Onity Mortgage Reviews

I was transferred from OCWEN and have yet to get ANYONE to answer a phone call. Horrible service. Don’t bother telling me to private message an ombudsmen because I already have with no response either!!! Give me a contact number where an actual person will answer the phone!

I am a past customer of OCWEN and needed tax information quickly-that moment. Your employee took the time and patiently searched back records until she had the answers for me on the spot! Nice work OCWEN for having a system and employees that don't give the standard "that will take three or four days"! Keep up the excellent service....

My mortgage was transferred from Ocwen to PHH. My payment decreased from $2,400 to approx.$1,900. After looking into on their archaic website I noticed that they were not taking out enough to cover my escrow. I talked with a lady for over an hour but was unable to get the issue resolved. My concern, especially after reading all the negative reviews is that they may not be paying my property taxes and homeowners insurance. If you are reading this, please read all the comments below mine. This company is terrible. I definitely will be looking at my options including legal action.

My loan was recently transferred from Ocwen Loan Services to PHH Mortgage Services. Today is April 15 starting at 7:00 am this morning through 7:00 this evening, I attempted to contact PHH unsuccessfully staying on hold numerous times, beyond half an hour. From the experience I had with Ocwen for the past 12 years, PHH I can truly say, without a doubt your customer service sucks. This is no way to treat a new customer. Hopefully this is not the start of more to come. I also went to your website to try and create an account in order to pay my mortgage, that as well was unsuccessful. I will try again tomorrow, hopefully I’ll have a much better outcome.

My credit report says my Ocwen loan has been closed. Called Ocwen, transferred to PHH, PHH said could not help me or talk to me and to call Aldridge Pite, after 4 phone calls to AP, they said I was not in their records. I called PHH again and she said I had to write to reaffirmation@familymortgage.com about my bankruptcy. Ocwen WAS NOT IN MY BK, SO WHY ALL THIS FUSS. The email to reaffirmation@familymortgage.com came back as 'undeliverable'... I am now on hold with PHH again. I am stressed out to the max.

Ocwen to PHH. Got a letter yesterday Ocwen transferred to PHH on April 1, 2019, make payments there now. Letter dated April 8. Received on April 13. Called to set up payment. Can't get an answer. Payment is due - no way to make the payment. Ocwen and PHH merge - you would think a seamless transition. NOOOO.

My account was transferred from Ocwen to PHH this year. Since then, I have been unable to access account details, update outdated contact information in my portal, and am unable to receive answers when I call. I received a letter from PHH about an unpaid debt, even though my account was current with Ocwen when it was transferred. PHH Mortgage mistreats its customers and I will be reporting them for unfair practices.

There was a mixup between my homeowners insurance company and PHH, so PHH purchased and billed me for an additional homeowners policy, costing five times as much. After supplying PHH with proof of paid insurance, they continued threatening me with foreclosure. I spent dozens of hours trying to reach someone who could actually resolve this for me and at one point I finally spoke to someone who made promises, look into it and call back, and gave me his phone #. When I didn’t hear from him and I called the number it was not a working number.

During my phone call with the Ocwen associate, I found home to be very knowledgeable of my particular case. Every question was answered with the utmost knowledge. I would recommend Ocwen to anyone looking for a mortgage company.

I have been advised to get an attorney because my Shared Appreciation Modification is such a mess. Title is in Homeward but I have paid Ocwen for 7 years. Tried to refi with another company and was denied because the TITLE is in Homeward. I am thankful for the SAM but what a mess.

Recently called and spoke with a CSR. She was super kind and patient even willing to stay on the phone while I tried to access my account. She was able to provide me with the info I was trying to locate (myself) over the phone.

We have been a customer of Ocwen for many years and I would recommend Ocwen to anyone who need this kind of services. They have worked with us throughout the years and have been very professional and friendly. We could not have ask for a better Mortgage Company to handle our affairs. If I had to pick a company to work with, I would choose Ocwen again.

My account was transferred from Ocwen to PHH. I have called several times PHH, had to wait over 30 minutes just to get no answers and reps that do not speak English. I NEED KNOWLEDGEABLE REPS FROM US not overseas. I tried their website and it is no better. Now I am very concerned PHH will mess up with my credit and mess with my house by playing dirty tricks. I have reported PHH to every government entity. I need answers why my mortgage payment does not keep getting processed.

PHH misapplied payments resulting in late notice and assessed fee. It took 3 months to get them to apply the payments correctly and remove the late fee. After this we refinanced. Three years later I discover that they never filed a Lien Release with the county. They are still holding a lien for a loan that has been paid in full and now I am having to deal with their horrid customer service again. At least a loan shark will stop breaking bones once you pay them back.

I was told send information and process will be complete, not just once but three to four times and the last time, I was perplexed and tired of sending paperwork. I was already an PHH Mortgage customer since 2002, that alone should have stood to prove my loyalty in paying my debts.

The representative assist me fast and efficiently. He sent me the paper need and gave me accurate information about my loan and all relate. It is very important to assist clients quickly and efficiently because information and nice treat is the base of any business.

In 2004 I purchased my first home, I made every payment on time including escrows for taxes and insurance. In 2009, after 5 years I was able to remove the required escrow account and pay my taxes and Insurance when due on my own. In 2012, my original servicer GMAC was in bankruptcy and Ocwen took over the servicing of my mortgage payments and account. I was not to change anything according to Ocwen's notice of servicing takeover and to continue paying as always, same account number and payments were made in the same manner for the same amount from the same bank account (my bank's bill pay). My mortgage was sent EVERY month like clockwork.

Ocwen has always been willing to work with us! We have found them very flexible and knowledgeable! They provide a plethora of options to ensure we're getting the best possible options at the fairest price.

My experience with PHH Mortgage was great. This is my first time talking with the company by phone. I am a new client. My loan was transferred to them as of the first of April. The customer service representative was very friendly, helpful, and courteous!

Ocwen has been a great company to work with. They have top notch customer service representatives who are professional, knowledgeable and courteous. Ocwen has always cared about my mortgage needs and has assisted me anytime I needed it. Hard to find a company nowadays who consistently takes care of its customers.

PHH responds to people's complaints like they care, but the absolutely abysmal experience of working with this company (and their broken, useless website – as it has been *for years*) never changes. Their service is beyond pathetic, infuriating and useless. Just trying to download documents for tax purposes is enough to drive you mad. They take too much escrow (presumably to make some money off the interest). RUN AWAY FROM THIS COMPANY.

All too familiar nightmare. I had a question about my escrow account and after three calls to an overseas call center I still did not have an answer. When I finally managed to access their terrible website, I discovered the payment information was inaccurate and did not reflect payments to the previous mortgage servicing company. I had the pleasure of speaking to yet a fourth person who of course did not help me. I was told I could pay $10 to get the information I wanted. (A three month history). Hey, I have an idea. How about giving consumers the right to choose companies to service their mortgages? Because the only reason anyone would deal with this company is because they have to.

Spoke with three different individuals was hung up by all three first Edel #SVH, Joseph SJ7 and Michelle HMZ, the only one who tried to help was Anthony BAP. If no one knew the answer it should have been clear and have someone to phone me with an answer. But to be rude and say hold on and have me holding for several minutes each time just to hang up on me is rude and very unprofessional. At least when I had a question about my account with OCWEN I never experienced rudeness. I would appreciate if you take action because I was on my lunch hour and wasted my time with several individuals who have no clue what they are doing!!!

