Sleep Number Reviews

Once again, I am having issues with fulfillment. Checked tracking and it lists shipment, but with "invalid Dates". I love our bed and your sheets, but it is always a major hassle to get the sheets shipped after I place an order. And I NEVER get any kind of notification about shipments. Once they canceled an order and didn't tell me. This can't help business.

Robin was SUPER helpful and very knowledgeable about all of the products in the store. We tried out several beds and asked her a ton of questions, all while being very patient with us. We talked it over dinner and came back to make our big purchase that same day! The store was way better than a big box furniture store and the customer service was excellent!

Sleep Number salesman was extremely knowledgeable and polite. He took time to thoroughly explain the difference in their beds. I absolutely love my new Sleep Number. I have fibromyalgia chronic pain. My new Sleep Number is incredible at helping relieve stress and tension on my pressure points while sleeping. I sleep better in my Sleep Number than I’ve ever slept in any other bed. This bed is worth its weight in gold. ❤️

Great experience at Sleep Number bed. Hubby and I got one about 10 years ago and decided to check out the new IQ beds. These are so much better than our old one. The old one is still in great shape and we are gifting it to our son's new house.

Kameron, the store associate that helped us was really informative and knowledgeable. I never once felt pressured to buy a bed, or anything else for that matter. In the end, I ended up ordering the bed and a bunch of additional bedding. I will definitely go back when it’s time to purchase a new bed again.

We bought a Sleep Number bedding set. For the first couple of years, we thought it was the greatest bed on earth. But soon, it lost its "oomph." The bed wouldn't pump up or down and became very uncomfortable. We called the store and spoke to a manager. The bed was still under warranty. They refused to honor the warranty, and accused us of damaging the bed. We did no such thing. We tried to resolve the issue, but got nowhere, so we gave up. Never again will we go to that store.

We have had this bed since May 2015. Rarely change settings. My husband was having back issues so we tried to change settings. Big mistake. Deflated and would not go back up. Did everything remote said to do. My husband brought in the air compressor and blew it back up. I was on vacation this week so I called about it. Did what employee said and now my side of the bed is flat again. Five years and the pump that sits under the bed and rarely used just decides to quit and I have to pay $128.00 to get a new one. This is really upsetting. I am just glad that we have something to blow this thing up with again or what would I be sleeping on tonight or any night.

After one week this has not been a comfortable mattress. We started with the “recommended” settings and have gone up and down each night from there with no improvement. I would call today to have it shipped back, but the convenient mattress removal also leaves us without another option to sleep on. Not sure what to do at this point.

I had a wonderful time with the men who set up my bed. They positioned it perfectly and went over all the ways I could adjust the bed to make my sleep time a wonderful experience. I love the bed. And at a later date would like to add the foot warming feature to it.

Please be warned. Although Sleep Number allows you a 90 day trial period for your bed with a "full refund," this is alarmingly not the case. I was charged $3,620 for my sleep number bed through a credit card I opened with Synchrony bank. I kept the mattress for 30 days, as required, and returned it per the 90 day window. The bed got uncomfortably hot and neither my wife nor I could get a comfortable nights sleep. Despite returning the mattress, we were left with a $530 charge on our synchrony bank card for "delivery" and "return" fees. Imagine returning a product that you are not happy with and being left with a $520 bill, which is 15% of the purchase price. I feel like I am being robbed. Please be warned that if you buy a sleep number mattress you will be charged up to 15% of the purchase price if you do not like it. This is a terrible way to do business and everyone should make sure to read the fine print before purchasing this product.

I Just wanted you to know that we had a great experience with our Sleep Number bed and the delivery. They did a great job! I’m happy to say that this is our second Sleep Number bed and we’ve loved everything about them.

We'd just like to say thank you for the professionalism, courtesy and kindness that was shown to us at the Emeryville, Bay Street store. From the management to the lay staff it was great. My husband (a retired deputy sheriff) and I have horrific back issues and we're excited about the future purchase.

I bought the ILE mattress over the Labor Day sale. This mattress is absolute garbage! I tried Sleep Number settings from 35 to 70 and could NOT find anything comfortable where I could sleep on my side. This is nothing but an overpriced air mattress. BEWARE...they will charge you $200 to return a mattress after their "free" in-home trial period! This is on top of a $200 delivery fee! Absolute garbage customer service! And read the fine print about their "25 year" warranty, too. It's a 2 year warranty that's then prorated after that. NO ONE said a WORD about that until the mattress was delivered. NO ONE said anything about a $200 return fee either. I will be leaving 1-star reviews on EVERY website I can find to let people know NOT to buy their products. And ANYONE who asks how my experience with sleep number was will be getting a stern warning before purchasing! STEER CLEAR!

I love it. Great night sleep. Will be able to change the firmness if I need too. I would recommend it to everyone. My family just purchased other mattress’s mainly because of cost & some are not real happy with their purchase. I have no complaints. The delivery people were very professional. Wore covering over their shoes. I loved that because I just had new carpet laid.

So far our I8 is very comfortable. I have changed settings a couple times, but I have only slept two nights in this bed. I wish the night light was a little quicker, but I do like the way it lights the floor up with just enough light. I believe I’m going to get along with this bed very well!

When I first purchased my first Sleep Number bed almost 2 years ago I thought it was a rather expensive. Two years later after having some issues I realized why. Sleep number stands behind their product like no other company I have ever seen. I've always found that most warranties have loop holes or handled by 3rd parties or are way more hassle than it's ever worth. Within nearly 10 minutes of my time on the phone with customer service my warranty issues were solved hassle free. It was almost too good to be true. If you are in the market for a bed I would make the investment on one who's company that stands behind it. Sleep number will not disappoint you!

Upon purchase I advised the salesperson we had an adjustable mattress inside a frame and showed a picture. We were aware that part of the sales pitch was removal of the existing mattress and no mention was made of any policy of not removing an adjustable unit. On the initial delivery day the installers said they could not remove the existing adjustable mattress per company policy. They advised they could come back if we had the mattress removed. We contracted for removal and contacted the store to reinstate the delivery. We had not been advised that your policy was not to remove an existing adjustable unit. We would have easily done so if advised.

