Saatva Mattress Reviews

I have been researching mattresses for weeks and to be quite honest it has been exhausting. A friend told me to visit Saatva and I did. The website is clear and concise. There are not too many choices to get confusing and the pricing was better than any of the department/mattress superstores I visited. When I placed my order the representative (Shadai) was personable, knowledgeable and answered my many questions without making me feel like an idiot for asking so many questions. I really appreciated that! I placed my order and received follow up emails about my special request delivery date within 15 minutes. I am so appreciative of the company meeting my special request date as it is very difficult for my husband and I to take off from work. Overall... I WONDERFUL buying experience.

SAATVA does not disappoint, they deliver quality and good value. Good company, well organized, and focused on exceptional service. I highly recommend them. :) The delivery, setup and disposal are unique and much appreciated.

I have been amazed by the level of customer service that this company offers. Every single interaction has been pleasant, efficient, and flawless. NOT ONE SINGLE ISSUE with multiple interactions. In today's world you have so many negative interactions with companies that it becomes the norm. You EXPECT poor customer service. But Saatva restores your confidence and makes you realize that there are still companies in the world that DO IT RIGHT!! Wish other companies would take notice!!

The service I received from Yasmin, customer service representative with Saatva Mattress was outstanding. She was patient, customer oriented, product knowledgeable, and did not try to hard sell the product to me. Rather, she listened to my needs and made suggestions based upon those needs. Unfortunately, I didn't listen to her and made my own choice, which was a huge error on my part. When I called Yasmin and apologized for not listening to her sound advice, she was gracious and told me not to worry about it and ordered the mattress that she had originally recommended for me and will be exchanging the mattress I had originally ordered with the new mattress, and only charging me for the cost of delivery and pickup. Thank you Yasmin for your wonderful time and care of me!

We ordered two XL Twin Mattresses for our King size bed. We couldn't believe how quiet and smooth the remotes run. It is so quiet that we know it is working when we see the bed moving. You can't hear anything. I recently had 3 back surgeries in two years. My back is pain free now. I had a great surgeon at Johns Hopkins, MD. Plus The support is just what I need. Then disaster struck. I lost my remote. I called Saatva on Memorial Day. And our favorite person Nick answered the phone. He was so reassuring. He said, "No Problem!" I hated to request overnight, BUT I DID. THEN when he told me that the remote and the shipping would both be free, well, when I got off the phone, I cried some Happy tears. He even sent the remote all programmed and a how to video by email so my husband could set it up. IN OUR OPINION SAATVA SHOULD BE THE MODEL FOR ALL AMERICAN COMPANIES.

We purchased 2 mattresses from Saatva and we were able to test them for 2 months, after which time we had to return them since we determined they did not suit our current needs. The representative understood our concerns and allowed a full refund to be initiated. Her handling of our situation was excellent and it actually made our day. She is to be complimented for her personal involvement and courteous and professional handling. Extremely customer service friendly, unheard of nowadays in many businesses.

This the the second mattress and foundation set I have purchased and like my first experience ordering, my second experience was just as rewarding. The salesman, Nick, was extremely knowledgeable, considerate and thorough throughout the order process. He was diligent in getting all my pertinent info accurate and worked with me to attain the delivery date I required. Overall, a great pleasure doing business with Saatva.

Compared the mattress reviews to other top names and decided on the Saatva. I followed the guides to get the proper height on the base and mattress. The white glove set up and removal of the old bed was enough to convince me.

Ordered my mattress by phone. Salesperson was very knowledgeable and accommodating. Looked at many mattresses and looked into many online sites before purchasing a mattress! Am awaiting anxiously the delivery of my new mattress! And they remove old foundation and frame no extra charge!

Called to upgrade my new Saatva mattress to another level. Ken, the customer service representative, took care of this easily within five minutes. He was extremely professional and helpful. This experience, along with the quality id the mattress, is why I’d recommend Saatva to others looking to purchase a new mattress.

Want to compliment Jack and Brenda for answering my questions almost immediately -- resulting in my "pulling the trigger" and ordering our 14.5" Luxury Firm Queen mattress. The information on the website is PRETTY complete, but the instant answers on "chat" are what set you above everyone else.

Saatva makes everything very easy to research online - from instructions and education, supporting articles and reviews, and even their industry sites providing excellent reviews, it was all very user friendly. Oh, did I mention they have 24/7/365 online shopping support? Not sure why I was awake at 4:30 AM in the morning but someone responded to my online questions within 15 seconds. The only unfortunate part is there is no showroom to try out the firmness of the mattress types but they do offer exchanges or refunds minus the $99 shipping fee.

The day our mattress was delivered, the delivery guys well one of them was absolutely rude and hateful! Did not set my mattress up but expected a tip! Rushed stating he had to leave and demanding I sign his phone for the delivery. I did not get to look at the mattress until my husband and I went to set it up ourselves and found it was duct taped all over! Of course I was worried something was wrong since it was presented that way. I checked it and took pictures of the condition it was left then called the customer service center as soon as I seen all the duct tape and disgust I felt with the delivery! Customer service was wonderful, understanding, very professional! Felt she took care of the issue immediately. Speaks volumes when you're upset and they take care of the issue immediately! Great Company!!

A Saatva Representative called to follow up on an email I sent Saatva regarding a sagging problem on the Luxury Firm mattress we purchased in June 2016. The representative who handled the transaction was very professional and friendly and assured me a new mattress would be shipped to us for a minimal charge of $269. Service and warranty is excellent.

Randomly found web site for Saatva late at night. Reviewed product information and liked what I read. Was in the market for a new mattress. The many reviews convinced me to make the purchase. Website was easy to use to make the purchase. However, the one event that cinched my decision that I had made the right one was a contact with Customer Service at 11:30 p.m.. I had made a mistake on my email address when ordering. Called Customer Service, they claim to be open 24 hours, and sure enough they were. The lady I spoke was very responsive to my request and took care of it promptly. I believe a company's integrity is best represented by its Customer Service and in my opinion Saatva is a very substantial company.

The Saatva website and more specifically the Zenhaven latex mattress department is very informative and the chat service adds to the information one will have if never before dealt with an online mattress manufacturer. The 24/7 phone access is great as well. The online reviews of many of the online mattress manufacturers are helpful as well. Any time I call the Saatva company I get more and more confident in dealing with this type of purchase online. Their customer service is second to none.

I called to say I was not comfortable with the mattress. So they sent me a mattress topper and extended the trial period. When I called again a few months later to say I had to return the mattress, they could not have been nicer.

The Saatva company has the best customer service. I bought a mattress from them and for some reasons need to return it. They are so easy to talk to and did not make me feel so stressed by returning it. The process of returning is easy and fast. The conversation is friendly and delight. The refund is quick. They are the best!

No issue with the company personally as the customer service was very good. However, the mattress was awful and only gave me back issues I've never had before. I tried to stick it out and break in the mattress. It only continued to get worse and is the most uncomfortable and hardest mattress I have ever slept on. Even though I had ordered the plush it was not soft in the least. Felt like a board was placed inside with some fluff on it. Not comfortable in the least. I really wish it could have worked out as it sounded like such a great mattress.

Every interaction that we have had with this company has been remarkable. They care about the customer, they are knowledgeable on their products, and their customer service representatives are outstanding!

After several years I encountered a problem with the mattress- and Saatva resolved it immediately. They have stuck by their product 100%. Very professional and empathetic to my needs. They stood by their company's philosophy and standards.

When reviewing the website I was unsure of what would fit my needs. Gloria Saatva representative was amazing. She explained each mattress and made my experience easy to decide. Thank you Gloria. Cannot wait to sleep in my new Saatva.

Cammi my representative who helped me purchase my mattress with the lineal bed frame was knowledgeable and courteous. In so far as even giving me her cell number. She suggested the mattress cover which I also purchased, Informed me about return etc. She even called me back today and confirmed the delivery. A very efficient, valuable employee.

