hole in the middle of the sheet thus prohibiting connecting the two dual zones. Again a waste. Finally using the dual zone does make your mattress firmer than your store Sleep Number. The dual zone does a great job and was too cold on night one!

I was having back problem and I needed a bed so I went to try the Sleep Number bed and thought that's what I wanted and I liked it. We've purchased the C and I got some bedding. We got the king size separate. The sales reps were all awesome there and we dealt mostly with Cheryl. She was a good salesperson and she was very thorough. The delivery team was very nice and pretty efficient and we love the overall quality of our bed.

I had a great experience with Sleep Number customer service. Merl was a very patient person. She went beyond her duties to help me. She called me to check on me if I've sent an email to her yet. She was very knowledgable about the products and pricing. She gave me a great deal to update the pump. 5 stars for Merl.

10 years ago I made the best purchase of my life. My Sleep Number is as comfortable today as it was my first night. My next bed and every bed will be a sleep number. The bed is easy to move and has operated flawlessly for the past 10 years. This bed will be passed down to my children when I move into my new king sized sleep number.

Excellent service representative. I couldn't remember what name the Sleep Number bed was under, so she went above and beyond, while being extremely patient, to find my records. She had to look up three different names and three different addresses before she found the right one with my own name which I did not realize was in the system. Thanks!

Salesman was knowledgeable and answered all our questions! Listened to what our needs were and seemed genuinely concerned that we choose the right bed. We felt that he did not push us into the most expensive bed but the right bed for us. He was very honest. He could have just sold the most expensive.

This is my second sleep number bed (Queen sleep number FlexFit2). Ordered the Dual Temp. Wow, love love love controlling the temperature with the remote. Keeps the bed cool in this warmer weather thus a great nights sleep??? With the head raised slightly. Great invention, the DualTemp.

I liked the different sets of Sleep Number. I got the bed so I can sleep better. The delivery was good. The delivery team set the bed up and did a demonstration. It's been three years now since I've had the bed and the overall quality is good. We have recommended Sleep Number too.

We paid to have the bed installed. The men pushed the bed against the wall and on top of one of the air hoses. We could not adjust the air on that side of the bed. We called the installers and asked them to return and lift the bed off the air hose, They refused to come back. We had to take a large dictionary, both of us lifted the bed, and managed to get the air hose out from under. Ever since the bed has lost air every day and my wife has to pump it up. We called Sleep Number several times asking them to come out and replace the hose but they said we would have to pay $299 for someone to come out and remove the hose, then pay another $299 to have him come several weeks later to replace the hose.

I slept on a Sleep Number at a hotel and loved it. The purchasing process online was easy. I went to the website and I knew what I wanted just from looking at it and ticked it. I got emails from Sleep Number throughout the whole thing. They set up the delivery time that would work for me and then they installed it. They warned me that the side of the mattress tend to collapse over time if you sit on the side of the bed a lot. So they told me not to do that and it helped quite a bit. I just wish I bought one that was a little more expensive. It would have been nice to have some of the other features where I could raise my head up just a little bit higher.

I’ve had Sleep Number in the past and I’ve had it since 2005 but it died. It was old and I had a power surge and it blew out the motor part. I got another one and I purchased just the mattress because I already had the frame. My interaction with the sales representatives at Sleep Number was wonderful and easy. I did it over the phone and the mattress came. They delivered it then we set it up. The overall quality of the new mattress was excellent, although it was not brand-new. It was two years old, but it was new to me. I had an excellent experience with Sleep Number.

Have had our Sleep Number for a few months, Have tried to return it a couple times but have been talked into trying a few new things to make it a better "sleep". Finally have given up and just want it gone! Paid over $10,000 and now they plan to refund less than $4500.00, and want me to pay either to have them pick it up for an additional $199 or go buy large boxes, wrap and put it all into "several boxes" (as I was told) and ship it back to them :-o... Read all the fine print fellow shoppers.

We purchased a King Size Split Top (I think P8). Not sure about number, but around $6,000.00 about 18 months ago. Did the whole experience in store. Thought it was great. After sleeping and living with the bed you realize you are now confined to 2 twin sized beds with a split in the middle especially when one person puts the head up a little to sleep. There is no place to lay your arm if you are a side sleeper if the head of bed is up on the other side, And if one wants the feet up both have to have feet up. It's a nightmare. I actually dread going to bed. I sleep in one of my kids' beds often when they are away for the night. I called Sleep Number about 6 months in and was told, "Too bad, your 100 days are over. Nothing to do for you." Be aware that you will be getting a much smaller sleeping space vs a king size bed if one of you use the head up. Overall, so disappointed and I can't wait to get rid of this bed.

We've had Sleep Number's P5 mattress for about a year and a half now. We decided to get one because my wife has a back problem. She's a dental hygienist and she suffers from occupational-related back problems. The sales reps at the showroom did a great job. The people who delivered the bed were very professional. They put it together. When we bought the bed, we were about a month and a half away from moving so I was very concerned that I would not be able to disassemble and reassemble this bed. The technicians took great care in explaining to me the procedure and I was able to totally disassemble the unit, and then reassemble it in our new home. It's been working flawlessly. It's a very good bed and we sleep very well in it. I recommended Sleep Number to friends who had purchased it and Sleep Number sent me $100 bucks. I told my friends the truth that it is a great bed and it is not cheap.

We had a Sleep Number bed before and we just really enjoyed it. We've had their products for six years now. Recently, we purchased the split king with the adjustable base. I've had a good interaction with everybody from the salesperson to the delivery team. The delivery guys came in and took care of business. They ordered stuff that didn't show up. Sleep Number's product's quality is wonderful. We've been pleased with everything. I would recommend to a friend to get one.

