Saatva Mattress Reviews

Bought for my son 6'3 350lbs. Big guy in other words. The support yet comfort of this mattress is amazing...like magic. My son floats in soft, cloudy comfort yet with no sagging. I really cannot figure out how Saatva can give such superior support with just the same amount of soft comfort. I am thinking of getting same mattress for myself. I am not big and tall but I love the denseness and quality of this mattress and I get the same support yet softness when I lay on it too. Soo nice for my lower back pain. Love the cotton topper too, no static. On the expensive side but worth every penny. Mattress pad is same superior quality.

Updated on 02/19/2022: My husband and I talked to a Consumer Affairs Representative and he had a remedy for our problems, so everything has been taken of. They are a very reputable company that wants to make everyone's experience a happy one.

Very comfortable, easy ordering and delivery. Not cheap, but still very happy with the purchase. I’d highly recommend to anyone looking for a mattress, but who doesn’t want the hassle of shopping in store.

From start to finish, phone calls to delivery, a superb experience. Latex mattress arrived and cured my back pain and my wife’s in days. Very high quality product. Would highly recommend. Sleep well.

First let me say that my mattress is great. Saatva service was not as advertised. First they sent me the wrong size mattress. That left me with no mattress as the delivery people ruined my previous Sleep Number bed. No rush was made to get me the right mattress and communication was poor. It seems that nobody at Saatva knew what was going on. When the mattress arrived to the delivery company it sat there for more than a week because they didn't know what to do with it. It took three calls before I could get Saatva to track it down. When it finally arrived they refused to take away my old mattress because they don't take away Sleep Number mattresses. I cannot recommend Saatva because their service is so poor. Sleep Number owners should especially be aware.

We bought our Saatva mattress in 2017. It was the luxury firm. It was wonderful for us at the time. I called Saatva in 2021 to ask if they could suggest something to make the mattress less firm (medical reasons). They sent us a beautiful mattress topper without charge. It still was too firm and I wonder if they could suggest anything. The company immediately offered to send us the plush soft with very minimum costs ( less than $400 for a king size replacement). We couldn’t be more delighted with the efficiency and very helpful customer service. We love the softer mattress and I couldn’t recommend the company more highly. The people who delivered the mattress were very nice as well. It made our experience with Saatva so pleasant and we are delighted.

Got the firm mattress, as I like firmer mattresses who would have guessed. Delivery and setup was great, good work Saatva. I'm 6'1" and 230, had the mattress for a year and it's noticeably softer now on my side compared to my wife's side. Maybe I'm asking too much to have a firm mattress that lasts for more than a year but I was really hoping the sleek marketing and web base platform would result in a superior product. So here I am writing a kinda bad, but understandable review.

I'm 73 years old, 240 lbs, with an arthritic back. My search for a mattress that specialized in help with back problems led me to Saatva. After much time spent in their chat room I was guided to the Saatva Classic (Firm). I can't wait to jump into bed at night. We have the mattress around 5 months and rotated it at 3 months. A very minor issue; their delivery people were not great. I had a stain on my old mattress so "free removal" was not possible they said but for $40 they'd take it. However the product itself is 5 stars.

We were happy with the service from SAATVA Mattress company but the mattress was not a good fit for us. We are both over 250 pounds and the mattress sinks in leaving a hump in the middle. When researching mattresses, this one was recommended for heavier people. We are still in search of a mattress that can hold heavier people.

Everyone I have spoken to or dealt with has been polite, articulate and kind - and this includes the delivery company. I am very impressed. Customer service solved an issue early on, when it looked like, because of where we live, we could not get the mattress delivered. We were kept informed the entire way about the progress of the mattress, from its build to the delivery plan. The delivery company was absolutely fantastic, as well. I'm very pleased with the service, from start to finish.

I’m not entirely happy with the mattress considering what I paid for it. It has a tendency to sink in after a while sleeping on it. I have had to rotate it three times in the six months that I have had it.

I had been looking for a full support mattress for my bad back and kept seeing their ad on TV, so I decided to investigate. I'm glad I did. Deciding, ordering, delivery and setup were a breeze. Have been sleeping so much better! I had a question about its use on an adjustable bed frame before I bought it so I sent an e-mail and got an immediate response that the two were compatible. This is the best bed mattress I have ever had. Love it! I highly recommend SAATVA to anyone looking for a great mattress that really works!!!

The products and customer service at Saatva are amazing. I keep coming back and will be a customer for life. Four mattresses and sheets and pillows to go along with them and totally pleased with everything. Product, price, quality and customer service! The team is wonderful to work with, so I highly recommend you give them a try!

I have needed a new mattress and box springs for some time, and I was hesitant to buy without seeing the product. But, I read the reviews and found that Saatva was highly rated and has a great return policy, There were a few negative reviews, but even those customers seemed able to return their mattress. I was pleasantly surprised to find that I loved the new mattress. It is very comfortable. I called the customer service number and after answering a few questions, and learning about their mattresses, I chose the Queen Luxury Firm mattress. I like a softer mattress and my husband likes a firmer one. He is also a very warm sleeper and this mattress is cooler than a foam or soft mattress. I also bought the waterproof mattress protector and the Talay mattress pad.

We received our mattress two weeks ago and are still finding our way through the comfort settings. The setup itself went well and, at the time, we had no questions. However, when we tried inflating the mattresses it would not fill. After several online conversations with their help, to no avail. We opened up the air chamber to find the factory assembled the air hoses in reverse. Problem solved. We have 2 mattresses and the error was repeated in the second. We notified Saatva and apologized and promised to look into it. Otherwise, we are quite pleased with their service and, so far, with the products.

We ordered the Saatva Classic Mattress, Queen: 11.5" Luxury Firm… (after much research) it was too firm but instead of returning the mattress we were told or persuaded the mattress topper would help soften the mattress. So we paid an additional $400 (may have been a special price to motivate us to buy the topper). We got the gel-topper and yes it did soften the mattress… but now (less than a year) the topper has indentations in it where my wife and I sleep. You know what I’m talking about… like a full bodied rut were you sleeping on this magic gel topper that was $400! We have experienced this rut problem with other foam mattresses. So my idea was “will the rut go away if you let it expand for a few days” which means you sleep somewhere else for a few nights… nope… the expansion didn’t work… (you’re stuck with the rut)… which means not a lot of support left in the rut and why did we buy the Saatva SUPPORT!

