Onity Mortgage Reviews

Ocwen Rocks!!! they are awesome and wonderful and professional staff.

Our house is financed with PHH Mortgage and has been for some time. We have been trying to refinance the same house with them, since 7/4/2017. I have done most of the work for them and as of this date I do not have a closing date. We have been through three separate people handling our loan as of today. They have lost the various items of paperwork to handle this closing no less than three separate times on three separate items. I just want out of the refi at no cost. I am going to file multiple complaints at every agency that monitors and audits the mortgage industry. This is ridiculous.

I'm a recent victim of Hurricane Harvey. I called Ocwen to ask what type of concession they were making for people who were affected by the hurricane. After speaking with several representatives, I was told that Ocwen was offering a 3 month forbearance plan to victims of the Hurricane. I was told that in Dec. the repayment plan would began and I would be paying $1,800 which is over $600.00 more a month than my regular payment until the 3 missed payments were paid in full. She assured me that my credit would not be affected during the 3 month forbearance. Because I was in crisis, I agreed. I had to evacuate my home, I lost my car and suffered damage to my home. I've yet to hear anything from TWIA regarding my claim.

Needing assistance on unfamiliar services- A. Customer service- A. Friendly/courteous- A. Would recommend- A. Overall HAPPINESS- A. Being first time homeowner with questions they have gone above and beyond to make me feel like I do count.

Ocwen has been a very efficient company thus far. They have exceeded my expectations on providing great customer service and quick answers on any of my concerns/questions. I would highly recommend Ocwen to any of my family members, friends or acquaintances.

I called customer service to set up an automated bank draft for my new home loan. I had refinanced my home to gain a better interest rate and to access equity for renovations. I needed to cancel the auto-pay on the original loan and set up a draft that reflected the change in amount to pay per month. Vivian (I think that was her name) did a great job of coaching me through the process. I used the www.ocwencustomers.com website to set the whole thing up. Additionally, Vivian sent me paperwork to make the request via mail in case I had difficulties with the technology side of making arrangements. It was all very easy to do, and I didn't need the paperwork that came in the mail. However, I did appreciate having the security of that back-up option. My first note on the new loan will be on time and so will all of my other payments. Thanks, Vivian!

Customer care was great! Loan is paid off 9/14/2017. Ocwen took over this loan from other lender that went bust. We were treated with respect and patience in the time that Ocwen had the mortgage on our loan. We would recommend Ocwen as a lender to anyone needing financial help. Thank you!

I have a mortgage serviced through Ocwen - and by serviced, that means they do not 'own' the loan, but work for someone who owns the loan. This puts them in a lucrative position because if you need help with refinancing or loan modification, they simply blame the owner and offer ZERO assistance. I pay my mortgage every month BUT never am I able to pay on the 1st - instead, I end up having to pay the mortgage PLUS a penalty because I can't pay until my second pay period of the month. I sent in all of my financials and yes, it looks good on paper and I do pay my loan, BUT barely able to do so each month. I take responsibility for my financial situation but when asking for help and none is given, it's very disillusioning. My salary looks good, but it is my gross salary that they are looking at, not actual take home which is considerably less due to insurance costs and taxes.

Communication and understanding is very important to customers. When you have people in a company that could communicate and explain to their customers when asked a question and the customer understands it, that is a successful company. I would definitely recommend Ocwen to my closest friends and relatives.

PHH Mortgage should not be allowed to issue Veterans Administration (VA) supported loans. Young military family forced to move due to military orders at a time when the single-family sales market was down creating a sales price below mortgage payoff. PHH Mortgage and their investors, purposely have procession designed to abuse and torture the parties involved in attempt to chase away from the sales deal. Once they achieve their goal chasing the parties away, they force a foreclosure to dump property on Secretary of Veteran Affairs. This also damages the young military families credit history and taste of home ownership in the future... All because they used PHH Mortgage to lend on their home purchase. Bad company, does not support customers/borrowers when unfortunate situations incur. #PHHMortgagebad #VAmortgageanyonebutPHHMortgage.

