Saatva Mattress Reviews

I just ordered my mattress and within 24 hours received a confirmation or potential delivery. The order process was very informative with the recommendation of which mattress to order for your particular sleeping habits. I have already recommended to a friend and confident I am going to love my new bed.

My wife and I purchased 2 Saatva mattresses in January 2018. Because of a shoulder injury I bought a full size with foundation while my wife sleep on her new queen size mattress on a low platform for her size. We both have struggled over the past years to sleep soundly, and we both are amazed how well we sleep now! As an older couple it is the best money we have spent for a peaceful night's rest and sleep! It was a wonderful experience to buy both mattresses through the same great customer service representative rather than an automated system or Internet!

I ordered a firm mattress because I need extra support, I have a bad back and sagging is my enemy. For the first six months or so the mattress seemed alright before I noticed some sagging in the midsection. I'm not a real big person, I'm 5'8" 195 lbs. After a year the sagging started bothering me and I found myself sleeping at the outer edges of the bed to have any decent support and I've finally given up on fighting with it. I am so fed up with mattresses that give out after six months. Tired of wasting good money, too. I had hoped my money would've finally got me a bed that will perform and hopefully last ten years or more but once again, I am very disappointed. What to do now? Waste more money on another hyped up mattress?

Buying a quality mattress can be on of the most daunting experiences for anyone. Soft or firm, pillow top or whatever, number of coils, you name it. However for this purchase I googled the "Best Mattress" and Saatva was number 3 on the list. After reading the information on the first two on list, I immediately realized that both were a bit out of my budget. However, Saatva utilizes a different model and I was able to purchase what may be the best mattress I ever had at the cost of most stores average. While I have not received this custom made mattress (yes, custom made) my expectation level is extremely of the quality for price. I will continue this review once I receive the mattress.

The customer service so far has been superb. Every person I talked to gave me clear and accurate information and followed up on all of my questions in a very timely manner. It appears that this is a company that takes good care of customers. I'll do another review after I receive my mattress in early March.

I was hesitant about buying a mattress online, but there were so many good reviews for this company I decided to try it. They have a live person that you can ask (or not) questions to help you decide if this is the mattress you want. I decided on the firm because I have back issues. They kept me advised of the progress of my order and called when it was ready to be delivered. It comes with a 120 day, free, no questions asked, return policy. It took a total of 9 days to get the mattress. They also took my old mattress away at no charge. This is the best mattress I've ever had. I have back issues but I can lay on my back or either side with no pressure on any part of me. When I wake up in the morning, I lay there for a while just enjoying the comfort. It is almost like sleeping on a cloud. No way would I ever send this mattress back! Great mattress, great service and made in America!

Process is easy, with all the information you need to make a purchase. Everything is explained so there’s nothing hidden that you need to worry about. I researched mattresses for a year and nothing beats Saatva! I’m now eagerly awaiting the delivery of my new mattress!!

This is my second (replacement) mattress. The first one I thought was defective. This one is the same. My hubby and I wake up everyday in pain. This mattress is not for everyday sleeping unless your under 150 lbs. NOT HAPPY AT ALL!

I ordered a new mattress custom plush with ease online after much research. My air mattress is 15 years old and ready to be replaced. I was impressed with the 120 day return policy and all the reviews. I’m now anxiously awaiting my new Saatva.

I purchased this mattress about 3 years ago. It is the most comfortable mattress that I have ever slept on! I truly look forward to sleeping on it every night! I would recommend this quality mattress to anyone! Thank you Saatva!!!

Just got off the phone with them. Again. More than a year after my purchase of a queen size mattress, the negative reviews and truth about their stellar reviews is finally surfacing... Turns out they've been paying money to remove negative reviews. They had the nerve to ask me to send photos of the sag in my 5th replacement bed. Unreal. They took the last one back for "inspection" because of my repeated back pain and sagging complaints. I asked about the results. They don’t have them, can’t share them. Every time I complain I’m told my experience is "waaay outside of the norm. Uncommon... Never seen a case like this before." What a crock. I can’t sleep, can barely walk and now they are trying to convince me I’m nuts. Learning that they willfully contrived their satisfaction scores by buying out negative adds is the most disgusting part of it all.

This is my second time ordering from this mattress company. They made my first order so easy and kept me informed through the entire process. And the quality was excellent, so I knew when it was time to replace my really bad Sealy mattress (caved in the middle) after only 3 years this was the only company I was going to order from. The whole process from ordering to delivery was simple and painless. On top of that they make a great product... no off gassing or weird smells on the mattress. Love this company and the mattress. And they help wounded warriors... how awesome is that.

I called on a Sunday morning to get more precise information. We ended up doing a text chat because of a poor telephone connection but the chat went smoothly. All my questions were answered. I was very impressed that there are actually open 24/7. It was easy to find what I was looking for online. We talked about my specific needs and decided on the plush mattress. I also wanted to know if the adjustable base would fit in a bed with side rails. She said it would so my only concern is that it will be tall enough because my bed is quite large and needs a tall profile mattress. I’m getting the adjustable platform with the 11 inch mattress.

This is the first time I have purchased a product (SAATVA Mattress and electric bed) this costly via the internet, the chat service made it a breeze with all my questions being answered promptly and politely. Now I await the delivery.

Easy ordering because there is a wealth of information on their website. All the customer reviews were so important on this online order of such a type of order. Normally most people go and lay on a mattress thinking it is the way to order with the supposedly informative salespeople. So this was a stretch for us to order online. Price was right. Made in the USA was a big factor. The warranty is absolutely one of the best, can't go wrong with this purchase. Waiting to give the review on the delivery and comfort level of the mattress. Would like more people to try this site, They have 17 factories across the USA. Employ many people. Have a great customer service. Until my next review.

I called Saatva to find out about firm and luxury firm. She asked me what l was sleeping on and if I liked it. It was a purple foam and I hated it. I read, reviewed and ordered 2 luxury twin co to go on my adjustable frame. She was the greatest in helping. And when I will get the mattresses. Moving 2400 miles to a condo. They are the best company I had the pleasure to talk to. Can't wait to get the beds.

Purchasing a mattress from Saatva was extremely easy. Every step is clear and direct. I like the fact there is free set-up and pick-up of the old mattress at no additional cost. I am looking forward to the Saatva experience. My purchase should be here in 5-12 days.

