Saatva Mattress Reviews

The response time is terrific. I am anxious to receive our new bed and feel the luxury comfort that Saatva touts. I chose them because they are listed as one of the top ten mattress firms. I also liked their pricing. So far, so good.

I just placed my order for a luxury firm mattress. So far so good as far as ordering process and quick acknowledgement of my order. Will provide my feedback on the mattress once I have received it and slept on it. My fingers and toes are crossed as I've tried many a mattress thus far without much luck. Please let this be the one!!

We went online and order a mattress, then we realise we need the foundation also so we called up and talk to a live person that help us. They also helped us make sure we got the right firmest mattress, and was very helpful.

Briefly, I had put a deposit down on a Stearns & Foster mattress but was not pleased with the thickness of the product, difficulty moving it to change sheets, etc. I explored a reasonably good product at Sleepy's for about $1,300 and then remembering the many ads for Saatva I'd seen in mags and newspapers, decided to check your company out. Independent online ratings were excellent and while concerned that there was no store to actually try the product out, I made three calls in turn to your agents - the first to explore the differences in the 3 differently named lines - the second to go further in deciding between the two firm products and the third to finalize a decision.

Saleswoman was very well informed about the product. All our questions were answered and she helped us decide which mattress model was best for us. We placed the order that day. We look forward to receiving our new mattress and support. We heard about the product from relatives who are very happy with their mattresses.

Can't believe the difference a new foundation and platform made to the older mattress in our guest room. While I wait for new mattresses for our master bedroom, I've been using an old queen mattress on the floor. Horrible! Added the new Saatva foundation and platform and it's like a whole new bed. Totally worth it. The foundation is not just a box and, the metal platform is heavy and solid. I think an elephant could sleep on it! Can't wait for my new Saatva bed set to arrive for our master bedroom. This company and their service are the real deal. No regrets! Wouldn't hesitate to buy from them again!

It’s difficult to find the words to describe just how amazing the Saatva company customer service department reps are. I have been treated with absolute 100% professionalism, respect and solutions reached without hesitation. All companies should follow Saatva’s customer service training. Highly recommend Saatva!

My daughter insist that I purchase this deluxe mattress from your company. She and her husband have been enjoying many, many many comfortable nights even their pet have joined in. Looking forward to receiving mine. Thank you.

1st time I purchased a mattress without trying first. Read as many reviews as I needed to take the plunge and order my mattress and electric riser. Explanation and assurance of what type of comfort was explained. Now just waiting to receive my mattress. Thank you for your expertise.

Changed mattress size and added pillow all well handles. Smart company know their business and is polite and able... What a concept? Very well handles update and help... going to spread the word about you as one of the true boog customer service groups kept that knows its structure. To know and not to do is not to know...

We purchased our first mattress 2 1/2 years ago. The customer service was great on our first purchase. The product is the best mattress we have ever slept on. Usually mattresses tend to sag in the middle and lose support almost immediately, not the case with Saatva. Our mattress developed a little noise when exiting the bed so we called their customer service to see if there was anything we could do to correct this. We were told to try a couple of things and to call them back.

Purchasing process went well. Max, Sam, & Manuel rock. Very understanding and caring folks to deal with. They worked with me with a compassionate flavor and made sure I was satisfied with my purchasing experience and at a very fair price. Now we shall see how the product works and if I am happy with its comfort, quality and durability. Have 120 days to decide. Thanks Team Saatva Leaf & Loom Division.

I bought a Saatva mattress, box spring and frame. My choice was influenced by the white glove delivery service. Upon arrival, the 'delivery team' asked if I could assist them in bringing up to the 5th floor. Then they asked if I had a screwdriver because they did not have any tools. I don't feel this qualifies as white glove delivery service.

I called Saatva prior to buying and the answers I got from their customer service were honest and to the point. The buying experience was seamless. The response I received was very fast, if the quick response to my purchase is any indication of the product I feel I made a great buying decision.

PRODUCT: Queen Luxury Firm, 140lb/side sleeper. ORDERING: Easy. DELIVERY: Delivery was confirmed only after I reached out for delivery details. Proceeded, mostly uneventful, no complaints. 6-WEEK TRIAL: Each night, I found the mattress (initially) quite comfortable but woke after a few hours with stiffness & back pain (mid range vs chronic lower) for duration of nights. I believe it is too firm or possibly the support area disagrees with me but some nights drove me to the guest room.

The site is very well organized and placing the order could not have been easier. There is a live person to chat with to answer any questions you may have. Overall it was a very easy process. Just a few clicks and you are done.

Saatva contacted me immediately and resolved the issue to my satisfaction very good customer service

I haven't actually received my mattress yet. But so far, the customer service has been amazing. Constantly keeping me apprised of the status of my order. This kind of service is practically unheard of most of the time these days.

I have been looking to upgrade my Bed Size and Mattress for the past few months. I was looking for more support and less aches/pains from what my current Bed and Mattress provided. The couple of In-Store visits to the local Mattress/Big Box Stores left a lot to be desired, let alone the Sales Staff. I equate Mattress Sales akin to Used Car Sales. Not much knowledge and a lot of empty promises. However the experience with Saatva so far has been positive, the website is nice and the seller has not been pushy. So far a painless and informed purchase.

I received notice when my order was received and also an order confirmation. I spoke with a rep who assured me I can get expedited shipping if needed. She also told me that if Lineal base did not fit I could refuse the order. My receipt was emailed to me. So far so good.

Exactly what I wanted. Purchasing was easy, fast, clear and concise. We did not want to deal with the used car feeling of going to a commission type mattress store. We are giving our fairly new hybrid bed with adjustable frame to my daughter. She tried it out and like it and it helped her out since she is a runner and seemed to help her sometimes tight leg muscles. We were looking for a pillow top type mattress and liked the Saatva sales process. After reading reviews we are sold.

When I called to purchase the mattress (two XL twins) for our dual adjustable bed, the process, including credit approval, didn’t take more than about 20 minutes. If the mattress is as good as the purchase experience, I will be delirious!

Shortly after posting this review, I received a call from Saatva. Through outstanding customer service, we have come to a potential solution. While I have not received the new mattress, I am certain that Saatva is keen in finding the right solution to resolve the current problem. Thank you, Saatva, for your quick response.

The information (firmness level, base height, etc.) to make a choice was presented very well. The ordering was very easy as well. Just to make sure about the trial period and return conditions I called the helpline and was provided clear information.

Well I have been researching mattresses over three months and it has been incredibly stressful and confusing and giving me anxiety. There are so many different types of mattresses and companies and most reviews were split so not helpful. I’ve been sleeping on a 18 yr old double pillow top mattress that’s been sunk in the middle for last five years and hurting my back and hips. I recently developed severe insomnia averaging 2-3 hours a night and that’s pushed me to purchase. While looking up luxury mattresses reviewed it for 2018, Saatva has the most outstanding reviews.

We are very impressed with Saatva customer service, they were extremely helpful and prompt. Upon sending an email about our mattress we received a friendly callback in minutes, everything was solved with one call. And yesterday we received our new mattress which is amazing!! It feels luxurious, very comfortable, firm. We love it!! Thank you so much for the great experience, we're a loyal customer!

Our experience has been nothing short of pathetic with them, and they appear to be flat out dishonest. We are sharing this experience online so that others are aware of how Saatva/Zenhaven operated in our situation. We purchased a Queen Zenhaven with 'white glove' delivery. The order process was easy, and we confirmed with a Saatva/Zenhaven rep before ordering that the mattress was 10 inches thick. "All of our mattresses are 10 inches thick." (NOT TRUE) On delivery day two genuinely filthy men from 'Garrett's Moving & Storage' showed up. They knocked a table with equipment over in our bedroom because they were in such a hurry, and left black stains on the handles of the mattress. (FACT.)

My son purchased a mattress first and told me I would not find a better mattress for the price or an easier website to order one from. As a Mom who always knows more in life because of our experience I was out to prove him wrong. Well guess what? Haha I'm so thrilled with my purchase from Saatva. He got the luxury firm but because of my back I needed one a little firmer and I just can't wait to receive it. If you are in doubt trust me I have seen the mattress and none can compete with the price for the luxury. Thank you Saatva for no salespeople bothering me. Keep it simple yet give a supreme product as you are doing.

Company was great, and very quickly resolved my problem. I highly recommend this company to all potential buyers of online mattresses. I look forward to making another purchase from them in the future. I would give Saatva and their mattress 5 stars.

Thank you Saatva for your amazing customer service! Immediately upon placing an order I received an estimated delivery schedule; a confirmation of my order with information comparing the height of our mattress and foundation to other options; a text message of thanks, including the name and number of a specific person to contact if we had questions or problems.

So far one week tomorrow, I am enjoying this Saatva. I think I should have gotten the firmest one. At this point, it is better than my other one, no complaints there. But it is not as firm as I was hoping... How is this the best way to handle this... give it my time then let you know? All aspect of doing business has been fabulous, and your delivery was really a white glove experience. Nice men! I have already given out your name to two people, I do hope they buy one as well.