I have been with this company for a while now. Me and my husband have been trying to do a loan modification. Every time we call we get the same thing over and over. The run around with this company. We have sent in more than 13 times the same form over and over and nothing being done but them raising our payment that we are trying to lower. It’s like they want us to lose our home. I just don't know what to do but I will need to look for some legal help to get this resolved. I have been trying for the past 2 almost 3 years and nothing with on helping us. Received a letter telling us once our Insurance was paid we would receive a check from money left in our Escrow that has been way over the 30 days we should have received it.

I recently called Ocwen Customer Service (for the first time in years) to ask a few questions about my account billing. The billing system and payment dates were explained along with overpayments and how they are handled. Everything was clear and easy to understand all in one call. Thank you!

I honestly believe that you should not change anything. In my experience thru the years your way to treat me couldn't be better. Thanks always. I have recommended Ocwen to many friends because every time that I have made a question I have receive a logical answer. Very nice people.

Ocwen has stepped up their customer service. Many of the agents have been spot on in helping me solve any problems. I have been reminded of my outstanding performance in paying my mortgage. One agent said I have a HAMP modification under the former president's administration.

I liked that the agent was able to look at my account and give viable solutions. The agent was sympathetic to my situation dealing with the hurricanes that swept my location and wished me well making me feel like he genuinely cared about my well being and he seemed concerned about the status of my home and also my credit.

I had a great experience with Ocwen who serviced my loan. I liked their website and ease of use for making payment and checking the statement information. I recently paid off the balance of my mortgage and it was an easy process.

The Ocwen mortgage company and the personnel who work there are absolutely the best at customer relations. I recommend anyone buying a home to use Ocwen first. I am forever grateful for and To Ocwen for what they have done for me and my family. Choose Ocwen first. You will never regret it!

As a former customer of Ocwen Financial, I was pleased. All my payments were applied correctly, they sent payments to my escrow accounts in a timely manner and I was consistently informed of all changes to my account. Good customer service.

Ocwen Loan Servicing, LLC has handle my home loan for over 10 years. I have been very pleased with their professional service, they have never made a mistake on my account. The Company's communication is great.

I never had any issues with OCWEN. I had my mortgage loan with them. I never had to call for any problems. I called before I sold my house and they were very efficient in getting the information I needed. They also sent me a refund check within a few weeks of closing on the home.

I was informed that I need to write to you concerning my recent involvement with your company in order to file a formal complaint. I am writing to inform you of the unsatisfactory customer service I received dealing with several of your employees, including Mohammed Employee # ** (I did not document all the other people I talked to). It all started with an email I received on May 26th from the Ocwen Financial Corporation that also featured Homeward Residential. It clearly stated some very confidential information including my Loan #, the value of our home and the available equity in our home that was to be used for a home equity loan. It then asked to click on a link to set up a time for a Homeward representative to call me which I did. No one ever called.

Easy to work with; easy to read statements; very courteous customer service agents. The last agent I dealt with to pay off my loan was very helpful and knowledgeable about what documents I needed. I had received them via email while on phone.

During my recent experience with Ocwen, I was extremely pleased with their response, concern, empathy, and service. I appreciated their concern for my time and circumstances. Their attention to detail was commendable.

I have had my mortgage with Ocwen Financial Corp. since 2003. Along the way, here and there, I had fallen into hard times, where timely payments became impossible. Ocwen, despite many late payments on my part, as well as long gaps between payments, worked with me in a courteous, professional manner. Helping to solve my overall situation, I now pay my real estate taxes and property insurance monthly via escrow to Ocwen when I make my mortgage payments.

Excellent customer service and support with the representative, in good, and also uncomfortable, situations where it matters the most. It's always good to have someone that really understands and listens then help with all they can, is hard to find these days! Awesome job!

I went through some difficult financial times. Ocwen was there for me the entire time, and helped me with my loan, and answered all of my questions. Most people have probably never heard of Ocwen, but they should be the first name people go to for help with a loan! They are extremely professional, and they helped me keep my house. After all of the struggle, it was worth it because I have a nice home and I am working hard to make sure everything stays on track with my payments. I am extremely grateful to Ocwen and would recommend them to everyone!

