Sleep Number Reviews

I like the comfort of having a Sleep Number. I purchased a mattress, a pillow and the pad that goes on top from them. Their sales reps were polite, friendly and they explained everything. Their delivery team was great too. Since getting the items, I've been having the best sleep I've ever had.

I was treated with respect and was given a lot of knowledge about the bed. I was very satisfied with the sales staff at Sleep Number. He also bought the 2-inch foam cooling pad and a throw blanket or excited to get everything in our house and try it out.

I purchased a top of the line Sleep Number bed 11 years ago. We’ve had a few problems but always had Sleep Number come out and service. One side of the mattress deflated. We contacted Sleep Number and it took almost 3 weeks for someone to service the bed. They finally came out today. I spent over $8,000 on this bed and waiting this long for service is appalling. I couldn’t do anything since I had just had a heart attack and unable to try and fix. I’ve been so uncomfortable it has made my recovery very difficult. If they are selling these beds they need more service technicians to support their products, this is a disgrace!

I purchased a Sleep Number bed based on recommendations from other friends that have it, and the people in the showroom were great at explaining everything. We got the whole bed, the movable bed frame, the mattress and a set of sheets. Though I wish the sheets weren’t so expensive, I was impressed with the rep's knowledge and his willingness to spend time with us. We laid on every bed in the store and they went through the whole computer-stimulated thing.

I bought a Sleep Number flextop king dual i8 - from Sleep Number (no ADJUSTABLE base) floor model. Original selling price $4600.00 but got it for $2600. Purchased in April, well that began my nightmare. I dreamed about owning a sleep number bed for years because the commercials made it look like the best thing since homemade pie. I was sold and desired one but every time I went in one of the stores and priced one they were just too expensive.

We've had a Sleep Number for about 16 years and we recently bought an upgraded one. The salesperson that we bought the bed from was very good and knew their product. The first time we scheduled the delivery went fine. But we are going to have another event with them today, and it's not going so well. We’re having them come to re-set up the bed because they didn’t really set it up the way I would like. It’s difficult to make in the way it’s got set up in our bed frame. But I had to pay for that, and they’re supposedly coming to fix it today. They told us to keep the whole day open, which was fine.

I had some questions about the warranty. The salesperson was very knowledgeable. The lady went through every question and helped me to determine the correct bed for my wife and my needs. The lady also helped us with the sheets and mattress cover.

We bought a FlexTop King bed for $8,000 3 years ago. Within 3 months it was losing lots of air every day and there was such a huge dip in the bed it feels like we are falling out all the time. We also have needed to buy 6 sets of sheets because you have to buy sheets from Sleep Number as they are the only ones that fit. We've needed to purchase 6 pairs already in 2 years because they are so flimsy they keep ripping. Each set of sheets is $250. We have had our old bed for over 10 years and it's still much more comfortable and the sheets lasted for years. We contacted them 3 times and they said we need to adjust the bed ourselves and wouldn't come out to look.

This is my 2nd Sleep Number bed. I have enjoyed both. My first I bought in 2010 and bought a C2 which is one of cheaper models. It was good and I enjoyed it but it was NOTHING compared to ILE Limited edition with flex 2 adjustable base! Both my husband and myself can set our head and legs to level we want independently of each other so we are both sleep comfortably while still sleeping side by side! Yes the Sleep Number bed is more expensive than other beds but if you have trouble sleeping like I do because of health issues it is worth EVERY PENNY!

We purchased a Sleep Number bed for many reason but the one that was of utmost importance was all the feedback we heard about how it helped individuals that snored. The Sleep Number bed was designed so you could raise the individuals head without your partner side (head) being raised as well and this was to aid in stopping the one individual from snoring so the other individual could sleep. You could purchase a Sleep Number bed that would raise the head together or separately. We chose the bed that was split to raise individually. We tried the bed first that you could not raise then the split model bed where you could do each side individually.

Awesome experience with Christina at the Reno Store. Just hope our Sleep Number is as awesome! Looking forward to the delivery at set up of our Sleep Number on December 4. We thought about this a long time and we are excited for December 4, Merry Christmas!

My case Manager, Christine is the ultimate Ambassador for The Sleep Number Bed Company. She was thoroughly professional. She was genuinely focused on my concern and resolvement of my replacement part. One year ago, I recommended your product to our best friends and they do not regret making the decision to purchase their bed. I would not hesitate in the future to continue recommending The Sleep Number Bed to anyone I know seeking a new bed.

The delivery personnel were friendly and professional. They took the time necessary to inform us of all the features of the bed. We were happy with the performance of the bed and had a good night's rest our first night! The sales representative we dealt with was attuned to our needs. This is our second Sleep Number bed. We would recommend to friends!

We've had a Sleep Number bed since the early 2000 and it was getting old. I purchased a new one about a year ago. It was a queen-sized bed, single mattress and we bought the lift to get the head up elevated above the rail. The experience was all good and prompt. Everything they told us was accurate and true. I scheduled the delivery and they sent people out to take away the old and install the new. And it's not only that. They were also there to show me how it worked. They were professional and very informative, and it was a very nice experience. I love the new mattress. I’ve had the first one for almost 20 years that time and I’ll stick with it. It’s been a great experience.

We purchased a king size - split top adjustable base bed just over 2 years ago and we have a gap right in the middle of our bed that is 6" wide. This space is located between the left side and the right side of the bed - this space is perfect for falling into, losing remotes, having pillows fall into - but not great for sleeping! I reached out to their customer service and they suggested trying their troubleshooting guide, tried it and it didn't improve. They also sent out these bolts that were supposed to help. That did make a minor improvement but since, we are back where we started.

Bought a split king i10 model bed July of 2014, told it has a 25 year warranty, been dealing with the two mattresses drifting apart in the center of the bed for a while. Called Sleep Number today to explain it to them. "Oh that is not correct, needs to be fixed. You are under warranty, we will replace both the covers and foam inserts of the pillow top..." It will only cost us $460.00!!! How is that a warranty? So they sell you a bed to last 25 years and after four it is falling apart they will fix it as long as we pay for it. They come off like this is your last bed ever - never need to worry about anything anymore. Crooks, shysters... Never buy their crap. Don’t fall for it. After paying 7 thousand dollars this is what you get.

My experience with Sleep Number was fine. I had one and then it was time for an update. I bought the mattress last March and the sales rep was very helpful and fine. The delivery team was really good too. All their products are nice but the sheets and pillows are a little pricey so I don’t buy them. But I love the quality of the Sleep Number mattress. I don’t think I’ll ever sleep on anything other.

So proud to have a bed that will help with my back problems. The adjustable mattress is beneficial in so many areas of the body. Takes the pressure off of my spine and hips. I haven’t been able to sleep and get a good nights rest in a long time. I am grateful for the experience to sleep in my own bed.

Jeremy called the morning of scheduled delivery and estimated when they would be here. He called when they were on the way from their last delivery and arrived within 20 minutes of his estimate. He and his helper (sorry, I forgot his name) got the bed set up quickly. Jeremy was knowledgeable about the product and had a sense of humor - always a plus.

My husband bought a Select Comfort 19 years ago and I just bought a name brand bed that I'm not very happy with. I have spinal issues and just had cervical surgery. My husband suggested we go to the Sleep Number store. I'm so glad I agreed. Ashley was great help, I bought a Queen Dual p5 360 Smart Bed. And I purchased an Airfit Contour Std. pillow. I can't wait to get my bed, the pillow is fantastic.