I asked the lead person if they could install the sleep analysis program into my computer and He said he was not equipped to perform this portion of the Set UP. I told him it was OK. I will try to connect to the Local Sleep Number Store. and have an expert come down and install and do demo for us. William. Thank you Sleep Number.

One side wouldn’t fully inflate. Tech suggested reversing air hoses to test system, then emailed instruction Visio to help. I followed the procedure and the problem seems to be resolved. I am fully satisfied and pleased that my Sleep Number bed, now 10 years old, is operating like new.

The whole experience was great with Mary Jo in your Lakeland, FL store. Very knowledgeable and she was pleasant and answered all my questions. We have had a Sleep Number bed for 10 years. It will be in our guest rooms. The only thing I would suggest is that Sleep Number use a different program to complete the financial and paperwork that needs to be done. It was very clumsy and time consuming which wasn't the fault of the operator.

New controller box mailed very quickly. Thanks. Did not resolve the issue. On site visit scheduled for 12/6/2019. Thanks again. It's a new, $2500 bed. Fingers crossed this fixes it. Was very surprised that the bed failed so quickly. My wife suffers from EDS, and we were putting our faith in the SleepNumber 360, to help with her ongoing pain. Just need to get it fixed. Excellent customer service has been a constant! We thak you for that. See you on December 6th!

I’m very with my whole experience, had had a Sleep Number bed before and with moving into a new place, had to have another sleep number bed. There is no going back to any other bed ever. The delivery pair of guys were excellent, friendly, courteous and were very knowledgeable about the product they were delivering. If the subject of a bed ever comes up with family or friends, I don’t hesitate to always recommend your bed and all the products you offer. Thanks for a great experience.

From the moment we walked in the store till the moment our dream bed was delivered, everything went very good. Good service - Excellent! The bed we bought is very very nice, comfortable and out of this world. We can recommend that store to everybody - we were in DelMonte Shopping Center in Monterey.

Since acquiring our Sleep Number bed my wife and I have had the best sleep of our 25 year marriage~!! We sleep so well that it is at times very hard to get out of bed. On the surface it seems expensive, but what is endless, peaceful sleep worth? We are so glad we spend the money for what will be our last bed~!!

The bed was installed very timely and they were very polite and explained everything and answer all questions. The salesman in Missoula went over all the different features of each bed and helped us find the bed best for us to buy and set up the delivery to fit our time.

A quality company and product. After over seventeen years of outstanding sleep and comfort I was received as family when I returned with a small warranty issue. The service and quality provided by Sleep Number is unparalleled, a Won Won investment in opportunity, sleep comfort, and customer service. My ailing back and I couldn't be more grateful!

This has been a great overall experience! I called in to speak to a customer service rep about 7-8 months ago and then received an email a couple weeks ago with different options that better suited my financial situation. Chris was amazing to deal with and promptly returned my phone calls.

Bought P6 with adjustable base FlexFit 2 ON 10/20/2019, delivered on 10/25/2019 and since then I had the worst sleep experience. The mattress just an air mattress with one top foam layer and the adjustable base is very noisy. I realized that this frame cost only between $200-300 outside Sleep Number and they have charged me almost $3000. And above that they will not return the base because it was final sale although they said you have 100 days to try and get the full refund. Please don't get fooled by this people. It is definitely a rip off.

So...my husband dragged me to the Sleep Number store at our local mall as we were walking by. “Get a pillow,” he said. Within minutes, a vibrant salesman had sold us not just the pillow, but a mattress as well! We’d been planning to buy one and was sold on the features. My husband has bad back problems and recently had two surgeries. Being able to adjust the firmness was a huge selling point. The individual zones make things so convenient as I prefer a softer mattress myself.

DO NOT BUY A SLEEP NUMBER BED!!! We fell for the hype, and we are so sorry that we did. The whole process and this bed have been terrible. You are charged $199 for the delivery, which you cannot decline because they have to assemble and pair your bed for you. It is not an “extra” if you are forced to buy it. This is the first stage of the rip-off. If you want to attach your headboard to the bed, you have to buy the brackets at an extra at $60. They do not even include the needed brackets for a headboard on a $5000 purchase? This is the second stage of the rip-off. Let me assure you; this is nothing more than an ordinary air mattress. It deflates at night. If your partner happens to have a different “sleep number” then you do, then you spend all night balancing yourself, so you don’t roll downhill, and unless you like your bed as hard as a rock, you feel every single movement of your partner.

I was writing about my visit and how great my experience was and if every by new bed are now on the top of my list. And thank you for the service that I got. I only can when walk into store and sales the person said, "You have to call customer service." I fig I was going to be told "We don’t back that part any more," but was surprised customer service ask some question to look up my account and the next is when she I would have by Friday. I just installed the new base and I will sleeping on it tonight. So good night.

The delivery of our Sleep by Number bed was carried out in a very professional and friendly manner. The delivery team was on time introduced themselves and asked to see the location for the bed. They asked several questions about placement and our desires. The went to work and took care to protect our home (shoe covers, etc). When the installation was complete, they programed the two control devices and helped me set up my phone app. They then walked me through several functions. Outstanding job performance.

This is the second replacement mattress we received in less than a year. The staff has been very helpful, but, the product seems to be breaking down. When it works the mattress is very comfortable but it seems to me the pump should automatically keep the pressure at my favorite level. It doesn’t. I go to bed with it at 95 and wake up with it at 35.

Kenny was a terrific person to work with, We had a Sleep # bed before and are looking forward to sleeping on our new bed. Kenny looked up our old bed # and showed us the newer version which we tried out. He completed the paperwork and all we had to do was to wait for it to be delivered. He is super to work with.

Good service. Exceeds expectation. Customer service was very helpful in solving my problems each each time I called. I expect to have the same excellent service I'm future dealings with Sleep Number. Please do not hesitate to contact me if there are any questions regarding this survey. My phone number is **. Thank you.

I decided I wanted accessories for my earlier purchased Sleep Number bed and visited the store and was met by a friendly and helpful sales representative. She was knowledgeable and directed me to items that met my wants and needs.

