Onity Mortgage Reviews

We paid off our home over a year ago as a direct result of the BS experienced with Ocwen. We still do not have a Release Deed proving our payoff. They claim it is the County recorders office but fail to follow up on anything. These people belong in jail!! Time for an attorney, but wait, I should be able to join one of the many lawsuits now in place. If you hear Ocwen, run, no sprint away from these money hungry, incompetent, barely speaking English clowns!!!

I've experienced great customer service with timely assistance from knowledgeable agents in various departments. I also find the company's website user-friendly that provides tons of helpful information. I would recommend Ocwen to others.

Both my current Relationship Mgr Rahul and the gentlemen today have been completely professional in how they handle our business and with providing me the information I need. Also, they have been guiding me in the steps and paperwork to get docs in correctly for review. Good Communication and timely response to questions.

When contacted accurate and up-to-date information given. Always pleasant, willing to assist in any way. Great customer service. Willing to assist with providing information to lower interest rate.

Been very satisfied overall with them. Customer service easy to talk to and no long waiting time. Writing with any questions get a written answer back on any issues, explanations from their research usually within a couple of weeks. And seems to have a correspondence annually from the CEO on any other news or offerings going on or further plans.

In the timeframe I had to work with Ocwen they have always been very professional and caring to my questions and needs. The calling system at Ocwen has always been top notch with low waiting times and returned calls always prompt. I can't find one area of weakness in my interactions with this company. I would highly recommend Ocwen.

Ocwen Financial has been extremely helpful to me and my daughter during my difficult financial problems. After my husband suddenly passing, Ocwen's account advisors were understanding and help me every step of the way. Thank you!

As a homeowner OCWEN has proven over the years that they are more than just a lender. OCWEN has so many programs to work with people and their investments. Your home is important to them and they strive to keep you in your home. Thank You Ocwen for the last 7 years you have proven to stand above most lenders.

Very good service! They really care about their customers. Appreciate the time they take with their customers. I would highly recommend them.

Excellent customer service, always easy to deal with. When I had questions the staff were quick to answer and provide information that was needed to address the issue at hand. Would recommend this company to anybody.

I was very pleased with the help I received in getting my payments modified by Ocwen. They were more than willing to work with me in every way possible to lighten my load. Thanks for all their support.

No one is perfect but they do a fine job of minimizing the kinks and they show themselves as honest citizens. I have never had a communication breakdown and over the years there have been many situations we had to work through. I am happy with them.

I am more than thankful with Ocwen Bank. They help me save my house. If it wasn't for Ocwen I will not have a house right now. Ocwen also lower the mortgage balance and my monthly payments. Thank you so much to Ocwen Bank.

Overall I am happy with Ocwen, but I do have a concern with Homeward Funding and the lack of urgency from them.

Great customer service. Every time I called they were always very professional and answered my questions. If they did not have answers for me they would confirm and send me to correct department.

I have enjoyed working with my customer Rep. Each time I speak with her she truly is willing to help me.

Very happy customer. I can't even start to explain how accommodating and understanding Ocwen LLC has been with us. They have gone far beyond helping us during our hard times. They have always offered us needed information and guidance when we needed it. As a result we were able to keep our home and back to feeling secure in our home. They have worked with us and never gave us negative results. The staff at Ocwen has to be commended for their compassion and understanding.

My experiences with Ocwen customer service team has always been pleasant and very informative. They update me on my loan and clearly answer my questions. I have never had a negative experience with my mortgage company. Thank you for providing quality service.

I would recommend Ocwen Loan Services to anyone looking to finance a home or refinance. They did a fantastic job for me and would use them again for my next home loan.

Had no issues for the length of the loan. They were always there willing to help us every time they could.

Ocwen seems to "get it" when it comes to what others expect from them as a "servicing" company. Ocwen is proactive, communicative, easily accessed and always friendly, while maintaining a high level of professionalism at all times.

Good service. Always had a good experience! Never had a problem. If looking for a lender would come to your company. Thank you.

I have been very bless with your employees in helping me stay in my home. After losing my job and then my husband they have been very understanding and when I was ready to give up on life they let me know that they were here to help me. Since the remodification has been approved I have mow the grass and clean up most of the weeds around the house. Neighbors are probably happy now. I just want to thank everyone and a special thank to Poornima ** for listening to me and my crying for I trying but seem to always hitting a wall. They are a great crew. Thank you for my chance to stay in my home.

I recently sold my home & paid off my loan at Ocwen at **. During the time I had the loan as well as the payoff, things were handled efficiently & professionally. Very happy with Ocwen.

When first coupon was received you overstated tax reserve. I've accepted same. Second coupon had a late charge. Check August check and see it was sent early. Sent the day I received the coupon. Sending coupons week earlier would be helpful.

We recently paid off our house. Ocwen was our last mortgage holder, we had three I think. We never changed mortgage holders, companies changed hands. But Ocwen was good to us and we never had any problems. When we paid off our house we actually overpaid and were quickly reimbursed. Our house insurance was already paid for for the year so we didn't have to pay that either. All in all a great experience.

I am very thankful to Ocwen and your services. Most of all when we had given up but Ocwen came through for us and modified our mortgage. I cannot thank you enough. Keep up the good work.

Very smooth transaction. All staff were extremely knowledgeable, helpful, and courteous. It was a pleasure working with them. I highly recommend them to anyone looking to refinance or buy a home.

Waiting to hear if my modification will be moving forward in my phone meeting on Thursday. In the meantime, I have been served with a foreclosure notice and am totally confused as we are still working on the modification... Last phone call with Dinesh said no such order was given to Potestivo to do that... Dinesh was wonderful, very easy to understand, was very helpful.

The process was painless, but I do have one suggestion. I received two checks from you guys after the balance was paid off. Neither of them has no explanation of what they are for. The documents I have received and the two checks do not reconcile. It would be nice if you have sent me the checks with appropriate document that would explain what the amounts were for.

Ocwen mistakenly reported a sale of a home from December 2013 as a short sale. The sale price of the home was $247,500 and the loan payoff was $232,000. Ocwen got every dollar that was borrowed. There were never any modifications. I did not know this was being reported this way until I tried to refinance another home and it came up on my credit. As I tried to get this resolved by calling Ocwen they cannot find any information on this loan of me personally, even after hours on with customer service and research dept's. After I sent them all the details proving there was absolutely no short sale it took them 2 days to acknowledge receiving the email and 7 days to send it to the correct department to get resolved. At this point they still cannot confirm they have any internal documents on this loan, only what I sent them (which came from Ocwen in Dec 2013). They claim it's an old loan (less than 3 years) and nothing is in their system.

