Santander Consumer USA

I have poor credit, but I found a late model car that I fell in love with. I had a down payment, but my own bank wouldn't give me a loan for it. Santander was the only one who would. I had never heard of them, the dealer dealt with the whole thing. The interest was high, but it was my only option, so I accepted it and drove away that day. When I got home, I researched the bank and was terrified of the reviews I read here. I thought I had made a big mistake.

I don’t know how to begin and where to finish, because what I’m going through with them; is the same thing almost everyone experienced. They’re money hungry, not honest people at all. This company is full of it... The employees do not know what they’re doing when it comes to solve a customer problem, but they know how to increased money on your account for the gain of their pockets. I really really wish someone or a lawyer could help me with my situation. But it is not the case, this company going to pay for all the damage it cost me and to others. I just give them from today until January 30th 2019 to solve my problem. If is not fix by this date; then they will know who’s the master of life, and it’s time to not standing for or be focused on money only.

What a bunch of crooks and thieves. I've been paying this company for my car for about 5 years already. Never missed a payment and they always set up a payment date when I haven't received my check from work. I had a payment date authorized and set up to pay the monthly fee on my financed car and they end up repossessing and towing my car away. They even sent an email saying that my payment date to pay is valid and okay to pay and end up taking my car away 2 days before the agreed payment plan, how are you going to repossess and tow someone's car away if you agreed with a contracted agreement to pay on a specific day.

This is my SECOND go-around with this company. 1st time they shut down my online account, stopped reporting to credit bureaus, and forced me to make payments directly through my bank (not that big of a deal but shutting down my online account without a reason was pretty **). I have never missed a payment, have always paid on time, always paid above and beyond the amount due. I had to jump through hoops to get them to give me back my online account and to again start reporting to credit bureaus.

Avoid this bank at all costs! Their loans officers in Perth Amboy NJ branch have no idea what they are doing. Their tellers in West Long Branch cannot deposit the correct amount. They held $28,000 of my money for over 6 days for no reason they can explain!! Stay away from this bank!!

Ok so I've had my car for the last 2 years and they repo my car 2 days ago. I've called and tried to make my payment over the phone. They said, "We can't accept your payment unless you have a credit card". And I said I've tried to do it on the computer but they locked my account out so they said I was 8 months behind and I've paid on time each month. I've looked at my statements on the computer to see where my money was going to and not once did I see a spot on where it was applied to. I have 2 kids and no car. One of my kids is disabled so I kinda need that car to get to doctor appointments 3-5 hours away from where I live... so yes I think I should take them to court over this.

I bought a car in 2015. In May will be 4 years that I have owned a 2015 Nissan Versa. Yes I hit a hardship and was behind 2 payments. They worked with me to get caught up. I found out in Oct 2018 I have not paid one car payment! They said it had all went toward interest! I'm suing them! I seen an article where the car dealerships work with them on people that they know will default on their acct! Loan sharks all the way around!

My car was totaled & the insurance company paid all but $2421. I opted for Gap Insurance to cover the remaining balance and Santander said I didn't have it. Contacted the dealership and they said we did have it but it was out of their hands. The issue was never resolved and I continued to make payments. My grandmother paid a final payment of $1299.02. But only $500 was applied to the account. I asked why and no one gave a straight answer. I spoke to someone who barely spoke English and the manager was rude. I have the receipt for payment and I also have the receipt with their signature from the postal service where my grandmother mailed in the final payment by certified mail. They are still refusing to acknowledge their mistake. It seems like I'll have to get a lawyer. I read so many negative reviews about missing payments. It's ridiculous!

I have been making payments on time for almost 2 years and had to change up my info, got a new cell#, new address, and bank account. I called and reported the change and expected it to be changed across the board. No one told me differently. I usually make my payment through the text option but they failed to change the info on that so it hit a closed acct. Then they failed to contact me afterwards and said they were calling the wrong # even after I reported new info. Spoke to someone that could barely speak English much less understand me. Requested a manager to call and that never happened. Finally got in touch with the executive team and they just defended their incompetent staff. So not only did I have to pay late fees but a return payment fee. Whatever you have to tell yourself to sleep at night...

So I purchased my vehicle from a dealership in august of this year (2018) and when I left the dealership everything on my application was correct; address, phone number, email address, social security number; I’m a high school teacher and I am very detail oriented, so I was extra vigilant that everything was correct. I waited two months for a statement from Chrysler and received nothing. So I went online to retrieve the customer service number and gave them a call, mind you with my debit card in my hand. When I got a representative and gave them my Social Security number she told me that I did not have a loan through Chrysler Capital. I insisted that I did since, I did! I insisted that I did since I did indeed have one with them!! She assured me I did not and told me there wasn’t anything that could be done.

