Sleep Number Reviews

I received an email requesting my review and was told in the store that reviews would give me points to receive discounts on bedding. I submitted an honest and very positive review regarding my experience from the first store visit to delivery of my bed. I contacted Sleep Number via online live chat to inquire about my points. The agent was reluctant to assist but when pushed he finally looked at my inner circle account. He then told me I would have to do another review because that one didn’t go toward my points because my inner circle account wasn’t set up yet. He was able to verify my purchase and verify I had submitted a review but he said he could not add the points to my account. I later emailed Sleep Number directly but have not received a response.

To whom it may concern. I purchased a Sleep Number bed on 11/19/2018 and had it delivered to my home. I had to pay $300.00 extra for delivery. I also had to pay extra for the controller to adjust the bed. I was not told that at the time of purchase so it was just added onto my bill, another $39.00 extra. I had all kinds of problems with the bed. Very uncomfortable no matter what number we put it on. We always ended up falling into the middle of it. I have a bad back so nothing seem to work. They did have someone come to the house to see if they could make it more comfortable by adding more foam but the cost would have been $300.00 more and still would not fix the problem.

We had a great experience with our Sleep Number purchase. From the in-store customer service rep. answering ALL our many questions, to the friendly, knowledgeable delivery and set-up technicians. Great experience all around. We couldn’t be happier with our purchase.

I have two beds that I purchased from Sleep Number and I've had them for 13 or 14 years. This time, I bought the mattress and the lift kit from them. The young lady that helped me was very thorough, very knowledgeable, and very personable. Then, for the delivery, they gave me the setup time and the mattress met all my expectations.

We had a positive experience. Our salesman, Seth was very informative and we left feeling great about our experience. We tested 3 different beds and decided on the i8. The videos really explained the process and how the bed works. We're looking forward to getting our order next week.

Awesome and knowledgeable technicians who explained all features of the bed and how to operate all. The team arrived 15 minutes early and was done within one hour. This P6 bed is the best bed I have ever owned. I sleep like a baby now and feel refreshed in the morning.

My husband and I sleep totally different. He has a lot of back issues, so we decided to go with the Sleep Number, and we absolutely love it. The sales team that we dealt with was very knowledgeable, friendly, and was there when we had any questions. The delivery team was fantastic. Everything was on time, they called ahead of time, and it went very smoothly. We had a great experience with Sleep Number. I wouldn't give up our Sleep Number bed for the world. I get the best night's sleep with it. It's the best decision we have made in a very long time, and I've talked my sister into buying one too.

We purchased the queen i8 mattress only. Turns out the adjustable bed frame we already had worked on the i8 mattress. The bed works well for wife who had hip replacement. I myself don't notice much difference regardless of number setting. Service after sale has a lot to be desired. We got a call two weeks after purchase. We had Sleep Number deliver the mattress and set everything up. These people did an awesome job moving old mattress to storage. When we told the people from Sleep Number who called us two weeks after the delivery that our bed was programmed wrong, they said we were reading it wrong and cut our conversation short.

I had a Sleep Number before and when they sent me a coupon for $1,000 off, I took advantage of it. I researched on the web which one I wanted, then I went to the store in Oceanside. Our transaction was pretty fast as I already knew which bed I wanted because I've had them before and I liked the sales lady a lot. But so far, the 360 software only works 60% of the time. One of the reasons why I got that software was so I could do the tracking on the iPhone and sometimes if I was in bed, it would work for an hour and a half then it wouldn't. So, the software still needs some work. Other than that, I'd recommend the bed.

Our $9000 plus bed supposedly with positioning and firmness adjustments - continually has "connectivity" problems - quits working for days at a time - often with the head of the bed elevated, which makes it non-usable for sleeping. Tech support has us trying to crawl under the bed (I am 87, my wife is 75) which is impossible since there is only 2 inches of clearance on this platform bed.

The delivery guys were very professional and my wife and I felt went above and beyond to provide great service to us. The bed had to go up a narrow solid wood staircase and I even had to take the railings off the side of the staircase to be able to make the bend to get it upstairs. I and my son also helped get this up. The delivery/set up guys were great about it, especially since we were their last stop of the day and they were tired I am sure and they never complained. My wife and I were very impressed with the guys. Thank you for going above and beyond and you have some good workers working for you. Nathaniel and Frederick thank you both for the great service and not rushing thru and explaining and answering any questions we asked. We are very pleased so far.

We had a Sleep Number bed for 12 years and it was time to get rid of it and get a new one. This time, we purchased everything. We got the frame, the bed frame itself, the mattress and the $199 mattress pad. Their rep, Jenna, was very professional and friendly and she bent over backwards to make sure that we got what we wanted and needed. Plus, she followed up with us. Also, the delivery team was absolutely great. They came in when they said they were going to and they were efficient. They couldn't have done more to explain everything to us. We love our Sleep Number bed. It is so comfortable.

I bought my first Sleep Number for one of the two houses I own. I liked it so I bought a second one.

Trevin was great. He knew every question I asked, and I never got the impression he was sales pitching my wife and I. He genuinely cared we picked the best bed for our sleeping needs. Which such an expensive purchase I felt my wife and I were more important than the sale. The store was clean and comfortable. Overall, an excellent experience.

My bed has a 20 year warranty & I've had it 7 years & they are making my repair easy & fair! I have back & knee issues & Sleep # is the only bed I tried that worked for me in every way!! Love my bed!

A lot of people that I know had Sleep Number and they spoke very highly of it. The sales team at Sleep Number was very knowledgeable and professional, and I had a very good experience with their delivery team. I got the i8, and it’s expensive but the overall quality is good.

Called Sleep Number yesterday to return the bed and were advised that they would not refund the base ($3,000+)! Have had backaches since we got the bed. Went round and round with customer service. They also will charge us $199 to come and pick up just the mattress. Everything they tried to offer as a solution cost us money. So so disappointed with this company!!! We are finding that Sleep Number is censoring our other reviews and in fact will not accept our negative review on their website. I will be surprised if this review is accepted.

When our Sleep Number bed was originally installed on 12/12/18, they installed it too high. I have ALS, the reason for purchasing the bed, and it was extremely difficult for me to get in the bed. Worried we might somehow void the warranty if we attempted to lower the bed, we called Sleep Number to lower the bed. The technicians arrived on 1/25/19 and lowered the bed. Prior to this date, I had no other issues with the bed other than the height.

We’d heard good things about Sleep Number, and we were walking by one of their stores, tried it out and it felt great. The bed was delivered and set up and the delivery guys were very professional. Customer service checked back after we got it. The only complaint I’ve got on the new Sleep Number bed is they have a magnetic holding system on the bottom to keep the mattress from slipping on the frame that doesn't work too well. The mattress slips and it leaves a gap between the headboard and the mattress. But I love the bed. I got it adjusted for what I’d like, and my wife has a different adjustment. We don’t need to do something that neither of us likes, we can heat and cool each side the way we want and we can lift up each side the way we want. It’s perfect.

I have called in 4-6 times since Dec 2018 about my Full Split King size bed. Very long wait time and support is not that helpful. Just want you to reset remotes every time I call in. This is the 2nd bed I have bought from Sleep Number and have had 3 friends buy a Sleep Number after me talking about the how nice the bed is. I am now ordering a new pump for a 3 year old bed to see if this will work with the no connection error our bed. The bed has become a headache more than a good night sleep due to the issues we are having.

