Onity Mortgage Reviews

I asked Ocwen for help with my loan, and they went above and beyond with the service and help that they provided for me. Even after my unnecessary complaining and whining. I apologized to them for my frustration, and they assured me that they were more than willing to still help me out. I was worried since I read many people had negative experiences, but I experienced nothing but patient and helpful people that saved my home.

In 2013 I began communicating with Ocwen about my loan and my concern that I was not going to be able to make my monthly payments on time due to a pending separation/divorce. From the very beginning everyone I spoke with was more than helpful, compassionate and caring. Even after missing 6 months of payment from the fall of 2014 - spring of 2015 I was able to modify my loan, reduce my monthly payments and stay in my home with my pets and children. I am writing this today with a grateful heart as I was just able to refinance my house with my new husband and will no longer be a customer of Ocwen. Thank you to everyone who made this difficult, stressful, and emotional time in my life a little easier. First rate company with real people who care and go above and beyond to help!

I went through a rough divorce and due to financial struggles I almost lost my home. Thanks to my case manager at Ocwen I was able to stay in my home with my kids. They helped me every step of the way and kept me informed during the whole process!

Ocwen Financial has enabled me to remain in my home. I am a disabled elder living on limited income. They provided a modification and created a payment plan that is affordable. The representatives have been extremely knowledgeable.

I pay my mortgage timely every month and never had any issues with Ocwen until I had a fire total loss to my home. I contacted Ocwen on 11/14/2016 to advise them of my loss and was provided with a packet that needed to be completed. I forwarded all the required information including the check from the Insurance company on 11/28/2016. Ocwen then deposits the check into their account and disperses funds in increments. On 11/30/2016 after providing all the required documents, I received a letter from Ocwen advising that they did not have all the required docs. I reached out to Ocwen who then advised that the electronic signature from the contractor is not acceptable.

I was thoroughly impressed with the ease of the process. It's never easy asking for help but the expertise that was used along with their ability to let my dignity remain intact was genuine and heartfelt. I was always made aware of all the steps in the process. The communication was great and allowed me the opportunity to be a part of the decision making process to best fit the needs of my family. Thank you for allowing me to keep my home.

I was in the fear of losing my house, but I was told to reach out to Ocwen and tell them what was going on. I spent more than 25 years in my house and I could see myself coming this far to just lose it. They responded back with a shared modification agreement...I just cried with relief. I had to make a few on time payments and then it was official. I got that chance to start again. No more late payments. On time for almost 4 years. Thank you Ocwen.

Never day goes by, and I'm being literal when I say this, not a day goes by that I don't wake up or go to sleep grateful for my amazing home. Something never to take for granted. Ocwen has made and continues to make this possible. They allow a house to become a home. When I pay my mortgage bill to Ocwen each month (my first priority), I do so with pride and gratitude.

Around November 15, I contacted your company and got in touch with Mandy **. From the start, my experience with Ms. ** was very positive, educational and pleasant. Not only Ms. ** was able to help us with our refinancing, but she successfully made the process very easy, relaxing (how can refinancing a home be relaxing?!?) and quick. Even when the process was turned over to the Loan Processor, Ms. ** was available to listen to our concerns, answer our questions, provide options and deliver the best solution to our situation. We are grateful and blessed that we had Ms. ** on our side through the entire process!

I am a widow for 19 years in 2014. I had to take a voluntary retirement... due to company cut backs. I was 66 and had 30 years on that job. After my retirement funds were gone. I knew I would have trouble paying my mortgage. My interest was 8.45. I went to Ocwen website and I was shocked reading the reviews. I then went to HAMP and within 2 weeks after I apply for a modification Ocwen quickly began working on my request; I was accepted. Thank you Ocwen for lowering my rate to 2.0 and I saved my home after 30 years and I have no fear of losing it, because of Ocwen caring for their customers. Thank You to all the employees that worked on my financial setbacks... so don't believe others' reviews. That's their situation. Go forward. Ocwen will help you. Save your house.

A couple of years ago my income was drastically reduced. I was a nurse for over 25 years and lost my job. I had to get a job to pay my bills and mortgage. I love my home and did not want to lose it. I settled for a much lower wage. I am 64 years old, and companies are looking for younger employees. I called Ocwen and they recommended the home affordable loan. I applied and qualified. When they told me my new payment I cried for 2 days. THANK YOU Ocwen, you saved me. All the people I dealt with to get my new loan, thank you from the bottom of my heart. You are all wonderful.

I am forever grateful to Ocwen. I was struggling to keep my family home. A home that been a part of my life for 52 years. I was so scared. I completed the paperwork and waited patiently. The home modification was the best thing that could have happened. A lifted burden. Ocwen was professional and quick with the answer. I again and forever grateful. Home truly is where the heart is!!!

Have been with Ocwen since 2009. Refinanced in 2014 with them. Recently we experienced water damage and snow damage in our garage and deck which roofs the garage. 35k to 50k were the estimates with three companies. Our insurance paid 349$ as that was over the extended two year limit in their contract. So we had to come up with the money. Being a Marine veteran, I tried the Vets Administration. They took 15 months to reach approval status, where Ocwen took 12 weeks. We declined VA and had to pay outright for the damage. The Ocwen monthly pay is $900 monthly lower than the VA loan. We also appreciate the security techniques Ocwen deploys in all levels.

I had problem at one time with paying house payment. They worked with me to become current. I am happy with OCWEN. I have been with them for over ten years. The customer service have shown good customer service to me as a valued customer. The quality service is what makes them special.

My experience was amazing. I'm so happy to be saving money. Everybody was helpful along the way through the process. The paperwork was easy to fill out. It's great that I didn't need to bring any funds to the closing. Also, I got a refund from my escrow!

I would like to say after being very concerned with the loan I had with Ocwen, the representatives there were very helpful in resolving my issues. Whenever there is trouble with your home loan the last thing you need is an interaction with unhelpful staff and Ocwen was able to avoid that experience.

