Onity Mortgage Reviews

I have been suffering since 2012 my account was with Chase. JPMorgan sold the account to account after short sale the property and after many years reporting to my credit I owe them. This bank representatives are overseas and to get the documents gets lost and when I talk to someone, they escalated the call from one department to another. I did a 3 way call Ocwen, Chase and myself, Chase verified they did the SHORT SALE, gave Ocwen all the details, and they haven't done anything.

I never heard of Ocwen before. My mortgage was sold to them almost six years ago. They have impressed me every step of the way ever since. Ocwen has always impressed me with their knowledgeable staff and continuous Professionalism. Great work.

I posted two complaints on the BBB website about this horrible company. They posted a comment back asking me to call their ombudsman. I called the ombudsman and she had no idea why I was calling. There was nothing in my file about this complaint, the previous BBB complaint or all the complaints I made to various supervisors. She kept putting me on hold to look things up because obviously nothing was written down. This is the customer service you get with OCWEN. And when I told her, her company should identify themselves first before asking a homeowner to do so, she said that's the way it works.

During the housing crisis my mortgage was taken over by Ocwen when the previous mortgage company went under. That same housing crisis hit us hard in Florida. I am a painter, tied to construction, work was practically nonexistent and having family with kids, the finances were a constant juggling act. We got behind in the mortgage, times were very hard. Finally work stabilized, the economy was picking up and we were back on our feet. During that time Ocwen worked with me on a loan modification. It was a lot of paperwork and jumping through hoops and waiting for a decision. The whole process took 6-8 months in all but it was well worth it.

Ocwen was very understanding and very attentive to my concerns. The representative kept me informed in everything that was needed to solve my needs. This is truly hard to find in companies. I would recommend Ocwen to family and friends.

Telephone communication was about the mortgage insurance policy on **. Ocwen was informed that Farmer's Insurance company was replaced by AAA Insurance company. The Ocwen representative was professional, courteous, and helpful.

People are always friendly and helping wherever they can. Sometimes repeat calls like in my case get a bit much but I do understand. I wish calls on the weekend would be after 10 am Eastern instead of 8:00 am.

I asked for a waiver to a late payment that was a day late. A good job was done and handled well. I am wondering how I can mail you my check on the morning of May 9th and as of today May 19th you haven't taken it to account. Beyond frustrating as I will now get another late charge. I wish my bill were able to be due on the 15th of the month and we'd never have an issue. Please help.

After my Dad passed, we inherited a number of real estate holdings. We formed an LLC and placed all of the properties into it. As soon as OCWEN found out about my father's death, they changed the name on the mortgage to "Estate of..." We tried for several months, to get the name on the mortgage changed to the name of our LLC, but Ocwen kept insisting that we could not change the name on the Mortgage without my deceased father's signature.

I called concerning a letter I received concerning notice of ownership transfer of your mortgage loan. Cory was very friendly and courteous and explained the letter to me. Then I received a letter stating loan # ** must be paid in full by 12/01/2018. The second letter convinced me that either YOU are not happy with the way I paid the mortgage payments or you are you would not want to loan me any money in the future. I will be glad when the note is paid off on 12/01/2018 then I will no longer have dealings with OCWEN.

Representatives were understanding and polite as well as very knowledgeable. The first one explained who he would be transferring me to and stayed on the line to assure contact was made. The next person very clearly explained everything I needed to know and how to address my situation. These days, this is much appreciated. Thank You.

In the past year, I do not have any problem at all in dealing with Customer service representative. I was able to communicate my needs. I know that there were times that I made the payment late, but when I called they seemed to understand. I feel that your staff care about their client.

The associate who assisted me with my questions was very polite, courteous and knowledgeable with responses to my questions asked. That tells me, Ocwen provides excellent public relations training classes to their hired associates. His professionalism and conduct reflects on the training Ocwen provided.

The conversations that I have had with Ocwen has been unsuccessful. Due to cancer in my family I'm trying to get a lower interest rate. They keep telling me I'm sending the same info as before when that is not true. Ocwen has not been a help to me and my daughter with the Mortgage. There are more lenders on my mortgage that I discovered.

The best service bank thanks. Number in the United States. Is the best on help your situation. Thanks again for the service you have for us. Every time you can count on you year after year for everyone if they problems. Thanks Ocwen Bank.

I recently applied for an equity loan with another company, only to find out that the company could not verify the Title was "Clean" or "Clear". I reached out to Ocwen and they cleared it up for me -- yet, I'm not sure the other company was willing to accept Ocwen explanation; so, I mailed them a complete copy off the HAMP Approval and Subordinate Note that extended and Amended the original Deed/Title. After this experience, which I spent $495 for an appraisal; I would recommend anyone who was approved for a Modification Loan to check their Deed and Title to ensure it is clean and clear because apparently many companies do not want to hold more than the second lien in any property when applying for an equity loan.

I requested help with my Mortgage in 2005. I was given an adjustable rate and new 10 Year mortgage without my authorization. I have requested proof of serving rights and proof of payments. Never received. I'm in Kidney Failure and Heart Failure and they have scheduled the foreclosure sale without mediation. Help.

Ocwen Financial Corp is a predatory lender. They will manipulate the rates without your approval and increase monthly payments without knowledge. Please beware. I will never go through them or recommend them.

To close out escrow/taxes - I have to wait 6 years to do this. 6 years that is too long for seniors to wait. Main object is to pay my house down and try to have extra money to live on. 6 years just too long. Just don't want house to be paid off so you can collect interest. This is just not fair for seniors. No help from anyone mortgage companies or the government...

