Saatva Mattress Reviews

I have no comment on the mattresses as I have not received them yet. However, the delivery company has scheduled two separate delivery dates and times. Both of which I have stayed home, broken down my existing bed - twice. And twice, the delivery did not happen. Nor did I receive any notification that they were not coming. I have no clue as to when or if I will ever receive my purchase. I have contacted Saatva customer care and am awaiting resolution. I hope I am "over the top" pleased with the mattress but this process has been unpleasant thus far. I hope I will NOT be contacted again by the delivery service until they have the merchandise and are really coming to my home.

I researched mattresses for about four months and posted on FB asking people what they slept on. Saavta was my first choice and ended up being what I purchased. Customer service was fantastic online and I was thrilled when the online chat person said I could order through them or go online or call. There was absolutely no pressure. So I took another two weeks to make up my mind. We got our bed I believe seven days after ordering. We were given a delivery time of 8 am - 12 pm and at approximately 7:35 I got a call saying they would be there within 40 minutes. They showed up right at 8 am and were done 45 minutes later. That was after taking apart and hauling out my CA King sleep number. Hands down, this is the best company I have ever dealt with! Thank you!

The ordering process was wonderful; the selection - although limited - had what I thought we needed. Based on the recommendation of a questionnaire and a discussion with the manufacturer, we chose the "relaxed firm" - intermediate - level of mattress - one step down from the most firm mattress. After a year, it was a clear disappointment. It does get quite warm, the edges sag, and the support is noticeably decreasing. Although we understood we were ordering a level that wasn't going to be rock-hard, the firmness leans more toward soft - and has been getting softer with wear. Beyond the increasing reduction in firmness, the mattress has a comfortable, luxurious feel, but we would prefer a mattress with better sleep support. It was an expensive lesson.

Our experience with the Saatva Sales associate Andrew was fantastic, hopefully our experience with the product after it arrives will be great also. Something happened with our order and it needed to corrected, Andrew was right on top of it, very friendly, helpful and professional.

My wife and I had a 15+ year relationship with our highly recommended Posturepedic king sized bed. Now after 35+ years of marriage we became convinced it was time to shop for a new mattress. Dreading the shopping experience going from store to store trying this and that style of bed (laying around the huge selections of all variations and styles at one to two minutes a piece), we soon found ourselves listening to the aggressive sales pitches for the most affordable mattress we could settle on.

The mattress - Customer Service Antics. For starters, if you want an idea of how snarky customer service is, just look at their responses to negative reviews here. We made the mistake of purchasing two Lux Firm 14.5" thick mattresses from Saatva. The mattress and reasons why people are complaining about comfort: Hard as a rock best describes this mattress and we have owned Stearns and Foster firm beds in the past! Combine this with the fact that the mattress is built with a convex shape on top (curve or mound) both side to side and end to end (head to toe) and you'll understand why people are complaining about sore backs/stiffness they've never had with other beds and, why they feel like they are rolling off the bed.

I emailed your support and received a call the next day from a very personable agent. He was looking at the pictures I sent as we talked on the phone. I was amazed the support I received from the agent and how pleasurable it was to discuss my problem. He did not hesitate to fulfill the warranty on the product and also suggested what I could do to protect the new mattress coming to me. I enjoyed the mattress and was glad they were replacing it. What a company!!

Your website is super helpful and clear; the chance to ask a question via chat is also a bonus of which I took advantage. Little "extras" like set-up and hauling the old mattresses away are greatly appreciated. I ordered two mattresses - a queen and a regular - and can't wait for them to arrive! At this stage, there is not much more to say, other than that your company made the shopping and buying very easy. I have every confidence that we will love our new mattresses.

I am in my late 60’s and never imagined I would buy a mattress online but after visiting several stores and getting very frustrated with trying to compare prices I decided to look online. The Saatva website was easy to read. Pricing is very straightforward- no hidden costs. I read multiple reviews and decided that the return policy made this worth trying. Delivery was quick (20 minutes from start to finish and they removed an old mattress and moved another mattress). All packaging was taken away. The mattress is excellent! Firm edges that help when sitting on the side of the bed. Have been sleeping on the mattress for about 30 days and love it. Quality of the product is excellent- just as described. I have recommended to many friends and family.

We ordered our Saatva Mattress online after speaking with a very knowledgeable person. He guided us through the decision making and explained the order process and their guarantee. He was reassuring and explained how long the mattress would take to be delivered. We hope the rest of this process proves to be as seamless.

I spoke with two ladies during the order process for my King Size 14.5” Luxury Firm Mattress. As a returning customer I was approved for a nice discount on my new order and I was treated with care, friendliness and respect. I could not have asked for a more pleasant experience.

After spending a day mattress shopping locally in southern Oregon, notes in hand, we started looking at reviews. Found “sleep like the dead” site, and were astonished at the high marks for the Saatva product & service. The local offerings couldn’t come close to price & quality. Now we just pray that is NOT too good to be true!

The purchase was easy - Saatva helps pick what sizes you want and it is spot on. The delivery was slower than the quoted 9-18 days to be set up in my home - it took 21 days exactly from order to delivery. So, not exact, but acceptable. The edge-to-edge is the best part! I chose the Luxury Firm from Saatva's website showing that it is the one preferred by over 80% of customers. I find it a little too firm, but still comfortable. If I had it to do over again, I'd go with the Plush Soft. Same with my partner. I guess we're not in that 80%! Choose wisely. I am happy that we have chosen a mattress that is eco-friendly and organic materials!

Bought this mattress almost two years ago. Very comfy at first. It began to sag. Warranty states if it sags over an inch they will replace the mattress. We measured and it was 1 inch plus 1/8. Called the company and it was so quick. They are sending us out a new mattress and we don't even pay for shipping. Last mattress that we bought from a different company had to send out a person to measure. This company had no questions... Just did it! Highly, highly recommend. Also, don't get the high or tall mattress... It is giant!

I, like probably most people, have never ordered a bed/mattress online before. Yesterday, I ordered two Saatva Twin XL Mattresses to replace the two "**". Our adjustable bed is a P&L and the bases are in good shape, therefore just the mattresses need to be replaced. After many hours of research, I kept coming back to the Saatva website and convinced that it rated #1 with information and ease of ordering. The chat window was always open and utilized to ask numerous questions. Excellent response and plenty of information to help in the final decision. As a Veteran, Saatva provides a $50 discount which is provided with a phone call to the order desk. The lady on the other end could not have been nicer and reiterated the process and willing to answer any questions. So, if the mattress and delivery are anything like the ordering process, we will be very happy. Will review the delivery and mattresses as soon as we get a couple of nights of sleep.

