Provident Funding Associates Reviews

Provident Funding never bother to send a letter or make a phone call to me about this, like many other company do. Now, when I called Provident Funding to request them to pay for the insurance bill, they said I need to pay for the overnight mailing fees for this payment. It is ridiculous for the charge. They waited until the last min and generate the situation, but asked the customer to pay for it.

More importantly, Provident Funding doesn't care customers at all. With all these alerts, phone calls, and faxes, Provident Funding should realize that the insurance bill needs to be paid soon. They don't even make any attempt to contact customer or insurance company, nor responded to the local agent's call. I even talked to a supervisor about this situation. He said "sorry to hear your situation and concern, and we can't do anything." I am going to move to another mortgage company soon with a re-financing. This is apparently a company that doesn't care about its customers at all. I wouldn't recommend any people to work with this company, Period! The company deserves a 0 star rating. But, the lowest I can give is 1 star, I guess.

Although their service is questionable and I can't recommend this company, I will say that both of the reps I spoke with were professional and courteous. So, this is apparently a decision at the top and the reps are left to enforce it. When I applied for my initial loan, my independent loan officer said that this company is "difficult" to deal with. He had issues with them, but the rates were good. My refinance went smoothly. But they are now exhibiting poor customer service.

As a further example of their practices, although making our automated payments on time, this lender would return the payments and slap (substantial) late fees for "missing" an incremental change that they would have made to the escrow. When such adjustments have occurred in the past, other lenders have naturally applied our timely, regular payment and allowed us the grace time to update our payments to the new amount and submit the small escrow difference. This lender acts maliciously and in bad faith systematically. They'll wait for you around every corner. I'd stay away.

All other companies force you to give them your phone # and email address for them to contact you before giving you this info, which I really dislike. As an actual customer, the website is really good, too, with helpful tools and account info and easy to navigate. Overall, I have found the service to be very good, too, while going through the refinancing process and as an active customer, although there is an important exception I explain below.

The reason I give 3 instead of 5 stars is because there were "issues" during the loan process both times to which people should be forewarned. In 2010, some of the figures on the contract that the company sent to my local title company (which I chose) for the signing were different than they had been on all the disclosures leading up to the signing. This created a lot of anxiety for me since we were on deadline, and I thought it might derail the whole deal. It didn't, but were I not extremely detail oriented, I would have ended up signing a contract with higher expenses than what I was supposed to pay.

The most recent issue was more troubling. When I locked in the interest rate online, the confirmation showed the cost of the rate jumped up .25% more than what had been published on their website just a minute before. In spite of multiple emails and phone calls with the rep asking for clarification over the following month during the application process, I did not receive a clear explanation (by email) until the day before the signing. It is a long story, but it has to do with their appraisal fee, which they say they will "waive" under certain circumstances, but what they actually did was reduce the quoted fee (from $500 or $700 to $300) while not conducting the appraisal. In other words, I paid an additional $300 fee for nothing. This is never explained in writing on the website or the contract or even the disclosure form as the fee is folded into the points (the jump in points when I first locked the rate).

By the time the signing was scheduled, I had decided to go ahead with the deal even though this additional amount had still not been clearly explained because it was still a good deal and to have backed out would have cost me more. However, after the signing, I let the rep know my dissatisfaction, that the specifics of the "appraisal waiver" were poorly communicated and confusing, at best, and deceptive, at worst. I also asked him to share my concerns with his management/supervisors so they might, at the least, require better transparency and communication about this fee. Even better is to remove a fee for a service (an appraisal) that is never provided.

A last drawback of this company, for some, is that it is entirely online and almost all communication is by email, although the rep and I did speak by phone on a few occasions. Once I submitted the application, I had to digitize and upload the many, many documents that were requested, check my email daily, and respond to requests for additional documentation or information.

