Saatva Mattress Reviews

Hello. Per Brent's e-mail, I can assess the customer experience thus far as first-rate. Please keep it up!

Amazing! I was so annoyed with mattress salespeople. I thought I would give Saatva a try after reading great reviews online. The customer service doesn't get any better. Helpful, straightforward, easy, informative. The mattresses came in about 10 days and we love them. Never buying a mattress from anyone else and will recommend to everyone. Thank you Saatva for starting this new innovative company.

Needed replace the worst and most expensive bed we've ever had (Stearns & Foster). We checked the internet for the highest rated mattress and found Saatva. Very easy ordering online! Looking forward to trying out our new bed.

We have yet to receive our mattress and foundation but thus far, the experience has been simple and efficient.

Thus far it has been a very good experience... I received a phone call and an email and am now just awaiting the bed to be delivered.

The rep was very helpful and easy to work with. Look forward to receiving the mattress.

Love it so far, customer service and delivery great. My family may purchase as well.

I look forward the receiving our new bed this Sat. Nov. 7th. and hope to "Sleep like the Dead". Thank you.

I very recently purchased online a full-size mattress from Saatva. The mattress isn't due to arrive yet, but thus far, my correspondence with the company has been perfectly helpful, friendly and polite. Once our mattress has arrived and been slept on for several nights, I look forward to giving a confirming high rating. Thank you!

So far, the process has been easy and excellent. I was called within 24 hours of my order to confirm. Looking forward to the delivery.

After much review, I finally decided to order my mattress. The customer service was excellent.

I am very pleased with the process of buying a mattress from this company. Everything they said they would do they have done. I received the follow up confirmation phone call within 72 hours just as they said they would. So far I am very impressed with them and will recommend them to my friends and family. Thanks for making such a confusing task easier.

So far the process has been very easy. When I called with questions everyone I spoke to was very helpful & had a great attitude. I'm currently waiting for the call to set up delivery so can't comment on the mattress yet. Thanks for being so helpful!

If the mattress is as comfortable and wonderful as your customer service your company is a win-win for me! So far, I have been incredibly impressed by your online representatives that answer your questions so quickly without having to wait and even sending me pics of the frame so I could see if my frame would work. I have also received a phone call after ordering welcoming me to the Saatva family! I am so excited to get this mattress because I believe it will be just as good! I have many friends waiting to see if my mattress and experience are good! Thank you so far for your excellent customer service and easy ordering and support! Can't wait to sleep well and "dream" again!! Thank you!

I haven't received the mattress yet, so am slightly disappointed in the turnaround time. We ordered the mattress on the 22nd and it's nine days later and we have not heard anything back about it. When we called we were told it was still in production and there was no way to be updated at this time. We had hoped to at least be notified that it was getting ready to be shipped by now. I'm sure we will love the mattress, we just aren't happy with the turnaround time.

Happy with the ordering experience. No hassles. Still waiting on a call to schedule a delivery time. My wife and I can't wait to try out our new Saatva mattress.

It has been a pleasant experience up to this point. I am looking forward the delivery of the bed and to a good night sleep on a great product.

I ordered a king mattress last year. I decided to purchase a twin XL this time around. Thus far, everything has been as great as a year ago. Thank you.

We are excited and are looking forward to receiving the bed we ordered. Communication thus far has been just as described.

Spoke with Izzy last week and he was very knowledgeable about every aspect of the mattress construction. Having had a past bad experience with another company regarding toxicity with a mattress, I so look forward to my new mattress from you guys. Someone left another phone message that might have said I would be out Nov 7-18 and that would be incorrect. I am only unavailable Nov 9, 17 & 18 for delivery. Can't wait to sleep on this organic product and looking forward to sleeping tight on it. Thanks.

I just ordered my mattress on 10/27/2015 so I can only comment on the ordering process to date. All my questions were answered and after placing the order I did receive a call to confirm everything was correct. That's as far as I am in this process. I have given it 3 stars because any representative can be nice and knowledgeable. The next question will be how long it takes to receive it and the very most important, how comfortable it will be. The jury is still out until the last two concerns. I am a little leery about some of the negative reviews I have read.

Frankly there isn't much to say, the person who took my order was knowledgeable and explained to me as a first time client what to expect. He was courteous and I did not feel rushed as if I were on a time line. I was contacted a second time by the next person as the first gentleman promised and again was brought up to speed quite courteously. So far I'm quite satisfied.

So far so good! I am a return customer so due to the first time wonderful experience this is a second purchase!

Thus far our experience has been informative and positive. We are confirmed as to production completion of our bed and awaiting contact as to delivery appointment. Everything has occurred as promised. Looking forward to the remainder of our SAATVA relationship.

I have not yet received the product, but so for the purchasing experience has been very relaxing. Customer service on the website was easy to access and I love that you are not overwhelmed by options. Make a few mattress levels and make them right instead of making 100 mediocre models.

What a great and easy website. Absolutely the nicest people to deal with especially since I changed my order twice after original order. The called exactly when they said they would to confirm the order and scheduled delivery that same day and it was within the 2-8 days that they specify.

