Santander Consumer USA Reviews

I absolutely love this company. They helped me when no one else gave me a chance even when credit was good. I have seizures and epilepsy and I own a passenger car. Not many people care if I get to work. God BLESS EVERYONE AT SANTANDER!!! I wouldn't be able to make it without their compassion for the little guy!

Santander has always been reliable. I make sure to call and let them know my situations. And they are reliable and always willing to help me. I recommend Santander to anyone. 100% best finance company in the country.

They are more than willing to work with people in a difficult time. I have been delinquent several times on my account, and as long as I pay something or, at minimum, have a plan. They have worked with me every time, even being three months behind once. At the time, I am waiting to start a job after graduation, and my employment has been delayed. They are willing to accommodate me as long as I provide proof of this. I would request to finance a car with them again! I have not experienced anyone having an attitude or being rude to me. They have better customer service than my medical provider's offices.

I have struggled with employment this past year. I have been late every month on my car payments up to as much as 120 days late at times. I'm currently 60 days late. Santander is working with me and allowing me to catch up on my payments. The important thing to remember when dealing with any lender is to take their phone calls and explain your situation so that they can work with you.

This has to be the worse lien holder you can have for your car. They don’t have no customer service. They don’t have no knowledge of anything and they are extremely rude and slow. I’ve been calling since Nov 18th 2024 requesting the title to be sent to my dmv to register my vehicle and it’s Dec 6 and that title is still not made it there and I’ve been calling once a week since Nov to check on it and they still have not sent it. This place obviously don’t care about their customers but they want our money on time but can’t process the request of their customers on time. Ridiculous. Can’t wait until I find a better bank to finance with.

This bank should not operate in USA or deal with any USA business. They will be punished soon for scamming USA citizens. Every crooked dealer will be punished of theft and scamming USA citizens. No thanks to Illinois thieves leaders. Wait till your time come.

Car was paid off and they never sent me a copy of my title, a few years later when the car was totaled and I needed the title I found out it was sent to the wrong state and they have done nothing to try and help get the title to me. Called directly and explained why I needed the title and was told a request would be put in for it to be mailed to me, called back a week later and was told they don't have it on file and suggested I called the state where it was sent and to figure it out myself.

I've had a very poor experience dealing with Santander. I purchased a vehicle in Nevada and moved to Missouri shortly thereafter. Trying to get the car plated in Missouri has been nothing short of a nightmare. Visiting the DMV is never fun but I fully expected them to need additional documents/details upon my first visit. The DMV told me that Santander needed to complete a specific form in order for me to get the car licensed. I've called Santander 9 times trying to get someone to sign the form (I've already filled it out). I either get bounced around, hung up on, or I get someone that has a very tough time communicating since they don't understand English very well.

Santander is AWFUL. Will not trust that for over ten bucks. Period. I had requested first deferment; was to led to believe it would be all right. But no, I was told that never got the request from me and I had to pay huge late amount. Put in second request this year; was not working for 4 months and just got new job. Was told two months deferment would be approved but no, got email saying I failed to keep promise to catch up total payments owed to Santander which really failed to promise me deferment of two months. Utterly terrible car loan!! Will never use it ever again if I need to get another car after my current vehicle.

If you have a car loan through Santander and pay it off don’t expect to get a title within a reasonable time frame. My loan was paid off September 4th, 2024 and here it is November 28, 2024 and I still don’t have a title. I’ve called 5 times about my title and they just keep screwing me around. God forbid I miss 1 car payment they’re going to send someone to repossess my car, but when it’s paid off they screw you over time and time again. The Last representative I talked to said I should have it December 10th, even though I should have had the title in hand no later than the beginning of October. Do better.