Craftmatic® Adjustable Beds Reviews
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About Craftmatic Adjustable Beds
Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.
- Wireless remote controllers
- Safety lights and locks
- Programmable positions
- Can’t order online
- Must pay shipping for returns
Craftmatic Adjustable Beds Reviews
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Reviewed March 17, 2018
I purchased a Craftmatic adjustable bed for health and I like that I can elevate it and I like the massage part of it also. I've only had it since the end of July 2017 and I'm loving it.
Reviewed March 17, 2018
I got to the point where I could not lay flat in my bed. After checking around prices and what other people told me, I decided Craftmatic was the way I needed to go. The sales representatives were very good, thorough and helpful, and I appreciated it. I’ve had my Craftmatic bed since August of last year and I’m still very satisfied with it. The head raises up and the foot also even though I still have to put a pillow under my knees. But I can’t lay flat so that works fine for me.
Reviewed March 17, 2018
I purchased a Craftmatic adjustable bed and the sales reps were terrific and when they delivered the bed they got it set up quickly. They were very professional. They took away my old bed. I enjoy that I can raise the head and the foot. Also I haven’t had any back pain getting up in the morning since I got the bed. I am totally happy with the experience and I have recommended it to family and friends.
Reviewed March 16, 2018
I saw the Craftmatic bed on TV and I liked what I saw. The sales representative was fantastic too. The bed I had before that, I had it for about 20 years. But with the Craftmatic bed, I enjoy the elevation on my head. It’s a wonderful bed and I would recommend it to anyone. And since I’m almost 80 years old it’s just good on me all over.
Reviewed March 16, 2018
The salesman that I dealt with was real fine, and I have enjoyed the bed.
Reviewed March 16, 2018
We liked Craftmatic very much and we bought five of them. I enjoy every part of the bed. I can raise my feet when my feet swells up and I can raise my head. It has heat and vibrator in it and it all helps my back and every part of my body. Also the sales representatives were very good. They explained everything very carefully to me and it worked out fine for us. It's a wonderful bed and I recommend it to anybody who has any kind of problem and aches and pains. It will work wonders for them.
Reviewed March 15, 2018
I enjoy the comfortable sleep I'm having with Craftmatic. Plus their reps were fantastic. Craftmatic is all around perfect! It's a beautiful bed.
Reviewed March 15, 2018
We know some people who has the Craftmatic adjustable bed and they were very happy with it so we thought we’d try it. There were health reasons also and being able to raise the head and the pillow makes much more comfortable. The sales representative was also very good and gave us a real good deal. It was easy getting rid of the old bed, which we had for about 19 years. The delivery system and the fellows were great. They assembled the bed and explained things. We couldn’t have asked for anything more.
Reviewed March 14, 2018
With Craftmatic I can tilt my head and my legs and it takes the pressure off my back.
Reviewed March 14, 2018
I had previously owned a Craftmatic and I still do so I have two of them now. I’m completely satisfied with it. I like raising the head. I use it for watching TV as well. The sales representative was also wonderful and so were the delivery people.
Reviewed March 14, 2018
I have back injury so I purchased a Crafmatic. I'm completely satisfied.
Reviewed March 13, 2018
We wanted a bed that is better than what we had back 20 years ago, and we decided to buy a Craftmatic bed. The sales representative was very good. He explained everything to me in a proper way. Our Craftmatic bed is very comfortable. I enjoy it very much and we really appreciate it. I also like the new remote. It's really easy to operate.
Reviewed March 13, 2018
I like that I can elevate my head and seat with the Craftmatic, and it certainly helps me. I'm happy with Craftmatic and they give immediate concern to even the minor problems.
Reviewed March 13, 2018
The previous bed had been with us for five years and my father needed a new bed. The sales representative of Craftmatic Adjustable Beds was very good.
Reviewed Feb. 23, 2018
This has been the worst experience of my life. I ordered this bed two weeks ago and have had nothing but a big nightmare ever since. First off they didn't release the bed to be shipped until a week after I ordered it then it arrived in Sacramento 2 days ago and I have been unable to get anyone to even set up an appointment to get it delivered. So I contacted Craftmatic and they tell me it will be another week before my bed can be delivered even though it is only 2 hours from my house sitting in some warehouse for another week. Give me a break. Whatever you do don't buy one of these beds because you will never get it.
Your order was placed on 2/9/18. Normal delivery is between 7-10 days however your state requires a signed purchase order before we are able to ship the bed. You signed the order on 2/14/18 and your bed was shipped the same day. The delivery company spoke to you on 2/23/18 and scheduled your delivery for 3/1/18.
Reviewed Feb. 22, 2018
When ordering the bed, the customer service could not be better (ordered summer of 2017). The set-up went very smoothly. Once the check had cleared the bank, customer service for Craftmatic beds flew out the window... never to be seen again. I had an electrical problem with the bed. Sent in an request for maintenance, and received a call back about a month later. I ordered the parts online and had an electrician fix the problem. The bed is great, but one would hope that you never have a problem that needs the assistance of Craftmatic Beds.
We are unable to locate you by name, email, or phone number as a Craftmatic customer. I have a manager attempting to contact you for additional information.
Reviewed Feb. 10, 2018
My wife and I purchase a queen-size "Craftmatic" adjustable bed when I became a paraplegic nearly 14 years ago. We have had the bed for just over 13 years. While we are basically satisfied with the bed and its features, we are totally dissatisfied with the customer service, or more accurately the lack thereof when the mechanism which lifts the head of the bed failed. I was told upon calling the number for customer service on the Craftmatic website that my bed was obsolete and that replacement parts were not available (not true!).
I was offered instead a "good deal" on a new bed. Not being in a financial position to shell out the considerable amount for the purchase of a new bed, I decided to launch into an investigation of other possibilities. I learned that not only did the company that goes by the name of Craftmatic not make the bed nor is it the original company, neither did the company Craftmatic used as a supplier of the bed, Easy Rest, manufacture the bed. I further learned that Genesis Warranty Solutions (www.genesiswarranty.com) is able to supply virtually any replacement parts for virtually any adjustable bed, and at very affordable prices and with excellent and very knowledgeable and honest customer service (thanks, Keith **!). I have ordered the replacement head motor and expect to have it installed and my bed working like new again shortly.
The company you purchased your bed from nearly 14 years ago were distributors at that time of the Craftmatic brand. They have not distributed Craftmatic products for at least 8 years. They (Easy Rest) did not then and do not now manufacture beds but are responsible for your warranty.
We do not have parts available for beds we did not sell. In some cases we are able to get them but not always.
I also looked at the link you supplied. The listed company is falsely stating they are authorized by Craftmatic and are violating trademark law by using the Craftmatic trademark without approval. I would be cautious of purchasing from a company making fraudulent claims.
Reviewed Jan. 18, 2018
I purchased a Craftmatic Bed in 2003, had no problems with it. In Oct 2017 the remote would not work and the foot of the bed was very high, I was wanting the bed to lay flat but when I hit flat on the remote it took the bed up as high as it would go. I called Craftmatic and they told me the bed and remote I had was obsolete and I could not get a new remote, I was very upset about this, I loved the bed and wanted it fixed but they said they couldn't do anything about it. So I purchased another bed, they did give me a good deal, so I ask if I could have two remotes and the salesman said yes, when the bed arrived there was only one remote so I called the salesman and he said he would see what he could do, well I never got a second remote nor did I hear back from him.
Two weeks after my bed arrived I was having trouble with the remote, I called and told them and they told me to change the batteries which I did and it did not help, I called them back and they said they would send technician to see what the problem was, He concluded that the remote was bad. I did not get a new remote for 10 days, after I received it I called and ask to have the send a tech.to program it for me, they told me to unplug the bed and wait a few minutes and plug back in which I did, then she said to push the reset button, she said it was on the side of the bed, I could not find it and told her to please send a tech to program it, the bed is still under warranty.
She said she would put in the order for it, I never heard from anyone so a week later I called and she said they were using a different co.and he might be a longer wait. Never heard from anyone so I paid someone to program it for me, so disappointed in this Co. I am on a fixed income, I'm 75yes.old and a widow, You would think since you pay big bucks for their bed they would want to help with a problem, Unhappy customer!!!
I understand our Service Manager has reached out to you and you are now satisfied. Please let me know if you have any additional issues.
Reviewed Jan. 5, 2018
I bought two Twin Extra Long Bed from them December 2017. I was in a very bad wreck and needed a King Size Bed that would adjust. I ask him several questions about the bed and the Mattress that I would be getting. He told me it would be 11 to 12 inches thick. The Bed was delivered on December 22, 2017 When I tried to put the sheets on they would not fit at all. They were too long and too wide. I was told to buy sheets 38 by 80. I did. I called the salesman Saturday morning December 23, 2017. He then told me the mattress was only 11 inches in the middle to call Jackie in shipping EXT **. I called her. Explained what happened and she told me they do have a 11 to 12 inch deep mattress but she could not send it. That I needed to talk with her supervisor that was out for the Holidays and would have her call me.