Been planning on purchasing a new mattress for a while. Did a lot of research and almost purchased a very expensive name brand for over $3500. But—I find reading consumer reviews helps to make better decisions! The name brand I was going to purchase had several claims of “sagging” in less than 3 years and no help from the manufacturer. I then researched Saatva. Wow! Reviews of the great customer services sold me! Currently waiting on my new King Sized Luxury Firm! Great communication and follow up on my purchase so far. Easy to purchase your new mattress and foundation on their website. Even have no interest financing for 6 months. Can’t wait for my new bedding!

My wife and I needed to replace a 10-year-old mattress. I spent two weeks researching the many choices available, watching dozens of YouTube reviews, checking out online consumer reviews and manufacturers’ websites. We wanted a Deluxe Innerspring mattress that would be comfortable for both a side sleeper and back sleeper. A number of reviews said the Saatva was an excellent choice for couples. We also wanted white glove delivery and removal of the old mattress, which Saatva included in the price. Speaking of price, it was cheaper than most luxury mattresses out there. We chose Saatva Queen Size 11.5” Luxury Firm. It was delivered and set up on schedule courteously and professionally. We have been enjoying our amazing new mattress for three weeks, and could not be happier with our purchase!

My delivery experience with Saatva Mattress was more than awesome, I will recommend this mattress to all my friends, it is all that was said and more. I am an elderly woman and I have had back surgeries, and this mattress is everything the doctor ordered. Thank You Saatva. I am a Very Happy, restful and comfortable customer.

I found the Saatva website very easy to navigate, very informative and pricing was very clear and easy to find. I had the opportunity to chat online with a customer service person, Frank, who was quick to respond and answered my question very clearly. I placed an order for a mattress and have received updates on confirming my order, processing my order and soon I’ll shall hear about scheduling a free white glove delivery that includes free removal of my old mattress and box spring. I am very pleased thus far and am looking forward to trying out my new mattress. I highly recommend Saatva from a buying and customer service perspective.

We have just ordered our second Saatva mattress, so I already know of the comfort and affordability that a Saatva mattress offers. Ordering the mattress is totally easy. For one thing, the choices are limited so it is easy to decide on the right style. Often, there are so many choices with a purchase of something that the whole process becomes overwhelming. Saatva provides the right choices— 3 levels of firmness and only 2 heights to choose from. We ordered the luxury firm Queen sized mattress with foundation as we read reviews that said that the mattress is very comfortable with the Saatva foundation underneath.

Online purchase was very easy to accomplish. After studying several brands of mattresses, I chose Saatva because they fit my needs and my budget. The delivery team was very nice and very knowledgeable.

After much research and reading reviews I decided to go with the Luxury firm Saatva mattress. The first few nights were an adjustment but overall I liked the mattress. It felt firm and cozy at the same time. Every day now I regret my purchase because the mattress sags in the middle after only six months of sleeping on it. When I make my bed in the morning you can see the impression marks in the mattress. It’s frustrating because you spend your hard earned money on something you think will last and it already looks and feels 20 years old. I would warn buyers to beware because they make the mattress sound all wonderful on the website but I believe it’s not top quality. When my husband lays down we roll into one another during the night and I feel like I have to keep pulling myself up out of the middle of the bed all night. Super disappointed.

From ordering to my mattresses being delivered was an amazing process. Everyone was friendly & professional. The moving company used to deliver came out on a Sunday.... which was great!! The mattresses I ordered are amazing quality & extremely comfortable. I’m looking forward to many nights of satisfying rest on my mattress. I recommend this company to anyone who is looking to purchase a new mattress.

The ordering process was very simple. Information on construction of the mattress is very thorough. Measurement diagrams are very helpful in making sure the right mattress is being ordered for existing box springs & frame.

The customer service representatives are courteous kind and professional. When I had a concern they addressed my needs and made me feel like a valued customer. They resolved the issue quickly, and followed up to ensure I was satisfied.

The customer service by phone, email, and chat was outstanding! Exchanging was a breeze. The mattress was exactly as advertised and I could not be happier. I ordered two twin sized beds/foundations and tried them out for several months. One of the twin beds needed to be exchanged to a full size mattress. The process was quick and easy. I received the new mattress within 15 days and they picked up the twin mattress for the return.

I was skeptical about ordering a mattress over the internet due to past experiences with foam mattresses that came in boxes or were rolled up and either didn't expand, didn't last, or the company went out of business within a couple years of our purchase. I had also had poor experiences over the years with coil mattresses that were either too firm or too soft. We even slept on futons. We kept the last foam mattress and placed a topper on it to avoid having to spend a lot of money to be disappointed again.

Can’t find better — their mattresses are superb! Comfortable beyond compare, and you can enjoy them for many years, when you buy a mattress you have up to four months to try it and return it if you want to try a different one. I did exactly that, I returned one of those that I purchased after almost 4 months of use. They gladly and happily took it back and sent me a new one without question without any difficulties.

We had to change mattresses and Saatva representatives worked with us until we were satisfied and sleeping well. Saatva even sent us a free mattress topper to make the mattress softer after already exchanging or mattress to another model. Their delivery personnel were professional and respectful and customer service was great every time I called.

We purchased a king size mattress, loved it but had an issue with indents 3 years after purchasing and their warranty is amazing! Totally problem solved and they are sending out a new mattress for no charge!!!! Everyone that I have recommended loves their mattresses and have had no problems!!!! (They are delivering it and bringing it up to 2nd floor as well for no charge!!!) Would recommend this company anytime!!!! Thank you!!!

I was conducting searches, and reviews for a new mattress purchase. This company bum rushes you if you have questions and ask them in the chat. I think the reps are really immature, and centered on making the sales only. However I contacted the company and was immediately contacted back. He was super professional, offered an apology, and told me the way around checking your finance rates would be to apply, and then cancel. I'm just not willing to go through with that. But his name was Kenneth and he did very well.

The website was very easy to use. Haven’t received the merchandise yet as I just ordered it yesterday. Loved the reviews of the mattresses so we are hopeful that we will love the mattress and be able to have a good night’s sleep!

If you aren't happy... Customer service goes over and beyond to make you satisfied and happy. I wasn't fully satisfied with the feel of mattress. They extended my trial to 7 months and sent me an adjustment on their dime. Really awesome.

Buying and purchasing the mattress online was an easy experience. The mattress arrived on time. However it is very uncomfortable. I ordered the Plush mattress and it is very hard. My last mattress was like a cloud compared to this mattress. I had to sleep in my spare bedroom. I tried to contact the company to return it and I've gotten no reply. This is very disappointing as I spent $1,500 on this mattress.

So far so good. I did my research, then went to the Saatva 'chat' with my questions which were answered promptly and accurately. The final proof will be in the pudding, so to speak, when the actual mattress arrives and is 'slept on'. I am excited...

I was saddened by my experience with the Saatva Luxury Mattress company. We purchased a mattress and the lineal base after a considerable amount of time researching third party websites, reviewing the Saatva website itself, and then speaking to a representative. After the purchase you wait a few weeks, when your bed is ready they have a third party company (whom they contract with) reach out to schedule delivery of your bed. Everything was going smoothly until this occurred.

It was very easy and I felt safe making my purchase. It wasn’t a long process or lengthy application. There was someone to discuss the process at all times. Their response was very quickly and to the point.

If the delivery and comfort level is as good as the placing of my order, I will be MORE than happy! Smooth presentation of extra items that I might need and ensuring that what I wasn't buying, was in good condition to be used with my purchase. No high pressure at any time.

So I am now very happy to write an update to my review of the Saatva Mattress and my experience. I must admit that the quickness and sincereness of the response from Saatva took me by surprise. They assured me that they were very sorry for my experience and just wanted details so that they could use this event to review their own procedures and contractors. I am VERY satisfied with the response from Saatva which was accomplished in a very personal yet professional manner, and I did not feel like I needed to ‘explain’ myself. Kristel E was the responsible party for my complaint and she did an outstanding job. Updated to four stars not five because I am still waiting to see if the mattress is any more comfortable after the ‘break-in’ period. For those reading I ordered the ‘plush soft’ level mattress which had the softest rating.