We purchased the i8 Flex top. Hate the way the mattress splits! It makes it very difficult to sleep next to your partner. We actually had the top part of our mattress replaced once as the gap was so large you could fit a small child in it! It is some better, but is still large enough to fall into and is uncomfortable when trying to sleep next to one another. The salesperson at the store commented to us on a trip in after our purchase that the person who sold us our bed was no longer with them and that she never promotes that bed to customers. She then told us to cut a pool noodle in half and stick in the hole! Works great, she says! Wow! So glad we have that option to fix the hole in the middle of our expensive mattress!

If I could give Sleep Number a 0 star I would! Not only has this been the worst experience of my life but the customer service team is AWFUL! I ordered the i8 king size bed. Before I even got the bed I had issues. It started with how I had to pay for set up and delivery because of it being the "i" series. Then I downloaded the app because that is what a video I watched recommended. When I put in my information it said it couldn't be found. When I called customer service they said it would take between 3-5 business days to correct. Okay, I get it everyone is busy. Then my mattress comes 3 days later. No app still. No call or email from customer service. Great. So the delivery people called and said I had to have the app or PURCHASE the remote.

We bought a new Sleep Number bed in the fall of 2018 and this was our fourth purchase from them. When it came to installing the bed, the gentleman took care of everything and he showed us how to use the new programmable one. We like our Sleep Number products very much. We travel and a lot of times, I do not sleep very well but with the Sleep Number bed, I have no problems sleeping on it. I’m very pleased.

The variety of beds, pillows, sheets, and other products are great. The staff member was very friendly and knowledgeable. It was a great experience! Our new bed is on the way and I can't wait to get a great night's sleep.

My Sleep Number bed is everything I expected and more. My main reason for getting it was that I needed to sleep with both head and feet raised. I am very pleased that I can vary these elevations depending on my needs. Adjusting the firmness of the bed is a big plus and is providing much more comfort during sleeping.

Very good product and I am sure it will give us the same great service our old Sleep Number bed did. It is so easy to adjust and has unlimited settings to get the best possible nights sleep. You can even track you sleep pattern on your smart phone.

We had a 15-year old Tempur-Pedic that had finally broken down and we were looking for something in the same king size model but that had more of that body temperature control, and it could have different pressures for us. That's what you can do with Sleep Number beds. If you buy the king size, it comes in two units. My wife can have her own pressure, and I have my own.

Split King - Truly was wrong bed for us. Can't get close, its a bad deal for us, we like to be in touch with each other. Bed has made a big difference in my sleep. I had lots of pain from pressure points, bed has cured those problems, but could have done this with a different model. Bed is great. Wife is Pissed.

We bought Sleep Number's products years ago for comfort as well as for aches and pains, and we love our experience with them. A couple of months ago, we went from a queen to a king. Prior to this, we have two queen air mattresses and now we have the king which is an upgraded kind. The sales rep was very knowledgeable and good. We scheduled a home delivery of our purchase. The delivery guys came and set the mattress up really quickly. They were very efficient and nice. Overall, the quality of the bed that we recently got is perfect. It is the best and I sleep like a baby on it.

Purchased an I8 and Flexfit 3 on 12/13 and the salesperson scheduled delivery for 2/23. Received a call that was followed up with an email on 1/21 that the delivery would be between 11:00 and 2:00 on 2/23. Had sold our current bed and had it picked up at 9:30 on 2/23. Got a call from the delivery company at 9:53 and they said they could not deliver the bed due to weather (Act of God) that was to take place between 11:00 and 2:00 due to weather. They would have to reschedule for 1/31.

Very pleased with all aspects of my purchase. The team that did the delivery was very professional, punctual and congenial. Being a disabled Vietnam veteran I was emotionally touched with my conversation with these young gentlemen. I'm thankful to them!

We enjoy our i10 Bed now 4 years old. Recently had to replace remotes. What an experience. After call customer support I learned that I could purchase replacement remotes and that my warranty would offset part of my cost... Sounds good so far. The warranty is pro-rated and after 4 years, the 20-year warranty covered only 68% of the cost of the new remotes... Hang in there, it sounds better than it is.

We were very satisfied with our experience at the Rochester MN store. The salesman did a outstanding job helping us make our decision on what to purchase. We are looking forward to taking delivery of the two beds that we ordered.

We’d had Sleep Numbers in the past and we were pleased with them. The last one we had was an older model, and it was sagging into the middle. Both my wife and I have sore backs, and so we started looking around at various products and saw that Sleep Number had improved theirs. We went to the store and tried it out, and found out that it was very comfortable. The store was in Roseville, Minnesota and it was well laid-out with all the various levels of beds. We started at the basic level and went through the various features. The comfort of the bed changed as we went through the various levels, and we found the level that suited both of us. I have a sore hip and a sore back, and the Sleep Number bed is able to accommodate. For the sore hip, you need a softer mattress and with the sore back, you need a firmer mattress. Because I'm able to elevate the feet on the foot of the bed, I'm able to support my legs. So, I was able to solve both problems.

Service rep - One of the best experiences I've had. She was knowledgeable and went out of her way to help me solve my problem. She took the time to find just what I needed even sang as she searched for my part. I enjoyed the experience.

Sleep Number Bed is wonderful. No more aches or pains in the morning. I have control over firmness or softness. Over position of the head or feet. From the initial contact with the sales person, to the delivery and set up of this bed, everyone was professional, personable and willing to explain whatever I needed to know. I feel good about this product and about the service!

My daughter bought Sleep Number for us. She bought two of them, one for them and one for us. It's a double mattress. I could make two beds out of it if I wanted to. We had it delivered. They brought it in here and set it up, and they tore the old one down. We really like it a lot. And I spend too much on it according to my wife.

Having had lower back pain for a while, my husband and I decided on a Sleep Number bed after speaking with friends who had similar struggles and had chosen Sleep Number. We have been very happy with our bed overall. We love the comfort, the fact that one can change the firmness whenever needed, and having the ability to each control our own sides and to raise and lower the head and feet. We have found that the top mattress slides quite a bit to one side and it is difficult to move it back into place.

We were given unlimited time by the asst. manager to familiarize ourselves with the product. All our questions were answered. We had some prior knowledge regarding competitors. I liked the fact that only Sleep Number stores sold the beds. We wound up buying two king articulating beds. And the 25 year guarantee and 100 day return allowance only enhanced the experience.

Staff in store and installation knowledgeable & answered my questions. Since I am not very computer literate I suggest sales staff may want to explain to potential customer the need for smart device and/or computer and wifi. I am still getting to know the remote. I have had less hip pain & less tossing with the bed. I am not getting more sleep since I have issues with OAB and insomnia & no bed can help with those.

I bought a lifetime mattress but my wife was dissatisfied with it. She said it was too cushiony. My sister had a Sleep Number and she turned me on it 'cause she loved it. I ended up getting the two twin-sized supports. The salesman was really great. They had a sale so the bed that I got was a little bit less expensive, but I decided that I wanted the heat because when my feet would get cold, my whole body would also get cold. They sent me a book about a heated blanket. I loved that, it was nice but my wife was scared to death of the damn thing. My old girlfriend told me to wash those heated blankets a certain way because if the wiring is messed up, it can cause a fire, and the blanket almost burned our friend's daughter. I had to wait for the other bed. I ordered the mattress with warming on it and lifting the head up.

