Saatva Mattress Reviews

I just finished the ordering process and am excitedly waiting for my bed. Your people have been fantastic. Looking forward to your continuing support.

Looking forward to a good night's sleep! It can't come soon enough! Thank you!

The mattress is comfortable & customer service is great. But from the day it was delivered, we could see the mattress was cut incorrectly in manufacturing. One side is slanted. Box spring cover ripped away from the screws. I need a replacement set that is better made.

The shipping company called Sunday 2/8/16 to say delivery would be the following day between 10:00 - 2:00PM. At 0800 there was a knock on our door for the delivery. No prior call. My wife was home by herself and they woke her up. I had to come home from work to accept the delivery as she was not physically able to. A call in advance would have been nice so we could have been prepared. The driver told me as he was only 5 minutes out he decided not to call. This left a bad taste for us with this delivery service.

I happened onto the website and was very impressed with the detailed information given about each mattress and foundation. I read the reviews and again was impressed with the positive comments. My experience in placing my order has been pleasurable. I have received 3 phone calls from customer service. I am very pleased with the prompt personal service I am receiving.

Ordering was simple and easy. Can't wait to get the mattress! I am so excited!

Contacted within 2 or 3 calendar days confirming my order. Everything on track. Indicated delivery in 9 to 18 days. So far so good!!

After months of waking up each morning in extreme back discomfort, my husband and I started shopping for a new mattress. It is so difficult to make comparisons, but after reading the review on the Saatva mattress, we decided to order the Luxury Firm King. Their customer service is beyond excellent. They far exceeded our expectations in delivery. From the very first night, the comfort was incredible. It's just the perfect balance of firmness and comfort. I am so grateful that we took the chance of ordering online. It makes sense to eliminate the middle man. We have a wonderful mattress at a very good price. Thank you Saatva.

We were initially concerned about buying without trying first, but Saatva lived up to their promise. Simply an awesome mattress at a reasonable price.

So far, this process has been seamless. We haven't received our mattress yet but the ordering process has been efficient and on point. I used the online chat as well as a phone call before ordering and everyone I spoke with was extremely helpful.

After a great disappointment with a major furniture retailer for living room furniture, I placed an order with Saatva with rather low expectations. My questions were treated with respect and answered carefully and expertly. The follow-up e-mail and phone calls reassured me that I would be treated as a valued customer. Now to receive the product! The purchasing process could not have been better and I hope to be pleased by the product itself.

Michael gave us clear answers in a friendly and professional manner which enabled us to make an immediate purchase. We appreciated being able to speak directly with a rep without using a menu and being able to purchase by phone rather than email. Thank you.

The foundation is not fully described on your website as is the mattress. All you show is a cosmetic picture. I needed structural info to know if my queen frame could support 2 twin xl and no one on the phone could describe the structure but they told me it would work if I added center support. They also told me I could refuse the foundations at no return ship charge if they don't work.

In searching for a good mattress, within our price range, we came across Saatva on the web. The website was very helpful and we were impressed by the great reviews across the web. With the 75 day trial period, we were willing to make this purchase without seeing the mattress in person. The testimonials gave us the trust needed to try this. The construction looks impressive. We are looking forward to getting our new mattress as we have just ordered. Will review again after we try it out!

So far so good. Really like the ease of ordering. No upselling or strong-arm tactics.

I have owned a Saatva mattress for a little over a week now, and it has been comfortable thus far. We ordered the luxury firm, which so far caters to both my comfort level (firm) and my wife's (medium-firm). Initially my wife found it to be firmer than expected, given her chronic back pain, but the cushioning has helped acclimate her to this level of support. It will likely take more time for us to see how well the mattress suits us, but it's been a thumbs up so far. The delivery was prompt and very efficient. The delivery people were conscientious about keeping our carpets clean and easily agreed to wear the plastic booties we offered to cover their snow-covered boots. They waited until we had confirmed the mattress was in good shape before leaving. This was probably one of the easiest online orders and deliveries we've made.

