Saatva Mattress Reviews

I'm very pleased, overall, with my queen mattress. I ordered a medium firm mattress but, after about 2 weeks, decided I'd be happier with the firmest mattress. I requested the exchange on-line and the person I worked with took care of everything and within 2 weeks, I had the new mattress delivered. My only suggestion is that the edges of the mattress be more supportive. When I sit on the side of the bed, I feel as though I could slide off. It's not a major issue but perhaps a thing to consider.

When shopping for a mattress, I came across Saatva online and felt the reviews were so good that I wanted to buy a mattress from Saatva. I ordered the Queen Luxury Plush with the adjustable bed frame and am very happy with my purchase. I do have lower back issues and the mattress offers great support, is comfortable and I sleep very well! I love the adjustable bed frame for watching TV or reading at night! So glad I ordered the Saatva Luxury Plush mattress, it's a keeper!

Due to COVID I did all the research on line for a mattress replacement. The Saatva site was a amazing as it had a process to assist you in choosing the right mattress for you. Once I decided on a product, there was outstanding communication. Delivery went off without a hitch. Besides a quality product I appreciated that their product was delivered and set up. Then they removed the old mattress. I had looked at products that had high reviews but they were delivered to you which meant you had to unpackage, set up the new mattress and then deal with discarding both the old mattress and packaging. As a senior that was not doable. The best part is that this mattress has met my expectations of a restful night's sleep.

This year we gave up on McRoskey. Bought a Saatva queen and a twin. Couldn’t be happier. Love the support the comfort. They’re by far the best mattresses we’ve gotten. It is supporting yet comfortable. Wow.. Thank you!!!

This was the best decision I ever made. I expected a hassle with purchasing a mattress online but the hardest part turned out to be just making a final decision for which one. Ordered, confirmed, delivered very quickly. Set up in 10 minutes, old bed hauled off. Bing, bang, boom... It was that unbelievably easy; the easiest major purchase I've ever made. And then there's the icing on the cake. I LOVE MY NEW BED AND PILLOWS!!! And couldn't be happier with my decision.

It has been a pleasure working with Saatva. Not only are their mattresses remarkable, but their customer service is also exceptional. We have purchased both the plush firm and luxury firm, both are very comfortable. You can’t go wrong!

I ordered this mattress because I wanted a mattress like the “Heavenly” bed. The reviews were great but I don’t like this mattress. It’s hard and very uncomfortable. I begged for this mattress from my husband for years and it was expensive and I don’t need an I told you so. I went with the most popular mattress but I never get a good night's sleep-tossing all night long. I also didn’t report this to Saatva I just figured buying online - you get what you get.

Ordering process was very nice and user friendly. White glove delivery was outstanding. Mattress arrived on time. The mattress met our expectations. We are happy Saatva customers and we highly recommend their services and products,

Have had the Latex Hybrid mattress for over 6 months, love it; possibly the best mattress I’ve ever slept on. The pillows are just as good; love them!! Also ordered the bed frame, very bland and uninspiring; also very overpriced. Customer service was OK on the return although the discount for purchasing the mattress was significantly negated when the bed frame sent back. Buy the mattress and pillows, skip all the rest.

We purchased a Saatva Luxury Adjustable Mattress and foundation seven months ago and could not be more pleased with our purchase. I need a firm mattress & my husband prefers softer support. This is the first adjustable mattress and it won’t be our last. We love the ability to customize support. The Saatva lives up to its billing in terms of quality & feel. Customer service kept me apprised of delivery and the delivery itself went without a hitch. We will purchase our next mattress from Saatva.

The luxury firm mattress in 14.5" is SOOOO comfortable. It's plush and springy, but not so soft that I feel like I'm sinking. I get great support and my husband and I are both on the large size. The only downsides I have to nitpick at is that you feel like you might roll off if you get too close to the edge and I feel every movement of my spouse. But I find those to be relatively minor. Delivery was fantastic. I had ordered mattress supports/box springs as well, but they ended up making my bed too high. Contacting Saatva to have them returned was so easy and they were so nice, even suggesting alternatives and making sure my bedframe would support the mattress without the boxes. Return pickup took a really long time, but it was right around Christmas, so that's not really surprising. I got my money back minus shipping, even though the return was in no way their fault. Thanks for the great product and service!

I researched for several months, almost a year and it was by far the best investment we’ve made. No more back, neck pain or sleepless nights. I initially order the standard comfort but ultimately had to go with the firm. It was the right choice. The return was so easy and the customer service excellent.

We tested three or four other mattresses and just wasn't working out. Once we had the Adjustable Base Bed and 11.5" Saatva Firm mattress we are enjoying comfortable sleep and an overall enjoyable experience.

I understand delays in the production chain, and have experienced them several times. This was much worse, and with incessant lying along the way. Ordered a frame and mattress in September. We looked at all available, picked the top of the line mattress and a nice gray colored frame. Both item were available and "in stock", ready to be delivered within two weeks. At the end of two weeks, we were told that the frame had been "damaged" and that a replacement would take up to 4-6 weeks. We were offered another frame that was also "in stock" and available for immediate delivery.

The Saatva HD mattress has changed our lives in the weeks we’ve owned it thus far. My partner and I have been buying similarly priced mattresses from other companies for over a decade only to find that they aren’t standing the test of time. This time, as two larger people, we wanted something that would. The mattress is incredibly comfortable and seems like it will last longer than the 3-5 years we’ve gotten with other brands. Even the foundation and the bed frame we ordered from Saatva seem far superior. We are extremely pleased thus far!

We read reviews and picked what we thought would be the best mattress for us. We were very happy with the whole experience. We got our Saatva mattress within a few weeks of ordering it. The delivery people were great. There was no odor at all. My back is very happy with the new mattress.

I researched mattresses as we needed a new one because our knock-off Tempurpedic was so old. I had never heard of Saatva and read the reviews which were wonderful. I talked to my husband and we ordered a soft plush Queen and we love it. It provides great support for the whole body. Delivery was wonderful, truly "white glove" and they took our old mattress. I have been telling everyone about our mattress and to do the research...then they will do what we did and buy a Saatva! Thanks for such great customer service, too!!

In this day and age, finding a company that provides excellent customer service is like finding a needle in a haystack. Saatva has REAL people answering their phones and they make the experience seamless. Was hesitant to buy a mattress online, but so far am very pleased,.

I can't even begin to describe how in love we are with our new Saatva mattresses. We have purchased two of them so far - a Firm and a Luxury Firm. While we are keeping both of them, I will say if I had to choose one between both of them, I would choose the Luxury Firm over the Firm, but both are absolutely incredibly comfortable. By far the best mattresses hubby and I have ever owned.

This was really a great experience. Our representative was knowledgeable, engaging and professional. The store was tastefully laid out and conducive to a luxury mattress purchasing experience. We would diffidently recommend this product based on our experience.

I have been a regular customer of Saatva over the past six years and was excited about receiving my new mattress. The mattress itself is as expected - very comfortable and of very good quality. However the delivery experience was horrible. The two drivers used plenty of expletives while talking to each other and one of them showed up without a mask - this was several months ago when the pandemic was still at its peak. They kept complaining about being illegally parked and about how long the job was taking even though it’s a small apartment right next to the elevator and all they had to do was drop off a mattress and take the old one away. They also complained when I gave them booties to wear over rather dirty shoes.

All I could say is that it was excellent. Good Saatva people. Best bed I ever had and I've had a few. It really is a excellent mattress, I really appreciate the extra support, in the center. Buy it. You won't be disappointed.

First mattress started to sag on one side in a few months. It was exchanged and the second one felt like an old mattress- soft, sagging and springs were making noises every time you touch mattress. Was returned for money back.

My husband and I have different mattress preferences. The customer service rep helped us to think through our needs and choose a mattress that would make us both happy. After ordering the mattress and frame and setting a delivery date, we found out our old mattress and frame could not be taken for a month later than we expected. Saatva was very accommodating. They said they would work with the delivery company to move the date. I did not have to worry at all. I love the mattress and headboard and have been sleeping soundly since receiving it.

I ordered a firm plush. It arrived and was a white-glove delivery including set up. The delivery people were respectful and very customer oriented. However, first night on the bed, my back was killing me, I noticed the mattress had a very obvious dip in the middle. I couldn't sleep on that, so I slept on the other bed in the house. I called the Saatva customer care and explained my situation. "No problem," he said and set up another mattress for delivery and the same company would take back the faulty mattress.

My wife and I purchased the Saatva mattress almost a year ago. The experience is incredible - super luxurious and comfortable. So easy to sleep. Excellent firmness around the edges. We would highly recommend it.