Great ordering experience. Website easy to navigate and very clear to understand what you need and what you are getting. Did lots of comparison shopping and this was the best and easiest ordering experience yet. Hopefully, this feeling continues when delivery time and actual usage comes in to play.

My King Luxury Firm mattress was delivered on August 9, 2016. The first year sleeping on the mattress was very comfortable but after that it began to sag where I needed the most support, right in the lumbar area. I tried sleeping on the other side (I’m the only one who sleeps in this bed and I weigh about 134 lbs). My husband and I turned the mattress around but again there was no support in the lumbar area. It seemed to sink right down. I removed the allergy cover and the mattress cover but that didn’t help. I looked under the bed to see if there might be a problem with the frame but there was not. I kept thinking it was too late to complain to Saatva but when my neighbor said she was thinking about getting a new mattress and asked me how I liked my Saatva mattress, I knew I had to call them to discuss this problem before I could fairly answer my neighbor.

So far everything has gone very smoothly... I’m looking forward to receiving the mattress. The person that helped me on the phone very polite and knowledgeable. I still can’t believe I ordered a mattress online. I’m a little nervous about the product and as indicated looking forward to receiving it to inspect the quality and comfort.

I ordered the 11.5 Luxury Firm Mattress Full as I wanted a spring coil mattress that was fairly firm. The price is very reasonable but it is one of the best mattresses I have ever slept on. I had a rotator cuff shoulder injury, which was made so much worse by my previous mattress. After a week on this, my shoulder pain has eased hugely and I am sleeping very well. I highly recommend. I had never purchased a mattress without trying before, so it felt like a risk-- but read all the long review articles on mattress websites to see if it's for you. If you want great full body support, without the slosh and sink of memory foam, yet a slightly soft padded top layer that eases your bones, this is for you!

My wife and I have extensively researched purchasing a new mattress. We feel Saatva has the best mattress at the best price for our needs. The buying experience has been easy, from Saatva's website to their professional staff via phone calls (three). The first phone call was at around 11 pm one evening and the gentleman answered all my questions regarding the product (14.5" Luxury Firm Mattress & 4.75" Split Foundation). The next two phone calls were after I placed the order at the Saatva website, one call from me and then a return call from Saatva within a half hour. I needed to be sure of delivery scheduling due to various reasons and once again they answered all my questions to complete satisfaction. So far, so good!

The representative who initially took my order for a new mattress did not include the removal of the old mattress. I called several days later to check on the status and had the correction made. I appreciate the last representative who was very understanding regarding the necessary delay in setting up delivery. She was compassionate and was supportive in resetting the delivery. I look forward to receiving my new mattress, its installation and removal of the old one.

I saw an advertisement for Saatva, and phoned to find out more. The woman I spoke with, Mara, was so helpful and informed, I bought two mattresses on the spot. Mara explained that the cost could be kept down by not having a showroom. I usually want to try out a mattress before purchasing, but was reassured by her explanation of the mattress fitting my needs, along with the video, this was the right choice, and I could save myself endless visits to mattress stores. I needed delivery on a date that wasn't within their normal delivery in my area, but Samatha, another representative was able to make that date work for me. I can't wait to sleep on their mattress. I will write another review later.

So far, I am very pleased with Saatva. I researched mattresses for the past year before ordering 2 of the Saatva mattresses and foundations. I am eagerly awaiting delivery and can review again after use. Ordering and Confirmation has been a breeze.

I haven't received mattress yet. Today I had a message from some woman who couldn't speak English very well and I couldn't understand anything except to call about my order delivery. This mattress is the only order I have so I called back and got some Logistics Co that wanted to know why I was calling. They were unprofessional and it was very confusing. Then they tell me they deliver on the one day I can't be home and I have to wait for a 4 HOUR WINDOW. So far, I am not impressed and have a bad feeling about this purchase.

I had a very positive experience during the beginning of the purchase process but, sadly, there was a snag that was frustrating. Immediately after I placed the order, I asked if my delivery could be expedited. I was kindly assured it could be. I was told that I would receive the mattress on Thursday or Friday (July 5 or 6th) and that I would be called for delivery arrangements earlier in the week. On Tuesday (or Wednesday, I can't remember) I used the website chat to ask if the delivery was still on track. I was told in the chat that, yes, I would receive the mattress on Thursday. I was delighted, and thanked the woman I chatted with.

I purchased this mattress specifically because I was told, by several Saatva associates, that it has no odor on arrival. This was not the case. I am extremely sensitive to smells, so I checked beforehand with about 6 different salespeople, who assured me I would have no problem. This mattress has the strongest odor, and after calling the company, I found out, after the fact, that they infuse essential oils into the cover, and the smell is overpowering. If you like the smell of essential oils, which are very strong, then I suppose this mattress would be ok for you. It certainly does not smell like memory foam, but the essential oils are very much a strong odor. I was also told, after the fact, that I could be smelling the glue in the mattress. I feel that should have been disclosed before I ordered.

I have ordered a new Saatva Luxury Firm mattress, box springs and frame. Choosing to order over the phone and from the time I was connected to a person my experience was fantastic! This person was knowledgeable, friendly, thorough, explaining every question I had and truly made my experience easy, relaxing. And I am recommending Saatva to everyone I talk to.

We bought a Zenhaven mattress and it was possibly the most uncomfortable mattress that we have ever slept on. We called to return after sleeping on it for 3 nights. Severe back pain. No support, thin. The best part is we were within the 120 days and they refunded our money and picked up today. It simply did not work for us. No complaints about customer service.

Order date 5/30/2018. Receive 6/8/2018. I requested a change because the day I receive my mattress I saw a difference between the mattress and the frame I call immediately and told them. The agent said, "Stay with the mattress and you will get the correct size." I said ok. Today 6/19/2018 I decide to call and ask them what they do with the return mattresses and they told me. I told the agent if I can get a deal with the one they will take and they said yes. I paid $1321.50 from my credit card. So the amount I paid before the exchange was $1858.55.

I don't generally purchase online, especially something as important as a mattress. I was leery, but after literally months of research and shopping, I couldn't find anything that came CLOSE to Saatva mattresses in quality or ratings (as well as other things that are important to me, like made in the USA, organic cover, coil on coil construction, eco company etc.). I was thrilled to learn they would let me order over the phone so I didn't have to put my credit card into out there. I spoke to Jia in customer service. She was VERY knowledgeable and answered all my questions. She made placing my order very easy. She was polite and kind and so far I am very impressed with this company. It's living up to all the great reviews I saw online. I can't wait to get my mattress. I will review again after sleeping on it for a while.

Well so far so good. The Saatva website is terrific and the buying experience was flawless. At every point where you might have a question there is a link to the answer. Additionally before I got very far into the process a chat bubble popped up and Walt at Saatva was there to help. In fact he quickly and completely answered my question about delivery. Less than 24 hours later I received the promised contact that my mattress order was in the works and that I would be contacted by the delivery service within 5 to 10 days. Now just waiting and hoping the mattress is as good as promised and as good as the buying experience.

Fabulous, prompt and reliable service as well as incredible. Return policy -120 days to return at no cost to me. Sold me this mattress with adjustable frame. 100% satisfactory and I sleep better with no gerd etc.

I ordered the bed because the customer service was wonderful. The representative was kind and patient. The representative cared and explained her answers so that I could make the decisions I needed. So far, I am happy with the service and I can't wait to get my mattress.

My mattress was exactly as advertised. Customer support is exceptional and price was more than worth what was paid. Overall I wouldn't trade it for any other I have owned.

We bought this mattress after researching several different ones. We had one that was only four years old, but was already sagging. This one has memory foam on top, but has springs beneath that make for a wonderful nights sleep. The first week we had it, I just laid there in the morning thinking how wonderful it felt. We've had it for six months and no sign of any sagging. It is the most comfortable mattress we have ever had!

Very easy ordering. I had a few questions and the rep, Chester **, was very helpful. I then placed the order with him. Today (next day) I received follow up confirmation to be sure order was correct. Looking forward to receiving our new mattress.

The mattress are made to your specifications. Saatva Mattress delivers and takes the old ones away. Everyone was amazing to work with and I love my mattress so far. I've had it for about two years now.

I received my Saatva mattress and love it. The quality and comfort is excellent. It is well made and meant to last a long time. The white glove delivery was as advertised. The company delivered the mattress on the day and time stated. They were professional and pleasant. Saatva customer service is awesome. They call you back immediately. They are pleasant and courteous and answer all your questions. They are very knowledgeable about their product and seem truly happy to be a part of the company. I would definitely recommend this product for anyway. There is a mattress that fits everyone's need and if you are not happy with the product, they will exchange it or take it back.

I was pleasantly surprised with how easy it was to order this mattress online. The reasons that I chose to purchase online were the positive reviews and the fact that your company will remove the old mattress.