I’m very disappointed in this mattress. I purchased medium-firm because I need back support for my herniated disks. This is like sleeping on a waterbed. I have no support and every move my partner makes I can feel on my side. I can actually hear the springs bouncing under me as I move around. My back pain has gotten worse. I feel I am stuck with it now as it was expensive and didn’t return it in time to take advantage of the warranty, but I will be looking elsewhere for a mattress in the future.

Had a few chats with Saatva in the last couple of days. They were quick to provide links to their foundations, and bed frames. I will update my review after I receive the mattresses. I am happy with the service so far.

Before I placed my online order with Saatva, I had a ton of questions. Buying my first mattress in many years is somewhat stressful, but the customer service from Saatva had been amazing! The reps on the website chat and on the telephone are friendly, helpful, knowledgeable, and seem vested in the company and customers' experience. Due to the fact that I need my new mattress delivered on a specific date to coincide with my move, I sent an email to Saatva to check in the progress of the product and delivery. Lauren called me within 5 minutes to answer my questions! Now that's great customer service! I can hardly wait for the delivery and white glove service! And the mattress itself, of course!

Tom, the customer service agent I dealt with was very helpful & extremely knowledgeable. He was very up to speed on your products. He satisfactorily answered all of my questions & guided me through the purchasing process. Thank you from me to Tom for his help & expertise.

Love our split king bed and the customer support and delivery process was great. Today, the remote stopped working/responding to commands and just blinks. Left message with CR so we will see...Stay tuned.

Ordering and processing is very easy to do. Everything has been clear and precise. The only issue we had was to choose which firmness of the three comfort levels available on Saatva mattresses. We chose firm after viewing the video of a person pressing their hand into the top of a mattress, each level. We picked Firm!

I'm patiently waiting. The memory foam bed I currently have is hurting me. I wake up sore. I know the ratings are great. Just wish they send the products quicker. It's been 5 days and still have to wait until it's shipped then have to wait 9 to 18 days to receive the mattress and box spring. I will give another rating once I have had the bed a few months but it's like I'm suffering and I'm regretting paying now.

Easy interface with the company. Great sleep from day one. What's not to like? I spent over a year studying the mattress industry, and found many good choices, but few that stayed that way. Now I have. I expect to get 12 to 15 years from this mattress. All choices with that longevity were many times the price.

I discovered the Saatva brand while researching our next mattress purchase. The website is well laid out and provides the kind of information I was seeking. After deciding what I wanted, there was one little snag. It appears to be in the steps involved in making selections for a purchase. We decided to get the Lineal Adjustable Bed in a split king. The website first asks you to select your mattress type and size. This is where things got very confusing. Were we to order the king mattress or 2 twin XLs? I was pretty sure the 2 twins...so I selected the twin XL size.

I purchased a Saatva Mattress December 2016. Order# **. Was very excited as I have a bad back and it was recommended for a bad back. However was not very long before there was a a marked indentation on my side of the bed. I am 158lbs. At first I read that this was "normal" however over the years this has worsened to the extent of it being a sag on my side of the bed of 11/2. I emailed Saatva and they immediately called me. They said they would "repair" the mattress for a transportation fee of $200. Or replace it for 30% of the cost of a new one. I said it's ridiculous that I would have to pay that the mattress is just over 2 years old. They replied with "If they had to pay transport for those mattresses they would be out of business." So wondering how many of their mattresses need repairing after just 2 years of use? Also when I sleep on other beds when I am out of town my back aches less!!

The customer rep (Jennifer) was extremely helpful and answer all my questions and made the ordering process very easy and friendly. I had some 'different' needs that I couldn't do on the website and she made the whole process easy.

Very, very comfortable mattress. Can only be purchased online from family owned manufacturer. They offer free shipping and free returns if you are not satisfied. Will also dispose of your current mattress for you. Very helpful customer service.

Ordered on the phone, very helpful. Asked for rush shipping and they promised to do this at no additional cost. The Saatva representative told me should would call me back after speaking with the delivery service and she did call me back, exactly as she promised.

Two years ago, after some research, I bought a Luxury Firm Cal-King mattress from Saatva. It has been a terrific mattress & I sleep great! The delivery was quick with installation & take-away of the old mattress. We recently needed another one in a queen size & didn't even consider another brand. I bought it over the phone & the customer rep was fantastic in processing the order. The very next day I got a call to schedule delivery within two weeks of buying it.

I found the website easy to use and the website easy to use. Descriptions of the product on point and help, Sunday, on the chat line very helpful and friendly. Wish the delivery time were shorter, but if I am happy with the product it will have been worthwhile.

After I made my initial purchase, I received a call to confirm my order. During that conversation, I mentioned that I LOVE memory foam. The person I was talking to (I think he was a vice president of the company) asked me why I had bought the latex foam then. He offered to have a salesperson call and talk to me about my decision. I went back and reviewed all of the information on the three mattresses offered and ended up buying the Saatva which combines springs and memory foam. The reviews said it most nearly resembles the mattresses at high end hotels (which sounds wonderful to me) and provides relief for back pain, etc. I also figured, that, if I decide there isn't enough memory foam, I can purchase a memory foam topper. (Best of two worlds?)

I called the company about a minor problem with my bedding. What I called customer service I was put in contact with Ashley. She patiently listened to my problem and without a hesitation offered a most wonderful solution. If all of their customer service Representatives are this good then this has to be one of the best companies in the world! I would very readily recommend this company because of the quality of a product and mostly important because of the awesome customer service! Thank you Ashley!

Return Pillow. I am waiting for a return label. They have promised one, please send as soon as possible as I am leaving the country and would like to complete return before I depart. Please also send to my assistant. Thank you.

The overall experience of reviewing the SAATVA bed was fantastic! The website had a lot of information on the bed, which was great. It had great reviews from other customers. We definitely liked the format of the website. We can’t wait for our new bed!

We bought a king size luxury firm Saatva Mattress 6 years ago. We have been sorry we bought this mattress ever since and we are now looking to replace it. We are two retirees of light weight (145 lbs) each and require 6-8 hrs. of sleep every night. The mattress was only comfortable for the first two months. Then it sagged even though the mattress lays on a solid wood platform. The lesson that we learned from buying sight unseen is to not do that again.

I've been looking at buying a new Mattress for 2 years and finally chose Saatva. Due to the numerous positive reviews and I wanted a luxury innerspring mattress that did not break the bank. Made in the USA is a bonus!

Nothing but problems with the delivery and service. They Promised me that my mattress was in my city and would be delivered. Ten days later I have no mattress but my credit card was charged 2 weeks ago.

I had a problem with my remote flashing and the bed not moving. I called Saatva customer service and Chester answered the phone. He gave me a solution and it worked. He was patient while I got to where I needed to be and was a very nice pleasure dealing with them on a Sunday morning.

This is why it pays to do research. I was hesitant to buy a mattress online. We researched exhaustively and made a decision to go with this company. I am so glad we did. They do what they say- and care if you are happy. While glove delivery and they stand behind what they sell. Do not hesitate. This is a company that still cares about their customers.

This company is professional, knowledgeable, and helpful. The customer is their focus and they make good on everything they say. I had a great experience doing business with Saatva. In fact, when about a month in I realized I chose a mattress too firm for me, they did exactly what they promise. I exchanged it for the plush top with a small handling fee...that's it, done. Very easy and I look forward to my new mattress. :)

You'll always feel they respect and care about you, personally!!! Never condescending or judgmental. Extremely professional. The employee I spoke with was and remained calm and knowledgeable throughout our transactions.

Mattresses are unlike any other. The luxury firm is firm enough to be comfortable yet soft enough to feel good in your shoulders (if you are a side sleeper). The customer service is outstanding. Totally recommend this company and their products!!!

I am 66 years old. I've been around the block a couple of times. In all those years I've had experiences from horrible to wonderful, but the folks at Saatva have raised the customer service bar above anything I've experienced before. The fact that their product is superb aside, their service is even better, if that is even possible. After my delivery, I thought that the delivery people had scratched my hardwood floor. When I called Saatva to let them know, they didn't even flinch. They said, "Get it fixed and send us the bill." No hassle, no paperwork, no opening up a new service request, no anything except generous helpfulness.

