Saatva Mattress Reviews

The person who took my order was excellent and the delivery people were great. I was amazed how great the mattress was made compared to what I was seeing in the stores.

We have been extremely pleased, so far, to the information on your web site, the brochure and placing the order for a mattress as well as the follow-up calls to confirm our order. Thank You. We look forward to receiving our new mattress.

My order experience so far has been terrific! The website made it easy to decide among the choices, let me know when I could expect to be contacted, and I was contacted on time.

Beginning with the website through ordering and delivery, the process was seamless. Bed was delivered yesterday. It is everything we had expected. Very pleased.

So far, the online ordering, and the phone confirmation, and follow-up have been above expectations. More after delivery and, of course, after sleeping on the mattress.

I ordered our mattress less than a week ago, And I have already had more feedback and information the manufacturer than when I buy cars. So far I am very impressed with the customer service. I hope the mattress is as good. I will report on that later.

So far, so good. Everyone I've had contact with has been knowledgeable and courteous. I'm still perhaps two weeks from seeing the product, but as earlier stated, it's been a pleasant experience thus far.

Online conversation helped me feel confident I was ordering the correct mattress. Time will tell, but I feel just as confident regarding this as I would had tried it in a store.

Everything going fine. No complaints. Good courteous contacts.

Simply the best in customer service. From the assistance in ordering to the follow up to ensure they have the order correct was just outstanding. Looking forward to the delivery and many great nights of sleep.

Just ordered our mattress a few days ago and received a phone call today to verify our order and went over everything for accuracy. Very nice gentleman called and also asked if we had any questions or concerns to call them. Excited to receive our mattress.

So far, so good. Was impressed with the website and the customer service that was included on the site. I've already received the call from Paul and we'll wait for further instructions about delivery. Looking forward to a good night's sleep.

Extremely smooth transaction. The delivery company was a pleasure to work with. I have only slept on my new mattress one night. I got the Flagship firmness. It is a big improvement over what I got rid of.

So far everything has been as expected. I ordered on Saturday and received a call on Tuesday to confirm and verify the order. The representative was very professional yet friendly. Patiently waiting for the delivery call! Can't wait to try out the new mattress!

I previously purchased a Saatva mattress, which I love and found shopping for the foundation piece I wanted simple. I received a quick email response and a phone call follow-up as stated. Great service and wonderful products!!

I was extremely pleased with the gentleman who took my order. He made some worthwhile suggestions regarding the depth of mattress and foundation in order to ensure that the skirt fit the frame and headboard. He also made sure to repeat my order.

Not only would I describe the process of buying a mattress from Saatva as "efficient", I would add that it is actually an enjoyable experience. The price is competitive, the product is well-constructed and very comfortable, delivery is easy, and Saatva's customer service personnel are professional and friendly. I would buy from Saatva again and have encouraged others to do so as well.

I asked your rep. if the company delivering my order would move my old set to another room. She said she was not sure. I said "Costco and sears have white glove delivery" but she did not know what the company's policy is so I guess l will just hope that they will move my old set.

Order has been made and processed with no problems. Would like to be able to schedule delivery day or at minimum days that delivery is not possible.

I am super pleased with how efficient and fast my order came. Customer service kept in touch through the whole process and delivery came within the expected time. I'm loving my bed and the comfort level has left me no backaches. So wonderful!

This is my second purchase of a Saatva bed. I am impressed by the fact that I was called in an evening to check my order that would be started the following day. I recommend the bed and the company for those who need a new bed. I purchased the firm mattress and ordered the shorter box springs and mattress this time. I am tall and I like the high bed but guests might appreciate the shorter version.

So far I have had a very good experience with Saatva. Everyone has been courteous and helpful. Thanks.

Information needed to order is easy to locate. I had to make a call for information on fire retardant application since I am allergic to bromine and was satisfied with the info received. For some reason I could not print out my order but that could have been my computer. I did not realized the mattress was not already made. I would have ordered other. My major concern was finding a reasonably priced organic mattress. Your company has the right tact. Thank you for being innovative.

So far, so good. Order process was easy and follow up call from the company came when promised.

I would like to thank you for your EXCELLENT service when I ordered my Saatva mattress. I changed the order a day later, and customer service was so helpful and accommodating. I'm also confirming my order to Erica of an 8 3/4 foundation and 14 1/2 King luxury firm King mattress.

It is a pleasure talking to people who work for your company. They are very pleasant and able to answer any questions I had.

We are very pleased with the service and delivery. Our mattress is only 5 weeks old and we already have substantial dents where my husband and I sleep. This is the reason we got rid of our old mattress. Can you offer any help on this problem?

The initial order process has been excellent. All questions have been answered and order information has been confirmed by Saatva. We are looking forward to our new mattress.

I LOVE our new mattress!!! Your customer service and product exceeded my expectations! Thank you.

I finally decided to take the leap and order a Saatva mattress after having read and viewed online reviews about Saatva. I placed the order via telephone. The operator was very helpful and answered all my questions. Can't wait to try it out.