I feel customer service professionals get a bad rap in general. I used to work in the service industry, so I empathize. Sometimes recurring negative interactions with customers can dull the desire to help. As the old saying goes, you get more bees with honey. I have never felt that tension with PHH. Everyone whom I have spoken with has been friendly and answered all my questions patiently. The fact that PHH has asked me to complete a survey after a call AND they followed up, is further proof of their processes to maintain or improve quality customer service. I appreciate being able to call in the future with confidence. Thanks!

"All-Time of the Remarkable Experience and Assistance" - This is due to the fact that Ocwen Loan Servicing has been tremendously helpful when we are in distress of paying our mortgage. They have great solutions to making a stressful situation bearable. Customer Service is fantastic. Thanks Ocwen for continuing providing assistance!!!!

My loan was transferred to PHH from Ocwen effective 2/1/19. I received communication from Lance via mail that he was my case manager. I contacted him on 3/8/19 (he acknowledged being a PHH employee) to find out why two of my payments had been sent back to my bank and he informed me that my account was more than 90 days past due (which I had received no previous communication about) and that I had until the end of March to pay a certain amount to avoid further collection. By this time, since my payments had been sent back, my account was steadily accumulating past due fees. I submitted full payment to them in March 27th which will bring my account completely current including all late fees, and received a letter in the mail on the same day telling me my account has been sent to an attorney to begin the foreclosure process.

I had to refinance to get my ex wife's name off the loan, I thought it would be a simpler process to stay with PHH, but it turn into a nightmare. They first asked for the typical records you'd expect, W2's, pay stubs, divorce settlement/decree and a few months of financial records. After that, I heard nothing for weeks and could not get them to return calls.

I've had this mortgage company for over a year now and it has been nothing but a headache!!! I NEVER receive important tax documents and I always have to call and beg for them to send it to me. The website is absolutely useless. I try to log in and it says it doesn't recognize me. I try to retrieve my username and password (thinking maybe I am mistaken), "DENIED!!! Sorry we don't recognize this email address." I try to create a new account, "DENIED!!! Sorry, you have to choose a password." (I did, multiple times using their specific recommendations to a T, still nothing.) IT IS 2019!!!! It shouldn't be this difficult to access my very important information so I can file my taxes and stay on top of things!!! But yes, they are very good at cashing my monthly check and sending me new invoices for the next two months in a VERY TIMELY fashion!!!! I will be glad to be selling my house and being rid of this company FOREVER.

My loan was recently sold from Ocwen to this mortgage company February 16, 2019. I called their sales department to simply refinance my loan for better rate to lower my payment. The simple question was "what are your rates today? I want a lower interest rate to lower my monthly payment and do not pull my credit as of yet". Steven (LO) used a chart stating $640 would be my monthly payment so I said "what are you basing these numbers off of". He could not tell me still the rate so I said is it based on just P/I or is the HOI and taxes included. He says yes and "your closing cost would be $3k to $5k" so I said "I never heard of that for a simple refinance. This must be you charging me for the lower rate", he says "it's your origination fee and county fees" so I'm like really never heard of that. Even when I refinanced in 2012 it did not cost me that especially with a small loan amount. Besides I have every right to use my own title company.

Insurance reimbursement. My home was sold and I was owed a little over $500. I was told it would take two weeks from the day of payoff. But yet I end told when the loan was paid off. Since the Ocwen takeover doing business with them is horrible. I used to love Ocwen, hate PHH.

Customer since 2005, I have only been late 1x while overseas on a military deployment, it was an issue w/ my bank's auto-pay. Months ago I started receiving calls/letters saying I missed a payment. Not one person that I spoke to was able to say which month I had "not paid". During over 20 calls to customer service, being transferred over & over, being repeatedly "disconnected", and waiting on hold for 40-50 minutes (I saved screenshots of the hold time on my cell to prove it), I offered to send a transcript from my bank with all the auto-pay deductions for the past year. I was told "don't bother. Just send us a payment."

Ocwen sold my mortgage to PHH on 2-1-19. Contacted customer service which is in a foreign country for the third time to get my PMI removed. Representative barely spoke English and again stated they would mail me the request form and instructions. This is the third time I am making this request and nothing ever came in the mail. Insisted on being transferred to a supervisor or an American representative. Was advised supervisor was busy, and finally was transferred to America. That representative advised me of the instructions and stated she would fax me the proper instructions/paperwork. BRING customer service to the United States so your customers can understand the representatives and not go through a nightmare when we have questions or need help. Thank you.

My local realtor has a foreclosed house listed, through merger with Ocwen, PHH now is the owner. I agreed to the full asking price with cash, can't seem to get the job closed. It's listed with champ2000.com. I can pay in full the asking price in cash today!! All these reviews seem accurate based on my findings. Foreclose on a home, wait, list with a piss poor listing agent. Sounds like good business practice. If you read these and really want to sell this home call me **.

Our offices have been helping a client that migrated from OCWEN Loan Servicing to PHH Mortgage, their acquisition or subservicer, on or about March 1, 2019. We have called their offices multiple times seeking their Third Party Authorization, only for them to claim it can not be mailed out to our offices and when our home owner has asked for the document they were met with many promises to provide the documents but nothing has been received. We have gone so far as to call their Trustee Attorney for assistance and nothing has been provided and the Attorney claims that PHH has not responded to their escalated request as well.

I have dealt with Ocwen for many years. And with my recent situation I'm totally out of my control. They have been forthcoming and helping me to stay in my home. I truly appreciate the personal loan managers that they are signed to your account to help you work through situations such as these. Again I would like to thank Ocwen for helping me to maintain the ownership of my home.

I live in the hurricane Michael destruction zone. This company required that I turn over the entire insurance check for damages to the house. The website is usually inaccessible, and is less than helpful when you can actually sign on. Calling the customer service number results in a round of listening to many options and never figuring out how to actually talk to someone. The contractors have also attempted contact to no avail. I WANT my house repaired. We have a tarped roof, numerous blow out Windows, a front porch that is half ripped off and no access to the money paid by the insurance company to fix it.

My experience with OCWEN has been very positive, productive and beneficial. I am very appreciative of the fact that I have been able to get responses from OCWEN whenever I have had needs to obtain information or have my questions answered.

This is what was offered to me by the relationship Manager on my requested loan modification. Short Sale - A short sale is when a homeowner sells his or her property for less than the amount owed on their mortgage. In other words, the seller is "short" the cash needed to fully repay the mortgage lender. Typically, the bank or lender agrees to a short sale in order to recoup a portion of the mortgage loan owed to them.

On March 11th we rec'd notification that our homeowners insurance was cancelled due to non payment. The funds are in escrow with PHH. On 3/11 we contacted PHH and after several transfers was finally told the payment would be processed within 24 hours and overnighted to the insurance company, the cust. service rep could not tell us why the payment had not been made. We called back on 3/12 to confirm that the payment was processed and to receive a check number that we could provide to the insurance company.

This company's entire business model seems to be based on inducing late & missed payments by failing to do their job properly. Miscalculating amounts due, misapplying funds, then all CSRs act like internet trolls. Avoid if at all possible!

First off my loan was sold off to PHH from Ocwen with a half month's payment in a suspense account. We mailed in our payment for March but they returned it. When we called I got a call center in the Philippines and the lady was having troubles understanding us. Today when we called we were told that it was sent back because the payment did not cover the full amount to pay the past due. When asked what the past due was. I was quoted to be 2254 dollars (which they state is five months behind). To correct them I am only only 4.5 months behind and if they would have take the last payment I would only be 3.5 months behind. With me being a government employee who was required to work and not get paid for the six weeks made things worse.

