Consumer Complaints and Reviews
I am complaining about a call that I received from Ricky ** in the office of the president. I explained that I spoke with Elizabeth in the Reinstatement department regarding my vehicle Repossession on August 8, 2016. During the call Elizabeth advised that the repossesion fee of $405 would be minused on my next billing statement.
Now on October 21, 2016 I spoke with Ricky ** who advised that he only pulled one phone call from a representative that I spoke with by the name of Ramona. I do not feel that he did his job which is to pull every call from August 10th regarding my repossession. So, he reviews the call and advised that Elizabeth never advised of the repossession fee would be deducted which is not true. I even offered to send in my handwritten notes of the call on August 10th. Santander Consumer calls me everyday and harasses me. I just lost my job on July 8, 2016. I just paid $836 on August 10th to get my vehicle back. This is wrong and not how customer service issues is handled.
I have dealt with many different banks but I must say this bank is a joke. Sadly, I have to say that this bank offers nothing but unprofessional, impolite and the worst service that anyone one can get. I have visited this bank for the past 3 months and I had an incident that took place today. A teller named Catherine who seemed to be an ** background with the worst attitude helped me deposit my money. She didn't only have the weakest personality but was uncivilized to treat her customers. She confirmed my deposits and after I had asked her to give me changes, she accused me of giving her a $100 counterfeit bill. I had clearly remembered that I had given the new $100 bill. She somehow swapped the bill indoor to put it in her pocket. The manager tried to escalate the situation but she didn't even have any knowledge of whether the bill was counterfeit or not.
I urged both of them to watch the cameras and let me know if I had given her the money and they claimed that it would take time to find the footage. I clearly told them that if I had given that money then I would take the responsibility and would apologize but they didn't have the system to check the cameras. I have been coming to this branch for 3 months and almost all the employees know me and I had no problems besides this ** girl full of arrogance with a dull personality. They took 2 hours to figure out that the bill was not counterfeit rather it was original. The manager had no idea how to check a counterfeit bill. I told her that when you mark a bill it would give the color black if it's a counterfeit bill. She had to call an employee who was on a vacation to confirm.
This branch is a joke where people with no intelligence is hired and work for nothing good. I would never go back rather would withdraw and switch to a different bank. They not only wasted my time but was not apologetic. I hope that ** girl who's zero intelligence is fired from her position. While the manager was double checking the money, she was chewing her snack and using her phone when there was a line waiting to be helped. I would kindly urge you guys to find a better branch or even a better bank than this.
So in Apr 2015, I traded in my 2014 4Dr Rubicon for a 2015 2Dr Hard Rock Edition. LOVE my Jeeps. Dealt with a great dealership, no issues there. They got me in the Jeep for a HUGE monthly payment, but I was told to email a copy of my active duty service commitment forms, and they would reduce my rate to 6% and drop my payments in half. So I call Chrysler Capital once my first payment is due. They tell me I have to have a set of Temp Duty orders or PCS orders in order to show them I'm active duty. And then tell me NOT to make a payment because once the orders go through, I won't have a payment for 60 days. So, I don't make a payment, sit and wait... and lo and behold, they don't reduce my rate, and come up with you have to have a set of deployment orders, and you have to have NOT be in the military before your contract... So I read their website, which specifically states PCS orders are an acceptable document for proof of active duty service.
So I try again... Send in a copy of my PCS orders, and again get told not to make a payment, 60 days BS... Oh by the way, they reported my 60 days late payment to the credit bureaus... And again, they deny my PCS orders. I finally called them to talk to a manager, and he tells me the same thing, that I need TDY or deployment orders. NOWHERE ON THE WEBSITE UNDER THESE BENEFITS DOES IT SAY ORDERS FOR DEPLOYMENT OR SPECIAL OPERATIONS!!! PCS ORDERS ARE ACCEPTABLE!!! Either change your damn website, or give me my 6% rate for my 28 deployments and 20 years of military service!!! And oh, now I'm trying to get another car for my spouse, and they won't fix the credit bureaus late payments report... I LOVE Santander. They gave me my special interest rate for active duty military, but their sister company, Chrysler capital can suck it. Once I get my credit fixed, bye Felicia!