Easy transaction, great delivery, great product and great soundful sleep, thank you so much. Mattress is comfortable, great for my sore muscles and great sleep. My wife and I researched the market and we chose the right mattress. Excellent product, A++.

I had several talks with Roger at Saatva where we tried to determine the reasons why I was not sleeping comfortably on my mattress. I originally thought that body impressions in the mattress were bothering me on the 3-month-old mattress. However, when I stripped the bedding off, I could see that there were no impressions at all! I will also review the platform that the Saatva is placed on since the problem may be there. I’ve slept on a similar Saatva many times at my niece’s home, and it was always very comfortable.

We ordered this Saatva to replace a 9 month old BeautyRest bought from Mattress Firm. It had never been comfortable, developed valleys and even a foam mattress topper could not make it feel good. Based on reviews, we took a chance on the Saatva. This mattress is definitely more comfortable, but it, too, has developed valleys after a couple of months. Each of us weighs under 135 pounds. Not sure if this problem is widespread in the mattress industry. Nonetheless, we had hoped for better.

Order was simple, communication as of the progress of our order was good and we received the mattress earlier than promised. Delivery and setup service was great. No more back pain after 1 week sleeping on this great mattress.

My experience has been that Saatva's customer service is BETTER than the written policy. When calling Saatva, the Customer Service Representative took time to really hear and understand the situation. When he was confident that he understood the whole complaint, he offered a solution to remedy the situation which went beyond the stated policy. Saatva people are real and caring!

Great customer service. Equally important is how much I love my bed. The wait during the peak of covid was benign. This company absolutely cares about you and your order. Saatva and its team must be a tight crew. The quality and beauty validate their pride.

I placed my order for a Saatva Solaire with articulating base back in January of 2021. Unfortunately it took forever to deliver. Once it did the warehouse sent the wrong size bases. I ordered a split King bed with 2 individual bases. What was delivered were 2 twin bases that would not fit. Those bases were beyond heavy, making it very difficult to make the bed or move it for cleaning. I returned those and purchased my bases elsewhere that were delivered within a week.

Update: Following the receipt of the Consumer Affairs survey I was proactively contacted by Saatva. I did not expect the level of service or determination to make me satisfied with my purchase. I could not be more pleased with the outcome and direction Saatva undertook to satisfy me. Service and responsiveness earns five stars. As for pillow a top design and its tendency to wear in/deflect in the area where you sleep is something I’m going to have to visually live with. This product sleeps well, so my blended overall rating is 4.5 stars.

I ordered the extra plush mattress (can't remember if that is what they call it because it has been some time now). After several weeks, I kept getting delay texts. Finally, after about 3 months, I checked in with them to inquire the status & was told that it would be going into production the following week. The next day, I received a call from a local delivery company to schedule my delivery for the following day. How could that be if it wasn't even made? So they delivered, set up, & we got ready for a wonderful night's sleep. Didn't happen. Mattress was uncomfortable & hard for both my husband & me.

I have hip issues, bad knees, need support. When we ordered the firm, was shocked to see they meant it - it’s FIRM. We ended up with a different option - the latex hybrid choice that the customer service person picked for us - and I’ve never been in a more comfortable bed. I wholeheartedly recommend this bed. Ps, We are still paying off our horrific Tempur-Pedic :(. But I couldn’t wait, due to pain. Now…our Saatva latex hybrid is so comfortable I can’t stay on my phone at night. I’m asleep the second my head hits the pillow. Get this bed, you won’t regret it and if you do the return/exchange policy is epic. Yeah $100. Who cares! Finding the right bed will change your life. Living without pain is worth everything. Go for the latex hybrid.

I read a lot of mattress reviews online before deciding on Saatva, who was top-rated everywhere. We ordered two firm mattresses. One King. One Queen. Within a few weeks, the mattress were totally lumpy. We are average-sized people, neither one of us overweight, or tall. Saatva replaced the mattresses with two new Saatvas. Same results. Lump city. If you want a soft, lumpy-type mattress you might be happy. However, we ordered firm and expected them to stay that way.

We had the opportunity to stay in a number of 5 Star Resorts around the world. Several of these offered mattresses of extremely fine comfort. Looking at the various manufacturing labels, it surprised us to find Saatva. This is a company with which we were not familiar. Went on-line, checked out the website, read the reviews, contacted their customer service and ended up placing an order for their Classic King, Luxury Firm Mattress. Best sleep of our lives. That was 10 years ago. I am over 6 feet and 200 pounds. My Wife is 5'6" and 135 pounds. We do not disturb each other moving around the mattress.

I have a very bad back. I previously had the luxury firm model, but it was a bit too soft. I now have an extra firm. It is perfect!!! It provides excellent back support and the firm edges work well for getting off the bed when I awake.

EXCELLENT CUSTOMER SERVICE! Very important when purchasing a mattress online. It’s always a chance you will be uncomfortable and need a swap. SAATVA exchanged my first mattress without batting an eye. Their customer service was the BEST! Been buying mattresses for 40 years and SAATVA is EXCELLENT COMFORT & QUALITY!

From the moment I researched a California king mattress about seven years ago, and called Saatva...the service staff has been professional, well trained, courteous and informative. I have ended up buying from Saatva for a second room as well. This professionalism is not just on one or two phone calls. It is consistent across every Saatva operator I have spoken to you over the last seven or so years. They truly listen. They respond accordingly to your needs both medical and comfort wise. They understand that not only is a mattress a big investment financially for most people, but it is also a part of your life for years to come and may even be the reason you feel good or poor on a daily basis.

We chose Saatva in part because we are old and needed delivery that would take the old mattress and box spring away and set up the new base (then our bed skirt and two full body length foam wedges to elevate the head for GERD) and Saatva hybrid queen size mattress. Although they had surgical masks, they cheerfully donned the N95 masks we gave them, and were both friendly and efficient. Delivery was surprisingly quick, despite tight stairs in our 1894 home.

