Saatva Mattress Reviews

The purchase and delivery of the mattress was smooth and without issue. My wife and I liked that there was a 180 day trial. We ultimately decided we didn't want to keep the mattress. We felt it was smaller than our prior queen mattress and both thought we "slept hot" on it. That's when the customer service became an issue. Initiating the return involved speaking with a customer rep that tried to convince us that our experience was uncommon and questioned our reasons for wanting to return. Regardless they indicated that they would begin the process and we would be contacted to coordinate pickup of the mattress. Weeks went by and no one contacted us. We had to call them and they became increasingly difficult to reach, and requiring us to invest more and more time to ensure the return was completed. More time went by and another customer service call to try to get them to complete the return. Meanwhile we continued to be charged by Klarna.

I have owned two Saatva mattresses over the past decade. After I wrote a less-than-stellar review on a website regarding my current Saatva Mattress (which was giving me back pain), I was sad to discover that my account was removed from their store. This made it difficult for me to research how many years I actually owned this mattress prior to making a decision on buying a new one.

I researched mattresses online & in stores. I went with Saatva for the quality & affordability. I placed my order in March. I STILL have yet to receive my mattress. The transfer date from production is pushed back by two week each time a new deadline approaches. I have been living, working, & sleeping in my living room on my couch since March. We are approaching mid-May. My new transfer date is not until mid-May. Wonder if that one is going to get pushed too?

I ordered a Saatva Mattress on March 10, 2021. They promised delivery in 10 to 14 days. I called Saatva on April 1 to inquire, since the mattress should have arrived by March 24. The person who answered the phone apologized for the delay, and refunded my Visa account $50 for my having to put up with the delay. He said that the mattress would arrive by April 21. He also re-wrote my invoice so it looked like my order date was April 1 (rather than the actual order date of March 10). Why re-write the invoice and update the order date? I suppose he wanted it to look better for Saatva.

I purchased from this mattress company on March 3rd of 2021. On the website it says, "due to Covid-19, we are experiencing delays up 15-30 days." I decide to purchase (big mistake). I receive a date of when that will be purchased and I begin to wait. On the day of when I am supposed to receive an email/phone call, I receive nothing. So I decide to call. Guess what? No call waiting for an online e-commerce company. If you want to reach someone you have to dial over and over again until someone picks up.

You will never receive it. I placed an order 2 months ago - the website states that delivery is supposed to happen in 9-21 days - what a joke! At that point, they promised a mattress by today - two months after my order - and I get a phone call telling me that it will be delayed at least another full month. Meanwhile, they keep running sales on their website and mention nothing of delays in filling orders on it. Only buy a Saatva if you want to pay $1500 to sleep on your floor for three months.

Saatva experience has been great so far. Bought a bed 60 days ago. Would like to return it as I’m not comfortable. This is when customer service maybe goes sideways. No response to chat or VM. Can’t return. Help.

We ordered our mattress about a month ago give or take a few days. We were told it would be delivered by the end of March... Yeah I know pandemic= strain on supply chains. I work in the supply chain industry and know better than promising something to my customers that I am not sure I can make happen. As we got closer to the first promised date, we kept trying to log in to the website and check the status of our order. The status did not update, at all, for weeks, only showing it was being processed. Finally on Monday, via the online chat option “Joseph” tells me the delivery team has my mattress and it should be at my house Wednesday. Today is that Wednesday and no mattress. We go back to the online chat and speak to good ol’ Joey and he offers a $100 refund... I’m guessing for time and suffering. At this point I am ready to cancel the entire order and get a Purple/pink whatever color name the bed in a box thing is.

Throw out the bed in the box and get this! We tried three well known beds in a box, woke up with pain with all of them. After doing a ton of due diligence, I went with the Saatva Classic (plush) and this bed is a slice of heaven! We sleep more soundly, dream more, need less sleep yet wake up refreshed but don't want to get out of bed! LOL. Oh and no more hip or shoulder pain (for those side sleepers out there). Lastly, customer service is awesome and respond in a timely manner. A+.

I ordered a Saatva classic luxury firm mattress and Copenhagen bed frame. The mattress arrived on time, however the delivery truck forgot the bed frame and I had to wait 3 days for the frame to come. When the frame arrived the delivery company refused to bring the bed inside and would not set up the bed, so much for white glove delivery. I spent the afternoon setting up the bed (4 hours). Once it was set up I got into it only to find a loud creaking noise coming from the frame. I checked all the bolts to ensure everything was correctly assembled and to my dismay the bed was noises despite having put it together properly. I would have never bought this frame had I known this was going to be the experience. The thought of taking it all apart and boxing it up to send back is just awful and I am very disappointed with this purchase. Saatva has failed to meet my expectations and I regret purchasing this bed frame.

Firsty, we received our mattress timely & everything went well. I really liked the mattress but my wife didn’t. We let the company know, so they offered us a free mattress topper. Again, I liked the comfort level but my wife did not. We then exchanged our mattress for another model. That was a simple process & we paid $100 for the new delivery. That mattress didn’t work for my wife, so we decided to purchase a different bed. Things went bad when we asked for our refund.

I read many reviews prior to buying this mattress. It felt like a good decisional the time, but I am now regretting it. I purchased product on 3/8/21 and it is 3/30/21 and I still have not received my mattress. I couldn't track the product after purchase b/c Saatva system would not take my password and would not let me re-set it either. I couldn't speak to a human b/c no one answers the phone and VM was full. Wrote an email, saying I thought customer service was poor, asking for help w/status of mattress delivery and my password. Recvd. email from Tessa telling me to refresh screen-REALLY!

It's truly an scary experience to order something you can't see or touch before you purchase it. Everyone at Saatva was extremely helpful and very knowledgeable about their mattresses. We ABSOLUTELY LOVE OUR NEW MATTRESS.

Their delivery times are a lie! Chat support worthless! Phone line goes straight to voicemail! Email response said they can’t respond for 72 hours! Ordered mattress and foundation on Mar 3. Supposed to be delivered in 9-15 days. Checked order status every day (it progresses through about 7 steps). As of today, March 21st, it’s still stuck on step 1 which is “order received”. 18 days and zero movement, but they were paid in full on day 1. Such a crock of bull. Their excuse for unacceptable production and lying to their buyers is the pandemic. It is their safety net. Just received an email that due to the “pandemic”, it will be at least another 2 weeks. Do not trust this company! Very misleading. Chat, email and voicemail all preface the same excuse. I haven’t been successful reaching a human being at this company.

This review is about the return process not about the mattress. I hope it helps if any of you were like I was and on the fence with trusting a home trial not having a bunch of fine print. My wife and I purchased a Saatva Classic Luxury Firm. It was NOT the mattress for us. The first 4 nights I loved it. Then my back (I have a L5/S1 spondy) got worse and worse. We tried it for 140 days. That’s how much we hoped this would work as we are so tired of the mattress hunt.