In my experience, the mortgage loan process is always onerous, and doing it entirely online is even more so. However, since I have the resources to do it online and it likely reduces the cost of the loan, it works for me. But for those who don't like conducting doing this kind of transaction entirely online, you might be better off selecting a local mortgage company, although the rates will likely be somewhat higher. As I said, there are many good things to say about this company. But this experience left a bad taste in my mouth. Would I go with Provident again? Maybe, but given the current historically low rates, I'm hoping to never to have to purchase or refinance another mortgage loan in my life!

If you do make the mistake of applying with them, be wary of Eric **, one of their so called customer agents. He would never return emails or phone calls during the application process, and never called us until a month later when he said they had to deny our application because of the appraiser problem. This despite fact that our combined income exceeded the amount of the loan, top notch credit ratings, and no debt other than the existing mortgage. We are contemplating reporting Provident and Eric to the Attorney General for the State of Colorado for investigation.

Evidently, the refinanced loan in 2011 incorporated a forged mortgage from 2005. The 2005 mortgage, verified by a handwriting analyst that not only did I not sign the loan documents in 2005, but my ex did sign the documents. Far worse, I had unmitigated proof that I couldn't have attended because I not only was in the hospital, but I was under the influence of narcotic drugs administered IV, every three hours round the clock. Any signature from me, even if it was my signature would not have been allowed because I could not legally enter into any contract while under the influence of narcotics.

To make matters worse, during the divorce proceedings, the arbitrator, retired Judge Dilts, from Somerset County, ignored the proofs and handwriting analyst submission, that it was not my signature and stated I must have known about the loan. How can a retired Judge totally ignore the rules of court and know what I was going through or thinking in 2005.

During the divorce, even though my ex was not allowed to stop paying the mortgage, due to it being part of support order he did. House like everything else was in his name only, but all liens, mortgages etc had to be acknowledged and signed by marital partner(NJ Law). This forced the house into the foreclosure process. Again, the retired Judge Dilts of Somerset County, NJ ignored the law and ignored the fact that there even was a house as part of the marital assets. He stated, since it is probably going to be lost due to the bankruptcy and it is in the jurisdiction of the bankruptcy trustee, we will just ignore it exists. REALLY. Ignoring a marital assets, no matter what's it status even exists IS CRIMINAL.

IT KEEPS GETTING BETTER. When I finally, got my divorce in January 2019, the Judge kindly gave me 60 days to refinance my marital home and save it from foreclosure. He didn't know or care that mortgage companies took far longer than 90 days to mortgage a home at that time, especially when it is a first time home buyer. He also didn't know and either did I that the mortgage company needed 6 months of income as proof of ability to pay.

The Judge ordered my ex to assist in anyway necessary, to refinance the home and to provide any needed documents. Since, PROVIDENT FUNDING was the CURRENT MORTGAGE HOLDER, I DECIDED, I WOULD WORK WITH THEM. I actually felt bad that my ex screwed them over for the money he owed them, so I would try to right that wrong.

First PROVIDENT BROKER TOLD ME NOT TO DO A LOAN MODIFICATION, SINCE HIS BAD CREDIT WOULD BECOME MINE. I later found out this was not true. They can't report on your credit report someone else history. Then I entered into the process of applying for a mortgage. I was immediately approved based on my credit score.

THE FUN BEGINS. I was made to jump through hoop after hoop after hoop repeatedly. I provided all the documents requested. Provident knew my ex was required to sign over a quitclaim deed, they conversed with him and they continually got miss information from him, but went with that instead of court orders. Even though my ex was required to maintain the marital home again based on court orders, it was such a mess, that after my approval I dumped all sorts of money into the home to bring it up to its original condition.

While the bankruptcy trustee, was going to make it a non-asset case I had the house fixed than appraised out at $480K approximately. In the dead of winter, Provident wanted the pool filled to the top. That alone cost $2200 to have water trucked in. The balance owed on the loan at this point was only $225,000 but rapidly growing with the $18 a day in interest.

After the appraisal, the Broker wanted me to have my ex sign over the quitclaim deed directly to them. Thus, saving them having to go through a foreclosure process and stealing my home from me. I realized this and told them no, the Judge said he was to sign it over to me. Mind you now it is May and my 60 days has long passed. My ex is pushing to sell the home to a house flipper to get out of the mortgage and cut me out of any profits from a normal sale.