I was a bit apprehensive at how long it took to receive the bed, plus, how everything was just delivered and not put together for me. Then, as I opened the box, it was that easy. I’ve never experienced slumber like this before. I never have a problem drifting to sleep. Once I lay down, when I awaken, it’s another day. Sometimes, it’s not the next day, but another day. The features are intergalactic. To change the bed form at the press of a button. To accommodate the comfort level or position at a button is insanely genius. Thing is, I have the twin xl. If I had a larger bed, it’d be impossible to keep me out of it. Whoever drafted and devised this bed, should be a multi-billionaire. I want to get one for my mom, aunt, uncle, and cousin. They are a bit pricey, so, not so fast with that. However, it’s the most worthwhile purchase I’ve ever made! PERIOD!

We are on week 2 of our new luxury firm classic mattress by Saatva and we both love it. Good firmness (it doesn’t feel like it’s going to collapse in a month like our Simmons Beautyrest did) and we are both getting a good night's sleep without waking with back pain. Arrived much earlier than estimated too which is a huge plus!

Did take a little longer than quoted but I am attributing that to Covid. Very well made product but in hindsight I would chosen the softer mattress. We are in our 70's and it's a little hard for us. Did not care for the financing company they use so just paid it off instead. Customer service was Very good.

I was very hesitant to buy a mattress online without trying it. But I called and asked a ton of questions and the customer service answered all of them with a lot of patience. I am a side sleeper and I was afraid the soft would be too soft but I went ahead with it and it is so comfortable. The mattress came earlier than expected and it was just a really good experience.

If you’re thinking of buying this mattress just do it. Seriously the best mattress I’ve ever had. I have issues with my hips and back. This mattress has been a blessing. Also recommend the adjustable mattress!

I visited the Saatva showroom in San Francisco because I was shopping for a bed which allowed me to sleep cooler than the pillow top mattress I had. Within 20 minutes I ordered a Saatva Firm mattress and box spring. One week later it was delivered and I’m sleeping cool and better than I’ve slept in years!

We were extremely satisfied with the customer service with this company. They were so helpful and understanding. My back issues are extremely sensitive. Saatva worked with me and handled my issues perfectly. Wonderful company.

After many months of researching mattresses, my husband and I decided on a Saatva mattress. We liked the attention to detail, the focus on a small, well built product line and good customer service. Going out to various mattress stores was disappointing, expensive and the customer service was not great. Saatva, although it is an online company, was responsive to my questions, helpful and delivered as promised. We’ve been sleeping on our new mattress for the last 2 months and are very pleased. We highly recommend Saatva!

My partner and I have gone through four mattresses in fifteen years, with the addition of various mattress pads, toppers, etc. to try to come up with a solution that would work for us both. Finally, we decided to get the Saatva Solaire so we could set the firmness for our own sides, and it works beautifully. We are both finally comfortable, and I can incrementally adjust my side to accommodate for both my back and hip pain. It's great to be able to tweak the firmness of your half of a mattress, rather than trying to settle for a middle ground that would work for us both. There are other brands out there that allow you to do this, but after reading reviews for many of the available options, I felt Saatva would be the best bet based on the quality of their mattress construction. A month+ in, and my partner and I are both satisfied.

They were willing to do an exchange for a $100 restocking charge, which is fair, but it was too difficult for me to arrange to remove the mattress, research a new one and do the exchange so that I’m never left without a mattress to sleep on.

I was very impressed by the level of customer service at Saatva. The mattress that we received was slightly damaged; when I called customer service, they offered to replace it for free and take away the original one. The quality of the mattress is exceptional - I cannot imagine buying any other brand.

After researching “best mattresses “onlines and in stores, made Saatva purchase online. Purchase was easy on their website, went as set up. Mattress is as described on the Saatva website. The Luxury Firm I purchased took a few nights to get adjusted to, now I have slept very soundly. The white glove delivery exceeded expectations. Set the firm date 10 days ahead of time, reconfirmed with me 2 days ahead of set date. Date of delivery, the delivery team gave a call stating they would be here in 30 minutes, they were. Professionally, in and out in 20 minutes. Highly pleased and will recommend to friends and associates to strongly consider.

I found Saatva while doing a Google search for new mattresses. I ordered multiple mattresses and every one of them are made from quality material and their warranty is better than any mattress I have ever purchased. There was never a need to break the mattresses in, they were so comfortable the very first night of sleeping on them.

The mattress, mattress pad, and bed frame we bought from Saatva are exactly as shown in the website photos and the description is quite accurate. There was a slight delay in delivery because of supply chain issues, but we were kept informed. The company they contract with to deliver and set up was excellent. The set-up guys were respectful, efficient, and pleasant to deal with. Bed set up, boxes and other packaging removed in 15 minutes. The mattress is very comfortable and the bed looks really great in our bedroom. The bed frame looked very well made and sturdy. No defects in the bed or the mattress.

I contacted the company was having a issue with waking with a backache. They send me a mattress topper free of charge to help with the issue. This was just what I needed fixed the problem. I purchased the latex hybrid in queen.

Before I purchased I read all the reviews and was convinced that this was the right mattress for me. I’ve had a chance to sleep on it now and I can tell you unequivocally that I would not hesitate to recommend this mattress to anyone! We bought the luxury firm Cal King and it is everything they said it would be! We are 100% satisfied!

I was skeptical about ordering a mattress over the internet but we have been extremely happy. We previously had a Tempur-pedic mattress. The mattress was delivered and set up as promised. I was experiencing low back pain and since we have been sleeping on the Saatva mattress, I have had no pain. Seriously recommend this mattress and company!

I'm very pleased, overall, with my queen mattress. I ordered a medium firm mattress but, after about 2 weeks, decided I'd be happier with the firmest mattress. I requested the exchange on-line and the person I worked with took care of everything and within 2 weeks, I had the new mattress delivered. My only suggestion is that the edges of the mattress be more supportive. When I sit on the side of the bed, I feel as though I could slide off. It's not a major issue but perhaps a thing to consider.

When shopping for a mattress, I came across Saatva online and felt the reviews were so good that I wanted to buy a mattress from Saatva. I ordered the Queen Luxury Plush with the adjustable bed frame and am very happy with my purchase. I do have lower back issues and the mattress offers great support, is comfortable and I sleep very well! I love the adjustable bed frame for watching TV or reading at night! So glad I ordered the Saatva Luxury Plush mattress, it's a keeper!