I debated over mattresses for a full year. I read Consumer Reports and tried out different brands. Based on my research I recommended this mattress to my sister and she purchased it first. She gave it a great review for back support, comfort and no chemicals. I bought mine afterwards and I love it. The very first night my lower back pain was much improved and there was NO new mattress smell. In addition everyone servicing me from the online chat to the representative on the phone to email follow up was knowledgeable, courteous, careful during delivery and thorough. I highly recommend this product and company.

After lumbar fusion surgery we purchased two twin XL mattresses and the linear frame. We both love our new set up. After a few months of usage, I noticed a small indentation in both mattresses, same spot, I contacted the company by email and within 5 minutes of hitting send, I received a phone call from Carl. He explained this wasn’t normal or the standard for Saatva mattresses and they would send out new mattresses post haste. How 'bout that for customer service! In my 52 years I’ve never experienced service quite like this. We love our Saatva mattresses and recommend this brand to anyone who looking for a great night of sleep.

After a bad experience with in-store mattress purchase we decided to review online mattress reviews. I googled top rated side sleeper mattresses and Saatva came up. Great website! Every question was answered right in the website. Ordering made easy! Even after calling in to find out more about the company, there was no pressure. Thank you Justin! Literally cannot wait to get a great night's sleep!

Have owned the mattress for two years. Started to get “bumps” in the center of the mattress - and not providing adequate back support. Called re: warranty - hassle free service. They are replacing for nominal fee.

I have just ordered my mattress. I asked many questions on the online chat and received specific responses that helped me make a comfortable decision. The reps were available all day and night to answer even the most basic question, such as could I still use my headboard with the adjustable base. I was never made to feel silly or directed to a page to read for myself. Great customer service.

After lots of research we decided to work with Saatva. Chat rep was helpful. We called to finalize sale. Again, rep was first rate. So far, we’re very pleased. The test will be the mattress. So far, great; stay tuned.

So far, from asking questions in a chat with Saatva, email correspondence, and texts I have been absolutely impressed. They were able to answer questions about the product, have kept me informed regarding process, and are completely accommodating for a special delivery date. I can't wait to try out my new mattress.

The phone personality was informative, friendly and thorough. I am waiting for confirmation on completion of manufacture of mattress and setting of delivery date. All questions and concerns were answered quickly and completely.

I was highly impressed with the level of customer service I received from Saatva for my bed purchase. (And I have 10+ years experience in customer service.) I had attempted to place my order for a Loom and Leaf mattress and adjustable bed online with my debit card. However, the total for the transaction was too high so my bank wouldn't allow it to go through. My bank told me they had made a note and to wait an hour before trying the transaction again to give the system time to update.

I am just rating the buying experience as I am due to receive the product in about two weeks. I found the buying experience and the support folks on the phone to of been great. I will update this after I receive the product with my experience with it.

First, this mattress rocks. Its like sleeping in a 5 star hotel 365 days a year. After a short initiation stage of about 3 days, my back feels great and I am not waking up so frequently

I honestly will never buy a mattress from another manufacturer EVER again. I have had my mattress almost 5 years and it when I chatted about an simple warranty issue, they replaced the whole thing for little $285... Small fraction of the original price. Not only did they send me a brand new mattress, they let me keep the old one. The entire transaction took less than 10 minutes. They are truly blazing a customer service trail for all to emulate.

This is the second bed I buy from Saatva, they have really good quality products and excellent customer service. Every purchase is so smooth and easy, they really take care of their customers with their hassle-free 120 day return policy and fast service.

Ordering a bed online was easy. And getting accepted for financing was fast, about a minute. I went with Saatva after reading several reviews. The bed looks very well made and from what I understand my bed is not waiting in a warehouse, on a stack being bagged for shipping. They are making it as I'm writing this review. They can also get it to you on a Saturday.

Just ordered Saatva mattress so I can't review that yet but I do want to mention the incredible customer service I received so far: The day after placing my order, I realized I had two points of concern that I wanted assistance with. Really doesn't matter what they are specifically for the point of this review. I contacted "Ashley" in customer service and she said she would handle both points and gave me a timeline for doing so. We all hear similar so-called commitments from customer service agents and, for good reasons, are skeptical concerning the follow-through. Ashley held to her time commitments and handled both as she said she would! Even gave me her direct line for any future concerns! If the product is as good as Saatva's customer care, I'm in for a great consumer experience; something that seems exceedingly rare these days!

I purchased a king sized memory foam mattress 20 months ago, and had noticed apparent, abnormal sagging, for my 200 lbs body. I contacted the company, and was very pleased to know that the mattress would be replaced, without any out of pocket expense. I would buy another mattress from this company without hesitation.

We were nervous about ordering a mattress online. Then my wife found Saatva. She had read many reviews about your mattresses and excellent customer service. We hopped on the website, looked at the offers, the explanations, the options and decided to jump in with both feet. We called and spoke with Samantha **. She was the ultimate customer service rep. She answered all of my questions quickly, accurately and professionally, all with the intent of making this an excellent buyer experience. Once she answered all of my questions, my wife jumped on the hone and asked her several more, all with the same complete answers. So we were sold... The excellent customer service, the excellent exchange options, and most of all, the mattress reviews, convinced us we were making the right decision. We will soon know if it was the right decision...

I've been thinking about getting a good mattress for a few years now. Been very disappointed with all the new mattress companies coming out, all offering foam this and foam that. Call me old school, but I am not sleeping on some foam gel mattress. There's something inherently wrong with the whole idea. Fairly for a while here, I've known that all the truly great beds are coil spring. I picked up on the fact that SAATVA was a very well rated, and priced coil spring mattress. My current bed seems to have like a permanent "valley" in it where I lay every night. As it continued to get worse, I got fed up and looked up SAATVA's website and last night placed an order. I liked the way they seemed to do business, liked the product so here we go... They say I'll get the bed in two weeks, so hope that goes as smooth as the ordering process has been. Will keep you posted.

I bought the king size luxury firm Saatva mattress 17 months ago for $1,537.00 total. I have had nothing but problems since. At first the problems stemmed from the mattress being way too firm. So, as per the other reviewers have stated, Saatva sends me a mattress topper. It helps slightly... but it was a nuisance as it slipped on the mattress... even with the corner elastic on the topper. I went back and forth with trading the luxury firm in for the plush, but I was concerned it would be too soft per their website. Saatva was more than willing to exchange the bed, for the $99 delivery fee. Well, as tempting as it was to throw another $100.00 bucks at this problem, I kept the luxury firm hoping it would become more comfortable during the break-in period.

Our second mattress was just delivered with the "white glove" service. We purchased our first mattress one year ago. Customer Service is super awesome, quality product made us return, and the delivery service is very prompt and accommodating. Thanks to the entire Saatva team.

Saatva made it very easy to order online. The online chat person was knowledgeable and helpful. The mattress is very high quality and comfortable. The delivery service was very professional. Awesome!!! Great mattress buying experience.

First we just ordered the mattress. Before it was delivered, we decided to get the box springs as well. Called the company and had no problem adding the box springs to our order. When everything was delivered, we felt like the bed was too tall. We had ordered the large box springs (8.75) and the thick mattress. Called the company to exchange out the box springs for the smaller set (4.75) and had no problems. Best customer service from a company that I've ever experienced. For the last 3 or 4 months I had gone to bed with my right leg hurting if I turned over on either side to sleep. After getting this new Saatva mattress I've not experienced any pair in my leg no matter which way I turn to sleep. My wife said it's the best sleep she has had too! Should have purchased this mattress a long time ago! White glove delivery and a great price too! Can't say enough about it and the company. LOVE IT!

We ordered a luxury firm mattress from Saatva three weeks ago. We love the mattress but due to past surgery it was a little firm on my shoulders. I waited three weeks for breaking in the mattress. The mattress was still a little firm. I called customer service and they were very attentive to my needs. They recommended sending us a mattress topper to help with the break in period. Ordering this mattress has been so positive from the initial order, delivery and customer service to make sure we are completely happy! 100% recommend this company!

Saatva provides efficient Customer Service 24/7 - I love this! Easy to deal with and they have knowledgeable customer service representatives! I will continue to do business with this company because they have a great product + great service = happy customers!