The salesperson I talked with was able to convince me to purchase this mattress due to her knowledge about the product. She was able to answer the questions asked of her. The knowledge she had about the product was the deciding factor.

After a long distance move we furnished our new beds with Saatva mattresses. We bought a firm and a plush and they are both very comfortable and the material is high quality. The customer service department has gone above and beyond to ensure our satisfaction. I highly recommend this company.

I ordered a Saatva Mattress because I know three people who have one. All three purchased the luxury model. I ordered the plush mattress because I have issues with my back and I am mostly a side sleeper. After reading about the product, I noticed the website recommends the plush model for side sleepers. When I think of plush, I think of the mattress enveloping me and being cozy in my bed. I found the plush mattress to be firm. It doesn't have the plush feeling I was expecting. However, with back issues, I want proper support from my mattress. I thought about returning the mattress but really want to give it a chance. I've only had it for a week.

Ordering was extremely quick and easy. I researched numerous brands before choosing this one. I liked that the reviews were excellent, delivery was free, the warranty was good and, most importantly, it is made in the USA. The company did a great job of communicating with me throughout the process. I received email notifications when the order was placed, and then when the mattress was in production. I received a call verifying the order and letting me know that I would be getting another call to schedule delivery, and that is exactly what happened.

We did a lot of research on mattresses that worked with an adjustable base. Decision made, the online ordering process was easy, and the free delivery and setup service was just what we were looking for. The fact that the California King mattress was not compatible with a split base was a little confusing. I used the chat link to answer my questions about this, and received an almost immediate response. The staff was both knowledgeable and personable! Great job!

The ease of ordering, being able to finance within seconds, and the test/return policy as well as the numerous glowing reviews, made selecting the Saatva Mattress a no-brainer. I have a Westin Heavenly bed and wanted another, but Saatva reviews and the simplicity of the process convinced me to try them without hesitation.

I was going to buy another mattress that was readily available. I went online to check the consumer satisfaction and found that Saatva was less expensive while rated of equal if not superior quality. The more I looked into this, the more convinced I was that I wanted to purchase the Saatva mattress. Although my purchase was time sensitive, when I chatted with a representative, I was again convinced that the mattress was worth the wait and she explored every option that would ensure it was expedited and received at the earliest possible date. I am confident that I have made the right decision and feel very good about the way that I was treated as a customer. I will definitely return to this merchant again in the future.

Website was easy to browse through. I decided on my purchase after a helpful telephone conversation with a sales agent. Although I did not land a "Black Friday" deal, I am happy to look forward to a complimentary delivery of my mattress and foundation, and free removal of my old mattress and box spring. And, I will have 120 days to decide upon my purchase.

After reading so many positive reviews we were hopeful about loving this new plush 11.5 mattress from Saatva. We read the reviews about the luxury firm being the most popular but then read how some people felt it was too firm so we went with the plush which has 2 more inches of foam. The plush is not a typical plush feel, we would say more of a luxury firm feel. The quality of the mattress is great and the company is amazing to work with. Really one of the best customer services to deal with so giving the mattress a try might be worth it. Sadly for us after a month of sleeping on it, we were not comfortable. The mattress felt too firm for us and we had sore backs.

Xiomara to order my mattress, all was a pleasant experience. I left a message with Xiomara and she returned my call within 10 minutes. Really? Who does that? So far I am a satisfied customer and I can’t wait to receive my new mattress!

Extremely comfortable bed, best sleep I have in my life... was skeptical at first but definitely a believer now. My overall opinion of this bed is spectacular, I genuinely have nothing negative to say about this company or its products.

I've spoken to customer service twice, once to get information and a second time to make my purchase. Both of the people that I spoke with were so friendly and helpful! I'm so excited about my purchase.

We ordered 4 king size mattresses for a new home we are building in Arizona. The order process was fast, efficient and professional in every respect. Delivery will be made November 27 when our decorator will be staging the home with all of our new furniture.

I bought a Saatva Mattress for my daughter’s townhouse last year, and she loves it, so I ordered a mattress and foundation for myself online yesterday in less than 5 minutes. It’s a very good product, and when they delivered last year, they were so polite and efficient.

I did my research into mattresses and decided this was the one for me. It is in production and should be delivered to my house in the next few weeks. When I called with many questions... The woman I spoke to was not only extremely informative, but so polite and on point to what my need were and making sure that I got the product that was right for me. If the customer service is anything like the expected mattress to come, I know that I am in good hands!!

We purchased our mattress 3/7/16. The bed now has significant indents where we sleep and is now very uncomfortable. We wanted to purchase an American made product and saw your mattress reviews. To say we are disappointed is an understatement. I am now forced to buy a new mattress. Additionally the weight of the mattress is terrible and finding bedding is difficult. It has torn on the right side from lifting it to put on sheets. If there was a way to get a partial refund I would do it. I do not want a replacement. Sorry to say I am terribly disappointed in your mattress. $1000+ totally wasted.

We haven't received our mattresses yet, but our experience with your representative (Roger) by telephone was very good. He was very patient, very honest and very knowledgeable! So far, so good! We really look forward to sleeping on the two beds we ordered!!

My order was processed by phone with a wonderful lady named Xiomara. She was so kind, not to mention efficient and knowledgeable. I was a bit undecided whether to go with the plush comfort or luxury firm. We discussed my sleeping preferences, and I went with the plush comfort which had been my initial preference. Xiomara deserves a 10-star rating!

To be honest, I have purchased many mattresses over my lifetime and even buy at the store it was difficult to choose one. So purchasing this mattress online is really difficult. Although your site did walk me through it very well and was easy to navigate. I know I could have called but I think possibly the facts would have been the same, that being the biggest— not having tried it. So with you several months of trying it, sleeping on it with the ability to return it if it is not what I am looking for I decided to give it a try. I am looking forward to my delivery. My wife said if it is as good as she also read that she may just order one. All of the reviews that I read were positive.

Yesterday, I just ordered my Saatva Split King mattresses, Lineal base, two sets of twin XL sheets, & two king pillows. Now, I’m just waiting for them to arrive!! Can’t wait to receive them!! Thank you Francis for all your help!!

The ordering process went smoothly! The well informed employees are very helpful in guiding your best matched decision. We have received our confirmation email... and are anxiously waiting for our new luxury mattresses to arrive!