For the a past 6-7 months, I have been attempting to submit the necessary paperwork needed to have my mortgage modified. This has been an arduous process from the beginning. A list of proper documentation was never given nor has there been a solid explanation as to what the additional documentation is required for. It seems every time that I get close the finish line is moved back. Are modifications a real service or are they just a dream. Regards, **.

My ex husband let the house go into foreclosure when we separated and I didn't find out 'til he had an eviction notice on the front door when taking the kids to see him. So, I looked into this and he had but also come to find out Ocwen had sold house without my knowledge, and made profit of 107,000$ of which does not belong to them as they were able to take what they were owed in its entirety. I was informed by my bank's lawyer that that money belongings to myself and ex. Ocwen was notified by lawyers with no response, the lawyer hired in the state for them has miraculously disappeared. So, I am attempting to contact them myself because that is A LOT of money they stole from me and I am owed it back!

I’m having the same issues as others on here. I’ve been trying to contact my “relationship manager” for two months off and on, emailed him two days ago, just got in touch finally today. He tells me he was just about to call me that he had received my email, yeah right! I’ve called so many times I’ve memorized the number and his extension (**), told they’re unavailable every time, and instead of it connecting to someone else in that department it disconnects. You would think him answering would be a good thing, no. He tells me I’m late and my repayment plan has been canceled and now I’m months behind.

The customer service rep was very helpful. I didn't understand the changing of the billing process and why I received info for one of my accounts and not the other. The rep explained that I would be receiving the info for the second account at a later date. I explained I did understand and I would set my bank to pay on PHH on the last working day of March for the April 2019 payment and I would continue to pay Ocwen on the large account until I received notice of the transfer of that account to PHH. The rep told me I could still pay Ocwen on the smaller account for now - I preferred not to do that.

My loan recently transferred from Ocwen to PHH. Omg. I have made four phone calls spending way too much time to get my loan payments and charges correctly reflected. Their customer service leaves something to be desired. In My first conversation the person was unwilling to help or make any phone calls to resolve. It was my problem. A week later I called Ocwen who got PHH on phone together with us. After being put on hold numerous times I was assured they had gotten it straightened out. Today I received my statement which is still in error and shows I’m past due, however, there is enough money to pay the loan in my suspense account. After another phone call today and on hold a few times, was told they are working on it. It’s been almost three weeks! Told to call back in a few days. Are you serious? I ask if I would get an updated statement; big pause. They think so. Said to Just call back. Ugh. I can see why they have such a low rating!

Ocwen Financial Corp has been very cooperative in the past. Whenever I call they go out of their way to assist me and treat me with respect and kindness. I have always appreciate their accurate response anytime I call.

This company is not interested in servicing your loans. Its whole existence is to make you default on your mortgage payments. They've set obsolete and obstructionist rules to frustrate any attempt at resolving a mortgage payment. If you were transferred from Ocwen, BEWARE!!! REPORT PHH TO EVERY GOVERNMENT ENTITY. THIS IS A SCAM.

My home was recently damaged during hurricane Florence. After receiving the insurance check I submitted it to Ocwen per their instructions. After filing all of their paperwork: w9s, contractor info, proof of insurance, etc. I expected to receive payments to vendors for repairs. It took 7 weeks to get a check for the roof. I submitted a receipt for tarp repairs, which insurance company paid in check, and was denied reimbursement. I am currently on day 31 waiting to be reimbursed $4000.00 for kitchen cabinets that I purchased out of pocket and Ocwen is holding the funds for. I was given numerous exco such as I need an inspection (done), the receipt was dated prior to damage (incompetent worker error), and today again that I need an inspection that was done 9 days ago ago. Six months have passed and they have only sent $12755.00 of the $82000 the insurance paid.

Ocwen to PPH transition kinks were ironed out in one phone call. Excellent experience, thank you! Problem was my last payment was sent to Ocwen after February 1. Not a problem any longer. Thanks again!

I'm having a temporary financial setback, Ocwen customer service and its relationship managers is the most helpful and courteous company I ever worked with. Dealing with something as serious as your mortgage to feel the company really has you and your families best interest in mind speaks volumes. I'm so glad they hold my mortgage.

I'm in the process of changing my bank on my auto pay on my six mortgages with PHH. All loans were acquired via Morgan Stanley Home Loan. I faxed instructions for all six loans to PHH. I received a call from Jan and asked me to call PHH to clarify my payment instructions. Jan failed to leave a reference #, a loan #, her last name or an employee #. Good work Jan! After holding for 34 minutes transferring to the "premier" department, my call was disconnected. Not positive how that happened, but I did not receive a call back.

The agent that answered original was very helpful; even when he had to transfer my call to the claims department, he did it with happiness and kindness. The claims department was wonderful!! He also helped me with happiness and courtesy! Thank you and God Bless!

My lawyer has been trying to modify my loan since 2017! Ocwen keeps losing my paperwork! They tried to auction my home while still trying to modify which forced me into bankruptcy! Account # **. They doubled my repayment plan and would not give me 1 extra day to come up with the money! They had forced place insurance on me and charged me double for my insurance! All of this is illegal! I am also hiring another lawyer to sue them for the fraudulent scammers that they are. Do not go to Ocwen!

The clarity of why charges occur when one is paying off a mortgage seems unreasonable and ambiguous. I pay for services in the actual loan fees and when I can generate a payoff summary online in a millisecond and yet I have to pay two additional charges is absurd. I do want to extend thanks for the person (Shagufta) that attempted to satisfy my questions and went out of her way to provide additional feedback of reassurance.

The person I had talked to was very very outgoing, he explained everything to me step by step, telling me ways to save my home, was offered the modification loan, and the person submitted it very quickly.

I have been a PHH Mortgage customer for over 6 years. In the beginning things seemed just fine. Recently, I attempted to contact PHH concerning options for a potential refinance. I was contacted by someone who clearly did not know the process and attempted to get me to refinance with nearly $11,000 in closing costs which I quickly realized was insane. I aborted the process with PHH all together and moved on to my local credit union. During the credit union process for the loan, they needed my PHH Mortgage statement. Simple request? Not at PHH!

I have had a pleasant experience with PHH Mortgage so far. The customer service department has always been friendly and professional to me. I especially love the convenience of paying my mortgage by phone.

Communicating with PHH was always professional and courteous. I was never told that paying off my mortgage was costly with all kinds of fees. However, the customer service representative did congratulate me. So far I have yet to receive a pay off letter, nor did I know that my title would be sent from my county. I paid my loan off in December and so far have received nothing. Kind of frustrating.

This company doesn't even deserve one star. They're the worst mortgage company and we keep our fingers crossed daily, that we will get the notice that our mortgage is getting transferred to a new company. I called them days before my payment was due and told them I was ceasing all auto-pay and that they were no long authorized to pull from my bank account. They said they stopped the auto-pay and that I could "rest assured" knowing the payments would no longer hit my account without my authorization by other payment methods. Low and behold, the payment hit my account after I told them they were no long authorized to that and of course, I haven't been able to get a hold of them to start the refund process for days now. They are lacking lawful practices, good communication and great customer service. This is by far the worst mortgage company we have ever had to work with.

I have a letter that states OCWEN would not receive any payments after February 15, 2019. On March 12, 2019 a payment was sent to OCWEN and they received it and I can't get the money transferred back to my checking account. The mortgage company the service was transferred to ALSO received the same payment. I have paid twice for the month of March. I escalated to an "Escalation Manager" Devendra, ID#** who didn't offer a solution and hung up on me!

I began making the payments on the home equity after my mom, the borrower, passed away a little over eight years ago. I thought things were going well until I noticed a few things. Funds, that were noted as being returned to borrower, were not. Within the last few months, I have been asked to make very large payments towards escrow and towards principal, but I have not seen where all of the money has been going, it is not going towards principal nor the escrow.

