Sleep Number Reviews

We purchased our bed 2 years ago and they still offer wonderful assistance to us. I was able to get the exact style and color of the first pair of sheets we ordered with our original purchase. They helped us pick out new bedding and we are very happy. Additionally, they assisted us with understanding any discounts that may be available to us. Our customer service representative ensured that we were happy with our decision and sent us an email with all of our order information.

I purchased a Queen - C4 mattress from Sleep Number and had an excellent home delivery experience especially when I found out how heavy the bed is. Now that I have it, I keep falling asleep on it and I don't wake up aching or hurting. I've recommended Sleep Number to friends.

We are excited for the new bed. We have a Sleep Number bed from 2006. Trying out the new beds we were so excited on how our backs felt. Can’t wait to get it here and wake up feeling great. The young man Dalton was too helpful and didn’t pressure us in anyway. Will recommend the Springfield MO store.

A good experience overall. The service tech did a good job of showing how the bed worked and was professional in all he did. We have only slept on the bed twice so as far as any conclusion on if we like it or not we will have to wait and give it more time.

Helpful & friendly staff! We are loving our bed! We have had the best sleep in years. My husband has a bad back and this bed is a dream come true for us. We both feel at least 10 years younger with more energy!

I am highly disappointed that a price discount is not available when paid for in full. Instead the product has an additional mark-up in it in order to cover the 0% financing for two years. That markup should be discounted to cash paying customers.

The representative we spoke to was experienced and very helpful and informative. He guided us to the product that was best suited to our needs. We look forward to receiving our product to continue our comfortable, and restful, good night's sleep!

My bed stopped moving up and down/problem solved. Ordered part for less than $15.00. The technicians were very kind and thorough and helpful. When I was told I needed to order a part I asked if there was anything else we could try and they were very kind and helpful allowing me to try something else.

I was so incredibly pleased. I bought my Sleep Number bed 15 years ago and the young lady was able to look me up and order the correct replacement mattress. I was really impressed. She was knowledgeable and had plenty of patience with me. Good job!

I have back issues. I purchased a king-size split bed from Sleep Number and working with their rep was a fine experience. Thus, far the quality of the bed has been fine.

I had their bed that they say is the last bed you will ever purchase, for less than a year and one of the air chambers leaks. Even though they claim you have a 25-year warranty (for the record the replacement chamber was covered under the warranty at no charge) labor is NOT covered. Therefore, if anything go wrong with bed and it is “internal” labor is not covered. Are you kidding me; according to their salespeople, this is the most advanced and durable bed ever made. No need to flip a mattress ever again. No need to buy a new best for the next 25 years. Lies, when something happens you need to pay $199.00 extra. Of course, like the bait and switch company, they seem to be, keep complaining and they will reduces the cost. After three chat sessions and a call to customer service, I had to pay $53.00. Great Bed but beware of the company!!!!

The guys did a great job. They carried the old mattress to stairs for us. We appreciate that. I was well pleased how they conduct their self. They were very nice and help get the bed set up. In which I thank them.

We had a Sleep Number product and we loved it. It was almost 30 years old. We were just upgrading. The foam is breaking down, and we had a pillow top first, and the pillow top broke down. This time, we purchased a Sleep Number bed, pillows and bedding. The Sleep Number reps were great. We’ve had really good rapport with them. We scheduled for a home delivery. The delivery team was awesome. They were very knowledgeable, quick and accommodating.

Yesterday, the 2 delivery technicians were most courteous, very helpful, and extremely efficient. They had notified us throughout the day regarding the schedule. They were so patient with us as we had not previously established our online profiles. Good job! Will recommend Sleep Number.

When my old bed wore out, I bought a Sleep Number. It's working perfectly and it is by far the best. I love my Sleep Number. My favorite feature is the tilt-head so that I can watch TV. And when I called to get new pillows, the interaction with the rep was excellent. The delivery was on time and excellent as well.

My complaint is about Sleep Number Beds and Deceptive Sales tactics. You go into the store where they are so nice and helpful you try all the beds and get to the cash register where they get other employees to distract you while signing. They get you to initial the area that says the base is non-returnable, by saying and circling at the same time that you have a 30 day trial and saying a date so that date is in your head and it's the wrong date so you are late calling to Simply return it. Yes I am a idiot for not reading it but there should be a law against being deceptive. They kept telling me to call. To Simply return it on the 19th saying, "You get 10 days extra cause the time starts when you receive the bed." But that is not true. I bought the bed on the 9th of March. On the 5th of April I called to have the bed returned, and was then informed I just barely made the return date, and on the 3rd page 4th paragraph where it says the base is non- returnable.

Unless you currently sleep on the floor, this bed will not be an upgrade. Was in a rush when purchasing and was told several times the bed could be returned. Paid over $11K. Come to find out, only the mattress can be returned. Wrong bed initially delivered, which was like a brick. Foot warmer was missing and took two weeks correct mattress. I got the top of the line mattress they carry and might as well purchased an air mattress, which is the equivalent of a Sleep Number mattress. My wife and I couldn't have been happier when they picked the bed up, except we were told they wouldn't move the old mattress back in place. Terrible company & horrible customer service. You would think paying $4K for the base and $7K for the mattress, they would do whatever necessary to make the customer happy- COMPLETELY NOT THE CASE!

The Delivery team called to ask if they could arrive a bit early! When they arrived they presented themselves professionally, polite, well groomed, uniformed with identifying logos. They spoke well, respectful and appreciative at all times. They were organized and knowledgeable and worked quickly and efficiently. They were thorough in every aspect. Thorough explanations and demonstrations given checking for understanding. They picked up any leftover debris of wrappers etc. and were done and gone in a flash. Obviously well trained. Sleep Number was well represented!

I owned a very nice sleep number already that had no bells or whistles. We saw the 360 on sale for a short time and went to see what was so special about this one. This is one great sleeping bed that does everything and more. The first night I noticed after setting my sleep number that my sleep was one of the best I have had. I fell asleep on my back and woke up in the same position feeling great with no back pain. Thank you Sleep Number.

