Onity Mortgage Reviews

I have had quite many mortgages with different companies. This one is the worst. Here is how: They force you to have a escrow account for insurance and tax even if your LTV is below 80% or 70% or even 10%. The escrow account is mandatory for the entire time of loan period. They loan the money to charge you interest plus this fee and that fee. But when you loan them money, the escrow account, you got nothing. You loan to them for free.

In my approximate eight years with Ocwen Loan Services personnel, I have consistently experienced helpfulness, efficiency, timeliness, knowledgeable professional employees. This company has constantly achieved high quality transaction/mortgage services.

I had a terrible experience in 2016 while asking Ocwen for a loan modification on an investment property I had bought in 2006 at 6.5% interest. (The loan had been sold about five times over the 10 years, the last time to Ocwen around 2002.) I filled out the Ocwen loan modification paperwork, but I misunderstood a couple of statements because the questions kept bouncing back and forth between my primary residence and the investment property, and the application was extremely unclear about what property the questions were referring to.

We had a mortgage on an Arizona home serviced by Ocwen. Never late with a payment. They sold the loan to Nationstar in December 2015. We sold the home in June of the following year and paid off the mortgage (to Nationstar) with the proceeds from the sale. Flash forward to the present - we are now applying for another mortgage and it turns out that Ocwen has left this (the original mortgage) as an open item on our credit report. Even though we have never been late and Ocwen fully admits to selling the loan. They are refusing to help get this item removed from the report.

After sending in an electronic mortgage payoff amount I was later informed that PHH still charged additional interest for 10 more days while waiting for the funds to clear. Mind you, they had already been in possession of the payoff funds for 5 days when I called yet rather than retroactively apply the funds after their self-imposed waiting period they wanted additional while satisfying their random 10-day waiting period. Additionally, the process of trying to get to someone with a functioning brain was extremely painful after being put on hold at least 10 times. This is a nothing more than a blatant scam to squeeze out a few extra bucks from a really good customer being treated poorly as a result of paying our mortgage off early.

My experience with Ocwen has been very pleasant, they help me with all my loan needs and a loan modification, whenever I had questions or needed info they were very helpful. I would recommend Ocwen loan to anyone that needed mortgage or loan help. Their reps were always kind and professional, thank you.

Ocwen is definitely one of the better lenders out there. They have many payment options and handle inquiries quickly and efficiently. No games and I appreciate that since the last lender was horrible and I was so happy when I got sold to Ocwen. The reason I can not give the full 5 stars is because of the last payment options. I was forced to visit a bank to do either a cashier's check or ACH transaction after having automatic withdrawal and zero late payments. You are punishing good customers and this should be reviewed.

Pleased with my overall experience with Ocwen financial services. Ocwen has great customer service and provides courteous and efficient detail to their customers.

I'm so sorry that USAA sky-hooked their mortgage services to PHH a few years back... it was like night and day. USAA didn't create a hassle at all, while PHH has an attitude that they got you by the balls so screw-you. They messed-up my payment schedule and started charging me late fees early 2016. I called and the guy on the phone verified that PHH was at fault, but 2 days later I got the up-yours letter from PHH in the mail [we're right you're wrong]. After I documented everything and mailed it off to them [took out a day of my time], they did correct the mistakes, but they never confirmed any of it or even notified me that the mistakes were reversed... I had to look it up on their website.

Ocwen Loan Services has been very helpful to me. They have worked with me to ensure I do not lose my home. I realize that my payments are not on time sometimes but they have stood by me and hopefully they will continue to help me.

They are by far the worst of the worst! We paid our property taxes (for 11 years) on time, and our mortgage payment was $670. Then one day we get a notice that our new payment would be $1700! They said they needed to escrow our account for unpaid taxes, even though I sent them receipts! For two months they ** us around with someone from India who just kept saying, "I understand and I am sorry". They insisted they paid our taxes. I had to call the tax collection agency and was told that OCWEN sent a check for our taxes 3 months after we paid the taxes, and that they sent the checks back to OCWEN! It took 3 months before OCWEN realized they made a mistake and still screwed up our escrow. The best thing we did was refinance with a REAL company. Stay as far away from this company as you can. I'll live in a cardboard box before I ever take any money from these idiots!!!

The man I was speaking with was very helpful. He listen to my problem and offered suggestions on how I could get the help I needed to solve my problem. He was not rude or insulting to me. He was so understanding and kind. It was a pleasure to speak with him.

Every time I call Ocwen, I get great customer service. You can tell they are the same across the board. You call for one thing but they tell you other pertinent information that you need to know as well.

Ocwen has always went above and beyond to do whatever it took to keep us in our home. They have done modifications put past due payments at the end of our loan and like I said done WHATEVER it took to keep us in our home for 22 years now! I truly believe there is not a finance company nowhere that would have worked as hard for us as OCWEN has. My family says THANK YOU OCWEN from our hearts.

I am trying to keep my home and have a modification plan under review. I was told that I had to fill out all the documents and send in a payment. I was told that the way I sent it in was not correct and then had to mail them in. I received a phone call from my relationship account rep yesterday stating that the loan was approved and they have received all the documents. What they did not tell me is that because I did not send in the payment as disclosed in the documentation, as I was waiting for the paperwork to process, that I only had 1 day to send in the payment as I was supposed to send it in May 1st.

Like everyone else, I had no choice but to deal with this poor excuse of a company. My first problem was them misappropriating thousands of dollars worth of money that was supposed to have been paid towards my mortgage. I insisted they were missing monies and was told repeatedly that I was wrong. So I sent them the list of all amounts, check numbers, and dates paid. After a FORMAL request for investigation, they corrected it but did not admit fault. Next, we have the time where they didn't pay my homeowner's and windstorm policies on time. My insurance company said my coverage lapsed for a few days, but luckily I didn't need force-placed coverage.

My experience with Ocwen has always been one of respect and an attitude to help me in finding a solution to my problem. They have operated no less than highly professional. I personally would recommend them to anyone looking to find a mortgage service company.