I called several times and was told she was still out past when I was told she would be back. I was then told she was back on December 4, 2018 and she did not call me but sent an email saying if I wanted to return the bed it would cost me $999.00 to return it. She will not return a call after many attempts today. I did not get what the salesman said I was getting. The wholesale was not what I was told I was getting. I talked to another person there and they said they did not even make an 8 to 8 1/2 inch mattress and then another person told me that's all they make. Seems they have no problem lying to get your money and then will not make it right but want to keep $999.00 to return it. Sounds like a SCAM to ME. BEWARE.
I am sorry you had an issue. Your bed has been picked up and you have been refunded in full.
Reviewed Dec. 23, 2017
My mother had a Craftmatic bed for over 20 years and loved it. When she finally decided she was in need of another mattress, she ordered a new one, summer of 2014. I know, because we bought 2 at the same time. What a poor product. Within 2 years, all 3 of our mattresses started showing sagging issues. We have all 3 complained of the same problem - the mattresses do not support at all. They are nowhere as well made as her original purchase. All 3 of us are in the process of buying new beds, and I can guarantee you none of them will be a Craftmatic bed. I don't understand why people rate these beds so high - they simply do not last.
Reviewed Dec. 23, 2017
The most horrific experience I believe I have ever had!! I purchased a Craftmatic adjustable bed, and the delivery people lost my bed! I was totally stressed! Couldn't reach the delivery people... (Manna Delivery) I had to be tracking my own bed, nobody knew nothing!! And this was supposed to be a Christmas gift for family!! They ruined my holiday. This was just the most disheartening thing I have been thru in a very long time. I just can't say how disturbing this whole thing was!! HORRIBLE!!
Updated review: Dec. 31, 2017
I wrote a review the middle of this month regarding my bed not being put together when delivered. Since then they contacted me and took care of my problem to my complete satisfaction. Yes the bed is a excellent bed in my opinion. Thank you Craftmatic.
Original Review: Dec. 21, 2017
I had had a Craftmatic adjustable bed delivered on Monday the 18th of December and placed in my bed room. According to the agreement they were required to assemble it. They refuse to do that. Said they do not do that. Left bed in boxes in my bedroom. I called Craftmatic and complained and agreed it should have been assembled. Took my phone number and e-mail but never contacted me back. I also called Manna and they did the same thing. On the 19th I had knee surgery and unable to do it myself. Which I should not have to anyway. I have 3 times since then with the same results. I have already paid for this bed.
I am sorry you had a problem with the delivery company. We contacted them originally when you called and thought the issue was resolved. I have escalated the complaint to the managers at the company and you should receive a call to resolve the issue.
Reviewed Dec. 21, 2017
Craftmatic is a wonderful bed. It does everything I wanted it to do and more. I had one of those Number beds for years and I didn't like it at all. I always had back problems with it no matter what number I put. When I saw Craftmatic on TV I was impressed so I bought it right after. I like the pillow part with the head that raises up because I don't have to pile a bunch of pillows up. I just got my regular pillow down and it's very, very comfortable that way for watching TV.
Reviewed Dec. 20, 2017
Our Craftmatic adjustable bed raises up the head of the bed and has the massage feature on it. I work a lot taking care of my husband, lifting things and lifting him. It also helps that he can raise his feet up to reduce the swelling in his feet, so there’s a lot of medical reasons why I love the bed. It helps me as well by raising it up. The rep was very pleasant and very professional, and he took care of a certain problem I’ve had when the bed was pulled apart. He told me how to get the strap to fix that up, so I was very satisfied with the salesman. Overall, they have very good beds and I would recommend them to anyone.
Reviewed Dec. 19, 2017
My wife needs something to help her get up out of bed so she could sit up and watch television. We got the Craftmatic about two years ago and she really loves it. It moves up and down and she could set it up in the bed but she couldn't use the thing called a vibrator because she got a defibrillator pacemaker in her heart. The man that sold the Craftmatic to us was getting ready to retire and he was very nice. We really liked him. Then their reps told me that they were going to come and when they did, they set the bed up, cleaned all of trash, and showed me how use it. Also, a lot of people who come in our house don’t care if they bang up our wall but the Craftmatic guys were very careful.
Reviewed Dec. 19, 2017
I wanted a real comfortable bed to sleep in. I saw Craftmatic being advertised on TV and I liked what they said about it. The price was very reasonable, too. Their reps were very nice and they did everything they were supposed to do. They set the bed up and everything was great. The Craftmatic has been everything that they said it would be and I have enjoyed it so much. I have it for about a year now and every time I wake up, I feel rested. I also really hate to get out of the bed because it's so comfortable. I have used the vibrating features of the bed as well but it's the softness and the relaxation that I really enjoy.
Everyone should have a Craftmatic if they can afford one. I would recommend the bed to anyone, even to those who don't have health problems like myself, because I never regretted buying one. If anybody has back or leg problems, they should get a Craftmatic bed because it's just like a recliner. You can adjust it any way you want, plus it has the vibration thing.
Reviewed Dec. 19, 2017
I enjoy the headrest of my Craftmatic and the part where I can raise my feet when I’m laying down watching TV at night and it helps me sleep better at night. I enjoy the adjustments to the leg and neck and back and the comfort. The guy that brought it and installed it did a very good job but they were not familiar with the installation bed board so they just mounted the way that they could that they think was right but there was a gap. And when I called Craftmatic they sent a tech out to adjust it and he keeps telling me it cannot be adjusted. I called them again, they sent the same man back the second time and he again told me the same thing and I told him to get out. Then I called a buddy of mine who came over to look at it and said “Yeah, you can adjust it” and he adjusted it in less than three minutes.
Reviewed Dec. 19, 2017
I like lifting my head up on the Craftmatic bed so I don't get an acid reflux. I got the bed for health reasons and when I bought it, I had a good experience with their sales rep.
Reviewed Dec. 19, 2017
My mother bought a Craftmatic bed for me. I mostly enjoy its adjustability feature because I cannot lie straight and flat. When I had a problem with the bed, they sent the serviceman out in a very reasonable time.
Reviewed Dec. 18, 2017
I was having difficulty getting in and out of bed. I got the Craftmatic and had an excellent experience with their sales rep. I also like being able to raise my head and adjust my feet with the Craftmatic bed since I cannot lay flat.
Reviewed Dec. 18, 2017
The mattress I got from Craftmatic is very comfortable, and it’s large enough for two people. I like the foot of the bed where it stops the bedding to get away from me.
Reviewed Dec. 18, 2017
My wife and I both had trouble sleeping, laying down flat. And it seemed like the Craftmatic bed was a good solution to the problem. The salespeople were very knowledgeable and helpful. The people that set the bed up were very efficient and knowledgeable too about the product. I like that I can lie at the back and the legs go up. I would definitely recommend Craftmatic.
Reviewed Dec. 18, 2017
I had a Craftmatic bed before and I loved it. I bought another one and I enjoy the different positions that I could get on it.
Reviewed Dec. 18, 2017
I have back pain so I purchased a Craftmatic Adjustable Beds. And my husband likes the feature where he can raise and lower the bed.
Reviewed Dec. 17, 2017
The bed that I had for 10 years was very uncomfortable and I couldn't seem to find a very good mattress. I saw Craftmatic's advertisement on TV and I wanted to try it, so I ordered one. Their reps were wonderful, very helpful and continued to check and make sure that I was very satisfied with everything. The bed is extremely comfortable and I've had wonderful nights of sleep on it. I also like the fact that I could adjust the mattress and I enjoy elevating the legs, center and the head. The only problem that I have it is I can't keep my key inside of it now. Other than that, I'm very pleased with Craftmatic and I've recommended it to a friend.
Reviewed Dec. 17, 2017
Craftmatic has a good website and the sales rep is very polite and explained everything well. With Craftmatic I enjoy raising the head into the bed and watch the news program in the TV. I enjoyed everything with Craftmatic and it was nice to work with.
Reviewed Dec. 17, 2017
I had a Craftmatic for over 20 years and it wouldn't go out so I ordered another one. Their sales rep was very good and the beds are comfortable. I enjoy that they elevated my head and my feet, and I could keep my feet and legs from swelling. I enjoy the vibration on my back, too, and I would recommend Craftmatic to a friend.
Reviewed Dec. 17, 2017
I enjoy Craftmatic's massage and headrest features the most. It's very comfortable when I sit up and watch TV. Dealing with their sales reps was also good.
Reviewed Dec. 17, 2017
The positional comfort of the Craftmatic bed led me to purchase one. Their sales rep was fantastic and when they delivered it, there were parts that were missing from the headboard kit. They got those parts off promptly and provided mounting brackets for the headboard assembly, which was wonderful. The bed allows me to position myself and I like it's adjustability.