I got tired of buying beds and wearing them out out so I thought of buying Sleep Number. They were very nice in the store and had very nice delivery. My wife was home when they came in and I adjusted the bed when I got home. I got a king size bed foam with everything on it 10 years ago and last year, I got an extra long single air bed. So far, I like the older style better because it's soft, and it will get hard but then I still got that little softness. I just unzip it and remove the foam around it. For the newer one, I put a two-inch foam on top of it. The only problem I've had was when I blew out six of the controllers for one of the beds three times. I got a surge of power from lightning and everything went nuts. It fried the circuit board. The control is underneath it and I gotta buy the whole control 'cause they won't sell the circuit board. It's $300 each for the motor. But I finally put a circuit breaker in the house.

Sleep Number 360 smart bed. Our experience at Sleep Number was very positive with decision on our purchase. Salesperson Joyce ** was very knowledgeable professional and made this investment easier. She explained each bed mattress base and we demonstrated the degree that was best for us. Thanks Joyce. You can be proud have her in your company as an employee. I recommend her to anyone.

We had a wonderful experience. They were extremely knowledgeable and friendly. They were great to us and our children. They let our Kids "test out" the beds and treated them just as well as they did us. It was a great experience!

We came to the Sleep Number store to make a final decision. We wanted a Sleep Number bed because we already had one and wanted one with greater flexibility. Tom showed us our alternatives and answered our questions while we tried out the various mattresses. The selection gave us a wide latitude for a decision. We are very happy with our choices and look forward to the installation in a week.

Very satisfied with everyone. The salesman was very helpful very knowledgeable. The men that delivered the bed was very helpful and very polite. I would definitely recommend a Sleep Number bed to a friend and already have. I've had the best sleep I've had in a long time.. waking up with no pain.

This one of the best mattress for people who suffer with back pain. The bed is very comfortable easy to adjust and also have a high tech box that regulates your sleep while in bed. I will recommend this bed to anyone who wants a better quality of sleep.

Delivery of our bed was great. Salespeople were very knowledgeable and nice. Everything worked out great and now we have our new bed and we love it. This is after the first night sleep. Pray that it will last us a long time and help us with our back pain. Pain I’ve had for 45 years. My husband has had pain for 4 years and it’s pretty severe, and his first night in the bed was the first time he didn’t get up during the night in pain.

Excellent service in the store and with the delivery. Options were explained well and we were given opportunities to try out different beds and pillows. Delivery guys were very polite and considerate. (They were even ok with our two noisy dogs.) They explained the setup and made sure we understood how to use the functions with our phone.

We our lost our remote for a Sleep Number bed and were told they won't sell us a new remote; we need to purchase the entire pump unit with a new remote for over $400. That is really a poor design (or policy?) and will never purchase another Sleep Number product!

We have been customers for 15 years. We really love our bed. Time for a new one, hope we will enjoy just as much! We have recommended the Sleep Number bed to 5 friends & family. They also brought these beds!

Our experience with Sleep Number has been great. From the Salesman to the Delivery Team! Everything was explained fully and all questions were answered. The Delivery Team installed quickly and remain as long as it took to explain the bed's operations and devices. We appreciated their time.

The personnel who delivered and set up our bed were not only very professional but also very patient and attentive to our needs as they explained the bed setup and operation of the unit and the servicing remote control. Nothing was left behind except for the product they delivered. Bill

Best company out there from top to bottom. The salespeople were very helpful and knowledgeable. The store displays with set up and easy to navigate through even without help. Extremely nice selection of beds, sheets, pillows and accessories. The delivery men Showed up on time. They were dressed and acted like true professionals. I would not hesitate to do more business with the Sleep Number company.

Split king iLE 360 SMART BED. We have been talking about a new bed that would meet our needs for the next 10 years or more. Mainly a bed that would flex and contour to our necessary whims. To be able to tilt the head of the bed up to watch tv or to help reduce the chance of acid reflux. To be able to flex the lower foot end of the bed to give support to our legs. Looking forward to better nights of sleep.

Went into store to pick up some new bedding for our new bed. The manager Denise was more than awesome. She explained every type of bedding and its key features to help us make a good decision. I also love the huge selection of bedding products and their technologies.

We’ve had Sleep Number for about 12 years. We started off with one in our motor home, and then we got one for the house, and then we upgraded it. The bed arrived on time, and the guys came out and took care of it. They were very professional and very good. We have the California King, and from sitting on the edge of it, the mattress kind of separated. We didn’t realize that we were supposed to pump it up. We called it in and they got somebody that came out to look at it, and ordered us a new foam thing that goes around on the side. So we’re getting that replaced. We have recommended the Sleep Number to others. With the original mattress that we had, I would wake up almost every morning and my back would be killing me. But since we’ve had the Sleep Number bed, I don’t think I’ve ever woken up with a back pain. It’s made a total difference.

Lauren was very informative and pleasant during our recent purchase at Sleep Number. She made the whole experience very enjoyable and easy for us to decide. I would highly recommend her for friends or future purchases. Can’t wait to receive our bed and try it out. Thank you Lauren!

This will be my second Sleep Number bed. The first was purchased online nearly 20 years ago. This time I went to the store for the full experience. My sales person was very professional, friendly and knowledgable. At the end I felt I had a complete understanding of what I wanted to do. Now just waiting for bed delivery.

Our beginning experience was with Sales; we were treated kindly and with respect and questions were answered where we could understand. We were excited about getting a Sleep Number bed as my brother has had his for 20 years and wouldn't have anything else. When the delivery came, we were very impressed with the delivery personnel. They were polite, nice appearance although it was very hot and humid and they went out of their way to see that we were completely satisfied with their delivery and explanation of how the bed worked. I would, and have recommended our purchase of a Sleep Number Bed to our friends!

Great product. My back feels so much better. We love to be able to adjust it to our likeness and comfort. The delivery and assemble set up was easy. Jenny the saleswoman was very knowledgeable and helpful in helping us choose the right mattress. Thank you everyone for your kindness.

