Saatva Mattress Reviews

Great topper/great company to deal with and I highly recommend them. There was a problem with our adjusting to the topper as we have back issues and are very hard to please as far as sleeping and bedding in general - they made it right- thanks.

I appreciate Saatva reaching out to me to provide a resolution to my issue. The person I spoke to was very nice. If I had been given more time to find a new mattress, I would have preferred to return the mattress for a refund. But I felt like the 7-10 days offered wouldn't have given me enough time to search and receive delivery of something else. I'm still grateful any attempt was made to figure out an alternate option, although there really was only one that didn't cause more stress.

Hello, I purchased the Luxury King size mattress because after almost 8 years my first one started getting saggy and bumpy, so it was under warranty still, not full, I paid 60% of regular price. I ordered 3 weeks ago and got delivered today, what a disappointment! It is even bumpier than my old one, less quality in the work, the stitches is coming off in some areas, just not very good finished work. To be honest it looks used, it’s even dirty a bit, looks like mold, not sure. I called immediately and I was told to give it at least two weeks, I just called my credit card company to see my options, I hope to hear from Kristel **, as I see she has answers the reviews here. I am willing to give them the benefit of the doubt and work to resolve this because my last mattress, before the bumps, was great!. I am very saddened by this whole thing, because I know they’re a good company, maybe the Manufacturer in Georgia is the problem!. :(

We had a defect in our first frame and they quickly replaced. All encounters were extremely positive and the bed is perfect, except for the part that it’s so comfortable and cozy that I don’t want to get out of it in the morning.

"I am a new customer and just received my mattress a couple months ago! The delivery experience was one of the best! They had to bring the new mattress upstairs - but they were so careful. They were very professional and really made sure it was set up right. I have never had such an amazing delivery experience! And the mattress is even better! I was having sore back and hip issues - those have diminished with the new mattress! Truly getting a great night sleep! Thanks again for making an amazing mattress - and keep this delivery service - truly the best!"

The representative from SAATVA got back to me quickly after I posted my review and worked to resolve the issue by replacing the mattress with a softer more plush one. As it was just delivered today, we have not had the chance to sleep on it yet. However, the company's response and willingness to reach out to us was very positive and much appreciated. We are hoping that this mattress is much more comfortable than the first one was. The updated rating is for the customer service I received, but as we have not used the mattress yet, it is too early to comment on that.

This is a gimmick pure and simple. The mattress is junk. Luxury firm is like sitting in a waterbed. Literally - it has sidewalls surrounding the mush center. While waiting for this pile of wet noodles to be removed from the house, we pushed the mattress aside and are sleeping on a $100 air mattress instead. The sheets are ill-fitting junk with the lowest quality imaginable. I put up a review on the website and verified it - but Saatva won't post it. Shady, shady company.

Hello, I just received my King Size Saatva mattress and Adjustable Base Plus with Santorini bed frame. I paid over $5700 for this and waited a month. What a disaster!!!! As the assembly guys were setting it up I noticed they were constantly discussing (in Spanish) problems with the bed. They then tell me, the furniture frame was made defective. There wasn't enough holes to secure to the frame. Also, the mattress keeps shifting and doesn't secure firmly to the base. There is only one velcro on top on base that is attempting to hold the mattress in place.

Saatva says you get a 365-night home trial when you purchase a mattress from them. I purchased a mattress and decided it was way too hard and I couldn't sleep on it. I called twice (couldn't get a human) and sent 5 emails in total over the course of two weeks. I used an email tracking app to see if they read the emails... They read all of them but never responded once. Now I am stuck with a bed that I can't sleep on and I'm out $2,000. I definitely learned something by shopping at saatva.com - when shopping for a mattress, never purchase a bed you can't touch first no matter what they 'promise'. Their website says "We’ve built our reputation on being here for you, before and after you make a purchase." That is a complete lie. Buyer beware.

I brought a Mattress from Saatva and this mattress is the worse Mattress I have ever Purchased, I wake up with back pain and I will never buy anything from this suck hard saatva mattress.com.. And whoever said this saatva have great mattress is a lie, don't buy from this company, being honest is the best way to go and to be. I wasted my money and they say for returns, they steal part of my return. Xo ox ox..I give a big fat "0" if I could..

