Speedy Cash Reviews

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Edited by: Jon Bortin

About Speedy Cash

Speedy Cash is licensed to operate in multiple states across the U.S. (including Nevada, Oregon and Washington under the name Rapid Cash). It provides payday loans, installment loans, title loans and lines of credit online, over the phone and in stores. Speedy Cash claims to have served over 10 million people since 1997.

Pros
  • Get funds in as little as a day
  • Online and in-store services
  • Loans from $50 to $26,000
Cons
  • High APRs

Speedy Cash Reviews

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    Page 10 Reviews 1435 - 1635
    Verified purchase

    Reviewed Dec. 22, 2015

    Very happy with my experience.

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    Verified purchase

    Reviewed Dec. 22, 2015

    I have been doing my payday loans with the El Cajon Speedy Cash location in San Diego For the past four months and the service is stellar. The store manager and his associates, especially Matt are extremely welcoming and polite. I will continue to be a loyal customer.

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    Verified purchase
    Process

    Reviewed Dec. 22, 2015

    I have always been pleased with both the application and repayment process. I would definitely recommend your services to a friend or family. Thanks.

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    Verified purchase

    Reviewed Dec. 21, 2015

    My experience has been awesome.

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    Verified purchase
    Customer Service

    Reviewed Dec. 20, 2015

    Satisfied with the services given. Excellent customer service.

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    Customer Service

    Reviewed Dec. 18, 2015

    Applied for loan and was told I was approved. Never heard back from customer service. It's been days. I think the people writing their reviews must be employees because their service is terrible.

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    Speedy Cash
    Response from Speedy Cash

    The experience outlined is not reflective of the core vision and values of Speedy Cash. We’ve built our business over the last 18 years by making sure we take the very best care of our Customers and their financial needs. Thank you for sharing your concerns; please rest assured that we take this kind of feedback seriously and are taking steps to address it. If you have any other concerns or would like to speak to a Customer Service Representative immediately, please call 1-800-273-5602 or email CustomerService@SpeedyCash.com.

    Verified purchase

    Reviewed Dec. 17, 2015

    I would recommend this loan company to my friends.

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    Verified purchase
    Online & App

    Reviewed Dec. 16, 2015

    I have the Speedy Cash app and I am able to apply for a loan in a couple minutes. It is very easy to maneuver through and incredibly convenient. I applied and the money was in my bank account earlier than promised. With the app I can check the status of my loan, available options and check the due date.

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    Verified purchase

    Reviewed Dec. 15, 2015

    Good Experience. Speedy Cash is great to work with. They really are.

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    Verified purchase

    Reviewed Dec. 13, 2015

    I have no complaints! Service is awesome and I get a loan when I need it.

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    Verified purchase
    Customer Service

    Reviewed Dec. 12, 2015

    I had a charge ($1000) on my bank statement coming from this company. When I contacted them about it they had no record of the transaction, which was still pending at the time I called. The only way they were "capable" of looking up the transaction was either by checking account number (my bank account) or by my social security number. They couldn't find the information on the phone and asked if I could fax my bank statement and I did so. I spoke to them after they received the fax and they still could not find the information on the account. They suggested I could go to one of the store front locations because they were "on a different system" but the nearest location is over 350 miles away. So now I have to rely on my bank's ability to investigate the fraud after the transaction completes (tomorrow). Obviously this company makes fraud easy and I would recommend moving on to a more reliable money handling company that is better known.

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    Speedy Cash
    Response from Speedy Cash

    Corey - Thank you for sharing this detail. Fraud is something we take very seriously. It does not sound like your inquiry was handled in the friendly manner we typically do business in - for that, please accept our sincerest apologies. If your issue was not resolved, please escalate by emailing CusotmerService@SpeedyCash.com.

    Verified purchase
    Customer Service

    Reviewed Dec. 10, 2015

    Didn't help me at all over the phone.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Dec. 10, 2015

    Speedy Cash is the best payday loan company online. They make the whole process very quick and easy. Customer service members are friendly and helpful.

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    Verified purchase

    Reviewed Dec. 9, 2015

    Fully satisfied with service.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 8, 2015

    Speedy Cash has been great to work with, fast and easy. My only suggestion is that it would be nice to get more than $200. I've been with Speedy Cash religiously for months and still only approved for $200 and never been late paying it off or defaulted.

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    Verified purchase

    Reviewed Dec. 7, 2015

    Very easy application... Walk in and out. Never long lines and if I'm able to pick up, they deposit to my account. Would definitely recommend. Although my credit is small, sometime I'll need a little more what I'm offered. But definitely better than other places I've been to.

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    Verified purchase
    Staff

    Reviewed Dec. 6, 2015

    The women who work there are great and always helpful. It's a pleasure going there when I require cash. Thanks again.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 5, 2015

    Very easy to use. Quick and painless. Thanks.

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    Verified purchase
    Staff

    Reviewed Dec. 5, 2015

    These guys are great! And every time I can't pay in time they always help me out with some extra time, unlike the others I actually recommend this site. Thanks Speedy Cash!!

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    Verified purchase
    Staff

    Reviewed Dec. 5, 2015

    Speedy Cash 4 is the best. Extremely fast service and the customer services reps. are very polite, efficient, and still take the time to be friendly. It's a great place to do business. I would certainly recommend a friend.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 5, 2015

    Speedy Cash payday loans have been so reliable when I've needed quick additional financial help regardless of credit. Having bad credit makes it tough for borrowers who are working to rebuild, and unable to get other fast loans. They are fast, hassle free, and great for short term borrowing with no lingering or staggering costs. Many thanks to Speedy Cash for being a trusted company I can turn to for fast financial help.

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    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed Dec. 5, 2015

    Extra cash when you need it. Application process was easy and fast thanks for the help. Directly deposited to my bank account makes it quick and dependable. I would recommend to friends. Happy Holidays and Hohoho. I love the App, it's easy to track all transfers.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    This place is wonderful. Helped me when nobody would. Love it.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 4, 2015

    I have always had an easy time using the online service to receive funds. It works quickly and accurately and explains all the fees and payback methods in easy to understand terminology. I have not been disappointed or felt that the fees incurred from borrowing were too high.

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    Customer Service

    Reviewed Dec. 3, 2015

    I actually had a great experience with this company in the beginning. Communication was great through email and I loved that. I had gotten into a bind and was unable to make my payment one time and I emailed the company and was told that they were unable to help me defer my payment 3 more days. So I defaulted and immediately sent an emailed and explained why I had defaulted. I was emailed back and told that no one could help me through email and I needed to call customer service personally. So I called customer service and when asked why I defaulted I explained my situation and the lady on the phone told me this exactly "you need to be more responsible and you should of paid us first before you bought school supplies for your child." I went on to ask for an arrangement and she told me "unless I pay half of the total due, she wouldn't be able to help me."

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    Speedy Cash
    Response from Speedy Cash

    Thank you for sharing your feedback, Bobby. At Speedy Cash, we take your feedback and concerns seriously and make every effort to promptly address them. We would like to discuss your concerns personally and will be contacting you shortly. In the interim, please feel free to contact us directly at 1-800-273-5602 or CustomerService@SpeedyCash.com.

    Verified purchase

    Reviewed Dec. 3, 2015

    I have used your services several times and I am very satisfied with the services I receive!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 3, 2015

    I would definitely recommend Speedy Cash to my friends. Excellent customer service and very professional.

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    Verified purchase
    Staff

    Reviewed Dec. 1, 2015

    I like this service because they are always there when I need them.

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    Verified purchase

    Reviewed Dec. 1, 2015

    Your service is great.

