Onity Mortgage Reviews

Very professional staff and he was very helpful assisting me with my issue. I would recommend this bank to anyone. If I ever need any information in regards to my account I will with no doubt get in touch with the customer service. Thank you again!

Excellent! Courteous, knowledgeable, friendly. It was a pleasure talking to him. The entire company is first rate. I would recommend OCWEN to anybody and everybody. They are always available to answer any questions or concerns I have. I really can't praise them enough.

Had questions concerning taxes paid in 2017, representative answered all of my question and provided the requested copies before phone call ended. Representative was very knowledgeable in the area that I required assistance and was very professional.

My experience with Ocwen mortgage has been wonderful. They're so supportive & patient with all of my issues. Even though my home went into foreclosure the representative Adrian is the most kind, patient & helpful. They were extremely generous with their time and afforded me all the help I could've asked for. I would highly recommend this company to anyone interested in using them as a mortgage provider.

Ocwen cares about keeping customers in their home. There are 2 names on the mortgage and when I sent proof I was paying the mortgage alone, they worked with me to come up with the best modification possible. My interest rate dropped from 12 to 3.2.

During my recent conversation with the customer relations manager, a certain Michael **, he exhibited a high degree of professional conduct of answering my questions to the best of his abilities and to my satisfaction.

Ocwen has been good to me and provide good service and has a customer friendly Website. Quick quality information. I know that they are there to help when needed a pleasure to business with a Customer oriented company.

Ocwen is the most reasonable and wonderful company I have ever dealt with as far as modifying (re-financing) my mortgage goes. The interest rate, payments, and customer service is the best. I would definitely recommend to all my Family and Friends. THANK YOU.

I called Ocwen to request Ocwen notify the Credit Bureaus that I had paid off my mortgage and to request that copies of Tax Documents be sent to me at my new address. I received excellent customer service from the call center person. (I’m sorry I do not recall her name.)

Ocwen relationship manager never available. They got the paperwork in time for modification but now say they can't read it and now it's too late to modify loan. This caused a foreclosed on my house. I now am homeless. I got different answers every time I spoke to a different person. I thought I was good to go then boom. I'm not and out of chances. I lost my home. Thinking of getting a lawyer. They way I got treated and no calls or emails regarding the paperwork is grounds for a lawsuit. I'm now homeless. Not sure but think bank owned. I thought it was an horrible to just totally shut me out the lady 15 days nothing. No chance to look into option.

Ocwen, Is the worst servicing company out there, I have requested a copy of their guideline and have yet to get them. They are under a lawsuit from the CFS for the customer services conduct. They have been telling homeowners the wrong information, Misplacing mortgage payment with the system call REALServicing which they know is incorrect. This has cause owners payments to be applied then removed and then places a late fee. Just not a good company.

In 2012 I was approved on a HAMP program that allowed my mortgage balance to be deferred over a period of 3 years if I did not default 3 full month payments at the end of any month. The interest rate is fixed for 30 years at 2%. I accepted offer and made all payments on time the first and second year and was given my adjustment of 38k on 8/7/14. During the 3rd year I missed a payment in June which I was gonna pay both in July. I was contacted by Ocwen in July and the person offered to put me on a repayment plan stating that I could simply pay extra for a short amount of time and catch up the payment that was missed, so instead of my payment being $459 it would be $540 a month which was a $91 difference and the plan would expire after 11 months and my payment would go back to the $449.

Recently I discovered that I made my house payment early in error so I called Ocwen and talked with Roy. He looked into my account and sure enough I made my payment date was for the month prior so Roy helped me by correcting my payment to reflect the month it was to be made for. Roy was friendly and couldn't help me enough. I have been with Ocwen for almost 10 years and have always had a good experience.

I almost lost my home due to employment and divorce. I was frustrated when trying to make arrangements under servicing management of American Home Mortgage (AMSI) after several attempts while the company lost documents more than 3 occasions. Moving forward 5 years under the reorganized business model of Ocwen I was treated with patience and willingness to save my home. The relationship manager was thorough and everything discussed was followed up through phone, email and snail mail. I was able to stay in my home and make affordable arrangements going forward. Thank you Ocwen.

I had very nice experience with my relationship manager Jason **. He went beyond and was very helpful every time when I talk to him. That means a lot to me. He was very polite, knowledgeable and respectful to me. I am looking forward to speak with him every time cause I know he will be very nice and helpful. He is real treasure for your company.

Greeted very professional, information and instructions very clear. Rest of conversation from representative was to my well being and if they could be of any assistance now and in the future. Very pleased.

When I closed the deal on my house I was with a mortgage company. When the first payment was due I got a letter saying that Ocwen was the one that would be serving my loan now. The first payment has increased considerably compared to what I was told that I would be paying. So I called them over the phone and I told them I didn't understand where the increase was coming from, I just bought the house. They apologized and put the mortgage back to what it was set up to be. In November of last year they have increased the mortgage, I called them. They told me that they run an analysis with the tax property and insurance increased that I would be paying that amount.

After several months of paperwork; We finally received our Modification approved. We have read several reviews about Ocwen; But I think They are more Customer Oriented Company. We are keeping our Home and the payment is under our budget. Thanks so much.

I had no problems, your representatives was very courteous & professional! They located how my payment was being made. I have never had any problems with your employees. They have always treated me in a professional way and solved any problems I have had, explaining things so I can understand.

Call that I made on 01/27/2018 regarding county taxes. The rep was very courteous and professional. He was polite and assuring. I give him 2 thumbs up. He showed concerns and offered to send me documents to prove that they did make payment for my county taxes for 2017. I declined b/c I could see that when I logged into my account.

I've been working with this company on a trial modification, paying every month for the past 8 months to find out they had sold my mortgage to another company who's been paying our taxes and other stuff and was suppose to be getting it back. But now it is saying we are in foreclosure with the other company and it's affecting our credit. When asked where our money is and documentation for what they have been doing with our money we get the runaround and asked for more money for fees and other issues that they didn't tell us up front. We have now refused to send any more money until they tell us where our money is and that they have our mortgage. I feel like we've been scammed!! Not happy at all.

Purchased my house in 2015 that was mortgaged by previous owners with Ocwen. The loans were paid off and the title company provided title insurance. Ocwen did not follow up and release a lien on the secondary loan. I am trying to sell my house but cannot because Ocwen is not releasing the lien. They were notified more than 8 weeks ago. I am about to lose the sale of my house.