So far so good is all I can say about purchasing our new Saatva mattress. The steps were super easy to follow, easy to understand details about the different choices, but not so many choices that your head spins. After purchasing the company has been in constant contact with me letting me know where and when to expect delivery of our new mattress. I can only hope the finished product will be as perfect as the buying experience has been so far.

I have Multiple Sclerosis and need a very firm mattress. We were ready to order another iSeries Hybrid System by Serta. (Our 20 year old Tempur-Pedic was excellent - whomever bought them out has made them into disgusting giant soft marshmallows and the outgassing will asphyxiate you.) The Saatva Firm Mattress is built exactly like our iSeries but better: Very firm, excellent support, no huge goofy pillow top (the iSeries had no huge pillow top either), and cost approximately $1000 less than the Serta. $1000! We could not be happier. The product is fantastic. I’m not in misery in the mornings now. And I fervently hope Saatva doesn’t sell out to a big company.

I ordered a Luxury Firm from SAATVA 16 months ago after having soft pillow top mattresses that my orthopedic dr said was messing with my neck. The first month it felt really firm, but then I got used to it and started sleeping through the night. I had also ordered the taller foundation with the thicker mattress - big mistake. Too tall for my dog to jump on the bed. The company laughed and ordered a smaller replacement for $100 (I am sure it is more now), came out exchanged the foundations, and put the mattress back so I make the bed. No additional delivery charge! Wow.

We would recommend Saatva over any other brand. We had the best customer service we have ever had with a company. The Saatva mattress quality is great too. We originally ordered the Luxury firm but it was a bit to firm for us. Saatva replaced with the Plush soft. They were happy to replace and we quickly had our new mattress and they removed the one that was to firm. It is the most comfortable mattress we have ever had. We had bought a high end Beauty Rest from Mattress Firm just before we got our Saatva. Within 60 days in had collapsed in the center, and we paid almost $1000 more. It was terrible. Mattress Firm did not care and the manager of the store was rude. So we had them come get the mattress.

Renee was very helpful over the phone, patiently answered all my questions. I had asked if she could call me back in about an hour to give me time to do more research. Guess what, she did!! Walked me through the whole process. If the mattress works out as well as the purchase process I will be very happy!

I would appreciate knowing what your warranty is on this mattress. After only two years, it is lumpy and saggy. I turn it and it lasts a few days before sagging where I sleep. Help! I spent $1427 which is a lot of money for me. What are next steps? Thank you in advance.

The mattress is a luxury firm and seems to be all it was promised to be. I will update after using for some time. At this time I'm very happy with the whole process. A receipt was not left, which was a bit unusual.

I suffer from lower back pain and after some extensive research I settled on the Saatva luxury firm mattress. One the things that sold me was reading that they are the recommended mattress of both the Chiropractic and Orthopedic Associations of America. I was not disappointed. The first night on it was an improvement from my 10 yr old memory foam mattress which I don't miss at all. I will admit it is a little bit of an adjustment going back to an inner spring mattress after a firm memory foam mattress but I love it now. It is more comfortable than my memory foam ever was. I have never bought anything as large as a mattress online before but it was an all around great buying experience. I'd recommend Saatva to anyone.

My husband and I had been sleeping for a couple of years on a mattress that was well past its prime and we were both losing sleep... It was getting to be a real issue with back pain. We then went to a FIRM Mattress chain, bought a 1800 dollar king mattress and when we got it home, it was so chemically smelling that we both got sick and had them come and get it the next day. We closed it in a guest room because it was smelling up the whole house! it was so horrible!! One week later and much more knowledgeable about mattress chemicals and manufacturers, I ordered the King Firm Plush from you online. It was fast, easy, organic and we waited.

We placed our order online yesterday, an extremely pleasant experience. Had one question for Customer Service. It was answered promptly and thoroughly to my satisfaction. The ordering experience was flawless and user friendly. Have received three informative emails since. Quite happy 'so far'.

Great telephone assistance. Received hands on assistance in completing my transaction online. Jasmin was kind enough to wait while I took measurements. Also two other ladies whose names I don’t know was very helpful.

I received a call back the very next day from a representative from Saatva. They immediately gave me a heartfelt and sincere apology. They wanted to know what exactly happened and listened. They insisted that I receive compensation for the damage done to my picture frame and wall. Above and beyond, which is how companies should be with their customers. They ensured me I was amongst the small population that has encountered a terrible delivery experiences. I believe them and even give the delivery company the benefit of the doubt, although I never heard anything back from them. I couldn't be more happy with Saatva's customer service up to this point. The bed looks and feels like high-end quality, and day 3 my wife and I are both satisfied with the mattress and its comfort. Saatva is allowed to call themselves a "White glove company". Thank you Saatva

I have not yet taken delivery of the Mattress so I cannot rate the overall quality or comfort yet. If the mattress is only half as good as the ordering and customer service has been it will be the best decision I made on purchasing a mattress. Placed my order and before the 24 hours had passed I received a text to verify that the order was correct. I immediately responded and within a minute or two I received verification and was told that my mattress had started in production... I cannot wait to receive my mattress and will post another 5 star review after sleeping on my new bed. Also as an after item... I had read that they give a veterans discount. I emailed them and within an hour I received an email and a credit on my credit card for the discount. I also received a thank you for my service to our country. I wish all companies had the standard of excellence that I have experienced from Saatva.

It took me several months to decide where to purchase a new mattress. I decided on Saatva after much research. Ordering is easy. They are very responsive and go the extra mile to be sure you have purchased the mattress and box spring that are right for you. The time from purchase to delivery was 8 days. Great customer service.

Just ordered my mattress so I can't speak of the quality of it as of yet but ordering the mattress was easy and straightforward. Website is set up nicely and the reviews for the mattresses are off the charts. So far excellent communication regarding the order status. Good communication is one of the keys to a good company while keeping the customer informed along the way. Looking forward to my new mattress. Thank you.

The ordering process was fine UNTIL I entered the zip code of 02557. All of a sudden I was confronted with an unexpected stipulation indicating that I would have to contact a trucking company should Saatva's representatives not be available to deliver and set up. I have contacted Saatva for resolution. Should my order be completed as requested, I will gladly change my rating to 5 STARS. Please direct delivery and set up so as to be completed to all of our satisfactions. Thank you for your review and follow up.

After researching the seemingly unlimited choices for a replacement mattress decided to give Saatva a go. If you are reading this you likely already know that any and everything that you may want to know, need to know or didn't think you should know can be found at their website. Learned a LOT. Was not an easy decision, but after deciding what I did not want the options were reduced. Hopefully an aching lower back, caved-in latex and not a great night's sleep will all be overcome once new Saatva Luxury Firm KS mattress arrives. Order process has been quick and easy. Will let you know how delivery turns out. Really looking forward to experiencing this mattress. More to come...

Fantastic, easy and pleasant transaction. I ordered on Sat.17 2018. Wendy was my rep from New York. She was so accommodating and so very comfortable to talk to. A lovely personality. Your company is very lucky to have her in your employment. I was so susceptible of ordering such a purchase without seeing the mattress. Your updated emails on my mattress is very reassuring. Waiting now to have it arrive. Thanks so much.

Ordered Sunday, received an immediate response confirming my order, and processing same, Monday morning. Excellent, fast response to confirm my order. Instructions to proceed were clear, timely and precise.

Ordering and buying a mattress from Saatva has been excellent so far. The ordering process is easy and precise to the last detail. The customer service also was the most satisfying experience I have had when buying online. I am looking forward to my new mattress and I am not expecting any difficulties with the delivery and set up service.

I was contacted by the delivery company last Monday with a delivery day of Wednesday. I responded that their time frame did not work and requested a later time that day or the next day any time. I contacted them again the next 3 days, this being the 4th. I also contacted Saatva with my problem. They said it would be resolved. Still have heard nothing. I certainly have other options and will be cancelling my $4300.00 order.

I had a few questions concerning the mattress I was choosing and was able to have them easily addressed via chat. Excellent customer service and prompt, thorough answers. Extremely easy to navigate the website and place my order online.

So far, the online experience was great! Very pleased. I would like the chance to review again once I have received the mattress and had a chance to sleep on it. The agent was very knowledgeable and answered all my questions until I was totally convinced to order from SAATVA.

While shopping on the website, the chatting option was excellent! Very quick and thorough responses. Once our purchase was made, we immediately received communication via email and then via text. It is clear that Saatva is a very thorough and customer oriented company. This is one of the many reasons we chose to purchase our mattress from them. Extremely Pleased.

I have been looking to replace my really old Serta Mattress. I visited a number of mattresses website and conducted my research. I finally, decided to go with Saatva because of the customer's reviews. The construction and manufacturing of Saatva mattresses and the price influenced my decision as well. Also, Saatva's 90 days risk free try gave me confidence. I hope I will not be disappointed when I start using my new mattress.

