Saatva Mattress Reviews

I was amazed at the reviews when I initially read them from everyone about this mattress and the service this company provides. I don't have my mattress yet because I placed my order barely two days ago but the correspondence I've received so far is impeccable!

Found the ordering process to be simple and quick. I was contacted within 48 hrs of my order to confirm my order and see if I had any questions or concerns.

Everyone has been courteous and prompt so far. We ordered the mattress on Saturday, received a confirmation phone call on Monday, and we are anxiously awaiting delivery.

Thanks Paul for contacting me and going over my order. That meant a lot to me. Waiting now for a delivery date. I can't wait until my mattress arrives. I hope it will be everything I expected and then some.

Very pleased so far. Appreciated Paul's follow-up call yesterday (placed order on Saturday). My back and hips are looking forward to the mattress!

Very helpful representative. Love that it is made by order and not sitting in a warehouse. Looking forward to receiving the mattress!

The ordering was easy, online chat to answer questions was helpful as the phone call and email. Can't wait to try out my new mattress.

So far up to this point Saatva has been doing a wonderful job answering questions about the product. I also received a thank you for ordering email, a phone call and voicemail follow up.

Order was placed smoothly. Follow up phone call to confirm order was appreciated because I made a major error and selected CA King not standard King. I am glad we were able to correct that before it was too late.

Everyone has been very nice and courteous. The ordering process was simple and straightforward. Brent ** was friendly and helpful with his information. We look forward to receiving our new mattress.

Placed my order online and received a friendly, personal phone call the day after advising me the order is being processed and to expect a phone call again when the order is ready for delivery. Very professional.

So far my experience on your website has been very pleasant. Simple, easy to navigate and process. Good customer service, follow-up in my order with helpful advice and crystal clear timing and delivery expectations. Hope it's a good to sleep on as it is to order!

Thank you. Great service from beginning to end.

I have not yet taken possession of my mattress, so I can't comment on the quality or comfort of it. All I can speak to is the order process, which has been easy and comfortable.

Finally a company who demonstrates care for the customer's needs. I have chatted with your reps and they were fantastic. I got a call within one business day of placing my order (not two) and I'm very impressed that you do what you say. Love the website and the beauty of the luxury firm mattress. I can't wait to receive it... I'll give the rest of my critique after I get my bed... Thank you.

The Saatva website was very informative and made it easy to find the information necessary to make a decision. The interactive chat was readily available and answered all my questions. I then searched online to get other reviews of this product - that convinced me that this is a great product. Ordering was simple and easy.

Excellent thus far! Best I have experienced online in quite a while! Reuben was courteous and helpful, as was Amy! Thank you!

My communications have been primarily through the website and email. I did receive a call from your organization but was not home. So far so good with everything. The website was excellent and answered all of my questions in order to make a decision and place an order.

So far uncommon customer service. 2 calls, from a human no less, just to confirm order. Customer reviews sold us on purchasing mattress. Looking forward to sleeping on our new mattress.

I was promised 9-18 days for delivery and set up. I have had to make numerous calls with no follow up from this company. It is day 18 - still no mattress. Waiting for company to do what they have promised.

My customer experience with Saatva was more than satisfactory. From the moment I committed to purchasing a mattress, there was an ongoing and direct line of communication between me and the company to ensure that my order was correct, the delivery details were suitable, and that I was aware of the terms and conditions of the order. I had a very positive conversation with Brent who also ensured that I was happy with my order and delivery details. Furthermore, I cannot speak highly enough of the mattress. The luxury and comfort does not compare with any other mattress I have previously had. Overall, a truly positive experience. Thank you.

So far, so good! Hopefully this will be the answer to a good night's sleep. Can't wait for delivery!

Communication and customer support are excellent thus far. I accidentally ordered the wrong size mattress and realized seconds after I submitted my order. A quick chat with an online site rep remedied the situation within seconds. I also received a call confirming the order and explaining what to expect as far as delivery time frames. So far, great, but I haven't received the mattress yet so can't comment on the delivery process yet.

Delivery was scheduled within days of ordering. Although truck arrived 90 minutes before scheduled window and we were not yet at the house, once we did arrive set up was done in 10 minutes.

I am very impressed with your website. It is informative and very easy to order. Follow-up was made promptly and I expect that delivery will also be on time and very professional.

Only at the beginning, very helpful on the phone! Will have comments after I sleep on the mattress!

The lady was kind and friendly. It remains to be seen if we are happy with the mattress. We hope so.

