Onity Mortgage Reviews

I recently had difficulties and requested a loan modification. Ocwen was very responsive and the process was relatively easy. Once my paperwork was received, they processed it in a timely manner and took a huge load off my mind. The account managers I spoke with were all courteous, friendly, and knowledgeable. They were understanding and assisted me through the process when I needed it. Great people! Thanks, Ocwen.

After a few weeks of negotiating with Ocwen, my opinion hasn't changed that much at all. Rather than me dealing with employees in India, I deal with employees in the U.S. It remains questionable as to WHY my payment adjusted multiple times within a few months. An escrow analysis is only conducted once per year.

Ocwen has dragged us through a non-ending nightmare of paperwork, going on four years now, all while our principle mortgage keeps racking up. So far, they've dragged it out so long, we owe them more than it can be sold for and we will most likely be forced into bankruptcy. There should be laws against institutions like this!

Ocwen was able to help us and modify our mortgage to a more manageable payment when no one else would. The process was taking close to a year with our previous mortgage company but Ocwen bought our loan and one month later the modification was complete! Thank you!

I have been diligently trying to assist a close friend with a loan modification with Ocwen. They have taken us through the process, only to find out THEY WILL NOT DO IT. My friend is 77 yrs old, is on oxygen and is not able to work. Her husband was tragically killed in a car wreck back in May, 2016. She has $1,644.00/month from SS benefits. The loan rate with Ocwen is outrageous and out of line even for today's times. I don't know where to go from here. Do I contact the Bar Association to obtain any law firm that might be handling other case complaints such as mine? I don't know who to file a proper complaint with in order to get some action filed.

Ocwen has screwed us from the beginning. They contacted us and offered to lower payment when my husband was ill. They told us NOT to make our payment and then they put us into foreclosure and the following 10 years were a nightmare of messed up paperwork, phone calls and promises that did not match letters received.

During the selling of my home after 16 years, everything went smoothly. My experience with Ocwen was professional & all necessary information was expedited. I called before closing for directions that would facilitate all transactions. The instructions and information were correct and I appreciated Interacting with Ocwen. Thank you!

Ocwen has been a life saver to me. When I had hard times they worked with me to stay in my house. I will always be grateful. Ocwen continues to be supportive and understanding. I would recommend the company to anyone looking to have a mortgage company that is human.

I can't believe the reviews I'm reading on this site. I tried getting a modification with Ocwen. The whole process took over 9 months. I filled out mod package and faxed it back. About every 2 weeks I would get a letter stating that paperwork was missing. This went on for 9 months. In the meantime I was told the best way to get help was to fall 3 months behind. At the end of the 9 months I was told that the group of investors denied my modification. I asked my relationship manager why and was told that I filled out the paperwork wrong. I had to pay 4 months of mortgage payments or lose my home. Ocwen does not help homeowners. They just want them to default so they can take over the home. These reviews must be written by ocwen. If you do any research you'll see that the reviews on this site are so different from all of the rest.

I have had a mortgage with Ocwen since 2004, I've tried to refinance my Mortgage since the recession, because my interest rate is 6.55%. I've sent in 4 packets of filled out to do a loan modification. I've emailed all the documents 3 times and I paid $28 to mail them all the information for the refinance, and they said they could not find it, however, I sent it with a signed receipt from the USPS!

Have proof that my bank sent payment to the right place and on time. PHH rejected it - sent it back to my bank with no explanation, then claimed they never got it. I have screenshots from my banking statements and other communication from my bank proving payment was sent to the right place and on time. Now I get these phone calls from call center in India I cannot understand and they claim to be from PHH but demands I give them account info when they call me - sounds like a scam. WORST COMPANY EVER, well, maybe apart from Land Home Financial, Chase, or well, I'm running out of options...

I had great experience with Ocwen. The representatives were very nice, helpful, very eager to listen. They care about customers. They are here to help. If I ever need a loan again, I will call Ocwen. I will recommend my friends to Ocwen. They made my calls very pleasant.

Because Ocwen has great customer service and willing to help whenever. Ocwen assisted me with my loan. Answered all of my questions. If the rep didn't know the answer, they would find out. And if they couldn't find the answer while we were on the call. A rep would give me a call back at a later time. GREAT JOB!!! To all of you! And, thank you for everything.

Tried unsuccessfully to refi a house for over 1 1/2 years. As long as I was paying the 8.25% I kept getting the run around from numerous employees in India who had difficulty with English, but were great at asking for more paperwork; or the same paperwork in a different format. Worst financial company I've ever dealt with. My recommendation to get anything done' stop paying.

Agent was knowledgeable, polite, gracious and well articulated. He took his time to answer my questions, gave me various options to help me in future websites and telephone numbers of where to get further help when necessary. He made appointment for me to talk to relationship manager.

We recently sold on a house. Ocwen was very quick to answer any questions and finished the mortgage payoff process very quickly. Ocwen had great customer service the entire time we had out mortgage managed through them. I would definitely use this company again.

Ocwen was efficient and helpful with all matters related to my home mortgage. They processed payments quickly, accurately and responded quickly to my questions. I would certainly recommend Ocwen to anyone that asked me.

I called Ocwen because I was upset about the payment increase. The young man who helped me was patient and explained everything well. I am not happy to have the increase since I live on a pension, but, I guess I have to live with it.

This company was very nice when I needed to re-modify or make payment arrangements. Just sold the home and it was a pleasure to work with them. Not like some companies when you make arrangements they just keeping calling anyway. Was very pleased.

