Sleep Number Reviews

We have multiple Sleep Number beds and have been using them for 20 years now. Their beds are comfortable and we like that we can adjust it. We purchased the beds from the store and our dealings with their reps were fine. Their delivery crew did fine as well. Everything goes well with our Sleep Number.

We bought a Sleep Number bed 15 years ago and we liked it. Because of that, when we were ready to buy again, we bought another Sleep Number bed. I did that over the phone and the people I talked to were very helpful. I knew what I wanted and they made sure I got the best deal. The bed that we got is great and is high-quality.

We purchased the split king ILE 360 smart bed mattress with split E King 360 Flexfit 2 bases on February 13, 2019 at the 1018 Buckhead Atlanta Ga store. Our purchase was predicated, in large part, on the “100 night in home trial.” The delivery and set up on February 21, 2019 was far less than professional or satisfactory with much LOUD yelling at each other, damage to our existing bed and initially delivering a queen size mattress which does not resemble two splits.

This is our second Sleep Number. We had our first one for 10 years and loved it and we didn't want to rethink changing brands. For health reasons, mainly my husband Rudy's back, we needed to make a change because our 10-year old bed had kinda begun to sink in a little bit. And our representative, Robert, at the Galleria, was excellent and explained that to us how that can happen. We probably could have upgraded before 10 years. But our old bed was well worth it for 10 years. We upgraded and went to an i8 360, Split King. I couldn't understand how we could have two different beds and it would still be one bed. But Robert was able to show that to us and help me understand. We absolutely made the right choice.

From the moment we walking into Tacoma Mall Sleep Number Store and met Ashley ** who was very friendly, knowledgeable, professional, had a sense of humor, how is an asset to Sleep Number, made it a very pleasant experience and ended up selling us the I-10 360 smart bed to our delivery tech’s that delivered our new bed and we had the same experience with them as we did Ashley, we are VERY happy customers and would HIGHLY recommend them if you are looking for an awesome new bed with a VERY professional and rewarding experience!!

We had had our Sleep Number bed for seven and a half years so we went back and got another one. We did it at both places in Lubbock, Texas. The first place was there in the mall then they moved it out of the mall to a shop of their own. I had already printed the mattress that I was wanting off of my computer and when we went to the store, I just walked in and handed it to the guy. The salespeople were really nice, whereas the delivery was not the best part. Two guys came but apparently, the guy who usually came with the main guy had some appointment and wasn't able to come. I don't know where the main guy got the other person who came with him but he looked like he was homeless.

This company is a bunch of scam artists. The store told us we could get 48 months no interest on our purchase, but put it in for 12 months. They won't change is so we had to return the bed, but they won't refund the bedding, the delivery fee or the pickup fee to us. So we are out almost $900 for something we not longer have. I am horrified how you can do this to families.

A friend recommended Sleep Number the first time and we bought a twin bed. And then when we were ready to get a new bigger bed, we got the Sleep Number again. The delivery crew came in, set it up and showed us how to use everything. They set up the internet for us and everything. The bed is a queen size and has the internet connected to it. It also has pressure relief. We like it. It's better than our previous one.

I had a Sleep Number before for 18 years and I thought it was a very good bed so I wanted to purchase another one. The saleslady I had was very good and helpful. Then there were two gentlemen who came in for the delivery. They came in the winter time and they didn’t protect their shoes. But I had told them they didn’t have to put on their plastic bags because my carpets were bad enough. When they went upstairs and set the bed up there, one of the gentlemen bumped something off the wall. But he didn’t damage it. We put it off to the side and I had to put it up later. That was the only thing that went wrong. Otherwise, everything went good. The gentleman that was in charge also showed me and got my phone set up with the app. So he was very helpful. After I got the bed and the mattress and we got it set up, I also bought two sets of sheets online.

Very pleased with our purchase. Feeling more rested of a morning. Lower back pain has decreased considerably to almost no pain. Want to purchase Sleep Number for our condo in Naples, FL. Enjoy the app and fun watching our sleep experience.

This mattress has dual chambers with two controls. That's one for me and one for him so we can have our own settings as to how firm or soft we want it to be. I sometimes plow it up to very firm and then let out just enough to where I'm falling a sleep and that's where I leave it.

We put an order in on Friday the 12th and it was wonderful. It was supposed to be overnighted. Well it didn’t come Saturday so I called today and was told it is back ordered and they have no idea when it will be in stock again because it is a 4 year old pump. Very disappointing we could have pumped up the bed for temporary use on Friday instead of 4 miserable nights sleep waiting for the nonexistent pump. Thank you for listening.

I have only been sleeping on this bed for two nights. It’s 8:19 pm and I CANNOT WAIT to go to bed tonight. To be direct; I used to sit in the living room vs going to bed in our room because the “quality mattress” we had there was just that. It was a decent mattress but no sleep number bed! I’m so incredibly happy. I have your pillow, sheets, weighted blanket and now the adjustable bed base with an i8 mattress. I don’t think there’s anything else I could ask for. I had such a pleasant experience with both the delivery team and my sales manager Andrena. We are quite happy. As long as this bed continues to be this amazing you’ll have a customer for life!

My mattress is about 12 years old. Lots of improvements since then. Still extremely durable & completely comfortable. Have experienced no problems whatsoever. Easy to assemble and disassemble. Dual control. Relatively simple and easy to use. Surprisingly simplistic in construction and set up. Customer support only utilized once within a short time after initial purchase. Very responsive.

We purchase our I8 360 bed 8 months ago and paid $5,000 for this bed. From the week we got it home we have had nothing but problems with this supposedly great product. First we had connectivity issues which they said was due to being plugged into a surge protector (???), and the remote needed new batteries, they were new. Next the under bed night light would just come and go off randomly all night - they said computer issues. (Still not fixed) Then we started to sink in the middle of the bed, so once again I called and asked them to come take a look at it since it still under "warranty".

I have been happy with my purchase. I have enjoyed the FlexFit Base but I believe there are improvements to be made with the SleepIQ in the Responsive Air feature as well as certain features (underbed Light) that detect when you get out of bed.

We have had a king Sleep Number bed for about 6 years and we were very satisfied. Because of some health issues we need an adjustable bed. We bought a 360 Dual Flex King Sleep Number bed. We’ve had it for about 6 weeks and love it! It is expensive but it gives the comfort and flexibility that we need. It is a great bed!

I wanted to replace my old Sleep Number pillow. The store manager, who was our sales person, did a wonderful job presenting appropriate replacement choices. She also explained the differences between the pillows, including the technological advances. She gave a thorough presentation. I was impressed and bought a new pillow!