I tried to order two different comfort level mattress on my iPad. It was not going through and the customer service kindly and with patience helped me to buy it online because I wanted to use Klarna finance to pay in six months with no interest. Thanks her.

I was about to go through the hideous experience of going to furniture store after bedroom store after furniture store to try to pick out a new bed. I still don't know how I got lucky enough to come across your webpage. I was especially interested in finding an online store I could do business with that provided white glove service for pickup and delivery. I'm now in the process of cleaning up and rearranging the bedroom prior to delivery of a new mattress and box spring. It's my hope is that my delivery will be scheduled for closer to 15 days in seven days. Originally read everything on the website, bookmark the page and thought I'd come back to it later. However, I knew my need for new bed wasn't going to get any better in a couple of days, so I decided to go all in and place the order yesterday morning.

SO FAR... I am very impressed with the Saatva mattress buying experience. I just ordered it so my review does not include the actual delivery or even a first night's sleep. But, so far, this company has been very informative, very energetic and noticeably proud of their product without being pushy. I like that there was someone instantly available to me if I had any questions. I did a lot of mattress comparisons and visited the Saatva site multiple times over a three or four month period. There are many reasons why my final decision was Saatva! I am very excited about getting the mattress.

The online experience (Mattress Purchase) was well done. The website was informative and the shopping experience was quick, efficient, and easy. I contacted customer service once after the order with a question and they were professional, articulate, and very responsive. So far so good!

We just bought a Saatva Mattress. The buying experience over the phone was helpful to our specific needs. Wendy answered all my questions with constructive suggestions, ease and patience. Originally, we hesitated to buy a mattress online but the reviews are wonderful... and a picky friend told me last year she bought from Saatva and was extremely happy. Look forward to receiving our new mattress!

This is our second Saatva mattress. Before our first Saatva, we tried every mattress. From Sleep Number to Tempur-Pedic. The Saatva mattress is built better and consistently gives a great night's sleep. I could go on and on. Bottom line, better made, made in the USA, better pricing, 120 day try period, fantastic customer service = the best mattress made!

After searching on web for new mattress, a big item purchase for me, decided on Saatva. Did request brochure, & after receiving in timely fashion, had few low pressure inquiries via email to see if I wanted further assistance. I really like the fact that their website provides so much information about their products. Spending this much money, I want to know I'm getting a great product that will perform well & last a long time. Am looking forward to delivery & my first trial of the mattress. Feel secure in knowing full disclosure of their return policy, & after reading reviews linked from their website, to several well known companies, I believe I can trust everything they state.

Saatva was recommended by a friend, so I went online to do some research. Long story short, I ended up placing an order that day. The website was quick and easy and the correspondence so far has been very good.

I was told that maybe purchasing a mattress from a online company would save me money, so I took on the journey. So far the experience has been good. I have been in several chat sessions, and reps have been very responsive to my questions. I have ordered a king size Luxury Firm, with foundation and frame. I continue to look for reviews on this mattress, and all in all they are good. I have definitely read some bad ones. I hope I am able to send a great review when all said and done. We remain optimistic with our choice of comfort. We are switching from queen sleeping to king sleeping. As we age we grow wider instead of longer, so no CalKing... lol.

First let me say the customer service buying the mattress and any concerns I had were taken care of and excellent. I waited to do a review until we have used the Saatva for at least a year. It has been since September 2016, my wife and I are completely unhappy. For this style of mattress, it isn’t terrible. We find ourselves being rolled to the middle of the mattress and we’re average/normal size. The only way to have it feel like it did when we first bought it is to lay on the outer edge. I personally can’t sleep longer than 6-7 hours until my back can’t take anymore (zero back surgeries) and I have to get out of bed. For the price, it’s probably better than equal competition. Just didn’t work for us. What we learned is we like the spring style again and most likely be going to a hybrid style.

I realized, after owning my Saatva Mattress for over a year, that it was not firm enough. I sent an email to customer service to see if we had any options for an exchange, even though we were obviously far beyond the 120-day trial period. Within minutes, a customer service rep called me and offered a new mattress for 1/3 the cost of the original. I was extremely impressed with the customer service and their willingness to offer a solution so long after the date of purchase.

I searched for an online company that could sell me a luxury mattress at a decent price. I did my homework and settled on Saatva. They are a "new" company, founded in 2007 I think. Everything that I could find on the internet about the company or their product was very positive. I live chatted with two different customer service reps. And still had a question when I was attempting to finish my purchase. I called and had a very respectful representative answer my question and offered to complete the purchase for me. Which I allowed her to do. So far, everything she said would happen, has. I have received two status emails from Saatva. And I look forward to the 120-day trial period to test the mattress. Who gives you a 120 day test period with free returns these days, unheard of. Unless you are very confident of your product. Stay tuned, I will keep you posted.

Easiest mattress buying decision ever: Our first mattress was delivered hassle free and when we decided to get a larger mattress we knew what we were getting. Great company, great product, awesome. Definitely recommend to friends.

I have not yet received my product but everything till this point was excellent. Easy to use website for ordering, live help if needed, everything you could ever want to know is available right on their site. Once order was placed I received an email confirmation immediately. I then received an email asking me to confirm everything I ordered was correct. The 3rd email let me know my product was in production and a time frame for approximate delivery. Even gave me info on what to expect on delivery day. Everything they promise on their site is 100% true. Can’t wait for my new mattress to arrive.

I have had the mattress for almost 2 years and am extremely disappointed. After less than a year we had a middle hump in the mattress and since you can not flip over it continues to worsen. I weigh 140 lbs and my wife 108 lbs. After not having any means to fix this problem, and now both of my shoulders have started having extreme discomfort and pain as I am a side sleeper. I am ready to throw it away. Do you have any pick-up service. I am also going on social media and Yelp to voice my complaints.

When I decided to purchase a new mattress a week before Christmas online I was worried about how long delivery would take. The website explained they are manufactured as ordered and delivery would be 9 -18 days. They also offered a phone number to see if the order could be expedited. I spoke to Max and he explained the process and said if I placed the order he would make note of my requests for expedited delivery along with an afternoon delivery window and Max gave me his direct phone #. I placed the order online and called Max back. He confirmed everything and said he would do his best. This was Dec 20. On Dec 27 I received an email stating the mattress had finished production and a few hours later I was contacted by the shipper who was already aware of our request for afternoon delivery. Possible delivery for Dec 29 if not then on Jan 2. Kudos to Max in customer service for an excellent job.