Reviewed Dec. 16, 2017
We’ve been Craftmatic customers since the 70’s and this is our second time to purchase from them. Their sales rep was excellent to deal with. We like the tilting of the bed. We also enjoy the ease and the longevity.
Reviewed Dec. 16, 2017
Every time we’re in the Craftmatic mattresses, we never want to get out. It’s so comfortable and we sleep so well in it. On the other hand, my experience with their sales reps was very good. They helped me a lot and explained everything very well. Craftmatic have been wonderful with us. They can answer every question and when they brought the bed they were very efficient. They showed us how to use it and how it all work and what we needed to do as far as maintaining it and if we have any problems, how we could get a hold of Craftmatic for service. We’ve just been very satisfied all the way around. We’ve already recommended it to several friends as being a wonderful bed and a good investment.
Reviewed Dec. 16, 2017
I purchased a Craftmatic Adjustable Beds and their sales rep did a good job.
Reviewed Dec. 16, 2017
Craftmatic's sales rep was very good. I enjoy the bed's adjustable head part that allows me to sleep better and I would recommend it to anyone that would be interested in an adjustable bed. It's a very good product.
Reviewed Dec. 16, 2017
Craftmatic had the right price and their sales rep was very friendly and informative. We can adjust the different portions of the bed and we use it upright slightly. It also has a vibrating ability that is good.
Reviewed Dec. 15, 2017
We had our previous bed for 4 years but because of my husband's pains on his back and legs, we got a Craftmatic adjustable bed and had a very good experience with the sales rep. My husband enjoys the adjustability of the bed for the legs and the back and the vibration massage. I would highly recommend Craftmatic for anybody who needs to be more comfortable.
Reviewed Dec. 15, 2017
I enjoy the feet elevation feature of my Craftmatic bed as it helps ease my feet and my legs. I also like the vibration feature.
Reviewed Dec. 15, 2017
I had real good salespeople attend to me and they've helped quite a bit, always called back, and answered questions. I've had numerous back surgeries and I thought that a Craftmatic adjustable bed should help me because I've been sleeping in the chair all the time. Indeed, the bed got me out of the chair and I've had it now for almost seven months. I enjoy the reclining part of the bed where I can put my legs up a little and my head up a little and that makes me sleep. Craftmatic has a good product and I recommend it. I tell everybody about my bed and people who come into my house look at it, lay on it, and they like it.
Reviewed Dec. 15, 2017
I had a very good experience with the Craftmatic sales reps. Me and my husband both enjoy this bed and all its features.
Reviewed Dec. 15, 2017
I like being able to set up in my Craftmatic bed and read. I also like that I can lower it. Their reps were wonderful when I got the bed and I enjoy it very much. I was pretty crippled up after my back was injured and the Craftmatic's adjustment feature helps me so much to get in and out of bed.
Reviewed Dec. 15, 2017
I like the idea of sitting on my bed and watching TV so I enjoy the Carftmatic feature that allows me to lift my feet and head up. My husband likes the vibration of the bed though. I have recommended the bed to a friend.
Reviewed Dec. 14, 2017
The first time I heard of Craftmatic was about 45 years ago when I received a mailing that caught my eye and I thought, "Gee an adjustable bed. It sounds like heaven." But at that time, I just thought it was a neat idea and nothing that I could really afford in my budget. And all these years later when I started seriously looking for one, I remembered Craftmatic and I thought, "They’ve been around for that many years, they must be good." So, I did some price comparison shopping locally and found that it is really worth it shipping from the East Coast. Their rep was most helpful, informative, and responded promptly to any concerns I had. He was excellent. With Craftmatic, elevating particularly the head has helped my IBS and helped me sleep better.
Reviewed Dec. 14, 2017
The sales rep of Craftmatic was very helpful. I’m a big guy. I needed a big bed and he helped us through that. And he did a good job. Before my wife and I have been sleeping in different bedrooms because of the discomfort and now we sleep in the same bedroom side by side but on different beds. It has worked out very well. I enjoy the ability to raise the head and the legs and get comfortable.
I have a lower back discomfort and back strain. In the middle of the night I wake up a lot of times and I can’t sleep so I prop up the bed and watch TV for a half hour and then I’m back to sleep again and comfortable. I can change the position without a whole lot of grief and it does well. I like the fact you can make each bed separately. If I roll over and pull the covers on then I’ll pull it off of her side just on my own and vice versa. And we’re within a foot of each other all night. I would certainly recommend Craftmatic to a friend. It’s really very good for us.
Reviewed Dec. 14, 2017
At night when I go to sleep, I've curled up so tight that my head and neck would get down, and when I wake up the morning my neck was hurting so bad. I got the Craftmatic so that I could keep my head more raised so I didn't curl up that tight. The sales reps were quite pleasant to work with, and it's been a pleasure having my Craftmatic anytime. I've had my bed for a year now and I'm really glad I got it. I've been able to use the buttons to help me sit up on the bed or raise my feet up. Also, I have a bad knee, and I can raise my feet up so that the bad knee doesn't hurt as bad. I enjoyed the bed so much that I shared it with my brothers and my best friends. If they needed another bed, I'd suggest the Craftmatic. I told them how good the beds are. I wish I had it a year or two beforehand.
Reviewed Dec. 14, 2017
Everyone at Craftmatic, from the salesperson to the delivery people, were all very respectable and kept the price within a very comfortable limit. The customer service was wonderful. Raising the head of the bed takes the pressure off of the back and neck and when the feet are swollen and legs are hurting, we raise the feet part of the bed. Being elevated really helps, and we enjoy the nightlight under the bed when it's dark. The quality of the bed is fair and we're on our second set of beds.
Reviewed Dec. 14, 2017
I had a great experience with the salesperson. I had my previous bed for 8 years and now I got a Craftmatic adjustable bed for my health problems. I enjoy using its feature for elevating the head part of the bed as it helps with acid reflux.
Reviewed Dec. 13, 2017
I was very satisfied with the Craftmatic sales rep. I had my previous bed for 9 years and now I got a Craftmatic bed since I have an illness. I enjoy the adjustable part and it helps me sleep better. I don’t have to be lying flat or on one side and I could be raised if I need to be.
Reviewed Dec. 13, 2017
Craftmatic's reps were very good and the bed works individually for me and my wife. We could get one part of the bed up or down and we enjoy that.
Reviewed Dec. 13, 2017
The Craftmatic's quality and the fact that it’s serviced right in your home are the reasons why I got their bed. Their sales reps were wonderful people too. Everybody takes care of you and you don’t have to worry about anything when you have a Craftmatic. Also, there couldn’t be a more comfortable bed than Craftmatic. It helps me sleep the best. I can adjust it in any way I want and the vibration is fantastic. It helps with my acid reflux. If you have any kind of health problems especially breathing problems, between the adjustment and the vibration of the bed, I’m sure you’ll fall asleep in comfort. You can get many different mattresses to fit the bed and Craftmatic also helped me out with that. I already have recommended Craftmatic to friends and family. It has so many qualifications that people would like if they just try it.
Reviewed Dec. 13, 2017
My wife is a stroke victim and she was using a hospital bed. The Craftmatic seemed to be much more comfortable so we got one. Their sales rep was very good and the bed is very well made. The raising of the head and foot also makes it much more comfortable for her. I would recommend it.
Reviewed Dec. 13, 2017
I replaced my adjustable bed of 25 years with a Craftmatic bed. I like raising the head and foot up and down because I can get in a comfortable position. It fixed my back quick too.
Reviewed Dec. 12, 2017
I wanted a new mattress and needed it for some health reasons. I got a Craftmatic and it’s comfortable. My only and small complaint would be that I bought the twin mattress and one has always moved on the bed. But other than that, it’s fine. I also enjoy being able to elevate the head and the feet.
Reviewed Dec. 12, 2017
I have snoring problems. The people who came to install the Craftmatic adjustable bed were polite, courteous and they knew what they were doing. I really appreciated that. And I enjoy the head elevation feature of the bed.
Reviewed Dec. 12, 2017
I compared several different brands when I was looking for beds and Craftmatic was the most reasonably priced. The sales rep was positively wonderful. I have an aversion to salesmen with high pressure, but there was none of that. The way he handled things, he was perfect. The biggest thing was he reassured me that if I wasn't satisfied that I would not be stuck with the beds.
The adjustments on the bed are more realistic than on some of the other beds. Plus, the mattress is very comfortable. I like the fact that once side is firm and the other side is medium firm. You can also turn the mattresses to make them last longer. I love everything about it. I'm not an easily satisfied person, but I've been telling everybody that I really like these beds. I've also referred my daughter and son-in-law to Craftmatic. They were looking for adjustable beds, and I told them that for the price, they couldn't ask for a more comfortable bed. My daughter has laid on it and thought it was comfortable.
