Saatva Mattress Reviews

I had an issue with the products I had purchased, not a quality issue, just a snafu as to a couple of missing items beyond the items ordered. I dragged my feet about calling, but when someone inadvertently hit a button on the adjustable base remote I emailed to ask about the other items and mentioned that we had somehow messed up our remote. I received a call, a CALL, not 3 to 5 minutes after from Saatva customer service. On a Saturday night. From the NICEST man on the planet. Not only did he apologize for the snafu from over 3 months ago that I was too busy to email about and assured me he would send it right out AND someone to install the correct legs of the base. He fixed my remote. He fixed it. Over the phone. Not his job, not the company's job, but he did in 2 minutes tops. I asked what the heck he was doing still working on a Saturday night. He said they were there 24 hours to help. Yes, 24 hours.

I called to exchange the mattress we purchased and the representative was very friendly, polite and considerate. He processed my request quickly and explained the next steps to me very patiently. I felt so good after getting off the phone with them, I highly recommend them as a company. The quality of their mattresses is excellent!

I love this mattress. So soft and comfy! I bought the plush soft online site unseen and it was worth it! I would recommend mattress protector just In case because you don’t want to mess up this good mattress.

Hello. After posting the review I contacted the company again to see what could be done to rectify the situation. Kristel of Saatva Company contacted me within an hour or two and provided a satisfactory resolution which fulfilled the White Glove service I was expecting. The mattress experience is still great and now I can add the service is great as well.

I just received the mattress today. After measuring, the mattress and box spring is way too tall. When I called Saatva, they told me they would exchange for a shorter box spring (4 inches) and would charge me $99 to do so. I haven't slept on it yet. Need a step ladder to get into it. I did notice upon delivery that the mattress is not double sided. I was disappointed in that. With it being custom made you would think they would double side it so you can flip it over. I'll let you know in a few weeks how it sleeps.

We have just replaced our top of the line Sterns and Foster mattress after 12 years of excellent sleeps! Having researched mattresses occasionally over the past 2 years we decided on the Saatva Luxury Firm as the replacement. Almost all previous reviews were very complimentary and having gone through the whole process we have to say there is good reason for that! The initial contact, ordering, pre-delivery follow-up, delivery and removal of the old mattress, and overall customer service is as good as we have ever had! And then there's the mattress - we thought our previous mattress was the best - it has now moved to 2nd place - this mattress is ABSOLUTELY OUTSTANDING IN EVERY RESPECT - we are 2 extremely satisfied customers!!!

The first 3 months were the best. We got king firm for a platform style bed frame. Slowly over time the dips/dents in the mattress worsened. As many others have stated, we are average weight, etc., we rotate the mattress every 6 mo (as they tell you) but only prolongs the inevitable- have to now look for a new mattress after 3 yrs of use. You can’t flip the mattress, either. First year was fine and its ability to reduce movement was great. Delivery service was good as was customer service. Just did not last as long as we hoped. Back pain every morning now just getting out of bed is probably a clear sign it’s time for a new mattress. Will not purchase a Saatva again. Will probably invest in a higher end manufacturer - guess you get what you pay for.

I have a Tempur Pedic on a different bed and just purchased the Saatva Leaf and Loom. I actually like my new Leaf and Loom better and the price is much more attractive. I researched a lot of mattresses and am very happy with my Leaf and Loom purchase. Extremely comfortable while being supportive mattress. Sweet dreams!

I have been researching mattresses for a while and finally decided on Saatva. I call Customer Service with a few question and for advice on comfort level. I was totally satisfied with the assistance I received. I completed my order and am looking forward to delivery. So far, all good.

The mattress I had for two years started to dip in the middle. They were very helpful in me getting a replacement. Excellent service. They listened and were understanding of the problem and offered a replacement and I was very happy with the outcome and would recommend Saatva Company to anyone thinking of making a purchase. 5 stars plus.

The online purchase experience was smooth and easy to do. So far, good contact back from company. Have not received mattress yet, so not much more to add! The indicated wait time for mattress to arrive seems reasonable. I hope it does arrive in that time frame.

The most difficult part of this experience was deciding which mattress to buy. Once I selected my choice, the process was pretty straight forward. Within minutes it was a done deal. I will recommend this product to my friends.

It was an easy and painless procedure to buy it. I haven't received the Classic Mattress yet, but after reading the reviews and knowing that my injured wife would need the old fashioned inner spring arrangement. I will keep you informed when she has tried it out.

I tried the mattress but because of bad hips and lower back (66 yr old ex soccer player) even the firm was not firm enough for my needs. My problem is actually restricted to the left hip (I used to kick with my right leg). Otherwise the mattress was excellent. I called and explained and CS refunded me immediately (they also answer the phone immediately) and could not have been nicer about it. I highly recommend doing business with Saatva.

Updated on 01/24/2020: Took a full 4 weeks (and numerous phone calls!) for the delivery company to pick up the mattress I wanted to return. I was not contacted by the delivery company within 4 to 7 days as the email promised and had no idea I would be responsible for storing the mattress so long. Nice to finally have it resolved, it was a long and frustrating experience.

Spouse and I both spoke with Max in customer service. Completely appreciate their expertise and professionalism. Max was very knowledgeable about our needs for comfort since we are both side sleepers and of normal weight. We opted for Plush Soft. Very satisfied at this point.

Have not received my mattress, but if the mattress is as good as a gentleman named Allen that I talked with to resolve a problem on my order that I created, I am sure the mattress will be excellent. Great Customer Service, looking forward to what I believe will be a great mattress.

I made an online order and there was a discount that should have showed up before I paid. However it did not and I had already clicked to pay. I called the customer service number and they said they would apply the discount. I received an email the very next day showing the discount and the refund to my bank account!

We have never ordered a bed system online before and we were a bit nervous about the process. The Saatva team was knowledgable, patient, incredibly supportive during my research phase of this process. We decided on the Zenhaven mattress system~ all latex, and we are so very happy with our purchase. The bed arrived on time and the set up (complimentary!!) was great. The dual side mattress gave us a chance to find which side we preferred (gentle firm) and with the latex topper the combination is so very comfortable.

Saatva contacted me regarding the issues I experienced and have resolved the matter. The issue was with the local delivery company used. Saatva's Rep. was very professional in addressing the issue and stayed on it until I was satisfied. The only reason I'm not going all in with a 5 star review is because of the delivery company involved and their lack of follow through. The mattress is great so far and appears to be of high quality. My faith is restored in this seller!

This is are 3rd time ordering from this company they are top notch. Answered all questions and even gave advice which was really nice. We asked a lot of questions and the person we were talking too had a answer on the spot, now that is something I am not use too. They even gave a discount for being a vet and thank me for my service.

We compared Saatva with many other online mattress companies and decided that saatva was what we were looking for in a mattress. We love our new king size saatva luxury firm mattress. The quality is excellent and we have had the best night sleep in a long time. We got the adjustable bed also and really love it. I highly recommend saatva for their quality and reasonable pricing.

After doing a lot of research on which mattress to buy, I came down to two brands. After speaking with customer service rep at Saatva I was able to select the Saatva classic. The rep answered my questions professionally and with the additional information, I knew the Saatva was for me.

I bought this mattress after reading reviews. It’s a latex mattress that replaced my old latex mattress. I’ve had it 5 months now and get up with back and hip pain. I’ve ordered a mattress topper in hopes that it will help. If not, then I suppose I will purchase another mattress. This was an almost $3000 purchase that I regret.

Brenda V was a delight to work with. My purchasing experience can only be exceeded by how wonderful I anticipate our new Classic Saatva mattress will be. Anyone who spends 5 months researching mattresses before deciding on "the one" must be convinced beyond a doubt that this is the right decision. Saatva stresses customer service, customer satisfaction guaranteed with no questions ask return policy. How many companies are willing to put their reputation on the line in print, unless they have lived up to that in the past; says volumes about their business going forward.

Purchasing was made easy with awesome customer service (the attribute I value most as a consumer)!!! Saatva representative, Gloria (NY) was so incredibly kind, friendly, and flexible with my busy schedule that she even called back multiple times at the need of unexpected interruptions I had to tend to... all with a cheerful- happy-to-serve attitude!!! She effectively and efficiently worked to make my purchase seamless!