2nd payment w/ PHH after transaction with Ocwen. Can't get into website (says my password no good after finally getting in the 1st time). Not receiving payment coupons in mail. Customer Service rep say $17.50 to pay by phone?? Ridiculous. Not to want to help me.

We have finished our Chapter 13 bankruptcy on February 20th. We were told by our trustee we should contact OCWEN to set up our February payment. However, when we contacted OCWEN, they stated they cannot speak to us due to the ongoing bankruptcy. Our bankruptcy has been discharged. They were also told by our trustee that we would owe for the February payment, so we paid it. However, they have credited it to the January payment. They state they are reconciling the account, and have been since January and claim they will not finish the process until March 31st.

Gave Employee # as FRO or fr0. My husband passed and I have been working with customer service previously with VERY good results. I was told that for security purposes I needed to download another browser which was fine. I was told that web support would get me all set up and into my account, which did not happen!!! She was not listening to my responses to her and I could have sworn she kept putting me on hold. I could go on about how inept she was, but it just agitates me all over. Sounded like she had a Hispanic accent. Now I going to call again and will get better results!

For over year I have been trying to get this company to realize mistakes that they have made by misapplying payments. I have on numerous occasions fax them over 40 pages of proof of where their mistake lies and they refuse direct of the situation. I have also overnighted the pages. I have gone all the way up to the office of the president and have not received any corrections to my account. They have tried to foreclose on my home on numerous occasions and again it's their error from misapplying payments. They done it in the past. They've corrected it in the past. They corrected my credit write letters of apology. This is unbelievable how they trews to treat people. I do not recommend this company any way shape or form. Please note that PHH Mortgage also Emmons E or a mortgage Century 21 mortgage and call well banker mortgage stay clear of them all.

I needed to print a payment coupon. I was having trouble trying to login online to do so. I call the customer care line for assistance. The very patient and knowledgeable Representative talked me through the process step by step. After the we were finished, I was able to get into my profile and print my coupon as well as view my other online information. I am very pleased with that experience!

For last couple years I have been experiencing Morgage shortage problem, after contacting (Franchezca) the escalation manager at PHH Morgage service, she took time to investigate the problem to help me to resolve the shortage problem, and helped me to understand! Thank you, PHH Morgage Service!

Our mortgage was just transferred to PHH last month, and it has been an absolute nightmare. We had automatic bi-weekly payments through Ocwen, but were told that PHH did not offer this service. So, we set up a monthly payment on their website. However, money is still being automatically deducted from our bank account (twice now). We asked to speak to a manager, who told us that she would cancel our auto-pay... Guess what??? We're still having unauthorized deductions from our bank account every 2 weeks!!!

We have been a longtime Ocwen customer who has recently been transferred to PHH, this has been nothing short of a nightmare... We had just completed our loan modification with Ocwen and received all of our new payment info. We tried to call last week to make a payment and they told us they have not received all of our paperwork from Ocwen so they couldn’t take our payment. Then, we call again today to try and make our payment and now they told us to call next week... Our payment is due now and we can’t make a payment for the life of us. They have our loan on file but because of the lack of communication between Ocwen and PHH we cant make our first payment with the new company. What do we do? We call and get transferred all around, our “case manager” is never available, and no one can give us a direct answer.

After months of working on loan modification I was informed that I needed additional documents. I sent in everything required and while waiting for an answer my property was placed in foreclosure with a sale date listed. I was able to postpone the foreclosure. My loan was then sold the middle of December. Today I learn that PHH Mortgage posted a new foreclosure sale date 3/27. They don't even have the loan. Looks like it's time for an attorney.

PHH Mortgage has no organization or communication within the company as a whole. They give different conflicting information every time you call and speak to a different person. This has caused me tremendous hardship in possibly losing my home. I’ve sent numerous assistance completed packages back to them and have been given false hope time after time that they were going to help. My home is now in danger of foreclosure because of their negligence. I have been in my home for over 20 years and want to keep it. All I ask them is to provide me assistance to bring my mortgage current from an hardship! The latest is my mortgage doesn’t qualify for any assistance programs I have appealed it! Please if anyone has any information on how they can help it would be very much appreciated.

I wanted to reinstate my loan from foreclosure prior to the transfer of my loan to PHH on 2/1 - I sent certified funds via overnight mail on 1/29 - they were received by Ocwen 1/30. I sent a greater amount than that quoted on my reinstatement statement dated 1/17 plus I called and verified the amount with Relationship manager "Naveem" - Ocwen let me down and did not process or credit my account prior to transferring my loan to PHH - I'm not certain why but PHH returned my cashiers check 2/18 stating it was non sufficient. I immediately called PHH and was told it was because the cashiers check was $41 dollars deficient- which I believe was caused by a $50 fee imposed as a "return check fee" for the cashiers check returned to me on 2/18.

Updated on 04/07/2019: Needless to say after making this review, here we are April 7, 2019, and still have had no resolution. March 2, we thought we had it all resolved, but lo and behold, when we go to make our April payment...we can't. The website says we have no account with them again. We are right back where we started from. I have never had so much frustration on trying to pay a bill before. This month, we had NO BILL. No snail mail bill or email bill and when we get on the website it says we have no account. This is insane. So now we need to spend hours on the phone correcting this issue AGAIN. We do not have time to do this every month. This company needs to get their stuff together. They expect us to!

This place is a total joke! We were transferred here from Ocwen and I have spent 6 days trying to get them to answer the phone! I think they're a scam just like Fairbanks Capital was! After 6 days I still can’t get a human on the phone. They sent a bunch of fees I don’t owe, closed my auto pay. Just completely have my account screwed up! Time to find a REAL mortgage company and get rid of this scam PHH.

First off let me tell you how I wasn’t aware of my mortgage transferring over to a new one. Then I started receiving letters of being behind on my mortgage from PHH and once I tried to call I was never able to get anyone on the phone and the line was disconnected. I called again the next day and was able to actually talk to somebody on the phone and I was able to make a payment and my account was up-to-date. I go online and register my account to only find out that I still owe two months.

I thought I was the only one that was having trouble with this Mickey Mouse mortgage company. I'm an Ocwen customer and still haven't received a statement from PHH. I call to make a payment over the phone over a week ago, I called yesterday to see if the payment went through and they said yes but nothing has been withdrawn from the account. I called today and they told me that nothing was processed and there is no record of a payment. I asked me make the payment again and they told me they can't do a partial payment, when I asked if I can schedule a payment they said I would have to call back. I wouldn't mind calling back but I'm usually on hold for no less than 20 minutes. I had this mortgage company, they make Ocwen look good.

So far I don’t know how I’m going to pay you. I called around 12 AZ time to set up payments. Someone said I had to do it online and register as I wasn’t registered. I got on the website to register and now it says I am registered. Ok reset my password log in and it asks me to change my password again. I do it and now everytime it says user name not recognized??! I’m logged in!! How is my user name not recognized now. I called back at 12:45 and office is closed??! My payment is due 3/1 according to them but with Ocwen due on the 16th. What changed?!!

I am a paralegal for a real estate law firm. Part of my job is to work with the lenders on behalf of my clients, but in all my years I have never dealt with a worse company than PHH Mortgage. The lack of efficiency is staggering. They refused to accept a client authorization from my office via fax and would only accept their own form and it had to be a mailed original. I spent no less than 20 minutes on hold each and every time I called and even after they received the authorization, I was told they would not release any information over the phone and I had to wait 7-10 days for them to MAIL it to me!! For a bank to refuse using fax or email in this day and age is absurd, and to refuse a formal attorney letter is a slap in the face.