So happy I discovered your company on the web! Customer service has been excellent, and I'm looking forward to receiving my new mattress.

Just a heads up. I was not notified before delivery. The delivery guys couldn't have been nicer. I picked up condoms, wrappers, lube, etc. in front of complete strangers. I didn't feel warm and fuzzy about it. I was put in a very embarrassing situation with two members of my community and don't appreciate it. I wish it didn't happen. I would ask that my delivery fee be refunded if it doesn't hurt the delivery team, they were just as horrified.

This is an excellent bed and a great buy. Comfortable as well as beautiful and earth friendly. I will order another for my guestroom soon! I love it! Thanks, Saatva!

Since you are not able to test out the mattress in person, I relied on the Chat Support team to guide my model selection. After stating I was a side sleeper with neck and back issues, the luxury firm was recommended. When I questioned that recommendation they eventually changed to Plush because that's what they thought I wanted to hear. So at the end of the day I chose to go with their original recommendation and order the luxury firm. Unfortunately it is no better than my previous mattress, so when I called in to get it replaced Customer Service person after hearing that I am a side sleeper with neck and back issues said "Oh yeah. You should have gotten a plush, that is what I have and it's great, not sure why they said to get a luxury..."

My experience thus far has been great. Everyone has been helpful and informative and I like the goals of your company.

Ordering our new mattress was so easy, I was very comfortable with their advice too.

I love my new bed - it's heaven! Tell me how to best care for it so I don't end up with two dents where my hubby and I sleep.

While I found the ordering experience with SAATVA wonderful, my delivery experience was atrocious. Not only was the company 8 hours late, the delivery team was rude. They had no respect for my home, left numerous dents and marks on my walls & railings. When I asked one gentleman to please be careful of my railing/walls he just looked at me like I was crazy and then made me sign a damage form clearing them from anything that might have happened or might still be damaged. Needless to say, it really soured my Saatva experience.

I have not received my mattress yet but so far the ordering process has been great!

The ordering and delivery of the mattress and box springs was easy and was carried out exactly as described on the website. We have slept well on the mattress for four nights and like it very much. The real test lies ahead with passing time. I hope to be as enthusiastic in five years as I am today.

Up to now the order process has been simple and very professional. As stated on the order form a call was made to me within 72 hours of our purchase to confirm everything. Now we wait for the next call which is to set up a date and time for delivery. Hope we love the mattress as much as the service!!!

My order process was easy and quick! I so look forward to a good night sleep. I would like 2/9/16 as my delivery date!!! Thanks so much!

Easy ordering. Excellent customer service. Great communication. Fast delivery. I'll add a review in about 2 months about the quality of the mattress.

The ordering experience has been extremely easy. I'm quite impressed with the follow up. If the mattress is as great as the service I will be very happy.

Received my twin soft mattress yesterday. Had a good night's sleep. Not quite as soft as I had hoped. Very quick time from order to delivery. Delivery crew very professional. I will have a better idea of comfort after a week or so.

I will be brief but do want to compliment your company and the delivery service on a job well done. You were forthright with information, honest about delivery and execution... Thanks! By the way, the sleeping is great.

We absolutely love this mattress! We were waking up feeling stiff and having lower back pain with our old mattress. After the first night on this mattress we are no longer having these issues!

Very helpful & informative. Used LIVE CHAT to determine whether I needed to also purchase a foundation along with the mattress as I have a platform bed. After reading all the reviews, decided to make a purchase, especially since mattress has a satisfaction/money back guarantee.

I do not usually write reviews but I wanted to let you guys know that your customer service is wonderful. I called inquiring about a mattress and was greeted by a lovely young lady named Diana who answered my every question and dispersed any doubts that I had about the mattresses. She was very friendly and talked to me like we knew each other for years. This is what every customer service experience should be and I'm truly glad I got just that. The information I received was clear and to the point, Diana actually cared about me putting my money into the right place, rather than trying to get me for all I have. I sincerely thank you for the time and info. You guys have great products and hopefully I'll get something soon!