Ocwen has been a top notch company. I would recommend them to anyone. They have been very helpful to me and I am very grateful to have Ocwen as my mortgage company. My case manager is very helpful. Thank you so very much for being my mortgage company. Have a great holiday. Thank you respectfully submitted.

The people at ocwen have been very fair with me. When I was having a difficult time with my mortgages they helped me navigate thru the Obama loan process and I was able to go from a 1700 loan down to a payment that was affordable for me.

Financial struggles through the housing market crash put me behind for quite some time. Ocwen worked with me with no pressure and offered option after option. Associates were always pleasant and never sounded like bill collectors.

We've been going through this long process and trying to purchase a house owned by Ocwen bank and it's been so difficult in dealing with their short sale department. It's been over 9 months since being in escrow with the owners and things are moving so painfully slow. Each time the seller's real estate calls Ocwen, she'd get a different answer. Last week we were informed that the property investor verbally approved our 9 months old offer and we called today since we haven't gotten the written approval, the negotiator from the bank said he had no clue investor approved!! Miscommunication and lack of professionalism. Unbelievable!!

Easy to understand and thorough explanations given regarding my modification process. I clearly knew the deadlines and what to expect. Satisfactory offer made in order for me to retain the house. Turnaround time regarding the outcome of the review was great.

Reinstatement of a lapsed mortgage loan - the experience was frightening in the possibility of losing your home to a foreclosure but Ocwen was of assistance to me and I am thankful in receiving a second and third chance. I am in a temporary financial crunch until next year and determine to fight to keep my home.

Trying to set up automatic payments turned out to disaster... using Mobile banking... local bank withdrew funds the week before... while Ocwen processed the payment 7 days later. Then notified me 6 weeks later that 900 dollars of interest remained. Due after 6 consecutive weekly payments last March 2016.

I made a mortgage payment 11/25 over the phone same day charge. My servicer called me back after 18 days. States that they couldn't located check because it is not joint account with my husband. Because of that it's affected my mortgage payment.

After several long and tiring days and hours of facing many issues with Ocwen I have found their business practice not suitable for today's market. Much work is needed for Ocwen to improve their business practice in the following areas which is not limited to, Professional Communication, Full Disclosure, Proper Billing, Proper Training for their Staff, and having knowledgeable Staff answering calls, etc.

The employees talk very respectfully, politely, and sincerely to me. They seem intent on helping me resolve any problems I bring to their attention.

All Customer Service Representatives, Relationship Managers, especially Harvik **, and Short Sale Specialists (Sondre), have always been polite, informative, and helpful. They execute their actions in fairness and follow up efficiently with excellent guidance toward Home Preservation, Property Maintenance, and Prevention of Foreclosure.

Just want to say thank you to the Ocwen representative who has like an Indian accent, who is usually the one who calls me to remind me about the deadline of my mortgage payment to avoid a late fee. I really appreciate it that he always has a calm and gentle manner which does not stress me and helps me make the payment before the deadline. When one has a hectic life, gentle reminders from Ocwen are appreciated. I also want to thank Ocwen, a company who was able to work with my foreclosure lawyers for over a year to refinance my mortgage in 2012 in such a way that I could afford to keep my home. Thanks!

Had some financial issues last year due to the terminal illness of an elderly parent and travel issues. Ocwen worked with us to stay in our home and catch up with the payments during this trying time in my families life. Thanks Ocwen!

My experience with Ocwen has been extremely positive from Day 1 when my finances were in great shape. To my continued amazement, Ocwen has continued their professionalism and understanding throughout the past months when hardship knocked at my door. Unfortunately, the seminar of 2015 in my area did not produce a helpful organizational contact (NID). It might not have been the fault of the organization; it could have been my agent. Thankfully, they did not charge me.

The agent was very helpful. He made sure that I was satisfy with his assistance and that I completely understood the terms of the loan.

Overall, my experience was very positive. I did not originally choose Ocwen, but when they acquired my loan they proved to be very helpful. At one time, I was at risk of going to foreclosure, they worked with me to restructure our loan and enabled me to eventually pay off my loan in full. My only complaint is that while all of their associates were very helpful, several had very heavy accents that made them difficult to understand.

Ocwen has been so helpful in providing us with the necessary steps to assist us in our financial difficulties. They helped us with each step along the way and have given us follow-up calls to ensure that we were doing okay.

The staff at Ocwen were always polite and helpful. They talked too fast at times but were helpful in repeating. Thank you for your courtesy at such a difficult time especially when losing a beloved husband as well.

Whenever I do call for a question or concerns the customer services is very professional and prompt. I never had to wait to get answers or if I was late on a payment, they understood and offered other options if I needed it.

Absolutely no complaints about service. Received bills in a timely manner and correctly withdrew automatic payment from my bank account. I have just refinanced with other company. If OCWEN had gotten to me sooner, I would have stayed with them and the loan process would have probably been easier. Thanks for your help.

I have been with Ocwen since 2006 and my experience with them has been all positive. The customer service has improved year over year and I feel that they strive to put the customer first. I would definitely recommend Ocwen to my friends and family.

OCWEN has improved tremendously over the years with their customer service. They try to help wherever they can. If we need an explanation on mortgage they will help, and when it comes to late payments they try to help the home owner.

The people I've been in contact with are very polite, courteous and understand exactly what is going on. They give me a chance to explain my situation and what is help me, what has put me behind and they also find ways that will help me to keep my house and how I can make my payments. I've been very pleased with one lady in particular which was mine manager. She was very nice and very helpful. You couldn't ask for a better relationship manager.

During financial hardship, Ocwen has always come through to help me with modifying my loan. I'm a single parent and having a home for my child is most important. Ocwen has always made me feel that they will help me through my hardship.

Approximately two months ago, I called OCWEN customer service regarding my account. The customer service representative who took the call was very polite and knowledgeable. My question was quickly addressed and the issue was resolved.

Representatives are always well informed, cordial, and willing to assist the client. They seem genuinely concerned about one's situation. They are never in a hurry to end the conversation. They LISTEN to the client.

