Craftmatic® Adjustable Beds Reviews
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About Craftmatic Adjustable Beds
Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.
Visit www.craftmatic.com- Wireless remote controllers
- Safety lights and locks
- Programmable positions
- Can’t order online
- Must pay shipping for returns
Craftmatic Adjustable Beds Reviews
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Reviewed July 21, 2018
I needed an adjustable bed for my back. I opted to buy a Craftmatic bed and I had a good experience with the sales rep. Since using the bed, I've enjoyed its adjustable head and foot parts.
Reviewed July 20, 2018
I had a really nice encounter with the Craftmatic sales rep when I purchased the bed. With my Craftmatic bed, I enjoy being able to raise my head.
Reviewed July 20, 2018
My wife and I both needed a bed that is comfortable and can do elevations on our head and feet. And we enjoy using the Craftmatic bed. There are so many features and it’s really comfortable. Also, their sales rep was a nice guy. He explained everything in detail and he never changed from the time that we sat down with him until the time that he arrived and put in the bed.
Reviewed July 20, 2018
We decided to give the Craftmatic adjustable bed a try and our experience with their sales rep was very good. Since then, I've been enjoying the comfort of the bed and the other features like being able to adjust it.
Reviewed July 19, 2018
I have back problems and when I read in bed, which I do a lot, it's very difficult to find comfort in bed with pillows. And in military quarters, the bedrooms are small so I needed a bed that would fit in the room with the other furniture that I have and the Craftmatic bed fit the bill. It is adjustable and I like that I can get comfortable just by pressing a button. Also, their reps were very good, helpful and polite.
Reviewed July 19, 2018
Craftmatic's advertisement made me buy their adjustable bed. I had an excellent experience working with their rep. I enjoy the bed's back massage feature.
Reviewed July 19, 2018
I like that my Craftmatic bed is adjustable and I also like the vibrator for my feet and head. I had a Craftmatic bed before and then, I switched to another bed and did not like it and I went back to Craftmatic. My experience with the Craftmatic sales rep that I had when I got my first Craftmatic was very nice. And then, for the second one, I went ahead and called Craftmatic because I wanted another Craftmatic bed. Also, when they came and hooked up my bed, they were very nice and punctual, and that means a lot.
Reviewed July 18, 2018
We owned a Craftmatic prior to our recent purchase, and we went ahead and got another one due to comfort. I enjoy raising the head up. Also, dealing with their rep has been excellent.
Reviewed July 18, 2018
I have back aches and I enjoy the adjustable feature of the Craftmatic bed the most because it gives me a better body position. It’s a good operating bed and has good quality.
Reviewed July 18, 2018
I like the Craftmatic's head up feature for sleeping comfort, the feet up feature, and the night light. I also had an excellent experience dealing with their sales rep and have recommended Craftmatic to friends.
Reviewed July 17, 2018
I liked the price of the Craftmatic bed and you can’t beat its warranty in the industry. The rep was very knowledgeable and knew the ins and outs of the bed and the mattress. The bed is good and I can position my head and feet and it makes it more comfortable. It's been a good experience and I would recommend the Craftmatic bed.
Reviewed July 17, 2018
I had a wonderful experience with the sales rep of Craftmatic. They had very good service and attention too. Delivery men were also very helpful in setting everything up and explaining everything to us. We enjoy the raising the head or the feet part of Craftmatic. It relieves back problems.
Reviewed July 17, 2018
The Craftmatic bed gives me a relief after a day of work. When I bought it, the sales rep who assisted me was very good and I like the raising of the legs which takes the pressure off the back. Overall, I was happy with my experience and I have recommended Craftmatic to a friend.
Reviewed July 16, 2018
The comfort of being able to adjust the Craftmatic bed and raise it for sleeping made us choose to purchase it. We enjoy the adjusting the upper part of the body and the massage the most. It’s also comfortable to adjust for watching TV and when my legs swell. I would recommend Craftmatic to a friend. I also had a wonderful experience with their sales rep. He was very helpful.
Reviewed July 16, 2018
I love the way the Craftmatic Bed operates and the way we sleep in it. You can raise your head and feet and get in a comfortable position. Their sales rep was also very good and our overall experience was very satisfactory.
Reviewed July 16, 2018
Craftmatic is a great bed and I enjoy its ability to be lowered and raised. I bought it for comfort and I’d recommend it to a friend.
Reviewed July 15, 2018
When I had an operation on my shoulder, I decided to purchase a Craftmatic adjustable bed. My experience with the sales rep was good. The feature of the bed that I enjoy the most is when its head part comes up.
Reviewed July 15, 2018
I would definitely recommend the Craftmatic bed. Before this, I had also purchased a Craftmatic bed in 2004 and I enjoyed being able to raise and lower the head and the foot of the bed. On this purchase, the sales representative was extremely helpful and he answered all the questions that I had. I like that the new bed has a light. We can press a button and it will light up so that we don’t have to walk around in the dark. We really enjoy that feature.
Reviewed July 15, 2018
I liked the price and the warranty of the Craftmatic bed. So, I decided to purchase one. Their sales rep was very helpful, very informative, and very supportive of any questions I had. And it's a wonderful bed. The vibration feature really helps me a lot to go to sleep at night.
Reviewed July 14, 2018
When I had hip surgery, I couldn’t sleep in the bed and I was sleeping in the right corner. I saw Craftmatic's ad on TV and I figured I'd give it a try. I had a good experience with their sales rep. The best feature is its ability to adjust to how we need it to adjust.
Reviewed July 14, 2018
The gentlemen who delivered the bed were very courteous and helpful in showing us how to use the controls. Now, I like being able to elevate my head while using the Craftmatic bed.
Reviewed July 13, 2018
I needed something to help me health-wise so I was looking for the best thing I could find and it was the Craftmatic bed. My experience with the Craftmatic sales rep was excellent and it was wonderful to talk to the man and learn about the bed. I enjoy being able to put the Craftmatic bed in different positions. I have a lot of problems like bad knee, bad legs, bad body parts. I would definitely recommend the bed.
Reviewed July 13, 2018
We wanted to have a Craftmatic bed. We’re getting older and it would help us sleep better. Their sales rep was good and so far, we like the adjustable part of the bed.
Reviewed July 13, 2018
I had good service from Craftmatic, and my experience with their sales representative was fine. I also had a Craftmatic bed for 12 years before I got this new one. I enjoy raising the head and the feet of my bed.
Reviewed July 12, 2018
My experience with the sales representative was very good. I was having trouble with my back and that was why I purchased the Craftmatic bed. I enjoy being able to keep my feet up the most.
Reviewed July 12, 2018
I had an accident and I needed a good bed. Craftmatic is one of the best beds I've ever slept on. I like the top and bottom lifting up, and I like the massage feature. They help make me sleep better. Everybody at Craftmatic was good and I had a great experience.
Reviewed July 11, 2018
It’s nice and convenient for reading at night. My experience with the sales representative had also been very good and I have referred a friend to give Craftmatic a buzz as well.