We were looking for a bed and went to a Sleep Number store. We were attracted by the Sleep Number concept because me and my wife could choose a different setting regarding the way we sleep. Salesman was very nice and told us that we had 100 days to try the bed and if we didn't like it we could return it and get our money back. At this time we were told that we could choose UPS delivery for 59 dollars or Sleep Number delivery and bed installation for 199 dollars. We kept looking for a bit and finally took the step to buy a C2 bed, and first surprise the UPS delivery wasn't an option anymore. So we decided to not get their special bed protector to stay in our budget.

Maria was great. Very attentive and professional. Made our purchase experience pleasant. She answered every question and did not try to pressure us to buy anything. Treated us extremely well and will definitely do business with her in the future.

This was an upgrade to our prior Sleep Number bed. I am so happy that we got the i8 with an adjustable base!!! I can't say enough about how well we are sleeping. The under bed lighting is an added bonus! Love everything about Sleep Number!

Rick at the Selma Texas store off Hwy 35 was very knowledgeable of the Sleep Number series of products. Everything was explained so that we understood and also being so friendly made the sale go very smoothly. Rick was very professional and walked us through every step. Thank you.

The customer service was very friendly, professional and knowledgeable. It was a great experience, so happy I purchased a Sleep Number and I would recommend highly to everyone, without a doubt the most comfortable bed we have ever owned plus the sale offers make it affordable for all.

I have had my bed for a few years now, and I like it. However, because it is basically it is an air mattress, I had no idea it would bulge on the sides. I often times have to sit on the side of my bed prior to getting out of it. The mattress is now bulging or sagging. I wish I had known it would do this prior to my purchase. At least with a regular mattress you can turn and flip it to prevent this from happening.

We had a Sleep Number previously and liked it. We bought one recently and knew what we wanted when we went in. The sales agent was very nice and gave us the information. The delivery team was very efficient as well. Overall, we’re happy with our Sleep Number and have recommended them to others.

We were looking forward to our delivery today until we got an EMAIL 15 minutes before they were supposed to arrive telling us they didn't have our full order on the truck! They said it will be 11 days wait!!! We already moved our bed into our grandson's room to prepare for the delivery (we had to move his twin bed to storage since Sleep Number will only move ONE bed). Then, they LIED and said they TRIED to call us, but there was NO voicemail set up (NOT true, they never called!). What are we supposed to do without a bed for 11 nights?? We had to rearrange our work schedules to be here today! There's no promises we can get the new date off to be home for delivery. Considering cancelling the order all together! NOT HAPPY!??

Got my bed and the very first night I was on a support chat window trying to get my pump to work. After being promised a new one would be shipped out 2 day rush, anyway you can count 2 days came and past. This happened on a Wednesday night, I got my new pump the following Monday. Thanks guys. I was not offered anything other than a free replacement pump, not even a sorry for any store manager or anybody in the company other than the chat service member. Still debating the 100 day trial and shipping it back or not. Sleep Number isn't doing much as a company to convince me to stay.

We had an old Sleep Number and we liked it, so we thought we'd try another one. The reps were nice enough. We purchased the longer and narrower bed than a regular king size, and it's one of the better ones. We brought it home ourselves and so far, it's been fine. The old one was getting where it lost a little air pressure, and the new one holds its air pressure.

Updated on 11/12/2018: I dropped the controls for my adjustable bed. The holding end for one of the batteries broke. These controls have 3 holding brackets. The one that broke was made of VERY THIN material. I think this is the reason for this issue. I had this happen once before but it had to do with something else and I can't remember. I feel this is a manufacturing issue. This probably has happened to numerous individuals. My first issue was the representative that took my call sent me the setting controls for the Sleep Number when I explicitly said I had my bed in the upright position and it was impossible to get the bed down.

My 98 year old grandmother was scheduled for a delivery of her Sleep number mattress this past Friday, and it was delivered to my home address instead of hers. The shipping information clearly had her correct delivery address. The delivery person didn't call before they came to confirm whether or not someone would be there. They made no effort to deliver her mattress to her even though she lives about 12 miles from me. Instead they rescheduled delivery for an entire week. Very disappointed customer for now....

Essentially three people were involved in our purchase and installation: Alejandro ** (sales) and Renee (sp?) and Brandon (delivery/installation). All were pleasant, personable, helpful (and patient with us) and very professional. Alejandro never pressured us, but he carefully and completely described differences between our old Sleep Number bed and the options available. He helped us select the optimal system for our needs. Renee and Brandon called twice on the day of delivery, and were within two minutes of the projected arrival time. They were hard working, efficient, worked like a team in assembly and placement of the bed, and they explained the hardware and the software to us quite well. We like the improvements of this bed over our previous (15 year old) Sleep Number bed. We only received it last night, but I suspect we'll be quite happy with it.

My back was hurting. I lay down on your bed in your store, made a few adjustments and my back pain went away and that was the reason I considered a Sleep Number bed, came back 2 days later, bought one of your beds. Now I am waiting to received delivery.

I purchased twin Sleep Number beds in 2013. Due to changes in my personal life I was in need of a larger bed and was considering buying another Sleep Number. The technology is greatly advanced and Sylvia **, the sales representative, expertly demonstrated all the advances and new features of the 360 Smart Bed and the 360 FlexFit 2. Because of her expertise and the skillful demonstration, I bought & love it. Super professional, knowledgeable sales representative.

Delivery and set up was very punctual and professional. Everything was explained and my questions were answered. Very pleased with this. Would recommend to anyone. They were very nice gentlemen, moved my existing mattress back to my other bedroom and were very careful when doing so.

We purchased a Sleep Number bed and FlexFit 3 Base. The sales associate assured us that we would have a 100 day trial with a money back guarantee. Prior to receiving the bed, we saw online that people had issues with returning the base, so we called the store and were told... "Sleep Number would not do that and even though the base isn’t technically included, the company will take it back if you’re not happy."

The sales experience was great and not pushy at all. The bed sales itself without any additional help. We wish that we would have purchased this bed sooner, even after a week we are already sleeping better. This is the best investment anyone can make for their well-being.

I have a very bad back and wanted to try Sleep Number out. I went to them and my last salesman was patient, very kind and helpful. I bought the 360, which is the best one. However, I'm unhappy that they would ask me to purchase a $40 control after spending over $9,000 for a bed. They said I should use my iPhone or iPad. Still, scheduling the delivery went perfectly and the delivery team was great. Also, the 360 is extremely more comfortable than our old bed. The padding is thicker, much better, and softer for me. My husband loves how you can recline anyway you want to sleep. I love being able to see at night due to the light under the bed when I get up. I absolutely, positively love everything about it and highly recommend it.

We bought a Sleep Number bed a long time ago and it eventually wasn’t filling up anymore. It had a small leak so we bought another one. This is our second mattress from them and we like it. The sales reps helped me figure out which was the right one out of a choice of two or three different ones. They shipped it and then we set it up ourselves. We've told some family already and they bought one, too.

Had a Sleep Number for years, the best bed ever, bought a heat pad, worked great for about 8 years, then it quit, so we ordered a new one. Would not be without one. The cost of 170.00 divided by 8 years. Was worth every dime.

They did a good job but did not explain set up good enough. I could have set this up and saved 200 dollars. They were on time and very professional. Still dont know why I had to pay you 200. I had to set the bed and wifi up myself.