Whoa! Is this legal? After reading the horror stories about the infamous Santander Consumer USA, I thought I would share mine. It is my sincere hope that this post helps one person to avoid potential destruction. I purchased my vehicle 11/2010 and the loan was set to mature October 15, 2016. Guess what? It will not. My car note is set to be paid off, 2018. Why? In the ignorance of making payments and blindly thinking that my payments were being applied to the principal; investigation reveals that I have paid $16,000 plus on the interest and $3200 has been applied to the principal. This is on a vehicle that was supposedly financed for $12,000.00. Oh, and let me add, that over $7,000 in repairs, a new transmission, everything under the hood has been replaced and all power window motors have been replaced.
I IMPLORE AND BEG anyone who is purchasing a vehicle and Santander is mentioned as the company with which the loan will be financed thru, to "RUN, DO NOT WALK" out the door! Tell the salesperson to consider other options or let you take the paperwork to a bank or credit union for a loan officer to review. DO NOT SIGN, anything. There are options, PLEASE do not get blindly LOCKED into a loan with Santander.
What has been considered legal by our government to allow Santander to operate in such a "scheming and diabolical" business manner is wrong. This bothered me so much that I contacted the Attorney General's office and they have requested that I submit my paperwork for this loan. This company seems to prey on the seemingly not credit worthy of society. To be allowed to operate in such a manner makes the words of truth written a long time ago in the Bible, "man has dominated man to his harm" (Ecclesiastes 8:9).
I wish I too could give a lower star. The company is designed to ruin your credit, and make sure you never pay off the loan. I was in an accident, and they would credit checks weeks after receiving them, and not providing information so the process took longer, so they could tack on late fees and interest. They agreed to lower my payment, but has not complied with their own letter. 5 days after the payment is due, 7 days after a phone call pointing out I do not owe what their system says. Yesterday I received a letter that I am 45 days past due (I'm not). Instead of paying them (my only creditor that I was using to rebuild my credit), I think I will file bankruptcy, or move forward with disputing them any way I can. 2 years left of payments on a car I don't have (I did not cause the accident), and they are ruining my credit, so I cannot buy a house. I'm over them!
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Santander car loan is a complete rip off. Please do not use them for anything. I got a car loan from them in 2008 on a Toyota Camry. It was a 2004 at the dealership. I was lead to believe the car was only going to be 21,000 so I agreed to the car loan. Got home to see that the loan was going to be actually 40,000 due to high interest and fees. Well anyway I made my payment of 500 dollars every month. After a year of making payments on time I start noticing that my balance was lower any. I called and they corrected the issue. So in 2011 I heard a tow truck pulling into my yard. It was the repo man... How I made my payments on time... According to Santander I didn't. I paid almost 700 dollar in fees to get my car back. Finally I paid off my loan in 2012 but I have never got my title. I call and they have no information on my account. Wtf. 2016 still no title. I just got a lawyer. This crazy! NEVER USE THIS LOAN COMPANY!
I regret that I financed my car thru this bank. I have paid a lump sum payment towards my principal back in August and here is September and they are not able to update my account and give me a direct answer. Yesterday I was told by a manager that my account would be up to date today. When I checked my balance on the phone this morning not only it did not reflect the money paid toward the principal but it also indicated my account is 32 days past due. Even though I paid a lump sum towards my principal I have still been making my payments thru electronic deductions from my checking account on time every month. I would not recommend Santander to anyone for financing their vehicles.
I availed a Balance Transfer with Santander Bank and paid 3.5 % processing fee. The Customer Care Executive affirmed that the period is for 24 months. But every month Santander charged interest for the Balance Transfer amount. I called them and they say that I do not qualify for the 24 months as I am a existing customer and it is only available for the new customers.
