Sleep Number Reviews

The bed itself is great. Love it. We financed half of the purchase. They describe the financing as an installment plan. How many payments and how much each payment is. IT IS NOT!!!! It is a credit card. So what happens is it shows up on your credit report as a credit card that is maxed out. It will kill your credit score. It is NOT an installment acct like they describe. On your paperwork it even states number of payments and amount of each payment. I’m not sure how they get away with this. Beware.

Our original bed was not adjustable and that was why we got the second one later on. Sleep Number's sales representatives were great. I have a reflux disease and I needed to raise the head of my bed up. I also have a bad back and my husband was having a breathing problem. I was just fussing with the bed this morning and I'm not sure I’m really happy at the moment. It seems like my side of the bed is getting a kind of a dent in it. I sleep on my side but it doesn’t seem like it ought to be that deep. Overall, I'm quite satisfied -- I wouldn’t have bought the second one if I hadn’t been. I also bought my daughter one and she loves it.

We just wanted information at this time. We were very impressed and the salesperson was great. It really helps to experience the different features. As an older person this would provide a comfortable sleep and even help with certain medical conditions.

We upgraded to a king-sized Sleep Number bed and this is our second Sleep Number bed. We had the first one for three years. The gentleman out of the Coon Rapids explained everything to us. We weren’t sure if we had enough financing available and he helped to lay out all the possible options for us to go from there. Then we scheduled a home delivery since we got a flexible base. Overall, I really like the bed. The only thing that bothers me from time to time is my side of bed decides to try to slip off the frame. Other than that, it’s been all good so far, including with the delivery team.

I have owned 2 other beds. I have tried other beds but with new sleeping issues, I had to have my Sleep Number bed. If you have a partner then owning a Sleep Number bed is a absolute must. Invest the time and you won't be disappointed.

I was having back issues and the bed we had wasn't working. I like the squishy bed, but my husband likes a hard bed, so we bought our first Sleep Number and it helped immensely. I also got another one to go in the camper because I had back surgery and I was downstairs all day. We now have a king size in our bedroom, a queen size in our kids' and a queen size to go down in my office. It started out house-driven, and it's still house-driven, but we love them. We even talk about our beds to everybody. The first one that we purchased was the entire bed set, but the other two were just mattresses. We scheduled a home delivery for the first one and the other two were delivered because there was no base to worry about. They installed the first one and they were great, while for the other two, they came with UPS and they just dropped it off and left.

I had had an injury and I am disabled. I spend most of my time in bed and a Sleep Number bed is very comfortable. I can adjust depending on my pain needs and I can make my side go up and down as I need. There was nothing else that could compare for us. We love our bed. We had also bought from them previously and we referred a family member who purchased one as well.

I went to the Greenville Sc store. Lisa helped me. I plan to purchase the bed she told me about. Great customer service. I was able to truly experience the feel of a Sleep Number bed. I loved it!! My husband will be trying the bed and we can’t wait to purchase. I would recommend Lisa and this Greenville sc store. I look forward to my sleep being better.

We've had a P5 Eastern King Split since Jan 2015. Time and again I've so wanted this company to redeem itself, as I know so many people who love their product. But alas, our experience with them has been sub par. First, they couldn't get our name right in the store. They actually created a name for my husband that didn't exist, and since we financed, this created huge problems for his credit--since he had to prove he was him, but it wasn't him... And this was after multiple tries of getting them to correct the problem. (3 years later we did resolve this issue.) And then there's the customer service in the store, which told us they custom make the beds, so ours would take awhile. And then I get a call the NEXT day that our bed is on its way.

This is our fourth bed from Sleep Number. The previous one was 20 years old, and my wife wanted one that splits in the middle so that she could raise her side. Their sales professionals were awesome. Shawn and Cora were our two main contacts and I was very comfortable with them. We went back and forth three different times, looking at the beds. They always made me feel like I was their only customer and I felt well taken care of. They offered us to come and lay on the beds as many times as we needed to make the decision. It was a pretty pricey experience for us at this part of our lives, but we waited 'till they had a sale and they were good about letting us know. Also, the delivery guys moved the other bed for us into another room. It was all good.

Great customer service, my leaking air mattress was replaced after 13 years under warranty. I just could believe that they took care of this for me. This went above and beyond my expectations and will be telling everyone about the great service. Thanks.

Sleep Number p5. Worst experience ever. After expending $7000 on a bed, what we received was a mattress that the first night deflated. I am still waiting, 17 days later, they pick it up for a return. The 100 days trial it is not true, because you cannot return the base.

Once I got out of my tech training and started working full time, I got middle back pains every day or every night so I bought the cheapest Twin-size Sleep Number bed at the time. It got rid of the pain 98% of the time and I have always been able to find somewhere comfortable to be. Recently, I bought a King-size which was my third one. My girlfriend who is living with me wanted the tilting head to better alleviate her back issues. The delivery was almost perfect. They got it all set up in place and as they were going, I asked about moving it around because I needed it shifted about a foot one direction and against the wall. They said that it was delicate and I wanna be careful. The way they were linked together was just plastic and that he would do it later. But we both forgot and I was able to move it okay by myself. Other than that, it was perfect. The bed is high-quality and it should be for the price you pay for it.

We've had a Sleep Number bed before. This time, we purchased the bedding too. Our interactions with the reps were fine. We knew what we wanted and they were very helpful. The delivery team did fine too and they were here a very short time. We like the overall quality of our bed.

This is our second set of Sleep Number beds which we have purchased. We had the first set for 13 years and we still have them, we just relocated them to my daughters home so that when we go to her home, we sleep on them there.

We previously had a Sleep Number and we liked it. We then bought an adjustable bed from them and it has excellent quality. The sales rep that we dealt with was extremely courteous, and the delivery went very smoothly. The delivery team moved our previous bed and set up the new one. The bed is flat 98% of the time, and we're thinking of years to come when we wanna watch TV in bed.

Buyer beware! Our Sleep Number ("S#") sales person was not forthcoming on the 100 day trial period in its entirety. It was not explained that the 100 day trial only covers the mattress and does not include the adjustable base, which you are stuck with no matter what, even if you return the mattress. Second, you are not told that the adjustable base is from another company, Leggett & Platt ("L&P"). Third, nowhere in the Terms and Conditions of Sale ("TCS") is it stated the adjustable base is from another company, let alone the name of the other company, in this case L&P. Of course, if the salesperson did reveal this, the salesperson/S# would have a lot less sales.

Our sleep professional, David **, was outstanding! Incredibly professional, friendly and knowledgeable. He made us feel important and genuinely seemed to care about our Sleep Comfort!!! Loved him. And can’t wait to sleep on our Sleep Number bed! I would recommend David and Sleep Number to my friends and family in a heartbeat.

I've always wanted to get a Sleep Number. I tested them out a few times and I really enjoyed them. I purchased a split top model and their reps were awesome. Every time we’ve had a question, it’s been answered and there has never been any salesman pressure.They gave us the differences between the models which was really nice. Since getting it, I've been loving the bed. I’m a nurse, so I’m on my feet all day and a quality night’s sleep is important to me. People won't regret getting one of these beds.