Due to COVID I did all the research on line for a mattress replacement. The Saatva site was a amazing as it had a process to assist you in choosing the right mattress for you. Once I decided on a product, there was outstanding communication. Delivery went off without a hitch. Besides a quality product I appreciated that their product was delivered and set up. Then they removed the old mattress. I had looked at products that had high reviews but they were delivered to you which meant you had to unpackage, set up the new mattress and then deal with discarding both the old mattress and packaging. As a senior that was not doable. The best part is that this mattress has met my expectations of a restful night's sleep.

This year we gave up on McRoskey. Bought a Saatva queen and a twin. Couldn’t be happier. Love the support the comfort. They’re by far the best mattresses we’ve gotten. It is supporting yet comfortable. Wow.. Thank you!!!

This was the best decision I ever made. I expected a hassle with purchasing a mattress online but the hardest part turned out to be just making a final decision for which one. Ordered, confirmed, delivered very quickly. Set up in 10 minutes, old bed hauled off. Bing, bang, boom... It was that unbelievably easy; the easiest major purchase I've ever made. And then there's the icing on the cake. I LOVE MY NEW BED AND PILLOWS!!! And couldn't be happier with my decision.

It has been a pleasure working with Saatva. Not only are their mattresses remarkable, but their customer service is also exceptional. We have purchased both the plush firm and luxury firm, both are very comfortable. You can’t go wrong!

I ordered this mattress because I wanted a mattress like the “Heavenly” bed. The reviews were great but I don’t like this mattress. It’s hard and very uncomfortable. I begged for this mattress from my husband for years and it was expensive and I don’t need an I told you so. I went with the most popular mattress but I never get a good night's sleep-tossing all night long. I also didn’t report this to Saatva I just figured buying online - you get what you get.

Ordering process was very nice and user friendly. White glove delivery was outstanding. Mattress arrived on time. The mattress met our expectations. We are happy Saatva customers and we highly recommend their services and products,

Have had the Latex Hybrid mattress for over 6 months, love it; possibly the best mattress I’ve ever slept on. The pillows are just as good; love them!! Also ordered the bed frame, very bland and uninspiring; also very overpriced. Customer service was OK on the return although the discount for purchasing the mattress was significantly negated when the bed frame sent back. Buy the mattress and pillows, skip all the rest.

We purchased a Saatva Luxury Adjustable Mattress and foundation seven months ago and could not be more pleased with our purchase. I need a firm mattress & my husband prefers softer support. This is the first adjustable mattress and it won’t be our last. We love the ability to customize support. The Saatva lives up to its billing in terms of quality & feel. Customer service kept me apprised of delivery and the delivery itself went without a hitch. We will purchase our next mattress from Saatva.

The luxury firm mattress in 14.5" is SOOOO comfortable. It's plush and springy, but not so soft that I feel like I'm sinking. I get great support and my husband and I are both on the large size. The only downsides I have to nitpick at is that you feel like you might roll off if you get too close to the edge and I feel every movement of my spouse. But I find those to be relatively minor. Delivery was fantastic. I had ordered mattress supports/box springs as well, but they ended up making my bed too high. Contacting Saatva to have them returned was so easy and they were so nice, even suggesting alternatives and making sure my bedframe would support the mattress without the boxes. Return pickup took a really long time, but it was right around Christmas, so that's not really surprising. I got my money back minus shipping, even though the return was in no way their fault. Thanks for the great product and service!

I researched for several months, almost a year and it was by far the best investment we’ve made. No more back, neck pain or sleepless nights. I initially order the standard comfort but ultimately had to go with the firm. It was the right choice. The return was so easy and the customer service excellent.

We tested three or four other mattresses and just wasn't working out. Once we had the Adjustable Base Bed and 11.5" Saatva Firm mattress we are enjoying comfortable sleep and an overall enjoyable experience.

I understand delays in the production chain, and have experienced them several times. This was much worse, and with incessant lying along the way. Ordered a frame and mattress in September. We looked at all available, picked the top of the line mattress and a nice gray colored frame. Both item were available and "in stock", ready to be delivered within two weeks. At the end of two weeks, we were told that the frame had been "damaged" and that a replacement would take up to 4-6 weeks. We were offered another frame that was also "in stock" and available for immediate delivery.

The Saatva HD mattress has changed our lives in the weeks we’ve owned it thus far. My partner and I have been buying similarly priced mattresses from other companies for over a decade only to find that they aren’t standing the test of time. This time, as two larger people, we wanted something that would. The mattress is incredibly comfortable and seems like it will last longer than the 3-5 years we’ve gotten with other brands. Even the foundation and the bed frame we ordered from Saatva seem far superior. We are extremely pleased thus far!

We read reviews and picked what we thought would be the best mattress for us. We were very happy with the whole experience. We got our Saatva mattress within a few weeks of ordering it. The delivery people were great. There was no odor at all. My back is very happy with the new mattress.

I researched mattresses as we needed a new one because our knock-off Tempurpedic was so old. I had never heard of Saatva and read the reviews which were wonderful. I talked to my husband and we ordered a soft plush Queen and we love it. It provides great support for the whole body. Delivery was wonderful, truly "white glove" and they took our old mattress. I have been telling everyone about our mattress and to do the research...then they will do what we did and buy a Saatva! Thanks for such great customer service, too!!

In this day and age, finding a company that provides excellent customer service is like finding a needle in a haystack. Saatva has REAL people answering their phones and they make the experience seamless. Was hesitant to buy a mattress online, but so far am very pleased,.

I can't even begin to describe how in love we are with our new Saatva mattresses. We have purchased two of them so far - a Firm and a Luxury Firm. While we are keeping both of them, I will say if I had to choose one between both of them, I would choose the Luxury Firm over the Firm, but both are absolutely incredibly comfortable. By far the best mattresses hubby and I have ever owned.

This was really a great experience. Our representative was knowledgeable, engaging and professional. The store was tastefully laid out and conducive to a luxury mattress purchasing experience. We would diffidently recommend this product based on our experience.

I have been a regular customer of Saatva over the past six years and was excited about receiving my new mattress. The mattress itself is as expected - very comfortable and of very good quality. However the delivery experience was horrible. The two drivers used plenty of expletives while talking to each other and one of them showed up without a mask - this was several months ago when the pandemic was still at its peak. They kept complaining about being illegally parked and about how long the job was taking even though it’s a small apartment right next to the elevator and all they had to do was drop off a mattress and take the old one away. They also complained when I gave them booties to wear over rather dirty shoes.