Although the comfort of this bed is much better than my previous model, the mattress is a little hot. A cooling mechanism would help this be a more pleasurable experience. I also hadn't been able to find my number as of yet.

Service was very good. Would certainly recommend. We have a Sleep bed for many years and can't wait for the new one. There was some confusion regarding the availability but that was easily solved. Ernest the salesman was personable and kn his job.

Our sales experience at Maple Grove store was excellent. Very thorough and enjoyable. Rich ** Was perfect at explaining every detail about the Sleep Number beds. Very excited to get it. They are excellent at tracking the order and informing us at every step.

The guys were the best. All around experience was good. Messed up on my remote, but was taken care of. Sales person really made us understand what we were buying, have the old Sleep Number bed. New bed. Love it, had to sleep in on a pillow top, bad. Love my new bed.

You need this background: I am a consumer advocate on radio and television, and have been for 40+ years. My career is devoted to telling people what to buy and where to buy it! I have been plagued by low back pain and other minor aches and pains for 20 years (NOT OLD AGE RELATED AS I THOUGHT). I tried everything and NOTHING helped - UNTIL my SLEEP NUMBER! Funny, I did not purchase the Sleep Number bed to relieve pain. I just loved the design and functionality. I was just looking for a great mattress. I FOUND A MIRACLE! If someone told me that I would be pain-free for the first time in 20-years, I would've thought they were lying or exaggerating! I can honestly, whole-heartedly and without reservation, scream it from the mountaintops... I have never, ever gotten such a payback from a consumer purchase in my life! BRAVO!

The men who came to my house were very friendly. Polite and very professional. They could not do enough to ensure I was completely satisfied. They showed up on time. Called first thing in the morning and approximately a hour before they arrived. They took great care in making sure they caused no damage to my house. Removed old bed and box springs as promise.

Extremely satisfied. Our visit to the Sleep Number store turned out to be the only store we visited. We have ed been Tempur Pedic owners for the last 13 years and honestly thought we would be again, but ultimately decided to go with Sleep Number.

Very pleased with the delivery and set up men, very personable and knowledgeable. Very professional. The day that we purchased the bed was an eye-opening experience, we were replacing a 23 year old Sleep Number King Bed that at the time of purchase was called Select Comfort.

Sleep Number Bed delivery personnel were exceptional keeping contact about delivery time..The young men removed our old Huge Bed downstairs being very careful as not damaged door frames & other furniture. Our sleep# bed 360 SE wonderful. We are thinking about upgrading to I8 before the 100 days because of the great savings.

I've had my Sleep Number bed (i8 Split King) for a few years now and I'm pretty happy with it. We recently moved and the movers totally messed up the bed when they reassembled it (despite their assurances they had a lot of experience with Sleep Number beds). As a result, I had to contact Sleep Number to have technicians come out. At that time I also noticed what appeared to be a broken zipper on the duvet cover. So Sleep Number sent out some technicians (for a fee which is OK) to fix the bed and they also sold me a new duvet cover for several hundred dollars.

You should be very proud of your sales associates. They are warm people who put their customers first. If someone needs some of the best sleep number beds and sleeping number products, they will go out of their way to make sure the customer is satisfied, happy and get what you looking for. I would like to thank Mr. Micheal ** who demonstrated good customer service. His customer service was laser-focused and truly exceptional. He showed friendliness, professionalism, knowledge of the product and empathy. Thank you so much for a great experience with your sleep expert.

Was a total pleasure to make a purchase at Sleep Number. Our salesperson was very knowledgeable and friendly and made sure that we completely understood all of our options. We would highly recommend to anyone looking for a awesome bed.

The staff at this location was helpful, knowledgeable and courteous. Michelle stepped us through the features of the i8 and showed us the benefits of the sleep number system. My wife and I are looking forward to a great night's sleep!

We had a very good experience with Sleep Number, from our first encounter with Jen at the store to the delivery. They are just toppers on the M7 bed the we ordered. We love the app that tracks down our sleep quality. Highly recommended!!

Very pleased with the treatment we received at the Promenade Shops at Centerra store! Staff were very knowledgeable, professional and made us feel that our business was very important to their store. They really thanked us for being past Sleep Number owners and coming in to buy another bed since moving to Colorado from Texas.

Should be able to put together quickly. And install quickly. Right now my order is delayed for two weeks. The salesman knew his stuff and took us through the data. I do not understand why when I add a base added two weeks.

Our split top bed is not holding together at the split. It keeps separating more and more. They state that 6" is a normal split separating the mattress from the top. With that amount you can fit a pillow between there. It found though the beds in the stores displayed are touching one another where the split is, there is no gap and they leave the part out then in time it will start to separate. We can't even lay in the middle of the bed or your head falls in the gap. The sheets are super expensive and they do not last. Warranty is 2 yrs and they state that the standard to replace sheets is 2 yrs but also the standard states that if your sheets are great quality and taken care of that they should last 8-10 years. I don't know anyone that rebuys sheets every 2 years. This is just the companies way of taking more of your money.

My bed broke, It has been over two months. Countless phone calls and techs showed up. Still broke. We have done everything Sleep Number has suggested. We were told the tech would be out with everything to fix the bed, They did not do anything. My bed leaks approx 2 lbs per min. We were sent a new pump, now both sides leak, I do not suggest buying one of these beds. I tell everyone I an the trouble I have had trying to get this bed fixed. I get being patient. We have... I am getting the runaround, blow me off because I do not count. Thank you sleep number for your great customer service.... Do not buy this JUNK!

Never buy a Sleep Number bed. Ours has broken after only 4 years, and after speaking with the warranty center for three days straight, they say it will still cost us hundreds of dollars to order the replacement part, even after the warranty covers 64%. This is a predatory practice of marking up what should be a simple $50 part, just because they are the only ones who can provide the one that fits the bed exactly. We are throwing out the rest of the bed, which is stuck deflated and unusable, and buying a normal mattress from a less predatory company.