Reviewed Dec. 12, 2017
My wife liked to sleep with her head up while I like to sleep flat, and we had a problem with that. We had a queen size Craftmatic in the beginning but decided to get two twins, and it’s working out great. I had an excellent interaction with the sales representative. You can shop around until you get tired but you're only going to fool around, and Craftmatic is going to be in the bedroom before you know it.
Reviewed Dec. 12, 2017
I like Craftmatic product -- primarily the adjustable features. The bed is being used by my wife because she has been ill. Their sales rep was very good. It had to be done in a short period of time and it was done in a short period of time and I’m very thankful for that.
Reviewed Dec. 11, 2017
After spending 20 years or more with my previous bed, I bought a Craftmatic bed. We weren’t getting a very good night’s sleep. Now, we love the Craftmatic and its features. The adjustable foot and head part make it easy to relax and enjoy it. Also, during the purchase, the sales representative was wonderful. He was very pleasant and has done everything he said he was going to do. We’re really happy that we purchased the Craftmatic and I would recommend it.
Reviewed Dec. 11, 2017
We enjoy the adjustable parts of our Craftmatic, and we also had a good experience with their sales reps. I'd recommend them!
Reviewed Dec. 11, 2017
I like the idea of the Craftmatic bed. We enjoy every part of it especially raising the head and the feet whenever we want to and that's nice when watching TV. We're very happy with it.
Reviewed Dec. 11, 2017
I enjoy the adjustable feature of my Craftmatic bed as it can move in a position. I am very happy and will recommend it to a friend.
Reviewed Dec. 11, 2017
I needed the Craftmatic adjustable bed for my husband who was very ill and I went for it for the mobility of the bed where the head part goes up and the feet part raises. For me, I enjoy the massaging feature the most. I also had a very good experience with the sales representative.
Reviewed Dec. 10, 2017
I bought a Craftmatic because of its price and the sales representatives of Craftmatic were very pleasant and very easy to work with. Also the service men that came and installed it were just excellent. They did really a good job. I enjoy being able to raise up my back with the bed.
Reviewed Dec. 10, 2017
I wanted an adjustable bed. I read, watch TV, or work on my music sheets while I'm in the Craftmatic bed, and I enjoy that the bed's headrest goes up. I like the massage function, too. That part is really good. Also, the Craftmatic sales rep was wonderful.
Reviewed Dec. 10, 2017
I like all the features of the Craftmatic adjustable bed. The positioning of the bed is what I enjoy the most because I can get better circulation when I have my legs up at night. I like the whole consistency of the way it works, the comfort of the mattress, and the vibration feature. Also, my experience with the sales representative was very well-expected. I would recommend Craftmatic to a friend.
Reviewed Dec. 10, 2017
I can adjust Craftmatic bed up and sleep upright, and it helps move my back. It’s a very comfortable bed and I’m very happy with it. Also, I’m very pleased with the service so far.
Reviewed Dec. 10, 2017
My wife has acid reflux. We decided to try the Craftmatic to help her with that and it worked. We also like the adjustments we can make on the bed which helps us to relax and we had a great experience with their reps. I would recommend them highly to anybody that's not sleeping well. Try Craftmatic, it'll work.
Reviewed Dec. 9, 2017
I’m getting older and I use the Craftmatic bed to watch TV with and it’s good for my back. I enjoy the vibrator as far as relaxing, also sitting up in the bed and reading. Their sales representative was very good. He answered all of my questions and led me in a good way of setting up and getting the bed. Also, their installers came in and they put the bed together for me. They took the old bed out too. I had no operating problems with it and they did a great job. I have recommended it to a friend.
Reviewed Dec. 9, 2017
I like the adjustability of Craftmatic bed as I can adjust it to various positions. I'm able to raise and lower the head and the feet for comfort. They also have a great service people.
Reviewed Dec. 9, 2017
I'm 85 years old and I have problems with my legs and back. Since I've used the Craftmatic bed, I'm able to elevate my legs and my head. I'm sleeping much better and comfortably too. As a result, I have more energy in the day. On the whole, I enjoy the elevation feature as well as the massage part of the bed.
Reviewed Dec. 9, 2017
I’m 77 years old and have owned several beds. I have known of the Craftmatic bed for many years and with its price, I got one for the first time about a year and a half ago. The sales guy was wonderful and very kind. All the Craftmatic reps were very prompt, helpful, knowledgeable and polite, and I enjoyed the experience. The bed is comfortable and I enjoy all its features especially the adjustable part. I would recommend Craftmatic to a friend.
Reviewed Dec. 9, 2017
I had a great experience with the sales rep when I bought a Craftmatic. I had my previous bed for 4 years then I got a Craftmatic adjustable bed for its comfort. The adjustable part that goes up and down is its feature that I enjoy the most.
Reviewed Dec. 9, 2017
Craftmatics are the best on the market. When I got one, their reps were absolutely wonderful, fantastic and nice. They also answered my questions then they set that bed up. It works great and I like that I can put my head and feet up on it. Also, because I have a bad back, it helps me to be able to get out of the bed. There's no other bed out there that would compare to the Craftmatic. I am extremely pleased with the way it works and I’ve never had a problem with it, except I have a bad back and it hurts sometimes. But other than that, it's a wonderful bed and I would not choose any other. I hope they sell a million Craftmatics.
Reviewed Dec. 8, 2017
My experience with the sales rep of Craftmatic is fine. I can't sleep flat and I like the adjustability of the bed.
Reviewed Dec. 8, 2017
I enjoy the bed's mattress the most. It's very comfortable. We like the vibrate function, too. Also, the Craftmatic sales rep was very good.]
Reviewed Dec. 8, 2017
I had my previous bed for 2 years then I bought a Craftmatic adjustable bed. The sales rep was very rude but I love the bed. I enjoy its vibration feature the most. Also, Craftmatic is better than Sleep Number.
Reviewed Dec. 8, 2017
The sales rep of Craftmatic was excellent and after the purchase I've been enjoying sitting up with my Craftmatic because it’s relaxing. We’ve been totally pleased so far.
Reviewed Dec. 8, 2017
With Craftmatic bed, I'm able to tilt my head up. And their sales rep was excellent.
Reviewed Dec. 7, 2017
I had a Craftmatic bed for about 30 years and needed a replacement. When I purchased the new one, I had a great experience with the salespeople. They were gracious enough to hold the bed for me until my house was completed, which was a couple of months before they actually delivered it but I’m very well satisfied with that. I enjoy the fact that it goes up and down. I would recommend Craftmatic to a friend.
Reviewed Dec. 7, 2017
I had my old bed for 12 years then I purchased a Craftmatic bed and their sales rep was excellent.
Reviewed Dec. 7, 2017
I’ve been having lots of problems with my legs and my back. And I thought Craftmatic bed would be the answer, and it is. I can raise my head and my legs up. I sleep much better since I got the Craftmatic bed.
Reviewed Dec. 7, 2017
The Craftmatic adjustable bed has a good price, so many features, and a long-term ability to hold up. I like its heat and massage features. Also, the salesperson whom I dealt with was very thorough and informed. Craftmatic has done a good delivery and setup.
Reviewed Dec. 7, 2017
I was sleeping on a recliner so I decided to purchase a Craftmatic adjustable bed. I enjoy its vibrator because it relaxes us. My wife loves it too.
Reviewed Dec. 6, 2017
My previous bed had been with me for 10 years but now I have a Craftmatic adjustable bed. I had a very good experience with the sales representative and the delivery men were also very good, helpful, went out of their way to show me things, and removed everything the way that they had promised to do it. I wanted the flexibility of the Craftmatic bed and I also like the massage feature. Even more, I like that I can raise the foot of the bed equally, because I use a pump device on my leg for one hour each day and it keeps it level.
Reviewed Dec. 6, 2017
The bed's adjustability is what I enjoy the most. With the Craftmatic, it's comfortable to change positions.
Reviewed Dec. 6, 2017
Craftmatic is the best we could find. Their sales rep is an excellent person to deal with. I enjoy everything about the bed. There were some adjustments learning how to use the bed but other than that, it's great.
Reviewed Dec. 6, 2017
I wanted a Craftmatic to sleep better. I am able to move it up and down to a more comfortable position.
Reviewed Dec. 6, 2017
I wanted a bed that I could raise up on. I also wanted one that I could rest my back on and raise my legs up to drain fluid. I bought a Craftmatic and had a really good informant to help me with my purchase. But they forgot to send me my little deals that keep the bed from rolling. So I called and they put them in the mail right away. I was really impressed. I enjoy the part of the bed that raises up my head in the air where I don't snore. I have also recommended it to several friends and some of my kin folks.