My husband and I made an impulse buy 2 years ago when we bought a Sleep Number bed (Split King P5). I was undergoing chemotherapy at the time and I thought a new bed would help my discomfort at night. We were well past the timeframe to return the bed but I still felt zero comfort. It feels like I’m sleeping on an air mattress, which is what the bed essentially is. My sleep has gotten worse since we bought the bed. I would NOT recommend Sleep Number beds to anyone. So many nights of horrible sleep. So much money wasted down the drain.

I bought my split king bed about 9 or 10 years ago when the split kings were two XL twin beds side by side. I love the comfort my bed provides but now that my life situation has changed, I find I’m stuck with two beds (with hard to find sheets) and dealing with a crack in the middle sucks! I would love to get rid of my beds and buy a queen size adjustable bed but Sleep Number has no trade-in policy. The least they could do is accept a trade on my adjustable frames that are in perfect working condition. That’s my only gripe but it’s making my life miserable!!

We had great service at Sleep Number when we purchased their C4 a while ago. We went, checked the bed out, left and then came back when we were ready to purchase. It wasn’t a high-pressure sell. The delivery was great too. It was in and out and done quick. It was an easy setup. I'm happy with the bed and we referred a couple of people to Sleep Number. I told them how my back was hurting and I needed a hard side of the bed while my wife needed a soft side. With the C4, my back has been much better.

This is our second Sleep Number bed. We bought the first 21 years ago. Tried a memory foam bed but returned it after a month. It was hot and my arms kept falling asleep. Bought another Sleep Number two months ago. Love it!

The P5 bed is awesome, but we've also had a great experience with every single person we came in contact with during this process. And I spoke to 3 salespeople online (Katie and Brian, primarily), and they were all knowledgeable and professional. Leslie from the home office called me the next day and she was a very strong representative for your company and answered several questions, while also presenting ideas for us to work within our budget.

My wife and I were tired of the old bed so we checked out the bed from Sleep Number and we liked it. The sales rep was very knowledgeable, very nice and helpful. Also, the delivery team knew what they were doing and they were very polite. They showed us how to work everything and it was good. The bed that we purchased wasn’t the most expensive, but it wasn’t the cheapest. We have owned it for over a year now and we like the quality of the product. Originally, we used my rails in headboard and footboard, but that didn’t work out. We turned around and ordered the foundation that they sold and then they set it on. We haven't had our problem since then. We would buy a Sleep Number again. But we don’t need to because this one’s working out fine. Others should buy it too.

My sister had one of the Sleep Number beds. I loved it and I wanted one too. I bought the whole mattress and the dual-sided movable bed frame. I had a pretty good dealing with the sales professional. He was an easy going guy and I was comfortable talking to him. The home delivery was great. They helped me understand how to use the bed, gave me tricks on what to do and how to best maintain it. If a friend asks me about them, I will tell them that they definitely need to make the purchase. I have the Sleep Number products for a year and a half now and it has made a huge difference in my sleep quality and the way that my back feels.

After hearing the advertisements for 10 years, we replaced our 10 year old Tempur-Pedic with a Sleep Number. The in-store model seemed comfortable at a setting of 100 (most firm). Upon taking delivery of the bed, ours didn't seem as firm, (as I'd remembered). The technicians stated, "It's as firm as it gets". I asked if he could increase the air pressure. He replied, "No". I figured I'd get used to it. We left town, shortly after the purchase and returned after the 100 days trial. I have had it nearly a year and my back starts to ache, the moment I lay down. When I travel and sleep on firm-extra firm mattresses, my back doesn't hurt. I can't remember when I was more disappointed in a product. So, if you want a truly firm mattress, I suggest you look elsewhere.

Broke our remote and needed to get a replacement - the remote would no longer illuminate or function; the agent was helpful and immediately addressed our concerns. We had no issues resolving this problem quickly and were delighted to know this was covered in our warranty.

We had good recommendations about the Sleep Number bed from friends and we didn’t like the bed that we had, so we bought another Sleep Number bed. We bought one six years ago, then we bought a C-2 this time as a spare bed. The sales reps were very helpful and we had a good experience with them. We had the bed shipped by mail, then we installed it. We like the bed that we got and it works well, and the other people that have slept on it also have the same response. I'd buy a Sleep Number bed for a camper. We've bought a bunch of other beds before and even more expensive ones, and the Sleep Number bed is the best bed that we've found and been able to buy at this point.

Bought the I8 bed a couple years ago thinking this would be our last bed purchase and it was going to be great. Worst bed ever! My husband and I both have lots of back pain and if you don't sleep on the edge of the bed it feels like you're sinking in a hole. Wasted $3,600 on this piece of junk. The bed never stays where you have it set. Called technical support right after we bought the bed and they were about useless. My cheap air mattress from Target is more comfortable than this bed. Very bad investment.

I was appalled to find out that I cannot opt out of Sleep Number disclosing my personal information to affiliates, vendors, or business partners who are acting on your behalf unless I disable the SleepIQ. I spent over $6,000 on a product whose main selling point is the technology integrated with the bed and I have to forfeit the sleep analytics so that Sleep Number will not share my personal information?? I am not using a free product such as Facebook. Sleep Number beds and the technology integrated into the bed are quite expensive. We all need to ask Sleep Number to change their privacy policy to allow customers to opt out of sharing their personal information without forfeiting the features they purchased. I have sent a formal complaint to my local congressman and so should you.

This is our third Sleep Number bed and the one we had originally was uncomfortable. We had Sleep Number products in our home for 10 years. This time, we have the king size that has the adjustable base, split top and then we put a queen size in one of the guestrooms. Their sales reps called periodically and checked on us to make sure if we need anything or how we're getting along with the bed. The lady at the store has been very nice. We scheduled a home delivery and the folks that they sent were perfect. They were very courteous, getting right on it, put it together, get it done and explained how to use it.