I too was with OCWEN and it has now merged with PHH Mortgage. First I couldn't get onto their website which appears very sketchy. I tried numerous time to call and finally after a week was able to speak with a live person. Once we got me logged in was informed that each time I make a payment I will be charged approx $17 by phone or $7 online. I still have yet to receive an actually statement from them and am extremely concerned on their accuracy. I am looking into refinancing with another company as soon as possible as I see so many others are having the same issues. How does this happen? Very unreliable and would loves some answers to this.

The gentleman I spoke to I believe his name was Chris was extremely professional, courteous, kind, understanding, listened well, supportive, helpful and solved the problem! It was extremely excellent customer service and it made for a wonderful day!

First hire some Americans, cant understand mumbling idiots in customer service, that when you're mad and they cant give you an answer you get another mumbling idiot. Dont mention you are recording them like they record you cause they will just hang up. Went thru loan mods with them. 8 months later, "Sorry. Cant help you. You make too much money." Sent them a $21,000 check. They sent it back with more late charges, this loan mod has been going on for over a year. They have messed my credit score up so you can not refi to get rid of these idiots and if you check online the federal government sued them and won a multi million dollar fine they received for fraud and so called helping you out. I have not one good word to say about this company and I have been a customer since the year 2000.

Every time I speak to anyone they only read from a script! They have told me I was approved for a modification, but never verified with my bankruptcy attorney. When I send payments, they returned them to me. They have also told me I have a deferred balance, but can’t explain why or how. Now I received foreclosure notice! They do NOT want to help families stay in their homes, even when payments are being made and they return them. Now I will have to pay attorney fees to stop foreclosure and actually be able to make payments to keep my property.

We were transferred to PHH from Huron Valley Financial and are still in the midst of an unbelievably messy transition period, in which we are expected to do loads of unpaid work. First, we were given about 2 days' notice that we were being transferred - not enough time to ensure on-time payment on the first of the month. (They couldn't possibly have started the transfer period with a few weeks' lag time.) We called HVF to find out if this was a scam - that's just how unofficial every single bit of paperwork has been - and I'm still not convinced we're not being scammed. No one knew whether our regular automatic payment was going to go out on February 1 - neither HVF nor PHH knew - we were told to simply wait. It didn't.

I've been with PHH for almost 4 years. It's a pity that zero star is not an option here. They missed my first property tax payment, which should have been a warning, but I was naive. This year I changed my insurance company. I gave PHH more than one month to get it right, emailed and called twice to make sure that they got the paperwork. Now fast-forwarding to this week, I received their message that the payment was sent... to my old insurance company. I emailed them right away in the night. Guess what? NO ONE ever got back to me. So three days later, I called them. Of course, if I did not find out by my own diligence, this fatal mistake would just get buried somewhere until something really goes wrong.

I'm like other people here and I see I am not alone. I had no choice and being transferred to PPH. Ocwen had customer friendly and easy website. My payments were withdrawn weekly. Enrolled was easy and done online without hassle of sending blank checks and applications. PPH is a different story. First, their website is confusing, conflicting information provides two different addresses where direct deposit for Flex pay should be mailed. I called today, still they have not received my application that I have mailed a week and a half ago, and just today they mailed it another application that requires me to send them another blank check??? I called on February 11th for a correct address and again I was asked today if I've mailed it to the right place. I don't mind changes, but when they are so not customer friendly with a hassle of setting a direct debit withdrawal then I feel like others, can't trust this company.

At the end of 2013, my loan was transferred from IndyMac to Ocwen. I had been in a loan modification for years and my house was in foreclosure. When Ocwen took over my loan I had such a great relationship manager that my loan was finally modified and my house was saved by them. I know there is quite a lot of negative feedback and reviews on Ocwen, as is the case with all banks and mortgage companies or servicers, but my experience with them has been the complete opposite and nothing but impressive. It is important to keep open the lines of communication to get things accomplished properly. They have been more competent than all the other banks I have ever dealt with to date.

Excellent customer service, accommodating. Very helpful. Always answer all concern and question. Agent always know all aspects of the loan and don't put you on hold to verify someone about the concern or question.

Like many others, I did not have a choice in having my mortgage transferred to this company. The entire transition process was a joke. Multiple letters giving contradictory information. No way to make a payment until after February 12th. Made a payment using my bank online bill pay because they don't allow you to pay your bill online with them without paying an additional fee unless you allow them to automatically debit payment from your bank account. No way I would ever trust this company to do that based on experience so far.

We are very pleased with cooperation with Ocwen ~ Our bills have always arrived on time ~ That is why we were able to overpay our loan, and thus end the payment in advance Thank you! I think in the future we will want to apply for a loan in this loan company!

You make it difficult to speak to a cs rep. I responded to your letter only to be told that I would have to speak to someone at the new company. Your agents are hard to understand and one gave me a totally incorrect number to call. All in all, I spent a good half hour of frustration with no result. The answer to the information sought was the same as given in previous years with equal difficulty. All in all, I am more than pleased that your company is now out of the picture.

The person who took my call was at all times very helpful and kind, taking time to analyze each possible answer of all my questions; making me feel always with comfort and satisfied. Is very rare that you get this type of feeling when you’re talking to someone in the other side of the line; but I can say that I got lucky this time and I got a person who understood my needs and went beyond to solve them.

Just like the other person. My mortgage was transferred from and PHH has not provided me with a way to pay. When I call in I sit on hold forever and their email channel is not answering this simple question (How do I login to pay?).

Whenever I call customer service they are always very nice, willing to explain things, and very professional. We have been with Ocwen for over ten years and they have always worked with us and provided great customer service.

I've been trying to contact them for 2 weeks. My mortgage was transferred from Ocwen during a merger to PHH. I'm writing this review as I am on hold. Like everyone else, I'm trying to figure out how to pay my mortgage online. Here's the script: I call and try to get a customer service person on the line. I listen to the same 5 riffs of an electronic jam on a loop for an hour. Somebody in another country answers. I explain that I can't get on to the site to transfer my account information. They have me enter my info. An Internal Error message pops up.

All my questions were answered. The customer service was extremely friendly and helpful very informative was able to answer questions without hesitation. Looking forward to doing business with them. I hope they continue to be good.

I feel I can always turn to you and get help - instantly! This is highly appreciated. In an urgent situation like Tax Return Time, a missing form can cause unnecessary delay. I might have misplaced the form in question or postal service placed it in the wrong box, this happened frequently. Thus, an easy phone call, a friendly answer - immediate action on your part - make a huge difference. Thank you.

I was satisfied having my mortgage with Ocwen, no problem has arise until at the end after I paid off my loan. Customer service ID# ** was no help and probably didn't know what he's doing. Customer service ID# ** was very professional and responsive to his customer's needs.

Excellent customer service in comparison to a couple of years ago. I am not fond of the new system of paying with Western Union because of it does not show you with ease how to apply extra funds to escrow or capital. Your customer service lady did show me and told me that they get many calls for the same problems. She transferred me to the insurance Department which I needed to talk to and that was great experience as well. It use to be that I would have to hang up and call again. I am very pleased. You have really improved the customer service.

Generally I do ok with PHH, except when I have to deal with their phone system. Otherwise usually no problem EXCEPT the same problem as last year. I never received my Mortgage Interest statement. This would be relatively simple if I could ever get through the phone maze. After sitting on hold twice for a combined 40 minutes I gave up. Now I have no way of following up on the tax document because the website is inoperable today.