I am a disabled veteran. I decided to refinance my house from a 30 year balloon loan to a 15 year fixed loan. I went with another company because Ocwen nowhere in my paperwork described the amount of the balloon payment. I only signed a paper saying that it was. When I called them to inquire they told me the balloon payment AFTER paying for 30 years would be $77,000 or roughly half the original loan. My new mortgage company is trying to get the payoff figure from them and they keep stalling and playing games with the appraisal and my locked in rate is due to expire. They call Ocwen every day and it is always some new story.

Ocwen has been extremely professional and helpful in dealing with them over the last 10 years or so. I wouldn't be in my home today if not for Ocwen...I would recommend Ocwen to anyone in a heartbeat. I can't say enough about you guys always having some kind of solution to my issues. I went through a horrible divorce and several years later broke my back. Ocwen has always done right by me. I love you guys.

I am concerned that somehow this company has a four star rating on this site and may mislead many many people about the workings of this organization. The federal government along with 22 states across the country have filed either lawsuits or cease and desist orders for mishandling mortgages. The company can push back all they want but when you have 22 states and the federal government taking action something isn't right. That is just common sense.

I had a very good assistance from my relationship manager Grace **. I don't have any complaint. I get my solutions of my case very soon. Just we need about two appointments for to get everything done.

Ocwen failed to pay the property taxes on a property from the escrow account. The results were the property being listed for auction by the local municipality for unpaid taxes. The Fi Fa issued created an adverse credit report for me personally as I was unaware that Ocwen was not making the required payments on time. Ocwen has failed to pay the penalties and interest incurred as part of their negligence.

Ocwen purchased my 15 year 2nd mortgage (amortized) from GMAC and turned it into a balloon which comes due in 3.5 years. I don't have the money and the value of the home won't cover a refinance. I'm now forced to sell my home... probably at a loss but it will be less than the $30K due at the end of 2020.

I'm nearly 75 yrs old. I had a loan modification in 2011 thanks to GMAC who serviced my loan at that time. My payment was around 1600 per month, affordable with my social security supplement. It increased to $2000 in 2016 and $2400 in April 2017. I applied for a loan modification and was denied. Although I'm still working as a Realtor to supplement my 1500 social security income. I bought the property at 574,000 in 2005, took a 2nd lien for 75,000 to upgrade electrical, Heating, Air Conditioning, Plumbing, etc which were all 1950 construction. The value of my house at present is approx $580,000 yet I owe over $800,000. I have not been able to make payments for April and May.

I received a call from a customer service rep from Ocwen, he was kind, but nothing was really resolved. I was not really assured my home is safe from foreclosure. My dilemma is, Social Security has me listed as deceased and they are still 'working on it'. I have been nearly 100 days without any cash flow. I was promised payment by June 14th and of course no payment is even within the next 90 days.

Sharon was awesome. Helpful, professional, did what she said she would do. My interest rate was lowered substantially. I feel grateful I was able to pay my mortgage for almost 10 yrs. After becoming disabled Ocwen helped me to make my payment more affordable due to health circumstances. Thank you Sharon!

My relationship manager tell me to continue make my 3 trial payments, and did not tell me that my house was already sold. I made 3 payments, and that is when I found it out. Ocwen is a rip off company. They are a bunch of dot head liars and thief.

On Feb 28, 2017 our home was hit by a tornado. It is now May 20, 2017 and I have yet to receive one penny of the insurance proceeds for repairing my home. I did receive ~3500 for tree removal and debris cleanup that was separate from damage to home but none for structural repairs. It has been almost three months and the only people standing in the way of home rebuilding is Ocwen. I need windows, a roof, doors, siding, fence, railing, and the list goes on. I've jumped through every hoop Ocwen has given me and it's still not enough. My home is now being damaged further by the elements because I could only afford the "temporary repairs" four times while waiting for Ocwen to release my insurance proceeds. Ocwen's answer to this? "File a claim with your homeowner's insurance!"

PHH has held the mortgage for my home for 10 years. I've been posted overseas for 7 years so have been renting out the home. I have never missed a payment - never been late. The LTV is under 80% but PHH insists my home value is $100,000+ less than the original or current appraisal. I've called that worthless Philippines call-center multiple times, wrote emails and letters over the past 6 months with proof of current value . They have never responded. The PMI payment is just high enough to make continued renting unprofitable. So, I'm selling the house (got two offers in the first week confirming the 80% LTV). If the boneheads at PHH had responded to my inquiries, removed the PMI as they should have, I'd be holding on to the house as a rental and they'd be earning interest for the next 20 years. Instead they prefer to take Insurance company kickbacks from their despicable little PMI scam. Sad.

Ocwen worked with me to make it possible for me to retain my property. They were patient, and understanding. I had thrown up my hands in hopelessness, and had decided to give up retaining the property. But, their willingness to work with me made the difference. I would recommend them to anyone.

I have had very good experiences with Ocwen Financial Corp. when calling them to ask questions concerning our mortgage loan, and also about our hazard insurance and escrow account. The people I talked to treated me very politely and very professionally. They answered my questions, and seemed concerned about our bank account and our relationship with them.

Mortgage was brought up to date and I was assigned to a Green Path member who helped me to understand the mortgage and provide excellent information to help me to stay on track. Was assigned a customer care rep from Ocwen to help me get the assistance needed.

Ever since these pieces of crap bought our mortgage we've had issues. First, when they bought the loan, we spent MONTHS helping them get the payment from LenderLive, the entire time we had to deal with a back talking customer support woman. They told us we were liars about working w/ LL to get the payment forwarded and they claimed LL didn't send them the check. We had to get scans of the literal check and tracking before they magically found the check "stuck in receiving" - it was a wire transfer. If that wasn't enough, the destination for our check changed, and we were not notified- we kept getting phone calls from collections and were told that we were liars, until they magically discovered (again) that the checks were going to our Escrow.

The customer service is great and Ocwen has improved so much. The customer service is excellent. Ocwen follows up with me through emails phone calls and I was able to reschedule appointment and reminders were great.

Our loan was sold to PHH Mortgage since 2015. This is the worst mortgage company as far as trying to make payments. They use a 3rd party system that charges an extra $7.50 per payment if you attempt it over the phone or the web. Links on their website for payment don't work, when you call to get transferred to the billing service it doesn't work either. What kind of company makes it this hard to make monthly payments. Beware, if trying to pay them is this tough, what's going to happen when you need real customer service?