I called to inquire about my refund on 5 different occasions and was given different information during each call. Initially mailed 8th, then 15th, then 12th and today again I was told the 8th. Each time I asked for facts instead of speculation based on Company Practice and I was assured the information was accurate. Obviously it was not. During my call earlier this week I spoke to a Supervisor who told me she had pulled specific documents and confirmed the refund was mailed on the 12th which contradicts what I was told today, it was mailed on the 8th. Sleep Number boasts that refunds are gladly given when customers are dissatisfied with their product. That has not been my experience.

Patrick and Zach were very efficient, polite and knowledgeable. From start to finish an we could not have been in better hands. They worked fast removing my old bed and setting up my new bed. I love my new bed!

Just spent my first night with my new c4 mattress and experience has been great, though I didn't have best of experience from one of the customer service agents. Spoke to almost 5 agents for different justified reasons. Rest 4 were great.

Very happy. Now we just have to learn how to use it. We will certainly recommend it to family and friends. The sales team and delivery team knew all about the bed and service. We would like to have them back.

From our in-store experience with Tanya, to the 3 gentlemen who came to install our new bed, I'd rate them/the experience as a TEN, without question. Professional, courteous, friendly and interested in us getting THE best night's sleep possible. There's a whole science behind the Sleep Number Bed and now I see how it all comes together. Would we recommend them to others? YES. Absolutely.

We purchased our bed less than a month ago. First, you have to pay (no option) for them to come and install the bed. Once the bed finally arrived, the bed was installed incorrectly and the base/box spring was broken. The first night sleeping on the bed, there was a horrible creaking sound in my husband's base, and in the middle of the night, it fell off the frame! Their phone customer service is BEYOND useless and had the biggest attitude problems I have ever encountered. I had to go into the store (which they are wonderful) and they placed an order for a replacement base.

While we have always loved our bed that we bought in 2015 we had to have it moved out of our bedroom while tile was put down. We had to pay $250 each time it was moved. While we thought that was excessive it needed to be done. After they put it back together it never aligned up right again. Trips to the stores just gave us rude customer service or they ignored our complaint. Today I did a chat and still did not resolve the issue and they still want to charge me. They did not have chat back when we had our problem and being deaf and not being able to talk on the phone back then was not easy. I am posting this so that if you ever have a problem with your 25 year warranty don't count on it. They still charge you. I will also be putting in a complaint with the BBB.

My Sleep Number Bed is wonderful. Better than I expected. Very satisfied. Great night sleep. Thanks Sleep Number. 100% satisfied customer. Would recommend to anyone with back problems or sleeping problems and my pillows are out of this world. Can't wait to try more things from Sleep Number 282.

You need the ability to separately adjust both the head and feet as zero G is great but your partner may not want to sleep that way. We wish we had bought separate foot adjustment capability. Work the extra money, as it's not that more. I want sleep in zero G but can only do that for a short time before we have to lower the single foot adjustment. Really love the bed's ability to set custom firmness.

We purchased out i8 mattress and FlexFit 2 base about a months ago (July 2019). It was great for the first three weeks until the head adjustment portion of the base malfunctioned and is now stuck completely upright rendering our bed useless! It happened on a Sunday so no customer service, but I was able to use the chat function to get some assistance. It took the person over an hour to tell me that he couldn't help me, and that I had to call the manufacturer. It took FOUR days waiting on hold for 30 mins to an hour each day to get a hold of the manufacturer(Leggett and Platt). I had to call at 6 am (when they open), and wait on hold for 30 mins just to talk to someone.

We had a very informative and attentive experience when searching for a new bed. Sleep Number personnel took the time to be sure we were purchasing the bed we needed within the budget we could afford. There was no pressure to purchase. Scheduling delivery was done in a very reasonable time frame and we were not inundated with tons of paperwork!

We just got our I8 Sleep Number and we love it. We have family and friends who have them and they were right, the bed is absolutely fabulous. I love to raise the head to read and watch tv. It's so comfortable and gives a great night sleep so you feel good the next day.

Great customer service, friendly, understanding. They take the time in getting to know their customers. Awesome place. Highly recommended. Love the bed and pillows. I would recommend anyone to go in and feel the experience me and my husband had with this company great team. The bed we had purchased is so comfortable just like when we visited Sleep Number. We got we they told us we would.

We convinced our other family members to buy Sleep Number. With our family total, it's our sixth bed. And we decided to buy the new bed because ours was 10 years old. We wanted the new technology that moved. And we’re older now. We just wanted the functionality there, so, we just decided to upgrade. And we were also able to get zero percent.

We purchased the bed and then had to wait over a month for a Saturday delivery. The bed was delivered two hours after the last delivery window time. The two technicians that showed up basically didn’t know where they were. The headboard brackets were never attached to the bed. Call the 800 Number and was instructed on how to do that myself. We will have to take the bed apart just to add the brackets since the bed. It’s obvious it was not because we’re not late. I have called and chatted I requested a technician come back out since this is happening with the three days and I basically told here is your troubleshooting tips. I will never recommend this product anyone. The customer service reps are just reading script and if you’re lucky you may find someone willing to help you. Other than that they deliver the bed you’re stuck with it.

So I bought my i8 in 2014. Getting into bed at 10:00 one night 2019 and my wife went to adjust her setting. Seldom touches her side. The unit stopped working. Support is closed, but online chat is open. 1.5 hours later - need to buy a new pump and takes 5 to 7 days. They were helpful, but no parts in stock to the next day makes no sense. So keep in mind they are there to help, but the pump is not covered and is 75.00 and takes a week with no mattress. Do you want to invest in technology and have no bed?

Fabulous bed and great service. Would absolutely buy it again. Love the head and foot raising and lowering option. The under Bed lighting is a great idea. The controls On your phone is even easy for people who are technology challenged.

Joanie was professional, knowledgeable, humorous, and friendly all during her troubleshooting. My wife and I had her on the speakerphone and were very impressed with your employee! She is a valuable resource for your company. Mike and Carol

Catherine, my wife, and I were in all aspects of our visit impressed. We are educated and discerning shoppers and know what good salesmanship and presentation are all about. And we actually will visit after we get the bed to let Charles ** know how we are doing. With real gratitude for such service and product presentation.