I haven't received my mattress yet, but in all my dealings with CS (questions, change in size), all have been pleasant and helpful!

Speedy, competent and incredibly friendly service. I am very impressed and looking forward to getting this new mattress. I would absolutely recommend it to friends. AND made in the USA. How totally awesome is that?! Please consider advertising in Dwell Magazine!!!

I have only placed the order, but so far everything has been smooth and easy.

So far, you have done what you said you would do. I did receive a call regarding my purchase and this email. I have to say it was nice to have a real person call me regarding my order, I appreciated that. Now if the mattress ships within the time frame and the delivery goes well and the mattress is as good as the claims say, I'll be very happy to add more comments.

Everything was easy, the bed appears to be in great shape. We had some difficulty making contact over the phone (on my end), but they moved forward knowing they'd gotten a hold of me briefly and the delivery company was still working towards shipment when they finally got a hold of me and it showed up on day 7. My wife handled the delivery and had no issues (they took our ancient hand me down Cal King mattress that was disgusting). My original call from Saatva was out of New York and I'm in Los Angeles. I'm impressed with the service and happy with the value. I also like the simple, soft sell. 3 choices, decent quality, easy. Good business model and I wish these folks the best. Thanks again!

King size mattress and frame. I cannot wait to sleep on this new bed! My son purchased this as a gift. He and his wife have one and love it!

After buying 2 other mattresses in 5 years, we have finally, and surprisingly, had the best buying and sleeping experience by purchasing a Saatva mattress. Like most people, I was hesitant about purchasing a mattress sight unseen and untested, online. However, since we "tried" our other 2 mattress at a conventional store and were unhappy with both, I figured why not? What attracted me to Saatva was the clarity of the information and the limited number of options. There is no double talk - they deliver what they say they are going to, and in our experience, more.

After many months of searching for a mattress I always came back to reading about the Saatva mattress and foundation. Finally decided to order queen size 11 1/2" luxury firm mattress & 8.75" queen size foundation. Chris ** made it easy to order. Answered all my questions very professionally and friendly. I was not at home but received a message on my machine, reviewing my order and asking me to make sure these were the dimensions I wanted to continue with. Today received an email from Paul ** asking me to rate my experience thus far. As noted above, have been happy with all persons who have kept me informed about my purchase. Can't wait for delivery of my new mattress and foundation.

So far the experience has been most satisfying. We are looking forward to receiving the mattress!

To this point of the process Saatva has been stellar in their follow up and timing. Thank you!

I have not received my mattress set as yet. However, so far Saatva has done everything it promised on the company site. I was contacted within 72 hours and shortly after was contacted to set up a delivery date.

So far, my experience has been great. Do not have the mattress yet but I think it will be great.

This is our second order. We purchased our mattress earlier this year and love it. This one is for our grandson who just moved into his own apartment. The Saatva team is great to work with, as well as the delivery team. Many thanks!

Sorry I missed your phone call yesterday. However, I am quite sure I measured my current frame, foundation, and mattress correctly. Please let me know if we still need to have a phone conversation. My home number is **. The person who left the phone message was extremely helpful and courteous. Thanks.

Easy web site to navigate. Already received a call. Looks like you folks have it under control. Look forward to being a Saatva family member. Can't wait to recommend to all. So far great. Thank you.

I have to say, my experience didn't start out great - twice the website froze while at the point of sale. Then my name was misspelled making finding my order difficult; but it was redeemed through the attentiveness of Steve who worked through my difficult delivery dates and figured out how to get it done. I'm eager for my three mattresses to arrive. I'll let you know.

I talked to one of your personnel a couple of times and it was a delight. He was helpful, thoughtful and solved the issue I had. I highly recommend the mattress and the company.

So far the customer service has been great. People have been very helpful on the phone.

So far, so good. The order follow up phone call came within the promised time. Now I'm just waiting on my mattress. :)

Not much feedback yet. I look forward to receiving the mattress, then I'll let you know.

I was impressed with a phone call confirming my order. This is excellent customer service. Haven't received the bed yet but so far so good.

A question regarding option of rotating frame 180 degrees in order to mount footboard was not handled well. Subsequent call to helpline resolved the issue.

Have not received the mattress yet but the follow up by the customer service team is great! They know the product; are polite; and do a great job on follow through.

I am very pleased with my experience at Saatva. Great price, great service, and superb mattress.

Everything has gone smoothly so far. Thank you for the excellent service.

I purchased online, received a call for delivery. The delivery date was very quick within the same week. More than willing to comment on mattress if received.

I can't say enough about the service we have received. If the bed is half as good as the customer service we should be happy for years to come. Thank you.

So far purchasing the Saatva has been easy, pleasant and stress free. Buying it online was easy and chatting live with rep was very informative and helped me make up my mind to purchase product. Delivery was quick, two days. Payment options were helpful with Paypal. The delivery guys were very careful with setting it up and then removed old mattress, a box spring and friendly. Time will tell how it holds up but as of now my wife's lumbar issue will benefit with this mattress.

So far the customer service department has been great. They have called to confirm our order. Next call should be to set up delivery and when they arrive we will check quality. I'm sure the mattresses will be great.