I found the experience to be very user friendly and expedient. My account representative was very knowledgeable and sympathetic to my financial hardship situation. I would gladly recommend OCWEN to friends and relatives.

A total nightmare. When this loan was originated, it was done with an investor due to a bad divorce that I had gone through. I had to have an investor put on the loan for the credit purposes. I have been working with Ocwen to do an assumption since April 2016. It has been the longest drawn out situation, regarding a home, in my life. I would like to just give a readers digest synopsis of what has happened and the reason for my complaint.

Ocwen Financial is an awesome mortgage provider. They went above and beyond to help me with my mortgage needs and exceeded my expectations. They are very kind, and I have only great things to say about them. Thank you Ocwen, without you I would be a bad financial situation.

I have been trying to get my home in my name since my spouse passed away in Sept. 2015. It has been a continuous nightmare. I am told a different story every time I call; or I'm missing paperwork; or I no longer have authorization to speak on his behalf. He is dead. He cannot longer provide authorization to Ocwen to speak to me. I opened an estate in order to take care of this problem, I am executor OF THE ESTATE. But yet I am always told they cannot speak to me without authorization. If I call back and talk to someone else, all the sudden they have authorization to speak to me.

I became delinquent on my loan with Ocwen when I lost my job of 8 years, they would not take me back after maternity leave. I contacted Ocwen as soon as possible and tried to apply for a Loan Modification and see how they could help. 6 months+ later after sending paperwork several times (because they always said something was missing or they took so long to answer that by the time they did, the application was expired and I had to turn a new one in) they told me they denied the modification but could not explain why.

I have had mortgage accounts since 1996, I've to say that Ocwen has been by far the best. They immediately take care of my requests, inquiries, and they really know what they are talking about without hesitation. I wish all my mortgages could be handled by them.

A seamless transition to refinance - I finally took the plunge into refinance. There have been many stories about the hassle of so much paperwork. This was not the case for me. The underwriter was thorough, but efficient in getting things done. I would do it again, maybe my next house.

I recently refinanced my mortgage. It was a long process and I dealt with a few persons. The main person I dealt with walked my husband and I through the process. So glad to have had her wisdom and expertise. She explained the process and then explained again (answering questions) throughout which was very helpful. It is now done and I'm satisfied.

Ocwen has approved 2 modifications for my family which has helped us to remain in our home and maintain our financial responsibilities. The staff has been particularly considerate, understanding and professional, which has eliminated previous skepticism increased confidence. Thank you to Ocwen and the Relationship Managers who have encouraged and assisted my family during difficult times.

I currently have a mortgage with PHH and was contacted by them for several months about a refi. Well I guess dumb old me assumed that with a few computer keystrokes I would be refinanced... WRONG!!! After months of back and forth I was turned down. My paperwork was sent to me and my credit score was 802 out of a possible 850 and my credit card was charged $742. I agreed to this charge if I terminated the refinancing after it was started... I never did that. They turned me down. So please don't fall this SCAM!!!

Every time I contact Ocwen's Customer Service, whether it be for help on my mortgage or a loss due to storm damage on my house, I always receive the greatest customer service in regards to the problem I might be experiencing at that particular time.

I have had an Ocwen loan for many years. I have asked to refinance, but rather than keep a customer, they state that I have to move my loan to another company for a refinance. Why would they do this to someone with great credit and always pays on time?

I have had a awesome experience with Ocwen as my mortgage company. Through divorce, sickness and now cancer. Ocwen has been there showing concern about my every need and have come up with plans to help make my loan affordable. I strive hard to pay my mortgage on time. I highly recommend them to my family and friends.

PHH is the absolute worst mortgage company that you can imagine. From their horrible mismanagement and disorganization during the underwriting process to the complete and utter lack of customer service in returning our escrow funds. They have done nothing but give my wife and I the runaround. A normal phone call involves waiting on hold for 45 minutes to 2 hours, speaking with 10 or more people (none of which have any answers, or the ability to remedy your issue), lack of accountability in recording any real notes from calls (unless it benefits PHH) etc.

Over the years our interactions with the customer service experts at OCWEN have been generally very good. They are courteous and willing to assist no matter the challenge. As a result, our home is affordable. Am a satisfied OCWEN customer.

Foreclosure my home in July 2010. The Ocwen Customer Service are very rude and ugly, they did not accept third party on relay interpreter (video phone), they hung up on me hundred times. We tried to solve problem payment due my wife was in hospital in 2009. They don't care to accept on video phone for interpreter (American Sign Language Interpreter). We are deaf couple and I lost my home and my land was mine since 25 years and new home... just lost everything. We cried and WHY WHY they don't care us. Ocwen owe us big time. How very rude customer service... Ocwen people not friendly and lies.

We closed on our house on 2/28/2017 and they still have failed to report to the bureaus accurately and it's 5/1/2017. I have called numerous times only to be told different stories each time to when they will report (they did on 3/24 - 3/27 - 4/7 - 4/30 all saying we still have a balance). The last few times I have called they said they would report by the 14th of the month and then the next time I called said it would be the third week and when that didn't happen I called again and said it would be the end of the month. Well here we are again and it's the end of the month and was reported WRONG again!

Ever since GMAC sold our loan to Ocwen it has been constant problems. My husband pays our mortgage twice monthly by splitting the payment in half and then paying a little extra to get ahead on principal. My husband has spoken to at least 8 different people. All said they "made notes", "It won't happen again". This last time he really thought he had it straightened out. Ocwen said it had a system for this type of payment. We just had to make an EXTRA $600 payment. I told my husband that sounds like a complete rip off! Plus, now when we call we get bounced around and then told they "don't have anyone to take our call, call back later." He has called 4 times and we can't talk to a single person. He has also emailed. Also, they didn't send us our 2016 tax paperwork until AFTER the April 15 deadline even though we were told they would be overnighted at one point then when they showed up 2 weeks later they were WRONG!!!