I placed the online order on Friday, and on Sunday, received a phone call thanking me for being a customer and providing delivery information and expectations. I have never ordered anything from a Company that has contacted me with a "just checking in" type call. If this is the way the rest of the transaction goes, Saatva will more than meet my expectations... So far so good!

Received a VM with thorough information regarding my order. I do hope I can have this delivered on 9/9!!

So far, excellent. Loved finding the website. It was an accidental find as I was looking for company buying options. I am impressed with the reviews and will certainly add mine after receiving this mattress. It is for a guest room and I wanted a premium mattress in that room. I do look forward to its arrival!

So far the service is very good. Thanks for the update. Thanks for the update voice mail.

I know it's early in the process but so far your service and customer interaction has been excellent. Look forward to receiving the order and hope the mattress is what we expected. Never purchased a mattress unseen before, initially was reluctant to do so. But your trial period and money back guarantee convinced me and my wife to give Saatva a try. We will continue to give you feedback after the mattress is here and in use. Thanks again for your prompt and courteous service!

After my brief call with Kanella ** to verify my recent order, I'm already very impressed with Saatva. Looking so forward to receiving my new mattress!

Pleasant experience with customer service on our first communication. Accurate and to the point and answered all my questions to my satisfaction.

We placed our online order and received a timely email confirmation and telephone call. Can't wait to get our new mattress.

We just received our mattress and have had the best night's sleep for the past week! We absolutely love it! Our hip and back pain is totally gone!! We ordered the plush because we are side sleepers and sometimes back sleepers. We purchased the mattress only and bought a thin bunky board from C&B to put between the platform bed frame and the mattress. I found out about Saatva through a family member and I will definitely pass their name around to everyone I know that needs a new mattress. We were very impressed with their customer service as well. I ordered it hoping to get it in time for our move-in date and it was ready to ship a few days before my request! The delivery team they use was great too. Very accommodating on all sides. Thanks Saatva!

Very nice experience thus far. Will rewrite when receive mattress. Very personal and nice voicemail left.

So far my experience has been chatting with a representative about the mattress, which was a great experience. The customer service rep was very helpful. I also received a follow-up voicemail, as I was unable to answer my phone, but the message was informative and helpful.

It was nice to receive a call from your company to let us know our mattress is being processed and we will continue to be kept abreast of its progress. Looking forward to hearing more as the order goes forward!

Email confirms same day, and 3 calls to set up delivery 3 business days after purchase. Pleased.

Mattresses haven't come yet but your customer service is the best there is. Being able to call directly to a person is a dream. You guys keep this up and you'll rule the mattress kingdom! All hail Saatva.

Very pleased with Brent **. He was very helpful and professional. Thank you! Looking forward to our new mattress!

So far so good. Let's see how it all comes together when the stuff arrives.

Purchased a new mattress and loved it so much we just placed another one for our daughter for her college apartment!

Very good customer service and obviously very concerned about customer satisfaction. Thank you, thus far.

So far I have been thoroughly impressed by Saatva and staff. Only 30 minutes after placing my order, a customer service member called me to review my order and help with any additional needs. He was extremely professional and really cared. 2 days later I received another call from an equally caring customer service member who took the time to review my order and make sure I was completely satisfied. Haven't gotten the mattress but I must say, my experience with the company this far has been amazing.

Impressive, all I can say. Not only did I get a call, Martin ** thank you, but they followed up via email as well to confirm my order and to make sure I was happy and aware of timing for delivery. At a time when you cannot get a call back from any representative, having someone be proactive and courteous is a welcomed change. I will not get my mattresses anywhere else.

At this point, I am SUPER pleased. Had to call to ask a question on two different occasions before placing my order and I was impressed with the 2 people I spoke with. Online ordering was easy. I am anxious to see if my delivery instruction will be honored. I am only available on Thursdays and Fridays due to my work schedule. I noted this when I placed my order.

From start to finish, Saatva has exceptional customer service. From the online live support to the follow-up email and phone call. Delivery was convenient and easy as well. The mattress is everything that was described. No complaints. Happy customer. Thank you all for such a pleasant experience. My best.

I used the CHAT option twice before placing the order. In both cases the answers were very helpful. Upon placing the order, I read the delivery instructions and was well prepared when the call came to set up the delivery. I was pleasantly surprised to be offered a date only two business days after placing the order.

The representative did a good job of discussing options. I still need to see how effectively the delayed shipment will be carried out.

Thank you very much for all your help and support as I searched for a mattress in a short notice!! You guys are lifesavers!