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    Verified purchase

    Reviewed Dec. 1, 2015

    I am very pleased with the service I have gotten with this company. I would refer it to my friends and family. I am pleased to work with this company.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 30, 2015

    It has been very easy and fast to deal with Speedy Cash.

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    Verified purchase

    Reviewed Nov. 29, 2015

    Need better service when customers come in. Don't know who's first or last in line for service.

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    Verified purchase

    Reviewed Nov. 27, 2015

    I love the service. Would be happier able to take 2,500.00 dollar loan. I have show and will continue to be a valuable customer.

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    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Nov. 27, 2015

    Speedy Cash Loans are just like its name. This is a great loan company that I enjoy borrowing from for my short-term loan. I recommend Speedy Cash to anyone who can use a short-term loan. The process is quick and very easy.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 27, 2015

    Fast and great service

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 25, 2015

    I had the best customer service employee. Her personality was outstanding. So friendly. I really appreciate her because I was nervous because I never did this before and it made me feel comfortable. Thank you!!!

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    Verified purchase
    Staff

    Reviewed Nov. 24, 2015

    Personnel was very helpful. I was very satisfied and was very unhappy because of your ad, said bad credit was ok. Even the lady that was helping me, even she said that you guys don't really look into, but this reason why I didn't get the high end loan. Therefore I was very unhappy for that, instead I was forced to choose a small loan. Other than that things were good.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 24, 2015

    Great smile! Superb customer service!!

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    Verified purchase

    Reviewed Nov. 22, 2015

    When I first started with Speedy Cash, I would refer anyone. I was telling everyone that it was superior to any cash advance you could find. Now I don't. It has just been in the last 3 months that service has deteriorated rapidly.

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    Speedy Cash
    Response from Speedy Cash

    Shirley - Thank you for sharing your feedback. We would like to discuss your concerns personally and will be contacting you shortly. In the interim, please feel free to contact us directly at 1-800-273-5602 or CustomerService@SpeedyCash.com.

    Verified purchase

    Reviewed Nov. 22, 2015

    I have appreciated the use of the service, however I wish I could borrow more with longer terms (6mons). Fees are a bit high but overall a great company.

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    Verified purchase

    Reviewed Nov. 20, 2015

    Speedy Cash has been a life saver.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Will always recommend Speedy Cash to friends and family. Their service representatives are always polite and easy to understand.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Great service. Love the new location. Friendly staff.

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    Verified purchase

    Reviewed Nov. 18, 2015

    Things have been real tight lately and a big demand for funds I didn't have. Thanks to Speedy Cash I was able to achieve my goals and get back on my feet. I thank all of you at Speedy Cash for your assistance.

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    Verified purchase
    Staff

    Reviewed Nov. 17, 2015

    I was just scammed by a rep. I was suppose to get a 5000 loan. He told me I had to go buy a 100 card and then that would be proof that I could pay my payments.. So I did it, so dumb of me. Then he came back saying the state held it up then that I had to pay 483 to get my money then that if I went and bought another 100.00 card he could get me my money! I am so sick. Now I have nothing...

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    Speedy Cash
    Response from Speedy Cash

    Raeann - This is a fraudulent practice that is not our company. We encourage you to report any information you have to the proper authorities, we are also happy to cooperate and confirm any necessary details to law enforcement. We take the issue of fraud and identify theft seriously. Anyone falsely representing our company will be pursued through appropriate law enforcement. Please feel free to reach us directly at 1-877-336-9392 or check our website www.speedycash.com for some guidelines such as information we will never ask and tips to avoid falling victim to fraud.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 17, 2015

    Great customer service, I love the same day cash option! Speedy cash is exactly that SPEEDY! Great job.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 16, 2015

    Great customer service when I called inquiring about my loan. The representative was very helpful and knowledgeable.

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    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 16, 2015

    I appreciate so much the opportunity that you give me to make business with you. I'm thankful for your services and professionalism, also for the kindness and clarity to understand it. I can recommend to everybody Speedy Cash because is easy the process and fast. I really had a gradable experience. Thank you so much.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 15, 2015

    Fast and convenient.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 14, 2015

    Quick and precise.

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    Verified purchase

    Reviewed Nov. 13, 2015

    I got a Title loan on my car. Was making my payments every two weeks. Started getting notices that I wasn't making payments that I was behind by 2 weeks which a payment was just made. Made a payment September. Made another payment in October. Have had managers constantly tell me that I didn't make payment. When I showed proof that I did they said it didn't matter. It's not in their system. Today even though I wasn't behind on my payments they said that they had my car repoed even though I paid it off in full. Looking it up they have 3 ongoing class action lawsuits and 2 criminal investigation by state and federal laws. Their repo company must have the repossession agency's number displayed on truck with agency's name on it. They did not have. They just got paid in full though and now they want what is wrong and help them steal money and cars. The company they gave me for the repo does not exist.

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    Speedy Cash
    Response from Speedy Cash

    Russell - The experience outlined is not reflective of the core vision and values of Speedy Cash. We’ve built our business over the last 18 years by making sure we take the very best care of our Customers and their financial needs. Thank you for sharing your concerns; please rest assured that we take this kind of feedback seriously and are taking steps to address it. If you have any other concerns or would like to speak to a Customer Service Representative immediately, please call 1-800-273-5602 or email CustomerService@SpeedyCash.com.

    Verified purchase

    Reviewed Nov. 11, 2015

    Conflicting information. What is all this business with having to go online to get the loan and then you can't qualify for pay in 72 hrs with no cab fee. It sucks.

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    Speedy Cash
    Response from Speedy Cash

    Hi Robin - The experience outlined is not reflective of the core vision and values of Speedy Cash. We've built our business over the last 18 years by making sure we take the very best care of our Customers and their financial needs. Thank you for sharing your feedback. We take your concerns seriously and make every effort to promptly address them. We'd like to discuss your concerns personally and will be contacting you shortly. In the interim, please feel free to contact us directly at 1-800-273-5602 or CustomerService@SpeedyCash.com.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 11, 2015

    I had a great experience when visiting your location on Sunday November 8, 2015. I was pleasantly surprised when I noticed that the location was open on Sunday. When I arrived I was greeted and had excellent customer service from the representative and the local manager Kayley. Both individuals were very knowledgeable and gave me several options and also was very willing to explain in detail.

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    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 9, 2015

    The cashier was friendly & the process was fast & easy!

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    Verified purchase

    Reviewed Nov. 9, 2015

    When I took out my original loan of $600 I was told I had another $600 available. When I needed a little more I went in and was told I only had $200 available to me and that she could override and get me $300... So obviously someone gave me the wrong information... Plus your fees are RIDICULOUS! If I didn't absolutely need to borrow the money I wouldn't have gone in, but the fees are just too high :(

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    Speedy Cash
    Response from Speedy Cash

    Marcella - Thank you for sharing your feedback. At Speedy Cash, we take your feedback and concerns seriously and make every effort to promptly address them. We would like to discuss your concerns personally and will be contacting you shortly. In the interim, please feel free to contact us directly at 1-800-273-5602 or CustomerService@SpeedyCash.com.

    Verified purchase
    Customer Service

    Reviewed Nov. 9, 2015

    I would love to see more Speedy Cash stores open and the customer service is excellent. Thank you all very much. Happy Holidays.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 9, 2015

    I am a mother of two boys and Speedy Cash allowed me to keep up with bills and groceries.

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    Verified purchase
    Price

    Reviewed Nov. 9, 2015

    The Speedy Cash company has been nothing but reliable and dependable for me. They are there when you need them with very generous interest rates. I'm glad I found this company.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 7, 2015

    I really appreciate the helpful, courteous, and professional service of your office staff in your office on Caesar Chavez Blvd. Every time I have visited the office, I am welcomed promptly and served within a short time with a smile.