The ordering process was very easy and the customer service individuals both knowledgeable and helpful. I can't wait for my mattress to be delivered.

Everyone has been great so far. It's Thursday & I don't get the mattress till Monday. One very big reason why I chose to purchase your product is because you offer a veterans discount. I strongly believe in supporting those who supported me as I gave up many years of civilian life to fight for freedom. After 14 years of service & 8 deployments I just want to be comfortable. I am in pain every day due to my injuries in combat. Thank you for your time.

I haven't received my mattress yet, but so far I have been very happy with the customer service I've received on my order.

I got a very muddled call on my voicemail to confirm my order. The person relaying the info ended up mispronouncing my street address and my town's name on the call, thus confusing me to the point where I had to go back online with Saatva to confirm that my order was ok. So far 3 days and counting since purchase and no call yet to confirm actual delivery. The muddled call was only to confirm the order! Since I purchased online I don't need a verbal order confirmation, I have a written one. I run my own business and would appreciate the heads up delivery notification well in advance so I can adjust my own schedule to accommodate my clients' needs well in advance of the delivery. I hope the bed is better than the customer service experience so far.

We have pic's of cosmetic damage on the box spring and some black smudging on the edge of the mattress. I think the handling was sort of abrupt, my wife took the pic's when she got home from work.

Between the ease of ordering, the courteous of the customer service folks, and the amazing delivery guys, I couldn't rate my experience any higher. As a manager in a customer service field, I'm a stickler for this, and everyone was terrific! I was worried at first about buying a bed online, but then I realized that many mattresses need a couple weeks to break in anyways, so laying on a mattress in a store may not fully give you the feel you will end up with anyways. So I did it, and holy smokes, is this thing amazing. I suffer from Degenerative Disc Disorder, so these last few months I've been like Goldilocks, trying a soft bed, a firm bed, and finding no comfort at all. Instantly I felt the lumbar support in this bed. I was comfortable on my side and back without feeling any strain on my lower back or pressure point pain on my hips like I felt on our firmer mattress.

I received communication quickly after placing my online order. Follow-up has been clear and thorough. So far, Saatva is living up to what I read in reviews prior to deciding to place an order.

Saatva is very informative with respect to the website. Very good product, specification, cost and delivery information. This far exceeds other mattress companies. Great people to speak and chat with. The people know the product, services and work well to help the customer. I have had a great experience with Saatva.

My experience with Saatva thus far has been exceptional. It matters how we conduct ourselves, and that includes how we do business. It's so refreshing to deal with an organization that proves it's possible to make a quality product, treat employees and customers well, and still profit. Well done. It gives me hope for humanity.

My experience was generally good. I like your mattress and foundation (and price), and this is the second one that I have purchased. However, your frame is terrible, hence why I did not purchase one this time. I am trying a different brand of frame, as yours squeaks and does not feel solid. I will be discarding the one from my 1st order.

I am impressed by how professional and timely the follow up and communications are coming in. It's refreshing in this day and age we live in, thanks!

I appreciate being kept informed about my order and checking that the measurements were correct. It's been reassuring how knowledgeable Saatva representatives are about their products.

I have experienced great service so far. Thank you very much for the immediate and timely responses.

So far my experience has been exceptional. Ordering online was fast and easy. I had a question and the chat feature helped answer it quickly and understandably. Very happy with the process so far. Just waiting for my mattresses to be made and delivered. Cannot wait! Super excited.

Just had one follow-up call so far. Can't wait to see the mattress. I hope it comes faster than expected.

So far the purchase experience has been easy, simple and a satisfying experience. If the installation and sleeping experience is as good I will be very pleased.

Excellent customer service and step-by-step communication! Friendly, respectful, competent... a very positive experience so far!

So far, so good! My order was acknowledged via email and phone call; the phone call explained the rest of the delivery process and I look forward to getting my mattresses!

I placed my order on October 5 and the order confirmation said that I would have my mattress in 9 to 18 days. On October 8 I received a follow up email restating this. When it got to October 22 and I hadn't heard anything from Saatva about delivery, I wrote to inquire about what was happening. I got a quick reply assuring me that I would get an answer the next day. When I heard nothing for two days, I wrote again. Two days later, on a Monday, I was informed that there had been some problem at their end and that they would take $100 off the price. They promised to call by the following Friday to arrange for delivery. This would make it over a month from order to the actual delivery.

I recently placed a mattress order with Saatva and so far have found their customer service great. I'm taking a leap of faith that the reviews are honest and that the mattress will be everything we need. I haven't received the mattress yet and looking forward to (hopefully) a good night's sleep. Every website I've researched mattresses on has said that mattresses should be tested first. Well, what better way of testing a mattress than sleeping on it for the allowed 75-day time frame. I'm tired of sleeping on a board.

Good information on the website. Appreciate the Return policy to minimize the risk of an online purchase. Excellent follow-up. Thank you.

We have only placed our order so far and received a call from the freight company handling the delivery (within 4 days of placing the order online). We can provide further feedback once the mattress is delivered. Although a little hesitant about purchasing a mattress online, we felt secure by the reviews we saw online. Looking forward to a good night’s sleep!