In working with Ocwen to manage our mortgage I found the experience to be one that was easy (in terms of payment, and getting customer service), reliable, and straightforward. When I had call to contact customer service I was always provided with an answer (both verbally and written). My only problem with the company were extra charges for ancillary items like a Financial Insider subscription etc. I never asked for these, but they were assigned to my bill, and it is left to you to request to have them removed. Seems it should be the opposite. They should be offered, with the default answer being no. That policy needs to be corrected.

Ocwen kept things simple. I have had my mortgage with Ocwen for over 5 years and although I had a few hiccups along the way I was always treated with respect and professionalism when I would speak to a representative. I appreciated all the information they provided me whenever I would call with a question. If I were to change anything about Ocwen, it would be that the Automated system would not call to remind me of a payment due on a Sunday during church and the date being only the 4th of the month. I could not help that the mail service was slower than Ocwen's computer. Otherwise, my experience with Ocwen was great.

I called OCWEN to let you know that I was going to be a few days late with my mortgage payment due to a problem with my direct deposit. I expected to be treated poorly, like I have been in the past when contacting a creditor. Instead, the representative was extremely helpful, made the notations to my account, and suggested ways in which I could keep this late payment from impacting my credit. I was so shocked at being treated with respect and helpfulness, which is so different from the treatment I have received from other creditors in the past. This made a huge difference in my day and makes me very happy that OCWEN is my mortgage servicer.

You are the worst mortgage company in the world. You stole money from me, but in order to clean up my credit, I had to make payments I had already made. Your customer service people are horrible. Most do not understand or speak English. I speak very poorly of Ocwen every chance I get. You people are absolutely terrible. You caused my family much distress and anguish. Karma is a ** and what goes around comes around.

Only good thing they remodified our loan. Bad thing is they sent payments back and said they were gonna foreclose. We sent payments. They can't foreclose. We think they are doing this on purpose to try to take our home cause it's worth more than we owe. We are going to get other help and a lawyer.

I have just refinanced with my current mortgage holder, Ocwen. I refinanced with Ocwen because I have been extremely pleased with the service I received. Refinancing at a lower interest rate was an easy process. Ocwen representatives are extremely pleasant, courteous, professional and knowledgeable. They every question in clear and concise language. Please share my appreciation with them.

The relationship manager guided me through the process which helped know that this company is caring and concerned about me and my home. No pressure was applied. He was knowledgeable of how I can be given the paperwork to complete staying in my home.

Ocwen is a company that has worked with me to help me keep my home!! I truly appreciate the fact that the people that are employed with Ocwen aren't rude and unprofessional. It helps a lot when you are in need!

In January of 2016 my Ocwen mortgage payment was stolen out of our mailbox and used by the person to make a payment on his AT&T credit card. I didn't find out about it until Ocwen called about the missing payment. When my bank and I discovered what happened I was told to file a report with the police and the post office and then to contact Ocwen to inform them. Until my bank could reimburse me I asked to make the payment over the phone with a credit card to avoid the payment being late. That was refused. I borrowed money to make the payment and sent it to the address they gave me in Texas! My payments normally go to Illinois.

I have not had any bad experiences with Ocwen. My health and financial problems have not been Ocwen's fault. The people that I've dealt with have been very efficient, polite and competent! I am sorry that I have had financial problems due to breast cancer. I am now praying that I do not lose my home due to my own fault. Hopefully, Ocwen can and will give me another chance now that my finances have improved in 2017.

Setting Up Bi-Weekly Payments after 3rd Party Termination - Heather was the representative I worked with after my less than stellar review. This review came after Ocwen did not renew its contract with the 3rd party vendor handling payments. Heather's number is **. She took care of reversing the payments and making corrections and guiding me through the set-up process over the phone. The first representative I spoke with told me there was now no bi-weekly program. I was pleased with Heather for staying with me until the account was set up to my satisfaction. Thank you for operators like her.

Worst customer service not just once but almost every time I call. I wish I would've read reviews before doing business with this company. Oh wait my loan was sold to them and I've had nothing but trouble every since.

The experience was terrible. As a co-mortgagor, I was never able to get correct information. The "first name" on the account (other mortgagor) declared BK and included the property. I maintained the payments on my own for 7 years. I never received a monthly statement, a 1098, etc. I called in several times and it would take VERY long to even be allowed to talk about the account. I am filing a notice with the CFPB.

I have an adjustable loan being serviced by Ocwen. They have adjusted my monthly mortgage payment based on new interest rate and current principle balance, however when I attempted to reduce my principle balance prior to the loan anniversary date, they refused to adjust down my new monthly payment. They cite their internal procedures for this denial of service which goes completely against my loan agreement and they don't care.

I qualify to remove PMI. After getting the runaround, I finally am able to get them to tell me that I need to send an email to a specific address with a specific header and information requesting that I cancel. That triggers them to send me a letter with a form to fill out with the same information in the email and mail back. That then triggers them to call me and say that they can proceed once I pay the $105 home valuation fee... but that they can't process it right now, and they will call back in a few days.

Help me update my mortgage during a hard time, the support was great. Through the coaching I shopped for an affordable insurance which cause my escrow to increase beyond my reach. Now, I'm back on track and strive to complete my mortgage before I retire so I may enjoy life.

When I call the refi line, I am always prompted to leave a message with name phone number. They haven't returned a call in four months. Never!! Why direct customers there if nobody ever calls you back? From November 2016 thru the present day not one returned call.

I enjoyed working with Ocwen over the years. I had a little difficulty navigating through their system to find information, such as when the taxes were paid. However, overall, I was satisfied with Ocwen.

OCWEN was contacted to clarify the process for making alterations with my home-owners insurance. The customer service rep. was very professional and was able to provide accurate information immediately reducing my stress level. This company has displayed great customer relations from my initial contact with them until the present time. OCWEN is highly recommended based on my experience.