We are both so very happy with the service Ocwen provided us. Our home was in foreclosure and we did not have a way to keep from losing it. But Ocwen, came through!!! They helped us get into a "Streamline Mod. Loan", and in less than 30 days our home was out of foreclosure! We are now in good standing with our Mortgage.

I received a phone call from Ocwen. It had never happened before. I got a little suspicious and when the rep kept asking when & how I was going to make the payment. In the middle of the conversation when he saw it wasn't going anywhere he hung up on me! Worst customer service I've experienced in the last 30 years and I have never been late on my mortgage payment.

Customer service Rep explained everything for completing documents sent - explained the importance of submitting paper by due date. Very pleasant. Answered any and all questions I had. Just put my mind at ease. Resourceful of information given.

I have always had a good experience dealing with Ocwen. They are always considerate of their client's circumstances and make every effort to help them keep their homes. I would recommend them to anyone seeking a mortgage. Customer service is excellent.

The transition from Ocwen to our current lender was smooth and seamless. Customer service was great. The staff was very professional and left no stone unturned. We had questions regarding our taxes and escrow, again the customer service department was very helpful.

The last tech I spoke with was so informative, kind, professional and caring. I was wanting to refinance under the HARP offer however, after our conversation I changed my mind and decided to stay with Ocwen!

Payment was sent on time w/ MoneyGram from Wal-Mart the same way I do every month. This time it went to Ocwen in Texas, person to person for some reason. After 25-30 phone calls to Ocwen, MoneyGram, Wal-Mart, I had first payment canceled with MoneyGram then MoneyGram rerouted the payment. So it looks like my payment was late and I got stuck with a late charge. Ocwen, MoneyGram, Wal-MART do not want to cover the late charge. MoneyGram charges me $15.99 to send this payment. So do you have auto-pay? Because this is becoming retarded.

Ocwen help me with a modification without any difficulty. They did what they said they would do. And the professionalism with the people that work with me was also outstanding. I received my loan in very fast efficient time. Thank you Ocwen, I would recommend you to any one of my family and friends.

Never received any follow up call or emails for almost two weeks. So I decided to go with QUICKEN and they took care of business very quickly and promptly. They also gave me a better rate than Homeward. I wish I could have stuck with your company but no one showed any urgency in my issue.

Since Ocwen acquired my mortgage, I have had nothing but outstanding service and customer relations. Always helpful and professional when I have spoken to their representatives. Definitely there to help whenever needed. Thank you, thank you, thank you!

George at customer care, nice polite and caring person. I ask for an extension of 2 weeks as I just returned back to work after my surgery. He gave me until the end of the month which is more than enough time. Ask me if I had any questions. I just wanted to make sure he noted it on my account. Thank you George.

When the male answered the phone, he gave his number which I did not write down. He asked could he help me. I said I scheduled a payment for Dec. 16, but I had a problem I could not make the payment on 12/16. Is there anything he could do to help me. He said, You need to make your payment," I said, "you don't have to be so blunt." He there is nothing he could do. He said he could cancel the payment date and I could make payment late. So he did not help me. I thought it were more options. He should have help instead of hurting my feeling. I will not call anymore to get my feeling hurt. That is my story.

I called Ocwen in regards to the recent statements I received as I was not sure of my final payment amount. The service representative who helped me out had good knowledge of the answers to my question/concerns. No improvement required. Awesome job.

Ocwen services my home loan. I escrow monthly for my flood insurance (ONLY) but Ocwen unilaterally decided to pay my property taxes from this escrow account driving a negative ~$9k negative balance. After I caught this error and contacted Ocwen, it has been impossible to bring closure to the problem. I have already (solely based on my initiative) resolved the negative balance to the escrow account via a bank transfer but have been unable to permanently get the problem fixed by closing the escrow account. I am currently dealing with Ocwen's customer service teams but have zero resolution. As they are all offshore, nothing can be resolved real time. I have asked numerous times for an escalation but to no avail. Terrible customer service to date.

Because I was having financial problems with my HOA, I requested assistance from Ocwen because a lien had been filed on my property. I had faxed everything to the tax department and was told that they would help. After waiting a few weeks, I called Ocwen and then I was told that there was nothing that could be done.

When I first inquired to Ocwen to help with my mortgage... It's been pleasant from the beginning. Every time I call I've had great service and patient operators. Very thorough and prompt about getting information that is requested.

Ocwen representatives are always courteous and helpful and answer questions appropriately. My one issue with Ocwen is the inability of many representatives to speak English clearly. It is embarrassing to continually have to say, "I'm sorry, I didn't understand you." This didn't happen to be true of my most recent experience which was perfect.

We didn't have a negative experience with Ocwen. We just wish they would have notified us their plan to stop reporting our payments to our credit bureaus before they stopped. We had 5 years of on time payments, with no credit for that on our credit reports. That was the reason we refinanced our home this year.

I have a predatory loan modified 2x. I submitted request to honor court decision to reimburse fees rolled my loan & loan reset fixed 2%. Ocwen told me to submit all of the legal documents from court rulings. I don't want look class action.

My experience with Ocwen was okay. It could have been better, but I have no major complaints. I do believe the company should focus on training their customer service representatives to listen and to be respectful.

I was very happy with Ocwen's website which was very easy to navigate and provided all the information I needed. When we sold the home and paid off the loan, I had a question for them and called in and was pleasantly surprised that the representative opened the phone call by congratulating me for paying off the loan.

Had a wonderful experience when I received a call from the representative of OCWEN. Very knowledgeable, explained thoroughly my loan documents, method of payment by phone, online, by mail no fee if I pay from first thru 10th of every month. Asked me if I have other questions he can answer for me, very accommodating.

Trying to communicate with this company is time consuming and almost impossible. You are calling the Philippines or India. The representatives are always courteous. However they are repetitive and typically lack the knowledge to effectively solve issues. I almost feel as though it's purposely done as to frustrate and discourage the consumer so they won't pursue. I would change in a minute if it wasn't so costly! I have been dealing with the same issue, without resolve for 4 months!

