Onity Mortgage Reviews

I called to get a pay off on my home. It would take over a week to get the documents. With today's technology you cannot tell me that they don't have capability to produce the documents and email them to folks. This is bad customer service.

Having a problem with getting my mortgage payment posted. Said it would be returned because it was 3 money orders. After talking to a specialist, he assured me that was not so. It posted and all is corrected.

The login experience is very challenging. It is difficult to find the correct login icon. Once in site you can't find what you want to check out. It needs to be made more user friendly. I set up for automatic payment and it was hard to find out if it was set up. I would like to see email sent to me ahead of time verifying that payment would be made on first of month. Fs.

This was one of the financial corps that I had no problem with. Most of my transactions were done online. The online service was very simple and self-explanatory for anyone to understand. If I did encounter a problem, I was able to call someone easily. The people that I spoke to were friendly and very patient. They didn't rush our conversation. I was also impressed with the times that the corporation was able to speak to someone. Some places close to early and working people can't reach them. Thanks Ocwen!!

Our relationship manager has been very helpful. He has explained clearly the terms and conditions of our loan. Our overall experience with Ocwen Loan Servicing bank has been great. I would recommend this bank to my friends and family because this bank delivers results for the benefit of the customer.

No communication between Ocwen and their refinancing company. Lack of professionalism by the refinance team. Stories change daily. Cancel appointments without informing the customer. Lack of communication between management and refi team.

Since my re-modification 2 years ago I have had a very favorable experience each time I have had communications with them. Their representatives are friendly, courteous, responsive and very knowledgeable, from offering other resources available to me to assistance in navigating their website which has a wealth of other resources. I am very pleased with Ocwen. They have made significant, positive, changes to their corporate culture from six years ago, in terms of dealing with those they service.

Every time I called Ocwen concerning my mortgage and a re-financing they were so polite, helpful, and very knowledgeable. I really find their customer service to be high quality and I am grateful for it as a customer.

We have attempted to negotiate a short sale of our home through Ocwen for 2 years now as our house is no longer worth the mortgage amount and will never be. The first time they gave us an amount that they would accept for the house but the house failed to sell. The next time they refused to provide an amount but said they would need an offer. An offer came through, the first 1 in two years, and we submitted it along with several rounds of the exact same paperwork because somehow the paperwork doesn't get transferred with the file. They denied the short sale and determined that we made too much money to qualify even though our salaries didn't change a significant amount (less than $2000) from the previous year. It's just shameful.

I have a ok experience with Ocwen's USA division and I got my modification. Just can't understand why I can't get my interest modified and why my payment also seems to be more than the payment I had before. My loan is modified but I'm still paying 91.4 % interest. I live in a double wide and no one else seems to want refi my home to get my interest down.

On August 1st I was three months behind on my mortgage and called to make a payment and to tell them that within that month I would make two more payments but they wouldn't accept any payments and told me that I can do a loan modification. I told them that I can't because I already had one but would like to work with you to pay back the three months and they told me I have to do a loan modification. They sent me the paperwork which I completed and I went online to check my status and they denied my loan modification and told me by next week I have to put down a down payment of $13,800 for a repayment plan because I'm 6 months past due. I explained to them that I wouldn't be 6 months past due if they would've worked with me 3 months ago and I would've caught up if they took the one payment and let me pay the other two that month. I am so upset that now I'm going to lose my house because I did exactly what they told me to do.

I have had a very good experience with Ocwen LLC. They have been helpful in getting me information about my loan, so I can make great choices for my family. And now that we are in a financial situation, a customer representative gave me some options to choose from in order to help us.

The representative I talk with was professional and prompt to assist me with my problem. What he stated happened. The RMA forms that we talked about were received sooner than expect. At this time I am waiting for some of the forms I need to send.

UNFORTUNATELY, OUR ORIGINAL MORTGAGE COMPANY SOLD (TRANSFERRED) OUR LOAN TO PHH MORTGAGE. We have had nothing but frustration ever since. We paid for 1 years insurance on our home 2 months ago and our insurance premiums are escrowed (!) but we got a letter from PHH that said our insurance had expired and they were going to buy insurance for us! Our insurance agent assures us that our insurance has never expired and is completely in place and up to date!

When I think of my Ocwen Relationship Manager and the Ocwen Team who worked with me, I am still overwhelmed with joy. They worked diligently with me to save my home from foreclosure. My loan was modified. Unfortunately for a lot of my friends across this country it's too late for them. They have lost their homes because their mortgage companies did not go over and beyond to work with them. They are back to renting. I am blessed & highly favor by The Lord! I can continue enjoying my home and working in my flower beds without stress & worry. Thank you Ocwen Modification Team.

I have had a long history with Ocwen, probably over 4 years. They are the most sloppy almost institutionally incompetent group of people I have ever had the displeasure of working with! They first messed up my mortgage when I first was a customer because they incorrectly assigned my mortgage as being escrowed for Insurance and taxes when it wasn't, then they wouldn't correctly apply my payment for 18 months thereby destroying my credit rating during that time.

There was no real help provided beyond a notification and reason for rejection. After having submitted a ton of required documentation, enough to satisfy anyone for a refinance, etc., some sort of guidance would have been appropriate for my situation. This is what I thought "Let us help you" meant.

OCWEN will NOT pay your homeowners insurance on time! When it is escrowed! Just be warned, being in the industry, I had to share this information. My clients are always having their home insurance cancelled because OCWEN does NOT pay on time, and when they finally do pay - it takes MONTHS of phone calls to them! I do not have a loan with this company. I deal with them on a weekly basis and they are a NIGHTMARE!

I received a phone call from PHH mortgage stating that I could refinance my home loan which would lower my rate and payment. This process has went on for about 4 months. I have emails showing that I would be able to skip 2 payments if I refinanced with them. Well 4 months later this process is still in the process. My wife and I signed closing paperwork around 2 weeks ago, then received a call that we needed to resign the paperwork due to an error on PHH's behalf. Due to me being told that I could skip 2 payments I didn't make them and now PHH has reported to the credit bureau that I have a payment over 30 days due.