We had a Queen-Size Sleep Number bed that we bought in 2004 and recently, we went up to a King-Size with the adjustable feet and head. We got the p6, the frame that went around it, the headboard, we got the sheets, pillows, and mattress covers. We like the beds. They’re good and comfortable beds. The reps at Sleep Number were great. The gal who helped us showed us all the different beds and answered all of our questions. We tried everything out and we kinda zeroed in on what we wanted. We had it delivered and set up and installed. The guys that came out to set it up showed me how to put it together, take it apart, and how to work it and program it. They were really awesome. Sleep Number should keep doing what they’re doing. They were very informative and they had a lot of good displays in the store to try out. We’ve told people about them before. They’re expensive but they’re worth it.

I've had a Sleep Number bed for 16 years. When I first got one, it was based on a recommendation by a family member because I was having some lower back pain issues in bed and I couldn't find a comfortable mattress. I stopped to the store and got a Select Comfort 5000. I was pretty happy with it. I've had them for a very, very long time, and I've referred a lot of family and friends over to them.

I just woke up refreshed from my second night on our new Sleep Number P6. If you don't believe the difference a mattress can make you haven't tried this bed. It has been a long time since I have had more than 1.5 hours of sleep at a time. I got 6 hrs last night! I was having an issue getting connected with bluetooth, but my salesman Joseph (Muskegon MI store) and case manager David hung in there with me until the issue was resolved. This bed is worth its weight in gold, and the customer service is top notch!

Was a long time Sleep Number customer and went back for our new bed. Did not research online or anything. Just walked in and bought a Split King P5 360 Smart Bed & Split E. King 360 Base because we trusted the company that much. WAS is the keyword here because we assumed that this company was still good, honest and stood by their products, but they absolutely do not!! Having lower back issues I was excited but apprehensive about buying an adjustable base, I'm really short so what if the bends didn't hit me in the right place or what if the adjustments didn't go high enough to give my back relief. However, our concerns were eased away when we were told it was no problem and that it had 100 day trial period so we could return it if things didn't work out.

I have bought this time one of the new Flex beds, but have been very disappointed in the quality and the comfort. My first bed was wonderfully comfortable, but since my knees have been injured I thought the Flex bed would be perfect. The bed's quality is not at all the quality a $7000.00 bed should be, in my opinion. It separates at the top by 5-6 inches and is always out of tilt. The bed seems lumpy and to keep it from having a pothole in it, you have to inflate the mattress daily to 100 and flatten it out. The customer service has been no help. They want me at 70 to take the bed apart to see if the frame is separated a/or the foam had torn or is lumpy. This is a horrible bed and that's all there is to it. Fix it or replace it. Don't make me jump or crawl around to prove it. Thank you very much.

My husband used to work at Sleep Number and we got a bed from there and we liked it enough to buy more. We scheduled the delivery and they were nice and pretty quick about it. They called me when they were coming and when they actually would be there. I didn't have to wait around all day so that was nice. We had a king size i8 from about eight years ago, and then I have a queen size i8 now and I like it a lot more. And I preferred to have the queen as our bed even though it's smaller. The air chamber is inside of it instead of outside, which is nice. It has the air technology where I can feel it adjusts to my pressure when I'm sitting on the bed. The old one doesn’t have that.

We have not received our bed as of this date (7-26-18). We are excited to sleep on the Split King Bed p60 Smart Bed. It was very comfortable in the store. Our agent, Victor, did a great job helping us choose a bed that met our needs and comfortable level. The store was clean and set up to try as many different beds as needed.

From Kourtni in the store to Miguel and Ryan for delivery, we experienced nothing but friendly, knowledgeable and professional staff. They showed us our options with absolutely no pressure, allowed us to take our time with decisions, answered questions patiently and joked with us throughout. We received our bed yesterday and have already referred our friends - one of whom has already purchased theirs!

We needed a new bed with adjustable base and have used Sleep Number for over 10 years. The store in Woodbridge, VA was exceptional in appearance and customer service. Jessica went through numerous variations and beds with us to get the best fit for our needs. While the cost of a quality bed and mattress is fairly high, I always think in terms of the idea that 25-35% of life is spent sleeping so you should sleep well.

We bought our first Sleep Number around 1998 and really liked it. Recently, we bought a second one, a queen-sized P6 mattress and their reps were excellent. They took the time to explain all the different models to us and went through the different prices and options. They also explained how to use the controls. Their delivery crew came in, took out the old one and installed the new one. Then they went over the controls with us again. Sleep Number's quality is very good and we get a good night's sleep every night. We really like it.

They were very professional and helped me with any problems that I had. The one corner of the bed was sunk into the floor. He was able to move the bed to resolve that problem and then we had to order a different mattress because the wrong size mattress has been ordered originally. They were able to take care of that as well.

My bed is not firm even though we added the air mattress you sent us about a week ago. My Sleep Number is 85 and my spouse uses 100 which does not leave room for improvement. I am still experiencing a rough time when I try to turn over as the mattress is not firm enough and also waking up with back aches. Why was the mattress in your showroom so much more firmer than what was delivered to our house? I want to know if you are going to correct this. Please advise.

The sales reps were helpful and we ended up buying the mattress and the support from Sleep Number. The delivery guys were adequate at best when they delivered the items.

We replaced our old Sleep Number with a newer model. I loved the sales person and he was the same one who we bought our original bed from. He was extremely helpful. It always takes us a long time to make up our minds on what we really want, but he was very patient with us, talked us through everything, and answered all of our questions and concerns. I am very happy with him. Then the in-home delivery was excellent too. I couldn't ask for any better delivery guys. I was impressed with their friendliness and knowledge. They explained everything to us as they hooked the bed up. Told us anytime we had a question, we could call them. The new bed is a queen size and the head and foot part raises. It took us sometime to get used to it, and my husband and I have to compromise to get a place where we were both comfortable. We finally found that place and we're loving it.

I love my Sleep Number bed, that’s why I will repair it or buy another one. I have owned this bed for 19 years and have never had a bad night of sleep. I’ve had guest that have spent the night and they all want to sleep in the only guest room because of my Sleep Number bed.

Have Sleep Number bed calling. Great experience. Knew what I needed got new pillow. No problem. Salesman was very helpful. My original pillow was no longer available so we found a new one — used first time last night and no neck or shoulder pain this morning.

I had a Sleep Number bed for about 15 years prior to buying a new one. The new one doesn't sink. The guy at the store was great. Everything that he did was helpful to us and he made the whole thing a lot easier and more understandable based on the new features of the bed. And then they delivered and installed the bed and everything went fine.

We wanted a second Sleep Number and we worked with Kathleen. She was very experienced. The purchasing experience was really quick since we already were familiar with them, having had one for so many years. She's been very good too at follow up. She called and let us know when the sales are going on. Also the product was perfect. We asked it to be shipped to our house and my husband put it together.

Great product and great service. Delivery went very well, and technicians were prompt, efficient and professional. I would highly recommend Sleep Number to my friends and family. The Sleep Number has enriched the quality of my life by enhancing the quality of my sleep. Glad to be a member of the Sleep Number of Family.

I've been a Sleep Number customer for a long time. I enjoyed my Sleep Number bed and I didn't wanna change it. Recently, I bought a newer bed from them. It's a little different to get used to because the design changed. The sides all around the bed are harder versus the older one which didn't have as hard a side on it. Other than that, their delivery team was excellent and I liked the way they explained things step-by-step. They also answered the questions that I had.

