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Santander Consumer USA

Santander Consumer USA

 1.1/5 (49 ratings)
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About Santander Consumer USA

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Overall Satisfaction Rating

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  • 1 stars

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Santander Consumer USA Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Sept. 23, 2021

My son with high gpa wanted to upgrade his car. This competition I took advantage of my family. Even though I had an investigation with the attorney I had my sons towed away this morning. They approved a loan on a mom who only receives $1800 a month. They sold me a car worth $26000 for $66000. They thrive on the disabled. I have be more than happy to provide proof

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 23, 2021

The most deceptive and dishonest company that I have ever dealt with. They added thousands onto my auto loan after I got a 6 month extension during unemployment with COVID. No one can truly understand a 7 page contract with confusing mumbo jumbo about how much the additional fees and interest would accrue. Bottom line is they added 4400 in addition to the interest I would ordinarily pay. All while they were likely getting government bailout assistance because of covid. I have two other auto loans that treated me fairly under the same circumstances. The owners of this financial institution are outright opportunistic thieves.

4 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 3, 2021

    I sold my car to an individual and Santander would only take online payments for 2999 per day. So it took me three days to pay the car off and when I called for a title they said, "No. You have to get a Fedex account and then have it sent to you." After doing that they said, "No. You need to get a statement from your bank saying you won’t cancel the payments before we release the title." It’s maddening!!! I sold my car to an individual 2 weeks ago, paid it off and they still won’t release the title. Ridiculously high interest rates and Horrible customer service!

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 23, 2021

    All I kept seeing was "reach out to Chrysler Capital". They will reverse finance fees that you have accumulated because of missed payments because of COVID-19" yet they do not care at all. I first went through a surprising divorce and then my life got uprooted and had to make major changes, I reached out to discuss it and first they "deferred payments". Gee thanks.

    When I reached out regarding the fact I couldn't find work because of COVID and I was depending on my student loans to make payments they could careless, I asked twice for them to remove all the fees and they tell me I don't qualify for it... but no reason why. Almost every person I spoke with on the phone told me a different story or had no record of the conversations I had with the other representatives. A lot of them got rude to me and could care less that I was having trouble even feeding myself. I was so upset that I turned the car on back on May 30th instead of keeping it till it was up. I never got anything in the mail regarding anything with turning it in and now they are calling me again. I will never use this company again.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 22, 2021

    Waited two weeks and still waiting for the release of my vehicle. They said it takes 7 to 10 days. The check was posted on the 11th. Here it is the 21st and I still do not have my car. So Monday I should have my car.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 17, 2021

    I have been trying to close my checking account with Santander Bank for months now, and they say they can't over the phone and locked my account so I can't even get my money. They said I have to go into a branch to close my account. They are located in PA and I live in TX. I can't fly to PA to close my account. This is ridiculous that they can't close my account nor allow me access to my money without visiting a local branch. I feel that they are scamming me knowing I have no way of visiting a local branch to retrieve my money and close my account. My advice to anyone looking to open a new bank account to stay away from this bank.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 9, 2021

    I purchased a truck from a dealer in Texas who uses Santander Consumer USA. After paying to loan off years early at NO discount, it took a month to get payoff confirmation and never sent title!! It cost me an additional $45 to order title online.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 5, 2021

    DON'T USE THIS COMPANY. THEY ARE CROOKS. BEWARE!!! I was in a major accident. My car was totaled, the accident wasn't even my fault but regardless this company is taking over three months to process a insurance claim because of a missed picture of the odometer reading that they failed to ask my insurance company to supply!!!! I would call both of them & they both kept saying they were waiting on one another??!!

    I finally made my insurance company call them on 3 way & they finally figured out that they never asked for the picture... Meanwhile back on the ranch without a vehicle for months they're now telling me I'm RESPONSIBLE for 3 months of late payments on a car I don't even have in my possession??!! The car was totaled on May 24th. It is now August & it was their mistake!!! This company is a joke. Very high interest rates & no compassion to a customer who made payments on time. I will keep giving bad reviews as much as I can possibly can!!!!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 1, 2021

    I paid off my vehicle in full and was told that I had the amount of $111.00 coming back to me. This happened in May and they have told me they mailed out check on May 8th and I never received it so they allegedly reissued the check at the end of June, again I never received it. They then said they would issue a check to be delivered overnight delivery, and yet again I have nothing and that was a week ago. They have continually lied to me and stalled giving me my money back. I am about to take legal action. This company should face a lawsuit and be closed down.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 28, 2021

    I and my Deadbeat daughter are on the Title yet I get No notification in the mail when the monthly payment has not been made. I get a Notice of Right To Repossess. I have five days to make three back payments or the car is getting repossess. I call an attorney first. Then I call Santander...ask them why I did not receive any notifications for the past three months? Why their web page states, "Our commitment is to do everything we can for those affected by Coronavirus (COVID-19)." Ask them what can they do for me? No reply just, "How much can you pay today". I say first answer my questions. They can't 'cause they are stupid.

    They also have posted on their web page ,"Have you been impacted by COVID-19? Learn what Santander Consumer USA is doing to assist those who need help with their payments. How we can help you", so I ask them for help and No reply. Just switched me to another Dummy. So I would not play their game so they hung up. Have both operators numbers. Can't get anyone on the phone with half a brain to help work this out.

    6 day notification is not enough But it fell on deaf ears. No help and would not or could not answer my questions. Why was I not sent a notice that the car notes had not been paid...but then send me a notice 6 days before they are planning on taking back the car???? I am on the title...I have a right to know...I could have done something if notified at all not 6 days before. I am notifying the FTC, BBB, etc. of this...Just wanted to strong arm me into a payment.

    5 people found this review helpful
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    Santander Consumer USA Company Information

    Company Name:
    Santander Consumer USA
    Website:
    www.santanderconsumerusa.com