Provident Funding Associates Reviews

I simply cannot in good conscience recommend a company that make ZERO exceptions for medical hardship. To be clear, this company purchased my mortgage. I have a credit rating over 800. I have never missed a payment. Provident allows from the 1st to the 15th as their acceptable window to submit payment. On June 18th of this year I had cancer surgery and everything associated with that disease state. I paid some of my bills in cash-and fought with the hospital for close to THREE months to be refunded my overpayment.

We've processed a handful of loans with Provident and as long as your loans are simple, cookie cutter, and don't require any moving parts then you'll be good. Our account executive, Logan **, is not helpful and compared to our other AEs at Freedom, The Loan Store, EPM etc, he is at the bottom of the barrel. If you need any assistance escalating a condition he will just go back to the underwriter and partner with them saying they did all they could, even when they are wrong. He or the underwriter will never give you the contact information for an underwriting manager so they portray themselves as the "end all" which is not good since we caught the underwriter and Logan in lies and cover ups.

I'm sorry to read about the negative experiences that others have had. I've always had great experience w Provident. On two occasions I accidentally paid $2 less that what I owed, and while their computer understandably considered this "payment in full not made," it only took one phone call to explain the situation and everything got ironed out by a very pleasant call center person ("Cliff"). One of the fixes even involved having Provident re-run last year's mortgage interest statement, which has to be a lot of work for my $2 error.

Provident ran my Buyer headlong into a wall. They lure you in with low rates, but they compensate for this buy over conditioning the loan. They asked for many things beyond what other Lenders, and Fannie Mae request. If you don't give it to them, they deny the loan. A very painful learning experience. Go anywhere else.

They purchase loans because nobody in their right mind would select this servicer voluntarily. No phone calls until their fees accrue. Takes them the better of 30 of the 60 days they claim to give you to transition to even give you access to an account. Go with a different lender.

The application process is arduous. They are a compassionless company with no customer focus. They are not willing to assist in any way, shape or form. Will be switching lenders asap. They are friendly at first, but then become snotty and completely unhelpful.

Definitely a NO-NO. My loan was sold to this low rated business. Unfortunately, they don’t offer bi-weekly payments. I had to pay over $4k to my previous lender 3 months ago to have the biweekly set up and now my loan was sold to Provident Funding who doesn’t offer that service. Not a decent way to make business.

Refinance costs were almost $10k and not disclosed until the final signing. I recently sold my house and paid off the loan and then still took $3,650 from my escrow account for lender forced hazard insurance. This was not disclosed to me until after the fact and was conveniently the exact amount I had in escrow. I have paid the loan of and still receive phone calls and emails about purchasing other products or referring friends and family. BEWARE! Worked with another lender for my new mortgage and it was a completely different experience. Also, the mortgage reps on their customer service line are clueless and unable to answer basic questions about your loan or refinancing. YOU HAVE BEEN WARNED!!

We didn't pick Provident Funding when we financed our apartment over 10 years ago, they brought our loan. Since 2014, we have paid on time even during the difficult COVID economy period. May 2022, we mailed the payment as usual, only this time Provident Funding did not receive on time, 1 day late. I cannot tell if it's Post Office delay or their internal staff shortage issue. However, when I called their Customer Service staff and supervisor, talked with Evelyn, Ty and Steve, all did not care about a loyal customer. They stuck with policies without understanding of the situation, of course, no waiver granted.

Worst company I have dealt with, they will screw you. Terrible customer service that could care less. Terrible computer system. Mistakes can be made and they will not call you. Worst experience with a company I have ever had.