With so many mfg's to choose from, Saatva had a very intuitive and easy to navigate website for purchasing our new mattress. We did lots of digging first on all available reviews but it was 2 relatives that spoke highly about their high satisfaction, delight and quality of their new mattress. All that TBD when we get ours.

I researched a number of mattresses before landing upon the Saatva site. I was seeking a new mattress for myself and one for my wife. My needs were very specific as I have had major back surgery one year ago and have recently been diagnosed with herniated discs in the L4 and L5 area. (Too much golf I guess.) I was looking for a supportive mattress and Saatva had a top of the line innerspring mattress with additional support in the lumbar region. The site itself was very informative and descriptive and I looked at all of their offerings, both innerspring and memory foam, before settling on the Classic (innerspring) Mattress, Queen, 11.5" Luxury Firm for myself and my wife chose the Classic (innerspring) California King, 11.5" Luxury Firm for herself. The purchase process was smooth and they have a chat area available with any additional questions you may have.

The purchasing experience was best easy. The description of all thr different mattresses made it convenient to choose the one we thought best for our back pain needs. Looking forward to a good night's sleep.

This mattress did not last long before it sank in the middle just like the one I bought before it. The Saatva was great for around 4-6 months before I had this problem. I did not take advantage of the “warranty” because I was not going to pay more money for another one just like it. It now sits in my guest room unused. If need any kind of back support, do not get this mattress.

While my experience purchasing my mattress has been great, I would like to make a couple comments of concern and the reason I didn't give 5 stars. I tried to order the mattress online. Right before I confirmed the order I notice the sales tax seemed a little high. I called the company and placed the order on the phone and they corrected the sales tax. If I had not called I would have overpaid by almost $100. The website didn't calculate the sale tax correctly.

This company is fantastic! Tom took care of me and I even have his direct extension. Rare to have this kind of personal attention. Buying a mattress is tedious and no fun. Saatva really understands their customer and how important this decision is. Definitely call them, to see for yourself the difference in the kind of experience you have vs. the "regular" online companies. I am so happy with the first part of this process, and I think I'm going to be just as happy with the mattress. If I'm not, they won't ignore me like other companies like to do. Great service!

The website and the initial order process has been very smooth so far. Great feedback on order processing, deliver time estimates, and concise emails. If the product is as good as all the reviews and customer involvement I will become a returning customer.

My experience with Saatva online shopping has been great so far... Their website was easy to navigate and make my purchase. Have been wanting a new bed and I am looking forward to delivery and a new firm mattress.

I purchased the 14.5" Luxury Firm Cal King a few months ago. It already has some indentations where we sleep and sit up in bed. It feels softer in those areas. Lying near the side of the mattress gives me the feeling I'm rolling or falling out of the bed. It's also too high. I laid on the bed of a friend who ordered the Luxury Firm, I thought we would be OK. But both my husband and I think the bed is too high and we can feel the indentations already.

Enjoyed the experience. They are very helpful, explained the process, sends email about your order and explains the process step by step. I'm looking forward to receiving my bed. They also offer free pickup and disposal of your old mattress and her frame. It is also reasonable price. Everything was done quick and easy.

Selection online was easy to understand and evaluate, was well organized and easy to understand. Buying decision with Lavie on fon was excellent. Credit experience was not. Got a instant denial, called, rep could not provide any info or solution. Was not unpleasant but of no help. Solved problem myself and received approval (was a computer glitch!).

Just ordered yesterday but have already been contacted to let me know they are here to assist with any issues. Saatva seems determined to be ahead of the game on making sure I am happy with my purchase. I am expecting my wife’s new mattress in 9 to 18 days. It is a Christmas surprise and she has been complaining about her expensive mattress for quite some time. If it is anywhere close to as good as others claim she is going to be happy.

I ordered my Saatva online but there was some kind of issue with my bank. I spoke with the SAATVA customer service and we were able to resolve the issue on the phone. Their customer service people are excellent.

It takes a little longer to receive your mattress from Saatva, but it is well worth the wait. I have back problems, and thought I would give this mattress a try after having tried Puffy and Tuft and Needle. This mattress was the perfect firmness, and I liked it so much. My wife tried it and immediately demanded I buy her one also. So here we are buying our second mattress from Saatva.

It only took a few minutes to complete the order and get confirmation. Website had all the necessary information and helpful confirmation steps to make sure you order the correct product. I am very pleased with the process and now waiting for the mattress to come.

I ordered my mattress Oct. 20 and it was delivered Nov. 1 without any problems. I ordered the firm because my husband has had two back surgeries and I would have preferred the Luxury Firm but we are both very pleased. It's firm but comfortable. I highly recommend Saatva!

I started talking to Teresa, one of your Customers' Service Rep. She provided me with the best info. ever you can get from a representative. She was knowledgeable about the industry, the products, the company. She was so receptive and beautiful manners treating me with care, correct information and very interested in my request and questions. I called Teresa a second time to get some additional information and she was the best. I just want to express my gratitude to Teresa and your Company for your wonderful service and for providing Customers with straight and honest information. By the way, Teresa is the very best Representative I ever dealt with. Keep it up guys.

So far I have ordered my mattress and awaiting its arrival. Super easy ordering online. Quick purchase and really easy to understand the process. Looking forward to my new mattress!! Oh! I ordered an innerspring to replace my memory foam.

So far so good. All I have accomplished was ordering my mattress so far. But I immediately got follow up via email on my order and am awaiting contact to schedule delivery. Hopefully the rest of the process will be as quick and painless as the ordering process.

Saatva provides excellent quality, competitive prices and outstanding customer service. The only area they do not excel in is product financing. Their financing offers are significantly below the competition. If you don't need financing, Saatva is the choice. If you do, you are better off elsewhere.

We are return customers to Saatva and couldn't be more pleased with their product and their customer service. The mattress is great; the employees are great; the delivery and set up are great. We have recommended to our friends and family and will continue to do so.

I went online and was reviewing my options. A chat window popped up and "Melissa" asked me if I had any questions she could help me with. I had many many questions about the entire process involved in buying a bed. She really knew her product and had infinite patience in explaining all the different options. She was extremely knowledgeable about their beds. Her assistance is the major factor that made me decide to buy the bed then and there. The whole process was a total breeze. I can't recommend this company any higher. I love the fact that they don't charge for set up as well as removal of the old bed.

I did a thorough internet search on mattress types, construction, warranty, trial period and customer reviews. I narrowed my choices to Puffy, Tempur, Purple and Saatva. Because I felt the Construction of Saatva better met my expectations for longevity and comfort, I chose Saatva. My buying expectations was fully met by speaking to sales consultant Francis. I am awaiting my mattress arrival and 120 night trial. Thanks.

After great lengths of material research, I found that I was in complete confident I had made the right decision in selecting to purchase a Saatva Mattress. My purchase went so smoothly that I would definitely recommend their service to anyone.

Everyone was knowledgeable & answered all questions easily & efficiently. The delivery people actually arrived early & were very nice. So far the mattress seems comfortable, as does the pillow. The only thing, there is a slight smell for the first day or so w/the mattress, but it goes away quickly. And I was rather disappointed w/ the pillow. Even though it is comfortable, I felt it was rather "flat." For $145.00 I expected much more. I have had to fold it in half OR put another pillow underneath it. Do not feel one should have to do that w/ a pillow at that price. I like that the pillow is cool, but it does warm up fast & find myself turning & flipping the pillow every few minutes until I fall asleep.

After reviewing different Mattresses online. Saatva had the best customer reviews. I had a wonderful experience speaking with Michael about what type of mattress to buy because my husband is 2 1/2 times my weight and a foot taller. We settled on the firm. Confirming with my husband, I ordered the mattress the next day. I spoke with Barry, who was a delight! He made sure I had all the proper equipment necessary to have the best experience with the mattress I had chosen. I can't thank them enough. I am excited to get my new mattress!

I switched from a Loom & Leaf memory foam mattress to the Saatva hybrid mattress. They allowed me to apply my warranty coverage on my old mattress towards my new mattress, saving me a lot of money. It was a hassle free and seamless process.

We needed a second Saatva mattress for our guest room wall bed that we just had built. Chatted online with Jenna a few questions I had regarding the 11.5 inch versus the Saatva 14.5 inch that we had bought a year ago, answered my questions. Told me I had the option of calling the number or to order online, decided to order by phone this time, spoke to Joseph, he took our information, already had most of it from the previous order last November, told us the cost and approximate delivery date, was simple and appreciated the efficient way to order the mattress and the friendly people I spoke to!