I don't like to take time to do reviews. But I felt this was deserved. I have been looking for a mattress for several months. I had been set on one then found Saatva. I chatted online at least 3 times and they helped me chose my new mattress. As I had never purchased a new mattress before I was lost in a sea of online mattress companies and emails and promo codes. I went with Saatva because of the reviews, choice of mattress heights and the organic materials their product are made with. After I ordered, I emailed a question and I received a reply within a few short hours, not days! I'm impressed and I haven't even received my mattress yet.

Steve "**" was very helpful when ordering my new bed. I have a planned vacation and need the bed delivered by March 30th; I wanted to be sure I would receive the bed prior to leaving or I would delay purchasing until I returned home. Steve told me not to worry and placed an expedited shipping on the purchase order. Steve was pleasant and most helpful with my ** purchase.

I placed my order on a Saturday evening around 10 pm. I was very impressed with their customer service being there at that time of evening on a Saturday. I was very pleased with the amount of attention they paid ensuring that my order was both accurate and most likely the correct mattress for my needs. I am looking forward to my mattress arriving so I can hopefully enjoy a much better night's rest than I have been.

I made my purchase online. The website was very user-friendly. Clear description of products available. Communication from them during the process of receiving the items that I purchased is excellent. I believe that I have made a great purchase from a company that aims at customer satisfaction throughout the process. Very excited to receive my mattress, foundation & frame. Home delivery and set-up is a definite plus. Delivery time is great.

I spoke with Teresa, a sales rep, over the phone and she was very helpful and made the buying process very simple and answered all my questions and concerns cheerfully. We are looking forward to receiving our mattresses. Based on your reviews, we feel we made the right decision.

Was very easy to place order, Les was easy to talk to on the phone. After reading all the reviews. I went onto FAQ. I found out if you're a veteran you receive a $50.00 Discount so I called back, I was told after 24 hours Saatva would send out another Email with the $50.00 discount. I Believe in what people were saying about mattress. Easy website to maneuver.

I was previously told that I would be contacted by delivery company by the following week. I still have not heard from delivery. I contacted customer service they were very helpful and promised to get in touch with the delivery company by Monday morning. This will be the 17th calendar day since placing my order on the 17th of February. Hopeful my mattress will arrive soon.

I made the mistake and didn't dig deep enough. They hide the bad reviews and now, after three mattress in less than a year, I'm stuck with a mattress that is lumpy and makes my wife and I sore. It's so bad I've been sleeping in the guest bedroom until I can save for a new mattress. I called today for the fourth time explaining my displeasure and was told they'll send me a free topper, but looking at the other reviews it I have zero confidence that will change things. It funny that they try to act like it's "your comfort issue" and the bed will break in. Shouldn't the bed be comfy from day one. I still have no idea how anyone that has owned this for three months could give it a positive review. I have never been this sore even when camping.

I purchased the Luxury Firm mattress from Saatva and had no complaints whatsoever, customer service was spot on, delivery was on time, just an overall great experience. Only problem was that the mattress was a bit too firm for my liking. Don't get me wrong, I still had a great night's sleep, and friends and guests called me crazy for thinking it was firm, but I just like my mattress a bit softer than most. So after much debate, I decided that I wanted the plush soft mattress instead of the Luxury Firm. I called customer service and without hesitation they fulfilled my request. They even offered a complimentary mattress topper for my current mattress that gives 15% more softness but I decided to go with the plush soft mattress instead. They delivered the new mattress and picked up the old and I couldn't be happier. Never slept so well in my life. Saatva gave me the best customer service and product hands down and I will forever be a loyal customer.

The Saatva website makes it easy to determine which items are best for you. We needed to call the customer service number instead of just ordering online due to the military discount offered. I spoke with Gloria, who walked me through the entire process of ordering our new mattress. Gloria was friendly, knowledgeable and very efficient at her job. We are looking forward to sleeping on our new mattress and getting a good night sleep.

Have only ordered our mattress at this point but found it very easy to do so. I accessed the Saatva online chat twice and then called customer service at the number given in the chat. Responses in both situations were clear, directly answered my questions and very helpful. I decided to call customer service simply because I had multiple questions and it was easier to talk to someone. The customer service rep asked relevant questions which helped me make my decision but I didn't feel pressured to purchase more than we needed. I did place the order directly through customer service which was painless. I was told I would receive an email confirmation within 15 minutes and I received it in less than five. So far, I have experienced excellent communication with Saatva.

I called Saatva about 6 times in all with numerous questions and concerns regarding my mattress purchase. I never realized how stressful buying a new mattress could be. I was lucky enough to speak with a Team Leader who made this whole experience just wonderful and easy. I learned a lot from her! Although I have not received my mattress yet I believe that great customer service from a company makes it successful.

The assistant that helped me was very knowledgeable about the adjustable bed and mattresses. She answered all my questions and very personable. We have not received our bed yet, but are very excited about getting it. I will definitely let you know how we like it. A poor mattress can make your sleeping life miserable.

I have been on the Saatva site numerous times, researching every aspect of their product. I was very cautious of purchasing a mattress without actually touching and feeling it. I will receive my order soon, and I don't think I will be disappointed. A chief deciding point was the straightforward and knowledgeable associates that answered my endless questions.

Haven't yet received the mattress, but during the purchase was dismayed to be charged sales tax on my online purchase. When I called the company, the very polite rep checked with her manager (supposedly) and said that they have to charge sales tax because they have manufacturing and distribution facilities in my state. Since there are no sales outlets in my state, and the company is based at the opposite end of the country, this sounds like total crap: just another way to screw the consumer and add to their bottom line. Nice. If this is actually a legitimate charge, it should be noted on the checkout page that 'consumers in the following states will be required to pay sales tax.'

I have been looking at the Saatva Luxury Firm Mattress for several months now. All the reviews have been great and has greatly helped in making my purchasing decision. I am waiting patiently for its arrival and my expectation is that my wife and I can finally get a proper nights rest. The purchase was easy. The information on the website is extensive. Once I have a chance to lay on it and get a good night's sleep I'll leave one of those fantastic reviews I've read.

Buy Queen mattress and box spring - Simple Samantha walked me through it. Took some time to do it (I'm 75) do I need to any more. She also walked me through the credit thing. Now she had to have patience. Before that I had a lot of questions. Also had to make some measurements. She was a pleasure to speak to. GREAT JOB. Thanks.

I was not sure which mattress to purchase and sent an email to Saatva. Within minutes, I received a call from Christina at Saatva. She discussed all the specifics of the mattress and made changes to my order to more accurately reflect our needs. We don't have the mattress yet but I am hoping it is as good as the customer service.

I bought the Saatva full-size 11.5" luxury firm mattress as my 17-year old mattress was giving me back pain after waking up in the morning. I bought the 11.5" instead of the thicker one because you can still use standard mattress cover and fitted sheets with it. The company was quick to respond to my inquiries and questions. From the time I ordered the mattress to when I received it took about 2 weeks. I am in Vancouver, Canada and there are two plants in Canada that make it. Mine was made in Calgary and shipped from there. I took advantage of their free mattress removal. They also remove the foundation as well, both for no charge. I enjoy the pillowtop layer as I can still sink into the mattress a bit but still feel support underneath. I'm finally getting great sleep again and no more lower back pain. This mattress does not have to be flipped. I highly recommend this product and company.

I ordered my first mattress a few years ago. Me and the sales girl decided what would be good for me. Well it was a little too soft. I called them up and they sent me out the firmer one in 5 days. I'm a big guy so I expect an impression in the mattress. I called to see what I could do (buy a topper or something) she said, No, not. Our mattress let's upgrade you to a new model for the cost of shipping." Companies can't do this a lot other they go out of business so I figure this doesn't happen often I'm more than 100%. I'm lucky I found a great mattress company.

We spend a great deal of time researching mattresses and found that Saatva was the most highly rated hands down. We visited the website and were amazed how easy it was to navigate. Their website has all kinds of information guiding you through your purchase. Great buying experience!

We needed a new mattress for our bed. I dislike going to a mattress store because the employees who work there are as bad as car salesman. They follow you around and don’t give you privacy. I saw an ad for Saatva on Facebook and I followed its link. It compared their 3 mattress types with top of the line mattresses from various companies. These companies’ prices were 3 times the cost of Saatva. The site had thousands of 5 star reviews to read. The free delivery and service of getting rid of my old mattress was a great incentive. Shopping on the site was quick and easy. I can’t wait for my new mattress to arrive.

I purchased the Luxury Firm mattress and it came on time as promised. The mattress was hard as a brick. I initiated an online chat to inquire about it and they said the mattress takes a few weeks to break in. Maybe if I didn’t already have a mattress I need to be able to return in my return window time frame, I’d give this mattress a month or so to see if it breaks in, but I don’t have that amount of time to wait. A mattress should come ready as is. And so I called to request a return and they charge $99 to come pick it back up! What a scam.

Tried to order using PayPal. Submitted the order 5 times and 5 times the process died. Told Teff and Jen through the chatroom. Finally used direct entry of credit card info. That process worked fine. Your link to PayPal is broken.

