Saatva Mattress Reviews

After reading several online reviews of top mattresses, we decided to order from Saatva but unfortunately ordered the wrong size! The customer service team was so kind and understanding. I had read about their white-glove service, but didn't realize the top notch service extended to user errors! They cancelled our order that had already shipped and quickly reordered the proper size. I was so impressed with their quality service, reminded me of the old days when customers were treated as assets not as annoying. More companies should run their customer service department like Saatva does. Kudos to you!

Back problems for over 35 years. Bought the luxury firm classic. After night one, I woke up for first time in months with no back pain and everyday since. It's only been 2 weeks but I sure hope it lasts. It had been a life changer.

Initially, we were super excited about receiving our Loom & Leaf mattress! We had tried it in-store and loved the experience. All staff at the store were super helpful and answered all the questions we had. However, this is when almost all pleasantries end. We received another customer's Saatva Classic mattress two weeks after placing our order.

Above and beyond the quality of their mattresses, their customer service is amazing. Jennifer went above and beyond my expectations to deliver exactly what I needed. She answered my questions and resolved my matters and was kind and professionally doing all of it. I highly recommend Saatva for all your bedding needs.

Bought mattress when Saatva only offered three models - superior quality w lush topper - loved it! Over years it sagged in middle; still under warranty, rep convinced me to replace mattress instead sending mine back to be rebuilt…for a fee. I gave my money…After 5 weeks, finally received mattress, the lush topper was non existent; it was hard as a rock, causing pain in shoulders, side and legs…My sofa bed was more comfortable! I called Saatva to complain, get my old mattress or money back, and was told mattress was disposed of, and they would not pick up their awful mattress and refund my money! After numerous calls with reps (Rusty was fabulous, but his hands were tied) they sent replacement mattress, again without topper! I finally gave up when they sent me a mattress topper for free. I bought a gel foam from Amazon to layer between the mattress and topper…It’s bearable now. Saatva has lost me as a customer!

I have had this mattress for a couple of years now. I had to get it replaced within the first year because it sagged on the side that I sleep. The woman I spoke to about it told me I should sleep in the center of the bed instead of the side!! Well, a year or so later it is sagging again and I awake with body aches….back, shoulders, neck. You no longer can flip mattresses. Just turn them. Now both sides sag! It’s also firmer than I would like (due to the recommendation of the spokesman when purchased). I am disappointed since I thought I was buying a great mattress for a great night sleep.

On Jan 4th I purchased a SAATVA Solaire air mattress and frame for almost $8,600. At the time, I was told the mattress would be delivered and set up with White Glove Service between Jan 13 and Jan 22. I checked online for order status, including today, to see this date range has not changed, and I have not been contacted by SAATVA to advise of any issues with the order or delivery, or when the delivery will be accomplished. They did, however, take my money without any delay.

Let me clarify that while this company's mattresses appear to be a wonderful product, I cannot confirm this because I never received the Solaire mattress and adjustable frame I purchased on December 2, 2023. Great customer service, horrendous logistics. I placed an order for a SAATVA Solaire mattress and adjustable base on Dec 2, 2023. I was given an initial delivery of between December 10 through December 19. After numerous communications with customer service and conflicting information, I was advised the hold up was that while the base had reached the distribution center, the mattress would not be delivered there until January 2nd. I was contacted by SAATVA's logistics company handling my delivery Massiano Logistics in Orlando with a scheduled delivery date of 1/12 and advised I'd be contacted with a delivery window 24 hours prior to delivery. This text message was dated 1/2.

Katie S. was amazing help through the holidays. She helped me locate my package which was a Christmas gift and was with me each step of the way until I was happy and my product was with me. She had so much patience and was so friendly through it all. I couldn’t have done it without her! It was all worth it in the end because my husband loves his Cloud Pillow! Thank you Saatva and thank you so much Katie S! You’re very much appreciated. Happy Holidays!

We purchased a Saatva medium firm mattress over a year ago. My husband finally let me know it was *way* too soft for him. I called Saatva and they replaced the mattress with a firm version no issues. It's great and a relief to know there are still good companies out there!

I would just like to warn people about a deceptive area in the Saatva Mattress website. An order was just delivered of a mattress, foundation, but no frame for the foundation. I later heard that this has happened to other customers. The website shows a picture of a foundation and a frame. It leads one to believe that you can either order the foundation and frame, or order the frame alone. I just now ordered a frame from another company. I spoke with customer service who stated that the foundation and frame are sold separately. Then why have a picture clearly showing the two pieces together. Hopefully my review of the actual mattress will be better.