Great bed. I purchased my first Sleep Number bed in 2012 and in 2019 I purchased my second sleep number bed for my guest room. The Technology on the new beds are great. I love the fact you can use the app on your phone to control the bed.

The controller for my bed has a defective screen that shows no values. The lady I called for a replacement was pleasant and competent and quickly found my account, the part(s) I needed and then gave me a great price to have them shipped immediately. A great experience!

I owned my first Sleep Number bed for about 16 years and was very happy! So we decided to purchase a new i-8 360 half split. For the first month we were happy and then this issues started. First the bed started to separate in the middle and bulge out on my side. The bed became more and more uncomfortable. We contacted sleep number and would get solutions that didn’t work. They finally sent out a new mattress cover, after we had to call back because they didn’t finish the complaint! It helped some with the middle separating and helped with the side bulge for a little while. We also put a regular fitted sheet on to try and help, it didn’t help either.

I have had my split King for 5 yrs and one side will no longer stay on the movable platform. This leaves a large opening in the center between the two mattresses. Many things fall through this space such as remote control both the TV and the bed, and sometimes the dog. I have called for help and was told to check the alligator clips that hold the mattress cover to movable frame. They have ripped through the mattress cover so no longer holding the bed in place. The warranty covers 60% of the cost at this point, so the cover cost to me is $503 which I feel is exorbitant for the poor quality of the product. I have always liked the bed for comfort and recommended it to many people. But this poor quality aspect and the high cost of replacement is disturbing.

The knowledge and professionalism was topnotch. Friendly and knowledgeable. I would higher recommend this bed to anyone. Sleep has never been better. I always wanted one of these beds and finally have one. I couldn't be more pleased. A great aid to what is so important, your sleep.

We received our Sleep Number bed timely and by very professional personnel. We have slept on the bed 2 nights and have enjoyed it immensely. I would recommend this to anyone. We received a phone call from the store that we thought it from. I was impressed to know they care to know to call. I have ordered some sheets from the web I hope they get here soon. Thank you Sleep Number bed and staff for a very good experience.

My first night was disappointing. I ordered my bed, pillows and Mattress pad all at once. Received the bed but I couldn’t have a complete experience because I have not received my pillows or my mattress pad. At the time of sale I was led to believe the pillows are important part of a good night's sleep so I should’ve received the pillows at least by the time I received my bed.

Went in to purchase a pillow due to chronic neck pain I’ve been dealing with recently. The customer rep was courteous and helpful. He helped me pick a pillow that I felt comfortable with. I felt like a valued customer and the pillow is also amazing. Best sleep I’ve had in a while.

Poor quality sheets. They wear fast. Sleep Number will replace 1 set within 2 years. We are on our 3rd set that have a hole worn in them but they won’t replace them. They are too expensive to wear this fast.

We are so happy we purchased the dual i8 360 Smart Bed. We both have been suffering from chronic back pain for quite some time and relief has come from our decision to make the trip to Paducah Sleep Number Store. Our experience in the store was very positive in every manner. We are definitely pleased in all ways with our purchase and our experience in the store.

We’ve owned a Sleep Number bed for 10 years and decided to upgrade. We visited the store where we were greeted by Adriana. She was very professional and helpful. Then our bed was delivered right on time by Moe & LaMar. They as well, were very professional, informative & friendly. We received the best service one could want. I’d highly recommend Sleep Number and we love our new bed.

I had originally purchased a mattress from a different store and returned it as it was just not as advertised and caused me to wake up with terrible back pain. I went to the Sleep Number store and was sold the minute I tried it. I can't remember the last time I had such a good night's sleep. This was the best purchase I have made and I would have no hesitation recommending Sleep Number to anyone. I love it and look forward to getting a good night's sleep each night.

People in charge of my delivery were professional and knowledge of their work and very pleasant, Orlando and Michael. They especially Orlando to explain how to use my phone and remote control to operate my bed, he tried to do the same with my tablet but don't recognize my password.

We are extremely satisfied with our sales rep with Sleep Number store on Harbison Blvd, Columbia S.C. Very patient and informative. Haven’t received our bed yet but are excited to get it. Thank you Jason, for your care for us!

The delivery technician was polite and arrived in a timely manner. He took care in my home and removed his shoes to protect the carpet. He demonstrated the use of the remote and ensured that we understood. He cleaned up the packing materials and reattached the headboard.

I had a Sleep Number bed that I’ve used for 11 years. I received an advertisement in the mail. When I called in I was told all these wonderful things about the new sleep number mattresses. I believe I was deceived by the seller. I have slipped on the Sleep number bed and I’m less comfortable than I was on my Original Sleep number bed. I would like to have my old bed back. I’d like you to come get this new one. I need you to do both of these things.

Great experience with manager, delivery personnel. The delivery men were knowledgable and prompt about delivery. Respectable and quick on setup. I heard so many people tell me about this bed. I can't wait to use my bed for a good night sleep.

Fantastic in every way. Called us the day before. Called is in the morning and said he would call when he was close so we can oils not have to wait in a empty house. We are not moving in for about two months. Friendly. Competent. Made sure we fully understood the bed functions before he left. He also patiently guided us through the downloads. Great guy.

We purchased the i8 split king Sleep Number bed. With the adjustable bed frame. The top moves into different positions. One side at a time or can be simultaneously. It has extreme comfort layers that make it like sleeping on a cloud. What is great too is that it keeps your Sleep Number at your preferred number too!!

The purchased bed will replace the Sleep Number bed we have had for 20 years. Our specific sales rep, Geoff, was professional and personal. He and the other rep. present, Mark, answered our questions and assisted each other in helping other customers during our stay. Great interaction on their part!

We love our adjustable king bed. We love that each of us can customize our side of the bed to our liking. It is very comfortable to relax and watch TV in. We love the sleep IQ so we can check how well we have been sleeping.

No lie and hype but this is so far the best bed I have had. Super comfortable and does not sleep hot. One word of advice to anyone who is thinking of purchasing an adjustable base, make sure it will fit up your stairs, if your bed is going to be on the upper floor of your house. On delivery day to our demise the adjustable base was not going to fit. Thankfully the Sleep Number delivery guys and customer service were there to rescue me. We have had everything now set up and in place for almost two weeks and are loving the new bed. I think this was a good investment. Good job to Sleep Number and their team.