We enlarged one room and we’ve had two single beds in it. We enjoyed that, then we went from two singles to one queen size. We had a Sleep Number bed before and it was perfect. So, we decided to get a new one. We love it and we have two different remotes for it. It rises and has got the numbers. I like my head up a little bit and my wife doesn't. But other than that, it’s great.

My wife and I spend more time in bed than doing other things, we watch tv, read, and have snacks in bed every day, there is nothing in the market so comfortable and of high quality as Sleep Number. Others sell Mattresses, Sleep Number sells Quality of life, Health and Happiness.

I have back trouble and I am 80 years old. My first night on my new bed, I slept better than I had in a long time. I look forward to many more restful nights because this bed takes pressure off my back where it hurts.

This is Dr. **, a physician in Orlando who attempted to purchase a King i10 360 Smart Bed for $9237.00. I am an existing customer since 2005 having purchased a SLEEP NUMBER Model No. 9000 Eastern King Purchase on April 30, 2005. This is to inform you of the substandard customer service I received and damages to my floor today after 2 failed attempts at delivery of my bed.

I have back trouble real bad because I broke a lot of bones in my back and we've had a Sleep Number for about 15 years, so we decided it was time to buy a new one. I had a wonderful experience with Sleep Number's salespeople and the guys that brought it out and set it up went out of their way for anything.

We've had Sleep Number before, and we wanted to try something new. The rep was very knowledgeable and helped us out and we bought the bed that day. The delivery team was in and out quickly. They came in and installed it. We really like our Sleep Number and love its quality. It also has the adjustable bed frame. All in all, it has been a great experience.

We got the whole tilting bed from Sleep Number and the quality is so far, so good. This was our second Sleep Number purchase and everything was good.

Every thing from the time walking into the store to delivery went very good. No pressure from the sales people. Was keep up to date on the delivery and the install of the bed went great. I would do business with Sleep Number again.

I had back surgery on Tuesday I was in the store on Thursday to buy a bed. My salesman's name was Mountain. He was knowledgeable and kind to me due to my condition being very painful. We conducted business quickly but thoroughly. I would recommend him to anyone. The bed I bought was on sale and because I'm on a fixed income was just what I needed. Looking forward to years of comfort. Thank you.

We're a long time customers of Sleep Number. Recently, we remodeled another area of our home and we decided to put a new bed in there. We moved our i10 there and then we purchased a new i8 for our bedroom. Sara was the gal that we worked with in Silverdale. She was very informative and we had a great interaction with her. Then, we had the bed home delivered. The delivery team came in and it was a bing bang boom set-up. Everything went great. So far, we love our i8. We use the intelligent sleep part of it to tell us how we're sleeping. We have a lot of friends who bought Sleep Number beds and we all have sound sleep.

This is the second Sleep Number bed that my wife and I purchased. The store rep was trying to push expensive stuff on us, so we ordered it online. Then, I assembled it myself. The quality of the bed is great and since the first time I ever slept on a Sleep Number almost 20 years ago, I've always liked it. I highly recommend the bed but not their customer service department. It was pretty bad. When I called in, I couldn't get my old account number linked up with a new account number that their rep accidentally created online. And their IT department was truly second rate. They told me things that would be done and would happen, that our order would take 24 hours to process and could take up to two weeks, but none of it ever was accurate or true. It was ridiculous. I also had an issue while trying to get my discount applied.

We bought a Sleep Number bed and the frame necessary to operate it. Within the 100 day free trial period had a health crisis that required a pacemaker. After reading the warnings that came with the pacemaker: that magnets, Wi-Fi/Bluetooth, and motors all need to be kept a certain distance from the pacemaker, we made contact with Sleep Number, the pacemaker company and the doctor but no one could give a definite answer as to whether the bed would interfere with the pacemaker operation. The new Sleep Number bed, that we purchased, has all three.

We already had a queen size Sleep Number bed for about 10 years or so. A lot has changed in the technology over those 10 years and we also wanted a larger size bed so I'm very happy that we upgraded to the king size Sleep Number bed. We knew that we wanted another Sleep Number because we've been so happy with our old one. Meg, the sales rep, convinced us which one we should get. She was fantastic from beginning to end. She had been great at following up with us. She's a rock star for this whole thing. Even the home delivery was excellent and exactly on time.

I've owned a Sleep Number for over 10 years. And we got another Sleep Number bed and we continue to enjoy it.

My wife and I were having some discomfort in our hips because we’re side sleepers and we thought it would be good to try the Sleep Number bed. We’ve had one years and years ago, but that was very different than what we bought this time. Their sales reps were terrific and very helpful. We scheduled for home delivery and the guys who came out were fantastic. We like the bed a lot. Since using it, there's been a big difference.

Greg, from the very start, was 100% PROfessional! This dude knows the Sleep Number Brand, better than the infomercial! What was so cool about this purchase was the process of experiencing the bed while having a knowledgeable employee to interact with. If we had a question, Greg had an answer. While laying on the bed, I could look up at The visual proof that showed the before and after images of my back. When I first laid down, The Sleep Number was set to 100. At this point, I felt comfortable to be completely honest. Greg lowered the setting and I began to feel like I was closer to being in my hammock back home. After some tryin' time, I ended up with a number 30. Then Greg adjusted the Sleep Number back to 100 and it felt like I was laying on the mofo ground. Anyways, The Sleep Number Bed is a bed worth checking out. Oh yeah, the warranty ain't bad either.

I am unhappy with my Sleep Number Bed. I am in the process of trying to return it. YOU CAN ONLY RETURN THE MATTRESS. THEY WILL NOT TAKE THE $3000 BASE. Please know that before "trying" the bed. I would have never bought it had I known this. They have the legal bases covered. I just don't understand if you have such a great product why the trickery? Put on your website that the base is nonrefundable!

We needed a new bed, so we bought one from Sleep Number because we liked its comfort. Our experience with our sales representative Erin was phenomenal. Then, the two gentlemen who delivered my unit and installed the bed were kind, courteous, professional, and patient with my understanding of how it worked. Since having the bed, we have been sleeping better. After the first night, my husband experienced a stroke, so he associated that with the bed for a while. But, I had a 97 sleep score last week and he had an 87. So we acclimated. We’ve already referred somebody to Sleep Number.

The people at the Monroe, LA store where very helpful in finding exactly what I needed to help ease my back pain. My sleep number is 40 and it still amazes me how it has really improved my sleeping experience. Thanks again to the people at Sleep Number!

I have owned my Sleep Number bed for about 3 years and absolutely love it. We are building a new house and I'm living in a travel until the house is complete. That is why I am purchasing a bed for my travel trailer.

We had a bed with a memory foam but it was so hot. I couldn’t stand it. It just wasn’t comfortable and I have a bad back. So everybody said if I want the best, I'll need to go to Sleep Number and so we did. The staff was great. We were going to get a bed that was more expensive but when we laid on it and tried it, the salesperson said we're not gonna be happy with that one and he was absolutely correct. So we went down a notch, and the bed that we got is just perfect. The salesperson was honest and good. He could also tell by looking at us when we were pleased and when we weren't. It was a good experience.

Seriously, we've only had our new bed for 2 days. We are both really surprised at how well we've both slept. Hmmm, I honestly can't find anything to gripe about! Lol. Although it is very early to give a true test, we are very happy with how easy and fun the buying process was. We had a great sales associate, Mark at the Denton Texas store. And the two young men that delivered and educated us were very kind and friendly and it was a pleasure to watch them do the setup. It was as if they do this every day. Lol. They were very professional and fun with the whole set up and instructional process. They honestly made me think that I might want to work for Sleep Number!

