Onity Mortgage Reviews

Great customer service. She gave me some wonderful and helpful advice and resources. She was very uplifting especially when I didn't know where to turn for mortgage assistance. She listened and gave feedback to try and keep me in my home.

I rated them so high because the escrow specialist did a great job! I could not even understand the initial call taker and I’m pretty sure she did not understand me. The woman from the escrow section was awesome! She was informative, professional and articulate in her understandable explanation!!

Ocwen has reported to my credit a foreclosure... my home was never in foreclosure. They were modifying it and it sold during the process and they were paid IN FULL. I’ve written letters and they still have not removed it from my credit!

Courteous and always eager to provide answers to my questions. You are doing a good job. But cant understand the reason for the announcement "This is an attempt to collect a debt", even when I am the one calling, and you don't know why I am calling. Are you primarily a debt collection agency.

I had my home mortgage loan acquired by Ocwen Loan Servicing in 2005 through a buyout from my last mortgage co… TWICE they have put me behind on my mortgage payments now over the past several years by rejection of my payments stating that for whatever bogus reasons they rejected the payments due to late payment (more than 30 days) late... Thinking I could just make two payments at once the first time it happened. My mistake…

OCWEN has been consistently helpful, with very polite and thorough staff members. They have provided extraordinary service and resolved issues to the benefit of the customer. They have streamlined the administrative and documentation to make it efficient and timely.

I recently sent my 2 ON TIME mortgage payment by certified mail (no return receipt) as I always do to Ocwen because they once lost a payment and it was a nightmare to resolve. This recent incident which I am writing about, USPS showed the payment delivered to their address within the date due period, but no one signed for it, therefore the payment went back into USPS hands which then USPS could not find. I followed up immediately with Ocwen (before they called me) to tell them about the now lost payment with tracking number as well. I asked them what to do, then acting in good faith I came to the conclusion to resend the payment overnight delivery to resolve issue as quickly as possible and called customer service to tell them of the progress.

Ocwen Loan Servicing has been our first mortgage servicer for many years now. They have provided us with excellent customer service and have helped us during difficult times with total understanding and compassion. Our recent loan modification was completed easily and stress free with the help of our personal modification Specialist, Trevor. He was always kind, understanding, and timely with each appointment. He made the process simple and helped get us back on track, and all without judgement. We are grateful Ocwen has helped us keep our home after a very rough couple years.

Called Ocwen to verify recent payment made through Western Speedpay posted. Was treated in a quick efficient manner that fully answered my question. While on the phone, was able to ask more questions about other issues, because the agent I was speaking with was so knowledgeable.

The company has been exceptionally well done. Customer service is excellent to clients. They care about how the client handles the financial aspects of the loan process. I recommend them highly because of their performance as a mortgage process.

It started 1 month after my husband passed away. I continued to make my monthly mortgage payments on time, In November of the same year I received notice that Ocwen had paid 2500 for my homeowner's insurance when previously it was only 731 a month. Took 4 months to get that straight. Sent Ocwen a check for 1800 to escrow Then they informed me my mortgage was going up from 642 to 842 a month. Paid 842 a month for the following year. Was informed it would go back to 642. They said we didn't send in enough.

Lost my job in 2009 due to economy. Filed for bankruptcy in 2011. OCWEN lost or did not have proper documentation or signatures on documents always asking for more time. Bankruptcy dragged on for 2 years until the court ordered OCWEN to have things ready by a stated date. Almost 1 1/2 years after the bankruptcy, OCWEN refused our payments saying we were behind on our mortgage. We weren't. We decided to sell our property, OCWEN has not allowed the sale, even after being contacted by a property lawyer we hired and the buyer's lawyer.

Excellent and friendly staff and customer support. Whenever I have a problem they are here to help me in any way they can. The staff members are always friendly, courteous and helpful. I have been a member for years and customer support has always been there to help me.

Excellent employee that answered my questions. Actually every time I have called Ocwen for assistance I have always been treated very kindly with sincerity. All major companies should treat their customers the same.

Always have excellent experience. The team members make sure my needs are met. They are always courtesy and professional. I would kindly recommend to a friend. Thank you them for doing business with me.

Ocwen Loan Servicing is very understanding of their customers' circumstances and really go above and beyond to help you keep your home. Ocwen is very good at helping their customers with a lot of options that fit their needs. I Thank them so much for all they have done for me. I work very hard to buy my home. I want to keep it.

The relationship manager at Ocean loan service LLC was outstanding in relation to my needed help. He was very polite and patient. He was very determined to help and come to a very successful solution. Please always those who need help to keep their house. May God bless you and the company. THANK YOU.

I cannot believe in the modern age of computers and electronic commerce that Ocwen Loan Services LLC is now charges $7.50/month to process a mortgage payment unless you go paperless. I do not go paperless for various reasons and do not do automatic payments for other reasons. Although you might be the 4th largest lender, you do earn the right to be 1st in customer complaints. Because of your September 2018 change and my unwillingness like many other to go 100% electronic and use only free electronic payments, I'm having to revert to how everyone paid bills years ago. I'll receive your bill. I'll write out a check, and I'll mail the check.

Your interest rates on our home mortgage is high and not reality based. It creates undue stress on seniors who want to keep their beautiful homes both for their children and themselves. Drop your interest rates to more affordable realistic numbers. Thank you!

Asked for proof and date of proof, regarding payoff of house. Just for my wife's and my records. They were easy to talk to and even though it has been a year or so, they had no problem getting information and sending it to me. We are very grateful.

Your customer care person was very helpful. Your changing off your webpage made it very hard to pay bills. On your old webpage, you were able to pay additional principals and escrow, on the new page it was change.

Alfredo was courteous, prompt and offered assistance to my needs. My plans are to add to our home, landscaping, and reduce debts. Also plan to travel to Rome, Italy and visit Assisi and other Holy places.

I have been with Ocwen for several years. When you call Ocwen the recording says, "helping customers is what we do." That is exactly the truth!! They have helped my family time and time again. I will be a customer for life and would recommend them to any and everyone!!

When I was at an all time low, Ocwen made it possible for me to keep my family home of now 62 years. They always are willing to work with me in every circumstance. They provided me with a loan modification making it possible to keep my family home. They are superior in going the extra mile.

Since losing my mother at the end of 2016 Ocwen has been so understanding and such a blessing to do business with. Their empathy and willingness to work with my circumstances have kept me from losing my home. I never once felt berated by anyone because I fell behind on my payments. I definitely recommend Ocwen for their amazing ethics.

