Saatva Mattress Reviews

So far, so good. I have not had much experience with the company so far as I ordered online. The ordering process was easy though and explained very well. I am pleased so far with my experience. I am very excited to start getting a good night's sleep. I hope I am not disappointed.

Easy to order. Nice website. Still await mattress to check and see if it is really as good as they say it is.

Saatva's ordering process is exceptionally hands-on with lots of touch points between the time you place the order and the time the delivery people bring in your minty fresh mattress. Great customer service, and a high quality product.

We were contacted promptly and the processing was completed in a timely fashion. The personal phone call was appreciated along with a follow-up phone number in case we had further questions. We look forward to delivery and to our new bed.

The ordering process was fast and easy. The confirmation phone call was appreciated and staff were very professional.

We love our new mattress. Extremely comfortable and supportive. The ordering through delivery was a breeze!

So far my experience with Saatva has been a good experience. My order was recently placed and a phone call from a representative was received today making sure everything is being processed correctly. I appreciate the follow up.

Ever since I placed the order, there has been excellent communications from Saatva. Email confirmations, phone calls (as advised in the email) all have been timely and it is so nice to experience such customer service. The follow-up emails keep coming and keeps me advised on the status of both the product and the process that follows. Excellent service experience that seems to be lacking in so many business experiences today. Nice to see it still exists. Hope it continues.

I ordered twice... My fault. Customer rep called to alert me to the error. I was able to avoid to consequences which would have been unpleasant to say the least.

Hi! I was especially shown great service on the 3 times I used CHAT. However, the person who called me back to confirm my online order really spoke fast. I had to ask her to please slow down a bit. That's my only bit of feedback for you; i.e. speak a little more clear/slowly!

Laura ** was outstanding in helping and suggesting that made purchase easy and enjoyable. Her knowledge of the product and friendliness reassured me that I was making a very sound investment. Looking forward to receiving the mattress. Even though I called a couple days after purchase to thank her, please thank her again for me.

Easy to order online. Great website. Cannot wait for delivery.

They have fantastic customer service. Very prompt. From the time I placed my order they have called to confirm details within a day. They also have live people to talk to and not a bunch of phone hopping.

Order was placed and the company followed up as promised to ensure the order was correct. Anxiously waiting for our new mattress.

I was very pleased with Saatva's service and calling me back in a timely manner and explaining the process on delivery and going over my order with me to make sure it was correct and it was what I wanted. I would surely recommend this company to my family and friends and I love the fact that the product is made in the USA. That means a lot to me.

So far the information gathering and product ordering has been simple. Waiting for delivery and hope that is a easy and stress free experience as well.

So far, the process has been seamless. I seem to be updated regularly, so I certainly have no complaints so far.

I have a too firm for me mattress I bought at an estate sale. It looked perfect and when it was so hard, I bought a Cuddlebed to soften it a bit, to no avail. The day before I found the Saatva website, I nearly bought a Beautyrest Black in a Sleep Train (new name for Sleep Country USA) store. I tried out three mattresses in the store and was sure I wanted that mattress, however I decided to wait and do more research online. I wanted to see how their prices compared to Macy's and Sears. I then came across your website.

My experience with Saatva has been impressive and thorough. The website is user friendly and clearly describe the mattresses. Personnel who initiated contact with me to verify my order were pleasant and, again, thorough in making sure my order is correct.

The ordering process was smooth and kept me well-informed of what was going on. I really appreciated the email follow-up to the phone call I missed while walking the dog.

Company followed up to confirm the order. This is very much appreciated since this is the first time I have ordered anything like this over the internet. So far the experience has been great.

So far, excellent service... Considerate and professional! Waiting for delivery & expect similar service and product satisfaction.

I ordered my bed on Monday and within a few hours received an email confirming my purchase and thanking me for my business. On Wednesday, I received a phone call from a team member once again thanking me for my purchase and confirming the delivery process. I had a number to contact a team member should I have any questions.

Satisfied thus far with the process. Everything seems to be progressing on the timeline outlined on the Saatva website. Hoping the mattress is as good as the customer service we have received so far.

So far the ordering process has been great and easy. I received a very friendly voicemail about my order. I can't wait to set up delivery and get my new mattress.