Ocwen went out of their way to help us rework our mortgage. I have a tenant who is waiting for disability and has been unable to pay--I was making payments on my own until November when I could no longer do so. Ocwen gave me time I needed to resolve my issues and helped me by lowering my interest rate and reinstating my mortgage. Thank you very much!

Hours posted for technical support are until 8pm ET but when you call they close at 5PM. No one can help and to set up an account for online viewing is a joke. I have spent several days and spoken with several people who all claim to get me logged in online and then when I try it doesn't work. They are all incompetent, don't know what they are doing and don't have a clue how to help. And they don't CARE!!! How this company is still in business I don't have a clue. I wish my mortgage was paid off already and I was done with them. The only personnel I speak to are in another country and have a hard time understanding what I want.

Four months in a row we paid additional principal - clearly marked on the payment stub. EVERY time we would get a statement showing that the funds were not applied to principal. Each and every time we'd have to waste an hour or so to call the representative and have the funds applied to principal. With the consistency of the error it seems intentional and with so many customers likely a lucrative mistake to make. So frustrating.

We had wind damaged done to our dwelling due to a severe wind storm that went through our area. We need the loss check endorsed by the mortgagee. They were very friendly and fast with getting this done for us and returned so we can get a contractor to repair the damage.

I called to update contact information. I was unable to change it via the web site. I was curious as to why old phone numbers would re-appear on account. Some numbers were deleted - I never had those numbers. Interesting. Customer service rep. was polite and helpful.

The Customer Service Rep was very knowledgeable and extremely courteous. He was able to set up my payment by phone and answered a couple of other questions I had. I would highly recommend Ocwen to others.

I love this company. They always help customers and company’s employees is very good and friendly. They help customer a lot. I had a mortgage problem and employee name was Asif. He helped me top to bottom. He supports me for my modification since last couple months. He was calling me and help me. Thanks for everything.

I was told that some info was sent to me about furthering my Loan Mod. I never received it. Was told that it was denied. No info was sent to my attorney. I asked the rep if he can sent it again. He told me that he could only send it to my attorney. So why wasn't that done in the beginning. I could not speak to anyone until my attorney sent out an authorization that I could speak on my behalf. I sent my payments out. I asked for a letter stating that my Loan Mod trial was complete. Received it. But I could not speak on my behalf until Ocwen received the authorization. Now I'm waiting on a reversal. I wouldn't stop at send monetary payment but stop at paperwork. Need help please.

Ocwen, provided fantastic, courteous, accurate financial information on my current mortgage while maintaining a complete understanding of the situation the clients are experiencing. I value their continued consideration and always will recommending Ocwen in a positive manner.

Absolute joke of a company! I called for the details of my payoff to find out exactly what would happen when we paid off our mortgage. I was told within 2 days I would have my escrow refund mailed to me, so with the postal service it would be a week or so. A MONTH after the mortgage was paid off I called again, they now tell me 25 days after the mortgage is paid off they will issue a check. What a bunch of liars!!! I can guarantee you if I held my mortgage payment for a month and a half the shoe would not fit on the other foot. I would never consider dealing with this company again, never!!! Keep someone's money for a month and a half that does not belong to you is pure wrong. I hope others read this and heed warning. BTW their email system doesn't work either, they say they will get back to you in 24 hours, another lie.

I am very happy with the way Ocwen helped me keep my home and their understanding of my situation. I almost lost my home and Ocwen was willing to work with me and my situation. Currently I am working on a payment plan and hope to be back on track within a couple of months. I always had great customer service except one time with a female but everyone else was very understanding.

Thank you for hiring the best customer service representatives. Ocwen, thank you for never making me feel intimidated, or afraid, your employees have never pass judgement or made me feel like I don't deserve my home. You guys are the BEST! Thank You.

The customer service agent was fast, efficient, very knowledgeable, pleasant, and explained even more than what I asked. She was able to explain all aspects of my loan including the Hamp incentive and escrow fees.

I only have two complaints: 1) at the end of my mortgage I have several "balloon" payments, which at this time I don't see how I can make, 2) when my principle is reduced because of good payment record, it is implied to the IRS that I have been given cash that I need to pay taxes on. Not true. I have been given no cash.

My husband and I are very excited to give a great recommendation to OCWEN Financial Corporation for their outstanding service to us on our loan. They have always given us superior assistance when needed. They were able to renegotiate new loan terms for us that lowered our interest rate and enabled us to stay in our home. Thank you OCWEN Loan Servicing! If we could give more than 5 stars we would!

I cannot say enough about the patient, knowledgeable and courteous representatives at Ocwen. When I call Ocwen, I always have my questions answered and then some. I definitely would recommend Ocwen to a friend!

Keep messing up amount due - Per our agreement dated 3/22/18 we were due to make an extra payment of ~$2800 which was due to an error by the bank in applying our original modification payment. We made that extra payment of $2800 in March along with the normal March 1 payment of $2800. We followed up with $1400 late in March for April and another $1400 in the beginning of April for April. At the point we should only owe for May 1 in the amount of ~$2800. Per Kathy, $1400 was misapplied to principal and needs to be fixed. Please confirm the above and correct the statement sent on 4/10/18 which shows amount due of $5,262.46. Again, the correct balance for due for May. Should be ~$2800.

They truly are a horrible company to deal with. I went through a refinance with them that they screwed up so badly I was given the option to cancel and get all my money back. I so wish I could have. The government wouldn't let me. They said I started with them and so I had to continue to work with them. Consumer Affairs representative was absolutely no help and could have cared less. Now my loan is back with them and I am wondering how it is that they are allowed to make money on your payment to them by using a third party source. Why are they not taking payments directly like every other business I pay monthly. Total rip off. Please do not use PHH for your banking needs!