Long story short, both account managers I work with went above and beyond to help me, and my tenants (one of whom is developmentally disabled) stay in my property after a encountered unexpected repair expenditures.

Ocwen was not our original loan company, and after the housing market crash a few years ago they purchased our loan. EVERY. SINGLE. YEAR. Since they purchased our loan we get a letter that states that we have an escrow shortage in our account. I live in a small house in a relatively nice neighborhood and I cannot BELIEVE that my taxes have gone up every single year to an amount where I am having to pay almost $700 extra due to shortage in a lump sum or, conveniently, they will split up the amount due into 12 and add it on to my monthly payment.

This company made my credit go down because they took my payment (monthly payment) from my savings acct instead of checking acct. They have all the records and still they wanted me to show proof and they would not credit my acct. for insufficient funds and that's why this company is a fraud.

For the last three years they have been paying my property taxes and my tax adviser has informed me every year that I am being overcharged for my property taxes. I have try to contact someone in the property tax department by calling the phone number they give on their website. However, the customer service answers and they make it very difficult for you to talk to anyone in the property tax department. I have to write a letter and wait for their response. It could take 30 DAYS... I am very upset with this service.

My relation manager Michele was very help and instrumental in helping me stay in my home. Due to loss of income, and being laid off. She help to obtain payments on my mortgage that I can handle at this time.

Great experience with customer relations!!! But recently Ocwen dissolved a middleman in the automatic withdrawal part of their business and then raised their rate $73.16 per month, instead of reducing after removing the middleman. I don't appreciate that!

My personal experience with Ocwen when struggling economically has been excellent. They has been there to help my needs. Ocwen has been following up my case with empathy and knowledge. Instead of rushing up to pay, they are offering alternative options to help me. I have heard from other people how difficult they have to deal with other companies and they lost of their homes. I refer Ocwen immediately as the first option to deal because they really help.

I have nothing but great things to say about Ocwen and I would recommend a friend. When I went through my divorce, Ocwen was there to help and suggested that I apply for the Re-modification loan and it helped to relieve the financial hardship. Two years later, I was laid off and Ocwen never tried to foreclose on my house. They kept calling to help by providing programs who could help with mortgage payments especially when it was a buyer's market. Ocwen went through the bad times with me, and I appreciate that in a mortgage company.

I have health issues and Ocwen works with me to keep me in my home. I have been a customer for several years and I can't say that Ocwen never tried to help me when I've really needed it. My Relations Manager is always professional and understanding, I can't say enough about him. He's a jewel.

In 2014 after my husband died, I was going to apply for a HARP loan so I could keep my home, however since I had not missed a payment I was not eligible. I then contacted Ocwen, and they assisted me in refinancing my loan, with their help I could keep my home.

I agreed with modification offered. Yet I am experiencing upkeep funds shortage for property's sudden repairs have come up. Even though I invested over $22,000 in renovation since 2015, I believe error in calculating percentage of Rental income to be set aside for upkeep drove up interest my rate causing higher monthly payments and funds shortage.

I got divorced about 4 years ago and they were going to foreclose on my home. I got my home in the divorce and I knew I was in trouble and didn't know what to do. My ex got everything including I had to pay off her credit cards, and new car. And if that didn't hurt they took $1000 a month. We had no kids together so I really took a ride. Well anyways got a call from OCWEN. Wow they saved me. We discussed it and we did everything online. They were and still are very kind and courteous. I can't really say enough about them. They were there when I needed them. I can honestly say I never had a better experience with any mortgage company. I would like to thank everyone at OCWEN.

I feel that in the past Ocwen was difficult to work with. I could not change my address without submitting a written notice to them. They changed their web interface multiple times. If it's not broke don't fix it - this just makes more work to relearn.

Had a little setback, needed help. We tried Save our Homes California, they couldn't help. Finally was able to get together with a Ocwen mortgage specialist, was able to help me and family with a plan that save our home.

Please hire people from the USA to determine eligibility and process loan assistance. I know it is the same guidelines, but hiring people from our country that understand our society, and our problems. Overall OCWEN does not offer help to the people in a hardship! Everything is a waste of time. Do not ask for help. You will not get any! I am very disappointed and ready to refinance with another bank when I can.

Needed a hardship modification. They were totally unhelpful. They strung me along asking for more and more paperwork until the program ran out and then their only suggestion to me was that I put my home on the market. Besides not be able to understand them because they are all living in India and can't speak English. It would be nice if America got these jobs back for people who need them here. They just threw me and my family under the bus. They are a horrible company to have your mortgage with and heaven help you if you have a financial hardship come your way. They suck at caring and their advertising on the phone and web is all lies when it come to helping you lower your payments. To add insult to injury, we just lost our son this last week. He died from a seizure. With him went his SSI income, so now we have even less income than before, but they don't care.

Was behind due financial difficulties but rescheduled so that catch up. I had nice experience with my designated agent who worked very hard to make sure that I got positive results. Other staff members of Ocwen who participated in one way or the other to make it a good experience were all professional.

I have had several surgeries in the last year and have gotten behind on my payments, I have a very hard time understanding the people that call as I have very little hearing left. E-Mail is the best and I should still be online to clear up my past due payments. Thank you so much for your understanding where I am coming from.

Twice I have had the pleasure of being assisted by associates in the Loan Modification Department in regards to an HAMP application for home retention as we are going through a temporary financial hardship. Both times they were extraordinarily helpful and compassionate. They made me feel as though Ocwen genuinely cares about helping us keep our home.