Very good experience. The salesman Marry was very helpful, friendly and knowledgeable. The store was very clean. There was a nice inventory of bedding and a nice selection of sheet colors. The test bed was well explained to me. The store was conveniently located. I would definitely recommend and shop there again. Everyone I know who has a Sleep Number bed say they are great. My husband has back and knee problems and I’m anxious to see how comfortable he will be and if he gets relief and a good night's sleep. I can’t wait for our bed to get delivered.. I just wish it could be sooner. It was an overall great experience.

After 21 years with our Sleep Number bed, we decided to upgrade to a new model. In those years we received a free pump after over ten years as part of the warranty. But after visiting the local store I wanted my husband to see the amazing new technology. We both have physical problems that make having the best sleep possible difficult to attain. But Sleep Number delivers totally. It is so versatile and allows each of us to set our side to our individual needs as to pressure, warmth, angle. Just fantastic! And the local manager was able to explain all the models cost and benefits so we could make an informed choice. We took two hours to do so and can hardly wait for our new bed to arrive.

We purchased a sleep number bed from Joel at the Pembroke Pines store last week. We received our bed yesterday Saturday, and we had the best sleep last night. Only problem we didn’t want to get out of bed Sunday morning. It’s worth every penny the comfort it provides. We are super super happy with our purchase.

Sales staff was great. Thought we were getting a great bed. Eight months the bed worked fine now the remote loses connection every night and I have to unplug the bed (reboot) to get it to work again. This has been going on for 4 months. Now the technician has had the parts for over a week with no contact. I keep calling to get an update and I get "I'm sorry". Well when you are stuck in the upright position in the middle of the night or you wake up and your spouse is on the couch because she didn't want to wake you up "I'm sorry" is getting real old!!! Right now the bed is under warranty but I can't imagine how much this is going to cost me when the warranty runs out. This bed was supposed to be one that last for a long time but I don't see this bed sticking around very long with the problems we have already had. FYI we bought a high end model.

Updated on 10/21/2019: I wrote a previous review regarding continued problems with P5 right chamber deflation. Over the past 4 years the problem has continued with replacement of the chamber twice and the compressor once. After writing that review I was contacted via e-mail by Customer Service. I was asked to call them regarding the issue. Again, all we do is go around in circles.

Sleep Number is a joke. A scam. Do not buy from them!!!! First of all we get our bed delivered and we are told it will take up to 2 hours for set up. It took 15 minutes for them to blow up the air mattress and put the layers on and that was that. Sleep Number is NOT a mattress. It shouldn't even be considered a bed! We were told we have up to 100 nights to return the bed and now we are told we can't return the bed for 30 days. They are even trying to charge us $200 plus tax for the delivery and $200 plus tax to pick it up. I told them I will come bring it to the store and they say no that's not an option. That the stores don't even carry their own products! If you want a Sleep Number bed just go to Walmart and buy a $50 blow up mattress. It's the same thing! If you adjust one side firm and one side soft it will be all uneven and 2 people will just roll onto each other. I would rather sleep on the couch for the rest of my life!

Updated on 10/18/2019: The Sleep Number customer care department added a response to my bad review the other night. "We are sorry you had a bad experience, please call a different number to see if we can make it better." with a number and a name. I called the number, it is the same number to call for any inquiry. Then when I finally get a person on the phone they are completely unaware of this person that responded, Aaron ** nor is there any info on my account about this. So I am still in the same situation waiting for another repair a month from now and still sleeping miserably. They just wanted to try to make the review look like they are taking care of customers. Nope.

Both bed remotes one not working and the other on its last leg and I ordered two new remotes and was told it would take about two weeks to get them for the day I ordered them. Now we are just waiting to get these two remotes.

I have been living with back and shoulder pain for most of my adult life. I routinely travel for business and sleep in 3-4 star hotels. My back and shoulder will almost always start hurting after being away from Sleep Number. When I am home, it usually only takes 2 - 3 nights for the pain to disappear. I love my bed!

I recently contacted Sleep Number Beds to order some pillow accessories that I had earned credit for the amount of $70. I wouldn't have known that if 'Sean' from Sleep Number hadn't called me to let me know. I was really surprised and what a perfect time as it is my birthday month. He was so nice to take my order and to make sure that I was going to be happy was what I was ordering. They are always so nice at Sleep Number and I will always refer my friends to them when they are looking for a bed. Hey, what have they got to lose. I have one and I love it.

5 star bed and delivery crew. I want to clarify my survey, when I answered were they on time I checked "No" because I thought I would have a chance to add a comment. They were actually 2 hours early. I want to make sure they get the credit they deserve.

My bed keeps dropping connection with mine AND my wifes phone. It was the same why when they delivered it but said it was normal.... Not really happy about this!!! I need to know what can be done to fix this issue because as of writing this it is still hit or miss getting it to stay connected.

The bed was delivered yesterday afternoon and is what we expected except for the smell. We slept in it last night for the first time and felt very uncomfortable, having just paid $7,500 for what is touted to be the best bed available, by the smell. A new bed should have no smell or at least a minimal new bed smell. This bed is just stinky. We need a replace. TX

I am purchasing a complete 360 Sleep Number this afternoon. Feeling very confident in our purchase. Can’t wait to sleep in the new bed with my husband. Can’t wait to watch TV in my new bed on my new adjustable base.

Really great shopping experience, we haven't decided yet but we liked how helpful the associate was while we were looking. Wish the price was a little lower, if it was we'd have already bought the bed. Like the incentives to buy also.

Great sales team. They were not pushy, very knowledgeable. They were funny and personable. It was very pleasant. I was surprised how open and sharing they were with their Sleep Number experience. One of my pleasant experience making a high-end purchase.

I LOVE the supima sheets! They are very soft and comfortable! Wash really well and actually stay on the bed! We always have problems with the sheets not fitting well and slipping off the corners overnight NOT with the Sleep Number sheets, they are wonderful!