Purchase of 2 Luxury Firm Beds (King and Full) - Order and delivery were accomplished with ease and no problems. The beds are of excellent quality. It has been one week, and I'm still not sure if the Luxury Firm is just a little too firm - but will give it more time. Please let us know your thoughts on whether there is a big difference from Luxury Firm to the Plush Soft mattress. Thank you.

Called and left message on 8/26... early, waited several hours, no response. Called back, not sure whom I talked to... said he would look into it and call me right back. Waited an hour or so and called back. Talked with Mike, told him of the ordering problem and that it had been 3 weeks since the order. He refunded $100 for late delivery - nice but not what I was seeking. He indicated first bed had not met standards and was returned on 8/13... new one should be ready soon. He said he would be in touch with warehouse and they would get back to me by 8pm... no call.

So far I am very pleased with Saatva's customer service. They are very thorough and from what I can tell everyone I have spoken with are very professional and seem genuine. I am anxiously awaiting to receive my mattress.

So far so good. Would like to hold judgement until everything is complete and see the quality of the mattress.

We have been sleeping on our new queen-size mattress for a week now and it is great. A month ago, I got a full size mattress for the guest room from a different company. If I could have tried both out overnight, I would have ordered a Saatva for the guest room. It's much better. Your customer service people are also excellent. Very professional and competent. Thank you.

I was contacted as promised. I was told that delivery was in 14 to 21 days as expected. She verified the order and told me what to expect next.

So far so good! I received a call today confirming my order, just as promised on the website. I look forward to getting our new mattress. (My husband is a bit skeptical, so I hope he loves it!) Not much else to report until the product is delivered. Thanks for great service so far!

So far, I am very pleased with what I've learned about Saatva. I am eagerly awaiting the delivery of the Luxury Firm Queen mattress and foundation. So far, the customer service has been good. While I perused the website, an online rep offered help. When I said I was learning about Saatva through reading on the site, he was very polite and didn't press. I had a question later, and he answered in short order.

I am happy about the customer service thus far. I will have to let you know about your mattresses when I receive mine. I am looking forward to this.

So far so good. Could use more accurate information on delivery so I can schedule the bed and movers to arrive the same day.

At this stage my experience has only been with placing the order but that process has been user friendly. Website is good. They have made it easy to buy. Hope the rest goes as well.

Excellent service so far. Chat line, phone service, and follow up, very helpful. Looking forward to receiving my new mattress.

We reluctantly ordered our mattress and box spring online, but are so glad we did. Going to stores was time-consuming and left us feeling bewildered. Not one store could say their product was made in the USA and that is very important to us. Ordering from Saatva was a breeze, we were contacted in a couple of days and delivery was taken the next day. The delivery was on time and totally professional. The delivery staff were neatly dressed, polite and careful. We love our mattress and have said goodbye to backaches. I would highly recommend this product and business. Thank you.

Good service so far. It has been a simple, easy process. Hopefully it will keep going that way through the delivery and set up phase. Thank you.

The Saatva team has been prompt and thorough in my online research and purchase thus far. Delivery and true evaluation of the product is next.

So far so good. At this point, all has gone just as advertised. My mattress is scheduled to be delivered exactly one week from the date my order was processed. No complaints from me.

Am disappointed about the length of time to get the mattress. Will be even longer if I am unavailable when they choose to deliver.

Got the first phone call 48 hours after placing the order on the company website as promised. Waiting for the second phone call to set up delivery. So far so good although I would think delivery details could be handled in that first phone call given that it comes two days after the initial order is placed and paid for.

Need more info on bedding options and possible bed frames (links, photos, etc.). Salespeople were great. I have cancer and am very uncomfortable with sagging mattress: need possible urgent situation option (pay more for rush?).

The rep was very helpful in getting the order and strange address correct and explaining that I should call in a week to find out when the mattress will be delivered to the place over the border where I have to go to pick it up.

1st online mattress purchase... Easy and customer friendly website. Follow up phone call from Amy for order confirmation was thoughtful and appreciated. Now, anxiously waiting for delivery.

Everything has been an easy experience. I had marked the wrong size frame and, with a phone call, it was immediately changed and the change emailed to me. I also used the "chat" and it was very helpful. Looking forward to my new mattress.

This is the second mattress I have ordered from Saatva. I am extremely satisfied with the service!

Everyone was helpful. There were two errors on the receipt that were promptly corrected when I drew attention to them.

The agents for the company confirm they order personally through a phone call, and then send an email documenting the confirmation. This gave me confidence about what is happening with my order and the fact that it is being processed. This is very important to me as I did not know what to expect since it is my first time buying a mattress using an online company.