Very happy with the service with Bob the Greeter and Anthony (Tony) our sales person. This is my second Sleep Number bed! Thanks! I’m so happy with my current Sleep Number bed We wanted another one. This time we got a king size.

We were greeted with a friendly hello and a smile. Loved the vibe. Karen was awesome. I have been telling my friends. Can't wait to get my first night sleep in my bed and she explained how I can link my Fitbit to it, amazing.

I love shopping at the Lubbock Sleep Number store. The manager, Jodee, and her staff are always welcoming and even remember my name! The merchandise is top quality and I recommend the beds and bedding to everyone. This is the way a business should be run. My needs are always met and my expectations are exceeded!

I recently visited the Sleep Number store in Madison, Alabama. My family and I were warmly greeted by store associate Arielle. Arielle answered every question I had without deflection and with genuine honesty. I was 100% confident I had made the right decision to visit Sleep Number by the time I left. Friendly, down to earth staff made this experience so much more stress free than I had imagined it being.

The staff (one sales person handling the store) answered all our questions, showed us all the bells and whistles of the bed and allowed us to "test drive" a bed for quite a few minutes. As previous Sleep Number bed owners we were given the information on all the changes to the product and what to expect the discounts would be when ordering. And delivery: a week at the most!!! Mind blowing.

I've had a Sleep Number for 12 years. Mine was falling apart already and so I decided to upgrade different parts of it. Speaking with their professionals was a good experience. They couldn't do anything at the store level for me though so I did everything on the telephone to get the parts and pieces I needed. The delivery experience I had was good as well and the products I got from Sleep Number were of excellent quality. I've referred several people to them already.

Our P6 Sleep Number bed was purchased in May of 2015. On Sunday, 8/11/2019 my side of the bed lost all air. When I tried to inflate the bed the pump just made a clicking sound. The pump had stopped working. We were unable to call customer service that day as they are only open Monday through Friday. At 8:00AM Monday I called customer service only to get the recording that they were closed and would be open at 8:00AM, which it was! I continued to call numerous times until finally after 9:00AM a service rep. answered. This first service rep. had an attitude and was not helpful. The second service rep. who seemed much more knowledgeable ordered a new, pro-rated pump. She said it would be shipped via UPS Next Day Air and that we would have it Tuesday. She said to check my email where I could track the shipment.

P6 360 smart bed. Very soft. Inch bigger than one we had. This is the second bed for us. Haven't got our New one yet can't what. Last one we had for ten years. Really enjoyed it. Has the up and down and New one will also.

We got some Sleep Numbers for the beds at my work, and I liked them. We needed a new bed and I already tried it before I bought it. The sales reps were very professional and they were very charming, nice and knowledgeable. They were what they supposed to be. I got the mattress and it was shipped to my house, so it was good. I’ve had it for six months and the quality is fine.

Sleep Number makes good beds and they work. I purchased another bed from them recently and their reps were great. I walked in and their rep said "Hi" and told me his name and Sleep Number. Since I had one, I said "“Hi, I’m Diane and my Sleep Number is 35.” The whole place just cracked up ‘cause there were new people coming in wanting a Sleep Number. That time, I was interested in one of their older models. When I told them that they were more than happy to help me go back through and find the one I wanted. The delivery experience was great too. I came home one day and everything was on the front porch. Their team got here a lot sooner than they said they would. I recommended Sleep Number to a friend and they bought one as well.

Great bed, had a problem with height being paralyzed and short as I am. It isn't easy to get a bed I can sleep on anymore. Staff has been good trying to assist to get one that works. After trading find out never should had somehow I need to get back to my i8. Set your sleep habits and Enjoy! God Bless.

Delivery and setup. Absolutely the most refreshing experience we have ever had. The team was professional, courteous and quick to answer questions. Very thorough with setup instructions and how to use the remote as well as the iPhone app. The installation was very quick.

Very good quality and customer service. Much better than my previous standard mattresses. Was treated professionally in store. They were really helpful in helping me pick out our mattress. The delivery team arrived on time and was very helpful setting up mattress and explaining the features on the app and remote.

I had a Sleep Number 15 years ago and I really liked it. Since it was about time for another one, I purchased and had a great experience with their rep. I liked her knowledge and found that she was a very nice person. I purchased a full mattress from them and their delivery guys piled in and got it all set up. Thus far, I like that it is adjustable. Some days I don't feel like I want a firmer mattress or a softer mattress. I can adjust my Sleep Number the way I want it. It lets my whole body soothe out and relax. If anyone is interested in a Sleep Number, they should give a trial because we've been very happy with them.

Our rep was great, very knowledgeable and helpful, and didn't make us feel rushed. The Sleep Number Store we visited was clean and welcoming and in a very convenient area. So excited to get this, can't wait to receive our bed!

We wanted to have less pain when we got up in the morning after sleeping and we bought a King from Sleep Number. The interaction with the sales rep was excellent and he was very good. He answered questions and reached out to us after to see how things were going. He was very approachable. The delivery team set up my iPhone so that the app was there. I can tell how I sleep each night and my husband sleeps. We’ve had the product for less than six months and we wake up, pain-free, which at our age is a good thing. The quality is excellent too. We have recommended it to others and one of our friends purchased a Sleep Number bed. We’re very satisfied and we just wish we've done it sooner.

James was very knowledgeable of everything thing I wanted or asked about! My experience at Sleep Number was much better than other stores I had visited. He showed me how the bed could make my nights more enjoyable and restful by demonstrating the bed with me on it. I was also impressed by the way that your Sleep Number bed can be controlled by my iPhone.

Salesman was very competent, well dressed and personable. It was a great experience even though we haven’t decided which bed we might want. Showroom was clean and well organized. Location was easy to find.

The two young men were courteous and efficient. They knew the product and how it was put together. One of them told us how to work the remote. They took all wrappings and the old mattresses away. We would recommend them to anyone else.