After sleeping on an air mattress for two years, we decided it was time to purchase a mattress. The first thing I did was to do some online research and Saatva was one of the first companies that popped into my search. I wish I could say I did comparisons but I was sold after reading their 10 points of Philosophy and I didn't waste any time placing my order. Prior to ordering, any questions were answered by their online concierge. My computer was giving me a bit of trouble during the ordering process but customer service stepped right in and (after asking permission) called to assist me. I was able to finish up the order and within three days I was contacted again to confirm the delivery information. I cannot wait to take delivery and based upon service received thus far, I would highly recommend Saatva to friends and family. I look forward to doing a follow up review in a couple of months.

I received excellent information every time I visited the website while I was doing my due diligence in picking out my next mattress. Everyone was so patient and helpful. I am so excited to get my bed and try it out. It has been a fantastic process thus far.

So far, so good. Great prices and great people to deal with. I will recommend to everyone I know.

I am happy to say that all of my experiences with your service reps have been excellent. While looking into whether this was the mattress I wanted to purchase, I chatted online with a rep a couple of times and I just received an email from Brent after placing my order due to a mistake in my phone number. If the rest of the order process goes well, then I will be very happy.

I recently ordered a brand new Saatva mattress and have been very happy with the experience thus far! Their website is wonderful; easy to navigate and provided answers to all of our questions. From the specs to the independent reviews, it was all quite impressive. It took seconds to order online and the company followed up quickly with an email confirmation and a phone call. It was such a pleasant departure from the usual mattress shopping nightmare! And the pricing is wonderful, too. We can't wait to receive it and experience luxury and comfort!! I would recommend it to everyone!

So far so good. Don't know if I'd recommend them yet. They promptly called to confirm the accuracy of my order. Will wait to see if it is delivered when and as expected.

Saatva came through and delivered the mattress within the original time frame they sent me in the first email. I will definitely order from them again!

The process in shopping for a mattress is simple and professional. I am thankful for incredible customer support and no hassle shopping.

Very Good Customer interface, am looking forward to delivery and trying the product this month.

So far, I have ordered my bed and have been promptly informed the order is in the works. I received a phone call thanking me for the order and for joining the Saatva family, followed up with a confirmation and instructions about delivery. I am very appreciative of this. I had cancelled an order from a different company a couple of weeks ago. They promised me my mattress in 14 days and after 21 days of no contact from them, I cancelled. Saatva has been everything I expected thus far. Thank you Saatva!!

The process was easy and Izzi was very helpful in helping us chose the mattress that best fit our needs.

I mistakenly ordered 2 mattresses instead of 1. I called and spoke to Chris and he immediately put through the cancellation of the 1 mattress and also put through the refund to my account for the 1 mattress. He was very courteous and professional. So far my experience with Saatva has been a pleasure.

Truly excellent customer service. Plenty of support, always honoring earlier promises. Delivered on time. Beautiful condition. Incredibly comfortable - 3 major back surgeries, so I was very, very nervous about changing mattress. Perfect!

After shopping the usual stores and reading reviews, I finally decided on Saatva. Customer service is incredibly important to me and it seemed the right company for my needs. During shopping, it became apparent that my husband preferred a firmer mattress than I so we decided on the Luxury Firm as a compromise. I was immediately contacted by Saatva, the delivery was set up quickly, it came at the earliest date quoted, and the delivery - including pick up - was complete 17 MINUTES after the earliest time of our delivery window. WOW. However, it was apparent almost immediately that the mattress was too soft for both of us. I'm not sure if this was just this mattress but it also sank in when we were next to each other. This surprised me because I hadn't read this in other reviews. But my experience was so good that we decided try again. In about a week we had a new mattress, same fabulous delivery experience and we LOVE our Saatva Firm!

We have ordered the mattress, waiting for the call to get it delivered. We know the order has been processed.

My biggest let down is the time turn around from order to delivery with no option to put a rush aspect to the order. 2 different answers on when I can expect the order from date order was submitted.

I requested a brochure and it was delivered quickly, then followed up with a personal phone call to make sure they had my order correct in every way. Impressive!

I have to say the ordering experience I have had has been exceptional. I placed my order and received a follow up call shortly after to confirm that I had ordered exactly what I needed. My order was reviewed and any and all questions answered. I was told I would receive a call from the delivery company and I could schedule the delivery of my mattress at my convenience. You can't get any better than that.