Thus far the customer service and ease of doing business is second to none. They called when they said they would call. If the bed is as good as customer service we will love sleeping again!

So far I am impressed with Saatva's customer service. I got my follow up call and because I was not available to take the call he also sent an email reiterating the specifics concerning my order. That gets 5 stars. I understand delivery is within 9-16 days from the date of your order placement. The follow-up call/email reiterated the 9-16 day lead time which was of concern. I ordered the mattress 10 days prior to my move date yet the voicemail confirmed the mattress would not be available for delivery that early. I don't understand why a more targeted delivery date would not be available 48 hours after I placed my order. I am concerned that it sounded like it was still 9-16 days for delivery when I received the follow up 2 days later.

The order process has been a breeze. Great follow up on the side of the expediting company and Saatva. I am hopeful that the bed is great.

Very please with Saatva's customer service. The order process is so easy. Ordered online, just a couple of clicks of the mouse and my order was placed. Looking forward to sleeping through the night which hasn't happened in a long time.

I'm so very excited to be receiving my mattresses, I've ordered 2 twin xl different levels as my husband and I prefer different levels of firmness. I am so pleased with the phone call and follow up email just as what was stated, so far customer service is tip top. Thank you again.

I didn't get my new mattress yet. Before I ordered I spoke to customer service, I don't know much about mattresses. I had a lot of questions, they were very patient with me. They answered all my questions and put me at ease with my order. Can't wait to get it.

So far, so good. Website was very informative, chat was helpful. Contact person was very courteous, and went over my order so it would be correct. I hope when I receive our mattress it is as good as all the reviews. I am looking forward to its arrival.

We have not received our beds yet. The customer service has been very helpful! So far so good! Looking forward to trying them. I'll send images when I have them all set up! Thanks.

From day 1 your company has delivered excellent customer service. Your staff is friendly, knowledgeable, and willing to assist. Thank you for making this an easy purchase. I will be purchasing another bed for me in the next couple of months.

We were impressed as there was an immediate response to our questions. The responses were on point and very informative, therefore, helping us to make the decision to purchase a mattress. We are now anxious to receive our mattress.

Everything was easy to order online. Brent was really nice on the phone. So far a very pleasant experience.

I'm very pleased with the customer service experience I have had. I don't think I will ever buy a mattress from a store again!

Customer service to date has been great - responsive and friendly. Expecting our mattress next week.

Ordering process was very easy and I have received a phone call from Brent **. He was very polite and verified my order. So far everything good. Thank you.

After reading all of the positive reviews regarding the quality customer service, I am happy to be able to say that my experience thus far has been excellent. I received two phone calls within 24 hours of my order and a follow up email. I would recommend this company anytime.

Buying on your website was easy. It took only a minute to complete. So far, the customer service has been good as we received a voicemail message and an email.

Everything has been exceptionally easy so far. The customer service rep I spoke with on-line was able to correct the mistake I made on my order and I received confirmation of the change immediately. I've been contacted both by phone and email to make sure everything is in order and to let me know when I can expect to be contacted for delivery.

So far this has been a really good experience. I had been researching mattress reviews and found the Saatva website and I liked what I saw. I passed this on to my wife and she was sold. Ordering the mattress was pretty easy and your customer service follow-up was a nice surprise. My wife and I are looking forward to getting our new mattress.

Great customer service. The operator was easy to speak with in order to schedule delivery and all of my questions were answered professionally.

Bought for my son who goes to a private prep school. The beds the freshman year were dismal. Sleep is so important. Not going to have him suffer another school year tired.

Amy called to ask that we consider the height of our mattress, foundation & frame. So glad she did as I needed to make corrections to the order. Thanks for checking in with me - apparently there is a learning curve to ordering a mattress online.

The website was easy to use. The call came 2 days later as expected. I missed the call. Got an email. Following through with your request. Not sure what else to say except, yes, I did use a tape measure when selecting the mattress height. Did you just need to verify the order?

I have been very happy with my experience so far. Any hold ups were on my side, trying to decide between the thicknesses. Everyone that I have talked with via chat and on the phone have been extremely helpful. Several times I was checking information on the website and was promptly greeted with online chat offering assistance. Can't wait for my new sleeping experience.

So far the purchasing process has been good. The website was easy to use and the follow-up caller was very pleasant.

Ordering was easy. The follow up by Amy was extremely polite and helpful. The opportunity to rethink the thickness of the mattress and foundation was extremely useful! If the bed is anywhere near the quality of the customer service then we are going to have a great night's sleep!!!