Ocwen was a very positive experience. We always had workers that showed a lot of care and compassion for our struggles. They always tried to help with different programs that were available. As we closed we had not issues arise through the whole process.

I refinanced through Ocwen and have been pleasantly surprised by the good service I have received. I usually access through a laptop but also with a mobile device. Any questions I have had have been quickly answered. I always receive my year-end statements early so I can do my taxes without delay.

My experience with Ocwen was very great. When I was in a tight bind, wasn't able to pay my bill. Ocwen work with me through all the my troubles. I just think Ocwen just for working with me through it all.

OCWEN only thinks about the money they can skim off mortgagors' payments.

We just refinanced with Quicken and I am so pleased. Your customer service was deplorable. It took calling every single month for months to get a representative to understand that when I sent in additional money it was supposed to go to principal. That among other things made my satisfaction with Ocwen terrible.

PMI removal and multiple delays in processing our loan modification -- We were in anticipation of have our PMI removed soon as the interest-bearing part of our modified loan is at 81.8% LTV. We also have a post loan mod document stating LTV was at 88%. When we received a document on 3/23/2016 stating our LTV is at 96.4% in response to our request to have PMI removed. We were completely "surprised" unfavorably at what they were trying to do here. We feel completely trapped in a $333/month PMI payment to United Guaranty through PHH Mortgage's apparent and then blatant violation of RESPA. Or else why would the amount be so much if it wasn't being divided up among the entities involved? Per our mortgage documents the two balances should remain separate for such calculations.

We received a letter in the mail that OCWEN had been bought out on 1/23/17 and that gave two weeks to transfer our payment information over because the currently bi weekly auto draft setup they had is going away after 10 years. Upon spending 5 hours on the phone with them trying to get into the website and Several call backs I was finally able to get into their website.

I wish I would have check reviews before getting involved with PHH. The loan consultant would NEVER return my emails or voicemail. On more than one occasion, lost my paperwork and I had to resend it. It's been 5 months and we still haven't closed on the loan. I emailed the supervisor and was told, "thanks for the feedback." Nothing was done to get the loan consultant to do his job. I will never use PHH again. And I'm telling everyone NOT to use them.

If you happen to have a loan with them and figure why not refinance, DON'T DO IT. I just had the worst experience where they stalled and ran out the clock on my rate lock even though they had all of my documentation and tried to bait and switch me into a higher rate. Then they charge me a $600 non refundable application fee to add insult to injury after wasting months of my time. Make sure you go to a loan broker who you can trust and they will source you a loan from many trustworthy sources. This one is the worst and lesson learned, there is no efficiency in refinancing with who you already have a loan with.

Do not do business with this institution! Their customer service is HORRENDOUS. They never call back. The people are incompetent and just stonewall you to death. My mortgage was sold to them with my knowledge which is not an uncommon event. They reached out to me last for a refinancing. They have no clue what documents they need. Instead of asking for everything all at once, they drag it out making the process tortuous. We ask them if they need anything else and their response is: "No we have everything we need." A week later they ask for something else. They dragged this commitment process over 4 months causing our rate to expire and now they want to increase the rate from 3.65% to 4.45%! It is criminal. You have been warned.

I started the process 10/12/16... They asked for follow-up paperwork, which was always returned within 24 hours. It was supposed to close early January. I called Matt **, he said he would extend the terms and escalate it. It's now mid-January and there is no return calls or emails. I paid $600 for appraisal and put in many hours and time into this. How do they get away with this? The second round of paperwork increased the closing costs significantly.

I had an employee explained to me over the phone and in writing that if I could show proof that my payments were made on time that he would remove the 30 days late. I show this person proof that the payments were made on time, and he decided not to remove it. Every time I disputed with the credit bureaus, Ocwen send me a letter stating please give us 30 days to investigate. Right before the 30 days ended they would send me the same letter that, "Our investigation team show it as being accurate". My copy of proof is in black and white on a letterhead from my bank.

I was actually quite relieved when I got rid of Ocwen as my lender. They consistently made payments to my insurance company such that I would get notices regarding my insurance and possible cancellation. Requesting correction of this matter via their "customer service line" was no help. Making the payment only about five days earlier would have solved the problem. I got nowhere with getting them to do that. Their attitude was they would make the payment when they made the payment and if I got a letter from the insurance company, or got canceled, so what? UNSAT.

I have spent 2.5 hours in 3 separate calls to OCWEN to simply ask about streamlining our mortgage. I spent most of this time on Hold or talking to someone in the wrong department or being transferred to someone who would need to transfer me again. 1.5 hours of this time was spent on finding out that OCWEN was NOT a lender but just Services mortgage loans. After I talked to Freedom Mortgage I was informed I was not required to pay Mortgage Insurance due to the LTV being under 78%. 1 hour and 3 transfers to get through to someone in the Insurance dept to get a customer service person to assist me in this process. I was a Mortgage Loan Officer in MI and MD for 15 years. Throughout that time I dealt with Ocwen Loan Servicing very often. It was always a completely frustrating process with hours of time on the phone. My only suggestion is to get your mortgage through a local Bank that holds on to their mortgages instead of selling them.

Who has a company website called mortgagequestions.com? Someone trying to hide who they are and prevent access to their customer service team. This is a perfect example of PHH. They will not allow you to speak to a human without wading through acres of phone trees. They purposefully try to prevent refis and removal of PMI by making homeowners go through unnecessary hoops including snail mail letter requests followed by illegal denials without any means of recourse or feedback. They pioneered illegal calisthenics. If you ever do reach a live body they are rude and uninterested in what you call for. They want to get you off the phone and take your payment. The worst mortgage servicer I have ever had and I own 5 homes and have experienced at least a dozen mortgage servicers.