Let me be honest, the mattress I am reviewing was purchased at the end of 2016 so perhaps they have truly changed for the better. We have chosen to sleep on the couch at times to avoid this mattress. It is firm, so firm, and so uncomfortable. We told Saatva that it was too firm and that we wanted to return it. They promised that the mattress topper they would send would make all the difference and allow it to "break in." It most certainly didn't (and the bed still hasn't broken in) but in the process of waiting for it to break in, we missed the return period. Don't make our mistake. You don't sink in, not at all. We saved up a lot of money for this purchase and have regretted it ever since. I know most people would have just bought a new mattress by now, but we didn't have the funds to completely replace this mistake right away. We are so looking forward to a new bed sometime in the near future. It will most certainly NOT come from Saatva.

I was nervous about ordering a mattress I had never even sat on in a store but after many mattress fails from local reliable mattress stores, I felt I had nothing to lose. Their guarantee to take it back if we were unhappy sealed the deal. I tried it, I loved it and a year later bought another one. Now I'm ordering my third. Very happy - Even after two years, the mattress has not developed any saggy spots and the support is still as good as the day I ordered it.

We were moving from Florida to Texas in January 2021, to a brand new home, and wanted to have the Adjustable Platform/Solaire Adjustable mattresses arrive soon after arriving from our move. Online it shows every time you place the frame and mattress in the cart, the approximate date it will arrive within a few days, and usually within 10 days from ordering. So I waited and waited; then ordered so the timing would be right. Directly after ordering, Saatva calls to let me know it will be delivered in 45 days. I expressed my displeasure as the website is clearly a mess. Had the website informed me it would take 45 days, I would have made the order 45 days before moving. But there is nothing you can do except cancel.

The purchasing experience was easy but the mattress itself isn’t comfortable and you feel every little move from the other person. I read lots of great reviews so I bought it. I regret getting rid of my memory foam for this.

Dealing with Saatva was very pleasant. They followed up on things that I had overlooked and didn't realize it. Their knowledge of the product and helping me with my uncertainness was very helpful. I did not feel like I was at a used car lot where the sale was life or death for the salesman. I felt no pressure but was given information about their product and left to make my own decision. My mattress is now being made and will follow up with another review once I sleep on my mattress.

I called to ask when the sale would end. The sales rep. told me and gave me his direct line in case I had more questions. I thought price might have gone up so on the last day of the sale, before placing my order, I called to find out if it had and to ask if I could get the lower price from a week earlier. He gave me the lower price, answered all of my questions, helped me decide which mattress to order, offered the mattress cover without pressure of any kind (I did not purchase it), remained patient and professional throughout the call, and even offered to add a note to try and get my mattress delivered as soon as possible. Even if it doesn’t get to me any sooner, the fact that he wanted to help and that the company’s system allows for a note like that really made my day. I have nothing but praise so far for the Saatva Mattress. Thank you for making my experience such a positive one Tom.

Wish we'd figured out we both didn't like our Solaire in time to return it. First the good: Well, honestly the best thing I can say about it is that it isolates movement fairly well. I can get out of bed to go running and not wake my wife. Delivery guys were good, but initially didn't want to take away the old bed, which was irksome. But they set it up quickly. The bad: Honestly, this isn't nearly as adjustable as the marketing says. It literally feels like slapping a foam topper on an air mattress for camping. Ever wake up while camping and the air mattress has deflated? Yeah, this feels similar. Better, but similar. The ugly: The adjustment device is very fiddly. You click up, it doesn't go up. You click up and hold, and it inflates, but doesn't stop at a number you want when you release. I wake up in the morning on a different number than I thought I went to bed sleeping on. It's honestly really irritating to use and I don't like being irritated right when I'm going to bed.

We bought the Saatva Solaire Queen Split bed. It stinks. It is too small and you feel like you are going to fall right off onto the floor. It is cumbersome, the sheets are absolutely ridiculous, and there is no mattress topper that goes with the split. Without the mattress topper you are literally sleeping on a plastic pool float covered with a sheet. The people who came to set the bed up were inefficient. After they left, we had to try to figure out how to program the controls.

I cannot believe I paid $1000 for this mattress. I ordered a luxury firm queen mattress and it is hard as a rock. When I tried to return it, the company shied away and offered a pillow topper to help out. This is just a small piece of cotton padding and made no real difference. It's been months since I have had this product and it still gives me a backache, when I have never had back issues before purchase. 100% would not recommend this product.

I purchased a king size Saatva Solaire mattress on Jan 12, 2021 and it still have not arrived (February 10, 2021) despite claim on 9-15day white glove delivery. I got an e-mail this week that it will be another 2week delay. Their website still lists their delivery time of 9-15 days even though they know they cannot deliver to it. They claim delays are related to the pandemic but you would think they understand how the pandemic is impacting their supply chain and shipping schedule after 10 months! Oh, by the way, they charge your credit card on the day you order, not the day they ship. I complained to the company and suggested they quote realistic delivery times, and not charge people until they ship the product. I am sure the mattress will be nice, I just don't know since I am still waiting.

My wife and I have had our king size Saatva mattress for six years. We are large frame folk, with a collective weight of about 430 lbs. This Saatva mattress has been excellent. After six years it still doesn’t have body impressions ( we rotate mattress every 6 months). We always look forward to getting home from a trip and back to the Saatva. It is important to get the firmness that best works for you however, but you’d be hard pressed to beat the quality of a Saatva mattress for the price! (this was an unsolicited review, we just wanted say “thanks Saatva!”)

Ordered a mattress, was told 8-13 days. On 13 day I contacted company, was told they would check and get back to me. They didnt. I called, couldn't get thru. I emailed, I went on their chat again. Could not get anyone.

My experience with the purchase of their dual-layer spring mattress, delivery service, and customer support is second to none. They treat their customers well, and communicate very well and completely. I own a dual spring mattress which, after 2 years, is holding up nicely and is very comfortable. In a time where most companies treat customers like a commodity, it is refreshing to be treated like a true customer.

"After looking up reviews of top mattresses on Bestreviews.com, I was directed to the Loom & Leaf bed. I read a lot of the reviews and was skeptical because nothing is ever that great. I was wrong. We order a king size mattress with level 7 firmness and my wife (who has had 2 disc surgeries) finally had a night's sleep with no pain. I find myself not tossing and turning during the night as I did before. We both love this mattress and would give it 10 stars if we could. My oldest son laid down on the bed after we got it and he ordered him one as well that night. Saatva you have lifetime customers. Please don’t change a thing with your product."

I know it is very difficult to trust websites on products that we want to purchase but I must say this was an amazing experience, quick and easy. I had already purchased a mattress from a different company and I wasn’t happy with the quality of the mattress. I took a chance and purchased the classic mattress from Saatva and I must say I am very pleased with the service and product. The mattress fits my needs and I highly recommend it. I will definitely advise people to purchase.

