Saatva Mattress Reviews

In placing the order I entered the cc info incorrectly. I called the customer service line and got it straightened out. No problem. After I hung up I received a phone call on my home phone at 9:45 PM to see if I needed help with my payment. While I appreciate following up on a lead, 9:45 is far too late to make a business call at any time. Ever. Disappointing.

The information on the website is well presented and the order process was easy and smooth. A great job by the Saatva team. I hope the bed is as good as the experience so far. 1st class!

Saatva has been very informative in the mattress ordering process. Unlike most purchasing experiences, I feel like this company strives for service excellence and total customer satisfaction! I'm really looking forward to trying out this highly regarded product!!

So far the mattress buying process with Saatva has been straightforward and professional. I'm looking forward to receiving the new mattress and hoping the delivery will happen soon!

We purchased a 14.5 inch Saatva luxury mattress and 8.75 inch foundation in April 2016. WE LOVE it. We should have purchased the 4.5 inch low profile foundation. Just too high. So we called the Saatva company and they stood behind their word. They are replacing my foundation just as they said they would. They were as nice and friendly with our conversation on the return as they were on our original purchase order. I would highly recommend them to anyone interested in buying a new mattress and foundation.

So far with my introductive experience with Saatva I'm very happy. The Ordering process was a breeze. I received a confirmation call regarding my order which was very professional and the Team Member Erica made sure that my order was correct by confirming all measurements and sizes that I ordered. She also explained to me the process of delivery to make sure I was aware and knowledgeable of the timeframes that I will experience prior to delivery. I'm hoping I will enjoy my mattress as much as I enjoyed the experience with Saatva so far.

Thus far I'm delighted... have received several communications from the company. They seem to stay right on top and are very open to a customer asking questions. Thanks!

Let me start out by stating how reluctant I am about buying anything especially something so important as a mattress without seeing it first! I researched for days and kept on going back to Saatva! I finally took the plunge and picked up the phone and left a message and they promptly returned my phone call. An extremely pleasant knowledgeable woman by the name of Darlene helped me decide on which mattress would be best for me. I never expected how easy my purchase would be so far. I feel very comfortable knowing that I can always pick up the phone and have this friendly voice to assist me... Darlene is a gem!!! I can hardly wait to receive my mattress and I will update everyone on my progress. Looking forward on writing my review on cloud 9!!! Keeping my fingers crossed...

After posting this review, I was contacted by Reuben, a general manager from Saatva. He assured me that he wanted me to be satisfied with my experience, and he walked me through the steps it would take to get my mattress delivered. I've since been in touch with the delivery company, and am awaiting a call back to schedule my delivery. If everything goes according to plan, I will be a happy customer. I will update this review again once I actually have the mattress.

We received the King Size Luxury Firm Mattress yesterday. I made it about 2 hours and ended up on the couch. My hips were burning and my feet went numb. If you have any issues with your hips while you are sleeping and are having difficulty finding the right mattress because of it, this is NOT the mattress for you. I contacted Saatva Customer Service and they offered to send a topper at no charge to help with the break-in period. I declined due to being a hot sleeper but thought it was worth mentioning. I wish I could give the mattress a better review. It is well-made but my couch which causes me to have back pain is more comfortable. All that said, Saatva Customer Service is amazing.

Hello, when our bed was delivered a couple weeks ago our home was not yet finished, so it was delivered to our garage. We have been sleeping on it for about a week and a half and truly enjoy it! Such a great mattress. Since we did not have the delivery guys put the mattress in the house at the time of delivery we did not notice until later that they had exposed a handle on each side of the bed to carry it and tore a portion of each handle. We are ok with this but I think maybe reinforcing the stitching and making the handles longer into the mattress will prevent this from happening in the future. Again, thank you for such a wonderful mattress and giving my husband and I a good night's sleep we have needed for so long!

I asked every question, love the chat option. Every time I went to the website someone was waiting to answer any questions! I would never, until now, buy site unseen, but the reviews are hard to dismiss. I even went on other sites to see if they had bad reviews. Couldn't find any pertaining to their product! We are definitely counting down the days and can't wait for delivery!

We used the website and called in for specific questions. All questions were answered and then we made an online purchase. It all went smoothly.

So far... (delivery is yet to be scheduled) customer service is exceptional. Originally dealt with "Samantha"... You are very lucky to have her as an associate... Her attention to detail and genuine concern to alleviate the customers is terrific. I am sure that delivery will be just as smooth as the process at this point.

We just ordered our California King Soft Plush Mattress yesterday. The on-line assistance and the call back thanking us for our order have been very friendly and helpful. We are hoping that the Saatva will be the mattress we keep as we have tried 2 others before and the mattresses were too hard.

We're super excited to try out new mattress and with such fabulous reviews, we're looking forward to experiencing a good nights sleep and waking up pain free!! I did get a call on Monday afternoon, but, at that time my husband was sick and I was at the grocery store. It was a hard time to talk. The young lady said we'd get a callback. I told her that afternoons work best, and she said "ok, we'll call tomorrow." We have not heard back in 2 days now. I did get an e-mail confirming our order though, should we be getting a callback or not? We can't wait for our new bed. We had to flip our mattress, because it was that bad!! The other side shouldn't be slept on, but we had no choice. The mattress side was bad and Sears won't warranty it. Looking forward to hearing back from you.

I've been very impressed so far with the professionalism of the representative that I spoke with on the phone. I'm also pleased with the follow-up and information provided regarding delivery by the representative and also by the three emails sent. Thank you!

Delivered today – can't wait to try it! Delivery was very professional, on time, fast & efficient.