Update... Ocwen was responsive to my post. Issues have been resolved...

I have had issues in the past with Ocwen and having to get my loan back up to date for missed payment and had not so great customer service. However this time I called and got a woman who was very compassionate and took the time to explain everything to me. She went above and beyond in helping me get all the information needed to wire transfer my entire amount to bring my account up to date. I even had to call her back to ask a second question and she was able to recall me from earlier in the day and help me. She left me feeling like she actually cared and that I was not just a number in her day. I am very pleased with my experience.

Ocwen customer service representative has been very helpful to me, Especially not too pushy but instead assist to find a solution to the problem. I would gladly recommend Ocwen and definitely use them again.

I was contacted by a representative of Ocwen the next day after first writing the review. The representative knew exactly how to resolve my issue and sent the signed and notarized paperwork to me next day air. I was very pleased with the response.

With early stages of Alzheimer's, I tend to forget when to make my payments. Please keep calling me like you had been. This month I have yet to get a call from you. People don't drop the damn ball. You were doing just fine. Other than that, everything else is just fine.

My recent experience with customer service was a very positive experience. Not only was I given the names of agencies that I can contact for assistance. The agent was very helpful and professional.

My experience with Ocwen has been excellent. The agents that I’ve spoken with are very professional and courteous. They have always answered my questions and any concerns that I may have. It’s a breath of fresh air.

My Customer Service rep was probably the best I’ve EVER had in any business transaction! She was A+++. Professional, understanding, quick, and just downright nice! She listened and was able to immediately solve my request, sending a fax to my tax accountant while I waited!

I was treated with utmost respect when speaking with Customer Service. All my questions were answered completely, and when I did not quite understand something, it was explained to me so that I did understand. I actually enjoyed my experience.

Ocwen is willing to work with me to get my payments up to date. I was unable to make payments because of health issues but Ocwen was willing to work through this with me. I was afraid to speak with them because of that. I finally got the nerve to speak with a representative and it was a real relief. Just make the call and they will work with you. Thanks Ocwen!

Ocwen Loan Servicing was incorrectly notified that I had underpaid my Real Property Taxes. I was able to go the Tax payment website and print a copy showing that tax year 2017 was paid in full and $0.00 was owed. The matter was handled quickly and satisfactorily.

My wife I have been Ocwen customers since 2013. Our previous mortgage company was a homeowners nightmare. After our mortgage was transferred to Ocwen we were able to breathe again. Ocwen worked with us to get our mortgage out of foreclosure and we have been on track. What the other mortgage company wouldn’t do to assist us Ocwen stepped in and our fear of losing our home was gone.

I was a displaced worker. The school where I worked as a counselor for 18 years closed due to lack of funding. At the time I was single and had no other income. Ocwen worked with me on my loan. Every staff member I encountered was helpful, courteous, and friendly. This meant a lot to me, as I was struggling with depression due to the lost of my job.

Very professional and courteous. Listens to all the questions and answers accordingly. They keep their appointment and call you on time. The paperwork and the follow ups are amazing. Thank you again and always looking forward working with you.

Thank you to anyone who has read my letter and thank you to Matthew at Ocwen. I have to say, As unappreciated and kicked to the curb as I had felt last week, Matthew at Ocwen made it all good in the end. He made me feel as though all those years, actually decades of scratching to make on time payments even when in several cases none of my tenants paid their rents I still managed to somehow pay the mortgage's. Matthew made me feel as though all the time and effort did matter. And my clean payment record with them, was completely taken into consideration. I thank you Ocwen for hiring good people like Matthew , Warren ** a happy Ocwen Customer!

I'm paying off a mortgage loan and OCWEN is trying to tack on a $75.00 "Satisfaction Cost" fee. Is this normal? I only have about $200.00 left to pay it off and they want to charge me an extra $75.00? Ridiculous!

I bought my house in 2007 and Ocwen is the third company to service my loan. My only complaint is that because they outsource their customer service, it is sometimes very hard to understand their representatives.

I am a retired teacher who was diagnosed with cancer July 2017. After surgery came chemo and I could no longer substitute. Ocwen worked to assist me navigate my financial crisis through various programs. They were supportive, professional, compassionate, and provided the steps to get back on my feet financially without losing my home. I am very grateful for their service.

The CSP I spoke with was very reassuring. He was patient and willing to take the time to research my issue and sent me exactly what I needed. This was a bit time consuming for him as he had to look back to 2010 to find what I needed. I honestly felt like in today’s world that Customer Service was a thing of the past, but he definitely changed my thoughts on that!! Not positive but believe his number was **.

Absolutely the worst. They say they help. Not here. Was offered assistance through a buyback program. Applied for short sale. Was approved all the way to the closing table then Ocwen would not provide docs needed. Thrown from person to person. They tried to say full disclosure was not made by us. A reputable company realtor and myself in contact with them through the whole process. Called the ombudsman. Got nowhere. Received a letter stating they were not aware of buyback as they sent my realtor approval simultaneously, then told it was in their legal department. Continued to call then sent a letter of denial for not making the deadline! All the while calling and getting the runaround!! Truly upsetting.