I was having trouble with my payments and Ocwen worked with us to have a trial modification. Now I made the last payment to the three month trial and hoping for an affordable new payment, may it be the one I'm doing now or something close to it.

I am overall satisfied with the courteous response from your customer service regarding the loan modification of my mortgage. I would appreciate monthly bills sent to the above address to ensure accurate and timely submission of payments.

We truly appreciate Ocwen's willingness to work with us the times we have fallen behind. They arrived at a solution and payment plan that we will be able to handle even after we both retire - within the next 3 years. Always courteous.

Ocwen customer service is number one! Whatever department you deal with, Ocwen personnel are extremely nice and polite and very professional. We had gone thru a hardship due to a serious injury I had sustained, we were in jeopardy of losing our home. Ocwen personnel reached out to us and help put us back on track in making affordable payments on our house. They were so patient and helpful in helping us get our paperwork together. Thank you Ocwen! You are Numero Uno (#1) in helping people to stay in their homes.

Ocwen help me to make my dreams in becoming a homeowner. I'm self-employed, and it's hard for banks to help small business owners. I would recommend Ocwen to all my customers and let know how much Ocwen helps people reach their dreams... thank you again.

Janet ** and Lauren ** were very helpful and pleasant to work with. The inspector was timely and very professional. The whole process seemed to take way longer than it should have but all in all it was a good experience.

Got off to a rocky start. My first two contacts left your company abruptly and no one notified me. Homeward thought I withdrew my application after the home inspection. I did not do that, my contact person went missing.

Outstanding performance by Loan Officer Ms. **. She explained process clearly and executed a flawless refi. There was not the usual multiple request for additional documents, just plain efficiency. One has only to note carefully what is required and comply. Good Job.

I liked the service that was given and would recommend this company to a friend. The representatives were very professional and all my questions were always answered. My loan was bought by this company from another mortgage company. I was contacted immediately.

I wish I had done my refi sooner. It was easy and had a great team of people working on it for me. Paul ** and Rene ** were on top of things at all times. It was a quick process and would recommend anyone to refi thru Homeward.

I been filling out at least for packages and Ocwen seems to misplace or lose my documents, since my packages are always missing something. I still to this day have not spoken with my case manager. I think if you have a case manager you should be able to speak with her. Every day that I call I get someone new. Please Ocwen help me keep my house. Please have someone call me. I'm tired of sending all my information and not getting any results from Ocwen. When I call they say they have everything then all of the sudden I'm missing something and the package expire and I have to do it all over.

OCWEN has been serving my mortgage since March 2011. I have been unemployed since September 2012, and since that date, OCWEN has proven/delivered to me their vision of "helping homeowners stay in their homes". Any other mortgage processor would have foreclosed on me before now. As I write this note of endorsement for OCWEN, they have allowed to work thru loan modification(s) to stay in my home, allowing me to pay as I can when I find employment and/or income from my 1099 sales consulting. OCWEN's customer service is a 10/10, 10 being the best. Their Relationship Manager they assign to you provides empathetic attention and helps immensely to find a way to support me since I elect to stay in our home of 33 years.

They are very professional, answer all my questions and very helpful. When I failed everywhere they gave me a chance. Love Ocwen. When I was losing my house due to my divorce, Ocwen work with me all the way. I had a personal consultant who kept her word.

Our lender sold our loan to PHH mortgage, and it has been nothing but a nightmare. They offered to refinance for VETS and then the Vet Administration OK'd our loan, but PHH denied it. They don't like our property, but they hold the original loan! We have NEVER had a late payment and have an incredibly high credit score. They have been rude, sloppy, disrespectful, and dishonest. NEVER, EVER DEAL WITH PHH MORTGAGE!!!

No one at OCWEN has helped us. According to the letter sent to us in July, 2016 the BPO must reflect a LTV ratio of 65%. We are planning to put a large amount on our principal so we can remove the PMI. But when speaking to someone at OCWEN they tell us it has to be 95%. What is the deal with them? Can't get a straight answer. WE have hated this company and their customer service since they took over from our existing mortgage company without our knowledge until it was done. The out-sourced customer service reps. always seem to be reading a script and are hard to understand at times and I always feel frustrated when done talking to them. Run away and get someone else. DO NOT USE THEM!!! Wish there was someone that could really give us a straight answer so we can get this done. Shame on you OCWEN!!!

We have had our mortgage with Ocwen for several years now. We have never had a dispute or a problem with them. Our automatic withdrawal has always been punctual. At one time I requested a different date for withdrawal and it was immediately changed in accordance with the requirements of the law. I am grateful to be able to do business with Ocwen.

It always is a pleasure speaking with Amrish ** my relationship manager. His help guiding me through the process is very helpful. I'm looking to get the lowest payment possible to help with my hardship. Thank you Ocwen for your patience.

I am thankful that Ocwen has excellent customer service. I rarely have any issues overall and if there is ever a matter that needs addressed, customer service has responded and resolved the issue in a timely manner.

I recently called to resolve a problem in receiving my loan payoff info. My call was "elevated" to the next level. There I received EXCELLENT service. It was such a pleasant experience and everything accomplished before I got off the phone. Two things seemed apparent to me: OCWEN has apparently extended some authorities to this level giving the person the opportunity to resolve issues. And OCWEN apparently has taken customer service seriously. Both are tremendous changes from my previous experiences.

Ocwen has always helped us through our tough times. And we have had our share of tough times. Ocwen is professional, kind, and understanding when working with them on the phone. We want to keep our home. They always provide options for us to work out our problems with our mortgage. We feel like a very valued customer with Ocwen. I recommend Ocwen to my friends and people all the time. Thank you so much.

My experience with customer service @ Ocwen has been professional and kind. I am behind on my mortgage and the team is always offering solutions and help. Always works with me and my situation. I would recommend.