When I realize I was at the end of my rope and foreclosure on my home was the last remedy I turn to the government to see that maybe there is any program that might be of assistance! After going through the paperwork and the wait much to my surprise I was accepted. After dealing with the government program and keeping up on our agreement Ocwen was involve from the beginning. After a few years the government program system totally turn my account over to Ocwen. They are great and always are willing to talk IN PERSON to help answer and guide me with issues no matter (to me) how stupid it is.

I had a home mortgage with PHH for many years **. In June of 2016, I paid off the mortgage. In 2017, I discovered that the loan was still appearing on my credit report. I called three times to find out why they had not sent a lien release to my county clerk. They said they did. The clerk said they did not receive. Twice I asked for PHH to send me a copy of the lien release, which by law they are supposed to provide me. I wrote a letter asking for a copy of it. It has been over a month and I have not heard a word from PHH and the loan still appears on my credit report. I am trying to do a reverse mortgage, but cannot due to the PHH mortgage still appearing on my credit report.

I really don't like calling customer service numbers for various reasons. However, I gave Ocwen customer service a call. I am pleased that I spoke with a Representative that was very knowledgeable, patient and courteous. He also made suggestions for other relevant services.

PHH has caused more stress and trauma than losing my home, job and town due to Hurricane Harvey, I was given 3 month deferred payments Sept-Dec 1. Told I qualified for up to 12 months. On Dec 1 asked for 3 more months only. I was given “homework that never satisfied them.“ Ex: Need second page of bank statements even though it was blank etc. This was 2-3 calls weekly and everyone would give me different info. My case manager was always condescending and made me cry. I was sent a notice that all paperwork etc was due by 2/4/2018.

I have seen a constant improvement since I have had you as my servicer. My question was regarding the increases on my monthly payment which I hope to reduce. The person I talked to was courteous and knowledgeable to find the answers. I have a strong accent. I was raised in Spain and I was older when I came and it just does not go away. He was not condescending.

I just finished the survey, which had one question. I would feel remiss if I didn't acknowledge Carlos's (Representative) stellar assistance with my escrow question as well as taxes and insurance. He was very helpful, informative, and courteous.

I have had a very good cordial relationship with Ocwen. They have helped me retain and remain in my home throughout the years, the staff is always there to help and I have never had any bad responses from them... Thank you Ocwen.

The customer service team are polite, they give you their badge number and name in case you need to refer back to them at a later date. The team of employees are very helpful in providing you with problems you may be having at the time. I had a problem when my daughter lost her job and had to move in with me, thus, decreasing my income to help them. When I talked with someone in customer service, they were able to lower my mortgage by approving a modification to reduce my mortgage so that I was able to stay in my home. I am so grateful for that.

The agent acted very professionally regarding my concern, however the 1400.00 showed paid on the 12 Jan was to be returned to my bank as same was an over payment. To date NOTHING has been done and at this late stage it makes no sense, which gives me the impression that this was how Ocwen wanted it to be. Unfortunately I was abroad and did not monitor my account until 23 Jan when I returned. The refund should have been set up from 12 Jan which should have taken maybe up to 5 days to show in my account. I will pay my next mortgage in March.

I have been with Ocwen for many years and found them to be extremely helpful and responsive to my needs. As we all have, highs and lows which I am at a High. They have helped me more when I was in need of support and they were with me to get over the humps.

When I had this problem Ocwen sat down with me on the phone and worked it out. I have always had a good experience with the service people. When I call my account person whatever question I have was always answered in a friendly manner. I never had to call but one time to get my questions taken care of.

I have nothing but good things to say about Ocwen Customer Service. They have worked with me in a straight-forward, honest, helpful, and courteous manner with all things related to my home mortgage service account, and I am very grateful. Yes, I would whole-heartedly recommend Ocwen Loan Servicing, LLC to anyone looking for a high quality company to place their mortgage service payment account with!

I made the January payment in Dec. and I thought that I had cancelled the January automatic one on your website! I had not and your representative explained that I needed to do it through my bank which I did. It was all made very clear to me by your excellent representative.

Ocwen has been very responsive to my needs as a homeowner. I was in need of a modification and my case was handled efficiently and courteously. I was contacted and kept in the loop at all phases and most importantly, I feel that they really listened to my situation. I am pleased with the result.

Ocwen was a big help in my family keeping our home, they worked with us to get through the Harp. During and after that and currently anytime I need help or clarification they are always easy to get on the phone, they always talk clear and have great data, they ask good questions and always have been understanding and are clear about what is possible. This is a great company that really does solve problems, it would not be saying too much that at least in my case Ocwen even achieves morality, which is difficult to do in a for-profit business. Ocwen might be the best customer service company in the United States.

My experience with Ocwen has always been exceptional. When we went paperless, I didn't check my statements for several months causing our online account to become inactive. That resulted in our not being able to log in. I called customer service expecting an unfriendly, condescending representative to scold me and make it difficult to reset our account. I found the opposite. The man was kind, friendly, and helpful. He had us back on track in just a few minutes. What a relief! I am a satisfied client.

Shannon ** was great and she does her job very well. Please make her a manager. She is great in short sale department and any other department. She is an asset to your company. If you have any questions please feel free to call **.

I would not be in my home if it were not for the programs offered by Ocwen. I have established an amazing relationship with my relationship manager. Whenever I share my experiences with friends and family, they often tell me their mortgage company is not like that. I know of people who lost their homes because the mortgage company would not work with them. I am grateful for Ocwen.

Re-assignment of a "suspense payment" - The customer service representative was very helpful and seemed to want to resolve my issue. Prompt and left nothing out, even noticing a payment I was not aware of. Excellent service!

The customer service is very friendly and advisable, always respond properly with respect and care. I really appreciate their service and I have no issues or complaint with them. Keep up the good work.

I made a payment which was partially destroyed in the mail and returned to me. The payment was late by the time it was returned. I contacted the company and was immediately put at ease about the situation. The person was very professional, courteous and informative. No late fees were charged and my payment history remains clean. I was impressed with the thoroughness and speed of the transaction.

Ocwen has consistently been in favor of my needs as a homeowner. The Compassion that they show for a person, with real everyday problems, one they could relate to as a customer, not a 1/5 multiple choice format to choose from employee, at a Mortgage company that is trained to answer the phone's for the day, tell the customer about their multiple choice questions offered up in order to be able to further assist them. Well as we all know, life is , and always will be , Just one surprise after another, some good, some bad, but definitely fall under much more than a 1-5 odds that all & everyone's individual, circumstances, would have A LOT more, multiple reasons why they need compassion and understanding with their individual circumstances.