Ocwen has made this process very simple for me. I submitted my application, and in return they sent me my documents that needed to be signed online. My relationship manager is very helpful, polite and patient. She explained everything to me and had the knowledge to answer all of my questions. Whenever I needed her, I could request a call or set an appointment and she would make herself available or have one of her relationship partners to contact me. This company is well rounded. Thanks for all you have done.

Our association with Ocwen began at the height of the financial and mortgage crisis. We were getting nowhere with our previous mortgage company in resolving our mortgage issues. Being self employed and our business also suffering during the downturn we were desperate for a solution. When our loan was transferred to Ocwen we were initially devastated believing that we would be required to start the entire process of remedying our mortgage shortfall. But our fears were soon gone after Ocwen offered us a solution to our mortgage issues that completely resolved our issues.

Just wanted to share how much I appreciated the help with assuming my Mom's mortgage when she passed away. Ocwen required a lot of paperwork and phone calls :-), but they were very, very patient and helpful in getting me through the loan assumption process. Thank you!

I have discovered with great joy how easy it is to work with Ocwen Loan Managers. I have not had any difficulties in getting my issues resolved promptly. It makes life easier when Ones Mortgage Loan Service's Office is staffed with Qualified Loan Experts who are ready and capable in resolving issues in arising from One's loan obligations.

This company handled my mortgage for the last 10 years. They were always informative with my account and helpful. They were kind and courteous. Easy website to follow. Most of my interaction was online unless I could not locate then I would call for assistance.

Great experience with Ocwen servicing my home loan at **. I liked receiving both an email telling me that Ocwen received my payment as well as getting a paper copy showing the amounts of principal, interest, payoff, etc.

My experience in dealing with Ocwen has tremendously been great. Ocwen has been cooperative and they have worked with me through my hard time and have done everything possible for me to remain in my home. Thank you for all your help.

Good company to deal with. Helped me out with a couple problems with no hassle. Would use overnight again if needed. Would definitely recommend to family and friends. Very friendly customer service people.

I was Ocwen customer since 2007 formerly GMAC. For 9 years paid my mortgage without delays. When challenging situation came I keep paying and asked for portions to reduce monthly payments. They answer was I had to go to foreclosure to be considered. Their assessment impacted my credit score and they were more clear about it.

Ocwen took over my previous mortgage company and initially I was reluctant about the change. However, Ocwen did supersede my expectations. The easy to browse web page, self-help log in screen, quick to answer staff.

Great experience with Ocwen. They do a great job supporting their customers. I am a veteran and they treated me very special. They offered me a great VA rate and every time I called they would recognize me as a military veteran. Ocwen is a great company and they have great employees.

As a property owner, I have had over 35 years of experience with mortgage companies, for both my principal residences, as well as investment properties. Rarely have I found a company with which I found it such a pleasure to do business. Ocwen is the rare such company that combines exceptional customer care and service, with professionalism, accuracy, and polite deference. It will be a pleasure to do business with Ocwen again in the near term.

My loan was sold to Ocwen and when I learned that they are a debt collector I was shocked because my mortgage payment was automatically drafted from my bank account every month so since I never had a late payment why was my mortgage sold to Ocwen. I quickly learned that is was not based on my payment history and they have been really great servicing my mortgage loan. My taxes and insurance gets paid on time and I'm happy that I've not had any issues. I'm glad to be a customer.

Satisfied with the hold issue from start to finish. Lower my APR and my terms and monthly payments. Was happy with the loan and the employees that help me. Thank all that help in the processes.

I love working with OCWEN. We were referred to them during a refi and found that they were awesome. Their mobile website is so easy to maneuver around. That is one of my biggest things. When we refinanced again, we remained with them.

After our GMAC loan was purchased by OCWEN we were upset because it felt like we were being passed around. But OCWEN was able to provide us leading edge customer service and the online presence we desired. It was important to us to be able to access our account on the web as well as receive all of our correspondence paperless. OCWEN allowed us to do all of that and more with complete professional transparency. When we finally sold the home the payoff was easy and the escrow was seamlessly transitioned back to us. Thanks OCWEN.

Ocwen shared the Shared Modification scenario with me/account and now I am no longer underwater and my account is current. My wife always shares how comfortable she feels knowing that our home is really OURS. Thanks Ocwen!

I went through financial difficulties that stopped me from making my house payments. Ocwen worked with me and understood my situation. I was able to keep my house and make affordable payments. The customer service was always professional.

I love the way the service people at Ocwen strives to provide great service. They always make sure that have answered all my questions before they let me off the phone with them. They all are definitely team players no matter what department you are talking to, if you haven't got the right department they will make sure that you get to the right department so they can answer any questions regarding the loan. I give them a 5-star rating because they are the best as far as home loans. I highly recommend them.

Our payments went up about $400.00 more a months, and now our payments is $1,110.00 and when you live on a fixed income it is so hard to make these payments.

I have completed all steps for an assumption, however my assigned rep stated I need to bring the account current to assume the loan. I applied for the loan modification due to the escrow increase and it all spiraled from there. I need the help.

My Name Is Charlie **. Myself and my wife, Janet **, wound up living in our home that was originally going to be an investment property right before the crash in 2008-09. We are homeowners. OCWEN worked with us in the following years following that and helped us design a modification that helped us reduce payments to keep affordable over the past few years but let us earn a reduction in Loan balance to allow us to either stay or resell at a fair value if we decide to downsize. We think they are one of the only services to work with people like that and recommend them to any homeowners.

When I came to Ocwen they treated me like family. Not knowing anything about me. Once my support team contacted me, it was like a dream come true. They guided my path in order to keep my home. My team stayed in touch. Not one time did I talked to a automated system. I'm very thankful to my team and to Ocwen.

I have been with Ocwen for several years now and since the beginning Ocwen goes the extra mile to help me with any issues that I may have. I am very grateful that they work with me always and more than a mortgage loan Ocwen makes me feel like part of the family. Thank you very much for everything you have done for me and my family.

Many times put on hold for a long time. When I wanted a payoff balance, was not able to get the information. Had to send in a lot more than necessary to avoid a late charge.