Your service staff was very cooperative in helping me handle a difficult situation concerning my ability to pay in a timely matter, due to my surgery which leaves me unable to work and my wife's unexpected surgery. They were very helpful in trying to help me resolve my situation.

I pay my mortgage electronically on the Ocwen website. When I have questions that I cannot find answers to online I call. This past month I was traveling and had trouble accessing my account online so I called. After the call I was able to access my account from my smartphone.

I called Customer Service on 11/30/16 and spoke with an associate guy, I forgot his name and he did not provide his ID number. I have requested the Payoff Quote, and he told me that I will receive an email with a detail for Payoff Quote later within the same day. I did not received an email, I called again on 12/1/16 and spoke with another associate lady, she told me the same thing. Again, I did not receive any email for Payoff Quote. I log in to my account and submitted the Payoff Quote, and I did not receive any email either.

Ocwen staff always explain things in detail and never rush or hurry the phone call. Ocwen staff are live and not just recording and phone help business hour are very good for anyone to call during weekdays or weekends.

I had a phone call regarding my financial situation and the person who handle my call understood my explanation and told me the options I have, I appreciate it very much, and I am recovering my health good.

I've been with you about 6 years now and have had great experience with your company. Last week I had a very bad thing happen to me. My daughter sent you a check for October payment and received a note from Ocwen the payment was made. Unfortunately the check bounced. No one told me about this. When I found out it was November which I paid right away and made November's payment on the 30 of November. You reported this to the credit bureau dropping my credit score 80 points showing 30 to 50 days late. I would like to have this corrected.

OCWEN wanted to increase the bottom line. They moved all servicing work to underdeveloped countries and they are not care for any and we paid interest 5.75% for more than 10 years, try to refinance which never happened. It is sad but we pay our bills online and we never get support from Banks. The servicing people are good but their hands are tied. Some reform should happen to help good Americans who work hard to make things happen as per books but banks interested to keep their profit and get big bonuses.

Recently my wife and I found it necessary to apply for mortgage assistance from Ocwen Loan Servicing. Our experience could not have been better. Ocwen responded to all our inquiries promptly; our relationship manager was eager to help, and we were very pleased with the results of our request. Throughout the process, we were kept informed and reassured Ocwen would be able to assist us in keeping our home. Ocwen Loan Servicing handled this matter professionally, timely and courteously.

Been with this bank for 6 years - never had any problems. Any time I called answered all my questions & provided me with answers and questions needed at all times, & payoff request balances, and so forth. If I needed to use again I would recommend to friends & family.

They never fail me when I need them to hear me out and help me to keep my one and only home since I have some financial issue. So far, no matter what issue I have, they are always willing to and trying to find a way to help me to keep my home. They are the best mortgage company that I ever experienced. Thank you.

PHH called me, an existing customer, offering a refi opp in MAY 2016. It is now Dec 2016 and I am still being "stalled". Each agent "forgot" one document needed, that agent left the company or was "out sick" then another agent would contact me stating they needed more info. Promises to call me back, and to keep me updated did NOT happen. I told them they were no doubt stalling til end of yr so the refi was no longer beneficial to me, w/ rising interest rates. SEVEN months and it's still not happening. Now they write that they might have to cancel! Now they tell me? Communication with customer is poor.

A customer of Ocwen for years, extremely satisfied with services provided. During difficult times they make every effort to keep homeowners in place. They extend many options with personal representative to walk you through every step.

I overpaid my escrow by almost $4000.00. Ocwen claims they sent a check on 27 September 2016, but they didn't. I called and had that check cancelled and they claimed to have sent a new check on 9 November 2016, but they didn't again. I have called 4 times and requested that they direct deposit the money into my bank account. It is 29 November 2016 and I haven't received one red cent. I have been on hold for hours trying to get transferred to someone who can help me. I am getting nowhere with this company and they are not refunding my money. I am filing complaints wherever I can. These people are not American and I am afraid it is going to be a long battle to get my money. None of the checks that I had cancelled ever arrived at my address. I can only assume that they never sent them at all.

When calling customer service, representatives are very courteous, professional and helpful. The mortgage transition always goes smooth and in a timely fashion.

Thank you very much Dennise and Paulio for all your help in processing my loan. All my questions were answered. You took the time to explain even the little things. Your patience with my lack of technology impressed me the most! I have to say I was initially most uncomfortable with the process but the two of you and the aid of email made it easy. Felt safe and secure. Also appreciated the notary’s professionalism. What a team. Thanks again.

I received a loan seven years ago, and every year, they raise our rates. I have tried talking to them, and the last two years, they informed that the rate increase would be the last. They are very happy to take my house, but not help with the interest rate. I do not want to lose my home, but cannot keep pay these interest rates. I was aware that the payments would go up for the first five years, but the payments increase in interest alone. They are forcing me to lose my home!

It is very interesting that you folks have such great reviews about a company such as Ocwen. This company's customer service/care, it's based outside the United States. Yet they make their living from Americans people that are here in the United States. Ocwen does not have the decency to provide their customer with someone that understands their system and their business let alone the language that we do speak. Some of us call it English. Some of us call it American. As a customer if you manage to get past the language barrier they will still not have an answer for you. I have spent countless hours on the phone for almost a year trying to get a loan modification through and the answer is always the same that they are missing some kind of information and it seems to be the same information over and over.

Everyone in every departments was always very helpful to all of questions. My account manager was the best. Their research and legal department was also helpful with explaining any questions that I may have. Thank you.

Representative verified who I was and was very helpful, answered all my questions and was able to clear up any concerns I brought to him. I was also informed that payment would be changing come January. Was not expecting good news but I am glad he shared that information with me.

The person who worked with me was patient, understanding and excellent in every sense of the word. This is why I'm taking the time to write this because he was good and took the time to explain everything to me. Kedar ** was his name if I spelled it correctly. My experience was great because of him. I would recommend Ocwen to other people because of the experience I had.