The delivery was fine. Did a great job... Only problems bed is not comparable. We have had many issues with the bed. Called customer service to try to resolve. Had bed less than 2 weeks and we're not happy with the bed or the price we paid. May have to return. Not what what we expected. Will be in touch... Thank you.

I’ve gotten a Sleep Number from a yard sale and we liked it. When it wore out, we went ahead and got another one. But before we bought the bed for the second time, I sent emails to all the chiropractic medicine schools and I asked them which bed they will prefer. All those who answered said Sleep Number, so we went with it. We bought the lowest mattress they had and the controller. We had extremely good interactions with their sales reps. They were amazing. Sleep Number shipped it to where I work in the Bronx, which was fine with me. The only thing we didn’t like was it took too long to get the bed after we wrote a check and paid for it. But I love the overall quality of the bed. It is one of the best beds. I’d recommend Sleep Number to anybody.

So we just purchased this bed over $5000. I asked the salesman if there was a chance of getting free delivery. Was told you guys don't do that and the ones who do usually have the charge built in to the cost of the mattress. Well no more than a few days after we purchased our bed I see advertising that delivery was free for our bed. Can you please explain this. Also was not told that with your 100 day guarantee if we decide not to keep the bed there is another $200 charge to pick it up! I almost feel like we should just return it as I can't seem to get past this. very upsetting to be lied to like that.

We’ve had a Sleep Number for years and just changed sizes. We’ve purchased them for our kids too in the past. We dealt with one gentleman and he was always accommodating. He knows everything and makes everything work. We had the beds delivered and our interaction with their delivery guy, Scott, is fine. We’re working right now with him. We already had adjustable bases on another bed we’ve had in our other room and we put those underneath the bed. I’m going to check Sleep Number’s base to see if they’re smoother and do better, then we will have to change bases. But we never had a problem before on the ones that just were stationary. We’re very happy with our experience with Sleep Number and we tell everybody that.

I never thought I would find a bed that doesn’t hurt my back. I finally found the perfect bed. I was sleeping only 3 or 4 hours each night for over 10 years and most of it in a chair. Now I enjoy sleeping in my bed through the entire night. I can’t believe I waited so long to make this purchase. It’s the best investment I’ve ever made!

Second time in close to 20 yrs that had to replace parts, both times encountered no problems, cost surprisingly low and/or no cost. Customer service rep helpful, pleasant and easy to speak with. Hope to update to another bed someday.

We’re very happy with Sleep Number. We've had their products in our home for about 30 years. The one we currently have is the third bed we've had. It's a queen size, flat and regular bed. The sales professionals were very nice and everything's fine including the delivery.

I purchased a queen size adjustable base Sleep Number bed a few years ago from a local Syracuse, NY area Sleep Number store. It was installed and set to my specifications. I am very happy with the bed and with the customer service representatives on the few occasions I had to call for help. I did notice that after several months (about 6), it seemed like there was a slight sag in the middle of the bed. I'm not sure what caused this, although my guess is that because the sides of the bed are stiffer, the center is where the adjustment takes place. If one lies down near the edge, it is not level, but rather it tips downward as it gets farther away from the edge.

My fiancée and I went to a big business expo fair and we bought the Sleep Number Labor Day Edition. I liked the price of the bed and it was really good. Also, I love the overall quality of the bed. The delivery was easy and it was delivered as promised.

We had a Sleep Number before for 20 years and decided to purchase another, which was adjustable. The Sleep Number reps were always very knowledgeable and friendly. Also, the home delivery was fine. They came in, showed me how it worked and made sure it was working before they left. I’m very satisfied with the overall quality of the product. I’m a repeat customer and we’ve actually bought three other beds before, and we were very happy with it. It was always exactly what we wanted.

Our daughter purchased a Sleep Number and raved about it. Since my husband and I were both having trouble sleeping, we went and looked at it, and purchased one. We went to the Wesley Chapel store and the representative was a young male, who was very knowledgeable, polite, and attentive. He was very good. The guys who delivered it were quick, efficient and clean as well. We love the king split bed itself. We enjoyed it. We sleep better with it being able to have different numbers on each side. Plus, I can raise mine and not wake my husband up or vice versa. We also bought two different kinds of sheets and then we went back and purchased a second bamboo sheet.

Called customer support regarding a leaking right side air chamber and was informed I had to pay pro-rate out of pocket, I was not completely informed of the 25 year warranty at time of purchase and find this completely unacceptable. I then asked for an email I could write to in order to escalate to someone in charge, have not heard back for days.

My wife and I had shopped for a new Sleep Number last Labor Day Sale and received a quote from our original salesperson Penny from when we bought our first. We have loved our bed but are very disappointed with the service received when surprised by finding black mold. We were never aware of any issue with our bed and possible mold issues. I would had checked my bed weekly if I knew, but yet headaches every morning at home but on business trips we never experienced made us start inspecting our space with major spring cleaning. I found the dark spots only to reveal the most awful thing possible. Our local contact Penny quickly within 15 minutes of discovery directed us to customer service first thing Monday March 26th.

I needed a more comfortable bed and when I went to the Sleep Number store in Amarillo, their people were friendly and helpful. The delivery guy did a very nice job. One time, I called for something before the delivery and he called me back and helped me. The quality of the bed is wonderful and I like it. I've recommended Sleep Number to several people. My son too, took the bed and the pillows because it’s very comfortable.

I originally purchased a Sleep Number queen bed and the second purchase was a Sleep Number king. I was very satisfied with the first purchase, so I went ahead with the second about eight years later. I realized that the cost of the bed itself was more than a regular box spring mattress, but in the long run, the Sleep Number bed was more economical. The Sleep Number bed doesn't have the faults of a regular box spring which gets saggy and gets your body impression. After about eight years, I'm still going to have the same impression on both sides of that regular mattress if can flip it. With the Sleep Number bed, that doesn't occur.