We had a house fire on December 11th and Ocwen has had our check since January 5th and have received all the required information to release my disbursements and still have yet to. As per the insurance code statute 557.02 and 557.03 proceeds should be released within 10 days. I have had to hire an attorney to handle this matter. I have a home that is not livable and more damage is being caused by condensation without a running a/c system. Ocwen has given me the complete run around and I have gotten so many different answers of why my check is not being disbursed to pay my contractors. I am expected to pay a mortgage on a house that I can't live in. The service has been beyond unacceptable.

I only wish that I could have read the reviews before I decided to go ahead and used PHH for my refinancing. They are incompetent! I applied for a refi back in April and they have been torturing us since. My loan is $200,000 against a $2,200,000 appraisal. I have a 790 credit credit. They have held my mortgage for 17 years with every payment being made on the 1st of the month without exception. We surpass the income test by many multiples... but they still have not approved but they keep asking for more information, more statements. They never call back. It's pathetic. I keep wanting to cancel and go with another lender, but I keep thinking that I am so close, why should I start this process with another lender. DO NOT GO NEAR THIS INSTITUTION! As I said, I wish I could have looked at these reviews before I spent the past 8 months wasting my time and energy and still no commitment.

The weekend hours they have for the call line are misleading. All you get is a recorded message to select what you're calling about that leads you to either your relationship manager being busy or no one is available to take your call so call back later. Consistently my mother has been denied for any type of home modification because she is current and her debt to income ratio is below 31% yet they say her gross income per month is less than what the mortgage, principal and interest, is per month. Not sure what they are including in debt-to-income.

I have had four mortgages and this company is hands down THE WORST. Their goal seems to be to stall, delay, and otherwise not help. The customer service people on the phone won't even verify a physical mailing address. I called about requesting removal of PMI and I dealt with two different people who refused to assist. I emailed with someone the week before last week who said they had to mail something. It never came. I am finally to the point where I am interested in consulting an attorney if my PMI isn't removed by next week. This company needs to be investigated. No stars, but the system will not allow.

Ocwen's handling of my mortgage was uniformly bad. I cannot recall one time when the information given me was accurate in all respects. The phone tree hell the company puts you through to talk to an agent is generally not worth the effort or time. The company managed to "lose" $10,000 of mine for more than a month, and I had to catch the mistake and insist on a correction, else it likely would still be missing.

Experience is great. It's just there is always a problem when my granddaughter calls to handle my business. They say she is not listed and I authorized on my account for my business to be discussed with her. Her name is Alecia **. She handles my affairs.

I most recently fell on some challenging financial struggles. Elizabeth has been most supportive and helpful in obtaining the necessary modifications that I needed to help me get back on my feet.

My husband and I are dealing with Ocwen and they have given us HELL!! They lie on the documentation, hold off on your paperwork to pass the deadlines so they don't have to help you, avoid your phone calls, never return calls, keep you on hold excessive amounts of time, never read the notes when they do get on the phone, and others have sued them SEVERAL TIMES for various mortgage violations. Once we get away from them, WE WILL NEVER GO BACK. My husband had dealt with them for over 10 years and he HAS GOTTEN SCREWED by them several times.

Ocwen, whose customer service has always been excellent, did resolve my title issue in a very timely manner and I am very happy with the work they did to achieve the results for me. My former review was on the title only and not with customer service which has always been stellar! I appreciate their work and effort in solving the title issue at hand so quick.

I questioned some of the changes in my escrow withholdings. The representative was knowledgeable but the process seems to be counter-productive. Ocwen is following the rules and that is all we can expect.

I lost my job in 2012 (Sandy) and once 1 month goes by with nonpayment off bills the others pile up quickly – me it was 6 months. When I found work (my phone got disconnected after the job offer call) the ascend to the surface began. There was what seemed no light. Ocwen worked with me. Yes I had the calls and the sleepless nights, get this paper and that but my counselor saw me through all the way! Ocwen cut my payment and interest rate in half. Made so that instead of having to use 2 paychecks (try saving that and eat!) 1 with a little leftover would cover my monthly payment. The peace of mind alone... This is my home!

Worst company ever! I cannot understand your customer service reps, which is very frustrating when dealing with something important such as a home loan. I will be refinancing with my credit union. Not to sound crude, but this company sucks big time!!!

Although Ocwen is treading lightly since their grueling foreclosure practices, they continue to inflict distress to their customers. After being approved for a loan modification and successfully making all three trial payments, I've been recently told by Ocwen that my loan modification was denied. Granted, a month prior to completing the trial payments, I received a letter from Ocwen stating that the interest rate had changed thus reducing my loan payments by a few hundred dollars. This new payment amount differed from the payment amount listed on the modification agreement. Therefore, I didn't sign the loan modification agreement but contacted Ocwen to confirm the payment amount. The customer service rep instructed me to send a letter to their Research Dept. I complied and sent a letter October 2016 for explanation concerning the conflicting payment amounts.

It is a pleasure to have Ocwen as my Mortgage holder. Ocwen is concern about helping their customers in mortgage assistance as well as referring other services. Ocwen's Relationship Managers are assigned to assist customers' needs. Good.

Have had a positive experience with Ocwen during my relationship with them. The only suggestion I have is that they could improve the method used to provide to the customer a payoff on a loan so that it might be expedited in a more efficient manner.

Ocwen worked with me all the way until we almost lost our home. They worked with our delinquent taxes & worked into our loan. We're grateful for those at Ocwen who helped us as I was going thru a different time my wife diagnosis with a liver problem & had a stroke. Thank you Ocwen for all your help.