Thus far, I have been happy with my experience with Saatva customer service. I am expecting to have my mattress delivered this Saturday and then sleep on my mattress Saturday night. I'd be happy to provide feedback in a couple weeks as well.

My experience so far has been very good. The people I have spoken with on the phone have been very courteous and helpful. I look forward to hearing from the delivery people soon so I can schedule with them. Thank you.

This is our second purchase of a Saatva mattress and foundation. Our first purchase we have had for approximately one year and couldn't happier with it.

Easy, quick online order. Thorough follow up regarding mattress heights. Thanks for the great service!

Website works like a charm. All the info I needed and the answers to all my questions were easily accessible. I'm hoping I love the mattress as much as other customers have.

The ordering process was simple. I received a phone and email confirmation regarding the order and delivery. So far I am satisfied with entire process.

Very happy so far with the ordering process and they've already called us and set up a delivery date.

Contact was made promptly as advertised. They emailed me right away and informed me that I would receive a call as to when the mattress would be delivered. I'm waiting for the call and expect to hear any day. So far I am satisfied.

Very attentive thus have not yet received. Could end up as 5-stars or zero. As I told Steve on the phone, the critical determination on service quality will be whether the order is delivered on the date required (9/25) and time window (late morning or early afternoon). Any other time will be unacceptable (we are not there except during that window). Steve committed that the delivery will be in the window on that date. I committed that if delivered on time, and they are as good as you advertise, we will order six more beds for other bedrooms in this new house.

Looking forward to receiving the product and setting up our new bed. It is long overdue to say the least. Thanks for the simplicity in this process. Cheers.

Easy online information and purchasing. Asked for weekday AM delivery and set up so we could make it a surprise, then Saatva staff left a recorded telephone message with full details and blew the surprise! Oh well.

So far your service is excellent. I especially like the reminder phone calls. Also the reminders to measure the mattress.

I'm very impressed with Saatva's follow-up calls after I placed my order online. They called to verify that I had ordered exactly what I had intended and told me when I could expect delivery. I'm really looking forward to receiving my order.

Very pleased with process. Telephone person following up with me was very nice although she was a little hard to understand - might have been phone connection.

Confirmation call made to my wife. She tells me that the call was courteous and informative. Thank you!

The website was informative and explained everything we needed to make a decision. I had a quick question before ordering which was quickly answered on the chat service. No regrets so far!

Easy to use online ordering with good info available. Haven't gotten the mattresses yet however.

Brent was very nice and very helpful. He told me I had been misinformed earlier when I was told (I thought) that a foundation was essential. If Brent is correct, that we can use the Saatva plush soft mattress without a foundation I would prefer it without. Our new headboard and frame will have a center vertical support, plus horizontal slats 3 inches apart. Thus, if it's correct I don't need the foundation. I'd like to cancel that part of my order and just get the mattress.

Thus far, all has been excellent. I used the online chat when I was researching your product. Everyone was helpful.

So far so good. The website is very clear and provides all the information necessary to make an informed decision, however, the proof is in the pudding as they say and I will be very anxious to see how quickly I get the mattress and especially how great a night's sleep we get. That will be the final test and I hope I will be able to give Saatva a happy five star rating after sleeping on the mattress initially and for many years thereafter.

I have been satisfied with the customer service experience provided thus far from Saatva. But that is all I can say so far, as I have not received the mattress.

The website was very informative and easy to use. I was given a choice of delivery dates. So far, it's been great.

Website sales and ordering process was very easy. We received an order email confirmation almost immediately. I did call customer service with a question regarding the use of a universal six legged metal frame. I could have saved $50-$60 by purchasing one elsewhere. I was told bluntly that it would not work and would void the warranty. I therefore ordered the frame from Saatva also in addition to the box frame and mattress as I was concerned if I have any issues in the future I didn't want any warranty issues. It does concern me somewhat that a frame that is sold elsewhere with all kinds of other brand mattresses and box frames would affect the warranty from Saatva.

I wasn't able to pick up the phone when the order confirmation call came through, but the rep left a very polite and warm message going over my entire order, and even wished me luck for my upcoming surgery. Looking forward to receiving my new bed to recover in afterwards!

Ordering the mattress online was very easy and concise. I was contacted two days later by Brent **. He was very polite, friendly and reviewed our order. We will be contacted with a delivery date. I was very pleased with the process. Thank you.

Thank you for being such a thorough and caring company. If it had not been for the call from Mr. Brent **, I would have been delivered 2 king size mattresses! His call was very kind and helpful. I look forward to receiving our new bed and would not hesitate to recommend Saatva to my friends and family.