Reviewed Dec. 5, 2017
I enjoy the adjustable head and the vibration features of my Craftmatic bed. I love the product.
Reviewed Dec. 5, 2017
I had an excellent experience with the sales representatives and they, as well as the guys who came and set up the bed, were all very good. I contacted Craftmatic because my mattress was too weak on one side where I always get out of bed, so I know I needed a new one. I had my previous Craftmatic bed for 12 years before I got my second one. I've had a Craftmatic bed for 20 years now because I have a bad back. I have esophageal reflux so I have to be elevated. I like the new bed where it’s nice and soft. And I also like that I have switched up to a queen-sized bigger and longer bed. I was sliding down a lot and it was suggested that I get a longer bed, which I found to be very helpful.
Reviewed Dec. 5, 2017
I was attempting to get a better sleep when I bought the Craftmatic. Their sales rep was very nice and very helpful. I have the bed for about three years now and so far, being able to adjust it has really helped a lot. I get so much better sleep and I love its adjustability because it helps my body to feel better. I also had a back surgery and reflux, and the Craftmatic helps in everything. It’s a really good bed.
Reviewed Dec. 5, 2017
I needed a more comfortable bed so I got a Craftmatic bed. The sales rep was very professional and nice. And the reclining part is the feature I enjoy the most.
Reviewed Dec. 5, 2017
We had purchased a condominium and we got a brand new Craftmatic mattress and bed to set up in our bedroom. We like the adjustable feature of the bed and we have a very good King size memory foam. My wife and I still sleep together and having the extra width of the bed is nice and helpful with tossing and turning and getting comfortable in the bed, as we're getting older. Moreover, I had a very positive experience with the salesperson who was very helpful and had given me a great deal of information to make a good decision on finalizing our purchase. So, things have gone well and both my wife and I are very happy with our bed. I would recommend Craftmatic mattresses.
Reviewed Dec. 4, 2017
We enjoyed that Craftmatic is adjustable for my son. It has really helped him and he just enjoys it. It’s more comfortable than any other bed that he has ever owned. He just likes it so we appreciate Craftmatic for that. The bed is very reliable. Plus the Craftmatic sales representative is very pleasant and very knowledgeable. They satisfy me in every way they could. And the gentleman that put it in was very very nice. The language and the appearance were really nice. They took the bed up, unwrapped the bed at in front of my house, brought it in very gently and placed it. I appreciate Craftmatic for having such good people that works for them. They are very pleasant to deal with and I have already recommended them to several friends.
Reviewed Dec. 4, 2017
My husband and I purchased our first Craftmatic in the mid to late ‘70s and so we've had them for at least 30 years. Recently, after I called and requested for a new bed, two nice men came and installed it for me. It was very helpful for my husband to have the adjustable bed. I like the bed as a whole and I like being able to raise the head if I want to sit up and watch TV. The bed is a very comfortable for me. I would recommend Craftmatic.
Reviewed Dec. 4, 2017
My wife and I talked about getting a Craftmatic bed and when we saw the advertisement on TV, we called about it and purchased it. Their reps were excellent to deal with and since we got the Craftmatic, I sleep better at nights. We enjoy the vibrating and variable adjustments of the bed and it's a great asset to both my wife and myself. I thank them a lot for it.
Reviewed Dec. 4, 2017
The Craftmatic adjustable bed has versatility. I enjoy the way that it is adjustable, and it looks to begin in a comfortable position. I also interacted with an excellent Craftmatic sales rep.
Reviewed Dec. 4, 2017
I had a hospital bed and it broke. I had some extra money and my niece said that I could get a Craftmatic bed. I told her I could afford it so she said she'd call Craftmatic and maybe they could do something for me. I got my Craftmatic bed now and I love it. I had a stroke nine years ago and with this bed, it’s easy for me to get in and out. I could make my bed up easily, too, with no problem. I also like lifting up the head of the bed because I can’t lie flat. It’s as if I’m lying in a recliner chair and it’s so comfortable. Sometimes, I also turn on the massager and give me a nice massage. Then, I let the bed down a little bit and get a long sleep.
I’m in a safe bed with my Craftmatic and I tell everybody about it. I even recommended it to three friends. I let them get in and try it, and got the massager on for them. Then we went up and down the bed with my pregnant granddaughter. She likes to get in it and get the massager on for her back. My friends said that they loved the bed and that they’d go order them.
Reviewed Dec. 3, 2017
The sales representatives were great, nice, and really polite when I purchased a Craftmatic adjustable bed. I have trouble with acid reflux so I need to have my head raised. The Craftmatic is a good bed and I enjoy all of its features.
Reviewed Dec. 3, 2017
My previous bed was with me for about 10 years. Then I like the idea of sitting up in bed so I purchased a Craftmatic adjustable bed. I enjoy the head rest feature and the raising of it so I can sit up in bed. Also, the sales representative was great.
Reviewed Dec. 3, 2017
I like Craftmatic's adjustability on the feet and head because I was raised up with a broken ankle and I could adjust my feet to be raised where I get a good blood flow. I owned it for about five years and I have told all my friends and people that had asked about the bed where I got it from.
Reviewed Dec. 2, 2017
All was done on the internet and telephone when I purchased a Craftmatic adjustable bed. The salesman was excellent, very cooperative, and informative. I contacted my insurance company and they took the information from the salesman. It was all approved within one day and my insurance company paid for everything. The only thing I wish is that if the salesman would have said something about the heat then I would have bought and added that feature to the bed in a heartbeat. But I read something on it so it's partially my fault for not getting it.
I wanted comfort to help all my medical needs due to my disabilities. I'll never recover but I'll be comfortable at least.
I recommend the Craftmatic to all my friends and my enemies, especially somebody not that young would need to have it for the benefits. If there's any way you can get a Craftmatic bed instead of a hospital bed, do so. There are also adjustment factors in a hospital bed but they are not as comfortable and your body gets to the point that after a few days, you're very stiff and like you're part of the mattress. The Craftmatic doesn't adjust as a hospital bed since it's bigger. And you're able to use the vibration factor and the heat factor, which I don't have but wish I did, in order to adjust to feel better.
Reviewed Dec. 2, 2017
I needed a Craftmatic bed for my back and everybody was very helpful. At the time, I really needed help deciding what to get and my salesperson was great. The cost was good too. The bed has served its purpose and I like being able to put it in an upright position and raise my knees and my legs.
Reviewed Dec. 1, 2017
I researched several different beds in the adjustable category and because Craftmatic is an older company and in bed business for a long time, I thought they would be a safe company to deal with. The sales representative was a little sharp but he was okay once I cut him off and he proceeded to his business. I like the quick delivery and the set up crew was very neat and clean while setting everything up. With Craftmatic, I like the gel foam mattress because it prevents me from perspiring. I also like the fact that I can raise up the foot or the top part if I want to.
Reviewed Dec. 1, 2017
My legs hurt sometimes and with the Craftmatic bed, I can elevate them. I like the different positions that I can set the bed in. I enjoy the bed and it really helps me in any way it can. I’d recommend it to anybody.
Reviewed Dec. 1, 2017
I found a company on the internet selling Craftmatic and there's always a little distrust in so much promise. The salesman said the bed was everything that it could have been and I thought that it was a sales pitch but I needed it anyway. The delivery was on time and the installation of the backboard, the bed, and the mattress was perfect. The white glove was every bit white glove. I didn't know how the gentlemen were able to handle the taking out of the old ridiculous king size bed situation but they left the room spotless clean. Everything that the sales rep had said to me about the delivery, installation, and taking out of the old bed were all true and to the T. So, I have some respect for the company and I would recommend them to anyone.
My wife had just had back surgery and got out of the hospital. We needed some support that will lift her up a little so that she could watch TV and also get some adjustment for her to get off the bed. We bought two beds and it’s easy to push the beds together. We've been married for 57 years and I can't remember the last time we were so cozy together. Even more, I enjoy the the ease of adjusting of the bed for my back and legs.
Reviewed Nov. 30, 2017
I like the elevating part of my Craftmatic bed where I can keep my feet raised to reduce swelling. I'm very satisfied with the product. Since I've had it, I have recommended it to friends and would continue to recommend in the future too.
Reviewed Nov. 30, 2017
I had a serious fall in my home and spent some time in a rehabilitation location and when I returned home, my wife had purchased a Craftmatic adjustable bed for me. I find it very comfortable and very appropriate for my purposes. I like a very firm mattress, which is what I have on this bed. To some extent, I use the movable features for the back up and down and they're very useful. Craftmatic is a well-designed, well-constructed, very nice and strong bed. It’s a good transition for me from my hospital rehabilitation bed and I enjoy sleeping on it every night.