My loan through OCWEN was paid off at the beginning of March 2018 and I am still waiting to receive my escrow refund of almost $800.00. I have called several times and have been told that it was mailed out on 3/15/18 as to which I still have not received as of today. I always get a non-speaking English person when I call and was told once that they were putting a stop payment on the check and re-issuing another one to me. I was then told the next day that I had to wait 30 day in order for them to re-issue another check. I don't know what to do about getting my refund!

My experience was great. All my questions were answered and I’m waiting on my annual review to find out what my mortgage payments will be for the rest of the year and to find out how much I will be getting back from my escrow account.

OCWEN is the WORST company EVER! We have been trying to work with them for over a year - No one in that company understands their business - EVERYONE we speak to gives us DIFFERENT conflicting information - Our modification keeps getting denied and each time we call we are told it is for a different reason. All the errors we have encountered are Ocwen's and we can not reach anyone competent enough to help us. They just keep asking us to fill out the same paperwork OVER and OVER and OVER again OR write appeal letter after appeal letter. We are ready to file formal complaints against this company.

I am the legal rep for my mother - Mrs. Leora ** and have been paying the mortgage on our home since my mother passed, March 2006. I requested and received the payment history but I needed bank info for the lawyer to show the proof that I have been paying the bill.

My experience with Ocwen has been very positive. The Ocwen representatives have demonstrated sensitivity to my financial situation. They demonstrated professionalism and a high degree of knowledge regarding my situation.

I have had nothing but horrible experiences with OCWEN. When I call, I always get a non-English speaking person. There is no accurate accounts of discussions put into the system. I called on a Monday to discuss a hardship. Called back on Thursday of the same week and the rep stated that there was no record of my phone call. I was late on a payment and when I called to make the payment, they refused. This now goes on my credit report as paying late for 60 days.

Well today 3/24/18 I leave OCWEN handle my escrow (going to change). Today I get my mortgage bill in the mail & again like the last few months it has gone up & I did not know why. Well today I went over everything & come to find out instead of my escrow going down like it should have because my insurance was costing me over $1200 a year & I found another company that gave me more coverage for only $765.00 year & I got my taxes lowered also. Well today I find out that I now have no homeowners insurance because apparently OCWEN canceled it & signed me up for their homeowners insurance but get this, their insurance ONLY covers the house structural & nothing else so says the guy I talked with & yes I got pissed & told him off & then he said, "I will switch you to a manager because this is not right." & so he switched me to her (Holly **).

Our mortgage was turned over to them for bankruptcy claim and they increased our monthly payment without notifying us and now we are on our feet again, we are in jeopardy of refinancing because of their tacking on late fees when we have continued to pay our previous monthly rate religiously for 8 years!!! They are a blood-sucking immoral institution!

OCWEN is more than a mortgage company. It is apparent that they train their staff to be more than just a bill collector. They are compassionate and they work hard at coming up with solutions and options if you are in a difficult situation. They are always available, courteous, reasonable and fair.

I originally had a loan with another mortgage company who sold it and resold it until Ocwen got it. I was in the process of refinancing when the market fell apart at which time Ocwen wanted nothing to do with a refinance and cut the process off just prior to setting up the final appointments. Due to financial issues I was unable to get caught up on the ARM and did a loan modification. It was still difficult and I ended up in Ch 13 but again did another loan finance in 2017. After 3 months of on-time payments I received a letter saying the modification was no longer valid because I didn't submit it timely. I followed the directions that said it could be sent in or "the first payment made on time" would be sufficient.

They were right on cue. They got right to the point, cleared everything up [the best to my knowledge] and explained in details in a way that I understood exactly what they were talking about. Talked to a person and not to an answering machine. THUMBS UP FOR OCWEN.

Our experience with Ocwen has allowed us the peace of mind so we can continue to work and raise our family without worrying about how we're going to do this. They really do care and spent quite a few hours walking us through what to do next. We're so confident in Ocwen that we will go to them for our next mortgage.

Helping homeowners and provides excellent assistance to resolve issues that arise, especially In the Waterloo, Iowa Office, who demonstrate unimpeachable INTEGRITY! They have the ability to communicate, i.e., Understanding or a Meeting of the Minds when conversing resulting in a satisfactory conclusion.

We came home today to find a Notice of Foreclosure taped to our front door. We've been in bankruptcy, chapter 13 for over 2 years. We've make our trustee payment every month and Ocwen acknowledges with a receipt that they send us. The letter states that our home goes up for auction 4/18/18. We called Ocwen asap and they said they have NO record of our bankruptcy. How can this be when they cash monthly payment.

Extremely satisfied with the services I received since my mortgage was transferred to OCWEN. All my questions about my existing mortgages were answered in a very timely and professional manner whether by phone or through correspondence. I highly recommend OCWEN to my constituents.

I like dealing with Ocwen Customer Services. They're thorough, friendly, knowledgeable and patient. Received an auto mortgage payment receipt for the month of March from a closed bank account. I had failed to update my auto payment with OCWEN. I called to advise them of this oversight. Your customer service assured me and walked me thru the steps to make corrections. Wished I jotted down her ID.

Ocwen loan servicing has been my mortgage company for a few years now. I listen to other people talking about their mortgage companies and they always sound so terrible and unforgiving. Ocwen on the other hand has been nothing but helpful, understanding and respectful of me and my situation and, In my opinion, has bent over backwards to make it all work for me. Now all I can say is, "Thank you Ocwen for everything."

The representative we spoke to was very knowledgeable about the products and services that Ocwen provide, answered our questions so accordingly and we were very pleased. When we call into Ocwen the representatives are always personable, knowledgeable and very helpful. Thank you Ocwen.