I haven't purchased a bed in years, so came to Saatva very naive and inexperienced. I chose to "chat" with the nicest, most helpful woman I've ever experienced in retail. Of course there were options from which to choose and she explained them all in such detail, but not using much time so within a few minutes I knew exactly which bed/mattress to purchase and the price. I'd reviewed prices and types of bed in the papers beforehand so was aware of what was out there. Boy, did I get a great deal! They'll deliver, set-up, and remove the old mattresses all for a minimum fee (removal is FREE!) I would refer anyone to this company - although I just purchased the firm mattress and foundation, they of course sell the frames for all sizes (and mattresses) as well.

Bought our first Saatva mattress a few years ago. Very happy with the mattress, but had some concerns after a few years about one particular area of the mattress. Customer service was out of this world in a positive way. I emailed on a Monday morning and had a reply within 10 minutes. I was provided a phone number and reached a live person on the first try. With no argument or hesitation, they agreed to provide a replacement mattress with the more firm option at 70% off the price we paid (which was actually lower than the current price by a small amount).

I have tried the Luxury firm but found it to be too firm (for me) so they sent me a free topper. It didn't help and in fact made my back feel worse. I exchanged it for the plush soft (had to pay $100 for delivery). Took their advise and immediately put the topper on it. I never fell asleep and in fact was in so much pain I was nauseated. After taking the topper off the plush, the intense pain went away but I honestly found the bed to be the same as the luxury firm I returned. It was not softer at all to me. Cannot get comfortable and hurts my back. I definitely did not get the "AHHH" moment so many others are describing when they lay on it! I also did not care for the motion transfer which this bed has a lot of. My husband put a pair of socks on sitting on the bed while I was sleeping and I felt every bit of it, to the point.

My mattress was delivered on time and an hour early. I was amaze how the delivery people was courteous by taking my air mattress out of the room and replacing it with my new mattress. I would recommend anyone to the Saatva Mattress, it's so big I have to do jumping jack and stand on my tip toes to get on top. It's very comfortable.

The overall sales/checkout experience was good, but the post-sales experience was even better - they sent frequent updates over text messages, and responded really quickly when I had questions. Two thumbs up. The bed was great, too!

My wife and I had a horrible and painful experience with Mattress Firm and Macy Bed. We were desperate for a quality mattress but was reluctant buying online but, the unbiased reviews convinced us. Loved the first night on our Luxury firm. We will keep an eye out for mattress fatigue and hopefully not have to enforce our warranty.

The rep I chatted with couldn't have been more helpful and efficient. Ordered the wrong colored sheets and he had me taken care of in 2 minutes. Answered all my questions quickly, accurately and fully. Hope the bed, sheets, and pillow are as good as the customer service.

I just purchased two Twin XL mattress sets, and my purchase experience was smooth and effortless. Their website could not be any easier to navigate. I'm waiting for notice of delivery now. This is my second purchase from Saatva. The first was a Queen mattress set, which I'm still enjoying four years later. This purchase also was a breeze from start to finish. Saatva prices for a mattress of their quality can't be beat!

I have not yet received my mattress, I only just ordered it a few days ago. But so far, the service has been amazing! I feel confident that I am receiving a quality mattress and exceptional service because of all the precautions they take. They double and triple check all your information is correct so you don’t have any issues on delivery day. I can’t wait to receive the mattress, I will be doing a review on its delivery and also its quality.

The response time is terrific. I am anxious to receive our new bed and feel the luxury comfort that Saatva touts. I chose them because they are listed as one of the top ten mattress firms. I also liked their pricing. So far, so good.

I just placed my order for a luxury firm mattress. So far so good as far as ordering process and quick acknowledgement of my order. Will provide my feedback on the mattress once I have received it and slept on it. My fingers and toes are crossed as I've tried many a mattress thus far without much luck. Please let this be the one!!

We went online and order a mattress, then we realise we need the foundation also so we called up and talk to a live person that help us. They also helped us make sure we got the right firmest mattress, and was very helpful.

Briefly, I had put a deposit down on a Stearns & Foster mattress but was not pleased with the thickness of the product, difficulty moving it to change sheets, etc. I explored a reasonably good product at Sleepy's for about $1,300 and then remembering the many ads for Saatva I'd seen in mags and newspapers, decided to check your company out. Independent online ratings were excellent and while concerned that there was no store to actually try the product out, I made three calls in turn to your agents - the first to explore the differences in the 3 differently named lines - the second to go further in deciding between the two firm products and the third to finalize a decision.

Saleswoman was very well informed about the product. All our questions were answered and she helped us decide which mattress model was best for us. We placed the order that day. We look forward to receiving our new mattress and support. We heard about the product from relatives who are very happy with their mattresses.

Can't believe the difference a new foundation and platform made to the older mattress in our guest room. While I wait for new mattresses for our master bedroom, I've been using an old queen mattress on the floor. Horrible! Added the new Saatva foundation and platform and it's like a whole new bed. Totally worth it. The foundation is not just a box and, the metal platform is heavy and solid. I think an elephant could sleep on it! Can't wait for my new Saatva bed set to arrive for our master bedroom. This company and their service are the real deal. No regrets! Wouldn't hesitate to buy from them again!

It’s difficult to find the words to describe just how amazing the Saatva company customer service department reps are. I have been treated with absolute 100% professionalism, respect and solutions reached without hesitation. All companies should follow Saatva’s customer service training. Highly recommend Saatva!

My daughter insist that I purchase this deluxe mattress from your company. She and her husband have been enjoying many, many many comfortable nights even their pet have joined in. Looking forward to receiving mine. Thank you.

1st time I purchased a mattress without trying first. Read as many reviews as I needed to take the plunge and order my mattress and electric riser. Explanation and assurance of what type of comfort was explained. Now just waiting to receive my mattress. Thank you for your expertise.

Changed mattress size and added pillow all well handles. Smart company know their business and is polite and able... What a concept? Very well handles update and help... going to spread the word about you as one of the true boog customer service groups kept that knows its structure. To know and not to do is not to know...

We purchased our first mattress 2 1/2 years ago. The customer service was great on our first purchase. The product is the best mattress we have ever slept on. Usually mattresses tend to sag in the middle and lose support almost immediately, not the case with Saatva. Our mattress developed a little noise when exiting the bed so we called their customer service to see if there was anything we could do to correct this. We were told to try a couple of things and to call them back.

Purchasing process went well. Max, Sam, & Manuel rock. Very understanding and caring folks to deal with. They worked with me with a compassionate flavor and made sure I was satisfied with my purchasing experience and at a very fair price. Now we shall see how the product works and if I am happy with its comfort, quality and durability. Have 120 days to decide. Thanks Team Saatva Leaf & Loom Division.