Ocwen has been very good about keeping scheduled appointment calls and striving for ways to help my family when we have had financial struggles to avoid losing our home. Our relationship manager has always been very courteous and professional.

Account taken out of escrow without any notice. Continue to include escrow payment in monthly payments. Have been trying to get this issue fixed since June 2017 and still not resolved.

We refinanced our home in Springfield, VA through Ocwen Financial Service. When a problem arose or I requested some documentation about the servicing of the loan, Ocwen was readily there to assist. We recently sold our home to retire to North Carolina thus ending a good relationship with our lender.

My experience with Ocwen Financial has been very positive. Their employees are always friendly, professional, very helpful, & if the person you're talking to doesn’t have the answers they are more than happy to find the right person to help you. I’ve been with Ocwen for several years and have not experienced any bad occasions. I would recommend to a friend or family member.

My wife and daughter had a terrible accident and my daughter died at 24 yrs old. My wife is now permanent disabled. The Ocwen people don't care and instead of helping me modified her mortgage has destroyed her credit. She is on social security disability and Ocwen violated the credit reporting act ,and destroyed my disabled wife's credit. As a result they are kicking my disabled wife and me and other children out of my own home. I asked them just to modify the mortgage so my wife can pass in her own home. Ocwen destroyed my wife's credit and made it impossible to get her medication. I need someone to help us. Please.

Your customer service rep was quite helpful and very knowledgeable. I very much appreciate your quick time in answering my call and when I was placed on hold it was for a very brief time. I wish all companies had as helpful and people friendly reps as you guys have. Thank you so much. I never have had a bad experience in calling you.

I have contacted Ocwen Servicing multiple times on my mom's loan, it is incredibly frustrating trying to work with this company and even more frustrating that they are completely ignorant to the fact that what they are doing is illegal. Here are some of the issues I am trying to get resolved: Ocwen neglected to pay the Home Owners Insurance on time and the policy was cancelled. They are collecting double for the taxes due on the home, I have contacted them and they justify this by stating that they did a escrow forecast for the previous year and this is what they accessed for the what they should be collecting, the taxes are 5119 annually, they are collecting 9,756.

We received a loan modification... Yippee... They raised our rate by almost a point. And raised our payment by 200 per month and they told us to not make payments until it was done. When we asked why they said it was the best deal for the investor. IF YOU are ever forced in dealing with this company I urge you to find the quickest way to move away.

I've had Ocwen for several years now, over 5 and I have to say I have not had any problems with them servicing my home mortgage. They have worked with me on any problems I've had which have not been many. Helped with modification loans when I have gone through job changes. Overall the service has been great.

Purchased house in 2004 with, what are real estate agent describe as "creative financing". One primary lender (Adjustable Rates), and a secondary lender (Balloon). Due to unforeseen circumstances we fell behind on both mortgages. In February, 2017 we had a house fire, totally gutting one bedroom and heavy smoke damage to bath, living room and kitchen. (Insurance was for "structure only".) When we were finally able to live in the house again (10 weeks) I started working with lenders to work out arrangements with them.

My husband had became disabled in August of 2017. He no longer has an income. He was finally approved for permanent disability but will not receive payments until March of 2018. He receives $154.00 per week for temporary disablement. This is obviously not enough money to pay all the bills and the mortgage. His permanent amount will not be enough either. We struggled with what to do and finally chose to do a deed in lieu. Ocwen has been extremely courteous and understanding. They have never made us feel bad about our decision. We truly appreciate them!

It is always a pleasure to speak with my relationship manager. He is polite and sympathetic to my hardship. However, there were many attempts to lower my payments. My wife is fighting an illness which increases medical expenses in addition to the cost of health insurance. I am currently behind with payments and need their help. I'm receiving threatening letters regarding foreclosure. We have no option to leave our home. Final modification paperwork had been sent to me for signature too late which forced me to reapply. This increased our balance. Now, the balance is twice the amount of purchase 14 years ago. I have a new manager now. Hoping for the best and praying.

My Wife and I have been very satisfied with the service we have received since we were switched to OCWEN from our previous Mortgage Company GE. They helped us with lowering our Mortgage Payment by President Obama's program. However we will have to pay a Balloon payment at the end of the term. They have said they will work with us should we ever have a problem that would cause us to not be able to make our Mortgage payment. Other than that all is good between us and OCWEN.

I contacted Ocwen when my insurance company sent me a letter asking about unpaid homeowners insurance. Their response was immediate but was encrypted and was not sure how to obtain it as I am not computer educated.

My house was in early stages of foreclosure, AND at last minute OCWEN was able to get me a deal by which payments were lowered, temporarily but lowered enough that when I DO refinance it will be easier, BECAUSE I have been and will continue to make the monthly payment.

I have experienced very positive feedback from Ocwen Loan Servicing company representatives. Any question I have had has been answered quickly and in a timely manner. I am very appreciative of the service I have received. Their attention to detail is also appreciated. Thank you for your service.

My account remains past due after many years and no fault of mine. When my loan was transferred to Ocwen, it showed I had missed a payment. I never missed not one payment on this account and was always on time. But the company before Ocwen took one of my payments and put it in escrow, when after several months they discovered the error they said they would fix it. They did not, the account transferred to Ocwen. Ocwen said it was not their problem, they could not fix it., So I have written several letters, no solution.

I've had a wonderful experience with Ocwen. They saved me money by sharing the HAMP program with me. Anytime I call customer service, they are friendly and efficient. I feel fortunate to have this company holding my mortgage. I hope they will be around a long time.

I recently made a call to Ocwen regarding my mortgage. The representative was very professional and pleasant to deal with. They were knowledgeable about my issue and advised me on a solution. The representative was easy to understand and I felt that they gave me the attention I needed (without making me feel rushed). This was an extremely pleasant experience for me! Thank you!

To my knowledge and experience, Ocwen is to me the best mortgage company in the world. They care about their customers and nothing can beat that. Anyone came to me asking about a mortgage company, I would send them to Ocwen. They are the BEST.

When speaking to the customer service representative I felt comfortable and at ease while explaining my financial situation. At all times during the past year I never felt ashamed or pressured regarding my delinquent account. Your employees have been compassionate and understanding. Thank you!