100 day trial is a scam; they took advantage of a cancer patient. Sleep Number scammed my cancer stricken wife. She was trying to find a solution for discomfort due to advanced cancer. Sales person convinced her to purchase high end everything. "Don't worry, you get 100 days to try it and if you don't like it you can return it." Shame on us for not suspecting the slimness of this company. Yes, the paperwork does say you cannot return the FlexFit base. But decent human beings would tell you that during the sales process. My wife was in terrible pain, on significant pain drugs and desperate for a solution. So, now we have a $3,500 base that cannot be returned. These people took advantage of a very sick person. With these types of policies, you have to know what kind of company this is. There are plenty of quality companies out there that actually stand behind their products. Unfortunately, Sleep Number is not one of them.

Good store, good sales staff but product does not live to expectations. Firm is not firm enough, foam retains too much heat. Try for 100 days, will cost you a lot of money, enough to buy a regular mattress. When you take into account, set up, delivery, sheets (which if you return) you are stuck with them at the tune of over $300.00) and lastly, pick up charge. Will not recommend and they do not tell you about these cost. We are still paying for remaining balance on finance amount. I DO NOT RECOMMEND TRYING FOR 100 DAYS. WORST THAN MULTI LEVEL MARKETING. Oh and by the way, when you return they do throw away bed except for some reusable parts.

Have not received bed yet but are anxiously awaiting. Sales people were very helpful and courteous. Delivery schedule was acceptable and very accommodating to our schedule. Prices were not cheap but I believe you get what you pay for.

I've had a Sleep Number bed for 25 years and recently upgraded to a new one. I bought the 360, which is the top of the line. I purchased it in South Dakota and I had it installed in Arizona. Their reps are great people, both in South Dakota and in Arizona. They were very helpful and knew their products. They explained everything and left no questions unanswered. Plus, the delivery team came in and set the bed up exactly like they were supposed to. The guy who remodeled my house took the old Sleep Number home for himself and he loves it. He thinks it's the greatest thing he has ever had.

The bed is the hardest bed I have ever slept on. Woke up sore every day with what sleep I got which wasn't much. I and my husband is very unhappy. Call to return it and they tell me that we will be charged a 199.00 for pickup. Then they said we were charged 199 for delivery so I have to pay 400 dollars for a bed that I want to return. Didn't even have this bed for a full week before we knew it wasn't for us. It's that bad. The salesman Never said anything about 199 delivery fee or 199 to return. This bed is basically a glorified air mattress. Terrible bed??? Didn't even want to give it a one star but had to do it.

I purchased a king sized bed from Sleep Number. Their sales professional knew everything about the bed I was going to get and she was really informative. I got a bed that had both sides independent. It's a 360 smart bed. Thereafter, the delivery team put the bed in in no time. I love it.

Please thoroughly investigate your purchase. Do not sign their papers until you have tried other mattresses. I haven't slept more than 3-4 hours a night since we got our P6. It's so uncomfortable... Not at all like the store model. I wake up with my back, neck, legs, hips and shoulders in pain every morning. I have taken ** everyday since we got it. It's not at all conducive to couples cuddling in the least... Such an uneven surface. It's either extremely hard or you sink into it. All things you can't experience in a short store test.

We have four Sleep Number beds. The recent one was on the Labor Day sale and it was a bit of an upgrade from the usual half-year sale. It is queen size and you could program it into your phone, for one thing and it was a little bit more construction than the classic. It has temperature balance. The sales reps are good people. I told them it was going into our guest bedroom that was in the basement, but what they didn’t take into consideration is the Wi-Fi signal. It was all supposed to be run by the app on your iPhone and my grandson is going to be sleeping down there when he goes to grad school.

My experience with the staff at the store was excellent! They were friendly and efficient. I wish I hadn't purchased a new one though because the sides don't stay in a nice firm line just like the one I replaced.

I had to replace a bed and I went to look at Sleep Number. I spoke to a sales professional there and he demonstrated the number of the beds and told me what the various prices were and the pros and cons. It was very professional. I bought their bed and the delivery team was great. They took their time setting up the bed and they did a good job. Sleep Number is a good product and my sleep has improved. It hasn’t improved to be perfect, but it’s getting there.

We purchased our bed on October 13, 2018. At that time we were told that each bed was specially made for the customer so it would be several weeks for delivery. We were also told that we would receive a remote to control the bed. The bed was delivered on October 31, 2018, we started having problems with it right off the bat. The night it was delivered the left side air chamber started deflating for no reason. This was the first time I was on the chat service with someone.

Replaced the batteries after customer support said it was because of a firmware update for the remote, which it received the day we called. Ok, new batteries, some issues with the left side of the bed pushing my wife to the middle, and also rapid deflation during sleep.

I'm sure when you look up the order number you will see the issue. If I could give you less than 1 star I would considering your poor customer service. The misdirection and lack of regard for the customer.

Our sales person was Wayne. He helped us choose what pillow was best for our needs and was very patient and knowledgeable... we had a fun time. We would choose to work with him again and will recommend him to friends.

My remote has indicated connectivity problem on weekends and at night. There have been 2 or 3 visits by "technicians" to resolve the problem. I finally found that one of the legs of the bed had not been adjusted properly and the techs adjusted that on the last visit. It was working fine until two or three nights ago when the remote indicated "connectivity" problems again. I tried for an hour to find out where the problem is and finally disconnected the plug and reconnected a couple of minutes later. Problem gone. However, tried to call the number on the remote for assistance - number is not active!! Recalled it never has been. You should correct this information. Otherwise, the bed and service have been excellent. Thank you.

I bought a second Sleep Number bed. I had my first one for about 10 years and then I gave it to my daughter. We went out and bought another one because I didn’t like not sleeping on it. It was super expensive but the reps were wonderful. The girl was extremely good and helpful. We went home and talked about which one we wanted before we came back the next day and purchased it. There was no pressure. I like both of the beds because I have neuropathy. I can raise my feet up if they’re bothering me and then it helps more.

They called before coming. They wore shoe covers. Very quick at replacing the bladders. The only thing was that they came later than we thought. Put the bed back the way they found it. Offered other suggestions to solve the issue.

We had a queen size Sleep Number bed that was 16 years old. We moved into a new home and we wanted to get a king size. The sales reps at Sleep Number were very great. The manager, Matt, was terrific. A sales guy named Tim was also very good. They helped explain everything to us ‘cause it’s been a long time. We were very pleased with our sales experience. We love the bed and don’t wanna get out. But my wife hates it because she can’t get out of it. Other than that, Sleep Number's quality is great.

I couldn’t of been more please with customer service, along with taking the time to make sure that we completely understand each and every feature. Their compassion to understand what our needs were, and along with many laughs it was an enjoyable purchase that I know we won’t regret.

Purchasing was 5 star, delivery was 5 star, sleep IS now 5 star. Thank you Sleep Number for your knowledgeable staff, honesty, professionalism, and great product. We couldn't be happier with our decision to purchase. We never felt pressured when we entered the store but were guided through the experience with facts and choices. That was just the beginning of the great experience. It culminated with delivery and excellent sleep from night 1.

I am very pleased. Everything works great and it’s very comfortable. The only wish I have is that I can have the bed adjustment timed so when I go to bed it’s already in the reading position. Other than that the bed is fantastic.

Great service and very knowledgeable. All explained easily and with care. Very courteous and kind. I viewed a lot of beds and found Sleep Number to be the best suited for my needs. I had neck surgery plus I suffer from back pain and this bed made me feel good at the showroom. Can't wait to get it home.