Never understood how or why our mortgage ended up being serviced by Ocwen but they are a very professional and customer oriented mortgage servicing organization. I do not know what more you could ask of a mortgage servicing company.

My experience with Ocwen has be super. My mortgage has gone down three times. Now I can enjoy my home. Thanks Ocwen.

All my issues and concerns were addressed favorably. No problems whatsoever. Relationship Manager is very knowledgeable and professional with me.

Ocwen they are very helpful, do whatever they can to help when you have a problem. It doesn't matter if it's big or small. They will call you to see what current situation that they can help you with or what can be done to save your home or whatever problem you have.

An act of kindness shown in the illness and hospitalization of my mom when my mortgage was going to be a day late. Mom has since passed. But I will never that single act of kindness.

Eliminating mortgage insurance - When I phoned to find out how to apply, I was given quick and courteous help. As yet, I do not have a response to my application.

When I had financial problems and got very far behind in my mortgage, Ocwen assigned an account specialist who worked with me to make sure I did not lose my home. Through his efforts, the loan was restructured, saving me thousands in interest, and bringing it up to date.

I was sick and out of work and Ocwen stepped in and helped me keep my home. That was the best feeling ever.

Ocwen did everything they could for us to keep our home. When we could no longer keep the house financially, Ocwen did everything they could to assist with the short sale and provided moving funds for us to move. I feel they did everything possible to assist us.

Very helpful while I was going through a very bad hardship, which I am still experiencing the death of my daughter, and lost my job because of it.

I had so many problem in the past with Ocwen, but a lot of changes have been made and right now, I am very happy with their services. Keep working with people who have trouble with paying their MORTGAGE.

I would like to see the company reach out to the homeowners that was affected by the flood in Baton Rouge LA.

Pay online - Was very pleased with the experience. Thinking of planning to pay my mortgage online all the time. To save on paper and to save on checks.

The WORST EXPERIENCE EVER! I have over 20 loans with BofA, Chase, QuickenLoans... OCWEN is the WORST. STAY AWAY!!! RUN! They changed the amount due with $140 and by mistake I sent the old amount. I fixed this as soon as I could. They reported me late to all credit bureaus. After having the loan with them for 10 years and never being late... Their technology is dated and customer support is not helpful! I am looking to move my loan somewhere else.

My experience with Ocwen has been horrific at best. I thought I was exercising my rights as a homeowner to sell my home after losing my income. I called Ocwen to let them know I could not afford my payments and said I am putting my house on the market. They agreed. I have stayed in my home during this atrocious process. To make a long nightmare more tolerable I will list the events that are currently taking place. Asked Ocwen what is the price they would like to receive for the property? After getting opaque answers, and after weeks of going around and around, finally they said 78,000.00 or anything within 10% of this amount. Got an offer for 75,000.00. Realtor and Title company submitted offer in June 2016.

I felt obligated by their modification department to accept what they offered. I initially asked and asked about Save Your Home California Program and they directed me another way. Later I came to find out I qualified for the Save Your Home California Program, but they said it was too late that it should have been done prior to the modification. In their modifications each time they increased the principal balance by about 15 to 20k. I feel that they are still a predatory lender and should be reviewed and investigated by HUD.

Ocwen bought the first mortgage I had on my house from whomever I had my loan with prior to them, and initially, I was not happy that they're located out of state. Also, on two or three occasions over the years, when I called them to try and do a refinance, I kept running into blocks and it seemed like I couldn't get any help, at least at the time. I'm sure a part of that was property values were going down, and everywhere there was a loss of equity. It wasn't a pleasant experience. So, I recently refinanced with another company that's local. Luckily, values came back up recently. In fact, just a month ago, I finished my loan with Ocwen.

I had to do this modification twice because I've had some hard times. I’m on disability and I don’t make a lot of money. The first time I went for a loan modification a few years back, Ocwen lied to me. I gave them $10,000 which was all I had and they held it. I begged them for that money back but they wouldn’t. I couldn’t talk to the loan officers. All I get is a representative and that’s not even in the state the mortgage company is in. It’s a telemarketer type of setup and whoever in the mortgage company could access the information. I even went to their office and they told me to beat it. I had to get a lawyer to talk to them. I had to wait and go to federal court and two months later, I finally got the check. The second time, they gave me a better deal. But still, at the end, I owed $200,000. At least I can pay the bills and I do not have to worry about moving. I’m paying the mortgage every month. All in all, Ocwen doesn’t give a crap about you, they just want the money.

With Ocwen, I got my interest rate reduced. At first, I didn’t have good interactions with them but it has improved.

We recently refinanced our home, and several calls took place with Ocwen representatives. All were very courteous and helpful. In the most recent call, the representative was especially helpful, going a little "out of the way" to get everything right.

My mortgage was sold to Ocwen and I did a refinance through them. My experience with them was somewhere around between the pit of hell and horrible. If I had any enemies, I would recommend them. They are not customer service oriented. The last contact I have with them was a bonus and I just hope that I don't have to ever talk to them again, but I have to send the money every month. It's a good thing that everybody I talked to is within a different state because it's physically safer that way.

Payment Arrangements - Just wanted to inform agent that payment would be made before the end of the month. He was very professional.

When we first got our mortgage just over 5 years ago, these people screwed up everything... but we were so far along with the process, we decided to just ride it out. Even after we had to postpone closing for a day because of their incompetence... how much worse could it get, right? Well, now that we're trying to refinance (NOT with PHH), we're learning just how much worse. Turns out these cerebrally deficient people filed our title twice... so it looks like we have two mortgages. Same property, same amount, same start date... TWICE! How does that even happen??? "Should be easy to fix," the new mortgage company says. But, they have seriously underestimated PHH's concerns about making things right. After two days of phone calls and faxes, plus over a week of waiting for them to act, still nothing! And, when I do talk to someone he or she just doesn't care. I mean, seriously they just don't care.

Having difficulty gaining access to the website, I contacted a representative by telephone and explained my inability to do so using what I believed to be my current username and password. The representative was attentive, understanding, and courteous. The representative was knowledgeable and professional in providing the correct procedures in alleviating my problem in a timely manner.

Whenever speak to Ocwen person they always talk nicely. Thanks to you guys. I'm very happy that I'm part of your bank. You always take care your customers, not only me.

Rep was very personable. She responded to my question in a quick, professional manner, provided a solution to my query, and had me off the phone in 5 minutes.