After a slow credit recover I was approximately 18 months since any late payments on mortgages. In February had reasons tied to business that resulted in me paying the payment on the 28th. It was past the cutoff Ocwen established of 8:00pm that day, so it would post the following day, on March 1st. Ocwen interprets the new month starting as 30 days late... or any time it is posted in the following month. I have spoken with 3-4 of employees there, and they have sent me a copy of my mortgage note, and then they also responded with letter stating that they cannot correct reporting because it is correctly and contractually (always using this word) late because it posted March 1st. I know I was late, and I paid a late fee. But I interpret 30 days as literally 30 days late. So Feb 2nd is 1 day late, etc... March 1st would be 28 days late. I have never before heard of 30 days meaning 1 month in a technical sense.

I have had numerous problems with Ocwen. From them telling keep your home California that I was denied for a modification and I was approved to Ocwen refusing to tell me who my actual mortgage is through. They play games and no one can tell me what is going on with my mortgage. They have fees on top of fees. I have had so many issues with them I could write a book. Run away.

My father fell critically ill in 2016 and he stopped paying his mortgage. He passed away end of 2016 and the mortgage payments were past-due. OCWEN has worked with me hand in hand to process a modification. Every single one of their representatives has always been courteous, compassionate and helpful. I have nothing but immense gratitude for this mortgage lender as they have made this unfortunate and devastating experience a little less painful.

I have always enjoyed a professional & compassionate experience with the Relationship Managers at OCWEN. I am a single women on a fixed income & as a result run into difficulties with managing my finances. I love my home & want to keep it forever & OCWEN works with me to that end with grace & suggestions to help me.

My application for loan modification was addressed professionally and courteously as required by business ethics. The forms were sent on time. Guidelines were included. Forms were made easy to understand. Return of forms directives were simple.

There are a few things that I would like to address. I have an impound account that is supposed to pay my property taxes and insurance. I had the same insurance since the inception of my loan. Ocwen failed to pay my insurance as a result. I had to pay it to prevent it from lapsing. Another time my payments were misapplied which created a delinquent notice being filed with credit reporting agency which lowered my credit score. Another time, I was scammed to send my Ocwen payments to another address which I did. I never received my payments back. Ocwen failed to notify their customers regarding fraud and scammers.

I would like to say Thanks to Ocwen for their understanding and finding a great solution when it comes to paying my mortgage. My family and I could rest easy at night knowing we have a roof over our heads because Ocwen. Thank you.

The Ocwen staff that calls me to remind me of the mortgage payment due are respectful. Knowing I lost my job in 2015 and was unemployed for 8 months, I am still recovering and occasionally I cannot make the payment on the 1st and sometimes late even past 15th, but they know I am working to get back to normal. High marks for Ocwen.

Ocwen is working with me and they understand the financial hardship I'm going through. The person assigned to my account is very knowledgeable and explained my options very clearly. I'm going to try a loan modification and he explained the process.

I'm in the process of filing a Chapter 7 BK. My goal is to reaffirm my debt after my debts have been discharged. I cannot file until I'm out of the hospital for surgery since the courts are strict about schedule changes. The minute I mentioned filing I was told I could no longer speak with a representative even though the filing has yet to occur. Other than that, the customer service representatives have always been courteous and helpful.

Why OCWEN is listed under mortgages, I don't know. I guess there's a loose association as they service loans for other subprime lenders, but make no mistake OCWEN is a debt collector. They are registered as a debt collector and use the same strategies as JDB's and the likes of the bottom feeders of the consumer predatory world. For a number of years OCWEN failed to pay any money into the escrow account associated with the mortgage attached to my mother's home, despite escrow being part of the loan agreement.

I have a nephew who before the mortgage crisis was a mortgage Broker. I had never owned a home but I let him talk me into buying. I had an affordable mortgage that turned into a nightmare. I didn't think it was fair. Got my state AG involved. They introduced me to Litton Loan who in turn gave me to Ocwen and I haven't missed a payment or been late since. I do pay it towards the end of the month due to my disability check's arrival but since I've been with Ocwen I am stress free and I would recommend you to anyone.

Was invited to loan modifications and promised lower payment. My trials payment was $1590 and I was promised to get same payment as trial or nearest cash value. My loan never have balloon and principal was $374000. During modification process I was able speak to modification officer. I signed and notarized modification application. Then after some time I received final modification agreement. I get literally shock. My principal rose to $480000 and get also balloon payment $230000. My monthly payment rose to $1890.00 a month.

I am very happy with Ocwen for the way they have helped me over the past 5 years with modification with my loan. Now they are helping me to go thru another modification again. Helping people is what they do. This is my 2nd modification and Brett call me and walked me thru all the paperwork. If not for Ocwen I would of lost my home. I am a special needs bus driver and my hours are cut during summer. Thank you Ocwen.

RJP

Ocwen moved their loss dept from Texas to Ohio. My sinkhole claim was explained to the Texas office that I as the homeowner in the state of Florida by law can repair their own home as the contractor (Florida statute 489.103) and are exempt from contracting license by florida law. The Ocwen Texas office received my sinkhole claim in two parts. One, for subsurface ground repair from the construction company I chose and two, I as homeowner doing all cosmetic above ground repairs not related to subsurface grouting and underpinning.

I closed my Chase checking account months ago. I had 8 accounts in automatic payments and I had no issues with any of them. OCWEN continues to collect payment from a closed account. Because of this, it shows I have been making LATE payments. It's disturbing since I have been making payments on time with a new bank account. OCWEN has forced me to make payments via MONEYGRAM. It's truly a hassle and time consuming (not to mention I have to paid EXTRA fees). I have called multiple times to fix this SIMPLE issue with no results. They tell me "it's the software that automatically does it" and they can't fix it. I am in the process of retaining an attorney.

Refinance to a fixed rate. It did not take a lot of time to go through everything. Our preliminary applying info. was quick & organized partly because we did our homework - my wife and I. We'll finish up the paperwork on Monday the 17th, if all goes well, and no big closing costs surprises.

Ocwen transferred mortgage to Nationstar and we needed a detailed mortgage analysis since the transaction. The representative was very professional and accommodating. He was very helpful and reassuring that he would provide the time and assistance necessary to resolve the issue.

After Hurricane Matthew devastated my area in October 2016 I contacted Ocwen and was grateful to be told that I could enter an agreement and not pay my mortgage payment for three months, with the understanding that those three payments would be divided among the following months resulting in increased mortgage payments. Sometime later I received a notice from Ocwen about my account being past due. I called and was assured by the agent that my account was being reported in good standing. The next month, the information was on my credit report showing I was 60-90 days late. I called Ocwen and directed to write a statement about the incident and fax it to Ocwen, which I did. After they researched the information, I was elated when I spoke with the representative and she told me they sent a message to the credit reporting agencies to correct the information for November, December, January.