Delivery went very smoothly and the technician was very helpful and accommodating! I could not wait for night to come so I could use my bed! I was like a little child with a new toy! I will keep you posted as to how my first night went!

We had the greatest experience with purchasing, delivery and set up. Professional and friendly staff start to finish. Our first night on our mattress was exceptional. No back pain at all. Thank you from the bottom of our hearts we believe in I10 Sleep Number bed!

It's great to be able to adjust the softness and/or firmness when having back problems. Well worth the price and lasts for many years. Can't go wrong and the newer models come with feet warmers and body warmers. Great to have to warm your bed up before you get in it. Nice and toasty and has a timer you can set.

Not worth the money and not necessary to pay more for a Sleep Number bed especially for one sleeper. If you have two sleepers with different sleep needs, then it may be a good option. I had it two years and although I haven't had any problems with it, I wouldn't buy it again.

It’s a good sleeping platform but sometimes technology can get in the way. Between the Wifi and Bluetooth at times connectivity can be a problem. The adjustability of the bed and mattress to my needs any night make it worthwhile.

After call and review I got a call from a manager. They sent me a new motor and didn't charge me for it. I am giving them 4 stars instead of 5 because it took a review and several calls to resolve this issue. If they stood by their product the first time on the first call initially then I would be giving them 5 stars.

Long time Sleep Number ILE owner 14 years. We wanted an adjustable frame, so we called in for a new one. The young man that helped us became a bit tiffy when we were headstrong on the ILE. He wanted us in a P5. He said the ILE was the most returned model. We thought he was trying to push a lower class mattress. Called back in and we got just what what we asked for. After 4 weeks of agony, pain and frustration, we called in to return it. We spent 7k, and we get 3k back. Yup. The lady that helped me return it also stated that this model is the most returned. We should have walked away.

It is nice to be able to adjust the setting separately. I like it firm and my wife likes it softer. Had to replace the pump after 8 years and the controls are now wireless. Have had no issues with the mattress.

I did a lot of research when buying a bed since this was my first "really" good mattress. After almost five thousand dollars I really regret my choice. It is just an air mattress and I really wish I would have gone with the Purple Mattress. I would not recommend a Sleep Number to anyone. Oh and after time one side gets deflated and the pump is a real pain. Save yourself some money and get a higher quality mattress.

My wife and I have been long time advocates of your mattresses. We have owned two, there is one in our son's room, our guest room, our vacation home and we even gave one as a gift to my Mother. Our last purchase of the adjustable bed, however, has been awful. It has broken twice and each time the "customer service" has asked my wife to crawl under the bed to check various things. The reason she purchased the bed was her bad back! I am not sure if we purchased a lemon, or if the technology is just poorly designed, but clearly this bed does not measure up to the price or our expectations of what a Sleep Number bed should be.

We received our bed on March 16th. We have had the bed 16 days. We have only been able to sleep on the bed maybe 7 days and then I wake up in a big sink hole after a few hours. I am thankful that we were able to keep our old bed or we would be sleeping on the floor! My 1st service call went well I thought although the reset of the bed did not fix the problem. I woke up again in a big sink hole! Another sleepless night!!! My 2nd call was not as pleasant as the 1st. The lady (she wasn't so nice) said the air flow was not the problem and that the topper was and she would order a replacement. It would take 5 days for us to get it. Once we receive it they will schedule a tech to come out and do whatever he needed to do. So we wait! Finally yesterday was the glorious day that we would get great sleep! Not so much!!!

Sleep Number by far is the perfect mattress. Natural Form comes in 2nd, The Natural Form Garden Inn Bed is the BEST by far over any bed! Sleep Number we can choose our own comfort level. Natural Form we can also select. It’s a toss up. We love both!

I’m a heavy person. This style mattress lets me adjust firmness and top can be changed so something I would wear out in a couple years. Allows me to keep this style mattress for many years. My last one I had for 15 year moved and purchased a new one so hopefully another 15.

Overall Very Satisfied with the experience and the pillow. Sales Staff (Mary Jane) was very helpful, knowledgeable and professional. Showroom looked beautiful and Inviting. Plan to visit again for our future sleep product purchases and most definitely recommend the store to our family and friends.

Two years ago, we finally decided to spend the money and get a Sleep Number bed, after years of waking up in pain-back, hips, arms. We were so excited to finally get some relief and a good night sleep. Well, after two years, I am so disappointed that these issues are still happening. We feel dissatisfied but like there is nothing we can do, because it has been too long. Thanks, Melanie

I really enjoy the Sleep Number bed because it allows me to adjust the softness or firmness anytime I want. Compare to other beds, I prefer this brand the most and my significant other can adjust her side to her liking.

Pretty good mattress. The electronic controls lost their displays after a number of years. This was disappointing. My wife and I have had the King size mattress. It is a pretty old version compared with the options available today.

I ordered a Queen 360 Smart Bed from Sleep Number. I had understood from the store salesman that during the 60 day trial period I could return the mattress if I did not like it and he led me to believe that there would be no charge for returning it to Sleep Number. Little did I realize in the contract that if I did return the mattress, I would have to pay $212.13 to have Sleep Number pick it up for the return. Also, I did not realize that I did not have the option to return the mattress myself to the store where I purchased it.

I like the ability to make the mattress as firm or soft as I want. I do not like soft sleeping surfaces. The mattress feels like it will last at least the 8 yrs recommended for mattresses. Mattress is not big and bulky.

Great experience from our first visit to the store to the delivery of our bed. No pressure, professional, knowledgeable sales & delivery people. Awesome job! I would recommend this experience 100%. It’s business done the way things used to be.

We had a Sleep Number 25 years ago and we decided to get a new one, which we've had now for three months. We got a pillow and did the base and the mattress. The remote control was out of battery after about three days. I replaced the batteries and then it worked for a day. When it didn’t work again, I replaced them again. And that was when we gave up and we're working it off our phone once we realized how easy it was to manipulate it with the phone. Also, it said that I was offline and so it lost connection with the router. And talking on the weekend with the chat person, I was told to just unplug it. I tried that but it didn’t work. And I called the person yesterday. He, again, told me to unplug it, and I tried it and it did work. He also said that we gotta have the router on a 2.4 hertz versus the five and that it might be just dropping off on a regular basis, and those guys fixed that. But that kind of thing was something I probably should have known originally.

I like a firm mattress (95). My wife likes it softer (75). I use to put a piece of 3/4 inch plywood under my side of our old mattress. Only problem is the mattress is too light to hold the sheet at the bed end.

