Santander Consumer USA

Just made my last payment on my Nissan Altima. Thank you to Santander Consumer who took a chance on me 6 years ago when my credit was crap. Over the years, I stayed current and my credit went from the gutter to shining bright. I’ve had a few loan companies who’ve been an utter nightmare to deal with, but my experience with SC has been very positive. I’ll come back to Santander Bank for my next car loan!

They are very understanding and flexible. I was having a tough time financially and they were able to work with me. They also accept several methods of payment which is very convenient. I would definitely recommend contacting them if your credit is subpar.

I got an auto loan from this company back in 2014. I will complete this loan this year on 2019. I have been satisfied with the loan for my vehicle. I was able to re-finance and get lower payment halfway through my loan terms because I made on time payment every time. As long as you keep up with payments I believe this is a fair company to go with on an auto loan.

Santander Consumer USA has provided me with outstanding customer care and financial services, they financed my Hyundai for a total of 20k when I was a temp and could not get another bank's loan. My credit rating was poor due to inquiries and high balances on my credit cards. They approved me. No income questions asked, assuming all risks, and even though they gave my a rate of 21%. Do you think that is high? Think again. Finance companies like United Finance and OneMain Financial will charge you 36% interest rate so it gets me when people say Santander is bad. It really gets me how unfair those folks are. If you want better rates be responsible, pay in full and have no collections, stop complaining for everything, be an adult.

I have read hundreds of the reviews left here and was afraid to take a loan from them as well but did and haven't had any problems thus far. I called customer service and they told me that I was 1 out of 100 individuals who seem to understand how the interest is applied so I figured I would provide an explanation. So for simple interest calculations you have to remember that it is calculated daily based off your APR and remaining principal. So for example if you were approved for a $20,000 loan at 25% APR, 60 months term with monthly payments of $587.03 then your daily interest would initially be the following: Daily interest = (APR/ 365 calendar days) * Remaining Principal = (25%/ 365 ) * $$20,000 = (.0685% ) *$20,000 = .000685 * $20,000 = $13.7 each day (which is freaking high but bad credit got us here) which would mean out of that $587.03 monthly payment, a whopping $417.85 would go towards interest ($13.7 * 30.5 average days in a month).

This company is the worst! I had made all my payments on time for over 3 years and then lost my job for 10 months and was struggling to keep my car. They sent a letter that said to contact them to see what options I had for assistance. I did and all they wanted to know was when I was going to make a payment. Then I spoke with a “Supervisor” that told me what to do to keep my car from being repossessed, so I did it and she told me to call back and tell them I wanted to be transferred to the Assistance Team. I called back and it was like pulling eye teeth to get transferred. Which never happened. They are rude, smug and downright the worst ever! Never again with this company!

We closed a Santander HELOC (never used) when we closed on the sale of our condo more than five years ago. Nevertheless, Santander keeps sending us a yearly HELOC bill for $195. Again, this is on a property we no longer own for a HELOC we never drew upon. Santander found our new address through the post office and are now continuing to harass us at a new address -- again for a closed out HELOC (TD Bank took care of our closing papers on the sale of the property and assured us Santander received their signed form).

I bought a car last year and traded it in in January 2020 for a car from the Toyota dealership I work for. Santander owed me a $1,500 refund from a warranty that had been cancelled since Oct 2019. They fought with me over the phone and over the chatlogs. They refused to refund me despite the contract and official documents from Easterns Automotive Group saying specifically that money would be refunded from the dealer to Santander and that check would be sent to me as soon as two weeks.

This is the worst company ever, do not ever get a loan with them. Big rip off, don't care about you. Just out to ruin your life, they really need to close for good... Very saddd!!! If looking for a loan please go somewhere else, All this company do is RIP off people.

I took out an auto with these guys in 2015, I had a good-paying job and my mom took out a joint loan from them because that's what we qualified for. My mom had already a house she was still making satisfactory payments on, but only this bank approved a lower price. It was the first time I and my mom actually bought a car from a dealership because she likes older cars, I like newer. We went to the dealership. Sign the papers, honestly, I regret signing things from only skimming over the page, because it was a lot of things we didn't need that was added to the loan. Santander didn't put a payment on my account for two months straight, I called them and they told me there were no payments due, I offered to mail it in they said its okay. By the third month, these crooks said I owed roughly $900, I went bizarre, but because I needed the car I paid it.