I really wanted a Saatva Mattress after researching mattresses and returning a different brand that didn't work out. I had to cancel my order after SEVEN weeks passing before my mattress was made. Even at that time, there was no guesstimate possible as to how much longer it would take. For that reason, I ordered a competitive product, which was also made to order, but delivered in 10 business days. Saatva's customer service agent Morgan, was fantastic. However, the supply chain had a total fail and Saatva lacks any appropriate communication process in place to obtain any scheduling information from their manufacturing partners. They can do better, and I am sure at some point soon, they will.

We ordered the Saatva Classic and have had it for about 4 months. I never dreamed I could sleep so much better. Both my husband and I are getting more sleep and loving the feel of this mattress. It's cool, it's comfortable, it makes me want to go to bed! I highly recommend the product and Saatva's service. The delivery was exceptional and much appreciated during the pandemic. We will replace another mattress with Saatva soon!

I was contacted shortly after the review by Saatva. The problem was resolved within a week.

I give 5 stars for customer service - but mattress quality not great. I ordered the 14 inch soft plush mattress which was great - however taller than stated and was actually 16.5 in with the pillow top. I decided to switch out for the 11 inch mattress. However when the 11 in mattress arrived the pillow top section was not fully filled and had about 50% less "pillow" stuffing than my first mattress. I decided to keep the taller mattress and just deal with it... until about 1 months later the pillow top was flat and the mattress was now quite firm and causing my back to hurt and my hips to go numb at night. Had to return....bummer. But customer service was truly top notch!

Posting this to make sure that other buyers don't get caught in the same mess which I did!!! After doing a gazillion reviews, I thought I found the perfect match with Saatva and was super excited, only for the mattress to never arrive, yes you heard it right, it never arrived!!! More than delay, their weird customer service and continuous dishonesty this entire time totally baffled me!

We got the medium firm at first and it was fine for a couple years although my husband started having aches and pains. We got the firm for 200 and it was ok for about 6 months then we both started having pain. We are young and in shape. The bed caves in on the sides. I wake every morning with my lower back feeling locked and in pain. We will not purchase one again.

Updated on 10/25/2022: In January 12, 2021 Saatva replaced my newly bought mattress, by a Saatva Classic firm, because my original new mattress started making a great deal of squeaking noises every time we move about or sat on it. The new mattress started to come apart from the inside thus, resulting on a hump in the middle of the mattress and is only 1 year and 8 months old. This happened spontaneously and there is no explanation for what happened, as I weight 145 lbs and I am the only person sleeping on the mattress. It boils down to poor craftsmanship and the lack of quality control at the Saatva factory. I have a number of pics to show the camel effect of the mattress and hope that someone from Saatva calls me and help me understand how this "new" replacement mattress could come apart with my feather weight. My name is Julio ** and mobile number is **.

NEVER AGAIN. I bought a king size bed, adjustable base and a headboard from Saatva in August. In September, they delivered it, but could not attach the headboard because parts were missing. After several attempts at emailing, texting and calling them, I finally was contacted back to get the problem resolved. The installers came out once again, but the bed was still missing the parts to install the headboard properly. Again, I made several attempts to get anyone to call back to me about the problem.

I ordered 2 mattresses from them, 2 weeks apart. I did this intentionally: I wanted the first one to arrive ASAP, but the second one was far less urgent. I told Saatva this. Instead, they delayed my first order until my second order was ready, so they could save on shipping and send them both at the same time. Shame on them. No true luxury company would try to save a few bucks on delivery fees, at the expense of customer satisfaction.

Updated on 7/13/2021: We were quickly contacted by Saatva both on this site and by phone. They offered to replace the mattress again - as it carries a 15 year warranty. At first we declined and really wanted a refund. Refunds aren't allowed outside the 180 day trial. Unfortunately the issues didn't start until after the 180 days. After much discussion the rep thought we should try a firmer mattress at no charge. I decided to wait to re-review it. We received the mattress in November of 2020 and to be honest, it's not any better. It lasted a bit longer than the first two but began sagging in the butt area and is now caving towards the middle. Sadly we are out the money and need a new mattress. On a positive note, they do have great customer service and did try to correct the issues but I'm not sure how these things go 15 years.

I received a call today from one of their managers. He gave me detailed information on what was causing the delays. He took my feedback on how to make better use of their automated customer update portal. The biggest source of my misunderstanding was that Saatva does not actually own any of their US factories. Before understanding this, I could not fathom why they could not get an update from their factory at will. They assured me they do have numerous quality control measures in place to make sure that their recipe and specs are being followed.

A director reached out to me saying that my review would get posted on their site. I just checked and I do now see that my review was finally posted, but there are no star ratings associated with my review as of this moment. I find that strange. I highly do not recommend doing business with this company after having spoken with their customer service director.

Purchased King Luxury Firm (Classic) about a year ago. I've love it but wife wanted something firmer. Was going to purchase Sleep Number but saw that SAATVA offered same style mattress with more options and, according to many reviews, as good if not better. Ordered mattress on 13 Sep. Received email acknowledging order and provided link to track status of my order. To this day, status of order still reflects only that the order has been received. Called numerous times and no answer, just a recording directing you to their website to check the status of your order which never changes.

It was a review by Consumer Reports that brought us to Saatva. We were already an air bed user and it was good to see new choices. From the first online chat to delivery, this was a first class operation. Communication was superior. The bed itself is extremely comfortable and appears overbuilt. The adjustment remotes are hard wired, which took some getting use to, but they are basically set and forget. The topper is far superior to my previous air bed with much better heat dispersal. Memory foam has a reputation for holding body heat. Not the case with the Solaire. Whether you are considering an air mattress for the first time or a seasoned sleeper, you won't be disappointed in Saatva. Highly recommend.

I have no words to describe how great this mattress is!! I have spent in upwards of $5,000 for a mattress in the past, and this mattress outweighs them all!! Comfort, appearance, wait time, delivery, cost...all top notch. After sleeping on this mattress, I would gladly pay double, even triple, what I paid (although it’s great I didn’t have to). Sleeplessness = gone. Back pain = gone. Extremity numbness = gone. Mattress of a lifetime.

This shouldn't have been a great review due to delay of product arriving, then the wrong product being delivered. That is not the end of the story. Saatva personnel were mortified this had happened, especially due the long wait in the first place. Another mattress was ordered immediately and it arrived in the expected time. The reason I can give five stars is because the mattress itself is worth it, besides the concern staff took to get me the correct mattress. I'm sleeping great and btw, the "wrong mattress" was amazing just not the right firmness for me.

After posting online complaints, 2 executives contacted me and I received my refund about 2-3 weeks later as a direct deposit. They actually tried to process sooner, but I gave them the wrong account number. Glad I did not have to wait any longer for the mythical check to make its way to my mailbox.

After the hassle of trying to get ahold of someone, Roger reached out and was able to fully remedy the mattress topper situation. His help was greatly appreciated.