11.5" Queen Size Luxury Firm Mattress - Most satisfied with the patient and calmness exhibited to those questions I posed to your staff. I did research both Canadian American mattress manufacturers finally deciding on your product. I do believe my choice is correct. Wish I could have purchased this in Quebec instead of having to transport this home to Montreal from Ottawa to add to cost of product.

I was a little scared to order a bed online, unseen. Ordered it for our second home. We just returned from a visit there. This bed is soooo comfortable. I am a side sleeper and have to turn over often on my regular bed. Not on this one. I love this bed.

The ordering process was very easy! I spoke to a rep online and he answered all my questions right away. I told him I ready to order and told him I could do it online. He said he could call me and help me order. He called me right away and helped with my order! It was very easy! Looking forward to getting my mattress.

Customer service & delivery was great, but I'm not 100% on the mattress. I expected the luxury firm to be a little more body hugging. If I were to go to a brick & mortar store & try this mattress out I would call it firm. Knowing what I know now, I would have gotten the plush soft.

I just received my mattress and can only say "awesome" and thank you! After a very rare disease resulting in 52 broken bones and a lot of arthritis, I never thought I'd find a mattress that would let me wake up and not feel exhausted and achy! But with my new mattress? Relief! So thrilled I ordered it! Your service was great and delivery so quick! My sister is ordering one too! Thank you again! Sleeping peacefully in St Augustine! (And it was important that it was made in USA and organic!)

I wouldn't normally place a mattress order online - it's one of those things you'd like to try out for yourself, in-store. I've made an exception this time because of the superb reviews that Saatva mattress have been given. So, this is a test of faith. The ordering process was easy. Hopefully, I'll be as happy as others have been!

Very easy to order. Was called back a day later to verify. Can't wait to get this mattress. Wasn't sure about Helix or Bear brand's being all foam combos. Wanted something with traditional innersprings as well as foam. All roads pointed toward Saatva.

I only have just ordered our new mattress but I'm very happy with the customer service so far. So excited to get it. Thanks for wonderful customer service. That's very rare.

I ordered online over the weekend. Around noon on Monday, I received a call from a representative thanking me and confirming the order. I received a follow-up email after the phone call. I believe they want you to be completely satisfied.

In today's marketplace of poor to no customer service especially with online purchases I was blown away with the outstanding customer service and follow up from Saatva. If your mattress measures up to the customer service I have received so far it will be outstanding as well. Can't wait to receive my mattress. Thank you Saatva.

The website and order process were flawless. Easy to navigate and understand. I didn't use the chat, but there was always someone waiting and wanting to help. Check out through PayPal was also easy. Looking forward to receiving my new mattress.

So far we are pleased with being able to order over the phone and with the follow-up phone call today to check our order and address. Thank you.

Online ordering easy. Instant message pop-up available immediately, and questions answered ASAP. Follow up phone message gave detail of my order, which was correct. Can't wait to sleep on my new bed.

The ordering online was fine. it was hard to make a decision on certain items based on reviews and not be able to physical see or touch the product. This is a higher priced item for me to purchase online. Appreciate the chat being available and helping with those questions, and the follow up call confirming the order. Counting on those reviews and trial period to support this buying decision. Thanks for asking!

The website is very clear and informative so that all our questions were answered before we ordered. The ordering process has gone smoothly and we are now looking forward to the delivery of our new mattress.

We recently purchased a mattress from Saatva after a series of failed high-end mattress attempts which left my wife and I questioning if we would ever find a mattress we could both sleep on. We are still days away from receiving our mattress however, the engagement and follow-through by this company with phone calls and emails are unprecedented and are consistent with their stellar reviews online. We are anxiously awaiting the arrival of our mattress and hope that the company's reputation, ethos and engagement with its customer base are equally represented in the quality of their product! More to follow.

Before I placed order, contacted Saatva, had several questions prior to placing an order. Service rep was extremely helpful & patient in assisting me. Pointed out a few things I didn't think about re: total height of mattress & foundation. (Would have ordered wrong measurements.) He did not pressure me to place order. Said they are there 24/7 everyday if I decide to place order. Later that day 6/3 placed my order on the website. Sunday 6/5, received call to confirmed my order. Great customer service. So far very satisfied with Saatva.

Each time I went to the Saatva site I was offered an opportunity to speak with a representative. Up until I decided to order, I felt no need to actually do so, as the content of the site including the photos and written descriptions of the construction and performance levels of the mattress absolutely had me sold! I did speak with a representative regarding time frame from ordering to delivery as I am currently residing in Texas but will be moving to Missouri and I wanted the new mattress delivered to my new residence to arrive just about the same time I do. I received the information I needed to coordinate that as best as can be foreseen. I am looking forward to many restful years on my new Saatva mattress set.

So far, the ordering process has been very easy and I appreciate the followup phone call to confirm the order. I've never had a company do that, so was surprised to get the call, the think it's a nice touch. I'm looking forward to receiving the mattresses and trying them out after all the rave reviews I've seen so far.

Don't have our mattresses yet, but if they perform as well as the Saatva staff I know I won't be disappointed. When I had trouble ordering more than one mattress on the website got an immediate phone call to facilitate our order. Great service!

Very pleased with your order process thus far and the answering of our questions. Looking forward to the delivery!

We were ready to not go through high-pressure sales people who try to sell us an expensive mattress that did not suit our need. Thus far, our Saatva experience has been 100% positive. Truthful and verifiable information with honest pricing! Looking forward to our first night's sleep on the new mattress.

Nice, polite, friendly people. I can only give a meaningful review after the bed arrives.

This is my first experience ordering a mattress site unseen and untried. But most recently 6 years ago I bought one--seen AND tried out and it was a mistake I am still sleeping on. I am looking forward to my new mattress delivery later this month and to relegating our old one to the guest room which will ensure no long-term stays! Everyone at Saatva has been very nice and helpful. So far so good!