Reviewed July 7, 2018
We bought the beds about 2 years ago. I always remember the commercial from hearing it for years on TV so I thought I couldn't go wrong. I wish I would have done some research on adjustable beds first. Well first off it was way overpriced now that I have checked around. The next thing is the mattresses won't stay on the adjustable part at all. Not when it's flat, not when it's up. Never really. We are constantly pushing the mattresses in. We have tried to tie them together, we have tried to tie them to the adjustable part, you name it we have tried it.
The next problem is we have hardwood floors. The bed are two full units side by side but they might as well be in two different rooms. They just won't stay together. Ok, now here is the worse problem of all, after about a year of adjusting these adjustable beds, they just stopped adjusting. We finally figured out the remotes stopped working. What we didn't know was the replacement remotes cost $125.00 each! Now that is just insane. So here we spend about $5000.00 on the beds and now we can't afford to pay $250.00 for the remotes. I don't know maybe we just got a lemon of a bed but I would not advise anyone to get this bed. I have seen and lied in a split top adjustable from Costco that was half the price and twice as comfortable and efficient from what I could see.
We have tried repeatedly to contact you and have left numerous messages. Please contact Danai at 800-245-0205 ext 5030 if you require further assistance.

Reviewed June 27, 2018
Updated on 9/29/2021: They replaced the base 2 months after purchase and within a year replaced the remote control 2 times. Now the motor needs to be replaced in the back of the bed because it will not go all the way flat. I was finally able to talk to the service department and they are mailing a replacement motor. Craftmatic Service gave me an 800 phone number to arrange for a technician, they gave me 2 technicians' phone numbers because they don't do repairs. One of the technicians retired 10 years ago and the other phone number is a bad number. I have called Craftmatic and they hung up when transferring me to service - called back and was transferred to Service with no answer so had to leave a message - waiting for call back. I have one bed purchased in 2005 that still works great for my daughter, but the Legacy bed purchased in 2018 has had multiple problems - I would NOT purchase a Craftmatic bed again.
Original Review: I have had a Craftmatic Legacy bed for the last 10 years and in May 2018 purchased an addition bed. After about 4 weeks the new bed started being unresponsive to the control. I called customer service and was told I would get a return call but after approximately 2 days there was no return call. I called again and in a few hours I did get a return call to unplug the bed. It worked for about 2 days and now it is having the same problem again.
I called and left a message and got no return call. I called again and spoke with customer service. I was told someone would call back. I waited 2 days. No callback. I called again and spoke with the service manager who told me I would be called back within the hour. 24 hrs later no call. It took me 27 minutes and 8 phone calls to finally get a salesperson to write up a service ticket and transfer me to service where I had to leave ANOTHER message. Still waiting for a resolution. They would not let me talk to anyone above service or sales.
I understand this has been resolved and we sent you a replacement.
Reviewed June 5, 2018
I bought a Craftmatic Legacy bed. After a week of use I decided to return the bed. For over 3 weeks now they have been giving me the run around about returning the bed. I will not recommend using Craftmatic beds. By the way I am still waiting to hear from them. I keep calling but they will not answer my calls. For a nationwide company they are not very consumer friendly.
Reviewed May 27, 2018
My wife and I are very satisfied with our Craftmatic bed. Because of its elevation feature, I can sleep better. I also had a good experience with their sales representative.
Reviewed May 27, 2018
I had a great experience with the sales representative. I got a Craftmatic adjustable bed for my back and like the way it sets up.
Reviewed May 27, 2018
I bought the Craftmatic adjustable bed for my wife and it was wonderful raising my head if I feel the need. You can also raise your feet and get a massage. I had no problems dealing with the sales rep and the experience was beautiful. This is my third bed and I love it.
Reviewed May 26, 2018
I have slept in a recliner for a couple of years. When I bought the Craftmatic I thought I could go back to sleeping on a bed. That didn't happen. The mattress is so uncomfortable that I couldn't sleep on it. I called CS and they said, "Flip it." So I did. Not any better. I called again they said, "Turn it." I did. No better. Bottom line is after trying all these ways of trying to sleep on this mattress it was past the 30 day trial. I would not recommend the Craftmatic for this reason.
Reviewed May 26, 2018
Craftmatic is really good for me and I enjoy the settings of the different positions. I also have reflux and I can raise the back of the bed with no problem.
Reviewed May 26, 2018
I love my Craftmatic adjustable bed. I had some medical problems and I heard that this bed could be very helpful, so I made the phone call. Nancy, the sales rep, was absolutely great. I would not have bought the bed except for her and I thank her all the time for it. The bed's price was comparable, the delivery was exceptional. The best feature of the bed is having the head up. It is also very firm and comfortable and it helps with my back problems. I got the best bed ever and I could not ever go back to a flat-bed again.
Reviewed May 26, 2018
It was a good experience with the Craftmatic sales representative. I have a back problem so I considered getting an adjustable bed from them. And since having one, I enjoy the raising of the leg and the back of the bed the most.
Reviewed May 25, 2018
We had an adjustable bed in another house and when we bought another house, we wanted another bed in it. We bought a Craftmatic bed and we had a pleasant experience with their sales rep. We enjoy the most the operation of the Craftmatic bed and the mobility of its motor.
Reviewed May 25, 2018
I bought a Craftmatic adjustable bed in 2005 and a second one in 2016. Their sales rep was nice and knowledgeable. I love the bed. I have been recommending Craftmatic to my friends.
Reviewed May 25, 2018
Craftmatic came highly recommended and I like the massage, the elevation of the head and foot. I had an outstanding experience with the sales rep and I would recommend Craftmatic to friends.
Reviewed May 24, 2018
I've had acid reflux and this made me consider getting a Craftmatic adjustable bed. I like being able to raise the head and the foot of the bed. Their customer service was excellent as well.
Reviewed May 24, 2018
I bought a Craftmatic bed after seeing their ad on TV. I'm enjoying the bed, particularly its ability to adjust up or down both on the parts where my head and feet lie because I can be comfortable reading or sleeping. I’m also getting a good night's sleep.
Reviewed May 24, 2018
We had an adjustable bed in our current home, and we had bought a second home and we wanted an adjustable bed for that. The Craftmatic is comfortable to sleep on whether we the make adjustments or not. Their reps were very pleasant and helpful. They were also very cooperative and helped us when we had to make a long range plan for our delivery. We would recommend to a friend.
Reviewed May 23, 2018
I owned the bed I had for about 15 years before purchasing a Craftmatic adjustable bed. I've seen their TV ads and also heard several people who have had a Craftmatic bed say they liked it. Their sales rep was marvelous, too. I like the bed's ability to lift the head or the feet. With this bed, I've been getting the best sleep I’ve had in many, many years and I didn't know why I waited so long to get one.
Reviewed May 23, 2018
I have serious back problems and my Craftmatic adjustable bed's ability to lift my head and legs relieves my back pain. I had a very good experience with the sales rep and I would recommend this to anyone. Craftmatic was very professional, caring, and helpful.
Reviewed May 23, 2018
The Craftmatic sales rep was excellent. I couldn't ask for anymore help or anybody better to explain something to us. I love to get in my Craftmatic and love raising the head of the Craftmatic up and down. I also love the night light. I go to bed before my husband and I can just turn on that night light and it doesn't bother me at all when he goes to sleep. It's the best bed I've ever had. We didn't think we were going to splurge for it but I'm so happy we did. We couldn't have gotten any better gift than that and I've already recommended it to a friend.