Extremely pleased with the process so far. Placed my order a few days ago & I'm awaiting delivery. I've been very impressed with the attention to detail, desire to please the customer, & genuine interest in making the entire experience a good one. I'm impressed that Saatva pays state sales tax. I've had horrid experiences with mattress stores & was so depressed that I couldn't find anyone to really help me, & then I came across Saatva. So far, Saatva is the polar opposite of a usual mattress store. Wonderful thus far. Looking forward to receiving my mattress.

I had a few questions about the different type of mattresses and the chat online was very helpful. The mattress has not been delivered yet but so far everything looks pretty good.

If you want to talk to customers instead of leaving a voicemail, change your caller ID to Saatva Mattress. I don't pick up calls with unfamiliar IDs. Otherwise I am looking forward to delivery sometime in the next week.

Service and responsiveness has been excellent this far, looking forward to reviving our new bed!

We haven't received our new mattress yet but are very pleased with the service. I ordered the mattress this past weekend; today is Tuesday. We have had two calls so far, the first acknowledging the order and the second making delivery arrangements. I had been surprised to learn how little one knows when purchasing a mattress, even an expensive one, about what exactly is the product. I'm glad we decided to dispense with the mystery and purchase from a defined vendor whose rent isn't a part of the purchase price. We'll let you know in a few weeks what we think of the mattress itself but the service is excellent.

Never bought a bed online, but all went very well. Loving our new bed and your service was exceptional.

Installation went super smooth, and man are these mattresses comfortable! First night, of course my body is getting used to the new feel but I love it already! Thank you Saatva!

My experience, so far, has been very good. Because I had some questions regarding dimensions, I called and spoke with Mike **. He was able to answer my questions and took my order over the phone. I received an e-mail confirming my order right away and a receipt for the transaction soon after.

We have already received one call to verify our ordering information and one to set up delivery. We had to postpone delivery for one week to suit our schedule. Very pleased with process, so far.

So far, no problems. Billing and delivery address mixed up. Chatted with rep and got that changed. Call from another rep, she left a message, had already measured several times. Hope the bed is all you say it is on the internet.

I am really impressed with the customer service we have received thus far with our purchase. Great communication with all reps, and really excited to try our new mattress!

The entire process was convenient and easy. From the help task conversation I had with David to the voice message on confirming size, all good things. I hope the product is as great as the service has been. Can't wait to get the mattress.

So far an A+. Could not ask for more. Very friendly and respectful. Prompt replies. Awesome.

Best experience! Have already recommended to a friend. All 3 times I spoke with someone in customer service I got what I needed.

My experience from the initial ordering of our new mattress and box spring on the website through customer service conversations with Paolo ** have been great. I will definitely recommend this company to my friends. I wish more companies today would treat the customer as well as Saatva.

I am very pleased with the customer service pre-delivery of my mattress. The website was very informative and concise. I would never have thought to purchase a mattress online without testing it first, but when I researched Saatva I am going to trust the thousands of happy customers. I'll let you know how it goes when we receive our mattress. We are very excited!!

Ordering our mattress online from Saatva was easy, and we received prompt phone and email confirmations.

By far the very best mattress I have ever slept on! We have extra long twin mattresses. I have hip and back problems. It hasn't done away with my problem but every night I get a good night's sleep and wake up refreshed. I highly recommend this mattress. Sometimes I don't want to get out of bed. When purchasing it, my husband's comment, "You can't try it out!" I said, "What difference does it make, every mattress in the past has been horrible!"

I have enjoyed the whole process so far. I have researched the product and spoke with a family member who also has a Saatva mattress and loves it. Everyone I have spoken with during the process has been very helpful.

Best mattress that your money can buy! No complaints whatsoever. We couldn't be happier with our purchase.

I don't have my mattress yet, so it's hard to write a review really. So far my experience has been fine. I called in to order and got an email receipt. I hope my mattress is being built right now. ;) Have not had a phone call or anything, which is fine. The person who took my order was helpful and to the point and efficient.

Not impressed! Our delivery came 50 mins after the 4 hour window, wasn't notified of them running behind until 10 minutes prior to the end of the time window, so we wasted 4 hours of sitting around waiting for nothing. We ordered the luxury firm believing it was the middle ground between soft plush and firm and it is extremely firm. I felt like I slept on a rock last night, but will give it a week or so to see if we can get use to it, before returning it only because I don't want to deal the hassle of waiting for them to come and pick it up.

Ordering was very easy and their customer service support has been top notch making sure all my information is correct prior to my delivery. I'm excited about my new Saatva mattress!

We have only had a positive experience so far! Saatva was recommended to us after a horrible experience from another national brand. We are looking forward to receiving our bed set, and enjoying a lovely sleep.

After reading all of the reviews my husband and I decided to purchase our new mattress set from Saatva. Everything that we read was absolutely the truth. From ordering online to receiving a confirmation call and then a call from the delivery folks. It all went great!!! Best of all the mattress is awesome!

I am awaiting delivery. My experience so far has been excellent.