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    Verified purchase
    Staff

    Reviewed Nov. 6, 2015

    Service was great. He helped me understand everything perfectly.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 6, 2015

    I have thoroughly enjoyed dealing with them. Never a problem. Always fast and courteous.

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    Verified purchase

    Reviewed Nov. 6, 2015

    You have offered a card for quick deposits and every time I apply for it you say I can't prove I'm me. Your security questions are stupid. Sorry but they are. Other than that your service has been exemplary. Thank you.

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    Customer Service

    Reviewed Nov. 4, 2015

    I was recently in contact with Speedy Cash regarding my bank fraud. I email them and talked to them on the phone requesting that all ACH withdrawals be stopped immediately. I informed them that I would be making timely payments to them myself online. They told me that they would stop all ACH withdrawals and then went ahead and withdrew $250.00 without my knowledge.

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    Speedy Cash
    Response from Speedy Cash

    Hi Diana - Thank you for sharing your feedback. We would like to discuss your concerns personally and will be contacting you shortly. At Speedy Cash, we take your feedback and concerns seriously and make every effort to promptly address them. In the interim, please feel free to contact us directly at 1-800-273-5602 or CustomerService@SpeedyCash.com

    Verified purchase
    Customer Service

    Reviewed Nov. 3, 2015

    This company has assisted me every month with great customer service.

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    Verified purchase

    Reviewed Nov. 3, 2015

    It is never ideal to need a loan but you make it easy enough if needed.

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    Verified purchase
    Staff

    Reviewed Nov. 3, 2015

    People are really nice.

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    Verified purchase
    Staff

    Reviewed Nov. 2, 2015

    Very helpful and professional.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 2, 2015

    I had a line of credit loan. I called on a Friday to make a payment. After thinking for a bit I called and ask a lady with customer service if I paid in full that day could I immediately reapply and receive cash the same day. She assured me I could. I ask again this time explaining if I could not reapply and receive cash same day, I did not want to do it. I had a car payment to make and needed all the money I could get to buy food and things for my family. She again said yes and even said if my income increased I may qualify for a better credit limit. She said as long as I paid with a debit card there would be no wait period. So I paid in full. She took my payment and placed me on hold only to inform me it would be Monday before I could do anything.

    I ask if going to a local office would help she said it might as their guidelines are different. So I did. They treated me like I was lying. The local office said it was a 7-day wait period. So I called customer service again. I ask if the payment could be refunded. They told me after waiting for about 10 minutes it could. The problem being it would be 3 business days before it would be back in my account! At this point I thank them for the little bit of help they offered. Still in shock as to how it took seconds for them to take payment from my account yet it would be days before it would be put back. So now the car payment was late and we are having to closely budget to scrape by as we wait for the 200 some odd dollars to be put be back.

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    Speedy Cash
    Response from Speedy Cash

    Robert - Thank you for sharing your feedback. At Speedy Cash, we take your concerns seriously and make every effort to promptly address them. We would like to discuss your concerns personally and will be contacting you shortly. In the interim, please feel free to contact us directly at 1-800-273-5602 or CustomerService@SpeedyCash.com.

    Verified purchase

    Reviewed Nov. 2, 2015

    My experience has been wonderful.

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    Verified purchase
    Staff

    Reviewed Nov. 1, 2015

    The man who helped me was very kind and helpful.

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    Staff

    Reviewed Oct. 29, 2015

    Speedy/Rapid Cash is the best payday loan company in existence. They don't device you about the terms of the loan and approval is almost immediately! They've helped me many times. They even changed my due date so I didn't have to default on the loan. I love this company!!!

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    Customer Service

    Reviewed Oct. 29, 2015

    I attempted to take out a $2,500.00 installment loan. First the loan company wanted me to buy a Walmart money card with $230 on it, to prove first payment availability. Then an hour later, they wanted me to go back to Walmart to purchase two additional cards, and put $350 on each for "insurance and tax fees". Another 30 minutes goes by and they call me and tell me that the state of Michigan has frozen the funds, because they see these transactions as potential money laundering, but I can release the funds by providing an additional $500 in MoneyGram for insurance. Like an idiot, I went and provided them with the MoneyGram... It didn't go through, so they wanted me to try a different form of payment.

    For those of you not keeping count, that puts the money that I am out of pocket at $1,430.00. My bank account at that point was officially empty, and I have no further way of trying to "prove my sincerity" for the loan. So I told them to cancel and release all funds. This was on 10/09/2015. As of this report, today is 10/29/2015, and I have still not seen a dime of the $1430.00 that are owed to me.

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    Speedy Cash
    Response from Speedy Cash

    Andrew - The loan company you spoke to was not Speedy Cash. We take the issue of fraud and identify theft seriously. Anyone falsely representing our company will be pursued through appropriate law enforcement. We encourage you to report any information you have to the proper authorities, we are also happy to cooperate and confirm any necessary details to law enforcement. Please feel free to reach us directly at 1-800-273-5602 or check our website www.speedycash.com for guidelines such as information we will never ask and tips to avoid falling victim to fraud.

    Verified purchase

    Reviewed Oct. 28, 2015

    The fee is exorbitant, but if you need cash in a pinch, it's pretty good. They refused to give me a promo code after I got many loans which was somewhat annoying. You'd think they could give a break after so many loans.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 27, 2015

    I was so happy with the service that was given to me. The representatives were excellent, courteous, and actually very happy in general. The service was professional and very fast. A 1, 2, 3 process. I will continue to use Speedy Cash as a resort to my sometimes not in my control moments.

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    Reviewed Oct. 27, 2015

    Speedy Cash collection practices are HARSH and should be illegal. They debit your debit card then bank which resulted in double NSF for me because my debit card was on one bank and checking account with another. I feel if they tried one method of payment and the payment was returned then they should notify the customer before using another method. This would give the customer time to contact them to ensure funds will be available.

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    Speedy Cash
    Response from Speedy Cash

    Vanessa - Thank you for sharing your feedback. At Speedy Cash, we take your feedback and concerns seriously and make every effort to promptly address them. We would like to discuss your concerns personally and will be contacting you shortly. In the interim, please feel free to contact us directly at 1-800-273-5602 or CustomerService@SpeedyCash.com.

    Verified purchase
    Staff

    Reviewed Oct. 26, 2015

    Good service and good mood when I talk with any people attending. Thanks everybody.

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    Verified purchase
    StaffProcess

    Reviewed Oct. 25, 2015

    Luz, my contact person was very competent... explained the process thoroughly and put me at ease for I was very nervous at onset of application... answered all questions in a very professional manner. Left office feeling very positive about how well the process had gone. Thank you.

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2015

    Employees welcome me with kindness and helps me in every way.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 24, 2015

    I had to send them 250.00 then 600.00. A day later 300.00 more and I still haven't received my loan. They had the nerve to say I need to send 400.00 more. Really ask to speak to a supervisor. He got on the phone cussing me out, very unprofessional. I'm going to report them to BBB and the loan commissioner. They say I have to send them 400.00 more just to get my money back. Whoever heard of such foolishness? I hate them. And I hope they get shut down. They are and always will be a SCAM.

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    Speedy Cash
    Response from Speedy Cash

    Carol - We have confirmed the company you're dealing with is not Speedy Cash. We take the issue of fraud and identify theft seriously and encourage you to report any information you have to the proper authorities. We're also happy to cooperate and confirm any necessary details to law enforcement. Anyone falsely representing our company will be pursued through appropriate law enforcement. Please feel free to reach us directly at 1-800-273-5602 or check our website www.speedycash.com for some guidelines such as information we will never ask and tips to avoid falling victim to fraud.