Ordering my mattress with Saatva has been an easy experience. Customer service has been very friendly.

The gentleman from Saatva called me yesterday to confirm my mattress order from January 23, 2016. It took him several attempts to contact me as I erroneously typed in an incorrect area code for my primary contact phone #. He was very professional and he corrected my error so Saatva is able to contact me for delivery. I am looking forward to delivery of my new Saatva mattress.

I have already been recommending you to friends! I can't wait to get my new bed, I have been impressed w/ every stage so far.

Ordered online, delivered as promised. Love my new firm mattress. Most of my lower back pain has left me, and I seem to get a better night's sleep.

Honestly one of the best online experiences I have had to date. After placing my order, I had to call customer service to change my order, which they did with courtesy and efficiency. Thank you.

Took delivery of my new mattress and box spring today. I'm extremely disappointed to discover that the black 'fabric' covering on the box spring was ripped away leaving holes in the fabric. It appears that the staples and fabric are of low quality. The staples look like those used in a household Swingline stapler and appear quite lightweight for the application. Please advise.

Great, hassle free, and simple so far. I'm anxiously awaiting my delivery schedule call! :) I will post a review once I have my bed :)

I ordered on 1-14 and the mattress will not be delivered until 2-5. A total of 22 days. Thought it would be a lot quicker.

I inquired about having our mattress delivered the same day as our furniture and sure enough I received a phone call for a delivery date! Thank you for your stellar care in customer service. My wishes were granted.

I just ordered my mattress on 1/22/16 so I have not slept on it yet or had it delivered but so far everything has been great. I have my order confirmation and I received a very nice voicemail two days after purchase confirming everything, so everything is so far so good. Much better than my experiences going into a mattress store!

So far everything has been easy. Looking forward to getting the product in the next few weeks.

Extremely disappointed that when I called to order my beds the salesman did not help me to understand that it would be taller than a normal bed. When it came I couldn't even get in it and when talking to the delivery men they indicated it happens often. Not only is it frustrating that I need to wait for new box springs but I am being charged another hundred dollars for delivery for what I feel is negligence on your part. I know the literature said to measure, but what on earth would make a person think they would have to measure the height!!! Not good service people. So sad.

Customer service OUTSTANDING... The delivery man wanted us to sign a waiver if they damaged anything because it was a tight squeeze. We did not want to. Customer service was promptly taking care of problem, although we could not come to quick resolution so we cancelled the foundation since that was the issue.

So far we have been totally satisfied with the dealings of Saatva. We ordered our bed on Friday late afternoon and they told us it would be 48 hrs and someone would contact us. Today is Sunday and we just received a call from the company regarding our order! We are totally impressed and will also write a review once we get our bed! The Customer Service is the best!!!

Customer service experience was fine, streamlined, and shipped fast. Delivery process was smooth - no issues. But the product?! The first thing I noticed was no edge support - I slid right off the side of the bed like I was sitting on a slide. Not to jump to conclusions, we decided to sleep on it and give it a chance. I noticed a strong chemical smell that grew worse over time. In fact, the entire house smelled like a hospital room by the next day. I sleep under a mountain of covers since I like to be toasty at night. I woke up during the night covered in sweat with the same amount of covers that worked great on my old mattress. My husband hated it for this fact alone - it doesn't breathe at all and he was overly hot throughout the night and could only sleep with a sheet. Nonetheless, we wanted to like this product so tried it night two. Worse odor, same heat issue, worse sleep.

My buying experience was exceptional! The company called a few days after my order to verify my order and make sure the order was correct. Great customer service!

Fantastic so far! We are excited to get new med firm 14.5" mattress. Your customer service is #1. Thanks for all the info before placing order. We will get you an online review after we use bed for 6 months. Hope it's the best bed made! We did a lot of research for over a month. To: Erica **.