I have just ordered a new mattress and have been very pleased at the prompt attention given to all details and to the answers to my questions. I am sure that when I have the new Queen mattress installed I will have a wonderful sleep at night. I would recommend Saatva to anyone.

The experience was quite positive and simple. The phone support was helpful in sorting through some important questions.

So far our experience has been very nice. We received a call last night to confirm our order and to make sure all info was correct. We look forward to the delivery of our new mattress.

Good customer service. Looking forward to a good night sleep. We have had a good impression from the reviews.

Ordering process was a breeze. Reviews were very helpful. Website is very easy to use, and very helpful in placing order for exactly what you need.

Now hoping for a good night's sleep.

So far your delivery company has struck out. I was given a two hour window -- they blew it. Now delivery delayed at least 2 days. Suggest that you look carefully at their service record. I have submitted an identical report to the state of AZ authorities and to the BBB. It's your move.

So far we are very satisfied with your service. I had called with a couple of questions which Adam answered promptly. Samantha took my order and was delightful as well as efficient. The whole process was very easy. We look forward to receiving our new mattresses.

I am grateful for the phone calls and voice mail. Tells me that you are sincere re: communicating with me and your customers.

So far the people at Saatva have been very responsive to any questions or concerns I have had. The one thing that has been a little problem is that fact that when someone from Saatva calls it does not come up as Saatva on caller ID. It comes up as just a person's name. Since I don't answer the phone if I don't know who is calling, it goes to voicemail. Not a huge problem but would help if that changed.

The order process for this mattress is smooth and the customer service is EXCELLENT! I can't wait to try the mattress.

Your website is very easy to navigate. Every one of our questions were answered by the site without requesting additional information. It only took about 10 minutes to purchase 3 mattress sets for our home. Your prices are very attractive. The call for delivery came less than 24 hours after our on-line purchase. We hope the install and first nights sleep to be wonderful.

Thanks.

A very pleasant experience so far. Good business practices!

Thanks for confirming my order. Can't wait for my new mattress to arrive! Hopefully soon!

All issues have been immediately solved to my totally satisfaction. Best of all, I am not kept on the phone more than 2 minutes waiting for an agent.

The contact person I talked with was very pleasant, helpful with the questions I had about your mattress. I was concerned with buying this online never having seen one. The follow-up phone call was very quick. I feel sure after all is done. I will rate you at five stars. Can't wait to sleep on it. I am sorry took so long to do this. Thanks for your help. Have a great day.

I'm writing to tell you folks that I received my Saatva mattress yesterday. Last night I had the best night's sleep that I have ever had, without a doubt. From the customer service people at Saatva to the delivery people, dealing with Saatva was one of the very best purchase experiences that I have truly ever had. You folks are on to something marvelous. If you ever need a testimonial I'm only an email away!

The website was full of information. It answered all my questions. I had a live person follow up with me after I placed my order to ensure I understood measurements and so forth. I am looking forward to receiving my bed and in 5 years doing a follow up to see if I am still happy.

So far I have had a very good experience placing my new mattress order. Doing live chat with Dave was very helpful. He answered all my questions and was very pleasant. Thank you.

Excellent purchase experience. Professional, courteous and thorough and ready to assist me in entire process. Would recommend Saatva to everyone.

While we do not yet have our mattress we have been thoroughly impressed so far with the service we have received from SAATVA.

I've had nothing but a perfect experience so far with you guys. You answered all of my questions quickly and thoroughly, and helped me through ordering using multiple credit cards with ease. I appreciate your amazing customer service so far. We have not scheduled a delivery yet, so I'm hoping everything continues to go so wonderfully smooth.

I am so sorry to say that this bed is not the right bed for us. My partner is basically a side and sometimes back sleeper and she complains every morning now about being in pain with her hip and shoulder. We would like to return the mattress as soon as possible. We had really hoped for a different outcome. Thank you!

I ordered the plush 14.5" Saatva mattress and I'm very happy with the product. It's beautiful and comfortable and I feel I made the perfect choice for me. Had I purchased a box spring, I would have ordered the 12.5" model but because I am using this on a platform bed, I chose the taller. There were issues with my delivery date due to the holiday schedules of the delivery service but one quick call to Saatva and they got on the phone with the delivery company and made sure that they found a way to have the mattress delivered on time. My only regret is that I did not keep the plastic bag that the mattress came in for my next move. I'm sure I will be enjoying this mattress for many years. Thanks Saatva!

After filing a complaint with the BBB, I received a positive resolution from the president of the company.

Thank you for the call. Totally unexpected on a Sunday afternoon right after a Holiday. Erica was gracious and helpful.

Calls and emails are appreciated. We look forward to getting the bed. Online info is great.

So far, it has been an excellent experience: the site was clear, ordering easy. I really appreciate the phone call verifying my order. I sure hope my new mattress arrives soon, I'm sure the delivery process will be equally stellar.