Reviewed May 22, 2018
I'd always wanted a Craftmatic since the '70s when they first came out. The sales reps were very nice and I was very satisfied. The bed is so comfortable and I've always liked the way it adjusted. I also like the way it sets me up, so I can watch TV or read. I definitely would recommend it to a friend.
Reviewed May 22, 2018
I purchased a Craftmatic adjustable bed since I wasn't getting a good night's sleep on a flat bed, and my experience with the sales rep was good. I recently had surgery and the Craftmatic bed was very good and easier for positions to get in and out of bed, but that would have been a lot harder with a flat bed. The feature of the bed that I'm enjoying the most is the sitting position with the legs up for relaxing and watching TV in bed.
Reviewed May 21, 2018
I was suffering from back aches and I'm a senior so I thought it was time that I had one of the most beautiful and relaxing remote-controlled beds. My previous bed was still in perfect shape but it wasn't taking the shape of my back, so I decided I don't have many more years I got left, but I'm gonna treat myself and enjoy this wonderful Craftmatic bed, which I do every single day. I don't sleep very well but I find the massaging part lulls me off to sleep and it relaxes me, I feel good and rested. Also, I like to read in bed because I can operate the bed in different positions. The whole bed is wonderful and I love it. I find it hard getting up out of the bed in the morning because it is so comfortable, relaxing and cozy. It's winter time now and it is hard getting up. When I look at the alarm clock, I want a couple more minutes. But with my other bed, that wasn't the case.
I live on my own so it was a hard decision but it was made easy for me by talking to the sales person who was very knowledgeable and nice. I've had several people following me up and I had a technician come. He was very quick, courteous and solved the slight problem. The set-up guys were very pleasant, helpful and nice. I was a little bit worried that I hadn't seen, or slept on, or tried this bed. But reading all the reviews on it, I thought what if this can't be bad. I got the bed and in the end, I was very pleased. It's been a wonderful experience and so, I'm genuinely happy all the way around.
Reviewed May 21, 2018
Craftmatic's TV Commercial made me purchase their product and my experience with their sales rep went very well. I've owned mine for five years, and I like being able to raise the headboard or the head of the mattress. For me and my husband both, it's very comfortable. It's also good to watch TV in. I really enjoy it and I'm glad we bought it. It was an excellent purchase and it seems to be doing real well.
Reviewed May 21, 2018
I wanted to sleep better, so I purchased a Craftmatic adjustable bed, and my experience with the sales rep was perfect. I like the comfortability of the bed and I enjoy the ability to move the head part up and down. Overall, I am very impressed with the company, the bed, and the results that we've gotten from the bed.
Reviewed May 20, 2018
I had my old bed for 8 years and I needed a new one. With Craftmatic, I enjoy the motorized sitting up factor. Also, their rep was excellent. I would recommend it overall.
Reviewed May 20, 2018
I decided to purchase a Craftmatic bed after a couple of years and it's wonderful. After 35 years having the bed, it helped me a lot. I put the bed in any position that made me comfortable. I got the newer one which gave me the vibration feature, and when in a lot of pain, it soothes me. I really enjoy my Craftmatic. It's been a wonderful thing in my life and I have recommended it to many friends.
Reviewed May 20, 2018
I liked the comfort of the Craftmatic bed and that it could be adjusted for me, so I got one. Of course, I also liked the massage mechanism of the bed. What I enjoy the most, though, is the mattress on my new bed. I can turn it over and it would be a little more firmer, then I can turn it back over and it would be a little softer. So, every month, I get a chance to switch it from one position to the other and that really makes it a lot easier for me. The reps have been outstanding so far and Craftmatic has been truly professional.
Reviewed May 19, 2018
Craftmatic is a very comfortable bed for me and my wife. It has the ability to raise and lower both my head and legs. I raise the head while I’m in bed either watching television or reading. Also, when I purchased the bed, I had an excellent time with their rep.
Reviewed May 19, 2018
I purchased a Craftmatic adjustable bed for my back problems. Being able to raise my legs really helps with my lower back.
Reviewed May 19, 2018
We purchased a Craftmatic adjustable bed for my husband's health and we were very satisfied with our experience with the sales rep. The bed has been was very helpful for my husband and I want to thank Craftmatic. The features of the bed that I enjoy the most are the adjustable head and foot parts. I've told many friends that I would recommend the Craftmatic bed.
Reviewed May 18, 2018
I enjoy the adjustability and massage features of the Craftmatic bed. I also had a very positive experience with their sales representative.
Reviewed May 18, 2018
We have several physical needs and we shopped around for a bed, and the Craftmatic adjustable bed seemed to have everything that we needed. We enjoy the whole bed. So, it's an all-around bed that fits any need we may have. We've had this bed for some time now and it has met our needs. It's a very comfortable bed and I would recommend it to people that have any type of discomfort in any part of their body.
Reviewed May 17, 2018
My husband is invalid and having the Craftmatic adjustable bed has been very convenient to be able to help get him up and back down because the bed's head and feet do come up and down. We enjoy the vibrator feature of the bed the most too. Also, it was a very positive experience dealing with their sales rep.
Reviewed May 17, 2018
I had a good experience with the Craftmatic sales representative. My personal use is very welcome. I would recommend Craftmatic.
Reviewed May 17, 2018
I purchased a Craftmatic adjustable bed for its comfort and my experience with the sales rep was very good. I enjoy the most the adjustable head and feet parts.
Reviewed May 16, 2018
I like the reclining feature of my Craftmatic adjustable bed. I can recline and sit or lie there and watch TV. It's also easy to move around. Plus, I had a very good experience with the sales rep.
Reviewed May 16, 2018
I purchased a Craftmatic bed out of my dad’s request to have a bed since he was 92 at the time. He was having trouble getting in and out of a regular full-sized bed and he needed one that would allow him to be sat up and then he could swing his legs over and get off the bed. With Craftmatic, you can use your own bed frame and they’re set up perfectly in his childhood wrought iron bed frame. He was tickled pink that he could still have that precious heirloom. He loves the remote control. He sits up a little bit with his knees bent and watches TV. He can also have his shoulders and head brought up to a sitting position. He’s very comfortable.
The reps were wonderful on the phone and they explained everything, especially making sure that the dimensions would allow my dad to use his wrought iron heirloom bed frame. They always like to touch base through email and phone calls and just make sure that things are still going well with the bed. Craftmatic's customer service is excellent and I’ve been very pleased on my father’s behalf.
Reviewed May 16, 2018
The experience I had with the Craftmatic sales rep, as well as the follow up done was excellent. I like it when the head of the bed raises up as it helps me.
Reviewed May 15, 2018
My husband has ALS and we ordered this bed for him on the advice of his doctors. They were more than happy to take our money, but delivery has been a total nightmare. First a call saying “just checking to see if everything went well with your delivery?” What delivery??? We were still waiting for a call to tell us the bed was in the area and to let us know when it could be delivered. So they said they would get back to us. They didn’t. Two days later I called them to be told they were looking into it. I explained that my husband is very sick and he needed this bed. I was then told the bed could be delivered on Thursday. Too late. That would be over three weeks from when we ordered it and said we needed it on Monday. This was Thursday.