I purchased my original bed in 1998 when they were still branded "Select Comfort" and I absolutely loved it. I recently purchased a replacement because I lost the first one in a fire. I cannot believe the advances that have been made by Sleep Number! My new P6 360 best is absolutely amazing! The new bed not only has adjustable firmness but it actually "learns" your sleeping habits when you use the "Sleep IQ" program on your smart phone or tablet. Combined with the new comfort layers on the bed top, this bed truly blows the competition out of the water!

We purchased an i10 360 smart bed in late April and have had constant issues with the bed controls. Customer service has been difficult to work with in resolving these issues. They send technicians to fix the bed and as soon as they leave the problem arises again. Their solution is to unplug the bed and wait 10 secs and plug it back in again while removing and re-inserting the remote batteries. I am beginning to believe that this is a dumb bed! Customer services blames the problem on the base manufacturer who says the error codes are not coming from their base component but coming from the mattress controls.

We purchased the Sleep Number bed and openly explained to the salesperson that we were moving overseas. I voiced concern over needing to make repairs of any sort. We were assured we would be able to get repair parts overseas. After a week of sleeping on the bed we are not satisfied with our purchase. The other part the salesperson left out is we have to sleep on the mattress for 30 days before return. Unfortunately that will not leave us with enough time to test drive another mattress.

We got our second Sleep Number bed and we've had it for two months now. We like the new technology. Our older bed had everything on the floor and wires all over while the second one has all the wires on its sides and on the head. It also lets me know how I'm sleeping and gives me suggestions on what to do. We dealt with everybody at the Sleep Number store and they were excellent. Also, the delivery team went above and beyond their job. Our Sleep Number experience has been fantastic.

SleepNumber 3000 - There is no quality control and quality assurance at this company when ordering a head rise. They would not issue a refund on the lift part of the bed ($1800) or make us whole by giving us the plastic foundation that they took away. The head rise addition makes your back break in the morning. The case manager said that's impossible.

We are a first time Sleep Number purchaser. Their Delivery service was prompt and professional. We were contacted approximately 1 hour prior to delivery. And installation went smoothly. We were totally satisfied with our first night on our New Sleep Number P5 mattress. Here’s looking forward to many nights of good sleep!

Good Evening, Over the past few months I have been educating myself about mattresses in order to make a smart purchase. I have MS so there were multiple reasons I made your Sleep Number my final decision. My Wife and I visited your store on the Boston Post Road in Milford CT on July 7 2018. We were immediately approached by Randy who was to be our sales representative. As a Manager at a BMW center I understand the importance of creating an experience for your clients. Your facility is wonderful and exactly what I would expect to make a client feel comfortable during the process. Randy should be considered an asset to your Company as he exceeded my expectations.

This P6 really isn't working for me. With Sleep Number at 90, my lower back is really sore in the morning. When at the store, my recommended setting was 100, though that seemed a little too firm so lowered to 90. After a week, the lower back pain was getting worse. Talked to a comfort specialist and also went into the store again, this time they recommended a setting of 40. Tried that out and was even more restless in bed and took a longer time to fall asleep than with the higher setting. Now the middle of my back is sore. Don't like the wave or waterbed motion when I move in the bed. It really doesn't feel much different than a $50 dollar air mattress. Have no confidence that I will ever get a good nights sleep in this bed. Will be returning this bed, and going back to an inner coil spring mattress, in which me and my wife sleep much better.

We had a Sleep Number for about 12 years which we really liked. We decided that it was time to upgrade and so we went back in several months ago. The sales team was awesome and they were very helpful. The guy that helped us let us check out several other mattresses and he would adjust the Sleep Number and let us feel that. Also, he didn't put any pressure on us and he answered our questions. The other employees at the store were like that as well and they were very accommodating.

My body has changed and I'm a little older now. I needed something a little bit softer on my side and my back. Some of the other mattresses were too hard or just too soft. I've known about Sleep Number before and I could have bought it 10 years ago when I bought a Tempur-Pedic mattress but I didn't want to at the time. They were newer then, but now they have a lot more stores and they've been around for a long time. Plus, I've read the reviews on Consumer Reports. I called Mark, the salesman, beforehand and he told me to see him. Buying didn't take too long because I had already seen what they had. My brother came over a few days later and bought a mattress there too.

We’ve been using Sleep Number bed for 2+ years, and the strong rubber odor that comes with it still hasn’t gone away. On the contrary, the smell seems to be getting even worse, making my wife and myself hard to fall asleep on it. In the beginning we’ve used a waterproof bed sheet to cover the bed so the smell wasn’t as strong, but we could still smell the rubber so we wanted to do something more, and that’s when we put the chamber outdoor for weeks hoping the smell would go away, but none of it did. What’s worse, we don't know if the chemical is toxic. Moreover, the smell seems to stick and it’s all over our bed sheets, comforter, pillows, and clothes now so our whole bedroom is still filled with the rubber/chemical odor even without the bed.

Last Saturday chat room assistant was very helpful, walked me thru process of troubleshooting to try and reinflate bed. In end after several attempts to fix problem it was determined a replacement pump was required. Agent asked for address and confirmed delivery would be received by Tuesday 3rd July. Chat call ended. Third of July came and went, no delivery. 4th of July being a holiday so thought perhaps shipping delayed for this reason. Called SleepNumber at 888 number today 5th of July and Agent Cathy was very apologetic but pump had never shipped.

Great experience so far, sales agent Trini was great, she stayed late to make sure my order was completed so I didn’t miss out on the great sale. I’m excited to receive my new bed and on my birthday was a bonus.

I'm going to take full credit for this one. I should have done some more research first. We ended up getting roped in by a salesman at a store because my wife and I were extremely uncomfortable on our old mattress. We were told that we got a "great deal" on one of their "sales" but ended up paying just under $5,000 for a queen mattress and adjustable base. We've had it for a little over a year now and still have about $3000 left to pay off. And we are just as uncomfortable as we were with our standard spring mattress. Just a lot more broke! The delivery process was terrible. Late and very rushed. The worst part is - NO REFUNDS! We were ready to give it back about after a week, but we didn't take time to read the fine print. If you're looking into a Sleep Number, please save yourselves and run!

My wife and I have been wanting a new mattress for a while. Our old mattress was 15 years old and so it was time for a new one. And in thinking about what we would want, we wanted to make sure that it was adjustable, that it set our needs and everything. And that also we could have her side and my side to be different because we don’t have the same preferences. So really, Sleep Number seemed like the only solution. And with the 25-year guarantee, it’s like this is the last bed we’re gonna have to buy.

Excellent experience at the store and with the sales person (Janice) and the manager. I highly recommend the store at Clearwater Crossing in Indianapolis, In. They are knowledgeable and work with you through the entire process. From the bed to pillows to bedding and always have your comfort in mind!

Best Bed ever. Has everything always wanted. All sales representatives were great when I arrived. They never tried to sell me anything that I did not need. Delivery was on time and after installing bed they explained all features until I was comfortable.They even made sure app was set up on my phone. Great company.

My parents were upgrading their bed and I had a bed that hurt me. We got two Sleep Numbers and the beds are comfy. I don’t hurt when I wake up and the overall quality of the bed is good. The sales reps also gave us all their undivided attention and the delivery team was on time too.