We purchased a Sleep Number because of the fact that my husband was whining and complaining every day when he woke up. We got the iLE mattress. We also got beddings, pillows, blankets, etc. The reps are absolutely wonderful. Everybody from the different individuals in the stores as well as the delivery individuals we’ve dealt with was very professional and nice. We sleep a lot better with Sleep Number. I love it. It’s the best we’ve ever slept on in 22 years of marriage. From start to finish, our experience with Sleep Number has been the most rewarding and beneficial experience ever. We’ve already had two other people that have purchased the bed because of what we’ve said about ours.

I’ve had a Sleep Number since 2011 and I wanted to upgrade. The interaction with the sales rep was great. They did a great job, and their professionalism and courteousness were awesome. I bought a regular flat bed and I like that I can adjust it. I feel more comfortable. It has made it much simpler getting in and out of bed since I had my surgery. So, that was a win.

My salesmen Ken was super helpful. He took his time explaining that difference between each mattress and the value of each bed. He showed both my mother and I how to find our comfort zones on the beds and gave us recommendations on how address those different pain points. He was very helpful with check out process.

Our latest Sleep Number purchase is our 4th Sleep Number and we bought our first Sleep Number in 2011. I heard a neighbor talk about it. I was having back issues, and it’s helped solve all those. The reason we purchased the other ones is we had another home and the bed there was like a rock and it was killing me. Then when our 2 sons were getting older and their mattresses finally got old, we decided to get a Sleep Number too. That way, they can adjust it. What I like the most is that some people like hard beds, some people like soft beds. And that way, you can have either.

Absolutely the rudest agents. Avoid having to call them at all cost. I was buying a new bed and before its delivery was scheduled I was able to add the new flex fit frame. They were charging me 2 ea $199.00 delivery feed because items weren’t ordered at the same time. The 2 pieces were being delivered the same day to the same address. To date I have not received the promised refund of the second delivery charge.

Consultant was very friendly, courteous & helpful. She greeted us at the door, helped us find what we were looking for, described all the various possibilities, colors, softness, etc. She helped us with our discounts & we decided to buy two sets instead of one!

Today is my 2nd day and I have a lot to learn about my new bed and overall from the store the sales person his name is John at Ridgedale mall saintlouis park Mn mall and he did very professional job! And the delivery team also did very professional job! Thank you.

I was very pleased with the experience at the Sleep Number store in Delafield. Denise was very knowledgeable and guided us through the process. We are very happy and look forward to our new bed being delivered soon. We plan to recommend Denise and this store to all of our friends.

They were the most knowledgeable and friendly customer service I have ever dealt with. Thank you for hiring the best employees from the store to the phone. The warranties are amazing and add to the value of the products you buy.

Best buying experience ever from the sales people to the delivery people. Everyone was polite respectful and very helpful. They were even helpful with the app and the remote, they showed me how to break down and reassemble the bed if I have to move it and they removed the old box spring and mattress, I and my wife are very happy with our experience and our purchase.

My sleep improvement is substantial with this product and the results are the real value of this product. Please be sure to READ what you SIGN. The companies terms of sale AND warranty can very easily create misunderstandings which is why I was very sure I wanted this bed before buying it. As a product, like most furniture, this product costs far more than its worth. The lions share of its value is in the results, which for me... was priceless.

I have a couple of injuries, so I figured the flexibility of Sleep Number would fit me better because one mattress with one type of firmness wasn’t gonna help. I immediately noticed the differences. Because I can adjust the firmness, my backache went away. And then, my neck injury isn't as bad ‘cause it's not bent as much. The bed raises my body a little bit more, so it's straighter. It's incredible. Everyone was great and super helpful. They gave me the date ‘cause they were so busy, but they gave the option of getting it sooner. It was a really pleasant experience. If someone is in the same situation that I am in where they're not sure of what bed they have to buy to meet their needs, Sleep Number is the right way to go. We recommend it to everybody who can afford it.

My husband and I bought a Sleep Number bed for about $3000. After about 3 years our back started hurting. I noticed the number I set the bed at went down. I called the company and they said that we should periodically check the level because sometimes the bed can lose air. I thought to myself, wow $3000 and sometimes it can lose air? But whatever, I check the air regularly now. However after some time ensuring the air pressure was right, our backs still hurt. We just spent the weekend in a hotel and realized our backs did not hurt. I called again and now we have to spend over $200 to replace parts that have "broken down". Don't buy!!!

I visited your store nearest to me about a few weeks ago and got my questions answered about my bed frame which had bee recently delivered. The salespeople are always willing to help at the Davie store on University.

Our experience at Sleep Number was amazing, staff was calming and very helpful. They gave sooooo much info. Showed us how we were sleeping, where our trouble areas were. Found every savings possible and they were not pushy. It was amazing.

I tried to log into my account and it wasn't found. I have had my bed since 2014. I love it! I reached out via chat and Brenda answered. She was able to find my account and assist me to recreate it and link all of my purchase history to newly created account. She was pleasant to deal with and able to solve my issues. She is a exemplary employee and deserves recognition for the great job she does. Thank you Sleep Number for great products and customer service reps that are thorough and can resolve issues immediately!!

We ordered a new bed from the store and it came out defective and possibly used as it had scratches and grease on the base of the bed. We tried to get another one sent out and they could not give me an answer other than 2 weeks. They were supposed to call me back today and they did not. We do not have a bed to sleep on since they took our old one.

I purchased the mattress on 2016 at Victoria Garden - Rancho Cucamonga store and the sales person ASK me the purchase the additional protection plan for $239 that inclusive all parts and labors in case anything wrong and they also throw in a bed pad free. When I call for service support yesterday because the mattress surface was not even anymore, the edge was always lower than the center of mattress and it cause my lower back hurt in the morning, the rep says the protection plan I purchased is not cover the problem I have and I need to pay $199 over the phone just for them to come out to check on it, but NOT repair. WHAT?? This is totally unacceptable and dishonest for such name brand store "Sleep Number." I spent thousands of dollars on the mattress that I can't sleep on it now...

