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Reviewed Sept. 28, 2023
Originally called by collections per a cust svc rep error. After being transferred to a mgr, then exec mgmt, I was transferred to Melissa. If there was anyone more inclined to help a consumer I've never had the pleasure. I was even able to help her understand her position as a consumer as I explained an unrelated matter, whereas I explained to the business owner, "I don't want anything except that another consumer NEVER has to experience what I have at this dealership".
I absolutely admire the candor and empathy from Melissa and her acceptance of the company's responsibility in this situation. I absolutely will rethink my continued relationship with Santander, solely on my interactions with the abovementioned representative. Not everyone is looking for something free just because a business made an error. But the presence of mind to resolve the conflict where it's a win-win for all parties is something I think is almost nonexistent in our culture these days.
Reviewed July 13, 2023
I lost my business due to the pandemic and owed banks lots of money. As a result my credit dropped to 400. No bank wanted to give me a car loan but SCU. 16% apr and loan for 72 months. It was a bad deal but business is business. It's not their headache that I lost my business. Nobody else cared. Why should they? We not dealing with Mother Theresa. It's a for a for profit org., it's a bank! Due to unforeseen circumstances out of my control, I fell back on many months' payments multiple times. I kept in touch and explained then brought my account to normal but unfortunately it happened often and they always supported and worked with me, treating me in a respectful way, made the most reasonable offers to get me back on track.
No bank in this country would ever go that far to help. I promise you that! I dealt with almost all of them. I was treated like the king when I was on top of my game and once I bankrupted, I was treated like a piece of **! I am just speechless how much they did for me so far. So much understanding! I just love them and would refer them to anyone in my situation! Their customer service is by far the best I have ever witnessed my whole life and I have been around!
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Reviewed June 17, 2023
I was originally with Carfinco, here in Canada. I was a little concerned when the company had changed (I was about 3/4 the way through my loan), and had experienced bank screw-ups before upon account transfers, but I gotta say it was seamless. I appreciated also, that I could still prompt Carfinco, and the Santander site came up.
My loan with Carfinco originated before the Covid crisis. When that happened, I was restricted from an additional weekend part-time job I had had, and budgeted on. Carfinco allowed me 3 deferrals at various points, allowing that I paid the interest. Later after my account had transferred and I resumed my second job, a second outbreak had occurred which caused me to lose another pay period. I hesitantly called Santander, and was relieved to get another deferral, same terms. When I could, I began additional payments every couple of weeks which always updated on my account in 24hrs., and was able to catch up closer to my original maturity date.
I am now paid off. My experience with customer has always been pretty good. When I did call in about the loan closure to request they advise the credit bureau to release the security they were a little snappy with me, saying it wouldn't be until 30 days which was fine with me, and seemed to bring down the tone. I suspect the reps get grief from the customers from time to time. Again, the experience was good, and efficient.
Reviewed Nov. 3, 2022
They helped me get into a car when I needed one fast. I didn't make a lot and only needed 1K down which the dealership let me do in 2 payments. Santander allowed me to skip my first payment which made budgeting easy. During the time of the loan I received a few extensions with no issues. Their app is easy to use. Yes I had a high interest but I had a low car note and was able to complete my loan. Took less than 30 days to get my title. Just know the bad reviews come from people who had payment issues. I needed a loan and this company gave that to me and I always had great customer service.
Reviewed Oct. 22, 2022
So I heard a lot of bad things from this bank after I bought my first car. I was 19 had 2k down and no credit score. This was the only bank that would financed my car (2016 Chrysler 300) so I financed the car through them. Had a high interest rate but that was to be expected 60 month Car loan. I paid it off early In about 21 months and I got no prepayment penalty, no fees or anything. Got my title almost 1 month after paying it. Great company. Had no bad experience with them and the customer service was always nice whenever I called.
Reviewed Sept. 25, 2023
The first 4 years during this pandemic they were okay, once it was over they were harassing me and my husband for money. They were very disrespectful and rude. All they cared about was getting their money. They said we were behind 3 months. I proved by my bank statements we were. They still didn't believe me. I will never deal with them Again. They need to go to charm school. And they are very disrespectful towards disabilities too. They are horrible people.
Reviewed Sept. 23, 2023
I was on hold for 2 hours one evening to be told that they only had ** speaking customer support active that day. The app for mobile has never worked and the website makes me re login every 2 minutes. My username and password were never changed but the website would always tell me they were wrong and make me request a one time code every single time I used it. Would steer clear of this horrible company unless it is literally the only thing you can get.
Reviewed Sept. 13, 2023
I have nothing but problems with them taking more money than what's asked.. I owed $500.55 paid $600 but yet being told I owe $15. WTF. Never deal with them. They are a scam.. 2nd times I have had them but didn't realize that this 2nd times was them so refinancing in the next month.
Reviewed Sept. 11, 2023
I purchased a vehicle at Carmax who used this rip off bank to finance the loan. Interest rates are out of control. I've been paying for 7 years at 517 a month. I've paid over 40k for a vehicle that cost 13k a 2007 Dodge Nitro (piece of crap) vehicle. Therefore I've paid 43,428 dollars for this vehicle. They are telling me I still owe them 13k? How in the heck is this possible? They have charged off the account which I don't even care anymore; they are insisting I make payments. They already ruined my credit so what's the difference. I don't care if they come take it really. It's smashed on the one side and is falling apart at the seams. Do not get a loan ever with this bank. You will NEVER EVER PAY IT OFF.
Reviewed Sept. 6, 2023
Customer service is rude 90% of the time. They will harass you if you are even a day late, calls about 10 times a day. I’ve had more issues with this company than any other company. Please do yourself a favor and go with another loan company. Also had a payment bounce and instead of calling, which is odd considering they blow Up my phone any other time, they retried the payment 4 times and took 4x the payment out of my account. Loved that.
Santander Consumer USA Company Information
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- Santander Consumer USA
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