I have been very happy with my experiences with Ocwen. The representatives are very polite and have treated me like family. I have been very pleased with the conversations and their quick responses to my questions. The last representative I spoke to was easy to talk to and made me feel very relaxed and important.as we discussed my account.

The associates at Ocwen knowledge of the process was so great that the client could focus and provide needed information, which was central in completing process. A great group, was very helpful and supportive.

We been a customer for several years and have always received great service from Ocwen. They have always been of great assistance and have always deliver a great service. I would highly recommend them to a friend and our family.

My relationship manager seems to really care about my account and she gets an excellent rating but Ocwen itself gets a 1 rating because I don't like their customer service, their loan modification laws. I've applied at least 7 times and each time I'm denied. I would not recommend Ocwen to a friend.

Very knowledgeable and resolved my concern immediately. I had received a letter from Ocwen concerning my home insurance and the associate was able to clear any misunderstandings I had about the letter and after we finished talking, I was relieved that I did not owe additional funds.

I misplaced my copy of the application for the mortgage modification I submitted. I needed this information to submit to the IRS to substantiate the $75,000 forgiveness to my mortgage for my 2017 tax prep. Thank you for your assistance.

My experience was very stressful, and it took so long but on that journey I had the best Relationship Manager ever. MR. A ** is kind, patient. And he explain everything to me in detail. I would gladly and happily recommend Ocwen Loan Servicing LLC to everyone.

Six years I’ve been an Ocwen customer. I appreciate the regular correspondence providing payment solutions and updated account information. I particularly like how I’m treated on phone correspondences: personably and professionally. I’m treated kindly and with respect, giving me a great customer service experience.

Had done a loan modification years ago when my mortgage was with GMAC. After many years property values decreased and the interest rate increased much I was not able to make the payment. Decided to remodify the loan in 2017. Absolutely could not believe they would not offer a principal reduction at all even though all they were charging interest on top of interest that had been converted to principal. The principal balance was so high it disqualified me for Government modification. When the loan got remodified they INCREASED my payment. I just don't see the sense in that.

Most of us work Monday through Friday. I had an issue with my bank (they closed my branch close to me). I receive my statements online and seldom monitor this so once or twice a year, my funds get low in my one account. I have two accounts with the same credit union. To my dismay I realized my payment was not processed for insufficient funds. I have (**.000.00) readily in my other account. I thought they would be linked but they are not. I tried calling Ocwen so I could change the accounts over the weekend. No customer service on the weekend to talk to.

I recently had my mortgage adjusted due to a change in my property tax rate. I submitted all required paperwork in November of 2017, but did not have an actual adjustment made to my mortgage payment until February 2018. And the adjustment was only made after I called Ocwen to follow-up on my request. After speaking with an agent, I was assured that the servicing department would be notified about my request. The problem I had with the process is simply that all adjustments should have been made once Ocwen received the necessary paperwork, and some type of acknowledgment made via e-mail that the changes will be/have been made. It's all about simple communications with the customer. The company IKEA does an excellent job of updating customers with 'advisory e-mails'. In the end, I am now satisfied that the adjustments to my mortgage have been made.

Over the years Ocwen has held my mortgage. Every time I have called with a question they have answer it almost immediately. If not, they have returned my call immediately with correct information. Never had a problem with Ocwen. They also keep me up to date on any programs I may qualify for to assist in my payments. Thank you.

Simple, when I choose to do business with a Company it's because I've done my due diligence in research. Ocwen has an outstanding Client Services Team and Loan Servicing above and beyond the norm. I've recommended Ocwen to a number of home buyers and I hope they were wise enough to listen... Thank you for your time and efforts in building a better way to Mortgage.

I had Ocwen for over 14 years and 9 months. I thought they were great till I went to sell my house. They reported me as late when documents show otherwise. They said they would repair their mistakes and correct it in the credit bureaus. LIES! It’s been over 60 days. I ask to speak to a supervisor in the US, I get disconnected or put on forever hold, never am able to speak to someone in US. Now I am having to begin legal proceedings to get this corrected. In the meantime I am unable to buy a house because of their mistakes!

Andrea, with Homeward, that is the Mortgage company associated with Ocwen to refinance mortgages. I had a very good response from Andrea, she was fast to answer my questions, very polite and gave me advice that I can use in the future to make the right decisions about my mortgage with Ocwen. Was efficient. I had a good experience with Homeward and Andrea. Thanks.

My mortgage was transferred to Ocwen from AHMSI. I have been very happy with Ocwen. At one point they offered me a step-rate mortgage which really helped me get my mortgage back on track. I was offered help last year, but ended up being able to get through my hard time. They are friendly & courteous when I call. I have had no problems with them. I would definitely recommend Ocwen to friends and family.

I recently received a phone call from your company reminding me of the February payment. I was totally distracted by the actions and statements of my former wife the first week of this month and I turned my attention away from my real responsibilities. It turned out to be a fraudulent accusation. Thanks for the heads-up call. the March payment is also in the mail from my bank at this time. I appreciate your effort to assist me in this matter.

OCWEN has been my servicer for at least 10 years now. They're very caring, polite, courteous and go above and beyond to help you. What mortgage company actually call you to check on you after a hurricane? Well, none that I know of. OCWEN did. I'm so blessed and grateful to have you as my servicer. Thank you for all you do.

Ocwen has given my family and I the most friendly, professional, respect, and financial help with mortgage payments while battling the loss of my wife and the passing of Hurricane Irma. I want to thank and recommend Ocwen Loan Servicing to anyone and everyone. Thank you.