Any time I had a question or request and I would come in contact with an Ocwen representative, I always received accurate information and the representative was always helpful and knowledgeable and resolved any issues quickly. I was always impressed with Ocwen. They're a 10 out of 10.

OCWEN handled my mortgage loan with accuracy and customer service was excellent. Never any hidden fees, easy online access, and never any issues. I appreciated the customer service and ease of online use for all necessary follow-ups and issues. Thank you!

Ocwen always kept us updated on changes with escrow, we were never surprise when taxes or insurance caused our payments to increase. Ocwen offered bi-monthly payments which made it easier for us to manage and also helped bring the principal down. Any questions I had they were quick to answer. At the time of the home loan our credit scores were low but they were able to offer us the lowest interest rate among their competitors.

We are happy with the outcome. It was the first time we had applied for credit since the troubles of 2008, and so we were surprised by some of the documentary requirements. It would have been nice if we had started with a comprehensive preview of all the documentary requirements so that our expectations might have been set more realistically. Nevertheless, the officer and processor did fine work and we are happy. We accomplished our goals with their help.

Ocwen could not find a way to reestablish our loan modification or offer to assist with any other way to help us keep our home of 10 years. We were denied for all programs. We are now facing foreclosure.

The customer service representatives at Ocwen Loan Servicing have helped us thru financial difficulties by assisting us in and thru the modification process. They were informative, cooperative and professional at all times. All of our terms and conditions were fully explained and accurate when the time came to sign the documents. As customers we are very satisfied. Thank you for your time.

The customer service representatives always provide accurate information. I have never had to call back for repeated info. It's always been a one-call resolution for me. The reps have always been courteous. I am certainly glad that Ocwen pride themselves on superior customer service. Thank you Ocwen.

No issues with mortgage process. It was irritating when the company representatives would call with a slight attitude if your mortgage payment did not arrive by the 15th of the month. More than one occasion, the individual was more interested in almost demanding payment on the spot rather than waiting 2-3 days for the next pay day. This is the primary reason we chose not to refinance our home with Ocwen.

Smooth transaction for paying off loan after selling my condo. Received email confirmation quickly after my last payment was received telling me that I had a 0 balance. Great experience and would highly recommend working with OCWEN in the future.

Ocwen bought my loan from another bank. I noticed the difference in their website. It was easier to navigate and pay my bill. All the info that I needed was easy to find. It seemed like their goal was to help you pay off your debt.

We received a mortgage modification from Ocwen in 2013. I lost my job of 17 years, at the Milwaukee Journal Sentinel during downsizing. It was a very trying time in our life. We had fallen behind on our monthly mortgage payment and the people at Ocwen helped us save our home.

Unfortunately we have had OCWEN for 11 years with our home loan, recently I have noticed issues. Send out payments ahead of schedule and funds would not be posted to account for a month. Call the company and complain and get nowhere. I have sent now certified mail, overnight mail with tracking and still funds are not posted in a TIMELY manner and Ocwen calls and tell you, "Your payment has NOT been received," and you tell them it was signed for on a certain date and they say, "Well um we haven't received it." BS. This is UNEXCEPTIONABLE behavior from a bank that claims they are for their homeowners. I am beyond angry at OCWEN.

Representative was informative with the question I had regarding my flood insurance and even gone the extra mile for another representative with additional information to make sure I was satisfied. And dealt with in a professional manner.

My experience with your staff was less than ideal. The biggest problem was language. The person I spoke with named Hernando ** was speaking broken English, most of which was unintelligible. I needed to ask him numerous times to repeat himself. He would give me a time to call me back. I would make arrangements to be here at the stipulated time, but he would call when I was out. It's probable I wasn't the only one to have a similar experience. Consequently I am exploring other options. Until this unacceptable situation improves, you will be missing out on much business.

I am presently completing the packet for submission for loan modification. Every phone call with Ocwen has been positive and helpful. All the representatives have been understanding and accurate in tracking my information.

2016 interest summary paid to get doc to my tax preparer - Very quick response by the OCWEN Customer care rep. Received summary via email in minutes and delivered it to my Tax expert right away. Very responsive and courteous care.

Ocwen bank helped for my loan modification. The process went through very smoothly without unnecessary communications and confusions. My relationship manager was very professional and helpful. I highly recommend this bank to all my friends and family members.

Ocwen customer service is NO HELP. What's worse, all of their reps are outsourced to another country. I have yet to speak to anyone who doesn't have a very thick, foreign accent. My house is located on the county line, in Madison County, NC. My mailing address is a Buncombe County mailing address. When I paid off my loan in 2014, Ocwen recorded the cancellation of my deed in the wrong county. I am selling my property and the buyers cannot get title insurance because of this error. No title insurance = no sale. I have been calling Ocwen for nearly a month with NO help. Just empty promises. This company is a joke.

As a mortgage holder I find it disturbing that all correspondences from you let me know that "you are a debt collector" and that all information can be used in collecting my debt. I have a mortgage and I pay my bills. I also appreciate the reminders to have enough money in my account to pay my mortgage.

We've had financial setbacks in the past such as loss of employment, health issues, etc. Through it all, Ocwen has stepped up to help us make our struggles more tolerable. Their consultants have been very helpful and understanding. I would surely recommend them to those who are in need of their services.

I am very satisfied with the company, they were very helpful in every way to make sure that I get the help that I needed, and gave me a callback to any concerns that I may have. Right now in the process of another remodification and am looking forward to hearing good news from them.

I am very happy and blessed to have Ocwen has my mortgage Company. I have had lots of ups and down being self employed. They were there to assist me and for that I am grateful.

A tremendous teamwork through Ocwen customers service. They're great supporters/outstanding customer service 1010% helpful. One of the greatest program to help & work with the home owner's family/friends keep their homes. Ocwen is the King of American land.

I am very grateful to have been part of OCWEN customers. They were there when I need the help! I would highly recommend them. Always ready to help in trouble time or just as simple as making regular mortgage payment. They were very informative and sensitive to our needs. Thank you to all of OCWEN staff.