Worst credit I’ve ever gone through. Still have not paid off my insurance loan after rear-ended by a USAA drunk driver. Totaled truck took almost month for police report and insurance to pay and they still haven’t paid off my 16025 loan yet I got check from USAA. Now I have no ride for Xmas and can’t get financed. Thanks Santander USAA. Only talked to you four times!

I'm so used to writing reviews out of frustration, that it's refreshing to write a good one for once. The JDC dealership I purchased a little Fiat to use as a work car from is a bit of a different story, but the service received from Chrysler Capital financing is something I was very happy with. My experience was quite different than 99% of the reviewers on here. I never had any issues throughout the life of my loan, which was only about a year and a half, but I initially had to call them every month since I would pay additional principal that I had to have allocated correctly. They eventually changed that to where additional funds received automatically goes towards the principal, so I was pleased to see that they were trying to better the customer experience.

At first I really liked Santander, they put my car payment on deferment when I was having a small financial bump in the road. However, I got sick and it put me behind. They said they worked with me. My car payment is now getting caught up but when I looked at my credit score, they had completely mangled my credit! I had worked very hard after a bad divorce to get my credit to at least 660... By the time Santander was done with me... It was 515. I dread what they're going to do to it next month. It's like I'm right back where I started after 'working with me.' I understand you're going to get marks for being late but it was circumstances beyond my control. There is no need to punish someone so harshly as to drop their credit score to where they will have dig themselves out of a credit hole so deep, it will take years to recover.

This is the second time Santander bank screwed me over with their interest for my car. Yesterday, I was told $438.55 was my last payment and that the state of California would be notified and that I would get my pink slip in the mail for my car. Now I have to owe $11.02, out of nowhere, then $11.11. Secondly, my payment for this month was "past due". Apparently, they disabled my auto pay without notifying me, so I was late. So I called them and politely asked what was going on. Then, I was transferred to their automated service to make this final payment and didn't have to worry about the late payment, which is in January with a total amount of $493.69. I didn't want to give them $55 more dollars, so I paid the $438.55.

Website and payment policies suck. They never return important, account related emails. They limit how you can pay. Payment options are geared toward them making money from fees. Plus, I couldn't understand a word she was saying. What can you expect from an institution that's a bottom feeder in the financial scheme of business.

This company levies fees at its will to keep low income and seniors in their financial grasp. I have paid for over 7 years on a 2007 Saturn. Due to hospitalizations the fees never end and I can never speak to anyone. Very sad and frustrated dealing with crooks of this nature.

Due to glitch in their system, my loan amount was not processed. Santander did not take efforts to inform me. Customer service will not even tell me the reason for it, in fact they asked me for fees to process the payment. This is second time happened with me. Even a credit union works better than this company. I think it is their trick to get late payment fees from customer. This is fraud company... I would have never taken my loan account to this company, but unfortunately my loan was transferred to them by my previous car loan company.

Santander has been pretty good to me. I've been with them for nearly three years and they have always been very willing to work with me on payments when I could not make them. I lost my job and was out of work from Jan-Aug and they were very understanding and helpful in any way they could be, so I don't have many complaints as far as customer service or the company as a whole... HOWEVER, their interest rates are THROUGH THE ROOF. Like absolutely uncalled for. I had fairly good credit when I originally financed my car with them, just not a lot of credit history and my interest rate was still 19.8% which is insane. That's credit card interest rate high.

This company was decent to work with the first year we made payments on my husband's car. Now, in September and October, they have misplaced both payments. The money is out of our account, gone. I cannot count how many different people, fax numbers and faxes I have sent the company to prove we paid it. Every time we hear "Call us back to confirm we got it." We call then they say it takes 3-5 business days for review. We call back in 4 business days and they cannot locate the faxed information. This has been going on for 2 months now. Now, it says we are behind payments on his car. They all have the same robotic answer of "I am so sorry, I understand this is frustrating." NO KIDDING. I have been patient enough and I am putting their TERRIBLE business practices everywhere so no one can give this company their business! STAY AWAY!

Even if you have bad credit, a bankruptcy or whatever it may be and you are desperate, if you finance through these people you will be more sorry than you were before. Just trying to get a hold of somebody takes half a dozen phone calls and literally hours. Everything is automated and trying to get through to an actual person is near impossible. It's pretty sad that a company like this will take advantage of somebody with less-than-perfect credit trying to make things right. We all know how important our credit score is to our financial situation. Yes, we are all capable of making mistakes. But all of us should also have the opportunity to be given another chance.

I have a car mortgage with this financial company, I have a payment settled due on the 13th of every month. Chrysler Capital NEVER informed that they are having troubles with the website or having problems with the way their website works with customers like me. Every month my auto pay is scheduled for the 13th of each month, and money is saved in my Checking account.