First off... we've only been sleeping on the mattress for a week so far. We upgraded from a Queen mattress that was only a year old (a name brand mattress purchased from Costco). Let me say that WOW, we did not know what we were missing! My wife and I have both agreed that the new Saatva mattress reminds us of the mattress we slept on at a wonderful bed and breakfast on our wedding night over 12 years ago! We are certainly loving the new mattress.

Good morning. I did a chat a few days back and updated my phone number but it looks like it may not have been sent through. Everyone is so accommodating. Great company!

I had a very good experience on your website while ordering our mattress. Online questions and answer is a good tool that you all have and all of my questions were answered by the customer service person. That's one reason I chose to buy the product. Thank you.

The guy who took my order over the phone was very friendly and helpful. We are looking forward to receiving the mattresses and trying them out.

All salespeople who I have been in contact with have been great. I bought a loom and leaf bed that I like, but I don't love. The experience was so good that I decided to try the Saatva.

Thank you, I experienced a pain free order.The Company we originally shopped with was not only pushing us on their top end mattress but the price was overwhelming.

This is my 3rd Saatva mattress - not that any of them have worn out but as I'm replacing mattresses I'm choosing Saatva for the new ones. Outstanding customer service & a exceptional mattress.

Overall, the purchasing experience was great! I did research, read reviews and went through the process of buying my new mattress online. I had no problems. I had no problems with the set up regarding finding a time to deliver my mattress. However, the day that the mattress was expected to be delivered there were a few problems.

Excellent service/info & ordering process; and anticipated delivery... & anticipated comfort, too! Thank you.

Unsurpassed excellence every step of the process: from the website itself, to ease of determining selection, through the order process, to manufacture follow-up and pre-delivery information. Truly a hassle free experience. Thanks so much to ALL involved Saatva employees! YOU are the GOLD standard for EXCELLENCE!

I haven't received my mattress yet, but I am confident that I won't be allergic to it since it has an organic cotton cover, no fire retardants with a low level of VOCs!

At this point I'm not happy with the experience because it is 5 days since my order was processed and I have not rec'd a call or email regarding delivery, which is supposed to occur within 72 hours. We are a repeat customer so we expect to like the product when delivered but timing is important. We are moving into a new home and this is our bed. I need to know what my delivery options are.

So far, my experience with Saatva has been good, although the person conducting the online chat with me was not able to help and I was required to call a live person instead. Steve was very helpful.

Thus far my experience has been delightful and flawless! Everything has happened exactly as Saatva said it would.

Thus far I couldn't be more pleased with the service you provided in purchasing a mattress. Your people have been extremely helpful, extremely courteous and I never have had to wait for even one minute on the phone when making an inquiry.

We are delighted so far with our mattress! Feeling refreshed upon awakening from deep sleep. Have spent thousands in the past on mattresses and ended up frustrated with our choices. Saatva has changed that and we are finally satisfied. I hope this company will continue to be available to people into the future and not sell out to a larger company. We need good businesses that have an excellent product and are consumer and customer oriented.

The process has been very easy. The company's representatives have been very pleasant and they have kept me informed of all matters of manufacture and delivery of mattress, base and foam. Customer service has been polite and kind. My hope is this will continue to be my experience.

Everyone has been very helpful with my order. Brent was especially professional and was very specific to our needs. We look forward to trying out our new mattress. I have been evaluating all specs, etc. and believe we made a wise choice. Thank you for your continued service.

We ordered a Saatva Queen size bed just a few days ago and so far the customer service has been wonderful. As we were ordering our bed there was a problem with our VISA account and I am delighted to say that before we even closed our computer, a representative from Saatva contacted us to let us know that there was a problem. This was great because we were able to fix the issue and order our bed. Today I received a confirmation call from an extremely helpful, patient and polite customer service rep. We went over the order and he explained what would happen next and advised that if I had any other questions to feel free to call. Now, if the delivery and the bed itself are equivalent to the service so far, I'm sure we will be happy Saatva customers and sleep well for years to come.

So far my experience with Saatva is excellent. The mattress itself however will be the most important aspect.

As in the past, our representative was extremely friendly, knowledgeable and efficient. The customer service reps don't sound scripted which is always off-putting since it implies that their knowledge about and investment in the product is lacking. We purchased the same mattress and box spring a year ago and had no discomfort about ordering another one for another bedroom... Super product and even better customer service!

My purchase experience thus far has been enjoyful. I researched your mattress brand for approximately 2 days. I read reviews on Amazon's website and that's how I found out about your mattress brand. I have been really impressed with the knowledge of your online customer service reps. I like the fact that you have a pop up window and a customer service agent is willing to help you if have any questions, or many questions! I utilized the pop up window and they really helped me in making a decision. I also really enjoyed how they were able to post a hyperlink of comparison chart between Serta and your brand, as well as Seally and your brand right on the chat window. That was huge for me, I also think that is a valuable tool as you well know it.

So far, the experience with Saatva has been very easy. Placed my order online and was contacted a few days later to confirm all of the details. I'm currently waiting for the delivery call and am looking forward to receiving the mattress.

I have received excellent communication so far in regards to my purchase. I understand the process. Now the real test will be the mattress. I am expecting big things from this purchase. We shall see.