Ocwen Financial works very well with the state of California. Keep Your Home California. To help us stay in our home. Without the cooperation of both agencies our family would have been homeless. The only thing I can say is we would appreciate being able to get paperwork faster and maybe to get more clear answers when we can call. Sometimes they don't give complete answer to questions. That can be frustrating but they did very well cooperating with Keep Your Home California. We had a very good contact person with Ocwen Financial. Most of the time when we call we get very good point people at Ocwen. They do try to help. Without them we wouldn't have our home. They did very well getting paperwork back and forth between institutions and letting us know where we were at in the process. This kept us from being too stressed during a very stressful time. Thank you Ocwen Financial.

The relationship manager took the time to explain all necessary options. She frequently inquired whether or not I understand the facts. She was very polite and accommodating. She made me feel at ease with the entire process (modification). Her voice was soft and reassuring. I would recommend this company to my friends.

My experience with Ocwen. Ocwen is the best company to do business with. My two properties was upside down couple years ago. I struggled to make it work with other banks. They refused. They tried to foreclose on me, but thank God Ocwen step up in. They rescued me. They saved my houses by modified it with the lowest rate that I can afford to pay.

They called, said hello four times. You think they would call back about my bill. Nothing. It's hard to get through to you. Please call me and let me know what's going with the sewer bill that I sent you two weeks ago. l spoke to a loan officer I believe. Thank you.

I called Ocwen in reference to how long it would take to receive my escrow funds after I pay off my loan. The gentleman that I spoke to was extremely helpful and knowledgeable and answered all of my questions.

The representative Naveen ** was very polite and helpful. Very patient. He made sure I understood the instructions I had to do. When we finished, he took the time to ask me if I understood everything. I said yes, we ended the call.

The customer service that Ocwen gives is amazing. They are willing to help their customers, and if they can't help you, they always find someone who can! I would recommend them to anyone who asks about them.

I had a problem for the first time since I have been paying my monthly mortgage payments online. Even though I made my payment on time, for some reason the payment did not go thru. I have no idea why and was so upset when I found out my mortgage was late and I had no way to fix the problem until the next day. I immediately, made a payment via Western Union, and then I noticed it was also going to be a late charge. I once again made another payment. I was so paranoid that night I was not able to sleep. The next day, I spoke to Ocwen representative and he assured me, I would not be reported late to the credit bureau, which was my main concern, since I have been trying very hard to repair my credit.

I recently switched Home Owners Insurance Companies and had to report it to Ocwen. The checks got crossed in the mail and it got somewhat confusing. I then called Ocwen to explain and I spoke with the kindest and most professional Ocwen representative ever! He explained exactly what happened, resolved it and we were both on our ways. Thanks so much for taking the extra time to help.

I had received some information in the mail from my mortgage co. which is Ocwen. I read it and did not quite understand it, so I called Ocwen and explained my situation to the rep. She was very helpful and took the time to explain everything to me, and made sure that I now understood. She was very polite and showed sincere concern for making sure I was taken care of. And that made me feel good, I knew then I didn't have to worry.

Very helpful. I didn't know how to do the online automatic payment and the agent was helping me, took his time and very patience of walking thru the setting up the automatic deduction mortgage payment from my checking account.

I have been a customer for over 5 years and have experience excellent service from Ocwen Financial Corp. This company is customer oriented and very professional putting customer first. Great Services Provided.

I filed a Chapter 7 BK five years ago and the mortgage was not reaffirmed. I won't get into specifics on why, but I had been making timely payments, since then. I contacted Ocwen, to see about reaffirming the mortgage... Since I'm paying it, I would like it to be reported to the credit bureaus. I was told that Ocwen would not reaffirm the mortgage, and I should request that the BK be re-opened. This is disappointing to hear. You would think that after five years, of acting in good faith, customers would not hit these type of roadblocks.

I call Ocwen requesting a form I need for tax services. The representative was very polite and knowledgeable of what I needed and offer to email instead of waiting in the mail. By the time I was finishing my conversation with him when he said "you should receive it shortly mam" it was on my mailbox. I end up doing my taxes at that same day, which was immensely helpful. It was a Saturday so I didn't had to wait or take day off work in the middle of the week to have my taxes since April is behind the door.

I sold 25 years worth of monthly payments to OCWEN for an agreement of 100k. At the end of it all I only received 26,500. I'm having a hell of trouble collecting even just getting a hold of the representative who handled my transaction. His name is Andre ** he is a real scum bag. He deceived me and I'm sure I'm not the first or the last so beware please.

My experience with Ocwen Loan specialist has been heart warming. The retention Loan specialist was compassionate, polite and knowledgeable concerning my situation and what I needed to do. Also, he has followed through on returning appointment and assisted in ways which I needed to complete my application. Thanks.

I fell behind on my mortgage quite some time ago. I have multiple sclerosis and was medically retired overnight, at age 36. My income was cut in half, but I still had a child at home to finish raising. After trying to contact Ocwen about being unable to make my payment, I was simply told I had to make the payment. I explained my situation and that I had been in the hospital for 10 days just a week or so earlier. I was rudely told to make the payment. I asked about making an interest only payment, partial payment, etc. I was only about $200 short. I was told I had been making the payment and I needed to continue making it. I was further told that no help was available for me since I had been making my payments on time, assistance was only available for those who were behind on their payments.

I have had my home on automatic payments for 4 years and just realized that PHH stopped taking my payments in February this year (2017). I started getting weird letters in the mail from a loan care company that I did not understand. Then looked at my account to pay and catch up and it won't process my payment because "function is unavailable". I am unimpressed with the lack of communication and my wife was shocked when someone showed up at our house and served us with foreclosure notices... How can I pay if I'm not able to pay or get through to pay this mysterious entity...

I received a loan modification from Ocwen that helped me avoid foreclosure. The experience was absolutely tremendous. They did what they said they would do. Their relationship manager kept in touch with me and provided great service when I thought I was going to lose my home. I thank Ocwen for helping me get back on track with my home loan.