I bought a Saatva mattress, box spring and frame. My choice was influenced by the white glove delivery service. Upon arrival, the 'delivery team' asked if I could assist them in bringing up to the 5th floor. Then they asked if I had a screwdriver because they did not have any tools. I don't feel this qualifies as white glove delivery service.

I called Saatva prior to buying and the answers I got from their customer service were honest and to the point. The buying experience was seamless. The response I received was very fast, if the quick response to my purchase is any indication of the product I feel I made a great buying decision.

PRODUCT: Queen Luxury Firm, 140lb/side sleeper. ORDERING: Easy. DELIVERY: Delivery was confirmed only after I reached out for delivery details. Proceeded, mostly uneventful, no complaints. 6-WEEK TRIAL: Each night, I found the mattress (initially) quite comfortable but woke after a few hours with stiffness & back pain (mid range vs chronic lower) for duration of nights. I believe it is too firm or possibly the support area disagrees with me but some nights drove me to the guest room.

The site is very well organized and placing the order could not have been easier. There is a live person to chat with to answer any questions you may have. Overall it was a very easy process. Just a few clicks and you are done.

Saatva contacted me immediately and resolved the issue to my satisfaction very good customer service

I haven't actually received my mattress yet. But so far, the customer service has been amazing. Constantly keeping me apprised of the status of my order. This kind of service is practically unheard of most of the time these days.

I have been looking to upgrade my Bed Size and Mattress for the past few months. I was looking for more support and less aches/pains from what my current Bed and Mattress provided. The couple of In-Store visits to the local Mattress/Big Box Stores left a lot to be desired, let alone the Sales Staff. I equate Mattress Sales akin to Used Car Sales. Not much knowledge and a lot of empty promises. However the experience with Saatva so far has been positive, the website is nice and the seller has not been pushy. So far a painless and informed purchase.

I received notice when my order was received and also an order confirmation. I spoke with a rep who assured me I can get expedited shipping if needed. She also told me that if Lineal base did not fit I could refuse the order. My receipt was emailed to me. So far so good.

Exactly what I wanted. Purchasing was easy, fast, clear and concise. We did not want to deal with the used car feeling of going to a commission type mattress store. We are giving our fairly new hybrid bed with adjustable frame to my daughter. She tried it out and like it and it helped her out since she is a runner and seemed to help her sometimes tight leg muscles. We were looking for a pillow top type mattress and liked the Saatva sales process. After reading reviews we are sold.

When I called to purchase the mattress (two XL twins) for our dual adjustable bed, the process, including credit approval, didn’t take more than about 20 minutes. If the mattress is as good as the purchase experience, I will be delirious!

Shortly after posting this review, I received a call from Saatva. Through outstanding customer service, we have come to a potential solution. While I have not received the new mattress, I am certain that Saatva is keen in finding the right solution to resolve the current problem. Thank you, Saatva, for your quick response.

The information (firmness level, base height, etc.) to make a choice was presented very well. The ordering was very easy as well. Just to make sure about the trial period and return conditions I called the helpline and was provided clear information.

Well I have been researching mattresses over three months and it has been incredibly stressful and confusing and giving me anxiety. There are so many different types of mattresses and companies and most reviews were split so not helpful. I’ve been sleeping on a 18 yr old double pillow top mattress that’s been sunk in the middle for last five years and hurting my back and hips. I recently developed severe insomnia averaging 2-3 hours a night and that’s pushed me to purchase. While looking up luxury mattresses reviewed it for 2018, Saatva has the most outstanding reviews.

We are very impressed with Saatva customer service, they were extremely helpful and prompt. Upon sending an email about our mattress we received a friendly callback in minutes, everything was solved with one call. And yesterday we received our new mattress which is amazing!! It feels luxurious, very comfortable, firm. We love it!! Thank you so much for the great experience, we're a loyal customer!

Our experience has been nothing short of pathetic with them, and they appear to be flat out dishonest. We are sharing this experience online so that others are aware of how Saatva/Zenhaven operated in our situation. We purchased a Queen Zenhaven with 'white glove' delivery. The order process was easy, and we confirmed with a Saatva/Zenhaven rep before ordering that the mattress was 10 inches thick. "All of our mattresses are 10 inches thick." (NOT TRUE) On delivery day two genuinely filthy men from 'Garrett's Moving & Storage' showed up. They knocked a table with equipment over in our bedroom because they were in such a hurry, and left black stains on the handles of the mattress. (FACT.)

My son purchased a mattress first and told me I would not find a better mattress for the price or an easier website to order one from. As a Mom who always knows more in life because of our experience I was out to prove him wrong. Well guess what? Haha I'm so thrilled with my purchase from Saatva. He got the luxury firm but because of my back I needed one a little firmer and I just can't wait to receive it. If you are in doubt trust me I have seen the mattress and none can compete with the price for the luxury. Thank you Saatva for no salespeople bothering me. Keep it simple yet give a supreme product as you are doing.

Company was great, and very quickly resolved my problem. I highly recommend this company to all potential buyers of online mattresses. I look forward to making another purchase from them in the future. I would give Saatva and their mattress 5 stars.

Thank you Saatva for your amazing customer service! Immediately upon placing an order I received an estimated delivery schedule; a confirmation of my order with information comparing the height of our mattress and foundation to other options; a text message of thanks, including the name and number of a specific person to contact if we had questions or problems.

So far one week tomorrow, I am enjoying this Saatva. I think I should have gotten the firmest one. At this point, it is better than my other one, no complaints there. But it is not as firm as I was hoping... How is this the best way to handle this... give it my time then let you know? All aspect of doing business has been fabulous, and your delivery was really a white glove experience. Nice men! I have already given out your name to two people, I do hope they buy one as well.

Great ordering experience. Website easy to navigate and very clear to understand what you need and what you are getting. Did lots of comparison shopping and this was the best and easiest ordering experience yet. Hopefully, this feeling continues when delivery time and actual usage comes in to play.

My King Luxury Firm mattress was delivered on August 9, 2016. The first year sleeping on the mattress was very comfortable but after that it began to sag where I needed the most support, right in the lumbar area. I tried sleeping on the other side (I’m the only one who sleeps in this bed and I weigh about 134 lbs). My husband and I turned the mattress around but again there was no support in the lumbar area. It seemed to sink right down. I removed the allergy cover and the mattress cover but that didn’t help. I looked under the bed to see if there might be a problem with the frame but there was not. I kept thinking it was too late to complain to Saatva but when my neighbor said she was thinking about getting a new mattress and asked me how I liked my Saatva mattress, I knew I had to call them to discuss this problem before I could fairly answer my neighbor.