Very pleased with the service that I received, the bed that I purchased, the location of the store, The prompt delivery of my new bed, The sheets That I have purchased ,the mattress cover And the skirt that goes around the bed. Total satisfaction.

I was over charged $368.86. The customer service rep said it was a wrong charge and it would take 90 days to fall off. This is unacceptable so I asked to be transferred to a supervisor who was extremely unhelpful and refused to acknowledge they double charged me for my bedding items. At one point I was even hung up on. I wish I had never bought this bed. Also our app doesn't work correctly. At set up they couldn't help me fix it. Very frustrating.

This is the MOST OVERRATED mattress. Don't let the commercials fool you. You are buying essentially a blow up air mattress, where you get to control how much air is going into it. This is the most wasted $3k I have EVER spent on something. You would probably sleep better on a $40 air mattress that you can buy at the store. Within the first year we had to have the air chamber replaced. When the bed started losing air AGAIN a year later, we found out that our awesome warranty that was sold, depreciates with time - so you're sold a "20 year warranty" but what they fail to tell you is that it depreciates after the first 2 years. They want me to pay for ANOTHER air chamber - GIVE ME A BREAK. This bed has been nothing but a problem since we bought it. I've slept better on a $200 mattress from Walmart that showed up in a box!

We were very pleased with level of professionalism displayed by saleswoman (Carol) at the Wellington FL store. Carol explained the various products and assisted us to determine which model best fit based on our sleeping habits. We were impressed with Carol's product knowledge. Carol had a pleasant personality, easy to work with, made us feel like we were working with a personal friend. She is a true asset to your organization. We will recommend our friends shopping for bedding to seek her out.

I purchased my 2nd Sleep Number bed last November. This past Spring I received a mailer that said stop by your local Sleep Number store and see if you won a prize. I happened to be near my Sleep Number store within the time frame of the promotion and remembered that I had the mailer in my car, went into the store, and found out that I had "won" a knee pillow. Said Knee pillow never came. I stopped by when I was in the area again to inquire about the knee pillow, and the salespeople said that they would take care of it. Then I was in the area again a month or so later, and they said that I might have to contact customer service, but then said that they would take care of it. I don't have a lot of faith in your promotions. I'm enjoying my bed, but annoyed with this experience.

Please provide my response to your staff recognizing your great employee. Having worked many years in the Human Resource Industry I would have been pleased to have an employee as capable as she was in handling my challenge with a required part.

I bought an I8 with SleepIQ in 2015 and paid the $179.99 to have it installed. I have never been a real fan of the bed because to me it sleeps just as good as regular mattress but cost 3-4 times as much, but I have always said that at least I do have a good warranty with the bed so that made me feel better about paying so much for a bed.

I love my sleep number bed! The salespeople were helpful and courteous as I tried out every bed available. I decided on a bed, got it delivered and set up by professionals and have had amazing sleep ever since. I highly recommend the Sleep Number bed!

With having 3 back Surgeries and a fused neck. My family purchased Sleep Number for them and when I slept on one I knew this was the bed for me. I have had traditional beds in the past extra firm, and one night on a Sleep Number it was as different as night and day. I had to get one.

The delivery team was punctual and professional. Their timely service and knowledge of the product was refreshing and very much appreciated. This is our second experience with Sleep Number and nothing has changed. We received exactly what we expected. Thanks to the entire Sleep Number team.

Overall a very good experience, however 77 average with low 90's best, may or may not be a good thing. I think it is better than what I have been sleeping. Sleep Number was recommended by my daughter so had to give it a try.

We had a Sleep Number bed and liked it, so we purchased another one in Florida. This is our third Sleep Number bed in 10 years and we still have all of them as functioning beds. We love them so much that we wanted the king-size. We moved a queen-size one to a guestroom and purchased a king-size bed and box frame. The team that came out did well. They set it all up and explained to us the remote being in-sync with the internet. They also downloaded the app on the phone. Thus far, we like its quality and we had a great experience with Sleep Number.

I purchased a Sleep Number to get a better night’s sleep. We figured out what we wanted pretty quick, so it wasn’t a complicated process. We went with the one that's partially split at the top, and the delivery was fine. The only thing they didn’t do is they didn’t ask us what height we would want the bed at. I used a floor jack for a car to raise it up so I can adjust the legs and lower the bed because my wife is short. Also, the remote is lacking in user-friendliness. Everything today is a little bit more modern, and the remote is pretty bulky. It’s suggested that you return your Sleep Number to 100 every morning, so a single button push would be awesome.

Broaddrick and Devonte came out and were absolutely great and very professional. Broaddrick walked me through how to operate our new bed and took the time to insure we were comfortable with how it works. Both of them were very polite and professional in appearance. I operate a service company and hope that my service techs can handle themselves the way these two men did. Great job all around from start to finish, would totally recommend this company and staff!

Purchased sleep number bed and removed old bed preparing for scheduled delivery [11days later]. On scheduled delivery date I was informed they were not delivering my bed as scheduled. Called Sleep Number corporate office and they had no explanation, calls to local store were not returned. Terrible service by any standard.... Would not refer anyone to this poorly managed company...

I love your beds, but could you please make it possible to buy split king fitted sheets for your mattresses without having to purchase complete sheet sets? I use duvet covers as my top sheets, so I have no need to buy top sheets. Yet, both times when I have purchased replacement fitted sheets, I am forced to purchase your sheet sets with flat sheets and pillowcases which I have no use for. This is wasteful, expensive and counter to sustainability practices.

Dissatisfied with your product and disappointing experience with the return. Your Sleep store personnel are not trained to explain the cost associated with the return of your product should it not meet expectations. Or maybe they are trained to not make mention and allow the customer to find out the hard way. Either way, you have lost a customer and gained a person who WILL NOT recommend your product to anyone. Your competition does stand by their claim of a FREE trial. You should look into this also versus subsidizing your brick and mortar stores with customer delivery charges.

Just want to let people know before purchasing this product, they advertise a 100 nights of sleeping on this bed for free. That is a complete lie. This company is charging me over $600.00 to return this bed in fees that I was not told about when purchasing this bed. I hope this helps other people think twice before doing business with company.