My mortgage was sold to PHH mortgage and it has been a nightmare ever since. They continuously lose your paperwork. Due to a family emergency I missed one mortgage payment. The next month they wanted 2 payments they raised my payment 374.00 a month. I was told to apply for homeowner's assistance. They kept losing my paperwork. After 3 months I called to pay what I owed, I was told it was in an attorney's hands. They would not accept my payment. The Atty wanted 2000. I was declined assistance. Was told to appeal and was declined for a totally different reason than the first one.

I requested a modification because I was employed for 7 months. When I first applied I was on unemployment and was told that I had to have a job. I was under the impression I would lose my home. My relationship manager worked with me. I informed him that I was starting work real soon and he said once I started work to reapply. My relationship manager was awesome and he worked with me and understood my situation.

We have recently completed a modification to the mortgage for our home in California using Ocwen Loan Servicing, LLC. Ocwen kept us informed of the status of the modification from the time we knew that help was needed until the modification was completed and accepted by all the parties to the mortgage. They responded promptly to our questions and assigned a Relationship Manager for us to use as a single point of contact.

On March 27, 2017 I telephoned Ocwen for assistance. I was requesting a copy of a tax form for filing my income tax return. I could not be more pleased with the professionalism and customer service received from the gentleman I spoke with! Thank you very much!

I am a court volunteer and I serve as a guardian and conservator. I become appointed by a probate judge, for the elderly or for people who have been deemed incompetent to handle their finances and sometimes all decision making. I have had to try and work with PHH Mortgage, when some of the individuals that I have been appointed to, have PHH as their mortgage holder. I write a letter to PHH with my certified letters of authority with the court order. They have chosen to ignore this court order time and again and refuse to acknowledge that the individual I am serving in this capacity has been deemed incompetent to handle their financial affairs and in some cases, not able to make any decisions on their own anymore.

Ocwen was our home loan company for 11 years. They were the easiest and best company I have ever worked with. I was disappointed that when we bought our new house that we would have to change loan companies. Their website is very easy to use. You can get all of your tax papers right off the website. Back statements needed? All available.

I have had difficulty with PHH Mortgage since my mortgage was sold to them four years ago. They recently sent me a letter stating that they were notified that my home was vacant and it is not. We currently owe $112,000 and our property was appraised at $187,000 for our refinance four years ago. It seems PHH mortgage tends to "bully" its customers and find ways to gain a property by unethical ways. I would not recommend anyone to get a mortgage from PHH mortgage. They are not an ethical company.

They have been a nightmare after a couple of months after I closed for my first home. Random fees, surprise overages, made up numbers in shortages and the list goes on. Even worse is their foreign call center. Worst of all is that they don't even listen to what you have to say. I explained to them what my problem was with extremely high shortages even though I did escrow. My taxes went up by $76 dollars and all of a sudden my shortage was $5,800. I called to have them explain what is the shortage is for if it was only $76 dollars. Their unforgettable answer was... "YOU JUST HAVE TO PAY THAT!" I asked them to explain and they just kept telling me was "YOU JUST HAVE TO PAY THAT!"

Through out the years. They helped me keep my house especially when the economic meltdown of 2008. They lowered my mortgage and the price of the house from the original purchase price. Till today when I have the chance to refinance, Homeward Financing which is an affiliate of Ocwen gave me an opportunity to refinance with a much lower rate.

Loan service isn't exactly the kind of thing that I would recommend to a friend but my experience with my service rep was Awesome. Very attentive to my needs and willing to meet those needs in a courteous and personable manner. The whole thing was truly painless, which is the opposite of the reputation of the industry.

I would recommend Ocwen and Homeward Residential at the top of my list! We have been Ocwen customers since 2006 and when it was time for us to refinance I was solicited by several banks but chose to use Homeward Residential because they are affiliated with Ocwen. My loan officers, Ronald ** and Jordiana ** were very responsive and just a pleasure to do business with and I'm sure everyone knows that this is not a fun process but they made it very easy and this was the fastest loan closing I have ever been through! My husband and I have worked very hard to clean our credit up and we were rewarding with a great interest rate and even able to take several years off our loan saving us thousands of dollars! Thank you very much.

They can never find me in the files as an authorized person, you can never call in and speak with person handling loan when you call, they charge for everything unless someone who is in charge waive fees, and they don't make it easy to find other options without a lot of changes to qualify before they are changed again. I don't feel they are out to help those who are having problems or make affordable payments just out to get there property.

This is a factual representation of my experiences. Dual tracking and extensive paperwork denied our mod the first time and we hired a document processor then. They finally accepted it after 8 months. They told us not to pay or we wouldn't even be considered for a modification. Dragged their feet and delayed timely processing of the mod. Predatory lending practices and discrimination because of the ridiculously high PMI. I had good credit and so did my co-signer, but I am dark skinned. Redlining just to name a few.

Ocwen is terrible I would give them an F. I filed bankruptcy and completed it paying in full all of my mortgage. It was paid in full Nov. 2016. Dec 2016 Ocwen sent a letter to the courts saying I owe another $6733.00. The court sent me letter. I contact Ocwen and find I have $12951.23 in suspended account which would cover if I owed more with a refund. I had them (Ocwen) to draft me a letter with this information 12/14/2016. On 12/15/2016 monies was reversed out of the account. No one can tell me where it went. Later I talked with supervisors and other staff twice a week until today 3/13/2017 with no statement letter saying the account is paid off, and their lawyer can not even get information to my lawyer about the account. So out of four different mortgages, from three other companies I have sign off of the deed in 2016, this one; three months later I have got nothing. My plan ended Dec. 2016. It is now March 2017, nothing!!!

I sent in a payment by FedEx on Feb 22nd, they received it in February 24th (paid extra so they could receive it asap). Someone signed for it from Ocwen (S. **) and they haven't been able to find it!! It is March 10th and still nothing. All the while it is showing my account as late, messing up my credit. Now they want me to send a copy of the check! For what they have the original!!! It is Friday so it looks like yet another week of not being able to find this check.

You ask why I gave a high rating. Well I am glad you are my lender. You have been with me thru a divorce and then being a cancer survivor and thru the court awarding custody of my two grandchildren. I have had a real struggle but I haven't been late on any payments in years. I only wish you could help me now. I got laid off from my job in June. My son was helping me but he fell and broke his leg so I had to help him. He is back to work now, but I still need to refinance my loan to do the much needed repairs on my house. When I speak to someone about refinancing this mfg. home it's like I have the plague or something. It's worth a lot more than I owe.