I have been remarkably impressed with the service provided by Saatva and its delivery agents. Here's hoping the bed lives up to the same high standards.

So far the experience has been excellent. I was turned off of "brick and mortar" mattress shops and refused to be impulsive. I can only hope the product is as great as the service has been.

I am happy so far. There seems like maybe a lot of steps to arrange the delivery, but I appreciate how accommodating the service is. I'd like to review later in the process.

Saatva is the greatest "find" ever! While ordering a mattress set online may seem a risk, the payoff is completely worth it. Absolutely everything went as planned. When you read "we will email you, or call you, or deliver to you" by a certain time, it happens with perfection. I'm in my 50's and I have had the best night's sleep of my life because of my Saatva mattress. I'm a professor in a University Business College and I'm very impressed with this organization. The price is incredibly fair and the customer service is outstanding. Try Saatva, you have a lot to gain!

So far my experience with Saatva has been outstanding. I ordered a Saatva mattress because of it's consistently high ratings regarding quality and comfort and because of its organic materials. I hope to be satisfied with the mattress when it arrives.

Just placed my order and it was simple to do. Saatva called to confirm the order and was very pleasant going over the details. I cannot wait for my bed to arrive!

I'm pleased with the service so far. Saatva contacted me very quickly to verify the order and has provided contact information. I'm awaiting delivery within the next 7-15 days when I will be in a better position to rate the experience.

Delighted with the bed and the prompt service ~ Mattress is incredible and you can't beat the price trio! Thanks.

We were online playing the "shop and compare" game looking to upgrade from a Queen bed to a King bed when we stumbled upon the website for Saatva. So glad we did! We haven't received our bed yet, but the communication with Saatva has been so good so far. Based on how things have gone so far, we are confident that we will LOVE our new bed. We will review again after we've slept on it a few nights! Thank you Saatva!

Excellent since I placed order. I have received a phone call confirming my order and an email update.

I ordered a Saatva Luxury Firm Mattress and box spring and I could not be more satisfied with my purchase. Everyone kept in touch with me so I knew when to expect delivery, answered any of my questions and concerns immediately. I have bought many mattresses but this has been the most comfortable especially with my health issues.

The website was very informative and easy to use in selecting a mattress. Waiting eagerly for my mattress.

We ordered the soft/Plush and were told it would be 25% softer/Plusher than the regular. I just had (10/13) cervical spine surgery and the bed is too firm for the recovery. This Friday 10/23 I see a shoulder surgeon for a complete rotator cuff tear, a bicep tendon tear and a labral tear, these are notorious for keeping people up all night. Not just this bed, any bed. We may just need more time after the shoulder surgery to see how much pain relief I get. If we must decide in early November, 75 day cut off before the shoulder surgery is settled out, we would have to send it back and start looking for a very, very soft, cushy mattress. We will stay in touch.

The whole process was smooth and painless. Reps call a few times to verify the order and shipping info. The delivery person called ahead and arrived on schedule. The quality is great. Many thanks!

I bought it over the internet, was a little reticent about the delivery time. It took ~ one week to have it produced and delivered. Great mattress, beautiful and comfortable. Maybe too soft for me (not sure if this is the reason for some back pain) but my wife loves it.

First contact with Saatva was very good. My questions were answered. Information of delivery and all e-mail was very fast and good.

My experience and the product was fantastic!!! The bed far exceeds my expectations!!! I am 68 years old, and have owned many beds over the years. This is definitely the finest bed I've ever purchased. I am 6ft. 8" and I weigh about 260 lbs. And this luxury firm is made for me!!! Thank you so much!!! I will recommend you to all my friends!!!

I was very satisfied with the online chat and ordering system. I look forward to getting my mattress.

Ordering the mattress was very easy. I chatted with several people on the web. Very nice and helpful. I had some concerns and they answered all questions. I am waiting for my mattress will arrive but I have been assured that if I am not satisfied I can return it.

Everything seems to be going exactly as described on the Saatva website. I look forward to an awesome product and an awesome relationship. Thanks all.

So far I have been very satisfied with the level of customer service I have received. The staff has been respectful, timely, and helpful in my purchasing experience. I would rate higher if I was being asked to do this survey after I had received my mattress, that way I could reflect on the entire experience. It has only been 4 days since my purchase and I still don't know when I will be receiving my mattress so I have limited experience to rate.

I received a phone call 2 days after my order. However, I was not at home and the representative left a voicemail on my machine. Unfortunately, the voicemail was inaudible and I was unable to understand what was being said. I called the general Saatva number back a few days later while at work and was told that I needed to call back since I did not have my current bed dimensions (I assumed this was the reason for the initial call). However, when I called back a few days later (from home) the representative didnt request any type of measurements and said the initial call is just to confirm my order is correct. He also asked how my frame and foundation were constructed. Those questions could have been asked during my first phone call to Saatva which would have prevented my follow up call.

Contacts have been pleasant and helpful. Though skeptical to order mattress online I am looking forward to receiving my mattress and hope my experience continues to mirror online reviews. I have waited a long time for a luxury mattress and king bed and expectations are high.