I tried getting my escrow done as I requested and ask for a mortgage refinance and they would not hear of it. So I went elsewhere and now saving over 1400.00 monthly. Never would recommend them. Let's see how long it takes to get the money they owe me from escrow and Suspense Balance. Hopefully they give me interest like they charge daily.

I’ve been a customer of Ocwen for over 10 years. During those years I went to a bunch of bumps & hardships. Ocwen always worked with me during my hardships & their representatives never rude, always helpful, courteous and professional even with their Thick accents??? I love Ocwen???

When Ocwen assumed our second mortgage several years ago I wasn't sure what to expect. The process was seamless. Now, we are on the cusp of paying off the loan and reflecting on our experience with this company. Unlike our first mortgage holder, whom I will not name and will NEVER do business with again, Ocwen was willing to work with us when we suffered a devastating health issue approximately 7 years ago. They were not threatening or judgmental when we fell behind on our payments due to our (at that time) current health situation and inability to work. Their customer service has always been easy to deal with and they treat the individual, not the loan number! I highly recommend this company for your homeowner needs!

I received a prompt and accurate response about my "paid in full statement." I was also pleased about how quickly my response came via e-mail,1 business day, and I was ready to contact my city tax assessor to find out exactly what procedures I needed to follow. I was happy because what I thought would be a "headache" was no problem at all.

OCWEN has helped me more than once save my house from disaster due to financial difficulties. They always explain every step and make sure I understand before they hang up the phone. They have been extremely helpful and very willing to help me out.

Very professional staff and he was very helpful assisting me with my issue. I would recommend this bank to anyone. If I ever need any information in regards to my account I will with no doubt get in touch with the customer service. Thank you again!

Excellent! Courteous, knowledgeable, friendly. It was a pleasure talking to him. The entire company is first rate. I would recommend OCWEN to anybody and everybody. They are always available to answer any questions or concerns I have. I really can't praise them enough.

Had questions concerning taxes paid in 2017, representative answered all of my question and provided the requested copies before phone call ended. Representative was very knowledgeable in the area that I required assistance and was very professional.

My experience with Ocwen mortgage has been wonderful. They're so supportive & patient with all of my issues. Even though my home went into foreclosure the representative Adrian is the most kind, patient & helpful. They were extremely generous with their time and afforded me all the help I could've asked for. I would highly recommend this company to anyone interested in using them as a mortgage provider.

Ocwen cares about keeping customers in their home. There are 2 names on the mortgage and when I sent proof I was paying the mortgage alone, they worked with me to come up with the best modification possible. My interest rate dropped from 12 to 3.2.

During my recent conversation with the customer relations manager, a certain Michael **, he exhibited a high degree of professional conduct of answering my questions to the best of his abilities and to my satisfaction.

Ocwen has been good to me and provide good service and has a customer friendly Website. Quick quality information. I know that they are there to help when needed a pleasure to business with a Customer oriented company.

Ocwen is the most reasonable and wonderful company I have ever dealt with as far as modifying (re-financing) my mortgage goes. The interest rate, payments, and customer service is the best. I would definitely recommend to all my Family and Friends. THANK YOU.

I called Ocwen to request Ocwen notify the Credit Bureaus that I had paid off my mortgage and to request that copies of Tax Documents be sent to me at my new address. I received excellent customer service from the call center person. (I’m sorry I do not recall her name.)

Ocwen relationship manager never available. They got the paperwork in time for modification but now say they can't read it and now it's too late to modify loan. This caused a foreclosed on my house. I now am homeless. I got different answers every time I spoke to a different person. I thought I was good to go then boom. I'm not and out of chances. I lost my home. Thinking of getting a lawyer. They way I got treated and no calls or emails regarding the paperwork is grounds for a lawsuit. I'm now homeless. Not sure but think bank owned. I thought it was an horrible to just totally shut me out the lady 15 days nothing. No chance to look into option.

Ocwen, Is the worst servicing company out there, I have requested a copy of their guideline and have yet to get them. They are under a lawsuit from the CFS for the customer services conduct. They have been telling homeowners the wrong information, Misplacing mortgage payment with the system call REALServicing which they know is incorrect. This has cause owners payments to be applied then removed and then places a late fee. Just not a good company.

In 2012 I was approved on a HAMP program that allowed my mortgage balance to be deferred over a period of 3 years if I did not default 3 full month payments at the end of any month. The interest rate is fixed for 30 years at 2%. I accepted offer and made all payments on time the first and second year and was given my adjustment of 38k on 8/7/14. During the 3rd year I missed a payment in June which I was gonna pay both in July. I was contacted by Ocwen in July and the person offered to put me on a repayment plan stating that I could simply pay extra for a short amount of time and catch up the payment that was missed, so instead of my payment being $459 it would be $540 a month which was a $91 difference and the plan would expire after 11 months and my payment would go back to the $449.

Recently I discovered that I made my house payment early in error so I called Ocwen and talked with Roy. He looked into my account and sure enough I made my payment date was for the month prior so Roy helped me by correcting my payment to reflect the month it was to be made for. Roy was friendly and couldn't help me enough. I have been with Ocwen for almost 10 years and have always had a good experience.

I almost lost my home due to employment and divorce. I was frustrated when trying to make arrangements under servicing management of American Home Mortgage (AMSI) after several attempts while the company lost documents more than 3 occasions. Moving forward 5 years under the reorganized business model of Ocwen I was treated with patience and willingness to save my home. The relationship manager was thorough and everything discussed was followed up through phone, email and snail mail. I was able to stay in my home and make affordable arrangements going forward. Thank you Ocwen.