We bought a Sleep Number with the dual temp a few years ago. The bed was awful - could not get a setting with a good night's sleep. Went back to complain - got talked into an adjustable base. Now we sleep on our sofa. Over 3000 for a bed that is uncomfortable, causes neck, headaches and back pain! Never again!!!

I had a Sleep Number for years and I recently purchased a new mattress. The salesman did great. I had no problems. And then, the guys set the mattress up. It’s very comfortable. I changed to one that would raise and lower the head and I’ve had no problems with it. I’ve had great service.

I had my first Sleep Number for 15 years and so it was time to get a new one. The one I recently purchased is a better bed. The mattress top is a little better than it was originally, and the frame is certainly better, too. The sales professional I dealt with didn’t try to push anything on us. He was interested in what we were looking at and what our needs were. I have rheumatoid arthritis, so there are some days when I need a harder bed and some days when I need a softer bed. He was very accommodating in trying to fulfill my needs. The home delivery was also magnificent. The delivery guys were the best and they were funny as well. They were in and out and we had a good conversation with them. They made the adjustments and put it in place for us quickly. Sleep Number helps in making my sleep much better. The fact that this is my second one should speak for how well I like it and what a good night’s sleep it gives me.

I have been a Select Comfort consumer for over 25 years. I and my family have purchased numerous beds. I just spent over $6000 on mattresses and adjustable bases. The new style foam topper kills my back. I hate it. I’ve exchanged it for a different model and it still stinks. I’m stuck with a bed that I can’t even sleep in.

The service I received from Sleep Number from the office down to delivery was friendly, efficient and one great experience. They made it easy to understand. I will recommend the bed and this store for sure. Thank you guys for helping me enjoy my new bed.

My husband and I spent $7000 on a bed and waited 3 weeks for delivery. The bed arrived and was defective, so could not be installed. We waited 4 more days for another bed. When the delivery people showed up for the second time, they had no bed on the truck to install. They then said we’d have to wait 2 more weeks for another bed. We have been offered no compensation for our inconvenience. Their customer service representatives and supervisors are rude and offer no help. I cannot say enough bad things about this company. Do not buy from them.

Our experience with the sales ladies at Sleep Number were very personable, professional, took their time to answer our questions, patient, informative and be the end of the sale we were actually friends! We know they are dependable to call upon as ask questions in the future.

My Sleep Number 360 Dart bed - Fantastic customer service from my salesperson Shakin ** to customer service and the delivery and set up team. A firm I will use and tell others about my salesperson Shakin was extremely helpful answering questions on how this bed is different from my original. Also I saw the advantages to having another Sleep Number bed.

I called the Sleep Number Warranty Department on 10/10/2018. They had me pull everything off the bed then completely unzip the top of the mattress and do an examination of the foam underneath while I was on the phone with them. This was unbelievably ridiculous and then I volunteered to email this person pictures. Never heard a word. Called them again this AM. They are going to UPS me some new foam out to stuff my mattress. No warranty service. I'm 63 years old. I should have asked these questions before I bought the bed. Beware, you don't get what you pay for. I don't recommend buying this bed. What happens if it shifts again? Why did it do it this time?

6 years ago I got into a car accident. I've been in pain ever since. It's getting worse and worse because of the Sleep Number bed that I've had for 5 years. I went through for remotes because I have adjustable frame. For the past year the foot part won't go up and the head part won't go down and I can't afford to buy any more remotes. They say it's a 20-year warranty but they're full of it. The bed slides off the frame so you have to lift it. Now there's a big hole on the bottom of my mattress that was hooked up to a hose to make it softer or harder. All it is is an air mattress and an egg crate. $3,000 I spent and it's making my back worse. I told the guy at the store I just got into a car accident so he gives me a bed that I have to lift the mattress every day. I've been sleeping on the couch for a year. They should not be allowed to stay in business. Worst customer service. Lies lies lies. Thank you.

We have Sleep Number products in our home since early 2000. This time, we got a Sleep Number 360 smart bed. We had already had a Sleep Number bed for eight years and we have kept it and put it on another room. The reason we switched to the 360 was because my husband had rotator cuff surgery. He's had surgery on both shoulders. And with that surgery, you have to sleep in a recliner for so many weeks. He can't lay on either one of his shoulders for long at that time so it really helped. He felt very comfortable with the bed. He can keep it raised to keep the pressure off of his shoulders. Four weeks ago I had to get up during the night and help my husband get up. Now that we got a bed that raise up my husband could move back to the bed and sleep sitting up without putting the pressure on his shoulder.

Salesperson spent an hour with me answering all my questions and proving detail information about Sleep Number product. I tried every bed and numerous pillows and never felt rushed or uncomfortable in the process nor pressured by the salesperson.

I've heard some positive experiences from friends about Sleep Number and I decided to purchase two beds. I got a split king i10, which is where I sleep. I also got a c2 for a spare bedroom. Sleep Number's salespeople were very nice. They took us on several beds and let us lay on them. They gave us a lot of information, and we felt very comfortable. The delivery team was great. They were also very helpful and very nice. It took them two hours to set the whole thing up because I had an existing bed. One of them went through everything and got us connected online with the bed controls. The Sleep Number is the most comfortable bed I've ever slept on. They're expensive, but they are well worth it. Our experience with Sleep Number was very pleasant and easy. I have recommended Sleep Number to others.

My wife and I bought a couple of beds since we have been married and the last one was not a good quality. I had a couple of people who recommended Select Comfort bed so we thought of trying it. When we walked in to the place, their customer service was amazing so we ended up walking out with a bed that day. Tay was nice and helpful. He answered all our questions and he was balanced. He took care of me and my wife and also interacted with my son. He was very professional. He upsold us and we bought everything, the pillows, bedding and a comforter. We even called back and ordered more sheets.

I have to say today is a great reason for me to cancel my orders for a new bed with Sleep Number. They have a 25 year warranty but the way that they do the math you only get 24 years. This is very important when dealing with the warranty replacement. I placed an order for a bed in September 2004 and I have had issues and tried to be a replacement part and they told me that I was in my 15 year of having the bed and this is in 2018. I know that I had issues in school but I know 2004 – 2018 = 14 not 15. I spoke with some customer’s service agents and so called mangers also that were really rude. I just know that I will never buy from this company ever again.

Our Generation 1 Sleep Number bed got moldy throughout and they replaced the mattress. I was pleasantly surprised and would consider purchasing another one because they stood behind a long-time customer. I am concerned that the new bed will have the same issue.

Love my SleepNumber bed. It’s awesome. For 3 years I woke up every morning feeling like I’d been in a fight. I now wake up without my back aching. The sleep expert at our local store was incredibly helpful. I highly recommend.

I purchased a third Sleep Number bed and the product is of good value. I find them comfortable and I enjoy it. Sleep Number also has good sales people and when the delivery team put the bed up we were all happy. It adjusts in a way that you can stretch your own pressure points.

This is my 2nd SN bed. The salesperson, who is also the store manager, knew exactly what I had before. A SN bed with a SN box spring. When my new bed was delivered & assembled, I had hoses sticking out on both sides, apparently, the salesperson failed to tell me the hoses are now on the sides of the bed, not at the head of the bed like they used to be. So, it cost me another $480 to get the "integrated" base. Why do I call it failure to disclose? Because the exact same thing happened to my Mom who was getting her 2nd SN bed. Just imagine walking into your bedroom & seeing hoses sticking out of both sides of your bed. No discount offered either, so this must happen a lot.