Ocwen Loan Servicing is the best Customer Service that l have ever experienced. When the housing market crashed, and there were a lot of bad things happening in the housing market, Ocwen Loan Servicing came to my rescue. They worked with me patiently through the modification process. My home is now affordable. l would recommend Ocwen Loan Servicing to my family and friends.

Since dealing with Ocwen, I have not yet had a problem. The persons with whom I spoke are quite understanding, patient and knowledgeable about their job functions; and they are ready and willing to explain any situation that I might not readily understand. The officer with whom I spoke recently, was very painstaking in walking me through the Online Payment Program. I told him that I would submit my October payment before the 15th, but this will not be possible until the 19th when I get my Social Security check. I should also advise, that since the payment will be after the grace period, I will submit the regular payment including the late fee of $15.38. Overall, I am very comfortable having Ocwen as my provider, and my monthly payment cause me to enjoy peace of mind.

My mortgage was transferred to Ocwen and whenever I had a question, everybody was friendly and gave me an answer right away. I didn’t have too many problems but when I had some financial difficulty there, they were very pleasant to work with. They're very professional.

I have a loan with Ocwen and I called to talk about my being behind on my loan. First I asked they could put those payments on the end of my loan so I could start fresh. The man that I spoke to was argumentative and disrespectful so I asked him to speak with my loan manager and he continued to be argumentative and disrespectful so I asked to speak with a supervisor. He put me on hold and never returned to my call, actually no one else did either. So I hung up and plan to call again on Monday.

The team assigned to us was knowledgeable and caring!!! Excellent service. We need more services like these along with people who are experience. Cannot wait to recommend OCWEN to anyone and everyone. Please keep up the wonderful job!!!

While Ocwen representatives are very helpful and always courteous, it is extremely difficult to get in touch with them on the phone. Having a very high interest rate and hit with recent extenuating financial hardship issues, I appealed to Ocwen to modify my loan to reduce my interest rate. My request was denied because I'm well qualified to manage my mortgage as is according to the top line numbers - ratio of income to mortgage debt - that's all they look at. Even when presented to them in writing, they do not consider financial hardship due to extenuating circumstances. They continue to look at the top line only.

Each time I have contacted Ocwen or they have contacted me it has been a very positive experience. The employees that I have spoken with are very courteous very knowledgeable and do everything they are taught to do to be helpful. I give Ocwen a very high rating and would recommend them to anyone. I feel blessed to have Ocwen as my mortgage holder.

Billing accurate, submitted to us on paper as we requested, credited promptly, as were all IRS documents. Just having a company do things correctly today is an exceptional consumer experience. Basic competence in customer service has become an endangered species.

Did have too many issues. Online access to my account was awesome and very user friendly. When I called with questions or concerns, however, I usually hung up more confused and unanswered than before I called.

I recently switched homeowner's insurance to lower my monthly payment. 2 insurance payments were made for the year. After Ocwen was refunded the prior company's premium, they raised my payment by a net of $45 instead of lowering it. The reason they gave was that they could legally withhold 1/6 of the annual escrow amount. Not sure how switching to cheaper insurance can raise your monthly payment but they found a way.

All I want to do is switch my autopay to another account, and it's been a very long headache. First they refused to tell me how to do it, then they said I would have to fax my bank statements for the new account - which is ridiculous. Now, they're sending me an account statement in 7 to 10 days. So much hassle.

Ocwen provided all the resources to complete a beneficial and easy re-fi process. Because Ocwen recommended and shared affiliation with Homeward I felt comfortable initiating the process to re-fi!! The process was easy and very convenient!!

My income had been severely reduced and it was getting too hard to pay the mortgage. When I called Ocwen and explained the situation, my loan officer was able to explain my different options and worked with me to achieve my goals. I have worked with several mortgage companies over the years and Ocwen is beyond a doubt the best at working with their customers. I now have a comfortable mortgage payment and a lot less stress.

I am a single female who had purchased my home originally in 2001. Things changed in my life over the years where I no longer worked full time. I fell behind a couple of months and was trying to catch up. OCWEN made me a great offer for refinancing and now I pay less than most for renting an apartment. Thanks to OCWEN, I can continue to run a 501(c)3 non-profit animal rescue and not stress about the monthly mortgage payments.

Everything was explained, clearly as they should be, leaving nothing to chance. I certainly would have no problem recommending them to my friends and family. If I was ever to need a mortgage in the future. They exceed any other group I have worked with. I believe them to be honest and trustworthy.

When I had not received my statement from Ocwen was told where I could send my check. I was told that the billing cycle had changed and that I was not going to be late. Shortly after I mailed my payment I was able to call in and verify that it had been received...

When I call, answered my question, always available, and helpful. When I call they have my information and they securely check to make sure it's my account and not only review my account but also take inventory of what may have went wrong in the account.

Applied for a refinance of my current loan with Ocwen. Thinking I would be given the best rate and terms, as I have no lates or missed payments, I was really optimistic. Ocwen's rates and cost is more expensive than other lenders I have no relation with.

Ocwen is a very professional company. From the beginning when they offered me the opportunity to obtained the mortgage were very professional and, in the same time, were very patient with all the options they offered to my family. Finally they gave me what I was looking for. I feel very grateful.

I would like to pay my bill bi-monthly and it's not an option unless I pay one month in advance. I called and tried to figure out a way to set up bi-monthly payments and no one could help me address my issue.

Whenever I call, unlike other companies, I can actually understand what the person is saying. You are very efficient in getting information to me quickly when I am on the phone. Courtesy is definitely one of your pluses.