Seriously outstanding customer service so far - Ordered a mattress yesterday and feel very confident that if anything at all goes wrong in the delivery process or even after having our bed - they will take care of it. I have had to call a couple times to tweak my order and there is no wait, no confusion, no passing me off to multiple people - just quick and easy. Instead of keeping me on hold for 20 minutes for an inquiry I had about delivery, the CSR said he would call me back with the answer after confirming my number - which he did promptly! For a larger purchase like this it’s wonderful to feel in good hands!

I talked to Kristel **. She was fantastic! Made the whole buying experience easy, way easier than going to a store and being hounded by commissioned salesmen. I have chatted with a few people online, and they were all great too. Everything in the research and buying phases has been amazing and I now expect it from your company! Thanks Saatva!

When it comes to buying a mattress these days there's so much to consider... innerspring, memory foam, adjustable, dual comfort. The list goes on and on. I was initially wary of buying a mattress without at least sitting on it first, but Saatva's friendly customer service put me at ease, and their return policy sealed the deal. The delivery was hassle free, setup took about 5 minutes, and from that first night I knew we had made the right decision. Get off the fence and buy with confidence!

In the summer of 2016, we purchased our first mattress from Saatva. It was a luxury firm king size. We were amazed with the quality. The bed is extremely comfortable and we no longer had back pain. Unfortunately, our home flooded due to Hurricane Harvey in Katy, TX. Our home had over 8 inches and we had significant damage and loss. Today I called to reorder the same product and the customer service representative Gloria was so kind and helpful. Saatva gave us a very nice discount on our new mattress. Please consider this American made company when you purchase a new bed.

After months of research, my husband and I concluded that we definitely would buy from the brands offered by the Saatva Mattress companies, thinking of Loom and Leaf specifically. We went to a big box store just to see how the Tempurpedic mattress felt. While my husband loved the super firm mattress and the cooling gel, I felt it was too hard and too cold. In expressing these issues to Ellie, at Saatva, we were grateful that she really considered our very different needs and thoughtfully assisted us in arriving at the conclusion that a firm, innerspring mattress with the European pillow top would best meet our needs.

I wanted to buy a mattress online and boy, that is not an easy task, so many companies with so many reviews. Saatva was different, they don't mail you a mattress rolled up in a tube that you have to haul around yourself, they come and set it up. Saatva mattresses look like traditional mattresses, until you look under the hood. Their website explains very clearly what sets them apart. I ordered the firm mattress that 80% of customers like. It was a little firm for me and causing some joint pain. I called and they sent me a topper that arrived in less than a week and they extended my trial period by another 3 months. Giving me 6 months to decided if this mattress will work for me (it seems to be) or if I should exchange for the softer one. Who does that these days? Saatva goes above and beyond, they want you to be happy and it shows. Exemplary company and a wonderful mattress. I will never buy a mattress anywhere else!

I recently found Saatva and cannot share my praise for them enough. I have purchased the old fashioned way by visiting Sleepy's, I bought two mattresses from Leesa, and just splurged with a king sized Saatva getting the Luxury Firm. This is by far the best mattress I have ever slept on. I am speechless at what a difference it is relative to prior mattresses. I have had numerous back surgeries and this was worth every penny. Beyond this, every step of the way they have shown top notch customer care. Keep up the great work. I am now a lifetime customer!!!

I researched very carefully the different bed options. I did try an adjustable bed at a local store, but decided based on my research to go with Saatva. I like the fact everything is made in the USA. The delivery and set-up went well and was very timely. I cannot say how very much I love the mattress and the adjustable base. The zero gravity setting has been perfect and my sleep is better than in the past.

I won't buy this mattress again, and regret not returning it a couple of years ago when I bought it. I have a bad back, total spinal fusion due to scoliosis, degeneration, etc., and the mattress doesn't help; maybe causes more pain. I ordered the "flagship" model and it is hard, and seems to start sagging early on. To me, it is just an average coiled mattress, nothing special. Also, I noticed that all the wonderful reviews seem to do with customer service. In fact, the ONLY time the company contacted me was prior to even receiving the product, asking for a good review about their customer service experience. At no time after purchase did they contact me asking for a review on their product. Well, at least the delivery experience was ok, with courteous gentlemen.

First and foremost, we love our bed!!! Hard to pick a mattress by laying on it for 3 minutes. We bought with Saatva because they have a 120-day no ask money back guarantee. Try it and love it or return it. We love it! So comfortable! So much so that we bought another for our guest room and my parents didn't want to go home! In addition, the delivery people are so nice and set everything up. But the best part was that when we bought our second mattress, we also bought a frame for it and set up a room for my parents downstairs due to my mom's knee injury.

I was leery about purchasing a mattress on-line but the Saatva Mattress Co. makes a very good point. You can't determine from 2 minutes on a mattress in a store if the mattress is right for you. They offer a 120-day trial of your mattress with a full return if not satisfied. Who could turn that down? That was just the beginning of a very pleasant buying experience. The price was right and the customer service was top notch up to and including texts from Mr. Saatva to make sure all was going well. I am very pleased with my mattress and very pleased with the Saatva Mattress Co.

Not long after we had our new mattress Hurricane Irma came up the coast toward our home. We left for Colorado to escape the storm but received a call from our friends who had a mandatory evacuation of their home. We let them stay at our place. I have received a call from them wanting to know the name of the mattress company etc. so they can replace their 9 month old mattress with the same as ours. She said it was the best rest she had had in years.

I usually do not write reviews but for this mattress I had to... For many not a few many years I woke up every morning with a painful back. I must say on the first time sleeping the Saatva (I’m a side sleeper) I woke up with no back or shoulder pain.

Purchased the firm. Breaks down way too fast and offers NO support for anyone curvy or overweight or just heavy. Bed looks flat. Lay down on it and poof, it's like laying in a hammock. Was tolerable for about 6 months. Bad ever since. Look for a traditional spring mattress of good quality.

So about two and a half years ago I decided to go with Saatva because of the great reviews. So I went for the queen size Luxury Firm. When I first received it I was extremely relieved to get a new mattress and my wife and I slept great! However after about 5-6 months in the mattress started getting softer but to the point where you could feel and hear the coils in the mattress popping. It was extremely strange and I began getting severe body aches across my entire back. I called Saatva and with no hesitation they replaced the mattress with a new one.