This company stands by their promise of "customer satisfaction guaranteed." I would definitely recommend to a friend, and when the need arises I will purchase from this company again. Ten stars, excellent customer service.

After a lot of research and You Tube videos on the best mattress to buy, I decided on the Saatva. My husband and I love our Saatva mattress! He says it is the most comfortable mattress he has ever slept on!

I simply love this mattress. I have a queen-sized firm Saatva Classic and it feels amazing to sleep on it each night. It is firm, does not sag (something I've struggled with every other mattress that I've bought), and fully supports my back. I got it with the Lineal Adjustable Base, and it is worth every penny. I no longer have to stack pillows to raise my head, and can just move the head-side of the frame up, thereby ensuring a perfectly sound sleep without any neck issues. Lastly, their customer service and delivery team are amazingly helpful and friendly. I would highly highly recommend this mattress.

Saatva is a company with the highest quality products and services. Their foundational commitment to delighting customers is evident in every aspect of their organization—indeed, it is the bedrock of their brand. As a previous quality consultant with a Fortune 500 company, I rate Saatva "A+" for its dedication to delivering an outstanding experience in the quality of their mattress lines, in the highly dedicated customer service organization, and in their contracted third parties who deliver, set up and service their products. When customers have so many choices, it is a surprising rarity to experience the real thing in quality. If you are looking for a great night’s sleep and the assurance that you’ll be satisfied with your total mattress buying experience, you need look no further than Saatva. I'm so glad I did!

I am on my feet as a healthcare worker approximately 10 hours a day and come home to spend even more time on my feet as "Mom". My back and hips were hurting all the time the past few years! While sleeping, each time I'd roll over I would have to use the backboard for support to move my painful hips and back. I would wake up exhausted from having to roll over into different positions trying to relieve the pain! I have been a Saatva owner for less than a month and already feel an incredible difference in my lower back pain and hip pain. I am so relieved!! I sleep so much better, wake up less and can move more freely. I can't believe a mattress can make such a difference in my well-being! I have so much more energy now and can move so much better on the job! The mattress arrived with white glove delivery. I was well informed of the scheduling time. I didn't have to lift a finger...just got to enjoy my new mattress! GREAT purchase!

Ordered Hybrid Mattress, they charged my account immediately upon receipts of order. After 16 days I contacted by chat to obtain an update on my order. I was informed there was no update and I should try contacting them in another week and they might have an update. I asked what was their average delivering time now with the pandemic. They advised me they did not have that information. So I ended the chat and tried calling customer service. You just get a recording that advised you they are overwhelmed due to the pandemic and you can either leave a message or text them. I went back to Chat and canceled my order. Let's see how long it takes to get my credit! Extremely poor customer service. If they have no idea as to when they are going to be able to complete your order then they shouldn't charge your card until they are ready for delivery.

***TERRIBLE QUALITY MATTRESS*** I purchased a king-size luxury firm a few weeks ago. The stitching was all over the place, more than 100 loose threads, loose stitching, uneven stitching around the pillow top, and multiple black stains, as well on the mattress, but more importantly it sagged about 1 1/2 inch deep for about 5-6 inches from the top or bottom (depending on how you place the mattress).

Hi, We got our mattress in January of 2016. So it has been 4.5 years. Originally it was good but sadly the mattress now sags so much that it is horrible to sleep on. We are buying a new mattress this week from Original Mattress Factory and throwing this one out.

It was supposed to arrive 9-21 days from the order with ETA 8/8 showing on website. It has been 22 days and it is not even out of production yet. I can't comment on mattress quality but definitely a company can't hold on to their promises.. I can't even get an estimate when I will receive it!

I really like the comfort of the Saatva mattress that we purchased in Dec 2019. However, after 8 months there are indentions on both sides of the Mattress where we sleep. I have rotated the mattress as advised. I contacted the company with pictures and questionS. The rep told me that because It is a king mattress and we sleep on our respective sides, there will be some indentions and what I call a “hump” in the middle. She suggested that one of us sleep in the middle area to even out the mattress. The purpose of a king mattress is to give both of us room. We are not big people, so it isn’t a weight factor here. The comfort is there but the quality is not.

Saatva is the best mattress we have ever bought. We both sleep through the night. It is soft for him and firm for me. It has a 25 year warranty and set up is included. The installers were great and took all packing with them.

The mattress is bulging at the side in less than two years. I expected this mattress to last longer for over 2k. I have called NR. I have sent an email and I’m waiting v on the response. I am hoping they will resolve the issue. A new mattress at sub par quality will likely do the same next year.

Love the mattress, wanted a firm and it meets standard. Delivery and expectations were clear. We had white glove service for delivery which was great for the mattress being on the 2nd floor. All specifications for the mattress were clear and correct. We also got the foundation to replace the old box spring. We are having a great sleep with this mattress.

I ordered a King Luxury Firm Saatva mattress in 2016. The mattress slowly began to sag to the point I was forced to sleep in the crevice. I called and explained and they offered to replace at a cost of $413.08 for a new one (Hopefully, not a refurbished). I chose this route as sending our mattress back was not a good option for us. I ordered the mattress on July 8th, 2020 and was provided a delivery date of between 9 and 18 days. This puts the outlying delivery at July 26th.. It's now August 2nd., I have no mattress and have received no word from Saatva of when we might get the mattress. They blame the coronavirus however, continue to provide the 9-19 day estimate on their website. This may be a good company but they're getting a big failure grade for customer satisfaction.

I purchased a Saatva bed years ago and I was extremely pleased so when I needed a new mattress I turned to Saatva again. Mistake #1 Customer Service was awful with the exception of a very nice girl named Dianna. Mistake #2 the mattress was not the same. It runs on the warm side making it very uncomfortable in the summer. Mistake #3 I ordered their mattress cover which did not fit, they sent me a second which also did not fit. I had to go out and order a Casper mattress cover for $95. They would not reimburse me for their cover. I chose to go with the Lineal which they do not back up. I would not recommend Saatva and will not use in the future.

Prior to my delivery date, I called Saatva to request a change in the amount of my old bedding items I wanted the delivery service to pick up from my home and dispose of. Saatva promptly responded to my email request, and handled my request with no issues. I researched mattress companies prior to my order, and was encouraged by a good friend who purchased a Saatva mattress a couple of years ago and loves his. I have no doubt I too will enjoy my new mattress, and that the Saatva Customer Service department will work with me, if any issues arise regarding delivery or my satisfaction.

I spoke with Kristel who was able to provide an acceptable solution to the issues at hand and took the time to listen and respond to my concerns. As mentioned, I do actually love my mattress and was ultimately more disappointed in the delivery company than Saatva, as I do believe the damage to the box spring was caused during storage/delivery and not shipped from Saatva with a hole in it. Thank you Kristel for taking the time to hear my concerns!