Have had my mattress and support for over ten years. I enjoy the comfort and adjustments. My wife cannot get comfortable with the mattress. However my complaints include the pillow top cover. The zipper to hold it into place is too small and susceptible to coming apart from the bottom. For a cushy top the company should invest in a larger, durable zipper which will not split when weight is put on the bed. The greatest complaint I have is mold. I do not open the mattress every week to clean, but when I do a few times per year, the inside is covered with a dark mold. The air mats have to be cleaned and the inside of the mattress cover cleaned from the moldy residue. I could clean more often if the zipper were not so skimpy.

Right from the beginning we've had a great experience with Sleep Number. Connie our sales rep was delightful and super knowledgeable about the mattresses and products in the store. With all her years of experience with this company, she's also gained a lot of insight about sleep habits. She was much more than a sales person...more like a "sleep therapist"! The bed was delivered as scheduled and the delivery guys were 100 percent professional, courteous and organized. They assembled the mattress quickly and disposed of all the boxes and plastic wrap within 30 mins. It's been 2 nights now and my main reason for purchasing this bed has been resolved... No more aching hips and no more tossing and turning. So far I love this bed!

It's a lot of money for a mattress. After sleeping on it for a few weeks my back began hurting as bad as it did before the purchase. I have to drop the number all the way to 35 to be comfortable. It's like sleeping in a hammock then. My wife agrees it way too expensive and no more comfortable than a good regular mattress.

Had great experience at Sleep Number in Irvine Spectrum. Sales associate was exceptional. Very knowledgeable and helpful in assisting us in choosing a bed. Also great in helping with finance and delivery schedule. Would definitely recommend this store to all.

To start this out, my friend and I ordered our beds on the same day from the same store on February 16th. His bed was scheduled March 5th and mine was scheduled March 9th. The 9th rolls around and I get a call saying one of the delivery guys didn't show up to work so they can't deliver it today. I get it, it happens and it’s not the rep's fault. So, we start looking for looking for a new delivery date. The opening the rep could find was March 27th. I told her that's not going to work because after the 24th, my work schedule is rotating to nights. I explained that we needed Saturdays or Sundays because my husband has those days off. She was super nice and said, "No problem, I'll have to call one of our departments and look it over, I'll call you back on Monday to work this out."

We got our Sleep Number M7 Queen size mattress in 2012 (7 years ago). It has been the best mattress we have ever owned or slept upon. The adjustable firmness has allowed us to adjust each side of the mattress to our individual needs. My wife sleeps on her back, and I sleep on my side. Even after seven years, each night when I get into bed, I am surprised all over again by how extremely comfortable this bed is!

While I love our Sleep Number bed I am very dissatisfied in the quality of their sheets. While their sheets look elegant and feel nice the quality has been very disappointing. I feel they are outrageous in price and we have had trouble with every set we have had. We have the split top mattress and all have gotten holes where the mattress is split at the top. If I had it to do over again I would not buy the split top mattress and just be able to use regular sheets instead of the split top sheets. We have Walmart sheets that we paid way less for that are still in great condition compared to the Sleep Number sheets.

I my Sleep Number delivery team was absolutely perfect. They were on time, at the beginning of the delivery window I was given. Professional and respectful of me and my home. Knowledgeable of the product and happy to thoroughly answer my questions. Couldn’t have asked for more! Thank you!

I had high hopes for the mattress. It's spendy and doesn't live up to the hype. It is noisy and is cheaply made. The foam edges are not sturdy enough to sit on the side of the bed. I'm sure that a cheap blow up mattress would have been exactly the same.

Pleased with the representative who helped. Met at the door and helped immediately. Friendly and eager to show products. He was knowledgeable about the Sleep Number products. He was not pushy, just wanted me to choose a bed that I thought I would be happy with. I was encouraged to ask all questions I might have, and encouraged to try products as many times as I needed. He seemed very confident in the beds. After I made my choice, the paperwork went very fast. He helped me pick an agreeable delivery date for me. Would definitely recommend this location.

Purchased second bed on 2/26/2019, yesterday 4/3/2019 we finally got 100% of what we ordered. The original delivery was address was incorrect, they tried delivering it to my work, my home address was 31 miles away, but had to reschedule. They would not go 31 miles out of their way. They called my Ex about the sale and I already told them to take that information off the account. Needless to say, I didn't need that phone call. No prior call the day of the delivery, no foot warmer. Reschedule that, finally received yesterday and installed by them. Now I turn on my side of the warmer and my girl friends side heats up. Several other little issues, guess I'm lucky to have 100% of my order. Love the Bed!! Not Happy at all with the service side. Between my girlfriend and I, we lost three days just rescheduling our life to meet their failures.

By far a Sleep Number bed is the best that is available! Anyone that has a problem sleeping due to comfort, pain or any other issues needs one of these beds. My wife and I have had ours for over 7 years and would not give it up for any other bed. Worth every dollar we spent and recommend this to everyone.

It is amazingly comfortable bed. It took me good and long time to decide, because of the price, but it is worth every penny! It is now about 10 years old and it’s still as comfortable as it was when purchased.

I had a problem with a set of sheets, the customer service rep resolved my problem plus had knowledge as to why it happened. I was happy with how well it was taken care of. The service was also prompt and courteous. I already recommend Sleep Number beds to everyone who has a problem sleeping. I'm glad to know that good customer service comes with it.

Worst experience ever. Salesman pushed us to try the bed for 30 days! I call to return and advised that I’m stuck with a $3k adjustable bed! Salesman never said this, of course. People on the return line were complete **!

I wish they had told me they had all different models! I would not have bought this model and it was $1000.00!!! I can’t sleep on it. If I do I can’t get out of bed and my back and legs hurt so bad. I’m no good for a couple of days! We should have sent it back! We we wish we had tried a Tempur-Pedic. It sure wasn’t that expensive!

We like the Sleep Number bed, we have 2 of them, we will never buy another one. The problem is the customer services is abysmal, terrible customer service support. They do not return calls and do not let you talk to a supervisor and do not do a good job taking care of the issues with an expensive bed! On the other hand: Casper (great bed) and great warranty.

We bought the adjustable base queen bed. The main issues: over time raising the head of the mattress, the mattress gets out of shape towards the footboard and requires readjustment; the factory mattress cover now has a dip in it where one’s hips are positioned. In retrospect, I would purchase a different brand.

Adjustable air mattress with memory foam with sleep app. Adjustable frame fully adjustable and well made but not a wall hugger. Would recommend to friends and family. I have a split king and app or remote is easy to control either side. Adjustments for mattress control and bed frame by app on phone or separate remote. Easy comfort adjustment ie. softer or stiffer mattress.

I got my first Sleep Number 1994 - bought an improved mattress from them 2012. My son has a Sleep Number and my mother had one also. Mom said "I never slept so good in my life." She was in her 70's when we bought her one. Naturally in my retirement home I bought another one.