The customer service I received within the first minutes of ordering a Saatva Mattress was outstanding. I had placed an order for a foundation that I realized I did not need. I emailed the company, and within minutes of sending the email I received a response. Stephanie was very helpful, and I truly felt she wanted to me to be completely satisfied and happy with my purchase. The order and charge to my account were taken care of in just a few hours. I couldn't have been more satisfied with how they handled the situation. I also received a phone call thanking me for my purchase and what the next steps would be for my order and delivery. I am very impressed, and I haven't received the mattress yet! If the mattress is anything close to the customer service, I will be telling everyone to throw out their mattresses and get a Saatva today!

So far the experience to purchase a new luxury mattress online has been very good! Hoping for a fast build and delivery! Received a phone call today to thank us for buying a Saatva Mattress and to go over the order to make sure everything was correct. Then received an email thanking us again and letting us know about the timeframe to get the bed to us.

Placed order and so far, all is good! Good communication and very easy to do business with. Can't wait for delivery!

So far so good. Very happy with the ease of the order process and the follow-up. Thank you.

So far so good! Your website is well done, ordering process is simple. Your online chat support was very helpful. Order confirmation call was professional & the follow up email arrived shortly after. It seems as if I am working for a company where EVERYONE knows what they are doing, shocking! Thanks!

Hi, my experiences have been great so far. However if I did not get sufficient information from my inquiries to the sale team on how to pick the comfort level (between luxury firm and firm). I even tried to use other famous mattresses out for comparison but still couldn't get an answer (or at least a suggestion).

Purchased frame, foundation and mattress. Web site was helpful in determining our needs easy but on re-thinking we decided to go with the smaller size foundation. Changing this was very simple with a call to customer service. In researching several brands all have pros and cons. We determined that going to a store and trying the mattresses would not tell us anything so we went with an online purchase. Saatva seemed to have the best customer service and return policy and had many great reviews. We'll see how it goes after several weeks sleeping on it.

I haven't gotten my mattress yet, but I will say the buying experience has been excellent. The website is well done and getting a phone call is amazing. The value of this product and the clear marketing are beyond comparison to other mattress companies. I can't wait to get my new mattress and update my review.

If the mattress is half as good as your service, we're going to be very happy customers! We dealt with Greg who was very helpful with our questions, had fantastic follow-up, and helped me quickly correct a mistake I made when ordering. I understand why your service ratings are through the roof!

Received mattress, foundation, and frame yesterday. Experience was very professional from ordering to delivery and setup. Last night was the best night I have slept in a long time. Will review again in a month but I am expecting more of the same.

Looking forward to mattress delivery and a comfy night's sleep.

Very informative & friendly conversation w/ a rep named Gloria. Told me we needed central support added to the metal frame we had and would be using until we got our permanent piece of furniture.

Order process was very easy and quick. Asking questions and getting answers very prompt. Mattress has not been delivered.

Was not keen on buying something online without "feeling it". Luckily we stayed with relatives at Christmas and she had a new Saatva bed, so I was sold immediately. The purchasing process was simple, and when I was questioning whether to purchase one height vs. another, the customer service rep on the chat screen was a big help. Saatva communicated efficiently (not too many emails) about the order and delivery process. Delivery of the bed was very fast and timely. Sleeping so much better. Love my Saatva. I did put a wool topper on it (organic covered in cotton). Super happy with the entire process.

The order process was very easy and user friendly. I will see when my bed arrives, how I like the product. I am a bit skeptical since I wasn't able to view or lay on the bed prior to purchase, but the reviews seem like it's awesome! I'm excited to receive it.

After watching the video describing the manufacturing process and rationale for lower price (no advertising), ordered Luxury Firm King. Delivery time, quality of mattress exceeded expectations. Price about 35% less than a big-box store. Do your research and buy from this company.

Great customer service so far. I am excited to have a new mattress and pain relief.