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 23, 2015

    Easy, fast and confidential service.

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    Verified purchase
    Customer Service

    Reviewed Oct. 22, 2015

    I have been real happy with my experience with Speedy Cash... It's cash at my fingertips that is so convenient to me... I have already recommended Speedy Cash to a few co-workers and friends. I have been extremely happy with the online service and even when I call the 800 number I also receive great service.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2015

    The customer service representative that helped me was very friendly. She explained what my payment plans would be for every amount I was thinking of borrowing.

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    Customer ServiceStaff

    Reviewed Oct. 21, 2015

    I have had a wonderful experience with Speedy Cash. It's always quick and easy to access online. The only time I have needed to call, the representative that I spoke with was efficient and extremely friendly. I will definitely continue to use Speedy Cash!

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    Customer ServiceStaff

    Reviewed Oct. 20, 2015

    The woman helping did ignore me at times. I've been in customer service for 7 years so I didn't bother me much. At one point I asked if she had heard me with one of my questions after she didn't answer because was interrupted from a phone call and she replied with yes that's why I shook my head. Not the best of answers. That one did make me mad but again I let it go.

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    Response from Speedy Cash

    The experience outlined is not reflective of the core vision and values of Speedy Cash. We’ve built our business over the last 18 years by making sure we take the very best care of our Customers and their financial needs. Thank you for sharing your concerns. If you have any other concerns or would like to speak to a Customer Service Representative immediately, please call 1-800-273-5602 or email CustomerService@SpeedyCash.com.

    Verified purchase

    Reviewed Oct. 18, 2015

    The only thing I would change is the increase in the available amount.

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    Verified purchase

    Reviewed Oct. 18, 2015

    It is very easy to take care of the loan online.

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    Verified purchase

    Reviewed Oct. 18, 2015

    I love doing business with your company, every transaction goes as planned and have not had many complications. Once we had a problem but it worked itself out. Therefore I have plans of doing business with your company in the future, as long as the respect level for my money continues.

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    Verified purchase

    Reviewed Oct. 16, 2015

    I would you for you all to expanding your loan amounts for the state of MS. Sometimes all I need is $50 and the lowest amount I can get is $100. Thanks!

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    Customer Service

    Reviewed Oct. 16, 2015

    I was thinking getting a loan over the internet would be easier however, Speedy Cash you have to go in and I did not know this and they even sent me a contract using the Speedy Cash logo. If you speak with a Kevin **, David **, or Mr. **. Then they are fraud. They are not part of Speedy Cash if you get called from this number **. These people have wrote over $14,000 worth of checks to my account in my name. It was such a mess.

    Updated on 10/22/2015: Thank you for your response. I also talk to you, the Federal Trade Commission and I took my bank a copy of the contract with the fake Speedy Cash and a copy of the police report. I hope that we can catch this group of people. I still have a phone number where they are still answering the phone as Speedy Cash.

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    Speedy Cash
    Response from Speedy Cash

    Hi Denise - Thank you for sharing your concerns about this company acting like Speedy Cash. We take the issue of fraud and identify theft seriously. We encourage you to report any information you have to the proper authorities, we are also happy to cooperate and confirm any necessary details to law enforcement. Anyone falsely representing our company will be pursued through appropriate law enforcement. Please feel free to reach us directly at 1-800-273-5602 or check our website www.speedycash.com for some guidelines such as information we will never ask and tips to avoid falling victim to fraud.

    Verified purchase

    Reviewed Oct. 16, 2015

    I have not received a promo code since I became a client.

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    Verified purchase

    Reviewed Oct. 15, 2015

    Speedy Cash has helped me tremendously! Thank you!

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    Staff

    Reviewed Oct. 13, 2015

    I have never used a payday loan company before, but I went with one of my friend to take him to Speedy Cash and the employees at Speedy Cash are very friendly. The employees are very helpful and very courteous. Also, the loans have helped me in paying bills.

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    Customer ServiceOnline & App

    Reviewed Oct. 13, 2015

    Great customer service, fast, friendly and convenient online application. Approved in minutes. Definitely recommending family and friends.

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    Staff

    Reviewed Oct. 11, 2015

    Everyone is very nice and helpful. They always make me feel welcome. In time of need I know exactly were to go. Thank you for your services.

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    Staff

    Reviewed Oct. 11, 2015

    Got plenty of help. Associates knowledgeable and friendly. Very clear on their explanations on the business.

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    Customer ServiceStaff

    Reviewed Oct. 10, 2015

    First, I would like to say that the representatives were very friendly and helpful. The only problem I had was with the due date information displayed. It read a due date of October 16th with a payment of $0.00. I had to contact customer service to discover that it was, in fact, the actual due date and the payment was the amount borrowed plus the fee. This needs to be corrected so the proper information is displayed so there will be no confusion.

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    Staff

    Reviewed Oct. 8, 2015

    Great service... Thank you for helping.

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    Customer ServiceStaff

    Reviewed Oct. 5, 2015

    Spoke to a very pleasant woman and explained to her that I was a new customer and I was trying to sign up for my account and had an issue with the temporary password. She was polite, professional and exude excellent customer service skills.

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    Customer ServiceStaff

    Reviewed Oct. 5, 2015

    I have nothing but good things to say about Speedy Cash customer service. My experience with Speedy Cash has been great. Customer service representatives are friendly and very helpful. I needed cash assistance and Speedy Cash was willing to help. I got a fast response and the loan was deposited in my checking account.

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    Verified purchase

    Reviewed Oct. 4, 2015

    Wish that they would offer CA a loan instead of just payday loans. It would help out much better. I would even let them debit my account just like they do with my payday loans.

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    Verified purchase

    Reviewed Oct. 3, 2015

    Wish I could pay back at a longer period of time.

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    Verified purchase

    Reviewed Oct. 3, 2015

    You are the BEST!

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    Customer Service

    Reviewed Oct. 3, 2015

    My experience with Speedy Cash has been excellent. I have used them as a source for Cash when needed. They continue to respond in a very timely manner when I need to reorder. Highly recommended.

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    Punctuality & Speed

    Reviewed Oct. 2, 2015

    I had great experience with speedy cash.

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    Customer Service

    Reviewed Oct. 2, 2015

    I took out a loan last month with Speedy Cash online and was approved for a line of credit with minimum payments. I called Speedy Cash like 3 times after I received the money and had them explain to me how the loan worked. Every time I got a different agent that explained if I paid my loan out in full on or before the due date I can instantly reapply for the full amount which I needed for a major bill (utilities). So I paid it in full online yesterday and tried to reapply but wasn't given the option to, so I called Speedy Cash again but this time was told that I can't apply again until 7 days (what a bunch of crap).

    If I wasn't lied to and reassured through the whole month that I can reapply again as soon as I paid off the loan then I would've at least paid the minimum payment and still had enough to pay my utility bill (which is due to be cut on Monday... thanks a lot Speedy Cash) and me and my grandkids wouldn't be getting prepared to be in the dark smh... Never Again will I ever want to go through something like this again... couldn't wish being in the cold in dark on no one.

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    Response from Speedy Cash

    Coralyn - Thank you for sharing your feedback. At Speedy Cash, we take your feedback and concerns seriously and make every effort to promptly address them. We would like to discuss your concerns personally and will be contacting you shortly. In the interim, please feel free to contact us directly at 1-800-273-5602 or CustomerService@SpeedyCash.com.