All went perfect. Mattress is great. The people supporting the ordering and delivery were great. Even the email notification system worked well. I started with looking at Good Housekeeping to find a Mattress. Good Housekeeping rated this one as excellent for my needs. Soft, conforms, thick, cotton breaths well (Southern, US). I sleep and wake with no back issues even though my back normally has issues on most mattresses.

Every time I get in bed it feels like I'm staying in a 5 Star resort. I love how the mattress makes my back feel and I sleep so much better than before. If you need a new mattress then Saatva is the one for you. They are worth every penny.

I can't believe I paid money for this mattress. The first one I received felt like I was sleeping on a rock, and after a couple months of back and neck pain and hoping it would "break in", I requested an exchange. I exchanged it for the softest mattress they offer, and now it feels like I'm sleeping on a bouncier rock. I have put TWO mattress toppers on it and am in the process of ordering another. I can't believe how bad these mattresses are, and the reviews almost certainly have to be fake.

We had a construction delay and they worked with us on delaying the delivery several times with no extra costs. The beds are so comfortable. We got the classic. Seriously good decision! Highly recommend!

Saatva is a great company and their product are excellent. The error was on my lack of understanding how to purchase the proper mattress. Even after my trial period expires Saatva called me and provided me a great alternative solution. Excellent company, service, and products.

I ordered a very firm mattress in August 2021. In January 2022 I decided I needed a softer mattress. I am disabled and spend most of my time in bed, so it's a big deal. All I knew was the date I had purchased the mattress. I had not saved emails. The CS agent found my order despite my giving him one of two email addresses I use - the wrong one of course. He patiently found my order, arranged the replacement and let me know when to expect the replacement. PERFECT EXPERIENCE!

At first the wrong size mattress was sent but I was able to keep it until the correct size was delivered. Each call that I made to Saatva was met with friendliness and efficiency. The mattress is very well made and comfortable.

I ordered the softest version of the Saatva Mattress and my sleep has been enhanced greatly! It is like sleeping The Four Seasons every night. It a very luxurious and a welcome reward to the end of each day!

The mattress is a little firmer than what we were used to; however, we are used to it now and we sleep very well. The only negative is concerning communication. I was never emailed as to when the delivery would take place, and the men just showed up unannounced! At least we were home, and we did a hasty stripping of the bedding on the old mattress - frustrating! As for the mattress, we would highly recommend it.

I needed a new mattress and box springs, but wasn't sure about my options. The Saatva customer rep was great at helping me decide; the products came quickly; and the White Glove service was a dream. Oh, and the mattress is just perfect!

We love our new mattress. Also, their shipping guys were so easy to coordinate with and super nice and helpful. The bed is so comfortable and we didn’t have to deal with any weird chemical smells! Thank you!

We ordered a mattress that was very firm. It did not work for us and the company honored the exchange process. They were polite and efficient. We love our new mattress. We would recommend this company to anyone.

Saatva has the wonderful policy of a long warranty and guarantee. Due to my wife and I having different comfort levels, we took advantage of their option to pay a $100 delivery charge to exchange our mattress for a different firmness level. We did this and it worked out great! This company not only makes outstanding, quality mattresses, but they are excellent to deal with. I highly recommend to any customer who is particular with their mattress type, quality, and customer service, to seriously consider Saatva.

I Purchased their Memory Foam Mattress. Returned in less than a month. I bought this based on their reviews. I really don't find their Reviews correct. I don't think they want the real reviews out there.

The mattress was very comfortable. It lived up to the hype in that department. But after only a few months you could clearly see and feel dents where we had been sleeping. The materials broke down far to quickly.

This mattress does not disappoint. After trying two other mattress companies and being really disappointed with either the quality or service (or both), My husband and I were pretty skeptical about ordering another online mattress. So glad we did. The luxury firm is exactly what we were looking for. Supportive but not hard. And the price is a fraction of what you’d pay for similar quality elsewhere. It’s been years since I slept this good. Shipping was a little delayed but not beyond what they told us upfront. White glove service was great. I’ve told all my friends - this is the mattress they need to buy!

This is, without a doubt, the most comfortable mattress I've ever bought. I'm now retired, so believe me when I say I've had a few mattresses before. Communication with the company was first-rate: cordial and efficient. I highly recommend them.

Terrific company. Exchanged my mattress after five months to a firmer one. Perfect. Customer service is fantastic. I highly recommend this company for anyone looking to buy a new mattress. I would use them again.

We have now bought 3 mattresses and bedding from Saatva. I can not say enough good about this company. From answering phone at all hours to changing orders and delivering to another location they fulfilled every promise. Thank you for your great customer service.

Great value and amazing night sleep since I purchased my mattress. I would recommend this product to all who are looking to upgrade their quality of sleep, in style. My dog loves this bed equally as much as I do. :)

We've had this for about 8 months and my husband who never cared for our other mattresses said this is our best purchase. Comfort and support gives deep restful sleep. We're 73 and can get right up from bed and walk upright.

Our bed needed time to breathe since it was handmade. After about a month and adding the topper, it is most definitely the most comfortable bed my husband and I have ever slept on. There aren’t any bed chemical smells either. We love the assistance from Saatva too; 24/7 excellent customer service. I would recommend them 100%.

Ordering the mattress took some time as we had questions and dithered over whether to buy a firm or a medium. After several conversations with the sales people, who, by the way, were so helpful and polite, we settled on the medium. The mattress was delivered to our cottage on the lake on time and efficiently by the delivery service. The entire process was made easy by Saatva. Sleeping on the mattress during the summer spoiled us, and when we returned to our home for the winter, the Saatva comfort was no more. Now we need one for our house. Next time you have a sale...

After considering another internet mattress, I realized the value of Saatva's white glove delivery process in which the mattress is delivered and placed on the box spring. The mattress is comfortable and provides great support. Saatva was easy to deal with.

I purchased a Solaire mattress with an adjustable base, a complete frame and pillows. Because of serious back problems I needed to sleep on a recliner for over ten years until now. I’m able to adjust how firm or soft I want along with positioning the mattress which can be different from night to night depending on my back pain. It was an investment for me and I’m very frugal with my money. This bed was absolutely 100% worth the money. Being able to sleep comfortably and for long periods of time is an amazing feeling after not having that feeling for so long.

We own four Saatva mattresses. They are the best mattresses that have ever slept on. I highly recommend this brand. It’s worth paying a little more for this high level of quality. I had an average of about 17 days from ordering to delivery.

This luxury firm mattress is comfortable but based on the description and reviews I expected it to be a bit more plush than it is. I am a side sleeper and I wish that I got the softer mattress for better posture.

I love the mattress. I loved our old mattress, which was firmer, and I thought that I preferred a firm mattress. I was wrong, the Saatva mattress if phenomenal. My wife is incredibly happy with it as well!

I LOVE my Saatva mattress. It has been a wonderful game changer. I sleep much better & when I wake up, I feel good. I no longer wake up in pain or stiff. I am super happy with my mattress. Saatva is an amazing mattress with great customer service!

I have slept on my Saatva Mattress (Classic Mattress - Cal King 11.5" Plush) for almost 6 months now and I have to say that overall it was a great purchase. The mattress is soft and provides me with enough support as long as I rotate the bed every week. The only downfall is that I am above average build at 235 lbs and the mattress seems to be losing its form faster than I would expect. If I don't rotate the mattress every week and even sleep at an angle there is a clear indention in the mattress and in turn doesn't provide enough support for my neck/back. I've tried firmer but creates more of an issue each night that I sleep on it. The delivery and drivers were great, on time, and courteous. Overall, I would recommend and/or would buy this mattress or something similar to this again in the future.

I was reluctant to order online sight unseen but I used the Saatva website to help me choose my style mattress and I am very happy with this purchase. This is the most comfortable mattress I have ever owned. I purchased the Saatva Classic 14.5". I paired it with a half height box spring so the bed was not too high. Be aware, this is very high and most sheets will not fit well. I wish I had gone with the 11.5" height but am very pleased with the comfort of this mattress after 1 year. Delivery was sooner than expected and I would not hesitate to purchase from Saatva again.

We had a Sleep Number bed for 15 years and decided to go for a state-of-the-art Memory Foam Bed. After much research, Saatva (Loom & Leaf) stood out as the leader. Ordering and delivery were excellent. The bed is fabulous; best mattress we have ever slept on. It is not hot in any way and has just the right firmness (Relaxed Firm). We are average weight for male/female and are largely side and back sleepers. We have had our King bed for about 2-3 years and have since ordered a Queen for the spare bedroom. We absolutely love this mattress and give it the highest recommendation!