Very informative website. Delivery on time, great product & very helpful customer service! I would recommend this product to all. I especially like that all is made in the United States. I am very happy with my purchase.

Mattress was delivered and set up by Saatva, it had a pro rated 20 year warranty when I purchased (I think it might be only 10 year warranty now?) which was a deciding factor for sure. I believe that it helped in lessening my husband's snoring, which was great! We also got a 100 night free trial. We opted for the base that elevates, (also to aid in lessening snoring) which adds to overall costs, but a nice feature if you need it or read & watch TV in bed but, not a necessary feature in purchasing this mattress.

The mattress is extremely comfortable. The ordering process was very easy and the deliver as white glove. When I thought I had a problem with the mattress, I called customer service and they were very accommodating. When I realized that everything was fine, I let the company know.

We purchased 2 Twin XL Saatva mattresses for our adjustable dual king bed frame. We love the mattresses, which seem to be manufactured to the highest quality standards. Customer Service was impeccable. We had a minor delivery problem and dealt with Jonathan at Saatva. He made sure that we were 100% satisfied, which we absolutely were. Purchase a Saatva, you will not be sorry!

Saatva is a very comfortable mattress. You have 90 days to try it. They have white glove delivery, bring new and take away old. Customer service is unbelievable. Had small spot on mattress pad that came out when washed and they gave me 50% of cost of pad back. Excellent company!!!

Replaced first mattress after a few months - very hard. Replacement mattress not very comfortable. Will be getting new mattress soon - only after 2 1/2 years. Company was responsive but feel mattresses did not live up to reputation.

Fantastic comfort and great support, very soothing on your back. It has amazing lumbar support. Spent 14 hours researching beds and purchased the perfect one. I purchased the luxury plush, which is excellent on hips and shoulders, at 67 years old I didn’t want too firm. So your search is over. You will not regret purchasing a Saatva bed, customer service is superior. They are there 24 hours to answer any questions you might have.

Ordered a mattress 3 weeks ago, got an email 1 weeks ago that the mattress is ready. Called the 24h helpdesk 2 days ago to enquire about the delivery and was told that someone would call me yesterday to confirm today's delivery time. Nobody called and nothing was delivered. Called helpdesk again - now the story is that the mattress is still in production ...(?) and the email is automated and shouldn’t be taken seriously...(?) and why someone would have said differently 2 days ago couldn't be explained.... Best guess estimate is now that maybe production is completed by end of next week and someone will call me or should reach out to the helpdesk again. If I had known it takes 4+weeks and helpdesk doesn't really know anything and gives conflicting messages - I wouldn’t had ordered the mattress. Not a good start.

"We purchased another brand mattress in June 2018 for over $1500 and after 1 year we could hardly stand it as we were both waking up with backaches. My mom had a Saatva mattress and before I purchased one myself I read every review online. I was determined to not make the same mistake twice. My spouse (185 pounds) likes a softer mattress and I (120 pounds) like it more firm so we settled on the split king with plush soft and luxury firm as our choices. It's been 4 months and honestly we are both thrilled with the purchase. No more backaches. It was the best money I have spent and the customer service is superior."

I researched mattresses for a year...online in store.. I concluded Saatva.. I was soo impressed with mattress and the sleep! I client looking for mattress.. I recommended Saatva.. She couldn't thank me enough.. Another recommendation.. They purchased and just cannot believe this mattress.. Their family came to visit.. They were looking to purchase a new mattress.. She let them sleep in their bed.. They woke up saying... "Give us the information.." The mattress will sell itself once you have slept on it! And a little help from me????

I purchased my first Saatva mattress in 2018. My new husband and I agree it's the absolute BEST mattress experience we've ever had. Backaches disappeared, sleepless nights and neckaches gone. We retreat to our mattress instead of our couch when we need to rest! Well, we need a bigger mattress, so I just put in my second order for a King size Saatva. YES, you won't regret this purchase. These mattresses are worth every penny!

I tried to leave a review on their website and it was a negative review because I have had the mattress for 3 years and it is a horrible mattress. It would not let me leave a review!!! It is so bad I would like to get a new mattress but can not get it into my condo by myself and with Covid 19 I am at a disadvantage. I called the company and they said to rotate the mattress because I have a huge area where it sinks in but when you go to rotate it again you still will have the same problem. That would not solve the problem. You can also pay $400 to get a new mattress but why put money in a new mattress that is not good in the first place. I am not heavy. I only weigh 110 pounds. My last mattress I had for 22 years and never had any problem with it and just got a new one because I thought that maybe it was time. Big mistake.

We purchased this mattress in 2020 to replace an old Serta. I was having stiffness in my lower back and very concerned about arthritis. I decided just to take a chance on the Saatva mattress because I read it was made in America and the Classic Luxury Firm is good for back pain I felt I had nothing to loose. I realized you can't tell by laying on a mattress for a few minutes if it was going to be satisfactory and the website looked compelling

We purchased the “firm” king mattress in September 2017. After just 2 1/2 years of use there are now significant divots in the mattress where my wife and I sleep. The middle of the mattress is noticeably firmer. My wife and I are not overweight people and are both fit. I would expect much, much better from a company that bills itself as a luxury mattress company.

Purchased a Saatva mattress about 3 or 4 years ago. Started out OK. It was good but not great. Then all of a sudden about 4 to 5 months ago I started waking up with massive back pain on both sides. It’s so bad that I usually have to lay on my heating pad for 15 minutes every morning before getting out of bed. definitely would not buy a mattress from here again.

Purchased a Saatva mattress a few years ago. Began to sag in less than a year and became uncomfortable. We are not heavy people. It sagged way more than normal. We checked the mattress, our bed, our box springs and it was the mattress. Called the company and they offered to replace it. Great. Even switched to a more firm model to be safe. New one is sagging as well really badly too in three spots. We checked the bed and box spring again. It’s the matress. Again. I guess we got a reconditioned one? Anyways their marketing dept is really good about squashing bad reviews but if you look they are there and the excessive sagging and lack of durability is a common issue. It’s to the point now where I sleep on the couch so I don’t wake up in pain and my wife needs a mattress topper. We are in shape middle aged people without medical issues. It’s not us, it’s the mattress. It’s just, poor quality. Feels great for a few months then falls apart.

Excellent company for a mattress purchase. I had purchase a mattress over 2 years ago and I recently had a problem with it. I had no problem reaching a knowledgeable and tentative representative that was able to resolve my problem by offering a brand new mattress replacement. I would highly recommend this company for a mattress purchase.

We purchased a Saatva mattress and base in February of 2018. We loved our purchase and cherished a good night's sleep until a few months ago when my husband's side of the bed started sagging in and he complained of severe back ache. I turned the mattress only to find that my back started bothering me also. Long story short - I picked up the phone to Saatva as I was busy online trying to buy another Saatva mattress to replace the one we had. Joseph answered, and as I was about to inquire about the worry that I had, that the same will happen to a new purchase, he told me that Saatva wants its customers to have a good night's rest and that Saatva will replace our mattress at NO COST! I learned that our guarantee expired a few months ago, but Joseph insisted that Saatva will honor their promise. We are beyond grateful for Joseph and Saatva!