Samantha ** Was very professional and explained everything to me. She answered my questions and made my experience buying this bed a great one. She did a great job. I would recommend anyone wanting to buy a new bed to get a Sleep Number bed in Rancho Cucamongo.

We had the Sleep Number bed that first came out seven years ago and then we got the upgraded model so that I could sleep better. Our sales rep was great and so were the delivery boys. The delivery boys said they have a better technology on the foam. They told me to get the foam replaced on the other bed which we've taken to our place in the mountains and that it should be under warranty. I called customer service on that and I was disappointed because they told me what it would cost. The rep said it was under warranty but that it was prorated and the cost was a lot to put out just for the piece of foam to replace. Also, I’m still getting used to the new bed. It tells you how you sleep and I'm still trying to figure it all out. Sleeping at 60 a night versus sleeping at a 90, it’s like, “What’s the difference?” It’s a little frustrating. I paid a huge amount for this fancy schmancy bed and I don’t feel like I’m sleeping better yet. But they’re awfully nice.

The associate I talked with was very knowledgeable and made me feel like my problem was important. The associate was very quick to find the parts I needed and to make sure of the problem I had. She was very considerate of my problem.

Representative was very thorough in trying to help find my account. She also went to the archives for more information. She was very thorough and patient with me. (I have M.S. and have trouble with my words coming out.) She was wonderful. I can't find my order number. But, I believe her name is Trucell. I would hire 100 employees just like her to run any company that I may own one day. Kudos to her and your H/R department for snagging her. She deserves a raise and a promotion. Thank you for the opportunity to let you know about my experience.

Worst bed ever, glorified blow up mattress. Back has hurt since first day we got it. Do not think it is right that you have to pay for delivery and pickup if not satisfied. Now out almost 500.00 just for trying the bed. Very dissatisfied. Felt great in store, not good at home actually sleeping in it.

In 2007 I bought a two-chamber queen size bed. Switched it to a single chamber in 2011 and they want a pro-rated from 2007. I will no longer recommend this bed to any one and I will send a message across my email and Facebook.

We were recently disappointed with our experience and lack of resolution from a recent delivery of a queen size mattress and adjustable base. We had two issues: 1) Upon delivery the base and bed would not fit up our stairs. We later learned from those delivering that this is happening very often on the queens beds as a result of a new design in the bases that make them bulkier. We were not warned of this in advance. They offered to take it apart to fit it in but would have to null the warranty. Upon calling customer service we were simply offered to instead buy a king size bed.

As with anything parts do wear out. After 10 years of service our adjustable frame became defective. We were worried that a replacement would not be available so we were pleasantly surprised that indeed Sleep Number did have a replacement. Not only that we were treated like family. Part received, installed, had a problem, tech center walked us through a simple step and... WaLa. Best service and product. Buy it, you will not regret it.

I was hoping for the positive experience the salesman had indicated. But when the bed was delivered, it has a huge gash in the foundation from a fork truck. It was clearly damaged even before the box was opened, yet it got pushed through the supply chain and was delivered damaged. Then I had to wait 2 weeks to get another one. In the meantime, my wife and I had to sleep in the guest room since we had gotten rid of our old bed. I told them the 2nd delivery had to be late afternoon, and was told no problem. Today I was told delivery was at 10 a.m. -- I am not going to be in town and told them that at the outset. Now to get the 3rd delivery I have to wait another 2 weeks. This is absurd. I am regretting the purchase and I don't even have the bed yet.

I have a Sleep Number bed at my primary residence as well as my vacation home. I am a Sleep Number 45 and it’s like sleeping on a cloud. Customer service is excellent! Keep up the great work. We love our beds.

I am new to Sleep Number and purchased Smart Bed 360, i10 bed. Spent 11K and my experience of customer service and home delivery is been worst, I have never experienced this bad customer service, it’s been a month and have received all the parts to my bed so far. Home delivery people don’t care about your schedule, they will call you to schedule something but will never give you the date you wanted and I have tried 3 different times and 3 different reps, they are very rude and don’t care about customer’s convenience. I would never recommend anyone to go buy Sleep Number because of worst customer service ever!!!

Horrible is because it's the only way to describe our experience at this time. First off the delivery and setup was great. The installer called about an hour before he would be here to install. They got the bed all set up and gave a very brief overview on how it all worked. My wife and I were stoked about the dual temp feature as our current bed was very hot. Anyway the installers left and that night we set our beds to what the store had told us our setting would be. I understand it might fluctuate a little either way as every bed might be different. My wife pretty much finishes each sleep on the couch. Her side does not stay like it should and ends up being like a rock. My side ends up on 5 for some reason. After day 4 we started seeing errors on dual temp and Sleep IQ.

We are return customers and love our Sleep Number bed that we purchased 12 years ago so we just recently purchased them for our kids. I tried ordering online but ended up going into a store because I had questions about the product and promotions that I wanted to talk to someone about. The store staff was friendly and knowledgeable but did have some trouble with a recently rolled out ordering system, which made the transaction time longer than it normally would be. And the delivery scheduling could be improved by having morning or afternoon time slots selections. They could only select an entire day which is hard for a work day delivery so we ended up going out 3 weeks to get a Saturday. Overall, good experience with just a few kinks that could’ve made it smoother.

I bought a Sleep Number bed because I am having spinal surgery in a few days. I get it May 4th they could not deliver until today the 22nd. Then when they get here the installers were the most unprofessional rudest people I have ever dealt with even when after almost an hour on hold finally got the speak to a so call customer service representative how also was extremely unprofessional. The installers left saying they refuse to install my bed because my carpet had stains on it so I told them it was still a little damp because I shampooed it that morning. I could put blankets down on the floor for them but they said no and called someone at their tech dept and told them my house smelled and I had too many pets and that made it a health problem.

Would definitely recommend Sleep Number as I said this is our 4th one speaks for itself! And they are made so much better than our original one bought 1998. I have sleep apnea and wear CPAP so being able to elevate head and feet awesome! Also have arthritis in feet so being able to warm them will be wonderful, esp when cold.

Our salesperson was terrific. Here is our problem: 6 boxes arrived on 6/15. We called the store where we purchased it. They took our name and said they would call UPS tomorrow. We used the online customer service. We are missing the Deck panels. Lexi at the call center gave us the following tracking number with this explanation: "** that's the tracking info however it hasn't left the warehouse yet, should within the next day or 2." On 6/15 we received no notification that a part was back ordered or delayed. We waited a week to assemble due to work schedules. She then told us we need to take this up with UPS. I replied that she just told us the item was in the Warehouse. She told us to call customer service tomorrow. We saved for 11 months for this bed. We paid CASH and are not off to a very good start at all. Tonight We broke down our old bed frame/bed and are sitting with a partially assembled bed that we cannot sleep on.

My wife and I have owned a C3 mattress for over 8 years. Now we just purchased the i8 mattress and we couldn’t be happier. Sleep Number mattresses have gave us much needed rejuvenating nightly sleep so that we can wake up daily ready to take on whatever is in store for us. Thanks sleep number.

I have enjoyed my Sleep Number bed for 21 years. Customer service has always been excellent in resolving issues. I have replaced a few components over the years under warranty, but at a prorated cost based on the age of my bed. I also recently added a Sleep Number topper, which made my bed even more comfortable than I thought possible. With the replacements and improvements I’ve made to my bed, it is like brand new at a fraction of the cost of buying a new bed after all these years. This bed has been a great investment. I bought another used Sleep Number bed that was seldom used in the previous Owners guest room. I too use it in my guest room. My guests always rave about the comfort of that bed! I am a loyal and highly satisfied Sleep Number owner.