On Friday I was told that they were trying to find someone to deliver the bed on Monday. Trying to find someone??? You have a business that has to “find someone” to deliver your product? I was told someone would get back to me by the end of the day. They didn’t. So over the weekend I called multiple times, even going back to the man who sold us the bed, and finally got the shipping supervisor on the phone. This was after speaking to several other Craftmatic employees who were very rude and basically said there was nothing they could do. The supervisor said that they outsource their delivery from a company called Mana and that it was unlikely the bed would come on Monday. I explained that this was for an ALS patient who desperately needs this bed and this has taken way too long. She said she would try.
Then on Monday morning I get a call saying the bed would be delivered by 5:00 and we would receive a call from the delivery people a couple of hours before they arrived. So we assemble the care team needed to make this happen for my husband to move his paralyzed body from his current bed to his wheelchair where he waited all day in pain for his bed to arrive. By 3:00 I start calling to make sure we are still good to go because we don’t want to take apart his current bed until we get the call that the bed is on its way.
Long story short I was assured the bed would be delivered only to get a call from the delivery people 10 minutes later saying that there was no way they were getting the bed to us today. Somehow they didn’t even have the correct city we were in on the ticket which he said he didn’t even get until later in the day. So no bed on Monday. So now I have paid the extra caretakers to be there for the Monday delivery that never happened, and pay them again when the bed finally arrives. If this company would treat a man with ALS this way, I can’t imagine how they treat the rest of their customers. Horrible customer service. Just horrible. We have friends who were considering purchasing a bed for their elderly mother. After our saga they have decided against it. I am beyond angry.
Reviewed May 15, 2018
I liked the reputation of Craftmatic Adjustable Beds, so I purchased a bed from them. The sales rep was very nice and helpful, and I couldn't have asked for better service. The bed that I got turned out to be better than I expected. There were better features and it was more comfortable than I expected. I enjoy the foam mattress of the bed the most because it's so comfortable.
Reviewed May 15, 2018
I purchased a Craftmatic adjustable bed based on my son’s recommendation and it was a good experience dealing with their sales representative. I enjoy the lift elevation the most and we like the lights too.
Reviewed May 15, 2018
In 2003, my back really bothered me and I couldn't lay on a flat bed anymore, so I bought my first Craftmatic. I ordered it over the phone and had it delivered, and the sales rep was very nice. I like the way the legs and the head of the bed elevate so I can do it flatly for my knees and my back, and I like the vibration as it hums me to sleep at night. My original was the king size and I really did enjoy it. But then I moved to a smaller home and it was just me, so I changed the size to a queen size and it was quite nice too. I recommend the Craftmatic to anyone. After six or seven years of using it, I no longer have any problem. I can now lay on a flat bed but still prefer to have some elevation. Also, when I had knee surgery, it was an absolute godsend to be able to lift the leg up for my knees. It was just unreal, how much the Craftmatic helped, so I really enjoy it.
Reviewed May 14, 2018
The Craftmatic adjustable bed has a dual function which I enjoy the most. Also, the sales rep was very easy to work with and the experience was excellent.
Reviewed May 14, 2018
I have had a couple of adjustable beds and I kept one. They were used but they were wonderful. And a friend of mine bought it and was very happy with it. I always wanted to get a new one and I finally had a chance to do it. I bought a Craftmatic and the sales rep was very good and nice. I'm real happy with the bed's top part where I can sit up higher and do things right. And I also don’t see why anybody else would not be happy with the Craftmatic bed.
Reviewed May 13, 2018
When I spoke with the salesperson there were a couple of "must haves" in the bed. One was heat and the other was that it would be as high as my current bed was. I was assured the bed had heat and that it had adjustable legs. Well when I received the bed neither was true. I thought ok maybe I can overlook this. But the massage is so loud, was to be "Whisper Quiet", that we do not even turn it on. I have had this bed for just over a week. I called customer service and spoke with Jackie. She was not what I would consider a customer service agent. She was rude, talked down to me and kept telling me to read my contract. She is telling me it will cost $999.00 to return it. Seriously!! Not sure where they arrived at that figure but I can guarantee I will not be paying that.
When I ordered the bed the person said there was a $90.00 charge for returning it during the trial period. I can maybe understand that but in my case I did not get what I was promised and it is definitely defective. I also asked to speak to a supervisor and was told one would call me. I am not holding my breath. I will fight through my credit card company now. If this gets published it is just to say BEWARE if you have a problem. As for the "white glove" delivery... that also leaves something to be desired. I have white carpet in my bedroom and they thought they were going to walk on it with their wet work boots. I asked if they had shoe covers but they said no. They were not always provided with them. They should be.
Reviewed May 13, 2018
I got a Craftmatic adjustable bed for its quality and features. Its leg elevation feature helps relieve the swelling in my leg. The sales reps were knowledgeable and very professional, and I had a wonderful experience with them. Craftmatic has prompt delivery, good set-up, and nice follow-up. I would recommend them to a friend.
Reviewed May 13, 2018
The Craftmatic sale representative who attended to me was very knowledgeable. I like the bed’s comfort as well as its adjustability for my reading.
Reviewed May 12, 2018
I bought a Craftmatic adjustable bed for comfort and I had an excellent experience with the sales representative. I enjoy the comfort and adjustability of the bed that I got and I appreciate the follow-up from Customer Service to see how things are going.
Reviewed May 12, 2018
I enjoyed every minute of my experience with the Craftmatic sales representative. He was wonderful and he walked me right through everything. I purchased a Craftmatic adjustable bed because of my breathing and it's a great bed. I like the up and down adjustments on the parts for the back and legs. My husband and I enjoy the bed and it is very good for my health. I feel wonderful and I would recommend Craftmatic to everyone.
Reviewed April 30, 2018
I purchased Legacy bed from Craftmatic on 4/9/18 for $ 3,949.00. We were given a delivery date of Saturday, April 28, 2018 Time: 8:00 AM - 8:00 PM. Craftmatic Pays Manna Distribution Services to handle the Delivery details... however Rainbow Movers actually delivers and sets up the bed. They NEVER delivered the bed. No call. No show. We had to sleep on the floor that night as we had gotten rid of our bed to make room for the new one. I then had to purchase an air mattress to sleep on. I called on Sunday no explanation as to where my bed was and told a message would be left for my sales rep. I asked them to call my cell as I had to work Monday.
Instead they called my house phone and left message my bed would be delivered on Tuesday May 1 between 8:30 am and 12:30 PM with no regards to the fact my husband works nights and he is in bed sleeping and I work days. I called Craftmatic and told them to cancel my order... they told me if I didn't accept the bed I would be charged almost $700.00 to send the bed back even though this is Craftmatic's mistake not mine. I was here all day this past Saturday waiting for my bed. If this is the kind of service you get when ordering, I can only imagine what happens when you need service for the bed. They took my money in full for this bed 3 weeks ago and still NO bed. Bad business. I highly recommend if you're looking for a bed to go elsewhere.
Reviewed April 26, 2018
I bought a new Craftmatic King Size bed, but the remote control is not reliable. I have to unplug it and replug it, over and over, to get it to work correctly. Just wanted new buyers to watch out for that.