Ordered a firm mattress and found it too hard! There was no problem exchanging it for the Luxury Firm option! The exchange was friendly and quick! I absolutely love my Luxury Firm mattress And will recommend it to all seeking to buy a new mattress!!

This mattress provides excellent support and softness. Not too soft or too firm. No more waking up with upper back and hip pain. Excellent customer service. Love the adjustable base. Zero gravity is amazing.

Everything was great. Took a little longer than what was originally promised, but this was during the height of Covid, and I was in no rush. The product itself was worth the wait. This mattress is on our Murphy bed which is for guests. So far everyone who has slept on it wishes it was their own mattress at home. I guess that's the best compliment the product can get.

I've had restless nights sleeping for the past 15 years. After investing in this mattress, I don't even know I am sleeping or not. All I tend to remember is going on the bed and waking up again for the next day feeling recharged. And my dreams have been positive experiences too. Just really amazing. Highly recommended.

I have ordered multiple Saatva beds over the years and they are wonderful! Each are just as solid as the day they were received. The deliveries have always been very easy with great communications. Great products!

Saatva, Thank you for allowing me to contribute my thoughts about your mattress... I have found your mattress to be the worst mattress I have ever owned. Let me explain: I read the reviews, researched many mattresses, evaluated (the best I could) and concluded Saatva would be a good purchase for my needs (hubby and I are retired and need a mattress that would support our slightly over-weight bodies and still last a long time).

Everything from ordering to delivery was very efficient except for a week's delay in delivery due to the truck breakdown. Communication throughout the process was great. I've slept on my mattress one week now and already the alignment of my back has improved (according to my chiropractor), as has my sleep; no more tossing and turning. I'm so delighted; may it last.

The delivery was everything that was promised. Old mattresses were removed. We bought two mattress sets and bases. The beds are beyond comfortable and after 8 months show no signs of breakdown. We have a Saatva mattress pad from prior mattresses which we put on the new mattresses, one is memory foam and one is latex and both are extremely comfortable.

I got another mattress and the next day my back was fine. I gave the Saatva 3 months but NFG. The Metro mattress did the trick in 1 day. The Saatva was nothing. I think they should go back to the drawing board and try another way!

I researched thoroughly multiple high end mattresses at the time of my purchase. Saatva was always top ranked. I bought the soft version and very happy with the comfort and sleep it provides as is my wife. I have slept at many upscale hotels and like my Saatva mattress best.

Please look into another brand. Purchased my mattress a year ago and it now has sunken on both my wife and my side. It was very comfortable at first, but now seems like a waste to have spent so much money on it. The customer service was very bad and my mattress even arrived with a stain on it. There was delay after delay as well with the delivery. All in all I wish I had went to another brand.

My wife and I shopped Sleep Number and came close to pulling the trigger, but we decided to try Saatva instead. We ordered a split top king and 2 adjustable bases. When the mattress arrived and was set up we were excited and looking forward to sleeping better for the first time in a long time. Then reality set in. Neither of us commented after the first few nights. After about a week, we discussed it and both of us admitted we didn't want to admit our disappointment. This mattress was uncomfortable!!! Pumping up the bladders caused a hump in the middle of each side and we were constantly rolling toward the center or the edge. The mattress would lose air or magically inflate daily. The number on the remote would change by 10 PSI up or down in 24 hrs. It became a joke with us comparing where we'd start each night. We were both ashamed to admit that we had wasted over 7K and still couldnt sleep.

I did a lot of research before deciding to go with Saatva. They delivered the mattress before the indicated wait time. The delivery went well. So far we really enjoy our new mattress. It has remained its shape and is just as described.

Very pleased with Saatva customer service - they really care about their products and called me to make sure I was happy and to resolve the situation.

Researched buying a mattress for months based on reviews, and speaking with sales team. Waited for mattress about 3 weeks longer than promised, however understand all companies having supply chain issues. White glove delivery carted away my Tempurpedic cloud mattress and delivered the new one. The delivery guys told me to just wait and the mattress would inflate. They left with no instructions on the product, except to wait to lay on it for at least 12 hours.

Sadly, we had to return our mattress topper because it made our bed just a little too high for our aging dog who has major hip and leg issues. It actually never made it onto the bed, but I did open it the box. I called to set up a return and was told my best option was to donate the mattress to charity for a full refund. I was stunned to hear such a suggestion. I can't think of a more generous way to give back. I get a full refund and someone who might never be able to afford such a luxurious mattress topper will sleep that much better. What a great company! I already own a mattress from Saatva and plan on purchasing their mattress topper at some point in the future. Thank you.

I've had this mattress for almost 7 months now and my quality of sleep is off the charts. I'm a side sleeper and with my old mattress I would wake up with a back ache almost every morning. (I dreaded going to bed at night...) With this Saatva queen firm mattress all those issues are gone. My exercise routine is also back on track also because of my back issues being in my rear view. Thanks for engineering such a fine product which has literally improved the quality of my life.

We decided on the Solaire mattress. Went to purchase, and it gave me the option to add an adjustable frame. Reviews on the adjustable frame seemed overall positive, so we decided to give it a try. I called Saatva to verify we were able to try it out, and return it if we didn’t like it, they said it would be $100 to return. So I placed the order. The mattress was delayed, and delivery was delayed even more. Saatva provided a $100 discount for the inconvenience.

My wife and I could not be more pleased with our Saatva Classic Split King bed. The Luxury Firm mattress is just the right combination of firmness and softness....it feels very luxurious like some hotel beds. The adjustable frame is so quiet that it does not even bother our cat who sleeps with us. We both sleep better now and wake up refreshed and very happy with our new bed. You make a quality product and deserve the good reviews that you receive.

I initially purchased the California King (with bedding) which was delivered on schedule and in perfect shape. Unfortunately I needed the King. Christine, from Saatva, arranged the King to be delivered and the California King to be picked up at no cost! She even included two King size bedding to replace the California King bedding I originally purchased. Also, my initial request included Ivory Sateen Pillowcases. I substituted white when Christine informed me they were back ordered. Months later Christine informed me they were currently in stock and would send me a set at no charge! I challenge anybody to find a more accommodate company with such nice employees! Thank you Saatva!

Mackenzie was responsive to our issues with respect to the mattress we ordered and suggested a king-twin would be able to satisfy my wife and me. She took the time to listen to my concerns and found a solution I was not aware of that is perfect for us.

I have had my king mattress for about 1.5 years. Love it and it honestly stopped all the backaches I was getting from my old and crappy mattress. I did start to notice a mound forming in the middle, even after flipping it and turning it. Before any real issues happened, I thought it would be smart to look up the warranty. Claudia was great - helped me with the replacement and I’m going to order an additional mattress in the very near future. I would 100% recommend this company.

Wanted to be sure old mattress would be removed after a piece was removed to make a dog bed. Chanel answered the question promptly. I asked for additional confirmation and she contacted the delivery team to make sure the team would take the mattress. She was prompt, courteous, professional and friendly. An excellent Saatva representative.

Everything about my experience with Saatva has been seamless. I purchased the Zenhaven mattress. I have low back pain but I love to sleep on my stomach. I heard the latex mattresses were the right firmness for my very situation. It was a great mattress and it was comfortable enough, but I could never quite get to the point of total comfort. It's a different feel and I think I missed the traditional mattress. So, I inquired with Saatva through the online chat and was able to process a return of the mattress and at the same time, purchase the Saatva Classic Firm. It was very easy and the agent did a great job of helping me figure out which mattress I needed. Very grateful for the ease of the transaction and interaction!

I bought my new bed from Saatva, and from start to finish, the experience was professional, helpful, and easy! I was nervous about ordering a bed online. However, their customer service representatives (shout out to Gloria) were helpful, patient and kind. I mistakenly ordered 2 foundations, and when I called to fix the mistake, they credited my account and told me not to worry. I LOVE my mattress and I would recommend this company to everyone! Thank you Saatva!

I've had plenty of interaction with Saatva, mostly because we continue to purchase their excellent products. But their customer service truly sets them apart. Whether I'm placing an order, calling with product questions or needing help with a remote, their support team is always friendly, extremely helpful and customer-focused. And if they don't know an answer, they get help and actually call you back! High quality products and superb customer service is a lethal combo, and it's why our household has made a number of purchases from them.

I think most of us that are 30+ yrs old live in a world in which customer service constantly disappoints. I don't write a lot of online reviews. I generally don't waste my time with vengeful thoughts about bad customer experience, and I have high expectations, so "good" customer experiences don't excite me. However, my experience with Saatva was so exceedingly better than one would expect I am compelled to share. The website is nice, the chat bot is even a little better than others (maybe I'm crazy), they have sales and a military discount, they have good exchange policies and honor them, and most of all the rep I dealt with during my exchange, Amber, was an absolute pleasure to work with; empathetic, understanding, competent, and personable. I would definitely recommend Saatva.