After some online research, I determined that Saatva should be a company I try because the customer ratings were outstanding. The ordering was very easy as the website is simple to navigate. As expected and promised, I received a call from customer service verifying I had ordered properly and shared what I should expect in the next several days. So far, very good!

Thus far, I have to say that the representatives of Saatva are beyond wonderful to talk with/hear from. It is very refreshing.

So far, so fantastic! I ordered the mattress and have been contacted to verify the order exactly as promised. The ordering process was easy. I am looking forward to the delivery and setup. Can't wait! If the mattress is as great as the customer service, Saatva will be at the top of my recommendation list for life! Thanks!

Ordering was very fast and user friendly. Great customer service as Saatva replied to my email within 12 hours.

A very professional and thorough review of my order. One suggestion, show your name when you call instead of "unavailable" because a lot of people including myself will not answer phone that shows this or "Unknown".

So far I like the wonderfully service and friendly helpful team members but I cannot sleep on your mattress but a couple hours before it wakes me up as your luxury firm is too firm, it's has no give at all to it, it feels more like a hard slab. Firm should not feel hard but this one does. I called at 1:30 AM this morning and spoke with Eric. He was very friendly, helpful, courteous and is sending me the Plush Soft in a full size right away and no delivery charge. I ordered a queen size for my son before I had slept but a couple nights so maybe you could send both mattresses at a the same time and save you on 2 deliveries. Also on the luxury firm I am returning I put a brand new mattress cover on it straight out of the package so you should not discard it as that would be wasteful indeed. Thank you so much for your thoughtfulness and great service, waiting to hear back on this matter.

So far, this has been a pleasant experience. Customer support has been very friendly. We can't wait until we get our mattress.

So far the experience has been great. Easy to use website with helpful information and graphics. Also easy to place the order. Looking forward to the bed arriving and sleeping on it!

So far I am very pleased with how easy it was to order and the response I received from customer service. Thank you! I ordered on 1/7 and it was delivered today 1/19. I cannot wait to sleep on it tonight!

We contemplated on ordering the signature mattress but most of the reviews that we read online mentioned that after the break in period it got a little mushy. So we went with the firm and hopefully after the break in period the mattress will be exactly where it needs to be. We are keeping our fingers crossed. This was recommended by their customer service. We are waiting for the arrival of the mattress.

My experience so far is been really good. Great interface with both the website and with the follow-up phone call. Order a mattress online is a leap of faith and so far I'm not nervous about that decision. Looking forward to seeing the product delivered and checking out its quality.

Great follow up for purchase and advice for delivery downstream. I will wait to provide final comments after Saatva deliver my order. Thank you.

I received my wonderful Saatva Mattress this morning, and I am delighted with it! I have back problems and ordered the Firm Full-size. It is exactly what I had hoped for! It is firm and supportive without being hard. The entire purchase went without a hitch. I ordered online 9 days ago, and so it was faster than I expected. Saatva says 9 to 18 days, so I was really happy! Customer service is excellent. I received an email immediately after the order which promised a phone call within 72 hours. I got the phone call from a very pleasant representative who checked my order with me to make sure it was correct. I was also given a toll-free number to call if I had any questions. This Saatva mattress feels very much like the top of the line hotel mattress that I slept on recently. I will recommend this mattress to my friends! I will recommend this mattress to any friends who are mattress hunting.

Ordered on the website without issue, communication with Saatva was very good. First a phone call, followed up by emails with production dates/times etc, then finally delivery. Very quick turnaround. We are enjoying our new mattress.

I inadvertently ordered the wrong size mattress. I noticed this just AFTER I submitted the order. I panicked a little, well a lot. There was a chat button and I started typing then noticed a phone number. I called immediately and was greeted by the best customer service I have ever experienced! They fixed my mistake and sent email confirmation within minutes of the call ending. I hope the mattress is as good as the service. First time ever buying a mattress I have not touched, laid on or seen. Fingers crossed.

The buying process was a breeze! I can't wait until my new mattress comes and I can wake up pain-free! Pleasure talking to the representatives.