I just ordered my mattress and within 24 hours received a confirmation or potential delivery. The order process was very informative with the recommendation of which mattress to order for your particular sleeping habits. I have already recommended to a friend and confident I am going to love my new bed.

My wife and I purchased 2 Saatva mattresses in January 2018. Because of a shoulder injury I bought a full size with foundation while my wife sleep on her new queen size mattress on a low platform for her size. We both have struggled over the past years to sleep soundly, and we both are amazed how well we sleep now! As an older couple it is the best money we have spent for a peaceful night's rest and sleep! It was a wonderful experience to buy both mattresses through the same great customer service representative rather than an automated system or Internet!

I ordered a firm mattress because I need extra support, I have a bad back and sagging is my enemy. For the first six months or so the mattress seemed alright before I noticed some sagging in the midsection. I'm not a real big person, I'm 5'8" 195 lbs. After a year the sagging started bothering me and I found myself sleeping at the outer edges of the bed to have any decent support and I've finally given up on fighting with it. I am so fed up with mattresses that give out after six months. Tired of wasting good money, too. I had hoped my money would've finally got me a bed that will perform and hopefully last ten years or more but once again, I am very disappointed. What to do now? Waste more money on another hyped up mattress?

Buying a quality mattress can be on of the most daunting experiences for anyone. Soft or firm, pillow top or whatever, number of coils, you name it. However for this purchase I googled the "Best Mattress" and Saatva was number 3 on the list. After reading the information on the first two on list, I immediately realized that both were a bit out of my budget. However, Saatva utilizes a different model and I was able to purchase what may be the best mattress I ever had at the cost of most stores average. While I have not received this custom made mattress (yes, custom made) my expectation level is extremely of the quality for price. I will continue this review once I receive the mattress.

The customer service so far has been superb. Every person I talked to gave me clear and accurate information and followed up on all of my questions in a very timely manner. It appears that this is a company that takes good care of customers. I'll do another review after I receive my mattress in early March.

I was hesitant about buying a mattress online, but there were so many good reviews for this company I decided to try it. They have a live person that you can ask (or not) questions to help you decide if this is the mattress you want. I decided on the firm because I have back issues. They kept me advised of the progress of my order and called when it was ready to be delivered. It comes with a 120 day, free, no questions asked, return policy. It took a total of 9 days to get the mattress. They also took my old mattress away at no charge. This is the best mattress I've ever had. I have back issues but I can lay on my back or either side with no pressure on any part of me. When I wake up in the morning, I lay there for a while just enjoying the comfort. It is almost like sleeping on a cloud. No way would I ever send this mattress back! Great mattress, great service and made in America!

Process is easy, with all the information you need to make a purchase. Everything is explained so there’s nothing hidden that you need to worry about. I researched mattresses for a year and nothing beats Saatva! I’m now eagerly awaiting the delivery of my new mattress!!

This is my second (replacement) mattress. The first one I thought was defective. This one is the same. My hubby and I wake up everyday in pain. This mattress is not for everyday sleeping unless your under 150 lbs. NOT HAPPY AT ALL!

I ordered a new mattress custom plush with ease online after much research. My air mattress is 15 years old and ready to be replaced. I was impressed with the 120 day return policy and all the reviews. I’m now anxiously awaiting my new Saatva.

I purchased this mattress about 3 years ago. It is the most comfortable mattress that I have ever slept on! I truly look forward to sleeping on it every night! I would recommend this quality mattress to anyone! Thank you Saatva!!!

Just got off the phone with them. Again. More than a year after my purchase of a queen size mattress, the negative reviews and truth about their stellar reviews is finally surfacing... Turns out they've been paying money to remove negative reviews. They had the nerve to ask me to send photos of the sag in my 5th replacement bed. Unreal. They took the last one back for "inspection" because of my repeated back pain and sagging complaints. I asked about the results. They don’t have them, can’t share them. Every time I complain I’m told my experience is "waaay outside of the norm. Uncommon... Never seen a case like this before." What a crock. I can’t sleep, can barely walk and now they are trying to convince me I’m nuts. Learning that they willfully contrived their satisfaction scores by buying out negative adds is the most disgusting part of it all.

This is my second time ordering from this mattress company. They made my first order so easy and kept me informed through the entire process. And the quality was excellent, so I knew when it was time to replace my really bad Sealy mattress (caved in the middle) after only 3 years this was the only company I was going to order from. The whole process from ordering to delivery was simple and painless. On top of that they make a great product... no off gassing or weird smells on the mattress. Love this company and the mattress. And they help wounded warriors... how awesome is that.

I called on a Sunday morning to get more precise information. We ended up doing a text chat because of a poor telephone connection but the chat went smoothly. All my questions were answered. I was very impressed that there are actually open 24/7. It was easy to find what I was looking for online. We talked about my specific needs and decided on the plush mattress. I also wanted to know if the adjustable base would fit in a bed with side rails. She said it would so my only concern is that it will be tall enough because my bed is quite large and needs a tall profile mattress. I’m getting the adjustable platform with the 11 inch mattress.

This is the first time I have purchased a product (SAATVA Mattress and electric bed) this costly via the internet, the chat service made it a breeze with all my questions being answered promptly and politely. Now I await the delivery.

Easy ordering because there is a wealth of information on their website. All the customer reviews were so important on this online order of such a type of order. Normally most people go and lay on a mattress thinking it is the way to order with the supposedly informative salespeople. So this was a stretch for us to order online. Price was right. Made in the USA was a big factor. The warranty is absolutely one of the best, can't go wrong with this purchase. Waiting to give the review on the delivery and comfort level of the mattress. Would like more people to try this site, They have 17 factories across the USA. Employ many people. Have a great customer service. Until my next review.

I called Saatva to find out about firm and luxury firm. She asked me what l was sleeping on and if I liked it. It was a purple foam and I hated it. I read, reviewed and ordered 2 luxury twin co to go on my adjustable frame. She was the greatest in helping. And when I will get the mattresses. Moving 2400 miles to a condo. They are the best company I had the pleasure to talk to. Can't wait to get the beds.

Purchasing a mattress from Saatva was extremely easy. Every step is clear and direct. I like the fact there is free set-up and pick-up of the old mattress at no additional cost. I am looking forward to the Saatva experience. My purchase should be here in 5-12 days.

I tried to order two different comfort level mattress on my iPad. It was not going through and the customer service kindly and with patience helped me to buy it online because I wanted to use Klarna finance to pay in six months with no interest. Thanks her.

I was about to go through the hideous experience of going to furniture store after bedroom store after furniture store to try to pick out a new bed. I still don't know how I got lucky enough to come across your webpage. I was especially interested in finding an online store I could do business with that provided white glove service for pickup and delivery. I'm now in the process of cleaning up and rearranging the bedroom prior to delivery of a new mattress and box spring. It's my hope is that my delivery will be scheduled for closer to 15 days in seven days. Originally read everything on the website, bookmark the page and thought I'd come back to it later. However, I knew my need for new bed wasn't going to get any better in a couple of days, so I decided to go all in and place the order yesterday morning.

SO FAR... I am very impressed with the Saatva mattress buying experience. I just ordered it so my review does not include the actual delivery or even a first night's sleep. But, so far, this company has been very informative, very energetic and noticeably proud of their product without being pushy. I like that there was someone instantly available to me if I had any questions. I did a lot of mattress comparisons and visited the Saatva site multiple times over a three or four month period. There are many reasons why my final decision was Saatva! I am very excited about getting the mattress.

The online experience (Mattress Purchase) was well done. The website was informative and the shopping experience was quick, efficient, and easy. I contacted customer service once after the order with a question and they were professional, articulate, and very responsive. So far so good!

We just bought a Saatva Mattress. The buying experience over the phone was helpful to our specific needs. Wendy answered all my questions with constructive suggestions, ease and patience. Originally, we hesitated to buy a mattress online but the reviews are wonderful... and a picky friend told me last year she bought from Saatva and was extremely happy. Look forward to receiving our new mattress!

This is our second Saatva mattress. Before our first Saatva, we tried every mattress. From Sleep Number to Tempur-Pedic. The Saatva mattress is built better and consistently gives a great night's sleep. I could go on and on. Bottom line, better made, made in the USA, better pricing, 120 day try period, fantastic customer service = the best mattress made!

After searching on web for new mattress, a big item purchase for me, decided on Saatva. Did request brochure, & after receiving in timely fashion, had few low pressure inquiries via email to see if I wanted further assistance. I really like the fact that their website provides so much information about their products. Spending this much money, I want to know I'm getting a great product that will perform well & last a long time. Am looking forward to delivery & my first trial of the mattress. Feel secure in knowing full disclosure of their return policy, & after reading reviews linked from their website, to several well known companies, I believe I can trust everything they state.

Saatva was recommended by a friend, so I went online to do some research. Long story short, I ended up placing an order that day. The website was quick and easy and the correspondence so far has been very good.