I originally ordered a luxury firm mattress for me and and my wife. We’d slept on a Sleep Number bed for many years, but despite buying a new pillow top cover, my wife was not able to get comfortable. The Sleep Number bed was 20 years old, so we’d got our money’s worth. I did a lot of online research and went for the Puffy Mattress. This was a huge mistake right from the start as I could never get comfortable and suffered with aching back and hips. I should add all mattresses detailed in this write up are King size. Also, I am 6 feet tall, 315 lbs and my wife is 5 feet tall and 108 lbs.

I am an individual that works during the overnight and purchasing a mattress and bed frame from Saatva has been an outstanding experience. First off the mattress is incredible and in regards to the bed frame initially I had an adventure due to my unlevel floor. But from top to bottom the work and due diligence from the company in all aspects from the Individuals that I had interaction on the phone to the men that delivered and did the setup was outstanding!!!! I can’t rave enough about the overall company and impeccable service. You will not go wrong by purchasing any sleeping needs from this company. Professional service through and through.

We love our Saatva classic luxury firm. Service was fabulous including delivery & the mattress arrived in the timeframe they promised. I just ordered a Saatva pillow. Sleeping much more soundly & waking up without aches & pains. Also love that it’s Made in the USA.

I've had the mattress for almost a year now. The cotton material is good, and the product does off some level of lumbar support. However, their claims about heat dispersion, durability, and support system for rest of the body is questionable. Mattress helps a little with heat dispersion but not as much as they claim on the site. Furthermore, the durability of the mattress seems okay but I'm now starting to notice that the product feels uneven when I sleep on it and there's not as much support (outside of the back) for one's shoulders/neck. Overall, not the highest quality mattress in the world but I think it's fair given its price point. Would only recommend perhaps for those who are on a budget.

Everything had been resolved and I would not hesitate for a moment to purchase again from Saatva!

I ordered two twin-size of these mattresses (for 2 different NY locations), and a queen size of same for my home in Maryland. Every one of these mattresses became warped and very uncomfortable, causing back problems. All of them no longer are used. I am asking Saatva to reimburse me partial credit for the expense of 3 mattresses that became uncomfortable after 1 year. The mattress order referenced here was ordered for one of my children, who was in his 20s when mattress was new. Despite his younger age, he also experienced backaches from this mattress.

Delivery window of 17-25 business days for white glove delivery is estimate on production of mattress not actual delivery. I was told I would have to wait an additional 2 weeks for delivery. They are also unable to give any information once they release to shipping partner. No ETA. Nothing. Customer service is indifferent. Spoke with 4 different people. Was told I can't cancel, but will need to wait until delivery to return as bed will not arrive in time. 39 days for a product constructed and delivered within the US is excessive. Might be better received had they been straightforward about actual delivery times. SO disappointing. Already ordered through competitor that will deliver within the week. Don't waste your time.

Don't waste your time or money. Went as low as the Stars let me but if I could go lower... Ordered July 2nd with an estimated delivery date of July 24. Nope, not even close. We called, "We're sorry, COVID caused delays, I understand your frustration..." Next date "scheduled," first week of August from apologetic Customer service Rep. Yeah, nope didn't happen. Like other reviewers, "We're looking into it, we're sorry, we understand...$100 off for the inconvenience..."

7 weeks past ETA, countless calls with customer service, and still no mattress. This is after waiting for the "delivery window" today only to get stood up. Honestly the worst customer experience. I just wish negative stars were an option because I wasted so much time trying to get what I paid for.

Ordered my bed going on 35 days ago, still hasn’t arrived. Quoted 7-29 days for delivery due to Covid delays. I was patient And understanding until we hit the 30 day mark, check my order status online. Showed it was still in the “ordered” phase not even into the production phase. My order date had also been changed to “invalid date”. I called to find out what was going on. I was met with very condescending tones, a lot of “I’m sorry”, “I understand” and minimizing the delay. “Well yeah, we do say 7-29 days. We’re just shy of that”. Just shy of it? It’s not even been made yet! They also used Covid as the reason for the delay, I’m understand about this except at this point it feels like they are abusing it. I was promised a call back that day, didn’t happen.

After surgery I needed a new bed, I ordered Saatva because of all the great reviews. My ship date was moved 3 times, the last time I called twice and talked to two different agents. The first one told me that the mattress was ready, they were just waiting for the base, no time frame for delivery. I found a suitable base to purchase. Called back and was told that the mattress was NOT made. I was told possibly 3 weeks or perhaps five...I ordered this early in June and now we are talking August delivery. I did see on their website that they were having a further sale, why continue selling if you do not have the materials. The only good thing is I was able to get a full refund within days. Found a great mattress and base that were delivered in one week.. Just be honest with customers. Bottom line can't be trusted.

Kristel E from the Saatva company issued a $150 refund for our troubles. The delivery delays due to COVID19 were expected per the website, however the communication lapses with T1/T1.5 tier support people were less than ideal. Kristel & the company assure they are working on this and it's a temporary issue with a supplier.

I placed my order #** on 6/13/21. According to their progress indicator, my order of king mattress and bed frame were produced on 6/16/21 (impressively quick). I called them the next day to schedule the delivery and while I couldn't speak to a live person, I left a voicemail. Few hours later someone returned my call and assured me that my order will be delivered ASAP, I should expect a call within the next 48-72 hours to schedule the actual delivery. I also stressed out to that CSR that I am traveling for the 7/4 weekend and I will be away for a while, so I want the bed and mattress delivered before my departure. (Their system automatically calculates 21 days of production/delivery, so at the time of me placing the order, the scheduled ETA was set to 7/4/21! Right, someone will deliver my stuff on July 4th!!!)

Absolute WORST mattress bying experience EVER!!! Purchased a King Loom and Leaf Mattress that was SO HARD it left bruises all along the left side of my thigh, along with the frame. Requested a return of the mattress after months of promises that it would "contour to my body" and needs to be broken in, because it was so ridiculously uncomfortable. It was so bad, I opted to sleep on couch instead. They refunded my entire purchase, including the frame which I intended, without my consent. Now they're telling me I can NOT keep the frame THAT I PAID FOR, because THEY refunded it, and it would be too much of a hassle to do whatever they have to do administratively to just charge me for the frame alone.

I love my Saatva Mattress! I have lower back pain and my mattress offers comfort all night long. It costs a bit more than the roll up, delivered in a box type mattress and is worth every penny. The delivery people bring it in - so no hassles.

We received our 2nd Saatva Classic Firm mattress this morning. The first was delivered over one month ago and was moldy so we did not accept the delivery. The Saatva customer representatives were nothing but lovely and helpful but the service has been awful!! We got differing stories every time we called for an update - we were told it would be delivered within days and then nothing. The next rep told us, "no, the previous person was incorrect." Finally, we received a call telling us our mattress would be delivered the following Thursday.

After waiting two and a half weeks from the time we placed our order and were told that our mattress would arrive no later than three weeks later and seeing zero movement on our track our order web site, we finally were able to get in touch with a real person. That individual informed me that because of COVID they were running behind and delivery would be scheduled for a week later than we had been originally told. Later that same day the representative called to inform me that because of COVID they could not get a needed material and now the delivery would be postponed an additional three weeks!

Inconsistency on terms and conditions on discounts and sales. Policy clearly states one discount per order yet mine had two applied from the outset. The website after the order phished for me to put in my email and phone number for marketing purposes for an additional 225 off on an order more than 1k. I contacted support to apply this additional discount and was told there was a maximum of 300 off and one discount only. Ironic because my original order already was against this policy and nowhere in their policy did it mention a maximum dollar amount. My gut and experience with companies that nickel and dime like this tend to nickel and dime on install, support, and returns.

Ordered 2 mattress on March 3rd 2021. It is now June 1st and I do not have my mattress or even a date on when to expect them. Customer service just says reads their lines about covid affecting production. It'd been over a year. They should have some solid schedule of when and how many mattress are being produced. All I get for an answer is "due to how popular our mattress are, and because of covid." None of that helps me as customer. I need to know dates. ...so then what they begin to do is say your mattress is ready and will be on the truck Thursday. It'd been 4 Thursdays and apparently 4 trucks that just never make it. When I question this. I get told that the CSR should have never of said that it was ready to go on the truck...so now they continue to misinform me as a customer and blatantly lie about delivery estimates.