So far I am VERY pleased. This is is the kind of mattress company I was looking for. Love your values and work and service ethic. Already had some bad experiences with Sleepy's. Please get out there more on the Internet -- you have to make yourself easier to find.

Follow up after ordering mattress was very helpful and professional. The person who called was able to answer all my questions.

Hello. Per Brent's e-mail, I can assess the customer experience thus far as first-rate. Please keep it up!

Amazing! I was so annoyed with mattress salespeople. I thought I would give Saatva a try after reading great reviews online. The customer service doesn't get any better. Helpful, straightforward, easy, informative. The mattresses came in about 10 days and we love them. Never buying a mattress from anyone else and will recommend to everyone. Thank you Saatva for starting this new innovative company.

Needed replace the worst and most expensive bed we've ever had (Stearns & Foster). We checked the internet for the highest rated mattress and found Saatva. Very easy ordering online! Looking forward to trying out our new bed.

We have yet to receive our mattress and foundation but thus far, the experience has been simple and efficient.

Thus far it has been a very good experience... I received a phone call and an email and am now just awaiting the bed to be delivered.

The rep was very helpful and easy to work with. Look forward to receiving the mattress.

Love it so far, customer service and delivery great. My family may purchase as well.

I look forward the receiving our new bed this Sat. Nov. 7th. and hope to "Sleep like the Dead". Thank you.

I very recently purchased online a full-size mattress from Saatva. The mattress isn't due to arrive yet, but thus far, my correspondence with the company has been perfectly helpful, friendly and polite. Once our mattress has arrived and been slept on for several nights, I look forward to giving a confirming high rating. Thank you!

So far, the process has been easy and excellent. I was called within 24 hours of my order to confirm. Looking forward to the delivery.

After much review, I finally decided to order my mattress. The customer service was excellent.

I am very pleased with the process of buying a mattress from this company. Everything they said they would do they have done. I received the follow up confirmation phone call within 72 hours just as they said they would. So far I am very impressed with them and will recommend them to my friends and family. Thanks for making such a confusing task easier.

So far the process has been very easy. When I called with questions everyone I spoke to was very helpful & had a great attitude. I'm currently waiting for the call to set up delivery so can't comment on the mattress yet. Thanks for being so helpful!

If the mattress is as comfortable and wonderful as your customer service your company is a win-win for me! So far, I have been incredibly impressed by your online representatives that answer your questions so quickly without having to wait and even sending me pics of the frame so I could see if my frame would work. I have also received a phone call after ordering welcoming me to the Saatva family! I am so excited to get this mattress because I believe it will be just as good! I have many friends waiting to see if my mattress and experience are good! Thank you so far for your excellent customer service and easy ordering and support! Can't wait to sleep well and "dream" again!! Thank you!

I haven't received the mattress yet, so am slightly disappointed in the turnaround time. We ordered the mattress on the 22nd and it's nine days later and we have not heard anything back about it. When we called we were told it was still in production and there was no way to be updated at this time. We had hoped to at least be notified that it was getting ready to be shipped by now. I'm sure we will love the mattress, we just aren't happy with the turnaround time.

Happy with the ordering experience. No hassles. Still waiting on a call to schedule a delivery time. My wife and I can't wait to try out our new Saatva mattress.

It has been a pleasant experience up to this point. I am looking forward the delivery of the bed and to a good night sleep on a great product.

I ordered a king mattress last year. I decided to purchase a twin XL this time around. Thus far, everything has been as great as a year ago. Thank you.

We are excited and are looking forward to receiving the bed we ordered. Communication thus far has been just as described.

Spoke with Izzy last week and he was very knowledgeable about every aspect of the mattress construction. Having had a past bad experience with another company regarding toxicity with a mattress, I so look forward to my new mattress from you guys. Someone left another phone message that might have said I would be out Nov 7-18 and that would be incorrect. I am only unavailable Nov 9, 17 & 18 for delivery. Can't wait to sleep on this organic product and looking forward to sleeping tight on it. Thanks.