The customer care executive acknowledged that it was a mistake by the employee but nothing can be done to correct the same. I have to continue to pay the interest even though it is the mistake of their employee. Santander --> Run, Santander --> Run Fast, Santander --> Run in the opposite direction. Santander --> Run as fast as you can.
I had a boat loan for 7 years and WAS NEVER LATE ON A PAYMENT. I sent additional money ($500) each month and the bank refused to apply it to principal. Instead they applied it to future payment thereby costing me thousands of dollar over the term of the loan. Each time I call to request the money to be applied to principal, the customer service person was rude and would not help.
Also, I had an insurance claim on the boat this past summer and the insurance company made the claim check out to me and Santander. I had to sent the check to TX to get it endorsed. They kept my check for over a month then told me they were APPLYING THE CHECK TO MY PRINCIPAL and I would have to pay out of pocket get the boat repaired!!! This has to be illegal!!! I had to argue with the customer service rep and request a supervisor. I finally got my money ONLY BECAUSE I PAID OFF THE LOAN!!! THIS WAS THE WORST BANKING EXPERIENCE I EVER HAD!!!
1st time car buyer taken advantage of by bank and dealer Felix Chevrolet in Los Angeles. Felix Chevrolet Los Angeles CA Gap insurance on contract never filed/reported. Ext warranty on contract never filed/reported. 1 month car insurance never reported. Apr was 25.97%. 16k car. After full pay off would've paid 41k. Dealer told me my car was salvage because it was a prior rental. But it was really salvage because it was stolen. Recovered after the alloted time frame. Santander Consumer Contract started Feb 2014. Repoed from my gate Friday August 2015 illegally and they had no reason to do it. I was making my payments but claimed no record. Got car back first on a Monday. Paid $1500. Possession were lost. Car was already headed to auction.
April 2015 I call to make a payment. They told me my account was on hold. I asked the following questions: Why? How? Since when? Why? They don't know. How? They don't know. Since when? Jan 2015. So I paid 3 months when my account was hold. Who took my money? 2 months later and countless calls to the bank. They told me my loan was paid in full. I owe nothing. I asked the following: How? Why? I never have my consent so why would you let someone pay it off. I don't know for all. Title never came until I finally received it 14 months later. It was only going to take 30 days. Lol. Still no info. Plenty lies and fraud along the way though.
This is the second letter I write to the Office of Consumer Credit Commissioner. This letter serves as a follow-up to previous complaints about Santander Consumer USA Inc. (Santander), in reference the bank's negligent actions that has resulted harmful to my finances and my family. Today, I am informing you that my situation has worsened; now I no longer have my car, used to earn a living as a driver, have no credit and lost my job; additionally, will have to leave my house. As of today, since I no longer can afford to pay the rent; all these unfortunate events caused by Santander, and I have no idea what else can I do under this circumstances.
I am truly desperate due to a situation caused by the negligence of Santander; how could it be possible that I am involved in this situation, which I did not caused, through no fault of my own; and no one seems to care or do something about it; I don't have the means or resources to defend myself or hire an attorney; Santander stated that they would resolve this problem, but instead they came and took my card, my only means of income, and I lost all the monies paid, even the initial downpayment on the car. On my initial letter of complaint I informed that: I make a living as a driver, which is my sole source of income and on March 20th, 2016, I was involved in an automobile accident; and I took my car to EXPERT COLLISION & WHEELS CORP, which is an approved auto repair service provider by my insurance company.
This collision repair company finished repairing my car a couple of weeks later and the insurance company sent a check to my home address for final payment to the auto repair company, which had to be endorsed by me and Santander. I immediately proceeded to send the check to Santander for its endorsement and prompt payment to EXPERT COLLISION & WHEELS CORP.