Tomorrow I am going to my bank to stop payment. I will not give them 1 more dime. Last house my payment in 3 yrs. never went up. This house that PHH has the loan 2 times has gone up. The only way is if my payment goes back down to the payment before. They say taxes and insurance. I will go back to renting. It is not the end of the world. I hope Trump drains this swamp. Stop your payment today.

I needed two checks endorsed for repairs on my roof from hail damage. I contacted someone from Ocwen and was informed I needed to send the checks to Coppell Texas with a check for fifteen dollars if I wanted a one day turnaround to expedite the checks. After waiting ten days without returned checks I called inquiring about the status of the checks and was informed that they no longer process checks there but at Plano Texas. So on a Monday the 14 of November I send two new checks because I had to have them reissued because you lost the first two. I had them sent priority mail which cost me $23.99 and requested someone sign for it when received. It was received the next day before noon as promised.

At some point a while back my GMAC mortgage was transferred to Ocwen, and most recently I have paid off my mortgage altogether. Really liked being access information AND also my IRS forms from the website, and the overall helplessness of the staff when I did not need to talk with a person. They were tremendously helpful as I said good-bye to them with the closing on my mortgage.

Professional, and quite knowledgeable. Asked the right questions, and made the proper procedure. Excellent listener, most of all very caring. I was able to learn from the experience. I feel that Ocwen does care, and go beyond to help the customer.

We sold our house as of August 31 2016 and funding to Title company was not done the same day, so when we were trying to buy a new house it showed a late payment for the month of August, so I talked to one of your reps and discussed the problem, so I sent a email about the above and was sent a letter saying that our August payment was not late and the 3 credit bureaus were sent a letter saying we were current. Thank you so much for your help in this matter and our credit went back to over 710.

I am as always very impressed by the courtesy of your staff and ease with which l can complete my transactions. Their polite and responsive attitudes have made my account a pleasure to deal with which is a wonder in our day and age.

I decided to go with PHH Mortgage to refinance because they held my original mortgage. WHAT A MISTAKE. It stated in June with a phone call to refinance, it ended in September with two closing. This company has no clue regarding customer service and completed a mortgage in a timely manner. I am a real estate agent and if this happened to my client I would have told them to run. I was told that if I didn't go through with my mortgage I was going to have to pay a application fee for almost 600.00. I kept telling them I didn't want to go forward and they told me to hold on. The mortgage is soon to go to closing.

I had a pleasurable experience with my last representative!! In my recent contact my relationship manager were of foreign decent and I had some problems understanding the accent, but they were very courteous and most helpful!! My most recent contact was American and I felt a little more comfortable in the conversation!! As a whole my experience with Ocwen has been exceptional!! I have been assisted by all RM with genuine concern and were knowledgeable in their job!! I highly recommend Ocwen and their services!!!

After some initial issues regarding insurance coverage when Ocwen took over, the experience was very good. Their new website is easy to use, and has all your documents, forms, etc in one place. In the end, I think they did a very good job.

In the years I've been with Ocwen handling my mortgage, the service they have given our family is second to none. This includes the hard work they did for me to get the HARP program which really saved us in 2012... Best offshore help I ever got!

I thought the staff that was assisting me was very helpful and professional. I appreciated the appointments for the next telephone call and the clarity of the progress. I also felt that Ocwen wanted to help me keep my home and came up with a solution that worked for me.

My experience with my mortgage company, Ocwen Loan Servicing, has been the best experience I've ever had with a mortgage company. The staff is very professional and they make me feel comfortable when I have a problem with my mortgage and I need to ask for help. I would never change this company, and I hope I would not be sold to another company. Thanks Ocwen for your patience and understanding.

I recently contacted Ocwen about a loan modification. They were very helpful in guiding me through the process. Even though at the end I were told I didn't qualify because of the loan I presently have. But I can truly say that Ocwen tries to make sure they are helping and moving in the direction that best fit your needs.

I appreciate the Excellent Customer Service that was given to me by your agents. They highly knowledgeable and professional. The agents answered all of my questions with expertise, they offered helpful suggestions and was extremely patient.

Ocwen mortgage goes above and beyond to help their customers. If you are late on your payment, they immediately start to offer solutions. They will work with you. It appears they really want you to keep your home.

I had a loan with GMAC Mortgage for several years. When OCWEN took over I was not sure what to expect. The transition was very smooth. I was never bothered. It has been years now and I was very glad to make my very last payment two weeks ago. The people working at OCWEN are reliable and professional. What more can you ask for?

I found that Ocwen Mortgage is willing to help keep you in your home and the representatives are very professional. They relationship managers to work with you if you had some type hardship and they understand. They offer several options.

Everyone I have spoken with is very helpful. They listen to my concerns and take the time to explain. They never have to put me on hold to find out an answer to a question. Not only do they know the answer but they're not turning pages & reading from a book. Thank you all very much.

My account was sold to them as a part of a bankruptcy issue. But my experience was better than it was with my original creditor, GMAC mortgage. My pay period wouldn't always fall on the first so I would pay on the weekend like I paid all my bills on my day off. They would call "your payment was due on the first". I requested to stop that feature or service around 11 times, they never stopped. Ocwen transition was smooth, welcome call and that was it. "Any questions?" "No thank you." "If you need assistance with anything or any questions come up please let us know." "Thank you" and that was it. Only one issue came up. My loan came up as a second lien, but it was of no fault of their own. It was GMAC mortgage that made that error. It was later explained by Ocwen, that the account came in like that and shown proof of that. Thank Ocwen for a great service.

Last year we had some trouble being able to make our mortgage payment. The representatives at Ocwen were kind and professional in helping us resolve our issue. Because of their knowledge and desire to help we were able to stay in our home. We are very thankful and appreciative of their help.

Ocwen is the server of my mortgage and they have been amazing for the past 20 yrs. They worked with me by giving me a modification while I was going through my divorce. When they saw I qualified for a interest rate decrease they offered it to me. Awesome customer service.