We sold our mortgaged home on September 27 and payoff was made as of that date, yet we received notice that Ocwen had drafted an additional October payment. I called Ocwen in protest. My call was handled in a professional manner. The matter was checked out and I was told that a refund would be mailed within 30 days with the account closed.

To set the event, I'm being audited for 2013 so you know how stressful I was when I discovered I hadn't put in my mortgage tax form. When the tax agent told me I need the form, I called Ocwen. The first person informed me that I needed to go back to my original mortgage co. which ended any further discussion with Ocwen. USAA said they sold the loan to GMAC and I should get in touch with them. GMAC sent me back to Ocwen, where the wonderful experience occurred. I explained my situation to your rep. (I'm sorry I didn't get the name) and she took over and didn't just kiss me off. The 2013 tax form ran a bell with her and she told me they had just received a batch of GMAC policies in July and informed me she would go through them just in case mine was in there. She told me several people hadn't noticed the form had been put on the last page of a monthly statement and didn't see it.

I am very pleased with the help I received in processing an assumption on my home. Everyone I worked with has been pleasant and knowledgeable. The assumption is not complete yet, but everyone is working to expedite it. I would not hesitate to recommend Ocwen to my friends and family. Thank you!

Though at times it may be a bit difficult to understand, it seems English is their second language. Each person strives to provide good customer service and support each time I speak with an OCWEN associate. Thank you.

Ocwen has always helped me in very difficult times and has made sure that I never have a situation that they are not willing to help you with. They do a great job of following up with their customers and making sure they are aware of their account.

I would recommend Ocwen Financial Corp to a friend because they are trustworthy and when I have any questions over the phone they are willing to always help. Their monthly statements are always on time and easy to read. I like the different options on how you can make monthly payments such as moneygram, savings account or mail.

I was a month ahead on payments and wanted to use that payment for the current month but it got posted elsewhere and showed that I hadn't made the monthly payment. Your representative got it straightened out for me in a matter of minutes and saved me a late fee.

They have help me when my husband passed away. They help get his name off the account and help me when I was trying to get things done like holding off letting me get his retirement plan in effect for me so I could get my money to get my house payment got up.

Ocwen Financial help me solve my mortgage problem. The management I spoke to was very nice and professional. He understand my problem and listen to me. Thank you so much Ocwen Financial. I would recommend you to my friends and family. Thank you.

Even after contacting this mortgage company and letting them know that I was closing within a month I continued to get phone calls about a payment. Even though I was closing the next month... This mortgage company really don't care for the customers.

In general Ocwen is noted to be very professional and helpful. Ocwen is noted to stay on top of cases and provide resources if needed. They are a company that is understanding and willing to help and resolve issues and provide solutions.

The reason I called in the first place was because I have not received a monthly statement to send in with my payment. To date I still have not received one. This has been going on now for 2 months and would like this issue taken care of. I prefer to send in a check monthly and have a monthly copy to keep on file for my information.

When comes to Ocwen they have good customer service, answer phone, giving their ID number, explain everything about loan, friendly, making sure you understand. I give them 5 stars. Thanks for good quality service.

I am very happy with how Ocwen worked with me to reduce my monthly mortgage payment. I most certainly would recommend them to a friend. Outstanding service. They have worked with me on obtaining two Ref, which is saving me over $700 per month.

I have retired and do not get social security check until the 12th of the month and I asked about getting the payment date changed to the 12th of the month and agent said it could not be done, so my payment will always be late.

I was very annoyed when I called as I had not yet received my statement and I was going to be unable to get it to Ocwen on the first of the month. I had received calls as early as the second day of the month before. The representative did a very good job. I could understand him, he provided information on a change in procedure that caused my problem and provided a way to pay my bill online without additional cost. He guided me through the process and was very polite and reassuring. He was a welcome change from previous experiences.

I told you when approved I could not afford basically 1000.00$ a month. It didn't matter I was told. I had to take it or lose my home in foreclosure. I had a ruptured brain aneurysm. Not my fault in any way. I am trying to get back on my feet. I paid the one trial payment but I cannot spend 75 percent of my earnings on house payment and insurance. So disappointed in this company. Nova star was better. I wish I could get away from them and get a new bank.

Takes forever. Phone calls 3-4 times a day saying they want to help with refinancing, you tell them the house is being sold on a short sale, but they continue with the phone calls and messages. They have been a great mortgage company until then. Just want it to be over and done with.

Due to a miscommunication, flood insurance was canceled even though escrow monies were there. After a flood situation arose, Ocwen stepped up to the plate and rectified matters. The only downside was the several months of determining what happened and how it happened.

Ocwen is a very good company. When going through a rough period they helped me to keep my home. They worked with me to read evaluate my loan, so that I could keep my home. They went above and beyond measure.

The problem is I can't never get to talk to someone who speaks English, it's always someone foreign that I can't understand. I'm trying to do a modification and I hope they can help me, instead of telling me no. Because my husband lost his job, and now I'm the one who's paying the mortgage, and I'm not looking for handout just more time, until he gets his disability. I'd like for them to put those 2 payments were behind and tag them on the loan.

Bernadette, the customer service agent I spoke to, listen to my question and concern. She researched it and confirm that she understood my question and informed me of the next steps. She did all this well, being understanding and helpful.

I was given a different date for my initial payment by an employee. I verified the date he gave. A week later, I receive another phone call from Ocwen stating the payment was due on the original date. We are once again behind and are scrambling to get the payment. This was our first modification payment.

I live in California and I work as a Firefighter. Raging fires are common in the State and in June I was deployed to a conflagration Fire in Los Angeles County where mandatory evacuations were ordered and structures were lost. I was unable to deposit the mortgage into my Wells Fargo Checking Account at the time Ocwen attempted to withdraw the mortgage from that account. I was aware of this but I was working the fire and knew I would have to pay a late fee. No problem.