Great follow-up customer service. Value added service in updates to delivery; potential free interest periods, correction of mailing details promptly updated. Courteous service calls and callback was prompt. Callers professional welcoming and focused on my needs.

After several attempts to find a luxurious, comfortable mattress, I finally found one online that sounds perfect! I was immediately able to chat online with a customer representative willing to answer all my questions about the mattresses and their different types of comfort. I was also presented with a phone number that I found a LIVE person on the phone without pushing buttons. This alone was very impressive. I had almost given up on sincere good customer service, until tonight. I couldn’t be happier about the service I received.

I ordered a mattress on Sunday and it was the easiest order I ever made. I put my name and address and that was it. I have 6 months to pay for it with no interest. You can also take it out for a year with low (9%) interest. I can't believe no questions. I did research on mattresses because I have awful back and leg pain from ruptured disks in my lower back. This is the best mattress I have found (it's in the top 10) and the price is so reasonable I can't believe it. I can't wait till it comes.

We first heard of Saatva from a friend. My wife asked her friends for suggestions for a new bed and we got several suggestions including Saatva. My nephew has a bad back and he loves his Sleep Number bed, so I was leaning in that direction already, but in deference to my wife, I started looking online at the mattresses her friends suggested. Although I had never heard of Saatva before, I was surprised when it kept appearing on sites dedicated to mattress comparisons.

I had unconventional questions and an offer that was made after the purchase of my mattress. Because of the short timeframe they offered to honor it and were so sweet about it! Couldn’t be more pleased.

So far in our process of ordering, we are very pleased! The Saatva Website was beautiful and addressed small items that were important to us (such as no odors, eco friendly, made in USA, etc). With the simplicity of the site and eager customer service offered at every inch of the way, ordering was so easy. Price was perfect for for our budget buying such a luxurious mattress. We are excited to receive it!

I have purchased a Queen Sized Mattress. My wife and I are looking forward being able to try the mattress for 120 days, thank you. The purchase was easy and the chat session was very helpful. Thank you.

Normally I feel like in any given day I waste a good portion of it dealing with the mundane trials and tribulations that come with being alive but the experience I have had dealing with Saatva and their customer service team has made this day rock. As my kids say ok it's what I say but I use them to offset how lame I am anyway. Jack at customer service has assured me I'm not getting a used bed, "Right jack!" (In case he's listening.) Grammar ha who needs it. Thanks ConsumerAffairs you care deeply! Probably a Money thing tho but hey I don't judge. Go get you some!

I have been researching mattresses for a couple of years now and after reading many reviews and looking at different styles I finally decided on Saatva. I was going to purchase on-line but I had a couple of questions so I called Saatva. Chrystal answered my call and all my questions. She was very helpful and wonderful to talk to. I ended up ordering by phone with Chrystal’s help and am now anxiously waiting for our new mattress!

The woman who helped us could not have been more helpful in every way. She was patient, courteous and very respectful. She made a great first impression for this company. We can’t wait to receive our mattress. Her description of the process was easy to understand. I appreciated receiving the receipt so quickly and it was easy to read, very straightforward.

I read the rave reviews about this mattress company and can’t wait to get my body on it to sleep! I’ve had spine issues for years and need a great mattress. It was easy to navigate the website - everything is explained carefully! When I get my mattresses I’ll be leaving another review! So far so great!

Steve was kind, patient and extremely knowledgeable. He answered every question I had and guided me to what I'm sure will be a fabulous mattress. Further, we are very happy with the company's return policies, should we not find our mattress to be what we expected. Highly unlikely! Our daughter has a Saatva mattress and raves about it. We can't wait for our new mattress to arrive!

Barry placed my order. He was extremely helpful, courteous and friendly! This conversation gave me a great deal of confidence that my order would be a very satisfactory experience! I look forward to receiving my order with continued good service!

I've purchased two mattresses and now one mattress topper, and every time I've had to contact customer service, which was only a couple of times, they've been absolutely wonderful and very efficient in resolving my issues.

Had issue with product. Taken care of for me. Makes you feel good. You know it's a good company, when things don't the way they are planned, they make it right and make you feel good about it. I will continue to be a customer.

I called to switch to Saatva from a Zenhaven mattress and even to postpone delivery dates and you accommodated without batting an eyelid. Also, you patiently walked me through all my questions - as a first time buyer of mattresses, I appreciate all the help. I’d probably buy another mattress, and I’m pretty sure, it's going to be Saatva. Truly great customer service!!

I ordered Saatva products. I have great expectations for their products. Why? Based on their customer service, they must have an excellent product to place such a high standard into customer service. Truly Saatva customer service is a cut above. So superior it leaves the new customers with great expectations beyond the normal buying experience.

Kristen really took the time to assess my needs and help me decide on the best option! I didn't tell her this but I have worked in call centers & at management level for many years so I have high expectations. Her listening and people skills in addition to her genuine empathy are what set her and Saatva customer service apart from the rest. I'm hopeful I'll be equally impressed with the delivery and my first night of quality sleep in 3 years!

I purchased a Zenhaven Queen Mattress for close to $2000 a year and a half ago. There is just no way to be comfortable on this mattress. It began giving me back pain within months but this was outside their 4 month warranty so I have no recourse. Stuck with a lousy and expensive mattress.

Did a lot of research before purchasing on non-sponsored independent reviews. Saatva came up on them all as a good buy. Yes there are others with longer warranties BUT good luck with them if you have an issue. Purchasing online was very easy, struggled to decide on Med firm or firm but settled on firm (fingers crossed)...and am now waiting on delivery. Won’t miss the Tempur-Pedic - second one that has a hump in the middle - never again! Looking forward to the Saatva! Will keep you posted!

I did a lot of research and finally decided on a Saatva. I called to place an order and was pleased by the pleasant sales associate I spoke with. She (Mandy) was knowledgeable and very helpful! I placed my order, the following day my daybed arrived and I quickly realized the mattress would not work because it would be too tall. I sadly, had to call again to cancel my order. Again. I was greeted with such professionalism! This company is the real deal! Loved how I was treated from start to finish! The next time I need a regular mattress, I will be calling them!

We spoke with Jim ** who both addressed our questions and guided us through the purchasing process. Having never procured a mattress without testing it in person, I did a lot of online research before choosing Saatva. I am anxious to receive both our new mattress and adjustable bed frame. I can certainly attest to the fact that customer service is a priority and that makes such a purchase infinitely easier.

Very professional, courteous and product knowledgeable! I was able to exchange my mattress that was too high for the correct size without any issues. The measurement error was totally mine, but still resolved my request immediately!

We purchased a Saatva mattress in 2017. It is very well made and has no issues or problems, it's just too firm. I contacted the company and they have offered us a topper free of charge. Above and beyond.

We purchased an adjustable bed and mattress in May of 2018. We were so impressed with the entire experience that we purchased a second bed and mattress. Pricing and quality can’t be beat. We are very happy with our purchase and know that if we ever do have problem the company will do everything in their power to correct it.

I have a Saatva Mattress, the firmest they make. I want a Firmer Mattress like a 10 instead of and 8. Samantha explained Saatva does not make a firmer Mattress nor Custom Mattresses. We like our Mattress and it only my desire for something firmer, Like a Board. The only reason I gave a 4 star is I did not get the answer I wanted. Saatva is an excellent company, I would recommend them Wholeheartedly!!! Samantha Deserves a RAISE!!!

Looking to buy a new mattress, read lots of reviews and liked the Saatva reviews so called their Customer Service to place a order. The young man on the phone was very polite, helpful and explained the product well. I ordered and have been kept informed on the process of getting the mattress. Great Customer Service, looking forward to getting my new bed and sleepy comfy ever after.

To this point I am very satisfied with the customer service via email which responded to my order of a mattress and foundation. Ordering online was easy and I received a response from the company that my order had been received and was being processed. A follow up email informed me I would be notified when they were ready to schedule delivery.

Highly professional and responsive customer service. The product is good. Unfortunately I had to ask for a refund since it wasn't the right mattress for my back. Saatva provided me a full refund except $100.00 which is for the return shipment. I recommend Saatva. Amazing company and amazing customer service.