I had fell behind on my mortgage payments with Ocwen because of a large cut in pay with my job. I called Ocwen and they set me up with a payment plan that repaid the payments I was behind on which helped me save my house to foreclosure. I was very thankful for Ocwen working with me. They were very helpful and made the whole process as easy and painless as possible. If you're having trouble making those payments, call them, don't ignore the issue, there are ways they can help you.

Overall a great company, but yes, I had a few hiccups with them and you have to be on top of them. They paid the taxes/insurance on time and quickly. Mult. options to pay. They were able to modified my loan/home in less than 2 months, which was great. However, they did report me as being late to the credit agencies, even though they weren't suppose to due to the modification and on the agreement and I could never get it removed. There were lots of issues with my credit report. They had reported to the bureau, I had 3 accounts, it took me a very long time to get it removed, I only had 1 account.

Everyone from OCWEN made me feel comfortable and supported through the entirety of my process. It was a very difficult time for me, financially and emotionally, and their determination to help me made me feel very safe and comforted. I truly had the feeling that OCWEN's entire goal was to help me (or any customer!) be successful with whatever service they could help with. They helped me refinance my mortgage when I had significantly fallen behind on my payments due to a long period of hardship and I was terrified that I would lose my house. Not only have I remained in my house but they helped me attain an affordable new mortgage. I truly appreciate everything OCWEN did for me.

Ocwen has been working with me in keeping my property, and the customer service employees I spoke to were very helpful. After they answer my question and provided what I needed, the customer service reps asked if I needed anything else.

I was disappointed when trying to do a loan refinance. I had replied to one of many mailers I got from Homeward Residential, Inc. and also filled out a form online for information on refinancing the loan that was being serviced by Ocwen. I was supposed to be contacted and did receive a phone call within a day or so. SOMEONE CALLED ME and I was then asked to hold to be connected to another person. I held for many minutes until this person came back on the line and said that no one was available to speak with me. I might have understood this if I had called but since they called me it was extremely annoying and a complete waste of my time. After that call I never heard from anyone again. I even went back online and filled out the form again hoping to initiate another phone call with no success. I went on to refinance with another party.

Mortgage was paid in full as of 3/10/2016. Ocwen has still not sent our lien release document to our county courthouse. We are being threatened with foreclosure... Spoke with Pejas on 9/22/16. Told he needs more time. I'm frustrated. How much longer?

I had nothing but great service from Ocwen. I never once had to call customer service for any issues. Their website is very easy to navigate. I was able to sign up as a new user very easily. Recently refinanced and it was very easy. I would recommend Ocwen to any of my friends or family.

The company was great and service too on my original loan. That is why I contacted them to keep my refinance with the same company. Wanted to refinance this mortgage to lower rate and lower terms. They were not willing to do this for another 2 years. I gave them the chance, disappointed that they could not and said it was too early. I then called around and found a company who said yes and complete my refinance in 7 weeks. Sorry that Ocwen couldn't work with me. I am happy with my new rate a drop of 2.125% and lower term... SAVE ME $600 P/MTH AND 10 YEARS OF THE TERMS ON A CONVENTIONAL MORTGAGE OF $450K.

Everyone I have spoken with have all been friendly and very knowledgeable. They all have been willing to go out of their way to answer any questions I have had. The only way I can think of to help other customers would be to stay on the phone with the person signing forms to assist in doing it correctly and to assure a more quicker return of the needed forms.

Like many others who have written on this site, I have had an extremely bad experience with PHH, the most egregious being the negligence on their part of protecting my financial information in the process of obtaining a mortgage. I have written to Texas Congressman, Jeb Hensarling, head of the House Financial Services Committee, regarding the numerous and investigation-worthy issues I encountered as a consumer. I hope my concerns will be addressed at the highest levels as PHH is a multibillion-dollar company with the financial resources and clout to fight any legal issues they face, and even the government as their most recent case shows against the CFPB.

Outstanding customer service. The loan processor was very knowledgeable, pleasant and supportive. She kept us informed of documents needed to ensure the loan closed, before the end of the month. Communication is the key. I highly recommend Lauren.

Ocwen's customer care team was excellent!!! I called several different occasions and had spoke with different reps each time for requesting a payoff statement and some other required documents for refinancing my mortgage with other company/bank. I received excellent customer services. They all were very helpful, informative, courteous, and professional.

I have had this mortgage loan for around 5 years and continue to have problems. My only hope is to pay it off early and speaking of that I gave them extra money to apply toward my principal with notes everywhere. So they applied it all toward the regular mortgage and say I paid more than one month! Today I realized why I was not get my statements. They have taken my physical street numbers and mixed them up along with renaming the city I live in. WHY. Nothing has changed. OMG. These people are the worse. I would have given them below 1 star but it would not let me. Good luck these people, they are very confused.

OCWEN has treated me very well while I have been a customer. They have been able to help me anytime that I needed help or had a question. I look forward to doing business with OCWEN regarding the new loan on my home.

Ocwen were very easy to deal with and when I came upon hardships, they were eager to work with me, so that I could stay in my home. They set me up with a modification that cut my payments in half. It relieved a lot of stress for both my wife & I.

I was having medical problems and fell behind, everyone has been so helpful and cooperative. I was in the process of getting a modification in the past when I became hospitalized again and they worked with me to help be.

OCWEN helps homeowners with any situation, and I am glad to be a homeowner with them. During some of my struggles in making mortgage payments, they have always gave me alternatives to work with me so that I am able to keep my home. Always willing to work with you and not against you.

When Diane and myself first applied back in September 2016, we were of the opinion that a decision would have been made long before this date. We supplied all necessary documentation, but constantly requesting the same information, but in a different. We cannot figure out how only a part time employment could cause such a continuous delay. We finally met the documentation requirements necessary, and hope to have an affirmative reply. They have been extremely helpful in understanding how Social Security benefits are paid on a specific day of each month.

I don't believe these reviews on here. I've been dealing with Ocwen, prev GMAC mortgage for over 6 years trying to get help with 1st and Heloc with no help at all. Cut off, transfer to wrong dept, letters with incorrect info, misapplied payments, and 1000 hours of wasted phone calls, letters. Again I don't believe the reviews. I'm current, not upside down, but became disabled with a disabled son. I had to modify my home and cleared out savings.