Because I refused to have my ex sign the deed over to them instead of me, they pulled my approval. That is right after dragging the process out, knowing the parameters of the court order, they pulled the approval because I would not have my ex quitclaim the deed to them. Through this whole process, I had continued to put money into the house thinking I was investing into my own home. Now, Provident funding decides to pull the loan approval after I dumped money into a house, they were now going after with over $200k of equity.

PROVIDENT FUNDING, way back in 2005 started these abuses in motion. Their notary or closing attorney should have never closed on a loan, which removed all the equity from my marital home, without me being there. That is what a notary is required to do when notarizing a signature, verify that the person is present and watch them sign the documents. That didn't happen.

When the mortgage was refinanced in 2011 and I was coerced into signing right in front of the mortgage companies representative/notary. The process should of stopped because she could see I was under duress. I also was never allowed to see the terms or the whole document package I was required to sign. I was only allowed to see the signature page. The mortgage incorporated a past mortgage I did not participate in acquiring and the current document, amounts and terms.

I was told to just sign and that the term of the mortgage was the only thing that changed. The mortgage would go from a 30 year term to a 10 year term. AGAIN LIED TO, IT WAS A 15 YEAR LOAN AND THE AMOUNT WAS INCLUDING THE AMOUNT FROM THE FORGED MORTGAGE FROM 2005 which I never became aware of until 2018

Now it is 2020, amidst a Pandemic and a moratorium on foreclosures, I get a letter from PROVIDENT FUNDING'S ATTORNEY, that my home was going up for Sheriff's sale. Ignoring the reason for the Governor's order, so not to stress people during these trying and unprecedented times. Not provident, they could care less that a disabled woman, suffering from cancer to name just one such major illness was served with notice of a sheriff's sale.

While this part isn't PROVIDENT FUNDING'S ISSUE, my ex in January, long before the PANDEMIC, fled the State of NJ, never informed the Probation department as required of his move and stopped paying support. So here I sit, waiting for a sheriff's sale with no money to go anywhere and nowhere to go with my 2 service dogs.

PROVIDENT FUNDING BROKE ALL SORTS OF LAWS BY ALLOWING A CLOSING WITHOUT BOTH PARTIES PRESENT AS FAR BACK AS 2005. When I brought this to their attention, they take no responsibility for not doing their due diligence. It was no one, but Provident funding's responsibility to make sure I was present for signing mortgage documents on a marital home in new jersey in 2005.

Provident funding has go to be the most unfeeling, unscrupulous mortgage company out there. If they would go this far to harm an innocent spouse in New Jersey, what else can they do to anyone applying for a mortgage. It doesn't cost anything to hunt for mortgage companies. Do your due diligence and find a mortgage company that won't take advantage of you. The only thing this retired Judge did for me in my divorce, was to allow me to take legal action against the mortgage companies, which when I find a great attorney I will do so. I CAN'T STRESS ENOUGH TO RUN FAR AND FAST FROM THIS MORTGAGE COMPANY.

When the second woman answered, I asked what department I was transferred to. She said it was the collections department. (I was 3 days past the due date.) The representative was short with me, would waive any fees, wouldn't explain why I wasn't notified and in fact told me there is no process to alert me to a missed payment other than a paper delinquency form which is mailed USPS. All in all, the entire call made me feel more and more upset. When asked how I can provide feedback on the situation she said their address is on the website and I can mail a letter. I'll never recommend this company and will move my mortgage first chance I get.

In my opinion, I feel that they just want to keep me in the higher interest rate loan that I originated with them 15 years ago and were just delaying the whole process. I will still refinance my loan but it won't be with Provident! Read all of the other reviews... There's definitely a reason why so many people have given them a 1 star review. They're awful, look elsewhere for a mortgage!

After uploading documents, waiting 2-3 days for them to review the documents, I would then have to call back to ask if they were correct, to which I would be told no. They could not provide me with what they needed, rather than they did not have the right information. After a cat and mouse game for 4 weeks of submitting different items until they approved, the administrative fee was paid to actually start the process.