Santander failed to endorse and send the corresponding payment check to this auto repair company in due time; and Santander's lack of response is what has led to this unfortunate situation, that caused damage and harm to my family's well-being by sequestering my only source of income and placing my family in financial hardship. I am very frustrated and concerned to say the least; I expected a much higher level of service from Santander's organization; and trust that this letter of complaint is useful to your Agency to assist in solving this unfortunate situation with Santander. Thanking you in advance for your valued support on this matter.
If there was a way to give less than one star I sure would. The company is quick to send nasty letters, sometimes even before the due date. The last payment, "pay-off", does not automatically get deducted from auto pay, but notice comes as a demand letter to settle a claim. Don't even think about calling and asking any questions, I've been on hold with them for approximately 3 hours, for 10 minutes of very rude conversations. After six months, I still have no title to my boat, so they sent me release of lien, and told me to take it to DMV to apply for new title... I told them to take their paper work and shove it, but they probably hear that day in day out, because she didn't even flinch. Stay away from them if possible.
To even talk to a customer service representative who didn't talk over you is almost impossible at this bank! The worst customer service ever! Regardless of who's right and who's wrong better customer service training is a must!
This company is a rip off! First off they financed a car and I was told the price was $23,000 and that is exactly what the car dealership showed me. After getting home and reading the contract, I am paying $40,000 for a car b/c of interest! If I would have known that, I never would have purchased the car. I lost my job not to long after getting the car and they would not even work with me. Even after I told them I got a job and could start making payments after I get paid on the new job they was not trying to hear that. They wanted a payment upfront and told me that the car was already out for repossession. At this point, I really don't care! They are so low down and dirty that I would rather have to straighten out my credit b/c of them then have to deal with them and this ridiculous price they want me to pay for this car. Run from this company and do not fool with them! They need to be investigated and I promise you they will owe a lot of people money!!
If I could choose no stars I would. We recently bought and sold a house and as is typical our mortgage lender (not Santander) needed information about our accounts including our Santander accounts. Every time my wife or myself went into this branch we were made to wait a long long time only to be told, "Oh we can't do that for you here." or "You will have to wait until you receive your statement in the mail".... many other answers but NEVER "Oh yes you are the customer and we get these requests all the time and we'll take care of it." NEVER. Always, No! "NO we cannot do that, not possible. You'll have to do it yourself." BLAH BLAH BLAH. AWFUL AWFUL. As soon as we can we will be closing our account with them and never EVER EVER doing business with them again.
This company are scammers! I recommend nobody does any business with Santander! I financed my car through them, and just today, I made my last payment. They will not release my title, even though they forced me to use a debit card ("because it's last payment, and it's paid automatically, as compared to check"). They harassed me from 7 am to 11 pm every month! If I made a payment today, they would ask when I would make next one.
They keep your payment information without your authority. They call your employer when you tell them you're not allowed calls at work. They charge you a $10.99 fee when you use credit, debit or check account. A 6 yr Payment on my car turned to be 8 yrs. I fell behind 3 months, and they added ridiculous fees! The experience was so bad, I will not get another car if it's through them, and if I start with another company and it transfers to Santander, I will return the car or have them repo it. They will destroy your credit, regardless of how good or bad you pay back.
So for the past year and a half I have been battling with Santander over my car payment. They keep telling me that I am behind but cannot send me a statement or any papers showing when and how I got behind. So for a year I had to call them to make my car payment over the phone which cost me $14.95 to do this. After a year of paying this fee I decided to mail the payment in to them. On each check was a bright sticky post-it with my name, phone number, DOB and last 4 of my SS# so that my payment got posted to the correct account. Along with all this info was also a request for a statement to be mailed to me.
So its been almost 2 years and I still have no paper statement with my balance. So last night when I got home from work a flatbed pulled in my driveway to repo my car. Said I was $1400 behind and he had to take it. I called Santander and they told me I was $2400 behind. I told her that the repo company said $1400 and she stated that it was $1000 in late fees. So we "chatted" back and forth about why it was so high. Even told her that I had not gotten a statement in the mail in almost 2 years. She checked on it and said it was flagged in the computer that it was not a good address and had came back. Don't know how many times it came back because she didnt share that info with me. I told her that I get my electric, gas, phone, cable, insurance and water bills at that address every month. I even asked where my letter was saying that they were going to repo my car and again she said it wasn't a good address.