I had questioned where to send the escrow shortage of which I was informed of in late January. I was routed to Customer Service Agent Jessica #** and was extremely pleased with the effort she undertook to get an answer. She had a smile in her voice from the first moment we talked and throughout our conversation and problem solving. She never gave one hint of being frustrated with the issue nor was the ever close to being in a hurry to get off the phone. I cannot begin to tell you how much the cheerful and smiling voice meant to me. The problem was rectified and the call terminated. You guys have a gem of a CS Agent in Jessica. People with her mannerisms are a rare commodity. She is the second one I've encountered with OCWEN and both ladies were superb. Thanks for finding and keeping such talent.

The Customer Service was very nice, patient and informative! However, the policy that does not permit me to pay my mortgage on the 16th (I am ONLY paid once a month on the 16th) without being penalized is AWFUL! I have NEVER been late but that will change since my loan was sold to your company. I was offered the option to pay twice a month to break up the payments but that doesn't work since I am ONLY paid once a month on the 16th! It seems no matter how hard I work on doing the right thing, NOTHING seems to work in my favor!

Not to mention that I just hung up on the 3rd person that said I was breaking up. Right. Start with the phone menu - takes literally 3-4 minutes before you're even given any options. E-mailed customer service with a question last Thursday. No response by Tuesday. Scared because our mortgage was transferred to PHH - we found out via a letter in the mail. We have one question about payment options - so far I've gotten one person who couldn't answer and the 3 people today that said I was breaking up.

Person I spoke to you on the phone was very courteous, professional, empathetic, understanding, kind and did help me to the fullest. I was trying to find out where the payment went all the payoff went and she heard what I had to say promptly connected with the other mortgage company and came back to the phone as quickly as possible and apologized for the wait. Then gave me information that I needed post phone call.

My mortgage was sold to PHH. I do not have any information to pay my monthly bill. It took me an hour and a half to get through and the customer service rep SCA, after explaining he could give me the information to mail my check, I explained this was not expectable to me, and I needed to direct debit, I continued to explain why this was not going to work and during my explanation REP SCA hung up on me. I do not have another hour and a half to wait on hold to be able to pay my mortgage. This is not a good company.

Ocwen has reassured me that the merger would not effect their service. Ocwen has great service and has merged with a company that has negative reviews, Ocwen has stated that the service would be up to Ocwens standards.

The loan modification process is about a 4-5 month process from request to receipt of final documents. In 3 different phone conversations I was given an estimated interest-free balloon payment amount of 41k on a $101K unpaid principle balance. I would pay an estimated 4.875% on the remaining balance which would permanently lower my current (ARM) interest rate, and also my monthly payments. It was dream come true!

The representative was kind, helpful and provide the information we needed. The website is friendly and we were able to access the information we needed as well. This is a good confident. They have work with us through the hard times. When our income was low they work with us and making sure that we could stay in our home. We are very grateful.

We were always contacted by someone from Ocwen. Never could understand them, Ocwen made us send them 8,000.00 cash by wire, Ocwen raised our outage note and charged us for their insurance then they foreclosed. We hire Olympia law group, sent a complaint to Tennessee dept of financial inst, and still being contacted by a company called Altisource. Ocwen promised to send out a package to modify. We never received anything. If Ocwen takes our home this is not over. We will sue.

For many years I have not had any problems with OCWEN. They helped me when I was in need. Their service is outstanding and I will continue to refinance or request another home loan if I sell my home and get another one.

I have a mortgage I bought from UW Credit Union, which was wonderful. But they sold it to PHH. Now I am trying to get information on my loan balance. It is impossible to reach them. I have been on music hold for an hour since phoning them. I went to their website and there is no way to get information there. Stay away from PHH if you possibly can.

The CSR was most helpful in all aspects of our conversation. In addition, the CSR was upbeat regarding their approach to my request. I would highly recommend Ocwen Financial Corp. to those in need of their services.

The past year my payments are made on time just like the past 14 years but what Ocwen does it put the payment into suspense account for multiple months then I call to get fixed as now they are charging late fees on a not late account. After spending hours on phone they reverse the charges then do it again. I keep calling to fix the account. The last statement dated 12-25-18 shows 6 payments but doesn't correctly show payments. Today I spoke to Holly number ** who would not let me speak to a supervisor who name is Randy. Got nowhere then called 866-513-2954 customer help who basically sends me back to escalation dept who I have spoke to each month. If you are looking for a service provider this is not the one.

We lost our home in a flood, and I'd like to commend Ocwen, and each representative that I have spoken with, for the way our case was handled. Each person I spoke to bent over backwards to try to help us out. The experience we went through was devastating, and I really appreciate not only the way our "business" was handled, but also the kindness shown as we waded through the decisions we had to make. God bless you all.

I have always had good experiences with OCWEN agents. They are well informed, and always willing to help. They are normally able to answer any question I might ask. They explained to me how to set up my OCWEN online account. I appreciate there help and kindness.

This company is a gem amongst mortgage companies. From the start of the process of getting my very first mortgage to the management of that existing mortgage I must say the relationship has been excellent. Very friendly staff and personal attention to all my needs has resulted in a very relaxed and comfortable interactions. I had a hiccup in some of my payments and PHH jumped in to help me get back on track without all the heartache of late payments and such. Thank you PHH for all you guys do!!! I really mean that!!

I called Ocwen on January 29,2019, because I had a problem to log in to my online account. The representative I spoke to was knowledgeable, professional and patient. He walked me through the entire process and didn’t rush me off the phone. I really enjoy working with this company and I highly recommend them. They always help me when I have questions and concerns.

When I made the extra payment I chose the option to apply entire extra payment to principal. But Ocwen applied part of the extra payment to my next monthly payment although I have direct payment from my bank for monthly payments. Had to call them and they took several days before correcting payment application.

I am James the homeowner of **. If it were not for God and my relationship manager that help save my home I would not have known what to do. He is awesome. Thank you for your help. Now I am back on track and plan to stay there.

I have financial hardship due to medical concerns which restricting me from going back to work in the meantime. I have received the utmost support from Ocwen. Every phone call from Ocwen representative carried out with care, support, professionalism, patience and understanding in addition to offering assistance and resources needed to help remedy my situation.

I highly recommend Ocwen Loan Servicing LLC to manage loans because whenever I call, I get results. Staffs are helpful, courteous and knowledgeable. Staffs helped me within their capabilities and wanted to be sure that I was happy before I hang up the telephone.

Since Ocwen started with my mortgage account My stress about my house went away because Ocwen has been working with me to fit my budget and income that has enable me to pay my mortgage and not missing any month. I just want a place to sleep and not be in the streets and that’s what I see Ocwen is doing and has make life stressless... Thank you Ocwen.

On Jan. 7, 2019 my payment went out early. Ocwen didn't process my payment Jan. 23, 2019. I usually pay my account on the internet process they had provided @ no charge previously. Now they charge $7.50 for this option. In the past when I had mailed a payment, this same problem happened. 16 days to receive and process a payment. Personally I've never paid a merchant late, my credit is excellent. I will never trust Ocwen with a mailed payment again. If you mail a payment send it certified, protect yourself from unlawful practices.

It was hard for me to maintain my house note. I have became blind and the same year my mother had passed away and I had give up on everything. But the company and staff never Let me down. When the the company needed their payments never told me I had to get out. It was months that I didn't have the money to pay my note. I cry everyday scared thinking no one cares. Couldn't go to family members and friends for nothing. Being blind and didn't have nowhere to go. But on the street. But thank god for the staff that work so hard for and still letting me know and showing more options to keep me in my house.

I called customer service on January 22, to get information about paying the due balance on my escrow account and the technician I spoke with was very knowledgeful and as a result was 100% helpful, thank you for your service.

