Santander Consumer USA Reviews

Bad company to deal with. Need their company put out business. They are not right. Do not get a loan through them. They are aggressive car loan people and bad consumers services rep. Hardship program is fraud and a joke.

Someone should start a class action against them. They purposely manipulate their app to force people to pay fees. If you pay with a bank account (0 fees) they won't save your information. But if you pay with any of the methods that have a fee, they save your information.

My car payment is 275.74 a month. I was told a few weeks back that any payment that I made extra would go to principal. I paid 300 on my 1st bill, on my statement it didn't show where the extra 24.26 went. So I made an extra payment of $25 to see where it would post. I checked my account and it posted to interest. I called customer service and told them that I want the extra posted to principal and there wasn't an option to do that on the website. They told me I'd have to call. I asked to speak to a manager. I spoke with David (ID **) and he told me that there was no option to have the extra money I pay to be put how I want it and that it will go to interest only. I want to pay down my balance and if I pay extra, it should be directed where I want it to go. I've paid a total of 49.26 that I want to go to principal. I have reported this to BBB, CFPB, and reported to to TX AG.

I have never been late on a payment in 5 years and they even attested to that. Keep that in mind. Their titles dept sent my cars title to multiple incorrect dmvs in many different states (for 2 years)... Just never the correct one and that resulted in my car getting impounded. Now they're trying to repo it. I can't make this up and I wouldn't wish this on my worst enemy.

Santander is Corrupt, sham, deceptive, and dishonest with consumers and business acts and practices. We applied for a commercial auto loan and was not informed that the dealer would be using such a deceitful company. Long story short, we were denied. When we requested the required written statement of specific reasons we were given the runaround, placed on long hold times, and disconnected by the customer service representatives. We sent a considerable amount of time over the phone to get nothing. I am glad they didn't approve us but concern about them violating the federal and state laws by failing to notify us of the denial reason upon request.

This was the worst experience in dealing with a complaint I have ever had to deal with in my life. The manager (Andres) employee number ** was the most empathetic, unapologetic man on this earth. I called in to report my uncle death to return his car that was not paid for and to report the location of the car. They came to the location of the car and tore up my uncle's yard attempting to remove it from a tight spot. My uncle whom had the key and no one ever knocked on the door to retrieve the keys so he could allow them to pick the car up with ease. I was told to send the death certificate once it arrived and within 10 days we would be notified and they would pick it up. Never happened!

I will never deal with this bank whatsoever. You make payments and nothing comes of your loan. They tell you it's the interest that you are paying on. What's the point of making payments when it does not go towards the loan. I strongly suggest do not get a loan with them. Highly disappointed.

Absolutely worst company ever to deal with. I was told by them, that they would handle my claim, now they are telling me they can't do anything. Yet they expect their money due in three days. Money that should have already been paid, had they did what they said they would. Now, they suddenly can't help me. Avoid Santander at all cost!

This is a horrible company. No humanity to them! I bought my SECOND car with their financing. I paid off the 1st car in record time, so they didn't make so much interest.. yeah! Second car, wasnt so easy. I was in a car accident that broke me physically, mentally and financially. I chose not go with Santander again due to them calling me SIR. I have never been a man, not trying to be one. No transgender going on here. My name should make it obvious I am female.. this happened 3x, they laughed at me. Getting their jollies from this I guess.

We have been banking with Santander for over 20 years and they just keep getting more inept and charging more fees. They have refused multiple online purchases with the cc which is very embarrassing. I tried to open a business checking and waited two weeks and they didn’t know what was they were doing and I had to change to another bank. Victoria in Manchester, NH just charged a $10 fee for a cashier's check. We bank for years and years. They always waive it. I would have asked for the money in cash if that were the case. Very rude and didn’t not ask a manager. I would not recommend any person bank here. There are so many instances. They just keep getting worse and worse.