As a whole I like my Sleep Number bed but I really doubt it will last 25 years. I bought my bed in 2007 and in one year the pillow top was lumpy. A salesperson suggested I get a memory foam topper but I fear it will make the Sleep Number adjustments less effective. The bed also seems to sag in the middle even though I sleep on one side. 4-5 years later the remote no longer showed the Sleep Number setting and I just pressed the up and down buttons until I was comfortable.

I’ve been a long-term Sleep Number bed customer and I bought my bed back in 1998. It sounded like a good idea to me to be able to adjust both sides of the bed separately and be able to get a different firmness on one side of the bed. I also helped my mom and my boyfriend buy a bed and I just recently helped my friend’s mother buy a bed. She is 89 years old and she was having trouble with back issues. She was moving into an assisted living facility and they had to have a bed. I suggested that she might wanna look at Sleep Number because she could increase the bed firmness, or decrease it, depending on how she was feeling. She wanted a queen-sized bed, so we called the local Sleep Number place and asked them what the best way was to get a queen-sized mattress and what the options were. She wanted to stay within a specific price point, so she got the standard.

I would say be sure and ask plenty of questions, which we did, however get your answer they give you verified through the company itself. I was assured by my salesman that the 100% refund was exactly that...100%. But that isn't the case. We even asked about on the receipt about the home delivery charge that it is also refundable. It is not... Basically to get your bed set-up delivered is 200.00 and if you return it, it is ANOTHER 200.00. (As If I wanted to do it myself I would know how to install the bed, let alone take it apart correctly.). The 100% refund if not completely satisfied is a farce. Also product wise, all this bed is, is a air mattress that inflates and deflates underneath extremely overpriced padding.

I just want to recognize Rebekah ** at the La Cantera, San Antonio location. My boyfriend and I went to MULTIPLE mattress locations with multiple companies and absolutely no one came up to us anywhere or even greeted us at others. We are a young couple so they probably didn’t take us seriously but we were ready to buy a mattress soon. Rebekah greeted us and treated us like a valued customer which was appreciated. She took time with us and made sure we understood what we were getting and we didn’t feel pressure to buy. Very happy with our experience and will definitely be recommending!

The purpose of my visit was to upgrade my existing 13 year old Sleep Number bed. The store manager, Amber, was welcoming, friendly and very helpful in assisting me. She made me feel like a valued customer. She was very knowledgeable, and made sure I understood the functions of each bed. I did upgrade, and left a very happy customer!

The minute my husband and I walked into the store, we were greeted nicely, allowed to look around without being "sold" on something right away. The purchase was absolutely painless. The delivery of the mattress was equally wonderful; they were dressed well, clean, and covered their shoes. Overall, we are very happy.

I think this is the worst company I have ever had to buy products from. I've never had a more horrible experience trying to get the most expensive furniture I've ever bought delivered to my home. What kind of company allows a $5,000 purchase to only be delivered and a time frame from 3 p.m. to 6 p.m. no matter what day you pick!?! So what happens when it's only you and there's no one else to be there at 3 to 6 pm? Does the bed just simply not show up? Well according to my customer service representative, that's what happens. You can't make THEIR SCHEDULE you don't get YOUR BED. I've never had a company tell me that I--the customer-- am an absolute inconvenience to the delivery routing schedule. Not only are they refusing to give me a time that works FOR ME in the morning, they're telling me there's nothing they can do for me and we'll just have to start the return process. GLADLY!!! YOU'LL NEVER GET MY MONEY AGAIN.

We purchased our bed on December 30th. I was given a delivery date of January 7th (yesterday). Minutes before the delivery truck arrived I got a call from Sleep Number from ** at 12:31 PM CST telling me that the truck that was arriving had the wrong parts and the correct parts would be shipped to me by UPS overnight and arrive Wednesday, January 9th. I then told the gentleman I was speaking to that I could not take another day off work for the new delivery date. After putting me on hold for some time, he came back with an installation date of Saturday, January 11th. I also I asked if the driver/delivery people had been informed and I was told they had. When the truck arrived, the two delivery people told me that they had NOT been told and they were extremely frustrated with the situation as well. The driver had to call the company to find out what was going on.

I find time to be my most precious commodity. So after spending the many hours working that it takes to earn the money to buy your beds (we have 3). I find it insulting that you would not send a technician out to look at our leaking bed. Instead we are asked to call your support line, self diagnose, order parts from you and then when I didn't get around to it on a timely basis (my husband inflates his side of the bed every night) We have a handyman call your helpline to make necessary corrections. Still not working. So frustrating as now warranty is pro-rated and I am paying for a service call. Certainly not representative of a semi- luxury brand. Sang your praises for years but this is not the resolution I am looking for.

Comfortable and quality. We don’t ache like we used to, and get a solid sleep now. We haven’t used the base/zero gravity as much but in time, and with age, we will enjoy that as well. We plan to have this a long time. Thank you.

I have already recommended the product and the team to a variety of people. It was a lovely experience and example of great customer service. The gentlemen who set up and demonstrated how the bed work were thoughtful, had good interpersonal skills, demonstrated great teamwork and seemed to enjoy what they were doing.

We recently purchased the king size adjustable bed, our third Sleep Number bed in the last 20 years. The purchase and delivery process was without issue. The bed is very comfortable and we are pleased with it. Our only BIG issue is the fact that the bed comes with only one controller. That they would charge an additional 39 dollars for a second controller for a bed designed for two people that costs over 7000 dollars we find unconscionable.

Pump and digitals went south on me some time back... The Lady that I talked to was very respectful about my problems, I am a retired 23 Year Navy Veteran and am on a limited income, she was extremely cordial with my problem and suggested a re-built pump and a dial. I apologize to her as she was very cordial with my problem... I think her name was Wanda, very NICE Lady...

The sales person we worked with was very knowledgeable about the beds he was talking about. He made my wife and I understand about the beds. He demonstrated several beds and made sure we were able to find a bed that would work for us. When we were ready to buy a new bed he walked us through the whole process. He set up a date for the delivery and get the sheets and mattress pad ordered.

At my age I just have trouble sleeping at night so I decided to go check out the Sleep Number Beds in York. After a little bit of research online about Sleep Number I went into the York store with hopes to find something to help myself and my husband have a better night's sleep. I was greeted with a welcoming group of reps and one came up right away to meet with us. She gave us a very knowledgeable overview of what the Sleep Number beds can do for us and took us over to the area where we could find our Sleep Number.

I've had my Sleep Number bed for 4 years. Has worked okay but lots of leaks. When I try to replace a part a simple hose they told me that I had to buy an entire pump system and a hose for over $400! Company that can sell you a $10 hose should not be in business. Take your business elsewhere. There's too many choices nowadays when it comes to beds.

My wife and I were in a wreck recently, no breaks but we were jolted and jerked around. After chiropractic adjustments we went to SN. We felt no pain while laying on those beds. Life has just gotten a whole lot better. Thank God.

Sales associate Jennifer ** was extremely courteous and met our needs without any pressure. She didn't present too many bed selections so as not to confuse our decision of the bed that was most appropriate. We will definitely recommend the local Sleep Number store to our friends.

Purchased a bed new in box from original owner that never opened it for 8000.00, also purchased bedding from Sleep Number store for over 600.00 and I can’t use the sleep iq app because I wasn’t the original owner. We have purchased 2 new beds from the Sleep Number store in the past and still can’t get help from customer service. This will be our last Sleep Number product. It’s a shame that we can’t enjoy our bed to its fullest potential after spending thousands of dollars with this company. I will not recommend this company to anyone and advise people to shop elsewhere.