We purchased this adjustable base to go with our existing Flex Fit Cal King. This base completely changed our how mattress feels. First night we both woke up with neck and shoulder pain. MY FAULT FOR NOT CHECKING, BUT WHO WOULD THINK 3800 LATER AND YOU CANNOT RETURN!!?? Sleep Number takes NO returns. Only on the mattress for the first 100 nights!! My hubby now sleeps in guest room and we have to pay for this base. We will never buy Sleep Number again.

We bought two sets of sheets with our Flex Top California King Sleep Number bed. The fitted sheet on the first set wore through. They were more expensive, but thinner than the 2nd set we had. We used the 2nd set for about 2 months and the sheets ripped straight across at the split top seam. I did not call right away, but when I called customer service, I was told we are 3 months out of the warranty period and there is nothing they can do. I offered to send them the sheet showing it is hardly worn, but once again was told there is nothing they could do. I also asked if they sold fitted sheets separately, but they don't. For the price of Sleep Number sheets, I would expect higher quality than others.

Treated well, spent as much time as we needed. Interrupted by several other consumers but felt as though we were the only ones in the store. Nice and thoughtful, spent time with my mother, who is 80 and buying the bed.

I've had Sleep Number products for 20 years. I've purchased three mattresses and some bedding. Their salespeople and delivery people were really good. The products have been good too. But I had one issue where I had a mattress that slipped when you sat down on it and I never got that cleared up. Despite that, I bought a new bed from Sleep Number because I couldn't stand not to be using one. I was told when I bought the new bed that they should've taken care of that, but I am aware now that that can be done. I just have to talk to the right person.

Dave is a professional salesperson who is caring and kind. He truly represents Sleep Number and was very instrumental in our decision to purchase this product. He is very patient and well versed in this product. We tried every bed and were there for quite a while. Dave encouraged that until we felt comfortable.

The rep was very helpful. He called me a couple of times to check and see how everything was going and said to let him know if I have any other questions for him. Also, I like that there's a service in the store that shows you exactly where your pressure points are so you can see the result. However, I didn't wanna spend so I bought the C2 which was the cheapest one. I scheduled a home delivery and that went well. I love the quality of the Sleep Number. However, every night when I get in bed, I have to readjust the settings to my number and turn it back to what I want. I'd recommended Sleep Number to others. If I hear somebody who wants to purchase a new mattress, I'd tell them to go straight to the store, give Sleep Number a try, and see how they like it.

Sleep Number C2 360 Queen Bed. Quinn ** was our sales associate. She was wonderful in terms of being helpful and follow up. She kept in touch about the delivery date and called us the day after delivery to make sure everything was okay. The two delivery guys were outstanding. They should train all your delivery staff.

This may be great if you get one that works. I did not and the runaround from this company is crazy. I have only had a few decent nights sleep in the first 40 days I have this bed. Their support is useless with the suggestion to be to unplug the bed and and give it seven days. There is the problem. It will only work for 2 days so can't even get to the seven days. I have moved up multiple ladders of support with no help from any of them. Getting a Sleep Number has been one of the worst product decisions I have ever made.

I always wanted a Sleep Number but I didn't wanna pay that much money for it. I talked my friend into buying one 30 years ago, and she loved it. It took me 30 years to get one but I’m happy with the bed. I had a problem at the store, though. I went for the p5 and the sales rep gave me a price then rang it all up. I knew it was on sale the following week so I said I would come back. He told me he would be there on Wednesday so I said I would come back then. I went there and left the papers in the car, which was okay since the rep had given me the customer quote, so he knew exactly what I wanted. He told me not to get the papers and then added a couple of hundred dollars to the price. I said that it was the wrong price and that I have it in the car, but then he said it was the right price. So I said goodbye and left.

We had a problem with our sheets from Sleep Number. They were a little over a year old and developed a big tear in them. They found our account and with no questions agreed to send us a replacement set at no charge. They were helpful and professional. We could not have been treated better.

We had a good experience with the delivery and setup. Jonathan and Vaughn the setup guys were very courteous, helpful and very knowledgeable. They demonstrated all the different features to us and gave us any and all information that we were concerned about and reassured us that if we had any problems in the future that we could contact the office and that someone would get back with us.

They were helpful with ours decisions, and let us try out all the beds, and talk about each one, which one does what, so you can be comfortable with what you pick, and if you forget they're there to help you, Just a phone call away.

From the sale to delivery, the experience has been fantastic. Thank you to everyone involved and for better sleep. The crew that came over was pleasant and respectful and the sales associate at the store was a pleasure to work with. I will do business with you all again.

We are previous Sleep Number owners we have purchased 2 in the last 20+ yrs. We knew we wanted to purchase another but had no idea of the options and technology. Our experience in the store was very relaxed with Tim, we got to the show room probably 30 to 40 minutes before closing on Sunday afternoon and Tim never appeared to be in a hurry to leave. He took time to show us several beds and all the options there was to go with the beds. Pleasant experience for my wife and I.

We've been always impressed with Sleep Number's quality to the point that when the old one was finally starting to wear out, we bought another Sleep Number. Our interactions with their reps have always been excellent. They're knowledgeable and friendly and they seem like they really care. We mainly purchased mattresses, but we also purchased mattress covers, sheets, and pillowcases. We had the mattresses delivered and the delivery team was very professional and good. They covered their feet so they didn't leave tracks. They also did a nice job of putting everything in place and setting everything up.

I bought an i8 bed a week ago and the sales woman implied during the sale that we would probably get the bed in a week but after the purchase we found out that it would take 3 weeks. The sales people need to be upfront on delivery times before someone purchases their product. I hope the bed is worth the wait.

I had a Sleep Number that I purchased some years ago, and I purchased another one to upgrade. I had a good experience dealing with the sales rep, who was very courteous and professional. The delivery went well too. My husband loves the bed. However, I like the old one better. That one was pillow top whereas this is just flat. It’s like laying on a board almost with cushion. It’s not fluffy enough. I need that wrapped around my body feel, like a bed of cotton. I'm reverting back to my old bed. Also, I thought this new one adjusts to your body all night long. The only time I feel it adjusting to my position is when I first get in the bed, but after that I don’t feel it anymore. Still, I like all the gadgets and how the bed tells me how I slept the night before.