It has been a great ordering experience and I have already told family about it. The chat function was great and the customer service reps were understanding and helpful. Now we are just waiting to see how we like the mattress. If we do, our family plans to order 2 queens as well.

My bed was just delivered today but I feel like this bed is very firm and nowhere close to soft. Please check your records and confirm that I received the correct bed.

Great customer service thus far. I am looking forward to receiving my mattress. I have already received a phone call and follow up email.

Follow up call from employee - She did a great job explaining to me differences in mattress and recommendations. She also made sure I knew time frame of delivery and availability of customer service.

Online process was easy and very fluid. While we are still waiting to receive our Saatva Matress the online ordering process and customer service follow-up to confirm our order has been flawless. We eagerly await the arrival of our order and the continued professional service provided thus far.

We bought our original mattress about three years ago. My husband had back surgery last year and had a lot of difficulty getting in and out of bed which resulted in the side being weakened. I sent Saatva an email on Memorial Day and they actually called me back a couple of hours later. After explaining my options, I chose to replace the mattress for 25% of the original cost. Since then I've been contacted regarding the delivery and to see if I have any questions. Normally, getting anything done concerning a warranty is a long and painful process, but this could not have been easier. I have been extremely impressed with Saatva, both with their product and with their service. Highly recommend.

Your website is easy to navigate, clear and informative. Placing the order was straightforward. Clear and without problems. The communication subsequent to placing the order is proactive and informative.

We were hesitant to buy a mattress online believing we had to have the mattress in front of us to see if it was the feel we wanted. Once we to past this mental hurdle, we decided the Saatva mattress was the type of mattress we were looking for; it was made with environmentally friendly materials, it didn't have a load of chemicals and its customer service is very highly rated by people who have actually dealt with them. It was extremely easy to order what we wanted online. Now, we will wait for the mattress to be manufactured and delivered and are especially interested in how it will feel. The good news is we will have 75 days to see if it meets our wishes. That's much better than 5 minutes in a mattress store.

So far, so good. Will give further review when mattress arrives and we sleep in it.

Can't give a review of the mattress as we don't have it yet. The order process and website have been great.

So far, my experience has been good. I did get a voice message from you, but the connection wasn't good and I didn't understand it. I am looking forward to getting my new mattress and hope I am satisfied. I was a bit leery of ordering a mattress online.

Hi, so far I am very satisfied with the information and ordering process. We look forward to a terrific sleeping experience when our two mattresses are delivered in a few weeks. Thank you!

Easy to navigate website, plenty of information to research mattress and easy to order. Good follow up by telephone in less than 72 hrs to confirm. Would recommend selling mattress protector.

When I called the person was very helpful and nice. After I ordered I received an email within 3 minutes. I received another call and email two days later to make sure my order was correct which it was. I will give another review when I receive the mattress. Thank you.

Everyone has been extremely courteous and helpful. Have already recommended to a couple of friends. So looking forward to receiving my mattress.

Thanks. I'm anxious to get my new mattress soon and get it set up. Giorgio your call today.

This fabric is rough and makes the quilting pop up! I am very disappointed in the quality of the material used for this and because it is so nasty it is difficult to say how the mattress feels. I would like to return it for a full refund and not get another one from you. I am using a comforter for a mattress pad as it is so unpleasant.

My husband and I were looking for another mattress after having a Sleep Number for the past 12 years. When I Googled the top 10 mattresses, Saatva (USA-made) was on the list. I was sooo excited to read about the Company. We have made a conscience effort to buy American-made products. We were a little apprehensive about not having the ability to see or try out the mattress prior to purchase. The 75 day trial period alleviated that concern. We accessed the chat option on the website which was extremely helpful, Henry answered all my questions.

We have placed our order for a new king size Luxury Firm Saatva mattress. The very detailed information on the website, strong reviews, online chat help, and phone help all led us to feel comfortable with ordering a new mattress and foundation sight unseen. I hope the delivery and sleeping experience will be just as excellent and smooth!

After all the reviews how could I not make the leap? So far I had to make a change to my order and your staff handled it in 10 minutes or less. Can't wait for the arrival. So glad I chose Saatva!!! Will review after sleeping in it.

I have not received my new mattress yet, but so far my experience with ordering and with confirmation of my order has been wonderful. Very simple, and all questions have been answered. I can't wait to get my new mattress - the reviews are all wonderful and the price and service are just right! Thanks to everyone at Saatva!

I have recently ordered a Saatva Mattress and had an easy website purchase experience with immediate confirmation and a friendly phone and email confirmation as well. I am awaiting delivery and will gladly communicate that experience as well. Happy Friday!

The reason I write this review is simple, I am satisfied with my bed buying experience thus far; I am usually the person who buys something, gets really good service and never writes a review, but today is not one of those days. Kanella ** (if that's who called me) was very professional and curious during the phone call I received confirming the order I had placed for my first bed. A random number whom I assumed was another recorded message call, instead I was pleasantly greeted by a Saatva Team Member who handled my short and "to-the-point" response very professionally; I didn't have much time to talk, I was in the middle of a delivery for work. With that I now hand the screen over and this paragraph over to the people who make this whole thing possible, Saatva Mattress.

We placed our order on a Monday and it is now approaching noon on Friday with no phone call. It stated you would receive a call within 72 hours and being that my credit card was billed immediately and not when the mattress was shipped I would've appreciated a call within the time stated. I had to go to the website and chat with someone to find out if I was going to receive a phone call at all and they weren't very customer service oriented to say the least... There wasn't any "Hello" or "How are you today?" They asked for my order number and said I would receive a call today and they were sorry...that was the extent of the conversation.