The day after the process was initiated, the person who was in charge of the process calls me to clarify the same questions I had asked 4 weeks prior! Provident also demanded wording changes to the release document which they said I needed to provide. This is typically provided by the mortgage company releasing a property.

The delays and miscommunication of information continued. The appraisal was delayed by a week and then approval of the appraisal was delayed another week. I had to call back on a daily basis for 2 weeks to keep the process moving and try and get accurate information. I was always treated with the scripted greeting "Provident thanks you for your business", then followed by the opposite action when treated disrespectfully and given the runaround and excuses. I was promised calls back and updates to which I rarely received.

After discussing with a customer service "manager" and respectfully explaining the journey, I was asked what Provident was willing to do to help mitigate all the delays that they have caused for a customer of over 10 years. The answer was nothing, I just needed to be more patient. No offer to refund a small administrative fee, no attempt to even make a customer feel like they were wanted. Small gestures to make customers feel like they are being served go a long way. Lack thereof ends in lost business.

I attempted to talk to Provident Funding and explained when it was mailed and that we had duplicate checks for all 5 checks mailed on the same day and a copy of our Checking Account Checks Paid Statement, and Provident Funding refused to accept the factual documentation and evidence we did nothing wrong and either the USPS caused this or Provident caused this, and refused to waive the $35.61 late fee. Provident Funding does not care about their relationship with excellent customers, they are based on greed, evil and uncaring people who only care about what they can get. This is not a Company you should ever do business with.

I am cognizant that we are now living in a time when irrational and illogical conclusions are designed to accommodate the writer is the new normal. I maintain the actions of Provident Funding, including its response to my complaint demonstrate their consistent customer relations insensitivity. I have a 30-year mortgage relationship with Provident Funding. I consider it unique to that Provident Funding would question the integrity of a current 30-year mortgage customer in good standing; by insisting proof of a positive bank balance for an account from which a posted ACH over-payment. I consider their response to be consumer harassment.

I have a few rental properties and three of them are paid off. My credit is 780+ and I never had bad credit history. So one week before the closure, they told me they couldn't use the rent of the homes I bought last year because they were not entirely being rented out last year. So the rent cannot be counted as my income according to their own guidelines and policies. Why don't you tell me that earlier? I have paid for the appraisal and now they told me they couldn't offer me the loan because of their own policy and guidelines. But, they would never think about how ridiculous their guidelines are! They are totally wasting my time.

Seriously, if you want to get a loan, DO NOT use them ever, no matter how low their rate is! It's not worth it when putting so much time and energy there for their ridiculous requests. They don't really care about the customers at all. This worries me more even if I got the loan from them. If they can this bad at the beginning, they can be worse in the future. And to be honest, they are not the only lender in the market, and I'm happy to see they keep losing their customers and trust because they are just so bad.

I was told by a manager on the phone that Provident’s policy was to wait until the end of the month, 12 days after my letter was due, before they would contact me. Really? That’s nothing but a total money grab. The manager told me it was our fault we didn’t receive the letter that we weren’t told we would receive (I would have followed up on it if I’d known). I’m curious if I’m able to use that line if I ever have a missed payment, that it was Provident fault that a payment wasn’t received?

These people are nothing but sleazy profit seekers. DO NOT USE PROVIDENT for anything. Sadly, we were the last customer our mortgage broker referred to Provident. He finally realized what a bad company they are. Their customer service does not exist. As I was told repeatedly by a manager, it's all about their investors, not their customers.

Today, I received a letter that said my payment had been returned NSF. And a $20.00 fee was charged.. NOT BECAUSE OF INSUFFICIENT FUNDS.. but because a number was wrong on the routing or account number. They could easily have contacted me to recheck the numbers. I called a got the most insufferable, insolent **.. who insisted the charge could not be reversed.. and gave his smug condolences. I would advise if you are looking for a mortgage to look past this desperate, petty, greedy company. They are the epitome of a self serving greedy company. I will be moving my mortgage A.S.A.P. T. **.