I was told that maybe purchasing a mattress from a online company would save me money, so I took on the journey. So far the experience has been good. I have been in several chat sessions, and reps have been very responsive to my questions. I have ordered a king size Luxury Firm, with foundation and frame. I continue to look for reviews on this mattress, and all in all they are good. I have definitely read some bad ones. I hope I am able to send a great review when all said and done. We remain optimistic with our choice of comfort. We are switching from queen sleeping to king sleeping. As we age we grow wider instead of longer, so no CalKing... lol.

First let me say the customer service buying the mattress and any concerns I had were taken care of and excellent. I waited to do a review until we have used the Saatva for at least a year. It has been since September 2016, my wife and I are completely unhappy. For this style of mattress, it isn’t terrible. We find ourselves being rolled to the middle of the mattress and we’re average/normal size. The only way to have it feel like it did when we first bought it is to lay on the outer edge. I personally can’t sleep longer than 6-7 hours until my back can’t take anymore (zero back surgeries) and I have to get out of bed. For the price, it’s probably better than equal competition. Just didn’t work for us. What we learned is we like the spring style again and most likely be going to a hybrid style.

I realized, after owning my Saatva Mattress for over a year, that it was not firm enough. I sent an email to customer service to see if we had any options for an exchange, even though we were obviously far beyond the 120-day trial period. Within minutes, a customer service rep called me and offered a new mattress for 1/3 the cost of the original. I was extremely impressed with the customer service and their willingness to offer a solution so long after the date of purchase.

I searched for an online company that could sell me a luxury mattress at a decent price. I did my homework and settled on Saatva. They are a "new" company, founded in 2007 I think. Everything that I could find on the internet about the company or their product was very positive. I live chatted with two different customer service reps. And still had a question when I was attempting to finish my purchase. I called and had a very respectful representative answer my question and offered to complete the purchase for me. Which I allowed her to do. So far, everything she said would happen, has. I have received two status emails from Saatva. And I look forward to the 120-day trial period to test the mattress. Who gives you a 120 day test period with free returns these days, unheard of. Unless you are very confident of your product. Stay tuned, I will keep you posted.

Easiest mattress buying decision ever: Our first mattress was delivered hassle free and when we decided to get a larger mattress we knew what we were getting. Great company, great product, awesome. Definitely recommend to friends.

I have not yet received my product but everything till this point was excellent. Easy to use website for ordering, live help if needed, everything you could ever want to know is available right on their site. Once order was placed I received an email confirmation immediately. I then received an email asking me to confirm everything I ordered was correct. The 3rd email let me know my product was in production and a time frame for approximate delivery. Even gave me info on what to expect on delivery day. Everything they promise on their site is 100% true. Can’t wait for my new mattress to arrive.

I have had the mattress for almost 2 years and am extremely disappointed. After less than a year we had a middle hump in the mattress and since you can not flip over it continues to worsen. I weigh 140 lbs and my wife 108 lbs. After not having any means to fix this problem, and now both of my shoulders have started having extreme discomfort and pain as I am a side sleeper. I am ready to throw it away. Do you have any pick-up service. I am also going on social media and Yelp to voice my complaints.

When I decided to purchase a new mattress a week before Christmas online I was worried about how long delivery would take. The website explained they are manufactured as ordered and delivery would be 9 -18 days. They also offered a phone number to see if the order could be expedited. I spoke to Max and he explained the process and said if I placed the order he would make note of my requests for expedited delivery along with an afternoon delivery window and Max gave me his direct phone #. I placed the order online and called Max back. He confirmed everything and said he would do his best. This was Dec 20. On Dec 27 I received an email stating the mattress had finished production and a few hours later I was contacted by the shipper who was already aware of our request for afternoon delivery. Possible delivery for Dec 29 if not then on Jan 2. Kudos to Max in customer service for an excellent job.

Seriously outstanding customer service so far - Ordered a mattress yesterday and feel very confident that if anything at all goes wrong in the delivery process or even after having our bed - they will take care of it. I have had to call a couple times to tweak my order and there is no wait, no confusion, no passing me off to multiple people - just quick and easy. Instead of keeping me on hold for 20 minutes for an inquiry I had about delivery, the CSR said he would call me back with the answer after confirming my number - which he did promptly! For a larger purchase like this it’s wonderful to feel in good hands!

I talked to Kristel **. She was fantastic! Made the whole buying experience easy, way easier than going to a store and being hounded by commissioned salesmen. I have chatted with a few people online, and they were all great too. Everything in the research and buying phases has been amazing and I now expect it from your company! Thanks Saatva!

When it comes to buying a mattress these days there's so much to consider... innerspring, memory foam, adjustable, dual comfort. The list goes on and on. I was initially wary of buying a mattress without at least sitting on it first, but Saatva's friendly customer service put me at ease, and their return policy sealed the deal. The delivery was hassle free, setup took about 5 minutes, and from that first night I knew we had made the right decision. Get off the fence and buy with confidence!

In the summer of 2016, we purchased our first mattress from Saatva. It was a luxury firm king size. We were amazed with the quality. The bed is extremely comfortable and we no longer had back pain. Unfortunately, our home flooded due to Hurricane Harvey in Katy, TX. Our home had over 8 inches and we had significant damage and loss. Today I called to reorder the same product and the customer service representative Gloria was so kind and helpful. Saatva gave us a very nice discount on our new mattress. Please consider this American made company when you purchase a new bed.

After months of research, my husband and I concluded that we definitely would buy from the brands offered by the Saatva Mattress companies, thinking of Loom and Leaf specifically. We went to a big box store just to see how the Tempurpedic mattress felt. While my husband loved the super firm mattress and the cooling gel, I felt it was too hard and too cold. In expressing these issues to Ellie, at Saatva, we were grateful that she really considered our very different needs and thoughtfully assisted us in arriving at the conclusion that a firm, innerspring mattress with the European pillow top would best meet our needs.

I wanted to buy a mattress online and boy, that is not an easy task, so many companies with so many reviews. Saatva was different, they don't mail you a mattress rolled up in a tube that you have to haul around yourself, they come and set it up. Saatva mattresses look like traditional mattresses, until you look under the hood. Their website explains very clearly what sets them apart. I ordered the firm mattress that 80% of customers like. It was a little firm for me and causing some joint pain. I called and they sent me a topper that arrived in less than a week and they extended my trial period by another 3 months. Giving me 6 months to decided if this mattress will work for me (it seems to be) or if I should exchange for the softer one. Who does that these days? Saatva goes above and beyond, they want you to be happy and it shows. Exemplary company and a wonderful mattress. I will never buy a mattress anywhere else!

I recently found Saatva and cannot share my praise for them enough. I have purchased the old fashioned way by visiting Sleepy's, I bought two mattresses from Leesa, and just splurged with a king sized Saatva getting the Luxury Firm. This is by far the best mattress I have ever slept on. I am speechless at what a difference it is relative to prior mattresses. I have had numerous back surgeries and this was worth every penny. Beyond this, every step of the way they have shown top notch customer care. Keep up the great work. I am now a lifetime customer!!!

I researched very carefully the different bed options. I did try an adjustable bed at a local store, but decided based on my research to go with Saatva. I like the fact everything is made in the USA. The delivery and set-up went well and was very timely. I cannot say how very much I love the mattress and the adjustable base. The zero gravity setting has been perfect and my sleep is better than in the past.

I won't buy this mattress again, and regret not returning it a couple of years ago when I bought it. I have a bad back, total spinal fusion due to scoliosis, degeneration, etc., and the mattress doesn't help; maybe causes more pain. I ordered the "flagship" model and it is hard, and seems to start sagging early on. To me, it is just an average coiled mattress, nothing special. Also, I noticed that all the wonderful reviews seem to do with customer service. In fact, the ONLY time the company contacted me was prior to even receiving the product, asking for a good review about their customer service experience. At no time after purchase did they contact me asking for a review on their product. Well, at least the delivery experience was ok, with courteous gentlemen.

First and foremost, we love our bed!!! Hard to pick a mattress by laying on it for 3 minutes. We bought with Saatva because they have a 120-day no ask money back guarantee. Try it and love it or return it. We love it! So comfortable! So much so that we bought another for our guest room and my parents didn't want to go home! In addition, the delivery people are so nice and set everything up. But the best part was that when we bought our second mattress, we also bought a frame for it and set up a room for my parents downstairs due to my mom's knee injury.

I was leery about purchasing a mattress on-line but the Saatva Mattress Co. makes a very good point. You can't determine from 2 minutes on a mattress in a store if the mattress is right for you. They offer a 120-day trial of your mattress with a full return if not satisfied. Who could turn that down? That was just the beginning of a very pleasant buying experience. The price was right and the customer service was top notch up to and including texts from Mr. Saatva to make sure all was going well. I am very pleased with my mattress and very pleased with the Saatva Mattress Co.

Not long after we had our new mattress Hurricane Irma came up the coast toward our home. We left for Colorado to escape the storm but received a call from our friends who had a mandatory evacuation of their home. We let them stay at our place. I have received a call from them wanting to know the name of the mattress company etc. so they can replace their 9 month old mattress with the same as ours. She said it was the best rest she had had in years.