WARNING! The design of the wood frame is horrible! My wife and I bought the queen with the wood frame. The corners of the frame are sharp and they stick out away from the mattress, so it is very easy to scrap your leg on the edge. This has happened to me several times. The bedspread covers the edge, so you don’t realize there’s a sharp piece of wood underneath. If you are not actively thinking about avoiding that edge, you’ll run into it because you think it’s harmless cloth. The designers of these frames think only aesthetics and don’t consider safety. Don’t buy unless you plan to wear shin guards in the bedroom.

Was able to escalate the issue further and explain our situation. Issue was resolved quickly and effectively by the company. I am updating my review to 5 stars for customer service & resolution. Thanks Saatva.

I placed my order with Saatva on 8/5/23 after researching best non-toxic mattresses online. The online ordering process was easy and I received an order confirmation with delivery between 8/15/23 and 8/24/23. I selected white glove delivery because of my my experiences with Restoration Hardware and Pottery Barn. On 8/18/23, I reached out to Saatva regarding the delivery because I had not heard anything and the tracking did not show anything (I was expecting my new bed from RH on 8/26/23 and had ordered the bed prior to ordering the mattress). The representative told me that my order had reached the warehouse and the delivery service would contact me at the beginning of the week to set up delivery.

After extensive research of various online (DTC) mattress companies, I chose SAATVA to replace our 20 year old mattress, not only from the reviews but also the price. We saved several thousand ordering online as opposed to a brick and mortar store. I ordered the Classic Luxury Firm Hybrid mattress, 14.5”, king size. I also ordered the mattress pad, pillows and sheet sets which I will review separately. Our mattress and foundation arrived a mere 10 days after ordering. We loved our new mattress from the first night! So plush and comfortable! My husband awoke without back pain for the first time in ages! However after 30 days of sleeping, we’ve noticed a depression in the mattress top where our bodies lay at night, making it somewhat difficult to get out of bed.

After researching adjustable beds and mattresses for seniors I found Saatva. Saatva was great to work with. I had a ton of questions while ordering online and called the customer service phone number and their rep Christine walked me through the ordering process. The follow through was fantastic and we love the bed along with the wonderful customer service that Saatva provided. I would highly recommend Saatva!

The consumer service representatives listened to my concerns, calmly walked me through the troubleshooting process and without hesitation contacted a professional technician to fix the problem in a timely manner. I especially appreciate the care Christine showed in making sure the problem was solved quickly and efficiently.

Great topper/great company to deal with and I highly recommend them. There was a problem with our adjusting to the topper as we have back issues and are very hard to please as far as sleeping and bedding in general - they made it right- thanks.

I appreciate Saatva reaching out to me to provide a resolution to my issue. The person I spoke to was very nice. If I had been given more time to find a new mattress, I would have preferred to return the mattress for a refund. But I felt like the 7-10 days offered wouldn't have given me enough time to search and receive delivery of something else. I'm still grateful any attempt was made to figure out an alternate option, although there really was only one that didn't cause more stress.

Hello, I purchased the Luxury King size mattress because after almost 8 years my first one started getting saggy and bumpy, so it was under warranty still, not full, I paid 60% of regular price. I ordered 3 weeks ago and got delivered today, what a disappointment! It is even bumpier than my old one, less quality in the work, the stitches is coming off in some areas, just not very good finished work. To be honest it looks used, it’s even dirty a bit, looks like mold, not sure. I called immediately and I was told to give it at least two weeks, I just called my credit card company to see my options, I hope to hear from Kristel **, as I see she has answers the reviews here. I am willing to give them the benefit of the doubt and work to resolve this because my last mattress, before the bumps, was great!. I am very saddened by this whole thing, because I know they’re a good company, maybe the Manufacturer in Georgia is the problem!. :(

I researched mattresses online and found Saatva. When I called I had the pleasure of speaking with Yasmin. She was very knowledgeable and helpful. Knew the products and was extremely helpful in directing me to the right mattress. Delivery was seamless. The two delivery men were pleasant and were very careful when getting the mattress up the stairs which are tight quarters. They advised on improving the support of the box springs which we have done. We are very happy with the mattress and would recommend Saatva to anyone. Service far superior than other mattress places we have dealt with in the past. Saatva is very lucky to have an employee like Yasmin. She is a keeper!!