The Sleep Number bed I got is great and I'm very satisfied with it. I've had Sleep Number products for 12 years and the bed I recently bought is my sixth purchase from them. The people who delivered were very courteous and helpful, and they showed us how to use the remote and everything. I've recommended Sleep Number and I've had several people purchase it, so people followed my recommendation.

I've been very pleased with the comfort of my i10 Sleep Number bed for three years. But now during the first time I flipped and rotated the top foam layers, I discovered many, large, nearly through-thickness fractures of the memory foam layer. Memory foam should not crack after 3 years. Just got off of chat with Sleep Number and, under their so-called, limited 25-year warranty, these two pieces of memory foam are costing me $237.36. This is a total rip-off.

Remotes were not set up properly so it was a constant battle with them but the store manager was great at helping me get them operating properly. Bed is very comfortable but you need a week to adjust. It will not be comfortable the first few days but once you find your numbers it's like sleeping on a cloud.

I received an e-mail with my order #, since disappeared, and no shipping information. Please let me know so I can inform my son to pick them up, as I am out of state. This is turning into a huge hassle, which I thought I was avoiding by going directly to the store. Customer service?

Just liked the vibe in store from greeting to my leaving. The reps were nice. The service was w/ knowledge, suggestive but not pushy. Concerning to our needs, just felt taken care of & will recommend to family/friends.

Tony the Manger knew everything about Sleep Number. He took a lot of time explaining everything. There was no pressure. Also Tony the other salesmen was very helpful. They make a fabulous team. Your Company is very lucky to have these 2 men. I will be back shopping again.

I've had a Sleep Number bed for at least 10 years and I was happy with it then a friend of mine bought that off me. I bought a new one in February and I got a good service. The sales rep was fantastic and did a great job. He sold me that day and my closest friend, and I've got another friend that may be interested. I got a queen size and I have the ability to elevate the head and feet. I also got some of their sheets, body pillow, and two of their curved pillows where my neck can fit into. The delivery team was great too. One was a little new at it, but the rest couldn't have been any nicer and were really personable. There was one who knew exactly what he was doing totally and he was one of their best guys. He did everything and showed me everything. I would tell others to go over to Sleep Number and I would also tell them who the rep was that helped me.

Great product. Only thing I find is that it's too expensive. I have back trouble and had heard how comfortable this bed is. The bedding is really nice but from my point of view it still seems to be in the overpriced category. No matter how you look at it $7000 is still a lot of money.

I honestly have to say that the whole experience was nice and very informing. Everyone that we had to deal with made it such a pleasure to deal with Sleep Number. From the salesman who sold us on the mattress we bought to the delivery team that set up the bed.

Your staff at the store in south Hills Village was very professional & helpful. Your Greensburg staff were horrible. Not knowledgeable of products and arrogant when questioned. You need to retrain your staff in your Greensburg, PA store. I am sure that you are losing sales. Gave us incorrect info.

We've had Sleep Number for 20 years. We've had three now and we like the ability to control the pressure because we are different people. The rep we recently worked with was wonderful. She was very helpful and knowledgeable. However, I don't like that I had to pay for delivery. I'm very capable of installing one of these beds. The other thing is that the delivery man forgot a piece and if I hadn't mentioned it and asked for it, receiving our iSeries would have been delayed. When we went to the store, we discovered what our proper number was, so we adjusted the mattress and our sleep has improved. Sleep Number is a great product, but it's expensive. I'm grateful that I can afford it.

I would recommend the Sleep Number store if you are looking to purchase a new mattress. The amount of knowledge and the amount of respect that you're treated with is incredible. I would let anyone know that ask me about my experience.

Steve is the employee that had helped me with all of the questions I had about the great Sleep Number beds. He was very courteous and very professional. He knew everything I need to know and what I wanted to know. When I am ready to buy a sleep number bed he will be the salesperson I go to.

I slept on run-of-the mill air beds, and I really liked them but the problem with them was they lasted about six months and then the seams would let loose and they would become a balloon. I’ve had back problems and I worked hard all my life, so I was finding a bed that I could lay into it and get a good night’s sleep. So far, I’ve been happy with my Sleep Number. I got a twin and a double. I’m still on my twin and the double bed is still in the box. I wouldn’t have bought the second one if I wasn’t happy with the first one.

We had Sleep Number before and we liked it. We had our mind set up in buying one because our old one's sides were breaking down and it was just getting old. When we were in the store, the rep didn’t high power us into anything other than what we felt comfortable with. She just said, “Here’s the products, and here you go.” Also, the delivery team was good. They came in, took the old one out, put the new one up, told us what to do, where to go, how to work the controls and all and left. We had a smile, they had a smile.

My boyfriend and I have noticed significant improvement in our sleep and our back alignment! The delivery and installation crew, William and Derrick were friendly and very helpful in answering any questions we had. Highly recommend getting a Sleep Number bed. It is well worth the wait from purchase to delivery.

We had a Sleep Number bed 12 years ago. I loved it, and then it finally gave up the ghost. We had to get another one but we did not want to pay the amount of money that it was at that time. We tried one or two different brands and nothing seemed to satisfy, so we went back to a Sleep Number bed and bought the i8. Sleep Number is one of best, most comfortable beds. They are a little on the pricey side, but if can you do it, they are very good.

Excellent service at the store. Very knowledgeable salespersons. I am not an easy rater. Three stars is a good rating for me. Five stars means outstanding. The store location is very convenient. The store is very clean and organized. The process is fast and friendly.

We had our first Sleep Number bed for 17 years. It was still in such good condition we gave it to my daughter and son in law. They love it. The only thing we ever had go wrong is the pump and remote went out on it a few months ago. We purchased a new remote and pump. Sleep Number beds truly are the best!

We have been using Sleep Numbers now for 18 years. We recently moved and ended up buying three beds. The latest is a queen and we’re happy with it. We have the rising head and feet. The delivery crew came in and set it up for us and the other beds were delivered on time as promised.

We purchased a Sleep Number for our backs. It's a king and it's good. The delivery team was awesome. My experience was good all the way around.

I paid cash upfront from my bed and was told it would take almost a month to get here. That alone is unacceptable. However on the day of my scheduled delivery I have all my other furniture moved out of the way and my old bed taken away and then an hour after my appointment window I get a call saying they're not bringing my bed due to a truck issue. I mean come on $7000 for a bed. You go rent a truck because now I've got nowhere to sleep. Nobody at customer service corporate or home delivery that I talked to could have cared less. Too bad so sad. Ok so I'll come pick up my bed... it's mine... it's paid for. They refused. Go to the BBB... this is VERY typical of their practices. Do NOT deal with this company.

About six years ago, we bought a foam mattress set and it wore out faster than we had anticipated. So, for the past couple of years, we’ve been looking at different brands and different types of beds. We were really pleased with the warranty that came with the Sleep Number and we liked the ability for each of us to choose how firm or how soft because we have different sleep numbers. We were excited with the various things that we saw with that brand. We tried some of the other ones but I didn’t feel comfortable on the memory foam toppers on the other lines. When we were adjusting the number, I couldn’t tell a difference between 35 and 75 because of the memory foam on top. I didn’t like that.

My back was hurting a lot and I couldn't get a good sleep, so I went to Sleep Number. Their reps were very friendly and helpful. We were asking too many questions but they answered each of them. I've had Sleep Number products in my house for close to 15 years and this was going to be our second bed. It has been that long since having our first bed and we were wondering about what was new. They were pointing out all the stuff that we didn't have and it made even more sense to upgrade from our old one. My wife was also very satisfied with the delivery.