We have been very happy with our purchases from Saatva. Their customer service is excellent. We purchased a queen bed and boxspring for our guest room and just recently ordered two twin XL for our master bedroom.

One phone call answered all my questions. Ordered on the spot. Delivery set up to meet my needs. Calls for additional information were handled with alacrity. Delivery team was first rate, explained bed's features and love the product. Sent email follow-up to get shorter legs for safer entry and got a phone call minutes later offering to send me shorter legs asap. Wow! Now that's the way to do business.

Our first time experience of purchasing a mattress set online w/o trying it out beforehand and including a 90 day trial period, I had little to lose and decided to order the highest depth of both mattress and box springs hoping it would meet our needs. I would never buy a car w/o trying it out first, so I had this mindset going in; it was a big change for me to handle buying in this manner and am glad that did not deter my decision to buy a Saatva Mattress.

I found your company through Google. I had asked a couple of questions online and it was a great experience. The two people I did correspondence with were more than helpful and knowledgeable. Then I called into the company and spoke to Georgianna. She was amazing. So very helpful. Easy to understand. Open to discussion. Answered every question I had like we were friends visiting over coffee. Never did I feel pushed to order or that my questions were foolish. Whether you decide to order a bed or not it's a great customer service company. I ordered and looking forward to the rest of my relations with Saatva.

The ordering process went through quick and easy. I can't wait to get the 2 beds I ordered for my hubby and me. I would recommend Saatva to family and friends in a heartbeat! They really care about their customers!

Purchased the 14.5" luxury firm mattress with 8.75" box spring approximately 4 months ago. While we were hesitant to buy without the ability to physically lay on it, absolutely no regrets. 100% satisfied. Best mattress we have ever owned. Has relieved ongoing back pain from sciatica. The buying process was efficient and professional from order through to delivery. High recommend! Thank You Saatva.

So far everything has gone very smoothly, impressive emails and communication. I’m looking very forward to getting this mattress. I hope it will be the last one for me for many years to come, very professional so far. TY Saatva.

I called a few years into my mattress purchase and to my surprise, they still had my name and number and most helpful with every issue I had. I will always recommend this company for anyone looking for exceptional customer service.

I found the ordering process very easy and received immediate acknowledgment via email. Couldn't have been easier. Forms were very easy to understand and filling out the paperwork was simple. I'm looking forward to getting delivery details.

So far I have only ordered, though the experience has been very pleasant. The online chat was prompt, courteous and helpful. The credit option with Klarna was fast and easy. So far a 5 star for Customer service.

Placed my order and was giving specific details how the order process works. Company has timely informative and thorough in the communication. Looking forward to my new mattress and pleased I have 120 nights to determine if it is the right one.

I have called in several times to visit with reps about your mattresses. Each time your representatives have been so friendly and informative. This time I placed the order and we are now looking forward to trying our new mattresses! We are moving to another state, so I needed to make sure they would be able to meet a specific delivery date. The representative talked with their delivery team and assured me it would not be a problem at all. Really great customer service.

Wonderful experience with this company. Had an issue with a mattress and they honored their warranty and went above and beyond to make sure we sleep well. Great job guys. Very impressed and recommend.

Not much to say. It's everything the company claims and more! The mattress and box spring to the fast customer service to delivery is a 10 star! The beds are made so well - the fabric is unreal and the comfort levels are just as they claim.

I called Saatva Mattress to inquire about their mattress and pricing. I spoke with Andrew who was helpful, but he offered me a $50.00 military discount to close the deal. After paying the invoice moments later, it occurred to me that the total price with tax had not been reduced. That is a very poor selling tactic. I would have purchased anyway to try the mattress. Shame on Andrew!

I had a VERY minor issue with both my mattress and boxspring within the last few weeks of owning my mattress. When I called Saatva and explained that I recently started having minor issues with either my mattress and/or box spring they told me, "No worries, we'll send you a new set." No questions asked. I hung up the phone after picking up my jaw off the ground, I called several people and told them the great customer service experience I had with the company. I've dealt with a lot of customer service companies in my lifetime, but this takes the cake on the best.

After visiting many retailers in Oregon and hearing their sales pitch, it was referring to speak the agent on the phone. Looking forward to the new mattress and feel confident that it was my best choice.

I purchased the Saatva 11.5" mattress for my adjustable bed. I have arthritis and a lot of back pain. Almost from the first night I slept on it, I woke up and got out of bed with a lot less pain and stiffness. It was wonderful. I just ordered the lineal adjustable base, since my is old and doesn't always work. I would highly recommend this mattress to anyone looking to buy. It is life changing!

I just ordered a new mattress from Saatva and I am highly impressed with the high level of customer service I have received so far. They have promptly answered all of my questions with knowledgeable staff people and made the buying experience wonderful thus far. I also appreciate all of the updates on what stage my mattress is in because I am very excited and anxious to receive it. Thanks Saatva!

The ordering process was flawless. The delivery process was just as good. The best part of the experience is the mattress worked beyond our expectations. It was so well orchestrated that we have purchased three mattresses in the last 18 months.

We have a 6 bedroom home. We have purchased 2 other Saatva Mattresses in the past and have been happy about the quality. We purchased 2 additional mattresses and they are not the same quality even though they at the same as previously purchased. Disappointed.

This is the BEST purchase my husband and I have ever made! Each and every day when we get out of bed we are refreshed and renewed. The mattress is so comfortable that I don't even want to get out of bed. We are both so very pleased with the entire process. From the initial purchase and Saatva keeping us informed every step of the way. Delivery was smooth and seamless, just top notch all the way. Thank you for offering such an amazing product and process. Kudos to the whole Saatva company. We will never even try another mattress. Anyone reading this should know what you are missing if you aren't sleeping on a Saatva mattress.

I did a lot of research online and it almost got even more confusing. Ten researchers would give ten different answers as to "which Mattress is the best". So, after seeing some great reviews about Saatva Mattresses I went by my "gut" and ordered the 14.5" Queen Luxury Firm from them. We had a S. Optima that we bought from one of the huge Sleep Shops for almost $900.00 only 5.2 years ago and the Mattress was "shot". You could tell where we slept and one could see the "holes" we laid in. (I weigh 200 lb. and my Wife a lot less.) We woke up every morning with shoulder and hip aches.

I suffered with, at times, debilitating sciatica that radiated into both knees and feet limiting my ability to walk up or down stairs. I could not go from a sitting position to standing without assistance. I spent 3 times more on chiropractic care and gimmicks promising pain relief in 6 months than the cost of the mattress. After sleeping on my luxury firm for 2 nights, literally my whole life has changed. I'm walking up and down stairs with very little pain. I now sleep through the night, something I haven't done for years, and no more tossing and turning! I wish I had a before and after video as proof. I'm elated my research brought me to the Saatva website. And their customer service representatives go above and beyond to make sure you, the customer, are 100% satisfied. I will NEVER purchase any other brand!!

After extensive research, I decided to purchase a Saatva mattress; my dealings with the Saatva team were a pleasure and the way online purchasing is supposed to be. The representatives were friendly and courteous... Their goal was obviously to make me happy. Mission accomplished!

I’ve been researching mattresses for a year, Saatva reviews have helped me decide to give them my business. As unnerving as buying a mattress online is, Teresa made the process very easy. Buying locally, didn’t guarantee satisfaction and comfort, so fingers crossed this is going to be awesome! Our current mattress is 14 yrs old, with permanent indentations in the pillowtop. We’ve been pleased with our Cal King Beautyrest, checked out similar replacements with no guarantee it would feel the same. But the Cal King in Saatva was a great value, so with helpful reviews from others, we’re looking forward to delivery, with the comforting knowledge that if we aren’t satisfied, we’re not stuck with an uncomfortable bed.

I had purchased a mattress little over 3 years ago and had an issue with breakdown in an area of the mattress which I found unusual. I called customer service and spoke with a very knowledgeable representative who gave me several options to rectify the problem. I opted to purchase a new mattress for a very reasonable replacement price. Very happy with this company and will continue to use them for all my mattress needs.