New app just not convenient to use. Bed goes offline and intermittently does not record data. Would rather have the old app back. The only adjustment on this bed is the dip, or hole in the middle (head to foot).

My husband had an old Sleep Number bed and I liked the fact that I could pick it up so I could sleep up. We've owned the new bed for a couple of months and the sales representative who helped us purchase it was excellent. She was good at explaining the different thicknesses and the properties of the bed where you didn't need a backboard when you picked the bed up. Other companies had beds that also went up, but this was self so you don't need a backboard. There's also the fact that my husband and I sleep differently. His is firmer than mine, and I have my own button that I can play with. We also got a liner that protects the bed, and then we purchased two sets of sheets.

Location of the store was SO convenient. We were at the Easton location. The facility was spotlessly clean and we were greeted with enthusiasm. Salesman was patient and thorough with his explanations of "so many things to learn"! I realized early on that this purchase was so much more than that! It was a life-changing experience and decision. I have no doubt we will experience a new lifestyle consisting of great, consistent sleep!

Sleep Number beds are the best! Customer service and support are exceptional. Friendly staff and very friendly service. Very knowledgeable in their product and we are extremely satisfied with the bed. I referred sleep number to many family and friends. They love their sleep number beds as well.

We've had a Sleep Number for over 10 years. We loved the first bed from them but it was getting old and my husband wanted to try a regular type of mattress again. We did that for a couple of years but decided that we liked the Sleep Number better because of our back problems. With Sleep Number, we could have whatever firmness that we liked. We got their mattress and base.

The rest is priceless, I recommend it, is worth the investment. From the day I visited the store to delivery of the product they treated me like a queen???? I don’t know ????‍♀️ I wait too much to buy.

Both employees were very professional, patient, kind, helpful, on time an thorough and were on time. They explained the brochure, as reference and what numbers to call for help. They set up the bed with ease and took all the plastic wrap with them to empty.

After multiple visits to Mattress/Bedding stores, we decided to give Sleep Number a try. Absolutely could not be happier, that my wife and I, made that decision! The bedding, and staff, were amazing! If the same continues, we have found a home for our mattress and bedding needs! Ron

Employees who delivered the bed were kind, thorough, efficient, and on time. Also the delivery men for my sons bed on July 2nd to Bellingham as well, was a score of 10 for both men as I was there when they delivered and set up bed.

I’m done with regular & memory foam mattresses! After sleeping one night on my new Sleep Number bed, I didn’t have any back, shoulder, and hip pain. I shouldn’t have waited 2 years to get one. I love my new bed!!!

You go in with the best intentions to buying a comfortable bed system. You’re buying a bed which means base and mattress together with the promise of 90 days trial. So after the delivery you’re so excited to sleep in your new bed you paid over $7,000 and then you’re laying in the bed and start adjusting the bed and hear the base making a lot of noise you never heard inside their store with ambient noise, salesman talking, and other customers in the store.

I had a Sleep Number before for many years and I was downsizing so I decided to make the purchase. The second time I bought a Sleep Number, I got a mattress and frame. The rep was very patient. He explained things and helped me work things through to make a decision. Plus, the delivery was fine and really fast. The bed is extremely comfortable and I’m very pleased with it.

I've had several Select Comfort/Number beds for the past 20+ years. I just replaced a Cal King to a Queen and purchase the P5. It's taken a couple week to get used to the softness of the Memory Foam but have been sleeping quite well not. However, I am experiencing severe MOLD smell. My bedding and nightgown are reeking of MOLD. I am going to contact the Select Comfort as I've only had the bed for less than 30 days! NOT HAPPY! Don't buy if you have a choice. I have now seen several videos of mold growing in the beds. Really bad!

Your employee Scott was very knowledgeable and helpful. I came in just wanting a new comforter, but he also helped me pick out a new pillow as well. He knew his products and I never felt pressured to purchase, but left with what I needed. I will be back to buy a bed from him.

Split king I 10 360 smart bed. Love my Sleep Number bed. It's amazing, this is my second one, now I have one in my guest room. The salesperson Lathan ** was very helpful, he demonstrated the beds that I was interested in. The delivery was great, Marc did an amazing and was very knowledgeable and polite.

The FlexFit connection has been very "glitchy" from the start. Sometimes it works, sometimes it just sort of goes off into it's own little version of reality and does whatever it wants. I Stopped by to speak to the Salesperson at the store where I bought the bed. He was very a very smug little man. He seemed to get upset because I waited, (politely, I thought), for a customer to leave the store before I expressed my complaint about the bed. His only response to me was "What do you expect me to do about it"? I had to walk out of the store with my lips tightly pressed together rather that explicitly tell him exactly what I thought he "should do about it". So.. I thought well..that was a mistake, I'll just never purchase anything again from Sleep Number.

Very happy overall. Very good quality and the bedding is amazing as well. I've been sleeping extremely well. My daughter loves the flex bed part as well. App is easy to use too. Nice bed overall. Very glad I made this purchase.

I have been a satisfied customer for 11 years until today. I have referred my family members and friends to company. The zipper on the casing of my mattress, in my opinion was not properly sewn. The "warranty" is for a year and then is on a scale and goes down. Bottom line - charging $500.00 + for replacement. Absolutely, no support from customer service to discuss any options. (I was willing to pay, but hoping to get some support in a discount.) No discussion. How unfortunate. Supervisor "Trellis" was not even willing to discuss. My bed is in perfect condition other than the broken zipper. I even inquired about an incentive to purchasing a new bed and using some of the replacement cost to put towards it. Answer - NO.

Applause to our two delivery people who endured a hot day delivering our new bed. They kept in contact with me and arrived within the stated window. They are professional in appearance and behavior. They spent time explaining the bed operation as well as the remote and phone app. They suggested certain settings that we might find of value. It was a pleasure meeting them and we appreciated their good work.