    Verified purchase

    Reviewed Oct. 1, 2015

    My experience with your company has been very good. Have had no problems or complaints with service.

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    Punctuality & SpeedStaff

    Reviewed Sept. 29, 2015

    Great service. No issues. Quick, fast and easy. Help provided if needed.

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    Verified purchase

    Reviewed Sept. 29, 2015

    Initially it took a very long time for the approval process. After approval, everything went fine with no hassles. Like that payments cover part of the principal. Other companies that I checked had payments covering interest only and if additional principal payments not made, a lump sum was due at the end.

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    Customer ServiceStaff

    Reviewed Sept. 28, 2015

    I am a regular customer. I applied for a $4000 loan. After I was told I was approved, the customer service rep told me to put $100 on a prepaid card and the loan would be in my account the next day. Well the next day, I was told to get another prepaid card for $500 and THEN the money would be in my account. I'm very unhappy; sounds like a scam I've read about online. Plus, the customer service rep--I believe he goes by "Chester"--was rude to me twice on the phone. Not a good way to help returning customers!

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    Speedy Cash
    Response from Speedy Cash

    John - Thank you for sharing your concerns. We understand why this issue would be of such concern and frustration to you. At Speedy Cash, we take your feedback seriously and have confirmed, based on the helpful information you've provided, that the incident was not with our company. We encourage you to report any information you have to the proper authorities, we are also happy to cooperate and confirm any necessary details to law enforcement. We take the issue of fraud and identify theft seriously. Anyone falsely representing our company will be pursued through appropriate law enforcement. Please feel free to reach us directly at 1-800-273-5602 or check our website www.speedycash.com for some guidelines such as information we will never ask and tips to avoid falling victim to fraud.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 28, 2015

    Great, quick, easy loans that help me out when I'm in need, and let's not forget friendly.

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    PriceStaff

    Reviewed Sept. 28, 2015

    I was very pleased with the service and employees. They were very nice and helpful. We had issues trying to find my bank account number and they were very helpful and patient. Also other than that it was a very speedy process and I was also surprised at how low the interest rate was. I recommended them the same day cause I was so happy with my experience. I will definitely be going back for future loans.

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    Reviewed Sept. 27, 2015

    One of the better payday loans. Very very smooth and easy to navigate. Have not tried an online loan yet but wish there were more choices for it under the $2000 amount. I love that it is so easy to pay in advance. Thank you so much.

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    Verified purchase

    Reviewed Sept. 27, 2015

    I absolutely love Speedy Cash. It's easy. Efficient. I could go on and on. I will definitely always use Speedy Cash. You should just give out coupons to frequent customers every now and then. That would be nice.

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    Staff

    Reviewed Sept. 27, 2015

    Very good respectful people. Very kind and caring.

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    Customer Service

    Reviewed Sept. 25, 2015

    I have had nothing but great customer service every time I have contacted your company! Two thumbs up!

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    Punctuality & SpeedOnline & AppStaff

    Reviewed Sept. 25, 2015

    Speedy Cash helped me out when no one else would. The application process is quick and easy. Reconciliation of payments is fast and accurate. Overall, a very neat and tidy, totally professional operation. The best, most honest payday loan company out there.

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    Punctuality & Speed

    Reviewed Sept. 24, 2015

    I will strongly recommend to all my friends. Sometimes you don't have time when an emergency occur. You need cash and you cant tell your kids "wait." I don't have time to go to the bank or going to cash stores or simply you don't want to go to a pawn shop, for begging for money. I just call your company and the problem is solve. Is very convenient, personal, best pay options and fast. I will always stay with you an account with the best standing record. I really don't care of the repayment fees, because my problem was solve. Thanks and God Bless you all.

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    Customer Service

    Reviewed Sept. 24, 2015

    Received great customer service as I do every time I visit and was out within 5 minutes.

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    Punctuality & Speed

    Reviewed Sept. 23, 2015

    Fast, easy, secured and helpful for my needs.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 22, 2015

    I opened up a loan with them and I got hit by a car and broke two bones and I told them obviously that I have no income right now because I had no job. I was late twice and they kept overdrafting my bank account. They would not do anything to help me at all. I asked for a extension so I wouldn't get overdrafted and that I would pay them two days later and they still did not care. It goes to show you could be on your deathbed and they would still go after you. It's terrible. I will never ever use Speedy Cash again. The worst customer service!

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    Speedy Cash
    Response from Speedy Cash

    Tonia - We take your feedback and concerns seriously and will make every effort to promptly address them. We would like to discuss your concerns personally and will be contacting you shortly. In the interim, please feel free to contact us directly at 1-800-273-5602 or CustomerService@SpeedyCash.com.

    Verified purchase

    Reviewed Sept. 22, 2015

    I appreciated the loan from Speedy Cash. Just wish you had more options for customer discounts for fees.

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    Reviewed Sept. 21, 2015

    I've been trying to get a loan for the past year with this company. Through this company, they've declined my application not because of my credit history, but my bank account. They recommend me getting an opt plus card to get my loan. Well, I was still denied. I needed the money for my kids. I've switched banks and yet I still can't get approved.

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    Speedy Cash
    Response from Speedy Cash

    Charlotte - Thank you for sharing your feedback. We take your feedback and concerns seriously at Speedy Cash. Please contact us directly at 1-877-315-8491 or at CustomerService@SpeedyCash.com.

    Verified purchase
    Customer Service

    Reviewed Sept. 20, 2015

    I am very happy with the level of customer service I received and the ease of the website. Sometimes there's glitches but satisfied otherwise. Wish the amount increased with each payment or something.

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    Punctuality & Speed

    Reviewed Sept. 19, 2015

    We were treated with respect and received quick service.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2015

    I happy with service. When I call operators are kind and easy to understand. Thanks for the great service.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 18, 2015

    I called Speedy Cash because I was going to use app to get funds and just pick up cash at store. Representative at research blvd location told I could pick up loan within 24 hours so I did the buy-up and tried to pick up in morning. The staff told me I couldn't get my loan because the funds had been sent to bank already and that there was a cooling period. I really needed the money that day and was left with nothing. This is the second time I have issues. The first time I had issues coz the funds were sent to bank but were taking too longer and they had incorrect banking account number.

    This time I called to make sure the funds would be sent in store and that I could pick them up next day. Representative told me I could pick them up within 24 hours even though the app told me I had only 1 hour to pick the loan up. I am so disappointed in this loan agency. I feel lied to and the planned ahead of time for this loan and was left empty handed with no resolution to my issue is disappointing. I'm a loyal customer to this company and pay my loans on time. There should not be this many issues with me getting the loan I need. Other companies like Cash Today have much better customer service and do not give inaccurate information.

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    Speedy Cash
    Response from Speedy Cash

    Jocelyn - The experience outlined is not reflective of the core vision and values of Speedy Cash. Thank you for sharing your concerns; please rest assured that we take this kind of feedback seriously and are taking steps to address it. If you have any other concerns or would like to speak to a Customer Service Representative immediately, please call 1-800-273-5602 or email CustomerService@SpeedyCash.com.

    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Sept. 18, 2015

    I think the process is quick and easy. I just wish you could get a little more like 500.00 would be better.

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    Verified purchase

    Reviewed Sept. 17, 2015

    I think that a returning customer should receive a percentage off the loan rates if within 3 months of their fourth loan.

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    Punctuality & Speed

    Reviewed Sept. 16, 2015

    I was skeptical applying for a loan but they made it easy and not confusing as to what was expected for the loan process. I have reborrowed 3X now and they make it quick and simple.