Do not call me again in the A.m., especially to confirm something that was already confirmed. You woke me up and that is about the worst thing you can do. If this feedback is a waste of time and you call me again in the a.m. I will not do business with you again.

Thus far, my experience with Saatva's customer care employees has been great. During every visit to the website, as I conducted my research, my questions were answered completely via chat. Since placing my order, they have done an excellent job updating me on current status and next steps.

Excellent website that works flawlessly and provided answers to all my information requirements. We look forward to receiving our new mattress and I'm so happy I don't have to go through the hassle of searching through brick and mortar stores when I can do everything from home and be confident in getting the best mattress for my needs without the confusion and stress of dealing with "car salesman" physical stores.

I received a call within 48 hours confirming my order. Delivery will be within a week. I can't wait to sleep on my new mattress.

We were totally overwhelmed by the process of going mattress-shopping right after moving into our new home. It was our first big purchase and Saatva made it SO EASY! We were a little leery of buying online, but we needn't have been. Not only was the process easy, but we love the mattress. It is the perfect mix of firm and comfortable. We sleep like babies! Thank you for existing and taking the stress out of this purchase. Website was easy to navigate, customer service was great, and delivery was speedy. Overall A+++!

After reviews of your product online and after being worn out trying out mattresses at the local retailers, and being even more confused over my wife (hard) and me (softer) we decided that the brick and mortar stores were a rip-off and we could get the comfort we both wanted in a premium mattress at an affordable cost if we gave you a try. We didn't need immediate gratification and could easily wait a bit for the mattress as we have been looking for some time. Buying experience has been positive and follow-up within 72 hours was done. We are looking forward to receiving our new mattress and restful nights. We are replacing a five year old Denver mattress which is sagging in excess of the arbitrary 1.5 inches and I had no inclination to repeat with another Denver mattress product.

I had no problem with purchasing this mattress. I did a lot of research about this mattress and the company. I like all the reviews and we watched the video. I was impressed with the accolades that the company received. The price is awesome. We looked at a mattress and it was going to cost us 3400.00 dollars. I can't wait to get this since my husband complains daily of a backache.

WE ordered a new mattress for our vacation home in South Carolina. Initially, our order was declined, but within 60 minutes, I received a call from one of your representatives and they worked to straighten it all out. Very good effort on your part. I received a subsequent notice that the order has been confirmed and we are good to go. Won't see the mattress for 30 days or so, but as of this moment, nothing but good things to say.

We already own a Queen Size Luxury Firm mattress & have been extremely happy with it. When needing a new mattress for our winter home, there was no question about which one that we would choose. Thank you for producing an exceptional product.

Just wanted to say thank you for the awesome customer service and responses to my questions.

I am responding to email regarding feedback. Although we have not received our mattress, I cannot comment on that but customer service up to this point and the ordering process has been flawless. The "chat" personnel answered all my questions and were very helpful.

They called me and sent me an email 7 (SEVEN) days ago confirming delivery at my house on 12/30/2015 between 1-5 pm... I took off work without pay as I punch a clock to be here during that time. Their email said I would be called the DAY BEFORE to confirm delivery schedule again. That never happened so I had to call them this morning. They said disregard that but they will here this afternoon... It is now 5:32 and I called them again. They are running behind (apparently my time is not important) but they told me they would be here by 6:30 pm as the new time of delivery... I wasted all day for this?!

We ordered our new mattress two days ago, had a call from the delivery company and set up the delivery date. We are waiting for the delivery company to call us with the delivery window. So far it has been a very good experience.

RE: Queen Size 11.5 Luxury Firm Mattress (5 stars). First night, I was a bit disappointed with the lack of softness. The mattress was firmer than I expected. However for the first time in several years, I awoke WITHOUT lower back pain and stiffness. I was a bit skeptic about how much a mattress might break in over a 30-day period, and was fairly sure I would be returning it. Every night, the mattress was a bit more comfortable. The firmness of the top layer softened. After 2 weeks, the mattress felt extremely comfortable. It has now been about 3 weeks and I can truly say it is the most comfortable mattress I've slept on. I will be keeping the mattress.

It was very easy to order the mattress and I was impressed they called to go over the order details.

I ordered a full-size foundation - ordering process was easy and, if I had any questions, a representative would have been available. I purchased a mattress approximately 2 years ago and know that the quality of the product is excellent.

Looking forward to having this mattress. While I was not able to take the call tonight, I listened to the message and felt well taken care of in confirming my order. Thank you.

I have ordered our mattress online, and so far they have done everything just as advertised. They have followed up with emails and phone calls. If our mattress arrives as promised and is as comfortable as many of the reviews I read said they are, my back will be very happy!!

Great experience so far. I initially ordered online but didn't realise my credit card payment was past due so my card was declined. About 5 minutes afterward I had someone from Saatva contact me about my order offering to help me try to process it. A couple days later I called back and placed my order. Everyone I've talked to so far has been very pleasant. Excellent customer service!