Was reluctant to order online but did so after reading other reviews. Was replacing high dollar memory foam king size mattress that wife always hated. Took a while to get it but well worth the wait. Delivery was perfect, took away my old mattress. Initially thought about keeping it just in case I wanted to return this one but figured I was going to buy another new one from somewhere anyway so it could go. After the first night sleeping on this mattress, wife and I both agree, it's not going anywhere. We love it! Firm and luxurious, not hard. Best mattress we've ever owned. Highly recommend this company.

I read everything on the website for Saatva after their advertisement appeared on my computer screen. Then I called and spoke to Kristal to answer a few more questions. My spouse and I are 75 years of age and have owned several mattresses in our 53 years of marriage. Our last set was an adjustable bed which was never really satisfactory to us. I purchased the Lineal King Adjustable bed and the Saatva (2) extra long mattresses in the mid-range for comfort. I received two phone calls while waiting for my order and it came a few days earlier than I expected. The delivery folks were great. They had everything set up in no time and everything worked perfectly.

This mattress is like having a 5 Star Luxury Motel Bed in our home! I called the SAATVA phone line with my questions before our purchase and a real person answered the phone! I was NOT redirected. I almost forgot what that feels like. We now have that “Ahhh” feeling when we go to bed every night. The Luxury Firm mattress feels like a very expensive bed but is actually quite affordable. We have and will be recommending SAATVA and the Luxury Firm mattress to friends and family. Thanks again SAATVA for giving us the most restorative and restful sleep we've ever experienced in the comfort of our own home.

We purchased our mattress and base just over a year ago and despite rotating it has developed deep sagging on both sides. When I contacted Saatva with my concerns they would only replace our mattress if I paid an additional $799.00. He said we should have purchased the firmer mattress and said I must not be using the correct base. The base was purchased from Saatva at the same time. The pillow top is incredible but trying to get comfortable sleeping in the valley is impossible.

After many years of sleeping discomfort, my husband and I read reviews of Saatva. We were impressed by the positive feedback of Saatva customers. We were particularly impressed by the fact that Saatva is an American company. In previous years, we have searched all of the name brand mattresses which were also the mattresses priced from $5,000-$10,000. It is our opinion that we should have quality without purchasing a product at this ridiculously high cost. Our previous purchase was a huge disappointment, and required my husband to put a sheet of plywood between the box springs and mattress to hopefully provide more support. Even with this, I continued to have great pain and discomfort in my back and hips. The mattress lacked quality of comfort and firmness, thus making every night miserable, and awakening to tiredness and aches.

I received my mattress yesterday and have not slept that good in years. I had a little trouble with the trucking company when they were going to deliver and I called Saatva and canceled the order. I received a phone call from them apologizing and it was delivered by a different trucking company. What a good experience to talk to someone that was easy to deal with dignity and class. I would recommend this mattress to anyone looking for a good night's rest. Made me feel 20 years younger when I get out of bed. 5 stars PLUS.

Customer service is good and ease of ordering makes it nice but when it came to arranging delivery they were inflexible in meeting my needs. The mattress was extremely comfortable at first but within about 6 months, it was horrible! Soft became WAY soft - the center HUMP makes it uncomfortable and makes you feel like you are sleeping in a hole. I sleep alone and switched sides after 6 months. Now the other side is way too soft and I have to say that I only weigh about 98 lbs. Right now I sleep in the center but feel like I'm on top of a mountain. Hate it. Would not recommend this mattress at all.

I like to leave thoughtful honest reviews. We bought our Saatva Mattress over 2 years ago. Since I am 25 lbs overweight I bought the firm. Until recently I was very satisfied. However as of late I am waking up with a hurting back every day.

In late August 2017 I attempted to purchase a new mattress from Saatva. I paid over $1,000 for the mattress, an amount that was immediately charged to my visa. There were multiple problems trying to arrange delivery. Mainly, the delivery company (not Saatva themselves) would not provide more than a 24 hour notice for when they would appear at the house. Moreover, they required a 1/2 day delivery window. It wasn't easy to arrange a 1/2 day off work with such little notice. However, we finally ironed out a mutually satisfactory solution and I had a Saturday delivery date.

My husband and I purchased the Saatva Luxury Firm Mattress after several days of reading reviews and watching videos. We were hesitant about buying a mattress online, but decided to go for it. The customer service was pretty good, they sent me an email and text right away to confirm my details. The mattress took about 2 weeks to arrive. It seemed well made. The delivery guys had to wrestle it up the stairs, it was extremely heavy.

My husband has not been happy with our mattress since we received it. He sent it back for another but continues to complain almost every day. His complaint is that it caves in and he feels he sleeps in a gully. He is 6' 3" and 228 lbs. You can see the large indentation. It looks like an old worn out mattress. We are constantly turning the mattress... to no avail. Please help! I feel fine but he is so unhappy and sleeps restlessly most nights since we purchased it.

Due to cervical neck issues, I purchased a Saatva Firm Mattress in November 2016. The firm support was perfect for me but not so great for my spouse. I contacted Saatva and they immediately sent out a Luxury foam topper which was a good solution. We are satisfied with this mattress. We were very happy with delivery and set-up.

A Saatva mattress is quite possibly the WORSE excuse for something to sleep on ever made. Sure their photos are comforting, and they offer you the return, but the reason you bought a new mattress is to get a good night's sleep and not have pain in your body from the bedding and you will get neither from Saatva. All mattress reviews, like this one, should concern the product itself, not the happy folks who placed your order. In Saatva's case, the product itself is a piece of excrement and should be used only for allowing kids to jump on. Never, never depend on this company to provide you with the product they are pushing... falsely pushing. The Saatva company should be reported to the Attorney General of Connecticut.

I ordered this (Cal King) mattress without even laying on it because first of all... the excellent reviews. Customers all had excellent things to say. I was waking up aching all the time but when I would stay in a hotel a couple days or travel, I would feel great. My mattress was 15 yrs old and was sagging. This is American made and they back up what they make. I was going to have neck surgery in a couple months and wanted a good mattress to heal on. I got the flagship model and we absolutely loved it and started sleeping through the night and quit aching. Love love my Saatva and highly recommend!