I never had problems with my mortgage payments, One day my mortgage invoices came from Ocwen. Now I have nothing but problems and frustrations, not counting with the enormous amount of trash mail begging for refinancing applications. Last month they refused to cash my mortgage check sent on the 1st, then they told me that I needed to pay over the phone with fees added, I had to beg them to dismiss the fees, and they assured me that they would not cash the check I had already submitted, but if they did and the check had a stop order, that they would charge me another horrible fee, even though they already got a second payment over the phone. Well, they did cash the check on the 17th. A double payment of over $3000 each ($6000) was taken in one month. Nothing but crooks and irresponsible organization. I'm out of Ocwen and in the process of refinancing through a different lender. No more Ocwen thank God.

I have had nothing but problems since I went with PHH Mortgage Servicing. My first statement was sent to the rental property address not my mailing address. I only went with this refinance because my financial advisor said he could get us good rates. The closing costs and escrow fees pretty much made that not to be a true statement. The annual tax forms came from the mortgage company and there was no interest shown for all of the money in my impound account.

I have lived in my home for over 25 years. Our mortgage was sold to Ocwen 10 years ago. There were issues at the beginning - not being notified of the change, charging us with homeowner's insurance when we had provided copies to them multiple times and posting our payment on the right account. Our account with Ocwen was set up on automatic payment through our debit card. My card was lost and received a replacement. Due to the change, our mortgage was not paid and we received no notification. Ever. Once we realized what happened, Ocwen would not accept payment to make our account current, much less talk to us. Ocwen had put us in foreclosure. The first actual notification was from a lawyer that the property had been transferred to a Ocwen company and we had to leave.

Ocwen has treated me humanely and stood with me during long period of unemployment. A case manager was assigned to me. She kept in close contact helping me find ways to modify my loan. After getting a job, I qualified for a loan modification and the process was quick. I owe great amount of gratitude to Ocwen and its dedicated staff. Thank you!

I bought a house in 06/2006 in Tampa, FL through USAA. PHH bought the mortgage shortly thereafter. I can’t recall any major issues until I received orders to move to Little Rock AFB in 10/2010. I had the house on the market as early as 07/2010 with no offers. 11/2010 I received a low ball offer from an investor, this is where my nightmare with them began. I don’t know how many times I sent them the same paperwork with it being lost each time. I would be assigned a “loan officer” who I could never get on the phone. Then when I was able to get a live person on the phone I was told that person no longer works with them and I’d be assigned a new loan officer and have to submit the paperwork again. It literally took them until 07/2011 to say the short sale was approved, 8 months after the offer was submitted. No investor is going to wait for 8 months for a short sale.

Going thru another lying situation with this place. Was told by a case manager and instructed on a serious transaction. This was to prevent foreclosure on a second property. Well he was full of total **. Can swim out of this, but it comes with a lot of stress. Welcome 2018. The only thing they are concerned with is the 3 question survey after causing chaos... Country is going down the toilet... Hope it does. Screw PHH!!!

Ocwen changed their loss endorsement process between the first and second insurance check after representing there would be no change in the way they endorsed the check. Repairs to premise were authorized based on assurance from Ocwen. Repairs were completed and inspected months ago and Ocwen refuses to endorse the check from State Farm Lloyds. Payment to the contractor has not been made and a lien is being placed on the property. Have filed complaint with Attorney General of the State of Texas, Consumer Protection Fraud Bureau, and Federal Trade Commission. Looking for an attorney to initiate a Class Action Lawsuit Suite. Ocwen issued cease and desist order by the State of Texas and can no longer issue mortgages in Texas. God help you if you have any involvement with Ocwen. They are a sleazeball operation!

This company is as terrible as a mortgage company can be. They will do anything to get your business but once they have it they will scam you by adding products to your account, mishandling escrow and insurance payments and illegally starting foreclosures as well as sending threatening letters to customers regardless of whether the customers are following through on their end, making payments etc. My grandmother is 82 and even though she stills lives at home they "decided" she doesn't live there and are threatening to take her home away, at which point she would be homeless. She has dementia and is 100% disabled, due to her severe health problems she requires a great deal of healthcare which, due to the mortgage company's tactics can no longer be provided, at least not at this time.

Luckily, we don't need this company and I will pull our financing this week to another bank, but they have extremely poor communication and processing of insurance claim money post Harvey. They escrow your repair checks from the insurance company and create extreme hurdles for you to jump through to get the money to pay your contractors. Luckily, our repairs were within our own budget and we could float the contractors the money while waiting on PHH but their service is horrible and I wouldn't finance even a very small project through this company. Looking forward to moving our business for our weekend rental property to one of our other banking institutions.

These people cut my income to a third then made me pay off all kinds of accounts and at the end they denied me for too many obligations. After I paid off all my debt they used that excuse. They're a bunch of crooks. Stay clear and don’t even waste your time. I ended up using my local bank and now I’m done.

My husband and I are very satisfied with Ocwen Loan Servicing. They are always there to help when we need them.They are polite and do everything they can to help when problems arise. I have recommended Ocwen when my sister was refinancing and now she too is a happy Ocwen customer!!

I had a smooth experience w/ Ocwen until I wanted to refinance my primary mortgage. I had the intention to keep the HELOC for at least another year. When I was informed it would cost me $200 to subordinate the loan, I decided to pay it off and Ocwen lost the interest it could have made if I had continued to hold the loan. I was not paying $200 for the paperwork processing. Ocwen lost my business for a $200 charge.

I'm hereby introduce Ocwen mortgage to homeowners who need a help keeping their home. I almost lost my home but Ocwen save me and I retain my home. They refinancing my home and issued some credit over $80,000.00 to fast built equity on my home, to honest there's no bank will do that, so please go to their website or call them on the phone. Their experience customer service are there to serve you. They also open on weekend. They will assign you to relationship manager. Talk to relationship manager, explain your financial problem to him or her, and believe me he/she will take it from there.

Ocwen has truly been a blessing to our family. We were on the verge of losing our home and Ocwen modified our loan agreement that enabled us to make our payments and keep our home. We learned since then to manage our income much better and life is good now. Thank you Ocwen.

Incredibly helpful customer service rep. Needed to understand why my mortgage payment had increased. The rep went over my account and explained everything to me. I was then able to look into obtaining new Home Owner Insurance rates that would help bring down my payment.

Ocwen worked with my wife and I to save our home after a couple of years of severe medical issues. I am glad that they are not in the real estate business but truly in the mortgage business and working with people to stay in their homes.

Ocwen provided a great experience. I didn’t have any issues contacting customer service or logging into my online account. I would recommend your loan service to my family and friends. Thanks for the support and quick turnaround while processing my final loan payment.