I was very impressed with the way Richard ** processed my order. He was very knowledgeable, professional and courteous. I could tell that he was very interested to ensure that I got the right mattress to suit my requirements.

After much deliberating and trepidation...I ordered a mattress from an online company. I went the traditional route and bought a well known brand mattress from a well known department store. Spent a few minutes laying on the mattress in the store and tried to translate that into a decade of sleeping pleasure. It was a dream that didn't come true. Woke up for the next month with terrible back and neck ache. I read about Saatva prior to this purchase but still took what I thought was the safe path to sleeping success. So we're giving the mattress to my daughter and we ordered a Saatva. Kevin, our sales rep, couldn't have been nicer and more assuring. He answered every question and gave us all the details we needed. Now we just sit and wait a few weeks for delivery. I'm sure reading all those great reviews will pay off and I'll complement this "before" review with a great "after" story as well.

Have a vacation home in Florida and have bought from SAATVA before. Our beds get heavy use by a serious numbers of guests. Always found SAATVA to extremely helpful from the point of ordering to when the mattresses are delivered. Nothing is too much trouble. I am from the U.K. and generally find U.S. mattresses to be overpriced rubbish, but NOT SAATVA. I consider them to be one of the best. Try them for your next replacement mattress, you won't be disappointed!!

Site refused to process payment (Canadian, discount from using mattress review site's affiliate link) until I opened a new window in incognito mode. Likely a bug with cookies (seemed to insist I was in the US despite selecting Canada). Not the end of the world, but for a company positioning itself as a luxury brand, not ideal. Support was expedient and helpful in resolving the issue.

The ordering process is very easy and streamlined. I was able to thoroughly research the products and select what I feel is the correct mattress for us. I quickly received a confirmation e-mail of my order. We are now awaiting instructions on when the delivery will be (but we have already been given a "window" of when to expect it). The Customer Service appears to be top notch.

Saatva Classic Mattress Plush Soft. After weeks of research I chose the Plush Soft, my wife prefers a softer mattress and I was in need of one for good back support. I have had nerve problems in my back and got to the point where I could not get a complete night's sleep without waking up with horrible pain in my back. My wife was also having shoulder problems but was unaware that our mattress was the cause till we got our new Saatva mattress.

I started chatting with Ina and proceeded to call her and creating the purchase. Ina was awesome in every way. She was pleasant, knowledgeable and efficient. I am very happy with my experience and will have no qualms about calling her if I have a problem.

I am still awaiting the mattress's arrival. Very upset that we have not received this mattress yet. They tried to deliver it and no contact is been made sense. Please provide better communication and deliver our mattress, please.

Had a minor delivery damage issue and the CS rep got back to me in just a matter of hours and agreed to replace the damaged piece. The product is great and the customer support and service is even greater. I'll certainly do business with this company again. C2

The initial experience with Saatva has been outstanding. The ordering process is quite easy and the supporting information on the mattress types was most helpful. The expected window for delivery is great, as I travel and need to know the expected arrival date. Lastly, I love the free "White Glove" service which includes removal of the old mattress and foundation. This is a great service. I can't wait until it arrives.

Researching Saatva mattress and wanted to make sure the foundation would fit within my existing head and footboard. I emailed before I went to bed and checked in AM for response and question answered by time I woke up. Impressive!

I have referred this company twice and will continue to do so in the future. I had an issue regarding a mattress I had purchased three years ago. After reaching out to the company, a representative called me and listened to my concern about their product. They were able to offer me several solutions. In the end, I ended up purchasing another mattress at a discount from them as they gained my customer loyalty. Their customer service model is superior to any that I have come across. I am very satisfied with the result and am looking forward to my new mattress. If you are in the market to purchase a luxury brand mattress I highly recommend this company for the quality product and superior customer service they deliver.

I am always impressed by and grateful for people that appreciate and possess good communication skills. A rare thing these days. So far that has been my experience dealing with you folks. Thank you very much! We are looking forward to delivery!

It has taken me years to pull the trigger to order a new mattress. I refuse to go into a store and lie down on mattresses for a few minutes and then hope I make the right choice. I took to google and found Saatva. The reviews are what sold me along with the free nights to trial. The pricing is exceptional and the buying process was literally flawless. I’m super excited to get my mattress.

I enjoyed every aspect of my Saatva mattress purchase. From ordering online, to delivery, and finally SLEEPING. It has been 3 years and I am still LOVING my mattress. I just recommended Saatva to my mother after she slept in my bed for the first time and said my bed feels like she’s sleeping on a cloud.

After purchasing a luxury firm 11 1/2" mattress primarily in the hope it will be cooler than our current mattress, I started thinking I should probably get a new mattress pad as well. I called to ask if they offer a waterproof mattress pad and was told no. The customer service rep told me that if I feel like I need a waterproof mattress pad then I need to take care of that because any dirt or stain on the mattress would invalidate the 120 trial period and I would be obligated to keep the mattress.

I bought the mattress recommended for heavy people, according to the website, more than 300 lbs. In less than 3 months the edge is already flattening down or collapsing, called customer service and they say I bought the wrong mattress because I did not speak to a sales person??? So they direct me to another mattress that cost 3 times more, my experience dont buy this if you are a heavy set person, hopefully this last at least a year, waste of money.

After some research and recommendations by friends, I decided to get a Saatva mattress (king size; firm). My sleep quality immediately improved. I don't wake up several times a night anymore, rolling around my uncomfortable bed. I sleep through the night and I am just elated how comfortable this mattress is. Delivery went smoothly and customer service was great. I could not be happier!

This might be one of the best customer service departments I have ever dealt with. My wife and I ordered our second mattress for another bedroom as we loved the first one. In doing so, I accidentally clicked on the wrong type of mattress. I clicked on the firm vs. the relaxed firm. I called the customer service department and explained this was 100% my error and nothing they did wrong on their end. We came to a resolution that is simply amazing. I was expecting to chalk up my original purchase as a loss. They would not allow me to do that. Thank you for an AMAZING experience.

We have been sleeping on our queen size mattress for 2 1/2 years and it is as nice as it was the first day. We are upgrading to a king and putting our queen in the guest room and can't wait for the new mattress to arrive! Our queen is the 14.5 thickness and we are going to the 11.5 inch this time so the sheets fit a little easier. We are hoping it will feel the same. I had been experiencing quite a bit of hip pain prior to getting our mattress and was shocked to find the pain disappeared after a couple nights. This mattress is well made, durable and wears very well. A very comfortable mattress.

From the moment we hit the order button we have had very positive experiences. Can't wait to have the mattress and really check out all the fanfare about this great mattress. Look forward to the white glove delivery experience.

My mattress is supposed to be delivered some time this week and I have not to be contacted by anyone regarding rescheduling a drop off time. I fully anticipate the delivery partner showing up unannounced when no one is home and having my delivery sent back to the warehouse. I plan on calling Saatva today. We will see if I get help, or have to endure the "we don't deal with this, you will have to talk to our delivery partner." If that's that case a phone number of the delivery partner at the time of purchase would be helpful.

My wife got the luxury firm and I got the plush soft. I'm not sure if I'll be keeping the mattress because it is currently A LOT MORE FIRM than the website and reviews lead you to believe. There's no way the plush soft is a 3. I'd say the plush soft is a 6.5 to 7 on the 1-10 scale and the luxury firm is a 8-9. I've only slept on it for 3 nights so maybe it will soften up in a month, I'm not sure.? My wife feels the same about the luxury firm. Quite a bit on the firm side.

I ordered a California King mattress and needed some info re the firmness of the mattress. Service rep on the phone was polite, helpful and cheerful. So far this is a pleasant experience. Excited to get our new bed!

We clearly need a new mattress, so we've been doing some research. Both of us are elderly and have back and hip pain when we are trying to sleep. I researched those that had the highest ratings. When I was looking at the Saatva website I did have some questions and a chat person was right there and quickly answered those questions. We live fairly remotely, so just going downtown and trying out mattresses wasn't really an option and doesn't necessarily help you know if you'll have a good actual sleep experience. The 120 Day satisfaction guarantee was really attractive to us. I also liked that you take away the old mattress. Again, we are retired and having to wrestle with a king size mattress is pretty much out of the question.