My mattresses were 10 years old and have for years lost their shape but now it is difficult to sleep on them. I wish I had called sooner because the issue was Resolved fairly quickly. Replacements mattresses have been ordered and should here in less than a week.

We were looking for a new mattress and decided to try a Sleep Number bed. The 360 ILE mattress was available for half off so we thought that would be good. We went into the store and spent over an hour trying it out and thought it would be good. At all times throughout the process we confirmed the 100 night sleep trial where we could return it if we weren't satisfied. We were assured that we could return it for a refund if we didn't like it. We bought just the basic base because we didn't want to pay for the adjustable base up front. Since we bought a split king, so that one day we could have it be adjustable, we felt like we needed to buy one of their custom mattress pads.

I was a fan and wanted this bed for years and was so disappointed when I got it. I had the limited edition 360 and they advertised how it was great at relieving pressure point pain and helping you sleep cooler, my two main issues. Neither was true, I slept hotter on this bed and no matter what number I tried the pressure point issue remained. When I watched the delivery guys assemble my bed (something I could have done myself) the foam looked so subpar for the price I'd paid. It is just two air mattresses under basic foam so I guess the high-tech air pump is all you are paying the high price tag for.

This is what I wrote in my satisfaction survey to Shelly: Maria ** is an amazingly kind, product smart, humorous, and communication brilliant in representing Select Sleep Comfort. I called late night while in bed resting from a recent ankle surgery due to a motorcycle accident. Trying to get my sleep settings the most comfortable since I had to try sleeping on my back (50 helped a lot). I noticed the edges of my bed seemed to be lower and angled so to almost fall off the bed. I deduced it. Must be the foam edges being worn down after 17 yrs of use. Actually Maria shared I purchase this bed 12/5/2002!! In the numerous 4 and 5 star hotels, I get the best rest in my Select Comfort and even suggested to a Hilton - why not use your product? Maria offered me several suggestions including swap and flip edges, purchase new edges that she researched to assure still available and even suggested a replacement mattress. She sent me the PO Quotes for both and even included a discount. In addition she emailed me my chat transcript.

My husband has a really bad back, and he just felt so much better when he was able to sleep in the Sleep Number bed. That Sleep Number bed worn out so I got a complete new set. The sales reps at the store were very informative and very good. This Sleep Number bed is totally mine and my husband has his own bed. I'm totally satisfied with Sleep Number.

The Sleep Professionals were extremely friendly, helpful and knowledgeable. The Inner Circle Rewards and Inner Circle Appreciation Surprise Scratch-off Discount worked great to get new sheets for a very reasonable price! I would definitely recommend Sleep Number to more friends and family.

I was very pleased with the ease of ordering online and the professionalism during delivery. Great experience. The delivery was when I expected it. The men were quick at setting it up. They were pleasant to be around and informative on how to operate the Sleep Number.

This is our second Sleep Number bed and it is an extremely expensive bed. The main reason we would spend the money though is because of my wife's back, asthma and reflux. We have one that tilts so that she can tilt up to sleep properly and without having acid reflux. It's an excellent bed and we enjoy it. Although it is a little overpriced, it's a good quality product. We're very satisfied. It also seems like if you talk to the customer service, they take care of whatever is needed to be done.

I purchased a Sleep Number bed in February in Southpark Meadows store in Austin, TX on Feb 18, 2019. I not sleeping well after 6 weeks and am extremely disappointed in the product. For the cost, it should be an excellent night's sleep. When discussing returning the bed, I learned that the majority of the cost of the purchase (the base) is not refundable. I am very upset that the salesperson did not disclose the nonrefund status of the base. I realize it was in the paperwork post purchase, but that information would have changed my purchase decision. I would not have purchased the bed.

Great bed, great customer service and great sales personnel. Great experience! I would highly recommend this bed to anyone who is suffering with back issues. The helpful staff and great customer service is outstanding! Your chiropractor will thank you????

I had three years of severe and almost debilitating back pain. I also have Sciatica down my leg and I'm always laying down. I've been to many doctors around the country. My wife and I stopped at a Sleep Number and while I didn't want to order some cheesy, inflatable type of bed, we did. It was delivered on a Saturday and I woke up that Sunday morning and I haven't had any pain since. I like that it's uniform wherever you are - crossways, if you're on the edge or in the middle, or even if you're up or down. I also have the tilt features, as well as the mechanical base which are nice. I use them for reading and then I can lay flat when I sleep. Additionally, I can sleep on my stomach again. I'm extremely happy with my Sleep Number bed. My life has just done a 180. I told doctors to have people change their mattresses. I also told my friends that Sleep Number has worked for me.

I commented With regard to the Sleep Number beds and your staff In a previous Information sheet. However, Carissa Deserves a special Thank you For her Wonderful Ability To be able to Handle more than one customer at a time. She should be given a raise. Your beds are So Comfortable, I can't wait To get my sleep number bed, I Ask that I could be put on a list To have my sleep number bed delivered more quickly than 3 weeks.

We formally had a 5000 series bed purchased in 2007 and wanted to upgrade to the i8 Flex King Smart bed. The in-store experience was top notch with Samantha, in Fort Wayne, IN. Never did we feel pressured and she answered all of our questions after demonstrating the functions of the bed. She also surprised us with the fact that as previous Sleep Number bed owners, we were eligible for additional discounts. The purchase was easy and the excellent delivery was as promised by professional installers. Now, if we love sleeping on this bed for years to come, we are winners! The first night my husband & I slept well, so we are expecting to be very pleased going forward. Also, I love the Lyocell sheets that we purchased to fit our new flex top, and plan to buy more.

We got a bed from you a long time ago. We needed a new one. We like the one we got from you so we call and got a new one. This new one is the worst bed my hubby has had to buy. A board under the pillow top so he sleep as he not well. We had to buy it. Is a queen size. This bed is nowhere like the bed we got the first time. It is too bad. You now make bed as you did 18 years ago or so when we got our first bed.

We have purchased a Sleep Number prior and it has been a number of years but we loved it so much, we decided to go with another one. I got a mattress and a frame. It was a little difficult to get the reps to understand that I had to schedule time around having somebody in our new home for the delivery since I wasn’t physically there, but I can understand that. Overall, I’m super satisfied with Sleep Number.