I was planning to buy a Saatva Zenhaven mattress today and had a final concern prior to purchasing. Instead of the chat rep actually reading my question, I received cut and paste replies. When I tried to clarify my question, I was directed to claims made on the website. I never once received what I asked for, and it turns out the the mattress warranty is quite generic and written fully in favor of the company (of course). I've had many poor experiences with mattress companies and had believed that Saatva would be different. Unfortunately, it turns out that they fit the mattress company mold perfectly. Very disappointing.

We have had the Saatva Mattress for a year now and are very satisfied with the comfort of the unit. The problem my wife is having is that the mattress is extremely heavy and is difficult to lift to change sheets. We have the 14.5 Queen unit, is the 11.5 significantly lighter? Other mattresses we have had were never this heavy and that may have to do with construction. Have others had the same problem? If we decided to go to an 11.5, is there any price offset?

I bought this mattress for my daughter and we are all in love with it! She by far has the most comfortable bed in the house! I sleep great in it, and yes I have tried it out. ;) The whole experience was great! The delivery was easy and painless. The delivery men came and put it where I wanted and even took the plastic off for me. I will definitely buy from this company again.

The reason I am writing a review is because of all the sleepless nights we had on a new mattress purchased not even a year ago that cost us over $2k and unfortunately after countless attempts to get something done about it... nobody really cared. I will NEVER purchase another mattress from a store again! Anyway, I was very skeptical about purchasing a mattress online. However, after having bad luck with purchasing one last April 2016 from a well known mattress store for lots more money and only to be unhappy about 3 months later and couldn't sleep on it, we contacted the store and found out they would not do anything about it. Therefore, I started searching online and stumbled upon the Saatva website and after weeks of sleepless nights and doing tons of research and reading of reviews on Saatva... I decided to go ahead and place an order.

After searching online for mattresses and visiting the Saatva website I was constantly seeing Saatva ads on websites. No big deal these days. They all use that tactic. What they don't all do is send you a brochure 4-6 weeks later through the U.S. postal service with your name and address even though you never entered any personal information. This company is using data mining or outright hacking to acquire customers personal information and I recommend that nobody ever purchase goods or services from hackers, spammers, or any other company with such questionable business practices.

We bought this bed in 2015 and just wanted to say the mattress is still as awesome as it was when it was first delivered. We love it and we are so grateful for finding this bed online and so easily. At first we were apprehensive. We thought why would you buy a bed online without trying it out in person. The warranty helped to convince us and the reviews 2 years ago convinced us. This bed is amazing and I hear what my friends tell me they paid for other state of the art beds (I won't name names). Good luck to them and I hope they are as happy as I know we both are. My pockets are much happier than I am sure their's are but even more important, my sleep is so much better. We love you SAATVA!!!

I ordered this mattress in July 2015. At first, and probably in the first 6 months it was fine. It is now sagging and I wonder what will happen by next year. The firmness I was expecting for at least 5-7 years is already gone. The edges sag significantly and there are sags overall and less firmness throughout. Very disappointing.

Unfortunately, less than two years since my purchase, my mattress is going soft, but I've been assured that's not common and customer service to set up for a free replacement has exceeded my expectations; couldn't be better. This is how all companies should handle product related issues.

We are very happy with our Saatva mattress! We've had hybrid waterbed (looks like a regular bed and has with stability baffles inside the water bags). I was having various hip, shoulder, neck and back pains during the night. My husband was reluctant to change from a water bed, but with the 120 day trial period, we had nothing to lose. We are both pleased with the comfort level and good sleep we're getting on our queen, luxury firm mattress with boxspring. The bed is soft enough, but gives the support I need for a great night's sleep! From ordering, delivery, assembly, quality, price, comfort, everything - we highly recommend Saatva!

This rating is misleading because it isn't the experience I am unhappy with, it is the product. Saatva Mattress Co has top notch employees and my dealings with them were excellent even though I returned part of my original order. My dissatisfaction is with the mattress that I purchased. I've had it for about 6 months now and it is no more comfortable than my previous mattress. In addition it is so big and heavy that I cannot even lift a corner to tuck in sheets or blankets. Instead of being marketed as premium flagship mattress, jumbo would be more accurate. Perhaps I should not have tried to make such an important purchase online.

Disclaimer, we did NOT end up testing out the mattress itself. This review is in relation to customer service / their contracted delivery partners. We placed our order with Saatva in January. We were told "once the bed is ready, you will get a call from our delivery partners to schedule your in-home delivery." We never got that call... Instead, we got an email stating "your mattress will be delivered tomorrow morning between 9:30 - 11:30." Note, this was a WEEKDAY. There was no way either of us could have taken off of work. So, we reschedule with Garrett's Moving & Storage Company... and are told "we can completely reschedule your delivery for Friday after business hours." We call back to confirm... and no less than an hour later are told that cannot happen and they have "6 people ahead of us and 4 people behind us."

This is a preliminary review and thus the two stars. I received my Saatva Luxury Firm (supposedly not too soft, not too hard) a few days ago. So far, the experience has been really bad! The mattress is hard as a rock and really uncomfortable. I will wait a few more days to give it a fair try. But I think this will be a return. I was misled by all the positive reviews. Beware!

We received our new exchange mattress yesterday as promised, on time!!! I just want to express how incredibly satisfied we are with the new (Queen Firm) mattress!! There is no more sagging problem as with the previous mattress (Queen Luxury Firm) and we had a very good night sleep in a while. :-) Thank you so much for your wonderful customer service team who handled this exchange in a very professional manner! We'll definitely buy Saatva mattress again in the future and will also recommend to our friends.

My wife and I have given what we thought a reasonable amount of time to transition to our new mattress. We are not satisfied with it and would like to return it. It has been covered with a water proof mattress pad, and there are no blemishes. Thanks.

For 3 weeks I had been reviewing sites & visiting stores to learn about the various options with mattresses. I also read dozens of complaints from unhappy buyers. After much confusion I was delighted to find your website, and visited with both Jon and Vesna through CHAT, and learned so much about your product. I have yet to try out my mattress, but I can only say great things about my experience so far.

From online order to delivery everything went smooth. Everybody did a wonderful job. Took more hassle and time to go to local store when I bought last mattress. Highly recommend. Don't hesitate to buy from these people. They have a efficient system. Mattress looks and feel great. Looking forward to sleeping on it.

So far this has been a great experience. The customer service representative was pleasant and explained what would be involved. He also mentioned the need for deep pockets with my king mattress that I did not know but should not present a problem. I am anxiously awaiting my new mattress.