So far everything has been great. I appreciate the communication and attention to details. I can't wait to sleep on my new Saatva.

Everyone has been very helpful. I'm looking forward to a mattress that supports my lower back. Real test will be after I sleep on it for a few weeks.

Thus far, things have gone well. I ordered a Luxury Firm mattress 2 days ago. I was told I would receive a call within two days giving me the approximate date of delivery. A representative called, left a voicemail and followed up with an email.

I was not happy with the way the mattress felt from the first night. After a restless week, I called to return the mattress and was convinced to try a padded cover for the mattress while it was "breaking in." My back is still not happy after 7 months with the mattress. I spent a week sleeping on an RV mattress, which is in no way "luxury," and had a pain-free back. Upon returning home, the first night on the Saatva left me restless and in pain. It's too late to return the mattress now, and I am left with an aching back, all the while wondering when I will be able to afford buying a replacement for this unsatisfactory mattress.

I am pleased thus far with my experience with Saatva. Can hardly wait until my mattress is delivered!

After researching mattresses online and wading through copious sales promotions locally, I decided to order a Saatva mattress. My initial contact, Laura, was very patient while I questioned her about the product and went through features and measurements to determine which one would best suit my needs. Shortly after placing my order, I decided to change from the 11.5" slim luxury firm Queen to the 14.5" thickness. No problem. After remeasuring on Friday morning, I determined the slim would in fact be better. I contacted Saatva, explained my dilemma, and Martin graciously changed my order again! I received the promised follow-up call Saturday; Kanella confirmed my order and reiterated that my initial indecision and the changes were no problem. If the employees are any indication of the quality of Saatva's products, I can't wait to try my new mattress!

This will be our 2nd Saatva mattress. We are moving from a full-size to Queen. These mattresses are comfortable, and most notably, there are no odors of chemicals when delivered. You climb into an organic, fresh-smelling, clean bed on the first night! The ordering process and order review are examples of the company's superior attention to detail. Order from Saatva and you will experience a 5-star experience from start to sleep!

Excitedly awaiting our mattress but customer service has been awesome. So far....so good. Thank you.

So far so good, just waiting to get mattress, and be so pleased I can get a wonderful review wrote. I read close to 300 reviews keeping my fingers crossed. And most of all not wanting to hear the great phrase from my wife "I told you so." So make me happy and wife very happy with your product. Thanks.

I really appreciate being able to get my questions answered from the online chat immediately when I had them as I was shopping for the mattress. I am so excited to get it!

The process has been a breeze. Chat was available in the early morning to answer my questions before buying online. After purchasing, I got a call from the account executive to ensure everything was OK. The process was quicker, easier and friendlier than buying a (more expensive) mattress from the local mattress shop.

My experience with the Saatva mattress company has been awesome so far. Once I ordered, I had my mattress within the week. The delivery men were professional and impeccable in handling the mattress exchange. I do have to say after one night of sleeping, that we have found the mattress to be too firm. When I called Customer Service and wanted to exchange to plush soft, they respectfully heard my concerns and persuaded me to wait at least the 14 days to allow a true breaking-in period and they are sending us a foam topper to soften the experience as we work through it... I hope it works. But they reassured me they will exchange or cancel if we are still unhappy 2 weeks from now... GREAT SERVICE!!!

I realize I haven't even taken delivery of my mattress yet but my experience has been so positive to this point in time that I felt like taking the time to say so. A friend who had just bought a Saatva told me about the company and it's unique internet-only approach. He shared the research that he'd done before buying his mattress. He told me Saatva built its business and its reputation for producing superior, luxury quality mattresses at prices that are a fraction of the usual retail price by selling exclusively on the internet and by adhering to excellence in product design and by providing superior customer service.

Due to receive my mattress tomorrow.. So far this company has done everything right. Great communication!

We've been pleased with the Saatva we ordered 6 months ago so we're doing the same for our guest room. The mattress is great, I like the ease of ordering, the fact that it's "Made in the USA" and your eco-friendly manufacturing policies. This is a much saner way to buy a mattress!

This is a fabulous company to deal with. I hope I enjoy the bed when it comes as much as I like their service.

The service has been great thru far. All contact from your staff has been pleasant and informative. Looking forward to receiving my new mattresses!

So far so good. Everyone I've spoken to has been very helpful and polite. Awaiting delivery next week.

We had a mistake with a duplicate order and your customer service promptly took care of it.

Customer Service has been EXCELLENT so far. I can only hope that the delivery be as smooth. If liked, I will recommend to my father as well as he is also looking for a new mattress and waiting to hear about the Saatva.