All I could say is that it was excellent. Good Saatva people. Best bed I ever had and I've had a few. It really is a excellent mattress, I really appreciate the extra support, in the center. Buy it. You won't be disappointed.

First mattress started to sag on one side in a few months. It was exchanged and the second one felt like an old mattress- soft, sagging and springs were making noises every time you touch mattress. Was returned for money back.

My husband and I have different mattress preferences. The customer service rep helped us to think through our needs and choose a mattress that would make us both happy. After ordering the mattress and frame and setting a delivery date, we found out our old mattress and frame could not be taken for a month later than we expected. Saatva was very accommodating. They said they would work with the delivery company to move the date. I did not have to worry at all. I love the mattress and headboard and have been sleeping soundly since receiving it.

I ordered a firm plush. It arrived and was a white-glove delivery including set up. The delivery people were respectful and very customer oriented. However, first night on the bed, my back was killing me, I noticed the mattress had a very obvious dip in the middle. I couldn't sleep on that, so I slept on the other bed in the house. I called the Saatva customer care and explained my situation. "No problem," he said and set up another mattress for delivery and the same company would take back the faulty mattress.

My wife and I purchased the Saatva mattress almost a year ago. The experience is incredible - super luxurious and comfortable. So easy to sleep. Excellent firmness around the edges. We would highly recommend it.

All went perfect. Mattress is great. The people supporting the ordering and delivery were great. Even the email notification system worked well. I started with looking at Good Housekeeping to find a Mattress. Good Housekeeping rated this one as excellent for my needs. Soft, conforms, thick, cotton breaths well (Southern, US). I sleep and wake with no back issues even though my back normally has issues on most mattresses.

Every time I get in bed it feels like I'm staying in a 5 Star resort. I love how the mattress makes my back feel and I sleep so much better than before. If you need a new mattress then Saatva is the one for you. They are worth every penny.

I can't believe I paid money for this mattress. The first one I received felt like I was sleeping on a rock, and after a couple months of back and neck pain and hoping it would "break in", I requested an exchange. I exchanged it for the softest mattress they offer, and now it feels like I'm sleeping on a bouncier rock. I have put TWO mattress toppers on it and am in the process of ordering another. I can't believe how bad these mattresses are, and the reviews almost certainly have to be fake.

We had a construction delay and they worked with us on delaying the delivery several times with no extra costs. The beds are so comfortable. We got the classic. Seriously good decision! Highly recommend!

Saatva is a great company and their product are excellent. The error was on my lack of understanding how to purchase the proper mattress. Even after my trial period expires Saatva called me and provided me a great alternative solution. Excellent company, service, and products.

I ordered a very firm mattress in August 2021. In January 2022 I decided I needed a softer mattress. I am disabled and spend most of my time in bed, so it's a big deal. All I knew was the date I had purchased the mattress. I had not saved emails. The CS agent found my order despite my giving him one of two email addresses I use - the wrong one of course. He patiently found my order, arranged the replacement and let me know when to expect the replacement. PERFECT EXPERIENCE!

At first the wrong size mattress was sent but I was able to keep it until the correct size was delivered. Each call that I made to Saatva was met with friendliness and efficiency. The mattress is very well made and comfortable.

I ordered the softest version of the Saatva Mattress and my sleep has been enhanced greatly! It is like sleeping The Four Seasons every night. It a very luxurious and a welcome reward to the end of each day!

The mattress is a little firmer than what we were used to; however, we are used to it now and we sleep very well. The only negative is concerning communication. I was never emailed as to when the delivery would take place, and the men just showed up unannounced! At least we were home, and we did a hasty stripping of the bedding on the old mattress - frustrating! As for the mattress, we would highly recommend it.

I needed a new mattress and box springs, but wasn't sure about my options. The Saatva customer rep was great at helping me decide; the products came quickly; and the White Glove service was a dream. Oh, and the mattress is just perfect!

We love our new mattress. Also, their shipping guys were so easy to coordinate with and super nice and helpful. The bed is so comfortable and we didn’t have to deal with any weird chemical smells! Thank you!

We ordered a mattress that was very firm. It did not work for us and the company honored the exchange process. They were polite and efficient. We love our new mattress. We would recommend this company to anyone.

Saatva has the wonderful policy of a long warranty and guarantee. Due to my wife and I having different comfort levels, we took advantage of their option to pay a $100 delivery charge to exchange our mattress for a different firmness level. We did this and it worked out great! This company not only makes outstanding, quality mattresses, but they are excellent to deal with. I highly recommend to any customer who is particular with their mattress type, quality, and customer service, to seriously consider Saatva.

I Purchased their Memory Foam Mattress. Returned in less than a month. I bought this based on their reviews. I really don't find their Reviews correct. I don't think they want the real reviews out there.

The mattress was very comfortable. It lived up to the hype in that department. But after only a few months you could clearly see and feel dents where we had been sleeping. The materials broke down far to quickly.

This mattress does not disappoint. After trying two other mattress companies and being really disappointed with either the quality or service (or both), My husband and I were pretty skeptical about ordering another online mattress. So glad we did. The luxury firm is exactly what we were looking for. Supportive but not hard. And the price is a fraction of what you’d pay for similar quality elsewhere. It’s been years since I slept this good. Shipping was a little delayed but not beyond what they told us upfront. White glove service was great. I’ve told all my friends - this is the mattress they need to buy!

This is, without a doubt, the most comfortable mattress I've ever bought. I'm now retired, so believe me when I say I've had a few mattresses before. Communication with the company was first-rate: cordial and efficient. I highly recommend them.

Terrific company. Exchanged my mattress after five months to a firmer one. Perfect. Customer service is fantastic. I highly recommend this company for anyone looking to buy a new mattress. I would use them again.

We have now bought 3 mattresses and bedding from Saatva. I can not say enough good about this company. From answering phone at all hours to changing orders and delivering to another location they fulfilled every promise. Thank you for your great customer service.

Great value and amazing night sleep since I purchased my mattress. I would recommend this product to all who are looking to upgrade their quality of sleep, in style. My dog loves this bed equally as much as I do. :)

We've had this for about 8 months and my husband who never cared for our other mattresses said this is our best purchase. Comfort and support gives deep restful sleep. We're 73 and can get right up from bed and walk upright.