My house was water damage 5 weeks ago. Insurance send me a check for repairs. After I talk to Ocwen customer service they told me to send check and forms that they email me because I want to do the work in my house. They agree, I wait 4 days and nothing. I called them and now they said they won't release any funds until I get a contractor. I don't think is fair. Those people said nothing but lies. I can do work putting more money into the house. I'm going nuts. No kitchen, living room and no dining room. I'm living a room and a bathroom. :{

I would recommend Owen to others because they really work to help their customers. I have had to contact them several times before and they were kind and always wanted to help me and my situation. So this is why I would recommend them to others.

I was placed in foreclosure while working on a Deed of Lieu or I should say, the rug was pulled from under my feet and I looked up in I'm foreclosed. Anyhow to make a long story short, these stories are making me scared. The insurance company did not cover everything but they did send $17,000 for about 25% of the work and after the foreclosure now they are saying I can't get anything if something left after the work. I got a feeling PHH is going to give me the runaround. They haven't even paid the public adjuster his 10% yet. Did I tell you asbestos is around the furnace that went out and all over the floor. Kissing thousands goodbye!!!

Your company is the best I have every dealt with. Thank you so much for your quick response concerning my needs. Everything work out excellent. I am excited for the experience I have had working with your company. My loan officer was precise. All the information was up-to-date which made the process quicker. You guys are the most. Keep up the good work in the future. I am putting your name out there. Every time I heard someone speak concerning their mortgage, my experience is being shared.

My family owns a small service business in Phoenix AZ. The financial crash of 2009 had a significant negative impact on us. We fought to survive, and with 3 children in our home, the reality of a foreclosure was devastating. Ocwen took a pro-active stance to help us. They sent us a modification agreement which permanently changed our interest rate 7 points lower. This took our monthly payment from almost $1200.00 to just over $635. The maturation date remained the same, and this reduction allowed us to weather the financial storm and keep my family in the only home they have ever known. The net result is our family is stable and secure, and extremely grateful to Ocwen and the management team at Ocwen.

Ocwen is driven by commitment and the lender offered me an affordable financial package which enabled me to remain in my home. I can relax and enjoy home life because of the trust, honesty and terrific loan serving I enjoy with Ocwen. Thank you!

First preference to any friend that need my recommendation. Professional and convenient and they listen and communicate back to you like you're a person and not a number. Great Company.

Ocwen held 2 loans on our home. In 2013, after 18 months of paperwork, we were told we were approved for a loan modification. Ocwen told us to stop paying on the 2nd loan, & that it would be due when we sold our house. We stopped paying on the 2nd loan as instructed, and thought all was good. Fast forward 3 years. We get a letter from a company called Trinity Financial who stated they now own the loan, & we are in foreclosure. They never notified us once in the 3 years. They want $28k by the end of the month or we lose our house. They also added over $8k in penalty charges. Both companies need to be investigated. Ocwen lied to us, and sold our loan without informing us.

While attempting to obtain a home equity loan, I discover Ocwen did not remove their lien on my property when they sold my mortgage to Chase. I called them, they said it's Chase's problem. I called Chase and they said it's Ocwen's problem. FUMING NOW! With all three of us on the line, Ocwen rep finally raised his hand and said they needed to "work on it". STILL WAITING!!! My home equity loan is being held hostage while Ocwen tries to figure out what happened. What incompetency! So BEWARE folks, Ocwen turned my loan over to Chase after purchasing it from defunct GMAC. DIDN'T FINISH THE JOB! Probably won't finish the job when they dump YOUR mortgage off. Now I'm waiting and waiting and waiting... Goodbye lakefront property that I was hoping to buy with proceeds from my home equity loan. The dream fades.

End of year tax record - Needed a copy of my interest paid for 2015. Loan had changed hands & new lender sent their part for remainder of year but had not received one from Ocwen. Called, had great response, emailed my form instantly. Great service. Great communication.

I accidentally made a house payment to the company that previously owned the loan. It scared me to think I was going to be out that money for several months. When I called the service department to correct the mistake I was delighted to be taken care of and reassured that everything was duly noted, and corrected. The service was amazing!

I had a nice experience when speaking with the Ocwen Representative. He was helpful and I appreciated his great personality.

Late Payment and Payment History - I was provided with excellent customer service. The representatives I spoke with knew their stuff and was very, very customer service friendly. Can they be cloned?

OCWEN provides EXCEPTIONAL service to their customers. Their phone reps are pleasant, professional, helpful, knowledgeable, and focused on their customers always. They never fail to verify that your questions have been answered and treat even the most remote/minor questions as if you are their priority. They understand that your home is your most important investment and they value that as much as the customer. They have a successful business because they have happy customers, they understand that important balance. Their logo says it all, "Helping Homeowners Is What We Do!" They walk the talk!

I was quite pleased with the attention and respect afforded me by Ocwen representative. He took the time to speak clearly, explain terms in a way I could understand. He assisted me with the application process. His customer service far exceeded my expectations. I will recommend Ocwen Loan Servicing to my friends and family.

Dealing with Ocwen has been a rewarding experience. The reps. are knowledgeable and helpful either online or over the phone. They have and promoting good programs to help homeowner keeping and stay in their homes regardless of their financial difficulties. They did helped me when I was in need.

Yes, your operators are always curious even though I am always late at no fault of my own. I have asked for a due date change but they say their hands are tied because of policy. I cannot get a month ahead because of being on a fixed income, my husband and I both and I end up paying a $12 Western Union fee and the $17 late fee each month and have for over a year.

I had concerns on my old account with you and the lady who helped me was great. She addressed my concerns and explained why thing said what they said and put my mind at ease.

Service is responsive, friendly, professional and reliable. Documents are occasionally mis-tracked, and this is understandable. I look forward to telephone meetings and exchange of information, because circumstances can change. Thank you.

I have been with Ocwen for several years. I have been blessed that they took on my mortgage. I have always received individual attention and any and all of my questions/concerns were immediately address and resolved. All of Ocwen's representatives are highly qualified and they are determined to please you as their customer. I highly recommend Ocwen and will always stay with them!!!

Ocwen is very good mortgage company. In the time of financial hardship they were there for me and my family. The customer service representative are very helpful and they answer the phone in a timely manner.

I am unhappy with how Ocwen deals with customers. They call early morning on weekends waking up the whole family on the 2nd of the month to inform that the payment was not yet received. I was never late and had a grace period until the 15th. I asked customer service to stop calling us that early, but they were not helpful at all and did not do anything to resolve the issue.