The purchase and delivery of the mattress was smooth and without issue. My wife and I liked that there was a 180 day trial. We ultimately decided we didn't want to keep the mattress. We felt it was smaller than our prior queen mattress and both thought we "slept hot" on it. That's when the customer service became an issue. Initiating the return involved speaking with a customer rep that tried to convince us that our experience was uncommon and questioned our reasons for wanting to return. Regardless they indicated that they would begin the process and we would be contacted to coordinate pickup of the mattress. Weeks went by and no one contacted us. We had to call them and they became increasingly difficult to reach, and requiring us to invest more and more time to ensure the return was completed. More time went by and another customer service call to try to get them to complete the return. Meanwhile we continued to be charged by Klarna.

I have owned two Saatva mattresses over the past decade. After I wrote a less-than-stellar review on a website regarding my current Saatva Mattress (which was giving me back pain), I was sad to discover that my account was removed from their store. This made it difficult for me to research how many years I actually owned this mattress prior to making a decision on buying a new one.

I researched mattresses online & in stores. I went with Saatva for the quality & affordability. I placed my order in March. I STILL have yet to receive my mattress. The transfer date from production is pushed back by two week each time a new deadline approaches. I have been living, working, & sleeping in my living room on my couch since March. We are approaching mid-May. My new transfer date is not until mid-May. Wonder if that one is going to get pushed too?

I ordered a Saatva Mattress on March 10, 2021. They promised delivery in 10 to 14 days. I called Saatva on April 1 to inquire, since the mattress should have arrived by March 24. The person who answered the phone apologized for the delay, and refunded my Visa account $50 for my having to put up with the delay. He said that the mattress would arrive by April 21. He also re-wrote my invoice so it looked like my order date was April 1 (rather than the actual order date of March 10). Why re-write the invoice and update the order date? I suppose he wanted it to look better for Saatva.

I purchased from this mattress company on March 3rd of 2021. On the website it says, "due to Covid-19, we are experiencing delays up 15-30 days." I decide to purchase (big mistake). I receive a date of when that will be purchased and I begin to wait. On the day of when I am supposed to receive an email/phone call, I receive nothing. So I decide to call. Guess what? No call waiting for an online e-commerce company. If you want to reach someone you have to dial over and over again until someone picks up.

You will never receive it. I placed an order 2 months ago - the website states that delivery is supposed to happen in 9-21 days - what a joke! At that point, they promised a mattress by today - two months after my order - and I get a phone call telling me that it will be delayed at least another full month. Meanwhile, they keep running sales on their website and mention nothing of delays in filling orders on it. Only buy a Saatva if you want to pay $1500 to sleep on your floor for three months.

Saatva experience has been great so far. Bought a bed 60 days ago. Would like to return it as I’m not comfortable. This is when customer service maybe goes sideways. No response to chat or VM. Can’t return. Help.

We ordered our mattress about a month ago give or take a few days. We were told it would be delivered by the end of March... Yeah I know pandemic= strain on supply chains. I work in the supply chain industry and know better than promising something to my customers that I am not sure I can make happen. As we got closer to the first promised date, we kept trying to log in to the website and check the status of our order. The status did not update, at all, for weeks, only showing it was being processed. Finally on Monday, via the online chat option “Joseph” tells me the delivery team has my mattress and it should be at my house Wednesday. Today is that Wednesday and no mattress. We go back to the online chat and speak to good ol’ Joey and he offers a $100 refund... I’m guessing for time and suffering. At this point I am ready to cancel the entire order and get a Purple/pink whatever color name the bed in a box thing is.

Throw out the bed in the box and get this! We tried three well known beds in a box, woke up with pain with all of them. After doing a ton of due diligence, I went with the Saatva Classic (plush) and this bed is a slice of heaven! We sleep more soundly, dream more, need less sleep yet wake up refreshed but don't want to get out of bed! LOL. Oh and no more hip or shoulder pain (for those side sleepers out there). Lastly, customer service is awesome and respond in a timely manner. A+.

I ordered a Saatva classic luxury firm mattress and Copenhagen bed frame. The mattress arrived on time, however the delivery truck forgot the bed frame and I had to wait 3 days for the frame to come. When the frame arrived the delivery company refused to bring the bed inside and would not set up the bed, so much for white glove delivery. I spent the afternoon setting up the bed (4 hours). Once it was set up I got into it only to find a loud creaking noise coming from the frame. I checked all the bolts to ensure everything was correctly assembled and to my dismay the bed was noises despite having put it together properly. I would have never bought this frame had I known this was going to be the experience. The thought of taking it all apart and boxing it up to send back is just awful and I am very disappointed with this purchase. Saatva has failed to meet my expectations and I regret purchasing this bed frame.

Firsty, we received our mattress timely & everything went well. I really liked the mattress but my wife didn’t. We let the company know, so they offered us a free mattress topper. Again, I liked the comfort level but my wife did not. We then exchanged our mattress for another model. That was a simple process & we paid $100 for the new delivery. That mattress didn’t work for my wife, so we decided to purchase a different bed. Things went bad when we asked for our refund.

I read many reviews prior to buying this mattress. It felt like a good decisional the time, but I am now regretting it. I purchased product on 3/8/21 and it is 3/30/21 and I still have not received my mattress. I couldn't track the product after purchase b/c Saatva system would not take my password and would not let me re-set it either. I couldn't speak to a human b/c no one answers the phone and VM was full. Wrote an email, saying I thought customer service was poor, asking for help w/status of mattress delivery and my password. Recvd. email from Tessa telling me to refresh screen-REALLY!

It's truly an scary experience to order something you can't see or touch before you purchase it. Everyone at Saatva was extremely helpful and very knowledgeable about their mattresses. We ABSOLUTELY LOVE OUR NEW MATTRESS.

Their delivery times are a lie! Chat support worthless! Phone line goes straight to voicemail! Email response said they can’t respond for 72 hours! Ordered mattress and foundation on Mar 3. Supposed to be delivered in 9-15 days. Checked order status every day (it progresses through about 7 steps). As of today, March 21st, it’s still stuck on step 1 which is “order received”. 18 days and zero movement, but they were paid in full on day 1. Such a crock of bull. Their excuse for unacceptable production and lying to their buyers is the pandemic. It is their safety net. Just received an email that due to the “pandemic”, it will be at least another 2 weeks. Do not trust this company! Very misleading. Chat, email and voicemail all preface the same excuse. I haven’t been successful reaching a human being at this company.

This review is about the return process not about the mattress. I hope it helps if any of you were like I was and on the fence with trusting a home trial not having a bunch of fine print. My wife and I purchased a Saatva Classic Luxury Firm. It was NOT the mattress for us. The first 4 nights I loved it. Then my back (I have a L5/S1 spondy) got worse and worse. We tried it for 140 days. That’s how much we hoped this would work as we are so tired of the mattress hunt.

Let me be honest, the mattress I am reviewing was purchased at the end of 2016 so perhaps they have truly changed for the better. We have chosen to sleep on the couch at times to avoid this mattress. It is firm, so firm, and so uncomfortable. We told Saatva that it was too firm and that we wanted to return it. They promised that the mattress topper they would send would make all the difference and allow it to "break in." It most certainly didn't (and the bed still hasn't broken in) but in the process of waiting for it to break in, we missed the return period. Don't make our mistake. You don't sink in, not at all. We saved up a lot of money for this purchase and have regretted it ever since. I know most people would have just bought a new mattress by now, but we didn't have the funds to completely replace this mistake right away. We are so looking forward to a new bed sometime in the near future. It will most certainly NOT come from Saatva.

I was nervous about ordering a mattress I had never even sat on in a store but after many mattress fails from local reliable mattress stores, I felt I had nothing to lose. Their guarantee to take it back if we were unhappy sealed the deal. I tried it, I loved it and a year later bought another one. Now I'm ordering my third. Very happy - Even after two years, the mattress has not developed any saggy spots and the support is still as good as the day I ordered it.

We were moving from Florida to Texas in January 2021, to a brand new home, and wanted to have the Adjustable Platform/Solaire Adjustable mattresses arrive soon after arriving from our move. Online it shows every time you place the frame and mattress in the cart, the approximate date it will arrive within a few days, and usually within 10 days from ordering. So I waited and waited; then ordered so the timing would be right. Directly after ordering, Saatva calls to let me know it will be delivered in 45 days. I expressed my displeasure as the website is clearly a mess. Had the website informed me it would take 45 days, I would have made the order 45 days before moving. But there is nothing you can do except cancel.

The purchasing experience was easy but the mattress itself isn’t comfortable and you feel every little move from the other person. I read lots of great reviews so I bought it. I regret getting rid of my memory foam for this.