So I am suppose to have a ton of late fees, a repo letter that never made it to me and statements that never made it to my address. She told me to check with my post office to see why they are not delivering my mail from Santander. I guess the post office goes thru my mail every month and picks out the Santander bill and sends it back according to the representative at Santander. What a JOKE. Every month when I mail a check to them I get an email saying my statement is ready but I cannot login to my account with them because I do not have an account and cannot set up one without my account number which they also will not give to me over the phone. They say they will mail it to me or email it to me. I have never got my account number via mail and cannot log into email without a password or account number. They just do not understand.
So here I sit with no car, no statement in almost 2 years and NO repo letter. I would never ever use Santander as a finance company. If you can finance somewhere else DO IT. They have cost me a fortune with "late fees, repo fees and the repo service fees" plus the past due they say I owe but cannot show it to me. I am very unhappy and am looking to see what I can do legally to take care of this ongoing matter.
I got a loan through Santander for a 2013 Chrysler. Last year I started having health issues and I was out of work on Short-Term disability. I did not have any income. I got behind. Long story short I asked what I needed to pay to get caught up. I paid over 1,500 and the very next day collection calls started again. I received the wrong information. I needed to pay more in order to catch up. I had already spent the money taking care of other bills. If given the right information I could have taken care of the delinquent balance. Getting the wrong information seems to be a trend with Santander. Fast Forward I was never able to catch up. I asked if they could refinance, defer a few payments so I could start fresh... nothing. I asked if I could drop off the car the representative said they didn't have a drop off location, that I would be notified about a pickup and I could meet the repo guy elsewhere other than my residence. That did not happen.
The repo company felt as if they needed to wait until 2 AM in order to repo the car. The driver was a complete jerk. I was trying to get my stuff out of the car and he tried to block the door and kept wanting the key. I explained once I get my things you can have the key. I am just trying to unlock the door. That turned into a bad experience. My neighbor even got involved.
Santander has ridiculous rates, you can never get correct information from them and they are dishonest about their collection practices. Not everyone wants to hide a car or fight the repo guy. I think more could have been done to help me keep the vehicle. When I was out of work they could help. When I went back to work there was nothing they can do. They definitely need better customer service and collection practices. Even as it pertains to getting my car back I got two different answers. One representative said I had 3 days to get it back, the other said I had until the 15th of the month. Legally they are supposed to notify you of their intent within 2 days by mail or phone. It has been 5 days and I have not received any phone calls or paperwork from Santander.
When I was approve for my 2013 Hyundai Accent I was happy up until 6-10-2016. I purchased an extended warranty from S-Guard for the amount of $1462.00 with terms of 36 months/50,000 miles. I was in a car wreck with this car and since then I have had a runaround. S-Guard is a sister of Santander meaning its under the same company. It's 8-5-2016 and I'm still getting the runaround about the refund from the extended warranty. They say one thing and tell me to the other back. Not only I'm getting the runaround I'm being charge $.76 per day interest on a car I dont have. Then I go looking for a car and its still showing I owe $10,065 when I only owe $1,749. But a payment is due on 9-6-2016. Santander need to be shut down and not able to do business in usa.
I fell behind on my auto loan because I fell and broke my back. When I got out of the hospital a few weeks ago I contacted Santander to make arrangements to get caught up. I am working with Raul. He told me if I made payment by August 10th they would not take legal action against me to repo my car. It is August 4th and I have banging on my front door at 9:00 pm and am being served papers for judgment against me to have my car repoed if I don't pay an additional 3 months worth of payments by the 29th along with their legal fees. I have a broken back, where am I supposed to pull $1800 from??? This company is the worst lender to work with. If I don't come up with the money they take my car and still expect me to pay for it. These people need to be shut down.