Having been a customer for over 15 years with our mortgage through Ocwen, we trusted them. We signed a balloon mortgage 15 years ago and was told when it came due we could just refinance with them. 15 years came this October, 2017 and we were told that they would not refinance our loan and we had to come up with balance, which was $98000, to keep our home. No modification or loan extension would be given.

I had read about 45 negative responses about the negative ways that Ocwen handles the claim checks. Right now so far I Can tell you that they have been great to my brother and I. Told them it was an emergency and out a paid overnight with it and going to have it in 4 days. We will see how it goes but so far they have been awesome. Not to mention how many times they have helped us. They just want you to communicate with them that's all. Try it.

Ocwen's customer service is the absolute worst ever! Every time I call, I get a foreign speaking customer service representative, even though I have requested a USA representative ONLY on my account. I called and requested a payoff affidavit which was to be overnighted to me the following day. The FedEx envelope arrived, EMPTY. I called Ocwen immediately and of course a foreign speaking woman answers as usual and after several attempts of trying to explain to her that the payoff affidavit form was missing she places me on a brief hold. She comes back on the line, only to let me know that the department I need to speak with is gone for the day, being that they close at 5:00 p.m. central standard time, which is the same time zone that I am located in as well and it is only 4:24 p.m. We went back and forth and I am pretty sure she called me by my formal name at least 30 times during this nearly one hour phone call.

My home loan from USAA was transferred to Ocwen. We had zero issues over the years. When we sold our home, Ocwen provided a seamless process. The paperwork and escrow refund check was delivered promptly after we closed on the house sale. I would definitely want to use Ocwen for a future loan.

After hurricane Irma, I had to miss work for 7 days to stay with my disabled husband until power was restored. The rep at Ocwen provided a 90 day forbearance to allow us to focus on rebuilding after the storm. THANK YOU!

When I was having financial troubles they worked with me to ensure that I didn't lose my home. I really appreciate them understanding the downfall of me losing my job and they made a way for me to catch up, and now I'm back on track with everything and not stressing out about losing my home. Thank you so much!

My husband had not been working in while and I was behind on paying my mortgage and the modification was a great options. They made it so easy. They answered all my questions and help me understand with ease.

My last conversation was the first time I was able to understand the person I was talking to and got my question answered and she was professional. All other previous conversations I can't understand the person communicating with me. Will ask to speak to someone else same thing. It is very frustrating!

The Professionalism they show, ideas they bring for you to still live in your house while you are working to get back and take care of your responsibility, that is very important to me. Will share this with my friends. Thanks.

When you pay off loan you can't get title. I have called several times and get put on hold for 30 minutes or more to be told a story and no results. Each person I speak with is different. My trailer been paid off since February 2017 and still waiting on title. They keep telling me they sent paperwork to county and waiting on their response. First time was in March 15 2017 as second time September 5 2017. It has been sent to escalation manager and still nothing. I called county and they have not received paperwork to release title. Loan was originally through IndyMac and was transferred to Ocwen. DMV and county still show lien in IndyMac name. Transfer was never sent to them.

Ocwen has been charging me late fees for some months. My mortgage payment was paid after the 15th only once since my loan modification which was in August 2017. I have made all of my payments on the last day of the month and I have never missed a payment. I was told my payment for the last day of the month is for the prior month. They are telling me I have to fax in an inquiry to open an investigation of my payment history. I called once before and was told my payment was made after the statement date. Has anyone else had this problem with Ocwen?

I am extremely satisfied with how Ocwen representatives have been working with me over the past six plus months to ensure I keep my home since my medical condition has changed. I have been treated with genuine concern, respect, and professionalism. My Relationship Manager is excellent to work with, he is a real asset to this company. No need for improvement.

Discussed the disaster forbearance agreement. Employee was very professional and was helpful in explaining the terms and conditions. He also stated that the agreement would be sent to my email address, which I rec. promptly.