I have no comment on the mattresses as I have not received them yet. However, the delivery company has scheduled two separate delivery dates and times. Both of which I have stayed home, broken down my existing bed - twice. And twice, the delivery did not happen. Nor did I receive any notification that they were not coming. I have no clue as to when or if I will ever receive my purchase. I have contacted Saatva customer care and am awaiting resolution. I hope I am "over the top" pleased with the mattress but this process has been unpleasant thus far. I hope I will NOT be contacted again by the delivery service until they have the merchandise and are really coming to my home.

I researched mattresses for about four months and posted on FB asking people what they slept on. Saavta was my first choice and ended up being what I purchased. Customer service was fantastic online and I was thrilled when the online chat person said I could order through them or go online or call. There was absolutely no pressure. So I took another two weeks to make up my mind. We got our bed I believe seven days after ordering. We were given a delivery time of 8 am - 12 pm and at approximately 7:35 I got a call saying they would be there within 40 minutes. They showed up right at 8 am and were done 45 minutes later. That was after taking apart and hauling out my CA King sleep number. Hands down, this is the best company I have ever dealt with! Thank you!

The ordering process was wonderful; the selection - although limited - had what I thought we needed. Based on the recommendation of a questionnaire and a discussion with the manufacturer, we chose the "relaxed firm" - intermediate - level of mattress - one step down from the most firm mattress. After a year, it was a clear disappointment. It does get quite warm, the edges sag, and the support is noticeably decreasing. Although we understood we were ordering a level that wasn't going to be rock-hard, the firmness leans more toward soft - and has been getting softer with wear. Beyond the increasing reduction in firmness, the mattress has a comfortable, luxurious feel, but we would prefer a mattress with better sleep support. It was an expensive lesson.

Our experience with the Saatva Sales associate Andrew was fantastic, hopefully our experience with the product after it arrives will be great also. Something happened with our order and it needed to corrected, Andrew was right on top of it, very friendly, helpful and professional.

My wife and I had a 15+ year relationship with our highly recommended Posturepedic king sized bed. Now after 35+ years of marriage we became convinced it was time to shop for a new mattress. Dreading the shopping experience going from store to store trying this and that style of bed (laying around the huge selections of all variations and styles at one to two minutes a piece), we soon found ourselves listening to the aggressive sales pitches for the most affordable mattress we could settle on.

The mattress - Customer Service Antics. For starters, if you want an idea of how snarky customer service is, just look at their responses to negative reviews here. We made the mistake of purchasing two Lux Firm 14.5" thick mattresses from Saatva. The mattress and reasons why people are complaining about comfort: Hard as a rock best describes this mattress and we have owned Stearns and Foster firm beds in the past! Combine this with the fact that the mattress is built with a convex shape on top (curve or mound) both side to side and end to end (head to toe) and you'll understand why people are complaining about sore backs/stiffness they've never had with other beds and, why they feel like they are rolling off the bed.

I emailed your support and received a call the next day from a very personable agent. He was looking at the pictures I sent as we talked on the phone. I was amazed the support I received from the agent and how pleasurable it was to discuss my problem. He did not hesitate to fulfill the warranty on the product and also suggested what I could do to protect the new mattress coming to me. I enjoyed the mattress and was glad they were replacing it. What a company!!

Your website is super helpful and clear; the chance to ask a question via chat is also a bonus of which I took advantage. Little "extras" like set-up and hauling the old mattresses away are greatly appreciated. I ordered two mattresses - a queen and a regular - and can't wait for them to arrive! At this stage, there is not much more to say, other than that your company made the shopping and buying very easy. I have every confidence that we will love our new mattresses.

I am in my late 60’s and never imagined I would buy a mattress online but after visiting several stores and getting very frustrated with trying to compare prices I decided to look online. The Saatva website was easy to read. Pricing is very straightforward- no hidden costs. I read multiple reviews and decided that the return policy made this worth trying. Delivery was quick (20 minutes from start to finish and they removed an old mattress and moved another mattress). All packaging was taken away. The mattress is excellent! Firm edges that help when sitting on the side of the bed. Have been sleeping on the mattress for about 30 days and love it. Quality of the product is excellent- just as described. I have recommended to many friends and family.

We ordered our Saatva Mattress online after speaking with a very knowledgeable person. He guided us through the decision making and explained the order process and their guarantee. He was reassuring and explained how long the mattress would take to be delivered. We hope the rest of this process proves to be as seamless.

I spoke with two ladies during the order process for my King Size 14.5” Luxury Firm Mattress. As a returning customer I was approved for a nice discount on my new order and I was treated with care, friendliness and respect. I could not have asked for a more pleasant experience.

After spending a day mattress shopping locally in southern Oregon, notes in hand, we started looking at reviews. Found “sleep like the dead” site, and were astonished at the high marks for the Saatva product & service. The local offerings couldn’t come close to price & quality. Now we just pray that is NOT too good to be true!

The purchase was easy - Saatva helps pick what sizes you want and it is spot on. The delivery was slower than the quoted 9-18 days to be set up in my home - it took 21 days exactly from order to delivery. So, not exact, but acceptable. The edge-to-edge is the best part! I chose the Luxury Firm from Saatva's website showing that it is the one preferred by over 80% of customers. I find it a little too firm, but still comfortable. If I had it to do over again, I'd go with the Plush Soft. Same with my partner. I guess we're not in that 80%! Choose wisely. I am happy that we have chosen a mattress that is eco-friendly and organic materials!

Bought this mattress almost two years ago. Very comfy at first. It began to sag. Warranty states if it sags over an inch they will replace the mattress. We measured and it was 1 inch plus 1/8. Called the company and it was so quick. They are sending us out a new mattress and we don't even pay for shipping. Last mattress that we bought from a different company had to send out a person to measure. This company had no questions... Just did it! Highly, highly recommend. Also, don't get the high or tall mattress... It is giant!

I, like probably most people, have never ordered a bed/mattress online before. Yesterday, I ordered two Saatva Twin XL Mattresses to replace the two "**". Our adjustable bed is a P&L and the bases are in good shape, therefore just the mattresses need to be replaced. After many hours of research, I kept coming back to the Saatva website and convinced that it rated #1 with information and ease of ordering. The chat window was always open and utilized to ask numerous questions. Excellent response and plenty of information to help in the final decision. As a Veteran, Saatva provides a $50 discount which is provided with a phone call to the order desk. The lady on the other end could not have been nicer and reiterated the process and willing to answer any questions. So, if the mattress and delivery are anything like the ordering process, we will be very happy. Will review the delivery and mattresses as soon as we get a couple of nights of sleep.

The salesperson I talked with was able to convince me to purchase this mattress due to her knowledge about the product. She was able to answer the questions asked of her. The knowledge she had about the product was the deciding factor.

After a long distance move we furnished our new beds with Saatva mattresses. We bought a firm and a plush and they are both very comfortable and the material is high quality. The customer service department has gone above and beyond to ensure our satisfaction. I highly recommend this company.

I ordered a Saatva Mattress because I know three people who have one. All three purchased the luxury model. I ordered the plush mattress because I have issues with my back and I am mostly a side sleeper. After reading about the product, I noticed the website recommends the plush model for side sleepers. When I think of plush, I think of the mattress enveloping me and being cozy in my bed. I found the plush mattress to be firm. It doesn't have the plush feeling I was expecting. However, with back issues, I want proper support from my mattress. I thought about returning the mattress but really want to give it a chance. I've only had it for a week.

Ordering was extremely quick and easy. I researched numerous brands before choosing this one. I liked that the reviews were excellent, delivery was free, the warranty was good and, most importantly, it is made in the USA. The company did a great job of communicating with me throughout the process. I received email notifications when the order was placed, and then when the mattress was in production. I received a call verifying the order and letting me know that I would be getting another call to schedule delivery, and that is exactly what happened.

We did a lot of research on mattresses that worked with an adjustable base. Decision made, the online ordering process was easy, and the free delivery and setup service was just what we were looking for. The fact that the California King mattress was not compatible with a split base was a little confusing. I used the chat link to answer my questions about this, and received an almost immediate response. The staff was both knowledgeable and personable! Great job!