My wife has had some serious back problems, so 21 years ago, we stuck our neck out and tried a Sleep Number bed, and it worked out very well. We also put a Sleep Number bed in our camper 17 years ago but we don’t have that one anymore because we got rid of that camper. Then about a year ago when our first Sleep Number bed was 20 years old, we decided to replace it.

The store and purchasing process could not have been better. But once I left the store, any level of service or interest in my experience ended. The first bed arrived two weeks after the order as expected, however delivery issues and lack of any communication left me waiting at home from 8 am when it was expected till 4 pm when it arrived and was set up. Setup was incredibly fast, so much so I was more focused on how to ensure my app on the phone worked than noticing the bed was sagging and the sides "tub" were completely warped. I called customer service immediately after the delivery guys left to alert them of the issue, sending pictures and was informed then it was 'defective' and they would have to send a replacement, 3 weeks later. Beyond the look, I was told I should be able to sleep on the bed. WRONG! The first night was terrible and even at 100% inflated was so soft it felt like a hammock.

We had a very positive delivery experience. The team was well prepared, courteous, careful, and thorough. They were in and out in short order after arriving on time. I had my questions answered and the bed set up. All went well.

Queen Dual c4 360 Smart Bed - Jose ** was very helpful in showing us the different beds. We were given time to make our decisions without feeling rushed. I would recommend that our friends shop at Sleep Number. Jose explained all the paperwork to us so we was very satisfied that we could expect delivery without any problems.

We are previous owners of a queen Sleep Number Bed. When we wanted a king size bed instead we looked around but decided that we really liked our Sleep Number bed and wanted to stick with the product. We had our queen Sleep Number moved to our guest room. We love our Sleep Number beds and have recommended them to our family and friends.

We are more than pleased with every aspect of our Sleep Number experience. From the store visit, to the website, to ordering over phone, wonderful delivery men, and even going thru a item that was damaged and the way Sleep Number handled it! We recommend Sleep Number highly!

We had a Sleep Number bed before and we liked it. It sleeps both people separately and it doesn't move around when you get up or down at night and not wake the other person up. We recently purchased a king-size with the pillows and a couple of sheets and the staff at the mall were all right. Also, I had a very informative interaction with the sales rep. She even tried to get the date moved up for getting the bed here, but they couldn't do that. The delivery team came and put the bed together. It stays up on whatever it is adjusted to. The bed came with a lot of information on it like when you go to bed, get up and the heart rate. It's very comfortable. It's good to know you can go somewhere and get what you ask for and be satisfied with it.

My girlfriend and I got this bed over a month ago when all beds were half price and were more than excited to use a new bed as our last bed was pretty worn out. We ordered the bed in a physical store along with a couple bedding items to include the Total Protection Mattress Pad and In Balance Layer along with a custom pillow. All of that was pretty pricey, but we figured it was well worth it to protect the bed from anything not covered by warranty and everything was such high quality, we figured we would take the extra hit.

Bought bed on November 23. 2017 Finally got delivery on Dec. 14th, 2017, I couldn't use bed because it was wobbly and made all kinds of noises, like an old spring mattress. I had to pay if I wanted to return the bed and be stuck with a 3400.00$ bill. After about 8 wks. They sent a technician to fix it and found out it was not installed right and the bed legs were not even screwed on tight which made it wobbly and move all over the place. I have also told the company that the air mattress has an indention and sits 2 inches from the edge which makes the bed camelback, and very uncomfortable to sleep on. Now it has developed a rise in the center of the bed and is more uncomfortable to sleep on. Nobody will listen to my complaints and I'm stuck with a $3400.00 bed that I can't hardly sleep on.

We purchased a king-sized Sleep Number dual-bed which has a controller for both sides for raising the foot or the head. The bed is perfect. It works well and we enjoy it. The only problem I had with it was it came with extended legs and it was too high. The rep didn't tell me when I bought it that there was an option that you could get the shorter legs or the taller legs. I ended up having to pay to get shorter legs put on it.

Great service start to finish! My story: My mom and dad (both over 70) bought a sleep number(C4) bed they love it! I laid on their bed. It felt amazing! So I ordered mine a (P6) and my husband and I are back in 1 bed together. Enjoying some of the best sleep ever! Thank you Sleep Number!

Everything was great. The guys didn't even mind taking it upstairs and bring the old one downstairs. They were so polite and very caring. They knew I was not feeling well, it's hard for me to go up and down stairs. They told me I could go down and relax, they would take care of everything and they did.

Initially, I was skeptical: a bed is a bed, right? WRONG! My first night in our i7 bed was heaven: the soundest most comfortable sleep of my life. Our sales rep Susan was fabulous. I never met a more knowledgeable person regarding firmness, posture, alignment, support and comfort. It eliminated my GERD (reflux). We loved our i7 so much we came back and bought a second i7. We recommend Susan ** and Sleep Number of Fairfield where we discovered sleep is really a science.

We’ve had a Sleep Number for around 14 years, and I like the idea that I don’t have to flip the mattress over all the time and the air pockets inside are adjustable. Knowing what we wanted, we recently bought another Sleep Number along with some parts to replace the damaged things on the old mattress. The sales reps were very informative and low pressure, and then, the delivery was excellent. The guys did a great job in hooking up not only the new one but in replacing the parts in the old mattress, which was above and beyond what I expected them to do. We had the second Sleep Number in our guest room and our guests remarked how comfortable the bed is. I also feel very good about the quality of our Sleep Number bed and whenever it comes up in a conversation, we tell people we had a great experience with it.

The salesman was professional, friendly, and very wonderful at making sure we left with no questions. He really listened and seemed to care. Very passionate about Sleep Number. We would recommend Sleep Number highly! The best experience we have had to buy anything.

I had a bad back and it gave me trouble with every mattress I tried. Someone told me Sleep Number and I got one of their beds. I started with mine a couple of years ago and I’ve been with them ever since. What I have now is my third one. We were upgrading some things on our home and I liked the feature of the elevated head because I have a bad case of acid reflux and I wanted to be able to raise my head up at night. I had a waterbed frame where we put the California king air bed inside, but it was difficult for my wife to make the bed inside of that box. We decided to take a look at the Sleep Number. I didn’t have any idea it was gonna involve that much money, but then I thought that we will only do this once and we will never end up buying another bed like that. So, we might as well bite the bullet and get what we really want instead of what we think we would like to have.

I've used a Sleep Number for about 20 years. This time, my daughter bought one in Ashville. I'm 92 years old, so I'm not very good at buying stuff anymore. The bed was delivered down here and two young men came, put it together, and showed the features of the bed and how to use it. The one I have now elevates the head and feet. Other than that, it's identical to the one I've been using. But, I like it. I had a little stroke and I had a hard time getting in and out of a regular bed, so with this one, I can get up and down easily. Everything’s fine with it.

We decided to replace our older Sleep Number bed with a newer 360 smart bed, the shopping, purchasing and delivery/setup went very well. Our salesperson was knowledgeable and personable. He clearly explained everything about the system and helped us set up our SleepIQ account. The delivery was scheduled at our convenience and they called to verify time and date twice. Delivery people were also very knowledgeable and personable and showed us how to work all of the controls with both our smart phones and our remote. They made sure we could operate everything before they left. Will definitely recommend to others.