Very pleased with the folks I worked with (helped me immensely) while going through the refinance program from beginning to end. Email and phone communications were wonderful and getting the required information to the right people was a breeze.

I was given all the information that I requested, I gave my data to make it easier for the prospect of a modification loan. He was always on a professional level with me. He gave me a time and date that he will call back. I will be sent by email the application form for my wife and I to fill out and get all my document in order, to email back.

Due to going through a very messy divorce, I fell behind on my mortgage. The relationship manager at Ocwen Sunny **, helped me to get a loan modification on my current mortgage. All of the relationship managers at Ocwen have always been so helpful to me. I would have been homeless had it not been for their help with this. I want to Thank them again for their help and the care that they showed to me.

Ocwen is by far one of the best, if not the best, when it comes to customer service. I have had 2 loan modifications since 2009 and have always been treated in a caring manner from anyone I spoke with. Being in the retail business myself I often secure financing for my customers and I often hear horror stories from people who have difficulty with their Mortgage companies and I always tell them of the GREAT experiences I have had with Ocwen. I believe their CS Reps at Ocwen receive great training and deserve the highest grades on any survey.

Ocwen has a great customer service department. Well organized and very skillful in care for mortgage issues and modifications. Ocwen has grown in the past four years to be one of the top mortgage servicing companies of all times. I appreciate all the mortgage assistance from Ocwen and care for my loan.

I have been with OCWEN for the past ten years or so. I have experienced financial problems due to divorce and as a head of the family, and high cost of living in the Washington Metro. OCWEN works with me even when I have been defaulted on my payments for two months; OCWEN always works with me to bring me current. I have a personal Manager, assigned to me that I can call anytime. In short, I have been able to keep my home when others have lost theirs, OCWEN's communication lines are open 24-7.

Ocwen assigned a relationship manager (plus) that has been very supportive and assisted us in keeping our home. He continually strives to aid us during several unforeseen circumstances. Loss of job, hurricane and even a medical issue which resulted in me unable to work. Thank You.

There was an issue with my homeowner's policy that one call to Ocwen solved the matter swiftly. The team member I was directed to was able to put me on hold and contact the insurer and rectify the problem. Customer service was friendly and professional. A followup was rendered to assure my satisfaction. If everything was this easy, we wouldn't have any problems. Thank you.

Issue: Required assistance with late payment. Service: The person on the phone was patient, kind, listened carefully, efficient, and helped me submit the payment. I accomplished what I needed to do very quickly.

The Ocwen Representative - Rimit (sp) was very concerned for my needs and tried to do everything possible to ensure my happiness. I am very please with the service and the Account Representative. Have and will recommend them to any friend, family or acquaintance.

As the economy soured, homeowners lost their homes, banks recuperated people's home, foreclosed increased. My experience with OCWEN illustrated different mode. I became defenseless economically, Ocwen employed patience to help me return on my feet.

Ocwen has been servicing my home mortgage for many years. During this time, I have had to contact them on numerous occasions. Once, regarding a loan modification, and most recently, due to falling seriously behind on my payments, as a result of a divorce action. Their customer service has always been outstanding. In addition, I have never had any problems with insurance and property taxes being paid on time.

Ocwen must have a crystal ball as every year they "predict" a shortage in our escrow and demand an increased payment. Every time we try to get out of the escrow, they magically invent yet another reason why they won't let us do so. First it was our payments had to be current for two years. We passed that hurdle, and now they are saying our loan to value ratio isn't what they want it to be. I am thisclose to contacting an attorney as I am sick to death of their deceptive practices. I would not borrow another cent from them EVER and plan to badmouth this company to everyone I know. Ocwen SUCKS!

Ocwen has been working with me in every way possible to reestablish my credibility. I am so grateful and they have a great customer service team. I would recommend Ocwen to others who are interested in financing a home. I trust that they will be satisfied.

When speaking with my relationship manager, Murali, I’ve always felt valued as a customer. His professionalism and knowledge of process and procedures were an asset to me. I was able to go through the process (loan modification) and am waiting final approval.

I would agree with everything negative I have read about this company. If I could rate it minus stars I would. I bought my house 3 1/2 years ago and Lender Live held my mortgage for a while and then sold it to PHH Mortgage. PHH called me in June of 2017 and asked me if I would like to lower my monthly payments. They of course pre-qualified me and said there should be no problems. I immediately sent them all of the information that they asked for. For the next 5 months they would call every few days saying they needed more information, asking sometimes for information that did not exist. I receive a paycheck from a company and they insisted on that company's information that had nothing to do with my loan. They insisted on me paying my property taxes two months prior to their due date to confirm I could afford it. I did.

I could hardly ever understand any of the customer service people. They are in another country because the sound is low and they speak the most choppy mispronounced words you've ever heard. Every time I called them I had to request another person who speaks English. I'm so glad my loan got transferred. I hope I never have to deal with these idiots again.

I am so fortunate to have the Ocwen Loan services as my mortgage carrier, they are the most organize, customer service oriented and caring company ever. I was not able to afford my mortgage payments anymore due to life events, the Ocwen team/my relationship manager find any way possible to lower my mortgage. My relationship manager is amazing!! Very caring people, not robots. My daughter's and I thank Ocwen Loan Services very much for all the help. We truly appreciate you.

Without Ocwen Servicing and Wells Fargo Bank my family and I would have lost our home several times. They could NOT be more helpful and understanding. They truly go above and beyond to help you save your home not lose it. TOP NOTCH. Could not imagine any better exist.

Ocwen has been very helpful and willing to help us stay in our home. I was laid off in 2011, we modified our mortgage with no issues. Ocwen representatives are very helpful in taking you through the steps that are need to help you.

OCWEN helped family stay in our home after I becoming disabled couldn't work anymore. They directed me to the HARP program, OCWEN found a way backed by this program, it was instrumental for our family.

I was missing my mailed November mortgage account statement and I mailed a check 11-1-17 to the PO Box 24738, W P B. The payment was not recorded and the check was missing. Assistance helped resolve the situation and the check was cancelled. My late payment and current payments were made by phone correcting and resolving my problem. Excellent assistance from ** to solve my situation. Thanks.

Very Good. Relationship manager was very accommodating in scheduling my payment for January 1, 2018. Repayment plan was re written to accommodate the balance on the repayment portion having already making substantial payments on the catch up. Thank you.