My home suffered major damage from hurricane Florence. Once insurance claim was approved we were told we had to send the check to Ocwen and deal with them for disbursement of funds. I admit after reading nightmare stories about my situation I was scared to even call. But to my surprise Ocwen was extremely nice and did everything they could to release the funds to quickly get my home fixed! I cannot Thank you enough for the peace of mind knowing my house will soon be back to normal. Every single Person I came into contact with was very very nice and compassionate to my situation! Thank you Ocwen!

Every time I have called for help, everyone there has treated me so graciously they could not be more kinder, they always listen to me and my needs for my loan. I could not ask for a kinder person than your staff... I thank you for always working with me thru my problems. Thank you again to everyone.

I am at the point of refinancing our loan with another credit union just to move the loan to a different mortgage servicing provider. At this point, it seems worth an extra interest point. This has been years of frustration at their stonewall incompetence and byzantine processes. I have spent hours and hours listening to an eternal loop of "Thank You for Holding. Our Next Representative Will Be With You Shortly." They were uncooperative about applying additional payments to principle--it took six months to get them to stop holding the additional payment as "reserve" and apply it. In one year, I have never succeeded in actually speaking to the person assigned to our loan. I think they made her up, and this whole place is actually one guy in a basement and an automated phone system.

My representatives, Victor and Shawnee had "World Class Customer Service". My issue was not with them because they both resolved my discrepancy. My issue was, I faxed documents to the Insurance department per the Ocwen agent request in August 2018 and when I called to follow up a few days ago in September. My documents were not found. I panic because my renewal was coming up Oct 30,18 and I needed the Insurance policy to be corrected.

Outstanding customer service. Very knowledgeable, very thorough and I was able to understand the process and details of my request. Everything was handled to my expectations! No suggestions at this time to improve your customer service. One last note, I didn't feel like I was just another number but was treated with high regard and respect. Thank you for your outstanding service department!

Well other than trying to refinance there was always something in the way since then the interest is going up twice on my mortgage. Now I can’t make payments online because the greedy OCWEN WANTS $7.50 for me to make them electronically payment. How much more blood do you want out of me. When I turn to stone you will not get any more greedy **.

I cannot believe that OCWEN now charges customers $7.50 to pay online for their mortgage. This is 2018! Everyone has this service for free. This is an attempt to extort money from your customers. I know that OCWEN will say it's because I didn’t go paperless. I like having the statement sent so I can be reminded to send in my payment with a visual piece of mail. I won’t do autopay because if an error occurs on the business’s end, getting your money back is difficult! I was already thinking about refinancing with a different lender... this pretty much makes that decision a no-brainer! If you’re a new buyer, stay away from this lender. Imagine 360 payments with $7.50 charge each time. Do you really want to pay $2700.00 in fees for “convenience” (also known as basic 2018 technology).

Ocwen sent me the money out of my escrow account, I talked to someone in India, they told me that they could not put the money back in my account, then the next month my escrow account went into arrears. It was a battle, it's been several years to get this settled, it has been a very unpleasant, I still don't trust Ocwen to do the right thing. Now Ocwen wants to charge $7.50 for doing payments online, what is this???

I called customer service requesting information about changes in my mortgage. The customer service agent was very professional and eager to help. All of my questions were answered one at a time and explained to me in a way to ensure I understood. The agent also asked if I did understand and had any other questions.

For the past few months Ocwen has been sending mail to me about refinancing my loan wiith them as our mortgage balance is a few years from being paid off. Our loan was assigned to Ocwen a number of years ago after the mortgage scandal with Countrywide. At the time the mortgage was picked up by Ocwen I started reading their reviews from other customers. Reading the reviews of Ocwen did not make me comfortable having my loan with them.

Ocwen representative was very accommodating and helpful. The representative was knowledgeable and addressed my concerns accordingly. He was also able to refer to the right department for further assistance. I felt heard and understood which made my experience positive. I would definitely recommend Ocwen to my friends.

Customer service is outstanding. Representative was very knowledgeable and patient with all my questions. She provided me with a thorough understanding of the situation and explained each step in the process.

We hired a firm to verify, and create a full packet to submit a loan modification 3 months ago. As I’ve read over and over again, Ocwen is repeatedly asking for updates and wanting us to verify names, banks accounts, etc that we have already verified to them. I’m very proficient in mortgages and legal paperwork. I’m frustrated in that Ocwen seems to only delaying the process on purpose. If I don't call them, they wait a week for the scheduled meeting to inform us they want something else. They mail the requested forms, but it takes 6 or 7 days to get it in the mail? Delay, delay, delay.

Ocwen is consist and dependable. I have received excellent service that is helpful and available oftentimes before I know it is needed. The staff has been very friendly and professional. They are also knowledgeable about the products and services available to me.

The Ocwen company and all their representatives have been very helpful to me during hardship times and making every effort in getting me a modified loan, helping me save my home for 28 yrs. I would refer The Ocwen Company to anyone for a new mortgage or help in their existing mortgage. They have been wonderful in assisting me thru these trying financially Economic times. Thanks Ocwen.

My VA Mortgage doesnt allow for Assistance... I am still waiting for Ocwen to review my mortgage after my bi-weekly payments disappeared, and when they called saying I qualified for help in MD settlement, then said I had a VA loan and just hung up.

I can’t believe it that this lender affect my life and my expenses even because they are not reporting my mortgage to the credit bureaus. There’s zero about my mortgage, so, my fico it has been affected. Typically when we get a mortgage in our credit report it help a lot to get an stronger credit and better fico. You can’t trust on this lender, review your credit report if you get your home with this company or be aware from them.

When applying for a Loan Modification, Account Manager was very patience with. He explained the application process and if I ever had any questions, to call him or set up an appointment time to call me. He did and I was surprise. I told him I just wanted to I answered every correct. He did an excellent job.

We have been Mortgage Customers of Ocwen for many years as we bought our Home in 2005. Their Customer Service is outstanding as they have helped us through a few financial hardships with the greatest of ease and professionalism. It always stressful when facing difficulty making our house payments as this is our most prized possession... and Ocwen made our requests for help in a very timely manner and we always felt assured by anyone we talked to. We thank you Ocwen for striving to be one of few with such outstanding customer service and many ways to help people remain in their homes that work so hard to do so. Thank you!

Ocwen sent someone to look at my house and no one was home and they declared that the house was vacant and unoccupied. Had someone cut the grass in front and then billed me $ 114.00. I Called and spent an hour on the phone trying to explain to someone in the escalation department, with no luck. What a rip off. Take my advice. Don't do business with Ocwen.