I would like to be contacted my a regional manager or scheduling coordinator with the Rochester MN office. The behavior that the technicians demonstrated on December 19th was absolutely unprofessional. I want to make sure that you correct this so that it doesn’t happen again. The drivers falsified their report and canceled the delivery while they were in my driveway, simply not acceptable.

I’m getting old and achy when I wake up through the night. I got a queen Sleep Number p5 and I've had it for a few months now. The sales professionals at Sleep Number weren’t bad, but they got really crappy software. We went in and we picked out some stuff, then we ended up putting some of it back and they had a hard time getting it back out of the system. At a later date, we went in there because we had earned points. I referred my daughter to get a bed, so I earned money. We went in and we got more stuff, but it came to be more than what we wanted to spend, so we put something else back. We had credit. While they had an issue with straightening that out, we had to leave the store and come back another time. However, I’ll probably never buy anything from that store again because I don’t wanna go in there to buy sheets and spend two hours.

Bought a Sleep Number a few months ago ONLY because the salesman assured me I had no risk. If it wasn’t worth the money, I could simply return it within the 100 night trial period. Well... it WASN’T worth the money and they conveniently failed to mention that the $3000 base for the bed is NOT returnable. Now I’m stuck with a useless $3000 chunk of metal. Wish I’d never crossed paths with this deceptive company! I’d highly recommend reading every last word of the fine print before purchasing anything or, better yet, do your homework and find a place that operates with integrity.

Very helpful. Couldn’t pull up original order but helped me to order a new mattress for my husband. We looked and she found the bedding orders for the bed and I got the type of bed from my mattress and so am looking forward to my husband having a good night sleep once again.

When I walked in I was immediately greeted. All my questions and comfort were answered. I tried out all the models but my best one was the p6. I definitely recommend everyone to come in and get yourself a Sleep Number. Amazing.

I weigh 275 lbs and the mattress developed an indentation or slump in the center of it. They advertise via customer service that the mattress is good for 285 lbs. This problem took a year to develop.

We have had our king bed since 2004 and there is a leak on one side but not extreme... My husband just had a transplant so before he gets home I am just replacing the pump and air chambers as I want the most comfort for him when he gets home. We have been very satisfied over the years and wouldn't want anything else.

Hopefully the bed is a great buy. Prices are a bit high, but if it’s worth it then. It’s okay. It says 25 years warranty so that’s good. Hopefully nothing goes wrong, but if there were to be something wrong with it, hope they will honor it for 25 years and we don’t have to pay anything out of pocket.

I like the new Sleep Number bed, but I don’t love it the way I loved my first Sleep Number bed. My husband loves a firm mattress so we went with the former foam topper, however I can help but I see if you have a foam topper that has two different densities? The only other question I have is that in the store the pump was extremely quiet and you couldn’t hear it. We can hear ours. Is there a way to improve the soundproofing? Thanks.

We have had Sleep Number mattresses for over 10 years and still love them. We actually have had two separate mattresses. One was handed down to us from other family members who upgraded. We eventually upgraded that mattress and are very happy with the new one. What impressed us most about Sleep Number is the customer service and the company’s commitment to customer satisfaction. We had a minor issue with an expensive element of the mattress. We called customer service and they more than made it right for us with almost no questions asked. They obviously stand behind what they sell and are willing to make right anything that might go wrong.

I have been to mattress stores where the high-pressure sales pitch is just a **-show that wastes my time. This experience with S# was one of the best experiences in sales that I have ever encountered. I bought the bed.

The delivery team was very helpful and professional. They took the time to answer all my questions. They were also very helpful teaching me how to navigate the app. They were also very careful with my walls and hardwoods when taking out my old mattress and bringing on the Sleep Number.

We purchased the Sleep Number Split King i10 Smart Bed with the adjustable base. All of the hype with the Sleep Number bed is real and justified. We are sleeping much better. I sleep in the zero gravity position and my sleep number is 30. My husband prefers to sleep flat and his sleep number is 45. The split king allows us to sleep/relax in any position. We purchased a regular king bed frame which fit perfectly with the bed. When the bed is made up, it looks like a regular king bed. The only challenge is finding XL Twin sheets sold separately. I ordered some online to get us started.

This Sleep Number although pricey is the best investment l have made. The mattress not only elevates the head and feet but will adjust to how each individual sleeps. I tend to like a hard mattress, my husband tends to like the mattress soft. This is an important point.

I was so pleased with the knowledge of the agent that helped me. Everything was accomplished in a very timely manner. It was a relief to connect with someone so helpful! Without her help, I would never have found what I was looking for. I also paid less than expected due to warranty! She brought this to my attention! Many thanks!

The Sleep Number advertises that it is adjustable. We bought it on the assumption that we would start around the middle setting and work from there to where we were most comfortable. We quickly found that we were upping the setting to "firmer" until we both, individually, reached "10", the firmest, and found that neither of us found that to be firm enough for comfortable sleeping.

Called for availability on sheets (color and size) and ask sales associate to hold and she did. Very easy process. When I arrived at the store the sheets were waiting for me with my name on them. I will definitely return when I need more products.

We got the phone calls keeping us informed of delivery times. The men were on time and were very quick and efficient. The house was left clean and in order. We had no trouble using the bed the first night. Instructions were clear. Many thanks to the Sleep Number team.

I have had a Sleep Number bed for many years. If I travel and have to sleep on a regular mattress, I can't wait to get home. The real recommendation is to spend the extra money and get a pillow top, top cover.

The two gentlemen who installed our bed were on time (with confirming phone calls), professional and helped us problem solve when the platform be we ordered was the wrong size (no thanks to you, Wayfair.com). The installation was smooth and the instructions on the bed, Sleep IQ, etc. were thorough and complete. These guys are knowledgeable and worked super hard on a stormy day, please pass along our thanks.

Store reps were great, bed was delivered as advertised, however, some of the items that were delivered were items that had been returned from a prior purchase/damaged and not brand new. I can understand items damaged during shipping but returns? I did not expect paying $8500 for returned items. Delivery technician were kind enough to call and re-order the items. Hopefully next delivery will be successful. I would of have given a five star rating if all items were delivered new.

We paid well over $6000 for the Queen bed we have (middle of the roadbed - I think it was a C6). It was OK the first six months we had it, but after that it really did not work as advertised. It has just gotten worst over time. We have now had the bed about 5 years and I am ready to set it out on the curb for the trash men. We have had some interface with the support team, and they seem to be nice and are helpful, but there is nothing they can do that would make up for the deficiencies of this product. This bed is basically just a glorified (raises, lowers, vibrates, lights up, etc) air mattress with all the problems that come with an air mattress. Air leaks out over time and you have to pump it back up. The issues have gotten so bad with this bed that my wife has pain whenever she sleeps on it for any length of time and is now choosing to sleep on the couch rather than sleep in it. This bed is definitively not worth the price.

Best of 3 solutions to back problems - the other two mattresses didn’t help. Husband & I use different settings on our respective sides. The Sleep Number mattress was a life-saver, the other two Sealy & Kingstown? Are in the guest bedrooms - all were new.

Matt was outstanding!!! He was patient educating a pair of 60 year olds on the various options that you offer on your sleep systems. He took a little over sixty minutes enlightening us and allowing us to test the different bed options.

I purchased a DualTemp mattress as a Christmas gift for my husband but was surprised to find that it was missing a connecting part making it useless. I called their customer service about three times asking that they help me with this issue but the last call was very unprofessional. I told the lady that I had called twice before and never received a call back as promised. Her response was that the person I spoke with was in training and therefore I should not blame her for not calling back!!!