I haven't received the mattress yet so I'm not sure why I'm being asked to give feedback. So far customer service has been good with a phone call following up on my order but the real test will be the delivery and the comfort of the mattress so that is yet to be seen.

Experience has been great so far. I am looking forward to taking delivery of the mattress.

I am very happy to be getting our bed there and am delighted that it, the foundation and frame all come to us and are put together, and our old stuff carted off--then I don't have to do anything. The salesperson couldn't have been nicer and certainly knew a lot about his products.

Customer service so far has been very pleasant, attentive, and professional. The order process was easy, and the follow-up email helpful and informative. Saatva has responded immediately to every contact made. I am looking forward to an equally easy delivery process.

I missed a call from Brent and emailed shortly thereafter to follow up. He returned my email less than a day later and gave me all the information I requested. Really nice and friendly as well! In the meantime, I placed a call to the 1-800 # because I was concerned about certain days this week not being great to receive my mattress delivery, and a rep named David was super reassuring about the delivery team's protocol and gave me a detailed rundown of when I could expect to hear from someone on the delivery team, and what the dialogue would look like. Thanks!

The customer service is outstanding. All customer service should take notes from Saatva. Employees are extremely knowledgeable and friendly. There is never any pressure to buy anything. The beds are incredibly comfortable and I recommend them to everyone. They are priced more accurately to their cost and it better constructed than any bed I've slept on before.

So far so good. All I've done is place the order, so can't comment further.

So far our experience has been fine - order has been placed and waiting for product to be delivered.

I placed order and immediately received an email confirm. A few days later, a rep called me and confirmed order, and I actually made a change to the order. The rep was very helpful and pleasant. The proof will be in the pudding when we experience the delivery and then see how good the bed actually is.

Please switch the 4.5" split foundation base to 8.75" split foundation. Thank you and have a good day.

I was impressed by Mr. **'s professionalism. I appreciated that he discussed my order with me and told me what to expect with the ordering process. Very informative and considerate. Thank you.

The follow up call and email after the purchase to ensure correctness and satisfaction of order are a nice touch that some companies just don't do anymore. Please do not change this part of your business model. Looking forward to my new mattress! Thank you!

I am in the very beginning of the process but everything has been great so far...

I have been very pleased with my experience so far. I am so excited to receive my mattress and tell you how it works out. My husband and I own and operate an internet real estate advertising company, so I appreciate the exclusive on-line business. Your web site was extremely helpful and informative. I am excited to support another on-line business that is honest and upfront with the customer without the slick brick and mortar and sales people to raise the overhead.

I haven't seen my mattress yet (only been 3 days) but if it's half as good as the customer service, it will be awesome. When they say they will contact you, they are not kidding!!!

Looking forward to getting our bed. The website is easy to use, got a live person in the pop-up chat box very quickly, and so far, the customer service has been excellent.

Outstanding service so far. This is the first company that walks you through every step of your order. They verify all facets of your purchase including the height measurements of the mattress and support item to make sure it fits your specifications. Great job and I appreciate the attention to detail!! Would highly recommend doing business with Saatva!

Okay, if there are any other companies out there looking for an e-commerce or customer service model to follow, this is it. Pull up a chair and learn at the feet of the new master of customer service: Saatva Inc. These folks have it down to an art form. From the website to ordering to answering questions to emails, Saatva does it right! We are waiting on our mattress (a very recent order) but to-date, the experience with Saatva has been extraordinary. Nordstrom has always been my personal gold standard for exceptional service, but they may have met their match in Saatva. Stay tuned for an update on the delivery experience!

The Saatva agents were very friendly and knowledgeable about their products. I felt assured that I am getting the best mattress for my money, and I wasn't pressured in any way to purchase the mattress. The agents were very honest with me, and I would recommend the Saatva mattress company to anyone. I know that my mattress is being built for me right now, and I just wish it could be delivered sooner.

I won this mattress and still have had fantastic customer service, especially because I have had to wait months to get it sent, thanks to my jobs changing! I have been telling everyone how great you have been to work with and can't wait to get the mattress and certainly rave about that as well. Thank you!!

Mattress is on its way but so far so good, thank you! I'll let you know if there are any problems with delivery or the comfort/quality of the mattress.

I ordered my mattress set a few days ago after much deliberation and several calls to Saatva, as well as a few online chats. Everyone has been very helpful and pleasant to deal with. After placing my order I decided that I wanted to change the mattress/box spring heights and was able to revise my order the next morning with no problems. I've already gotten two phone calls and several emails confirming the revised order and offering to answer any questions. So far, so good!

I purchased a new Saatva mattress and box about six days ago. I have spent several weeks of research, both online and at multiple big box and small furniture stores. My research shows that I need a softer innerspring mattress, about a seven. In checking reviews I found that the Saatva has the most loyal customers whom seem to be very happy with the quality, comfort, selection and price. Ordering online, their sales staff and customer support have been friendly and helpful. I now look forward to becoming a satisfied Saatva customer. Thanks.

Great customer service and follow up. Online ordering was clear and easy. Would recommend to family and friends. Thanks.