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    Customer ServiceStaff

    Reviewed Sept. 15, 2015

    The woman who was helping me with my quick loan literally was texting as I was asking questions about this. This is my first loan ever so I had some questions, I had to literally walk around to let her finish texting before she would answer me.

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    Speedy Cash
    Response from Speedy Cash

    Kevin - Thank you for sharing your concerns; please rest assured that we take this kind of feedback seriously and are taking steps to address it. The experience outlined is not reflective of the core vision and values of Speedy Cash. We’ve built our business over the last 18 years by making sure we take the very best care of our Customers and their financial needs. If you have any other concerns or would like to speak to a Customer Service Representative immediately, please call 1-800-273-5602 or email CustomerService@SpeedyCash.com.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 14, 2015

    Everyone has been very kind and nice and helped me. Great customer service.

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    Customer Service

    Reviewed Sept. 14, 2015

    I have been extremely satisfied with the customer service and the ease of getting money from time to time. Thank you very much.

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    Verified purchase

    Reviewed Sept. 13, 2015

    I have gotten loans and now I am in a much bigger mess. I have been paying too high CAB fee and none of it gone to paying off my loan. I have been been way too much. If you are thinking of getting loans especially from Speedy Cash, don't.

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    Speedy Cash
    Response from Speedy Cash

    Norma, we take your feedback and concerns seriously and will make every effort to promptly address them — we will be reaching out to you shortly. Whether conducting business online or in one of our stores, Speedy Cash always makes sure product rates and terms are clearly communicated before the loan transaction. While the annual percentage rate of our products may seem high, the actual cost is often lower than alternative products such as overdraft protection/fees, late/reconnect fees with utilities, and other short-term credit options. If you would like immediate assistance, please call us at 1-877-315-8491 or email us at CustomerService@SpeedyCash.com.

    Customer Service

    Reviewed Sept. 12, 2015

    Today to my surprise when I walked in the bank to get a money order for my rent to Speedy Cash customer relationship already pulled it out. I spoke with a lady just a few days ago that agreed to me making a payment at the end of the week. Now they gonna act like this was not done. 1 person said it was gonna take 4 - 5 hrs to locate the recording. I called back in 20 minutes because I was pissed I couldn't reborrow... they magically found it. I call **. He's was simply reading what the lady typed in the notes and anybody can make that ** up... just to get someone off the phone. Pissed off, now possibly homeless, and will never use them again. I DO NOT RECOMMEND THIS COMPANY.

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    Speedy Cash
    Response from Speedy Cash

    Thank you for sharing your feedback, Christle. At Speedy Cash, we take your feedback and concerns seriously and make every effort to promptly address them. We would like to discuss your concerns personally and will be contacting you shortly. In the interim, please feel free to contact us directly at 1-877-315-8491 or CustomerService@SpeedyCash.com.

    Verified purchase
    Staff

    Reviewed Sept. 11, 2015

    Since The beginning I have been very happy with the service provided to me by the staff at all locations I have visited, even those outside of San Antonio. If there is anything to actually complain about it's the fact that no matter how many time I have borrowed and paid off my loans every time I want to renew it seems the fees increase. When I started they were 22 per every $100 then the next time I applied for a loan it increased and this last time it increased even more to 27 per every $100. That just make me feel unappreciated as a customer especially since I haven't defaulted in any way. Other than that My experience with Speedy Cash has been smooth and very good.

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    Staff

    Reviewed Sept. 10, 2015

    Great customer care team.

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    Online & App

    Reviewed Sept. 9, 2015

    The website is easy to use and understand. I am a senior citizen so that's a HUGE PLUS! I would highly recommend Speedy Cash. It's nice to be able to get some extra cash now and then. It gives us more freedom to do fun things which is a blessing nowadays. Thank you Speedy Cash!

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    Verified purchase

    Reviewed Sept. 9, 2015

    From day one there has not been one time that I have not been totally and completely satisfied with the services that Speedy Cash has provided me. Everything they have offered has been exactly what they said. I would definitely recommend even to my mother. Thanks. 5 STARS.

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    Staff

    Reviewed Sept. 8, 2015

    I don't have number but I do want to tell you the last time I was in (yesterday, 9/6/2015) the girl that helped me was the best I've ever had. She was polite, courteous, efficient and it only took me a few minutes to take my new loan out and leave which is how it should be when I come in with my card and show it to them. The others go through a bunch of drama unnecessarily and drag it out to take longer. I appreciated her! Hope I get her every time.

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    Staff

    Reviewed Sept. 8, 2015

    Due to the fact I'm on medical disability with social security I don't get a statement every month to provide to the 180-day review. I understand your policy regarding the State I live in. All I have is my award letter. There always should be an exception for people in my same situation. When this happened to me a few days ago they made an exception in my case and went back to my original letter I sent as a new customer!

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    Punctuality & Speed

    Reviewed Sept. 8, 2015

    Speedy Cash is just what their name says... SPEEDY!! They're very convenient and I love them!

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    Price

    Reviewed Sept. 7, 2015

    Yeah I understand you need extra cash from time to time but this company don't need to take advantage of that. A loan for 250 is going to cost you 50. That's crazy.

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    Speedy Cash
    Response from Speedy Cash

    Nolan - Thank you for the opportunity to respond. We welcome your feedback and would like to reach out to you personally to address your concerns. Whether conducting business online or in one of our stores, Speedy Cash always makes sure product rates and terms are clearly communicated before the loan transaction. While the annual percentage rate of our products may seem high, the actual cost is often lower than alternative products such as overdraft protection/fees, late/reconnect fees with utilities, pawn fees and other short-term credit options. If you would like immediate assistance, please call us at 1-877-315-8491 or email us at CustomerService@SpeedyCash.com.

    Verified purchase

    Reviewed Sept. 6, 2015

    Your service is wonderful.

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    Verified purchase

    Reviewed Sept. 5, 2015

    Have had prompt service whenever quick cash is needed to tide me over until payday.

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    Verified purchase
    Staff

    Reviewed Sept. 5, 2015

    They do a wonderful job.

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    Punctuality & Speed

    Reviewed Sept. 5, 2015

    I pay all my bills early morning on the day I get my monthly deposit (Payday). I really to wait before I begin any personal checking account activity besides those four simple bills: rent, power, cable, and speedy cash. All of those checking account payments I do directly on all their websites, individually. Not any are performed from my bank website. "Speedy" LOL Cash is ALWAYS the last item to clear and it’s DAYS afterwards not just one day. While ALL my other three bills "hard-post" by the next evening, on the 4th. "Speedy" Cash doesn’t want their money very fast. Why is that transaction always pending so late? The reason I wait to do any checking is because I am diabetic and my brain is can get VERY MUSHY sometimes.

    So if I WAIT before I do ANY more spending. It protects your payment from my checking account experiencing an error and a host of checks bouncing all over everywhere. Yours would be one that would bounce!!! If I did make a mistake until it hard post the bank pays payments at random according to them! Once nine debit cards bounced! However, when I contacted the Federal Reserve they made my bank return all nine! But it took weeks! For all that to transpire - my motivation is to help you get your transaction out of my way. However, know this, I love your online service and I am very grateful for the flexibility and access. Thanks.

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    Customer ServiceStaffProcess

    Reviewed Sept. 4, 2015

    I have visited 2 different locations recently and found the employees to be very friendly and they provided great customer service. I'm very pleased with how easy this process is.

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    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2015

    These folks helped me with my needed funds quickly...

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    Verified purchase

    Reviewed Sept. 4, 2015

    I have enjoyed using the site.

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    Punctuality & Speed

    Reviewed Sept. 3, 2015

    I love the service provided by Speedy Cash both in the store (Gulfport, MS) or your online service. It's fast, accurate, and efficient. I couldn't ask for a better company. I would like to see discounts or special promotions sometimes though. No real complaint here.