We had one of the originals from Select Comfort and we have five of the Sleep Number so, we purchased with them and got a replacement compressor for one of our beds. The sales people at the store in Woodmere were great. Our bed was losing air pressure, so they gave us a real good diagnosis. Whoever you call on the 1-800 number at Sleep Number was very helpful, too. I was impressed with their reps' knowledge. Both the in-store and the phone call were great and they were very pleasant. Also, with the bed, I wake up rested. My back is in pretty good shape for my age and I attribute it to Select Comfort. I’ve got a very good feel about that product. They're a bit pricey but the investment over the long term is well worth it, both in money and your back. We’ve sent quite a few people there.

First salesperson said as a last minute sales pitch that “financing ends today”... which wasn’t true because I called the next day. So we decided to go ahead, spent $8400 on a bed for delivery which didn’t happen because driver WAS AFRAID of our driveway. It’s on a curve, but not dangerous. Then said delivery would be 8 DAYS later, and now the excuse is the driver was in an accident, after telling us that the bed was on its way an hour after the time they said it would be here. Truly AWFUL CUSTOMER SERVICE. Corporate people don’t care how upset customers are.

We recently upgraded from a queen Sleep Number which we had for years to a king flex-top with adjustable base. Was initially disappointed that delivery date was so hard to schedule due to the fact that my husband travels for work and I wanted him to be here... There were very few available dates and we had to wait quite a while. Then, the first base did not work and so had to have a new one delivered (more waiting)... but actually customer service representatives worked with me and I did feel like a valued customer when speaking to several different customer service representatives. All in all, customer service was exceptional and we are very happy with our new bed and will continue to recommend Sleep Number. I don't think we will ever buy another bed!

Customer services were outstanding. Helped me with my problem (Air loss), stood behind the warranty with no problem, could not have asked for better results. He located the parts I needed and will send them right to my doorstep. Thanks for the great service.

Ordered a Sleep Number Queen C4 bed with a Flex Fit 2 Adjustable base. The bed was delivered and setup on September 7, 2018. Like many others our old bed was removed and disposed of earlier that day. From the first night, my wife's side totally deflated, I could not understand why I kept rolling towards her side. Called Sleep Number customer support who offered several troubleshooting techniques to isolate the issue. Next night same issue. Called customer support, who again wanted me to do more troubleshooting. There was no urgency on their part to correct the situation.

I had a Sleep Number bed already. In fact, my most recent purchase is the third one in the last 20 years. I have some problem with sleep apnea and I can’t wear a mask. So, elevating the bed is to my advantage and that’s the biggest reason I wanted a Sleep Number bed. Their sales reps were very caring and very knowledgeable. My interaction with them was excellent. The bed was delivered at home and my experience with their delivery team was great. The only problem I have with my most recent purchase is what it sends to my cellphone isn’t always very accurate. Nonetheless, Sleep Number is a good product.

Christina ** and I have had Sleep Number beds for years. My last experience in Arizona was full of terrible customer service, but Christina convinced me to give Sleep Number another try, since the beds themselves are very comfortable. First, the salesman at the Arundel Mills, MD, store kept having to go ask his manager questions, and the manager was too lazy to come out and help until the third time.

From the minute I walked into the Sleep Number Store; I felt my needs were important. Ballta was very professional, inventive and answered all my questions. I did my research before going but Balta showed me just how special these beds are. #1 Bed & Service.

I bought this model because it was in my price range and I was looking for a bed that I would not have to replace in a couple of years. I was amazed at how quickly I adjusted it and found my Sleep Number. Because I have arthritis it gives me the ability to adjust my mattress according to how my body is doing.

Getting a Sleep Number has been one of the best experiences I have had and also a wonderful investment. I look forward to many years of good night's rest. The sales woman was outstanding. The communication through email was extremely thorough. The delivery men were professional and efficient. I will tell as many people as possible about this! Thank you.

We've had a Sleep Number for about 20 years and it was time to upgrade our bed. The sales rep was really helpful. We wanted the ability to raise the top of the bed, not so much the feet, and he was able to look that up. We couldn't remember what bed we purchased in the past but he was able to access our account and he let us know which one was pretty much like the one we had. We got a p6 which is the split-top king size bed. The delivery guys gave me a ballpark timeframe when they would arrive and they were right in the middle, so I was very happy with that. I stood with them while they assembled the bed and they cleaned up after themselves. Also, the rep walked me through setting up the phone app and the remote. He showed me how it all worked.

I just wanted to let you know that Jake (our salesman) and Ruben (our setup tech & his helper) were the BEST!!! My wife and I have not had this great of customer service in over 30 years. Your whole Lubbock team seem to be very good but these 2 men are at the top of their game, any company would be lucky to have them. Sleep Number is Lucky and Blessed to have two great employees!!!

I visited the Toledo Sleep Number store (on Monroe St) and met with Amy ** there. I had spoken with her on the phone the day prior, and she was quick to guess who I was on arrival to the store. She was professional, courteous, and very knowledgeable about the products. She was wonderful and ran many quotes for me (including the day before my arrival), until I was able to make a decision about which bed would be best for me. Amy is wonderful, and she deserves great commendation for her professionalism and customer service.

We've had a Sleep Number bed for about 10 years and when we decided to upgrade our bed, we bought a mattress and an adjustable frame. But so far, I'm not totally sold on the bed. The foam is really hot to sleep on. I liked the other one though. I didn't experience the temperature variant so much with that one as I do with this one. Aside from the bed, we also bought two sets of sheets back in May. I would take the sheets off every Saturday and wash them. Then I would put a different set on so that I can alternate my sheets. But I noticed that one set of sheets was snagging. So I went to my local Sleep Number and took the sheets in. I was given a card for customer service so I called and I had a lot of trouble understanding the representative on the phone. But I was told that those sheets were only covered for one-time return. The ones that I purchased were no longer available though, so they ended up having to upgrade them.

We had an old Sleep Number bed for over 10 years and we were starting to feel uncomfortable with it, so we replaced it with a new one. The rep was really good. Also, the delivery team did great. They were young but they were superb. They were prompt and they set the bed up. They explained it as well. The new bed is very comfortable and since having it, we haven't had any problems. I already recommended Sleep Number when we got our first one to my sister and brother-in-law, and they actually bought one as well. They’ve had the bed for quite a few years now and they really like it.

Your employee was very informed and was easy to understand. We have had Sleep Number bed for last 16 years. He was very convincing for us to try new bed. Know we will be very pleased with it!! Your store was very clean and well set up. Would recommend to any of my friends wanting a new bed to visit your store.

We went in to the store to look at mattress toppers for our C2 mattress. We decided to buy the vari-cool topper. Customer service was good, but very disappointed that there were none in stock. Here we are, 4 days later and I still don't have a shipping confirmation email. Disappointed that a premium product, at a premium price, has such a long delivery time.

We spent a small fortune on the mattress, base, sheets, pillows, etc. After sleeping on it my husband had an allergic reaction to the materials which caused welts all over his body. We obviously couldn't keep this. I called customer service to schedule a return and after being on the phone for almost an hour was told I couldn't return the base, the sheets, pillows, and mattress topper. The only thing they would take back was the mattress itself, but still charged me another $199 to pick it up. I am disgusted that a company that is supposed to be top of the line has such terrible policies. I spent a small fortune on this, and they won't refund me until 7 days after pick up which is a month away. I will never purchase anything here again, and will warn off friends and family. My neighbor was going to buy one this week, but after telling them my horror story, they have decided against it.