So far everything has gone very smoothly... I’m looking forward to receiving the mattress. The person that helped me on the phone very polite and knowledgeable. I still can’t believe I ordered a mattress online. I’m a little nervous about the product and as indicated looking forward to receiving it to inspect the quality and comfort.

I ordered the 11.5 Luxury Firm Mattress Full as I wanted a spring coil mattress that was fairly firm. The price is very reasonable but it is one of the best mattresses I have ever slept on. I had a rotator cuff shoulder injury, which was made so much worse by my previous mattress. After a week on this, my shoulder pain has eased hugely and I am sleeping very well. I highly recommend. I had never purchased a mattress without trying before, so it felt like a risk-- but read all the long review articles on mattress websites to see if it's for you. If you want great full body support, without the slosh and sink of memory foam, yet a slightly soft padded top layer that eases your bones, this is for you!

My wife and I have extensively researched purchasing a new mattress. We feel Saatva has the best mattress at the best price for our needs. The buying experience has been easy, from Saatva's website to their professional staff via phone calls (three). The first phone call was at around 11 pm one evening and the gentleman answered all my questions regarding the product (14.5" Luxury Firm Mattress & 4.75" Split Foundation). The next two phone calls were after I placed the order at the Saatva website, one call from me and then a return call from Saatva within a half hour. I needed to be sure of delivery scheduling due to various reasons and once again they answered all my questions to complete satisfaction. So far, so good!

The representative who initially took my order for a new mattress did not include the removal of the old mattress. I called several days later to check on the status and had the correction made. I appreciate the last representative who was very understanding regarding the necessary delay in setting up delivery. She was compassionate and was supportive in resetting the delivery. I look forward to receiving my new mattress, its installation and removal of the old one.

I saw an advertisement for Saatva, and phoned to find out more. The woman I spoke with, Mara, was so helpful and informed, I bought two mattresses on the spot. Mara explained that the cost could be kept down by not having a showroom. I usually want to try out a mattress before purchasing, but was reassured by her explanation of the mattress fitting my needs, along with the video, this was the right choice, and I could save myself endless visits to mattress stores. I needed delivery on a date that wasn't within their normal delivery in my area, but Samatha, another representative was able to make that date work for me. I can't wait to sleep on their mattress. I will write another review later.

So far, I am very pleased with Saatva. I researched mattresses for the past year before ordering 2 of the Saatva mattresses and foundations. I am eagerly awaiting delivery and can review again after use. Ordering and Confirmation has been a breeze.

I haven't received mattress yet. Today I had a message from some woman who couldn't speak English very well and I couldn't understand anything except to call about my order delivery. This mattress is the only order I have so I called back and got some Logistics Co that wanted to know why I was calling. They were unprofessional and it was very confusing. Then they tell me they deliver on the one day I can't be home and I have to wait for a 4 HOUR WINDOW. So far, I am not impressed and have a bad feeling about this purchase.

I had a very positive experience during the beginning of the purchase process but, sadly, there was a snag that was frustrating. Immediately after I placed the order, I asked if my delivery could be expedited. I was kindly assured it could be. I was told that I would receive the mattress on Thursday or Friday (July 5 or 6th) and that I would be called for delivery arrangements earlier in the week. On Tuesday (or Wednesday, I can't remember) I used the website chat to ask if the delivery was still on track. I was told in the chat that, yes, I would receive the mattress on Thursday. I was delighted, and thanked the woman I chatted with.

I purchased this mattress specifically because I was told, by several Saatva associates, that it has no odor on arrival. This was not the case. I am extremely sensitive to smells, so I checked beforehand with about 6 different salespeople, who assured me I would have no problem. This mattress has the strongest odor, and after calling the company, I found out, after the fact, that they infuse essential oils into the cover, and the smell is overpowering. If you like the smell of essential oils, which are very strong, then I suppose this mattress would be ok for you. It certainly does not smell like memory foam, but the essential oils are very much a strong odor. I was also told, after the fact, that I could be smelling the glue in the mattress. I feel that should have been disclosed before I ordered.

I have ordered a new Saatva Luxury Firm mattress, box springs and frame. Choosing to order over the phone and from the time I was connected to a person my experience was fantastic! This person was knowledgeable, friendly, thorough, explaining every question I had and truly made my experience easy, relaxing. And I am recommending Saatva to everyone I talk to.

We bought a Zenhaven mattress and it was possibly the most uncomfortable mattress that we have ever slept on. We called to return after sleeping on it for 3 nights. Severe back pain. No support, thin. The best part is we were within the 120 days and they refunded our money and picked up today. It simply did not work for us. No complaints about customer service.

Order date 5/30/2018. Receive 6/8/2018. I requested a change because the day I receive my mattress I saw a difference between the mattress and the frame I call immediately and told them. The agent said, "Stay with the mattress and you will get the correct size." I said ok. Today 6/19/2018 I decide to call and ask them what they do with the return mattresses and they told me. I told the agent if I can get a deal with the one they will take and they said yes. I paid $1321.50 from my credit card. So the amount I paid before the exchange was $1858.55.

I don't generally purchase online, especially something as important as a mattress. I was leery, but after literally months of research and shopping, I couldn't find anything that came CLOSE to Saatva mattresses in quality or ratings (as well as other things that are important to me, like made in the USA, organic cover, coil on coil construction, eco company etc.). I was thrilled to learn they would let me order over the phone so I didn't have to put my credit card into out there. I spoke to Jia in customer service. She was VERY knowledgeable and answered all my questions. She made placing my order very easy. She was polite and kind and so far I am very impressed with this company. It's living up to all the great reviews I saw online. I can't wait to get my mattress. I will review again after sleeping on it for a while.

Well so far so good. The Saatva website is terrific and the buying experience was flawless. At every point where you might have a question there is a link to the answer. Additionally before I got very far into the process a chat bubble popped up and Walt at Saatva was there to help. In fact he quickly and completely answered my question about delivery. Less than 24 hours later I received the promised contact that my mattress order was in the works and that I would be contacted by the delivery service within 5 to 10 days. Now just waiting and hoping the mattress is as good as promised and as good as the buying experience.

Fabulous, prompt and reliable service as well as incredible. Return policy -120 days to return at no cost to me. Sold me this mattress with adjustable frame. 100% satisfactory and I sleep better with no gerd etc.