I purchased a car in 2012. The interest rate was very high but I was informed after one year of on time payment I could refinance through Santander. After the year was up Santander stated they do not do refinance. I purchased the car for 24,000 in 2012, it is 2016 and I still owe 18,000 on this car. Santander does not want to help me get out of this car. Any suggestions?
So today, July 25, 2016 around 12:30 at night, we get woken out our sleep by a tow truck taking our truck. We go outside to ask why, and he tells me it's being repo. I'm like "No it's not, it paid off and I've requested my titled. Who sent you?" He said "Santander." I tell him my truck is not financed through this company. I ask for the paperwork. He said it just has a work order with my information. I ask, "Can you email it to me?" He said he can't. I ask for a card for his towing company, he don't have one. So basically I don't know where our truck got towed to. I go online to log into my account. It won't let me, I do some research and come to find out my loan contract was giving to this company, without my knowing. It's 3:28 am and I'm waiting to call this Santander company. 5 years of truck payment @550.00, on time payment. This can't be happening.
Almost a month ago decided to make a cash deposit at a Santander Bank ATM. After Atm accepted my Atm bank card I chose the option for cash deposit. Noticed that after inserting cash into the ATM the screen mysteriously flashed an error on the screen. The machine took the money with no problem but failed to disperse a paper statement reflecting a deposit of $500.00 cash. I immediately requested another statement for a balance inquiry. I then noticed that $500.00 was not even shown as a deposit. Got home and opened a case for missing funds. Santander opened a case and was told that there were no overages in the ATM. I believe that their security department has not looked into it enough. This Bank is horrible.
Actual payments after 2 years showed interest payments all over the place with only 10 out of 24 payments below $200 interest applied. I actually paid in advance the second month to get ahead of the game, and the following 2 months they applied the entire amount of my payment to interest only, even though no payments late. Not once until Dec 2014 did I have a late payment when we decided this was bull.
After our Jan 2015 payment (which was applied solely to interest due to the December missed payment) we decided to have them take the collateral to the loan and call it quits. It took them 3 months to come for the car (which we told them to come get and did not drive it during that time) and they sold it at auction. Though we paid them, over the course of 2 years, over $7,400 and they made $2000 at auction, they still want us to pay over $9000 more for an original loan amount of $11,819. Santander has done a profit and loss write-off to their accounts, but has still passed this on to a debt collector. This debt collector, NCB Management Services Incorporated, who is affiliated with Santander (NCB Management Services, Inc. secured a new senior credit facility from a four-bank syndicate led by Santander Bank in Feb 2015), is now attempting to collect that debt.
This junk debt buyer is attempting to collect debt that is inaccurate due to the mishandled interest payments and therefore violates federal law. "§ 808. Unfair practices. Unfair practices. A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section: (1) The collection of any amount (including any interest, fee, charge, or expense incidental to the principal obligation) unless such amount is expressly authorized by the agreement creating the debt or permitted by law."
All in all... over the 2 years in this loan, the actual amount they scammed me out of by paying the incorrect interest payments is only about $150... but it's the principle of the matter. After 6 years it would have been about $500 extra if they only played the same games (and from what I've read it can get worse instead of better). Imagine the thousands of loans they have and the amount of money they are scamming people out of every year by mishandling the application of interest paid. No one notices a dollar at a time, especially when you pay the same amount each month and their magic happens only in the fine detail that most don't bother to examine until it's too late... (Like me)... but multiply that times 100,000 loans and suddenly the amount is much different... and they do this EVERY MONTH!
I am contacting lawyers to see if what they have done is illegal (I can't see how it isn't) and I have written to my state's Attorney General and will fight this. This company has been mishandling people's loans for far too long and something needs to be done about it. Hopefully it will set a precedence which will help others with the same problem.