When my husband and I were looking for a new mattress, we researched and looked at mattresses for over a year. We knew what we wanted in a new mattress. We have owned coiled, memory foam, and hybrid mattresses. We actually had 3 memory foam mattresses from the same company, but when none of the 3 mattresses could live up to their warranty, the company refunded our payment so we could go to a different mattress company. Then we bought a coil mattress which was beautiful, and felt good in the store, caused pain to my already painful back problems. Then we bought a hybrid mattress, but it just wasn't the right hybrid mattress. So, we started researching which mattress would be best for us. My husband sleeps on his stomach. I sleep on my back. He gets hot. I'm fine with the temperature. We liked the hybrid with coils and foam.

We had a defect in our first frame and they quickly replaced. All encounters were extremely positive and the bed is perfect, except for the part that it’s so comfortable and cozy that I don’t want to get out of it in the morning.

"I am a new customer and just received my mattress a couple months ago! The delivery experience was one of the best! They had to bring the new mattress upstairs - but they were so careful. They were very professional and really made sure it was set up right. I have never had such an amazing delivery experience! And the mattress is even better! I was having sore back and hip issues - those have diminished with the new mattress! Truly getting a great night sleep! Thanks again for making an amazing mattress - and keep this delivery service - truly the best!"

"Hi Christine, just a note to tell you how we appreciate your company and you. Previously we've had a Leeza mattress that broke down terribly and the issues it would have taken to get our warranty honored were so overwhelming..take photos, do measurements, do this, do that…that we simply gave up. I would write any review for your company to praise you to the stars. So respectful, so helpful, and just unbelievable in this harsh day and age.

I just wanted to write to you this morning to tell you how impressed I was with your delivery company that delivered my mattress today, Common Transportation, from Waukesha, Wisconsin. The mattress was delivered on the day it was supposed to be delivered. I was contacted two days before by the company by text checking that my address was correct. The next day they called me to check the address and to set up a date for delivery, which was the next day. The crew texted me when they were 45 minutes away. The two men took off their shoes off at the door, brought in my mattress took out my old mattress and were extremely polite. I haven’t of course, slept on my mattress yet but if it’s anything like the service I got today I will be extremely pleased. PS Slept last night on the Classic Luxury Firm mattress and I am extremely pleased! Woke up without my usual lower back aching.

The representative from SAATVA got back to me quickly after I posted my review and worked to resolve the issue by replacing the mattress with a softer more plush one. As it was just delivered today, we have not had the chance to sleep on it yet. However, the company's response and willingness to reach out to us was very positive and much appreciated. We are hoping that this mattress is much more comfortable than the first one was. The updated rating is for the customer service I received, but as we have not used the mattress yet, it is too early to comment on that.

This is a gimmick pure and simple. The mattress is junk. Luxury firm is like sitting in a waterbed. Literally - it has sidewalls surrounding the mush center. While waiting for this pile of wet noodles to be removed from the house, we pushed the mattress aside and are sleeping on a $100 air mattress instead. The sheets are ill-fitting junk with the lowest quality imaginable. I put up a review on the website and verified it - but Saatva won't post it. Shady, shady company.

Hello, I just received my King Size Saatva mattress and Adjustable Base Plus with Santorini bed frame. I paid over $5700 for this and waited a month. What a disaster!!!! As the assembly guys were setting it up I noticed they were constantly discussing (in Spanish) problems with the bed. They then tell me, the furniture frame was made defective. There wasn't enough holes to secure to the frame. Also, the mattress keeps shifting and doesn't secure firmly to the base. There is only one velcro on top on base that is attempting to hold the mattress in place.

Saatva says you get a 365-night home trial when you purchase a mattress from them. I purchased a mattress and decided it was way too hard and I couldn't sleep on it. I called twice (couldn't get a human) and sent 5 emails in total over the course of two weeks. I used an email tracking app to see if they read the emails... They read all of them but never responded once. Now I am stuck with a bed that I can't sleep on and I'm out $2,000. I definitely learned something by shopping at saatva.com - when shopping for a mattress, never purchase a bed you can't touch first no matter what they 'promise'. Their website says "We’ve built our reputation on being here for you, before and after you make a purchase." That is a complete lie. Buyer beware.