First I didn't get the original email for my order because the person on the phone wrote it down wrong. Then when I got it finally, they had ordered me a California King instead of a King mattress. So I called hastily to change it before it started being processed. I also added a box spring to my order and the person on the phone was very patient. Everyone was polite and attentive so I am praying I don't get the California King mattress and split box spring. I want to make sure my order got changed to a KING. Thank you!!!

My husband and I were desperate for a new mattress, so I started to research which was the best. I was so impressed with the ratings, reviews, and of course the pricing. The customer service I received made me feel like I was above all.

My order was phoned in. The person taking my order answered my questions with "canned" answers however, she was knowledgeable about the product, very polite, and helpful. I ordered from this company based on the customer reviews of not only the product but customer service. To date, I am very impressed.

Working with Saatva to order my mattress was simple and easy. The website was easy to navigate, the information was informative. They have a live person waiting to chat with you to answer any questions you might have. They give you a follow up call to verify your order. Looking forward to receiving my mattress and giving it the 75 days to see if all the reviews are true. Will let you know after I receive my mattress how it sleeps.

I ordered our mattress on the phone with the help of Kenneth. He was very professional, helpful and responsive. We are looking forward to receiving our new mattress. We are replacing a "number" bed that we have had for less than two years.

It was a pleasure to deal with each person I have spoken with over at Saatva. Everyone was so helpful in helping me choose the correct type mattress and foundation. I can't wait to receive them. And just a note, this is my 3rd mattress from this company!

Received a call this morning from Saatva customer service to confirm and review my purchase. Agent was friendly and helpful in explaining the delivery process as well as making sure my order was as anticipated. I appreciated the personalized call and review to make sure I was completely satisfied.

I placed my order on December 24, 2016. I promptly received a call on Monday, December 26, 2016 to confirm and go over my order of a king size plush soft mattress and foundation. The call was professional and courteous. I am looking forward to the delivery of this mattress in 9 to 18 days.

The website was pretty easy to navigate and place order. The next afternoon I received a call and email confirming my order. Very pleased so far, this seems like a company that has it together. Next up is delivery and installation, we will see if they keep the ball rolling. I have a good feeling they will.

Wow! What an experience. I never thought ordering online would be so simple and smooth. I am looking forward to receiving my mattress and sleeping the entire night with limited interruptions in sleep! Thanks for such a positive experience!

I am very pleased at this point of the process. If everything goes as explained and the mattress sleeps as I feel it will, then this could possibly be the best encounter with buying a mattress that I have ever experienced. I will give a more detailed comment after delivery and usage.

Absolutely a pleasurable experience dealing with your company. Everything has been explained above-board and with great clarity to the point where everything should go extraordinarily smooth from this point on. Thank you.

So far, so good. I did some research over the last few weeks in my quest for a new bed. The Saatva review on Sleepopolis led to investigate it further. The review, Saatva's web info, and the 75 day trial helped me feel comfortable making the purchase. The website includes an excellent resource regarding the height of the bed depending on the various frame, mattress and foundation configurations. Once I placed the order, I received almost immediate e-mail verification. The following morning I received a delivery date and later that day, I received a call from a Saatva rep to confirm every aspect of the order and discuss delivery timing. If the comfort and integrity of the mattress and box springs are like my experience thus far, I have some blissful sleep in my future!

We ordered the Luxury Firm. We received a call that when our mattress would be ready they would let us know to schedule a delivery. We were called on a Wednesday that it was ready but that first delivery date was the following Tuesday. We explained that we were moving and needed the bed the next day. The woman we spoke with says she would try to accommodate and she did. Our mattress was delivered the next day, set up and everything went very smoothly. We've only been sleeping on it for 2 days. It seems a little soft to me but I'm going to give it time. Other reports are that the firm is too firm. Beautiful looking bed and excellent customer service. Plus it's made in California.

Received a call from Alejandro today regarding my order. He went over the details and answered my questions in a thorough and professional manner. Looking forward to receiving the mattress in the next couple of weeks!

Great experience in terms of ordering, etc. The fine tune phone call to make sure I ordered the right mattress was exceptional. The only thing that perhaps needs a fine tune is when Garrett Moving company left a message. I had not seen the email linking them to you guys and therefore had no idea who they were and what they were delivering since they said, "Your appliance" I believe. This should be addressed.

The online chat that immediately pops up can help take the fear out of ordering a mattress online. We researched all mattresses that we could find online to compare them because we do not have the time to visit stores. Saatva online ordering took the stress out of the process.

My mattress was ordered on Nov. 28, 2016. Within 24 hours, I received a call to verify my order; to see if I had any questions, and was told that it would take at least 15 business days, and I would hear from the delivery service to set up delivery. On Dec. 2, 2016, I received a call from the delivery service and my mattress was delivered on Dec. 7, 2016. I am amazed at the service I received, both online and over the phone, and the delivery was so smooth and unbelievable! It will be one week since taking delivery, and so far and I am satisfied. Will update this review once I have had at least a month to fully see what I purchased. The service from Saatva is superb!

Ordering was easy and the follow-up phone call reviewed our order which was good. We received the mattress on December 6 so we have only used it for a couple nights. At this point I am thinking we may have ordered the wrong mattress. It is a Flagship Luxury Firm we may have been better served with the Plush Soft. We may be using the 75 day home trial period and go for an exchange. We will know soon. I think it shouldn't take 75 days.

I read soooo many great reviews of Saatva mattresses that I took the plunge & ordered. So far, my experience with the person at Saatva who answered all my questions by phone then took my order... as well as the person who called me 2 days later to review the order & are sure of dimensions have been such a pleasant experience. I hope the mattress is as great. :-) And I'm already confident that I made the right choice!

I have spoken to Kayla and Adam. Both have been very professional and nice. At this point I am anxiously awaiting my mattress. Hoping to finally get a good night's sleep. So happy I found them online.

Very satisfied. My wife and I talked it over. This is our second order and in both cases we have been impressed with your attention to detail. Much better than doing the mattress store and better quality. Thanks again.

Our whole purchasing experience has been great. You are very thorough in matching your products, and the quality of the product and service is exceptional. Thank you! I will recommend your company to others.

I wasn't sure if I needed a new bed frame so my Customer Service Rep suggested that I order one and when they come to set up the bed, the 'technicians' can decide if I need it and, if not, they will take it back and credit my account. I think that's outstanding!