PHH Mortgage has lost our payment or at least stated they lost it after they cashed it. We had to get our bank to call them and show proof that our check we wrote to them had been cashed. We pay our house payment early each month and pay the full amount or a little extra. We are never late. PHH Mortgage is saying we are now behind in our escrow payment. They sent us a breakdown of the payments and they are missing the 08/2018 payment. When we call, we are sent to what must be a call center in India where a person with a very heavy accent clearly has no idea what we are talking about. They refuse to let us speak to a supervisor or say a supervisor will call us in a few days. Supervisor never calls.

I would recommend Ocwen to anyone because it has been the best mortgage company I have ever worked with. When I have lost my job and struggled they did everything in their power to make it work for me so that my mortgage was affordable to me and I'm very grateful to this company for always helping me out and taking me out of so many problems financially.

My experience with Ocwen loan services is the best, Whenever I need help Ocwen is always there for me. I got hurt at work and couldn't afford to pay my mortgage. Ocwen help me with a homeowners modification so that I can stay in my house. I don't know what I would have done if they were not there for me. I cannot thank Ocwen loan services enough for being there for me at my time of need. I am so grateful to have a loan service company like Gwen loan services.

Ocwen is the best mortgage lender. Customer service is always available to help with whatever circumstance the customer maybe experiencing. My husband and I have always received outstanding and excellent service from Ocwen.

On 9/29/14 I sent Ocwen 6 money orders for a total of $6,000 to Ocwen to pay my loan and to pay down my loan principal. I sent the money order by FedEx and tracking confirmed delivery on 10/1/14. Ocwen LOST all 6 money orders! I had to cancel all 6 money orders and pay $15 x 6 = $90 in cancellation fees plus the FedEx 2-Day shipping fee of $9.50. Almost 2 months later on 11/24/14 Ocwen FOUND the 6 lost money orders well after they were cancelled and tried to deposit all 6 of them. When they were returned unpaid, Ocwen charged me for 6 "Returned Check Fees" of 6 x $25 = $150. It was not until 1/30/17 (2 years and 4 months later) that I received a final refund of all of the erroneous fees I was charged!

Ocwen Financial Corporation/Homeward Residential, Inc - I’ve been a customer of Ocwen Financial Corporation for over 10 years, in those years I’ve applied for mortgage modification and have been denied many times. I have an adjustable rate mortgage that is currently 6.5%. Since 2008, I have been upside down in my home value. I didn’t walk away, I’ve held on and I have tried to do the right thing. My mortgage has doubled and continues to increase. I can’t get Ocwen to do the right thing and modify my loan to a standard home loan. In 2017 Ocwen accepted approx $50,000 from the Hardest Hit Fund and they continue to want more. I am now at risk of foreclosure as my mortgage continues to increase.

Agent was courteous, informative, patient. One gets the feeling of sincerity and empathy emanating from agent. Agent did not try to hurry or rush the info. exchange: instead, there was a deliberate effort to answer all questions and to offer other avenues of assistance if that was required. Agent was truly professional.

Your people were very calm and patient and that was greatly appreciated as I am elderly and tend to repeat things and they had no problem with me doing that. I would have no problems telling other people about my experience. Thank You.

First off I am a widow!! I have owned several homes in my life and I have never experienced what PHH Mortgage has done to me. In fact my last home I was at for 18 years and never had a payment raised once, when I had a fixed mortgage rate! My bank sold my loan to PHH Mortgage! So it wasn't like I picked this company for my mortgage. Every single year my payment has gone up to where now I am almost paying a 1000.00 a month on a 110.000 loan. They have sent me so many wasted pieces of paper that I could stuff a bedroom full! This company is absolutely the worst! I have now filed bankruptcy chapter 7 so I will keep my house but I cannot wait for the day that I can refinance through another company! I cry once a month when I get statements from them. Why doesn't someone do something about this company. They have squeezed about all the money I had out of me! And I'm supposed to be in retirement! Come on please help!!!

Someone from Ocwen had given me the wrong info and it turned out to be a fiasco. Lauren from the Loss and Draft dept came to my rescue and quickly rectified the mishap. Please give her a pat on the back and a Raise! We need people that are smart and can handle their jobs like Lauren.

I never Maid a late payment. I never missed a payment. They screwed up my credit, reported me late... took double payments out of my bank account. I spent at least 40 hours on the phone trying to get them to fix their own mistakes. They put me on auto call and harassed me multiple times a day. I file complaint after complaint. Finally they sold my loan to Wells Fargo. Ocwen doesn't know it's head from its rail. People don't speak English well are rude and incompetent.

I called regarding a late charge applied to my account - the first late payment in many years. The agent was courteous and explained several options. He then requested a waiver of the fee from his supervisor, it was granted, then I paid the regular amount over the phone.

After suffering financial difficulties and getting behind on my mortgage I am frequently on the phone with Ocwen trying to save my home. I am never placed on hold for long periods of time, and everyone I have spoken with seems genuinely concerned and helpful with the process.

I needed mortgage payment information from the past in a somewhat urgent time frame. Not only did customer service provide me with a realistic time frame, that was exceeded by them also flagging the urgency for the request. I received the needed information in a matter of days which was very important to me. This was a most welcome change from having to make continued calls these days for follow up. Good customer service is the key foundation to a successful business. Thank you.

Ocwen Financial Corporation needs to be closed. I always paid my mortgage ON TIME and when I tried to get it refinanced at a lower rate, I was given the worst treatment possible. I did everything I was asked to do and still did not achieve anything. I should have reported you to the Better Business Bureau. I wouldn't recommend you to my worst enemy.

Agents are very professional. Service fast and accurate. Courtesy is exercised throughout the conversation. I will recommend this company to anyone interested in a home loan. I am very pleased with the services I receive from OCWEN over the past several years.

My mortgage was taken over by Ocwen Loans Servicing, LLC from G.M.A.C. via business reasons. I had no control over the takeover which was translucent and informative. I verified my mortgage amount, any other charges to this account, i.e. insurance, and interest plus. I received good customer service and timeless returns on callbacks to me. Mortgage paid in full.

My mortgage was transferred to Ocwen in about 2012. The first I learned of this was through a phone message from them. Again, what was the company? I didn't even know. Then in 2013 I was laid off for the second time during the recession and I applied for a refinance. Could have faxed in, but mailed all the paperwork for safety. Then began the requests for my bank statements, over and over again. I always faxed them and waited at the machine for confirmation. Still the same thing, send in bank statements. I started writing things on the cover page with the documents, like 'someone has to actually get up and walk to fax machine and pick up the pages and put with application pages'. Still I couldn't get noticed. It was never reviewed to my knowledge and I struggled for years by not having the opportunity to refinance when I needed to.