The mattress is a little too firm for me. I am a small woman and have arthritis in my right hip and right shoulder. However, I added a 2" memory foam topper to it and now I love it. The height is perfect. My small dogs can jump right on up. The lineal base is great in that it is a wall hugger. My only only negative things to say would be that I would like the remote to have a constant little light so I can see the under bed light button in the dark.I like my room to be dark. And the massage feature? It just feels like a vibration. My hairdresser, manicure, pedicure lady has a great massage chair. I was hoping this would be like that but still it is good just not great.

The customer service was extremely helpful and knowledgeable during the purchase of our Saatva mattress. The delivery was on time, much care to the walls and other furniture during the set up and removal of the old mattress. We used the warranty after 5 years of wear. It was refreshing that Saatva stands by their product not many companies can attest to that. I called they spike to customer service representative who was empathetic, and eager to help solve my concern giving me options to replace or fix. I chose to pay for a new mattress that was heavily discounted as stayed in h the air warranty. No Hassle. Thank you Saatva for excellent product and customer service.

Spoke to Dianna in customer service. Very pleasant experience, friendly, very helpful, answered all of my questions and gave advice on the bed I was choosing. Was a joy talking to someone like this. Most businesses could learn by this company’s example.

After researching mattresses Ad nauseam, we decided to try the Saatva Luxury Firm as a compromise on our softer vs firmer preferences. Was seeking to find relief from nightly lower back pain, and immediately the next morning after our first night it was gone. It does take time as they say for your body to adjust and after about a week noticed a slight twinge in the middle of my back but is now gone at week three. I was concerned it may not be soft enough for pressure points as a side sleeper, but so far so good. It seems nicely made and motion transfer is much better than previous mattress.

Researched throughly the mattress before purchase. Saatva stood out among the many Mattress companies on the internet. The decision was easy to buy one. The problems arose when my wife and I went to purchase. We decided on the classic mattress in soft plush, king size at 14.5 inch thick. We were interested in financing at 0% interest for 6 months. Here is where the difficulties arose. With the recent data breaches, my wife and I both have credit freezes on all our accounts. Whenever we purchase an item using 6, 12, or 24 cash month no interest the selling company will contact the credit bureau to check our credit history. Whereupon the credit bureau contacts us by phone to make sure the sale s legit. This has worked perfectly up to now.

I suppose that I was somewhat reluctant to buy a mattress online without first giving it a try. I made the purchase based upon the reviews that were posted and thought that I would give it a chance. I am delighted with it now that I can try it out. The company was very interested in keeping me informed as to the progress of its manufacture and offered to assist me in any way that they could. I could not be more pleased now that I have had a chance to try it out. It is a wonderful product and very comfortable. I can recommend it without any reservation.

I've never bought a mattress without first trying it. But right now I'm staying with a cousin before moving into a new home; and she has three Saatva mattresses. After sleeping on one for one night, I knew I would buy from your company. The Saatva mattress gives a comfortable, firm yet soft support. It felt like I was sleeping in a five-star hotel. I called the question line for advice about the various models and connected with Tom, who was extremely professional and took time to answer all my questions. This was a thoroughly enjoyable shopping experience and I can't wait for my new mattress to arrive.

After plenty of online research and searching reviews I decided to purchase the Saatva Luxury model queen bed. I was afraid the extra firm would be too hard but I made a mistake. Most people comment the luxury firm model is harder than expected but for me the opposite. Not firm enough and after just a couple months the area I sleep in is actually extremely soft and no firmness at all. That is why I am so disappointed. Too late now but still wish I had a more firm mattress with no sinking at all.

I just opened the boxes with the sheets, pillows and mattress toppers. I was blown away by the packaging. My husband actually stopped opening the first Saatva box and handed it to me because he knows how much I appreciate an amazing product packaging experience. May sound like no big deal, but I promise you IT IS! My sheets arrived in such gorgeous packaging that each step of the opening process was pure joy. So well done! I don't want to ruin the surprise for anyone else but I had to share. The unique thing about this review is that it's just for the bedding and sleep accessories I bought to go with the new beds - meaning I'm thrilled and I haven't even gotten the mattresses and foundations yet.

I found a lot of helpful information on the website. There are a few design flaws in that it is hard to compare the different types of mattresses side by side and I couldn't find a direct link to their blog which has a lot of good information. The other problem I had was with checkout. I received errors about using PayPal. I tried that twice before entering payment information directly. Then I received 3 order confirmation emails, one for each attempt. It looked like all attempts had been successful.

Everyone we have dealt with during the buying experience have been Professional, Courteous and Knowledgeable. Would highly recommend Saatva from a buying perspective. Will receive product and setup service in about a week. They have kept me informed of the process thru emails.

We purchased a Queen mattress and foundation, that we love. 2 months later, I decided it was time to upgrade to a King. My husband was not happy with me for insisting on a King when I had just purchased a Queen that was not inexpensive for us. I reached out to Saatva to see what they would do for us. Amazingly, she informed me that we were still in our 120 night trial period, and she would love to make the exchange! Yay! Funny thing...my husband decided that we would keep the Queen for our guest room. We will certainly have happy guests! Thanks, Saatva.

I proceeded with the placement of my order after a very careful analysis of customer reviews of several of the leading mattress manufacturers and a personal phone conversation with your customer service department (that very professionally answered all my questions). I am convinced that the inherent quality of your products exceeds that of any other manufacturer. Price was no consideration, however, I believe it is very competitive among the top manufacturers. Another example of the quality of your service is the free delivery and removal of my existing mattress and not one that comes to me in a box. Your free trial period is exceptional and ability to return one that, for whatever reason, is unacceptable, is more evidence of the quality and integrity of your firm. I anxiously await my mattress and feel confident that it will exceed our expectations.

We have just ordered a Saatva mattress and so far so good - ordering and information was all online and had a great chat for additional info with "Chester" and he answered our questions and so we went ahead and ordered the mattress - so that is where we are at - the mattress is being put together as we type and will be here in 9 - to 18 days and we are excited!! It was all very easy and they seem very helpful so we will see!

I ordered my Saatva mattress online and had thought I made a mistake. Yasmin, the customer service rep came on a chat session I requested and not only helped me but followed through on my request. Can’t ask for anything better than that. I am excited to get my mattress and hope I am completely satisfied.

I was doing some research on mattresses because I suffer from back pain and sciatica and I came across this product and wanted to purchase it. I saw that they offered financing and I figured it was going to be a hassle and take forever but I still gave it a shot and it immediately approved me and processed my purchase for delivery. The whole thing took 10 minutes and that including me reading extensively about their product. It was so simple and they offer 0% interest if you pay it off within the first six months. Talk about instant gratification, I can’t wait to receive my mattress.

Awful experience. Not only was the mattress uncomfortable, but my partner and I both had negative reactions that were concerning. Attempted to return, explained our experience, but were met with dishonesty and evasion, in combination with negative rhetoric from the “company VP”. In short, they did everything but accept responsibility for the mattress return. Tried to run out the clock so that our trial period expired. Don’t understand the positive reviews.

I ordered my firm mattress and delivery was fine. The mattress has not stopped off-gassing and I cannot figure out how to have the bad smell go away. In addition, the mattress has odd bumps and sags. I am 5'2" and 140 so the divots should not have appeared in just 9 months. I wake up in pain if I end up near the bumps. I consider this a loss and will need to buy another mattress from a more established company. I do not recommend.

How is very anxious about buying a mattress on online. My representative Kat that I spoke to was amazing and answered every single one of my questions and made me feel very at ease about purchasing this mattress. I asked that it could be expedited, and this morning I got a phone call from her stating that it would be delivered early. I can't tell you how it feels yet, because it hasn't arrived but I'm sure it's going to be wonderful. If the mattress is just half as good as a sales experience I'm sure I'll sleep like a baby.

Ordering online and paying with PayPal was super easy, but my deciding factors were that this mattress is made in the U.S.A, and they will even take the old mattress away. Having just had a hip replacement, I was also swayed by the statement that it relieves back pain (which I don't want returning) and it will serve the sleeping position of both my husband and me which are different.

After much research, we picked the Saatva hybrid mattress. I love it. I am sleeping so much better. Very comfortable and dealing with the co was wonderful. I would recommend this mattress and co to anyone. I only have had it a week but know I will not be returning it. I am 73 and no longer wake up with aches and pains. Sleep all night!!! Great product!!!!