I usually do not write reviews but for this mattress I had to... For many not a few many years I woke up every morning with a painful back. I must say on the first time sleeping the Saatva (I’m a side sleeper) I woke up with no back or shoulder pain.

Purchased the firm. Breaks down way too fast and offers NO support for anyone curvy or overweight or just heavy. Bed looks flat. Lay down on it and poof, it's like laying in a hammock. Was tolerable for about 6 months. Bad ever since. Look for a traditional spring mattress of good quality.

So about two and a half years ago I decided to go with Saatva because of the great reviews. So I went for the queen size Luxury Firm. When I first received it I was extremely relieved to get a new mattress and my wife and I slept great! However after about 5-6 months in the mattress started getting softer but to the point where you could feel and hear the coils in the mattress popping. It was extremely strange and I began getting severe body aches across my entire back. I called Saatva and with no hesitation they replaced the mattress with a new one.

Was reluctant to order online but did so after reading other reviews. Was replacing high dollar memory foam king size mattress that wife always hated. Took a while to get it but well worth the wait. Delivery was perfect, took away my old mattress. Initially thought about keeping it just in case I wanted to return this one but figured I was going to buy another new one from somewhere anyway so it could go. After the first night sleeping on this mattress, wife and I both agree, it's not going anywhere. We love it! Firm and luxurious, not hard. Best mattress we've ever owned. Highly recommend this company.

I read everything on the website for Saatva after their advertisement appeared on my computer screen. Then I called and spoke to Kristal to answer a few more questions. My spouse and I are 75 years of age and have owned several mattresses in our 53 years of marriage. Our last set was an adjustable bed which was never really satisfactory to us. I purchased the Lineal King Adjustable bed and the Saatva (2) extra long mattresses in the mid-range for comfort. I received two phone calls while waiting for my order and it came a few days earlier than I expected. The delivery folks were great. They had everything set up in no time and everything worked perfectly.

This mattress is like having a 5 Star Luxury Motel Bed in our home! I called the SAATVA phone line with my questions before our purchase and a real person answered the phone! I was NOT redirected. I almost forgot what that feels like. We now have that “Ahhh” feeling when we go to bed every night. The Luxury Firm mattress feels like a very expensive bed but is actually quite affordable. We have and will be recommending SAATVA and the Luxury Firm mattress to friends and family. Thanks again SAATVA for giving us the most restorative and restful sleep we've ever experienced in the comfort of our own home.

We purchased our mattress and base just over a year ago and despite rotating it has developed deep sagging on both sides. When I contacted Saatva with my concerns they would only replace our mattress if I paid an additional $799.00. He said we should have purchased the firmer mattress and said I must not be using the correct base. The base was purchased from Saatva at the same time. The pillow top is incredible but trying to get comfortable sleeping in the valley is impossible.

After many years of sleeping discomfort, my husband and I read reviews of Saatva. We were impressed by the positive feedback of Saatva customers. We were particularly impressed by the fact that Saatva is an American company. In previous years, we have searched all of the name brand mattresses which were also the mattresses priced from $5,000-$10,000. It is our opinion that we should have quality without purchasing a product at this ridiculously high cost. Our previous purchase was a huge disappointment, and required my husband to put a sheet of plywood between the box springs and mattress to hopefully provide more support. Even with this, I continued to have great pain and discomfort in my back and hips. The mattress lacked quality of comfort and firmness, thus making every night miserable, and awakening to tiredness and aches.

I received my mattress yesterday and have not slept that good in years. I had a little trouble with the trucking company when they were going to deliver and I called Saatva and canceled the order. I received a phone call from them apologizing and it was delivered by a different trucking company. What a good experience to talk to someone that was easy to deal with dignity and class. I would recommend this mattress to anyone looking for a good night's rest. Made me feel 20 years younger when I get out of bed. 5 stars PLUS.

Customer service is good and ease of ordering makes it nice but when it came to arranging delivery they were inflexible in meeting my needs. The mattress was extremely comfortable at first but within about 6 months, it was horrible! Soft became WAY soft - the center HUMP makes it uncomfortable and makes you feel like you are sleeping in a hole. I sleep alone and switched sides after 6 months. Now the other side is way too soft and I have to say that I only weigh about 98 lbs. Right now I sleep in the center but feel like I'm on top of a mountain. Hate it. Would not recommend this mattress at all.

I like to leave thoughtful honest reviews. We bought our Saatva Mattress over 2 years ago. Since I am 25 lbs overweight I bought the firm. Until recently I was very satisfied. However as of late I am waking up with a hurting back every day.

In late August 2017 I attempted to purchase a new mattress from Saatva. I paid over $1,000 for the mattress, an amount that was immediately charged to my visa. There were multiple problems trying to arrange delivery. Mainly, the delivery company (not Saatva themselves) would not provide more than a 24 hour notice for when they would appear at the house. Moreover, they required a 1/2 day delivery window. It wasn't easy to arrange a 1/2 day off work with such little notice. However, we finally ironed out a mutually satisfactory solution and I had a Saturday delivery date.

My husband and I purchased the Saatva Luxury Firm Mattress after several days of reading reviews and watching videos. We were hesitant about buying a mattress online, but decided to go for it. The customer service was pretty good, they sent me an email and text right away to confirm my details. The mattress took about 2 weeks to arrive. It seemed well made. The delivery guys had to wrestle it up the stairs, it was extremely heavy.

My husband has not been happy with our mattress since we received it. He sent it back for another but continues to complain almost every day. His complaint is that it caves in and he feels he sleeps in a gully. He is 6' 3" and 228 lbs. You can see the large indentation. It looks like an old worn out mattress. We are constantly turning the mattress... to no avail. Please help! I feel fine but he is so unhappy and sleeps restlessly most nights since we purchased it.

Due to cervical neck issues, I purchased a Saatva Firm Mattress in November 2016. The firm support was perfect for me but not so great for my spouse. I contacted Saatva and they immediately sent out a Luxury foam topper which was a good solution. We are satisfied with this mattress. We were very happy with delivery and set-up.

A Saatva mattress is quite possibly the WORSE excuse for something to sleep on ever made. Sure their photos are comforting, and they offer you the return, but the reason you bought a new mattress is to get a good night's sleep and not have pain in your body from the bedding and you will get neither from Saatva. All mattress reviews, like this one, should concern the product itself, not the happy folks who placed your order. In Saatva's case, the product itself is a piece of excrement and should be used only for allowing kids to jump on. Never, never depend on this company to provide you with the product they are pushing... falsely pushing. The Saatva company should be reported to the Attorney General of Connecticut.

I ordered this (Cal King) mattress without even laying on it because first of all... the excellent reviews. Customers all had excellent things to say. I was waking up aching all the time but when I would stay in a hotel a couple days or travel, I would feel great. My mattress was 15 yrs old and was sagging. This is American made and they back up what they make. I was going to have neck surgery in a couple months and wanted a good mattress to heal on. I got the flagship model and we absolutely loved it and started sleeping through the night and quit aching. Love love my Saatva and highly recommend!

I was planning to buy a Saatva Zenhaven mattress today and had a final concern prior to purchasing. Instead of the chat rep actually reading my question, I received cut and paste replies. When I tried to clarify my question, I was directed to claims made on the website. I never once received what I asked for, and it turns out the the mattress warranty is quite generic and written fully in favor of the company (of course). I've had many poor experiences with mattress companies and had believed that Saatva would be different. Unfortunately, it turns out that they fit the mattress company mold perfectly. Very disappointing.

We have had the Saatva Mattress for a year now and are very satisfied with the comfort of the unit. The problem my wife is having is that the mattress is extremely heavy and is difficult to lift to change sheets. We have the 14.5 Queen unit, is the 11.5 significantly lighter? Other mattresses we have had were never this heavy and that may have to do with construction. Have others had the same problem? If we decided to go to an 11.5, is there any price offset?

I bought this mattress for my daughter and we are all in love with it! She by far has the most comfortable bed in the house! I sleep great in it, and yes I have tried it out. ;) The whole experience was great! The delivery was easy and painless. The delivery men came and put it where I wanted and even took the plastic off for me. I will definitely buy from this company again.

The reason I am writing a review is because of all the sleepless nights we had on a new mattress purchased not even a year ago that cost us over $2k and unfortunately after countless attempts to get something done about it... nobody really cared. I will NEVER purchase another mattress from a store again! Anyway, I was very skeptical about purchasing a mattress online. However, after having bad luck with purchasing one last April 2016 from a well known mattress store for lots more money and only to be unhappy about 3 months later and couldn't sleep on it, we contacted the store and found out they would not do anything about it. Therefore, I started searching online and stumbled upon the Saatva website and after weeks of sleepless nights and doing tons of research and reading of reviews on Saatva... I decided to go ahead and place an order.