I had very nice experience with my relationship manager Jason **. He went beyond and was very helpful every time when I talk to him. That means a lot to me. He was very polite, knowledgeable and respectful to me. I am looking forward to speak with him every time cause I know he will be very nice and helpful. He is real treasure for your company.

Greeted very professional, information and instructions very clear. Rest of conversation from representative was to my well being and if they could be of any assistance now and in the future. Very pleased.

When I closed the deal on my house I was with a mortgage company. When the first payment was due I got a letter saying that Ocwen was the one that would be serving my loan now. The first payment has increased considerably compared to what I was told that I would be paying. So I called them over the phone and I told them I didn't understand where the increase was coming from, I just bought the house. They apologized and put the mortgage back to what it was set up to be. In November of last year they have increased the mortgage, I called them. They told me that they run an analysis with the tax property and insurance increased that I would be paying that amount.

After several months of paperwork; We finally received our Modification approved. We have read several reviews about Ocwen; But I think They are more Customer Oriented Company. We are keeping our Home and the payment is under our budget. Thanks so much.

I had no problems, your representatives was very courteous & professional! They located how my payment was being made. I have never had any problems with your employees. They have always treated me in a professional way and solved any problems I have had, explaining things so I can understand.

Call that I made on 01/27/2018 regarding county taxes. The rep was very courteous and professional. He was polite and assuring. I give him 2 thumbs up. He showed concerns and offered to send me documents to prove that they did make payment for my county taxes for 2017. I declined b/c I could see that when I logged into my account.

I've been working with this company on a trial modification, paying every month for the past 8 months to find out they had sold my mortgage to another company who's been paying our taxes and other stuff and was suppose to be getting it back. But now it is saying we are in foreclosure with the other company and it's affecting our credit. When asked where our money is and documentation for what they have been doing with our money we get the runaround and asked for more money for fees and other issues that they didn't tell us up front. We have now refused to send any more money until they tell us where our money is and that they have our mortgage. I feel like we've been scammed!! Not happy at all.

Purchased my house in 2015 that was mortgaged by previous owners with Ocwen. The loans were paid off and the title company provided title insurance. Ocwen did not follow up and release a lien on the secondary loan. I am trying to sell my house but cannot because Ocwen is not releasing the lien. They were notified more than 8 weeks ago. I am about to lose the sale of my house.

When I realize I was at the end of my rope and foreclosure on my home was the last remedy I turn to the government to see that maybe there is any program that might be of assistance! After going through the paperwork and the wait much to my surprise I was accepted. After dealing with the government program and keeping up on our agreement Ocwen was involve from the beginning. After a few years the government program system totally turn my account over to Ocwen. They are great and always are willing to talk IN PERSON to help answer and guide me with issues no matter (to me) how stupid it is.

I had a home mortgage with PHH for many years **. In June of 2016, I paid off the mortgage. In 2017, I discovered that the loan was still appearing on my credit report. I called three times to find out why they had not sent a lien release to my county clerk. They said they did. The clerk said they did not receive. Twice I asked for PHH to send me a copy of the lien release, which by law they are supposed to provide me. I wrote a letter asking for a copy of it. It has been over a month and I have not heard a word from PHH and the loan still appears on my credit report. I am trying to do a reverse mortgage, but cannot due to the PHH mortgage still appearing on my credit report.

I really don't like calling customer service numbers for various reasons. However, I gave Ocwen customer service a call. I am pleased that I spoke with a Representative that was very knowledgeable, patient and courteous. He also made suggestions for other relevant services.

PHH has caused more stress and trauma than losing my home, job and town due to Hurricane Harvey, I was given 3 month deferred payments Sept-Dec 1. Told I qualified for up to 12 months. On Dec 1 asked for 3 more months only. I was given “homework that never satisfied them.“ Ex: Need second page of bank statements even though it was blank etc. This was 2-3 calls weekly and everyone would give me different info. My case manager was always condescending and made me cry. I was sent a notice that all paperwork etc was due by 2/4/2018.

I have seen a constant improvement since I have had you as my servicer. My question was regarding the increases on my monthly payment which I hope to reduce. The person I talked to was courteous and knowledgeable to find the answers. I have a strong accent. I was raised in Spain and I was older when I came and it just does not go away. He was not condescending.

I just finished the survey, which had one question. I would feel remiss if I didn't acknowledge Carlos's (Representative) stellar assistance with my escrow question as well as taxes and insurance. He was very helpful, informative, and courteous.

I have had a very good cordial relationship with Ocwen. They have helped me retain and remain in my home throughout the years, the staff is always there to help and I have never had any bad responses from them... Thank you Ocwen.

The customer service team are polite, they give you their badge number and name in case you need to refer back to them at a later date. The team of employees are very helpful in providing you with problems you may be having at the time. I had a problem when my daughter lost her job and had to move in with me, thus, decreasing my income to help them. When I talked with someone in customer service, they were able to lower my mortgage by approving a modification to reduce my mortgage so that I was able to stay in my home. I am so grateful for that.

The agent acted very professionally regarding my concern, however the 1400.00 showed paid on the 12 Jan was to be returned to my bank as same was an over payment. To date NOTHING has been done and at this late stage it makes no sense, which gives me the impression that this was how Ocwen wanted it to be. Unfortunately I was abroad and did not monitor my account until 23 Jan when I returned. The refund should have been set up from 12 Jan which should have taken maybe up to 5 days to show in my account. I will pay my next mortgage in March.