We had a Sleep Number 15 years before and we bought one recently as an upgrade. We were quite pleased with the people that we dealt with when we went to buy it. We went back and bought a couple of things later on and it was fine there too. We were treated greatly and fairly. Also, the people that brought the bed and set it up were really good. They left in a hurry but they did everything that they were supposed to do. Plus my wife said they cleaned up after themselves. The one thing that I have to worry about is if I get a question and they don't have any real maintenance person in the area to come and look at my bed and tell me what's wrong with it to fix it. There's also the fact that they seem to be awful pushy with their emails. But overall, the bed is working fine for both me and my wife.

The 100 night guarantee was a warm blanket when deciding to make the initial purchase, but since the bed did not work out, it has become ice water. We are unable to return any of the bed accessories which cost us over $700 and are paying delivery fees on an item we are not even keeping. If you are purchasing this bed, make sure you want to keep it as you will be out money if you decide to return. The guarantee is only for the raw price of the bed and you will be out $100s with nothing to show for it but a bad night's sleep.

The C2 is a nice bed but I would recommend a topper and a good quality mattress pad otherwise it feels sweaty. We bought from a local store over the phone as we were out of state and Banji was very helpful and sweet.

When we first got Sleep Number 22 years ago, we had different beds prior and we kept breaking them. It was such a waste of money. Somebody told us about Sleep Number, and it's nowhere near the same. Everybody in our family has Sleep Number and we love them. Our daughters have them and all of them have been better than we expected. Once their fiancés slept on them, they were like, "We're not going to sleep on anything else."

Kudos to Kenneth and William for a fabulous delivery experience! Kenneth kept me up to date on his timing and once they arrived they were courteous, friendly and efficient! They were very conscientious - all packing materials were removed and they wore booties into our house. Kenneth explained everything well and was a lot of fun to work with! Looking forward to enjoying our new bed... Thank you for a great experience so far!!

Came into the store to order the I10, explained to the salesman what I currently have at home (Tempurpedic with adjustable base) that need to move to another room. He assured me that it wouldn't be a problem and they can move it to a different room when they deliver the mattress. On March 12 (delivery date), the delivery crew showed up and told my wife that they can't move the bed to a different room. I was furious and called in to cancel the order. After confirmation with the rep that my order would be cancelled and the payment would be return to my credit card. Fast forward 18 days later I got notification that my order would be deliver on April 14th. So my order didn't get cancelled and it's getting deliver a month later.

I was in the market for a mattress and I wanted something that would give me flexibility as I get older, and would have a good long warranty. The sales rep at Sleep Number was helpful. I purchased a mattress as well as beddings and sheets. I scheduled for a home delivery and they came, set the mattress up, made sure that I was aware how to use it, and left as I would expect. I would recommend Sleep Number to others. The only drawback is the cost factor for most people. But other than that, I love the overall quality of the product. I’ve had it for a year and half now and my sleeping has been better.

Our Sleep Number bed WAS SUPPOSED to be delivered today. It was not. Yesterday I called the Customer Service number and spoke with Jim. I told him that we had not received a phone call prior to our delivery date. He checked and discovered that our order had been cancelled. I assured him that it was not cancelled by us. He told me that it had been cancelled when my husband called (a couple days after receiving an email from Sleep Number to confirm our order) to "correct" our delivery address (someone had input incorrectly) and "correct" the spelling of our last name. My husband asked the woman from Sleep Number that he spoke with regarding these "corrections", if he could get an email confirming these "corrections". She said "no, I cannot do that." Wow! What customer service!!

We've had a Sleep Number at home for 20 years. We've always recommended it ever since we got it because it's the best bed we've ever had. So, we bought a second one in Florida and we did it over the phone. Their sales rep called us a couple of times but he called us at our home number in Minnesota, not at our number in Florida. So, we didn't get the calls. Everything was great with the installation. The guys were very nice, worked very hard, and got it all done in no time. We got the basic model and its cover is better and nicer than the old one.

We are totally displeased with the Sleep Number air bed my wife purchased and they would not replace the pump, even though they state it is one of the most common problems. We are getting rid of our bed and shopping for something new that will suit our needs and not be faulty after a few years. Mattresses should be good for at least ten years in my humble opine and that is certainly NOT the case without bad bed that started going bad after 3 years. I would NOT recommend this bed to anyone- sorry. They have terrible customer service unlike the Kohler company that totally replaced our high rise toilet after 8 years, with the plumber's report on the continuing problem- that is great service and they did it again on a kitchen faucet. Semper Fi.

I love the beds. I have severe back issues & can adjust the need to my needs every day. No other bed does that! I also love the In Balance Sheets! I never have to turn my pillow over! The mocha are a beautiful color & just match my decor!

From the beginning our service has been less than it should be. First, one of our FlexFit units didn't work. That had to be replaced. Also, one of our mattresses slides off the bed. It took a long time for someone to come check what was wrong. They finally sent someone over to identify the issue. They told us they would order the replacement parts and everything would be taken care of.

Pro: I'm happy with the bed, very comfortable and well built. It is a king with dual controls. After 15 years the only thing that wore out was the top foam pad and top zipped cover. Con: The cost to replace the foam pad and zipped cover was over $1000.00. I decided to purchase a complete bed for $2000.00 even though there was nothing wrong with it. Suggestion: Make the price of replacement parts reasonable which would prolong the useful life of the bed. Conclusion: The bed is comfortable enough that I made the decision to purchase a new one.

Upgrade our Sleep Number bed from a P5 we bought in 2011 to a split king for my husband who has health issues. We went to the Florida Mall store several times to look at the beds and talk with the same salesperson. Looked at a variety of beds, told him our budget and what we had at home. Purchased the P6 360 with the integrated base 2/10/18. Picked Delivery 3/6/18 due to needing a Saturday delivery. The home delivery team comes and ask us where our frame is??? We were never told we needed one, we asked when we purchased the bed about it and the salesman said didn't need one. The base was all we needed.

