Saatva Mattress Reviews

Very disappointed in the "White Glove" delivery. We ordered a King Bed, HD which is much thicker than the other mattresses. We are upgrading to a King after 30 years of sleeping on a queen. Our delivery was scheduled between 8:00 and 12:00 on a Saturday. When the delivery truck arrived at 8:10 I was pleased that I would not need to wait around all day and could attend to other matters. There were two delivery personnel. The driver came to the door and I walked up the stairs to the bedroom. He looked at the mattress and box spring and grumbled, stating he did not have room on the truck (really, they were not prepared to take both box spring and mattress).

This is not for the mattress but for "white glove service". This means they don't get their hands dirty because they don't help you. You need to read their removal instructions carefully. We had a Sleep Number mattress, and they said they don't remove or recycle it. Knew that. What I didn't know was that they would not help disassemble it or help remove it from the bedroom. So, my wife and I struggled with it for about an hour (we're both pushing 80 yrs). So many excuses not to touch it. After an hour time is up, we have to leave, so everything dumped in the garage and they left.

I am 45 years old and 215lbs. I purchased a Brooklyn Bedding Sedona at first due to all the positive reviews. I could not get used to this thing. I started getting bad back pain 2hrs after falling asleep at night. I started the return process and purchased a Saatva Classic plush soft despite mixed reviews. I truly cannot understand the negative reviews. I believe these negative posts are competitors or something. The Saatva out performs any mattress I've ever owned or slept on. The quality is second to none! It reminds me of a high end hotel mattress at the Ritz. So comfortable, so high end, amazing quality and an absolute pleasure to sleep on.

We purchased a Saatva Split King Luxury Firm mattress with adjustable base about 5 months ago and couldn't be happier with our new bed. The firmness level is perfect for both my husband and myself even though we have completely different body types. The adjustable base is great since we have separate controls. We love to read in bed and it is now such a much more comfortable experience than propping up pillows on our old flat bed. I suffer from chronic back pain that has significantly lessened with this mattress. I no longer struggle to just get out of bed in the morning.

Saatva uses third party predatory email “advertisers” to ceaselessly spam email inboxes with ads that come from a different email and domain. Each single time, spoof their email address to appear legitimate (see attached photo example where the email is spoofed to seem like it came from Amazon), and use embedded images and other tactics so blocking and keyword filtering doesn’t work. Before they come on here to respond that they “only use legitimate email marketing from third party affiliates that you have agreed to share your info with”, let me just ask, if this was the case, and their email marketing was legitimate, why the predatory and shady tactics that make it absolutely impossible for me to escape this scammy spam without closing my email account and starting a new one? That is not legitimate behavior.

If you have leg pain or sciatica or back pain, this is probably not the bed for you. I solved my pain by going to another mattress. I slept on a Saatva mattress about 3 years ago in a guesthouse in San Francisco. It seemed nice and cozy. I don't know which one it was, but it seemed fine. I was looking for a mattress, so I researched Saatva and went with their Classic Luxury Firm (11.5"), as I wanted support but nothing too soft or too firm. It seemed the most popular and middle of the road. It feels nice to sleep on and I didn't make the connection with my pain and the mattress until it was too late to return it. Prior to this, had a mattress that was softer with foam and I thought it was a problem with that mattress. I had just had surgery to correct an old injury - broken ankle, and I had pain radiating from my foot and ankle, up my leg, and into my hip and lower back.

We couldn't be happier with our mattress! The service and delivery was excellent. The 1 yr trial period convinced us to try it and we have had our mattress about 18 mo with no complaints. It's comfortable and supportive. It's absolutely perfect!

My entire experience with Saatva has been stellar. Everyone I came in contact with was very professional and friendly and went out of their way to be of service. I highly recommend their products. I purchased a mattress and pillow and am very happy with it all!

I recently purchased the Saatva Classic Firm Queen-size mattress, and after just one week, the results have been better exactly what I hoped for--comfort. From the very first night, I noticed a dramatic improvement compared to my old memory foam mattress. Each night since, the mattress has become even more comfortable, offering steady support and helping me wake up without back pain. The online ordering process was simple and straightforward. Saatva’s online sleep test guided me to the right mattress for my sleeping style, making the choice easy and reassuring.

My experience with Saatva has been nothing but positive from start to finish. They gave all the time I needed and answered all my questions. I purchased the Luxury Firm Mattress and the Adjustable Base Plus. The base wasn’t what I expected, but it is the bedtime treat I never knew I needed. I’ve had the mattress and base for eight months and had an issue. I called and spoke with Flo F who was sympathetic and very helpful. She walked me through my issues and I told her I’d get back to her. When I didn’t get back to her, Flo F followed up with a call to me. That really impressed me. Dealing with Saatva employees has been a pleasure. Sleeping on my Saatva Luxury Firm Mattress on the Adjustable Base Plus has been a joy.

After seeing many positive reviews for the Classic Luxury Firm mattress we purchased and have been very pleased so far. The white glove delivery was great. It took a little time to get a date since we are not near a major city. The mattress is comfortable for all positions. Time will tell. We replaced a mattress that only really lasted 3 years.

Less than 5 years after purchasing a Saatva mattress, a valley developed in the middle of the mattress. I contacted Saatva and the only thing they offered me was a few hundred dollars off a new one. I don’t feel like I should need to purchase a new mattress, I assumed this one would last. I am very disappointed in the way Saatva listens to their customers.

The customer service experience well after the purchase is amazing. They make you feel valued. They listen to your issue and follow through with prompt, courteous service, even contacting you again to verify that your needs have been satisfactorily met.