Absolutely excellent! Could not have been better! Staff extremely polite, professional, courteous, patient and caring! Perfection at its best! Everyone in the process made the procedure as easy as possible and was handled in a very timely manner!

Theresa and Graciela were friendly, professional, efficient, and had great follow-through. I had an exceptional experience. They exceeded my expectations. From the first encounter to closing those ladies showed a sincere interest in helping me have a timely closing. Please convey my sincere thanks to them.

Really good experience, very good communication, friendly staff. YES I Would recommend to a friend. I WOULD get a call back in a timely manner, my questions were answered.

The representative was very helpful in making sure I understood everything I needed to know about my modification. They made my process very easy and stress free!

The agent that was on the phone listened to my request. He was very professional, courteous and friendly. He also explained what I must do for my requested info very clearly. It's nice to know that Ocwen still has friendly and courteous people in their staff.

I have been experiencing the most unrealistic and unprofessional behavior that I've ever seen in a company of any size, much less a mortgage company in such a federally regulated industry. I am a homeowner and the deed is solely in my name. After being supplied with a legal, notarized separation in accordance with the laws of the state of North Carolina, Ocwen's loan manager suggested I apply for a loan modification in February 2016.

Customer service was a satisfactory experience. I received the answers to my questions in a timely manner. I was asked if my inquiries were met. I was able to connect with the customer service person with a reasonable amount of time. I could understand the customer service responses well.

2016 Property Tax Payment from Escrow Account. My interaction with both the initial person receiving my call and the person completing my issue went extremely well. The service was quick and immediate. Thanks for your support.

I am very pleased with the results of getting a much lower rate on my mortgage refinance. I am NOT pleased with the time it took to get to closing from my initial contact with my rep at Ocwen. I was getting very stressed that this was a scam because it was taking so long and there were periods of time where I would not have communication from Ocwen. I was told that I needed to have X dollars in my account, so I ran into bill payment issues during my wait. Please make the refinance process go quicker! I am glad it is finally done and I finally made my first payment on the new loan.

I have been an Ocwen customer for years and have found their customer care outstanding. They work hard to help you keep your home and are very courteous and efficient. I am very happy and blessed to have Ocwen as my mortgage provider. Thank you OCWEN.

The Ombudsman team at Ocwen in amazing! I wish I contacted them sooner. They solved my PMI issues and I could not be happier! The rep was so awesome, she listened to all of my issues and was able to get me the help I needed.

Between my son's college tuition, my online classes, my accounts being frozen, new school year starting, I needed some time to catch up. Thanks for understanding my situation. I have a few weeks to make my deadline before foreclosure starts taking effect.

I have my mortgage with Ocwen and I continue to have a good experience with them. I recently signed up for the paperless so I pay my mortgage through my bank, and it's the best way for me. I also recently refinanced and that's how I found out about Homestead, but I wasn't too happy when I was going through the refinance process. I ended up continuing the process because I was already almost done.

At first Ocwen WAS NOT crediting my additional payment each month on mortgage to PRINCIPAL REDUCTION as I had requested. Ocwen would credit part to principal and part to interest. After several telephone calls to customer service, this matter was corrected by Ocwen by allowing the customer to indicate online the manner in which the additional payment was to be credited (posted) to my account. Ocwen did congratulate me on paying off the mortgage early which was appreciated.

I called about a mistake I thought I had made online with recurring payments. The representative was able to answer my questions and resolve my problems. My only complaint is I had a very hard time understanding him and would rather talk to someone who spoke better English. For the most part I was satisfied.

Ocwen bought out whatever company was holding my mortgage. I called them about refinancing because they kept sending me letters saying I'm qualified. I went through the whole process over the phone for about an hour. The rep was gonna send me the link that I needed to complete some forms and sign some applications and she never did. I tried to call back and I couldn't get a hold of her. Nobody else knew what was going on so I just refinanced through another company.

I was able to execute all my transactions via the website including getting a payoff. The website is easy to use and easy to find the answers you're looking for. With busy schedules it's nice to be able to find what I need online rather than wait on hold for a customer service rep who doesn't even speak English as a first language!!

My husband and I refinanced our home almost 15 years ago and we were represented by Ocwen Financial Services. We always have had excellent experience with customer reps. They were polite and helpful and also very eager to help us with any problems or questions. I would recommend Ocwen Loan Servicing to all my friends & family!

Very happy with your Institution. I would recommend to anyone most definitely! Never had any issues with my payments or anything. In fact I would like to have you again when we buy a new home in New Mexico where we leave now. Again thank you so much for the very thing.

Each time I had a question or needed assistance managing my mortgage and payments, Ocwen helped me with ease. I never had an issue with customer support, and was pleased with each encounter.

During my time of hardship Ocwen worked with me with my mortgage and made it manageable for me to continue and able to pay my mortgage payment. Not once but several times. If it wouldn't have been for the modification I really don't know if I would be in my residence today. Thank you Ocwen Loan Servicing, LLC.

I called to ask what information I needed to put on my check. I did not have my monthly statement. She told me to write my account number on the check and not to worry about anything. She made a note on my account they would make sure it was credited to it. She mailed me another statement there would be no late charges if received late. She made me feel very secure it was all taken care of with no problems. Very nice calm encounter.

I'm very happy with Ocwen, because I knew I was coming up for foreclosure. I called Ocwen to tell them about my condition with my loan and the sickness my husband had, I was routed to a loan officer. The gentleman was so nice about it, he asked me a few questions and then he said, "to keep you from losing your home let me send you some papers and you look over them and let me know what you think about it, and give me a call back". I got the papers (good ideal), filled them out, sent them back in along with papers from my husband doctors which he did't ask for just helping my case. A few days later he called me and said: "I got you all set up. I'm sending them back to you, sign them and get them back as soon as possible." My headache's gone, worried free from losing my home, a very much cheaper payment than I had. Thank you is not enough words for me to say to the whole company whom I don't know. Anyway THANK YOU ALL.