Ok, so my fiancé bought me a new 2018 car. It was my fault for not paying the car. That being said. We got the car back and yesterday they call my fiancé and said we owed $888.16. I was in a state of shock. My fiancé called me wondering had I lied to him about paying the car note. I called Santander and she said yes it was 888.16 in fees. I asked what fees. She couldn’t tell me then, I was told account management had not updated their system. So we only owe $154 left this month. DO NOT USE SANTANDER. They lie and cheat and don’t care. Yes it was my fault but they just don’t care. As far as the $300 I paid this month they said I didn’t pay it all. And now they are “looking” for the recorded conversation of me paying for it.

These people are definitely loan sharks. Took forever for them to compromise a contract with a car dealership. Took them 3 months to come up with a acceptance for us therefore leading us into a loan agreement. We were unaware of the details that would lead us not to a 3-year loan for our car but a six-year loan annual 23% loan sharking agreement that we were unaware of. Not researching them enough as they took forever to come up with this contract causing confusion difficulty and chaos. These people are insane. It's hard for me to believe that the government allows them to get away with us. We ended up signing a contract that would initially give them just as much as we were paying for the amount we were paying for her car. It just didn't make sense to me in the beginning. It just didn't more literally make sense at all. They are Loan Sharks. Do not. They don't deserve to be in business. I thought loan sharking was illegal.

Stay away from these people... And they should not be allowed to do business in my State, Ohio, and your state as well. I not only agree with the other reviews, I can add the following relative to a car loan: 1) THEY CHARGE FOR TITLING AND OTHER FEES. But don't process them. They charged me for a memorandum title but after further investigation, never processed it. 2) THEY WILL NOT RETURN CALLs. They claim they have no way of dialing out.

Please follow my advice and never ever get any type of loan from this people. They will stabbed you in the back as soon as they get a chance. Even if it's someone else mistakes they will go after you...

Financed an auto loan in April for $17500 with an interest rate of 26%. My credit score was in the 570-600 range. Was in desperate need of a vehicle to go to work to and didn't do my research before applying for an auto loan with Santander. Went to the dealership and got approved with $3600 down. The positives: Santander did not require a cosigner nor proof of address or income which surprised me because most lenders require this. They helped me out with this and they also gave me an extension to make payments due to a family emergency. Your credit will also jump a significant amount if you make your payments on time and don't default. My score jumped 70 points to 640. I will give credit to Santander for helping to build your credit. They have excellent customer service and multiple payment options.

My 22 year old daughter went to a car dealership (Bill Snethkamp) in Detroit 4 months ago with her (then) boyfriend. He knew a salesperson at the dealership and told this person that while the car was for him, because he had bad credit and my daughter had a good credit, she would apply for the loan. He would pay my daughter cash to cover the monthly lease. She filled out the application and listed as 'employment' a new job she was about to begin. This was a sales job that never panned out. She had no income at the time. Zero.

This is my first car loan, unfortunately I lost my job and got behind 3 payments. Two days before Thanksgiving they come and repo my car around 10 pm. In VA you do not have to send a final notice that they are coming to claim the car. On the very same day I received a check that I planned to use to get my car current. They didn't have the common courtesy to email me asking for payment before taking the car. They apparently call and leave messages on my phone, but I have a different phone, but the same email address on file. They informed me over the phone that they are allowed to take cars 24/7 but the reclaim department closes at 5 PM! Adding fees by the day, random charges from the third party tow company. This is unprofessional. Ideally I understand I should stay current to make sure this didn't happen. But hard times happen to us all, do not let these car devils rip you off!

We set up a loan extension with Santander in October and made the requested payment to get the account back on track. On 11/11/18 the truck was repoed in the middle of the afternoon. We the driver hooked to the truck, we called Santander to confirm that the account was current. Since it was a Sunday, customer service could not do anything until the Recovery Department was open on Monday. I called in (there were 184 callers ahead of me) and got the account reinstated and was to call Tuesday to schedule picking up the vehicle. Monday night, I had two men show up at 11:30 PM to pick up the truck. Claimed they were repo agents. No license plates on truck and refused to ID themselves. Couldn't give me the VIN and demanded that I let them search our barns and outbuildings. I told them the vehicle had been picked up the day before and they told me they weren't leaving without the truck.

This company is horrible. We made our payments and there was a glitch on their end so they said we didn't make payments however we have ALL on receipts! They then repo our car and then they charged all these misc fees. I beg you. Please do not finance through this company. They are a FRAUD!!! Will be taking them to court. All day they have been hanging up on me and will not talk to me about getting my car back now. I'm owing 2000 past due on a 2014 Kia that I have already put over 4000 in with “late payments” and their lies.