During my last conversation with my relationship manager, he was very thorough and compassionate to my situation and made sure any unanswered questions were taken cared of. I REALLY HAVE TO SAY YOU REALLY DO CARE ABOUT YOUR CUSTOMER'S SITUATIONS AND HARDSHIPS, THANK YOU VERY MUCH.

Loan #**, I have been a long time Ocwen customer, I applied 3 times for a loan modification and Ocwen has declined my application telling me that at this time I do not qualify for a modification, my income has declined and I am having a hard time, If they really want to help they can extend the term of my loan and put a fix interest rate but since they always set the value of my home very high they just tell me to sell, I have dispute the value before with comparables but they don’t care.

Recently I sent an Insurance Claims check for hurricane damage from ST. Johns Insurance for endorsement. I thought that it was a simple procedure. I did not anticipate going through the third degree just to get the check endorsed and return to me for deposit. It was the most frustrating experience I have ever had. I sincerely hope that will be my first and last experience dealing with anyone at Ocwen's Insurance Claims Dept.

My initial call involved a late charge discrepancy listed on my 11/20/2017 statement. It was corrected and the Service Rep. mentioned other MTG solutions & my call was transferred to the Homeward Res. Dept. My concerns/needs were met.

I was a member of the Ocwen mortgage. They were very helpful, easy to understand, and answered all my questions, they helped me through rough times, did everything they could do to help me. I was very pleased for all they did for me, and recommend them to anyone looking for a mortgage co.

Ocwen Loan refuses to adjust my first and second high interest only, balloon mortgage to low interest fixed rate that fits my income. My current mortgage debt to income ratio is 57%. I have good credit report with a proven track record of making my payments on time. I have owned my home for 13 years with zero late payments. Ocwen gave me a modification on my first mortgage which was a waste of time. It didn't solve anything. My current interests rates are 3.4% which matures in 2035 and 11.9% matures in 2019, both are interest only loans. The original loan amount in 2004 was $115,410. My current principal balance is $109,000. This means I have only been allowed to pay $6,410 in principal over 13 years. I have suffered emotional distress over the terms of my loan. Ocwen has set me up to fail and lose my house. I do not know who to turn to. Ocwen Loan have me strapped.

I have been with Ocwen Mortgage for several years. I am not very happy with them due to their failure to remove the mortgage insurance. I have made monthly payments to Ocwen over 5 years and I never have missed a payment or been late. I have sent several letters to have the mortgage insurance removed but always get the standard excuse. I have discussed the problem with other companies and was informed Ocwen is the worst company to deal with in the removal of mortgage insurance. Mortgage insurance is added to the loan in the beginning of the loan in case the loan is defaulted and foreclosed on therefore the lender would not take the loss.

We had no problems with OCWEN when we needed to have information about our account or how we needed to provide information to them. They were always courteous and friendly and helpful. All employees knew the information being asked and where or who we needed to talk to. I would recommend them to anyone looking for a easy to use friendly environment.

As of today the 28th of November 2017, I really satisfy with Ocwen Loan Services. Because it's almost 10 years since I am doing business with the Company I don't have any complaint about my Loan.

I thank Ocwen Fin. Corp for helping me these 15 plus years as a homeowner. If I could explain the incidents that happened to me, it would not be believed! Ocwen has helped always and redid the mortgage lower! Thanks again and God bless Ocwen!

Back several years ago I called Ocwen to let them know that my job was in jeopardy and my hours were cut in half. I told them I was afraid I would fall behind on my mortgage payments. They were wonderful to me in my crisis. They pulled a miracle out and reduced my interest and payments where I could make the payments. I am still living in the same house today. Thank you Ocwen!

When we contacted Ocwen to obtain information and assistance, we were surprised to find a representative well informed and showing and unusual willingness to help. In the followed calls we have had the same treatment with each representative.

I have had this loan for almost 6 years. I have only once received my statement late. Every time I've called with a question I received my answers right away. I appreciate a company so easy to work with.

My recent experience with my Refinance was awesome. All the Employees that were involved from the start (requirements I needed) to the Closing and Funding was an awesome experience. It was almost stress free for me. From Amanda **, to Paulino **, Amy, have been so helpful and followed thru. Their patience with me, were amazing.

Whenever I called Ocwen Financial, I talk to very professional, knowledgeable and caring representatives. They showed so much concern and respect during our conversation, when I'm asking them to help me to modify my mortgage. Thanks OCWEN.

I would recommend anyone to finance with Ocwen. Even God. Reason being. Ocwen is the only finance company that actually stands behind their customers and helps homeowners keep their house. At one time I was 30 months behind on payments. Ocwen worked with me and I got a modification and I still have my house today. That was 4 years ago. I've heard horror stories about other financial companies and I'm lucky I have Ocwen. Thank You Ocwen for standing by me.

I had a very good experience with the company and I have been with them for the longest since 2005. Initially the loan was a mess with a variable interest rate that was increasing every 3 months after a steady rate for 6-12 months. They were able to offer a solid interest rate by doing a mortification (I'm not sure about the term) which was a life savior. Unfortunately after 12 years of solid (on time) payments they couldn't help with refinancing with a 2nd small mortgage that I had at the same of the primary. So I had to look elsewhere and get out of that high interest 9% from that 2nd mortgage but the rate with Ocwen was fair (only 5%), I never had any issue with them during the 12 years and I was grateful for the program/offer they got me into...

Call was done with a guy in India, who only read from script and didn't deviate. It's a waste of time. Overseas call centers are good for some things, not something as important as saving your home...

My experience started when I spoke with my relationship manager Shailesh ** and I indicated that I was struggling with my mortgage due to an accident at work and I could not afford my current mortgage. He suggested that I do a modification and that we start online over the phone right that very moment. I felt so relieve, like my burdens were being lifted.

After Ocwen got our mortgage we never had a problem with it at all. Very nice folks and real easy to understand all customer service folks. Evidently they must be in the country as most customer service people for other companies don't speak good English or even understand it. We were very pleased with our experience. We are in hopes they will also take our present mortgage as well.

Between Homeward, and Ocwen, our refinancing went very smooth and professional. From the appraisal, through the electronic “Doc” signing, and the final paper(s) signing. Would highly recommend to anyone.

Customer service have always been polite and helpful when I call. And they treat me with respect and caring with my financial situation. They offered to set me up with a financial coach to set up a budget.

Everything went really great from beginning stage of Mortgage from Buying and Selling my Home. Wonderful and speedy service. I cannot say or give bad opinions about Ocwen. I highly recommend this organization to anyone I know.