I would like to return this mattress set. When I ordered, I was assured I would receive a brand new mattress, not a return. I was told it would take from 9-18 days to manufacture it. To my surprise, the delivery crew showed up a few days later (way ahead of my expectations) with a mattress. The mattress was delivered in a dirty plastic bag with no markings or sealing to keep elements out. The mattress had dirt spots on it and the delivery person said that is normal.

We wanted to avoid the chain mattress stores and were intrigued by the ads we saw for Saatva in the New York Times. The process was very satisfying, from order to delivery, and we love our new mattress! A great mattress buying experience!

So far it has been great service. We look forward to getting our bed and trying it out. Thank you.

Ordering went smoothly, our delivery was delayed so they waived the fee. The delivery company did an excellent job. Very pleased with the outcome. This company does always seem so far to take care of the customer. And yes the bed feels so good--very well made and my husband and I are having the best quality of sleep, not waking up with neck shoulder and back pain as we were in our only two year old stearns and foster Heidi series bed.

So far so good! Easy online order and explanation. Phone call received as described and also an email to follow up. I can't wait to receive my mattress! Thank you.

I was searching for a new mattress online, being unhappy with my current local house brand from the local store. Came across Saatva online and started doing a lot of research. Watched some youtube videos on them, searched positive and negative reviews (couldn't find any negative ones). Looked into their production and how they came up with their designs. After learning how they do business and the prices they offer, I decided to give them a try. They have a excellent return policy (hoping I don't have to use it) and they seem genuinely concerned with their clients. Hoping for a great future experience and great night sleep.

I ordered a Luxury Firm mattress in King size on December 26, 2015. Two days later, I received a call to thank me for my purchase and to confirm my order information, address etc. I was told that my mattress will be delivered and set up in 9-18 days. I will receive another phone call at least two days prior to delivery. So far, I am very pleased with the ease of online ordering and the customer service support.

A representative from Saatva contacted me regarding my negative views on my recently purchased Saatva mattress. We discussed the problems my wife and I were experiencing. The polite gentleman explained that there may have been an issue in workmanship on the particular mattress that I received. I agreed on an exchange and received the new mattress the next day. Since we exchanged the mattress, miraculously my wife and I have not experienced any night sweats. Our newly exchanged mattress now exceeds our expectations and are more than happy with our purchase. Highly Recommended.

I read reviews on Consumer Reports online and a reviewer discussed what he was looking for in a new bed. He said Saatva met his specifications and he was very happy with his choice. That was good enough for me. I chatted with David with Saatva online and was assured that I would have my order filled in my required time-frame. I feel that the price is moderate and the reviews are excellent. I look forward to receiving my new Saatva and I will happily review my sleeping experience in a few weeks.

So far so excellent. Thanks and congrats in advance. The attention online and the phone call received confirming my order. I hope that delivery process completes on time.

Yes, good service. Thank you. Measurements are correct, 8.5 and 14.5 as submitted. We already have a frame. This bed is similar in size to the one being replaced. Thank you!

So far the experience has been very reassuring and pleasant. Looking forward to the new bed.

Great so far. Waiting for delivery of our mattress and box springs. Delivery seems to be on time.

Person who contacted me had the (completely) wrong street name. I have no idea where they got that. Makes you a little nervous that if the address is wrong, what else!

As we have not yet received our bedding, all we can do is rate the purchase experience. After doing extensive research online and through various magazine articles, we decided to make our purchase affordable by zoning in on Saatva. Surfing through the website was easy, as was the process to purchase online. We immediately received confirmation via email and received a phone call within 24 hours of said purchase, to verify our order. Now we just await the delivery confirmation and how we feel about our Saatva once we have received the bedding.

My sales rep is "Freddy", and I appreciate his patience and knowledge of the product. Overall my experience in purchasing my new mattress has been very positive, and I will highly recommend you to my friends.

Well constructed bed, great value. As a US veteran I'm really am proud of companies that believe in "made in the USA" products. Very well done! My only slight complaint is the the bed was a bit taller than I expected. My fault though, will get it right next time since I will be buying my future mattress from Saatva!

Excellent service all the way along. Now to test the mattresses and hopefully they live up to the recommendations I reviewed prior to ordering. Thank you.

Ordering was very easy. I chatted a couple of time to be certain of the mattress size and the feedback was prompt and thoughtful. Can't wait to receive it.

Bought Queen mattress originally & had it delivered within 1 week. It was awesome, but we wished we had ordered the King. Called & we were assisted in placing the King order. Paid the difference & the King was here within the week. Great experience. Great communication from Saatva & contracted delivery service. No complaints. Wonderful experience.

I just ordered yesterday and can't wait to get my mattress! Excellent, easy ordering, very informative website. Hoping the mattress is as good as the customer service experience thus far. :)

This has been such a pleasant experience, to order via online. I have been to a few stores to shop and always felt watched and unable to shop on my own. I have already bought two mattresses from Macy's and returned them. I am so much happier working with Saatva. They make the purchase so much more comfortable. I am looking forward to delivery.