PHH sold my mortgage to another company. Then reported that I was missing my payments because I was sending payment to new lender. These people are idiots. It does no good to try to talk to them. I do not think they understand English.

I was having difficulties paying my current mortgage payment. The representative I spoke to was able to help me with all of my questions. I filled out the loan modification over the phone. This is quick, convenient and saved me time with submitting the application.

I was so excited that my HARP loan modification was approved but 8 months into the actual loan I found there was an accounting error that now has caused what seemed to be a savings grace is now a nightmare that no one (including the Ocwen Research Dept) could resolve. My loan is one month behind even though I have paid every month, I'm receiving numerous collection calls, and they are adding late fees. I've been made the victim of their error and I will have to endure this until I can pay an extra months mortgage.

The person I spoke to was excellent. She heard my concern and offered to follow my account and call me back the next day at 3 pm (2/28/19). She called me at 2:58pm with the information I needed. All companies should use this experience to show top customer service. She listened carefully, validated my concern, and followed-up like she promised. I couldn't be happier with the service she provided.

I have had a long and torturous experience with Ocwen and want to alert others to avoid using this company if at all possible. My experiences with them were as a result of the death of my father. The family home had a second mortgage with Ocwen and so I began dealing with them shortly after my father's death. It took months to get them to acknowledge receipt of my father's death certificate and then when there was a refund due on the escrow, they issued the check in my father's name, even though they had the death certificate! How crazy is that? Why would you issue a check to a dead person. I spent many months getting this corrected, in the meantime Ocwen held on to the funds (over $1k) that my mother on fixed income could have used. Agents did not return phone calls or emails. Very frustrating experience.

I had been on this program for years then they wanted to discontinue it. It benefits me having this program so that I don't have to worry about not getting it paid on time. The representative was very polite and walked me through the whole process to getting reactivated. I hope the program continues until the end of my payment program.

Every single time I send in any extra monies I write APPLY TO PRINCIPAL ONLY on my check and every payment I send this company either hides the money in a suspense account claiming they don't know what to do with extra monies or they apply to future monthly mortgage payments and collect interest... Every single time... I have to call in and explain what is clearly written in my note section of my check EXTRA PAYMENT TO PRINCIPAL ONLY. This company fraudulently claims "oh our mistake" and waits an additional 2-5 days to put monies where they should go meanwhile collecting interest on those additional days. Yes I am aware it's only a couple dollars here and there and a huge amount of time and stress for monies to settle as they should. Highly unethical business practices and frustrating not being about to trust the company that holds all the cards on literally the largest debt I own that I am trying to payoff earlier than scheduled.

I would like to thank Ocwen for helping me to believe that miracles do and can happen for people like myself. I am a 60 year-old disabled widowed woman living on a fixed income made it very difficult to keep up my mortgage payments. I was behind in my mortgage payments and at my wits end, and I thought I would lose my home and become homeless. Taking a chance I called Ocwen, after explaining my situation, I applied for their home modification and to my surprise I was approved. I was shocked because it seemed like these things only happened to everyone except me.

I call to explained that I received letter from Ocwen that stated I have to make mortgage payment through Western Union. The lady told me while the decision was make like that I was even more angry and I told her I don't want to hear that. She was calm and told me other alternative by bank wire or bank certify check. After 5 minutes that almost lead to argument with her patience I listen and problem solved. She was a professional.

I was treated fairly throughout my experience with this loan, but unfortunately, like so many others I bought at the wrong time and the value of my property went through the floor. When I lost my tenants I could not afford the property and I applied for a deed-in-lieu. I have been treated fairly and courteously throughout this process with complete transparency and consistency. If I ever buy another property I would certainly consider Ocwen for financing and would recommend them to friends and family.

The lenders are very helpful to all and very respectful to all families. And will help you regardless the matter. They want you to keep your home not to sell it and be in the streets so yes the best bank I was ever with. Thank you Ocwen.

Great company and friendly staff. I was able to refinance at a great percentage, they saved me from foreclosure. I'm able to afford mortgage, taxes and insurance all in one affordable payment. I am grateful and blessed. Highly Recommend!!

A few years ago, both my husband and I were laid off from our jobs, and got behind on our mortgage. OCWEN was great in working with us and modifying our mortgage once we were again gainfully employed. They have been awesome!! We just love them!

I had not logged onto the Ocwen website for a very long time, but when I did the site wouldn't accept my login. I called Ocwen and spoke to a very nice representative who stayed with me throughout the entire scenario of changing my login and password. Since I'm far from being tech savvy, I really appreciated the patience and individual attention the representative gave me.

Ocwen literally saved my home so my family of 5 could stay in our quiet little village we call home. With the economy bordering the depression of the 1920s, paying bills, saving for college, and the crazy idea of saving for retirement was a tall order. With one phone call, Ocwen almost instantly restructured my mortgage, allowing me to make 3 hefty payments to show them I was serious about saving my home and in turn showing them I was faithful. I passed and the savings were astronomical. I always take their calls because they want to help and they went above and beyond that. To this day, times have gotten somewhat better but still a challenge. They allow me to tell them when I will make the payment and in turn, I without hesitation, pay the minimal $10 late fee. They trust me to do so and I do. I can only hope my mortgage is never sold off to another service provider. Their customer service is 2nd to no one. Thank you Ocwen!!

Ocwen's online bill pay website has recently been improved. Now I able to access the pay date Calendar on my small Galaxy Core Prime cell phone and this makes it possible to make my payments with my cell phone anytime and anyplace. Before this improvement I would have to go to another computer (which was very inconvenient) to make my payments instead of using my cell phone.

We have had to deal with a loss of income and calling upon Ocwen they were so understanding and helpful. They always made every effort to help us and understand what we wanted to stay in our property. The stress of falling behind was Relieved when Ocwen helped out.

You folks at Ocwen, especially my account managers, have helped me and my family save our home. Thank you. There isn't more stress than being a father and mother of 2 awesome kids, 2 dogs, 2 cats, a Guinea Pig and a bunny and knowing you are on the verge of losing your home. Indescribable.