I contacted Owen to let them know my payment funds would be a day late. The following Monday, I received a call confirming my payment was declined. I understood the payment was received. Funds were available and fees were waived and I assisted with the payment.

Every time I talk with customer service and all your staff; they make me feel valued customer. Please give them the highest regards. They are all very pleasant and excellent knowledgeable. Thank you for being part of the family.

We, like many others in Florida, fell on hard times in 2006, and continued to struggle financially for several years. We were both realtors at the time, and as the housing market collapsed, so did our incomes. We quickly fell behind on our mortgage, and our mortgage itself went through the hands of 5 banks/service companies, which made coming up with a solution to our troubles even worse. We hired a lawyer and agreed to go mediation with one of the banks. We put together the paperwork necessary for compliance with the bank’s guidelines, but were denied a settlement and were given no basis for their decision. Our lawyer said he had never seen such a lack of effort on the banks part, and he was convinced the bank had no real interest in offering settlements.

I purchased my home June 2010. Up until my recent layoff, I have never ever been late. I have countless communication with my relation manager, and have now involved the National Service Center, because I’m getting nowhere with Ocwen asking for assistance. Basically, all they say is they can’t help me. I was told to apply for an unemployment forbearance, DENIED! Then modification-DENIED. Several times. Now, I’m told my home is in foreclosure. I’m at a loss. It’s unfair.

Many other companies are willing to work with their customers for the best outcome - this is not one of those companies. The sales presentation is very convincing. Our rental property went months unrented- just an indication of the economy in that area - many people are feeling the strain. We approached company to explain - regardless of our consistency - the conversation fell on deaf ears.

When calling Customer Service at Ocwen they are always very polite, informative, and respectful. I can count on them to always get accurate information or resolve issues right there with no problems...

We are now working on resolving financial difficulties resulting from my husband's illness and pending major surgery. Sharon **, our relationship manager, is making the process easy and simple. Although we did get turned down for a loan modification, we have been able to work out a payment agreement. We only have a short time left on the mortgage and this shakeup in our finances has been devastating, but Sharon is doing a great job. We appreciate her. Several years ago we tried dealing with Ocwen and were seriously disappointed by the customer service. This time, things are much better and we do appreciate the change in service from Ocwen.

My husband & I have owned homes since 1983, so have dealt with various mortgage companies. Ocwen is by far the worst! Our mortgage was sold to them in April 2016, but the time since roughly Nov 18, 2018 till now Jan 14, 2019 (and still ongoing) has been the worst. Our insurance agent found us a new homeowners policy which saved us some money, as rates went up since we live in FL. This was done before the old policy was up for renewal and paid out of escrow. Ocwen acknowledged the receipt of the new policy information and paid the premium from our escrow. Our agent sent Ocwen a notice of cancellation for the old policy. Ocwen then went & PAID the full premium due on the old policy-also out of our escrow, a full 10 days after paying the new policy!

The agent that I spoke with was courteous, knowledgeable and efficient. That is all I ask of businesses I have dealings with. He helped allay a serious concern I had about a payment that I had trouble tracking down. Though my days with OCWEN are coming to an end, I must admit that I have not had a bad day with OCWEN.

My experience with Ocwen has always been rewarding. During times of hardship or life changes, my mortgage company is there to assist with the best solutions to making my situation healthy and positive. I value their honesty, commitment and trust in times of adversity. Thank you for standing by me when times were hard. Now my mortgage is comfortable and my APR is the lowest in the industry. Kindest regards.

I have experienced an stellar experience with Ocwen in the past several years. They have ALWAYS gone above and beyond to meet my needs. In experiencing the aftermath of Hurricane Harvey, Ocwen had immediate assistance to protect your account. Even in this situation they were so caring and so helpful. The only words I can use right now for Ocwen is awesome and wonderful.

I have always had a good experience working with Ocwen. We are currently working on my loan to help me reduce my payment based on hardship. I take dialysis and my wife is my caregiver and can't work. We are trying to lower our house so my income will cover the payment.

I had to call in regards to a roof damage claim that was covered by my homeowner insurance. I had questions on how this was to be handled. The customer service rep answered my questions clearly and efficiently. I obtained the information I needed and then mailed the check to be endorsed by Ocwen and then returned to me. I am currently waiting return of the insurance check so I may schedule repair of my roof. I give customer service 5 stars as I have been very satisfied up to this point.

I sent in 3 months' worth of mortgage payments via money order all in separate envelopes, along with monthly payment coupon in December 2018. They were for my December 2018, January 2019 and February 2019 mortgage payments. I went online to make sure they had been received. December 28th I talked to two people in the Philippines and finally got a hold of a supervisor in the Philippines who assured me they just received them and not to worry. I didn't believe them and went ahead and overnighted my December payment so it would not go past 30 days and ding my credit. January 2nd 2019 I checked to see if they had posted my payments (a total of $9993.06).

Always looking for ways to help their customers find solutions to any problem. Three patient and willing to explore solutions. Help in the consumer to build a better relationship with the financial institution is key. Tell me what it takes to get your account back on track and to keep it on track. Love their commitment to customer satisfaction. Thanks.

I’m very satisfied with Ocwen since I enrolled in 2012 when I made a modification and my monthly payment dropped to $200 and save my house and recently in November dropped again to $168 thanks to $5000 for the 6 anniversary so I’m very thankful with Ocwen.

My wife and I, (as with many people) have struggled through severe medical issues, lack of funds due to unemployment, etc., etc. - during times of duress I decided to apply for modification to our Mortgage with Ocwen. We couldn't have asked for more friendly, understanding professionalism if we tried. Much communication depends on your personal attitude as to how you've come to where you are financially... The employees at Ocwen very well know each situation and usually attempts and succeeds in assisting those homeowners who truly wish to meet their obligations and responsibilities.

First Ocwen was not my mortgage company at first but somehow they bought my account and I was with them. So I got married in 2010 and moved. I called customer service to see what I can do and the lady told me they can buy my house back. I said, “Ok that's great.” I talked to a lady every Sunday afternoon around 4 pm. Now I asked, “Do I need to make payment?” She state No because they waiting on the lawyers to send me the paperwork. Now after a year on a Sunday she calls me and say I would have to do the paperwork over because it has been a year. Never mind that I been talking to you every week. So I filed paperwork out Again. Now this Sunday she states I got denied. Now my house was foreclosed on and on my credit report. If I knew this I would have kept renting the house and not let it go in foreclosure. They are a bunch of liars.

On 27 Nov 18 I had my bank ask what my mortgage payoff amount was. PHH Mortgage OVERSTATED the amount by $3700+ and amount given was paid by my bank. When I checked to see if the mortgage was paid off it showed that $3700+ dollars in an escrow account. I never had an escrow account. When I called PHH Mortgage they said my bank sent them an OVERPAYMENT, I repeat it was what amount PHH said they needed to pay off my mortgage. The first time I called they said I should get my money back in two weeks, then 14 business days. I called on 24 Dec and they said it was processed that day. It is now 31 Dec 18 and still no check. Quite a good deal keeping peoples "Overpayments" for over a month. Sort of a "free" loan wouldn't you say. Is there a regulatory agency out there to check PHH's books to see if this is an ongoing PHH practice? If it is one would think it would be illegal as well as unethical.

We applied for a loan modification after retiring from the military after 20 years. My benefits had not completely kicked in yet so my income was not the same. Mind you, I didn't chose Ocwen be my mortgage company. After receiving and returning paperwork just to get a call back claiming that something was not filled out, initialed or signed correctly, it takes nearly 2 years to get the modification completed. At that point my payments went up and I owed more on my house. After about 14 months of making these payments we decided to do another loan mod in hopes of better results and lower payments.