What a delightful experience--Pain-free, simple, and it is a great bed to sleep on. I should have listened to "Nick" when he advised me the larger foundation would be too tall. With my very old and very tall Chinese bed, I need a ladder to get into bed. Have made arrangements to exchange for less tall foundation. The bed is everything you said it was. Many thanks.

Loved the quality of this mattress. And above all the customer service has been phenomenal. My only advice is to say that the mattresses are on the firmer side. So if you're on the fence, consider the softer mattress.

I loved how easy it was to pick and order product online. It was wonderful you get a follow-up call to verify order was correct and to set my expectations for delivery. Not only is the product made in the USA, but I got top America quality service & support. Can't wait to sleep in my new bed. Thank You.

So far so good. Ordering was easy and follow-up from your company has been nice, with e-mail and phone calls.

Good Morning... so far I have been very pleased with Saatva service. I have visited the website multiple times and each time I had a nice and professional live chat with a representative. Once I placed the order I had a nice call from another representative (one suggestion is for the agent NOT to speed up when listing the call back number). So far I am pleased with Saatva.

Personal contact and immediate follow-up with my new order. Was accurately apprised of each individual process of purchase, delivery, setup - absolutely everything. All my questions were answered before I even thought to ask them. Felt secure and confident that my order was being handled in a professional manner - a NASA launch couldn't have been done with more precision. Highly recommend Saatva and my firm mattress. Only so much can be achieved by a mattress, but my firm Saatva has done more to reduce four decades of chronic back pain due to serious injuries than any other medium from health care specialists, drugs enough to sink a battleship and thoughts of voodoo. "-)

Just received my 72 hour call, gentleman was friendly and helpful and after his call I called customer service to change my order (the call jogged my memory). Service on both calls was superb. Looking forward to the arrival of my mattress.

So far the order process has gone smoothly, we are just waiting for a delivery date. The only worry that we have is that most of the 4.9 star reviews seem to be based on this part of the service. We went into this after having bought 2 other mattresses over the last few years, the last was an expensive Stearns and Foster which turned out, within a short space of time, to be the most uncomfortable bed either of us had ever slept on. We will give this one a fair trial and report back after a few weeks...

Excellent customer service. Can't wait to get my bed. When I have it for a month or two I will update. From the reviews, I believe the bed will be perfect.

So far so good, pleased with initial order placement and quick communication back from Sales @ Saatva.

The person who took my order was excellent and the delivery people were great. I was amazed how great the mattress was made compared to what I was seeing in the stores.

We have been extremely pleased, so far, to the information on your web site, the brochure and placing the order for a mattress as well as the follow-up calls to confirm our order. Thank You. We look forward to receiving our new mattress.

My order experience so far has been terrific! The website made it easy to decide among the choices, let me know when I could expect to be contacted, and I was contacted on time.

Beginning with the website through ordering and delivery, the process was seamless. Bed was delivered yesterday. It is everything we had expected. Very pleased.

So far, the online ordering, and the phone confirmation, and follow-up have been above expectations. More after delivery and, of course, after sleeping on the mattress.

I ordered our mattress less than a week ago, And I have already had more feedback and information the manufacturer than when I buy cars. So far I am very impressed with the customer service. I hope the mattress is as good. I will report on that later.

So far, so good. Everyone I've had contact with has been knowledgeable and courteous. I'm still perhaps two weeks from seeing the product, but as earlier stated, it's been a pleasant experience thus far.

Online conversation helped me feel confident I was ordering the correct mattress. Time will tell, but I feel just as confident regarding this as I would had tried it in a store.

Everything going fine. No complaints. Good courteous contacts.

Simply the best in customer service. From the assistance in ordering to the follow up to ensure they have the order correct was just outstanding. Looking forward to the delivery and many great nights of sleep.

Just ordered our mattress a few days ago and received a phone call today to verify our order and went over everything for accuracy. Very nice gentleman called and also asked if we had any questions or concerns to call them. Excited to receive our mattress.