I did a lot of research and came up with Saatva as the best option for me. The purchasing experience was fine, although my wife was sketched out by the people who delivered the mattress. We tried to make the mattress work out for almost a year, but couldn't do it. The mattress is extremely hot. I like a cool sleeping environment, and that was impossible with this mattress. Also, the bounce is significant. You can practically feel your partner breathing. Any movement is magnified and will wake you up if you are a light sleeper. Finally, I tried to return it, but since I purchased prior to their 365 day guarantee (180 when I bought it) they would not honor that trial period and I'm stuck with a hot, uncomfortable, bouncy bed.

I bought a Saatva mattress topper because I needed something that didn't retain heat like my mattress, but didn't have a lot to spend on a new mattress. So I gambled and got their mattress topper because they said it was cooling. It is not cooling. It retains heat so much that I can get out of bed to use the bathroom at night, take about 5 minutes, and come back to the bed retaining the same amount of heat as when I left. Plus it started to dip where I sleep within a few months. I thought it would be sturdier. Really unhappy with my gamble!

The delivery was completed on time, however, the two men delivering the mattress were clearly under the influence of, and smelled strongly of, a substance they had been recently using. They brought it upstairs and their strong smell lingered in my home for what felt like hours. I have now had this mattress a year and a half. It DOES already sag where people sleep, despite rotating it every month and keeping it protected like it says to. The sag is not obvious when you first look at it, but you can definitely feel it when you push on the coils with your hands and when you lay on the mattress. For the insane price, I really thought it would hold up so much better than a mattress from our last one from Walmart, but that is not the case. Save your money and get your new mattress from somewhere else. This one is not worth your hard earned money after 4-5 months of use.

I placed an order for a Saatva Classic Mattress Queen. After a month later, they kept telling me the mattress is already at the delivery company, but they are waiting for other products to be delivered around my area so they can deliver my mattress. That's not going to fly with me. I paid almost $1600 for a mattress and you're going to deliver it when it's convenient for you? Also, every time I asked to speak to a supervisor, I was told they were not available...every time. I had a very bad feeling about this company, so I immediately cancelled the order and will look elsewhere. If you want to wait months to get your mattress, this is the company for you.

I published a one star review for Saatva because 1) the beds kept failing and 2) we were charged $99 to have the mattress, foundation and frame picked up after the third bed failed. I spoke to Rodger from Saatva on the phone and he was very nice and refunded the $99 and made it so we get the refund faster. He apologized for any problems I had and was just very helpful. I feel better about them now but have bought a different brand mattress.

I bought this mattress based on the reviews. Nervous about buying online, but it was so simple. Mattress wasn't made until I ordered, and could check the process everyday. It's so soft, and comfortable.

SAATVA Mattress was soaked in chemicals that caused intoxication, headaches, high blood pressure, dry mouth, watery eyes and runny nose. I went to ER with a 210/76 BP. It also deflates and comes in a box.

My wife and I decided to upgrade to new bed mattresses. We opted for two Classic Firm Twin XLs. Our entire ordering process was smooth. The delivery was reasonably fast for made-to-order beds. The phone representatives were friendly, and the delivery personnel were punctual. It was a good experience overall. We enjoyed the beds for the first couple weeks, but noticed they weren't as firm as we'd hoped. Then, after several weeks a noticeable indentation was forming where we typically slept on the mattresses.

We went to stores and tried other brands and couldn’t find one that felt much better than our old mattress. We hit the point of no return. I went to the internet and reviewed best mattresses of 2021. Saatva was on almost every review. So untested based on reviews we took a chance. I called and spoke to a salesman, he was so helpful. The return policy was very long, which gave me confidence to try it. I knew in one night this was best mattress I ever slept. The mattress is so well made I don’t feel my husband move during the night. I don’t wake up with back pain and I sleep through the night. It’s like I bought a custom made mattress.

I bought the firm mattress for my back after having surgery. I was able to rest better than I would have if I had purchased the type of mattress that I have in the past. I will recommend your company to anyone planning on replacing their old mattress in the near future.