I received my king Saatva 14 1/2“ Luxury Firm mattress two weeks ago, and it is bliss. We love it. However, my new beautiful (and expensive!) bed frame arrived today, two weeks later, from another company, and it’s four inches higher than the dimensions I was given. I need a step stool to get into bed. Feeling like an idiot, I called Saatva and asked what to do. With no questions at all, I was offered a replacement 11 1/2 inch deep mattress for only. $99 fee. I am ecstatic, not only is the bed the most comfortable I have ever owned, their customer service is astounding! Thank you!

I must admit, I hesitated to purchase a mattress online; however, the reviews I read for the Saatva line were so positive I decided to take the plunge and place an order. I chatted with a customer rep regarding some questions I had. He was polite, gave me the information I requested and did not attempt to push a "hard sell" on me. I was interested in the edging on the mattress. I was assured that Saatva had very sturdy edges (I didn't want to roll off the bed). With the assurance of your detailed web page and the confidence the CR instilled in our chat, I am now looking forward to receiving our new bedding. After we've had a few months to enjoy our Saatva purchase I will post an update as to our satisfaction with the Saatva mattress.

I ordered loom and leaf firm Saatva Mattress. It started to bunch up on top. I called to return. They said they never heard of this but I have picture. Plus it is extremely uncomfortable. The top part of mattress was not. One part of top was 3 inches less. Extremely uncomfortable. Made me dizzy.

I haven't even gotten my mattress yet, but if it is half as good as the customer service, I will be happy. Ordering was easy; they were helpful, considerate, provided additional information in a more than timely manner. The pre-delivery process is very clear; real people are easily available if more information is needed, and I really feel as if they are trying to provide an optimal experience and product! A big thank you to those folks who so helpfully provided information. I can hardly wait to actually get the mattress!

Having known nothing about the brand or product, I was drawn to the site by impressive digital marketing, images and a well-coordinated website. I found the experience from beginning to end to be easy, straightforward and thorough. The mattress has met, and even exceeded my expectations. It is well made and comfortable; providing a great night sleep! The service I have received so far, from telephone to text and email follow up from customer service has been great- timely and professional. I have recommended Saatva to friends and family looking for a new mattress.

So far this has been a great experience. Can't wait for the mattress and box spring to be delivered so that I may try it. Shopping was easy and so was making a decision to go with your mattress. Checked out numerous reviews and sites and you were listed as the top mattress.

Having just placed the order, we do not have any true experience yet from a sleep perspective. However, my interaction on the phone was an excellent experience. The people I interacted with (Shadia and others) were both helpful and knowledgeable. I have never bought any major purchases before from the internet alone. However, the videos on product presentations were good but could be more individualized by feature etc. to help with education and final choice between ALL other brands, mattress and/or bed vendors.

Customer service has not met expectations thus far. Didn’t receive a confirmation number for over 24 hours after having been told to expect one in a few minutes. This prompted me to call back again, and my order couldn’t be promptly found. Now upon reviewing my order number, I noticed that my last name has been misspelled. These early actions by Saatva do not give a positive impression of the company. I’m hoping the rest of my interactions and the product itself will meet my expectations.

My buying experience with the Saatva Mattress Online company was unsurpassed! I researched a lot of mattresses before deciding to zero in on Saatva, hands down. Over the past few months, I talked with many of the Saatva associates before deciding on the perfect mattress for me. Each person gave me more guidance to my needs. Plus, not one of them made me feel pressured or inadequate asking questions. One thing I remember inquiring about, at the beginning, was whether or not I needed a new box spring, and I felt like my old one would be alright. Guess after 26 years of sleeping on this old set I think it’s time for me to enjoy a beautiful new soft plush queen mattress with a new matching foundation!??. Now I can hardly wait for my Saatva set to be delivered and set up, within this next week or two....Sweet Dreams???? I’ll be giving a detailed review later on, after my many anticipated good night sleeps.

It was an easy process to get through. I’m happy that there’s a payment plan that’s interest free. It didn’t take long at all. The verification process for his military status was quick. His credit application was done in 1 minute and he was immediately approved.

After 11 months, my husband and I both notice that our mattress is sagging, with a bulge in the center. I called to inquire about the warranty and a polite sales rep assured me that this is 'normal.' He recommended that I lie in the middle of the bed while reading to even it out. I asked how long the warranty is good for and was told 15 years, but that only covers visible product defects. What a sorry customer I am...

After weeks of research we were lead to Saatva Mattress as our choice. Excellent website and very user friendly! Initial contact w/ customer service agent Mandy. She was outstanding in every respect!! She fielded all my questions and concerns in a professional manner. She was courteous and respectful. Upon ordering a gentleman named Max ** (GM) assisted in the ordering process and answered all remaining questions. He honored everything Mandy and I discussed. Professionalism and product knowledge must trickle due from his leadership to the customer service team. We are excited and anxious to get our new mattress. Great team!! Thanks to all!!

Easy buying experience. Knew what I wanted and gave me honest answers to my questions. Met my needs and the price was right I feel for what I ended up going with. Thank you Krystal! I feel this new bed purchase will be a joy to sleep on for both me and my wife. Looking forward to it arriving at my home.

The good, bed arrived in great condition and delivery drivers were very courteous. Ordered our bed in 2016, so we have had it for at least 3 years now. First week it took us to break it in some. After that, first month went good, not great. Guessing maybe more break in time. After first year it went downhill fast. Started getting stiff joints as we woke up every morning. Still doable, but disappointed with all of the great reviews, it wasn't working that well for us.

As most people I haven't bought a mattress online. Came here through Wirecutter so that already built the image of the brand for me. Then I was not disappointed in the site. It explained all aspects of a mattress in depth, what one should look for and videos for critical things like firmness etc so you can see what it's like. I feel this was better than a real store cause you don't get this level of detail in a store where it's mainly a lie down test and just push push from salespeople. I was that disappointed by my last store experience that I was putting off my purchase, cause I didn't wanna go through that. Saatva changed that. Firstly it's amazing to see an online mattress made out of coils and not memory foam. I don't like memory foam and didn't know such an option existed. I think it's priced perfectly. I haven't received the mattress yet - If it's as expected I think I'm going to be a customer for life.

I'm very sensitive when it comes to skincare. I breakout easy & have been ultra-sensitive for as long as I can remember. A relative suggested I researched Saatva Mattress & after thorough reading and video reviews I think Saatva suits people like me perfectly. The service has been the friendliest I've encountered in such a long time, like they're family & just want to meet your needs but most importantly keep it that way! Glad I chose them & will definitely be a life-long consumer. <3

The ordering process could not be any easier. Can call to get more information before placing the order. The person you speak to is very friendly and very helpful I was told about getting a $100 off if any member of my family was in the military.... That feature is not mentioned if you just place the order without speaking to a person. It is great to save.

I've had my mattress for 2 weeks now and I'm in love. My back pain has been eliminated and I've been sleeping more soundly. The entire ordering process was easy, from ordering the mattress on the website, then getting a call from the delivery company 2 days later, and finally the delivery. The people who delivered the mattress and setup the bed frame were quick and good. The bed frame is good and sturdy and the frame/base is made of quality materials. After the 2 weeks the bed seems like it's becoming more amazing every day. I fall asleep quicker, I no longer have lower back pain, I don't wake up in the middle of the night, and wow is it comfortable. 10/10!

I called the service line because I had several questions regarding a possible purchase. The representative I spoke to knew the products extremely well. He was able to answer all of my questions even directing me to a different Saatva website so I could look at sheets, mattress pads, etc. I was ready to go back to my computer to complete the ordering process when he offered to take my order over the phone. I gave him my order and in the process he waiting while I went to measure my current mattress in order to determine which depth to purchase. He was kind, considerate, and fun to talk with. He made the entire mattress buying experience pleasant. I hung up satisfied that out of all the companies I had reviewed I had chosen well. The representative's name was Michael. Invoice #**.

This site gave excellent information about the products that were being offered. It made it very easy for me to order what I needed. I have been in need of a better mattress and did much research. Your mattresses were rated as the best for side-sleepers. Now maybe my back won't hurt when I get up in the morning.

I worked with Christina and Chanel. Both were very knowledgeable and professional. Yet they were also personable and listen to what I had to say in order to make the best recommendation for the mattress I eventually ordered. They were also very patient as I had several questions. Additionally they both worked with me to try to set up a delivery time at a specific time as I am trying to have another bed picked up and returned on the same day. Buying a bed without testing it first is a scary proposition for me. However both of these ladies made me feel comfortable that I was making the right choice and I look forward to getting a good nights sleep.