The company is willing to comply with my requests.

After looking at many different mattresses, we found this one offered a trial period. We were very satisfied with the product. The price was very reasonable and the delivery team was awesome. When the time comes, we will be looking at one for second home.

I purchased a Saatva Queen firm about 2 years ago. I am very pleased but it has lost some firmness on the edges. Customer service was wonderful upon purchase and delivery. They replaced free. I had originally asked for an extra firm which was too hard.

I researched many mattresses before deciding to purchase my Saatva mattress. I had looked for over 6 months before finding the right mattress. The customer service was remarkable. I called to ask a question and within 5 minutes I was placing an order for the mattress. The person who answered the phone assured me they would do everything possible to accommodate my needs if the mattress was not comfortable. The delivery was easy. The mattress from day one has been completely comfortable. The transfer motion is relatively unnoticeable. The support is excellent. The mattress is both supportive and comfortable. I am very pleased with my Saatva mattress.

I'm into convenience. This company could not make buying and delivering a mattress more simple. We bought it because my husband has serious back issues. Some of the mattresses we tested were either way too firm or soft. This has a nice level of firmness to it. Its materials are also organic. You can also buy one that inclines but that was a bit pricey for our budget. Lastly, many companies store their mattresses in warehouses, which is an invitation for bedbugs and other critters. This is made when ordered. So no worries there. Incredibly comfortable! Its price was around $200 or so higher than its competitors but when half your life is spent on a mattress, it's definitely worth it.

The latex mattress is more comfortable than any I’ve slept on even in luxury hotels. It’s also healthier for you. Usually they start at 2 1/2 times the price of the Saatva brand. Delivery was fantastic and they took my old mattress. Love this mattress.

Very comfortable quality bed. It has maintained its shape and comfort for the four years we have owned. It is as comfortable today as it was when we bought it four years ago. I would buy another one if I needed another bed. Highly recommend this mattress.

After shopping online and comparing queen mattresses I finally settled on Saatva. It is used in hotels, offers a 60 (or 90 I forget) in home trial. At the end of the trial if you don't like it you just pay $99.00 for them to take it away. Well, I'm almost at my 60n- 90 days and I'm keeping it! Customer service is there 24 - 7 to help with any questions you may have about the mattresses. It seems to be a very popular brand and as hard as I looked on independent review sites could not find any negative comments.

They have exceeding my expectations and they really work in customer satisfaction. They really are incredible, never had an experience like it. The mattresses are so amazing great products and delivery as they advertise. They are a white glove service.

I purchased 2 Saatva mattresses. One for my daughter who lives at college and does not use it much. The other I purchased for myself and I found that it did not have enough support. So I paid the 100.00 to exchange it for the firmer mattress which also did not work out. I financed both mattresses through KLARNA. When I returned the mattress they owed me $1,386. That was on December 13, 2019. No matter how many times I have called, I cannot get the refund. Here it is April 2, 2020 and I am still trying to get a refund. I have contacted Saatva, they say it is not their problem. KLARNA tells me they automatically refund the money back to my bank. They tell me they will issue a check. I have called several times. I have yet to get my refund!!!

After placing an order, I emailed to request delivery for any day of the week other than a Monday or Tuesday because those are my designated work days at the office during the Coronavirus pandemic. I received a quick and reassuring response from that Frances in that department.

Called about exchanging high profile base for a low profile one. Customer service gave me a solution that not only got me the preference of based I wanted but found a way to waive the exchange and delivery fees.

I had an issue with the products I had purchased, not a quality issue, just a snafu as to a couple of missing items beyond the items ordered. I dragged my feet about calling, but when someone inadvertently hit a button on the adjustable base remote I emailed to ask about the other items and mentioned that we had somehow messed up our remote. I received a call, a CALL, not 3 to 5 minutes after from Saatva customer service. On a Saturday night. From the NICEST man on the planet. Not only did he apologize for the snafu from over 3 months ago that I was too busy to email about and assured me he would send it right out AND someone to install the correct legs of the base. He fixed my remote. He fixed it. Over the phone. Not his job, not the company's job, but he did in 2 minutes tops. I asked what the heck he was doing still working on a Saturday night. He said they were there 24 hours to help. Yes, 24 hours.

I called to exchange the mattress we purchased and the representative was very friendly, polite and considerate. He processed my request quickly and explained the next steps to me very patiently. I felt so good after getting off the phone with them, I highly recommend them as a company. The quality of their mattresses is excellent!

I love this mattress. So soft and comfy! I bought the plush soft online site unseen and it was worth it! I would recommend mattress protector just In case because you don’t want to mess up this good mattress.

Hello. After posting the review I contacted the company again to see what could be done to rectify the situation. Kristel of Saatva Company contacted me within an hour or two and provided a satisfactory resolution which fulfilled the White Glove service I was expecting. The mattress experience is still great and now I can add the service is great as well.

I just received the mattress today. After measuring, the mattress and box spring is way too tall. When I called Saatva, they told me they would exchange for a shorter box spring (4 inches) and would charge me $99 to do so. I haven't slept on it yet. Need a step ladder to get into it. I did notice upon delivery that the mattress is not double sided. I was disappointed in that. With it being custom made you would think they would double side it so you can flip it over. I'll let you know in a few weeks how it sleeps.

We have just replaced our top of the line Sterns and Foster mattress after 12 years of excellent sleeps! Having researched mattresses occasionally over the past 2 years we decided on the Saatva Luxury Firm as the replacement. Almost all previous reviews were very complimentary and having gone through the whole process we have to say there is good reason for that! The initial contact, ordering, pre-delivery follow-up, delivery and removal of the old mattress, and overall customer service is as good as we have ever had! And then there's the mattress - we thought our previous mattress was the best - it has now moved to 2nd place - this mattress is ABSOLUTELY OUTSTANDING IN EVERY RESPECT - we are 2 extremely satisfied customers!!!

The first 3 months were the best. We got king firm for a platform style bed frame. Slowly over time the dips/dents in the mattress worsened. As many others have stated, we are average weight, etc., we rotate the mattress every 6 mo (as they tell you) but only prolongs the inevitable- have to now look for a new mattress after 3 yrs of use. You can’t flip the mattress, either. First year was fine and its ability to reduce movement was great. Delivery service was good as was customer service. Just did not last as long as we hoped. Back pain every morning now just getting out of bed is probably a clear sign it’s time for a new mattress. Will not purchase a Saatva again. Will probably invest in a higher end manufacturer - guess you get what you pay for.

I have a Tempur Pedic on a different bed and just purchased the Saatva Leaf and Loom. I actually like my new Leaf and Loom better and the price is much more attractive. I researched a lot of mattresses and am very happy with my Leaf and Loom purchase. Extremely comfortable while being supportive mattress. Sweet dreams!