Our 8-year-old Loom and Leaf mattress was beginning to sag in the middle. After sending an e-mail to see if we could use the friends for life warranty, Max immediately called to discuss our options for repair or replacement. They honored their warranty and replaced the mattress for 60% of the original purchase price. Zero hassles, quick delivery, and a great experience. Best customer service I've ever recieved. Thank you again, Max P., for a great experience.

I finally bought a Saatva mattress after sleeping on a brand name mattress that was wrecking my back. The Saatva mattress has support where I needed it and I could feel improvement after the first night.

I’m amazed at what a wonderful company Saatva truly is. I had a some minor issues with the things I ordered (they are now resolved). They wasted no time to compensate me. My Contact person Carl ** really went all out for me. I would definitely deal with this company in the future! Joan **

My husband and I purchased our first Saatva mattress during the pandemic. The service, and the mattress itself, were outstanding. Fast forward 4 years later: when we identified an issue with the mattress, Saatva promptly responded and corrected it, though we were well outside our warranty period. No haggling, no back-and-forth. We will most certainly use this exceptional company in the future (btw, the mattress is excellent).

We purchased a King size Saatva a little over a year ago and because we have enjoyed it so much, we decided to buy a queen size for our main guest room. My wife and I are in our 70s and we wanted the same quality of mattress in the guest room in case one of us had a medical issue and needed to sleep without disturbing each other.

Delivery nightmare. No call after missing delivery time of 10-2. Full day off of work. Canceling order. Do not recommend you waste your time with this company and if you look at complaints with Saatva you will see that I am not the only one with this complaint. Buy locally.

I am so impressed with Saatva Mattress Company. Not only are their mattresses amazing (seriously, best sleep), their customer service is incredible. They are responsive, fair, exceedingly pleasant. I have a 9 year old queen mattress that is still just as comfortable to sleep on as when I got it. There is no motion transfer and it’s firm without being uncomfortable. I have a king on the way as an addition, the queen is not being replaced. If you want a quality mattress with quality customer support, buy Saatva!

Iranie was working the front desk when we came back in to the Westport, CT store to request a return of our mattress that we had already exchanged once. She was tremendously helpful and honest on the process involved. We received our refund as advertised in 7-10 days. It was the same honesty and integrity we received from Chris the sales consultant who walked us through the many options of mattresses to choose from. We we tried to make our new mattress work for us and gave it our best shot over 5 months. Our only issue was never having had a pillow top and we did not adjust to it. These are nice people. We made the wrong choice for us but we believe any other customer coming in can rely on the information they are receiving which says everything about Saatva and they the way they do business. I thank all of you!

Saatva reached out to me & offered a solution. I'm very pleased with how Saatva handled this. This mattress is a quality product & I highly recommend it.

I would like to start by saying this is not a paid for review or for any promotional deal. My experience with SAATVA, has been incredible from the very start. From the team members in the brick and mortar store here in Dallas Texas. They were so helpful, kind, professional, and they listen to what you want and to what you expect. They take their time and go over every aspect, from the manufacturing to the building of the mattress to the warranties to everything this company covers, and is. After an in-depth conversation that lasted around 30 minutes I placed my order and they said it takes between 9 and 18 days I believe, to build your mattress and get it delivered to you which is fine. The delivery date was nearing and as I checked the email order status I noticed that the order had been placed as firm instead of the luxury firm I thought I had ordered. I wasn’t sure if this was a typo or not enough space in the section for full description or what.

Best Mattress ever....so very comfortable and this is our second Saatva as our first Saatva was destroyed by Hurricane Beryl! Highly recommend this Mattress and bought it without trying it out! Buy one....

The motion transfer with our Saatva mattress is absolutely horrible, it is extremely uncomfortable as a result and we have never been so unhappy with a mattress, it’s a nightmare. I would rather sleep on a futon at this point than our Saatva Classic and am furious that we will now have to spend another $2k+ to replace this garbage. DO NOT BUY A SAATVA MATTRESS.

Saatva Mattress not a good choice. I had Purchase this mattress just to find that the mattress that I had Purchase didn't work out for me. I had tried two different mattress coz of the sale person told me that if I had back pain issues they have the right mattress for. And believed me the mattress on not cheap, very inexpensive. The warranty that they have lets you exchange the mattress. Now here the true, I live in Florida Fort Lauderdale lol.

I purchased the orthopedic mattress because I have back issues, including sciatica. This is the mattress that was recommended after I filled out the online questionnaire. This is the heaviest mattress I have ever seen or experienced. Changing the sheets is a chore and complete torture for my back. How can they recommend a mattress that is so heavy for a person with back problems. Also, I am a senior citizen. I have no one to help me move this mattress for changing sheets or for the six month rotation which is recommended. It cannot be flipped because there is only one good side. I have injured my back dealing with this mattress and would not recommend it to anyone. Also, I had hoped for a better quality mattress due to the high cost. I don't think the mattress is worth the cost.

We just bought the Saatva Classic mattress. The order and delivery process was so easy and efficient. Even better, the mattress is outstanding. I have had longstanding lower back pain and also wrestle with an "achy" back virtually every morning. Within 1-2 nights of using this mattress, no more back achiness in the morning! In addition, my wife, who is a side sleeper has been recently troubled with shoulder pain. Similarly, within 1-2 nights of using this mattress, her morning shoulder pain has disappeared. Thank you Saatva!!

Great company, with fabulous service and, most critically, superior products. I love the bed I purchased from them, especially given my arthritis, and they were more than helpful in getting me a pillow that would work equally well.

I had serious needs for pain in my neck and back and hips and they seemed to have descriptions and reviews that convinced me that I could trust all of that. I asked which of the two options I would like better, and it became clear to me which direction to go.