I needed help logging into my online account so I could change my automatic payment. The customer service representative was very professional, very courteous, and helped me accomplish what I needed done. A+++ customer service.

I called to let them know that I was changing my Home Insurance. They were very helpfully and answer all of my questions. She took the time to listen and I didn't feel rush at all. It was an overall a good experience.

My greatest frustration was being connected to a foreign country when calling your services. They are very difficult to understand and do not take notes as to when and where I wanted to be contacted. Bring the jobs back to America, your procedures are very difficult to deal with. One incident that really left a negative taste in my mouth is when one of those foreigners told me that one of the signatures on a document I submitted did not match, that was total BS because when I finally was transferred to an associate in Texas he determined that the signatures did in fact match.

My experience with Ocwen has been good. Overall, they are great with sending information in a timely fashion and have been good with notifying me of any changes that might affect my loan. The only suggested recommendation is to record submission of additional information in a timely matter. As this tends to be delayed for some reason. I had to contact Ocwen on two different occasions regarding 2 submissions that were not recorded timely, even though they were submitted well before the due date.

While our loan was being serviced by Ocwen, we were always greeted cordially when contacting customer relations. Our statements were very clear and easily understood. I would gladly recommend them to anyone looking for a loan servicing company.

Well how do I start, during the crash of the housing market we were on the verge of losing our home. We talked to a representative from Ocwen and from that point our home was saved! The conversations we had were amazing, our interest rate is now @ 2 1/2 percent with a very affordable payment! Thank you Ocwen your team is the very best! Without you I do not know where we would be!!

Very knowledgeable gentleman. Answering questions clearly. Helpful in directing me and was polite and respectful. Worked with me to take a payment and plan next one. Waited patiently for me to obtain information I did not have right away.

Buying new house & credit corp wanted a few questions answered. Did a 3-way call. Ocwen customer service was polite & safeguarded our account as much as possible. We were online to make sure the credit company asked only those questions they needed answered. Great company. Recommend to anyone.

Both my sister and I had GMAC Mortgage - which of course, we were transferred over to Ocwen. When her house payments were being made to GMAC, she fell into a scam on her house and when she realized what was happening, she called GMAC and they helped her out. In the new deal of lower interest and house payments, she also was in a program that rewarded her for making on-time payments. She/we are so grateful that GMAC/Ocwen associates understood and helped her out! I wouldn't hesitate in referring someone to them!

No problem with any of the answers or instructions given which were great in my calls! Problem is this is obviously an outsourced call center. I do not like that at all. I continually had to have them repeat instructions. I have a hard time understanding them.

Wonderful, helpful, life-saving company. Goes above and beyond to help customers out of a bad situation. Employees are truly caring about their customers and are willing to listen, help and put them on the right track. Love this company. Thank you for all your help and willingness to work with us.

I asked Ocwen for help with my loan, and they went above and beyond with the service and help that they provided for me. Even after my unnecessary complaining and whining. I apologized to them for my frustration, and they assured me that they were more than willing to still help me out. I was worried since I read many people had negative experiences, but I experienced nothing but patient and helpful people that saved my home.

In 2013 I began communicating with Ocwen about my loan and my concern that I was not going to be able to make my monthly payments on time due to a pending separation/divorce. From the very beginning everyone I spoke with was more than helpful, compassionate and caring. Even after missing 6 months of payment from the fall of 2014 - spring of 2015 I was able to modify my loan, reduce my monthly payments and stay in my home with my pets and children. I am writing this today with a grateful heart as I was just able to refinance my house with my new husband and will no longer be a customer of Ocwen. Thank you to everyone who made this difficult, stressful, and emotional time in my life a little easier. First rate company with real people who care and go above and beyond to help!

I went through a rough divorce and due to financial struggles I almost lost my home. Thanks to my case manager at Ocwen I was able to stay in my home with my kids. They helped me every step of the way and kept me informed during the whole process!

Ocwen Financial has enabled me to remain in my home. I am a disabled elder living on limited income. They provided a modification and created a payment plan that is affordable. The representatives have been extremely knowledgeable.

I pay my mortgage timely every month and never had any issues with Ocwen until I had a fire total loss to my home. I contacted Ocwen on 11/14/2016 to advise them of my loss and was provided with a packet that needed to be completed. I forwarded all the required information including the check from the Insurance company on 11/28/2016. Ocwen then deposits the check into their account and disperses funds in increments. On 11/30/2016 after providing all the required documents, I received a letter from Ocwen advising that they did not have all the required docs. I reached out to Ocwen who then advised that the electronic signature from the contractor is not acceptable.

I was thoroughly impressed with the ease of the process. It's never easy asking for help but the expertise that was used along with their ability to let my dignity remain intact was genuine and heartfelt. I was always made aware of all the steps in the process. The communication was great and allowed me the opportunity to be a part of the decision making process to best fit the needs of my family. Thank you for allowing me to keep my home.

I was in the fear of losing my house, but I was told to reach out to Ocwen and tell them what was going on. I spent more than 25 years in my house and I could see myself coming this far to just lose it. They responded back with a shared modification agreement...I just cried with relief. I had to make a few on time payments and then it was official. I got that chance to start again. No more late payments. On time for almost 4 years. Thank you Ocwen.

Never day goes by, and I'm being literal when I say this, not a day goes by that I don't wake up or go to sleep grateful for my amazing home. Something never to take for granted. Ocwen has made and continues to make this possible. They allow a house to become a home. When I pay my mortgage bill to Ocwen each month (my first priority), I do so with pride and gratitude.