So far, so good. Was impressed with the website and the customer service that was included on the site. I've already received the call from Paul and we'll wait for further instructions about delivery. Looking forward to a good night's sleep.

Extremely smooth transaction. The delivery company was a pleasure to work with. I have only slept on my new mattress one night. I got the Flagship firmness. It is a big improvement over what I got rid of.

So far everything has been as expected. I ordered on Saturday and received a call on Tuesday to confirm and verify the order. The representative was very professional yet friendly. Patiently waiting for the delivery call! Can't wait to try out the new mattress!

I previously purchased a Saatva mattress, which I love and found shopping for the foundation piece I wanted simple. I received a quick email response and a phone call follow-up as stated. Great service and wonderful products!!

I was extremely pleased with the gentleman who took my order. He made some worthwhile suggestions regarding the depth of mattress and foundation in order to ensure that the skirt fit the frame and headboard. He also made sure to repeat my order.

Not only would I describe the process of buying a mattress from Saatva as "efficient", I would add that it is actually an enjoyable experience. The price is competitive, the product is well-constructed and very comfortable, delivery is easy, and Saatva's customer service personnel are professional and friendly. I would buy from Saatva again and have encouraged others to do so as well.

I asked your rep. if the company delivering my order would move my old set to another room. She said she was not sure. I said "Costco and sears have white glove delivery" but she did not know what the company's policy is so I guess l will just hope that they will move my old set.

Order has been made and processed with no problems. Would like to be able to schedule delivery day or at minimum days that delivery is not possible.

I am super pleased with how efficient and fast my order came. Customer service kept in touch through the whole process and delivery came within the expected time. I'm loving my bed and the comfort level has left me no backaches. So wonderful!

This is my second purchase of a Saatva bed. I am impressed by the fact that I was called in an evening to check my order that would be started the following day. I recommend the bed and the company for those who need a new bed. I purchased the firm mattress and ordered the shorter box springs and mattress this time. I am tall and I like the high bed but guests might appreciate the shorter version.

So far I have had a very good experience with Saatva. Everyone has been courteous and helpful. Thanks.

Information needed to order is easy to locate. I had to make a call for information on fire retardant application since I am allergic to bromine and was satisfied with the info received. For some reason I could not print out my order but that could have been my computer. I did not realized the mattress was not already made. I would have ordered other. My major concern was finding a reasonably priced organic mattress. Your company has the right tact. Thank you for being innovative.

So far, so good. Order process was easy and follow up call from the company came when promised.

I would like to thank you for your EXCELLENT service when I ordered my Saatva mattress. I changed the order a day later, and customer service was so helpful and accommodating. I'm also confirming my order to Erica of an 8 3/4 foundation and 14 1/2 King luxury firm King mattress.

It is a pleasure talking to people who work for your company. They are very pleasant and able to answer any questions I had.

We are very pleased with the service and delivery. Our mattress is only 5 weeks old and we already have substantial dents where my husband and I sleep. This is the reason we got rid of our old mattress. Can you offer any help on this problem?

The initial order process has been excellent. All questions have been answered and order information has been confirmed by Saatva. We are looking forward to our new mattress.

I LOVE our new mattress!!! Your customer service and product exceeded my expectations! Thank you.

I finally decided to take the leap and order a Saatva mattress after having read and viewed online reviews about Saatva. I placed the order via telephone. The operator was very helpful and answered all my questions. Can't wait to try it out.

I have just ordered a new mattress and have been very pleased at the prompt attention given to all details and to the answers to my questions. I am sure that when I have the new Queen mattress installed I will have a wonderful sleep at night. I would recommend Saatva to anyone.

The experience was quite positive and simple. The phone support was helpful in sorting through some important questions.

So far our experience has been very nice. We received a call last night to confirm our order and to make sure all info was correct. We look forward to the delivery of our new mattress.

Good customer service. Looking forward to a good night sleep. We have had a good impression from the reviews.