I am excited to get my new mattress! It was a pleasure to be able to sit in the comfort of my own home and learn about and order my mattress online. I had questions, and the chat person was extremely helpful.

Happy with experience so far. Ordering went fine. Your online account was very informative. Chatted online with one of your representatives. Very nice and informative. Look forward to delivery and set-up. Thank you.

I read about this company in regards to their product and service. I am shocked how warm and welcoming they are as a company especially an online company!! We as a society miss the common reality of personal interaction. Saatva embraces the perfect amount of interaction needed to create a need, want, and trust. They left me with a strong feeling/understanding of how much they want me as a customer!!! I am in sales and marketing, where partnerships get you further than sales. I feel they accomplished more of a relationship/partnership with me and my family. Even if this mattress does not work for me I will email everyone I know regarding my experience! THANK YOU!!

Ordering has been quick and efficient. I appreciated the phone call to verify the order. Thanks.

The mattress is perfect. It's the most comfortable mattress I've ever tried. I am very happy with the quality as well, it feels so well made. The delivery guys were great as well; prompt, fast and polite. I wish I'd scheduled delivery for 11pm so I could go right to bed! Thank you!

Attention to my order is very impressive so far. I feel like I am the only customer you are dealing with.

Great customer service, user-friendly online ordering! Great experience so far. They verified our order, answered our questions, and no waiting on the line to talk to an actual person and not a recording. Their chatline answered promptly also. We will see how the rest of it goes!

Was so painless I was thinking of ordering more mattresses. The process was almost too easy.

It was so easy to order my new mattress online. I really appreciate the follow up call.

Thus far I have no complaints. I chatted with a customer service rep prior to placing our order. It was a positive experience in that questions were answered promptly and knowledgeably. In part, that helped with my decision to finally place the order. We received a follow-up call to review the order within 24 hours. If this is any indication of how this company operates I am optimistic that we will be very happy with their product. More comments to come once we receive the bed within the next 2 1/2 weeks or so.

Ordering is a breeze and online chat was appreciated. Looking forward to receiving my mattress. I am pleased with the ongoing communication so far... Thank you.

No problems. Pleased with service. All aspects of the ordering process has been smooth and flawless.

I'm very nervous about buying a mattress online without testing it first. But, the buying experience has been wonderful so far. The website is easy to use and understand. I was able to find everything I needed. The online chat service was available at all hours, and the representative answered all of my questions quickly and thoroughly. I am pleased that you allowed payment through PayPal. The follow up call, although I was not available to answer, was timely, professional, courteous and clear. The follow-up emails have been informative, and greatly appreciated. Thank you.

The quality of materials and craftsmanship of the mattress are excellent. It was delivered within the time frame given at the time of ordering. My only dissatisfaction is that the mattress is too firm for my wife and I. I used the decision matrix on the website to determine which mattress to order and we both fit the criteria listed for the firmer (most popular also) mattress. After 10 nights, we both agree we have given it a reasonable period of time to adjust to it and it is still too firm. We will exchange it for the softer version and try again.

I will be giving this as a Christmas gift to my son and daughter-in-law. A special "thank you" to Marcos for his patience in answering my many questions regarding Saatva's innerspring vs. memory foam mattresses as my son currently has a king platform bed with an air-chamber mattress. It was a pleasure to speak with Marcos, who is not only knowledgeable but also courteous over the phone. Please recognize Marcos for his professionalism. He is an asset to your company.

We were disappointed with how the removal of the old mattress was handled. During the removal the delivery service dropped the mattress/box spring, scratched our banister. More care needs to practiced when in someone home.

Appreciating the personal attention to my order and I am looking forward to my new bed. Thank you! Merry Christmas and may you have a Happy New Year!

So far my experience has been excellent. I placed the order on Thursday evening and on Friday I received a direct call from a representative confirming the details of my order, as well as a follow up email. I will definitely refer to a friend.

At this point in our purchase process my wife and I are completely satisfied. We are waiting with anticipation, the construction, and arrival of our Saatva mattress. If it continues to be all it is purported to be we will certainly recommend Saatva to all our friends and family. Thank you for your diligence and great service.

Couldn't have been better. Agent was extremely patient with my many questions and helpful, professional advice. I probably was on the phone for about 30 minutes while I made measurements of my bed so that I would choose the correct size. We had an extensive discussion about which type I should order. First class.

Was a very pleasant experience. All my questions were answered and suggestions were made as to how to determine which firmness would suit me.

Your agent(s) were extremely helpful to me in my initial inquiry and eventual order of a Saatva bed. I anticipate a smooth delivery process and, finally, a bed that provides adequate support for a restful sleeping experience.

Everything has taken place exactly as promised although we are very early in the delivery process. A company representative called within the 72 hours of order to confirm the details of the order and confirm that it would arrive between 7 and 15 days of purchase date. So far I am very happy!

Everything has been very easy with all the information available. I look forward to receiving my mattresses and being 100% satisfied. Thank you.