Dealing with Saatva was very pleasant. They followed up on things that I had overlooked and didn't realize it. Their knowledge of the product and helping me with my uncertainness was very helpful. I did not feel like I was at a used car lot where the sale was life or death for the salesman. I felt no pressure but was given information about their product and left to make my own decision. My mattress is now being made and will follow up with another review once I sleep on my mattress.

I called to ask when the sale would end. The sales rep. told me and gave me his direct line in case I had more questions. I thought price might have gone up so on the last day of the sale, before placing my order, I called to find out if it had and to ask if I could get the lower price from a week earlier. He gave me the lower price, answered all of my questions, helped me decide which mattress to order, offered the mattress cover without pressure of any kind (I did not purchase it), remained patient and professional throughout the call, and even offered to add a note to try and get my mattress delivered as soon as possible. Even if it doesn’t get to me any sooner, the fact that he wanted to help and that the company’s system allows for a note like that really made my day. I have nothing but praise so far for the Saatva Mattress. Thank you for making my experience such a positive one Tom.

Wish we'd figured out we both didn't like our Solaire in time to return it. First the good: Well, honestly the best thing I can say about it is that it isolates movement fairly well. I can get out of bed to go running and not wake my wife. Delivery guys were good, but initially didn't want to take away the old bed, which was irksome. But they set it up quickly. The bad: Honestly, this isn't nearly as adjustable as the marketing says. It literally feels like slapping a foam topper on an air mattress for camping. Ever wake up while camping and the air mattress has deflated? Yeah, this feels similar. Better, but similar. The ugly: The adjustment device is very fiddly. You click up, it doesn't go up. You click up and hold, and it inflates, but doesn't stop at a number you want when you release. I wake up in the morning on a different number than I thought I went to bed sleeping on. It's honestly really irritating to use and I don't like being irritated right when I'm going to bed.

We bought the Saatva Solaire Queen Split bed. It stinks. It is too small and you feel like you are going to fall right off onto the floor. It is cumbersome, the sheets are absolutely ridiculous, and there is no mattress topper that goes with the split. Without the mattress topper you are literally sleeping on a plastic pool float covered with a sheet. The people who came to set the bed up were inefficient. After they left, we had to try to figure out how to program the controls.

I cannot believe I paid $1000 for this mattress. I ordered a luxury firm queen mattress and it is hard as a rock. When I tried to return it, the company shied away and offered a pillow topper to help out. This is just a small piece of cotton padding and made no real difference. It's been months since I have had this product and it still gives me a backache, when I have never had back issues before purchase. 100% would not recommend this product.

I purchased a king size Saatva Solaire mattress on Jan 12, 2021 and it still have not arrived (February 10, 2021) despite claim on 9-15day white glove delivery. I got an e-mail this week that it will be another 2week delay. Their website still lists their delivery time of 9-15 days even though they know they cannot deliver to it. They claim delays are related to the pandemic but you would think they understand how the pandemic is impacting their supply chain and shipping schedule after 10 months! Oh, by the way, they charge your credit card on the day you order, not the day they ship. I complained to the company and suggested they quote realistic delivery times, and not charge people until they ship the product. I am sure the mattress will be nice, I just don't know since I am still waiting.

My wife and I have had our king size Saatva mattress for six years. We are large frame folk, with a collective weight of about 430 lbs. This Saatva mattress has been excellent. After six years it still doesn’t have body impressions ( we rotate mattress every 6 months). We always look forward to getting home from a trip and back to the Saatva. It is important to get the firmness that best works for you however, but you’d be hard pressed to beat the quality of a Saatva mattress for the price! (this was an unsolicited review, we just wanted say “thanks Saatva!”)

Ordered a mattress, was told 8-13 days. On 13 day I contacted company, was told they would check and get back to me. They didnt. I called, couldn't get thru. I emailed, I went on their chat again. Could not get anyone.

My experience with the purchase of their dual-layer spring mattress, delivery service, and customer support is second to none. They treat their customers well, and communicate very well and completely. I own a dual spring mattress which, after 2 years, is holding up nicely and is very comfortable. In a time where most companies treat customers like a commodity, it is refreshing to be treated like a true customer.

"After looking up reviews of top mattresses on Bestreviews.com, I was directed to the Loom & Leaf bed. I read a lot of the reviews and was skeptical because nothing is ever that great. I was wrong. We order a king size mattress with level 7 firmness and my wife (who has had 2 disc surgeries) finally had a night's sleep with no pain. I find myself not tossing and turning during the night as I did before. We both love this mattress and would give it 10 stars if we could. My oldest son laid down on the bed after we got it and he ordered him one as well that night. Saatva you have lifetime customers. Please don’t change a thing with your product."

I know it is very difficult to trust websites on products that we want to purchase but I must say this was an amazing experience, quick and easy. I had already purchased a mattress from a different company and I wasn’t happy with the quality of the mattress. I took a chance and purchased the classic mattress from Saatva and I must say I am very pleased with the service and product. The mattress fits my needs and I highly recommend it. I will definitely advise people to purchase.

I really wanted a Saatva Mattress after researching mattresses and returning a different brand that didn't work out. I had to cancel my order after SEVEN weeks passing before my mattress was made. Even at that time, there was no guesstimate possible as to how much longer it would take. For that reason, I ordered a competitive product, which was also made to order, but delivered in 10 business days. Saatva's customer service agent Morgan, was fantastic. However, the supply chain had a total fail and Saatva lacks any appropriate communication process in place to obtain any scheduling information from their manufacturing partners. They can do better, and I am sure at some point soon, they will.

We ordered the Saatva Classic and have had it for about 4 months. I never dreamed I could sleep so much better. Both my husband and I are getting more sleep and loving the feel of this mattress. It's cool, it's comfortable, it makes me want to go to bed! I highly recommend the product and Saatva's service. The delivery was exceptional and much appreciated during the pandemic. We will replace another mattress with Saatva soon!

I was contacted shortly after the review by Saatva. The problem was resolved within a week.

I give 5 stars for customer service - but mattress quality not great. I ordered the 14 inch soft plush mattress which was great - however taller than stated and was actually 16.5 in with the pillow top. I decided to switch out for the 11 inch mattress. However when the 11 in mattress arrived the pillow top section was not fully filled and had about 50% less "pillow" stuffing than my first mattress. I decided to keep the taller mattress and just deal with it... until about 1 months later the pillow top was flat and the mattress was now quite firm and causing my back to hurt and my hips to go numb at night. Had to return....bummer. But customer service was truly top notch!

Posting this to make sure that other buyers don't get caught in the same mess which I did!!! After doing a gazillion reviews, I thought I found the perfect match with Saatva and was super excited, only for the mattress to never arrive, yes you heard it right, it never arrived!!! More than delay, their weird customer service and continuous dishonesty this entire time totally baffled me!

We got the medium firm at first and it was fine for a couple years although my husband started having aches and pains. We got the firm for 200 and it was ok for about 6 months then we both started having pain. We are young and in shape. The bed caves in on the sides. I wake every morning with my lower back feeling locked and in pain. We will not purchase one again.

Updated on 10/25/2022: In January 12, 2021 Saatva replaced my newly bought mattress, by a Saatva Classic firm, because my original new mattress started making a great deal of squeaking noises every time we move about or sat on it. The new mattress started to come apart from the inside thus, resulting on a hump in the middle of the mattress and is only 1 year and 8 months old. This happened spontaneously and there is no explanation for what happened, as I weight 145 lbs and I am the only person sleeping on the mattress. It boils down to poor craftsmanship and the lack of quality control at the Saatva factory. I have a number of pics to show the camel effect of the mattress and hope that someone from Saatva calls me and help me understand how this "new" replacement mattress could come apart with my feather weight. My name is Julio ** and mobile number is **.

NEVER AGAIN. I bought a king size bed, adjustable base and a headboard from Saatva in August. In September, they delivered it, but could not attach the headboard because parts were missing. After several attempts at emailing, texting and calling them, I finally was contacted back to get the problem resolved. The installers came out once again, but the bed was still missing the parts to install the headboard properly. Again, I made several attempts to get anyone to call back to me about the problem.

I ordered 2 mattresses from them, 2 weeks apart. I did this intentionally: I wanted the first one to arrive ASAP, but the second one was far less urgent. I told Saatva this. Instead, they delayed my first order until my second order was ready, so they could save on shipping and send them both at the same time. Shame on them. No true luxury company would try to save a few bucks on delivery fees, at the expense of customer satisfaction.