The Sleep Number beds are very comfortable, even if they're overpriced, so we purchased another one. This is the third Sleep Number bed that I've owned and we've had them for 20 years. With our last purchase, the sales reps were very informative and knew what they were talking about. They were great people to work with and they were not pushy. But the guys that delivered the bed were rather rough in the halls and they banged up the walls and the door trim. I talked to Select Comfort about that and they told me to send pictures. Other than that, however, we like the Sleep Number bed.

My old Sleep Number was worn and lumpy so I got a new one. I worked with somebody at Valley West Mall and he was very helpful in explaining the different beds. He also helped me make the decision on the one I got. The delivery went really good as well. I really like the bed, but I'm fighting the SleepIQ. Half the time, it says that there's no data recorded or sometimes it will tell me I had two hours of sleep, it's like it's not working right. But I have not made it to the store to have them help me with it again and that's on my list of things to do. I'd recommend Sleep Number to anybody and I know a lot of people who have them.

Bought our first Sleep Number bed in 1999 as a 90-day trial advertised on Radio program. Fell in Love with it. Purchased our 2nd one, this time an adjustable king, in August 2018. Great store experience with great service. Delivery team very professional. Bed is living up to the Comfortable Sleep Number reputation.

Received a message that our delivery would be delayed five weeks with less than 8 hours notice on our scheduled delivery date was not respectful. Thank goodness we had not taken apart our current bed yet, however, coming home to having to remake the old bedding, etc. was a hassle. I am sure you knew before the date you called and this has left a bad feeling for us regarding your company in total.

Sleep Number has been very professional in the sale, delivery, setup and instructions on our new bed. Delivery and install team looked very professional and communicated regularly with us concerning their delivery. Will be reviewing our mattress after a few more nights. Currently on night number four and loving it!

We had a Sleep Number before for about 10 years and we changed up when we got some mechanical bed. I’ve been having some sleeping issues so we figured we’d go back to that to see if that would make a difference. Their rep was very friendly and answered our questions, but we weren’t in agreement on how long I could get the 0% financing, which wasn’t a killer deal. We could’ve bought the thing and it was not the only thing we had a disagreement about how the policy worked. Other than that, they did a follow-up. I have slept better since I’ve been on it and I don’t wake up with a sore back. They’re very professional, helped out, suggested some new sheets for us other than the ones we were gonna pick out, and we got those as well. Overall, everything was good and I will recommend Sleep Number. Hopefully, my future son-in-law has already bought one. He bought one and bought it here but he’s getting it delivered down in North Carolina.

We had an awesome experience at the Sleep Number in Spartanburg SC. Jessica was very professional. She helped us pick out our dream bed. We are so excited. I would recommend Sleep Number in Spartanburg SC to others because of the awesome experience we had at this location.

The reps were very nice but we knew what we wanted so they didn’t have to do much selling. The product sells itself too. We scheduled the delivery and it went very well. We upgraded to a 360 Smart, and we like it. It’s a king but it's got two separate sides where you can have the lift. Sleep Number did good and we've had them since 2007.

Nice visit, excellent customer service. Very accommodating, knowledge about products, the showroom was very clean and immaculate. There were quite a few customers in the store, John our sales person was very knowledgeable, was able to demonstrate the use of the bed, explain the smart app, also showed us the foot warming portion of the bed. He said even if we want to purchase today that he would keep us apprised of any sales and keep us on his mailing list.

Sleep Number is promoting their product as a "Premium" product, so why don't they pair that product with reasonably priced and faster shipping? I can go on to Amazon and buy a $6.95 paperback book and Amazon gets it to my door in just 2 days and with free shipping (I have Amazon Prime). I ordered a Sleep Number DualTemp layer, a product that lists for $849.99, and here's what happened. The shipping was $39. It took over 2 days for a shipping label to be created. The online Chat representative told me it shipped, but it had not. She did not seem to know the difference between creating a label and actually shipping a product. Now 4 days after ordering, UPS still does not show the product in transit. Bottom line, this is not a premium service, which now makes me wonder if the product is even worth it.

I was very happy with the service I received from Emily **. She took the time to let me learn about how the bed worked with the remote. I would recommend this store to family and friends. We had purchased the same bed for our camper several years ago and still have that bed and they last and has held up well.

Has many nice features; adjustable, foot warmer, saved settings and timers.

I was extremely impressed by the customer service I received. This is a company that genuinely care about their consumers. Above and beyond. Thank you Sleep Number for demonstrating professional and genuine service. I was taken care of quickly and efficiently. I value this company and the service they provided.

Worst bed ever! Wake up in pain daily and after 11 months my husband still can't sleep in it and we bought it for him to be able to elevate legs and head. Contacted company and they have not made it right. They keep saying we are focusing on it being too soft and that is not what we have been telling them. Today we were told they have made numerous attempts to help and won't do more. Asked what attempts were numerous and were told 1 exchange and a lift kit. Umm lift kit made it even worse and didn't address issue we were complaining about except partially on the Grand Canyon split in the bed that the tech said was a design flaw of theirs. Left message for CEO. Let's see if she even responds!

An agreement has been reached between myself and Select Comfort. I consider the issue addressed and resolved.

My wife and I went into the Schaumburg/Woodfield store on Labor Day and the store was quite busy. After exploring for a little while and feeling overwhelmed, I asked a gentleman a technical question regarding installation/moving, and he began working to understand our needs, demonstrated the system, and spent the next 90-120 minutes helping us decide what we wanted, making us aware of sales/specials, and the add-ons. I don't like a lot of salesmanship, and appreciated how his approach felt natural and unforced. He was helpful with providing quotes, deciding on pillows, comforter, and protector while feeling informative but not pushy. A few of the things we bought were things we asked about, and a few arose from him.

I bought a Sleep Number bed a couple of years ago for my primary residence and was so happy with both my experience with the store buying it and the bed that I decided to buy one for my summer home, as well. Once again, the buying experience in the store was excellent. But even though I booked delivery well in advance, I was unable to get my first choice of a delivery date. I was able to get my second choice and even though that turned out to be inconvenient, I did not change it. Delivery was scheduled for between 1-5 pm.

Our experience in the Sleep Number store was very valuable in determining our different sleep needs and how sleep number beds achieved them with various options. We are excited and looking forward to putting these Sleep Number options to use when our bed arrives and set up on the 17th of this month.

We purchased from Sleep Number years ago and we just got a new queen-size bed that I needed. I like the whole thing and all that can be adjusted. I also like its firmness. But, my bottom sheet tends to pull away from being tucked in when I’m in bed. It seems to be a bit bigger than the mattress. Also, the sales professional who helped me was impressive. He was very personable and we clicked on some level then we became dear friends while I was there. The bed was dropped off and the guys put it together. They took apart the king-size bed I had and put it in a separate room because I did something else with it. I love my new mattress and I’m sleeping great. Sleep Number did great.

I have shopped for beds before; however, nothing like Sleep Number bed store. It was a very good experience with the salesman and very much looking forward to sleeping on our new bed system. The attention to what our needs and concerns were was unlike anything we have experienced when purchasing big ticket items. Definitely will recommend not only the product, but the store and the employee who took care of us.

We had a very easy and pleasant experience in finding and purchasing our new Sleep Number bed. We are excited about the new bed and relaxing sleep! Using the SleepIQ and discovering our ideal numbers was an important and eye-opening experience. We have new found confidence in a restful night of repose.

We had a Sleep Number bed for 17 years and we also bought one for our RV several years ago and another one when we got a bigger RV. Sleep Number gave my wife some comfort in sleeping at night. She has a back issue and she does the research for the bed. She went from a C2 and then she decided to upgrade. The one we have now is above that and it has a better quality. We already had the frame. And it’s working out fine for her.