This is the worst mortgage company ever in the history of mortgage companies. I've owned my home for 16 years & my loan was transferred to this company about 3 years ago. In 2015, unbeknownst to myself, Ocwen failed to mail my homeowner's insurance payment, I was without insurance for several months. It took me about a month to get the payment mailed by Ocwen. In December of 2015, I became ill & was placed on medical leave. I applied for assistance through their loan modification program. I was denied twice. Once because my SS disability wasn't finalized yet. Once it was finalized, I reapplied. Only to be denied, stating that I hadn't sent in this form or that form, which I had. Twice.

While helping a client as a third party, Homekeepers, I find Ocwen to be one of the most efficient in collecting and disseminating information. My representative Sukundra ** is very diligent in working with me to help the consumer retain his home.

Ocwen is been helpful in helping me keep my home. I am a senior and want and need my home.

I do not get alarmed when I receive a phone call from the Collections Department. I had to take an early retirement March 14, 2013 to take care of my mother in law. I am on a very tight budget which makes it difficult to pay bills. I do not have enough money at the beginning the month to cover all the bills at once. I do not get my Social Security check until the third week of each month. So my Mortgage Payment will always be late. There is nothing that I can do about this. I will always get a phone call from the Collections Department. These people are very polite, understanding, and helpful. I don't mind getting calls from these people. It is a pleasure dealing with them. I am grateful that your employees are so pleasant to talk with. I am grateful that they not rude and very aggravating like some other collections department from other companies are. Thank you.

Ocwen and Homeward Residential bought the servicing rights from my mortgage company. About a year ago, I refinanced through them and they cut my mortgage payment in half. They cut my interest rate down to two percent and they forgave $65,000 of mortgage debt. So it was a miracle. Just the other day I got a notice that in the $65,000 of debt forgiveness, $32,000 of it came upfront. And if one made every payment on time, that's when they give the $11,000 a year for the next three years, the other $33,000 balance in mortgage balance reduction. So I got it in writing that after the initial $32,000, they gave me another $11,000 off, plus a $1,000 bonus, I think because I paid everything on time.

Rocks! YES! Ocwen treated us as customers. They made the transition from GMAC to OCWEN very smooth when GMAC sold their mortgages. Actually I called them to see if they would take my other mortgage as well. Thank you Ocwen and please keep up the GREAT work you are doing! Wishing you well!

I bought a 2nd home 10 years ago. Somehow Owen got a hold of the paper. They are a debt collection company, not a mortgage company. I've been current on my payments the entire time. If you overpay by mistake, they don't credit the payment. They hold out the money until you, the customer, figures out you may have overpaid, and have to waste time calling them. If I ran my business the way they do and treated customers like **, I'd be belly up. Someone needs to do something about this. Their CEO should be hung and a gov't attorney (oh no, not one of those) should file suit.

I do not like Ocwen and I would refer to them as the devil. I've not had a good experience with them for over 15 years. I can’t get out from the loan because I’ve been paying numbers forever and I haven’t been able to get any better with my contract with them. It doesn't improve and I'm paying a lot of interest and nothing towards the principal. I can’t pay the loan off because I lost my health and unable to work. I’ve tried to pay the loan and not to miss any payments but they still had the same. Although it says 5% interest, I’m paying $200 or $300 towards the interest and $40 or $50 towards the principal. That’s ridiculous for 15 years. Every time I’ve talked to somebody, they are foreigners and I don’t get any satisfaction at all. Customer service is zero and I'm very angry.

Trying to get a VA Loan on my property, when title was ran, found out neighbor had the legal description of my property on their loan with Ocwen Loan Servicing. The neighbor submitted a quit claim deed and provided the correct property description for her parcel. The person on the loan has contacted Ocwen and has verified the wrong description, all paperwork is in their file with the correct information. Ocwen mortgage company will not give me a release since I'm not on the loan. Need to know my options on how to get the Ocwen mortgage company to release my property from neighbor's loan so I can proceed with my loan.

Generally satisfied with the service from Ocwen. However, we paid our mortgage off 6 months ago and still haven't received the deed to our house.

The loan officers were very willing to work with me. They even helped closing the deal through the American Embassy as I was out of the country. I signed the final forms and had them witnessed by a notary at the Embassy.

My loan was sold by my bank and was managed by Ocwen. I was very satisfied with the handling of my loan for the 5 years they had it. I would recommend Ocwen to anyone.

My refinance experience with Ocwen Financial has been great. The agent who helped guide me through the process was very professional and thorough. I recommend Ocwen for your mortgage needs.

I have been very pleased with the service I have received from Ocwen Financial Corp. I have never had any problems and am kept up to date of any changes to my account.

OCWEN helped me to refinance when others had refused because of my low income. I could not understand why others refused when I had a history of never missing a payment or even being late on any payment on anything. I was elated when OCWEN informed me that my loan had been approved. I have already told dozens of people how pleased I was with OCWEN and will continue to tell anyone every opportunity given to me. Thank you OCWEN.

Till this date, I have had great customer service and ease of use for online services. HAPPY TO BE A CUSTOMER.

Our admin person Bob ** was fabulous, however the whole process was entirely too long to complete and the documentation was really extensive considering that we were already a client of Ocwen/Homeward residential group.

I have requested paperless billing on multiple occasions, and have been told by the representatives that they would set it up for my account. I continue to receive paper statements, with pages and pages of information.

My experience was topnotch. I love their online account management feature. Cs is great as well. I had a loan with them for several years and the process was seamless. I used them for a purchase and a refinance of a rental property. Would definitely use again.

My experience with Ocwen has been great. It's been better than the one I had before them. They have online access and if I call, I'm not on hold a long time. The people are knowledgeable about the various programs that are available. They've been very helpful in processing my loan.

Over the life of our loan with OCWEN we have been extremely disappointed with the lack of customer service and customer care. The website is difficult to manage, online payments post way later than they should, and calling for help typically results in an extremely frustrating conversation. We have endured this difficult company for several years because we made the mistake of financing our home with a company that (unknown to us at the time) sold our loan to OCWEN shortly after it was created. I have read many reviews online and have come to understand that OCWEN is a miserable company that deals almost entirely in the second-hand mortgage industry, so the vast majority of their customers did not set out initially to do business with OCWEN. This includes us.