Our bed needed time to breathe since it was handmade. After about a month and adding the topper, it is most definitely the most comfortable bed my husband and I have ever slept on. There aren’t any bed chemical smells either. We love the assistance from Saatva too; 24/7 excellent customer service. I would recommend them 100%.

Ordering the mattress took some time as we had questions and dithered over whether to buy a firm or a medium. After several conversations with the sales people, who, by the way, were so helpful and polite, we settled on the medium. The mattress was delivered to our cottage on the lake on time and efficiently by the delivery service. The entire process was made easy by Saatva. Sleeping on the mattress during the summer spoiled us, and when we returned to our home for the winter, the Saatva comfort was no more. Now we need one for our house. Next time you have a sale...

After considering another internet mattress, I realized the value of Saatva's white glove delivery process in which the mattress is delivered and placed on the box spring. The mattress is comfortable and provides great support. Saatva was easy to deal with.

I purchased a Solaire mattress with an adjustable base, a complete frame and pillows. Because of serious back problems I needed to sleep on a recliner for over ten years until now. I’m able to adjust how firm or soft I want along with positioning the mattress which can be different from night to night depending on my back pain. It was an investment for me and I’m very frugal with my money. This bed was absolutely 100% worth the money. Being able to sleep comfortably and for long periods of time is an amazing feeling after not having that feeling for so long.

We own four Saatva mattresses. They are the best mattresses that have ever slept on. I highly recommend this brand. It’s worth paying a little more for this high level of quality. I had an average of about 17 days from ordering to delivery.

This luxury firm mattress is comfortable but based on the description and reviews I expected it to be a bit more plush than it is. I am a side sleeper and I wish that I got the softer mattress for better posture.

I love the mattress. I loved our old mattress, which was firmer, and I thought that I preferred a firm mattress. I was wrong, the Saatva mattress if phenomenal. My wife is incredibly happy with it as well!

I LOVE my Saatva mattress. It has been a wonderful game changer. I sleep much better & when I wake up, I feel good. I no longer wake up in pain or stiff. I am super happy with my mattress. Saatva is an amazing mattress with great customer service!

I have slept on my Saatva Mattress (Classic Mattress - Cal King 11.5" Plush) for almost 6 months now and I have to say that overall it was a great purchase. The mattress is soft and provides me with enough support as long as I rotate the bed every week. The only downfall is that I am above average build at 235 lbs and the mattress seems to be losing its form faster than I would expect. If I don't rotate the mattress every week and even sleep at an angle there is a clear indention in the mattress and in turn doesn't provide enough support for my neck/back. I've tried firmer but creates more of an issue each night that I sleep on it. The delivery and drivers were great, on time, and courteous. Overall, I would recommend and/or would buy this mattress or something similar to this again in the future.

I was reluctant to order online sight unseen but I used the Saatva website to help me choose my style mattress and I am very happy with this purchase. This is the most comfortable mattress I have ever owned. I purchased the Saatva Classic 14.5". I paired it with a half height box spring so the bed was not too high. Be aware, this is very high and most sheets will not fit well. I wish I had gone with the 11.5" height but am very pleased with the comfort of this mattress after 1 year. Delivery was sooner than expected and I would not hesitate to purchase from Saatva again.

We had a Sleep Number bed for 15 years and decided to go for a state-of-the-art Memory Foam Bed. After much research, Saatva (Loom & Leaf) stood out as the leader. Ordering and delivery were excellent. The bed is fabulous; best mattress we have ever slept on. It is not hot in any way and has just the right firmness (Relaxed Firm). We are average weight for male/female and are largely side and back sleepers. We have had our King bed for about 2-3 years and have since ordered a Queen for the spare bedroom. We absolutely love this mattress and give it the highest recommendation!

Ordered a firm mattress and found it too hard! There was no problem exchanging it for the Luxury Firm option! The exchange was friendly and quick! I absolutely love my Luxury Firm mattress And will recommend it to all seeking to buy a new mattress!!

This mattress provides excellent support and softness. Not too soft or too firm. No more waking up with upper back and hip pain. Excellent customer service. Love the adjustable base. Zero gravity is amazing.

Everything was great. Took a little longer than what was originally promised, but this was during the height of Covid, and I was in no rush. The product itself was worth the wait. This mattress is on our Murphy bed which is for guests. So far everyone who has slept on it wishes it was their own mattress at home. I guess that's the best compliment the product can get.

I've had restless nights sleeping for the past 15 years. After investing in this mattress, I don't even know I am sleeping or not. All I tend to remember is going on the bed and waking up again for the next day feeling recharged. And my dreams have been positive experiences too. Just really amazing. Highly recommended.

I have ordered multiple Saatva beds over the years and they are wonderful! Each are just as solid as the day they were received. The deliveries have always been very easy with great communications. Great products!

Saatva, Thank you for allowing me to contribute my thoughts about your mattress... I have found your mattress to be the worst mattress I have ever owned. Let me explain: I read the reviews, researched many mattresses, evaluated (the best I could) and concluded Saatva would be a good purchase for my needs (hubby and I are retired and need a mattress that would support our slightly over-weight bodies and still last a long time).

Everything from ordering to delivery was very efficient except for a week's delay in delivery due to the truck breakdown. Communication throughout the process was great. I've slept on my mattress one week now and already the alignment of my back has improved (according to my chiropractor), as has my sleep; no more tossing and turning. I'm so delighted; may it last.

The delivery was everything that was promised. Old mattresses were removed. We bought two mattress sets and bases. The beds are beyond comfortable and after 8 months show no signs of breakdown. We have a Saatva mattress pad from prior mattresses which we put on the new mattresses, one is memory foam and one is latex and both are extremely comfortable.

I got another mattress and the next day my back was fine. I gave the Saatva 3 months but NFG. The Metro mattress did the trick in 1 day. The Saatva was nothing. I think they should go back to the drawing board and try another way!

I researched thoroughly multiple high end mattresses at the time of my purchase. Saatva was always top ranked. I bought the soft version and very happy with the comfort and sleep it provides as is my wife. I have slept at many upscale hotels and like my Saatva mattress best.

Please look into another brand. Purchased my mattress a year ago and it now has sunken on both my wife and my side. It was very comfortable at first, but now seems like a waste to have spent so much money on it. The customer service was very bad and my mattress even arrived with a stain on it. There was delay after delay as well with the delivery. All in all I wish I had went to another brand.