Around November 15, I contacted your company and got in touch with Mandy **. From the start, my experience with Ms. ** was very positive, educational and pleasant. Not only Ms. ** was able to help us with our refinancing, but she successfully made the process very easy, relaxing (how can refinancing a home be relaxing?!?) and quick. Even when the process was turned over to the Loan Processor, Ms. ** was available to listen to our concerns, answer our questions, provide options and deliver the best solution to our situation. We are grateful and blessed that we had Ms. ** on our side through the entire process!

I am a widow for 19 years in 2014. I had to take a voluntary retirement... due to company cut backs. I was 66 and had 30 years on that job. After my retirement funds were gone. I knew I would have trouble paying my mortgage. My interest was 8.45. I went to Ocwen website and I was shocked reading the reviews. I then went to HAMP and within 2 weeks after I apply for a modification Ocwen quickly began working on my request; I was accepted. Thank you Ocwen for lowering my rate to 2.0 and I saved my home after 30 years and I have no fear of losing it, because of Ocwen caring for their customers. Thank You to all the employees that worked on my financial setbacks... so don't believe others' reviews. That's their situation. Go forward. Ocwen will help you. Save your house.

A couple of years ago my income was drastically reduced. I was a nurse for over 25 years and lost my job. I had to get a job to pay my bills and mortgage. I love my home and did not want to lose it. I settled for a much lower wage. I am 64 years old, and companies are looking for younger employees. I called Ocwen and they recommended the home affordable loan. I applied and qualified. When they told me my new payment I cried for 2 days. THANK YOU Ocwen, you saved me. All the people I dealt with to get my new loan, thank you from the bottom of my heart. You are all wonderful.

I am forever grateful to Ocwen. I was struggling to keep my family home. A home that been a part of my life for 52 years. I was so scared. I completed the paperwork and waited patiently. The home modification was the best thing that could have happened. A lifted burden. Ocwen was professional and quick with the answer. I again and forever grateful. Home truly is where the heart is!!!

Have been with Ocwen since 2009. Refinanced in 2014 with them. Recently we experienced water damage and snow damage in our garage and deck which roofs the garage. 35k to 50k were the estimates with three companies. Our insurance paid 349$ as that was over the extended two year limit in their contract. So we had to come up with the money. Being a Marine veteran, I tried the Vets Administration. They took 15 months to reach approval status, where Ocwen took 12 weeks. We declined VA and had to pay outright for the damage. The Ocwen monthly pay is $900 monthly lower than the VA loan. We also appreciate the security techniques Ocwen deploys in all levels.

I had problem at one time with paying house payment. They worked with me to become current. I am happy with OCWEN. I have been with them for over ten years. The customer service have shown good customer service to me as a valued customer. The quality service is what makes them special.

My experience was amazing. I'm so happy to be saving money. Everybody was helpful along the way through the process. The paperwork was easy to fill out. It's great that I didn't need to bring any funds to the closing. Also, I got a refund from my escrow!

I would like to say after being very concerned with the loan I had with Ocwen, the representatives there were very helpful in resolving my issues. Whenever there is trouble with your home loan the last thing you need is an interaction with unhelpful staff and Ocwen was able to avoid that experience.

Ocwen has been a top notch company. I would recommend them to anyone. They have been very helpful to me and I am very grateful to have Ocwen as my mortgage company. My case manager is very helpful. Thank you so very much for being my mortgage company. Have a great holiday. Thank you respectfully submitted.

The people at ocwen have been very fair with me. When I was having a difficult time with my mortgages they helped me navigate thru the Obama loan process and I was able to go from a 1700 loan down to a payment that was affordable for me.

Financial struggles through the housing market crash put me behind for quite some time. Ocwen worked with me with no pressure and offered option after option. Associates were always pleasant and never sounded like bill collectors.

We've been going through this long process and trying to purchase a house owned by Ocwen bank and it's been so difficult in dealing with their short sale department. It's been over 9 months since being in escrow with the owners and things are moving so painfully slow. Each time the seller's real estate calls Ocwen, she'd get a different answer. Last week we were informed that the property investor verbally approved our 9 months old offer and we called today since we haven't gotten the written approval, the negotiator from the bank said he had no clue investor approved!! Miscommunication and lack of professionalism. Unbelievable!!

Easy to understand and thorough explanations given regarding my modification process. I clearly knew the deadlines and what to expect. Satisfactory offer made in order for me to retain the house. Turnaround time regarding the outcome of the review was great.

Reinstatement of a lapsed mortgage loan - the experience was frightening in the possibility of losing your home to a foreclosure but Ocwen was of assistance to me and I am thankful in receiving a second and third chance. I am in a temporary financial crunch until next year and determine to fight to keep my home.

Trying to set up automatic payments turned out to disaster... using Mobile banking... local bank withdrew funds the week before... while Ocwen processed the payment 7 days later. Then notified me 6 weeks later that 900 dollars of interest remained. Due after 6 consecutive weekly payments last March 2016.

I made a mortgage payment 11/25 over the phone same day charge. My servicer called me back after 18 days. States that they couldn't located check because it is not joint account with my husband. Because of that it's affected my mortgage payment.

After several long and tiring days and hours of facing many issues with Ocwen I have found their business practice not suitable for today's market. Much work is needed for Ocwen to improve their business practice in the following areas which is not limited to, Professional Communication, Full Disclosure, Proper Billing, Proper Training for their Staff, and having knowledgeable Staff answering calls, etc.

The employees talk very respectfully, politely, and sincerely to me. They seem intent on helping me resolve any problems I bring to their attention.

All Customer Service Representatives, Relationship Managers, especially Harvik **, and Short Sale Specialists (Sondre), have always been polite, informative, and helpful. They execute their actions in fairness and follow up efficiently with excellent guidance toward Home Preservation, Property Maintenance, and Prevention of Foreclosure.