This is our second Saatva order in several years, and we have been very pleased in both cases. My only strong suggestion is that you include the height of your frame in the basic material, instead of only within FAQs. This time we are ordering the frame and needed to know its height in order to reckon the total height of the three elements. I found it and then forgot where I found it, and had to look all over your site a second time. Otherwise all has gone fine so far and we look forward to the delivery.

Can't wait for my mattress. Thanks for being so helpful. Great experience so far with this company. I really cannot believe I ordered this item with no knowledge of your company or able to see what it is like. But I did not want to go to a mattress retailer and figure out what I should buy. Please do not let me down.

I did a lot of research about various beds before deciding on Saatva. As big people, I'm sure my husband and I will be much happier with the traditional inner spring mattress rather than any type of foam. In contacting Saatva, I've had my questions answered fully and knowledgeably, very professional and polite interactions with everyone I've talked to, and I look forward to a successful delivery.

Mattress is too firm for us. My husband and I are both waking up all night long, tossing and turning and getting up in the morning with sore, stiff backs and necks... not the mattress for us. Please advise.

The ordering process for the Saatva mattress has been superb. The website has been very easy to navigate and the follow up telephone calls from customer service has been excellent. The Saatva people mean to do business in a way so as to make certain the customer is satisfied. They double check the details of the order and answer any questions to the satisfaction of the customer. I look forward to the delivery of our order and I am confident that if there is any problem or question it will be properly handled in a professional manner to the customers satisfaction. WAY TO GO SAATVA!!

I've done my research on your company after having a coworker tell me how much she loves her mattress and how easy the purchase process was. I have just this week ordered my mattress and I have been so very pleased with the communications regarding my order. From product information to delivery updates, I have been kept abreast of the progress of my order. And these communications were delivered by a courteous, respectful and knowledgeable staff. So far you have definitely exceeded my expectations.

My wife and I ordered our first mattress from SAATVA a few days ago and found it a quick and easy way to replace our old mattress! The website was informative and easy to navigate. We look forward to receiving a high-quality product!

It was simple & easy to do on the web. I used Sleepopolis to learn about your mattress. I wanted to make sure he got his commission for recommending it to us as I think I went directly through your site. Derek's site has been very helpful to us. Your customer service was good although for some reason I couldn't see the whole invoice. We are awaiting our new mattress with excitement.

I bought the product on a Saturday and was contacted Monday morning. Although I was not able to answer the call, the voicemail was detailed and I was able to confirm the details on the order. I do not feel as if I need to call anyone back or have any questions. Everything has been well explained already. That is my experience so far.

My husband loves the mattress, we went from a king to a queen. The construction seems well done and fits perfect on our platform without a box spring. The delivery people were prompt and very nice. I did some research and decided to order online with your company, glad I did.

Great response from online chat and good ordering experience. The online chat agent give me prompt and accurate responses for my questions led to my decision to order a king and a full mattresses. Pleased with the ordering process and courtesy follow up.

I had major back surgery on November 16, 2016. I ordered my new mattress in the hope it will help with my recovery when I get out of the hospital. The ordering process was easy & "Chat" was there to help when I had questions & a minor problem during the ordering process.

Amazing experience with ordering my mattress from Saatva. They anticipate any issues you might have and ask you about them before you even think about them. Their follow up is spot on so I'm anticipating an equally awesome delivery process. More to report after I receive my order.

So far I'm happy with my ordering experience. Very straightforward selections at a good price. When I receive my new mattress, if it is as comfortable as I've read in reviews then I will add my own review.

We received the mattress and foundation in a timely manner, no complaints here. The shipping company which delivered the mattress was on time, although after opening it up we noticed a few holes and grease on the mattress. We can live with this, but, maybe the mattress should've been wrapped a little better, or the shipping company could have been somewhat easier on the merchandise.

Caller was polite and pleasant but your script needs an overhaul. Almost every sentence she spoke began with, "Simone". That was unnecessary (I know my name!), too repetitive, and more appropriate for talking to a puppy than an adult!

For a company that prides itself on the ease of online ordering, there is an annoying amount of old communication techniques being used. I understand that you have to work with delivery partners but that is no good reason not to have an online order viewer or a way to track or make changes within your website. You have tens of millions in revenue and you are severely lacking compared to other online mattress companies in consumer-facing web tools. As a web developer I know that something better than what you have could be built in a few hundred hours. I should not have to speak to people over the phone for something I ordered online. I hope I am incorrect and I merely cannot find your online tools. Your staff is very kind, but please update your technology for this decade. Excited for the mattress, though!

Ordering the bed online was simple and fast. I was happy that the company followed up my order with a phone call to make sure my order was just what I wanted. The customer service lady was very nice and helpful.

While always cautious ordering any product of this magnitude and cost, I found the ordering process a delight. I certainly trust the home delivery and resulting nights of sleep will meet my expectations.

So far so good - everything points to a good experience based on what I've seen so far along with testimonials I've read about your company - glad to be doing business with a "made in America" company. Hopefully all will continue to be successful with delivery, setup and product satisfaction. Thanks.

Both Kanella and Lee were very helpful with answering my questions and making sure I was receiving what I was trying to order. I was able to change a mistake I had made with my order. Kanella double checked and took the time to listen to my request and change the order before everything left the factory. I am very please with your customer service!

Had a great online chat with someone (can't remember his name) who answered all my questions. However, the person who left a message about my order was in the middle of a yawn when he started speaking and sounded like he was about to fall asleep while leaving the message. Just didn't sound too enthusiastic about my order. ;).

Two person was attending my order. One was William. The other was woman in the night. Both was very kind. They answered my questions and give me advice about the product, so far go good. I hope the mattresses will be good like the sellers. I am glad to become your customer. Thanks.

The order process from the website was very clear and easy. We did receive a call within 72 hours (maybe within 48 hours). So far we are very happy and are awaiting our delivery with baited breath. We are putting it into a wooden waterbed frame and will be our first real mattress since 1978.

My wife had been doing most of the ordering as I have hearing problem and have a hard time hearing on the phone. I had found you on the computer and found what we needed to get order started. At this point we both are very satisfied with results so far. Look forward to the delivery at our new home in Baxter, MN.

The representative was very courteous and adequately summarized my purchase. I appreciate the follow up regarding the size ordered. I can see how it could potentially create problems for customers who don't do their homework.