Reviewed Nov. 29, 2017
My mother has had a Craftmatic for 18 years and she had to get a new one a year and a half ago. The salespeople were phenomenal and did everything we asked them to do plus more. The Craftmatic adjustable bed lifts up the legs and head and the firmness of the mattress can be soft, medium, or firm if it is turned over. The whole experience has been great and they took care of my mother, which is wonderful.
Reviewed Nov. 28, 2017
I had a fine experience with the sales rep who sold me the Craftmatic adjustable bed. I have a bad back so I bought it and putting the feet part up relieves pain from the back. Also, I raise my head part up.
Reviewed Oct. 20, 2017
Disappointed - no receipt - no remote - very uncomfortable bed. I was so looking forward to having a great experience with this purchase for which I have yet to receive a receipt although the purchase was clearly charged on my credit card. My bed was delivered yesterday. The two guys who delivered and setup the bed were amazing. However, the remote was not shipped with the order. The guys waited until I contact Craftmatic to report the missing remote and get a resolution.
After being on hold for about 15 minutes, I did speak with a representative. I reported the missing remote. The representative asked me if I was sure it was not included in the accessories box. That was odd, but I checked the box and so did the guys who set up the bed. She asked for my phone number to retrieve my identity and contact information. She then told me that she would send out the remote. I asked if I could get compensated for the inconvenience. She said I workdays receive the remote free of charge. WHAT? The cost of the remote was included with the cost of the bed. So not free, already paid for. And as far as shipping, it was their mistake so I shouldn't be charged for shipping anyway.
I asked if she would consult her supervisor. She put me on hold for about 5 minutes and came back with this solution: Craftmatic would compensate me $100.00 for inconvenience and overnight the remote and I would receive it the next day (Friday). Friday about 11:00ish am, I called Craftmatic to see if I could get the tracking number for the remote that was overnighted. The first person I spoke with did not see any indication that remote had been shipped. She put me on hold.
A different person/department returned to the call and I restarted my situation and contact information. Again, I was put on hold. Representative returns and says the remote would be sent out today and Zimmerman would receive it tomorrow. I told her that was what I was told yesterday. So she says the request was put in after time required to process the order so it wasn't sent out yesterday.
So why didn't the order get processed first thing this morning? Why was it necessary to put in request again? Any rate I asked if I could get the tracking number for the order. She said she did not have it because order had not been processed. I asked if she would email tracking number as soon as order processed. She said she would. At this point, I suspect I will not get the remote tomorrow. What I have now is simply a flatbed that is extremely hard. Sleeping on my hardwood floor is more comfortable. But, I have 30 days to try it out. That said I will not pay to exchange the mattress. Stay tuned. I pray this story has a happy ending real soon.
Reviewed Oct. 17, 2017
Craftmatic does more than any other bed. I like it very well. It's very restful and helpful. It's the best bed on the market that I’ve ever had. No one else can come close to Craftmatic. Moreover, their sales rep was very nice and helpful.
Reviewed Oct. 15, 2017
We've had our previous bed for 15 years when we purchased a Craftmatic adjustable bed. It’s adjustable and very comfortable. Also, the sales representative was very good and helpful. Then they followed through in everything they promised and I had very good experience. I’m enjoying the Craftmatic bed.
Reviewed Oct. 15, 2017
I have had a stroke so I needed a better way to sleep. After I've seen the commercial on TV, I bought a Craftmatic adjustable bed. It’s real comfortable and it raises the head up.
Reviewed Oct. 14, 2017
After a very satisfactory interaction with the Craftmatic salesperson, we purchased a Craftmatic adjustable bed. There are issues with my wife’s hip and the bed is very comfortable, well-built, and does what it’s supposed to do. Also, we enjoy the pillow top adjustment. The bed is everything I hoped it would be, and I'm very satisfied. I'd definitely recommend Craftmatic to a friend.
Reviewed Oct. 14, 2017
I like raising the head of the Craftmatic bed and makes it very comfortable for sleeping. Also, Craftmatic took our old beds away and they set up the new bed and it was ready to go. I appreciated that very much. Their sales rep was wonderful as well.
Reviewed Oct. 14, 2017
The Craftmatic adjustable bed is better for my back and I enjoy being able to adjust it. Also, I had an excellent experience with the sales representative.
Reviewed Oct. 14, 2017
I got a Craftmatic adjustable bed due to its price and reviews. The experience with their sales rep was good and I enjoy the movable base of the bed for back comfort.
Reviewed Oct. 13, 2017
For 25 years I've had Craftmatic. I went for the brand because it provides convenience and it helps me with my health problems. I enjoy the vibration and the reclining of the headboard and the elevation of the feet. Plus their sales reps are excellent. I would like to thank them for exchanging one bed for another one which made me comfortable. I adore the mattress and I'm very happy with it.
Reviewed Oct. 13, 2017
We totally enjoy our Craftmatic bed. I like the head as it goes up and then my feet goes up and I get a comfortable position. We had some issues to begin with, but the rep worked it out with us and we’re happy that he did. I would definitely recommend Craftmatic to somebody or anybody that’s looking for a bed, and the investment that you put in with peace of mind and total relaxation.
Reviewed Oct. 13, 2017
I've had my previous bed for approximately 10 years and then I had to get a new mattress. An excellent sales representative sold me a Craftmatic adjustable bed and I enjoy using its complex mechanism.
Reviewed Oct. 12, 2017
My wife wanted to keep the control light on longer so she could study the buttons. After a few experiments the programming was lost. Now it must be some kinda state secret as to how and reprogram the device. We sit here trying to find information about the highly protected sequence. No proper response from the installers who acted as though they were our best friends come over for a visit. Now I am sure they are sound asleep at home and we are frustrated and angry!
We have tried calling you multiple times to assist. Each time a lady answers and says "we are not interested" and hangs up. We also left a voicemail. We will continue to attempt to contact you or please feel free to call back in.
Reviewed Oct. 12, 2017
I've a broken back so I got a Craftmatic adjustable bed. I enjoy its feature where I can raise my head and legs up to help leg circulation.
Reviewed Oct. 12, 2017
My legs are full of water and I needed to raise them, and I enjoy my Craftmatic bed's leg lift part. Craftmatic's sales representatives were very good. And there was a glitch in the remote and the motor, and they fixed it. They were quite nice in how they handled it, too.
Reviewed Oct. 12, 2017
I had my previous bed for 15 years and then I bought a Craftmatic adjustable bed. The bed is made of very high quality materials and its engineering is very good. I like the ability to adjust it to fit my sleeping position and be very comfortable. Also, the sales representative who sold the bed was excellent.
Reviewed Oct. 12, 2017
My mother-in-law needed a more comfortable bed. We bought a Craftmatic from a very good salesperson and now she enjoys the adjustable headrest and footrest of the bed.
Reviewed Oct. 11, 2017
The Craftmatic sales rep was very good. I like the lift feature of the bed, it helps me get in and out of it better. I enjoyed the vibration of it and I’m very satisfied.
Reviewed Oct. 11, 2017
The Craftmatic sales representative was fine. I bought a Craftmatic bed because of a family illness, and I would recommend the bed, too.
Reviewed Oct. 11, 2017
The price and the free delivery and take away of the old mattress were three things that led me to buy a Craftmatic. I had very good experience with their sales rep. He was very helpful and genuine. I enjoy the adjustable head part of the bed because it allows me to sit up and watch TV, and I also leave it up a little bit when I’m sleeping which helps with my acid reflux. It was definitely worth the money that I spent for it and the continuing customer service has made it definitely worthwhile.
Reviewed Oct. 10, 2017
I had three Craftmatic beds before I purchased the last two and I’ve had the last two for about a year. Their sales rep was fantastic, very helpful and really tried to make sure that we were pleased and satisfied with the bed. I enjoy that the beds are adjustable too.
Reviewed Oct. 10, 2017
The first Craftmatic bed I had was because I wanted to try it out. I wanted another one in and it took me a while to be able to get one. Everything went great with their sales rep and I really like their bed. They're hard and they're easier on my back. I can roll up either to the top or the bottom and I just love it. I like the head a lot because I could raise myself up. I like to read when I go to bed. That helps me go to sleep and I can roll on it just a little bit and I can lay there and I can read. I very seldom use the foot though.
Reviewed Oct. 10, 2017
I had a great experience with the sales rep who sold the Craftmatic adjustable bed and I received the bed in March. I enjoy using the head up most because that way I can read better in bed.
Reviewed Oct. 10, 2017
I purchased a Craftmatic adjustable bed based on word of mouth advertising. My experience has been very good. The bed is comfortable and adjustable, which I love. I definitely would recommend it to a friend.
Reviewed Oct. 9, 2017
I've had my Craftmatic adjustable bed for 7 years and I went to purchase one because of its vibration feature. I also like when it raises up. I can watch TV better that way. Plus they also have a good sales representative.