Don't buy a Sleep Number bed and expect it to ship on time even when you pay expensive freight charges. We ordered our bed on 5/31/18 and it should have shipped on 6/14/18. Today is 6/19/18 and our bed has still not shipped. The only communication we have had from Sleep Number is when we reached out to them to find out when our bed was shipping. They have never contacted us other than to send an order confirmation. Customer Service can still not tell us when our bed will ship. We have contacted them four times and still have no idea when we can expect to receive our bed.

We already had a Sleep Number bed and knew how much we loved it, so we went and bought another one. I also have a Sleep Number pillow that I use and I love it as well. The second mattress that we bought was for our trailer, which had a mattress that was less than adequate. The rep worked closely with us about asking dimensions, and he was great. Sleep Number offers great products, and for people who are looking at new ones, they need to really look, compare and sleep on a Sleep Number. The other mattress companies tell you that you gotta buy a new one in 10 years, while Sleep Number has a 25-year warranty.

I bought this bed (Sleep IQ Split King) for $7500 three years ago. While it is somewhat satisfactory the network connection stopped working. First they sent the wrong part. Then they told me that they can't send the part and I would have to buy a new pump. Warranty is only 75% so cost is $200 to me. The part that needs replacing probably cost about $10 and can be replaced with a simple plug in. I have read other reviews that this is common practice with the company. I would recommend that no one do business with them.

We bought two sets of sheets to go with our split head of the bed on our king sized mattress. These sheets went for $300 each which I thought was outrageous! We took the sheets back to get them exchanged. We were told those sheets were on sale and we would have to pay more to get them replaced. I felt this was outrageous especially since they cost so much. This is the bait and switch and "ya got to pay more" to get warranted Sleep Number merchandise components replaced. I felt this was outrageous customer service to get defective merchandise replaced. Sleep Number pricing is extremely predatory. I hope I never have to replace any more of Sleep Number because they really stick it to you. Their customer service ends with the sale and they ought to have their own problems sleeping at night.

We had two other beds before and this is our third Sleep Number bed that we purchased. The original one was a queen bed and then we got a king bed. And then we moved to a new house and we got another king bed. We also got additional pillows and sheets. One of the reasons we changed from our old Sleep Number to this one was every week, if I put the number on 50, it would go down to 35. So far, the new one seems to be holding just fine. When you look at the buttons, it just says Larry 50 or whatever I’m setting it at.

We had a Sleep Number bed for 25 years and decided to get a new one. We purchased a P5 and we got the mattress and base. I’ve also gotten pillows. Their sales reps were great. They were very helpful in showing us the different styles of beds, top beds, and options that we had. The delivery team was great. They moved the other Sleep Number bed upstairs for me. They got in and put the new bed together. They knew what they were doing and even set up a bed frame for me upstairs. They were very resourceful and very nice, and great, courteous people to have at your house. I didn’t think I could sleep better on a different Sleep Number bed but I can’t believe how much better I’m sleeping on this new one. I would tell others to get a Sleep Number.

We already have a Sleep Number bed and we purchased the most recent one for our daughter's house. When we go down and stay with them, we'll have our Sleep Number bed with us. The one we have here at home is the adjustable base and the split king and the one that we recently purchased was just the plain king and a lot of things have changed within the 10 years. So, the sales rep explained everything to us and how everything worked. Then, the guys who came and set it up were wonderful. They got at my daughter's house at the time they said they were going to be there and everything was perfect.

Called to find out what precautions to take when moving my Sleep Number bed and how a move would affect warranty. The rep I spoke with was very friendly and helpful. She answered my questions thoroughly and even sent me a pdf doc on how to move the bed properly. Thanks very much!! :-)

We did not like the bed, the mattresses move around constantly, the firmness setting changes anytime your partner rolls onto your side, the sides cave in while sitting on the edge of the mattress. It was easy to sink toward the middle between the 2 mattresses (air bags). Worst part it cost us over $400 to find out!

We paid CASH 2 YEARS AGO. Nothing but problems. Had your techs in my home today again. Now the remotes have an error code to connect. Bed keeps resetting to flat surface. Now your lovely product has my disabled veteran sleeping in a recliner tonight just so he can sleep... I will be calling your company first thing in am along with store mgr that sold this to us. Either it gets replaced with a brand new bed or I will seek legal action...

We’ve had Sleep Number for 20 years and we decided to purchase a new one as the product sprung a leak. The sales representative we dealt with was very good, friendly and helpful. The product from Sleep Number that we bought is so expensive but of very high quality.

Julio and Miguel (?) did everything right. They were personable, professional, worked quickly and independently and, when done with the installation, gave a rundown on how to exploit the various features of our new bed - both with the remote and the Sleep Number SleepIQ iPhone app. We couldn’t be happier with our new bed and the service provided by your delivery team. Thanks.

The delivery men were very courteous - even took their shoes off inside the door so as not track dirt through the house. They put the bed together and cleaned up the trash from the boxes. The bed itself is wonderful and I look forward to many restful nights of sleep.

Initially, we needed a new mattress and we tried out Sleep Number. We liked them so we bought one and have had it for years. Then we needed another bed and decided to get another Sleep Number because we liked the one we had. We got along with their sales professionals well and they were nice people. We knew exactly what we wanted, so they didn’t have to do much selling. The two guys that came and delivered the bed were good, professional and courteous. I appreciated that they put booties over their wet shoes because it was muddy that day.

I purchased our 1 year old bed from a friend of the family. When I called for assistance in setting up the SleepIQ system, the rep told me that they do not assist or talk with anyone who has purchased the system used. I was not calling for warranty support, but just general information. He stated it was company policy and could not help me in any way. Buyer beware - If you buy the bed, just know that your chances of selling it, the components or bases someday are slim, given they refuse to assist the buyers in any way. In my opinion, this limits the value of the bed considerably.

We needed a new foam mattress. I went to the Sleep Number. They do not sell them there. The salesmen gave me the number to call for replacement parts. I called the number and ordered my new pad. The persons that help were great. They took great care of me. They were kind and professional. I would have like to received the information the the product and cost before the order was taken so I would understand my purchase. We like the new pad and how much difference it made. Thanks for all your help. It made a world of difference.

I've had Sleep Number since 2006 and I moved into a smaller space so I needed a smaller bed. I purchased a Sleep Number mattress, the base and got sheets to fit the bed. Everything went well. Their reps were good and very knowledgeable about their products. We had one glitch where they had the wrong address, but we worked that out. Also, the delivery team did an excellent job. I would recommend Sleep Number. I gave my old bed to my daughter and tried to talk my son into buying a Sleep Number bed.

We already owned a Sleep Number before. We liked it so we decided to get another one, a king size bed, and I got pillow protectors too. Their reps were very helpful and were good about telling me about promotions or coupons, which was nice. And the delivery team was awesome. They were quick and lickety-split. We are really happy with our Sleep Number bed. We’ve recommended people to them and some have bought one.

Stayed home Memorial Day to try it, great first date. After that I have not experienced a good night with the assembly, I have adjusted the Sleep Number for both I and my wife, she has told me I snore louder when adjusted to snore. Lights under the bed stay on for 15 min. The pad is uncomfortable, the response is sad to say unresponsive, $8,000 dollars for what.