Had to do a few modifications. Had 3 cancer surgeries. Fell, broke hip, replaced hip. I am back to work full time. Able to make payments but can't catch up. Did a modification payment, went up over 200.00. The advisor told me to make first payment then reapply. Well I did just as she told me, was reapproved. Now payment went up another 200.00, principal went up 70,000. When phone app call came in I told her this is not affordable my payment again. She tells me again to make the trial payment and reapply. Misled the first time you wanted me to do this again. As of today I have not signed for the new mod due to higher payments and 70,000 added to principal.

There were other mortgage providers that contacted me but Homeward assured me that they could get something done. They did and also did a great job with it. Ocwen contacts me every now and then regarding my loan and everything's been excellent as far as I’m concerned.

In July 2016 my toilet intake failed and my basement was flooded with about 2-3" of water. State Farm wrote me a check within a week, but Ocwen has made it impossible for me to get these funds to do the repairs. They require a contractor to replace the tile floor that was ruined by the water, and they will not let me act as my own contractor. I asked why I was not able to do the work myself, and explained that I WAS THE ONE WHO INITIALLY INSTALLED THE FLOOR THAT WAS RUINED, and was told "you have a bankruptcy flag on your account." Nice.

Ocwen modified me and my active duty military husband's mortgage back in 2014. They set up trial payments, which we paid all on time. Then they sent the final mod paperwork which we signed then verified it was received by the "relationship manager". Since then we have paid the modified payment, on time, every time, for two years. No more communication from Ocwen, no more relationship manager phone meetings.

Okay.. First a lawn care company shows up at my home telling me they were told, by Ocwen, this property was VACATE and they were to come to my home and spruce up the grounds. Today, I get a call from my home insurance company asking me if I moved. They had received information from Ocwen that my home is vacated. Look, I am always receiving mail after the fact from Ocwen but this.. What the hell is going on. As a Foster Care for Developmentally Disabled this ** is so emotionally upsetting to us.

We were discharged of Chapter 13 bankruptcy and as a result our second mortgage with Ocwen discharged in 11/15. We are now trying to refinance but Ocwen has not released the lien. We have talked to at least 10 different people in the last 2 weeks asking for a satisfaction letter stating the lien release is in process. We have been told by everyone we talk to, we will receive by the end of the business that day. Today we were told that this letter will take at least another 10-14 business days. Not sure why the lien was not released when were told that would take 2-6 months and it has now been 9 months. It seems that NO ONE A. speaks English very well and B. knows what they are doing! This has been a very frustrating 2 weeks!

PHH Mortgage is just a horrible company. My loan payment doubled after the ARM which I didn't expect then I lost my job which temporarily caused a bit of difficulty paying the large bill on time. They had me submit information about 15 times over the course of three months and then declined assistance. I would never recommend this institution to anyone. If your bank states that your loan is being sold or serviced by this institution, fight, fight fight to see if there is another option. This company should be penalized and closed immediately.

I am currently working with Ocwen on a loan modification and completed all of my trial payments on time and am still continuing to make them even though I have had multiple documents go missing and even claims of payments not being received even though I sent them electronically through my bank where they provided a detailed record that included the date it was received by Ocwen. I live in Florida and even though I put 30% down when I bought through GMAC the value plummeted to a third of what I paid so I was ready to let them take the home after an auto accident made it impossible to keep up with my payments.

Well as I see others problems, I can certainly relate. Hardships got us behind and after about 3 months they quit taking payments and needed entire balance to resume. After a couple months trying modification they suddenly withdrew a payment then stopped again. Different people calling and unable to understand. Relationship manager changed and was told different things. Got nowhere and no help. Getting served foreclosure. OCWEN not giving any options but to pay all missed payments. At a total loss. All we need is a fresh start, add the interest on the end and let us live. This is scary. Hardship over and doing well, just can't pay entire past due.

I am writing this review for my parents whom have a heloc that was transferred from GMAC Mortgage to Ocwen. My parents were unaware that the heloc they held was going to have a date that they would be asked to make huge principal payments. They are up to date on their first mortgage as well as all other bills they were paying their HELOC on time with Ocwen until they were asked to go from a payment of 800.00 a month to over 6,000 a month - when this happened they reached out to Ocwen for some help to see if there was a way to modify the loan or do something that would help. They have sent email after email fax after fax with more and more financial information and just keep being asked for more my parents are not young and find this process very difficult. My mother's health is not the best and this is causing a huge amount of stress and anxiety in her life.

I lost my job in June 2015. Ocwen set me up on a motivation. I paid 3 trial months then paid 2 months of my new mortgage. They took one of the payment and put it past fee. Now they are telling me I owe for another month. I had everything where it should be and they disposal of my payment where they want. They are committing fraud against our new contract and adding fees.

I have been dealing with PHH for the last several years over two $71 late fees. One is from 2010 and one from 2012. Both of the late fees were due to direct payment charges being misdirected on PHH’s side. I have called in three different times spending hours on the phone with them to get this cleared up and always left the call thinking that the issue was resolved; only to have them call me again with the same late fees. This last time I was told the 2010 fee would be forgiven and a request would be made regarding the other fine. I was told I would receive a letter with the outcome of the request for the 2012 fee forgiveness. I received a letter stating the fine was forgiven but the harassing collection calls did not stop.

I got with Homeward Residential when I started my refinance with Ocwen. The loan officer was good and I was very satisfied with my experience.

This was resolved primarily because I kept calling back and eventually got a person who had some common sense and said, "Oh I see the problem your payments were applied wrong. I can fix this for you." And he did. But this was after I called and had numerous people tell me I had to fax my paperwork for review etc. etc. Which I did all those things. But I felt like all along anyone should be able to fix this and in the end, I was correct. So my problem is resolved and I'm very happy with the rep who helped me. But I feel like the company policy is doing what you can to add fees to everything. This should have never been an issue to start with and If I wasn't watching and acted immediately I would have incurred fees.

My mortgage was sold to Ocwen in May of this year. I will spare you the details. This has been a nightmare. There have been mistakes in processing payments and their customer service is beyond terrible. All I can tell you is to do anything possible to make sure your loan is not sold to Ocwen. They are primarily a collection agency and seem to have no expertise as a mortgage processor. I've bought many homes and had many mortgages and have perfect credit. I've never dealt with a financial institution like this. If there were a way to force them to move my mortgage to another institution, I would take whatever legal measures possible to do it.