It should not take 7-10 days to get credited to my account, 3 days to get where it is going, 1 day to process?? This is what I have said on my feedback. I hope it can change. Late charges are not right. I have until the 17th for the late charge.

This shall serve as notice that we object to many aspects of this toxic “People’s Choice Home Loan”, that is riddled with “robo” signing and transfers that are highly publicized in the news media and in numerous lawsuits. We will be filing complaints with the Consumer Financial Protection Bureau (CFPB), our North Carolina state senators and congressman, the governor’s office, the attorney general’s office, and last but not least the N.C. commissioner of banking. As we properly applied and begged, Ocwen Loan Servicing, for assistance in May of 2017. All we ever get is computer generated spread sheets without answers or explanations to our questions and generic policy quotes that have nothing to do with our questions.

Trying to close on a Rental Property we own. Ocwen has really been no help at all. They have only advised us as to how we can do their job for them... i.e., telling us how we can get the information for ourselves off their Website. One would think that "how much do we owe you?" would be the most basic question a Mortgage Company could answer- not Ocwen. We still don't have an answer. "Incompetent" is about the kindest thing I can say about them. They have apparently attempted to completely master running a Company without Human Intervention- saves money, I guess.

I have been a good customer of Ocwen Financial Corp for 8 years. Never missed a payment, never 30 days late. I recently have had some health issues which has sent me back financially. I called Ocwen Financial Corp to see if they could help me through this difficult time. I am not asking for a loan modification, just allow me to pay to the principal and spread the interest out over the next 3 months or any other possible way to assist me get through this difficult time. I called last night, once I knew I was behind, well in advance before this loan was late. I was told there is no other options for me other than a loan modification which could take 6 weeks to get an answer. I then asked if during this time, Ocwen would still be reporting me to the Credit reporting agency as late which they would still do. This is not any way to treat a good customer who has worked so hard to keep payments on time and in good standing.

My mortgage experience with OCWEN was a good one. Anytime I had questions or was seeking information, they were always very helpful. I went through a loan modification with them, and I was very fortunate to get quick approval and guidance that I could trust throughout the process.

I didn't receive my account statement and called to request if it had been sent. The lady that served me that day checked everything and told me that she would be happy to send me another to send in with my monthly payment. Two days later the statement arrived. Thanks again RCA.

They took care the issue quickly. ALTHOUGH, my short sale had been misreported and that is what caused the problem in the first place with my background investigation. Everyone I dealt with was professional and kind, and that this is really what consumers need when there is an issue with their finances or whatever problem they may have in which OCWEN is involved. Thanks for taking care of the issue and writing a letter to the background investigator as well.

I have been dealing with OCWEN since 2007. I have to say they came a long way of dealing with me. But, the truth is they treated me with respect when they called. And work with me in order to keep my home which I love.

Sadly, I HAD to check 1 star! We had a Mortage Loan with Ocwen. That is until we attempted to re-work our loan for a more affordable pmt. After completing this process we found we were unable to afford the pmts at all! On one occasion I asked the clerk why our pmts were so huge. She informed me that there’s $80,000 on the bal. due with NO INDICATION that we’d borrowed it! That was approximately 5 yrs ago.

Since the housing market fell in 2006, we have tried at least 3 or more times to get a modification or an interest reduction with OCWEN. They refuse us every single time because I pay my bill on time. They always tell me that if we were behind in payment or in foreclosure they could help us. Basically they want us to default so they can foreclose and they will NOT help. I do not trust them at all. They are sneaky and awful to work with. I hate them. They will not tell us who owns our loan and they actually talked in a 3-way conversation with a company that scammed us on a modification. Those people are now all in jail. We lost 2500.00 on that. They are awful to work with, send stupid letters saying we qualify for a modification, and call all the time. I absolutely hate them and if I could, I would get rid of them in a heartbeat.

I have always had excellent experience with customer service at Ocwen. Very friendly, explained in plain terms that I could understand. I paid my 2nd lien off early as I was able to make just a little more payment than required due to low payment to start with. Great company.

OCWEN was my loan provider for 10+ years. All positive interactions over the years. I was able to sell my home and move on from a secondary property I didn't want any longer. Final transactions were smooth & hassle free.

They are frauds and liars. They robo sign assignments of mortgages, refuse to give release of class when mortgage is paid off and then steal your home. They don't deserve to have a business. They are scumbags that get away with all of these things and need to be stopped, Bottom Line.

We were contacted by PHH with a refinance offer, after my husband had submitted an inquiry about refinancing. My husband had many questions about fees, and he was told if we backed out of the loan, we would be charged $250. We had an appraisal, completed the paperwork, and were told the closing would occur at the end of the month, but then hurricane Irma hit within a week. As a result, we had some roof damage. PHH called us to see how everything was after the hurricane and we told them we had some roof damage and we had to file an insurance claim. They began calling my husband while he was at work, every 3 to 5 days, asking if we had made the repairs, so they could do a second appraisal, and continue with the closing. We told them we were still waiting for the adjuster to come out to access the roof.

I had a good experience with Ocwen, communications with them via email, and mail were smooth. I had no issues with them. The reason I switched banks is that I had the chance to refinance and lower my interest rate and the length of the loan. Overall I would recommend Ocwen to anybody in need of financial services.

We asked to have our MIP taken off, as our value of our home has increased by $35,000, which would take our LTV (Loan to Value) below the threshold of 78%, and they refused. There are 3 others on my street that asked their mortgage company to take off their MIP because of the rising values, and the 3 had their MIP removed, but OCWEN refuses to help us. I am in the process of re-financing because I do not want to be affiliated with OCWEN.

My time with Ocwen was great. They were awesome about doing a re-finance on my loan when other companies wouldn't. If I had questions, they responded. I never had a problem with my loan, so they never had a problem with me. However, had I run into difficulties they had offers of help available to explore on the website.

RUN FAR AWAY. THEY WILL TRY TO STEAL YOUR HOUSE. There fee for everything they do and make to send in paperwork five and six times and claim they never received it.

Mortgage originally with different lender (went out of business) in which Ocwen took over as servicer. They are in W. Palm Beach, Florida. However, when you call customer service you get someone in INDIA!!! I finally had to threatened them with reporting them to the Dept. Of Banking & Insurance. They were escrowing, over the legal limit allowed, for my taxes and insurance.