On the 12/21/2018, I went to the UNITED STATES POST OFFICE. I sent my payment 2nd day (To be delivered 12/24/2018). As of this morning, Ocwen can not find my payment. They suggested that I stop payment on the check and make my payment on the phone. I called my bank and stopped payment. I called Ocwen to make my payment on the phone. (Payment due 1/1/2019.) They said they would take my payment for a charge of $17.50!!! Lets review, I sent the payment and the US post office delivered it.. They can not find the payment. They tell me to stop payment on the check and make the payment on the phone. Now they want $17.50 to help me??? Looks like losing checks is VERY profitable. I paid the payment online and was forced to pay Western Union a $7.50 fee. Wonder what Ocwen's rebate is on that transaction??? The first person I spoke with was very nice. The second person was condescending and anything but helpful.

I have a very rewarding experience with Ocwen. They have kept their word with transparency and with helpful resources to maintain home. By providing incentives towards my principal gives me encouragement to stay on track with my mortgage payments.

When trying to refi in 2013/2014 it was impossible to get in contact anyone at Ocwen. When calling you were told to hold for about 8 hours. Since the property was in foreclosure and I could not talk to anyone for months I had to sell the property fast resulting in selling it at a reduced price. After the property was sold I received an offer for a refi. It was too late then.

Ocwen's rep was kind and understanding. It made me feel better. I'm currently unemployed and have not been able to find a job. The call was not at all pushy, I did not feel pressured. This is a tough time to lose my job, after almost twenty years.

When I contacted Ocwen and described our situation, how we rented our house out when we decided to move back to our home state to be with friends and family. Well the people that we rented too were nothing short of animals who trashed our home, When we decided to proceed with the eviction process and move back, of course we had no extra money and our mortgage payments fell behind and defaulted. Thankfully Ocwen and their team understood our situation and helped us get back on track, we were never treated like a number or in any way disrespected Thanks too Ocwen, we are back on track, they sure do live up to their Motto "Helping homeowners is what we do." God Bless you all and thank you.

I was one of 54 thousand victims of the Camp Fire in California. I immediately received a check from my insurance company that had to be co-signed by me and PHH. When I contacted the company to learn how to forward the check and receive the refund balance, the immediate comment from the service rep was, "Did any celebrities lose their homes?" That began a 6 week journey to receive my refund that was painful, stressful and caused us to lose a second home that had accepted a bid from us so that we could become settled due to the unresponsiveness of PHH. I documented more than 20 conversations with the company. It began with a description of how I could receive my refund quickly.

They really stand for their statement “help homeowners is what we do” very true... and thank you, I have great help and information every time I need... only bad thing is the call center agents from India don’t speak English very clear and it’s very hard to communicate. I request US agent and all is good and clear, save myself some misunderstanding when not clear on communications.

Deferred Principal Balance on my mortgage statement that should not be there. Have asked them repeatedly to explain this in detail which they cannot/won't do. Regular Principal Balance way too much also. Bought this place in June of 96 for 112K, put 17K down reducing my original mortgage to $95K. Been paying on it for 22 1/2 years and they still say I owe $88K Principal Balance and $72,513 Deferred Balance. I've asked them to either explain it or remove it. Been after them for 7 years + now and nothing has been done. Litton was the former servicer which I believe to be the root of the problem!!!

I feel that the other reviews can't be further from the experience I had with them. After trying to work with them on a payment because I lost my job, and they wouldn't work with me. My other bills were understanding with us and worked with us but these guys wouldn't, they added to the frustration of our difficult circumstances.

RUN! My loan was sold off from my bank within months of securing the loan. I had a credit rating of 819 and was surprised to see it sold off. I paid off a 30 year loan in six years. I had automatic payments set up monthly. I thought my final payment would be completed in October. I was surprised to discover that the company never took the final automatic payment. I never received any information via snail mail or email.

Ocwen has been the most satisfying experience because of the amiable staff that it has. From start to finish while we were modifying our loan step by step we were able to accomplish all that was asked. My daughter and my son in law who is Guillermo ** was very satisfied with the outcome of the approved modification. The staff was very knowledgeable with all the procedures and we are very satisfied. I believe that Ocwen is the best Financial Co. in the UNITED STATES. Thank You Ocwen.

My name is Dan ** and my address is **. I bought this house 12 years ago. In the last ten years or so, as a homeowner, I have been working with OCWEN FINANCIAL CORP. I take this opportunity to underline: it is the best financial organization I have ever worked with. People working for OCWEN are highly qualified professionals, ready to help, friendly, they have solutions to almost any problem. Life happens. But before anything else, OCWEN FINANCIAL CORP. distinguishes itself through its mission: "We Help People, this is what we do". Indeed. I am one of the people who can confirm: this is the true mission of OCWEN FINANCIAL CORP. I recommended and recommend OCWEN FINANCIAL CORP. to all my friends, to anyone. Working with OCWEN FINANCIAL CORP. is a win-win proposition.

Very helpful and respectful and efficient. Always will to help. They make sure you are who you say are. This bank (operator) help me keep my home. I should have ask for help a little bit sooner and early stages of the loan.

I’ve always had a good experience with Ocwen, they worked with me to get my payment lowered. They always listen to my needs and work with me to resolve them. I only have one objection and that is I don’t have access to a loan officer, it takes a few days to get an appointment.

I was extremely pleased with the service offered me when I called to seek some help with my mortgage. The person I spoke with was very helpful and offered me a way to work through my problem. It’s rare these days to have a company provide such great customer service.

Ocwen loan servicing has been servicing my loan for 10+ years their products are good, and they're courteous too. Right to the Point. Never had any real issues with Ocwen. However Ocwen attached a balloon payment at the end of my loan, did not inform me it was up to me to find out that indeed there was a balloon payment.

I have been exceedingly happy with the customer at Ocwen. Was concerned in the beginning about the servicing department being overseas. But it hasn’t had any effect on the quality. They are always very polite and offer valid solutions to any issues that have come up.

Associate was very helpful, professional and courteous when I called him with reference to the City and County taxes on my account. Any time over the years that I have had reason to call Ocwen with regards to my account they have always been friendly, and helpful.

I felt comfortable talking with your rep. He took away the stress that I was up under. I would recommend your company to anyone because this is not the first time Ocwen has help me in my need of help, I appreciate the help I have been given.

I along with my agent have been working since July 2018 to successfully complete a short sale with Ocwen. My home has been under contract at least 3 times since then. I have lost three potential buyers due to Ocwen giving us the run around for the past 5 months and buyers not wanting to wait on the short sale to be approved. We are never able to speak to the same person twice when we contact customer service. We have received conflicting information from various representatives about the process and what we need for approval. I have a buyer who is ready to close this month but now Ocwen is telling us there is more paperwork that we are required to submit and it will take another 3 weeks for them to approve. I am so fed up! I am at the point of letting the home foreclose. I just want consistent information and the ability to make this short sale happen! It’s ridiculous what we’ve had to endure the past five months.

OCWEN was always on time when calling to keep appointments. They helped me with every difficult aspect of obtaining success at achieving my loan modification. Always reassured me of being there to help me.

Ocwen is not a company to be trusted they are dishonest and unethical. I have had 2 bad experiences with them. I needed help and applied for a modification, followed the requirements, sent the certified check and held my mortgage as I was instructed. To my surprise I almost went into foreclosure. Ocwen denied ever receiving my modification documents and wound up charging back charges, late fees etc. I provided all the proof all documents was sent as well as phone conversations and it did not make a difference to them, they do not care.