I have had issues with the mattress since day one. I was told that to have someone come out and look at it, that it will cost me 175.00 which is now 299.00. I paid close to 5,000.00 for a P6. The audacity to charge for someone to come out after that much money was spent, oh and the alternative is to get a troubleshooting guide and figure it out myself, Awesome Customer Service by the way. I was never told about being charged for service when I purchased this system. The worst purchase ever made and the most uncomfortable mattress ever. And I should also mention the adjustable base stopped working which is a whole other company I have to deal with. 4 yrs and I am looking to purchase one outside of Sleep Number. Waster of money and worse sleep ever.

The Sleep Number that we had was old. More recently, I got a new basic king-size Sleep Number. I found that it was a little difficult to get the basic model when I got online and finally talked to a guy. He was trying to sell me up when I didn’t wanna be sold up. I had to convince him that I didn’t want the better mattresses and all that other stuff. He had an agenda and that took a whole minute and a half until I finally convinced him his agenda wasn’t gonna play. I’ve been a sales guy, so I understand why he’s doing it and what he’s looking for. Still, he wasn’t difficult to deal with.

After spending $10,000 on our bed my husband communicated to 5 different representatives and no one has the authority to remedy our problem. That in itself is a customer relations issue. I'm afraid of what will happen if we have mechanical or electrical issues.

My wife and I recently went in to purchase pillows, the associate at the store was very helpful in showing us the different options and fit us to the pillows that accommodated what it was we were looking for. In my few experiences dealing with the associates in the store, I have always walked out of the store completely satisfied knowing and feeling as though the associate was very helpful in helping me with my purchase.

We had the bed about a year. It started making a horrible noise when the right side was filling with air and that side was losing air nightly. After climbing under the bed for about 30 minutes with a technician, it turns out there was a kink in the air hose where it makes a 90 degree turn just before the pump. I was sent a new air hose and installed it myself. (Terrible design, by the way. Just asking for a kink!) After putting the new hose on it continued to lose air. I checked hose connections (twice), then turned off responsive air. The air loss slowed, but still over about 2-3 days much air was out of that mattress. We have been messing with this for months trying to figure out this second problem.

I bought a Sleep Number bed about 20 years ago and most recently, I purchased the 360. Dealing with their sales rep was easy and pretty straightforward. Then, I had the bed delivered and they were on time. They were in and out and they weren’t there as long as they said they were gonna be there. That’s always good. I’m very happy with the quality of the Sleep Number bed and overall, the experience was awesome.

The sales rep helped us when we did our second Sleep Number purchase. Everything went well with the delivery. We are happy with the quality of our Sleep Number. It helps us sleep and we sleep better with it.

Delivery of the base and iLE mattress was planned (and confirmed by earlier email) for 3/12/2016. There was no delivery in the 3 hour window promised and no notification from Sleep Number. I called for information and was told the delivery was to be 4-5 hours late because of "bad weather in the MidWest". The delivery never occurred on 3/12. When I called the next day I was told that the delivery was now to be on 3/22 and there was no way to change it. The regional manager has assured us that just compensation for this inconvenience of consequence without notification will be made. We are waiting and disappointed that such a seemingly reliable operation can be so totally disorganized.

Awesome experience at the store, during delivery, and... oh yeah good sleeping. Delivered within 5 days exactly as anticipated. Still testing app but so far so good! One thing appears to be missing. Switching from one to two sleepers and back again (like syncing HVAC in the car).

The sales and delivery staff were professional, knowledgeable and exceeded our expectations. They made sure everything was explained, costs included, the set up was done, and that everything was working correctly. They assisted in setting up the wifi connection and explaining everything. Excellent service.

They were very prompt on the time, they said they would be here. They were respectful to my property, cleaned up everything. They were very knowledgeable about the product, did a good job of informing me on how to use the system and were answered all of my questions in a pleasant manner. Very good experience.

My wife and I purchased the i8 360 Smart Bed, adjustable base and remote on 3/4/2019. The sales person also put on a mattress pad and 2 “free” pillows that we ended up returning as they were far from free. That should have been our first sign that we were making a mistake. Everything was delivered on 3/12. The delivery went as expected and was smooth. As far as the bed, base and remote is concerned, we have had it for 9 days and have not had 1 night of restful sleep. The bed deflates/inflates for no reason in the middle of the night and the motion transfer is horrible. Our remote also completely died on 3/19 and was constantly throwing connection errors.

KRIS WENT UP AND BEYOND TO HELP ME AND I HAD TO CUT THE CALL SHORT AND HE RETURNED MY CALL AS I ASKED. He was very helpful and researched my past order which was 14 years ago. He walked me thru everything to make sure I was getting what I needed.

My wife and I love our new Sleep Number bed. From the initial sales person (Jordan), to the delivery setup people (Sam& Jake), everyone made our selection informative and easy. The setup people kept us informed, and were very professional.

This is absolutely ridiculous. I expected to walk in to a store on March 10th and buy a pillow and be ale to sleep on it that night. But since you do not have pillows in stock, you had to ship one to me. I figured I'd have it in a couple days. It's now 9 days later and UPS after faking a delivery on March 16th, left it at a UPS access point. I never received a call from the gate. I was home at 941am. UPS sent me a email saying that deliver would be reattempted On March 18th between 4:15 and 8:15pm. I waited again and still no pillow. I called their access point today. They told me the pillow has been there the entire time since Saturday, no one picked it up to attempt a redeliver. I called UPS and they said the best they could do was attempt to deliver it again in 2 days time.

We had a terrible experience with delivery. Our delivery date was cancelled 3 times. When we called Customer Service, they told us they have no way to find out any information about the delivery. I assume this is because it is sub-contracted out. When finally did receive delivery on the 4th scheduled date, the mattress was frozen from the back of the truck. The installers attempted to put the mattress in the mattress "case" and it was curled up and wouldn't lie flat. Our installer said, "Oh, that looks horrible." The mattress also had a stain on it even though it was wrapped in plastic.

I’ve had Sleep Number products in my home for about 15 years and I’m very happy with the overall quality of the products. I’ve bought mattresses, bedding and frames – the whole nine yards. We chose Sleep Number because it's comfortable. I like the adjustability and after we've had one, we convinced the rest of the family that they needed it so we bought more. The people at Sleep Number know their product and are helpful. Plus my experiences with the delivery were very good. I would schedule home deliveries and they would arrive on time.

Updated on 03/22/2019: I was requested to contact their people to attempt to resolve my extremely poor review of their mattresses. Below is their response. I spoke with a Heather today regarding my Sleep Number bed and my prior poor review of the bed. Her response was that I should have been working with Sleep Number in troubleshooting the problem with the bed if there was a problem.

Our time and information gathering before and during the purchase were worth the time. The salesperson was very knowledgeable and answered all questions. Our purchase was one that we will recommend to anyone we can. We will recommend the store and salesperson to everyone.