The customer service department is not very good. No one seems to be able to make a decision and instead is regulated to the automated system which makes mistakes that they can't override. You cannot talk to the same person for it is a call center with no real authority besides the scripts that are set before them to read to the customer. Tried to get matters taken care of whether an investigation, clarity in dubious business practices of not properly notifying of note increases to simply applying payments when given. Mistakes seem to be solely the customers fault with no avenue for resolution.

I called Homeward Residential with an idea that I could drop an interest rate and save a little bit of money each month. It was a quick and painless experience. Their rep was fantastic. He was clear, answered every question and there wasn’t hesitation. He knew what I needed to know and was fun to talk to. It was getting toward the end of his day and he still had a great sense of humor. He was a really top-notch professional and I was pleased to be able to work with him.

We were first-time home buyers so we didn't understand too much about how the process works and Homeward Residential has been able to break down everything for us. They explained how much is gonna be left and how much is going every year to the interest and the principal, and they kept track of everything. Their loan officers were very friendly and they've always been on time when sending the paper for the tax and the docs on how much interest we paid at the end of the year when I ask them. I have a direct withdrawal from my account and they send the confirmation that the bill was paid in full every month. Overall, they're very good and they know what they are doing.

My experience with Ocwen was a nightmare. My loan was sold to Ocwen after filing for Chapter 13 bankruptcy. After my husband lost his job I requested assistance with the monthly payment. After a year of lost documents, speaking with many different relationship managers who did not speak english, my loan was modified. Instead of reducing my interest rate to lower my payment, they added 10 years on to the life of my loan. As I have read from other reviews, Ocwen added amounts to my principal that did not make sense without explanation. I went over all statements with a fine toothed comb and to this day cannot explain their accounting practices. I am convinced that they added thousands on to my principal balance. Thank God they sold my loan and I am now back on the path to rebuilding my credit.

Homeward Residential acquired the company we have a mortgage with and then sent us notifications about trying to refinance. It's easy to transition from taking off the old loan to a new one but the hard part is on the insurance. They still deduct based on the escrow because they already paid it in my behalf, but again, I've been paying all these years, only under a different name. I still have to deal with the insurance firm for the double-payment thing. Also, there should not be any increase because the property itself and the tenant have not changed.

Loan was transferred from GMAC. Never had a single problem with GMAC. Not one. They were great. I've never had a good experience with Ocwen. Total offshore operation with zero in state help. The agents who answer are shockingly unhelpful in almost all respects. The most recent was such an epic waste of time I decided to actually start to write reviews about the horrific service (Hello twitter!).

Homeward Residential was already affiliated with my current mortgage lender. It was easier to stay and just deal with them since they already have my information. Everything was clear and straightforward and they follow up with me when needed.

Ocwen has a mortgage on my second home in Northern California. When I refinanced it, Homeward Residential came up and offered a lower rate. My issues have been settled for the last seven months but before that it was a nightmare. I wouldn't use both Ocwen and Homeward again. I had a lot of trouble because my house is on the Sacramento River up North in a flood zone plane so I had to put in flood insurance. I asked for backup on that and that was never sent. All I wanted to do from old loan to the new one was for them to pay my county taxes or my state taxes. It took four months to get all of that straightened out. I asked for a refinancing because they kept charging me more and more.

Ever since PHH Mortgage Corporation of Mt. Laurel, NJ took over the servicing of my mortgage from HSBC, it has been nothing but a headache and a stressful situation since they did. They started an Escrow Account on their own and forced us to fund it. They did it illegally, without authorization and without notification. My original mortgage was started without an escrow because I have been paying my own taxes and insurance for the past 30 years. I have been trying desperately for the past 2-1/2 years to correct their many errors on my account. They have been mishandling it since September 2013. It has been nothing but cover-ups and lies, even though I have a paper trail of proof since the beginning.

I had IndyMac. They sold to Ocwen when I filed a Chapter 13, due to other party on mortgage walking out. Escrow being paid with mortgage but Ocwen could not get it right. The worst thing about it was they sold the mortgage with the escrow being short! Not to mention charging my account for selling the mortgage, appraisals, when I had nothing to do with the sale. Very poor accounting practices! Not to mention you talk to someone different EVERY TIME you call and have explain hours of over and over! Stay clear.

What a nightmare! My house currently under water and hit with some unexpected medical bills my loan was previously modified from Ocwen with a balloon on it. I was told I could re-modify. After three months of putting in paperwork back and forth Ocwen tells me I can't modify because I already modified so why put me through all the paperwork again if they knew I couldn't??? Only way is to refinance and I can't because the house is under water. My loan was previously owned by GMAC. Never had a problem with them. My modification was fixed for 3 years then became adjustable with a balloon. Thanks Ocwen! I advise anyone who is getting a modification to make sure they really read through everything. Now I just sit and wait for the market to rise to build some equity so I could refinance.

My loan got transferred to Ocwen on July 1st and was supposed to have an escrow account with it as well. Logged on and noticed no escrow was set up even though our mortgage documents that they had showed an escrow disclosure agreement. Took them 3 weeks and me calling 5 times for them to finally "research" it properly and initiate the escrow. Every time I called the rep would say 5 business days for them to research it and I would have to call back, terrible customer service.

Since I filed for a mortgage modification it has been an absolute nightmare. Ocwen has divulged private information to my ex-husband whose name has never been on the mortgage, not sent paperwork, rejected 5 sets final documents, most from their own notaries, and invented a "missed" payment I have asked them to show proof of for over a year and a half now and refuse. Instead, I get excuse after excuse with incredible harassment in between. They have missed several scheduled phone calls and email correspondence only happens to ask for money but never to "prove" what month my payment was missing. I get sometimes 4 phone calls in one day while I am at work. This company is corrupt and incompetent to its core and pity anyone who must deal with them.

The mortgage company I had before was sold to Ocwen and my loan was sold to them as well. I have had good experiences with the loan officers. They’re fast when it comes to resolving an issue.

I have been with Ocwen Financial for about five years since they bought out my mortgage. I refinanced my loan through them and the rep that we dealt with the refinance was knowledgeable and able to answer my questions. Overall, however, I am very dissatisfied with them because they were all pain in the butt to deal with. I just got a notice in the mail that I didn't pay my house and flood insurance. It is paid through Nationwide which was through my escrow. And so, they sent me a notice that it hadn't been paid but it had been paid. This happened more than one time. They should do their job better.