Just after ordering a Saatva mattress online, my father changed his mind about the firmness he preferred. I buy a lot of products and services online, and assumed that late in the evening, I would get an order-taker on the phone when I called in, but not a knowledgeable, friendly, and courteous service person. I was so surprised and happy that the person on the other end of the line genuinely wanted to help us change the order, and even made some recommendations and offered some details to improve the delivery and set-up experience as well.

After researching many options and weeding through way too much information regarding different types of mattresses, I decided that Saatva was a product that would definitively work for me. As a Holistic Health Coach, I am quite educated with regard to toxins in our home environments, and the bedroom is not a good place to be toxic!

Haven't received the mattress yet- just ordered so a little perplexed as to why they are already asking for a review about the buying process. So far, their customer service has been great. I had used a promo code to purchase the mattress, financed it through Klarna but after completing the order realized that the $100 was not taken off. I immediately contacted customer service and by the next day the money had already been refunded to Klarna. That's the way customer service should be- no arguments, just doing the right thing. Will update after I get my mattress.

Mattress buying made easy. Did a lot of research and visited a lot of web pages and Saatva always came out on top, even with all the Labor Day sales going on! Looking forward to delivery of my new Queen Size 11.5” Luxury Firm Mattress!

We have not gotten our mattress yet but so far the process has been most gratifying. We had a few questions and called an agent by phone who was most helpful. If the mattress is as good as the ordering we will be in heaven. They also gave us a military discount.

Very good experience so far. I can't wait to get our new mattress for our little boy. He will be so surprised. I would recommend this company to anybody that was looking for a comfortable bed and a good night's sleep.

I read about the luxury firm mattress online and went to the website. Used the chat feature and my question was promptly answered. We ordered the same day and I appreciate the email communication I have received since placing my order.

Although we have not gotten our mattress yet, the purchasing over the phone has been a superb experience!!! The representative help us was very knowledgeable and answered all our questions. By far the best mattress buying experience!!

Was nervous about making the decision to make such a big purchase online. So far, confident I've made the right choice. Spoke to Tom with my various questions about mattress heights, firmness, etc. He was very helpful. And personable. And helped me calm down. Excited re seeing how the rest of this process goes and looking forwarding to trying out my new bed.

Ordering online didn't provide all of the discount I'd found available; so, chatted with customer service, and had the most helpful service given me. Online military discount and found discount applied after purchase as promised. Couldn't find a better deal if you tried (for me - and Lord knows I tried)! Hope the product lives up to its ratings; and, I expect it will too!

Everything was explained in depth and Drew was patient while I made sure measurements were correct. And when I called back to change the mattress depth he held on while I measured me and the bed to make sure I could get on it since I am only 4’6” and disabled.

Just having the emails showing the love of helping the customer means a lot. Haven't received the mattress yet but it's that feeling you just know you're in good hands with a company that real cares and not about making a buck. The price tells it all. Can't wait to sleep like a baby.

Just ordered one day ago. So far so good, great communication. I'm not sure who you use for white glove delivery but I can highly recommend Schlep LLC in the Chicago and Milwaukee area. An awesome 5 star company on Yelp. They specialize in on demand moves, a friendly app for ordering, and upfront pricing. Just a suggestion if you are not familiar with them.

Buying a mattress is one of life's big gambles (on-line or in a store). Saatva has a business model that neutralizes many of the unknown issues by providing great background information and research, knowledgeable representatives (both on the phone and online chat), and a fair order-delivery and return process. All my questions were answered about construction, manufacturing, eco-friendly issues, and shipping. All representatives were knowledgeable and went "above and beyond" with their answers.

The salesperson, Kristen **, was very friendly, courteous and extremely knowledgeable about the particular bed we wanted to purchase. I must also add that I loved that there was NO sales pressure. Kristen, if you read this, thank you again and God bless you.

The customer service is very convenient, the online chat responds immediately. In addition, the communication with customer service is very clear, effective, and efficient. Very appreciate and keep high quality.

I purchase a King size Luxury Firm Mattress couple of days ago after a 30 day research online and in store as well. Quality and price is the best option for us. The website was easy and friendly to use, we customized what we wanted, we received the order confirmation and everything else on the spot. Thank you Saatva. We will review the actual Mattress in 6 months of use. Thank you...

I purchased a Saatva Luxury Firm mattress. After limited use, there seemed to be an issue with the mattress. Saatva customer service was stellar! Not only did the representative handle my concern professionally and swiftly; I was also given the choice of comfort level on the replacement mattress. The order was processed in less than two days! I recommend Saatva to anyone looking for a quality sleep system and stellar customer service!

I called Saatva to learn more about their mattress and possibly place an order. I spoke with Steve ** who I found to be incredibly knowledgeable. He was helpful and respectful. I ordered a mattress from him that day.

I slept on a Saatva luxury firm mattress for a week at an Airbnb and had the best sleep I've had in a long time. I have arthritis, including in my lower back, and sleep is very important to my overall health. I found the Saatva website to be clear, informative and helpful. I had a couple of questions regarding the frame and foundation so I called customer service. Justin answered my questions clearly, without trying to "sell" me on any of the parts I was asking about. I was very satisfied with our interaction. I eagerly await my new mattress.

I have gotten some updates on the order that I placed yesterday. I am told that the mattress will be delivered in 9-18 days which has given me an idea of how to plan to be at our home when it comes. I'm pleased to be informed.

We have talked “live” twice to place orders and once after hours to ask delivery questions. I’ve also used the chat window online. All great. Our son loves his bed so much we have now ordered one for us. Both orders were placed with very knowledgeable people who know their product line. I’m very impressed and can’t wait for it to arrive.

Everyone I spoke to at Saatva was courteous and very knowledgeable. A wonderful buying experience!! I hadn't really expected the help I received with my previous mattress purchase. I cannot wait to receive my new mattress!!

We’ve been purchasing mattresses from Saatva for several years. This latest purchase represents our 12th mattress. We love their service from start to delivery and set up. Everyone is courteous, knowledgeable and just excels at what their specific job is.... Excellent company!!!

Buying from Saatva was a pleasure. The size of the mattress was changed after the purchase and the vendor was very accommodating with the change. We have been sleeping on our classic firm mattress for a few weeks and have noticed an absence of back pain in the morning and also have not had episodes of waking and moving around to find a comfortable position. Read their tips on what pillow, etc to use and you will be as pleased as we are.

Our first Saatva Mattress was and still is awesome. It is going into a guest bedroom and will be replaced with the same mattress. I absolutely love this mattress and so does my wife. No morning soreness or backache anymore. I swear by it. Thanks, oh and by the way it only went up a very small amount since we bought the first one several years ago. Keep up the good work. Y'all are tops in my book.

Very helpful during and right after the order was placed. All of our questions were answered and communication with various departments was excellent. Looking forward to receiving the news that our order is ready to be scheduled for delivery.

Just purchased a Saatva Premium mattress online. The process was quick and so far, due to notices and progress reports from the seller I feel confident that I made a good decision. I'll update this review as the process continues.

I don’t know who Barry is but I love him. Probably one of the best experiences I’ve had with getting assistance over the phone. He is patient, kind, funny, and extremely helpful and knowledgeable about your products. He deserves a raise. I hope somebody sends this to the owner of the company because it's people like Barry that Are going to get you repeat customers! I am now so excited to receive both of my mattresses and bedding.

We absolutely love our Saatva bed and so do our dogs, they go to bed in the middle of the day. As an older woman with significant arthritis and severe spinal disease, my sleep was very poor. Since getting the Saatva my sleep has improved considerably and so has my husband's even though he doesn’t have the issues that I do. I spent almost as much on a bed that we replaced after less than 5 years. We definitely received Saatva.

Never thought I would ever be looking online for a mattress much less ordering one, but I did and here I am. Researched a lot of companies online and even ventured into a mattress store to look around before hitting the order button. Saatva had some great reviews and I knew I wanted an innerspring. Saatva delivered.... literally. I selected the king, 14.5 height, luxury firm and it was delivered Wednesday 7/24/19. Have slept on it only 8 nights and so far it’s a keeper. I love it! I didn’t order a frame as we have a very good one, nor did I order a foundation as I thought I would try out the old foundation and if it isn’t working, I would just order one from Saatva.