I’ve had Sleep Number products in my home for about 15 years but I’m not as happy with my new bed as I was with the prior one. I keep my bed as firm as I can. I keep it up to 90 but the new bed is not as firm. When I get off the bed or turn in bed, its side gives way. Still, I'm satisfied with my experience with them. The salesman was excellent and the home delivery was terrific. They did everything.

We are very pleased so far from the customer service, to the delivery and set up, to the bed itself. The total experience has been great. I would recommend it to everyone who is in bed of a good night's sleep. We are enjoying our bed and it was nice of our salesman to call and check on us the next day.

The South Hills Village staff was friendly and knowledgeable. They made our visit comfortable and were very informative. The product speaks for itself but without their expertise we wouldn't have known where to start. We can't wait to get our new bed and start sleeping good again.

We like Sleep Number products and we've had them for about 15 years. Recently, we purchased the i8 adjustable and everything was really good, from ordering to delivering it. The salesman was wonderful and his knowledge of the product was amazing. The other salespeople, not so much. They could learn a lot from him. The delivery was great too. They even let me video how to put the bed together. We recommend Sleep Number all the time.

I'm happy to be a Sleep Number customer. I've had my bed since 2011 and it has been wonderful. An issue did arise with our pump and hoses and the representative was able to assist us timely, knowledgeably, and had our parts on their way immediately. As a consumer my concern and issue with my bed was resolved quickly and painlessly. I wish more companies have the customer service quality that Sleep Number does.

We could not be more pleased with our Sleep Number Bed. The ability to adjust the firmness of the mattress is what wanted. The responsive is great. The SleepIQ is a very beneficial feature. The light under the bed comes in handy.

Everything went smoothly with the purchase and delivery. The salesman was informative and helped us understand the bed and how it operates. The delivery men were very helpful. They did a nice job of explaining the operation. They were respectful of our property.

If you are truly looking for a great bed to ease your pain and improve your sleep pattern, give the Sleep Number a try. Remember, if you did not like it you can return it within your free trial and lose nothing.

We've had a Sleep Number bed for years. This time, we purchased a king-size bed from them. The delivery was smooth and the guys did a good job. They did everything they were supposed to do and then took out the old bed. My favorite part of the bed is the adjustable part. Each person can set their own most comfortable setting. And although Sleep Number beds are expensive, the quality is good and we love it.

My husband and I both desire a different mattress firmness. We purchased from Sleep Number because we liked their customer service. We've had Sleep Number products for at least 10 years, and we recently bought a king size mattress, sheets, duvet, and a mattress pad. We had a delightful experience with the sales representative who was very knowledgeable and very good on follow-up. The customer to delivery guy relationship was great. They were very respectful of staying clean and had good manners. I had a very satisfying experience and I’m very satisfied with the product. I would recommend Sleep Number. We have five couple friends that have purchased from them at our recommendation.

I bought a Sleep Number i8 bed a couple of years ago partially due to their heavy advertising and believed that I got a great bed and assumed that I would have great customer service. Wrong on both accounts! The bed was very expensive and I started to have an air leak in the bed a few months ago. My wife and I went to our local Sleep Number store and were told by a nice sales lady that we should try to "cap" the mattress off to determine if the air leak was coming from the mattress or the air pump. We did not check the bed for a couple of months after talking to the sales lady because we were told at the store that there would be no problem fixing this bed because we had a 25 year warranty. The sales lady failed to inform us that after 2 years our bed is PRORATED and is not covered 100% anymore.

I returned my bed and adjustable base over 3 weeks ago. It was picked up from my home. I was told it would take 7-10 business days. It has been over 3 weeks. I have given Sleep Number time to get it together because sometimes things take time, I understand that. I chatted with someone on their website and even called a couple of times and they keep telling me I have to talk to Synchrony. This turns into me calling each one back and forth, and all in all, at the end of the day, I have returned something almost a month and a half ago and still haven't received my refund. Don't buy this bed thinking "oh if I don't like it it can go back" because they will not refund you, or you will have to hunt it down. Ugh.

My family had a better luck with Sleep Number than the other companies. The reps that I dealt with were all been great. The delivery team was very clean and organized. I got my Sleep Number three months ago and I love it so far. The bed has very good quality. Also, both the online process and in-store were very good.

I had a previous Sleep Number for over 20 years. I recently got a queen size bed and it is on an adjustable bed frame. The quality is excellent. Otherwise, I wouldn’t have re-bought the same product. I’m still using the other mattress on a guest bed right now. And I think it’s going to outlast me. The salesperson at Sleep Number was excellent. When I went in, I knew what I wanted because of my past experience and I was very pleased that he never pressured me into anything more than what I wanted.

We went to look at the heating and cooling pad and we ended up buying it. The representative was so helpful and could answer every question. We tried it in the store and it was heavenly. Will be great for hot Texas summers.

I've owned Sleep Number beds for 20 years now. It's a good product and I like that I can change the number if I needed to. Three months ago, I got a new one as it was time for an upgrade. The adjustable frame that I bought with the bed has been very nice. However, the unit itself had some bumps in the beginning and I was very unhappy. I got in touch with the people that were supposed to help with that but the person that I talked to initially didn't understand how a Sleep Number works.

Everyone that I have encountered starting with the store to the customer service over the phone have been wonderful. I have called on numerous occasions and each person that I have spoken with has been very pleasant. Thank you. My Sleep Number is I’m not sure yet but I can’t wait to lay on my new bed, I know it’s going to be great.

I cannot tell you how much I have been looking forward to buying a sleep number mattress! I bought a queen 360 mattress and moveable base during the labor day sale. I was given a date 3-4 weeks in the future for delivery. To make a very long story more succinct- I never got the mattress and bed and ended up requesting a refund 3 months later! I had paid for it and still didn't have it 3 months later. I had taken apart my bedroom furniture twice in the process. The whole thing was so frustrating.

I have been highly pleased from the salesman to the delivery and the Sleep Number purchase has been one of the best investments I have treated myself to. Love my Sleep Number. The pillows I purchased as well are awesome! I thank Jason the salesman for suggesting them.

Too often when dealing with customer service reps I hear my friends say they feel like they were dismissed. The rep I chatted with asked questions to assure he understood what I was asking for. Fast - knowledgable - service personnel and innovative products of the highest quality keep me coming back to Sleep Number.

We've already had a Sleep Number bed for the last 16 years and we finally figured it was time to change. We went to St. Cloud and were shown different ones, and we picked one out. Both of the gentlemen that we talked to at the store were super knowledgeable. We are totally satisfied. The bed is so much nicer than the old one and the comfort on it is so much better. The sides have broken down on our old one and I had a little leak on my side. The new one is so nice. It is a little firmer than what we had before, but we've gotten used to it. We picked our numbers and it is really great.