I couldn't make my monthly payment, so l call and explain why, so, they explain to me what l need to do to catch up. The answer they gave me was satisfied to me. So they work with me to get it caught up.

run in a financial hard time am not working am on disability i ask cdc for help they working with me but they still put my home in foreclosure court and i ask them to work with me i guess they could not i dont wantt to live for free i have been spending so much in pluming that why i could not keep up with the rent when you dont have help it hard .

Tried to refinance my mortgage with your company because my interest rate was 9.75%. Representative from Ocwen told me didn't qualify so I talked to another mortgage company and got a rate of 3.6%! Saving me tons of money! Highly dissatisfied. Would never recommend to anyone. Could Ocwen not wanted me to refinance because every month I was giving them a ton of money? Could it be they knew I was paying way too much? Customer service is poor. Sad to say this with all the competition in the industry! Thank Goodness I'm out of Ocwen.

Helpful instructions on question of adding name to account. Very clear and concise. Satisfying experience, as usual; as collection agency, has always been! Experience with employee friendly and business-like. Would recommend to anyone!

The company is very understanding and willing to help with providing options and possibilities, work with you every step of the way to make sure that help is provided and understanding how to proceed. They continue to follow up to make sure everything is ok after it's all done and finished.

I called in with my property damage due to power surge and loss of power for 6 days... Lost three appliances, 4 fans, all the fluorescent bulbs and Computer sound systems. I filed a claim and I was then offered a deferred payment plan to allow me time to recover from the loss. The gentleman was courteous and very helpful in setting up the payment plan. Everything was seamless and effortless. I am waiting for the claims adjuster to contact me to resolve the losses.

The representative I spoke with re: my Sept. payment was professional and a pleasure to speak with. I have dealt with Ocwen for several years. This was the first time I did not feel upset when I hung up the phone.

Asked for a forbearance from Ocwen and it was granted. When I was told the mortgage payments that will be due in three months I questioned it because it was much higher than my calculations. I was told that they included all charges and fees balances that are on my account into my 6 months repayment plan. In the past I was told those amounts had to be paid before the end of the loan. Is this a plot to foreclose on my house. I need help not a kick while I'm down. Paying back the forbearance for those 6 months at that high monthly payment plan will be like reliving Irma all over again, I will not have any power or food.

I have had the displeasure of having Ocwen as my mortgage company for more than 5 years now. I did not choose them. My mortgage was sold to them. Their customer service has been consistent... consistently horrible, that is. My latest problem took 5 mos to resolve. It was an error on Ocwen's part. My payments have been on-time and more than the minimum EVERY MONTH. So you can imagine how upsetting it has been to have the company make mistake over mistake, and not even know how to fix it.

I called Ocwen because I got a message that I'd not made my payment yet for Sept. Agent was cordial & helpful, helping me w/ quickest way to get it taken care of! Made me feel valued, even tho forgetful!

We had quite an amount of hurricane and tornado damages to our home due to Irma and we needed a little wiggle room to help us with our financial duties and responsibilities in this tough time of repairs and costs. Ocwen was able to extend us a 3 month forbearance on our mortgage payments to help us get back on track. Thank you Ocwen for being there for our family.

For the most part, Ocwen has been helpful with my mortgage needs. When they first acquired my account, the process to help was a bit slow, but since then they have been more responsive. With the most recent modification, they raised my interest rate 2.5 percent when rates were not increasing. I was at least still able to receive assistance.

I fell back in 2 months in paying my mortgage. Ocwen wasn't working with me at the time to help me catch up. This was somewhere around 2011-2012 maybe. Even asked if they could put those 2 payments in the back of my mortgage, as other companies were doing. Ocwen bought my loan from Countrywide or Freemont Loan when the companies were going under for giving high-risk people loans.

I have had a reasonable experience with Ocwen as they had serviced my first and second for many years and never really had a reason to interact with them personally. But, my trouble arose when I sold my house... Between the time my escrow company ordered the pay off and closed escrow, somewhere in the mix Ocwen received the payment 2 days late. That resulted them in reporting me to the credit bureaus that I had made a payment over a month late. My trouble has begun there... While trying to communicate with everyone at Ocwen my issue, they all seem to understand and agree that it was unfair to report my credit with the late payment when I have have had great history with them and they see the payoff come through (which still has me as a current loan holder on my report) but no one really wants to do anything about it.