Rarely do you encounter customer care as I have, so far, with Saatva. I have not received my mattress yet, but feel confident if it is true to its reputation and customer service I have little doubt. I will be thrilled. Buying a mattress sight unseen is a gamble, however, if the run up to researching and ordering is anything like the product I am confident the product will be flawless.

Overall the buying experience with Saatva is excellent. Their customer service department is awesome and timely. I had to exchange a Luxury Firm for a FIRM mattress as the Luxury version is decidedly too soft. After a months of use on my first mattress, there was a depression too deep in the top layer to ignore. Saatva replaced the mattress... Amazing. We have taken the precaution on the 2nd go around to use a 2" top foam layer as we don't want to take a chance and it is working well. However, our mattress had to be thrown out due to possible asbestos exposure... So what did we do... Of course bought another mattress, foundation, and frame from Saatva!

I wanted to thank Trevina for advising me to sleep on my new mattress for a few more nights before judging the comfort of the mattress. She was right. This is a wonderful mattress and I would not trade it or give it up for anything now. Thank you for a superb product and such nice customer service people.

The first person left a voicemail and never mentioned "how many" mattresses I purchased! I returned the call and the second person never mentioned 'how many' I purchased. I finally had to ask 'how many'? Otherwise, a great experience!

I have an antique king bed with special requirements. It has a custom sized mattress. My challenge was to find answers and suggestions for adapting my foundation to conventional dimensions. The Saatva staff has been very informative, patient. The new mattress set is ordered. Fingers crossed, but confident they will be there if we have any problems. Happy so far!!

To date the customer service has been excellent. The email and phone information were helpful. My only suggestion would be to identify more clearly in one location the exact specifications for each of the three mattress support, comfort and quilt package systems. I eventually found them but I had to dig an aggregate the information on my own.

I am a real bug about customer service... Which there seems to be a gross lack of these days. NOT SO with Saatva! Their attention to detail and desire to satisfy their customers, at this ordering/delivery prep stage, is outstanding! If their product, and continued service live up to their attentiveness and caring, they have my kudos! Can't wait for delivery of our new mattress. :)

Renee ** called me today to confirm my order. She was extremely helpful and answered any questions I asked. My order has just arrived at the factory to get manufactured TODAY and I am very excited. I cannot wait to receive my new mattress set! Thank you for being so professional and courteous!

Everything went just the way it was advertised. We received confirmation of our order. We received follow up that it was being manufactured and more follow up when it was completed. The delivery company called and we set up an appointment. The mattress and foundation arrived in the time frame given. They took away our old mattress and box spring as promised. They delivered the exact item that we ordered. No problems at all.

I had never heard of Saatva before and wanted to learn more. After reading all of the information on the most excellent website I took a chance and started a web chat. The person that I chatted with was professional, polite, and very knowledgeable. His responses to my questions were exactly what I needed to make up my mind as to whether or not I was going to again, "take a chance" and actually commit to ordering a mattress.

I ordered the Saatva mattress in soft because of all the great reviews. Initial delivery was a bit difficult, and it was improperly set up as they use local delivery companies who are not actually knowledgeable of the product. I had to move the mattress and fix the frame myself which sort of negated having it set up by delivery people in the first place.

The online buying process is very easy. The website walks you through the choices step by step. There is online customer service available, but they don't "bug you" if you don't need their help. I did have questions at one point and the customer service was helpful. I received a call within 72 hours of placing my order like promised. I can't wait to receive my new mattress!

My husband and I have bought several mattresses over the past several years and all within 6 months have had a "dip" in the center and we have woken up achy and sore. I found this company after a Google search and tired of sleeping 1/2 the night on the couch and 1/2 on the bed. My husband is a large man (he is 6'6) and we both sleep differently causing us to both sleep poorly. After doing lots of research and reading hundreds of reviews I decided that the queen 14.5 inch FIRM would be our best bet. The delivery was fine and the company was nothing short of amazing!

Your website is easy to wander, and finding answers to so many questions I had was a breeze. I have been looking at Saatva for a couple of years. I spent a lot of time searching out other options only to wander back to you. My husband's upcoming back surgery prompted our decision to get this bed before he goes in for his operation, so he could come home to comfort.

So far so good...looking forward to receiving my two mattresses for two different beds in the house. Gloria was really helpful and patient on the phone when I initially placed my order. Will let you know further details once I receive the mattresses.

I used my computer to research different mattress companies. I was so impressed with the description of how a Saatva mattress is manufactured (and right here in the US) and sold. The online chats I had with several representatives were very informative. I was able to gather all this information and place my order directly on the Saatva website. It was so easy and simple. Now I'm just waiting to take delivery in the next few weeks!

Placed my order on a Sunday and received my confirmation call on Tuesday. The details were confirmed and sizes were verified. The call was polite and professional. My only advice would be to warm it up a bit. The representative was rushed and clearly reading from a script. The point of the call was to reduce returns by getting the consumer to confirm the size ordered. Which I'm fine with, just would have been nice if they just came out and said, "We want to make sure we get you the right mattress, have you measured?" Let folks go off script and the experience will be better. Looking forward to delivery.

Very pleased with the ordering procedure and the timely delivery of the mattress. It was delivered into an RV (Motorhome), so not a 'slam-dunk' delivery, and the fellows who delivered did a terrific job. Thanks!

I ordered the Luxury Firm but it was way too firm for me. First time I called to see what my options were they suggested a topper to help get the bed broke in and sent me one totally free of charge. For me this did not help so I requested to return it. They immediately refunded my account minus the shipping. I am now waiting for the pick-up to be scheduled. The mattress was not for me but the customer service is exactly as they say. However others stated they received follow-up calls but I have not received any call since the original purchase. The mattress is very attractive but just not for me.

From time of order to delivery everything went exactly as stated. My husband was coming out of in-patient rehab & we needed the new bed as soon as possible in a temporary rental place -- the bed was made, delivered & set-up in 8 days, instead of the 7-15 day window that Saatva had given me! What a wonderful surprise. We've only had the bed for a few days but it seems to be as good as the excellent service. Thanks to all who had a hand in the ordering, producing & delivering of our new bed!! AND, a huge PLUS, it's made in the USA!!

All reps with Saatva have been fantastic. I have experienced no transition time with my new mattress. I have several issues with my back; one being bulging disk. I am getting a good nights sleep. The description was a little off for me. Expected it to be softer but am glad it is the way it is.