I ordered the bed because the customer service was wonderful. The representative was kind and patient. The representative cared and explained her answers so that I could make the decisions I needed. So far, I am happy with the service and I can't wait to get my mattress.

My mattress was exactly as advertised. Customer support is exceptional and price was more than worth what was paid. Overall I wouldn't trade it for any other I have owned.

We bought this mattress after researching several different ones. We had one that was only four years old, but was already sagging. This one has memory foam on top, but has springs beneath that make for a wonderful nights sleep. The first week we had it, I just laid there in the morning thinking how wonderful it felt. We've had it for six months and no sign of any sagging. It is the most comfortable mattress we have ever had!

Very easy ordering. I had a few questions and the rep, Chester **, was very helpful. I then placed the order with him. Today (next day) I received follow up confirmation to be sure order was correct. Looking forward to receiving our new mattress.

The mattress are made to your specifications. Saatva Mattress delivers and takes the old ones away. Everyone was amazing to work with and I love my mattress so far. I've had it for about two years now.

I received my Saatva mattress and love it. The quality and comfort is excellent. It is well made and meant to last a long time. The white glove delivery was as advertised. The company delivered the mattress on the day and time stated. They were professional and pleasant. Saatva customer service is awesome. They call you back immediately. They are pleasant and courteous and answer all your questions. They are very knowledgeable about their product and seem truly happy to be a part of the company. I would definitely recommend this product for anyway. There is a mattress that fits everyone's need and if you are not happy with the product, they will exchange it or take it back.

I was pleasantly surprised with how easy it was to order this mattress online. The reasons that I chose to purchase online were the positive reviews and the fact that your company will remove the old mattress.

So far so good is all I can say about purchasing our new Saatva mattress. The steps were super easy to follow, easy to understand details about the different choices, but not so many choices that your head spins. After purchasing the company has been in constant contact with me letting me know where and when to expect delivery of our new mattress. I can only hope the finished product will be as perfect as the buying experience has been so far.

I have Multiple Sclerosis and need a very firm mattress. We were ready to order another iSeries Hybrid System by Serta. (Our 20 year old Tempur-Pedic was excellent - whomever bought them out has made them into disgusting giant soft marshmallows and the outgassing will asphyxiate you.) The Saatva Firm Mattress is built exactly like our iSeries but better: Very firm, excellent support, no huge goofy pillow top (the iSeries had no huge pillow top either), and cost approximately $1000 less than the Serta. $1000! We could not be happier. The product is fantastic. I’m not in misery in the mornings now. And I fervently hope Saatva doesn’t sell out to a big company.

I ordered a Luxury Firm from SAATVA 16 months ago after having soft pillow top mattresses that my orthopedic dr said was messing with my neck. The first month it felt really firm, but then I got used to it and started sleeping through the night. I had also ordered the taller foundation with the thicker mattress - big mistake. Too tall for my dog to jump on the bed. The company laughed and ordered a smaller replacement for $100 (I am sure it is more now), came out exchanged the foundations, and put the mattress back so I make the bed. No additional delivery charge! Wow.

We would recommend Saatva over any other brand. We had the best customer service we have ever had with a company. The Saatva mattress quality is great too. We originally ordered the Luxury firm but it was a bit to firm for us. Saatva replaced with the Plush soft. They were happy to replace and we quickly had our new mattress and they removed the one that was to firm. It is the most comfortable mattress we have ever had. We had bought a high end Beauty Rest from Mattress Firm just before we got our Saatva. Within 60 days in had collapsed in the center, and we paid almost $1000 more. It was terrible. Mattress Firm did not care and the manager of the store was rude. So we had them come get the mattress.

Renee was very helpful over the phone, patiently answered all my questions. I had asked if she could call me back in about an hour to give me time to do more research. Guess what, she did!! Walked me through the whole process. If the mattress works out as well as the purchase process I will be very happy!

I would appreciate knowing what your warranty is on this mattress. After only two years, it is lumpy and saggy. I turn it and it lasts a few days before sagging where I sleep. Help! I spent $1427 which is a lot of money for me. What are next steps? Thank you in advance.

The mattress is a luxury firm and seems to be all it was promised to be. I will update after using for some time. At this time I'm very happy with the whole process. A receipt was not left, which was a bit unusual.

I suffer from lower back pain and after some extensive research I settled on the Saatva luxury firm mattress. One the things that sold me was reading that they are the recommended mattress of both the Chiropractic and Orthopedic Associations of America. I was not disappointed. The first night on it was an improvement from my 10 yr old memory foam mattress which I don't miss at all. I will admit it is a little bit of an adjustment going back to an inner spring mattress after a firm memory foam mattress but I love it now. It is more comfortable than my memory foam ever was. I have never bought anything as large as a mattress online before but it was an all around great buying experience. I'd recommend Saatva to anyone.

My husband and I had been sleeping for a couple of years on a mattress that was well past its prime and we were both losing sleep... It was getting to be a real issue with back pain. We then went to a FIRM Mattress chain, bought a 1800 dollar king mattress and when we got it home, it was so chemically smelling that we both got sick and had them come and get it the next day. We closed it in a guest room because it was smelling up the whole house! it was so horrible!! One week later and much more knowledgeable about mattress chemicals and manufacturers, I ordered the King Firm Plush from you online. It was fast, easy, organic and we waited.

We placed our order online yesterday, an extremely pleasant experience. Had one question for Customer Service. It was answered promptly and thoroughly to my satisfaction. The ordering experience was flawless and user friendly. Have received three informative emails since. Quite happy 'so far'.

Great telephone assistance. Received hands on assistance in completing my transaction online. Jasmin was kind enough to wait while I took measurements. Also two other ladies whose names I don’t know was very helpful.

I received a call back the very next day from a representative from Saatva. They immediately gave me a heartfelt and sincere apology. They wanted to know what exactly happened and listened. They insisted that I receive compensation for the damage done to my picture frame and wall. Above and beyond, which is how companies should be with their customers. They ensured me I was amongst the small population that has encountered a terrible delivery experiences. I believe them and even give the delivery company the benefit of the doubt, although I never heard anything back from them. I couldn't be more happy with Saatva's customer service up to this point. The bed looks and feels like high-end quality, and day 3 my wife and I are both satisfied with the mattress and its comfort. Saatva is allowed to call themselves a "White glove company". Thank you Saatva

I have not yet taken delivery of the Mattress so I cannot rate the overall quality or comfort yet. If the mattress is only half as good as the ordering and customer service has been it will be the best decision I made on purchasing a mattress. Placed my order and before the 24 hours had passed I received a text to verify that the order was correct. I immediately responded and within a minute or two I received verification and was told that my mattress had started in production... I cannot wait to receive my mattress and will post another 5 star review after sleeping on my new bed. Also as an after item... I had read that they give a veterans discount. I emailed them and within an hour I received an email and a credit on my credit card for the discount. I also received a thank you for my service to our country. I wish all companies had the standard of excellence that I have experienced from Saatva.