In this age of computer technology, it is good to have a human talk and listen to my story. Representative did not asked for payment but instead asked, "How can OCWEN help you?" This service is rare. I believe we found a resolve and I will continue moving forward with OCWEN.

My Federal Credit Union sold my mortgage to this joke of a company! I did a 15 yr mortgage and never had an issue until these jokes took over. First time ever I missed a payment because they messed up my direct payment method and then I got a foreclosure notice when I owed less than $5000.00! I called the atty in Philly. He obviously know what scammers he is dealing with done... all good!

Hit With Hurricane Irma, their "Help" is To add to the problem. Hurricane Insurance statewide has a 5k deductible, They want to give you 3 months with no payments and 6 months with 1 1/2 times the payment. Not Helping But Adding to make a future problem for you.

The customer reps at Owen Financial Services I've talked with are not only very professional, they seem truly customer oriented and appreciate your business. They answer all our questions and make sure we know exactly what everything means.

We received a mortgage to by my father's home. The attorney came to our house to sign papers. We didn't realize until this past couple of years that my father was on our loan. Why would he want to be on a loan for his own home. We had tried to get him off the mortgage but they said that was the only way we could get a mortgage. If that's the case we should never have been given one. My father passed away May 2016 so they took him off. We received a loan modification in June 2016. We started making payments. They never applied the payments. I kept asking about it. But found out we were put into foreclosure. I have been in constant contact with Ocwen. We reapplied and were denied twice. I put in a complaint and said I could resubmit our paperwork.

Failure to report payments to all three credit bureaus - I have requested that Ocwen update my credit report with 8 years of timely payments on my home loan. Every time I called they said it would be taken care of. I then contacted Credit Karma and filed an online dispute. I just received an email that stated that Ocwen deleted my mortgage account from my credit report. Seriously, is this legal. I contacted Credit Karma and they said that Ocwen needed to reinstate the account. I have had no luck in getting this done. Since the account was deleted, my credit score dropped 25 points.

They have always been very helpful and resourceful along with knowledgeable guidance and helping me with loan modifications in the past. I pray to our good Lord they can help me once again for which I am in the process of doing again. May God bless customer service.

I had fallen behind on my house payments and was in foreclosure. There were people coming to my door wanting to see my house because they were going to bid for it on the court house steps at auction. I had applied for a modification but was denied three times. Then my life changed when I received a letter from Ocwen saying they had purchased my mortgage. I contacted them and they told me to fill out a short modification application. Within weeks Ocwen had approved me for a modification that made sense and was affordable. My wife believed it was too good to be true but after four years we were able to refinance and purchase a vacation home we had dreamed of for many years. Thank you Ocwen for believing in us and giving us a chance to keep our home we had lived in for twenty years and for doing everything you said you would to help us get back on our feet.

OCWEN representatives are always professional, great customer service! Thank you for ALWAYS assisting me throughout the years, I couldn't have asked for a better Mortgage Company. I will definitely refer you to my friends and family members.

During my time with this mortgage company I experienced at least 4 payment increases within a 1 year period, I was not impressed with that none whatsoever. I didn't like the feeling that I got when I called in, it felt as if I were a bad customer, even though I never missed a payment nor were I ever late.

I had no problems or issues with my account with OCWEN. There access to my account was very excellent and made it very easy for me to understand and use it for tax purpose.

We used Ocwen due to our home loan being sold. They were better than the original loan company and had overall great service at competitive rates. We could not have been more pleased. Even during a brief hardship they were very easy to work with.

We have been hit hard here in Houston and other parts of the City. I didn't know if I would be able to make September's house note, since funds have been eaten up in trying to manage a Disability check. But the young woman that help me gave me all the options I had to keep my loan intact. I hope to be able to pay September's payment. But even if I am late she assured me I would alright!!! This meant the world to me. Thank God for the understanding Ocwen offered me through this employer!!! During a time like Harvey it was good to have her on the other line.