I have not received the mattress as yet, but the customer service so far to this point has been great! I first chatted with someone at about 5:00 in the morning - I was surprised to find that you were open, but happy about it. My husband says that it is a smart decision to have someone there at this time because if you cannot sleep, well it is nice to be able to chat with someone about a new mattress. Also, I spoke with a salesperson later on that day and my questions were answered completely and politely. Like I said, so far, so good!

Everyone at Saatva has been so helpful. I made a mistake when ordering and the customer service people were so nice and helpful. I also received a call to confirm my order from a very friendly gentleman. Great service!!!

I ordered the wrong foundation by accident, and someone called me to ask about it very quickly. When I was not able to give my credit card number, they followed up with me first thing the following morning.

Buying experience - very easy. I especially liked the way the prices and sizes were shown. It made decisions much easier.

So far so good. We just ordered our mattress so we really can't comment any further.

This is a great company. You've heard of "Print On Demand" for books -- well, Saatva does "Bed On Demand". Your bed isn't sitting around in a warehouse, it's made for you when you place your order. And it's made in the USA! Saatva also uses a great delivery company. I unhesitatingly recommend Saatva if you need a bed!

Since this bed is for my wife, she did the online ordering. It was easy to access the website. The information was so detailed and the ordering process was very thorough and easy to select our choices. The person who called us for verification and shipping the order was very professional and friendly.

I just wanted to say my experience with buying the mattress and box spring was great. The team members were very helpful. They were always asking if I had any questions, to make sure I was getting and happy with what I ordered! Now I just can't wait to get the new bed so I can get a good night sleep. I have issues with my back, and I am very hopeful this will help me!! Thank you.

I called after reading the reviews and happened to have a lifelong friend who ordered 3 mattresses (for different rooms). She raved about how much she loved the bed... Actually it was kinda comical as she sounded like a paid endorsement, which obviously she was not. I contact Dave at Saatva who answered every question and now my order is on its way! So excited!

My wife and I needed a new mattress & box springs badly. I searched online for Best Mattress and Saatva was the highest rated & a great value. Forbes magazine praised the price and the quality. All mattresses provide support. No marshmallow-like mattresses. The order process was a breeze. All the information a person needs to make an informed choice is very easy to access. I received an email within minutes describing the entire process from ordering, to delivery and beyond. I VERY highly recommend Saatva. They are tops in customer service & communication.

Marcus and Samantha were quite helpful and patient in answering my questions and in placing my order. I feel confident and comfortable in contacting your Customer Service with any inquiry that may arise.

Queen luxury firm mattress and box spring. Looking forward to its arrival. Hope it's here soon.

Eileen helped me with the original order because I was having trouble with the computer page. I was not home when the telephone call was made but someone emailed me to make sure I received the message. Very pleased to know people really care. Thank you very much. Looking forward to getting the mattress.

Good description of the different mattresses. Easy online ordering. Made in the USA is very important to me.

Thus far I have been very pleased with Saatva. I feel confident that the delivery of my mattresses will go exactly as planned.

So far - everything has gone well and it's been a very easy and pleasant process. Customer Service reps have been helpful, respectful, polite and awesome! Can't wait to try out new mattress when we receive it Friday!! Woohoo!

I ordered my mattress based on all the wonderful reviews I read and the horrible service I have had from Simmons with their factory warranty. Can there really be a mattress company that is as great as it sounds. So far I'm thrilled with customer service and excited about my new bed arriving soon. If it's that great I will purchase one for every bedroom in my home!

After many months of research and skepticism we finally gave in and decided to order our new mattress from Saatva. We had decided the King Plush Soft was our new bed of choice. On Nov 21st we made the purchase via the internet and surprisingly we were very excited about. We did get a confirmation email and a follow up phone call the following Tuesday (Nov 24th). It was during this conversation that it was discovered we had accidentally ordered a California King instead of a Standard King. We asked that they change the order to a Standard King and they did without any issues or hesitations.

Based on your reviews this is a excellent eco-friendly mattress and that is why I decided to order from you. However, since this purchase is done online, the limited info you receive from your emails and calls is cause for concerns. Basically, it take 7-14 days for delivery of mattress, but there is no way to know how to track the process -- is it in production, is there a demand this time of year, how long does it take to make, can you expedite delivery... This is an investment for me and you should provide customers with more info/updates.

I received a call on Friday and asked for a call back on Monday. I need to speak to someone about the size mattress and box springs I have ordered. Please call my wife at **, as I asked on Friday. Thank you.

We look forward to the delivery of our new bed! Thank you for your great customer service.

I made several calls and chatted online also with Saatva representatives. I had numerous questions and each one was addressed thoroughly. I can't wait to get our king size mattress!

Customer Service experience was very pleasant. Representatives very appreciative of my order. I appreciate the attention to detail... from the ordering process, to the confirmation of my order, and the delivery arrangements.

Mr. David ** took our mattress order on 12/11/15 and was very knowledgeable. He assisted greatly in the ordering process and should be commended. He is an asset to your organization!