I never had any problems with my House Payment being charged every month. Great customer service when I called and talked to a representative. I would recommend OCWEN to my friends, neighbors, and family in the future.

OCWEN was the holder of our second mortgage and there were a few times when money was tight that we got a little behind and OCWEN was like a Pit Bull, constantly harassing us for payment. I was so glad to have the 2nd paid off! Then they got our first mortgage when GMAC went under. OCWEN is difficult to work with and their only offer to help is to send out paperwork to mediate better terms whether you need it or not. Will be so happy to have this mortgage paid off as well. Almost there, about 14 months to go.

Ocwen loan service has exceeded all my expectation. We have had issues with our loan during the term, and they have been there as if they were family. They look for ways to help you survive your issues and are clear from start. That's what they want to do. I would and will always use them, refer them, and would speak out on their behalf. That's how good the service has been. Thanks for all you do, keep it up.

Ocwen is #1 when it comes to helping homeowners save their home. I experienced a financial hardship to two several occasions. Each time I fell behind Ocwen was able to find a program to help me save my home.

Ocwen has been more of a partner than a loan servicer. I have had a run of issues with my income that have caused me to have payment problems. Ocwen has worked with me every step of the way and still does. They are more interested in helping me keep my home than any loan servicer I have had to deal with in the past.

My experience with Ocwen is great. The staff is very friendly and knowledgeable. However I'm dissatisfied with the payoff that I received with the refinance. I believe it should be lower since the house has not increased in value. But I'm grateful to you all for helping me my home.

Antonio was following up on our modification to our home loan with Ocwen to see how things were going- one of the nicest people I have met as he has been most respectful and helpful during our difficult times! His help and respect is most appreciated! Thank you Antonio and Ocwen!

As I struggle to right circumstances which were out of my control Ocwen has always been most understanding. They have worked with me and were always very helpful with compassion and kindness. I am presently working two jobs to get back on track and Ocwen has been most understanding that it is very difficult for me to answer a phone. Even with that they are very compassionate with my situation. Every representative that I have talked to is always kind and professional.

The best of the best. You been helping me a lot. Thanks a million. I need your help. I don't want to lose my house. This is the only thing I have now. God bless all of you. With my family health problems and my retirement its really hard to pay my obligations.

I'm upset because I tried to better my finance problems and because my payments were made on time the bank that owns my loan won't help me. I struggle every month to make my payments to keep at a good standing and get punished for doing so. I'm on social security dis. and my loan payment takes most of that, leaving enough for my utilities and nothing else. When I refinanced my home years ago I asked for a 30 year fixed and thought that was what I had for the payments stayed the same until my account was sold. Then the problems started with my payments going up every six months. I ask for help and get turned down. I think this is wrong for this shows my being on time with my payments never mattered at all.

Ocwen customer service rep were great. When coming down to our modification Ocwen helps their current homeowners with help to keep their home. They answer your questions, and also give you feedback on your paper. And getting approve were fast.

My relationship manager was very patient and helpful in a long stressful process and it all worked out excellent. All of the procedures were explained in a very thorough manner and there was never a problem when things needed to be explained several times.

Always answered all my questions. Easy to talk to someone and they explained in detail what my question or concern was. The customer service representative was always nice and helpful. I would recommend them to friends or family without hesitation.

Satisfied with my mortgage with Ocwen, polite staff. Interest rate not increasing too much. Hope, would be no increase in future, also I was given a hope to refinance my total mortgage, including home equity line with Bank of America. Thank you for having me as your customer.

Ocwen helped me out enormously! They are great!! Modification to my loan was necessary in order to keep my house and they approved it and gave me a great interest rate! Their customer service is wonderful and very helpful!. Thank you!

Ocwen Loan Servicing was there when my wife and I needed help. They were efficient in the handling of our paperwork and treated us with respect. When we had trouble paying our mortgage, Ocwen helped us with a modification to save our home and for that we are very grateful.

I'm a brand new customer who called Ocwen on a Sunday afternoon to resolve an issue with my mortgage address. The issue was resolved quickly, and it was great to be able to speak with a live agent on a Sunday! Great job Ocwen - so far we're very impressed!

I was contacted by Ocwen because our mortgage payment had not been received, I explained when it was mailed and apologized for delay. The representative I spoke with was courteous, friendly, understanding, and recommended mailing earlier to avoid similar calls in the future.

Ocwen has been low maintenance and easy to work with. They pay my property tax promptly. They have a reasonable grace period and have been helpful when I call with a question. I receive information regarding my account on a timely basis and they share opportunities for savings via refinancing or PMI elimination, etc. My account has never been in error (which I cannot say for all past lenders). I am very satisfied with my experience using Ocwen.

Called and made payment by phone after payment was returned? I originally made payment on time. Representative from Ocwen said payment would not go through even though the same account was used. They charged me a late fee. I feel problem was on your end!

Since 2008, we've been through some of the worst period/s of our business and family life. Throughout all this, OCWEN Loan Servicing LLC has stood by our side with support and solutions one could only hope would be available. Thanks to OCWEN thoroughness, responsiveness and genuine care; the worse is now behind us and our future looks brighter than ever. Life is Good!

I have a hard time believing these are legitimate positive reviews. When you do any search of Ocwen it's all bad and unfortunately as much as I've tried and hoped my experience would be different... it's not. I have been given inaccurate information, stalled, I have not had consistency with speaking with the same Relationship Manager from call to call. The positive review are almost unbelievable but the few that have any note of negativity do have the same false and canned statements I've received by mail and by phone. They seem to have a script they read as if saying they care and are working with you makes it true. I gave perfect and flawless information on their forms and they gave me the wrong paperwork that took nearly a month to receive. I returned it the next day and then found out 50 days into the process they did so and have me running in a new wheel that takes 60 days... but my application is only good for 90 days.