We paid CASH 2 YEARS AGO. Nothing but problems. Had your techs in my home today again. Now the remotes have an error code to connect. Bed keeps resetting to flat surface. Now your lovely product has my disabled veteran sleeping in a recliner tonight just so he can sleep... I will be calling your company first thing in am along with store mgr that sold this to us. Either it gets replaced with a brand new bed or I will seek legal action...

Had bed for 16 yrs, good bed. Bought new one but not as comfortable and as easy to adjust bed number for two people. Not sure will recommend it to friends.

We're a two bed family. We're on our third Select Comfort. They're so comfortable. If you hurt your back, you can soften it or make it harder. And being older, it's easy to lift the mattress ends and tuck the sheets. It's worth every penny.

We wanted to love the Sleep Number i8 Bed. When we laid on it in the store, we thought it was heaven and we were really excited about being able to individually adjust our sides. However, when we got it home we realized it's nothing more than an expensive air mattress. When you move, your partner also moves. When weight is shifted anywhere on the bed, it affects the other person. It was not comfortable to lay in the middle of the bed to snuggle with your partner. Overall, the mattress was not as comfortable or luxurious as it felt in the store.

We’ve owned our Sleep Number bed for 20 years and it has gone moldy. So we went to the Sleep Number store in Lakewood to look and we were totally thrilled while the store manager answered our questions. He did a great job. We bought two beds within three months of each other; one's a California king that had the adjustable legs and raises and then, for my son, a queen that had just the adjustable head. Both beds came great and we had the same crew deliver them each time. And they did a good job. One bed was 10 grand and the other one was five. It's a little expensive, but I like the fact that we can adjust the pressure and the firmness of our bed. We got an electric mattress bed on the one and then a couple of regular mattress beds, a mattress pad and then a pillow too.

I now own 3 of these beds. 2 twins, and 1 California King! Not only have I now had the king for 18 years, but Sleep Number has replaced anything that has gone wrong and still takes my calls whenever I have questions or issues. Plus sleeping on these beds are amazing! My guest love them!

I like the Sleep Number Ltd Edition we bought several years ago. But it took a little getting used to. One thing I noticed immediately was the Sleep number each of us was given in the store wasn't what we actually felt was most comfortable at home in this particular bed. The real number for us is much higher. And the bed needs more cushioning/padding. I'm not happy with that part.

I purchased a pillow and received the shipping confirmation on May 24, and the pillow arrived shortly after that. The pillow arrived while we were on vacation, and I had already determined I no longer needed it, as I had been given another product that met my needs. The pillow remained in its original packaging, completely untouched and unopened, exactly how I received it.

We purchased an i7 about a month ago. There was a problem with the first delivery, they came without our mattress. I talked to customer service, the person was very rude. The new mattress arrived a week later and the men set the hoses up wrong. The mattress has under four inches of comfort layer as opposed to the five inches listed on the website. The gray cover is too tight, squishing the gel foam edges and making them curved which makes it easy to fall out of bed.

We paid a lot for this Sleep Number and have had it all of 10 to 15 years. But now it's falling apart and still sleeps very well but the base that comes with it is made out of plastic and is broken on my wife's side and the air leaks out of it. I am thinking about building a new base to see if I can find the air leak and fix and make it last at least another 5 years. Also have the cashmere top so if you want a cooler night sleep you don't want that but I have gotten used to that. Overall I can't complain over this bed. For the best models you will pay but by far the best bed I have ever had and could never go back to a spring mattress. Thank you Sleep Number.

We’ve had Sleep Number mattresses for years. They're expensive but we have chosen to have all our beds Sleep Number mainly because we don’t have to replace them after the springs break or the mattress gets uncomfortable after a couple of years. We bought three mattresses and the latest one is a guest bed. We tried to buy the latest one in the store and their computers were down but they made it work eventually. I worked with the people in the store and the manager was great.

I had sleep issues, so I got a Sleep Number bed. Bill, the salesman, was very knowledgeable. The delivery people were very nice. They assembled the bed and they did a very good job. I've had my Sleep Number bed for six months and I'm pleased with it. Since I got it, my sleep has improved.

We bought a Sleep Number mattress, and it took some getting used to but have grown to love it. Ours is a dual adjustable bed. The newer versions of our bed are better than the old versions. If I had to buy one today I would pick the one with temperature control.

Having owned several different brands I bought a Sleep Number, the most comfortable bed I have ever owned. I always wake up fully rested. My next bed will also be a Sleep Number.

This bed is simply the biggest pile of garbage I've ever bought. After comparing I'm told I can spend another $1000 to try another product from Sleep Number. After our $8000 plus original purchase for a horrible bed why would we give you more money? Horrible product, horrible service, horrible experience. Do yourself a favor and don't even consider buying a Coleman air mattress on steroids from this company.

There are just days I want a soft mattress and days I want to sleep on a board. The Sleep Number gives me the choice. Also, pretty much won’t wear out.

I was doing some research between Tempur-Pedic and Sleep Number. The sales reps at Sleep Number were very helpful. They explained the bed pretty well and they were very patient. They did a fantastic job presenting the product. My wife liked the bed a little softer while I like it a little harder. Her number is 40-45 while mine is 60-70. Tempur-Pedic was too soft for me. We tried Sleep Number and we liked it so we went with them and bought the mattress and a set of bed sheets. The delivery process was quick. They got a technician who might need to be trained on the app side as he was not very familiar with it. But he made several calls and talked to the customer service team on the phone and he resolved that issue. Overall, that was good. We have been using the bed every day since we bought it. It's a great product.

We have 2 Sleep Number beds. We are building a new home and went to purchase a 3rd bed. The new so-called smart beds are too firm, even when the sleep number is set to the lowest setting. The foam is not soft and is too dense, you barely feel any adjustment at all. Also none of the new 'P' series mattresses are compatible with the vibrating platform. The vibration platform is being discontinued. The vibrating platform is only compatible with the 'C4' mattress which is also being discontinued. I do not need a mattress that thinks it knows what I need to sleep and adjusts all night, but I do need the vibration feature.

I've had a Sleep Number bed for about 15 years and it was time for me to replace it. I went in the store to look at the new ones and I ended up calling the 800 number to order because the rep in the store was pushing me to buy a really expensive one. I decided that I didn’t want an adjustable bed but if I needed to, I could upgrade to an adjustable with the mattress that I was buying. I got a better deal calling the 800 number because the rep that I spoke with knew more. She was really nice and wonderful. I scheduled my order for delivery and the delivery team was great. They came in and took the old bed out of my house. The overall quality of the bed is real good, too.

I like my side firmer than my husband so it is great to have that choice. Don't think I can rotate the mattress which might be a negative. So far I am happy with it.

Remote Control and new replacement pump were not working. Adam in the Coralville, Iowa store did an excellent job of working with me. He made phone calls, checked into my concerns, and was able to fix the problem. He was pleasant, knowledgeable, and has a great sense of humor. I highly recommend the Sleep Number bed and especially Adam.

Found the cost of replacement parts far outweigh any usefulness of the warranty. I find it disingenuous to price your replacement parts so high. In addition, your "chat consultant" proved to be too busy to effectively help identify the proper part to be requested, and seemed to want to move on before allowing me to identify what part it was through my own research.