My wife and I needed a new mattress and going to a mattress store and shopping for one was the last thing in the world we wanted to do. So I started doing some research online and came across Saatva Mattress, a relatively new online-only mattress company. I read up on the company, their philosophy, and their product, and was pretty enthusiastic about giving them a try. The idea of getting a new, quality spring mattress delivered to my door without having to set foot in a store was, to say the least, incredibly enticing.

We ordered our king size mattress and foundation 9 days ago on December 3. My credit card was charged the full purchase price on that same day. We received a call from Saatva the next day confirming the purchase - so far so good. Since then, we have heard nothing about delivery. We are anxious to receive our $1700.00+ mattress and are very disappointed that we have not heard anything about delivery.

So far, the communication has been very good and everyone has been very responsive and courteous.

So far so good. I don't have the mattress yet so it is too soon to say but the online ordering was fine and the communications with staff have been positive.

So far, my experience with Saatva has been excellent. Great customer service! I'm so looking forward to delivery day.

I was pleasantly surprised how easy the sale was. I had done some research and Saatva got high recommendations. The sales rep was thorough and swift. So far I am delighted with this company.

It was very easy placing an order and using your website. I am looking forward to receiving my new mattress.

I understand that the mattress needs to be manufactured but I really need it soon. I didn't even know there was a thing. I googled it and there you were. I hope it doesn't take 18 days. It seems a bit long. Thank you for your excellent service. I hope it will help my fibromyalgia because it is kicking my butt now, also I wish you sold the right type of a mattress cover or have suggestions where to purchase the right type instead of me guessing.

So far everything has been great. Just ordered. The bed hasn't been delivered yet but the customer service has been excellent.

Good service and easy to order online. Also received call back in timely matter.

I haven't experienced ANY buyer's remorse. I feel confident that my new mattress set will be delivered as promised and the comfort will meet or exceed my expectations. I have received timely updates regarding my order and the processing stage it is currently in. I give them 5 ☆s so far. YAY!

Thank you for a pleasant experience so far. This is actually the first real mattress I have ever purchased and I'm grateful to try yours out. I'm very grateful I didn't have to go to Macy's. I enjoy that this is made in the US and the process is simple, clear, and straightforward.

We had a little confusion trying to place an order, but are very satisfied with the manner in which your staff responded to our plea for help. Everyone we spoke with acted with understanding and kindness, not to mention patience! We thank all concerned, and we look forward to receiving our new mattresses. Thank you very much. Happy Holidays to all.

We don't have our mattress yet, so it is pretty early to be doing an evaluation. So far the process has been entirely electronic, and completely smooth. Your messages are very soothing, and your assurances are reassuring. Your corporate culture sounds very consumer-friendly, and so far I would evaluate your marketing as superb. I can't wait to try the product!

I just wanted to tell you that if I feel as comfortable lying on your mattress as I do with the experience of buying it, it should be great!

So far, so good. Website intuitive, relevant. Order process easy. Chat and telephone reps friendly, knowledgeable and engaging. Can't wait to get my new mattress and foundation!

The customer rep. answered my questions & concerns through the purchasing process. I am quite sure when I receive the product I will be completely satisfied. Your follow up emails & phone calls for delivery have been excellent. I am looking forward to a good night's sleep.

We have only had one experience so far - a phone call to order the mattress. The gentleman was very pleasant and informative.

I've waited over a month after receiving the mattress to give a review. I typically don't give a review unless the experience was either very bad or better than expected. We had some mishaps with the delivery company that was beyond their control (truck broke down) but since then we've been very pleased with our purchase. I was pretty apprehensive about purchasing a mattress without being able to see how it felt but I also don't feel the small amount of time laying on a new mattress in a store is a good evaluation either.

Told time for delivery would be 9:30 am-12:30 pm. Received call that they were 15 minutes away at 9:05. Showed up at 9:15 (a bit early). Old mattress and box springs removed and new mattress and box springs in place 20 minutes later. Professional crew of 2 guys took care to set up where I wanted with no damage to the house. They were friendly and polite. Good job thus far on communication and delivery.

Everything has been great so far. I'm really excited to receive my mattress, especially after all the amazing reviews I've read. :o)

I actually have been very satisfied with how this process has played out. My wife was very skeptical about buying a bed without being able to lay on it, but after perusing your website and seeing the care taken to produce the mattress and having read many of the reviews, we decided to "go for it." So far, all that was promised as far as communication has been exactly fulfilled! Hopefully we will receive the mattress and foundation sooner than later!

So far so good. Great marketing but the proof is in the pudding. Bring it on and let's see if you are as good as you say you are!

Salesman David was excellent. I am 89 years old and a little deaf. He had perfect diction. I could understand every word he said.

So far, so good. Hope the product lives up to its good reputation. Looking forward to receiving the mattress.

The buying and delivery have been exemplary. The bed feels great and we will write a review later about the quality of the product.

