Provident Funding Associates

We didn't pick Provident Funding when we financed our apartment over 10 years ago, they brought our loan. Since 2014, we have paid on time even during the difficult COVID economy period. May 2022, we mailed the payment as usual, only this time Provident Funding did not receive on time, 1 day late. I cannot tell if it's Post Office delay or their internal staff shortage issue. However, when I called their Customer Service staff and supervisor, talked with Evelyn, Ty and Steve, all did not care about a loyal customer. They stuck with policies without understanding of the situation, of course, no waiver granted.

Worst company I have dealt with, they will screw you. Terrible customer service that could care less. Terrible computer system. Mistakes can be made and they will not call you. Worst experience with a company I have ever had.

Wanted to refinance to a lower market interest rate. Refused to offer a refinance until I initiated a loan buyout…then they wouldn’t stop pestering me about refinancing. Wouldn’t recommend Provident to anyone.

Jonathan and Shane were super helpful during our loan refinance. I had a lot of questions and all were answered in a timely manner. We ended up having an issue with our appraiser and Jonathan was able to rectify the situation. His professionalism and concern during the situation was exactly what I needed when I called to advise of the situation. Thank you Jonathan. I don’t know if anyone else would have handled the situation as quickly as you did. I can’t say enough nice things about both Shane and Jonathan. Thank you again for an “easy” process and the low rate on our loan!

I had a mortgage w/ Provident, overpaid it monthly rounding up to the next 100. Paid on time for over 12 years. I had fraud on my pay account, so they froze my account. In a panic I made an additional payment before the due date from a different account. The payment on the frozen account went through as well because I could not stop it, but was returned NSF because of the fraud freeze. Provident charged me a $25.00 NSF fee on the one that was returned. I called and asked to speak with a supervisor, they could not be bothered to come to the phone but relayed the message that it was not their problem and they will not refund it. I offered to show proof along with a police report & bank letter etc... They still refused to refund the NSF amount. Provident is horrible, I do not recommend them.

About ten months ago, I decided to refinance with Quick Loan/ Rocket Mortgage because of their popularity. Oh boy, was I wrong?! I will not write the details about the horrible experience I had with them here. The bottom line is I withdrew my application. Through a friend of mine, I decided to give a refinance a try. This time I was careful. I am glad that I found Provident Funding through our Commonwealth of Virginia DHRM website. Kurt **, Licensed Mortgage Consultant NMLS#**, made the entire refinance process incredibly easy and smooth. It only took 15 days to close my loan from the day I submitted my application. He is honest, knowledgeable, friendly, and responsive.

We got our loan through Provident and were about to close with the house in our trust and they wouldn't process to a trust. Never told us that, just waited until the last minute to reject! Other last minute problems happened too many to name. The customer service reps were great. The Company ties their hands without understanding the different technical aspects of the person trying to get the loan.

We have had a home mortgage through Provident for several years and have always made our monthly payments on time until last month when we were away on vacation. They tacked on a $215 late fee. I called their customer service to ask to have the fee reversed given our previously spotless payment history. They refused saying that their policy was firm. So remember if you get a mortgage from them, they will be heartless about late fees. Also their mortgage refi packages are not competitive with independent mortgage brokers. Their estimated closing costs for a $280,000 refi loan were over $3,400. Be warned.

I have a rental property with the mortgage provided by Provident Funding. Back in Feb 2021, I switched the hazardous insurance from Company A to Company B. Within a day of the switch, Company B sent the bill to Provident Funding by fax asking for payment. Apparently, Provident Funding didn't pay. Company B sent another reminder bill in early May asking for the payment again. My local insurance agent also faxed the bill and called Provident Funding (and left a voice message with return tel #). Nothing happened and no payment sent to Company B. I, as the customer, called Provident Funding today about this no-payment issue. The customer rep told me that it is because the switch is mid-year change and they don't handle it. He also mentioned that Provident Funding sent an email in Feb to me. I never got that email (it may have gone to the Spam folder or whatever; it is yet to be confirmed).

Got loan from them in 2009. Currently refinancing and my interest rate will go down over 2.5%. After three weeks of delay, I reached out to the customer service center and asked that they have the loan officer follow up. They have a pretty easy web interface where you upload your documentation. It's kind of inane that they are making me go through a full application, when they already have 11 years of payment history from me and my LTV is less than 25%.