For close to 20 years, we’ve always enjoyed Sleep Number products and a little less than a year ago, we wanted to purchase a Sleep Number product that had an adjustable base. We enjoy the bed and we like it very much. How everything works was relatively easy to figure out as well. But I used to deal with one salesperson who ultimately left the company then another salesperson who was transferred out. There's too much turnover amongst the sales staff and since the time that we bought this bed, the salesperson has left as well. And although there’s an 800 Sleep number directly to them, they're a not customer service-oriented company. Everything is just in black and white to them and they don't know enough about the product to be helpful. Nonetheless, the delivery went really well. The delivery man and the installers were very experienced. They were in and out, very quickly and professionally.

We have a Sleep Number 5000 that is almost 10 years old and this is the first time we have had to replace a part. It has been moved twice and stored in a warehouse during those 10 years, and it sleeps just fine these days. A Sleep Number is worth the money.

We’ve had Sleep Number for about 10 years then we bought another one. We purchased the sheets, base, and the split king mattress which can both raise the feet and head part. The sales reps were knowledgeable and helpful. Then the home delivery team knew what they were doing and they got it done. We're satisfied with the quality and we love the bed.

I have slept on a Sleep Number bed for the last 15+ years and can attest to the wonderful experience it provides each night. The few years I tried a less expensive substitute truly fell apart with the mattress, a disaster! I learned my lesson. I stay with Sleep Number.

We purchased a Sleep Number bed for we were having back problems. We did research and found that this was the best option. We have this bed for a year and four months and we have better sleep having it. Their representatives were not pushy too. If you got the money, purchase Sleep Number.

I have a Sleep Number bed and I really like it. I get a good nights sleep every night and I can look at my phone to see how I slept as there is an app for that.

I tested a bunch of different mattresses at a bunch of different stores but the customer service when I walked into Sleep Number were absolutely incredible. The guy who helped me out was nice, super knowledgeable and really answered all my stupid questions. I’m a younger guy and I get treated really poorly when I go into places that have expensive products and that wasn’t the case at Sleep Number. I purchased the C4 and dual chamber and I absolutely love its quality. Sleep Number is the best bed that money can buy.

We bought this bed in Sep 2017, and it broke on May 28th 2018. The valve that connects the air chamber to the pump just completely pulled out of the bed, making one side of the bed useless since it will not hold air. These things have a 20 year warranty right? So I chatted in with Katie (who was great), and I was informed that the air chamber is completely covered by the warranty. BUT... I will have to pay $99 plus tax to have someone come install the air chamber. I asked if I could go by my local Sleep Number store to pick up the replacement part. NO. They do not stock parts. I asked if I could do it myself... NO. It would void the warranty. I said OK, let's replace it.

I LOVE my Sleep Number adjustable base bed. But, have had to replace the adjustable base motors for the second time in four years of owning the bed. The Sleep Number people I've dealt with have been great, but I am worried about the long-term of owning this bed and keeping the adjustable base working. I paid an extra $1,000.00 for this adjustable base and using it is extremely worth it, but what is going to happen when the bed is no longer under warranty, and I have to keep replacing the motors? This is going to cost me money constantly! I am very worried.

I replaced an old Sleep Number, which I had for at least 13 years, with another one. Their sales rep was good. I put the schedule for the home delivery of the bed and it was shipped by UPS.

My niece had a job at Sleep Number and talked to me about the bed. Since then, I’ve been buying from them for around four years now and I’ve bought at least five beds. Andy, their Sunvalley Mall rep, was terrific and I liked his detailedness. He knew about the bed and he was non-pressure in selling. I keep track of him and I would oftentimes call and see if there are any specials. Recently, I bought a Sleep Number bed for my mother-in-law. I got her the one that elevates in the feet and the head. It's a tad pricey but that's outweighed by its comfort level. We had it scheduled for delivery and our experience was very positive. When I had our first bed installed, I saw how they did it then after that, they would deliver the bed and I would go ahead and perform the installation. This time, the gentleman just came in and dropped it off. I love Sleep Number’s superior quality and I recommend it to friends.

I have had my mattress for 19 years. It has been a good mattress overall. My only complaint is it loses air on one side, which while troubleshooting with Sleep Number I was not able to resolve with numerous attempts.

We decided to get a bed where we could lift the head and the feet so we got a Sleep Number. But it's really expensive. It's like an investment. They delivered the bed and the team was great. We bought sheets and comforter, too, but I'm disappointed in the comforter because it leaves fuzz everywhere in the bed sheets. I called Sleep Number and they said they couldn't do anything about it. Also, we had issues with the remote not working all the time but we put new batteries in it so it's working okay now. And the bed is fine and we like it. It’s just difficult to make the individual twin bed, to get the sheets to get underneath. I have to lift the head or the feet or both to get the sheets on to stay on but I’m living with it.

We’ve had two Sleep Number beds and I love them. It’s the only technology that makes any sort of sense at this point. We've never had a problem with them so we’re very happy with that.

We shopped and researched beds for months before we bought the Sleep Number's flagship I-10 360 fully loaded. Next to diet sleep is the most important ingredient for great health. We love our bed so much we named it. Thank you Sleep Number, now life is a beach!

We have two Sleep Number mattresses and they have held up very well over 20 years. We had a pump failure this year and it was replaced at a very good price after 20 years operation.

Sleep Number is the best sleep product available, period. My wife and I have been sleeping on them for nearly twenty years. We have upgraded to the adjustable frame and we both agree it's the best investment in sleep we have made.

I purchased this i8 360 SMART BED from an old friend who manages a store on the other side of the country. After trying it for 30 days I was completely dissatisfied with the bed, never has my back hurt more. I contacted the store to request information regarding the return of this bed, at that time I was instructed that since this bed was purchased under the friends and family discount all sales are final. This was a surprise to me since this information had never been conveyed to me. In addition, I never signed a single document relating to the terms and conditions of this sale.

Bought this bed in Feb 2017. The pump died in Feb 2018. They sent a new one and now this one stopped working, the bed levels won't budge and it smoke when we attempt to use it. We wish we never would have purchased. Can we please just a refund so we can move on with our lives? We haven't slept well in months.

I was very pleased with the prompt, professional, and personal service we were provided at the store. All of our questions were answered and we were given all the information we needed to make our decision. Very pleased with the way the shopping experience is at our store location.

We bought a top of the line mattress and foundation. The mattress was adjustable at head and Foot with temperature Control on each side. It came with a 100 day money back guarantee. The bed was poorly installed and we sunk in the middle. When we tried to return it we were told we could return the mattress but not the now worthless 5000 dollar foundation. When we complete as inefficient they told us we should have read the fine print closer and not listen to their company owned store salesman. A game of gotcha!

We had a Sleep Number in our house and we've had it for eight years. Then we bought another one from the store for our motor home. The representative who helped us was very knowledgeable and very nice. She answered all of our questions and she was great. We had the mattress delivered at home and it came by UPS. Overall, the quality of the mattress is much nicer than the mattress we had in the motor home.

I had Sleep Number's 2012 bed and then I upgraded to a different mattress. I went from a solid king to a split king mattress and didn’t have to change out the base. I just had to upgrade the top and got sheets. Their sales reps were always excellent. Everyone has always been able to help including when I have any snafu with the remote control. The delivery team was very nice too. They had a little problem wherein they couldn’t assemble but were very courteous.