Our Sleep Number bed is of very good quality. We had a previous Sleep Number for 15 years, and we recently purchased a middle-line bed. Their rep was very informative, no pressure, answered questions, and demonstrated the product. The delivery went well, too.

The team was EXTREMELY helpful and patient while I tried out the different mattresses and pillows. The staff is extremely friendly at this location and even though I haven't purchased a bed yet, I will within the next 60 days and I'm making it a point to purchase it from the Valencia CA store that I visited just because of how nice they were and how easy they were to work with. Of the different Sleep Number stores that my wife and I have visited, the Valencia CA store was the best!!!!

Professionalism from the sales floor through delivery. Not to mention quality of bed. First morning out of bed I didn’t have to wait on the stiff back and legs to get going. Added features of light under bed; any level adjustment makes for a true dream bed.

I was getting a couple of operations done and so I needed a bed with the raise and lower the feet and head feature. We got the i8 and its quality is very good. I love the comfort of it and the foam rubber top is very soft and comfortable. I like the bed very much. Also, customer service was very good and the delivery went very well. The men were very knowledgeable about the bed and the delivery took very little time.

This is our third Sleep Number bed. We have two which are now in guestrooms, and the first one was purchased in 1999. And then in the early 2000s, we purchased a upgraded version, 2006. This past December, we purchased the adjustable so that the head could be raised and my husband could sleep more comfortably. We like the fact that the head can be adjusted and it's very good quality. It was quite a raise in price, but it was very well-made.

I ordered a pillow on 2/17/19 and was told it would arrive in 2 weeks. When it did not arrive, I called and found out that the store made a mistake and marked it as taken at the store so it was not ordered. She then ordered it on March 2 and told me that it would be expedited to me. I still have not received the pillow and when I checked on it today, I found out that it was not shipped until 3/5 and is nowhere near Georgia. I do not understand why the mistake was made in the first place and second, it should have been over-nighted to me at no expense to make up for the inconvenience. They offered me no compensation whatsoever for their mistake. I feel this is very poor customer service and I will not recommend this store to anyone I know.

Sales rep Steve was very knowledgeable and friendly. I didn’t feel pressured at all. Delivery guys were fantastic as well. My overall experience with purchasing my Sleep Number bed has been very satisfying. I know I will be just as satisfied when sleeping in my bed.

We received our new i8 bed the other day and we are thrilled. From placing the order to picking up the last scraps of packing this purchase could not have gone better. This bed replaces our 15 year old Sleep Number that owed us nothing. The current products are fantastic and come with terrific features.

Happy with all my services. Everyone has been very helpful with getting the new bed set up and ordered. The first few nights have been great on this new bed. I am glad we made the decision to get the new SleepIQ.

Our most recent purchase with Sleep Number was for our daughter because she was having some back issues. We have also owned one for 5 years and we are able to adjust the firmness based on what's going on with our body. My daughter is not having as much back pain as she had before. Sleep Number has done a great job.

The i8 smart bed was delivered and installed last week by 2 very nice and seemingly competent men. The next morning I checked the app and it showed that I slept only 40 minutes, and it was during a time that I wasn't even in bed. It showed my husband sleeping 10 hours when he probably only slept 5 or 6. I called Customer Service and spent the good part of the day with 3 different agents. The app wifi connections to the bed on my Android phone and tablet were both gone.

We've had Sleep Number beds for 29 years but I’ve been having a lot of back problems and so I wanted the fully-adjustable bed. We got the king-size from them in which each side adjusts independently. The sales representative was very knowledgeable and showed us various thicknesses of foam. I went in knowing what I wanted to buy so it wasn’t a question of looking at every possibility and he was fully informed on anything that I asked. The delivery went beautifully and the people were very professional. They had to take our old bed apart then take it out and then bring all the pieces for the new one and put it all together. I had a bed frame that I wanted to go in and I called the company to make sure that this bed would fit in it and it did. The quality was very good and I’d certainly recommend any of the beds from Sleep Number. It has enabled me to sleep in the bedroom again as I was sleeping in a recliner in the living room for a month.

We bought this bed about 8 weeks ago because we were not sleeping comfortably and I would get up in the morning hurting in my hips. I have not gotten sore in my hips since. We already had the adjustable base. We love the iPhone app and the sleep data that it gives us. To sum it up, we love our new mattress and pillows.

Very uncomfortable, loud when filling up the chambers. The mattress sinks like you're in a pit and is not made to move around in at night. The bed/base also has a plastic smell that is not pleasant. I wouldn't of written a bad review if they would just take back the base. I'm out 3k and have a plastic base in my garage after paying for them to pick up just the mattress, which is not really a mattress, it's an air sack.

The Flex 2 bed we recently got was a replacement of a Sleep Number we bought about 24 years ago. Its head and feet go up and down. The quality was good as well that was why we rebought and then we recommended it to other people. The sales representative was very helpful and I appreciated it. The delivery people were here at a certain time and they came in and set up the bed quickly. It went the way it was supposed to. An excellent experience overall.

After using the bed, I realized the frame was 3-4 inches from headboard. My husband didn't realize it was back that far when it was set up. We have a small bedroom. I have to squeeze around the bottom of the bed to get to my side of the bed, not to mention the risk of dropping stuff between the headboard and bed is a fear, with such a large gap. Lost points with me!!

I had a very good experience shopping. I already have a bed and bought new sheets and a pillow. I just love my bed. The sheets fit wonderful and the pillow and pillow protector are wonderful. The sales associate was very knowledgeable and friendly I would recommend anyone to shop here.

I had a friend recommend Sleep Number and this is the first time I've had one. The delivery guys set it up and showed me how to use it. When I was on an old, conventional bed, I would have a lot of hip pain. I’d have to toss from side to side because of the pressure building up on my hip ‘cause I’m a side-sleeper. I got on the Sleep Number bed and because I could adjust it to where I want, I have no more hip pain in bed.

This is our second Sleep Number. It’s queen-sized and it’s got the pillow top that elevates the head. The reps are always great, and that’s why we always go in ‘cause they’re all helpful. They were busy that day, but they made time for us. We had to push the delivery day back ‘cause we were repainting our bedroom. We rescheduled at least three times but it was all great when they came and put it up. It’s the only bed we sleep on, so anytime we recommend it, we recommend it highly.

We’ve had Sleep Number in our home for 10 years, and we recently purchased a Queen size. We bought it over the phone and the sales rep was really nice. I love my Sleep Number and I gave my other one to my friend. It's still under warranty.