I have been researching mattresses for a while and finally decided on Saatva. I call Customer Service with a few question and for advice on comfort level. I was totally satisfied with the assistance I received. I completed my order and am looking forward to delivery. So far, all good.

The mattress I had for two years started to dip in the middle. They were very helpful in me getting a replacement. Excellent service. They listened and were understanding of the problem and offered a replacement and I was very happy with the outcome and would recommend Saatva Company to anyone thinking of making a purchase. 5 stars plus.

The online purchase experience was smooth and easy to do. So far, good contact back from company. Have not received mattress yet, so not much more to add! The indicated wait time for mattress to arrive seems reasonable. I hope it does arrive in that time frame.

The most difficult part of this experience was deciding which mattress to buy. Once I selected my choice, the process was pretty straight forward. Within minutes it was a done deal. I will recommend this product to my friends.

It was an easy and painless procedure to buy it. I haven't received the Classic Mattress yet, but after reading the reviews and knowing that my injured wife would need the old fashioned inner spring arrangement. I will keep you informed when she has tried it out.

I tried the mattress but because of bad hips and lower back (66 yr old ex soccer player) even the firm was not firm enough for my needs. My problem is actually restricted to the left hip (I used to kick with my right leg). Otherwise the mattress was excellent. I called and explained and CS refunded me immediately (they also answer the phone immediately) and could not have been nicer about it. I highly recommend doing business with Saatva.

Updated on 01/24/2020: Took a full 4 weeks (and numerous phone calls!) for the delivery company to pick up the mattress I wanted to return. I was not contacted by the delivery company within 4 to 7 days as the email promised and had no idea I would be responsible for storing the mattress so long. Nice to finally have it resolved, it was a long and frustrating experience.

Spouse and I both spoke with Max in customer service. Completely appreciate their expertise and professionalism. Max was very knowledgeable about our needs for comfort since we are both side sleepers and of normal weight. We opted for Plush Soft. Very satisfied at this point.

Have not received my mattress, but if the mattress is as good as a gentleman named Allen that I talked with to resolve a problem on my order that I created, I am sure the mattress will be excellent. Great Customer Service, looking forward to what I believe will be a great mattress.

I made an online order and there was a discount that should have showed up before I paid. However it did not and I had already clicked to pay. I called the customer service number and they said they would apply the discount. I received an email the very next day showing the discount and the refund to my bank account!

We have never ordered a bed system online before and we were a bit nervous about the process. The Saatva team was knowledgable, patient, incredibly supportive during my research phase of this process. We decided on the Zenhaven mattress system~ all latex, and we are so very happy with our purchase. The bed arrived on time and the set up (complimentary!!) was great. The dual side mattress gave us a chance to find which side we preferred (gentle firm) and with the latex topper the combination is so very comfortable.

Saatva contacted me regarding the issues I experienced and have resolved the matter. The issue was with the local delivery company used. Saatva's Rep. was very professional in addressing the issue and stayed on it until I was satisfied. The only reason I'm not going all in with a 5 star review is because of the delivery company involved and their lack of follow through. The mattress is great so far and appears to be of high quality. My faith is restored in this seller!

This is are 3rd time ordering from this company they are top notch. Answered all questions and even gave advice which was really nice. We asked a lot of questions and the person we were talking too had a answer on the spot, now that is something I am not use too. They even gave a discount for being a vet and thank me for my service.

We compared Saatva with many other online mattress companies and decided that saatva was what we were looking for in a mattress. We love our new king size saatva luxury firm mattress. The quality is excellent and we have had the best night sleep in a long time. We got the adjustable bed also and really love it. I highly recommend saatva for their quality and reasonable pricing.

After doing a lot of research on which mattress to buy, I came down to two brands. After speaking with customer service rep at Saatva I was able to select the Saatva classic. The rep answered my questions professionally and with the additional information, I knew the Saatva was for me.

I bought this mattress after reading reviews. It’s a latex mattress that replaced my old latex mattress. I’ve had it 5 months now and get up with back and hip pain. I’ve ordered a mattress topper in hopes that it will help. If not, then I suppose I will purchase another mattress. This was an almost $3000 purchase that I regret.

Brenda V was a delight to work with. My purchasing experience can only be exceeded by how wonderful I anticipate our new Classic Saatva mattress will be. Anyone who spends 5 months researching mattresses before deciding on "the one" must be convinced beyond a doubt that this is the right decision. Saatva stresses customer service, customer satisfaction guaranteed with no questions ask return policy. How many companies are willing to put their reputation on the line in print, unless they have lived up to that in the past; says volumes about their business going forward.

Purchasing was made easy with awesome customer service (the attribute I value most as a consumer)!!! Saatva representative, Gloria (NY) was so incredibly kind, friendly, and flexible with my busy schedule that she even called back multiple times at the need of unexpected interruptions I had to tend to... all with a cheerful- happy-to-serve attitude!!! She effectively and efficiently worked to make my purchase seamless!

With so many mfg's to choose from, Saatva had a very intuitive and easy to navigate website for purchasing our new mattress. We did lots of digging first on all available reviews but it was 2 relatives that spoke highly about their high satisfaction, delight and quality of their new mattress. All that TBD when we get ours.

I researched a number of mattresses before landing upon the Saatva site. I was seeking a new mattress for myself and one for my wife. My needs were very specific as I have had major back surgery one year ago and have recently been diagnosed with herniated discs in the L4 and L5 area. (Too much golf I guess.) I was looking for a supportive mattress and Saatva had a top of the line innerspring mattress with additional support in the lumbar region. The site itself was very informative and descriptive and I looked at all of their offerings, both innerspring and memory foam, before settling on the Classic (innerspring) Mattress, Queen, 11.5" Luxury Firm for myself and my wife chose the Classic (innerspring) California King, 11.5" Luxury Firm for herself. The purchase process was smooth and they have a chat area available with any additional questions you may have.

The purchasing experience was best easy. The description of all thr different mattresses made it convenient to choose the one we thought best for our back pain needs. Looking forward to a good night's sleep.

This mattress did not last long before it sank in the middle just like the one I bought before it. The Saatva was great for around 4-6 months before I had this problem. I did not take advantage of the “warranty” because I was not going to pay more money for another one just like it. It now sits in my guest room unused. If need any kind of back support, do not get this mattress.

While my experience purchasing my mattress has been great, I would like to make a couple comments of concern and the reason I didn't give 5 stars. I tried to order the mattress online. Right before I confirmed the order I notice the sales tax seemed a little high. I called the company and placed the order on the phone and they corrected the sales tax. If I had not called I would have overpaid by almost $100. The website didn't calculate the sale tax correctly.