Just want to say thank you to the Ocwen representative who has like an Indian accent, who is usually the one who calls me to remind me about the deadline of my mortgage payment to avoid a late fee. I really appreciate it that he always has a calm and gentle manner which does not stress me and helps me make the payment before the deadline. When one has a hectic life, gentle reminders from Ocwen are appreciated. I also want to thank Ocwen, a company who was able to work with my foreclosure lawyers for over a year to refinance my mortgage in 2012 in such a way that I could afford to keep my home. Thanks!

Had some financial issues last year due to the terminal illness of an elderly parent and travel issues. Ocwen worked with us to stay in our home and catch up with the payments during this trying time in my families life. Thanks Ocwen!

My experience with Ocwen has been extremely positive from Day 1 when my finances were in great shape. To my continued amazement, Ocwen has continued their professionalism and understanding throughout the past months when hardship knocked at my door. Unfortunately, the seminar of 2015 in my area did not produce a helpful organizational contact (NID). It might not have been the fault of the organization; it could have been my agent. Thankfully, they did not charge me.

The agent was very helpful. He made sure that I was satisfy with his assistance and that I completely understood the terms of the loan.

Overall, my experience was very positive. I did not originally choose Ocwen, but when they acquired my loan they proved to be very helpful. At one time, I was at risk of going to foreclosure, they worked with me to restructure our loan and enabled me to eventually pay off my loan in full. My only complaint is that while all of their associates were very helpful, several had very heavy accents that made them difficult to understand.

Ocwen has been so helpful in providing us with the necessary steps to assist us in our financial difficulties. They helped us with each step along the way and have given us follow-up calls to ensure that we were doing okay.

The staff at Ocwen were always polite and helpful. They talked too fast at times but were helpful in repeating. Thank you for your courtesy at such a difficult time especially when losing a beloved husband as well.

Whenever I do call for a question or concerns the customer services is very professional and prompt. I never had to wait to get answers or if I was late on a payment, they understood and offered other options if I needed it.

Absolutely no complaints about service. Received bills in a timely manner and correctly withdrew automatic payment from my bank account. I have just refinanced with other company. If OCWEN had gotten to me sooner, I would have stayed with them and the loan process would have probably been easier. Thanks for your help.

I have been with Ocwen since 2006 and my experience with them has been all positive. The customer service has improved year over year and I feel that they strive to put the customer first. I would definitely recommend Ocwen to my friends and family.

OCWEN has improved tremendously over the years with their customer service. They try to help wherever they can. If we need an explanation on mortgage they will help, and when it comes to late payments they try to help the home owner.

The people I've been in contact with are very polite, courteous and understand exactly what is going on. They give me a chance to explain my situation and what is help me, what has put me behind and they also find ways that will help me to keep my house and how I can make my payments. I've been very pleased with one lady in particular which was mine manager. She was very nice and very helpful. You couldn't ask for a better relationship manager.

During financial hardship, Ocwen has always come through to help me with modifying my loan. I'm a single parent and having a home for my child is most important. Ocwen has always made me feel that they will help me through my hardship.

Approximately two months ago, I called OCWEN customer service regarding my account. The customer service representative who took the call was very polite and knowledgeable. My question was quickly addressed and the issue was resolved.

Representatives are always well informed, cordial, and willing to assist the client. They seem genuinely concerned about one's situation. They are never in a hurry to end the conversation. They LISTEN to the client.

We are both so very happy with the service Ocwen provided us. Our home was in foreclosure and we did not have a way to keep from losing it. But Ocwen, came through!!! They helped us get into a "Streamline Mod. Loan", and in less than 30 days our home was out of foreclosure! We are now in good standing with our Mortgage.

I received a phone call from Ocwen. It had never happened before. I got a little suspicious and when the rep kept asking when & how I was going to make the payment. In the middle of the conversation when he saw it wasn't going anywhere he hung up on me! Worst customer service I've experienced in the last 30 years and I have never been late on my mortgage payment.

Customer service Rep explained everything for completing documents sent - explained the importance of submitting paper by due date. Very pleasant. Answered any and all questions I had. Just put my mind at ease. Resourceful of information given.

I have always had a good experience dealing with Ocwen. They are always considerate of their client's circumstances and make every effort to help them keep their homes. I would recommend them to anyone seeking a mortgage. Customer service is excellent.

The transition from Ocwen to our current lender was smooth and seamless. Customer service was great. The staff was very professional and left no stone unturned. We had questions regarding our taxes and escrow, again the customer service department was very helpful.

The last tech I spoke with was so informative, kind, professional and caring. I was wanting to refinance under the HARP offer however, after our conversation I changed my mind and decided to stay with Ocwen!

Payment was sent on time w/ MoneyGram from Wal-Mart the same way I do every month. This time it went to Ocwen in Texas, person to person for some reason. After 25-30 phone calls to Ocwen, MoneyGram, Wal-Mart, I had first payment canceled with MoneyGram then MoneyGram rerouted the payment. So it looks like my payment was late and I got stuck with a late charge. Ocwen, MoneyGram, Wal-MART do not want to cover the late charge. MoneyGram charges me $15.99 to send this payment. So do you have auto-pay? Because this is becoming retarded.

Ocwen help me with a modification without any difficulty. They did what they said they would do. And the professionalism with the people that work with me was also outstanding. I received my loan in very fast efficient time. Thank you Ocwen, I would recommend you to any one of my family and friends.

Never received any follow up call or emails for almost two weeks. So I decided to go with QUICKEN and they took care of business very quickly and promptly. They also gave me a better rate than Homeward. I wish I could have stuck with your company but no one showed any urgency in my issue.