My wife and I shopped Sleep Number and came close to pulling the trigger, but we decided to try Saatva instead. We ordered a split top king and 2 adjustable bases. When the mattress arrived and was set up we were excited and looking forward to sleeping better for the first time in a long time. Then reality set in. Neither of us commented after the first few nights. After about a week, we discussed it and both of us admitted we didn't want to admit our disappointment. This mattress was uncomfortable!!! Pumping up the bladders caused a hump in the middle of each side and we were constantly rolling toward the center or the edge. The mattress would lose air or magically inflate daily. The number on the remote would change by 10 PSI up or down in 24 hrs. It became a joke with us comparing where we'd start each night. We were both ashamed to admit that we had wasted over 7K and still couldnt sleep.

I did a lot of research before deciding to go with Saatva. They delivered the mattress before the indicated wait time. The delivery went well. So far we really enjoy our new mattress. It has remained its shape and is just as described.

Very pleased with Saatva customer service - they really care about their products and called me to make sure I was happy and to resolve the situation.

Researched buying a mattress for months based on reviews, and speaking with sales team. Waited for mattress about 3 weeks longer than promised, however understand all companies having supply chain issues. White glove delivery carted away my Tempurpedic cloud mattress and delivered the new one. The delivery guys told me to just wait and the mattress would inflate. They left with no instructions on the product, except to wait to lay on it for at least 12 hours.

Sadly, we had to return our mattress topper because it made our bed just a little too high for our aging dog who has major hip and leg issues. It actually never made it onto the bed, but I did open it the box. I called to set up a return and was told my best option was to donate the mattress to charity for a full refund. I was stunned to hear such a suggestion. I can't think of a more generous way to give back. I get a full refund and someone who might never be able to afford such a luxurious mattress topper will sleep that much better. What a great company! I already own a mattress from Saatva and plan on purchasing their mattress topper at some point in the future. Thank you.

I've had this mattress for almost 7 months now and my quality of sleep is off the charts. I'm a side sleeper and with my old mattress I would wake up with a back ache almost every morning. (I dreaded going to bed at night...) With this Saatva queen firm mattress all those issues are gone. My exercise routine is also back on track also because of my back issues being in my rear view. Thanks for engineering such a fine product which has literally improved the quality of my life.

We decided on the Solaire mattress. Went to purchase, and it gave me the option to add an adjustable frame. Reviews on the adjustable frame seemed overall positive, so we decided to give it a try. I called Saatva to verify we were able to try it out, and return it if we didn’t like it, they said it would be $100 to return. So I placed the order. The mattress was delayed, and delivery was delayed even more. Saatva provided a $100 discount for the inconvenience.

My wife and I could not be more pleased with our Saatva Classic Split King bed. The Luxury Firm mattress is just the right combination of firmness and softness....it feels very luxurious like some hotel beds. The adjustable frame is so quiet that it does not even bother our cat who sleeps with us. We both sleep better now and wake up refreshed and very happy with our new bed. You make a quality product and deserve the good reviews that you receive.

I initially purchased the California King (with bedding) which was delivered on schedule and in perfect shape. Unfortunately I needed the King. Christine, from Saatva, arranged the King to be delivered and the California King to be picked up at no cost! She even included two King size bedding to replace the California King bedding I originally purchased. Also, my initial request included Ivory Sateen Pillowcases. I substituted white when Christine informed me they were back ordered. Months later Christine informed me they were currently in stock and would send me a set at no charge! I challenge anybody to find a more accommodate company with such nice employees! Thank you Saatva!

Mackenzie was responsive to our issues with respect to the mattress we ordered and suggested a king-twin would be able to satisfy my wife and me. She took the time to listen to my concerns and found a solution I was not aware of that is perfect for us.

I have had my king mattress for about 1.5 years. Love it and it honestly stopped all the backaches I was getting from my old and crappy mattress. I did start to notice a mound forming in the middle, even after flipping it and turning it. Before any real issues happened, I thought it would be smart to look up the warranty. Claudia was great - helped me with the replacement and I’m going to order an additional mattress in the very near future. I would 100% recommend this company.

Wanted to be sure old mattress would be removed after a piece was removed to make a dog bed. Chanel answered the question promptly. I asked for additional confirmation and she contacted the delivery team to make sure the team would take the mattress. She was prompt, courteous, professional and friendly. An excellent Saatva representative.

Everything about my experience with Saatva has been seamless. I purchased the Zenhaven mattress. I have low back pain but I love to sleep on my stomach. I heard the latex mattresses were the right firmness for my very situation. It was a great mattress and it was comfortable enough, but I could never quite get to the point of total comfort. It's a different feel and I think I missed the traditional mattress. So, I inquired with Saatva through the online chat and was able to process a return of the mattress and at the same time, purchase the Saatva Classic Firm. It was very easy and the agent did a great job of helping me figure out which mattress I needed. Very grateful for the ease of the transaction and interaction!

I bought my new bed from Saatva, and from start to finish, the experience was professional, helpful, and easy! I was nervous about ordering a bed online. However, their customer service representatives (shout out to Gloria) were helpful, patient and kind. I mistakenly ordered 2 foundations, and when I called to fix the mistake, they credited my account and told me not to worry. I LOVE my mattress and I would recommend this company to everyone! Thank you Saatva!

I've had plenty of interaction with Saatva, mostly because we continue to purchase their excellent products. But their customer service truly sets them apart. Whether I'm placing an order, calling with product questions or needing help with a remote, their support team is always friendly, extremely helpful and customer-focused. And if they don't know an answer, they get help and actually call you back! High quality products and superb customer service is a lethal combo, and it's why our household has made a number of purchases from them.

I think most of us that are 30+ yrs old live in a world in which customer service constantly disappoints. I don't write a lot of online reviews. I generally don't waste my time with vengeful thoughts about bad customer experience, and I have high expectations, so "good" customer experiences don't excite me. However, my experience with Saatva was so exceedingly better than one would expect I am compelled to share. The website is nice, the chat bot is even a little better than others (maybe I'm crazy), they have sales and a military discount, they have good exchange policies and honor them, and most of all the rep I dealt with during my exchange, Amber, was an absolute pleasure to work with; empathetic, understanding, competent, and personable. I would definitely recommend Saatva.