It took me several months to decide where to purchase a new mattress. I decided on Saatva after much research. Ordering is easy. They are very responsive and go the extra mile to be sure you have purchased the mattress and box spring that are right for you. The time from purchase to delivery was 8 days. Great customer service.

Just ordered my mattress so I can't speak of the quality of it as of yet but ordering the mattress was easy and straightforward. Website is set up nicely and the reviews for the mattresses are off the charts. So far excellent communication regarding the order status. Good communication is one of the keys to a good company while keeping the customer informed along the way. Looking forward to my new mattress. Thank you.

The ordering process was fine UNTIL I entered the zip code of 02557. All of a sudden I was confronted with an unexpected stipulation indicating that I would have to contact a trucking company should Saatva's representatives not be available to deliver and set up. I have contacted Saatva for resolution. Should my order be completed as requested, I will gladly change my rating to 5 STARS. Please direct delivery and set up so as to be completed to all of our satisfactions. Thank you for your review and follow up.

After researching the seemingly unlimited choices for a replacement mattress decided to give Saatva a go. If you are reading this you likely already know that any and everything that you may want to know, need to know or didn't think you should know can be found at their website. Learned a LOT. Was not an easy decision, but after deciding what I did not want the options were reduced. Hopefully an aching lower back, caved-in latex and not a great night's sleep will all be overcome once new Saatva Luxury Firm KS mattress arrives. Order process has been quick and easy. Will let you know how delivery turns out. Really looking forward to experiencing this mattress. More to come...

Fantastic, easy and pleasant transaction. I ordered on Sat.17 2018. Wendy was my rep from New York. She was so accommodating and so very comfortable to talk to. A lovely personality. Your company is very lucky to have her in your employment. I was so susceptible of ordering such a purchase without seeing the mattress. Your updated emails on my mattress is very reassuring. Waiting now to have it arrive. Thanks so much.

Ordered Sunday, received an immediate response confirming my order, and processing same, Monday morning. Excellent, fast response to confirm my order. Instructions to proceed were clear, timely and precise.

Ordering and buying a mattress from Saatva has been excellent so far. The ordering process is easy and precise to the last detail. The customer service also was the most satisfying experience I have had when buying online. I am looking forward to my new mattress and I am not expecting any difficulties with the delivery and set up service.

I was contacted by the delivery company last Monday with a delivery day of Wednesday. I responded that their time frame did not work and requested a later time that day or the next day any time. I contacted them again the next 3 days, this being the 4th. I also contacted Saatva with my problem. They said it would be resolved. Still have heard nothing. I certainly have other options and will be cancelling my $4300.00 order.

I had a few questions concerning the mattress I was choosing and was able to have them easily addressed via chat. Excellent customer service and prompt, thorough answers. Extremely easy to navigate the website and place my order online.

So far, the online experience was great! Very pleased. I would like the chance to review again once I have received the mattress and had a chance to sleep on it. The agent was very knowledgeable and answered all my questions until I was totally convinced to order from SAATVA.

While shopping on the website, the chatting option was excellent! Very quick and thorough responses. Once our purchase was made, we immediately received communication via email and then via text. It is clear that Saatva is a very thorough and customer oriented company. This is one of the many reasons we chose to purchase our mattress from them. Extremely Pleased.

I have been looking to replace my really old Serta Mattress. I visited a number of mattresses website and conducted my research. I finally, decided to go with Saatva because of the customer's reviews. The construction and manufacturing of Saatva mattresses and the price influenced my decision as well. Also, Saatva's 90 days risk free try gave me confidence. I hope I will not be disappointed when I start using my new mattress.

I don't like to take time to do reviews. But I felt this was deserved. I have been looking for a mattress for several months. I had been set on one then found Saatva. I chatted online at least 3 times and they helped me chose my new mattress. As I had never purchased a new mattress before I was lost in a sea of online mattress companies and emails and promo codes. I went with Saatva because of the reviews, choice of mattress heights and the organic materials their product are made with. After I ordered, I emailed a question and I received a reply within a few short hours, not days! I'm impressed and I haven't even received my mattress yet.

Steve "**" was very helpful when ordering my new bed. I have a planned vacation and need the bed delivered by March 30th; I wanted to be sure I would receive the bed prior to leaving or I would delay purchasing until I returned home. Steve told me not to worry and placed an expedited shipping on the purchase order. Steve was pleasant and most helpful with my ** purchase.

I placed my order on a Saturday evening around 10 pm. I was very impressed with their customer service being there at that time of evening on a Saturday. I was very pleased with the amount of attention they paid ensuring that my order was both accurate and most likely the correct mattress for my needs. I am looking forward to my mattress arriving so I can hopefully enjoy a much better night's rest than I have been.

I made my purchase online. The website was very user-friendly. Clear description of products available. Communication from them during the process of receiving the items that I purchased is excellent. I believe that I have made a great purchase from a company that aims at customer satisfaction throughout the process. Very excited to receive my mattress, foundation & frame. Home delivery and set-up is a definite plus. Delivery time is great.

I spoke with Teresa, a sales rep, over the phone and she was very helpful and made the buying process very simple and answered all my questions and concerns cheerfully. We are looking forward to receiving our mattresses. Based on your reviews, we feel we made the right decision.

Was very easy to place order, Les was easy to talk to on the phone. After reading all the reviews. I went onto FAQ. I found out if you're a veteran you receive a $50.00 Discount so I called back, I was told after 24 hours Saatva would send out another Email with the $50.00 discount. I Believe in what people were saying about mattress. Easy website to maneuver.

I was previously told that I would be contacted by delivery company by the following week. I still have not heard from delivery. I contacted customer service they were very helpful and promised to get in touch with the delivery company by Monday morning. This will be the 17th calendar day since placing my order on the 17th of February. Hopeful my mattress will arrive soon.

I made the mistake and didn't dig deep enough. They hide the bad reviews and now, after three mattress in less than a year, I'm stuck with a mattress that is lumpy and makes my wife and I sore. It's so bad I've been sleeping in the guest bedroom until I can save for a new mattress. I called today for the fourth time explaining my displeasure and was told they'll send me a free topper, but looking at the other reviews it I have zero confidence that will change things. It funny that they try to act like it's "your comfort issue" and the bed will break in. Shouldn't the bed be comfy from day one. I still have no idea how anyone that has owned this for three months could give it a positive review. I have never been this sore even when camping.