I had a respectful conversation with the person that called. I was already in overwhelm because of a medical emergency in April. My husband had open heart surgery. Because of this we fell behind. We are presently working on a mortgage modification.

I really satisfy with Ocwen service. I can say I have my house back. The staffs are very professional. May God continue to bless them for the good work they're doing.

I started out with a note. Then there was an increase. Then there was another one. I thought my note was to remain the same. I took a modification with the understanding that my note was to remain the same. Then I noticed after the papers were signed that there is a huge balloon payment at the end that no one can pay.

Ocwen bought our home mortgage about seven years ago. The payment process was through a direct deposit from my account and I did most of the stuff online which I never had any problems with.

My experience was a very pleasant one. Great customer service and fast outcome to our request. I am so happy I ask for their assistance to keep my property. My wife and I were satisfied with their professionalism and dedication in helping people in this difficult times. Thanks.

Mortgage assistance program - I have recently been involved with a loan modification with Ocwen Mortgage Co. I am very favorably impressed with the level of compassion, professionalism, and accommodating assistance that I was afforded by their very excellent staff. They came up with a solution to my problem beyond my expectations and made it possible for me to retain ownership of my home. I am most grateful.

It was over 3 weeks before I got my endorsed checked returned to me. I thought this was rather lengthy.

Mr. W. ** is a asset to your company, very understanding and Professional! I felt he really wanted to help me and at first I thought I would lose my home but Mr. ** assured me that would never happen! And he was right. My Mod was approved and Mr. ** helped me all through this trying time. Thank You Mr. **!!!!

Ocwen sends out way too much paper that is not required. I have mentioned this before. My guess is that you spend hundreds of thousands of dollars in paperwork not even looked at by consumers. I get 2 envelopes full of stuff every month. Tell me how much you can save by elimination of all paper email including envelopes and postage. Please send me just 2% for the possible savings for my suggested savings!!!

Having OCWEN service my mortgage for the last few years has been a positive experience. They're much more responsive to their customers than GE capital ever was. I highly recommend them if you're looking for a mortgage services provider.

Twice I had questions regarding my account with Ocwen. Both times the persons answering the phone were extremely pleasant and precisely helpful. I certainly appreciated a human answering the phone!

I normally do not post on the computer but I have had a awesome experience with my relationship manager doing a home modification. He was very pleasant and helpful.

I would tell everyone to go with OCWEN for their Mortgage needs. They have treated me really great for three years that I have been with them. They answer all your questions that you direct to them. And if they don't know the answer they direct you to the department that you need. Me and my Husband want to move to another state soon and hoping to keep them as are Mortgage holder if we can. Please call me with any other questions.

Each time I called about a question I received an immediate answer. My loan was neither paid late nor was delinquent in any manner, so my questions only dealt with things like when the tax check would arrive etc. I was a bit put off by the recorded message that answered my call about being a debt collection agency etc. It made me feel like my mortgage was in collection. But once I got to a person everything was fine.

I needed to call OCWEN numerous times to update them as to what happened to my mortgage check and each time I contacted OCWEN, the customer service reps were extremely helpful to me. They were professional in handling my case, they listened to every detail in a caring manner, and assured me they would do whatever they could to assist me! My check was lost in the mail for two months!

My relationship manager is very outstanding & very knowledgeable, very patient and knows the all aspects of what Ocwen has to offer. Am fortunate to have him as my relationship manager.

I have no issues with Ocwen. I use the website to pay my mortgage. I just refinanced and at the time I thought I was working with Ocwen, but it turned out to be with Homeward Lending. I was not too happy with them, and even less with the title company they used.

The servicing of the loan after the transfer from GMAC Mortgage was smooth and seamless. Also the servicing after the transfer was very satisfactorily and the customer service team was very responsive and the website was very helpful when needed.

Ocwen helped me through some very tough times. When I had an issue, they were always willing to help and find a solution. They were always willing to work with you and find the best answers to help. Working with them was always a pleasure and never a hassle.

Excellent help; good response with my inquiry when I called in. The lady was very helpful. I called to pay for my account. I was treated very respectfully and attentively.

I was falling way behind on my mortgage, feeling very depressed. I called Ocwen, talked to someone about my unique situation coming out of a divorce and losing my job. Also, I was unfortunately compromise, used really bad by my realtor. My house is upside-down but talking to Ocwen we got together and they worked with me to keep my house and lower my interest rate. Thanks.

Best company I ever had. I recommend everyone. Great consumer service. They find a way to help you in any way. I almost lost my house and they found a way to help me keep the house. Thank you so much for great service.

With many not believing that the lenders are not trying to foreclose, some do not know the lender is training those to help the new jobs coming back as Mortgage Brokers. Sikander ** is our (client and third party advocate) Relationship Manager. Thanks to Ocwen, he is well trained. He also knows how to explain, next steps! He knows how to get underwriting exactly what they need to decide and move forward. He has been the positive force behind this complicated file that we work for success together. This file, that has everything from id theft, to the Exempt Arbitration Agreement attached that can be used to help this client keep his home. Sikander, has shown he can adapt to work for the borrowers need to keep his property. Ocwen this one is a keeper and an asset for Ocwen. Thank you Sikander!

I proceeded with a HARP refinance through Ocwen. The process was actually very easy and everything was processed quickly. I was more than satisfied with the service that I received. I had tried to do the same refinance with Chase and it took nearly a year and was still not completed, which is why I switched to Ocwen. I would not hesitate to work with Ocwen again in the future.

I have had a positive experience with Ocwen. When I have had to call the Customer Service department the associates are friendly and helpful. When I have had a question it was answered on my first call.

Other than the instance on one payment issue. Been an acceptable experience. What about your customer appreciation program, for making my payments on time through the years. That brings up one other things that causes confusion at time. Ocwen is always the last check to clear.