I found your bed amazing with comfortably. I have a broken shoulder and the other was dislocated at the same time due to a fall. Being able to adjust the settings has ended my shoulder pain. Buying this bed has been the best purchase I have ever made. I would recommend your bed and service to anyone. Thank you so much.

I purchased a fully loaded i10 in September 2018 - total cost > $12,000. Travis (salesman) and Dean (manager) at the Flatiron store in NYC promised delivery in mid 2019, when I will be moving into a new apartment, and told me to take advantage of a medical discount that would be expiring. Now told delayed delivery not possible, I must take delivery immediately. I cannot have the bed delivered to a construction site (new place under renovation) and my current place will not accommodate the bed! Be careful of their salesmen (even managers), since all they care about is getting their sale completed, and will not make good on their promises (even seemingly simple ones, like delivery dates).

We previously owned a Sleep Number. We recently got the new mattress. We got the heating and cooling and the bed frame that lifts the head and the feet. The reps gave me delivery options that were perfectly acceptable. They delivered the bed, set it up, walked out, took the old one with them and we were happy. The new bed is the best that I've ever had. The last bed was an older model with a puff top and then it just seen its day. The new one is the most comfortable bed I've ever slept in. I like the cooling. It's a horsy design and the design could be better. It has these horsy things that hang off the side of the bed. When people come in, they don't know what they are. But I find that my sleeping is much better. Both my wife and I love the bed.

This bed is less than one year old and never has been set up properly by three different service people. I have an engineering background and this model is very simple, not even high school physics level knowledge. Unfortunately, someone pulled the hose out of the air chamber in the mattress without unclipping it properly and now the hose does not stay in the single air chamber properly and constantly is losing air. I kept pumping it up many times a night so that the remote ran out its batteries in 2-3 weeks and now the pump may be failing!

I have attempted to find a solution for my Sleep Number beds California king split mattresses from drifting apart, I have tried the solutions given to me by the Company. The answer that comes up often is that the company no longer sells this particular model.

The deliver guys were awesome. Courteous, helpful and respected our home. Pleasant to work with! Demonstrated the operation of the bed and remote, also assisted with setting up the app on my iphone. Assisted with input of my and my husband's information in order to utilize the sleep tracking informational app.

From the moment we walked in the store to the day our bed got delivered, everything was so easy and had really great/friendly service. When we first got to a Sleep Number store, the sales associate that helped us, stayed with us the entire time, showing us every bed we were interested in and showing us everything it was capable of doing. He helped us narrow down the exact bed that would meet all of our needs. He was never pushy, just very helpful.

The employees were courteous and knowledgeable. They explained the operations of the SleepIQ Bed. The setup of the bed seamlessly and they knew what they were doing. It is so refreshing to know that there are still kind people in this world and country. Thank you for having such great employees.

I would never in a million years purchase from Sleep Number. The customer service, the managers - everything is terrible. Had my bed for 2 years and recently the frame shattered underneath of the mattress. At the time I was 2 months pregnant and couldn’t sleep in my bed so that’s 7 months without sleeping in my bed while I was pregnant. I had to sleep on my couch. So they just left and said I still cannot sleep in my bed still because it will shatter again because it’s not on a flat surface and we need to get plywood in order to sleep on it!

The Sleep Number bed we had was about 20 years old, so it was time for a new one. We went to the store, and we decided which one we wanted and bought it. Their reps had been absolutely excellent and it was a good experience. We had it delivered and the crew was on time and very professional. We’ve had this new one for about three months and our sleep has been more comfortable. Everything’s been just really good and I will highly recommend Sleep Number.

The salesperson was knowledgeable, helpful and he did NOT push the product. The delivery was prompt, professional, knowledgeable and even had a disabled (deaf-mute) man as one of the employees! Hiring the disabled and giving them a chance, "My hat's off to you!" All in all an excellent experience!

The wrong color sheets were sent. I called and all I was told is I could order another $200 set since it was too late to exchange them in time for the bed delivery. I spent over $7,000 on a bed, and customer service wouldn't send our a new set. Plus the bed smells. I left my bedroom window open for the day (it is 28 degrees outside) to try and air it out. No luck so far. Even rewashed all the bedding. I couldn't even sleep in it the first night.

The two young who set up our Sleep Number Bed were polite, very organized and helpful. They had no problem setting up the bed. They walked us through the WiFi setting and its use. We were very pleased with their service.

I bought Sleep Number mattress and the base in the store, and I was told, "No problem. You can try it for 100 days and return or exchange," but nobody is telling you that. You basically buy separate mattress and base which is crazy expressive, base $3200 mattress $2000 plus you have to pay for remote control $39. When I called after a week that I want to return whole bed I was told that base is not returnable nor exchangeable, so I'm stuck with ugly plastic base for $3200. Make sure you read the agreement you sign, they don't say a single word in the store about that. Very unhappy and disappointed. I wrote a review on Sleep Number website but they never post it, they show only positive reviews. Be aware.

Great visit and happy with this purchase. Duncan gave us all the discounts available, made great proper fit comments to us old folks (88yrs) and at the same time kept his cool with our questions by spending the time to make sure we would be happy with our purchase. Give him a raise, he earned it.

Needed a well fitting mattress pad suitable for my new Sleep Number bed; you have the product, the people and the professionalism to make it happen, whether big or small request. I appreciate the fact that you have local stores where I can come in and see and touch the product choices, thank you.

I received absolutely the WORST possible service from your company. I previously bought a Sleep number bed and this is my second. I have had the technicians out FOUR times to get it repaired. The repairs don’t last. We asked for a refund - they denied us. We asked them just to come pick up the bed - they denied us again. We just wasted $9000 and now have to pay an independent mover to come take it out.

11/3. Ordered bed. 11/9. Make 4 hour trip to set bed up for elderly mom on 11/9 but Sleep Number did not send complete bed, wasted trip. Inform SN I need the rest of the bed parts. 11/16. No parts have come, call SN and they admit they "forgot" to reorder remaining parts. 11/20 Make second 4 hour trip to set up bed for elderly mom.

After owning the bed for only two years, and sleeping in it only one year (used to travel extensively), both my controllers stopped working one night. Could not control bed position, temp, firmness, etc. Called Customer Service...no resolve. Went to the local store several times. Finally got them to visit the house to see what was I was talking about. Thought they fixed the issue...nope, back to old ways the next day. Went back to the store...was given another remote. I reprogrammed it, worked one night, and back to old non working ways that same night. Cannot get anyone on the phone to discuss it. I am way over the issues I have had with this bed. The bed is great, the Customer Service or Technical Service is awful. I would purchase a Tempur-Pedic next time.

Do you hate your spouse? Do you never want to interact with him/her at night again? Then buy this bed (Split Top iLE)!!! Seriously, the bed is comfortable. Sleep number is great when one of you likes soft beds and one likes firm bed, but the gap becomes completely absurd over time, hence the 1 star review. We shelled out $$$ for this bed as we thought it would be great for middle of the night feedings for our newborn baby. While that is very much the case, once you are past that phase, you are left with a bed that leaves a massive gap that seems to be growing over time.

We’d seen the advertisements of Sleep Number for years, and the bed we had was pretty uncomfortable. So, we decided we had the money available, and once we started reading about it, how it’s basically a 25-year guarantee and everything was pretty good about the bed, when we add it up, it made sense. We purchased two kid’s beds. We also got a king-size bed, but we bought the two individual twin-size ones, so that we could upgrade later to the better base, so we could have the elevation and all that added to it.