Reviewed Oct. 9, 2017
I was having trouble and I would sleep in a lounge chair to sleep better. When I heard about the Craftmatic bed, I thought it might help. My wife and I bought side by side beds, and we both really enjoy that we could be comfortable. Also, I especially enjoy the elevation feature, which raises the top part of my body. I really like Craftmatic's reliability.
Reviewed Oct. 9, 2017
I slept on a recliner for seven years after surgery and Craftmatic was a good brand name, and so I went with Craftmatic. It's adjustable and very comfortable and I enjoy those two features the most. I also had an awesome experience with their rep.
Reviewed Oct. 8, 2017
I like that the Craftmatic adjustable bed is automatic and I also can lower my head or the feet at any time I wish to, together and separately. Also, their sales rep was real nice.
Reviewed Oct. 8, 2017
A friend's experience made me buy my own Craftmatic adjustable bed from a good salesperson. I enjoy sitting upward on the bed. I'd recommend Craftmatic.
Reviewed Oct. 8, 2017
The sales rep who sold me the Craftmatic was very friendly, courteous and professional. I like the way the Craftmatic is made of solid, good construction and also the positions that it has.
Reviewed Oct. 7, 2017
We enjoy our Craftmatic bed, and I like lifting the back of it because it's easy to read and do computer things. We would recommend it to a friend.
Reviewed Oct. 7, 2017
I have a bad back and I figured that maybe by getting one of those adjustable beds would help me sleep better so I bought a Craftmatic bed. The head raises and the knees come up, and I sleep a lot better with Craftmatic. I also had a very enjoyable and very good salesman. Their reps don't hound you. They're very courteous as well. The delivery men were also very nice. Since I’m by myself, they helped me move my other mattress out. It was a very good experience overall.
Reviewed Oct. 7, 2017
My wife and I are up in our late 60’s and we wanted comfort in our bed, and to be able to sit up to read and to watch TV and eat. We love all the features of our Craftmatic bed. We enjoy how the head and the feet lift up and the vibrations that it does. I also appreciate Craftmatic working with me in making my payments to get the bed.
Reviewed Oct. 6, 2017
I had previously owned a Craftmatic for years before and the sales rep went over and above. This is my second Craftmatic bed and that gentleman was just awesome too. The sales representatives are just over the top. Everything about Craftmatic are --- the people and the bed. I have a back problem. I also can't sleep just laying flat. I enjoy the most being able to sit up and watch television with my Craftmatic bed. I can also sleep if I choose to while sitting up. I also enjoy my massager.
I live in South Central and I've never been rich. I struggled. I was a single parent and I was in foster care many times in my life. I didn't have sometime some place to live and so I never dream that I would be able to afford to sleep on a bed like this in my lifetime. I am almost 73 now and it's just a blessing that they all have made it possible for some of us who perhaps may have never been able to live like a queen. I've been able to, in this instance of having such a wonderful bed, live like a queen and I want to thank Craftmatic so much.
Reviewed Oct. 6, 2017
A very nice sales rep attended to me and I bought a Craftmatic bed. I like the ability to raise and lower the head and the foot of the bed. Also, I really like the vibrating part.
Reviewed Oct. 6, 2017
Craftmatic has terrific reviews and price point. The salesman was wonderful and made the purchase very easy. I enjoy using the bed's adjustability.
Reviewed Oct. 5, 2017
Craftmatic was recommended to me by friends. I enjoy raising the foot part of it. My experience with the sales rep was fine and I'd recommend them overall.
Reviewed Oct. 5, 2017
It was a very good experience with Craftmatic's representative. I got the bed for health reason and I enjoy the bed's head elevation feature.
Reviewed Oct. 5, 2017
My doctor told me to have my head elevated and pillows did not work so I bought a Craftmatic bed. Their sales rep was very good. I love the mattress and I love being able to put my legs and head up according to doctor's directions. The mattress feels just great to sleep on as well. The men that came out to put it up were spectacular. They worked with me and I wanted it close to the floor so that I could get up on it. I don't have legs and they did it just like I wanted and it's perfect. I would recommend it to a friend and I would say, "Try Craftmatic. They are great."
Reviewed Oct. 4, 2017
I got a really good deal when I purchased a Craftmatic bed. The sales rep was so nice and helpful, and she answered all my questions before I can even ask them. The delivery and set up team was really nice and fast. I thought I was in for a three hour set up, but when they got here, it took them about 45 minutes to get the bed together and get it all going and teach me how to use the remote. It impressed me so much how quickly the setup and everything went.
I love being able to sit up in bed and watch television and being able to adjust my sleeping so that I'm sitting up a little bit as well. I really needed that feature. My husband and I both enjoy our bed. We've had it for six months and I wouldn't give anything for it. It's a wonderful bed and it works great. Craftmatic has had a positive reputation over many years. And my husband and I have both been pleasantly surprised with the experience and the comfort and ease of use of the bed.
Reviewed Oct. 4, 2017
My aunt had a Craftmatic and I heard a lot about it. I bought my own Craftmatic and the sales rep was very good. I enjoy its feature for raising the head up.
Reviewed Oct. 4, 2017
I had my previous bed for 8 years then I bought a Craftmatic adjustable bed. The sales representative was good. Now, I enjoy the bed's adjustability.
Reviewed Oct. 3, 2017
The Craftmatic sales reps were all wonderful. I have never dealt with a better group of people and I thank them all for that. I like the bed because I can put my head and legs up and it takes stress off my back. For the first time in years, I have been able to get out of bed without pain and for me that is like a miracle.
Reviewed Oct. 3, 2017
I enjoy raising my feet. Every part of the bed was very good. Delivery and set up was also very professional. The sales rep was also very good.
Reviewed Oct. 3, 2017
We had severe back issues and we needed a bed that would help to alleviate those symptoms, so we got a Craftmatic adjustable bed. Dealing with the sales rep was wonderful. We've had our Craftmatic bed for five years and we like its adjustability because there’s a different need on different days and both my husband and I can change our settings to what we need for that evening. Our pets love the bed too.
Reviewed Oct. 2, 2017
I had an excellent experience with the Craftmatic sales rep. Their bed is very comfortable and I like the vibration feature.
Reviewed Oct. 2, 2017
Craftmatic's tv commercial was very good. I've had my previous bed for 16 years so then I bought a Craftmatic adjustable bed. It is my second adjustable bed and much better than the old one. I enjoy the whole Craftmatic bed. The massage is wonderful and I absolutely love the new headrest. Also, I had the most pleasant experience with the sales representative. He was very good and he answered all my questions.
Reviewed Oct. 2, 2017
Craftmatic has good reviews and the sales rep who attended to me was excellent. I got a Craftmatic and I enjoy the adjustable base the most since I like to read in bed. It's a very comfortable mattress.
Reviewed Oct. 1, 2017
We liked the price of our Craftmatic adjustable bed and we had an excellent experience with the sales rep. We've had the bed for five years now and it has been wonderful and a plus for my mother. She’s elderly and recently broke her hip, and the bed has helped her. It lets her sleep much better and she can adjust the setting according to how she’s feeling, like if she has some back pain. The adjustability is the feature of the bed that we enjoy the most because it allows my mother to sit up and that helps with her acid reflux. We also like the massage feature.
Reviewed Oct. 1, 2017
With the Craftmatic bed, I enjoy being able to lift my feet and my head and I especially enjoy the vibration.
Reviewed Oct. 1, 2017
I know people who had Craftmatic and were very pleased with them so I purchased one of my own. The set up crew was very efficient at work and they cleaned up after themselves and gave us a good briefing on how to operate the bed. I like the adjustability. I have to sleep with my head elevated. The bed elevates my head and also supports my back at the same time. I am well-satisfied. It has done everything that it’s claimed to do.
Reviewed Sept. 30, 2017
I had a Craftmatic for 15 years and a good sales representative sold me a new one. I like the adjustment features of the bed the most.
Reviewed Sept. 30, 2017
The Craftmatic sales rep was very cordial and I enjoyed talking to him. The bed is comfortable and it’s relaxing to sleep at night. I would never go to a regular bed because I’ve always enjoyed the different positions that I can get on a Craftmatic bed. I would recommend it to a friend.
Reviewed Sept. 30, 2017
I have problems with my back and an excellent sales rep sold me a Craftmatic adjustable bed. I use all of the bed's features for the comfort and for lesser pain in my back.
Reviewed Sept. 30, 2017
I decided to get an adjustable bed from Craftmatic because of its price and their sales rep was good.
Reviewed Sept. 29, 2017
I had a great experience with Craftmatic's rep. We bought the bed for my mother’s health and being able to adjust it is the feature that we enjoy the most.
Reviewed Sept. 29, 2017
I had a Craftmatic bed for 38 years and it was time to get a new one. Their sales rep explained everything in full detail and made me feel very comfortable. I enjoyed its feature where you can move the head and foot up and down. I’ve had a number of surgeries and without the Craftmatic bed, I would probably have to rent a hospital bed. It’s been really wonderful.