They are easy to work with, patient, and understanding. If you answer their calls they will help you. Do not blow them off because you feel all they want is your money. They WILL help you in more ways than one.

Ocwen has my loan all screwed up. I applied for a modification and made ALL the payments. I got approved for a permanent modification again missing NO payments and now they want to foreclose on my home. Why? Because they did not credit my account correctly. Now they won't fix it. Stay as far away from this company as possible.

The gentleman that I spoke to was very polite and knew just what to do to help me fix my current problem. He also gave me advice on what my next step should be. He went ahead and gave me several phone numbers to agencies that may be able to help me, if I needed it. I really appreciated the kindness that I was treated with.

I sent a check to pay off 98% of my mortgage in April 2018. The check came back 30 days later with no explanation. I called. They told me I had to pay off the entire mortgage. I got the pay off amount resent another check in full May 2018. The check came back again 30 days later with no explanation. I called. They then told me I had to send a certified check and gave me another pay off amount for approximately 300.00 more. In June I finally paid off my mortgage. I just received a notice that my credit score went down because Ocwen reported me delinquent in May 2018 even though they had received the money and sent it back.

My loan maturation is October 1 2018. I was trying to get for the pay off amount and the procedure. Customer service representative was very polite and very helpful. She explained everything in details and she was very knowledge about the material.

The mortgage product is my husband's but I am the one that takes care of all household bills. Every now and then I have to call Ocwen to explain something to me or I just have my own question. I find everyone extremely helpful, courteous, and professional. When my husband mentioned possibly refinancing the loan I specifically told him to do it with Ocwen so that the servicing of it would stay with them.

They were always extremely helpful. When we were having financial problems Ocwen did not hesitate to help in any way possible to make sure we could maintain our home in good standing. I would recommend this company to anyone looking to purchase a home.

This company has held my mortgage for over 6 years and I can honestly say they're horrible. Every time I need something (once a year or so) I am reminded how horrible their customer service is. You can't get a hold of anyone. They never call you back. Their website is riddled with bugs. Recently I've tried to change the bank account that I auto-pay from but their website crashes each time I try to change the account. It's been over 3 weeks since I've tried to contact them and I get an auto message saying they'll call me back within 24 business hours. 3 weeks and still no call back. Then they randomly responded to one of my emails saying I don't have a direct-pay currently. Well, that's absolutely false. I've been auto-paying two times a month for 6.5 years. I'm honestly considering refinancing my mortgage just so I can get rid of this company (is that even possible?).

My experiences with Ocwen has always been professional, courteous and expedient! These are my ingredients for Great Customer Service. Every time I contact Ocwen every representative I speak with can handle any issue I may have at the time. Looking forward to doing business with Ocwen for a long time.

The reason I contacted Ocwen, was to report the passing of my wife. The person I spoke with offered condolences and sounded genuinely empathetic to my situation. They were knowledgeable about what I needed, and were able to handle my concerns without delay or having to put me on hold. While this may seem trivial to some, those that have been through similar situations will understand how much that means. My insurance carrier was the only other call that made me feel the same way. Other companies I contacted were cordial, but there was nothing really genuine in their words of concern, it was all business. If ever asked, I would recommend Ocwen to friends and relatives.

They are patient and listen well to my concerns. Gave thorough answers to my questions. Also offer to help any time. Considerate. I felt they were truly interested in my concerns. On a scale of 0 to 10, 10 being highest, I give a 10. They are very knowledge and very polite. I thank God for them and all good gifts. They have helped me greatly. I am grateful. Keep up the good work.

Our experience with Ocwen has been phenomenal. The quality of customer service experienced is exceptional. They have addressed our needs, no long wait time and you can understand the representatives.

Ocwen has helped me and my granddaughter so much. I have had financially troubles. I am taking care of my granddaughter. She has medical issues and with that and other things I am so thankful for their help I so not know What would have happened if it wasn’t for ocwen. Thank you So much for your help.

I was trying to find out information so I could avoid the bloom to see what options I had. I got an email with a payoff I got confused. I called and the lady that I talked to was very professional and answer questions that I was confused on. She also explained if I had any questions later on, "Please feel free to call." I did and she was kind enough to call me back and answer all my questions. Also stated later if I needed any help with anything again to call her back. She has been the best reliable person I've spoke with working for Ocwen along with the lady that help get me through on my restructure.

I spoke to them regarding my late mortgage payment. They were compassionate and showed empathy toward me which made me feel like my problem as well as my situation really mattered. They were professional and that mattered to me. They showed me that even though I was late they still appreciated my business.

I have paid 1,400 (more 1,500) the first year on a 76,500 HE. Plus had to pay over 7,000 to get started...for a person that lives paycheck to paycheck it isn't easy. Since I have other bills to pay including a 800.00 dollar mortgage. This is suppose to be our last month paying. Instead of 1,400 they want 6,697.00. I don't mind paying what I owe but not some amount that is totally off. Plus the maturity date for the whole 5 years was August 8th...but a month or so ago they took it upon themselves to change it to July 18th. I have kept every bank statement proving I paid 59 months. Since I still owe July's payment...The ** thing is I didn't even choose this company. The other mortgage company went bankrupt...in all this company has gotten a extra 50,000 out of me. In my opinion I think it is all about taking someone's home away. I think I should get a lawyer to check this out.

I got a call from someone at PHH mortgage informing me my mortgage payment was overdue. I mailed the mortgage payment on the 1st of the month. (Due on the 10th). They called on the 17th asking me for credit card information to make the payment good. I informed them I need to call the bank to find out if the check I sent had cleared. Called the bank right away and it had not cleared so I had the bank cancel the check and called PHH back to make funds available to them. They informed me that there would also be a $28.38 late fee and a $17.50 service charge for their collection agency.

During the years that I have contacted Ocwen services, they have been attentive, and have provided prompt options. When messages have been left they return calls in a timely manner and have been very professional in their assistance.

The representative was very helpful. The representative followed through with hardcopy that reflected our verbal communication, that I received in the postal mail. I am satisfied with my experience with the Ocwen representative.

I recently changed home insurance companies with a much lower rate and had questions whether the escrow account had been re-evaluated which would result in a lower monthly mortgage payment. The representative quickly understood the issue and clearly explained my options and suggested course of action. A totally responsive and professional experience. I wish all companies had such knowledgeable and customer oriented employees. Thank you!