Brent called to verify that I ordered the correct size, he explained the differences and I am comfortable with my choice. Can't wait for the new bed. Thanks for the assistance Brent.

Mike ** was very helpful with this order and my exchange. Have not heard anything yet on my exchange so hope to hear soon on that.

I'm so excited about getting this new mattress. I was very impressed with the website, all the positive reviews, the ease of ordering, and the options. I was a bit leery of ordering a mattress online but with the 75 day return policy, what did I have to lose? I also was impressed with the video and the explanation about manufacturing. I look forward to receiving but most of all sleeping on my new Saatva mattress!

Everything went very well. I received confirmation email shortly after ordering and a nice phone message. The phone call is a nice personal touch that leads me to believe you are aware of every order. I do hope I receive a delivery date in the near future.

The ordering was easy, online chat was helpful. I'm looking forward to receiving the mattress.

Follow up on the order has been excellent. We'll see how the delivery, setup and actual use go.

Great communication. So far the company has been very helpful in keeping me informed of the delivery. Will write again after delivery.

We purchased your Saatva Mattress, June 20, 2015. I purchased the luxury firm. A William and Patricia ** using and finding the mattress was not firm enough for my back issue. I called and had my mattress returned for the Firm mattress. Not one minute of problem with the return. I will recommend your company to anyone needing a new mattress. Thank You. Wonderful Product.

So far all contact with Saatva has been great. Ordering my mattress was easy. The website is very user-friendly. My only comment is that Saatva should consider advertising more. I learned of Saatva because I did mattress research. When I searched using google Saatva did not appear until the page 2 or 3 of the search results. Seems like you would want the Saatva website to appear sooner in the search results.

So far, so good. Ordering the bed was easy. I was nervous about ordering a bed online but I was impressed by the website, eco-friendly claims, and the 75-day guarantee. My questions were answered politely and thoroughly before the order process and the follow-up call to thank me and remind me to measure to make sure I ordered the correct size. Was just a smart way to run the business. I am looking very forward to sleeping on my new mattress.

This whole mattress research project was beginning to get a little painful. I was tired of looking at this company, that company, this deal, that deal, this foam, that space age stuff, etc. Then I found Saatva Mattress. Beautiful website, clear realistic competitive pricing, complete descriptions, diagrams, etc. Plus the extensive history of reviews. All this together resulted in a very pleasant buying experience. The online chat resolved some last minute questions. Then the decision was simple. I'm glad I found this company.

I have found the online web page and customer service to be very helpful. I greatly anticipate the arrival of the new bed.

So far everything has been fine.

So far I am very pleased with the customer service provided. I was contacted promptly after my order was placed to schedule a delivery time and date. The customer service rep told me I would receive a follow up phone call to confirm, which I did. All representatives were kind, courteous and very professional. They also followed up as they said they would. I haven't experienced this level of service for quite a while. Thank you for your service.

This is the first time EVER that I have purchased a mattress on a website versus going to a store. Let me tell you... it was very easy and convenient. I just received my mattress and box spring order today and will try it tonight. I hope that I will get a well-deserved sleep. Thank you.

So far so good. Been notified by the delivery service of a timeframe after 2PM on Friday.

I ordered the mattress on Saturday and the follow-up phone call and email were appreciated.

So far, so good. I appreciate the follow-up. Thank you!

Easy Cheesy process. Great Service. Hope the bed stands up to the image so far.

Mattress was delivered today which is actually sooner than I anticipated. So far all that I have dealt with at the company as well as the delivery people have been more than accommodating & pleasant to work with. Hopefully the mattress will meet my expectations.

I've only just ordered and had one phone call verifying my order but I appreciate the call to make sure everything works so I like that Saatva is proactive.

The service has been very good from the initial discussion through the ordering and the follow-up.

I thought it was easy to buy online and it was all explained to me before delivery.

I have placed an order - sight unseen - for a Saatva Luxury Firm Mattress. I Googled 'Best Mattress 2015' and Saatva Mattress was in the top 3. So far, everything their website has stated has been truthful. I am looking forward to receiving this mattress and trying it out. I am so hopeful that everything that has been said about this mattress is true.

So far all contacts with Saatva have been great and I am anxiously awaiting my new bed to be delivered.

I was contacted as promised within two days. I was not available so a very detailed voicemail was left. In addition I received an email. So far, everything is as promised on the website. Can't wait to get the mattress!