Reviewed March 28, 2018
Our Craftmatic representative was very professional and helpful, and we were very pleased. I had owned a Craftmatic bed previously, and I purchased another one. I enjoy the raising of the head and the feet of my bed - it's very helpful.
Reviewed March 28, 2018
The experience with the Craftmatic sales representative was very good. I purchased the bed because of friends and relatives and I like the lights underneath my Legacy bed. When we get up at night, we can see how to get back to the bed.
Reviewed March 28, 2018
I had Craftmatic bed in Iowa 10-12 years ago. I got it on account of my legs feeling messed up and having my knee replaced so many times. They worked good for me. I put them up high until they get on the quarter end and it makes my legs feel a lot better. It's the best bed and everybody at Craftmatic was helpful.
Reviewed March 27, 2018
I spoke with a person about ordering a bed from them. They asked me my age so I asked them why was that necessary and this ** hung up on me...well thank you.
I am very sorry you thought he hung up. I checked the logs and you were disconnected while he was explaining why he was asking you questions. He continued to explain even after the call was gone. He was just trying to make sure that he was going to quote you the proper bed for your situation.
Reviewed March 27, 2018
The sales people of Craftmatic were fantastic and I enjoy the hands free wireless remote and the quietness of the operation of my Craftmatic bed.
Reviewed March 27, 2018
I've owned a Craftmatic for almost 20 years and I’d recommend it to a friend. It’s been a very comfortable bed and it's still in good shape. It didn’t ever sag and it hasn’t got any divots for how you sleep. But my puppy chewed off the cord to the remote thing that made it work and I’ve had the bed too long so they didn’t make the remote anymore. They ended up giving me a discount on a new bed and I still have a Craftmatic. The sales representative came to the house, showed me exactly what the motors looked like that make the bed shake and explained everything very nicely. He was really nice. That was why I went ahead and bought it.
I use the first one as a spare bed right now but the new bed is really comfortable and soft. When I'm really tired and my feet are puffed up, I put my feet and my head up, and turn on the vibrator so that it massages me a little bit. It helps put me to sleep when I'm really tired. When I have a cold, I'm able to put my head up.
Reviewed March 27, 2018
Craftmatic is a good choice for comfort and price - with the bed I can elevate my legs. Plus their sales rep was very good.
Reviewed March 26, 2018
I enjoy the adjustments of the body with the Craftmatic bed, as well as having the head and the knees up. I’ve been a Craftmatic customer for 30 years and we’ve enjoyed them in the past. That’s the only kind of bed we buy now and I have recommended it to several friends as well. We purchased one over the telephone and we’ve also always had great customer relations with them. They come in, set up the whole bed and tell us how to operate it. It’s always been a nice relationship.
Reviewed March 26, 2018
Craftmatic's sales representative was great! And with my Craftmatic bed, I can raise the head and it helps me with my back.
Reviewed March 26, 2018
We purchased a Craftmatic adjustable bed for the quality and price. I enjoyed talking to the salesman and he also enjoyed my talk with him. My boy is looking for a bed right now and I’ve talked to him about it already. We really like the bed and hope we have them a long time.
Reviewed March 25, 2018
My Craftmatic bed is great for relaxing. I like being able to raise my bed up so I can read and raise my legs up when they ache. And I enjoy the bed tremendously. There were two guys who came and set everything up for me and they did very well. I would definitely recommend Craftmatic to anyone who has back problems.
Reviewed March 25, 2018
30 years ago, my husband developed back problems and he didn’t want to have surgery. So his doctor recommended that we buy an adjustable bed. We owned a different bed for about 20 years before buying the Craftmatic but now, we have two of these Craftmatic adjustable beds, one in each of our homes. We anticipate using them for a long time to come and we would definitely recommend it to other people. We appreciate the ability to elevate the legs and the head. That is the most comfortable way for sleeping for both of us. Our son is starting to develop some back trouble and we encouraged him to look into Craftmatic Adjustable Beds as well. We even told him that we would purchase it for him as a gift if he decides to go with it. When we purchased ours, everybody was very gracious and the sales transaction went very smoothly. The delivery was also fine. The mechanisms had also worked fine and the motors had been running well.
Reviewed March 25, 2018
My mother had a stroke and it was hard for her to get in and out of the bed and to be elevated. With Craftmatic she can raise the top of the bed to elevate her head to keep her from being flat. And she loves the bed. I also like the person that I was talking to at Craftmatic, with her knowledge of the bed itself and the payment plan.
Reviewed March 24, 2018
Twenty five years ago, I married a medical doctor and he had a Craftmatic. He passed away and I relocated from California to Alabama. I didn't want to bring that bed home with me because he died on it. But I loved the bed so much that I had to have a Craftmatic here in Alabama. I like the overall comfort of this wonderful bed, and also the fact that I can adjust its head and feet. I just had radical hip replacement surgery, and I like that I'm able to raise my feet and head up without having to deal with a stack of pillows.
Reviewed March 24, 2018
I had tried out a friend’s Craftmatic bed before I purchased mine and I’m very happy with the results. And I found everybody at Craftmatic to be very helpful and I would definitely use it again. I enjoy being able to move the head and the foot of my Craftmatic bed to watch television or to even just to get up in the morning.
Reviewed March 24, 2018
We got a Craftmatic bed and the sales rep was very good. We didn't get the full bed served because we're in Canada. But the instructions were easy to set up and the service was good. I require a special position for medical reasons. And the adjustable head and foot on my Craftmatic bed have changed how I'm able to sleep every night.
Reviewed March 23, 2018
We had a Craftmatic bed before, and we are really happy with the new one we purchased. It has a lot of new features than the one we had before. Our Craftmatic sales rep was very respectful, too.
Reviewed March 23, 2018
This is my second Craftmatic. The first was about 18 years ago and it was time for a second one. I love the chocolate brown color of my second bed. And I like the new USB port along with the back and head adjustments. I also enjoy the remote back and the adjustable leg.
Reviewed March 23, 2018
We got our old bed about 20 years ago and then I had it removed about two years ago. My husband was having problems with his back and the Craftmatic adjustable bed made it easy for him to raise the lower and upper part of the bed so he would be comfortable. As for me, I enjoy the lower part for my legs. It helps a lot for sleeping. I like the fact that the bed is adjustable and I would recommend it, especially for people who have problems sleeping. If your back is bothering you, you could also raise the upper part or you can raise the lower part for your legs. It’s also good for reading in bed. I find that very helpful. I can at least feel comfortable while reading. The sales representatives were also very helpful when we made the purchase.
Reviewed March 22, 2018
I had my last bed for about five years but I needed a comfortable bed for a good night's sleep as well as being able to sit, recline and do the tasks that I love to do. With the Craftmatic adjustable bed, I enjoy being able to adjust the back and recline, sit or put my head up. I also appreciated the ease with which I was able to get my request processed. The sales representative was excellent, very courteous and very helpful in answering my questions. The setup was also very easy and good for me.
Reviewed March 22, 2018
When I lay in bed and watch TV and being able to raise the head of my Craftmatic bed is a big help. I enjoy the adjustable part and also being able to have a little massage. Also, the sales representative that I worked with was excellent. I enjoyed every minute of my experience.