Ocwen is the worse mortgage company my wife and I have ever dealt with. We completed a five year reorg late last year. All payments to Ocwen were made on time and after the reorg was completed we have made every payment on time. Things were going along great until last April when for reasons unknown to me Ocwen decided to back out five years worth of mortgage payments and then reapply them to our account.

I approached Ocwen about refinancing request to use our equity to help pay for a repair on the home and have extra in case it was need. Ocwen advised at first that they would allow us to refinance but not for extra - to save $120 on the bill. I could not understand why we couldn't use the equity in our home. Ocwen at first was great - but when we ran into concerns, Ocwen pretty much slammed the door. I even called back to leave messages requesting if we were still eligible for refinance even to make it lower and there never was a reply. We had approached another lender who has been giving us counseling and is to the point looking at possibly giving us another loan soon to use the equity. It would have been nice if Ocwen had helped us understand instead of turned their backs.

Ocwen was not the originator of my loan but bought it soon after I closed. Besides being late paying from time to time I had never had too much interaction with them. Lately I’ve experienced financial difficulties due to my wife’s illness and Ocwen has reached out to me and seem only too happy to help find a solution. It early on but I have confidence that we will find an amicable solution.

My family member, more than half the provider of the mortgage. Took very ill, we got behind. So now they won't accept our payment. They want this ungodly amount. We been there over 40 years. Ocwen doesn't seem to have any compassion. I don't have anyone else to turn or take me in. They said they will work with us. I am waiting to see. And why they close my Western Union account because I was late, if they are going to work with us? It's because they rather see me broken and homeless. I pray there is a God!

I highly recommend Ocwen Loan Services. They have great customer services and always finding ways to help homeowners with their loans. I have been with Ocwen for many years and have been extremely satisfied.

I had a very pleasant experience with the representative that assisted me. Each time that I have had to call in for a question or something that I needed to be explained I was always given the highest customer service without leaving anything unanswered. I believe that OCWEN Mortgage is by far one of the nation's finest Lending Institutions, and they all can learn by OCWEN’S practices because I have been with other lenders and all of the experiences were not the best.

The agent I spoke with was very helpful and very well spoken and informed. He did everything he could to make my experience with Ocwen under the circumstances very pleasant and successful and I truly appreciate that. He has great customer service skills, I wish more companies treated their customers as well, thank you Ocwen.

This has been a terrible experience and I'm so mad right now. First of all Ocwen added a "remark" to my credit report on Jun 3, 2018 stating "foreclousure initiation". I have not been late on my payment in nearly 9 years. I immediately contacted Ocwen to be given the runaround and was told TransUnion must have added it in error. I called TransUnion and was informed that they are record keepers and only add what the creditors send them. I spent hours on the phone because I wanted this mess off the remarks on my credit. I was finally notified by Ocwen that it was an error and it would be removed and the remark "loan modified" would be added.

I called yesterday to get a breakdown of miscellaneous fees being charged in the amount of $427.92. The customer service rep on the phone could not tell me, but said he would send me the breakdown. When I received it this am via email, I was in shock. SP Web Fees, Property Inspection Fess, as well as Property Inspection Fees (Exterior). I called a spoke to another customer service rep who sent my call to an "Escalation" rep. I asked her what is a SP Web Fee. She said it was a fee charged for using their web page to make a payment. I reminded her I was already charged that fee and it was paid when I made my payment, and I have my bank statements to prove it. She then said I was not being charged that again, to which I told her they were in fact charging me that fee again because I was looking at the statement they just sent me. She said I was not and she would not "argue" with me about it.

We have been through a terrible time for more than a year and a half with my wife's medical issues and have been unable to make a house payment due to the loss of her income. Ocwen has been so helpful and patient during this time and we can't say thank you enough.

I have been dealing with various Ocwen reps for several years. My wife and I are in an active Chapter 13 bankruptcy. We did not declare our home in the bankruptcy and have continued making our monthly mortgage payments in a timely fashion. We have never been late or paid a late fee. Ocwen has lost our mortgage twice in the last 10 months. We have had to issue a "stop payment" on our check which cost us $35.00 and then re-issue a payment. The most recent episode was with our May payment. We mailed our May payment on April 30th and it never was credited to our account. This time I decided to not stop payment on the check mailed on April 30th to see if it would arrive. It never did. I finally stopped payment on that check, at a cost of $35.00 and mailed two checks, one for the May payment and one for the June payment.

As you can see in my previous complaint on 5/28/18 the Ombudsman got involved. They were given bank statements, credit reports, VOM, and Credit Report History proving that there is a reporting issue. Today 6/5/18 I get an email stating that they are not fixing the errors... yet this is what I get “In the event you believe Ocwen has made an error in the credit reporting of your loan or that the above mentioned months are not the months in dispute, please provide us with a copy of the credit report at the address provided below. Please include the following information: Identification of which month(s) and what reporting is being disputed. Explanation of why this month(s) and reporting is being disputed. All applicable evidence showing that your payment for that month(s) was received on time or that the information we reported was incorrect."

When I bought out my co-owner of our 2 family house, PHH was who I turned to and they made the whole transaction effortless. A few years later when interest rates were lowered I refinanced my mortgage and again they made it a stress less experience for me.

I refinanced my mortgage through OCWEN in 2007 and it was literally the best decision ever. I have NEVER had a negative interaction with any employee and everyone is so nice & helpful. I would recommend OCWEN without hesitation. They really do care about their clients.

My principal amount payoff is $19,000. My grandparents are an elderly couple that I took care of in their older years left me their house and generosity for taking care of them. When I went to go sell the house I called to get up pay off seat and they said I owed $36,000. $14,000 + Financial charges this amount of $36,000 has never been on a statement. I have gotten myself into a lot of trouble now and I tried to ask him about it. They spoke to me like I was very stupid. I tried to explain if it's not on the statement how would I know.

I never had a problem with this mortgage company. I have been with them for the last 6 years and never had a problem. At one time they were calling after I had made arrangements and it annoy me, but after explaining that it was due to the computer doing auto dial, and each time they were pleasant to explain the procedure I accept it and never was bother after that. I always pay when I get my social security check and I get a confirmation quickly after paying. I never had a problem with Ocwen and I would consider them excellent.

Ocwen has been my loan servicer since 2009. I have struggled at various times over the years and came perilously close to losing my house. But the representatives always communicated with me and shared options with me. I am grateful.

Awful experience. They stole our money and could not find it. Tried to modify our loan. They took over 6 months and just played us so they could take our house. All you talk to are foreign people who can't speak English. Thanks to them we are homeless.