Purchasing the product was smooth & simple, will review again after delivery & try out.... So far great!! Site seems to have thorough information and reviews both positive and negative, free delivery and setup is a plus also.

They make ordering a mattress as easy as ordering a pizza! Go online, choose your options, pay and wait for delivery. The only thing that could possibly make this purchase any better is if they deliver a pizza with the mattress!

This company is fantastic. Their customer service is US people who are "right on it". They responded within hours of my contacting them and they were so understanding of my problem not to mention their 15 year warranty is great. As a widow, on a fixed income, I research everything before I buy and Saatva had the best mattress for the money and a great warranty (that I never thought I would use). Their warranty is better than what many other companies offer. When I bought this mattress 3 years ago I bought the semi-firm as that is what we thought I should have. I have 3 herniated discs in my back and the proper mattress is essential. Because I sleep alone I rotate which side of the bed I sleep on so the mattress is getting used equally. And every 6 months have the heavy mattress rotated head to foot (a 180 rotation). Lately however I found myself sleeping in the center because it was firmer and better on my back.

We bought a Saatva Luxury Firm 6 months ago and loved the mattress- my wife was having a huge back surgery and needed a great bed for her recovery, we had to exchange the 14” for the 11” so she could get in it! They were so helpful and expedited another delivery. Now we are back for #2 for our other bedroom. Can’t wait for that comfort!

I was in the market for a new traditional spring mattress that was also constructed with less toxic materials, natural latex, cotton, etc. I found Saatva online and their mattresses had everything I was looking for and the reviews were all five star! However, I was skeptical about actually buying a mattress online... How would I know if it was comfortable before making my purchase? What if, after a month or so, I found it wasn't what I wanted then what do I do??

Max answered my questions clearly and precisely. He helped me decide between Luxury Firm and Firm. The former mattress matches my sleeping pattern. The financial and delivery data were handled flawlessly. In an industry with many confusing elements, Saatva is a standout for simplicity and quality. I can’t wait to get busy sleeping.

I was looking at Saatva's website but wanted to make sure I was ordering the correct bed. I called the 800 number and spoke with a young gentleman, Timothy. He was extremely helpful, answered all my questions, put my order in for me, and even called me back the next day to tell me that everything was done and that he had made sure, at my request, that my bed will be delivered on a Tues., Thurs or Sat. I was very pleased with his handling of my order and his followup. He even emailed me his direct phone number.

I was given a recommendation to purchase my new mattress from Saatva and found their website. The selection and purchase process was easy and a later call to customer service quickly addressed a small issue.

This is the third mattress we have purchased from Saatva and we couldn't be happier!!! All the employees are wonderful. They are kind, knowledgeable and assist the customer in any way possible. Unlike another company that I have dealt with :( Saatva will allow you to try all their products and if you are not completely satisfied, they will allow you to return their products. This is one of the reasons I am a return customer. They have excellent customer service business practices and they stand by their products. Personally speaking, my bed is the BEST. I purchased a firm mattress and and it is not only supportive but still soft enough to be comfortable. I cannot believe I waited so long to purchase it. I would recommend the SAATVA company to everyone. Their prices are better than those who constantly advertise that they have the lowest prices. I would give SAATVA "10" STARS if that was allowable!

I am waiting on receipt of my mattress but wanted to comment on customer service. I dealt with Yasmine (NYC) and she was wonderful! Yasmine was very professional, very knowledgeable about the product, and answered all of my questions and concerns, giving great guidance in my mattress selection. She was very kind and patient with all of my questions. Absolute pleasure dealing with her!

We can tell a difference between the old and the new mattress. We are in love with the bed. The communication and customer service is awesome. We continue got follow from the service department. Good Deal!!

I went to a independent research team and came across Saatva. They gave it a 9.5 out of 10 stars. I was considering another online memory foam mattress but really wanted a hybrid. After clicking on their website and reading about the product I was impressed with the care and construction and the return policy if not satisfied. The welcome email listed the phone number and email address if there was any problems with the delivery and set up. Should be receiving mattress 9-18 days as they build as order which is a fresh off factory to home. So I will be giving a review after I receive and sleep on the product. D. **

I had many questions and all were answered. My son is special needs and uses a cpap too so a good bed is very important. He has a sleep problem so I am hoping this bed will help that. I am happy you have a twin size because my son's bed is very small.

This is the first time we have purchased a mattress online, but I could not believe the prices in stores. I first purchased a Saatva classic twin mattress to try it out. I put this mattress in our RV and loved it, so we just purchased the Classic King Size mattress for our home. Both mattresses are the plush soft, which to me is still quite firm. I slept on the twin mattress for two weeks before ordering the king size mattress. Can't wait to get it! Fairly quick shipping. The only complaint was the delivery of the twin mattress was somewhat haphazard. They changed the delivery time 3 times after confirming the delivery time of between 1-2 pm. It was finally delivered about 7:30 pm that day.

Just ordered a mattress. First time using this company. My mattress is currently being made so still in order stage. Love the website, love the transparency and open communication so far. Can't wait to see what the product and delivery process are like.

My previous 5yo Serta mattress broke down. I was disappointed that a firm mattress would breakdown that quick. I have an old hip injury from powerlifting that I thought healed. I ordered my Saatva mattress because I had developed severe hip pain and I couldn't sleep at night for a week. I figured out it was my mattress because my pain was worse when I lied down. My Saatva mattress was a Godsend. In less than a week, my hip pain has decreased from severe to almost nothing. I was able to get a good night sleep and I can function again without hip pain. Luxury firm is an excellent choice for heavier, muscular frames. Thank you so much, Dan **

First I would like to say that I did a LOT of research before deciding on purchasing a Saatva. I did have some questions while I was online ordering and the live chat session made it very easy to get those answers. I spoke with Francis via chat live and she was very knowledgeable in answering my questions. I was immediately emailed a receipt for my purchase and within a day received another email letting me know that my order has been processed. So far it has been a very pleasant experience.

I bought my mattress online. I haven't received it yet, because it isn't ready for at least 10 days. The online process was easy and I emailed them a question about my order also. Received immediate answer.

I will preface this by saying I have not received my mattress yet but I am excited sheerly because of the wonderful customer service I was provided during my search. I researched a lot of other mattresses but ultimately decided Saatva was the best fit for me. I was hesitant about pulling the trigger on such an important investment but the security of the "$99" restocking fee made the decision easier. A coupon I was trying to use didn't work but the representative quickly rectified the matter and did not try to upsell me when I asked questions. I will follow up when I receive the mattress!

Called customer service with some questions prior to placing my order. Gloria answered all of my questions. She was friendly, helpful, professional and courteous. I'm looking forward to receiving my mattress.

I don't often give a company an "exceeded expectations" rating, however, in this case I MUST. The experience in researching the website, using their chat service and speaking directly with customer service has definitely exceeded expectations. After our research, the ordering process has been seamless and the ongoing follow up contact from Saatva goes beyond anything I have experienced...thus far. Again, this is just the start, however, I believe I am echoing many others comments about the customer service and now I await the mattress!!!

I’m not going to mine words. I was quite hesitant about ordering a mattress online. I’ve been reading reviews and doing research for months. Kevin answered my questions so well that I decided to take a leap of faith. My only complaint - since this is a 38th anniversary gift I was hoping to be given a pair of pillows thrown in???? I hope I’m going to love the mattress as much as I enjoyed my purchasing experience.

When I placed my order I failed to enter the info for a discount. I sent an email hoping I could still get it. I instantly received a very courteous phone call, and the discount was applied. A day or two later, before my mattress had shipped, I found out my car needs an expensive repair, so I emailed to ask them to cancel my order. Again, I instantly received a very courteous phone call, and my order was cancelled without a moment's hesitation. Once I get my finances in order again, I will DEFINITELY place that order again. Any company that places such a high priority on customer service intends to have happy customers, and I have no doubt their products will be superior.

It was easy to talk to a live person on the phone. He took my order and answered all of my questions. They will deliver the mattress to my home free of charge and dispose of the old mattress at no cost to me. In Wyoming that just doesn’t happen all the time.

Had misgivings about ordering a mattress online despite the excellent reviews Saatva had received. Called initially with a number of questions... Coil numbers and strength, wrapped or not, degree of firmness, delivery, trial period, returns, etc., etc. Young man we spoke with was patient, knowledgeable, courteous, and reassuring. After additional thought, called back and ordered. Lest, the representative with whom we spoke, again was highly professional and most helpful. So far, the experience has been excellent. Now, we await the delivery, and will see if the mattress lives up to its promise.