Ordering was quite easy. Good website with plenty of information on the mattress and how the process works. Looking forward to receiving it sometime next week perhaps.

We had already paid for another mattress at a "brand name" store and were awaiting delivery when we came across Saatva in our online research. After reading nearly every review and contacting Saatva directly (I interrogated them well!) we cancelled our order and ordered a Saatva. The online ordering process was very easy and we received a call a couple of days later to confirm our order. I expect that we will be very happy with our Saatva mattress once it arrives.

Amazing customer care! Easy to order. Great follow-up. Looking forward to our new Saatva bed!

So far, ordering the mattress has been very simple. I am looking forward to receiving it and actually trying it out.

I ordered online; received a confirmation immediately and then received a follow up call 2 days later. I haven't received the mattress yet but so far the process has been good.

Great customer service – knowledgeable, caring, and very helpful. In my last call the rep even suggested two high-end beds (different maker) that are similar in feel to Saatva, which I could try out at a nearby exclusive store.

So far I am duly impressed with my contact with SAATVA staff. David did a great job walking me through the order process and Kanella phoned with a follow-up confirmation. Both are extremely professional and pleasant to deal with. 5 stars so far.

Everyone I have talked to is very helpful and knowledgeable, helping us pick out kind of mattress firmness, size, foundation etc. To the point when I ordered the wrong size they accommodated me immediately. We can't wait to get it.

Everything is going well, I hope my mattress and foundation is as good as their customer service before, during and after a purchase.

We spent quite a bit of time online researching mattresses - and time after time we were drawn back to Saatva. The information on the website was very complete and the "chat" people were further helpful when we had questions. The actual order process was one of the easiest we have used and now we just anxiously await the delivery.

This mattress came highly recommended to me by friends. I am having issues with my lower back and am hoping that this mattress will help. So far my experience has been a positive one. Your customer service has been great. Thank you so much, I can't wait for it to arrive.

Haven't received the mattress yet but from the follow-up phone calls from Saatva, everything seems on schedule.

Although the original emailed invoice was incorrect, it was quickly and precisely corrected and reissued. Everything was professionally and satisfactorily processed.

Very smooth buying experience, with courteous company representatives online and in person. Excellent service, immediate contact. Impressive company!

I ordered a Luxury Firm Saatva mattress for my daughter. The buying and delivery process were a breeze! The delivery men were very polite and helpful! The mattress is extremely comfortable and we both are very happy with it!

We've been sleeping on the mattress for barely 4 months and it's caving on my husband's side. We ordered the 14.5" Luxury Firm King with 8.75" split foundation. Thank you.

Having been through two mattresses in four years, the last one being a $2000 hit, I was hesitant about ordering online in spite of all the rave reviews. One day I spent a long time combing the site, looking for reviews of substance that were older and provided useful information. I found one from 2012 that gave enough info that I was able to contact the buyer.

We are very happy with the order and delivery process. All went without a hitch and the delivery was only one week from the order.

Easy, simple ordering process. Customer service correspondence including order confirmation was timely. Looking forward to delivery of my mattress!

I needed a king size mattress for my Airbnb studio apartment. I did not have a lot of time to spend on this, so wanted to complete the purchase online. I researched the top brands, and I must say that Saatva does a great job with marketing, as their name appeared everywhere once I had been on their site. I finally gave in to the "pressure" after researching other brands and pricing. So far, the experience has been very professional and ever so convenient!

I have found everyone very helpful and eager to please during this process. I placed my order by phone 5/19 with Allessia at lunch time. I received an order confirmation by email within minutes. I had second thoughts about the foundation and changed the depth from standard to low profile. First I phoned and left a VM for Roger ** the team lead and within minutes another team member email me and phoned with the foundation change confirmation. Saturday, today I received a VM message from Erica, reviewing all the order details and the manufacturing and delivery process to come in the next two weeks. There are only two other national companies that I do business with that come to mind when I think about outstanding customer service: Apple and Lexus. I'd say Saatva is in good company! Congratulations on a great team effort to provide customer satisfaction.

It took me a long time and lots of research to make the leap of faith into internet mattresses. As a handicapped non-driver, I found the idea of multi-store mattress-shopping a daunting prospect. Saatva personnel have been very helpful in explaining the product and process and gave me a high level of pre-order service that makes me feel optimistic about my soon-to-delivered mattress.

We purchased our mattress in September 2015. We found it to be well made and the sales process and delivery were professional and well handled. We ordered the Luxury Firm. As seniors, we assumed it was the correct one for us, but it proved to be too soft as it broke in and morning pain became a problem. I contacted Saatva. Not sure how they would react... Diana was wonderful. She understood the issue and we were able to make accommodations that were suitable to all. I'm so glad we chose Saatva. I spent weeks researching mattresses to get the best combination of quality and price. This company has not disappointed. I would not hesitate to recommend them to anyone.

I'm a massage therapist with neck and back injuries and hands down, this is the best nights sleep I've had in over 20 years! I've been telling my clients about your great company and how easy it was to find what I was looking for. I'm so happy I found you! Thank you!

We just received our bed. Happy with the delivery service. Our problem is the height is too high on our bed frame & it is too firm. What do I do now?

I spent many hours online researching mattress sets. I read countless reviews and specs about a myriad of choices. Throughout this process I learned a lot about the nuances of mattress philosophy, design and manufacture. I kept coming back to Saatva. Each time I returned to the site I dug a little deeper into the idea of a Saatva. The more I learned the greater I became convinced of the prospect of the value a Saatva would bring us. Many thanks to the many previous customers who wrote detailed, thoughtful reviews. Reading those testimonials helped to seal the deal. We look forward to receiving our Saatva!