I had never received such great service, her courtesy, knowledge, politeness, willingness to help us with our needs exceeded our expectations, her explanations about the products, warranty, and how to operate the construction and operation of the operable base of the bed were concise and clear. Thanks, Yane. May God Bless her!

Have one for 14 years, getting a new upgrade. As soon as we walked inside the store we were greeted professionally and service was great, we learn some more about the new beds, the new editions and all the new features which we thought they were great looking forward to the new bed.

My very expensive Sleep Number bed arrived yesterday (9/1/18.) It had an early-generation base that did not work. My mechanically astute installer finally got it to work through a temporary fix. I have asked for a new, current base. (Does anyone test this stuff? And who decides who gets old equipment that has been replaced and who gets current equipment?) In addition, neither the installer nor I could get the “Sleep IQ” app to work. It still doesn’t. Finally, the remotes that I ordered have not arrived. Fortunately, the installer had one spare remote. Without it and without “Sleep IQ,” I would have been in trouble. I can’t imagine how so many things could go wrong on one order except I am beginning to realize that this is one badly over-engineered mattress. This is our second Sleep Number bed and, based on the first day’s experience, will be our last.

All aspects of our visit were excellent and we have a Sleep Number bed already so we know the product is excellent and will meet our needs. We were not sure which bed we wanted, but Helen helped us tremendously and never pressured us to spend more money on another model. We know we will be completely satisfied with the delivery and set up as well.

We have had our bed for a little over a year. We have two small children, and accidents happened. So the protective cover made sense. Before the mattress was a year old, we had to use the parts replacement due to the protective cover leaking. We were assured this was an anomaly and the entire mattress was replaced (except the air inserts). Well, the second one did no better. I have again noticed the topper leaks. I have been keeping incontinence pads on the bed to help, but those slide from time to time. So we again have a nice, stained up, mattress. I am completely disappointed.

Our experience with Sleep Number has been great. This is our second bed from them. The reps did great and the delivery team did well too. They brought the bed in and hooked it up, and everything worked fine. However, my wife told my sister how much we like our Sleep Number bed so she bought one and it was installed wrong. My sister can’t get it fixed and it has been over a month now that she has it. Sleep Number couldn’t find anybody to fix it and now, it’s gonna be another two weeks before they get to send a technician to fix the bed. Although my wife and I were perfectly satisfied with our bed, I’ll never ever recommend Sleep Number to anybody again.

We bought the Sleep Number bed through a friend's recommendation. We bought the regular frame and then the day that it arrived, I called the store and said we changed our mind and we wanna get the adjustable bed frame instead. It was cricket from then on and it took about three months before they finally called us back and told us that they would be able to exchange it at no cost, but simply to purchase the adjustable frame. When a customer calls the day that something is delivered and says, "We changed our mind," they should’ve jumped right on it and sold us the other frame.

I8 bed - My sister recommended this bed to me as she loved hers. I have never liked it. No matter the setting it always feels like a brick. To be fair Sleep Number tried to satisfy me by sending me new foam and a comfort top. These things did nothing. It is still a brick and after waking up every morning feeling like I got run over by a Mac truck moved the bed to my guest room. Recently, my sister came to visit and said that my bed was nothing like hers (even though it is the same model). She agreed with me and said my bed was a brick! We can't figure out what makes her bed comfortable and mine not, but I cannot recommend this bed.

Our experience with the purchase of our Sleep Number bed was great!! Wish every company we deal with did as good. From the time we stepped in the showroom until it was delivered. Absolutely no complaints. The staff was all friendly and polite. We were kept informed as to when everything was going to happen and they followed through. And the bed we love it right from the first night. Thank you!!!

We purchased TWO beds from Sleep Number. Both of our beds broke down - one we disposed of due to safety hazard! i7 (10 mos.) is broken - and after paying $200 to "troubleshoot" it, I am waiting for the new air pump, and another team to "troubleshoot" the problem. The team that came out two weeks ago stated that the bed was not assembled correctly to begin with! - Talk about giving a customer confidence in your products!!

We had a Sleep Number 5000 for 13 years, loved it. The new I8 is the worst bed we've ever had, it hammocks even at highest sleep number. Both my husband and I are experiencing horrible back pain and spinal misalignment. The company came out and added more foam to the mattress which only made the misalignment in our spines worse. They charge a $200 set up fee and a $200 return fee, so for less than 100 nights of torture you will be paying them $400. Also you can't return it for 30 days. Would give 0 stars if I could. The mattress in the showroom is not what you get.

Someone who had a back problem and had a Sleep Number bed recommended it to me. I bought my first one about 25 years ago and I love my bed. Sleep Number is the best bed I've ever had. I wouldn’t consider using anything else. It’s wonderful particularly if you have any sort of physical issues. When I bought a mattress this last time, the seller was very helpful and pleasant as well. He was really wonderful. I had it delivered to my doorstep and the quality of the mattress is good.

We’ve had a Sleep Number bed for 18 years. So we figured it was time to upgrade. The sales rep told us all about the bed in a non-pressure way and was very good. I was pleased with dealing with her. We got a whole new bed with the base and a mattress and were able to schedule it for home delivery. The delivery team did everything they were supposed to do. They were very courteous and they also moved the prior one into our motorhome. The quality of the bed is very good and I’m happy with it.

My husband and I truly have never had such an incredible experience when buying furniture. The mattress itself was unlike any other we have tried and the overall experience was phenomenal. Lynn, our sales person was so incredibly knowledgeable and truly made us feel at home while we shopped for the right products for our needs.

Queen singlei8 360 Smart Bed was a good choice for me and my pain problem. I had previously owned a Sleep Number bed and was anxious to purchase another one. I am sure it will help with my pain problem. I would highly recommend it to anyone having this same type of pain. I had my previous sleep number bed for many years and then my gave it to my granddaughter to use. She was still using it until presently and had been very satisfied with it. We downsized our home and no longer had enough space for it.

We had a Sleep Number bed back in 2005, and our grandkids are still using it now. We liked that Sleep Number bed and we wanted to update to one. The sales team we dealt with was very good and knowledgeable. The delivery team came on time and set the bed up. They were also very helpful. They showed the features to my wife and let her play with it a little bit. They did not show the features to me 'cause I have macular degeneration and I can't see the dials anyway. I’m not sure where all the functions are, but I like our new Sleep Number bed.

The mattress topper is wonderful. I was happy I ordered it. Initially I thought it was kind of expensive since I'm on such a budget, but it's definitely worth it. Without question, I'm delighted with my purchase and the price is fair. I'd definitely recommend it.

We have a Sleep Number bed that we owned for 20 years and then we got a new one, which is an i8 with adjustable base and completely two splits. It’s like two extra-long twins attached together and we sleep on it every night. We had a great experience with our sales professional. We were the only people in the store at that particular time because we went in the middle of the day. He took us around to all the different beds and had us try them and that was how we made our decision as to what we wanted. The experience with the delivery team was good. However, they weren’t able to describe what to do with the app as well as the guy in the store did, but we figured it out.

Customer service was great. The whole process in the purchase took very little time. The delivery was fast. The value was excellent. I had a problem with customer service with another company, Sleep Number made up for that. I look forward to many nights of comfort.

The staff at Sleep Number are very knowledgeable about their product and teach you a lot about the beds so that you can make a well-informed decision. They listen to what your needs are and guide you through the process and ensure you understand how the beds work and improve your quality of sleep.