The products are great. I own two beds and two pillows and they are great to sleep on. I get good night's sleep each and every night. Love that I can adjust my comfort level to whatever firmness that makes me feel comfortable.

I sleep no better, and maybe a little worse, on Sleep Number than I did on my old Simmons Comforpedic. I am a stomach/side sleeper and therefore have the bed completely flat and pretty firm. This bed seems to be suited for back sleepers and those with lower back issues. For that reason, it helps my wife. I tend to think I paid several thousand dollars for an overpriced air mattress that is covered with foam. Had I researched these beds more, I believe I would not have bought Sleep Number.

I have some back issues and we've had a couple of different type of mattresses. My body would tell me when it was time for the mattress to go away. So I thought I could invest in a Sleep Number bed. It has a longer warranty. I also had a neighbor and some family members who all had Sleep Number beds and they spoke real highly of them. We purchased our first Sleep Number about eight years ago and we really liked it. Then we recently purchased one so that we could take the one in the house, put it in the motor home and upgrade the one that we’re gonna sleep in a lot more nights. I have another friend who bought a SleepIQ about ten months ago and she said it was so great to have the adjustable bed and I thought that at the age I'm at, it was a good idea.

I had been researching Sleep Number for years and was really excited to purchase one. I have really bad back and sinus issues so I felt that the adjustable bed was the best fit for me and my husband. Since we got the bed home it has errored many times making me unable to adjust the bed and it has been losing air since the first week. I called customer service and they told me to troubleshoot it myself like I am a Sleep Number technician. So I finally figured it out and called back and they said now they will send out someone to fix it but they can’t cone for about three weeks! Really. I paid $7,000 for a bed and this is how It works. So in the meantime my back is hurting more and more and so is my husband's so we decide since we are in the 100 day trial I had it I am going to return it.

My experience so far with Select Comfort. My husband has been researching Select Comfort beds for a few months and we decided we were interested in a flextop iLE 360 smart bed but had some questions and wanted to test one out so we drove to the nearest Select Comfort store in Phoenix AZ approximately 145 miles on November 23, 2018. Our store experience was very good with helpful customer service. We decided on the iLE smart bed, completed all the paperwork and was given a home delivery date of Dec. 7th. My husband received a confirmation phone call on Dec. 6th and was told that delivery would be the next day between 4:00pm and 7:00pm. We cleared out our old bed and made easy access for the delivery person when they get here.

A friend of mine had Select Comfort so we tried it, and it was great. Originally, we had one of the basic ones. But now, we have the 360. We also got some pillows. The sales people were very helpful. They did what fit us, and asked us a lot of questions, so they could better meet our needs. They did a good job and we were very pleased.

I would like to thank Kim my Salesperson in San Antonio for being patient with me as I walked into store with no knowledge of Sleep Number beds. I loved them. It took me a few weeks to decide and really didn't go shopping around. Decided to go back and just order my new bed and a few new pillows with mattress protector. The delivery was great with the 30 minute window to get home and ready for set up. I am excited to order more including the flex fit frame with lights. Thank you again.

We’ve had a Sleep Number bed for many years and we were upgrading to a king size so we bought another one. The salesperson explained everything very well. He talked about the adjustable bases and the different sales and promotions that were going on. It was a very pleasant experience. There was a sale going on and because they had so many orders, the delivery was delayed a couple of weeks. We were also moving at the time. We were buying it from one place and then having it delivered. But the guys who delivered it did a great job. They explained everything and everything went smoothly.

The two gentlemen showed up close to when they said, were very professional about the setup and explained any questions we had. You are lucky to have them working for you. This was on a terrible Seattle traffic day after a late start at the warehouse.

We have had Sleep Number products since 1997 and we recently replaced the old bed we had. We purchased two beds at the fair and the first one was the CO2 which went out of stock. It was sent through the mail and I did the set up. The second one I purchased was a CO3 and their people came to set it up. They did very well. The beds are fine and they are of good quality.

My previous 11-year old Sleep Number bed needed replacement and I bought Sleep Number's iLE model. I also purchased a couple of pillows and a mattress cover. The sales rep I worked with was a very nice young man who was very friendly and seemed very knowledgeable. Also, the shop I bought the products from had a lower tax rate. The delivery team showed up on the day they were supposed to and had the bed installed very quickly. So far, the bed has been great. I'm enjoying it very much.

I purchased an i8 split California King about a year and a half ago. The bed itself is very comfortable with a lot of adjustment, unfortunately it doesn't seem that the bed is very robust. My wife's side of the bed seems to be having quite a few issues already, she sleeps in the bed on a nightly basis where I travel for work (250+ days per year) so my side of the bed is in much better shape. I purchased this bed as my wife likes a much softer bed than I do for the most part, however when the Sleep Number is set to a value lower than 40 it feels as though you are sinking into the bed... After talking with customer service it sounds as though this is a known issue; they are sending me a spacer for the chamber area of the bed free of charge. Hopefully this new chamber spacer will help with the comfort level at lover values!

My husband and I have lots of aches and pains. We bought a mattress and mattress pad from Sleep Number. Mitch at Holyoke Mall helped us and he was fabulous. He was very knowledgeable about everything. We actually went back twice to have appointments with him so he could go over stuff with us. We like him a lot. We had the products delivered by a team and my husband was very impressed with them. We were also impressed with the quality of the products. It's nice to be able to adjust the bed and the firmness and the softness of it. We recommend Sleep Number to people. We have $200 rewards sitting at the Holyoke Mall waiting for us because we referred two friends.

The ability for this product to stay in sync with the 'remotes' is the quintessential linchpin in my review. The remotes for the bed, and only way to control them, have not functioned correctly for 6 months. They refuse to replace them and every representative I speak with gives me different answers. This bed is 'OK' to start, but with this issue I cannot recommend to anyone. Also, to 'reset' the remotes requires 30 minutes and a complete reset of all settings in the bed... Better write them down.

The delivery of my Sleep Number bed was on time as scheduled and the technicians that delivered and set up the bed were courteous, helpful and knowledgeable of the product and its operation. As for the bed itself, I have been able to secure more than 4 hours of sleep since I purchased the C5. Although, I still have bouts of restlessness, I'm able to put together at least 6 or more hours of sleep 4 or more nights each week, something I was unable to do in a conventional bed. The ability to raise my head and feet allows me to relieve pressure off my lower back so I can reduce the pain I have been living with the past 20 years. What a relief! The ability to adjust the softness of the bed is a bonus. Thank the Most High for the ability to afford what I need!!!

Received the wireless remote to add/release air from the split king mattress we purchased (our 2nd bed from this company). After using the remote only a handful of times, it stopped working. I called more than 3 weeks ago to report this problem and they agreed to send me a replacement, AT NO COST, as they told me it was under warranty. After not receiving the replacement, I call back and to inquire why I have not received the replacement, and this time they tell me there is a $90 charge-a shared warranty they tell me.

My 92 year old father was waking up with back pain every day so we decided to purchase a Sleep Number TZP5 bed for him. One of the main reasons we purchased this bed was because #1, the Sleep Number name and options for setting the bed to your desired firmness and #2, if he wasn't happy with it we could return it. Little did I know that after two weeks of trying firmness options and not sleeping well and after over a $2,100 investment I would be out $538 in return fees.

Everything was perfect. They did a great job. Fast, friendly and efficient. They explained how to use the remote and the app on our phones and made sure I understood everything before they left. Bed is absolutely amazing! Best sleep we’ve ever had! Even our dogs spend more time in bed!!!