Jenna, store manager from Arden Fair Mall, is the best thing ever when it comes to Sleep Number. She remained patient, knowledgeable, and communicated with me every step of the way. She never gave me the feeling of the "pushy sales" mentality I have had at other Sleep Numbers and I really appreciated that. It was very refreshing to feel like a valued customer and not just a number in the books. Thank you for everything and I cannot wait to receive our order!!

After having our previous sleep number 7000 series bed we have had it for 11 years and we saw all the commercials and it was time thanks to Jeremy at the Cerritos Store for all his help, we first started at the So Bay Galleria and walked around the store 3 times sitting on beds and not 1 salesperson would utter those 4 words " CAN I HELP YOU "

Sales people were very helpful and wanting to help. I would refer buying a Sleep Number bed to everyone I know! The only thing is that the stores don't have all of the merchandise, like sheets. Although we did receive them very fast.

I had a couple of Sleep Number beds for 20 years and I was buying a replacement bed for my motorhome. I only had one choice, so it was pretty cut and dry. The sales rep was very helpful and then he followed up and gave me a card so I could call back to him if I had more questions, and he was willing to give me time. The bed was delivered to my doorstep by UPS and I put it all together. It was simple to set up and the quality is good as any of them as before. Everything has been fine and I have recommended Sleep Number.

The Sleep Number bed is worth it if you could afford it. Nothing is better than a good night sleep and you're guaranteed one with this bed. The P5 is a great place to start. It's a great prices and nice people.

My recent purchase of a Sleep Number Bed, was prompted by some health conditions being experienced by my wife. I had owned an earlier model and was very happy with it. We gave it to our Granddaughter after we purchased a different bed. My wife was happy for a while, but as time moved on, she wanted another Sleep Number Bed. We needed one that would allow her legs to be raised and I wanted one where I could have my head raised. The service I received when we went to purchase the bed was nothing less than impressive.

I purchase a i10 flex bed to be delivered 24 March, I have not received the bedding. I called Sleep Number's customer service. They told me my bedding would not be here till the Tuesday 27 March by in of day. Also said I could purchase a set of bedding up to 200.00 and they would pay me. Said I could on get the sheets and Numbers bed would not operate with any other sheets. This is unacceptable. NO BED FOR 3 days.

The bed is awesome and we love it. The sheets for it are a huge problem! And we can only buy them through Sleep Number. Our king size flex sheets starting to split within 3 months of buying them. I called customer service and they are sending a replacement set free of charge. I am not very hopeful about the new set lasting. Beware.

We purchased a 360 I7 Sleep Number Bed about 1.5 months ago. It's great but we recently had an issue with the frame. A leg decided to give out so the mattress sloped away from the bed. Customer service could not get someone to fix it for at least six days. Too much money spent to be treated like this. Sleeping on the couch is not fun.

I called Customer Service and in their defense they were very kind and tried to be helpful. They advised me I was out of the warranty time limit for a refund, which is really what I want so I can purchase a firm spring bed. Ever since I purchased this bed my health has declined, I have severe back and neck pain and I am suffering with migraine headaches. This bed came highly recommended and when in the store it seemed comfortable. I was sent foam lifts that were suppose to help with the firmness and this has not helped, the bed seems uneven and I feel like I'm on a cheap air mattress. Please Sleep Number do the honorable humane thing and refund my bed with a full refund so I can finally get my health back.

Neither of our remotes would control the bed. We had to redo the settings to make it work. The representative knew exactly what needed to be done and led me through the process. Everything works like new now. We are completely satisfied. Thank you!

When I purchased my Sleep Number bed no one informed me that a double was shorter than other beds. I was shocked at the length which does not suit a person who is 5 foot 10 inches tall which is pretty average and not overly tall. I called to see if I could upgrade to a queen size as the delivery man told me I could, and was promptly told that all sales are final and there are no returns or exchanges. I also inquired why there were no wheels on the bed, because as a senior with a heart condition I am unable to move it myself. The delivery man also said they would to that, It was delivered without wheels or even casters. I called again and was told that wheels were 26 dollars extra.

The staff at the Holyoke mall were very helpful and ordered what we wanted in a timely manner. They took their time to explain everything we needed to become more comfortable. They were very knowledgeable and answered all of our questions. I have recommended them to my family and friends and will continue to do so.

We got a Sleep Number bed maybe 2 months ago. I have a very bad back, so we were told that the Sleep Number bed would be the way to go. This makes my back even hurt more no matter what setting I use. We called customer support and they said, "All you need is a different top." So they sent one, that even hurts worse. We are still in our 100 days to try it out. But we get said stories from the customer service, says to try this and that, well I have already tried them all and nothing works. We paid a lot of cash money for this crap. You just need to take the thing back!!!

This company has the worst customer service I've ever dealt with. I received my mattress and set it up. However the pump and remote would not connect. I called on 3/5/18 to report the issue to get the problem rectified asap so I could use my brand NEW bed. We went through the troubleshooting steps and still did not work. Ok no problem. They said they would send out a new pump and remote. It would be there in a couple of days. I was told I would get an email with the tracking number. I waited about 4 days or so, no package and no email were sent.

My husband and I bought this bed in 2015 thinking it would last. We've had repeat problems with sagging and lack of pressure, causing back problems, only to be repeatedly asked to problem solve ourselves.

Ordered twin Xl ILE & Queen dual iLE, SleepIQ on 2/24. Delivered set up Twin XL today 3/16. Delivered part of the Queen Dual iLE but was missing parts. Now it will be the 3/31 before they can come back, parts will be here next week.