Ordering process was a breeze. Reviews were very helpful. Website is very easy to use, and very helpful in placing order for exactly what you need.

Now hoping for a good night's sleep.

So far your delivery company has struck out. I was given a two hour window -- they blew it. Now delivery delayed at least 2 days. Suggest that you look carefully at their service record. I have submitted an identical report to the state of AZ authorities and to the BBB. It's your move.

So far we are very satisfied with your service. I had called with a couple of questions which Adam answered promptly. Samantha took my order and was delightful as well as efficient. The whole process was very easy. We look forward to receiving our new mattresses.

I am grateful for the phone calls and voice mail. Tells me that you are sincere re: communicating with me and your customers.

So far the people at Saatva have been very responsive to any questions or concerns I have had. The one thing that has been a little problem is that fact that when someone from Saatva calls it does not come up as Saatva on caller ID. It comes up as just a person's name. Since I don't answer the phone if I don't know who is calling, it goes to voicemail. Not a huge problem but would help if that changed.

The order process for this mattress is smooth and the customer service is EXCELLENT! I can't wait to try the mattress.

Your website is very easy to navigate. Every one of our questions were answered by the site without requesting additional information. It only took about 10 minutes to purchase 3 mattress sets for our home. Your prices are very attractive. The call for delivery came less than 24 hours after our on-line purchase. We hope the install and first nights sleep to be wonderful.

Thanks.

A very pleasant experience so far. Good business practices!

Thanks for confirming my order. Can't wait for my new mattress to arrive! Hopefully soon!

All issues have been immediately solved to my totally satisfaction. Best of all, I am not kept on the phone more than 2 minutes waiting for an agent.

The contact person I talked with was very pleasant, helpful with the questions I had about your mattress. I was concerned with buying this online never having seen one. The follow-up phone call was very quick. I feel sure after all is done. I will rate you at five stars. Can't wait to sleep on it. I am sorry took so long to do this. Thanks for your help. Have a great day.

I'm writing to tell you folks that I received my Saatva mattress yesterday. Last night I had the best night's sleep that I have ever had, without a doubt. From the customer service people at Saatva to the delivery people, dealing with Saatva was one of the very best purchase experiences that I have truly ever had. You folks are on to something marvelous. If you ever need a testimonial I'm only an email away!

The website was full of information. It answered all my questions. I had a live person follow up with me after I placed my order to ensure I understood measurements and so forth. I am looking forward to receiving my bed and in 5 years doing a follow up to see if I am still happy.

So far I have had a very good experience placing my new mattress order. Doing live chat with Dave was very helpful. He answered all my questions and was very pleasant. Thank you.

Excellent purchase experience. Professional, courteous and thorough and ready to assist me in entire process. Would recommend Saatva to everyone.

While we do not yet have our mattress we have been thoroughly impressed so far with the service we have received from SAATVA.

I've had nothing but a perfect experience so far with you guys. You answered all of my questions quickly and thoroughly, and helped me through ordering using multiple credit cards with ease. I appreciate your amazing customer service so far. We have not scheduled a delivery yet, so I'm hoping everything continues to go so wonderfully smooth.

I am so sorry to say that this bed is not the right bed for us. My partner is basically a side and sometimes back sleeper and she complains every morning now about being in pain with her hip and shoulder. We would like to return the mattress as soon as possible. We had really hoped for a different outcome. Thank you!

I ordered the plush 14.5" Saatva mattress and I'm very happy with the product. It's beautiful and comfortable and I feel I made the perfect choice for me. Had I purchased a box spring, I would have ordered the 12.5" model but because I am using this on a platform bed, I chose the taller. There were issues with my delivery date due to the holiday schedules of the delivery service but one quick call to Saatva and they got on the phone with the delivery company and made sure that they found a way to have the mattress delivered on time. My only regret is that I did not keep the plastic bag that the mattress came in for my next move. I'm sure I will be enjoying this mattress for many years. Thanks Saatva!