I visited two brick and mortar mattress stores and did considerable online research before making this purchase. I'll provide more feedback when I receive the mattress, but so far the customer service has been superb. No high pressure sales and a guarantee that if the mattress doesn't work out with regard to firmness for my lower back pain I can have it replaced within 75 days with no questions asked. That's incredible! I received a phone call thanking me for my purchase in less than 48 hours and received detailed information on when I could expect to receive the mattress. The phone call was followed up by an email as well. The customer service representative was very professional, polite and appreciative of my business. So far so good! If the mattress is as good as the customer service I'll be sleeping on cloud 9. Definitely can't beat the price!

The woman I spoke with today was very pleasant and I enjoyed speaking with her. I assume Saatva has my wife's email, the lady that made the call was speaking with her husband who is the disabled vet. I told her I've had dreams of sleeping on this mattress already and can hardly wait.

I liked being able to order online. It was simple and straightforward. I didn't have to deal with a salesman trying to push me into ordering something I really didn't want. I just hope I measured correctly - that is the only thing I am a little worried about.

So far the service has been great. I especially like the chat function on your website which has been really helpful. Can't wait for my new bed!

Ordered a king bed and the process was clear and easy. Great prices and very helpful descriptions of the product and sizes. Happy so far!

Received follow-up call as indicated. No merchandise yet so I do not really have a lot of feedback at this point.

Order Confirmation - Customer Service: To this point in the process, very pleased. Hoping the balance of the experience continues on this path.

Pleased with the follow up and concern for the order. Looking forward to receiving it. Would like to see a tighter delivery date instead of a 7 day range. Rather vague. I look forward to a positive outcome. Thank you.

Customer service was great to deal with. Informative and friendly. Thank you. Can't wait to get my new mattress. Wife & I did a ton of research and came to Saatva. Tried many mattresses in different stores and got sick of all the phony sales stories.

The order process was truly seamless and company representatives were very helpful and friendly. I only hope the mattress lives up to my expectations.

The process of ordering my mattress has been easy and the Saatva personnel communication has been excellent.

The foundation was damaged when it was delivered but I have not heard from Saatva about replacing it yet. Otherwise, I am liking my new mattress.

So far so good, thanks. Everyone has been informative, courteous, and professional. I decided I do want you to pick up my old mattress.

I am very pleased with the customer service. I hope I like the mattress. Brent was very pleasant to talk to and answered all my questions.

I placed an order for a Saatva mattress on 8/17 and received a voicemail today confirming my order. So far I have been very impressed with this company. I'm looking forward to receiving my mattress in the next 2 weeks.

I ordered my mattress online after first calling with a delivery question. The process was simple. I then received a follow-up confirmation call from both a Saatva representative and the deliver company. I am happy so far with this attentive customer service.

So far I am very satisfied with the service from Saatva. They have answered all my questions and have stayed true to the service that they have promised with courtesy and promptness. I am excited about our new mattress and can't wait to see how it sleeps!

I had ordered a King Size Mattress and liked it so much that I decided to order a new Queen Size Mattress for the spare bedroom. Even though I made a mistake ordering the Queen, I was able to quickly correct it using your online help. I anxiously await the arrival of my new mattress. My experience with Saatva has been terrific. You offer a great product at a fair price and it is backed by superior customer service. Thanks again!

Excellent website and customer service. The purchasing process was easy due to the good information on the website. Customer service was good to follow up and make sure my order was correct. I look forward to receiving my new mattress.

Online ordering was easy, follow up from the delivery service regarding delivery date was within 24 hours. The follow up call from Saatva reviewing the order and inquiring if had any questions was also a nice touch. Keep in mind that this review is being done prior to the mattress being delivered but thus far the process has been seamless.

We ordered our new mattress on Sunday and have already been contacted by a real person to see if our experience was satisfactory and to see if we had any questions and to ensure we were still happy with the size we ordered. My husband is 6'4" so we needed the extra length of a California king. I really appreciate the personal service we have received so far. Thank you Saatva.

So far, your representatives have been courteous and have explained your process well. I look forward to receiving our new mattress.

So far, everything's been great. The ordering process was very easy and I found all of the information that I could possibly need on the site to help me make a good decision. I received a confirmation call today, which was also good. I expect the bed within 19 days.

Customer service has emailed and called when they said they would. No problems so far! Can't wait to try out my new mattress!

Very happy - great experience so far! I love the personalized customer service. When I called to fix my order after I'd placed it, the rep was very friendly and helpful. I also appreciated the voicemail today confirming the specifics of my order.

So far, so good. Anxiously awaiting the mattress and hoping it feels as comfortable as it looks. I only have back pain when I'm in bed... so I'm hoping to end that trend.