I spoke to Frank in great depth about buying a mattress. He never rushed to get off the phone, he listened to my questions and gave a genuine answer. I am a HUGE researcher before buying really anything. I went to several websites and Saatva was either number 1 or 2 on all of them. I am 6'4". 240 lbs and ordered a king mattress in firm, mainly due to my size and weight. I have a really bad back and need good support. I am confident after speaking to Frank that I am getting a quality bed. I await delivery in 9-18 days.

This is customer service. We have been contacted immediately in regards to the measurements to make sure we knew how high each would sit in our bed. We were given suggestions on supports to give more life to our mattress. (This was all before the order went through final processing). I have been able to respond via text or email. You can tell a person is handling your order from the very beginning.

Everyone has been cooperative and helpful. I can't wait to receive my new mattress. A date has already been arranged for delivery. The company makes the purchase procedure so easy. There is always someone available 24/7 to answer any questions.

I called to ask why I hadn't gotten a confirmation email about my order. Everything was taken care of right away by a friendly, helpful rep. Today I got another email just to update me on how the process of getting my mattress to me is going. So far so good!

After an attempt to order online thru Saatva failed, I telephoned Saatva customer service. This experience was made painful by the Saatva representative repeatedly pushing to sell Saatva sheets he said were needed for the bed I wanted. I also did not appreciate his repeated questioning me on whether I was sure on the size of the bed, even when I asked him more than once to "move forward to finalize the purchase" - this was all recorded.

I heard about the mattress from a few friends who have one. I did a ton of research and comparisons before deciding to buy. The process to purchase was made so easy and simple!! The details on the buying page were wonderful, helped me decide the size and height I wanted. The other options were great as well and I did get the mattress pad too!

I ordered my mattress and when I got the news it was being delivered, I was ecstatic! Then I was just given a delivery date and time and wasn’t able to get a hold of anyone to change the date of delivery. I was told they only deliver to my area two days a week and I was also told if those days didn’t work out, I would have to wait another week! I am not extremely upset and ready to cancel my whole order. Terrible customer service and terrible delivery service. If I go through with this purchase, I will never buy from them again. If I get my mattress soon, I will be happy to edit my review.

We just got our bed. We had plush bed before and how it ended up hurting me every day in the morning. I wanted a perfect bed that is hard and plush at the same time. Saatva Mattress delivers just that. It’s been two days. I wake up fresh, and with no pain or whatsoever. I will recommend this to anyone and I love it already. Can’t wait to sleep in it every day. I don’t think I want to stay away from my bed ever. No kidding! I love it.

I have ordered 3 Made in America Saatva luxury firm mattresses. One to my mother, my son & one for my guest room. Their customer service is excellent. They are with you all of way from easy online purchase to confirming you measured correctly and realize how the mattress you chose for your bed frame is the proper size. There is nothing like a Luxury Firm Saatva mattress.

I had been exploring the website to research what Saatva has to offer in the way of mattresses, and the prices. My desired product was a Split King mattress, which I was able to price on the website. Then the next day my brother, who as a satisfied customer had originally recommended Saatva mattresses to me, sent me a link to his referral, which would reward us each with a $75 Visa gift card if I placed an order. But when I used his referral link, the Split King size was not listed among the offerings (only King and Cal King, as well as all the others - Twin, Long Twin, Queen, etc.). I don't know if this was a quirk just of my brother's referral link, or a glitch for everyone who tries to use a referral link to order a mattress. Either way, I hope you look into it and fix it.

We purchase a Saatva Ultra Plush in Aug. 2018. It arrived and was set up on time. Young guys did a great job. About ten months later we noticed a sagging on both sides of our mattress. We turned it 180 degrees and it didn't appear to help. I called Saatva and the young man who helped me didn't wait to order us another mattress. I couldn't believe that this was happening. Outstanding service.

After several weeks of back and forth on which brand to go with, we decided on the Saatva. I ordered it online about 10 p.m. last night. As I was clicking through my choices, Ina came on the chat screen and offered to assist. I did have a few questions for her which she answered promptly and courteously. Bottom line, I was very pleased with the ease of the buying experience.

So far I’ve only received the mattress protector. It’s very soft and I’m glad they sent it before the mattress so I can have a chance to wash it. The only negative so far, is I had no idea the mattress pad was coming. It would of been nice to have gotten communication about that before it arrived. Still not an unhappy customer. :)

The order is 80% complete. Yet, I have received many pertinent updates, none overwhelming, and just enough to message me in the process. I have had to contact customer service due to an incorrect delivery addy on my part. This was responded to within minutes, adjusted and completed the same day. This to me is an exceptional customer response time. It's a wonderful as well as professional approach to online purchasing. The last couple of steps are delivery and set-up. Looking forward to those. Even the Delivery company has been ultra professional. Would I recommend Saatva? ABSOLUTELY, EVERY TIME! Don't waste your time, energy and money on subpar workmanship and businesses, there are way too many to choose from out there.

I had a few issues with the mattress. The third mattress we received was the one we should have purchase to begin with. We ordered the Luxury Firm because the Saatva website kept referring it was like sleeping on top hotel mattresses. We travel a bit and love the luxury firm hotel mattresses. When we received our first mattress, it was not what we expected. Actually, there was a large hump in the middle of the mattress. It was returned and another was delivered. My husband’s back began to bother him and it got progressively worse. I called again and we decided with the customer service reps recommendations to get a firm this time.

I ordered a Saatva mattress a few months ago. I've been having back and neck issues. The mattress did not work out but the customer service has been amazing. They called and followed up with me via email when it was delivered on time. They provided advice and suggestions when I reported that the mattress I had was uncomfortable and sent a pillow top for the softer mattress when the harder one was not working out. And, they, scheduled the pick up of the mattress (for a small fee that was disclosed up front) that is not working out with a thank you for being our customer. I wish the mattress had worked out as I really want to support and reward this type of company.

My experience started with the moving company assigned to my order. The moving company TCMS was originally contracted and contacted me via automated text to set up a delivery day. I went thru the prompts and the closest delivery day was 3 weeks out, and I’m 15 minutes from their warehouse. So I contacted CS for a possible switch in delivery day and got no answer over the phone so I sent an email and receive one back promptly stating that the only available days were the ones through the automated machine. So I bit the bullet and went thru with set up a say 3 weeks out expecting a 3-4 hour window for delivery which is the usual, "I’m a dispatcher and CSR and we don’t do any windows greater or lesser unless it’s special circumstances."

I purchased a mattress on their site, but upon delivery it was too large to fit up my stairwell. I explained the situation to Carl with Saatva customer service, and he offered to exchange the mattress for one with a lower profile or for a "split design" mattress. I was not interested in either option, and he did not press the issue or try to upsell me further. He immediately agreed to process a full refund, and within 10 minutes I received a notice from PayPal that he had done so. He was courteous and attentive, and this was an incredibly easy process to get a full refund. 100% satisfied.

I ordered a new luxury firm mattress from this company. The mattress arrived broken. They were very friendly and helpful and gave no push back. They just solved my problem without any difficulty. I would recommend them to everyone that is looking for a new mattress.

They were professional and handled all of my needs when I forgot the frame, they helped me add it with no hassle. Mandy focused on my needs and sent me my order confirmation in speedy time. I just wanna say thanks for the help and keep it up!

I’m going to review the order process I experienced. From my online order to delivery notification, everything went smoothly from phone calls to emails. I was kept updated from start to finish even letting me know when my order had come out of production and when to expect a delivery phone call. The delivery call was stated for 3-5 days after coming out of production and I received the call on day two with delivery confirmed for the next day. I also received a follow up email confirming the delivery date with a four hour window. I can’t say enough about how well this company conducts their business and customer service. I’ve had a very positive experience with SAATVA.

S/w Jia from Saatva to make a mattress purchase today. Smoothest transaction I have ever made. They made it so easy and quick. Jia was so very nice, great customer service. Product is made in the USA which is wonderful, and if you are in the military or a veteran you receive a discount I believe. One of the best companies I have ever had to deal with.

After a month of sleeping on this bed, which has been comfortable from the start, this is the best bed we have ever tried. Customer service was great in answering questions, delivery of the bed was prompt. We are very happy customers.