We tried different mattresses and we ended up with Sleep Number. Their reps were thorough. They went over the high-priced ones, low-priced ones and they made us lie down on them. The delivery team was perfect. We've had the bed for nine months now and we're very happy with it. It's of very high quality.

I thought I had a 20 year warranty on the bed. Called customer service and they said but since the bed is 11 years old and the pump is no longer working they said to replace is $100.00. The first quote was close to $300.00 and I said is it not under warranty.

We purchased a split king mattress approximately one month ago and the store and salesman were great. However, the delivery guys that came were subpar and had little to no personality. They did not do a good job with the set up. They installed the bed and left it 10 inches from the headboard which then allowed our pillows to fall thru when sleeping. And unbeknownst to me at the time, they also did not do a good job setting up the base. After sleeping on the mattress and dealing with a lot of pain due to the plush top, we decided it was not good for us and opted to get a different one. It took them three weeks to bring the new one, which was ridiculous.

I just bought a new mattress. Todd ** at the Westport Road store in Louisville, Kentucky was great. We had talked on the phone several times. He answered all of my questions. Finally being in the store was great! My Sleep Number is 35! I was on a limited budget. I was going to buy the lowest priced model, I bought the next model up, I wanted more cushioning. I can't wait for my bed to be delivered.

Our Sleep Number delivery was scheduled for 9/24/19. Sleep Number had to cancel the delivery due to their truck breaking down. Delivery was rescheduled for the next day but my husband told them it would have to be in the morning since he had already taken off work one day. They agreed and noted it in the computer. My husband waited all morning on 9/26 and they did not come. He called and was told that they could see where a morning delivery was noted in the computer but that they had scheduled it for the afternoon anyway. They told him it will now be 10/9/19 before we can get our mattress.

The 120 night 'free' trail they promote is a gimmick that took me long time and aggravation to finally get my refund, with a 're-stocking' fee. I had to threaten to get my attorney involved. Each customer service person is trained to use certain words against you like, 'I thought my bed was under warranty', they answer 'your bed is under warranty but not the base you purchased with it to make the bed work'.

Love the bed! It was easy to set up with the app on my phone and a great nights sleep the very first night. The delivery was on time and the setup easy and swift. The guys worked hard on a hot day to get everything set up!

I bought a Sleep Number bed 12 years ago. It never let me down over those 12 years. No matter how I felt the night I went to bed I could always set my bed to make it comfortable for me for a good night sleep. I highly recommend for Sleep Number beds.

2 weeks without a bed while waiting for tech to come out. $199.00 to diagnose, paid before the appointment is scheduled. Then another $199.00 plus cost of part to come back and install whatever part is needed. COMPLETE RIPOFF WITH UNREASONABLY HIGH SERVICE CHARGES AND RIDICULOUS WAIT TIME FOR SERVICE. Anyone thinking about buying from this company should know that there is no meaningful or reasonable customer service for the products it sells. Obviously the lowest of priorities. We will not buy another Sleep Number bed because the company does not support its products in a way that shows any concern for the customer. I recommend that no one buy this product.

Great guys. Fast and answered all questions set me up on my iPad. Great experience. Had a wonderful night sleep. I also bought a pillow for side sleeper at the store. Many thanks to the guys who set the bed up. Best purchases I ever made.

Dear Sleep Number what a pleasure it was to be able to buy another mattress from you. My salesman Chris ** was the best. My first one I bought I was living in Maryland 19 yrs ago. This is the best sleep and rest due to the fact that I had a back injury. I recommend this bed highly to the world. Thank you. JoAnn

I enjoyed the first Sleep Number, which is a little more standard of the bed prior to this second Sleep Number. But my wife has had some back surgery and she needed to maximize her comfort. So I got a 360 as my second one. But when I first got it, some things had to be troubleshot. Sleep Number outsources their 360 frame, the construction and maintenance of it, to another company. In other words, it’s an OEM of the product.

Great service and love the bed. The delivery crew was so helpful and very great at explaining how the functions on the remote worked. The salesperson was good and helpful as well, but the service crew really stood out and went above and beyond.

Do not do business with this company unless you plan to keep your "bed" forever. If you need to return it, they will screw you royally, and treat you like dirt to boot. The absolute worst company with which I have ever dealt in my entire life.

The in store experience was great. I was given a delivery date and "the truck broke down". I was given a second delivery date and no one showed up or called. When I called they said the bed wasn't in stock and would I wait for a third delivery date. No thanks! I cancelled my order. Good in store experience and good product without execution gets ONE star.

People lose enough sleep over problems in the world -- so nice not to have a problem with what I'm going to be sleeping on! I called, told them the problem and voila! Within just a week, I had the replacement. Understand, I have back and hip issues & an extremely limited income. I tell people, this bed is worth literally saving up your pennies for. Not only because it relieves pressure points and you can change your firmness for different sleep or sitting up positions, or even fitness levels (more muscle tone after PT can make your comfort setting change) and with this you don't need to waste time trying to make a too soft bed work with boards, or a too hard one work with foam. Those things never actually work. This does. Press a button. Done.

Service was fantastic from start to finish. From the purchase to delivery everything went well. We are so satisfied with it all, including our bed! If you are looking for the best mattress and the best service, Sleep Number is the one to see.

The two gentlemen that delivered and set up our new bed were top notch! Very friendly and professional, cleaned up after themselves, walked me through all that the bed could do and were on their way in no time. I wish all delivery people were so proficient!!

We were happy with our first Sleep Number, but it wasn't enough. It was the basic one and it was beginning to sag. In order to pop it back up, there was gonna be a $200 charge to get a different cover. We knew we needed an upgrade and decided to go to the store and get another one. We like it and are happy with it. I find it to be a very user-friendly bed that is not cost-prohibitive, but for me, it's a little bit higher than it should be. I'm not that young and while I don't have any problems now, in another 10 years, I might have problems climbing in the bed. The foam is holding up pretty well though. Plus our settings are fine. I have referred Sleep Number to other people.