When we purchased this costly system we were told if something were to break or become worn over time that we could simply replace the part. A great selling point. If a foam wall were to wear we could purchase just that item instead of an entirely new bed. The foam layer on our Dual Temp is shot and needs replaced. I wanted to purchase another but was told they won't sell it to me and I'd have to purchase another brand new Dual Temp layer. All I want is a piece of foam and they want me to buy an accessory for over $1,000 for just a piece of foam. I will no longer recommend this company to others as I have for years. We were misled in the store and they will not service their product after the warranty expires.

iLE Split King Flex 2 - It started with the great sales personnel at the Dothan, Alabama store. He was very knowledgable and professional. The delivery and install were also professional and really knowledgable. They gave me a great rundown on the remote and phone app. This is our 3rd Sleep Number bed and we love Sleep Number beds. Would definitely recommend Sleep Number to all.

Your company has personnel that go above & beyond just courtesy, they treat customers like family or better. Thank You!! Please tell Amaury, Sherry & Isaac Thank you for a great experience & I love my bed.

We had a Sleep Number before for 20 years, but it didn’t have the feature where you could elevate the head and so forth. Also, it didn’t have the foot warmer. We recently bought a king size mattress and the sales rep at Sleep Number assisted in every way possible. We scheduled for a home delivery and our experience with the delivery team was one of the best we’ve ever seen. They set the bed up and explained it very well. The head guy was exceptional.

Bed has sunken spot, talked to a lady in Louisiana, took care of it for about $600. It is our newest bed, by the way, glad the other beds aren’t broke, we moved the last time our beds weren’t treated so well airbags weren’t blown up probably. Anyway, the memory foam couldn’t make it.

We were very happy with the service. Salesperson that started with us was good but the person he turned us over to was fabulous!!! Very knowledgeable and was able to explain everything we needed. Would definitely recommend friends to go there.

I had a Sleep Number for 13 years and went to another brand for two years. But I was not satisfied with the other brand and I went back to Sleep Number. The bed is better than what I had during that interim period of two years. These people handled everything so well. The setup lady named Courtney was excellent in every way and she explained everything in great detail. I had a 100% positive interaction with them.

I purchase a 360 P6 smart bed and after sleeping on it for 2 weeks as the sale person request. I called her to return the bed. She was such a big help in finding me a bed that would be better. I saw the iLE 360 and she told all about it and I said, "Ok. Let's trade for this bed with was on sale". She call me next day today and told me they wouldn't allow her to give me the bed at the sale price even after she told them I call while it was still on the sale. She said I would have to call customer service. After 4 phone calls I finally got my bed. I asked that they give the sale person credit because she worked so hard in finding a bed that would work for me in my price range.

This has been a great bed buying experience from ordering to delivery. Everyone is professional. We've only have had our bed a few days. This has been our favorite bed so far. We shopped around and Sleep Number was the best choice!

C4 Sleep Number bed - Best sleep I've had in a long time, thank you Sleep Number. I had a hospital bed and I found out I was allergic to the mattress and I was in a lot of pain so my friend told me about her Sleep Number bed and she took me to the store and I purchase a Sleep Number bed as well. I slept very well my first night on my new bed, thank you.

Darren at the Riverside store made the shopping and buying experience extremely pleasant. Normally when I make a large purchase, I have buyer's remorse but not this time! I think our new bed will make a real difference in our lives.

I’ve had Sleep Number products in my home for about 14 years and recently, I purchased the 600. I had excellent interaction with their salesman. He knew his stuff and he was able to guide me into making the right decision as far as what bed to choose. I had the bed delivered and set up, then they demonstrated how to use the app and how to set the different levels. The quality of the bed is excellent and I enjoy sleeping on it. It’s the perfect way to sleep.

Have old style Sleep Number beds. Wanted new ones that went up for better sleep with the smart beds. They will let you know how you sleep and adjust to the person sleeping in the bed. Are a lot different than the old beds we have.

We came in to look at prices with no intention of buying anything. These beds had been recommended to us but I was extremely skeptical. The employee asked us if we would try the beds, and we agreed. During the demonstration was the first time in several years my back pain went away. We ended up buying a bed and I can't wait for it to be delivered!

I was very happy with the gentlemen who delivered the bed. They were on time, friendly, professional and informative. They didn't rush through it, but did do the work in a timely manner. They made sure I understood all the functions of the bed and how the app works. I was very impressed.

Today, as I was chatting with a customer support person named Christopher who assisted me with ordering the correct headboard brackets, I was reminded of my original sales experience. I want to recognize Matt ** outstanding service! He was truly helpful and took my individual needs to heart. He has helped me on several occasions since then prior to contacting your customer support representatives. Kudos to Matt!

My wife wanted a Sleep Number bed. Their reps were very professional and helpful. We’ve had it since Halloween and its quality has been very good.

The store was very clean and easy to locate. We were allowed to look without any pressure. Deena was very knowledgeable about all the beds. She was very friendly and helpful. She allowed us to try every bed. I would rate our visit 10 or 100%!

I ordered a Sleep Number 360 bed for my husband who is ill and bedridden. I ordered a king size, change it to queen thru customer service, before delivery. I received a queen, was charge original 3000 for king. I called customer service, transfer me to the 'bank'. I was told it would cost me another 200 $ for someone to come out and verify. I am retired, my husband and myself are in our late 70's, we do not have time or the effort for this issue.

I purchased a Sleep Number bed on 2/23/2019 from their store in Buford Ga. The sales rep was very nice, knowledgeable and gave me all the info I needed to purchase my new sleep number bed. I got a really good deal and would recommend them to anyone wanting to purchase a sleep number bed.

I’ve had several Sleep Number products for about 20 years and have tried other ones in the process and decided I wanted a Sleep Number. I got another one recently and I scheduled a home delivery for it which went very well. They did a very good job. I feel that the Sleep Number costs too much but I’m happy with its quality. Our son purchased a competitively priced make and he’s not very happy with the one he got. I’m really satisfied with mine. I was having some back problems and in fact, I had a disease that I didn't know I had at the start and I was having a lot of pain from that but Sleep Number helped us digest a lot after we found out what was going on. Our experience has been excellent.

Love our new bed, best night's sleep we've had in months. Excellent customer service from store in Missoula, MT, online and delivery. Everyone we've had contact with has been very professional, knowledgeable and polite. Thank you for the great experience.

In past 2 year, I have been on 2 conventional, a foam mattress, and another brand's air bed, AND STILL HAD A GOOD NIGHT'S SLEEP! Thank goodness I'm finally buying another Sleep Number bed. I'm truly excited for it to get here. I'll be the first to tell anyone; buying any other bed is a waste of money, PERIOD! They are worth every penny.