I have been with Ocwen for many years and found them to be extremely helpful and responsive to my needs. As we all have, highs and lows which I am at a High. They have helped me more when I was in need of support and they were with me to get over the humps.

When I had this problem Ocwen sat down with me on the phone and worked it out. I have always had a good experience with the service people. When I call my account person whatever question I have was always answered in a friendly manner. I never had to call but one time to get my questions taken care of.

I have nothing but good things to say about Ocwen Customer Service. They have worked with me in a straight-forward, honest, helpful, and courteous manner with all things related to my home mortgage service account, and I am very grateful. Yes, I would whole-heartedly recommend Ocwen Loan Servicing, LLC to anyone looking for a high quality company to place their mortgage service payment account with!

I made the January payment in Dec. and I thought that I had cancelled the January automatic one on your website! I had not and your representative explained that I needed to do it through my bank which I did. It was all made very clear to me by your excellent representative.

Ocwen has been very responsive to my needs as a homeowner. I was in need of a modification and my case was handled efficiently and courteously. I was contacted and kept in the loop at all phases and most importantly, I feel that they really listened to my situation. I am pleased with the result.

Ocwen was a big help in my family keeping our home, they worked with us to get through the Harp. During and after that and currently anytime I need help or clarification they are always easy to get on the phone, they always talk clear and have great data, they ask good questions and always have been understanding and are clear about what is possible. This is a great company that really does solve problems, it would not be saying too much that at least in my case Ocwen even achieves morality, which is difficult to do in a for-profit business. Ocwen might be the best customer service company in the United States.

My experience with Ocwen has always been exceptional. When we went paperless, I didn't check my statements for several months causing our online account to become inactive. That resulted in our not being able to log in. I called customer service expecting an unfriendly, condescending representative to scold me and make it difficult to reset our account. I found the opposite. The man was kind, friendly, and helpful. He had us back on track in just a few minutes. What a relief! I am a satisfied client.

Shannon ** was great and she does her job very well. Please make her a manager. She is great in short sale department and any other department. She is an asset to your company. If you have any questions please feel free to call **.

I would not be in my home if it were not for the programs offered by Ocwen. I have established an amazing relationship with my relationship manager. Whenever I share my experiences with friends and family, they often tell me their mortgage company is not like that. I know of people who lost their homes because the mortgage company would not work with them. I am grateful for Ocwen.

Re-assignment of a "suspense payment" - The customer service representative was very helpful and seemed to want to resolve my issue. Prompt and left nothing out, even noticing a payment I was not aware of. Excellent service!

The customer service is very friendly and advisable, always respond properly with respect and care. I really appreciate their service and I have no issues or complaint with them. Keep up the good work.

I made a payment which was partially destroyed in the mail and returned to me. The payment was late by the time it was returned. I contacted the company and was immediately put at ease about the situation. The person was very professional, courteous and informative. No late fees were charged and my payment history remains clean. I was impressed with the thoroughness and speed of the transaction.

Ocwen has consistently been in favor of my needs as a homeowner. The Compassion that they show for a person, with real everyday problems, one they could relate to as a customer, not a 1/5 multiple choice format to choose from employee, at a Mortgage company that is trained to answer the phone's for the day, tell the customer about their multiple choice questions offered up in order to be able to further assist them. Well as we all know, life is , and always will be , Just one surprise after another, some good, some bad, but definitely fall under much more than a 1-5 odds that all & everyone's individual, circumstances, would have A LOT more, multiple reasons why they need compassion and understanding with their individual circumstances.

Ocwen has been very good about keeping scheduled appointment calls and striving for ways to help my family when we have had financial struggles to avoid losing our home. Our relationship manager has always been very courteous and professional.

Account taken out of escrow without any notice. Continue to include escrow payment in monthly payments. Have been trying to get this issue fixed since June 2017 and still not resolved.

We refinanced our home in Springfield, VA through Ocwen Financial Service. When a problem arose or I requested some documentation about the servicing of the loan, Ocwen was readily there to assist. We recently sold our home to retire to North Carolina thus ending a good relationship with our lender.

My experience with Ocwen Financial has been very positive. Their employees are always friendly, professional, very helpful, & if the person you're talking to doesn’t have the answers they are more than happy to find the right person to help you. I’ve been with Ocwen for several years and have not experienced any bad occasions. I would recommend to a friend or family member.

My wife and daughter had a terrible accident and my daughter died at 24 yrs old. My wife is now permanent disabled. The Ocwen people don't care and instead of helping me modified her mortgage has destroyed her credit. She is on social security disability and Ocwen violated the credit reporting act ,and destroyed my disabled wife's credit. As a result they are kicking my disabled wife and me and other children out of my own home. I asked them just to modify the mortgage so my wife can pass in her own home. Ocwen destroyed my wife's credit and made it impossible to get her medication. I need someone to help us. Please.

Your customer service rep was quite helpful and very knowledgeable. I very much appreciate your quick time in answering my call and when I was placed on hold it was for a very brief time. I wish all companies had as helpful and people friendly reps as you guys have. Thank you so much. I never have had a bad experience in calling you.

I have contacted Ocwen Servicing multiple times on my mom's loan, it is incredibly frustrating trying to work with this company and even more frustrating that they are completely ignorant to the fact that what they are doing is illegal. Here are some of the issues I am trying to get resolved: Ocwen neglected to pay the Home Owners Insurance on time and the policy was cancelled. They are collecting double for the taxes due on the home, I have contacted them and they justify this by stating that they did a escrow forecast for the previous year and this is what they accessed for the what they should be collecting, the taxes are 5119 annually, they are collecting 9,756.