The ease of ordering, being able to finance within seconds, and the test/return policy as well as the numerous glowing reviews, made selecting the Saatva Mattress a no-brainer. I have a Westin Heavenly bed and wanted another, but Saatva reviews and the simplicity of the process convinced me to try them without hesitation.

I was going to buy another mattress that was readily available. I went online to check the consumer satisfaction and found that Saatva was less expensive while rated of equal if not superior quality. The more I looked into this, the more convinced I was that I wanted to purchase the Saatva mattress. Although my purchase was time sensitive, when I chatted with a representative, I was again convinced that the mattress was worth the wait and she explored every option that would ensure it was expedited and received at the earliest possible date. I am confident that I have made the right decision and feel very good about the way that I was treated as a customer. I will definitely return to this merchant again in the future.

Website was easy to browse through. I decided on my purchase after a helpful telephone conversation with a sales agent. Although I did not land a "Black Friday" deal, I am happy to look forward to a complimentary delivery of my mattress and foundation, and free removal of my old mattress and box spring. And, I will have 120 days to decide upon my purchase.

After reading so many positive reviews we were hopeful about loving this new plush 11.5 mattress from Saatva. We read the reviews about the luxury firm being the most popular but then read how some people felt it was too firm so we went with the plush which has 2 more inches of foam. The plush is not a typical plush feel, we would say more of a luxury firm feel. The quality of the mattress is great and the company is amazing to work with. Really one of the best customer services to deal with so giving the mattress a try might be worth it. Sadly for us after a month of sleeping on it, we were not comfortable. The mattress felt too firm for us and we had sore backs.

Xiomara to order my mattress, all was a pleasant experience. I left a message with Xiomara and she returned my call within 10 minutes. Really? Who does that? So far I am a satisfied customer and I can’t wait to receive my new mattress!

Extremely comfortable bed, best sleep I have in my life... was skeptical at first but definitely a believer now. My overall opinion of this bed is spectacular, I genuinely have nothing negative to say about this company or its products.

I've spoken to customer service twice, once to get information and a second time to make my purchase. Both of the people that I spoke with were so friendly and helpful! I'm so excited about my purchase.

We ordered 4 king size mattresses for a new home we are building in Arizona. The order process was fast, efficient and professional in every respect. Delivery will be made November 27 when our decorator will be staging the home with all of our new furniture.

I bought a Saatva Mattress for my daughter’s townhouse last year, and she loves it, so I ordered a mattress and foundation for myself online yesterday in less than 5 minutes. It’s a very good product, and when they delivered last year, they were so polite and efficient.

I did my research into mattresses and decided this was the one for me. It is in production and should be delivered to my house in the next few weeks. When I called with many questions... The woman I spoke to was not only extremely informative, but so polite and on point to what my need were and making sure that I got the product that was right for me. If the customer service is anything like the expected mattress to come, I know that I am in good hands!!

We purchased our mattress 3/7/16. The bed now has significant indents where we sleep and is now very uncomfortable. We wanted to purchase an American made product and saw your mattress reviews. To say we are disappointed is an understatement. I am now forced to buy a new mattress. Additionally the weight of the mattress is terrible and finding bedding is difficult. It has torn on the right side from lifting it to put on sheets. If there was a way to get a partial refund I would do it. I do not want a replacement. Sorry to say I am terribly disappointed in your mattress. $1000+ totally wasted.

We haven't received our mattresses yet, but our experience with your representative (Roger) by telephone was very good. He was very patient, very honest and very knowledgeable! So far, so good! We really look forward to sleeping on the two beds we ordered!!

My order was processed by phone with a wonderful lady named Xiomara. She was so kind, not to mention efficient and knowledgeable. I was a bit undecided whether to go with the plush comfort or luxury firm. We discussed my sleeping preferences, and I went with the plush comfort which had been my initial preference. Xiomara deserves a 10-star rating!

To be honest, I have purchased many mattresses over my lifetime and even buy at the store it was difficult to choose one. So purchasing this mattress online is really difficult. Although your site did walk me through it very well and was easy to navigate. I know I could have called but I think possibly the facts would have been the same, that being the biggest— not having tried it. So with you several months of trying it, sleeping on it with the ability to return it if it is not what I am looking for I decided to give it a try. I am looking forward to my delivery. My wife said if it is as good as she also read that she may just order one. All of the reviews that I read were positive.

Yesterday, I just ordered my Saatva Split King mattresses, Lineal base, two sets of twin XL sheets, & two king pillows. Now, I’m just waiting for them to arrive!! Can’t wait to receive them!! Thank you Francis for all your help!!

The ordering process went smoothly! The well informed employees are very helpful in guiding your best matched decision. We have received our confirmation email... and are anxiously waiting for our new luxury mattresses to arrive!

I haven't purchased a bed in years, so came to Saatva very naive and inexperienced. I chose to "chat" with the nicest, most helpful woman I've ever experienced in retail. Of course there were options from which to choose and she explained them all in such detail, but not using much time so within a few minutes I knew exactly which bed/mattress to purchase and the price. I'd reviewed prices and types of bed in the papers beforehand so was aware of what was out there. Boy, did I get a great deal! They'll deliver, set-up, and remove the old mattresses all for a minimum fee (removal is FREE!) I would refer anyone to this company - although I just purchased the firm mattress and foundation, they of course sell the frames for all sizes (and mattresses) as well.

Bought our first Saatva mattress a few years ago. Very happy with the mattress, but had some concerns after a few years about one particular area of the mattress. Customer service was out of this world in a positive way. I emailed on a Monday morning and had a reply within 10 minutes. I was provided a phone number and reached a live person on the first try. With no argument or hesitation, they agreed to provide a replacement mattress with the more firm option at 70% off the price we paid (which was actually lower than the current price by a small amount).

I have tried the Luxury firm but found it to be too firm (for me) so they sent me a free topper. It didn't help and in fact made my back feel worse. I exchanged it for the plush soft (had to pay $100 for delivery). Took their advise and immediately put the topper on it. I never fell asleep and in fact was in so much pain I was nauseated. After taking the topper off the plush, the intense pain went away but I honestly found the bed to be the same as the luxury firm I returned. It was not softer at all to me. Cannot get comfortable and hurts my back. I definitely did not get the "AHHH" moment so many others are describing when they lay on it! I also did not care for the motion transfer which this bed has a lot of. My husband put a pair of socks on sitting on the bed while I was sleeping and I felt every bit of it, to the point.

My mattress was delivered on time and an hour early. I was amaze how the delivery people was courteous by taking my air mattress out of the room and replacing it with my new mattress. I would recommend anyone to the Saatva Mattress, it's so big I have to do jumping jack and stand on my tip toes to get on top. It's very comfortable.

The overall sales/checkout experience was good, but the post-sales experience was even better - they sent frequent updates over text messages, and responded really quickly when I had questions. Two thumbs up. The bed was great, too!

My wife and I had a horrible and painful experience with Mattress Firm and Macy Bed. We were desperate for a quality mattress but was reluctant buying online but, the unbiased reviews convinced us. Loved the first night on our Luxury firm. We will keep an eye out for mattress fatigue and hopefully not have to enforce our warranty.

The rep I chatted with couldn't have been more helpful and efficient. Ordered the wrong colored sheets and he had me taken care of in 2 minutes. Answered all my questions quickly, accurately and fully. Hope the bed, sheets, and pillow are as good as the customer service.

I just purchased two Twin XL mattress sets, and my purchase experience was smooth and effortless. Their website could not be any easier to navigate. I'm waiting for notice of delivery now. This is my second purchase from Saatva. The first was a Queen mattress set, which I'm still enjoying four years later. This purchase also was a breeze from start to finish. Saatva prices for a mattress of their quality can't be beat!

I have not yet received my mattress, I only just ordered it a few days ago. But so far, the service has been amazing! I feel confident that I am receiving a quality mattress and exceptional service because of all the precautions they take. They double and triple check all your information is correct so you don’t have any issues on delivery day. I can’t wait to receive the mattress, I will be doing a review on its delivery and also its quality.