Pleasant and comfortable. I have been looking at buying a Sleep Number bed for 4 years now and I now have the ability to purchase one. I hope my experience lives up to my expectations. So far all is good and I hope it continues to stay that way. Again thank you very much for your service.

We have 2 Sleep Number beds and couldn’t be happier with them and the customer service is the best I have ever dealt with. Even though our first bed was purchased many years ago they still valued us as customers and fixed everything. We have recommended the bed to several friends and several have purchased them as well and are as pleased as we are with them. Can’t think of anything that would need to be changed from the product to the people we have had the pleasure to deal with.

Twice my wife and I asked about the 100 night trial and return, and we were lied/misled and never informed about the frame NOT being part of the return! We also have experienced the worst customer service by rude and unprofessional employees!

I have a Sleep Number bed, memory foam topper and just added the adjustable base! I have had so many other beds but you get what you pay for... I will have no other bed! The delivery teams have been very professional each time... Well pleased!!

I called to see if I could buy a new chamber, as mine was showing some mold. 5 minutes on the phone with Sleep Number customer support and they are sending me new chambers at no charge. Great company! Love my bed! Thanks.

I love Sleep Number and I would recommend them. I used to have constant back pain and since I used a Sleep Number bed, I don't. My hips also don't hurt anymore. We had our first Sleep Number for about 11 years and we recently purchased another. We had a wonderful saleslady. She was really sweet and we loved her. When the bed was delivered, it was almost 10 o'clock at night when their guys got here and they were exhausted and grumpy. They didn't want us in the room and they might've been a little freaked out by my husband who's totally blind. But they did a good job and we like our new bed a lot. It's better than the other one we had. They said we should've pumped it up but nobody told us that and the foam wore out. But this time, they told us we're supposed to pump the bed up everyday, which helps keep the foam. It's an i10 mattress and so far, we are happy with it.

My wife and I went to a Sleep Number Store and bought a bed on February 23. We were told at the time of the transaction that delivery would be March 23, however "this must be a glitch in the system" the salesperson told us, "as most beds ship within two weeks." Indeed, the customer order form stated "within 2 weeks." The sales person was kind enough to give me a phone number to call the next business day to actually see what our ship date would be. I called and they said that they could not guarantee shipment by the March 23 date.

I love my Sleep Number bed. Best bed ever. Worth every penny, great investment. I love that I can set it any way I like it. I have heat/cold. I can make it soft/hard. I can raise the head or feet. I can set and do whatever I want. The customer service at the store was fabulous. I was able to return a pillow with no problem. Delivery staff moved my old bed to another room and set up my Sleep Number bed. There was a problem with the frame but it was handled and I got another delivery. I sleep like a baby now. Wish I had purchased one a long time ago.

Employee took the time to show us the different models available. Also showed us the differences between models. We spent about a good hour and a half trying different models until we found the one suit us best. Great service and great product.

We had a Sleep Number before and we needed a new mattress. We started looking and liked Sleep Number so we bought it. The sales reps in different stores were personable. They helped us pick out the right beds for us, for our budget, for our bodies, for what we wanted out of a night’s sleep. It was home delivered in both times. The bed we have now is smarter than our first Sleep Number bed. These fellas who came in were very knowledgeable and showed us how to adjust the numbers and how to raise or lift the head or the feet of the mattress. They took time to educate us on the product.

The best bed. The only thing better is the more expensive version with heat & massage! I didn't know about the better bed until reading thru papers after purchase... Will they allow a trade? Because I'd trade. This is not my first numbers bed. Got the first one in 1997 and immediately knew I'd be a customer forever. Fibromyalgia makes it hard to sleep, but adjusting for your comfort is a great help.

Jordan ** our sales representative has been a pleasure to work with. He was knowledgeable, friendly and courteous. He definitely went out of his way to make sure our buying experience was excellent. We highly recommend Sleep Number one beds and if you were in the market please go visit Jordan and please tell them that we sent you in. You will be on your way to a comfortable night sleep.

We moved into a new home and we wanted a king size bed. We put our queen size in the guest room. Our previous bed was a Sleep Number. And so, we bought a king bed, the base, a mattress pad, and the legs from Sleep Number as well. Everything went very smoothly. And in fact, the saleslady we dealt with was friendly and very knowledgeable. She gave a lot of tips and ideas on doing stuff differently. The delivery guys came on time and they were very house-trained and they definitely cleaned up. They were very helpful, too. The only thing is that there should be bigger discounts for returning customers. We spent over $4,000 and they gave out a $100 off, which was almost insulting. Other than that, we like the quality of our Sleep Number a lot. It's very comfortable. I and my partner can set different hardnesses. We like it a lot and told folks that it’s expensive but it’s one that lasts.

Steve and John were awesome. They always are there for us. We ordered our first bed, our second and most all of our bedding at this location. Always have had very comfortable experiences. We have told many of our friends and family member how nice our system is and will continue to share the experience.

Andy ** is an excellent salesperson/store manager. He really helped us out in selecting our bed. Also, Bob & Ronnie, the install technicians were very professional & knowledgeable. All of your employees should be commended on their performance! I would highly recommend Sleep Number to all. We love or bed!!! Thanks Sleep Number for giving us a better night's sleep!!!

We’ve had a Sleep Number for years and we bought one for our son as well. We put money towards it and he tried it and liked it so he decided that was what he wanted to buy. The sales rep was very nice. The delivery experience was fine as well. They came in and knew what they were doing. We never had a problem with our Sleep Number. I was very satisfied. I have a friend and she ended up buying one too.