Updated on 7/13/2021: We were quickly contacted by Saatva both on this site and by phone. They offered to replace the mattress again - as it carries a 15 year warranty. At first we declined and really wanted a refund. Refunds aren't allowed outside the 180 day trial. Unfortunately the issues didn't start until after the 180 days. After much discussion the rep thought we should try a firmer mattress at no charge. I decided to wait to re-review it. We received the mattress in November of 2020 and to be honest, it's not any better. It lasted a bit longer than the first two but began sagging in the butt area and is now caving towards the middle. Sadly we are out the money and need a new mattress. On a positive note, they do have great customer service and did try to correct the issues but I'm not sure how these things go 15 years.

I received a call today from one of their managers. He gave me detailed information on what was causing the delays. He took my feedback on how to make better use of their automated customer update portal. The biggest source of my misunderstanding was that Saatva does not actually own any of their US factories. Before understanding this, I could not fathom why they could not get an update from their factory at will. They assured me they do have numerous quality control measures in place to make sure that their recipe and specs are being followed.

A director reached out to me saying that my review would get posted on their site. I just checked and I do now see that my review was finally posted, but there are no star ratings associated with my review as of this moment. I find that strange. I highly do not recommend doing business with this company after having spoken with their customer service director.

Purchased King Luxury Firm (Classic) about a year ago. I've love it but wife wanted something firmer. Was going to purchase Sleep Number but saw that SAATVA offered same style mattress with more options and, according to many reviews, as good if not better. Ordered mattress on 13 Sep. Received email acknowledging order and provided link to track status of my order. To this day, status of order still reflects only that the order has been received. Called numerous times and no answer, just a recording directing you to their website to check the status of your order which never changes.

It was a review by Consumer Reports that brought us to Saatva. We were already an air bed user and it was good to see new choices. From the first online chat to delivery, this was a first class operation. Communication was superior. The bed itself is extremely comfortable and appears overbuilt. The adjustment remotes are hard wired, which took some getting use to, but they are basically set and forget. The topper is far superior to my previous air bed with much better heat dispersal. Memory foam has a reputation for holding body heat. Not the case with the Solaire. Whether you are considering an air mattress for the first time or a seasoned sleeper, you won't be disappointed in Saatva. Highly recommend.

I have no words to describe how great this mattress is!! I have spent in upwards of $5,000 for a mattress in the past, and this mattress outweighs them all!! Comfort, appearance, wait time, delivery, cost...all top notch. After sleeping on this mattress, I would gladly pay double, even triple, what I paid (although it’s great I didn’t have to). Sleeplessness = gone. Back pain = gone. Extremity numbness = gone. Mattress of a lifetime.

This shouldn't have been a great review due to delay of product arriving, then the wrong product being delivered. That is not the end of the story. Saatva personnel were mortified this had happened, especially due the long wait in the first place. Another mattress was ordered immediately and it arrived in the expected time. The reason I can give five stars is because the mattress itself is worth it, besides the concern staff took to get me the correct mattress. I'm sleeping great and btw, the "wrong mattress" was amazing just not the right firmness for me.

After posting online complaints, 2 executives contacted me and I received my refund about 2-3 weeks later as a direct deposit. They actually tried to process sooner, but I gave them the wrong account number. Glad I did not have to wait any longer for the mythical check to make its way to my mailbox.

After the hassle of trying to get ahold of someone, Roger reached out and was able to fully remedy the mattress topper situation. His help was greatly appreciated.

This company stands by their promise of "customer satisfaction guaranteed." I would definitely recommend to a friend, and when the need arises I will purchase from this company again. Ten stars, excellent customer service.

After a lot of research and You Tube videos on the best mattress to buy, I decided on the Saatva. My husband and I love our Saatva mattress! He says it is the most comfortable mattress he has ever slept on!

I simply love this mattress. I have a queen-sized firm Saatva Classic and it feels amazing to sleep on it each night. It is firm, does not sag (something I've struggled with every other mattress that I've bought), and fully supports my back. I got it with the Lineal Adjustable Base, and it is worth every penny. I no longer have to stack pillows to raise my head, and can just move the head-side of the frame up, thereby ensuring a perfectly sound sleep without any neck issues. Lastly, their customer service and delivery team are amazingly helpful and friendly. I would highly highly recommend this mattress.

Saatva is a company with the highest quality products and services. Their foundational commitment to delighting customers is evident in every aspect of their organization—indeed, it is the bedrock of their brand. As a previous quality consultant with a Fortune 500 company, I rate Saatva "A+" for its dedication to delivering an outstanding experience in the quality of their mattress lines, in the highly dedicated customer service organization, and in their contracted third parties who deliver, set up and service their products. When customers have so many choices, it is a surprising rarity to experience the real thing in quality. If you are looking for a great night’s sleep and the assurance that you’ll be satisfied with your total mattress buying experience, you need look no further than Saatva. I'm so glad I did!

I am on my feet as a healthcare worker approximately 10 hours a day and come home to spend even more time on my feet as "Mom". My back and hips were hurting all the time the past few years! While sleeping, each time I'd roll over I would have to use the backboard for support to move my painful hips and back. I would wake up exhausted from having to roll over into different positions trying to relieve the pain! I have been a Saatva owner for less than a month and already feel an incredible difference in my lower back pain and hip pain. I am so relieved!! I sleep so much better, wake up less and can move more freely. I can't believe a mattress can make such a difference in my well-being! I have so much more energy now and can move so much better on the job! The mattress arrived with white glove delivery. I was well informed of the scheduling time. I didn't have to lift a finger...just got to enjoy my new mattress! GREAT purchase!

Ordered Hybrid Mattress, they charged my account immediately upon receipts of order. After 16 days I contacted by chat to obtain an update on my order. I was informed there was no update and I should try contacting them in another week and they might have an update. I asked what was their average delivering time now with the pandemic. They advised me they did not have that information. So I ended the chat and tried calling customer service. You just get a recording that advised you they are overwhelmed due to the pandemic and you can either leave a message or text them. I went back to Chat and canceled my order. Let's see how long it takes to get my credit! Extremely poor customer service. If they have no idea as to when they are going to be able to complete your order then they shouldn't charge your card until they are ready for delivery.

***TERRIBLE QUALITY MATTRESS*** I purchased a king-size luxury firm a few weeks ago. The stitching was all over the place, more than 100 loose threads, loose stitching, uneven stitching around the pillow top, and multiple black stains, as well on the mattress, but more importantly it sagged about 1 1/2 inch deep for about 5-6 inches from the top or bottom (depending on how you place the mattress).

Hi, We got our mattress in January of 2016. So it has been 4.5 years. Originally it was good but sadly the mattress now sags so much that it is horrible to sleep on. We are buying a new mattress this week from Original Mattress Factory and throwing this one out.

It was supposed to arrive 9-21 days from the order with ETA 8/8 showing on website. It has been 22 days and it is not even out of production yet. I can't comment on mattress quality but definitely a company can't hold on to their promises.. I can't even get an estimate when I will receive it!

I really like the comfort of the Saatva mattress that we purchased in Dec 2019. However, after 8 months there are indentions on both sides of the Mattress where we sleep. I have rotated the mattress as advised. I contacted the company with pictures and questionS. The rep told me that because It is a king mattress and we sleep on our respective sides, there will be some indentions and what I call a “hump” in the middle. She suggested that one of us sleep in the middle area to even out the mattress. The purpose of a king mattress is to give both of us room. We are not big people, so it isn’t a weight factor here. The comfort is there but the quality is not.

Saatva is the best mattress we have ever bought. We both sleep through the night. It is soft for him and firm for me. It has a 25 year warranty and set up is included. The installers were great and took all packing with them.

The mattress is bulging at the side in less than two years. I expected this mattress to last longer for over 2k. I have called NR. I have sent an email and I’m waiting v on the response. I am hoping they will resolve the issue. A new mattress at sub par quality will likely do the same next year.

Love the mattress, wanted a firm and it meets standard. Delivery and expectations were clear. We had white glove service for delivery which was great for the mattress being on the 2nd floor. All specifications for the mattress were clear and correct. We also got the foundation to replace the old box spring. We are having a great sleep with this mattress.

I ordered a King Luxury Firm Saatva mattress in 2016. The mattress slowly began to sag to the point I was forced to sleep in the crevice. I called and explained and they offered to replace at a cost of $413.08 for a new one (Hopefully, not a refurbished). I chose this route as sending our mattress back was not a good option for us. I ordered the mattress on July 8th, 2020 and was provided a delivery date of between 9 and 18 days. This puts the outlying delivery at July 26th.. It's now August 2nd., I have no mattress and have received no word from Saatva of when we might get the mattress. They blame the coronavirus however, continue to provide the 9-19 day estimate on their website. This may be a good company but they're getting a big failure grade for customer satisfaction.