I just ordered my mattress on 10/27/2015 so I can only comment on the ordering process to date. All my questions were answered and after placing the order I did receive a call to confirm everything was correct. That's as far as I am in this process. I have given it 3 stars because any representative can be nice and knowledgeable. The next question will be how long it takes to receive it and the very most important, how comfortable it will be. The jury is still out until the last two concerns. I am a little leery about some of the negative reviews I have read.

Frankly there isn't much to say, the person who took my order was knowledgeable and explained to me as a first time client what to expect. He was courteous and I did not feel rushed as if I were on a time line. I was contacted a second time by the next person as the first gentleman promised and again was brought up to speed quite courteously. So far I'm quite satisfied.

So far so good! I am a return customer so due to the first time wonderful experience this is a second purchase!

Thus far our experience has been informative and positive. We are confirmed as to production completion of our bed and awaiting contact as to delivery appointment. Everything has occurred as promised. Looking forward to the remainder of our SAATVA relationship.

I have not yet received the product, but so for the purchasing experience has been very relaxing. Customer service on the website was easy to access and I love that you are not overwhelmed by options. Make a few mattress levels and make them right instead of making 100 mediocre models.

What a great and easy website. Absolutely the nicest people to deal with especially since I changed my order twice after original order. The called exactly when they said they would to confirm the order and scheduled delivery that same day and it was within the 2-8 days that they specify.

I haven't received my mattress yet, but in all my dealings with CS (questions, change in size), all have been pleasant and helpful!

Speedy, competent and incredibly friendly service. I am very impressed and looking forward to getting this new mattress. I would absolutely recommend it to friends. AND made in the USA. How totally awesome is that?! Please consider advertising in Dwell Magazine!!!

I have only placed the order, but so far everything has been smooth and easy.

So far, you have done what you said you would do. I did receive a call regarding my purchase and this email. I have to say it was nice to have a real person call me regarding my order, I appreciated that. Now if the mattress ships within the time frame and the delivery goes well and the mattress is as good as the claims say, I'll be very happy to add more comments.

Everything was easy, the bed appears to be in great shape. We had some difficulty making contact over the phone (on my end), but they moved forward knowing they'd gotten a hold of me briefly and the delivery company was still working towards shipment when they finally got a hold of me and it showed up on day 7. My wife handled the delivery and had no issues (they took our ancient hand me down Cal King mattress that was disgusting). My original call from Saatva was out of New York and I'm in Los Angeles. I'm impressed with the service and happy with the value. I also like the simple, soft sell. 3 choices, decent quality, easy. Good business model and I wish these folks the best. Thanks again!

King size mattress and frame. I cannot wait to sleep on this new bed! My son purchased this as a gift. He and his wife have one and love it!

After buying 2 other mattresses in 5 years, we have finally, and surprisingly, had the best buying and sleeping experience by purchasing a Saatva mattress. Like most people, I was hesitant about purchasing a mattress sight unseen and untested, online. However, since we "tried" our other 2 mattress at a conventional store and were unhappy with both, I figured why not? What attracted me to Saatva was the clarity of the information and the limited number of options. There is no double talk - they deliver what they say they are going to, and in our experience, more.

After many months of searching for a mattress I always came back to reading about the Saatva mattress and foundation. Finally decided to order queen size 11 1/2" luxury firm mattress & 8.75" queen size foundation. Chris ** made it easy to order. Answered all my questions very professionally and friendly. I was not at home but received a message on my machine, reviewing my order and asking me to make sure these were the dimensions I wanted to continue with. Today received an email from Paul ** asking me to rate my experience thus far. As noted above, have been happy with all persons who have kept me informed about my purchase. Can't wait for delivery of my new mattress and foundation.

So far the experience has been most satisfying. We are looking forward to receiving the mattress!

To this point of the process Saatva has been stellar in their follow up and timing. Thank you!

I have not received my mattress set as yet. However, so far Saatva has done everything it promised on the company site. I was contacted within 72 hours and shortly after was contacted to set up a delivery date.

So far, my experience has been great. Do not have the mattress yet but I think it will be great.

This is our second order. We purchased our mattress earlier this year and love it. This one is for our grandson who just moved into his own apartment. The Saatva team is great to work with, as well as the delivery team. Many thanks!

Sorry I missed your phone call yesterday. However, I am quite sure I measured my current frame, foundation, and mattress correctly. Please let me know if we still need to have a phone conversation. My home number is **. The person who left the phone message was extremely helpful and courteous. Thanks.