Our experience has been great from start to finish. We can not say anything bad about it. The staff at the St. Peters, MO store was most helpful all the way through the process; from finding our sleep numbers, to assistance with bedding and pillows. So much so, after our second night in the bed, we woke up not tired. The delivery staff was also exceptional. They had to work during a terrible storm and not having electricity for about an hour. Very professional men. They did not bring anything in our home that did not belong there. No trash or debris of any kind was left behind. They instructed us in how to use the remotes and the IQ app. Thanks to all the staff that made this great. What a wonderful experience!!!!

My Sleep Number Bed was my best investment ever. My bed changed my life. I am not in near as much pain every morning as I used to be. I strongly recommend at least trying a bed yourself. The pillows are amazing also.

I had slept on a Sleep Number when I had gone to a hotel years ago. I needed a new bed and I looked at other mattresses. And I enjoyed the Sleep Number that one time and the price was good, and so I went with them. I bought the bed and then a layer of foam that is a cooling thing that goes on top of it because I had purchased the lowest end of the bed, and I wanted a little bit more cushion to it. They had given me the choice. If I wanted to, I could upgrade the bed or I could try this pad. And I tried the pad and it’s perfect. Since using Sleep Number, my back doesn’t hurt anymore. The other mattress I had was 15 to 18 years old. But it was a big pillow-top one. And since I’ve had this Sleep Number, my neck doesn’t hurt when I get up. I’m not tired when I get up. I wake up and I feel good.

I love the girl whom I worked with at Sleep Number. I had a fabulous experience there. She was very friendly and went overboard to help me with a couple of issues that I had. With my purchase, there was moving involved and I was trying to rearrange the times and everything. I scheduled a home delivery with them and though their delivery team was very late, it went fine. I didn’t get a lot of training but since I've already had several of them over a period of 20 years, I didn't really need training. I love the new bed thus far and I've gotten a relative and a friend to buy one too.

Queen dual i8 360 Smart Bed with queen 360 Flex Fit 2 with mattress pad total protection queen. Pillow comfort fit curved standard with pillow protector cotton classic standard. The mattress is 6” thick and obeys my every need while I’m awake or asleep. It’s the best sleep I’ve ever had.

We’ve had Sleep Number bed since the 90s. It was time to get another one and we got the split king size which was next to their top number. We were pretty much sure what we wanted but after going down to the Lake Charles store and talking to their rep, we were sure that this was the bed we needed. His recommendation helped us make that decision. He was a great person. He knew the merchandise well and explained what would work for me.

Great Service and very knowledgeable. Will recommend customers the Sleep Number bed. I can't wait to get my new bed to get a good deserving sleep. Spoke to people with something similar and having 25 yrs guarantee. This will be the first time ever spending this kind of money on a bed.

The guys were very professional and knowledgeable about their job and very nice guys. They were here on time and did their job very well. They explained how the bed worked and how it went together and how to change the height of the matters. They carried off their trash and cleaned up the bedroom after the job was finished.

Upon arrival at the store, we were immediately greeted by the staff on hand. I can't recall his name at the moment, but took his explaining and demonstrating the beds and how they worked. Very friendly and knowledgeable gentleman. He was engaging and even helped another customer while working with us. We were impressed because he kept us interested the whole time, even with the pricing.

We wanted a mattress that the head would go up as well as the seat. My husband broke his hip and he could not get comfortable anymore on our regular mattress. So, we thought we would try the Sleep Number bed and see if it helped him, and it did. We love that bed. We have already decided that when we get that bed paid for, we're gonna buy another one because we have a vacation home. So, we're gonna buy one for that too. We have even bought the sheet.

We had a great in-store experience and also a great delivery experience. Everyone was super nice and helpful. We would recommend to everyone. Our beds were very comfortable and easy to use. We slept a lot better. Our old bed cause us pain.

We had the expanding queen from Sleep Number and it was great. We loved it. We were in the process of moving and deciding where we were going. We were gonna change beds, and we were deciding if we would go with a queen or a king. We decided to have a king size bed frame so we had to get a new Sleep Number. But we still own our first bed. We took it up to our cabin so that we would have our Sleep Number Comfort up there, so that we didn't have to sleep in a regular mattress. We're still enjoying it. But the second one, the comfort is even better, and I think it's because I have more space unlike before. So, I don't have to worry about an elbow on top of the head.

"Caveat emptor." Buyer beware. I would think twice before buying anything from Sleep Number. If you buy - have them put everything they say in writing before you leave the store. Most of all do not trust the management at the store located on 1025 Woodruff Rd in Greenville SC. Once you leave the store - rest assured - you will be screwed in the long run. You have been warned!

We already had a Sleep Number bed for 12 years, and we just wanted to upgrade. The product has been wonderful I can't say enough about it. Aside from the mattress we bought a pillow, blanket, sheets and we love them all. Their customer service has also been very good. They’ve called, checked and are always very friendly when we go in and helpful. The delivery team was also very kind and very informational. They told us and directed us how to operate the bed. And it was very good.

I used to have trouble sleeping, so owning my Sleep Number has really helped. More recently, we bought one for our little boy. Their reps were really helpful. Their delivery team set it up at our home. This new one we have is a little different because it requires an app instead of a remote. However, I wish it had a remote instead 'cause I don't know how apps work and with the app, connectivity can be a little difficult. Still, for this version, we're able to track our little boy's sleep and control the bed with the app. We've been really pleased with the bed.

Overjoyed with the installation process and the installation team that came to my home. We’re extremely pleased with our new Sleep Number bed and the installation in our home. The installation team was on time, and even a bit earlier than anticipated.

We've had Sleep Number for about 40 years. We've enjoyed it for a long time, and most recently, we purchased a king size bed. Then we got bedding, too. The lady that we talked to seemed to be very knowledgeable, and they had very nice customer service. Sleep Number also seems to have a really good product.

We've had a Sleep Number for 9 1/2 years old and then we upgraded because it was leaking air and the sides were drooping. And we’re seniors, so my husband and I didn’t want to spend the money and the energy to fix it. We liked our first bed so well so we wanted to get a second one. Plus, my daughter and her husband bought one because of us.