Reviewed March 22, 2018
I needed a Craftmatic bed for health reasons. And I enjoy my bed's head elevation feature. I needed a king size bed, and since Craftmatic doesn't make a mattress that way that would elevate individually, the two singles fit perfectly into my 4-poster frame.
Reviewed March 21, 2018
I purchased a Craftmatic adjustable bed about 4 years ago, and the mattress is already sagging, a lot. I called Craftmatic to see about getting a replacement mattress, since it's warrantied for ten years. When I told the person that answered the phone why I'd called I was immediately transferred to another number. No one answered so I left a message with my return info, that was three weeks ago. I called again, and was told that the replacement mattress was $200 less than the price of the entire bed, and that's with the warranty. When I asked him about this he transferred me to a number that no one answered, so I left my return info, again. I've yet to hear back from either call.
Reviewed March 21, 2018
We bought a Craftmatic adjustable bed for health reasons and the sales rep was very good. And we enjoy the head going up feature of our bed the most because my husband has acid reflux and it helps.
Reviewed March 21, 2018
I had my bed for seven years before I purchased a Craftmatic adjustable bed. I enjoy the up and down feature and the adjustable headrest and footrest. My experience with the sales representative was very good as well.
Reviewed March 21, 2018
I had known about Craftmatic for years but I didn't really think about getting one until I saw the ads on TV. The Craftmatic sales representative was very helpful and pleasant. I got a very good price and I really appreciate his assistance. And the bed has truly helped. It is what it said it is. I appreciate the product and if I needed another one I would certainly order it. And if anyone ever asks me I would certainly recommend them.
Reviewed March 20, 2018
I had my previous bed for two years and I had trouble sleeping at night. I was tossing and turning. But with the Craftmatic, I sleep good and I like that it elevates. I would recommend it to anybody.
Reviewed March 20, 2018
I had my previous bed for 12 years then I purchased a Craftmatic adjustable bed after getting a recommendation from a friend. You can elevate the head and feet with the Craftmatic bed and I really like that. The sales representative was great too.
Reviewed March 20, 2018
We bought a single Craftmatic bed that was for sale from someone that had passed away. And my wife is disabled and she uses it. And then, we bought a double bed that's a brand new one. She has to stay in the single bed because of the position that she has to sleep in. I use the double bed and I get a good night's sleep. I really like that I could change the positions of the knee and the head, and I like the vibrator, too. I tell people that I have the bed and how well I like it, and I hope that they make the decision and get one themselves.
Reviewed March 19, 2018
I went to a meeting and there were two other ladies there who said they’ve had a Craftmatic and how much it had helped them. That encouraged me to get the Craftmatic. The salesperson of Craftmatic was very nice. I enjoyed the part where you can raise up your feet with the bed because I had been having problems with swollen ankles and that seems to help a lot. I can also adjust a little bit of the head part. It makes it very comfortable. I'm enjoying using it. I'm glad that I got it and I certainly would recommend it.
Reviewed March 19, 2018
I had my bed for eight years before I purchased a Craftmatic adjustable bed and the experience with the sales representative was wonderful. The bed seems to be very sturdy and it has worked extremely well. You can adjust the head and the feet to wherever they benefit you the most. If you were experiencing reflux for instance you can raise it more and if it was just to be more comfortable to watch TV then you have it in that position.
Reviewed March 19, 2018
With Craftmatic I have the ability to adjust the mattress as needed. Raising my legs and using the vibrator for my back has been helpful. And it's certainly easier making the bed because I can raise the head piece or the foot piece to put the sheets on.
Reviewed March 18, 2018
I needed an adjustable bed and got Craftmatic. It's easy to adjust to any position to make you comfortable. Plus the sales rep was excellent.
Reviewed March 18, 2018
I’ve had Craftmatic for 40 years and I’ve never had a problem with it. I knew how good it was when I purchased my second Craftmatic bed. I have a bad back and it helps my back a lot. I also enjoy the head part that goes up and down. It’s very comfortable to sit in and to watch TV. It’s an excellent product.
Reviewed March 18, 2018
I had a king-size Craftmatic for about 22 years and never had any problem with it. I lost my husband about 18 years ago and I was downsizing to a queen-size bed. I called Craftmatic because I knew I could depend on them. The sales rep was really great and he helped me out a lot. There's nothing like a good night sleep and I've certainly had a lot of good sleep with my Craftmatic. I enjoy having my head raised slightly and it's the main reason I'm sticking with Craftmatic.
Reviewed March 17, 2018
I purchased a Craftmatic adjustable bed and the sales reps were terrific and when they delivered the bed they got it set up quickly. They were very professional. They took away my old bed. I enjoy that I can raise the head and the foot. Also I haven’t had any back pain getting up in the morning since I got the bed. I am totally happy with the experience and I have recommended it to family and friends.
Reviewed March 17, 2018
I purchased a Craftmatic adjustable bed for health and I like that I can elevate it and I like the massage part of it also. I've only had it since the end of July 2017 and I'm loving it.
Reviewed March 17, 2018
I got to the point where I could not lay flat in my bed. After checking around prices and what other people told me, I decided Craftmatic was the way I needed to go. The sales representatives were very good, thorough and helpful, and I appreciated it. I’ve had my Craftmatic bed since August of last year and I’m still very satisfied with it. The head raises up and the foot also even though I still have to put a pillow under my knees. But I can’t lay flat so that works fine for me.
Reviewed March 16, 2018
The salesman that I dealt with was real fine, and I have enjoyed the bed.
Reviewed March 16, 2018
We liked Craftmatic very much and we bought five of them. I enjoy every part of the bed. I can raise my feet when my feet swells up and I can raise my head. It has heat and vibrator in it and it all helps my back and every part of my body. Also the sales representatives were very good. They explained everything very carefully to me and it worked out fine for us. It's a wonderful bed and I recommend it to anybody who has any kind of problem and aches and pains. It will work wonders for them.
Reviewed March 16, 2018
I saw the Craftmatic bed on TV and I liked what I saw. The sales representative was fantastic too. The bed I had before that, I had it for about 20 years. But with the Craftmatic bed, I enjoy the elevation on my head. It’s a wonderful bed and I would recommend it to anyone. And since I’m almost 80 years old it’s just good on me all over.
Reviewed March 15, 2018
I enjoy the comfortable sleep I'm having with Craftmatic. Plus their reps were fantastic. Craftmatic is all around perfect! It's a beautiful bed.
Reviewed March 15, 2018
We know some people who has the Craftmatic adjustable bed and they were very happy with it so we thought we’d try it. There were health reasons also and being able to raise the head and the pillow makes much more comfortable. The sales representative was also very good and gave us a real good deal. It was easy getting rid of the old bed, which we had for about 19 years. The delivery system and the fellows were great. They assembled the bed and explained things. We couldn’t have asked for anything more.
Reviewed March 14, 2018
I have back injury so I purchased a Crafmatic. I'm completely satisfied.
Reviewed March 14, 2018
I had previously owned a Craftmatic and I still do so I have two of them now. I’m completely satisfied with it. I like raising the head. I use it for watching TV as well. The sales representative was also wonderful and so were the delivery people.
Reviewed March 14, 2018
With Craftmatic I can tilt my head and my legs and it takes the pressure off my back.