Paul was very nice and knowledgeable of the product. He was very friendly and did not waste my time. He was polite and did his job well.

The ordering process of the mattress has been quite easy to do. I was surprised to get a personal (not recorded) thank you call from the company for my order. So far so good....am anxious to get my mattress!

Ease of ordering -- *****. Product description -- *****. Helpfulness in decision -- *****. Review helpfulness -- ***** (I found people with my condition). Excellent follow-up.

Excellent customer service! I was able to make a change in my order with no problems. Danny was terrific! Can't wait to get my mattress. It arrives tomorrow.

The ordering process was extremely easy and convenient. The only downside is the wait to receive the mattress is much longer than we would have expected.

While Saatva's pop up "Can I help you?” chat window can be a little obnoxious at times, but when I want to chat or have a quick question to ask, they are always there and have my back. They were able to answer all of my questions to my satisfaction as well as being extremely helpful with the ordering process. If/when the mattress comes and if/when it hopefully lives up to all of my expectations, then I will without a doubt recommend this product and company to my friends and family.

Called your reps several times with questions before ordering - all reps seemed knowledgeable and helpful w/o being pushy! I like the e-mail and telephone contact confirmation process. Kudos so far!! Hope mattress is as good a quality as the service has been so far!

The ordering process was very easy and my correspondence with SAATVA so far has been very friendly and helpful. We are looking forward to the delivery of our new mattress. We chose SAATVA after we tried a competitor's mattress. Our experience with them was equally as satisfying in the customer service department but their mattress was just little too soft for us and they did not have other firmness levels. We are ordering from SAATVA because of the online reviews and the firm mattress option.

My purchase experience with Saatva was smooth and uneventful. The communication was great and delivery was well coordinated. The bed itself is wonderful!

Thank you Stephanie. You answered my questions and didn't pressure me. You were patient with me to make my own decision even when I called you several different times. It was a pleasure talking with you. Thank you for helping to make my purchase an joyful experience.

Looking for a mattress, I researched & stumbled upon Saatva. Read all the literature, spoke online with a representative, read all reviews & discussed with my wife. Then ordered w/o issue. A few days later, I was contacted by Saatva to thank & inform me of the order status. So far they deserve a 10 of 10. I worked for Hewlett-Packard, the leader in customer satisfaction. I know what great customer relations & it's here.

Thank you for your response to date. I am very impressed with the Excellent service so far. Will update with comments after delivery date.

I enjoyed each person that I spoke with, and I spoke with three. Each requested that I measure carefully as I was ordering an unusual combination. I have a high bed now because I have a mattress on two foundations. I love it and wanted the same. So, with one mattress and one foundation from ya'll, I achieved it. Perfect service, polite, friendly and sweet. Thanks.

Saatva customer service is phenomenal. I was contacted by a personal representative to set up a time and date for delivery, and when I wasn't sure I'd be available he offered suggestions that help put me at ease. He even gave me his personal number in case anything changed so that I didn't have to go through an automated 1-800 number. The men who set up our bed were courteous and happy to help even after a long day of traveling. We love our bed and are so excited to go to sleep now when we had dreaded it before. Thank you, Saatva, for your excellent service and mattress!

I've only just placed the order but so far the customer service follow-up has been great. Still waiting on my mattress, so we shall see.

So far so good. I understand it may take up to like 19 days for delivery, and I was really hoping I might get it sooner, that's all.

I just placed an order for a Cal King Luxury Firm mattress set and frame. I did it over the phone because I wanted to place the order with a live person. The experience was as expected. Nothing spectacular, just good customer service. Then again, who wouldn't provide good service when taking an $1800 order. I have read many reviews over the last few years and finally decided to pull the trigger. Not much to tell at this point. Hopefully there won't be much to say later either. Hopefully, that means there won't have been any problems to work out. Waiting in anticipation!!

The whole process was a good experience; professional and knowledgeable... Appreciate the assistance and the experience. Thanks.

I have not received my mattress as yet, but so far my experience with this company has been satisfactory.

So far so good. Cant wait to get it delivered! The salesman I talked to wasn't as enthusiastic as could have been.

I received a message in the beginning about my mattress being made then was told I would be contacted when they knew more about delivery. I didn't hear anything until the day of delivery and was frantic because I was at work. The moving company was really good to work with but I expected Saatva to communicate better and not surprise me like this. I will see how I sleep on the mattress for the next 75 days!

Everything is great so far. Waiting to see and feel the mattress on 10/5. Thank you very much. I really don't have anything else to say.

Follow up was right on time. Checked over all details and are now awaiting call from delivers.

I think it's deep important to avoid adjective that might suggest hype. You avoid it for the most part. But more honesty would be good. And please allow the user to KILL the concierge pop up. To have it obscure the screen DURING the order? That's a mistake and once reduced it should NEVER pop up unbidden again. I want to see more PHOTOS of construction and details on materials sourcing too.

Website is very instructive. Online chat service available. Online ordering very straightforward. Received telephone call follow-up.

So far, service has been great. Did an online chat and phone question and questions were answered. Eagerly awaiting delivery of the bed!