I want to thank you for the excellent service you provide. I was very impressed with service I received and the quality of the mattress. Your customer service is excellent. Although I did not keep the mattress because it just didn't work for me I am so pleased that your company refunded my payment so quickly. Thank you.

I needed a new mattress. Tried the latex trendy mattress over the last couple years, and developed terrible back issues. After going into a few mattress stores, and being completely turned off by the pushy salespeople, who had more ego than information, and being completely disgusted and confused, I stumbled upon the Saatva website. I haven't even received my mattress yet, but already am so impressed with the high level of customer care I have received. I have no doubt I will love my new bed.

Easy online purchasing experience. Had some confusion with online chat feature and figuring out delivery options. Ultimately everything worked out and was happy with the purchasing process.

So far so good. I ordered yesterday, got a phone call from Saatva last night to double check the order was correct and remind me to check that 14.5" is the right depth. How nice is that!? Love that I got a call, great customer service! I can't wait to get my new Saatva mattress!!

The website was informative and the confirmation associate was just wonderful! I do have a suggestion though. It appeared to be drawings of the mattresses on your website. This is a very large purchase for me and I would have liked to see regular pictures and plenty of them of the mattresses.

Was easy to place order. Chat box was helpful for questions I had. Followup phone call assured that order was correct.

The online communication proved very helpful when we were making our choice, mattress size, and foundation.

So far, so good! The information and follow up from Saatva provided has been great!

So far, so good. Couldn't possibly be more satisfied with my experience. Extremely easy to order online with "chat" available to answer any questions I had. Never heard of Saatva prior to reading an article on Huffington Post, so I went into various other review websites to read other opinions. Of course there were some negatives but it looked to be mostly with the delivery companies and apparently Saatva made them all good. They called two days after I ordered to go over it with me to ensure I ordered the correct item. I've got high expectations that it will continue to be a positive experience.

My LUXURY FIRM queen mattress was delivered yesterday and after a night's sleep, it was obvious the mattress is way too firm for me. I have arthritis in my back and I awoke with more pain than usual. I should have ordered the PLUSH SOFT model. Can I exchange and what would be the additional cost (if any)?

I've so far submitted my order, and received status reports via both phone and email. I'm pleased with the service so far. And I'm confident the process will continue to be a pleasure.

So far, the selection and purchasing of mattress and foundation was easy, confirmation of said order very timely. We are looking forward to the delivery and experiencing the mattress system for ourselves! Hopefully it will be as good or better than the reviews we have read from all of those who have a Saatva system already.

A positive experience overall to date. Delivery hassle-free. They even helped put bed skirt back on!

The lady was very friendly and welcoming. She explained the next steps and made me feel confident in my purchase.

Your rep, I believe Erica, called me while I was in the middle of another project. I asked her to call back an about an hour and she politely said yes. She did make the 2nd call and was very professional giving me details about my purchase and delivery. I am very happy with this buying experience so far and it is very seldom you get this much feedback and P to P help. Thank you, looking forward to the mattress.

The two people I have spoken to have been knowledgeable, helpful, and direct in their answers to my questions. Thus far a most enjoyable experience.

I believe the original survey asked if the delivery people wore booties on their shoes (I said they did). My friend who received it told me they did not. I believe you also asked if they wore gloves (I said they did), they did not. My friend also told me they parked on the street, not in the driveway near the door and walked in from the street. They also did not wipe their feet. I asked my friend because I just had 5 rooms of oak floors refinished the following week. This is not a reflection on Saatva, but on the delivery company. Why my friend didn't ask them to wipe their feet, I'll never know. Just not programmed that way. I'm not high maintenance, I haven't purchased a mattress since 2003 and it was a Simmons. I hope I've given you appropriate feedback on the delivery.

So far, I have had a very good experience with this order. I cannot give a final rating on it until I receive the product. Overall, I am very pleased with the communication the company has had with me, a first-time customer.

I share the responsibility in choosing the right mattress softness/hardness but I think the phone representative could have been more thorough in discussing this choice. Anyway, I reviewed the website more thoroughly. No harm since I emailed a change soon after placing the order and Saatva responded immediately and made the change. Excellent service so far!

I received the voicemail left on our phone. I am looking forward to receiving our new mattress. My husband wanted one close to a pillow top. I hope the one we ordered will be like that.

My experience with Saatva so far has been exceptional. The customer service rep was extremely helpful as I was measuring my mattress and deciding what was the best mattress to purchase. I have not received my mattress yet, but when I do, I will write another message. Great business model!

Website was easy to use, informative and helpful. When I had questions, a rep came on screen to help. My phone conversation with a rep today was equally satisfying and helpful.

So far so good. The initial order placement with Stephanie went well and the follow-up call from Erica on 5-13-16 went well also.

Read many reviews online and Saatva kept coming up in the top ten. I have owned Sealy, Serta, and Simmons over the years. I decided to try Saatva based on reviews. Customer service is a huge factor and the reviews rated Saatva #1. I have no complaints so far. Waiting on mattress. I will let you know how that goes when I receive it. I hope the mattress in 3-5 years has met and exceeded my expectations. Thanks.

So far so good! Friendly informative staff and it seems positive thus far. Hope the mattresses is as good as the service.

We were very happy with how accommodating and expeditious the order process went. In particular, we thought having a salesperson follow our transaction all the way through delivery as very nice. We haven't received our mattress yet, however so far we would definitely recommend Saatva to any of our friends.

So far I have nothing but praise for your company. I'll wait for delivery to give my final appraisal. One thing, it seems that when you select the "comment" button on the previous page one would think you would not have to fill in known info. I assume it's probably a standard "form" letter.