This company is fantastic! Tom took care of me and I even have his direct extension. Rare to have this kind of personal attention. Buying a mattress is tedious and no fun. Saatva really understands their customer and how important this decision is. Definitely call them, to see for yourself the difference in the kind of experience you have vs. the "regular" online companies. I am so happy with the first part of this process, and I think I'm going to be just as happy with the mattress. If I'm not, they won't ignore me like other companies like to do. Great service!

The website and the initial order process has been very smooth so far. Great feedback on order processing, deliver time estimates, and concise emails. If the product is as good as all the reviews and customer involvement I will become a returning customer.

My experience with Saatva online shopping has been great so far... Their website was easy to navigate and make my purchase. Have been wanting a new bed and I am looking forward to delivery and a new firm mattress.

I purchased the 14.5" Luxury Firm Cal King a few months ago. It already has some indentations where we sleep and sit up in bed. It feels softer in those areas. Lying near the side of the mattress gives me the feeling I'm rolling or falling out of the bed. It's also too high. I laid on the bed of a friend who ordered the Luxury Firm, I thought we would be OK. But both my husband and I think the bed is too high and we can feel the indentations already.

Enjoyed the experience. They are very helpful, explained the process, sends email about your order and explains the process step by step. I'm looking forward to receiving my bed. They also offer free pickup and disposal of your old mattress and her frame. It is also reasonable price. Everything was done quick and easy.

Selection online was easy to understand and evaluate, was well organized and easy to understand. Buying decision with Lavie on fon was excellent. Credit experience was not. Got a instant denial, called, rep could not provide any info or solution. Was not unpleasant but of no help. Solved problem myself and received approval (was a computer glitch!).

Just ordered yesterday but have already been contacted to let me know they are here to assist with any issues. Saatva seems determined to be ahead of the game on making sure I am happy with my purchase. I am expecting my wife’s new mattress in 9 to 18 days. It is a Christmas surprise and she has been complaining about her expensive mattress for quite some time. If it is anywhere close to as good as others claim she is going to be happy.

I ordered my Saatva online but there was some kind of issue with my bank. I spoke with the SAATVA customer service and we were able to resolve the issue on the phone. Their customer service people are excellent.

It takes a little longer to receive your mattress from Saatva, but it is well worth the wait. I have back problems, and thought I would give this mattress a try after having tried Puffy and Tuft and Needle. This mattress was the perfect firmness, and I liked it so much. My wife tried it and immediately demanded I buy her one also. So here we are buying our second mattress from Saatva.

It only took a few minutes to complete the order and get confirmation. Website had all the necessary information and helpful confirmation steps to make sure you order the correct product. I am very pleased with the process and now waiting for the mattress to come.

I ordered my mattress Oct. 20 and it was delivered Nov. 1 without any problems. I ordered the firm because my husband has had two back surgeries and I would have preferred the Luxury Firm but we are both very pleased. It's firm but comfortable. I highly recommend Saatva!

I started talking to Teresa, one of your Customers' Service Rep. She provided me with the best info. ever you can get from a representative. She was knowledgeable about the industry, the products, the company. She was so receptive and beautiful manners treating me with care, correct information and very interested in my request and questions. I called Teresa a second time to get some additional information and she was the best. I just want to express my gratitude to Teresa and your Company for your wonderful service and for providing Customers with straight and honest information. By the way, Teresa is the very best Representative I ever dealt with. Keep it up guys.

So far I have ordered my mattress and awaiting its arrival. Super easy ordering online. Quick purchase and really easy to understand the process. Looking forward to my new mattress!! Oh! I ordered an innerspring to replace my memory foam.

So far so good. All I have accomplished was ordering my mattress so far. But I immediately got follow up via email on my order and am awaiting contact to schedule delivery. Hopefully the rest of the process will be as quick and painless as the ordering process.

Saatva provides excellent quality, competitive prices and outstanding customer service. The only area they do not excel in is product financing. Their financing offers are significantly below the competition. If you don't need financing, Saatva is the choice. If you do, you are better off elsewhere.

We are return customers to Saatva and couldn't be more pleased with their product and their customer service. The mattress is great; the employees are great; the delivery and set up are great. We have recommended to our friends and family and will continue to do so.

I went online and was reviewing my options. A chat window popped up and "Melissa" asked me if I had any questions she could help me with. I had many many questions about the entire process involved in buying a bed. She really knew her product and had infinite patience in explaining all the different options. She was extremely knowledgeable about their beds. Her assistance is the major factor that made me decide to buy the bed then and there. The whole process was a total breeze. I can't recommend this company any higher. I love the fact that they don't charge for set up as well as removal of the old bed.

I did a thorough internet search on mattress types, construction, warranty, trial period and customer reviews. I narrowed my choices to Puffy, Tempur, Purple and Saatva. Because I felt the Construction of Saatva better met my expectations for longevity and comfort, I chose Saatva. My buying expectations was fully met by speaking to sales consultant Francis. I am awaiting my mattress arrival and 120 night trial. Thanks.

After great lengths of material research, I found that I was in complete confident I had made the right decision in selecting to purchase a Saatva Mattress. My purchase went so smoothly that I would definitely recommend their service to anyone.

Everyone was knowledgeable & answered all questions easily & efficiently. The delivery people actually arrived early & were very nice. So far the mattress seems comfortable, as does the pillow. The only thing, there is a slight smell for the first day or so w/the mattress, but it goes away quickly. And I was rather disappointed w/ the pillow. Even though it is comfortable, I felt it was rather "flat." For $145.00 I expected much more. I have had to fold it in half OR put another pillow underneath it. Do not feel one should have to do that w/ a pillow at that price. I like that the pillow is cool, but it does warm up fast & find myself turning & flipping the pillow every few minutes until I fall asleep.

After reviewing different Mattresses online. Saatva had the best customer reviews. I had a wonderful experience speaking with Michael about what type of mattress to buy because my husband is 2 1/2 times my weight and a foot taller. We settled on the firm. Confirming with my husband, I ordered the mattress the next day. I spoke with Barry, who was a delight! He made sure I had all the proper equipment necessary to have the best experience with the mattress I had chosen. I can't thank them enough. I am excited to get my new mattress!

I switched from a Loom & Leaf memory foam mattress to the Saatva hybrid mattress. They allowed me to apply my warranty coverage on my old mattress towards my new mattress, saving me a lot of money. It was a hassle free and seamless process.

We needed a second Saatva mattress for our guest room wall bed that we just had built. Chatted online with Jenna a few questions I had regarding the 11.5 inch versus the Saatva 14.5 inch that we had bought a year ago, answered my questions. Told me I had the option of calling the number or to order online, decided to order by phone this time, spoke to Joseph, he took our information, already had most of it from the previous order last November, told us the cost and approximate delivery date, was simple and appreciated the efficient way to order the mattress and the friendly people I spoke to!

I was very impressed with the way Richard ** processed my order. He was very knowledgeable, professional and courteous. I could tell that he was very interested to ensure that I got the right mattress to suit my requirements.