Easy web site to navigate. Already received a call. Looks like you folks have it under control. Look forward to being a Saatva family member. Can't wait to recommend to all. So far great. Thank you.

I have to say, my experience didn't start out great - twice the website froze while at the point of sale. Then my name was misspelled making finding my order difficult; but it was redeemed through the attentiveness of Steve who worked through my difficult delivery dates and figured out how to get it done. I'm eager for my three mattresses to arrive. I'll let you know.

I talked to one of your personnel a couple of times and it was a delight. He was helpful, thoughtful and solved the issue I had. I highly recommend the mattress and the company.

So far the customer service has been great. People have been very helpful on the phone.

So far, so good. The order follow up phone call came within the promised time. Now I'm just waiting on my mattress. :)

Not much feedback yet. I look forward to receiving the mattress, then I'll let you know.

I was impressed with a phone call confirming my order. This is excellent customer service. Haven't received the bed yet but so far so good.

A question regarding option of rotating frame 180 degrees in order to mount footboard was not handled well. Subsequent call to helpline resolved the issue.

Have not received the mattress yet but the follow up by the customer service team is great! They know the product; are polite; and do a great job on follow through.

I am very pleased with my experience at Saatva. Great price, great service, and superb mattress.

Everything has gone smoothly so far. Thank you for the excellent service.

I purchased online, received a call for delivery. The delivery date was very quick within the same week. More than willing to comment on mattress if received.

I can't say enough about the service we have received. If the bed is half as good as the customer service we should be happy for years to come. Thank you.

So far purchasing the Saatva has been easy, pleasant and stress free. Buying it online was easy and chatting live with rep was very informative and helped me make up my mind to purchase product. Delivery was quick, two days. Payment options were helpful with Paypal. The delivery guys were very careful with setting it up and then removed old mattress, a box spring and friendly. Time will tell how it holds up but as of now my wife's lumbar issue will benefit with this mattress.

So far the customer service department has been great. They have called to confirm our order. Next call should be to set up delivery and when they arrive we will check quality. I'm sure the mattresses will be great.

The ordering process was very easy and the customer service individuals both knowledgeable and helpful. I can't wait for my mattress to be delivered.

Everyone has been great so far. It's Thursday & I don't get the mattress till Monday. One very big reason why I chose to purchase your product is because you offer a veterans discount. I strongly believe in supporting those who supported me as I gave up many years of civilian life to fight for freedom. After 14 years of service & 8 deployments I just want to be comfortable. I am in pain every day due to my injuries in combat. Thank you for your time.

I haven't received my mattress yet, but so far I have been very happy with the customer service I've received on my order.

I got a very muddled call on my voicemail to confirm my order. The person relaying the info ended up mispronouncing my street address and my town's name on the call, thus confusing me to the point where I had to go back online with Saatva to confirm that my order was ok. So far 3 days and counting since purchase and no call yet to confirm actual delivery. The muddled call was only to confirm the order! Since I purchased online I don't need a verbal order confirmation, I have a written one. I run my own business and would appreciate the heads up delivery notification well in advance so I can adjust my own schedule to accommodate my clients' needs well in advance of the delivery. I hope the bed is better than the customer service experience so far.

We have pic's of cosmetic damage on the box spring and some black smudging on the edge of the mattress. I think the handling was sort of abrupt, my wife took the pic's when she got home from work.

Between the ease of ordering, the courteous of the customer service folks, and the amazing delivery guys, I couldn't rate my experience any higher. As a manager in a customer service field, I'm a stickler for this, and everyone was terrific! I was worried at first about buying a bed online, but then I realized that many mattresses need a couple weeks to break in anyways, so laying on a mattress in a store may not fully give you the feel you will end up with anyways. So I did it, and holy smokes, is this thing amazing. I suffer from Degenerative Disc Disorder, so these last few months I've been like Goldilocks, trying a soft bed, a firm bed, and finding no comfort at all. Instantly I felt the lumbar support in this bed. I was comfortable on my side and back without feeling any strain on my lower back or pressure point pain on my hips like I felt on our firmer mattress.

I received communication quickly after placing my online order. Follow-up has been clear and thorough. So far, Saatva is living up to what I read in reviews prior to deciding to place an order.