You're not really honest about advertised delivery times. I've been considering cancelling my order. And the phone call in 72 hours is useless: just to review was already written, read by rote by a person on the phone? Not really customer service.

So far everything has been right on spot as far as the outstanding reviews I've read. Great communication, which is key! I never felt lost or unsure of the status - even the special deduction was quick and painless. I haven't received mattress yet, but if this any indication to the care, then I look forward to it.

After trying for 4 weeks, deciding to return the mattress due to lower back aches.

I am reaching out to ask you if there is anything you can do to help me as I understand I have passed the deadline for exchange. At first the mattress was great, but for the past 2 weeks I cannot sleep! I wake up to my arms and shoulder numb and killing. I have tried different extra pads etc nothing seems to help. Last night I slept at a friend's house and the sleep was great - no pain no numb arms!!! I am sorry to say but I am sure it is the bed. I appreciate the great reviews and the consideration for the environment of this product - I spent months researching now I am now so sad... Not to mention VERY tired!!! :( Any help with this matter would be greatly appreciated. Thank you.

Not only did I receive an email confirming my purchase, but when I returned from work there was also a voicemail message, too. Many thanks.

Ordering our yet-to-be-manufactured mattress was very different than previous mattress purchases we've made. Different in a nice way. Like most folks, we had previously done the "lay on several mattresses in a store" thing with an anxious salesperson hovering nearby silently dreaming how to spend the commission they felt they were close to earning. Saatva instead gives a nice presentation of their product via the website and then presents a sincere-sounding guarantee that we, as customers, can return the mattress within 48 days if we don't like it after sleeping on it for 6 weeks. Hopefully, we won't see any need to return the mattress but I really like the idea that I can actually sleep on it several nights before needing to make a decision about it. Lastly, the sales rep that called to confirm our internet order was very well-informed, helpful, and brimming with confidence that we will love our mattress.

The rep I spoke with when ordering the mattress was knowledgeable and helpful and the rep who called today was polite when confirming the order.

We are moved by your kindness toward our son. Thank you so very much!

I have contacted customer service and was told I should let the mattress "acclimate" for 3 weeks. I am 51 years old and have purchased mattresses since I was 20. I never had to wait for a mattress to acclimate. My neck and back are killing me. What do I have to do to return this thing?

Thank you for phone call - we have ordered a queen luxury firm at 11 1/2 " with split box springs, pick up old set at delivery - so far so good - thanks for phone call. Looking forward to arrival of order! Hope mattress as comfy as service has been!!

I have had a really good experience so far! I was surprised to receive a call following up on my order and keep me informed of what to expect next. Well done!

So far so good. This is my first time buying a mattress online so I'm a little nervous, but the phone calls and email follow-ups are very helpful and comforting. The true test will be actually getting my new mattress and trying it out!!! Thanks.

Saatva - my experience with this company was nothing but great!! They were very helpful when I first called. I wasn't sure about ordering online site unseen. They were very reassuring. Delivery was top notch. And the mattress has been great. I called to see if there was anything to make it a little softer. They gave me two options: 1. A free topper 2. An exchange. They are amazing. No hassle, eager to satisfy. Will recommend them highly.

Very professional, complete and intuitive website. Made buying a very easy thing to do. We're excited for the rest of the experience.

Firm mattress ordered, pending delivery. Follow-up thus far has been great. We hope for a great experience.

I can't believe they did it... About a month after buying a Loom & Leaf Queen size mattress and box springs, which I love, I decided I was going to get married. I thought about it for a month or so, and I wished I had bought a King size bed. On a whim, I called to ask if they would give me some sort of credit on the bed I had bought or maybe a discount if I decided to buy the King size bed. After explaining my predicament to the customer service agent on the phone, he replied, "Sir, you don't understand... you have a 75-day unconditional return policy on your bed. If you don't like it or want to exchange it for a different bed, we will give you a full refund." I couldn't believe it. After I kept the bed for 2 months, they gave me full credit towards a different bed. I don't know if I will ever need another bed, but I can assure you that I will buy it from Saatva. What a great company.

The very best customer service that I've dealt with in years. I made several calls to them with questions before placing my order. They answered everything to my complete satisfaction.

Easy to purchase mattress. Website was very user-friendly. Liked the follow up call to ensure correct info and confirm delivery info. Very pleasant experience! Thanks!

I am blown away by the extraordinary customer service all the Saatva representatives have shown. Everyone has been friendly and knowledgeable. I didn't have a chance to think "oh I wonder what's happening with my order?" The call came before I had a chance. I'm very impressed and excited to receive our new mattress.

I have been kept up-to-date as promised. My order has been reviewed with me three times to make sure I will receive the bed and base I have ordered. So far this has been such a positive experience which I will share with friends.

I have received great service so far. I can not wait to get my bed.

So far, very polite and caring... which today says a lot. Obviously too early to comment on mattress (not yet received or delivery). But, off to good start with a co. that shows real interest in customers.

Got your message. So far so good. Satisfied at this point. Thank you for your interest.

We received our mattress and foundation one week ago and although we are loving our much needed good night's sleep we just lifted the mattress up to put a new skirt on and are very concerned about our foundation. There are, what appear to be, large metal staples poking through the material and will no doubt be tearing it soon and begin to tear the bottom of our mattress. Please call us or email us. Advise us as to what to do next. Thank you!

Website very informative. I was able to look over many reviews and between the reviews and web site information I was able to order mattress without any problems.

Not only is your product GOOD BUT YOU CALL and double check to make sure my mattress is the size we ordered. Very friendly. Very informative. They know their products and stand by them. Thank you.

