Santander Consumer USA

As an old person, wasn't sure if online was safe. So I had to go to bank building to check on my accounts. Decided to try online a while back when pandemic started. Now I am enjoying this convenience.

I and my Deadbeat daughter are on the Title yet I get No notification in the mail when the monthly payment has not been made. I get a Notice of Right To Repossess. I have five days to make three back payments or the car is getting repossess. I call an attorney first. Then I call Santander...ask them why I did not receive any notifications for the past three months? Why their web page states, "Our commitment is to do everything we can for those affected by Coronavirus (COVID-19)." Ask them what can they do for me? No reply just, "How much can you pay today". I say first answer my questions. They can't 'cause they are stupid.

When I got my car financed it took 2 months to get Santander to send any info. I paid my first note to the car dealership. Santander said I was late when it was their fault. It took forever to get caught up. Paid on the car every month for 3 years. Then one day woke up and the car was gone. Santander said the car hadn't been paid for in 2 years! They lied! And would not speak to me every time I called. I was put on hold for an hours! I finally gave up and now I have a repo on my record. I do not recommend Santander to anyone ever! Now I just heard from a friend they have Santander that is auto paid every month and they just got a letter saying it was gonna be repoed. I never even got a letter!

I paid my loan off in June. It's now almost August and they still have not provided the release of loan, so that I can get the title. I called and was told that it would take 15 days to receive. I called back after 15 days of not receiving anything. I was told that it would be resent, still nothing. I called again and was told that my previous request was rejected and was told just go to the DMV to get the title. I asked the representative why I was not contacted, she had no answer. She just kept saying that she was sorry. When I was late on a payment when I lost my job, they were blowing my phone up to receive payment. When I asked if they could assist because I had lost my job, they did nothing. If you are ever approved for a loan from Santander Consumer USA, don't take it.

I did not get the promotion Bonus of $225 for opening a Simply Right Check account. If I could give Santander a negative rating, I would do it. I open the account on-line at Santander website on 11/17/2020 during their promotion time. Santander offered a bonus of $225 for people to open a new Simply Right Checking with qualified activities such as direct deposit and Bonus will be paid in 90 days. Santander did NOT provide promotion code at their website and there was no entry to enter for the promotion code when open the account on-line. After 90 days, and I met their requirements, I called them in the begging of March, 2021 regarding to the bonus which I did not received yet. The representative told me I was supposed to received the Bonus and I had to wait until 3/18/2021. He did not mentioned promotion code.

During these difficult days, we all are struggling but don't ask SC for help, they don't give a rip. I have been paying on my loan for over 3 years and over the last year, I have made my payments early and for more than the amount. If you ask for their help to try and make some changes to the interest rate or payments, the only options they have is get some other bank to pay it off. Even if you set up auto-pay, they won't even give you 0.05% off the interest payments and I am at 15.96% interest (I am getting nowhere fast). I would never recommend this company, nor will I ever use them in the future! NO HELP!

Went to Chrysler dealership to buy a used Challenger they was advertising. Spoke to salesmen in advance. Give him my credit info in advance. He said I qualified. When I got at the dealership he had a brand new Renegade waiting for me. Told me Renegade 0$ down 485 per month or 3000 down 579 per month for used Challenger. I fell for it the old bait and switch. When the Pandemic hit tried get rid of stupid Renegade. Big trouble. Had to voluntary turn it in at a big lost. If you go to the dealer looking for a used car Don't let them sell you a new one.

This bank think nothing of abandoning long standing customers and NOT offering any alternatives. I can't even close an account because you have to appear in person at a branch, and the closest branch is now 2+ hours away.

I don't even know where to begin. First my loan was predatory to begin with (and don't think I don't know about the multi governor lawsuit), but then 2 hours after I bought my car my home burned down. They helped none. A week after buying the car and 3 more times it broke down and I was charged hundreds...2 years later those issues are part of a dangerous recall and Kia is ignoring the fix because I can be part of the lawsuit endangering my life in the process. Then covid happens. I have lupus and was trapped home, my life at risk while they supposedly helped me by deferring payments at the 23% interest rate knowing I was desperate. I couldn't give up my car. I have lupus and have to make Dr appointments all month.

On March 27th, 2015 I started my car loan with Santander, Each 27th of a month I was charged 287.93$ for my car payment. All my payments paid on time with no late fees/issues. Since I open my bank account (2011), I DIDNT change any of my Banking information. All those years my payments received on time and I didn’t receive any call regarding payment issues from Santander.

First of all I have never heard of this company nor had any business dealings with this company and yet they say through a collection agency that I owe them 8k. This is a lie and false Accusations and they need to check their records.