I have been suffering since 2012 my account was with Chase. JPMorgan sold the account to account after short sale the property and after many years reporting to my credit I owe them. This bank representatives are overseas and to get the documents gets lost and when I talk to someone, they escalated the call from one department to another. I did a 3 way call Ocwen, Chase and myself, Chase verified they did the SHORT SALE, gave Ocwen all the details, and they haven't done anything.

I never heard of Ocwen before. My mortgage was sold to them almost six years ago. They have impressed me every step of the way ever since. Ocwen has always impressed me with their knowledgeable staff and continuous Professionalism. Great work.

I posted two complaints on the BBB website about this horrible company. They posted a comment back asking me to call their ombudsman. I called the ombudsman and she had no idea why I was calling. There was nothing in my file about this complaint, the previous BBB complaint or all the complaints I made to various supervisors. She kept putting me on hold to look things up because obviously nothing was written down. This is the customer service you get with OCWEN. And when I told her, her company should identify themselves first before asking a homeowner to do so, she said that's the way it works.

During the housing crisis my mortgage was taken over by Ocwen when the previous mortgage company went under. That same housing crisis hit us hard in Florida. I am a painter, tied to construction, work was practically nonexistent and having family with kids, the finances were a constant juggling act. We got behind in the mortgage, times were very hard. Finally work stabilized, the economy was picking up and we were back on our feet. During that time Ocwen worked with me on a loan modification. It was a lot of paperwork and jumping through hoops and waiting for a decision. The whole process took 6-8 months in all but it was well worth it.

Ocwen was very understanding and very attentive to my concerns. The representative kept me informed in everything that was needed to solve my needs. This is truly hard to find in companies. I would recommend Ocwen to family and friends.

Telephone communication was about the mortgage insurance policy on **. Ocwen was informed that Farmer's Insurance company was replaced by AAA Insurance company. The Ocwen representative was professional, courteous, and helpful.

People are always friendly and helping wherever they can. Sometimes repeat calls like in my case get a bit much but I do understand. I wish calls on the weekend would be after 10 am Eastern instead of 8:00 am.

I asked for a waiver to a late payment that was a day late. A good job was done and handled well. I am wondering how I can mail you my check on the morning of May 9th and as of today May 19th you haven't taken it to account. Beyond frustrating as I will now get another late charge. I wish my bill were able to be due on the 15th of the month and we'd never have an issue. Please help.

After my Dad passed, we inherited a number of real estate holdings. We formed an LLC and placed all of the properties into it. As soon as OCWEN found out about my father's death, they changed the name on the mortgage to "Estate of..." We tried for several months, to get the name on the mortgage changed to the name of our LLC, but Ocwen kept insisting that we could not change the name on the Mortgage without my deceased father's signature.

I called concerning a letter I received concerning notice of ownership transfer of your mortgage loan. Cory was very friendly and courteous and explained the letter to me. Then I received a letter stating loan # ** must be paid in full by 12/01/2018. The second letter convinced me that either YOU are not happy with the way I paid the mortgage payments or you are you would not want to loan me any money in the future. I will be glad when the note is paid off on 12/01/2018 then I will no longer have dealings with OCWEN.

Representatives were understanding and polite as well as very knowledgeable. The first one explained who he would be transferring me to and stayed on the line to assure contact was made. The next person very clearly explained everything I needed to know and how to address my situation. These days, this is much appreciated. Thank You.

In the past year, I do not have any problem at all in dealing with Customer service representative. I was able to communicate my needs. I know that there were times that I made the payment late, but when I called they seemed to understand. I feel that your staff care about their client.

The associate who assisted me with my questions was very polite, courteous and knowledgeable with responses to my questions asked. That tells me, Ocwen provides excellent public relations training classes to their hired associates. His professionalism and conduct reflects on the training Ocwen provided.

The conversations that I have had with Ocwen has been unsuccessful. Due to cancer in my family I'm trying to get a lower interest rate. They keep telling me I'm sending the same info as before when that is not true. Ocwen has not been a help to me and my daughter with the Mortgage. There are more lenders on my mortgage that I discovered.

The best service bank thanks. Number in the United States. Is the best on help your situation. Thanks again for the service you have for us. Every time you can count on you year after year for everyone if they problems. Thanks Ocwen Bank.

I recently applied for an equity loan with another company, only to find out that the company could not verify the Title was "Clean" or "Clear". I reached out to Ocwen and they cleared it up for me -- yet, I'm not sure the other company was willing to accept Ocwen explanation; so, I mailed them a complete copy off the HAMP Approval and Subordinate Note that extended and Amended the original Deed/Title. After this experience, which I spent $495 for an appraisal; I would recommend anyone who was approved for a Modification Loan to check their Deed and Title to ensure it is clean and clear because apparently many companies do not want to hold more than the second lien in any property when applying for an equity loan.

I requested help with my Mortgage in 2005. I was given an adjustable rate and new 10 Year mortgage without my authorization. I have requested proof of serving rights and proof of payments. Never received. I'm in Kidney Failure and Heart Failure and they have scheduled the foreclosure sale without mediation. Help.

Ocwen Financial Corp is a predatory lender. They will manipulate the rates without your approval and increase monthly payments without knowledge. Please beware. I will never go through them or recommend them.

To close out escrow/taxes - I have to wait 6 years to do this. 6 years that is too long for seniors to wait. Main object is to pay my house down and try to have extra money to live on. 6 years just too long. Just don't want house to be paid off so you can collect interest. This is just not fair for seniors. No help from anyone mortgage companies or the government...

Ocwen went out of their way to help us rework our mortgage. I have a tenant who is waiting for disability and has been unable to pay--I was making payments on my own until November when I could no longer do so. Ocwen gave me time I needed to resolve my issues and helped me by lowering my interest rate and reinstating my mortgage. Thank you very much!

Hours posted for technical support are until 8pm ET but when you call they close at 5PM. No one can help and to set up an account for online viewing is a joke. I have spent several days and spoken with several people who all claim to get me logged in online and then when I try it doesn't work. They are all incompetent, don't know what they are doing and don't have a clue how to help. And they don't CARE!!! How this company is still in business I don't have a clue. I wish my mortgage was paid off already and I was done with them. The only personnel I speak to are in another country and have a hard time understanding what I want.

Four months in a row we paid additional principal - clearly marked on the payment stub. EVERY time we would get a statement showing that the funds were not applied to principal. Each and every time we'd have to waste an hour or so to call the representative and have the funds applied to principal. With the consistency of the error it seems intentional and with so many customers likely a lucrative mistake to make. So frustrating.