Saatva staff and customer service have been excellent! Oh, if only all of my online business transactions were this easy!!

Alan ** was very helpful & knowledgeable about the product. Today Kanella ** called & was very pleasant, verified my order & explained about the delivery process & when I could expect a phone call that the mattress set was ready for shipping. It was very nice dealing with both Saatva staff.

It was very simple and easy. I was going to do it (order) on the internet and called with a few questions. Erikka was the lady with and after answering my questions she asked me if I wanted her to place the order and I told her that I had already filled out the electronic form and she assured me it would be no problem and that she could do it rather easily. So I went with Erikka doing the ordering form and double checked everything with me.

It was easy. So far the experience has been good. I don't know why my phone number didn't work but I received the message so it doesn't matter.

I have rarely done one of these reviews, but I am so impressed with my experience so far, that I felt compelled to submit this review. I had conducted a very extensive search on mattresses and the one constant that kept showing up, not only on the mattress, but the company as well, was Saatva. After much hesitation I ordered my mattress and foundation... and true to their word, I was contacted within 72 hours (and I ordered it on a weekend... was contacted Monday). I received both a voicemail and an email. I replied to the email with a couple of questions about the delivery and received a phone call within 5 minutes.

The process of ordering a mattress set from Saatva could not have been easier or more pleasant. Ordering something like a mattress set without actually trying it first was a conceptual challenge for my wife and me. We compiled a list of questions after researching the internet and spoke to Saatva representative. She was patient in answering every question that we had, was very knowledgeable about the product and gave us a great deal of comfort in ultimately making the purchase.

So far so good. Received then expected phone call about my order and am waiting for setting the delivery date.

Regarding customer service, so far so good but living in Hawaii, I have to arrange for freight forwarding. Based on thousands of positive reviews I'm hoping we will be very pleased with our new mattress. Ask me to review in June. By that time, we would have received & slept in our new mattress.

I think someone (from San Jose) is calling to confirm the order or delivery. It's been 8 days since the order was placed. When I answer, there are noises in the background, but no one speaks, and then it disconnects. When I try to redial, the number doesn't work. Guess I will just wait until a person answers on the other end.

I bought the firm mattress in February of 2016 after my old mattress was giving me a less than desirable night's sleep. It was with some hesitation that I bought without seeing or lying on it. The 75 day trial period helped to allay my fears. It was delivered promptly and I was pleased with the comfort level of the mattress. Firm enough but not too firm. Cushiony enough but not too squishy. It is a good transition from my ultra-firm Sterns and Foster mattress. If most hotel beds are too soft for you, go with the firm. I am glad that I made this purchase.

We just ordered our mattress a few days ago, but so far everything is just as the ordering info said it would be. Received a phone call yesterday from a very friendly agent who gave us the details of what to expect for the delivery of our Saatva Mattress.

My buying experience was excellent. However I have been sleeping on the mattress for 3-4 weeks now and after several washing of the deepest pocket sheets I could find, the extra thick mattress is just too high. I should have gotten the regular size mattress so the sheets don't slide up on the sides of the mattress. They fit at first but have (expectedly) shrunk some after washing. I am now left with the dilemma of trying to find deeper sheets (which I haven't been able to) or exchange the mattress for regular size one. Both eat some additional cost. I think they should give a more accurate measurement for the mattress which is more like 16" deep and not 14" as stated on the website.

No feedback yet as mattress not yet shipped... however representative was very responsive to phone call to make minor change after order placed. No hassle, just help.

I had questions which were answered immediately. After placing my order, I called the next day to make a change which was handled swiftly and my account adjusted. Everyone I have had contact with has exceeded my expectations.

Thank you for staying with me on this. It makes me confident on the decision I have made in ordering a mattress sight unseen.

Staff was very helpful and polite over the phone. Got me in touch with the delivery company as we have a very tight time frame to be at our second home to receive the mattress. That company was also top-notch in trying to be accommodating. Would recommend you for customer service and we look forward to trying the bed.

It's great to hear from you. Never had this good of an experience so far. I can't wait for my new bed.

So far so good. We are impressed with the personal interest and awaiting the arrival of our mattress. Thanks!!!

When looking for a mattress I found the Saatva customer support to be quite helpful. They were very responsive in answering all my questions. The ordering process was simple and seamless. As promised, I received a call confirming my order and can't wait to receive my mattress.

So excited for new beds. American made & so far great phone customer service! Cant wait to crawl into a new bed! If we love them then I will be ordering king & queen beds also!

So far everything is OK. People I have talked to have been great. Received telephone call to update me on status.

Website is extremely easy to use and filled with information. The online chat is terrific and responders are extremely knowledgeable. Asked a lot of questions and always got thorough answers. Ordered my 1st bed a few weeks ago and just ordered a 2nd bed.

This was a very pleasant experience. Pricing was equal or better than any other company foundation and mattress sets. I have already spoke to a few people about my experience and how enjoyable it was. Looking forward to receiving our new foundation and mattress.

So far, we have been very impressed by the level of customer service received! Your website is very comprehensive, the chat feature was great, and we appreciate the follow up email, confirming that we ordered the correct size, and updating us on the delivery schedule. We hope that the bed will be as great as the reviews we read on your site. Can't wait for a good night's sleep!

I was supported in my decision from your people in the chat room, although most of the information that I needed was on the website. Looking forward to our future sleep experience. One of the reasons we are buying now is due to our old bed emits smells that my wife objects to. She is highly allergic.

I was very uncomfortable ordering a bed that I had never seen in person, but Samantha was very patient and answered all of my questions and made me feel at ease with the purchase. I also received a call from Erica who wanted to confirm my order and go over the dimensions of the bed and to make sure I had no further questions regarding the purchase or impending delivery. So far the customer service has been great and I'm looking forward to my first night's sleep in my new bed!

