Santander Consumer USA

First of all I have never heard of this company nor had any business dealings with this company and yet they say through a collection agency that I owe them 8k. This is a lie and false Accusations and they need to check their records.

I would give this company ZERO stars if allowed. January 2021 I pay off my car loan in full. Received letter of pay off 2/2021 & letter of title transfer (my state does electronic title). I even received a check from Santander because I overpaid the pay off of car loan. 2nd week of April rolls around and I received a letter from Santander talking about getting my account current and it was from their debt collection department. Extremely perplexed, I called to see what all this was about as I have NO LOANS with them anymore. According to them, someone in 2020 made 2 additional payments to my account (unbeknownst to me). This makes absolutely no sense. Someone isn’t doing their job. I did mine and paid off my loan per their payoff and now they are trying to stick me with over $1300! Very poor customer service & communication!

Santander approved a subprime Predatory Car Loan with insanely high interest rate of 22%. I paid $500 a month for 2 years and it all went in their pockets, no deduction on the price of my loan. Highway robbery. I'd suggest not dealing with these crooks. For the money they took from me so far I could have bought 3 used vehicles in good working order. They refuse to refinance or renegotiate their loans with customers.

I am a retired Veteran got an auto-loan through Santander. They have been reporting differently to all three bureaus. To one bureau is on time every month (which it is correct - is on automatic pay), to another they reported three months and account closed, to another they I have been late since I got the car for over a year. I have called several times.

My financial situation recently impacted by Covid and was told by Santander I was covered for a 6 month period. I never received calls from them just a monthly statement with a monthly payment due. I call them to start to make payments and advised the acct was sent to a collection agency. Never informed me, never called me and was told they did not have my phone number. It somehow magically disappeared. They are shady and their CS reps.. don't care, dumb and ignorant towards certain people. NO HELP. BEHIND THE TIMES. STAY AWAY. I WILL TAKE ACTION! Who is interested in a class action lawsuit??!!

Charge me only interest for six month with the understanding that my interest would go down, not true. Never verified my info upon acquiring loan. JUST a list I have paid for years and doesn't go down as should interest rate. They renegotiated my terms after stating they didn't do that and of course added on longer I contacted the Attorney general in regards to this latest Enforcement investigation. These are the worst people and dishonest people the finance game yet they continue to remain in business.

Santander bank promises to protect their customers and our money. Two weeks ago while making legitimate purchases in my city of Brooklyn NYC, Santander bank shut off my debit card THREE times in 2 days and I had to verify my purchases. How embarrassing. However, a week later, somebody "skimmed my card and made over $500 of unauthorized purchases 800 miles away in Philadelphia PA. Not only did Santander bank not notify me, shut off my card, but allowed these purchases and told me to file a claim with them.

All I will say is that you should never accept a car loan from this company. I do not have the words or the time to explain. You do not know me but I am asking you to trust what I am saying. You must refuse this loan or you will regret. All the reviews that you have read are accurate because almost almost everything that they have reported has happened to me; except the repossession. I am about helping others and it breaks my heart to read some of these reviews. This company is about making money, and doing it by taking advantage of hard working people who are trying to take care of their families and get through difficult times.

Rude staff, will drop call on your if your question is too much of a hassle for them to answer. My loan was bought out by Santander a year ago and since then I've had headaches. They take forever to update your credit!

I ended up having my car payment with them and thought wow I like the system. It seems cool. But they tack on so many fees throughout the loan and when you finish paying it off they make you pay more.