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    James increased rating by 3 stars.
    Price
    After a positive interaction with Speedy Cash, James increased their star rating on Sept. 12, 2015.

    Updated review: Sept. 12, 2015

    I previously wrote a review that wasn't very nice concerning the interest rate. Speedy Cash called me and cleared up my concerns. Yes, it does cost a lot if you make minimum payments until the loan is paid off. However, should you pay it off early you save a considerable amount. There is no early payoff penalty. I should have found out the facts before I wrote a negative review and sincerely apologize for that. I will use Speedy Cash in the future should I need to. I recommend this company to all who might need some quick cash as it only take about 10 minutes to apply, about 5 minutes or less to get approval and in my case the money was in my bank account 6 hours later. Thank you, Speedy Cash for contacting me and clarifying my concerns.

    Original Review: Sept. 2, 2015

    I was in a pinch and was able to borrow 285.00 overnight. I wasn't paying attention to the interest rate and now I am paying a total of 910.00 over a year and a half. Yes, it's easy to borrow but beware of the amount you have to pay back. I personally will never do this again.

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    Response from Speedy Cash

    Hi James - Thank you for giving us the opportunity to respond. Whether conducting business online or in one of our stores, Speedy Cash always makes sure product rates and terms are clearly communicated before the loan transaction. While the annual percentage rate of our products may seem high, the actual cost is often lower than alternative products such as overdraft protection/fees, late/reconnect fees with utilities, pawn fees and other short-term credit options. If you would like to speak to someone regarding your comments, please call us at 1-877-315-8491 or email us at CustomerService@SpeedyCash.com.

    Verified purchase
    Price

    Reviewed Sept. 1, 2015

    I've just Speedy Cash a couple times last year and found that with the interest rate it was the best place to borrow from. I again just needed its services as I have been put on medical leave. It's easy, it's affordable and it's been a big help for me to get through some tough times. Thanks Speedy Cash.

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    Verified purchase

    Reviewed Aug. 29, 2015

    Great service and grateful for funds to be approved.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 28, 2015

    Speedy Cash is really quick and easy once all required paperwork is submitted. Customer service is helpful and friendly too.

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    Verified purchase

    Reviewed Aug. 28, 2015

    Getting a new loan was very easy. After it was paid off...I had no problems with getting another one.

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    Staff

    Reviewed Aug. 28, 2015

    Always good service, easy to get in and out of store, always helpful.

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    Customer Service

    Reviewed Aug. 27, 2015

    Great customer service and user-friendly system... Thank you very much for your help.

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    Punctuality & SpeedStaff

    Reviewed Aug. 27, 2015

    The service was fast & fair. The person that helped me was very nice & polite and answered any questions I had asked.

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    Customer Service

    Reviewed Aug. 25, 2015

    The customer service is great and I like my loans payments and the option to change my due date.

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    Punctuality & Speed

    Reviewed Aug. 25, 2015

    I don't like standing in a long line to get a payday loan. This was fast and very easy, I thought for sure I won't get approved.

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    Staff

    Reviewed Aug. 25, 2015

    Service was Great.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2015

    Whenever I called the person I spoke with was very cordial and assisted me with my issue.

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    Verified purchase

    Reviewed Aug. 23, 2015

    It's easy to apply online and fast.

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    Online & App

    Reviewed Aug. 23, 2015

    I was approved for my first loan with Speedy Cash when I thought there was no chance of getting the help I needed. I love how easy it is to manage my loan online. It really helps to be able to extend my due date, and to decide how much I need to refinance. My only complaint is that the website is often slow, and at times unavailable.

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    Staff

    Reviewed Aug. 21, 2015

    The service is great. Nice and friendly people employed at this location.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Aug. 20, 2015

    I am very happy with the customer service I received at the time I went in for a loan. The people were very nice and friendly. The process was fast and easy. The payments are also very reasonable. I would recommend friends and family to Speedy Cash.

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    Punctuality & SpeedStaff

    Reviewed Aug. 18, 2015

    Always very friendly people that are helpful for the most part. It's quick service!

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    Customer ServiceStaff

    Reviewed Aug. 18, 2015

    The customer service agent Rigo was great. Very professional and informative.

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    Punctuality & SpeedStaff

    Reviewed Aug. 18, 2015

    Very fast and very kind the attention. And the loans is very helpful. Thanks Cash Loans!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 17, 2015

    I have dealt with several payday loan places and I found Speedy Cash to be more enjoyable to deal with. I try not to go back but even at times when I don't pay on time and have to go get another one they're nice. The ladies are nice to deal with. Keep up the good work. Great Customer Service.

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    Staff

    Reviewed Aug. 16, 2015

    They got me out of a pinch... Was there when I needed them without the hassle!! The teller on this last transaction was very patient and professional. Problems come up every day that need to be dealt with that day and you're there to help.

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    Verified purchase

    Reviewed Aug. 12, 2015

    Thank you for always being there when I run "a little" short of money between paydays to get groceries, gas, and pay bills. I appreciate your service.

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    Customer Service

    Reviewed Aug. 11, 2015

    Great customer service.

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    Verified purchase
    Customer Service

    Reviewed Aug. 10, 2015

    I was paid for a job I did online for Eugene **. Three days after I got payment, more than the payment amount was withdrawn, without my knowledge or consent. Bank of America told me today that Speedy Cash, Eugene **, has attempted multiple times since 7/3/15 to withdraw more money. I not only have NO loans, NO loans with Speedy Cash, I have had NO dealings with this company. I now owe BoA money in order not to go to ChexSystems & be reported to credit agencies. Speedy Cash is a front for scammers. If you ever see their name, close your accounts, change your phone number & watch out!

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    Speedy Cash
    Response from Speedy Cash

    Robin - Speedy Cash takes the issue of identity theft very seriously. We have a dedicated, full-time Fraud Team that handles cases that are discovered or reported, and works with law enforcement and our Risk Team to help mitigate future cases. Should you or anyone have questions or concerns please call us at 1-877-336-9392. You can also fax any necessary information (such as a filed police report) to our Customer Relations fax number at 1-316-771-8801 Attn: Fraud Response. As a matter of policy, our internal service level agreement on response is not to exceed 48 hours. In every case that a concern exists, supervisors are available to escalate questions or concerns.

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    Online & AppStaff

    Reviewed Aug. 9, 2015

    I have never had any problems with Speedy Cash. The staff is always helpful and the website is easy to navigate.

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    Online & App

    Reviewed Aug. 9, 2015

    I was loaned $100.00 and not explained why because I have two jobs and make well over $6000.00 a month. Was also told that if I download the app it would allow me to change my payment date but was not informed that it could only be done once every 12 months! I felt like I was rushed in and out!

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    Speedy Cash
    Response from Speedy Cash

    John - Thank you for sharing your feedback. At Speedy Cash, we take your feedback and concerns seriously and make every effort to promptly address them. We would like to discuss your concerns personally and will be contacting you shortly. In the interim, please feel free to contact us directly at 1-800-273-5602 or CustomerService@SpeedyCash.com.

    Verified purchase

    Reviewed Aug. 9, 2015

    My experience was clear, efficient, and overall good. Would recommend this company to others needing a quick loan.

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    Punctuality & Speed

    Reviewed Aug. 8, 2015

    Fast transactions. Love how easy it is to get the loan.

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    Customer Service

    Reviewed Aug. 7, 2015

    Need to be more faster. They need to open up more tellers. When there are new applicants there should be one for them and one to take care other customer who is a customer already. The line gets a little long and some customer are on a time limit when they have to go pay a bill.