Reviewed March 13, 2018
We wanted a bed that is better than what we had back 20 years ago, and we decided to buy a Craftmatic bed. The sales representative was very good. He explained everything to me in a proper way. Our Craftmatic bed is very comfortable. I enjoy it very much and we really appreciate it. I also like the new remote. It's really easy to operate.
Reviewed March 13, 2018
I like that I can elevate my head and seat with the Craftmatic, and it certainly helps me. I'm happy with Craftmatic and they give immediate concern to even the minor problems.
Reviewed March 13, 2018
The previous bed had been with us for five years and my father needed a new bed. The sales representative of Craftmatic Adjustable Beds was very good.
Reviewed Feb. 23, 2018
This has been the worst experience of my life. I ordered this bed two weeks ago and have had nothing but a big nightmare ever since. First off they didn't release the bed to be shipped until a week after I ordered it then it arrived in Sacramento 2 days ago and I have been unable to get anyone to even set up an appointment to get it delivered. So I contacted Craftmatic and they tell me it will be another week before my bed can be delivered even though it is only 2 hours from my house sitting in some warehouse for another week. Give me a break. Whatever you do don't buy one of these beds because you will never get it.
Your order was placed on 2/9/18. Normal delivery is between 7-10 days however your state requires a signed purchase order before we are able to ship the bed. You signed the order on 2/14/18 and your bed was shipped the same day. The delivery company spoke to you on 2/23/18 and scheduled your delivery for 3/1/18.
Reviewed Feb. 22, 2018
When ordering the bed, the customer service could not be better (ordered summer of 2017). The set-up went very smoothly. Once the check had cleared the bank, customer service for Craftmatic beds flew out the window... never to be seen again. I had an electrical problem with the bed. Sent in an request for maintenance, and received a call back about a month later. I ordered the parts online and had an electrician fix the problem. The bed is great, but one would hope that you never have a problem that needs the assistance of Craftmatic Beds.
We are unable to locate you by name, email, or phone number as a Craftmatic customer. I have a manager attempting to contact you for additional information.
Reviewed Feb. 10, 2018
My wife and I purchase a queen-size "Craftmatic" adjustable bed when I became a paraplegic nearly 14 years ago. We have had the bed for just over 13 years. While we are basically satisfied with the bed and its features, we are totally dissatisfied with the customer service, or more accurately the lack thereof when the mechanism which lifts the head of the bed failed. I was told upon calling the number for customer service on the Craftmatic website that my bed was obsolete and that replacement parts were not available (not true!).
I was offered instead a "good deal" on a new bed. Not being in a financial position to shell out the considerable amount for the purchase of a new bed, I decided to launch into an investigation of other possibilities. I learned that not only did the company that goes by the name of Craftmatic not make the bed nor is it the original company, neither did the company Craftmatic used as a supplier of the bed, Easy Rest, manufacture the bed. I further learned that Genesis Warranty Solutions (www.genesiswarranty.com) is able to supply virtually any replacement parts for virtually any adjustable bed, and at very affordable prices and with excellent and very knowledgeable and honest customer service (thanks, Keith **!). I have ordered the replacement head motor and expect to have it installed and my bed working like new again shortly.
The company you purchased your bed from nearly 14 years ago were distributors at that time of the Craftmatic brand. They have not distributed Craftmatic products for at least 8 years. They (Easy Rest) did not then and do not now manufacture beds but are responsible for your warranty.
We do not have parts available for beds we did not sell. In some cases we are able to get them but not always.
I also looked at the link you supplied. The listed company is falsely stating they are authorized by Craftmatic and are violating trademark law by using the Craftmatic trademark without approval. I would be cautious of purchasing from a company making fraudulent claims.
Reviewed Jan. 18, 2018
I purchased a Craftmatic Bed in 2003, had no problems with it. In Oct 2017 the remote would not work and the foot of the bed was very high, I was wanting the bed to lay flat but when I hit flat on the remote it took the bed up as high as it would go. I called Craftmatic and they told me the bed and remote I had was obsolete and I could not get a new remote, I was very upset about this, I loved the bed and wanted it fixed but they said they couldn't do anything about it. So I purchased another bed, they did give me a good deal, so I ask if I could have two remotes and the salesman said yes, when the bed arrived there was only one remote so I called the salesman and he said he would see what he could do, well I never got a second remote nor did I hear back from him.
Two weeks after my bed arrived I was having trouble with the remote, I called and told them and they told me to change the batteries which I did and it did not help, I called them back and they said they would send technician to see what the problem was, He concluded that the remote was bad. I did not get a new remote for 10 days, after I received it I called and ask to have the send a tech.to program it for me, they told me to unplug the bed and wait a few minutes and plug back in which I did, then she said to push the reset button, she said it was on the side of the bed, I could not find it and told her to please send a tech to program it, the bed is still under warranty.
She said she would put in the order for it, I never heard from anyone so a week later I called and she said they were using a different co.and he might be a longer wait. Never heard from anyone so I paid someone to program it for me, so disappointed in this Co. I am on a fixed income, I'm 75yes.old and a widow, You would think since you pay big bucks for their bed they would want to help with a problem, Unhappy customer!!!
I understand our Service Manager has reached out to you and you are now satisfied. Please let me know if you have any additional issues.
Reviewed Jan. 5, 2018
I bought two Twin Extra Long Bed from them December 2017. I was in a very bad wreck and needed a King Size Bed that would adjust. I ask him several questions about the bed and the Mattress that I would be getting. He told me it would be 11 to 12 inches thick. The Bed was delivered on December 22, 2017 When I tried to put the sheets on they would not fit at all. They were too long and too wide. I was told to buy sheets 38 by 80. I did. I called the salesman Saturday morning December 23, 2017. He then told me the mattress was only 11 inches in the middle to call Jackie in shipping EXT **. I called her. Explained what happened and she told me they do have a 11 to 12 inch deep mattress but she could not send it. That I needed to talk with her supervisor that was out for the Holidays and would have her call me.
I called several times and was told she was still out past when I was told she would be back. I was then told she was back on December 4, 2018 and she did not call me but sent an email saying if I wanted to return the bed it would cost me $999.00 to return it. She will not return a call after many attempts today. I did not get what the salesman said I was getting. The wholesale was not what I was told I was getting. I talked to another person there and they said they did not even make an 8 to 8 1/2 inch mattress and then another person told me that's all they make. Seems they have no problem lying to get your money and then will not make it right but want to keep $999.00 to return it. Sounds like a SCAM to ME. BEWARE.
I am sorry you had an issue. Your bed has been picked up and you have been refunded in full.
Reviewed Dec. 23, 2017
My mother had a Craftmatic bed for over 20 years and loved it. When she finally decided she was in need of another mattress, she ordered a new one, summer of 2014. I know, because we bought 2 at the same time. What a poor product. Within 2 years, all 3 of our mattresses started showing sagging issues. We have all 3 complained of the same problem - the mattresses do not support at all. They are nowhere as well made as her original purchase. All 3 of us are in the process of buying new beds, and I can guarantee you none of them will be a Craftmatic bed. I don't understand why people rate these beds so high - they simply do not last.