Ocwen representatives are always kind and understanding and do everything possible to ensure people can stay in their homes. If all of the other mortgage finance companies were more like Ocwen the world would be a better place. They should learn from Ocwen.

When I asked to refinance I was told we had the new figures on our mortagage and then they refused to refinance saying we didn't have enough money. We were in desperate need of more income and I don't understand. It's our home why can't we get a mortgage for it?

My new relationship manager was very polite, professional, and straight to the point. She is a jewel. Thanks Ocwen!!!! She ask did I have any questions or concerns. She also let me know to call if I any concerns. This is what I like. Someone to handle things in a business manner.

In the face of difficult times, Ocwen has extended every possible opportunity for me to remain in my home of many years. As a self employed person my income is sporadic and difficult to predict. As I've fallen behind on my monthly payments Ocwen has made it possible for me to remain in my home and I appreciate it.

Very responsive, very professional. Worked together many years and very satisfied with my experience with the company. This was a rental property that I liquidated after many years as a good investment. Thank you for your service.

My townhouse has insurance and had had insurance since I purchased it in 2005. Ocwen then comes along and aquires my loan and charges me for their insurance. When you get them proof it takes almost a year for a refund and they ruined my credit!

My experience with Ocwen Mortgage was nothing short of outstanding. I actually never had any problems but I always made my payments on time. I transferred into a Veterans Loan. Thank You so much for your assistance and service over the years.

Been with Ocwen a long time. They have always been nice and helpful and patient helping to understand what was best for my situation and don't have nothing but respect and gratitude for Ocwen and would recommend them to anyone who don't understand their mortgage.

September, a year ago, my husband succumbed to prostate cancer. As a consequence of his death, I lost over half of the household's monthly income. I made Ocwen aware of the situation and they have consistently worked with me in my quest to keep my home. Thank you, Ocwen.

They didn't help me modify my mortgage by using the mandated outline for modification. There was a lot that they could have done but didn't such as: extend the time of the mortgage from 30 yrs to 40. Lower interest rate from 7.5% to 2%.

Ocwen won't accept a payment from us and I see this as illegal, also they sent us a letter twice in one week saying the same thing about how they want to help us so we won't go into foreclosure. Well I say take what payment we can make then instead of saying you returned it but have no proof or code from Western Union to give to me. That's just fishy and says you still have our money, because Western Union gives you a code on the receipt of payment. So you have it and you're not giving it to us. We don't have money to lose and we cannot get back the Western Union fee so you just broke us more by doing this. In the years we have been dealing with Ocwen we have had nothing but problems that we've even questioned if they are a legal company. We want our payment accepted since you still have our money or you lost it. STOP GIVING US THE RUNAROUND AND HELP AS YOU SAY YOU WANT TO DO!

My experience with OCWEN is wonderful. Always receive the helping I need therefore never I want change to another company. To me this is the Best company. The employees always I call be ready for helping me in everything I want and need. Thanks you very much to Ocwen company and employees.

I received notice of foreclosure. I have completed all requirements for a modification and have the final papers. I called your agent, he explained that it was a letter to inform me of a new case manager. The word foreclosure is very intimidating and it alarmed me. He was able to make me comfortable with his explanation.

I have had trouble with having people at the Ocwen call center understand what I wanted to do with specific payments. Other than that, they have been o.k. To deal with.

We were affected by the hurricane and had several home repairs, a pet illness and subsequent death and 2 more repairs still left to be done, so I fell behind in payments. I am struggling to try to catch up so I contacted Ocwen and was told the only thing they could offer was a 90 day forbearance, however the payments for the next 6 months would be $800 more! Doesn't show like they really want to help, they are just going through the motions. If they really want to help, how about just tacking on the 3 months to the length of the loan? Then I could make my repairs in peace!

My company has had a loan (w. 25-year term) on a commercial building for thirteen years. We've routinely paid triple the monthly payment and always on time. We've had four total loan servicers since origination with Ocwen being the current one (purchased loan from Aurora Bank). There was not a single issue or problem with any of the previous servicers.

I submitted an application for a Loan Modification with Ocwen and they denied my application twice stating that I'm not able to pay my mortgage. But, I'd been paying my mortgage for more than 8 years and I just catch up on some late payments. It was a waste of time. But, I also discover that Ocwen is also in the real estate market. It means now they are selling the homes they are putting in foreclosure. How convenient!!!

We recently re-financed our home, going from a variable rate, 30 year loan to a fixed rate, 15 year loan. The process was very easy and all of the people I dealt with were kind, informative, and very professional. The whole transaction went smoothly from start to finish.

My experience with OCWEN Loan Servicing has always been positive. Whenever I had a question regarding my account. I was always connected to an OCWEN representative who would first give me their name and then ask how they may be of service. It does not matter which representative answers the phone. They are always pleasant and professional. This is proof that the representative believe in the company they are representing. OCWEN please continue with the constant training and caring for your employees, it reflects positive to us customers when making contact with you. Please never sell my mortgage! Thank you.

Have owned my home 31 years now. As a single Mom of two sons and as sole Head-of-Household of a large, older (late 1800's Victorian) 2-story building, I must say that after going thru a barrage of Mortgage Servicing Companies throughout the years, (well over a dozen!), I have found Ocwen to be, by far, the Best! Let me offer-up some details to help further explain; I ran into a situation over last Winter whereby my hours were cut at work due to a tremendous decrease in effectual sales, thereby reducing the out-of-office workload... And as we all know, when the outer crew gets cut, the trickle effect starts its venture inwards to Admin. My hours basically went from F-T (with OT) to less than P-T within a month! Especially being just after Christmas, it stung me hard! I was left with no remedy in sight except to seek employment elsewhere as I am head-of-household.

Working with this company has been difficult by all means. It was until the hurricane IRMA hit Miami in September of this year 2017, that I had to deal with them to process the property damage claim. It took four (4) on purpose hangups by the customer service representatives of this company unit I decided to escalate or simply go to media to get some help. When they do make the extraordinary effort to start documenting the damage request, then I find out that an unknown adjuster has placed an unauthorized claim so I was now the outsider when dealing with my own property; absolutely ridiculous!!!

I have had the worst experience attempting to seek a loan modification. I was initially approved in February 2017. I was very excited and pleased until I completed the trial period which I made all payments on time, submitted all required documentation, to find out in July 2017, the modification was rejected. On top of that, the payments I made (learned later) are being held in a suspense account. How is this fair to a consumer and now they are forcing me out of my Home! Thinking it was in error, I resubmitted the documentation and it’s still disapproved.