I bought a Sleep Number king p6 and I love it. It’s a replacement for our 19-year-old Sleep Number bed. I just bought the mattress because I already had the platform bed. The sales reps were pretty good although I wasn’t really taken all around the store. I went in telling them I wanted to buy the one that was half off, which was the promotion. But then I ended up not buying that. I wasn't really shown all the options like I might have been if I went in not knowing what I wanted. But the delivery team was very efficient. They got in here and knew just exactly what they needed to do. They worked well together and it was a very good experience.

We love our Sleep Number bed. We bought one in 2006 and we recently got a new one because we enjoyed the other one so much. This time around, the mattress was all we needed because the other one was getting soft, and my husband’s a big man but I don’t know if that has anything to do with it. We felt it was time to get a new one to replace it. That was what we did and we were very happy with it. We do recommend it to all our family and friends. Their reps were great, we couldn’t have asked for anything better. Everybody at the store was very helpful. They did offer the mattress that raises up but we chose not to do that. We are perfectly satisfied with what we have.

So we are in the process of having this bed very soon. However, let me tell you about the bad service that was done by the company (no apology needed). We order this bed several weeks ago, and professionally I gave my time and my money to this company. They made a promise to deliver the bed on the 3rd of March between the hours of 3-7pm. So me and my girl took time off on that day and cleared all items including the bed to make the delivery easier for Sleep Number crew. However, on the day of delivery they call me to tell me that the delivery would not happen because of production (that's what they said). I totally understand that there can be delays, but please don't tell me on the delivery date and it was due to production.

Prior to purchasing the adjustable base for my Sleep Number bed, I was told by the salesperson that Sleep Number moves the beds for a fee. They do not - they charge $190 to disassemble the bed, you move it and $190 to reassemble it at a LATER DATE. They will say anything to make a sale then leave you stranded later on. For someone on disability, this is a nightmare. Make sure that you know what you are getting into before purchasing this bed. The mattress is attached to the base and I have no way of disassembling this bed to move it. I am frustrated and furious because I was lied to and there is no help available. I will NEVER again order another Sleep Number product. There is absolutely NO CUSTOMER SERVICE AVAILABLE. All I heard from the "Corporate" associate is: "I wasn't there so I don't know what was said." A very convenient escape! Shame on Sleep Number!!!

I had a Sleep Number bed for 18 years and I loved It, so I went back with another. It was a Cal King and it monitors my sleep and it was $6600 for half prices on Black Friday weekend. Their sales reps have all been really good and professional. We live in Amarillo Texas, but I bought it in Denver and I worked with them and it just had been a very good price. I bought the same thing for my ex-wife and another one for my parents. The delivery team came in, set up the bed, showed me how to use it and got out of there. They also took the old bed and discarded it. The quality is great and I've recommended Sleep Number to numerous people.

Installation Austin and the other gentleman (he did introduce himself) were very professional, Knowledgeable, and courteous. Great customer service! THEY are Wonderful representation of your company. You have wonderful bed and Wonderful installers.

This place was Awesome. I went in to look around, kill time, was in need of a bed but didn’t think I would make a purchase. The salesman was great and showed me the beds. There were crazy comfortable and I was sold almost as soon as I laid down. Thank You.

I’ve previously had a Sleep Number bed and my home was flooded in Hurricane Harvey. I took advantage of Sleep Number's Labor Day sale because I love the product and bought another one. The sales rep was just very helpful and friendly and explained all the different choices and knew her inventory very well. She was very knowledgeable and she was excited about selling me a bed and I was excited about buying one.

I love the bed and have never slept better in my life, but as good as the bed is, when one side of the bed started randomly deflating, the customer service process was atrocious. Nobody knew what the issue was on successive calls, one time we were put on hold for an hour, and the list goes on. Just hope your bed works.

I decided to purchase a Sleep Number bed because of family and friends that have them.I've had it for five to six years and I like it a lot. I sleep better. It's a good bed and I like it so well I bought four more of them. It's like an air mattress and I like that that's why I bought it and also the warranty on it. Their representatives have done very well and I've had no issues at all. I'm very happy with their product and the service and I would highly recommend it.

I had some issues sleeping and it was about time that I got a new bed 'cause I needed one. I've had Sleep Number for two months and I like it so far. The delivery team was very good. But I wish that the king had the same feature as the queen where you can raise the head part on each side.

We've had a Sleep Number for a number of years so we just upgraded and we love it. We liked it so much because of its comfort. Their reps have treated us very good. It's a very good product and we certainly let people know that are looking for mattresses about Sleep Number and what our experience was. And even our son and our daughter and son-in-law have bought one.

I have had two previous beds that were Sleep Number beds, and I like their ability to make adjustments on the comfort level. I have had my recent one since December, and the reps I dealt with have been very good. The delivery went well, too. On a cold night, the foot warmers are the best thing ever made. However, I have the frustration that I'm now on my third set of foot warmers for this newest bed. Then I've had to have technicians out twice, and in another eight or nine days, I'll have a technician out there for the third time trying to fix the foot warmers. Nevertheless, I would definitely recommend it.

We bought our first Sleep Number bed in California over 20 years ago and it was just your basic bed. Then they started to come out with the the squishy tops. We wanted to try a different style so the second one we got had the nice top to it. We got rid of the original bed and right now, we have three Sleep Number beds. One is in in our travel trailer, one’s in a spare bedroom and then we have this fancy one in the master bedroom. We changed to them for comfort and we love them. They’re the best beds ever. The quality is real good too. The second one that we had, which is the 3000, is probably 15 years old and the edges are just now starting to fray. But we’re too cheap and we can’t afford to turn it in and get a new one. We just buy a mattress cover and you don’t see it.

Sleep Number store in Southlands in Aurora, CO did a great job from point of sale to delivery and setup! We love our new bed and will recommend them to everyone. Great experience all around and excellent service. We really appreciated the time the delivery folks took to show us how to use the app on our phones.