5 years ago I broke my hip and injured my back. My income literally was cut in half. Chase was my loan servicer at the time. They were not understanding, and impossibly difficult to work with. After a few months of submitting document after document (a lot of resubmitting the same documents because they would have no record of said documents) they gave me a list of some 20-30 documents to submit in a short order. They would give us the modification. We managed to get all of the documents in the short time frame, they said they would do it in the next month. We were very relieved to finally hear this response.

Ocun serviced my mortgage account. Very professional, where I could understand the breakdown, payment received and all the charges and balance. My statement's came on time, I could call to ask questions and they answered them in a professional manner.

Ocwen was very professional and courteous. They treated me like a human being, and not some number from a mechanical scoring agency. They were constantly on top of my process. We talked at least once a month and kept me informed. I would highly.

Right after Hurricane Harvey left Houston and its surrounding areas under water I called Ocwen about a 3 month forbearance. Without hesitation or any runaround I told I was eligible and within minutes after brief hold it was set. Three months of deferred payments to assist me and my family in our time of need. I've had a mortgage through Ocwen for over 10 years and I'm totally pleased with how it's been handled from the Modification to this forbearance. Everything had always been simplified and gone smoothly.

I have been with OCWEN for many years (after they took over my original loan). As time progressed things became extremely difficult for me. I reached out. They were instrumental in providing me a HARP solution to help me keep my home. Although it seemed a long time, the process was fairly quick. Recently, I had questions regarding the terms of my loan and they were quite helpful and knowledgeable about what I needed to be aware of. They were quite gracious and even helped to clarify beyond my questions. OCWEN has been very good to me.

So far every time I have called about my account everyone is very pleasant and kind. They make me feel welcome and when I am talking with one of representative they are patient with me. I always says you should get A+ RATING.

Our experience has been very helpful and courteous. Ocwen has help us even in times of hardships, that were unaware to us. They have been patient with our lack of understanding at times to their policies. Having 4 children who are also struggling due to university and newlyweds it has left us short at times. Grateful.

Ocwen representatives have worked with me in my time of need and changes. I have been able to resolve issue quickly and efficiently. I have always got good result to help catch up payment or modifications to lower my payment. Thanks for being there for me.

I was inquiring about the rate cap on my loan. The answer was quick and clear. The insurance inquiry was the same. Customer service at Ocwen - YES!!! From the beginning Ocwen has been friendly, from the modification to representative assignment.

All of the representative at Ocwen of whom I have had the pleasure to speak with are very helpful and kind and I'm very thankful. The service I have received when speaking to anyone there have been just wonderful.

I have been with limited income since June 2016 due to lay off. Each time I would apply for a loan modification, Ocwen would increase my mortgage payment. I do not understand how you would offer assistance if struggling with payments due to income reduction. Then you would not reduce the payment but increase it by $131 and informed it was a trial period and all past balances were added to the current balance - the reason for the increase. However, I have found out that the payment is not a trial and the payment will not reduce. Also, that the $131 was for my escrow account for property insurance.

This organization help and good take care all customer. Excellent customer service. Excellent website. All excellent. I love it. I think everybody happy like me. Relationship manager always good. Take care of you. I always got all questions all excellent answers all the time. They always and always help you. Excellent.

An excellent financial company. I have no issue, when I have the loan with them, they hired most of the professional personnel dealing with your loan. They never let stayed in the line more than minute. I have to sell the house not because I have issue with them but I do have issue with the association, they used to take the money left and right without explanation.

Ocwen has been servicing our mortgage for over 7 1/2 years without any glitches. They have been spot on with every change in taxes and insurance payments. Any communication with them has been prompt and very satisfactory.

I received a letter to refinance, called them and talked to loan officer Dailyn ** (direct # **). The first I asked her if it will going to be any problem with the refinance of my apt."Why?" she said. I said because Freddie Mac and Fannie Mae doesn't allow in a condo a single owner to own more than 10% of the units if someone is going to apply for a loan in that condo to qualified. She said to me, "That is not a problem because you are going to refinance with your mortgage company." Then she started asking me the regular questions and at the end she told me to go with the process. I have to pay for an appraisal with them, $495.00. I said, I'll think about it.