Very pleased with the correspondence and phone called from the Saatva Mattress Company concerning my order. Saatva's attention to detail is extremely reassuring; I'll comment again after arrival and trial of mattress. (Also a very big thank you to this Company for making their mattresses in the United States and for supporting our wounded troops.)

No hard sells. Straight and clean answer to my questions. Nice that your salespeople aren't on commission. Great talking with Paul and type online immediate availability of help is super.

Excellent experience!!! Shopping online has never been this easy! We are planning on ordering more mattresses for our room and know the quality and customer service is there with Saatva. Thank you.

When I first purchased your product, I had a problem with entering my payment method, and mistakenly paid twice. Your online helper Samantha had me straightened out in 30 seconds (really). Never had service like that. If this is any indication of what to expect, I can't wait for delivery. Your customer service policies are top notch. Thank you again, Samantha.

The online experience was excellent. The site is easy to navigate and the ordering process was easy. The person on the chat line answered my questions right away. Then I received the confirmation call about 2 days later and she explained that the bed was being made and about when it would be delivered. I would have preferred that you call either the day of the purchase or early the next day to explain the delivery process. If you are allowing the customer time to reconsider, I would have been fine with an initial email explaining that someone would be calling in 2 days about the delivery and confirmation of purchase. Otherwise the experience has been great.

I spoke to a representative on Friday. She was extremely helpful. Answered all my questions and actually placed the order for me double checking all details during the call. I received confirmation email within minutes of placing the order. I also received a voice mail last night confirming my order details and a follow-up email this morning, phone & internet link should I have any issues in the future... Thank you!

My Saatva bed has coils sticking out from under the cover. You can see them through the sheets and feel them on your back. There are peaks and valleys throughout. The picture is a poor representation of the deep dents throughout. Positive reviews on this site can not be authentic. Buyer beware. On the very day it arrived, I asked them to pick it up and they said it would take 2 weeks. After much pressure they said they would pick it up mid-week so in about 3 business days.

This was my first contact with your company. Up to this point it has been very positive. The two people I spoke with were both knowledgeable and helpful. I will wait until the product is received to make further comments.

Placed my order yesterday and it was confirmed and a customer service agent called directly today to confirm by phone. Waiting to schedule delivery. Everything seems fine at this point!

So far the ordering process has been fantastic! Very easy and everything on the web page is laid out very nice. I feel I was able to make a very good informed decision. I really appreciate the follow up phone call and email. Now I am just looking forward to receiving my mattress! So far, it has been great doing business with Saatva!

Everything is going smoothly and we were contacted within 48 hours re delivery. Mattress will arrive in 9-18 days after the order date.

So far its been a good experience but it's still very early in the buying process.

I have purchased the new Saatva Luxury firm mattress set and the purchase was very easy. I like the fact that they follow up on email, phone call and delivery so quickly. My buying experience has been excellent. Cannot wait until delivery and set up.

Both my husband and I are super excited to get our new mattress and are very impressed with the level of professionalism and thorough communication that we've experienced in the ordering process.

Saatva's website has detailed/complete information about its mattress product. Many happy customers based on reviews and easy to follow ordering instructions. Within two days of our order, we received not only an email "thank you" but a phone call as well. Can't wait for our mattress to arrive!

So far excellent customer service. Since I have never sat on a Saatva mattress, I am anxious to see if they are as good as I expect!!

It is rare today to have a company that is so open to the buying public. Usually, you just pay and hope for the best, but with Saatva, things are completely different. Once we receive our new mattress, I would love to leave more feedback. Thank you for making this buying experience so comforting, and smooth so far.

Like how it is an ecommerce firm that by nature is eco friendly and customer centric. Highly recommend making your mattress choice with them!

So far, so good! The ordering process online was easy and well-defined. Very excited to try a new way of shopping for mattresses :) Thank you!

WOW I am so excited to receive my new mattress!! EVERYONE has been exceptional in helping me before and after my purchase!! I know Santa is on the way with my gift!!!

Very informative website. Easy purchase. I hope it arrives soon.

It was wonderful that you provided an online chat option. Austin was extremely helpful and answered my questions professionally and quickly. This made the process so much easier and I reached my decision without worry. Thank you Austin!

So far this has been a flawless experience. Customer service is extraordinary. Phone and email communications every step of the way.

I placed an order last night, Monday, Nov. 30 and today we received a phone call from Saatva to verify information we provided and to ask if we have any questions. We have never experienced this kind of service before. Prior to ordering we were concerned about purchasing a mattress online. We truly appreciate the service call and look forward to hearing from you again as to delivery. Thank you!

Your website was easy to navigate and full of info. The only missing info - how is the queen foundation split? We assumed crosswise to provide ease of entry in close quarters. Looking forward to trying it.

I just ordered a new mattress set. I have not receive it yet because it is suppose to arrive between seven and 14 days from the date of the order. So far I have read the reviews from other clients and they are very encouraging. Also the customer service is unique. My husband and I are very excited that we are buying this mattress. I will give my review once I may have the opportunity to use it.