Our experience has been the absolute best. We have had no problems contacting personnel if a question arises! They continually work with us in the difficult times. They have been patient and explain things if need be. They also call back when they tell you they will!! Thank you Ocwen, you have restored our faith in lending institutions! You are appreciated.

I've had mortgages with at least 10 different companies over the years and found this to be the most customer unfriendly one yet. It seemed that they would go out of their way to make it a negative experience.

My experience with Ocwen is very positive. They are very helpful and professional. They are very supportive and understanding. They are always willing to listen to my concerns/issues.

Whenever I get behind in my payments Ocwen has always been there to help me out. Make sure you communicate with them. Let them know what's going on. They will help.

First I knew Ocwen was a debt collection agency was when I was within the grace period but not yet past due. I received a letter from Ocwen describing the nature of their business. I paid my loan down faster by paying 1.5 payments each month. I continued to receive letters asking if my payment had been sent whenever I was passed the due date but within the grace period. Not knowing the exact final payment, I sent a little more than was necessary to make sure I paid the loan off. It has been more than a week and I still do not have the overpayment.

From the first call I made to inquire about refinancing, I felt very comfortable with my agent, and with the information I was given. Everyone I had to deal with was very helpful, courteous, and thorough, and made the whole refinancing experience a very positive one.

The Customer Service Representative listened carefully and politely to my concerns and at my request, got a manager in the field of assumptions and how my son could possibly keep the house after my demise. They have promised to send me the information ASAP, as well as giving me some alternatives over the phone, some of which were helpful considerations and some not, and I was pleased with that.

Thank you Ocwen for working with me, to accomplish a modification of my loan. When I needed help with getting my payments in a more controlled environment your professional staff helped me to do this with one of the relationship manager. I would recommend to anyone, that is experiencing a problem with their loan and managing it there are services with Ocwen that can may help with your needs.

My experience with Ocwen loan is been one of the best experiences I've had. I've always worked with me. If I fall behind they help me and they understand that sometimes things don't always go as planned, things come up. For the most part they've always taken care of me and when I call him, explain to them I may be late they take care of that too. Without them I might be out of my home. I've done very well and I managed to get back on track because they were able to work with me, thank you.

I didn't have the greatest experience with Ocwen, nor the worst. I sometimes found their system to be confusing. Otherwise, customer service seemed to always be pretty good. With another lender now, and much happier with the ease of doing things. Also, I can pay bi-weekly now.

Originally the loan my husband and I took out was with GMAC/homecomings which was taken over by Ocwen. When Ocwen transferred the paperwork, they listed my then-husband's name only, and omitted mine - which means that not only won't they discuss the loan with me, they refuse to acknowledge that I exist. I sent all the necessary documents to Ocwen as requested, "give us ten days" and of course I never heard from them again. When I again contacted Ocwen, they said they couldn't accept documents from non-owners.

Chris, my loan officer, was able to keep things moving forward in the refinancing of the property. I'm done paying my monthly mortgage and I had a good experience with Ocwen and Homeward Residential. I'm very satisfied with the outcome.

I tried to refinance with other Bank, but PHH Mortgage never refund my escrow balance. I didn't pay the mortgage, waiting to refinance. The next month I received the mortgage statement with an amount due $1415.72, this includes two months. I send a check for this amount and considered only one payment. It is ridiculous. It is a bank or a group of rovers looking for easy money. I don't have a good opinion about your bank. I don't recommend this bank to anybody.

I rated Ocwen Financial Corp five star because that was the worth of their services to me. If not because of Ocwen Loan Servicing's help, I would have lost my home. Again, thank you so much for ALL your help during my financial challenges... I know that you get my back.

Many hidden fees. Ambiguous closing cost estimate - could be this, or that, or some other random number. They lock you into the refi as you are responsible for fees if you back out, then the pain begins. Numerous underwriters and processors, they each ask for the same things over and over. They are EST and will call you at 9:00 their time, regardless of what time zone you are in.

This was a fast and easy refinance. The people at Ocwen are professional and easy to work with. All follow-up questions have been answered and their online site is easy to use. I give the company an A+ rating.

Everything started off great and got everything we were promised - just took a lot longer than expected and was not keep in the loop until I went back to my loan officer about all of it. Jill was great on getting it rolling on track. Then I figured y'all were going to pay everything and not all the checks getting mailed back to me. All in all was not a bad experience just long than I would have figured since it is not our first time to refinance.

My Loan Officer, Shannon was great, professional and prompt most of the time... most all of my questions were answered. There were some complications on my part which I submitted in a timely basis but a lot of reorganizing was happening on your part and for a few weeks, I felt like I had fallen through the cracks... emails, phone calls went unanswered. Some sort of process should have been put in place, even if it was a mass email to your clients to let them know what was happening, and please stand by and be patient or some such. Having said this, in addition to Shannon, I want to mention that Danielle ** and Crispin ** were helpful and made it happen so it all worked out.

Yes I would recommend a friend. I called Ocwen regarding my Mortgage payments. I spoke with one of the representatives. He was courteous, professional and understood my situation. The representative made me feel as though he went above and beyond his job duties. I was pleased with the outcome.

To whom it may concern. Because I was interested in getting a loan to fix things on the house and I was not able to it that's why I said it was not fit my needs. I was satisfied with the customer service. It was very pleasant. The problem is I have to go to somebody else to get the loan and I didn't want to do that and I feel like I'm paying for a house I can't even take a loan on it.

Representative was very courteous, very thorough, and stayed on topic. He reviewed every topic in order to ensure that we both were on the same page... he was patient. He was complete... and he was gracious.

My experience as a borrower on a home loan was great. I do not have any complaints about how professional OCWEN was during the time period I had the loan. I would recommend anyone to give OCWEN a chance to finance their home loan or any other financial needs.