Everyone I dealt with, from the sales people at the Sleep Number Store in Arundel Mills Mall to the two gentlemen who delivered my new bed, were professional, efficient, and pleasant. My bed was delivered on the scheduled day, even earlier than the originally predicted time window. The delivery personnel called as soon as they knew when they could arrive, making sure that the early delivery was acceptable to me. They arrived at the time they indicated and had my bed unpacked and installed quickly. They then connected the system to my WiFi network and demonstrated the basic operation of the remote, and removed all of the packing materials. Would that all of my commercial dealings went so smoothly!

I didn't get any sleep. I kept tossing and turning all night. My husband was the same. I was so excited for this bed and I was severely disappointed the first night. I am glad I didn't get rid of my old mattress because I'm thinking about returning the Sleep Number bed.

Order was fun easy and painless. Sales person was up front and honest. Testing out new beds was fun and realizing was easy to find the right bed. Price seemed fair. Bedding was quality. Perfect color options. Lots of choices.

The team called and let me know they were in town and let me know they may be done with others early but they would call and let me know before heading to my house. They did call me. They were courteous and professional. They had the bed set up in no time and went over all the details. Great job.

Waiting on delivery. There was a mix up in the order. Very helpful in the mix up. Given the fact that since the hurricane, everything is very mixed up here. The company has been very helpful in getting this issue resolved.

We have had a sleep number bed for 20 years plus. We upgraded to SleepIQ with king flexfit 2 bases. It’s the best bedding investment we have ever made. Our original Sleep number will be moved to another bedroom and continue to serve. This SleepIQ is unbelievable. It’s one of those things you have to see to believe. It’s today’s technology built into your bed. I know you are going to say that’s a lot of money but you buy a great bed one time and you have it for years to come. The buying experience from store to delivery was professional and outstanding. You will not regret making this investment for your quality of sleep for yourself. Sleep Number is the best for individual sleep comfort “hands down”.

If I could rate them a zero I would. This bed is a glorified air mattress, you pay thousands of dollars to sleep on a bed that they literally come out and blow up in front of you, then put a memory foam mattress topper on. Then if you try to return it, they tell you they can't take the return for 30 days, so they want you to keep the crappy mattress for 30 days prior to return. And to add insult to injury, they charge you $200 to return a BLOW UP MATTRESS!! Their defense is "It is in the return policy" but when I offered to deflate the air mattress myself and drive it to a store to return it, they said they have to be picked up by a sleep mattress delivery person. Why on earth do you need to have a person come out with a truck to pick up a "mattress" that you can deflate and fit in a box?

We’ve had Sleep Number beds for 20 years. We decided it was time to upgrade and we put our other Sleep Number in our guest room and our guests get to enjoy it. Our new Sleep Number is an iSeries. We got the FlexFit, so it raises and lowers the head, and it has the built-in warming for the feet. It also has the SleepIQ, and we check it out every morning.

We ordered our bed and it came on the date and time provided. Everyone we dealt with was very professional and no pressure. I recently had brain surgery and was having to sleep in a recliner. Last night was our first night and I slept better than before with the head of the bed inclined.

We've had a Sleep Number bed since 1995 and it was about time to upgrade to the new features. Our most recent purchase was a p5 with the FlexFit 1 for which we had to get two new sets of sheets since we can't use the regular sheet as the bed gets its head to go up. We had a good time with the reps at Sleep Number and we had to experience the new bed there. These people also worked out a very good finance plan for me - it's 24 months no interest. Thereafter, the delivery went perfectly. Their team disassembled the old bed and installed our new one. They were excellent and very friendly. Now, with our new Sleep Number, it's just like the ad - the wife likes to snore, and I push her head up. Our bed is super.

Our purchasing experience was excellent. The salesperson, Kat, was very pleasant and knowledgeable. She explained everything about the bed and gave us a history of the company too. The delivery was made on time and in a professional manner. The bed was set up and explained to us. The delivery men were polite and professional and explained the use of the remote. Our first night in our new bed was awesome. We both slept better than we had in years. Additional bonus, our cat likes the bed too!

We’ve had a Sleep Number bed for 14 years and we didn’t feel like the bed was performing the way it had in the past. Plus, I had some back pain, and when we went into the store to look at the new 360, my wife and I liked the ability to raise the back and the feet. It seemed to relieve the pressure on my back. The interaction with the sales rep was excellent and when we had it delivered, the technicians were very polite, knowledgeable and efficient in putting the bed together.

I’ve had a Sleep Number for 13 years and it’s the best bed I’ve ever owned. I went to the Easton store to purchase another bed about 2 months ago and ordered everything...I mean everything! My girlfriend and I were looking forward to getting this bed after 8 weeks of waiting for the furniture to be made. The delivery people show up and while unboxing the fabric headboard they cut the fabric headboard! Tell me it was already damaged even though I saw them damage it. They still wanted to set up the bed...unbelievable. So now after taking off for a botched delivery I have another 6 weeks to wait and another day off from work to see If Sleep Number will send professionals. I’ve spent way too much money for this type of service!

I had a Sleep Number before and it was very, very comfortable. I purchased another and the sales rep was very helpful and friendly. He helped me to pick out the best bed for me and what would suit my price. He went over and beyond. Then, we scheduled the delivery. The guys who came were wonderful. They were really friendly, kind, polite, and very neat. While they were getting their stuff together, I unpacked the box for them to help them go a little faster. They had the bed up in no time and showed me how to do everything. I also had the old mattress in the garage ready for them to take out. So, they were done in no time.

Our kids needed a new bed so we decided to get a twin size Sleep Number basic bed for them. The sales reps were very professional and they seemed to know what they were talking about. We had it delivered and it was good. They took out the old mattress, set up the bed and then showed us how to get it connected with the app. I wouldn’t hesitate to tell my friends to get Sleep Number.

Very nice, customer service great. Unable to purchase our 3rd mattress due to the prices! Our pillows are wonderful, in the past and we are look forward to getting our new pillows! Thank you to the staff for your help!

I bought a Sleep Number 20 years ago, and we just wore that one out. So we went and got a new one. There was no pressure during the sales. A real nice gal answered all our questions and made it very, very simple. It was a good experience all the way around. We did home delivery and they set it up. They only screwed up a little bit because the remote that they were supposed to have shipped to me ahead of time hadn't arrived. That was their shipping department's fault. Consequently, my wife had to drive over and came to get a loaner from them, and their installers had to wait until she got back with it to finish the job. So it had cost Sleep Number extra for their guys.

My husband and I tried out Sleep Number one day and we've had one ever since. Our first Sleep Number was 16 years old and I decided it wasn't comfortable anymore. So, I got a new one. The sales lady was very nice and informative. Then, when they brought out the mattress, the men that put it up and set the settings were very, very nice. Especially the guy that did the settings, he knew about everything.

We have been shopping for a new bed. My husband and I kept colliding in our old one and even though it was a very comfortable bed when we were both in it it was hard on my back. Our first experience in the Sleep Number store was very welcoming and the employees were friendly and caring. They spent quality time explaining the Sleep Number bed frames and mattresses. We were able to find what worked best for us. We had a good experience when they delivered the bed and just as impressed with the delivery crew as the store itself. I feel we made the right choice with Sleep Number.

Horrible customer service experience from the time I decided I was going to return the bed. Would not recommend based on the return policy alone. I could understand a $100 restocking fee. It’s the $200 for installation and $200 for removal that really frustrates me.