So far the ordering process for the Saatva mattress has been seamless. They have helped and kept us informed every step of the way. We are expecting delivery in 9-18 days. We can't wait to actually try the mattress out!

I wanted to commend your company and all that we have felt with on the purchase of a new mattress. Your company's service is second to none. Thank You!!!

Very easy to order online with all of your information and video to know that I am selecting the right mattress for me.

Thank you for being open to feedback. It seems odd that my account has been charged a substantial amount before shipping has occurred. This is not a normal business practice, in my experience. Thank you for listening.

CSR was very polite and conducted themselves professionally. Can't wait to try our new mattress. Thank you.

We gave up on figuring out how to shop at a mattress store, found your website and with a few clicks had a new mattress on the way!

The online ordering was very simple. I chatted with Adam concerning dimensions and he answered my questions directly. The confirmation of my order was checked and rechecked for accuracy. I was impressed so far with the customer service. I am a very impatient person and the only downside I see is the wait time for my new bed! I'm anxious for a great night sleep!

Kanella was fabulous. This is an exceptional individual who apparently knows her product and loves the company. Give her a raise. :) Thank you for the military discount. It was very much appreciated.

I am getting ready to have lower back surgery next month and I began researching for beds online since going to multiple stores is too hard. Between reading multiple articles by orthopedic surgeons, reviews by Consumer Reports and some other reviewers, Saatva kept coming out on top. I then went to your website and was tremendously pleased to see that chat was available (but not pushy) and after reviewing the site had all my questions answered. So far so good! I received both written confirmation and then a phone confirmation of my order. Waiting now with great excitement as the bed gets built and will be here between 9 and 18 days. Excellent service so far!!!

It was a great experience all around. Everyone I spoke with was extremely helpful and any order adjustments were made without question. I received confirmations of all the orders and I am very excited to see the final product delivered! Thank you team Saatva for being so amazing!

So far your company has been perfect. I'm very pleased. The delivery company called today and I have delivery set up for Friday.

The chat feature was very useful in helping me find out a few things about the bed, like weight, which wasn't easily found on the site. It was also useful and clarifying the in-home test period and return fees. Overall, it was very easy. The same is true for the online ordering. It was straightforward, fast, and worked well.

I have called Saatva 3 times to elicit information. The customer service reps have been very courteous and knowledgeable. I bought on the internet with confidence in this company. Now I am awaiting my delivery and hope the mattress is as good as the experience has been so far.

So far I have been impressed with your company and service. The information on your website is excellent and the order follow-up is impressive. I look forward to receiving the mattress I ordered and feel confident in your company.

Our Saatva king sized mattress and box springs were delivered this morning by Blue Truck or Blue Trunk of Little Rock and they did a superb job. The two delivery men were very polite and worked hard. The mattress looks well made and we are now anxious to try it out. The firmness is what we had hoped for.

We are very impressed so far. If your product is as good as your service we will be very satisfied.

My web search and order experience has been good. Waiting to get my mattress set.

Received order today. Upon inspecting found sizeable hole in the top of the box spring. Took multiple pictures as well as did the delivery people. Accepted the order as is with comments made on invoice about the tear/hole. Will contact you via phone next. While I am disappointed that the items were damaged, I cannot find fault with the maker at this time. I do expect to be taken care of and have this replaced asap.

Our mattress was to be delivered today, however we were informed early this morning, by delivery man Phil, that instead of the king size mattress as ordered they had a queen tagged with our name. He had no idea what happened to our king mattress/box. He had a copy of the correct order as placed on March 31, 2016. I was later contacted by your customer service department. I was told that it would take approximately another week to place another order. I have little faith in this process and, to date, am very disappointed with our Saatva experience.

Very happy with the experience so far. I have placed my order, received my confirmation, and had a customer service rep call me letting me know the mattress order information. They left me a message on my cell stating that they will call with shipping arrangements when the order is completed.

Although we have not received our mattress yet our buying experience has been very good. All of our concerns have been took care of and all the staff we have talked to have been friendly and very helpful. Thank you and we look forward to our new mattress!

I enjoyed being contacted by Paul. From what I've read, there seem to be two main problems. The first is the delivery people that you can't control. The second seems to be that the mattress forms to the body in a very short time which would be uncomfortable. Hope neither of these happens with my order.

Ordering was quick and easy. We are looking forward to delivery and getting a good night’s sleep on our new mattress.

We are loving our new mattress! It is exactly what you promised. Also, I spoke with a man on the phone after we ordered (Paul I think? - sorry I was not able to write it down at the time). I told him that my wife was pregnant and our current mattress was making her miserable. I asked if he could do anything to speed up the order. He said he can't promise anything but would personally walk the order through. He did. He followed up with me once and got the order to us in about half the time. You have no idea how much we appreciate this. She has had her first couple good nights of sleep in a month or so. Thanks again!

So far I am very pleased with my mattress buying experience. Everything is running smoothly and the representative on the phone was very nice.

So far process has been smooth and all the people I have spoken with have been very helpful explaining the product and the process.

We have just ordered our Saatva mattress and thus far, we have not experienced any negative problems. Looking forward to receiving our new Saatva mattress.

Ordering a mattress was very easy. Used the live chat when I had questions. Answers came instantly back and my mattress was ordered. Instantly I received a call about my order and we spoke briefly. Now I'm waiting for my mattress to be delivered. So far so good.

Ordered my Saatva luxury firm mattress the other day without a hitch very easy and helpful. Saatva team is very courteous and respectful. Can hardly wait to receive, thanks.