Had my fixed rate mortgage for more than 11 years without incident. The mortgage payment was only principal and interest as all taxes and insurance are paid directly by me for the entire term of the loan. Through some glitch, my account suddenly received an escrow account, to which they started charging a monthly fee onto my regular payment. Proof of paid insurance and taxes has been confirmed several times. The mortgage company's own insurance, customer service and escrow departments all confirm this and agree the escrow account should be closed down and their information corrected, however, they have been unable to make this correction for over 5 months now.

OCWEN returned our escrow the week after we refinanced our home mortgage. This was much sooner than we had been told it would usually come. It came much more quickly than we anticipated it. My wife and greatly appreciate OCWEN's courtesy and prompt customer service!

Without our OK or signatures Ocwen put us at some point into a "Modification Agreement," whatever that is. After talking with an attorney we have found out that this is illegal. I have been making monthly payments without stop. They have not applied them to our loan, but put them into some slush fund which I am to assume they are collecting interest on. That's what lenders do. We have also always paid our own homeowners insurance, which they have copies of each year from our agent and we find out they are also collecting monthly payments for insurance. So where is that money going or gone to? We pay our own out of pocket each month and have never been behind on it.

It was my pleasure to have Ocwen as financing of my mortgage. All four years I didn't have any problems to pay or to get help when I need it.

Ocwen was good to work with some miscommunication within the department though. Cost to the refinance but in the end saving a 3 years of paying and 20,000 in interest.

PHH Mortgage is a third-party company that Coldwell Banker Mortgage retains to handle completed loans. PHH Mortgages practices are abysmal across the board: From answering the phone to working with borrowers on a problem, the company is effectively useless at everything it does. From my now extensive dealings with the company, I have come to the conclusion that everything it does is designed simply to string along borrowers so they continue to make mortgage payments as long as possible. The some 18 months I have dealt with the company have left me so bitter that I will certainly never directly use Coldwell Banker for anything ever again, and may not even buy a house from a seller represented by a Coldwell Banker agent. There is absolutely no excuse for how terrible this company is. My experience, so you can decide for yourself, is as follows:

I overpaid on my payment. Instead of applying the excess to principal or whatever - they apply the payment to principal and then say, "You didn't pay your mortgage." I tried to reach them to correct this. Not only did their website not recognize my account number (which is the only one I've had with them for years and works in every other instance) - when you call their customer service number (800499-8767) you get this: Some nonsense offer for senior citizens - once you exit that offer, then it directs you to an offer for DirecTV, then Disney Vacation Planning, then Dish Network, The State Farm Auto Insurance... once you exit that it then states their selected partners phone number 3 times, Then their selected partners website url twice.

My mortgage was sold to Ocwen and the loan has now been closed. If I had any questions regarding mortgage payments as well as when getting payout information if I did early payout, I would call them. The website is a little clunky but the reps on the phone were good. Overall, Ocwen was helpful and I had minimal issues when dealing with the loan payout.

I had a home equity loan with GMAC. Unfortunately, they sold it to Ocwen. I also have a first mortgage with a reputable mortgage lender who holds my escrow. Without my consent or knowledge, Ocwen changed my homeowners insurance policy stating they are my first mortgagee and changed my billing to my home address. I am contractually obligated to escrow my property taxes and homeowners insurance with the first mortgagee. I'm not sure what Ocwen is up to, but they fraudulently used my personal information to change my insurance policy. I have filed a complaint with my state AG's office, CPB and my state financial services. This company is unscrupulous. Do business with them at your peril.

My first bad experience with this crap company was when they bought my loan from my previous lender. I received no statement from them for 3 months. I did receive a letter telling me they were the new loan servicing agent, so I called them to ask them how much my payment was and where to send it. They told me to just sit tight, that they were very behind on assigning new loan numbers, and to wait to pay them until I received something in the mail from them. They said "don't worry, you won't be charged any late charges or sent to collections." Well, two months went by and nothing. Next thing I know they report me to a collection agency, I'm getting phone calls about my late loan payments, and I was charged late fees. It took numerous phone calls to clear all of this up. I finally got all this cleared up after four months of phone calls.

The person I spoke with was very kind, pleasant, and caring. He was also helpful for our situation! He set up a phone appointment for me to speak with our relationship manager. I hope the relationship manager calls this time!!! I have had multiple phone appointments in the past & they never call me!!!

We were notified by our insurance company that our HOI had not been paid. Our mortgage payment has not changed so Ocwen must just be pocketing the money. After several calls and being told that it would be taken care of right away, Ocwen has still taken no action to resolve THEIR error. Research shows that we are not the only ones on this site with this complaint.

I had a loan, which was sold to Ocwen. I’ve been with them for years, and I called them when I was looking at refinancing. They had all my paperwork there, and I didn’t want to move, but the lady I spoke to wanted to talk with me about a HARP loan. I told them I want a refinance and didn’t want a HARP loan. They never really followed up to tell me if they can do something or not. As far as I’m concerned, they dropped the ball in that regard. They were not helpful, so I ended up with Quicken.

You guys have always been there for me supporting me in everything when I have questions, concerns or simply to give me an update on my account. I will always recommend you to all my friends. I will always choose you as the best financial institutions.

I am trying to help a client get a slight reduction in their mortgage payoff. The borrower is a double amputee and is no longer able to work due to his disability. The borrower is also 61 years old. In addition to all of these factors - we recently had the most devastating flood in US history and over 95% of the homes in my hometown were destroyed or damaged a month ago. I have not been able to speak to anyone in the United States about this - all of my calls seem to be routed overseas - but I am hoping that we can get some help so that my clients do not lose their home in foreclosure.

I refinanced my mortgage and unfortunately ended up with PHH. PHH was recently bought out and since then they are awful. I refinanced in March and as of Sept. 2016 still have NO recorded deed of trust on my house. I called in June to check on it and they didn't even know it hadn't been recorded. They lied to me and told me they processed it when in fact they had not. I waited a additional 4 weeks and still nothing. I literally have been calling twice a week if not more since June 2016 to try to get a resolution to the situation and still... I have no resolution. The deed of trust has been rejected 3 times by my county because they still can't get it right.