After searching online for mattresses and visiting the Saatva website I was constantly seeing Saatva ads on websites. No big deal these days. They all use that tactic. What they don't all do is send you a brochure 4-6 weeks later through the U.S. postal service with your name and address even though you never entered any personal information. This company is using data mining or outright hacking to acquire customers personal information and I recommend that nobody ever purchase goods or services from hackers, spammers, or any other company with such questionable business practices.

We bought this bed in 2015 and just wanted to say the mattress is still as awesome as it was when it was first delivered. We love it and we are so grateful for finding this bed online and so easily. At first we were apprehensive. We thought why would you buy a bed online without trying it out in person. The warranty helped to convince us and the reviews 2 years ago convinced us. This bed is amazing and I hear what my friends tell me they paid for other state of the art beds (I won't name names). Good luck to them and I hope they are as happy as I know we both are. My pockets are much happier than I am sure their's are but even more important, my sleep is so much better. We love you SAATVA!!!

I ordered this mattress in July 2015. At first, and probably in the first 6 months it was fine. It is now sagging and I wonder what will happen by next year. The firmness I was expecting for at least 5-7 years is already gone. The edges sag significantly and there are sags overall and less firmness throughout. Very disappointing.

Unfortunately, less than two years since my purchase, my mattress is going soft, but I've been assured that's not common and customer service to set up for a free replacement has exceeded my expectations; couldn't be better. This is how all companies should handle product related issues.

We are very happy with our Saatva mattress! We've had hybrid waterbed (looks like a regular bed and has with stability baffles inside the water bags). I was having various hip, shoulder, neck and back pains during the night. My husband was reluctant to change from a water bed, but with the 120 day trial period, we had nothing to lose. We are both pleased with the comfort level and good sleep we're getting on our queen, luxury firm mattress with boxspring. The bed is soft enough, but gives the support I need for a great night's sleep! From ordering, delivery, assembly, quality, price, comfort, everything - we highly recommend Saatva!

This rating is misleading because it isn't the experience I am unhappy with, it is the product. Saatva Mattress Co has top notch employees and my dealings with them were excellent even though I returned part of my original order. My dissatisfaction is with the mattress that I purchased. I've had it for about 6 months now and it is no more comfortable than my previous mattress. In addition it is so big and heavy that I cannot even lift a corner to tuck in sheets or blankets. Instead of being marketed as premium flagship mattress, jumbo would be more accurate. Perhaps I should not have tried to make such an important purchase online.

Disclaimer, we did NOT end up testing out the mattress itself. This review is in relation to customer service / their contracted delivery partners. We placed our order with Saatva in January. We were told "once the bed is ready, you will get a call from our delivery partners to schedule your in-home delivery." We never got that call... Instead, we got an email stating "your mattress will be delivered tomorrow morning between 9:30 - 11:30." Note, this was a WEEKDAY. There was no way either of us could have taken off of work. So, we reschedule with Garrett's Moving & Storage Company... and are told "we can completely reschedule your delivery for Friday after business hours." We call back to confirm... and no less than an hour later are told that cannot happen and they have "6 people ahead of us and 4 people behind us."

This is a preliminary review and thus the two stars. I received my Saatva Luxury Firm (supposedly not too soft, not too hard) a few days ago. So far, the experience has been really bad! The mattress is hard as a rock and really uncomfortable. I will wait a few more days to give it a fair try. But I think this will be a return. I was misled by all the positive reviews. Beware!

We received our new exchange mattress yesterday as promised, on time!!! I just want to express how incredibly satisfied we are with the new (Queen Firm) mattress!! There is no more sagging problem as with the previous mattress (Queen Luxury Firm) and we had a very good night sleep in a while. :-) Thank you so much for your wonderful customer service team who handled this exchange in a very professional manner! We'll definitely buy Saatva mattress again in the future and will also recommend to our friends.

My wife and I have given what we thought a reasonable amount of time to transition to our new mattress. We are not satisfied with it and would like to return it. It has been covered with a water proof mattress pad, and there are no blemishes. Thanks.

For 3 weeks I had been reviewing sites & visiting stores to learn about the various options with mattresses. I also read dozens of complaints from unhappy buyers. After much confusion I was delighted to find your website, and visited with both Jon and Vesna through CHAT, and learned so much about your product. I have yet to try out my mattress, but I can only say great things about my experience so far.

From online order to delivery everything went smooth. Everybody did a wonderful job. Took more hassle and time to go to local store when I bought last mattress. Highly recommend. Don't hesitate to buy from these people. They have a efficient system. Mattress looks and feel great. Looking forward to sleeping on it.

So far this has been a great experience. The customer service representative was pleasant and explained what would be involved. He also mentioned the need for deep pockets with my king mattress that I did not know but should not present a problem. I am anxiously awaiting my new mattress.

First I didn't get the original email for my order because the person on the phone wrote it down wrong. Then when I got it finally, they had ordered me a California King instead of a King mattress. So I called hastily to change it before it started being processed. I also added a box spring to my order and the person on the phone was very patient. Everyone was polite and attentive so I am praying I don't get the California King mattress and split box spring. I want to make sure my order got changed to a KING. Thank you!!!

My husband and I were desperate for a new mattress, so I started to research which was the best. I was so impressed with the ratings, reviews, and of course the pricing. The customer service I received made me feel like I was above all.

My order was phoned in. The person taking my order answered my questions with "canned" answers however, she was knowledgeable about the product, very polite, and helpful. I ordered from this company based on the customer reviews of not only the product but customer service. To date, I am very impressed.

Working with Saatva to order my mattress was simple and easy. The website was easy to navigate, the information was informative. They have a live person waiting to chat with you to answer any questions you might have. They give you a follow up call to verify your order. Looking forward to receiving my mattress and giving it the 75 days to see if all the reviews are true. Will let you know after I receive my mattress how it sleeps.

I ordered our mattress on the phone with the help of Kenneth. He was very professional, helpful and responsive. We are looking forward to receiving our new mattress. We are replacing a "number" bed that we have had for less than two years.

It was a pleasure to deal with each person I have spoken with over at Saatva. Everyone was so helpful in helping me choose the correct type mattress and foundation. I can't wait to receive them. And just a note, this is my 3rd mattress from this company!

Received a call this morning from Saatva customer service to confirm and review my purchase. Agent was friendly and helpful in explaining the delivery process as well as making sure my order was as anticipated. I appreciated the personalized call and review to make sure I was completely satisfied.

I placed my order on December 24, 2016. I promptly received a call on Monday, December 26, 2016 to confirm and go over my order of a king size plush soft mattress and foundation. The call was professional and courteous. I am looking forward to the delivery of this mattress in 9 to 18 days.

The website was pretty easy to navigate and place order. The next afternoon I received a call and email confirming my order. Very pleased so far, this seems like a company that has it together. Next up is delivery and installation, we will see if they keep the ball rolling. I have a good feeling they will.

Wow! What an experience. I never thought ordering online would be so simple and smooth. I am looking forward to receiving my mattress and sleeping the entire night with limited interruptions in sleep! Thanks for such a positive experience!

I am very pleased at this point of the process. If everything goes as explained and the mattress sleeps as I feel it will, then this could possibly be the best encounter with buying a mattress that I have ever experienced. I will give a more detailed comment after delivery and usage.

Absolutely a pleasurable experience dealing with your company. Everything has been explained above-board and with great clarity to the point where everything should go extraordinarily smooth from this point on. Thank you.

So far, so good. I did some research over the last few weeks in my quest for a new bed. The Saatva review on Sleepopolis led to investigate it further. The review, Saatva's web info, and the 75 day trial helped me feel comfortable making the purchase. The website includes an excellent resource regarding the height of the bed depending on the various frame, mattress and foundation configurations. Once I placed the order, I received almost immediate e-mail verification. The following morning I received a delivery date and later that day, I received a call from a Saatva rep to confirm every aspect of the order and discuss delivery timing. If the comfort and integrity of the mattress and box springs are like my experience thus far, I have some blissful sleep in my future!

We ordered the Luxury Firm. We received a call that when our mattress would be ready they would let us know to schedule a delivery. We were called on a Wednesday that it was ready but that first delivery date was the following Tuesday. We explained that we were moving and needed the bed the next day. The woman we spoke with says she would try to accommodate and she did. Our mattress was delivered the next day, set up and everything went very smoothly. We've only been sleeping on it for 2 days. It seems a little soft to me but I'm going to give it time. Other reports are that the firm is too firm. Beautiful looking bed and excellent customer service. Plus it's made in California.

Received a call from Alejandro today regarding my order. He went over the details and answered my questions in a thorough and professional manner. Looking forward to receiving the mattress in the next couple of weeks!

Great experience in terms of ordering, etc. The fine tune phone call to make sure I ordered the right mattress was exceptional. The only thing that perhaps needs a fine tune is when Garrett Moving company left a message. I had not seen the email linking them to you guys and therefore had no idea who they were and what they were delivering since they said, "Your appliance" I believe. This should be addressed.