Saatva is very informative with respect to the website. Very good product, specification, cost and delivery information. This far exceeds other mattress companies. Great people to speak and chat with. The people know the product, services and work well to help the customer. I have had a great experience with Saatva.

My experience with Saatva thus far has been exceptional. It matters how we conduct ourselves, and that includes how we do business. It's so refreshing to deal with an organization that proves it's possible to make a quality product, treat employees and customers well, and still profit. Well done. It gives me hope for humanity.

My experience was generally good. I like your mattress and foundation (and price), and this is the second one that I have purchased. However, your frame is terrible, hence why I did not purchase one this time. I am trying a different brand of frame, as yours squeaks and does not feel solid. I will be discarding the one from my 1st order.

I am impressed by how professional and timely the follow up and communications are coming in. It's refreshing in this day and age we live in, thanks!

I appreciate being kept informed about my order and checking that the measurements were correct. It's been reassuring how knowledgeable Saatva representatives are about their products.

I have experienced great service so far. Thank you very much for the immediate and timely responses.

So far my experience has been exceptional. Ordering online was fast and easy. I had a question and the chat feature helped answer it quickly and understandably. Very happy with the process so far. Just waiting for my mattresses to be made and delivered. Cannot wait! Super excited.

Just had one follow-up call so far. Can't wait to see the mattress. I hope it comes faster than expected.

So far the purchase experience has been easy, simple and a satisfying experience. If the installation and sleeping experience is as good I will be very pleased.

Excellent customer service and step-by-step communication! Friendly, respectful, competent... a very positive experience so far!

So far, so good! My order was acknowledged via email and phone call; the phone call explained the rest of the delivery process and I look forward to getting my mattresses!

I placed my order on October 5 and the order confirmation said that I would have my mattress in 9 to 18 days. On October 8 I received a follow up email restating this. When it got to October 22 and I hadn't heard anything from Saatva about delivery, I wrote to inquire about what was happening. I got a quick reply assuring me that I would get an answer the next day. When I heard nothing for two days, I wrote again. Two days later, on a Monday, I was informed that there had been some problem at their end and that they would take $100 off the price. They promised to call by the following Friday to arrange for delivery. This would make it over a month from order to the actual delivery.

I recently placed a mattress order with Saatva and so far have found their customer service great. I'm taking a leap of faith that the reviews are honest and that the mattress will be everything we need. I haven't received the mattress yet and looking forward to (hopefully) a good night's sleep. Every website I've researched mattresses on has said that mattresses should be tested first. Well, what better way of testing a mattress than sleeping on it for the allowed 75-day time frame. I'm tired of sleeping on a board.

Good information on the website. Appreciate the Return policy to minimize the risk of an online purchase. Excellent follow-up. Thank you.

We have only placed our order so far and received a call from the freight company handling the delivery (within 4 days of placing the order online). We can provide further feedback once the mattress is delivered. Although a little hesitant about purchasing a mattress online, we felt secure by the reviews we saw online. Looking forward to a good night’s sleep!

Extremely pleased with the process so far. Placed my order a few days ago & I'm awaiting delivery. I've been very impressed with the attention to detail, desire to please the customer, & genuine interest in making the entire experience a good one. I'm impressed that Saatva pays state sales tax. I've had horrid experiences with mattress stores & was so depressed that I couldn't find anyone to really help me, & then I came across Saatva. So far, Saatva is the polar opposite of a usual mattress store. Wonderful thus far. Looking forward to receiving my mattress.

I had a few questions about the different type of mattresses and the chat online was very helpful. The mattress has not been delivered yet but so far everything looks pretty good.

If you want to talk to customers instead of leaving a voicemail, change your caller ID to Saatva Mattress. I don't pick up calls with unfamiliar IDs. Otherwise I am looking forward to delivery sometime in the next week.

Service and responsiveness has been excellent this far, looking forward to reviving our new bed!

We haven't received our new mattress yet but are very pleased with the service. I ordered the mattress this past weekend; today is Tuesday. We have had two calls so far, the first acknowledging the order and the second making delivery arrangements. I had been surprised to learn how little one knows when purchasing a mattress, even an expensive one, about what exactly is the product. I'm glad we decided to dispense with the mystery and purchase from a defined vendor whose rent isn't a part of the purchase price. We'll let you know in a few weeks what we think of the mattress itself but the service is excellent.