I purchased the Luxury Firm mattress from Saatva and had no complaints whatsoever, customer service was spot on, delivery was on time, just an overall great experience. Only problem was that the mattress was a bit too firm for my liking. Don't get me wrong, I still had a great night's sleep, and friends and guests called me crazy for thinking it was firm, but I just like my mattress a bit softer than most. So after much debate, I decided that I wanted the plush soft mattress instead of the Luxury Firm. I called customer service and without hesitation they fulfilled my request. They even offered a complimentary mattress topper for my current mattress that gives 15% more softness but I decided to go with the plush soft mattress instead. They delivered the new mattress and picked up the old and I couldn't be happier. Never slept so well in my life. Saatva gave me the best customer service and product hands down and I will forever be a loyal customer.

The Saatva website makes it easy to determine which items are best for you. We needed to call the customer service number instead of just ordering online due to the military discount offered. I spoke with Gloria, who walked me through the entire process of ordering our new mattress. Gloria was friendly, knowledgeable and very efficient at her job. We are looking forward to sleeping on our new mattress and getting a good night sleep.

Have only ordered our mattress at this point but found it very easy to do so. I accessed the Saatva online chat twice and then called customer service at the number given in the chat. Responses in both situations were clear, directly answered my questions and very helpful. I decided to call customer service simply because I had multiple questions and it was easier to talk to someone. The customer service rep asked relevant questions which helped me make my decision but I didn't feel pressured to purchase more than we needed. I did place the order directly through customer service which was painless. I was told I would receive an email confirmation within 15 minutes and I received it in less than five. So far, I have experienced excellent communication with Saatva.

I called Saatva about 6 times in all with numerous questions and concerns regarding my mattress purchase. I never realized how stressful buying a new mattress could be. I was lucky enough to speak with a Team Leader who made this whole experience just wonderful and easy. I learned a lot from her! Although I have not received my mattress yet I believe that great customer service from a company makes it successful.

The assistant that helped me was very knowledgeable about the adjustable bed and mattresses. She answered all my questions and very personable. We have not received our bed yet, but are very excited about getting it. I will definitely let you know how we like it. A poor mattress can make your sleeping life miserable.

I have been on the Saatva site numerous times, researching every aspect of their product. I was very cautious of purchasing a mattress without actually touching and feeling it. I will receive my order soon, and I don't think I will be disappointed. A chief deciding point was the straightforward and knowledgeable associates that answered my endless questions.

Haven't yet received the mattress, but during the purchase was dismayed to be charged sales tax on my online purchase. When I called the company, the very polite rep checked with her manager (supposedly) and said that they have to charge sales tax because they have manufacturing and distribution facilities in my state. Since there are no sales outlets in my state, and the company is based at the opposite end of the country, this sounds like total crap: just another way to screw the consumer and add to their bottom line. Nice. If this is actually a legitimate charge, it should be noted on the checkout page that 'consumers in the following states will be required to pay sales tax.'

I have been looking at the Saatva Luxury Firm Mattress for several months now. All the reviews have been great and has greatly helped in making my purchasing decision. I am waiting patiently for its arrival and my expectation is that my wife and I can finally get a proper nights rest. The purchase was easy. The information on the website is extensive. Once I have a chance to lay on it and get a good night's sleep I'll leave one of those fantastic reviews I've read.

Buy Queen mattress and box spring - Simple Samantha walked me through it. Took some time to do it (I'm 75) do I need to any more. She also walked me through the credit thing. Now she had to have patience. Before that I had a lot of questions. Also had to make some measurements. She was a pleasure to speak to. GREAT JOB. Thanks.

I was not sure which mattress to purchase and sent an email to Saatva. Within minutes, I received a call from Christina at Saatva. She discussed all the specifics of the mattress and made changes to my order to more accurately reflect our needs. We don't have the mattress yet but I am hoping it is as good as the customer service.

I bought the Saatva full-size 11.5" luxury firm mattress as my 17-year old mattress was giving me back pain after waking up in the morning. I bought the 11.5" instead of the thicker one because you can still use standard mattress cover and fitted sheets with it. The company was quick to respond to my inquiries and questions. From the time I ordered the mattress to when I received it took about 2 weeks. I am in Vancouver, Canada and there are two plants in Canada that make it. Mine was made in Calgary and shipped from there. I took advantage of their free mattress removal. They also remove the foundation as well, both for no charge. I enjoy the pillowtop layer as I can still sink into the mattress a bit but still feel support underneath. I'm finally getting great sleep again and no more lower back pain. This mattress does not have to be flipped. I highly recommend this product and company.

I ordered my first mattress a few years ago. Me and the sales girl decided what would be good for me. Well it was a little too soft. I called them up and they sent me out the firmer one in 5 days. I'm a big guy so I expect an impression in the mattress. I called to see what I could do (buy a topper or something) she said, No, not. Our mattress let's upgrade you to a new model for the cost of shipping." Companies can't do this a lot other they go out of business so I figure this doesn't happen often I'm more than 100%. I'm lucky I found a great mattress company.

We spend a great deal of time researching mattresses and found that Saatva was the most highly rated hands down. We visited the website and were amazed how easy it was to navigate. Their website has all kinds of information guiding you through your purchase. Great buying experience!

We needed a new mattress for our bed. I dislike going to a mattress store because the employees who work there are as bad as car salesman. They follow you around and don’t give you privacy. I saw an ad for Saatva on Facebook and I followed its link. It compared their 3 mattress types with top of the line mattresses from various companies. These companies’ prices were 3 times the cost of Saatva. The site had thousands of 5 star reviews to read. The free delivery and service of getting rid of my old mattress was a great incentive. Shopping on the site was quick and easy. I can’t wait for my new mattress to arrive.

I purchased the Luxury Firm mattress and it came on time as promised. The mattress was hard as a brick. I initiated an online chat to inquire about it and they said the mattress takes a few weeks to break in. Maybe if I didn’t already have a mattress I need to be able to return in my return window time frame, I’d give this mattress a month or so to see if it breaks in, but I don’t have that amount of time to wait. A mattress should come ready as is. And so I called to request a return and they charge $99 to come pick it back up! What a scam.

Tried to order using PayPal. Submitted the order 5 times and 5 times the process died. Told Teff and Jen through the chatroom. Finally used direct entry of credit card info. That process worked fine. Your link to PayPal is broken.