I was pretty wary about buying a mattress without trying it out. The first mattress I ordered was a pretty easy delivery. People were on time, with no problems. After a month of sleeping on the mattress (Saatva Classic Plush), I decided I just wasn't happy with the support of it. It was just too soft for me. I sort of expected exchanging it was going to be a huge pain, but boy was I wrong. I have had a harder time returning clothes to a store than I had returning the original mattress. The person on the phone was very helpful and understanding. I purchased a different mattress and had it within a week and a half. I love my Saatva Hybrid Mattress! Best sleep I have had in years.Thank you Saatva for standing behind your product and the great customer service.

I searched all over and just could not find the right mattress fit for me. After months of searching and reading all kinds of reviews I came across Saatva and I am so happy I did. It’s like a new love affair with my new mattress. My sleep patterns have adjusted and I now sleep comfortably through the night. I ordered the firm for better back support and after sleeping on it for the first night I thought about exchanging for a softer but after talking with Saatva Customer care, they sent me a free mattress topper that made a huge difference. I also had an issue with my first delivery and they swap it out with no hassle within less than 30 days. This is my first major online purchase and overall from the time of ordering my mattress through the delivery phase my experience has been great. Awesome customer service from both the Saavta staff and the company who delivered and set up my mattress.

I currently have a Saatva bed and really like it. I ordered a new bed on Jan. 28, and delivery was supposed to be within 9 - 21 days. Date of delivery was estimated to be 2/18. Still no communication from them. Today, the website shows that the bed was delivered 2/11. I'd really appreciate some communication as to the accurate status of my very expensive bed.

My mattress delivery has been easy, quick and accurate. The mattress itself is extremely comfortable and well made. Enjoying great sleep and back support. Definitely a company to consider when purchasing a quality product.

I specifically picked Saavta because of their 180 day test period. My wife and I had so many problems with our Sealy Mattress that we purchased 3 years ago. Our backs were hurting so much. We decided to try out their Flagship mattress and was working fantastic. We started having problems ~ 50 days after. Our backs were hurting like the Sealy ones. We were wondering if the softer version would work. I called their customer service and was able to get our mattress swapped in less than 10 mins. I was so shocked. It was so easy to swap for the softer flagship one. We've been using the new mattress ~ 90 days and we love it. We are totally satisfied with our softer and exuberant about their customer service.

At first it was good but now there’s a hill in the middle and sags on both sides. We’ve tried mattress pads, etc. Nothing works. We are 2 athletic, not overweight women. This should not happen with a good mattress.

I read reviews on this mattress which looked great and I thought I was going for a cheaper but equal enough option to a Sleep Number… I was wrong. I am having more neck pain and back pain than I did before getting this mattress. Here are some specific issues and my actual honest review:

We recently purchased a Saatva latex hybrid mattress after extensive research online. The experience was flawless from start to finish. The sales representative was attentive and knowledgeable. She made appropriate recommendations and answered all my questions before taking my order. The mattress arrived ahead of schedule. The delivery men were very professional and did a superb job. We are extremely pleased with our purchase and wouldn’t hesitate to recommend this manufacturer to friends and family. Although it is not the most expensive mattress we have ever owned, it is definitely the best. We are sleeping longer and more comfortably. I have a severe back condition, and this bed helps align my back while I sleep, and reduces my pain level. The latex also helps to relieve pressure points. I am very pleased that it is chemical free and made from organic materials.

We originally ordered the Classic “Luxury Firm”. Delivery from order just under 3 weeks. Within a few days my husband felt there was a defect, a bulge in side of mattress. I sent photos to a customer service representative and I was called right away. Kristen was very good, asked a few questions about our sleep history, and suggested we reorder the “Firm” which we did. Again, timely delivery. We are very satisfied with the replacement product and especially the excellent service.

I first purchased the firm. I found it way too firm. After three months I decided to return it and exchange for luxury firm. I’m very pleased and everyone was very pleasant and helpful in the process. I would highly recommend that you check out the showroom on 3rd Avenue In Manhattan.