All in all it was a good experience. I had looked at other options but most were reluctant to do a refinance on a loan under $50K. Because I had been with Ocwen previously it seemed like there were less hoops to jump through.

I needed documents to complete paperwork for the sale of our home. I could not access them online as my information was no longer valid. When I called customer service the woman I spoke with was very helpful, patient and kind. She was able to get the information I needed, then went the extra step to help me recover my online account. She even waited for it to show active before we disconnected. Wonderful customer service!

I can always count on Ocwen to listen and understand, when a need arise and have a plan to meet the need. They are willing to work with their customers at all length. I am truly honor to be one of their customers. It feels like family. Thank very much. Really can't express how appreciative I am.

I'm wondering who got paid to write the glowing reviews? If you google OCWEN it is a nightmare of stories including mine! My home has been vacant going on the 7th year after receiving auction notices that never happened. I cannot get this company to take my name off the title. The idiots in the ** Call centers barely speak English and talk like robots with no information about the case. I have written to the CEO and contacted the Florida BBB. My home is now uninhabitable!! You have put locks on it but not maintained it! It is now a huge danger to the neighborhood. There is literally no one who seems to be able to move this along. I just want out!!! If not, give the house back to me! One or the other.

This is by far the best mortgage serving companies in America. They work with their customer from the beginning to the end. Would highly recommend them to any and everybody keep up the great work.

I have been a customer with Ocwen for about 9 years now. After I purchased my home, I had given birth to 5 children. I lost my job and have been fighting to stay in my home. I have since gained permanent employment and was able to receive a Home Affordable Modification that allowed me to keep my home. Providing a loving and supportive home environment to my children has been my #1 priority and thanks to Ocwen and their willingness to work in order to keep families in their homes I have been able to do just that. Thank you Ocwen and all of your wonderful Relationship Managers for all your support!!!

I’m glad I’m not with Ocwen. I do not like my ex-wife and I wouldn’t even tell her to have a loan with them.

I have two houses on One Mortgage therefore I have a homeowners and a dwellers policy. These policies are paid out of my escrow account. In 2015 neither policy was paid therefore causing it to be cancelled. It took me over a month of continuous phone calls to get the issue taken care of. August of 2016 Ocwen was sent the paperwork to pay both of my insurance policies, one due the 7th one is due the 22nd of September. It is now the 12th of September neither have been paid and I have been fighting with them once again for over a month to pay for this. The insurance company has mailed and faxed the bills and I have spoke to the insurance department at Ocwen on multiple occasions. I was told today, 9/12, they're researching why it has not been paid but have been given no promise to pay. If I don't pay my mortgage on time I incur a late fee. Maybe Ocwen should as well for not keeping their bills paid. VERY DISSATISFIED.

I am paid every fourth Wednesday so I must call and make an payment for the time that I am paid each month. And the agents that I call and make arrangements with me, always give their employee number and name and is very courteous and concerned and helpful. Thanks.

The appraisal of my property was in error, the appraiser had the property three blocks from the oceanfront, but it is located on the oceanfront. This makes a great difference in the value.

My experience on the phone the other day was pleasant as usual. The only negative feedback I have is that you have too many foreign speaking individuals and they are EXTREMELY HARD to understand! I hate that I have to get them to repeat themselves other than that I have nothing negative to say! My telephone experience is ALWAYS PLEASANT and I thank you. Nowadays people are rude and quick to complain. I'm just trying to give some positive feedback and if given the opportunity I would recommend Ocwen in a heartbeat!!

Ocwen gave me a rate that I’m satisfied with but it was not the best. They also provided good service.

It was brought to my attention on 09/ 07/2016 when my insurance company called me at work that they have not receive the HOI renewal payment. They also advise me they had sent the lender a 30 day notice of the renewal payment. The insurance company put me on hold but then had to call me back. And when they called me back they advised me the lender advised them they are sending a over night check to them for Friday, (which is the cut date, 09/09/2016, for my insurance renewal). I advise the insurance I would call the lender in the morning to confirm the funds would be going out.

We paid off our loan in 2014 and Ocwen still hasn't released the lien! We have faxed and called numerous times to no avail. This company's customer service/research and archive departments are impossible to reach. The customer service department insists that the only contact information they can provide to me is a fax number? This means that I can not actually talk to a person in order to resolve this issue. This has been going on for two years! I hesitate to get my lawyer involved only because I'm not sure how much further he can get if the only information is a fax number? The lack of communication and the inability to get this loan released is unacceptable and quite frankly illegal! I would not use this company for a mortgage in the future under any circumstances!

After watching my grandmother struggle with Ocwen for months, I can not just sit here and let it happen anymore. I asked her to write a letter to express her complaints. "The property at (address) is vacated as of December 1st, 2015. I had informed this information to your office several times. I have explained that I was in a bicycle accident and unable to live alone in that house and handle the bills myself. When I did all of this explaining in the beginning, the first gentleman told me it would okay and Ocwen would secure my relocation with at least $10,000 and now Ocwen is wanting me to sign over the house for not even a penny. I have had to pay $100 a month for upkeep of the grounds. The renters stopped paying in November 2015. Ocwen has promised to secure my incentives of $10,000.

My mortgage co is Ditech, but I just got a call from my insurance co which is Amica telling me that they had a request from PHH Mortgage to switch my homeowner's policy over to them. I called Ditech... NO PLANS TO MOVE MY MORTGAGE!! So I called Amica and let them know that there seems to be a scam going on.

Received phone call asking when we were paying the mortgage. Have not received a call such as this one in a long time. We always pay within grace period. Caller should have researched our account history. That person needs additional training.