We had wind damaged done to our dwelling due to a severe wind storm that went through our area. We need the loss check endorsed by the mortgagee. They were very friendly and fast with getting this done for us and returned so we can get a contractor to repair the damage.

I called to update contact information. I was unable to change it via the web site. I was curious as to why old phone numbers would re-appear on account. Some numbers were deleted - I never had those numbers. Interesting. Customer service rep. was polite and helpful.

The Customer Service Rep was very knowledgeable and extremely courteous. He was able to set up my payment by phone and answered a couple of other questions I had. I would highly recommend Ocwen to others.

I love this company. They always help customers and company’s employees is very good and friendly. They help customer a lot. I had a mortgage problem and employee name was Asif. He helped me top to bottom. He supports me for my modification since last couple months. He was calling me and help me. Thanks for everything.

I was told that some info was sent to me about furthering my Loan Mod. I never received it. Was told that it was denied. No info was sent to my attorney. I asked the rep if he can sent it again. He told me that he could only send it to my attorney. So why wasn't that done in the beginning. I could not speak to anyone until my attorney sent out an authorization that I could speak on my behalf. I sent my payments out. I asked for a letter stating that my Loan Mod trial was complete. Received it. But I could not speak on my behalf until Ocwen received the authorization. Now I'm waiting on a reversal. I wouldn't stop at send monetary payment but stop at paperwork. Need help please.

Ocwen, provided fantastic, courteous, accurate financial information on my current mortgage while maintaining a complete understanding of the situation the clients are experiencing. I value their continued consideration and always will recommending Ocwen in a positive manner.

Absolute joke of a company! I called for the details of my payoff to find out exactly what would happen when we paid off our mortgage. I was told within 2 days I would have my escrow refund mailed to me, so with the postal service it would be a week or so. A MONTH after the mortgage was paid off I called again, they now tell me 25 days after the mortgage is paid off they will issue a check. What a bunch of liars!!! I can guarantee you if I held my mortgage payment for a month and a half the shoe would not fit on the other foot. I would never consider dealing with this company again, never!!! Keep someone's money for a month and a half that does not belong to you is pure wrong. I hope others read this and heed warning. BTW their email system doesn't work either, they say they will get back to you in 24 hours, another lie.

I am very happy with the way Ocwen helped me keep my home and their understanding of my situation. I almost lost my home and Ocwen was willing to work with me and my situation. Currently I am working on a payment plan and hope to be back on track within a couple of months. I always had great customer service except one time with a female but everyone else was very understanding.

Thank you for hiring the best customer service representatives. Ocwen, thank you for never making me feel intimidated, or afraid, your employees have never pass judgement or made me feel like I don't deserve my home. You guys are the BEST! Thank You.

The customer service agent was fast, efficient, very knowledgeable, pleasant, and explained even more than what I asked. She was able to explain all aspects of my loan including the Hamp incentive and escrow fees.

I only have two complaints: 1) at the end of my mortgage I have several "balloon" payments, which at this time I don't see how I can make, 2) when my principle is reduced because of good payment record, it is implied to the IRS that I have been given cash that I need to pay taxes on. Not true. I have been given no cash.

My husband and I are very excited to give a great recommendation to OCWEN Financial Corporation for their outstanding service to us on our loan. They have always given us superior assistance when needed. They were able to renegotiate new loan terms for us that lowered our interest rate and enabled us to stay in our home. Thank you OCWEN Loan Servicing! If we could give more than 5 stars we would!

I cannot say enough about the patient, knowledgeable and courteous representatives at Ocwen. When I call Ocwen, I always have my questions answered and then some. I definitely would recommend Ocwen to a friend!

Keep messing up amount due - Per our agreement dated 3/22/18 we were due to make an extra payment of ~$2800 which was due to an error by the bank in applying our original modification payment. We made that extra payment of $2800 in March along with the normal March 1 payment of $2800. We followed up with $1400 late in March for April and another $1400 in the beginning of April for April. At the point we should only owe for May 1 in the amount of ~$2800. Per Kathy, $1400 was misapplied to principal and needs to be fixed. Please confirm the above and correct the statement sent on 4/10/18 which shows amount due of $5,262.46. Again, the correct balance for due for May. Should be ~$2800.

They truly are a horrible company to deal with. I went through a refinance with them that they screwed up so badly I was given the option to cancel and get all my money back. I so wish I could have. The government wouldn't let me. They said I started with them and so I had to continue to work with them. Consumer Affairs representative was absolutely no help and could have cared less. Now my loan is back with them and I am wondering how it is that they are allowed to make money on your payment to them by using a third party source. Why are they not taking payments directly like every other business I pay monthly. Total rip off. Please do not use PHH for your banking needs!

Update... Ocwen was responsive to my post. Issues have been resolved...

I have had issues in the past with Ocwen and having to get my loan back up to date for missed payment and had not so great customer service. However this time I called and got a woman who was very compassionate and took the time to explain everything to me. She went above and beyond in helping me get all the information needed to wire transfer my entire amount to bring my account up to date. I even had to call her back to ask a second question and she was able to recall me from earlier in the day and help me. She left me feeling like she actually cared and that I was not just a number in her day. I am very pleased with my experience.

Ocwen customer service representative has been very helpful to me, Especially not too pushy but instead assist to find a solution to the problem. I would gladly recommend Ocwen and definitely use them again.

I was contacted by a representative of Ocwen the next day after first writing the review. The representative knew exactly how to resolve my issue and sent the signed and notarized paperwork to me next day air. I was very pleased with the response.

With early stages of Alzheimer's, I tend to forget when to make my payments. Please keep calling me like you had been. This month I have yet to get a call from you. People don't drop the damn ball. You were doing just fine. Other than that, everything else is just fine.

My recent experience with customer service was a very positive experience. Not only was I given the names of agencies that I can contact for assistance. The agent was very helpful and professional.

My experience with Ocwen has been excellent. The agents that I’ve spoken with are very professional and courteous. They have always answered my questions and any concerns that I may have. It’s a breath of fresh air.

My Customer Service rep was probably the best I’ve EVER had in any business transaction! She was A+++. Professional, understanding, quick, and just downright nice! She listened and was able to immediately solve my request, sending a fax to my tax accountant while I waited!

I was treated with utmost respect when speaking with Customer Service. All my questions were answered completely, and when I did not quite understand something, it was explained to me so that I did understand. I actually enjoyed my experience.

Ocwen is willing to work with me to get my payments up to date. I was unable to make payments because of health issues but Ocwen was willing to work through this with me. I was afraid to speak with them because of that. I finally got the nerve to speak with a representative and it was a real relief. Just make the call and they will work with you. Thanks Ocwen!