Over 5-6 years has gone by when there was no choice but to Voluntarily Surrender their transportation. In 2008 after contacting them to 'surrender the vehicle' as it was beyond means to possess (Out of Work and a Student in College). It was accepted and picked up within 24 hrs. Santander had been a Finance Company. Rec'd auction information and what it gained (car -- 3000.00+). As of July 05, 2016 have been advised a Judgement was set in 2014 -- 6 years after the 'voluntary surrender'... The statute should have been relinquished. Can a person in 'dire straits' at that time be responsible when 6 years has passed??? There would be no end!!!
My fiance and I purchase a 2012 chevy malibu from Jessup chevy dealership and they gave us this unorganized company that the representative don't know if you made a payment or not on their computer screen. The only thing that they can read is "you're late on a payment." My due date on the car is on the 27th on each month and we had to change it to the 16th of each month because of the rent is due the beginning of the month so we had to change it to the 16th and you know Consumer USA went into my bank before the due date or hack into my bank account and they took money out my account without letting me know that left me $299 negative. I had to send them my bank statement to them and Consumer USA three times. I had to spend $13.00 dollars out of my pockets for them to see what they took out of my account and they said I'm 48 days late. So what's going on with this company robbing and stealing from hard working people.
Have been paying car note every two weeks to stay on top of it. Car has been repossessed twice showing I'm not making payments. They are asking for almost 6000 dollars. I explained to them that I have been making payments and they said, "But you have to bring all fees current." Not a happy camper. Nevertheless, I have lost my car. Need help fast. For 6000 dollars behind would so I never made a payment for almost a year. Please advise.
The worst company I have ever dealt with. I did skip a payment due to being off of work for spinal surgery. They took my car payment out which they weren't suppose to & caused me $400 in over the draft fees, they refuse to reimburse me. As soon as I am back to work I will be refinancing my loan and getting rid of this good-for-nothing company. DO NOT & I REPEAT DO NOT USE THIS COMPANY, YOU WILL REGRET IT.
I purchased a 2011 Jeep Patriot in July 2013. Three years later and my loan balance has only gone down 600.00. I have had nothing but trouble with these people and almost got my car repossessed a couple of weeks ago. They charge 10.85 a day if you are late. My payoff amount is almost 18,000, but yet my loan balance is just over 16,000. My original loan in July 2013 was 16,669.00. There is something very wrong with this picture.
Well, I am filing bankruptcy in October and I am including this Jeep. I will be without a car for 6 to 12 months because I refuse to give these people any more of my money when they are not applying it at all to principle. They are thieves, scammers, and prey upon people who are struggle and need a car. I cannot people this company isn't be shut down. Honestly, what they are doing is illegal. I have never in my life been without a car but these people lie, steal and make up crap as to why I owe more and more money. Every time I talk to someone about my payments they say I am behind and how something different with each phone call. This Jeep isn't worth what I owe anymore. So, I will be taking taxis and using rental cars until I can get money to get me another car.
Santander is the absolute worst! We were behind on payments and then made a large payment with our tax refund and got back on track. Then noticed the balance after having the car over 2 years never went down more than 50 dollars and we pay 425 a month. Every penny we pay is ALWAYS applied to interest only and it shows that on our statements. We tried to trade it in and because we STILL owe 16,000 on it no dealership will touch it. So in March we stopped making payments and told them to come get it because they weren't willing to restructure the loan or do anything to help us. And I felt like we were never going to pay it off and our 425 a month was basically to rent the vehicle.
Well here it is July and the car still sits out there. No one has picked it up. We are not driving it and it's just been waiting to be repossessed. However they do call 10 times a day and we have told them several times to come get it. Finally we have stopped answering the calls and hopefully someone picks it up soon. We are prepared to deal with whatever comes our way with this because they just rob people and scam money and continue to add fees and nothing goes towards principal. If someone ever offers you financing through Santander you need to RUN no matter how badly you need a car. I promise you they are not worth it.
Santander Consumer USA Company Profile
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