Reviewed Dec. 23, 2017
The most horrific experience I believe I have ever had!! I purchased a Craftmatic adjustable bed, and the delivery people lost my bed! I was totally stressed! Couldn't reach the delivery people... (Manna Delivery) I had to be tracking my own bed, nobody knew nothing!! And this was supposed to be a Christmas gift for family!! They ruined my holiday. This was just the most disheartening thing I have been thru in a very long time. I just can't say how disturbing this whole thing was!! HORRIBLE!!
Updated review: Dec. 31, 2017
I wrote a review the middle of this month regarding my bed not being put together when delivered. Since then they contacted me and took care of my problem to my complete satisfaction. Yes the bed is a excellent bed in my opinion. Thank you Craftmatic.
Original Review: Dec. 21, 2017
I had had a Craftmatic adjustable bed delivered on Monday the 18th of December and placed in my bed room. According to the agreement they were required to assemble it. They refuse to do that. Said they do not do that. Left bed in boxes in my bedroom. I called Craftmatic and complained and agreed it should have been assembled. Took my phone number and e-mail but never contacted me back. I also called Manna and they did the same thing. On the 19th I had knee surgery and unable to do it myself. Which I should not have to anyway. I have 3 times since then with the same results. I have already paid for this bed.
I am sorry you had a problem with the delivery company. We contacted them originally when you called and thought the issue was resolved. I have escalated the complaint to the managers at the company and you should receive a call to resolve the issue.
Reviewed Dec. 21, 2017
Craftmatic is a wonderful bed. It does everything I wanted it to do and more. I had one of those Number beds for years and I didn't like it at all. I always had back problems with it no matter what number I put. When I saw Craftmatic on TV I was impressed so I bought it right after. I like the pillow part with the head that raises up because I don't have to pile a bunch of pillows up. I just got my regular pillow down and it's very, very comfortable that way for watching TV.
Reviewed Dec. 20, 2017
Our Craftmatic adjustable bed raises up the head of the bed and has the massage feature on it. I work a lot taking care of my husband, lifting things and lifting him. It also helps that he can raise his feet up to reduce the swelling in his feet, so there’s a lot of medical reasons why I love the bed. It helps me as well by raising it up. The rep was very pleasant and very professional, and he took care of a certain problem I’ve had when the bed was pulled apart. He told me how to get the strap to fix that up, so I was very satisfied with the salesman. Overall, they have very good beds and I would recommend them to anyone.
Reviewed Dec. 19, 2017
My wife needs something to help her get up out of bed so she could sit up and watch television. We got the Craftmatic about two years ago and she really loves it. It moves up and down and she could set it up in the bed but she couldn't use the thing called a vibrator because she got a defibrillator pacemaker in her heart. The man that sold the Craftmatic to us was getting ready to retire and he was very nice. We really liked him. Then their reps told me that they were going to come and when they did, they set the bed up, cleaned all of trash, and showed me how use it. Also, a lot of people who come in our house don’t care if they bang up our wall but the Craftmatic guys were very careful.
Reviewed Dec. 19, 2017
My mother bought a Craftmatic bed for me. I mostly enjoy its adjustability feature because I cannot lie straight and flat. When I had a problem with the bed, they sent the serviceman out in a very reasonable time.
Reviewed Dec. 19, 2017
I wanted a real comfortable bed to sleep in. I saw Craftmatic being advertised on TV and I liked what they said about it. The price was very reasonable, too. Their reps were very nice and they did everything they were supposed to do. They set the bed up and everything was great. The Craftmatic has been everything that they said it would be and I have enjoyed it so much. I have it for about a year now and every time I wake up, I feel rested. I also really hate to get out of the bed because it's so comfortable. I have used the vibrating features of the bed as well but it's the softness and the relaxation that I really enjoy.
Everyone should have a Craftmatic if they can afford one. I would recommend the bed to anyone, even to those who don't have health problems like myself, because I never regretted buying one. If anybody has back or leg problems, they should get a Craftmatic bed because it's just like a recliner. You can adjust it any way you want, plus it has the vibration thing.
Reviewed Dec. 19, 2017
I like lifting my head up on the Craftmatic bed so I don't get an acid reflux. I got the bed for health reasons and when I bought it, I had a good experience with their sales rep.
Reviewed Dec. 19, 2017
I enjoy the headrest of my Craftmatic and the part where I can raise my feet when I’m laying down watching TV at night and it helps me sleep better at night. I enjoy the adjustments to the leg and neck and back and the comfort. The guy that brought it and installed it did a very good job but they were not familiar with the installation bed board so they just mounted the way that they could that they think was right but there was a gap. And when I called Craftmatic they sent a tech out to adjust it and he keeps telling me it cannot be adjusted. I called them again, they sent the same man back the second time and he again told me the same thing and I told him to get out. Then I called a buddy of mine who came over to look at it and said “Yeah, you can adjust it” and he adjusted it in less than three minutes.
Reviewed Dec. 18, 2017
I was having difficulty getting in and out of bed. I got the Craftmatic and had an excellent experience with their sales rep. I also like being able to raise my head and adjust my feet with the Craftmatic bed since I cannot lay flat.
Reviewed Dec. 18, 2017
The mattress I got from Craftmatic is very comfortable, and it’s large enough for two people. I like the foot of the bed where it stops the bedding to get away from me.
Reviewed Dec. 18, 2017
I had a Craftmatic bed before and I loved it. I bought another one and I enjoy the different positions that I could get on it.
Reviewed Dec. 18, 2017
I have back pain so I purchased a Craftmatic Adjustable Beds. And my husband likes the feature where he can raise and lower the bed.
Reviewed Dec. 18, 2017
My wife and I both had trouble sleeping, laying down flat. And it seemed like the Craftmatic bed was a good solution to the problem. The salespeople were very knowledgeable and helpful. The people that set the bed up were very efficient and knowledgeable too about the product. I like that I can lie at the back and the legs go up. I would definitely recommend Craftmatic.
Reviewed Dec. 17, 2017
I had a Craftmatic for over 20 years and it wouldn't go out so I ordered another one. Their sales rep was very good and the beds are comfortable. I enjoy that they elevated my head and my feet, and I could keep my feet and legs from swelling. I enjoy the vibration on my back, too, and I would recommend Craftmatic to a friend.
Reviewed Dec. 17, 2017
The positional comfort of the Craftmatic bed led me to purchase one. Their sales rep was fantastic and when they delivered it, there were parts that were missing from the headboard kit. They got those parts off promptly and provided mounting brackets for the headboard assembly, which was wonderful. The bed allows me to position myself and I like it's adjustability.
Reviewed Dec. 17, 2017
The bed that I had for 10 years was very uncomfortable and I couldn't seem to find a very good mattress. I saw Craftmatic's advertisement on TV and I wanted to try it, so I ordered one. Their reps were wonderful, very helpful and continued to check and make sure that I was very satisfied with everything. The bed is extremely comfortable and I've had wonderful nights of sleep on it. I also like the fact that I could adjust the mattress and I enjoy elevating the legs, center and the head. The only problem that I have it is I can't keep my key inside of it now. Other than that, I'm very pleased with Craftmatic and I've recommended it to a friend.
Craftmatic® Adjustable Beds Company Information
- Company Name:
- Craftmatic Internet Sales/Craftmatic Mattress
- Year Founded:
- 1978
- Website:
- www.craftmatic.com