Homeward Residential is good and they seemed professional. They helped us and that’s what mattered.

Ocwen changed my mind. I wasn’t really too gung-ho about it at first, but once I talked to their representatives, they made the decision very easy for me to go with them. I called and asked questions and the lady I talked to was very good in explaining and answering them very satisfactorily. She said this is what Ocwen can do for me and this is when it will take place. Whatever she said to me, it happened. The people were also always so nice. When I was in San Diego where I was attending a convention, one of the Ocwen guys brought the papers for me to sign at the hotel. Wherever I was, they sent a representative. They made it happen and didn’t waste any time. They could’ve said I have to wait until over two to three weeks since I am not at home. Ocwen didn’t leave me wishing I had never made the decision I made. Nothing in the back of my mind was questionable.

We applied for our modification in April. Peggy ** is our Relationship Manager and I think she is wonderful. She is pleasant and honest and I really believe she did everything to help us. Yes Ocwen kept losing forms and yes I had to talk to people that English was their 2nd language. Most of them spoke perfect English and were very pleasant. Right now we are approved for a trial modification. If nothing changes after the trial once we successfully complete it then I am very pleased. It is easy to hate your mortgage serviced because when you are overextended on your home it is very stressful. The reality is this was brought on by poor health as well as some poor decisions, but it wasn't Ocwen's fault. They did not have to help us keep our home and we are thankful.

They misrepresented their company, foreclosed on us without offering any assistance when we requested it in 2013, put the house up for Sheriff Sale on March 10, 2016 then cancelled it just 3 days prior and now they are backtracking and stating that they recently received our application for assistance which we never completed nor sent to them. We called Ocwen in January 2016 and stated that we wanted to turn the house over to them, they wouldn't take it back. Now that we moved out they want to work with us and without ethics, claiming that we recently sent them an application for assistance. Are they covering up the fact that they wouldn't work with us, the fact that they tried double insuring the house and/or the fact that they state we were a payment behind even though we sent a statement from GMAC Mortgage that we hadn't missed any payment?

I had GMAC and they sold the loan to Ocwen. I refinanced with Ocwen and everything went great with my loan. Ocwen is a good company. They’re like any other reputable mortgage company.

I live in Florida where all homes are underwater. For six months I worked with Ocwen to modify our loan. After countless phone meeting, scanning proof of income and household expenses Ocwen modified our mortgage for 1.00 freaking. Ever since our loan has been sold to Ocwen, it has been a nightmare.

Ocwen reached out to me, so I did a little studying, and they told me what they could offer me. I had tried refinancing my mortgage before. I used to be with OneWest and I couldn't even get a refinance. So I was happy that Ocwen made it possible. The reps have been great. When I would call, they would give me answers or get back with me at a reasonable time. Ocwen was awesome and I referred them to my sister because she was trying to refinance.

I sent in my first payment to this company (my mortgage was switched to them) and the auto line says they received it over a week ago, however, it still has not cleared my bank. What is the hold up with this company? I have never been late a day with my mortgage. How long does it take to clear a check with these people???

When I had to redo one of my mortgages, I used Homeward Residential and they were exemplary. I had no problem with representatives on the coast and in the states, and one of the Homeward reps was really outstanding. However, representatives in the Philippines or India were extremely hard to work with. They didn't have the ability to be flexible to hear what I was saying. If I don’t say something on that script then I'm in bad shape.

Tried to refinance with Ocwen and everything started out great. Then the problems started. The person we were dealing with would continue to ask for paperwork we have faxed over and over again. Something we thought would take a month or so to finally close took months. They continued to ask for the same paperwork so we faxed it to them 6 times thinking this would work. NOPE. Now mind you all this started in early April 2013 and finally in August went to closing. Loan officer said we would not have to make a payment for 2 months. We are thinking great get some home improvements done. NOPE get a call, said loan has been denied because we had missed a payment. STAY away from Ocwen and read the BBB report out of Texas.

I was pre-qualified to refinance with Ocwen. Working with their loan officer was good. In all the years that I've been making my mortgage payments, I made my online payment late one time. It never went through, it was a technical issue. Since then, Ocwen bugged me every month when I am going to make the payment. They keep calling every month and I had mentioned to them to stop doing that. I would understand if there was a pattern and I was late every month, but I made a mistake one time. It's really annoying.

My mortgage/loan was transferred to Ocwen some time ago. I set up an online account to access my information, but because I hadn't been active for a while, my login/password no longer worked. When I attempted to regain access by following the directions on the website, it didn't recognize any of the information that I inputted. I sent several emails to customer service. I called numerous times and could not get through to anyone. Yet they seem to have no problem automatically deducting money from my checking account each month. I think they either don't care and/or don't have competent staff for customer service purposes.

Ocwen has been one of the best companies I've ever dealt with. They came in and took over the mortgage from another bank. I had IndyMac for a very long time, and then when Ocwen came in, it was amazing. In two weeks turnaround time they gave a resolution out and it's awesome. We present a request or an inquiry and next thing I know we're getting an answer right away. That's something that I truly appreciate. They're very sensitive and sensible to the needs of others. They're also very proactive and interested in what we have to say and many companies don't do that. They like to work with people. They have no reservations to assist whenever there's a need. It's amazing how they worked everything out for me. Two of my properties are under them and I'm very happy. I would never want to change Ocwen for any other bank.

Ocwen, we've got a problem. I'm not going to rant en mass paragraphs, but here is a timeline of events that recently became apparent to me because of my current loan servicer NationStar decided to tack on $1,000 per month to my modified plan under RESPA guidelines to account for a -$12,000 balance. I need resolution to this immediately because it all starts with Ocwen swiping $9,651.01 from my escrow account in September 2015.

We are constantly harassed by Ocwen regarding flood insurance. For years, we have been repeatedly told that we do not have flood insurance even though we have always had flood insurance. During the last few months I have repeatedly called them and my insurance has repeatedly faxed them our insurance policy. And now just today I received our bill with an extra $500 tacked on for FLOOD INSURANCE! Arghh! I have never had this kind of issue with other mortgage company. Unfortunately consumers have no choice who they have as a mortgage company. We did not purposely go with Ocwen, but our mortgage was sold. I think Ocwen is either extremely incompetent or trying to scam people into paying for flood insurance they don't need. I lean towards the later.