I originally ordered a luxury firm mattress for me and and my wife. We’d slept on a Sleep Number bed for many years, but despite buying a new pillow top cover, my wife was not able to get comfortable. The Sleep Number bed was 20 years old, so we’d got our money’s worth. I did a lot of online research and went for the Puffy Mattress. This was a huge mistake right from the start as I could never get comfortable and suffered with aching back and hips. I should add all mattresses detailed in this write up are King size. Also, I am 6 feet tall, 315 lbs and my wife is 5 feet tall and 108 lbs.

I am an individual that works during the overnight and purchasing a mattress and bed frame from Saatva has been an outstanding experience. First off the mattress is incredible and in regards to the bed frame initially I had an adventure due to my unlevel floor. But from top to bottom the work and due diligence from the company in all aspects from the Individuals that I had interaction on the phone to the men that delivered and did the setup was outstanding!!!! I can’t rave enough about the overall company and impeccable service. You will not go wrong by purchasing any sleeping needs from this company. Professional service through and through.

We love our Saatva classic luxury firm. Service was fabulous including delivery & the mattress arrived in the timeframe they promised. I just ordered a Saatva pillow. Sleeping much more soundly & waking up without aches & pains. Also love that it’s Made in the USA.

I've had the mattress for almost a year now. The cotton material is good, and the product does off some level of lumbar support. However, their claims about heat dispersion, durability, and support system for rest of the body is questionable. Mattress helps a little with heat dispersion but not as much as they claim on the site. Furthermore, the durability of the mattress seems okay but I'm now starting to notice that the product feels uneven when I sleep on it and there's not as much support (outside of the back) for one's shoulders/neck. Overall, not the highest quality mattress in the world but I think it's fair given its price point. Would only recommend perhaps for those who are on a budget.

Everything had been resolved and I would not hesitate for a moment to purchase again from Saatva!

I ordered two twin-size of these mattresses (for 2 different NY locations), and a queen size of same for my home in Maryland. Every one of these mattresses became warped and very uncomfortable, causing back problems. All of them no longer are used. I am asking Saatva to reimburse me partial credit for the expense of 3 mattresses that became uncomfortable after 1 year. The mattress order referenced here was ordered for one of my children, who was in his 20s when mattress was new. Despite his younger age, he also experienced backaches from this mattress.

Delivery window of 17-25 business days for white glove delivery is estimate on production of mattress not actual delivery. I was told I would have to wait an additional 2 weeks for delivery. They are also unable to give any information once they release to shipping partner. No ETA. Nothing. Customer service is indifferent. Spoke with 4 different people. Was told I can't cancel, but will need to wait until delivery to return as bed will not arrive in time. 39 days for a product constructed and delivered within the US is excessive. Might be better received had they been straightforward about actual delivery times. SO disappointing. Already ordered through competitor that will deliver within the week. Don't waste your time.

Don't waste your time or money. Went as low as the Stars let me but if I could go lower... Ordered July 2nd with an estimated delivery date of July 24. Nope, not even close. We called, "We're sorry, COVID caused delays, I understand your frustration..." Next date "scheduled," first week of August from apologetic Customer service Rep. Yeah, nope didn't happen. Like other reviewers, "We're looking into it, we're sorry, we understand...$100 off for the inconvenience..."

7 weeks past ETA, countless calls with customer service, and still no mattress. This is after waiting for the "delivery window" today only to get stood up. Honestly the worst customer experience. I just wish negative stars were an option because I wasted so much time trying to get what I paid for.

Ordered my bed going on 35 days ago, still hasn’t arrived. Quoted 7-29 days for delivery due to Covid delays. I was patient And understanding until we hit the 30 day mark, check my order status online. Showed it was still in the “ordered” phase not even into the production phase. My order date had also been changed to “invalid date”. I called to find out what was going on. I was met with very condescending tones, a lot of “I’m sorry”, “I understand” and minimizing the delay. “Well yeah, we do say 7-29 days. We’re just shy of that”. Just shy of it? It’s not even been made yet! They also used Covid as the reason for the delay, I’m understand about this except at this point it feels like they are abusing it. I was promised a call back that day, didn’t happen.

After surgery I needed a new bed, I ordered Saatva because of all the great reviews. My ship date was moved 3 times, the last time I called twice and talked to two different agents. The first one told me that the mattress was ready, they were just waiting for the base, no time frame for delivery. I found a suitable base to purchase. Called back and was told that the mattress was NOT made. I was told possibly 3 weeks or perhaps five...I ordered this early in June and now we are talking August delivery. I did see on their website that they were having a further sale, why continue selling if you do not have the materials. The only good thing is I was able to get a full refund within days. Found a great mattress and base that were delivered in one week.. Just be honest with customers. Bottom line can't be trusted.

Kristel E from the Saatva company issued a $150 refund for our troubles. The delivery delays due to COVID19 were expected per the website, however the communication lapses with T1/T1.5 tier support people were less than ideal. Kristel & the company assure they are working on this and it's a temporary issue with a supplier.

I placed my order #** on 6/13/21. According to their progress indicator, my order of king mattress and bed frame were produced on 6/16/21 (impressively quick). I called them the next day to schedule the delivery and while I couldn't speak to a live person, I left a voicemail. Few hours later someone returned my call and assured me that my order will be delivered ASAP, I should expect a call within the next 48-72 hours to schedule the actual delivery. I also stressed out to that CSR that I am traveling for the 7/4 weekend and I will be away for a while, so I want the bed and mattress delivered before my departure. (Their system automatically calculates 21 days of production/delivery, so at the time of me placing the order, the scheduled ETA was set to 7/4/21! Right, someone will deliver my stuff on July 4th!!!)

Absolute WORST mattress bying experience EVER!!! Purchased a King Loom and Leaf Mattress that was SO HARD it left bruises all along the left side of my thigh, along with the frame. Requested a return of the mattress after months of promises that it would "contour to my body" and needs to be broken in, because it was so ridiculously uncomfortable. It was so bad, I opted to sleep on couch instead. They refunded my entire purchase, including the frame which I intended, without my consent. Now they're telling me I can NOT keep the frame THAT I PAID FOR, because THEY refunded it, and it would be too much of a hassle to do whatever they have to do administratively to just charge me for the frame alone.

I love my Saatva Mattress! I have lower back pain and my mattress offers comfort all night long. It costs a bit more than the roll up, delivered in a box type mattress and is worth every penny. The delivery people bring it in - so no hassles.