Ocwen Loan Servicing was incorrectly notified that I had underpaid my Real Property Taxes. I was able to go the Tax payment website and print a copy showing that tax year 2017 was paid in full and $0.00 was owed. The matter was handled quickly and satisfactorily.

My wife I have been Ocwen customers since 2013. Our previous mortgage company was a homeowners nightmare. After our mortgage was transferred to Ocwen we were able to breathe again. Ocwen worked with us to get our mortgage out of foreclosure and we have been on track. What the other mortgage company wouldn’t do to assist us Ocwen stepped in and our fear of losing our home was gone.

I was a displaced worker. The school where I worked as a counselor for 18 years closed due to lack of funding. At the time I was single and had no other income. Ocwen worked with me on my loan. Every staff member I encountered was helpful, courteous, and friendly. This meant a lot to me, as I was struggling with depression due to the lost of my job.

Very professional and courteous. Listens to all the questions and answers accordingly. They keep their appointment and call you on time. The paperwork and the follow ups are amazing. Thank you again and always looking forward working with you.

Thank you to anyone who has read my letter and thank you to Matthew at Ocwen. I have to say, As unappreciated and kicked to the curb as I had felt last week, Matthew at Ocwen made it all good in the end. He made me feel as though all those years, actually decades of scratching to make on time payments even when in several cases none of my tenants paid their rents I still managed to somehow pay the mortgage's. Matthew made me feel as though all the time and effort did matter. And my clean payment record with them, was completely taken into consideration. I thank you Ocwen for hiring good people like Matthew , Warren ** a happy Ocwen Customer!

I'm paying off a mortgage loan and OCWEN is trying to tack on a $75.00 "Satisfaction Cost" fee. Is this normal? I only have about $200.00 left to pay it off and they want to charge me an extra $75.00? Ridiculous!

I bought my house in 2007 and Ocwen is the third company to service my loan. My only complaint is that because they outsource their customer service, it is sometimes very hard to understand their representatives.

I am a retired teacher who was diagnosed with cancer July 2017. After surgery came chemo and I could no longer substitute. Ocwen worked to assist me navigate my financial crisis through various programs. They were supportive, professional, compassionate, and provided the steps to get back on my feet financially without losing my home. I am very grateful for their service.

The CSP I spoke with was very reassuring. He was patient and willing to take the time to research my issue and sent me exactly what I needed. This was a bit time consuming for him as he had to look back to 2010 to find what I needed. I honestly felt like in today’s world that Customer Service was a thing of the past, but he definitely changed my thoughts on that!! Not positive but believe his number was **.

Absolutely the worst. They say they help. Not here. Was offered assistance through a buyback program. Applied for short sale. Was approved all the way to the closing table then Ocwen would not provide docs needed. Thrown from person to person. They tried to say full disclosure was not made by us. A reputable company realtor and myself in contact with them through the whole process. Called the ombudsman. Got nowhere. Received a letter stating they were not aware of buyback as they sent my realtor approval simultaneously, then told it was in their legal department. Continued to call then sent a letter of denial for not making the deadline! All the while calling and getting the runaround!! Truly upsetting.

My loan through OCWEN was paid off at the beginning of March 2018 and I am still waiting to receive my escrow refund of almost $800.00. I have called several times and have been told that it was mailed out on 3/15/18 as to which I still have not received as of today. I always get a non-speaking English person when I call and was told once that they were putting a stop payment on the check and re-issuing another one to me. I was then told the next day that I had to wait 30 day in order for them to re-issue another check. I don't know what to do about getting my refund!

My experience was great. All my questions were answered and I’m waiting on my annual review to find out what my mortgage payments will be for the rest of the year and to find out how much I will be getting back from my escrow account.

OCWEN is the WORST company EVER! We have been trying to work with them for over a year - No one in that company understands their business - EVERYONE we speak to gives us DIFFERENT conflicting information - Our modification keeps getting denied and each time we call we are told it is for a different reason. All the errors we have encountered are Ocwen's and we can not reach anyone competent enough to help us. They just keep asking us to fill out the same paperwork OVER and OVER and OVER again OR write appeal letter after appeal letter. We are ready to file formal complaints against this company.

I am the legal rep for my mother - Mrs. Leora ** and have been paying the mortgage on our home since my mother passed, March 2006. I requested and received the payment history but I needed bank info for the lawyer to show the proof that I have been paying the bill.

My experience with Ocwen has been very positive. The Ocwen representatives have demonstrated sensitivity to my financial situation. They demonstrated professionalism and a high degree of knowledge regarding my situation.

I have had nothing but horrible experiences with OCWEN. When I call, I always get a non-English speaking person. There is no accurate accounts of discussions put into the system. I called on a Monday to discuss a hardship. Called back on Thursday of the same week and the rep stated that there was no record of my phone call. I was late on a payment and when I called to make the payment, they refused. This now goes on my credit report as paying late for 60 days.

Well today 3/24/18 I leave OCWEN handle my escrow (going to change). Today I get my mortgage bill in the mail & again like the last few months it has gone up & I did not know why. Well today I went over everything & come to find out instead of my escrow going down like it should have because my insurance was costing me over $1200 a year & I found another company that gave me more coverage for only $765.00 year & I got my taxes lowered also. Well today I find out that I now have no homeowners insurance because apparently OCWEN canceled it & signed me up for their homeowners insurance but get this, their insurance ONLY covers the house structural & nothing else so says the guy I talked with & yes I got pissed & told him off & then he said, "I will switch you to a manager because this is not right." & so he switched me to her (Holly **).

Our mortgage was turned over to them for bankruptcy claim and they increased our monthly payment without notifying us and now we are on our feet again, we are in jeopardy of refinancing because of their tacking on late fees when we have continued to pay our previous monthly rate religiously for 8 years!!! They are a blood-sucking immoral institution!

OCWEN is more than a mortgage company. It is apparent that they train their staff to be more than just a bill collector. They are compassionate and they work hard at coming up with solutions and options if you are in a difficult situation. They are always available, courteous, reasonable and fair.

I originally had a loan with another mortgage company who sold it and resold it until Ocwen got it. I was in the process of refinancing when the market fell apart at which time Ocwen wanted nothing to do with a refinance and cut the process off just prior to setting up the final appointments. Due to financial issues I was unable to get caught up on the ARM and did a loan modification. It was still difficult and I ended up in Ch 13 but again did another loan finance in 2017. After 3 months of on-time payments I received a letter saying the modification was no longer valid because I didn't submit it timely. I followed the directions that said it could be sent in or "the first payment made on time" would be sufficient.