Reviewed Sept. 29, 2017
I’m on my second Craftmatic and I wouldn’t do without it. I like that I can adjust the bed and not bend over to make it up. And also, if I need to have my head elevated and if my feet are bothering me, I can raise them. I use the vibration, too. It’s a very good bed and I would recommend it.
Reviewed Aug. 18, 2017
I purchased a Craftmatic bed to help with my back problems. My experience with their sales representative was very good. I really enjoy being able to adjust the height of the headrest.
Reviewed Aug. 18, 2017
We needed a replacement for our waterbed and thought it was time for an adjustable bed. We tried one we did not like and settled on the Craftmatic. It was an online-only purchase and we would have liked to have been able to see the bed before we purchased it. But the online purchase was very easy and any problem was solved immediately, and we enjoyed being able to get the mattress. We enjoy the adjustable head and foot placement of the bed and the mattress is most comfortable. Also, it's nice to know that Customer Service follows up and that we have a phone number to contact if we come up with any problems with our bed.
Reviewed Aug. 17, 2017
I have bought a Craftmatic bed for correct positioning. I enjoy the number of adjustments that I can make with it. The people who represent Craftmatic were positive and knowledgeable. I have already recommended this bed.
Reviewed Aug. 17, 2017
Our Craftmatic is very comfortable and we're really enjoying it. I like my head extended or elevated, and my husband does also. It was much cheaper than the other types of beds. The sales rep was very helpful too. I would recommend Craftmatic to a friend.
Reviewed Aug. 16, 2017
I have health issues and I enjoy adjusting the back and legs of my Craftmatic bed because it helps me to sleep in a reclined position rather than lying flat. Their sales rep was wonderful and he really worked and helped us to decide the best bed for us. Overall, Craftmatic is great.
Reviewed Aug. 16, 2017
The salesman at Craftmatic was very helpful in giving us information about what we should get and need. I was happy with him. I like the bed's adjustability, being able to raise the head area up, and also to raise the knees. Also, I liked the warranty that came with it compared to other beds that are out there. I would definitely recommend the bed to a friend.
Reviewed Aug. 15, 2017
I purchased a Craftmatic bed for its comfort. It is adjustable and makes the bed comfortable. The Craftmatic sales rep was good.
Reviewed Aug. 15, 2017
I had a whole knee replacement and I was having trouble sleeping. The Craftmatic bed helps me sleep. I enjoy the bed.
Reviewed Aug. 14, 2017
We purchased a Craftmatic adjustable bed in 1980 and we liked it so we called Craftmatic when we needed a new bed and the sales representatives were very informative gentlemen. Craftmatic allows my husband to raise the bed to the level that his doctor wants him to sleep. I'm also able to sleep at the level that I'm comfortable with. We like being able to raise the headboard and the footboard to our pleasure. It has been a fantastic experience for us and I would definitely recommend it to a friend.
Reviewed Aug. 14, 2017
I raise the head of the bed a little. Ronald's back bothers him and he has his raised some, too. I wish I had a headboard for it but I enjoy sleeping on it every night and I'm so proud of it that I sleep real good. I'm very happy and I would recommend Craftmatic to a friend.
Reviewed Aug. 13, 2017
I like the price of Craftmatic adjustable bed. Since getting it, I've mostly enjoyed its adjustability feature. I can raise my foot or my head with it.
Reviewed Aug. 13, 2017
Because of our health, we decided to get a Craftmatic adjustable bed. Our experience with their sales rep was very simple. We had a delayed shipment for longer than they wanted because we were gone on vacation. But now that we have the Craftmatic bed, I enjoy the reclining head feature the most 'cause it puts us in a position where my back doesn't hurt as much.
Reviewed Aug. 12, 2017
The Craftmatic salesperson was wonderful and the whole set up, including the light-up underneath and the remote control, is fantastic. Also, the mattress is great and the head and foot raising up make it so much better after a major hip replacement.
Reviewed Aug. 12, 2017
The Craftmatic sales rep was very good and I got their adjustable bed because of the warranty. I enjoy the bed's adjustable feature and I would recommend Craftmatic.
Reviewed Aug. 11, 2017
I like the price and the ratings on the Craftmatic bed. I had an excellent experience with the sales rep. However, I had a little problem but they came straight out and fixed it. They were very prompt and fast. What I enjoy most about the bed now are the adjustable head and foot.
Reviewed Aug. 11, 2017
The price and quality of Craftmatic adjustable beds made me buy one. I like the bed's adjustability and I can adjust it to exactly the position I want for a good night's sleep, which is always a big deal. Also, their sales rep was very nice and good. I would recommend Craftmatic wholeheartedly to anyone who might be considering to buy one.
Reviewed Aug. 10, 2017
Ok, I understand the sales pitch... play up the bed and play down the high cost to return since you will love it anyway (or maybe not), but when I only live 4 hours from the warehouse it seems a bit excessive to be charged $1000 for a return. The real issue is the Assurance Program though. If you pay $3800 for a bed and adjustable base, and you don't like the mattress... you are stuck with a $3800 base (not worth it).
The assurance program only covers a one time mattress swap, but if you don't like the second mattress you can't return the base (buyer beware). As so many other adjustable bases they call the massage "quiet" but it is very hard to hide the should of those vibration motors... especially on any setting higher than low. In the end we found the dual density mattress too firm or slide sleepers and the risk was too high to get stuck with the base. Best to go to Serta where they will pick it back up for free! The high pressure sales reeled me in, hopefully you will read this first and move on.
We do not charge for the return. You are responsible for return shipping but you have the option of using any carrier you like.
Reviewed Aug. 10, 2017
I had a bed that I bought in 1991 then I tried Craftmatic adjustable bed and I love it. It's much better and I enjoy all of its features. Everything was very great and I couldn't ask for any better. Their sales representative was very nice and he recommended a lot of things I didn't even know they had. I recommend Craftmatic.
Reviewed Aug. 10, 2017
I liked the change that I could put on the Craftmatic bed and I enjoy getting my head lifted when I'm lying down. I'd recommend them.
Reviewed Aug. 9, 2017
I got a Craftmatic Adjustable Bed and the sales representative was very pleasant to deal with. The bed has the flexibility of moving itself up and down. It's also very comfortable and we can watch television comfortably. I like the idea of being able to adjust the bed to my body.
Reviewed Aug. 9, 2017
Dealing with the sales rep of Craftmatic was an excellent experience. The adjustment of position was the reason I bought a Craftmatic bed and it's also the feature I enjoy the most.
Reviewed Aug. 8, 2017
I have a broken back and I bought a Craftmatic bed and I've had a good experience with their sales rep. I like that the bed allows me to raise my feet.
Reviewed Aug. 8, 2017
I have purchased a Craftmatic bed because of my medical condition. Their sales representative was great.
Updated review: Aug. 16, 2017
This is a follow-up to a review I submitted on August 7 regarding a purchase I'd made for my husband who had been diagnosed with cancer and went to his eternal home before the bed was delivered. I called to cancel the order and, now know, was given incorrect information about the cost to do that. Dadai ** just called from Craftmatic to let me know that the company is giving a complete refund with no fees associated with that process. She expressed her sympathy for my situation and sincere apology for what I'd been told. An answer to prayers in many ways... Craftmatic is indeed the company I thought it to be after all. Thank you for your help.
Original Review: Aug. 7, 2017
On July 11 we learned that my husband had lung cancer that has metastasized to his bones as well. We felt it was important for him to have a good resting place so ordered a bed on July 13. He was hospitalized on July 21. I postponed delivery because I didn't want to leave him. He went to be with the Lord on July 31. I contacted to rep I had purchased thru by email and finally called to speak with him after postponing delivery again while he tried to help me. The conversation was not at all what I expected because he told me that I would be charged almost $1000 if I do not go ahead and take the bed.
I had explained to him the reason for the purchase in the beginning and felt he was very helpful. My opinion now is that the company has no compassion for the individual. I will be forced to sleep alone in a bed meant for my husband who doesn't need the comfort of the bed any longer or I will be out of almost $1000 with nothing to show. I'm totally and extremely frustrated and disappointed.
Very sorry for your loss. Someone gave you incorrect information. I am having a manager give you a call.
Reviewed Aug. 7, 2017
My experience with the Craftmatic sales representative was extremely good. Everything was handled professionally and in a timely manner. I'm 90 years old and I enjoy the comfort of getting in and out of the bed. What I enjoy most about my Craftmatic Adjustable bed is the raising of the head and the feet, and the massage.
Craftmatic® Adjustable Beds Company Information
- Company Name:
- Craftmatic Internet Sales/Craftmatic Mattress
- Year Founded:
- 1978
- Website:
- www.craftmatic.com