I purchased a Saatva bed years ago and I was extremely pleased so when I needed a new mattress I turned to Saatva again. Mistake #1 Customer Service was awful with the exception of a very nice girl named Dianna. Mistake #2 the mattress was not the same. It runs on the warm side making it very uncomfortable in the summer. Mistake #3 I ordered their mattress cover which did not fit, they sent me a second which also did not fit. I had to go out and order a Casper mattress cover for $95. They would not reimburse me for their cover. I chose to go with the Lineal which they do not back up. I would not recommend Saatva and will not use in the future.

Prior to my delivery date, I called Saatva to request a change in the amount of my old bedding items I wanted the delivery service to pick up from my home and dispose of. Saatva promptly responded to my email request, and handled my request with no issues. I researched mattress companies prior to my order, and was encouraged by a good friend who purchased a Saatva mattress a couple of years ago and loves his. I have no doubt I too will enjoy my new mattress, and that the Saatva Customer Service department will work with me, if any issues arise regarding delivery or my satisfaction.

I spoke with Kristel who was able to provide an acceptable solution to the issues at hand and took the time to listen and respond to my concerns. As mentioned, I do actually love my mattress and was ultimately more disappointed in the delivery company than Saatva, as I do believe the damage to the box spring was caused during storage/delivery and not shipped from Saatva with a hole in it. Thank you Kristel for taking the time to hear my concerns!

Very informative website. Delivery on time, great product & very helpful customer service! I would recommend this product to all. I especially like that all is made in the United States. I am very happy with my purchase.

Mattress was delivered and set up by Saatva, it had a pro rated 20 year warranty when I purchased (I think it might be only 10 year warranty now?) which was a deciding factor for sure. I believe that it helped in lessening my husband's snoring, which was great! We also got a 100 night free trial. We opted for the base that elevates, (also to aid in lessening snoring) which adds to overall costs, but a nice feature if you need it or read & watch TV in bed but, not a necessary feature in purchasing this mattress.

The mattress is extremely comfortable. The ordering process was very easy and the deliver as white glove. When I thought I had a problem with the mattress, I called customer service and they were very accommodating. When I realized that everything was fine, I let the company know.

We purchased 2 Twin XL Saatva mattresses for our adjustable dual king bed frame. We love the mattresses, which seem to be manufactured to the highest quality standards. Customer Service was impeccable. We had a minor delivery problem and dealt with Jonathan at Saatva. He made sure that we were 100% satisfied, which we absolutely were. Purchase a Saatva, you will not be sorry!

Saatva is a very comfortable mattress. You have 90 days to try it. They have white glove delivery, bring new and take away old. Customer service is unbelievable. Had small spot on mattress pad that came out when washed and they gave me 50% of cost of pad back. Excellent company!!!

Replaced first mattress after a few months - very hard. Replacement mattress not very comfortable. Will be getting new mattress soon - only after 2 1/2 years. Company was responsive but feel mattresses did not live up to reputation.

Fantastic comfort and great support, very soothing on your back. It has amazing lumbar support. Spent 14 hours researching beds and purchased the perfect one. I purchased the luxury plush, which is excellent on hips and shoulders, at 67 years old I didn’t want too firm. So your search is over. You will not regret purchasing a Saatva bed, customer service is superior. They are there 24 hours to answer any questions you might have.

Ordered a mattress 3 weeks ago, got an email 1 weeks ago that the mattress is ready. Called the 24h helpdesk 2 days ago to enquire about the delivery and was told that someone would call me yesterday to confirm today's delivery time. Nobody called and nothing was delivered. Called helpdesk again - now the story is that the mattress is still in production ...(?) and the email is automated and shouldn’t be taken seriously...(?) and why someone would have said differently 2 days ago couldn't be explained.... Best guess estimate is now that maybe production is completed by end of next week and someone will call me or should reach out to the helpdesk again. If I had known it takes 4+weeks and helpdesk doesn't really know anything and gives conflicting messages - I wouldn’t had ordered the mattress. Not a good start.

"We purchased another brand mattress in June 2018 for over $1500 and after 1 year we could hardly stand it as we were both waking up with backaches. My mom had a Saatva mattress and before I purchased one myself I read every review online. I was determined to not make the same mistake twice. My spouse (185 pounds) likes a softer mattress and I (120 pounds) like it more firm so we settled on the split king with plush soft and luxury firm as our choices. It's been 4 months and honestly we are both thrilled with the purchase. No more backaches. It was the best money I have spent and the customer service is superior."

I researched mattresses for a year...online in store.. I concluded Saatva.. I was soo impressed with mattress and the sleep! I client looking for mattress.. I recommended Saatva.. She couldn't thank me enough.. Another recommendation.. They purchased and just cannot believe this mattress.. Their family came to visit.. They were looking to purchase a new mattress.. She let them sleep in their bed.. They woke up saying... "Give us the information.." The mattress will sell itself once you have slept on it! And a little help from me????

I purchased my first Saatva mattress in 2018. My new husband and I agree it's the absolute BEST mattress experience we've ever had. Backaches disappeared, sleepless nights and neckaches gone. We retreat to our mattress instead of our couch when we need to rest! Well, we need a bigger mattress, so I just put in my second order for a King size Saatva. YES, you won't regret this purchase. These mattresses are worth every penny!

I tried to leave a review on their website and it was a negative review because I have had the mattress for 3 years and it is a horrible mattress. It would not let me leave a review!!! It is so bad I would like to get a new mattress but can not get it into my condo by myself and with Covid 19 I am at a disadvantage. I called the company and they said to rotate the mattress because I have a huge area where it sinks in but when you go to rotate it again you still will have the same problem. That would not solve the problem. You can also pay $400 to get a new mattress but why put money in a new mattress that is not good in the first place. I am not heavy. I only weigh 110 pounds. My last mattress I had for 22 years and never had any problem with it and just got a new one because I thought that maybe it was time. Big mistake.

We purchased this mattress in 2020 to replace an old Serta. I was having stiffness in my lower back and very concerned about arthritis. I decided just to take a chance on the Saatva mattress because I read it was made in America and the Classic Luxury Firm is good for back pain I felt I had nothing to loose. I realized you can't tell by laying on a mattress for a few minutes if it was going to be satisfactory and the website looked compelling

We purchased the “firm” king mattress in September 2017. After just 2 1/2 years of use there are now significant divots in the mattress where my wife and I sleep. The middle of the mattress is noticeably firmer. My wife and I are not overweight people and are both fit. I would expect much, much better from a company that bills itself as a luxury mattress company.

Purchased a Saatva mattress about 3 or 4 years ago. Started out OK. It was good but not great. Then all of a sudden about 4 to 5 months ago I started waking up with massive back pain on both sides. It’s so bad that I usually have to lay on my heating pad for 15 minutes every morning before getting out of bed. definitely would not buy a mattress from here again.

Purchased a Saatva mattress a few years ago. Began to sag in less than a year and became uncomfortable. We are not heavy people. It sagged way more than normal. We checked the mattress, our bed, our box springs and it was the mattress. Called the company and they offered to replace it. Great. Even switched to a more firm model to be safe. New one is sagging as well really badly too in three spots. We checked the bed and box spring again. It’s the matress. Again. I guess we got a reconditioned one? Anyways their marketing dept is really good about squashing bad reviews but if you look they are there and the excessive sagging and lack of durability is a common issue. It’s to the point now where I sleep on the couch so I don’t wake up in pain and my wife needs a mattress topper. We are in shape middle aged people without medical issues. It’s not us, it’s the mattress. It’s just, poor quality. Feels great for a few months then falls apart.

Excellent company for a mattress purchase. I had purchase a mattress over 2 years ago and I recently had a problem with it. I had no problem reaching a knowledgeable and tentative representative that was able to resolve my problem by offering a brand new mattress replacement. I would highly recommend this company for a mattress purchase.

We purchased a Saatva mattress and base in February of 2018. We loved our purchase and cherished a good night's sleep until a few months ago when my husband's side of the bed started sagging in and he complained of severe back ache. I turned the mattress only to find that my back started bothering me also. Long story short - I picked up the phone to Saatva as I was busy online trying to buy another Saatva mattress to replace the one we had. Joseph answered, and as I was about to inquire about the worry that I had, that the same will happen to a new purchase, he told me that Saatva wants its customers to have a good night's rest and that Saatva will replace our mattress at NO COST! I learned that our guarantee expired a few months ago, but Joseph insisted that Saatva will honor their promise. We are beyond grateful for Joseph and Saatva!