We are experiencing some temporary financial difficulties and I knew I had to call Ocwen and explain. Both representatives put me at ease right away and couldn't have been more helpful. We are still struggling and I hope I won't have to call Ocwen again, but if I do I know that they will do their best to help and make a plan.

My phone call to Ocwen's loan servicing customer service was answered immediately and my concern over a misapplied escrow funds payment was immediately discovered in the computer system and corrected. I am very pleased with the promptness in which everything was handled. I will definitely recommend Ocwen to others.

Our mortgage was sold to PHH Mortgage over 1 year ago. I had given approval for automatic draft to the prior lender so apparently it transferred to PHH Mortgage. A couple months in I was told that I didn't have sufficient escrow allocated so set up a higher automatic payment per month with them. For several months my savings account was drafted twice -once for the prior and once for the new amount. I called several times to sort this out and each time they gave me a different explanation. Finally I put a 'stop payment' for one of the payments through my bank.

Beginning in January 2017, due to our financial problems, we defaulted on our home mortgage in the amount of $700,000.00 with a monthly-payment of $4,200.00. By the end of January, OCWEN which is our mortgage-servicer, notified us of the default and explained in detail the options that are available to help us in handling our financial situation and curing our default. At the same time, OCWEN assigned a dedicated Relationship-Manager “Antonia **” to help us with our questions, correspondence and as a liaison between us and other OCWEN departments that will be involved in handling and helping us with our requests.

Our experience was a little stressful at the beginning. We lost about a month of time because of staff changes and lost documents. However when everything got redone our experience was great. We were very happy at the end when we signed our loan documents.

We closed our loan a month ago. They refunded our escrow account money, supposedly, 17 days ago. We haven't received it and every time we call to ask them to reissue the refund we are told to wait and call back if we still haven't received it. Why they can't do an EFT in this day in age is beyond me. They will harass you if they haven't received money owed to them, but will hold onto money owed back. The only reason they were given 2 stars is because all the customer service agents were friendly, not helpful, but friendly.

I have been with Ocwen for a long period of time. In all my years of using them, they have always been able to work out some type of arrangement to suit both of us. I would highly recommend them to any one needing to buy a home. I am 86 years old and had no problem getting my home financed.

I have my home financed with Ocwen now for about two years. When I first start working with Ocwen, I was in deep trouble, had lost major money, and had a bad credit rating. However Ocwen did help me, regardless, and worked with me in all respect. Thanks Ocwen.

My experience was very good... My questions were answered and it didn't take very long. I called in to talk to a representative. He was very knowledgeable as well as the 2nd person I was referred to.

Called Customer Service because auto pay didn't go through because I changed bank accounts. The rep was responsive and efficient and provided clear instructions for making payment. Because I was past the due date, there was a late fee but was waived because my history has been excellent. The rep listened to me and made a judgment to waive even though it was a miss on my part. Thanks.

I am constantly contacted that I have not made my monthly payments but yet my checks clear the bank. I forward copies of ONLY line item of payment. They raised my mortgage due to taxes they said. How do they do that on a fixed rate etc. I sent in my normal payment and they returned THEIR check as they had cashed mine. I returned theirs asking to credit my account back. They again sent the exact same check back which I have returned again to them. Thinking if you cash their check they have a hand up on you.

Our bill was ALWAYS due on the 1st of each month. Even though I always paid it w/in the grace period, Ocwen would call and pester me about the payment. So, I worked REALLY hard to get to where I could pay the bill paid ahead of time to avoid the calls. Then, suddenly, w/o warning, Ocwen changed the due date to the middle of the month. Once again I worked to get the bill paid 2 weeks BEFORE its due date and now, once again the due date is changed to the 1st of the month.

Ocwen has always been helpful to me. They listen to my problem and they always find a solution to help me and for me to be able to keep my home. Am very grateful to Ocwen customer service and managers. Thanks.