I have had the DualTemp pad by Sleep Number for about three weeks now. That are great when they work!!! When it wasn't cooling I attempted to do their chat service to figure out the issues. In the beginning I explain all the troubleshooting I did on my own, which is exactly what the rep had me do all over. At one point I had enough because I had already explained I attempted all he had asked to do. I stated I wanted someone to call me and of course a company that provides items for sleeping are not available when you want the problem fixed to go to sleep. They stated someone would call me in 24-48 hours. It's been four days now and no callback.

This is one of the most expensive mattress products on market, plus I have to pay $199 for delivery with very disappointing service! If this is the start of our relationship I’m not hopeful for a good experience. When I purchased my new bed, I was so excited. Since no one is available in the mornings, I specially asked for a Noon to Midnight delivery on any day of the month. With two weeks to prepare for delivery, I get tons of emails asking about reviews, yet I receive a text on a Saturday that delivery will be Monday 9 am to Noon. Note this is two weeks after my specific request for any time in the afternoon on any day that was good for the delivery team. Any day!

We've had Sleep Number beds for 20 something years. I had one in our motorhome as well as in our house in Hardin, Texas. We bought a house which we can use in the summertime in Saint Charles, Missouri because we have a seven year-old granddaughter there. We wanted to get a good mattress which was the same as we've always had and so, we bought one from Sleep Number.

I got the king size Sleep Number bed for our second home. The sales rep that I worked with was excellent. Then they shipped the six boxes on my front porch, and the quality of the bed has been awesome. My 65 lb chocolate lab can now sleep on the pillow as well. And we have recommended Sleep Number to numerous friends.

Worst experience I ever had with a purchase. UPS lost my boxes and your recommendation is for me to wait longer. I wanted to return the bed that I cant even use, then you charge me to return. Unless I am willing to pay hundreds of dollars to return what I have already received. I am just stuck, without a functioning bed. I will never do this again.

We’ve had Sleep Number beds for 25 years. We’ve purchased a California king in the ‘90s and then we’ve also purchased a Sleep Number queen. They didn’t have all the different models than like they do now. And then we just purchased an i8 last year. We went to Valley Fair Mall in San Jose to the Sleep Number store there. We got to try several of the beds. The man who helped us answered all my questions, and it was a very positive experience, and then we purchased a California king.

My wife and I are very happy with your quick response in sending out the replacement parts. Honestly I didn't expect this level of customer care and service. We have no regrets for having purchased this bed 15 years ago. We look for opportunities with our friends to give Select Comfort praise. Thank you for such a terrific product, and for standing by it.

Sleep Number bed Split King - I have back problems. A take one turned the wrong way, I have sleep apnea which is what caught my attention for this bed. Went, looked bed in store, was wonderful. Yup that's only place that was wonderful. I think they set the ones in store up differently than person's house because my bed is melting... the topper has drooped off the end of the bed. When bed is upright it leans to toward my wall. My son has fallen in the pap and almost suffocated and he's 7 from gap between to sides. And here's how it started. First bed was installed was a little weird angled but thought was normal. After a while manager lady who sold me bed called. Told her bed was shifting. Sheets ripped again because 2 sets had been replaced by her. Told me past 90 days. Not her problem (She got the money her commission. Yes she was manager of the store). Call customer service. So did little while later due to other issues or being outta state.

Worse than car salesman. Just throw model numbers at you and don't bother explaining that the beds have different bases. 100 day trial but the bed you want to change to won't be compatible with your base. I still don't believe them. How can mattress A not work with frame B. The slimy sales pitch is that the frame is not returnable, because it works with any bed. I am being totally ripped off by this company.

We were totally satisfied with the salesperson and the delivery crew. Salesperson was knowledgeable and showed us our Sleep Numbers. We received a courtesy call an hour before delivery. Delivery was within the time frame previously mentioned. Both delivery men were efficient and very respectful. The whole experience was great.

I just wanted to send a note to let you know how happy we have been with our Sleep Number bed. My husband was diagnosed with cancer in August, and he wakes up multiple times during the night due to his condition. Prior to getting our Sleep Number bed, when he would wake up, I would wake up and often, would not be able to get back to sleep. It got to the point where I was taking sleeping pills every night because that was the only way that I could get a full night's sleep.

From the moment I walk through the Sleep Number Door I enjoy the Store visit. The excitement of the delivery, the setup of my Flextop King. Even more the Home Delivery Specialist explaining to me how it work. Every home need should have at least Two (2) sleep number Beds, one for the Guest Bedroom. Second thought, they may not want to leave. My one (1) Sleep Number Flextop King i10 Smart Bed is just enough.

I10 flex split king - Deliverers were very professional. Arrived set up the bed and then explained how to operate the bed. Love the new bed. We already had a Sleep Number and upgraded so we could lift our heads if needed. Very pleased with the whole experience and would wholeheartedly recommend a SleepIQ. Four of our children also have Sleep Numbers and are very pleased with their beds.

We bought a Sleep Number bed about eight years ago. I had a waterbed that I loved, but my wife started fighting it because the plastics would start getting down the hard side and it was trying to leak. It kind of flooded the bedroom. We looked at different mattresses and my son recommended Sleep Number since he also had a waterbed and went over to it.

Bought a bed and paid almost $8,000 CASH! Now that I am unhappy with the way it makes me feel in the morning I asked them to return my money and come get their crap out of my house. The lady told me I would only get around $3,000 back plus being charged almost $200 to come and pick up their crap from my house when I was assured I would not be charged. They told me I would get 100% of my money back minus what I paid for sheets, which i knew, but they lied from the beginning because all they saw was dollar signs. I would NEVER recommend these to anyone.

Just not sure if I like it or not. I miss my other bed I had, & this one keeps changing the settings even when we save the setting where we want it to stay. So I'm not so sure about this bed, & if I could go back to my other bed I would, just so you know. Sorry but I want to be honest about this!