They promise a refund and still have not received it, said they put back on a gift card which they kept at the store at time of purchase. Talking to a lawyer about next steps. Dont understand why they cant cancel that transaction and write a check. Not recommend this store to any of my friends and service members.

Due to a moldy foam pad, we called and SN replaced it, the airbags and hose at no cost. That was customer service going above and beyond our expectations! I’m very thankful for that kind of service. And shipping was super quick.

We have a regular Sleep Number that doesn't lift up like other beds. Overall, I've found it to be a good bed.

Damien ** is an amazing sleep professional. Thank you for that one on one service and your knowledge about the bed and company. We bought the bed on the spot because of you and your customers service. You made us feel like friend and family. Even with other customers you helped we felt like we were the only customers. Thank you for doing the demo with me and when I brought my husband in later that day. We can't wait for the bed for get here. Only sad part. We have to wait 2 weeks for it.??? Thank you again Damien!!!!

Visited a store. Hugo (I believe) was extremely helpful in helping me make my decisions on purchasing sheets, pillow cases and pillow protectors. He spent plenty of time and was not at all pushy. Helped me get my best deal. I did use some reward points I had earned from recommending someone but he helped me get a great deal.

The men who delivered our Sleep Number bed did excellent work. They completed the set up job, took our old mattress and box springs and show us how to operate the remote. We were pleased with our first use of the bed and I’m sure we will be even more so when we learn more about the remote.

Marty ** is a knowledgeable professional who truly understands and believes in her product. Definitely see her if you happen to be in the market and live anywhere close to Jensen beach. The I8 is the most comfortable bed I have ever experienced.

My husband fell in love with Sleep Number once I got him to try one of their mattresses. I liked how he and I could have different thicknesses of the mattress. Sleep Number's delivery team did very well and we really like our bed so far. We look forward to coming up and going to it. The bed is of good quality and it’s getting my money’s worth.

Sleep Number 360 seriously injured my Disabled son. June 8th your bed was delivered for my disabled son. From day 1 the bed had a mind of its own, inclining and falling flat all by itself. After many calls and always saying you don't send technicians out and it's not your problem. Bolts would fall out and wires would unhook. Finally my son got seriously injured trying to reconnect a wire and the bed fell on him pinning and trapping him by his chest. Thank God we were home, who knows how long he could of been trapped. But my answer from Sleep Number was, "It's not our bed, not our problem, but we'll give you a free pillow, and no we don't exchange beds once they are in your home. That option is no longer there". It will take 6 months for my son to heal and has constant pain.

We've had Sleep Number at home for around 15 years and I liked their adjustability. The quality is very good and I didn’t have any problems with it. The new one is really nice and you can see how they’ve made changes over the years, and even made them better. When it was delivered, it went great. The reps took down my other bed and moved it to another room in our house, and then set up the new bed. It was very quick and they did a very professional job. I had an excellent experience with Sleep Number.

Great salesman, didn’t try to sell me something I didn’t need or want, but was thorough in his presentation. Delivery was on time as scheduled, with sufficient notice that they were on their way. Delivery guys were professional and knowledgeable. That was the best sleep I had in years, thanks Sleep Number.

We spoke with reps from our local store regarding cooling blankets. They were more interested in learning about the issues at hand and not making a sale. We were informed as to the best products for our current needs. Great service and great products. Thanks.

We liked the adjustability of Sleep Number and the warranty, too. Their salesmen were very good. They were good at answering our questions. Otherwise, I wouldn’t have bought the product. So far, Megan hasn’t complained about it. She likes it and she’s recommended a couple of her friends. One of them actually bought it.

This is our second Sleep Number bed in our 32 years of marriage. We started with a conventional full bed, then a Queen water bed, then an off-brand King air bed (that lost its air on my side every night), then a King conventional mattress and finally our first Sleep Number King about 10-11 years ago. My wife is 5’2” and 130 lbs. I’m 6’4” and 350 pounds, on a good day! Quite the difference in size. Our first Sleep Number was the first bed that I could turn over in and not wake my wife. It has held up flawlessly and has never lost air on my side. It has been quite comfortable for both of us.

The representative took my information. He troubleshoots my issues. Then instituted warranty replacement of my pump. I love my Sleep Number bed. It is the most comfortable bed I have ever slept on. My wife and I agree that we will never own anything but a Sleep Number bed for the rest of our lives.

The two men that delivered our bed were polite, friendly and courteous. Gave us step by step “lessons” on how to operate the remote. Their names were Derek ** and Claudis **. I hope you get people as good as these two delivering your bed!!

We’ve had Sleep Number for about 12 years, and we're now on to our second one. My husband likes the firmer mattress than I do, which was what we started with. Then, when we purchased our new one, we wanted to make sure that we had the flexibility of getting the feet up and down now that we’re becoming of age and we relax and watch TV in bed. The rep was very informative and helped us make a good, educated decision on which one to buy. The guy who came here for the delivery was also very informative of what we should do to make the bed and work the bed. They were able to do everything I needed them to do.

FIRST TIME REVIEWING ANYTHING ONLINE EVER. IT'S THAT BAD. We have had our Select Comfort mattress for some time now and we have never been happy with it. I've contacted the company several times concerning a huge gap that divides the two sides of the mattress. This gap is 7' wide at the top and 3" at the base of our mattress. Before buying this mattress, ask yourself if you are ok falling into a huge gap in the middle of your bed if you get anywhere near the middle. The fine people at SC "customer service" told me that many people buy a foam insert to fill in the gap. WHAT? Plug a hole in a $5,700 mattress with foam. SMH. For a mattress with the price of a used car I expected better.

Delivery window 8-11am. Arrived 10:56am. I was on a work call, and the technicians set up the bed, made my daughter-in-law sign something and they left at 12:05pm without me knowing anything. Bed doesn't work, remotes say "connectivity error." Customer service tells me they will have the delivery techs come back out when they wrap up the current install before they go to the other 2 stops. Delivery driver, Brandon (very rude), calls me to tell me that he isn't coming back out until he gets all of the other customers delivered today.