Never bought a bed online, but all went very well. Loving our new bed and your service was exceptional.

Installation went super smooth, and man are these mattresses comfortable! First night, of course my body is getting used to the new feel but I love it already! Thank you Saatva!

My experience, so far, has been very good. Because I had some questions regarding dimensions, I called and spoke with Mike **. He was able to answer my questions and took my order over the phone. I received an e-mail confirming my order right away and a receipt for the transaction soon after.

We have already received one call to verify our ordering information and one to set up delivery. We had to postpone delivery for one week to suit our schedule. Very pleased with process, so far.

So far, no problems. Billing and delivery address mixed up. Chatted with rep and got that changed. Call from another rep, she left a message, had already measured several times. Hope the bed is all you say it is on the internet.

I am really impressed with the customer service we have received thus far with our purchase. Great communication with all reps, and really excited to try our new mattress!

The entire process was convenient and easy. From the help task conversation I had with David to the voice message on confirming size, all good things. I hope the product is as great as the service has been. Can't wait to get the mattress.

So far an A+. Could not ask for more. Very friendly and respectful. Prompt replies. Awesome.

Best experience! Have already recommended to a friend. All 3 times I spoke with someone in customer service I got what I needed.

My experience from the initial ordering of our new mattress and box spring on the website through customer service conversations with Paolo ** have been great. I will definitely recommend this company to my friends. I wish more companies today would treat the customer as well as Saatva.

I am very pleased with the customer service pre-delivery of my mattress. The website was very informative and concise. I would never have thought to purchase a mattress online without testing it first, but when I researched Saatva I am going to trust the thousands of happy customers. I'll let you know how it goes when we receive our mattress. We are very excited!!

Ordering our mattress online from Saatva was easy, and we received prompt phone and email confirmations.

By far the very best mattress I have ever slept on! We have extra long twin mattresses. I have hip and back problems. It hasn't done away with my problem but every night I get a good night's sleep and wake up refreshed. I highly recommend this mattress. Sometimes I don't want to get out of bed. When purchasing it, my husband's comment, "You can't try it out!" I said, "What difference does it make, every mattress in the past has been horrible!"

I have enjoyed the whole process so far. I have researched the product and spoke with a family member who also has a Saatva mattress and loves it. Everyone I have spoken with during the process has been very helpful.

Best mattress that your money can buy! No complaints whatsoever. We couldn't be happier with our purchase.

I don't have my mattress yet, so it's hard to write a review really. So far my experience has been fine. I called in to order and got an email receipt. I hope my mattress is being built right now. ;) Have not had a phone call or anything, which is fine. The person who took my order was helpful and to the point and efficient.

Not impressed! Our delivery came 50 mins after the 4 hour window, wasn't notified of them running behind until 10 minutes prior to the end of the time window, so we wasted 4 hours of sitting around waiting for nothing. We ordered the luxury firm believing it was the middle ground between soft plush and firm and it is extremely firm. I felt like I slept on a rock last night, but will give it a week or so to see if we can get use to it, before returning it only because I don't want to deal the hassle of waiting for them to come and pick it up.

Ordering was very easy and their customer service support has been top notch making sure all my information is correct prior to my delivery. I'm excited about my new Saatva mattress!

We have only had a positive experience so far! Saatva was recommended to us after a horrible experience from another national brand. We are looking forward to receiving our bed set, and enjoying a lovely sleep.

After reading all of the reviews my husband and I decided to purchase our new mattress set from Saatva. Everything that we read was absolutely the truth. From ordering online to receiving a confirmation call and then a call from the delivery folks. It all went great!!! Best of all the mattress is awesome!

I am awaiting delivery. My experience so far has been excellent.

First off... we've only been sleeping on the mattress for a week so far. We upgraded from a Queen mattress that was only a year old (a name brand mattress purchased from Costco). Let me say that WOW, we did not know what we were missing! My wife and I have both agreed that the new Saatva mattress reminds us of the mattress we slept on at a wonderful bed and breakfast on our wedding night over 12 years ago! We are certainly loving the new mattress.

Good morning. I did a chat a few days back and updated my phone number but it looks like it may not have been sent through. Everyone is so accommodating. Great company!