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    Speedy Cash
    Response from Speedy Cash

    Hi Bonnie - Thank you for sharing your concerns! Please rest assured that we take all feedback seriously and are taking steps to address it. If you have any other concerns or would like to speak to a Customer Service Representative immediately, please call 1-877-315-8491 or email CustomerService@SpeedyCash.com.

    Verified purchase
    Staff

    Reviewed Aug. 6, 2015

    You guys have been very nice and helpful. I have already recommended mom and she loves using your company vs. the other payday loan companies.

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    Customer ServiceOnline & AppStaff

    Reviewed Aug. 5, 2015

    The people at Speedy Cash are always courteous and professional, on the phone and when you go in the store, asking things like, "How is your day going?" and they explains everything to you about the loan. I like the app and the "change the due date" option. I would definitely recommend Speedy Cash to others. Thanks.

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    Verified purchase

    Reviewed Aug. 5, 2015

    Rapid Cash has helped me when I needed them so therefore I would recommend them. At my age I shouldn't even need this system, but thanks.

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    Verified purchase

    Reviewed Aug. 5, 2015

    Really very satisfied with the service and the ability to get the services that I'm in need of. THANKS.

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    Verified purchase

    Reviewed Aug. 3, 2015

    No problems. Great company.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 3, 2015

    I had a loan with Speedy Cash, and needed to take advantage of the one time in 12 months option to pay it off in installments. It was approved to be paid off in four installments. Well, I thought that they'd automatically debit each payment out of my account - they're very good at doing that usually. Turns out that I, the customer, had to make the payments. I had gone out of town thinking that's what had been done, but when I returned and checked my bank account, it hadn't. So I sent the money electronically and they accepted it. Even sent an email thanking me for the payment. So, make note: they accepted it a few days late with no problems, no email saying that the agreement was broken due to late payment and the balance was now due in full. Nothing but "Thank you very much for your payment."

    Well, today, August 3rd, the remaining balance came out all at once. I called and was told basically since I'd broken a promise - that is not what happened - that the agreement was not good anymore and there was nothing that they could do now. If the agreement was broken when my first payment was sent a few days late, why did they not send an email letting me know at the time? It wasn't broken enough to accept the payment.

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    Speedy Cash
    Response from Speedy Cash

    Thank you for sharing your feedback. At Speedy Cash, we take your feedback and concerns seriously and make every effort to promptly address them. We would like to discuss your concerns personally and will be contacting you shortly. In the interim, please feel free to contact us directly at 1-877-315-8491 or CustomerService@SpeedyCash.com.

    Verified purchase
    Process

    Reviewed Aug. 3, 2015

    Easy, fair, professional process. No hidden fees or verbiage; straightforward.

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    Price

    Reviewed Aug. 3, 2015

    It's really good and the payments rates are affordable.

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    Verified purchase

    Reviewed Aug. 1, 2015

    I have always had a pleasant and easy experience with Speedy Cash.

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    Customer Service

    Reviewed July 31, 2015

    I love Speedy Cash! They always have such great customer service and are always there for my needs. I would absolutely recommend their place of business to family and friends. Thanks for everything y'all do!

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    PricePunctuality & Speed

    Reviewed July 29, 2015

    Service was quick and easy, the bill was a reasonable price.

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    Verified purchase
    Staff

    Reviewed July 28, 2015

    Your employee at the Lancaster speedy cash was topnotch. You guys should be proud of her.

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    Punctuality & Speed

    Reviewed July 28, 2015

    This particular time renewing my Speedy Cash loan was unacceptable. I went through and paid on time and placed another loan as usual. This time was different in that they didn't send the money to my account like they were supposed to! I am so used to everything going smoothly with Speedy Cash and this was a huge dropping of the ball. Now that I went and took what I had and paid bills with it expecting this to be in there the next day. I have fees to pay my bank and bills that didn't process. Who is going to cover those! NOT SPEEDY CASH I guarantee that. Can't wait to get this loan over so I don't have to deal with this anymore.

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    Speedy Cash
    Response from Speedy Cash

    Jason - The experience outlined is not reflective of the core vision and values of Speedy Cash. Thank you for sharing your concerns; please rest assured that we take this kind of feedback seriously and are taking steps to address it. If you have any other concerns or would like to speak to a Customer Service Representative immediately, please call 1-877-315-8491 or email CustomerService@SpeedyCash.com.

    Punctuality & Speed

    Reviewed July 27, 2015

    I went online to get a payday advance. I was only getting $255.00... it said did you want your money in your bank account or come into the store. I chose come into the store. Got in my car, drove over to the store and was told although they closed at 7pm... I was not there by 5:15 so I have to come back tomorrow. Next day it was in my bank account which I did NOT want it to go in there. Fast forward because I got this "stupid" advance... My credit score went way down and they did a "HARD inquiry" on my credit... ALL FOR $255.00... NOT WORTH IT. And if I had to do it all over again... I'd rather collect cans and bottles and keep my credit score in good shape!!!

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    Speedy Cash
    Response from Speedy Cash

    The experience outlined is not reflective of the core vision and values of Speedy Cash. We’ve built our business over the last 18 years by making sure we take the very best care of our Customers and their financial needs. Thank you for sharing your concerns; we are taking steps to address it. If you have any other concerns or would like to speak to a Customer Service Representative immediately, please call 1-877-315-8491 or email CustomerService@SpeedyCash.com.

    Verified purchase

    Reviewed July 25, 2015

    I want more than an amount I applied for. They approved for a small loan. Not satisfied.

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    Price

    Reviewed July 25, 2015

    I would like to have the opportunity to get another loan within my pay period. I would like the interest not to be as high as it is.

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    Verified purchase

    Reviewed July 25, 2015

    I need supplemental additional money, you guys are always there for me when no one else financially cannot. Thank you very much!!

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    Verified purchase

    Reviewed July 24, 2015

    Speedy Cash have helped me in so many ways. Whenever I am short on cash; Speedy Cash is there to help me when I am in a bind. Keep up the great job.

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    Punctuality & Speed

    Reviewed July 24, 2015

    I tried getting a loan Monday, 20 and I was not able to due to a previous loan was not out of the system. It took more than 5 days for me to get a loan from you guys and I know you guys are busy. But you guys should let someone get a cash right once you take the cash out of the bank. I usually pay on time but this past week I didn't. Point is once we pay you guys back we should be able to get another loan. This is my opinion. And thank you for the loans, really appreciate it.

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    Speedy Cash
    Response from Speedy Cash

    Thank you for sharing your feedback. At Speedy Cash, we take your feedback and concerns seriously and make every effort to promptly address them. We would like to discuss your concerns personally and will be contacting you shortly. In the interim, please feel free to contact us directly at 1-877-315-8491 or CustomerService@SpeedyCash.com.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 23, 2015

    Employees are very nice and helpful. Excellent fast service. I would highly recommend Speedy Cash!!!

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    Customer ServiceStaff

    Reviewed July 21, 2015

    On July 20, 2015 the rep by the name Ms. Bianca was very rude. She asked for my ID and bank card for the process. I told her the name that is on my account but still put the wrong info in their system. When she gave all the info to the other rep, that's when she notice the wrong info. Ms. Bianca was arrogant and unprofessional when I told the rep the right info. When dealing with new customers the first impression is the last...I won't let this stop me from doing business with them because of one unprofessional customer service worker.

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    Speedy Cash Company Information

    Social media:
    Company Name:
    Speedy Cash
    Year Founded:
    1997
    Country:
    United States
    Website:
    www.speedycash.com

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