Everything was fine. He showed concern about my account and let me know that if I needed any help to make sure I contact Ocwen or him directly for any services needed. I appreciate his time on contacting me and letting me know of his compassion and abilities to help me.

Call to customer service - Answered quickly, handled my issue very quickly. They were very professional and efficient. They made sure my needs came first. I can't say that about very many Financial institutions! Well done!!

Ocwen has been a great lender and has enabled my son and I to stay in our home. I could not be more grateful for this company and their kindness and compassion. I will recommend Ocwen to all my friends and clients. I anticipate winning a big contingency case in 2018 and Ocwen will be the first lender I go to when I purchase more real estate.

I recommend Ocwen Mortgage because when I needed to lower my interest, they worked with me and lowered my interest rate which made it more affordable for me to keep up with my payments. Thank you Ocwen Mortgage!!

Ocwen's Customer Service is the Best I have yet seen! The Relationship Managers are very knowledgeable regarding services provided at Ocwen. I would recommend this company to my family and friends. I can call or email them anytime with questions and I get an answer which is very helpful.

Was given the runaround to only be told that we make over 6,000 a month based on some numbers you came up with. How? I don't know when my wife work on commission and I got a 22.5 percent pay cut. My wife had only made 700 in the last 2.5 months and before that she had only made 1200. You drag your feet instead of using email. You send things by mail asking for them slowing down the process and then give you the runaround which is your style putting people behind making it that much harder for them to make payment so you are hoping they default. You have had a history of this and you are still doing. You are as very bad debt collector. You say you want to help but you don't and you take way too long to do stuff when you can do 98 percent of it online instead of mailing. You are the worst customer service.

I have had the opportunity to work with Joshua ** and a series of people at Ocwen in modifying my loan and general assistance. They make you feel like they really care on most every call and they provide clear, concise and accurate help.

I really appreciate the help and information received from the Ocwen staff and my account manager during the process of Loan Modification. I count with good people who took care of my situation. Thank you so much for your kindness and professionalism.

My husband passed away and I send Ocwen a letter and a copy of his death certificate, I have continued to make my payments on time and I am on the property deed, taxes and insurance of the property, and I also signed the modification package with my husband 2013 but I'm not on the original note so Ocwen told me I was going to get a family transfer package via mail and email so that I can be added to original note and everything transfer to me BUT I did not receive no package, so now I call today to ask where is my package and they say that I'm no longer authorize on the account. Really? I have been talking to Ocwen representatives all this time and now no one wants to help, now they said I need a court letter for authorization.

My Relationship Manager, Brett is always so pleasant and helpful! I have had several opportunities to work with Ocwen in times of financial distress and they have helped with many loan modification offers! I would definitely recommend them to my friends and family who are looking for a valuable Mortgage loan company.

Our conventional mortgage was bought out or transfer to Ocwen years ago. Until the time we refinanced we've never had an issue with them. I'm not affiliated with Ocwen. I'm reviewing this today because I think all good companies need a good review. I depend on reviews myself.

The Home Modifications packet was very useful to me by getting it online, so I could be able to read and analyze the files faster to be able to save my home in time. All my information was the basics information that was very easy to find and convenient for me. All the forms were based on facts and I took my time to carefully read them and fill them out. I checked all the information and numbers to make sure they correct and made sure to sign and verify what I signed by reading the forms. I also made sure to include the forms needed for the documents to be processed and qualify for this home modification. I also made sure to include other information that may come in need for this process which was required as the forms say.

We had Ocwen for our mortgage company, we applied & got approved for a loan modification. We were told that it basically was like a 2nd loan on our house to make us current which it did. We were told that if we would ever sell the home not only will the first lien/loan be paid but the 2nd lien/loan would be paid as well with the home sell... Well this did not happen. I have now been turned over to the U.S. Department of Treasury because I am unable to pay for what Ocwen said would be released upon paying off my loan. I have a letter stating this fact from the title company that requested the payoff amount for both loans and it still does not show paid so they are still coming after me. I contacted Ocwen and was told it is no longer their concern because they received their money. I have already reported them to the BBB. My next step is to obtain a lawyer and sue.

Not only she knew what she was talking about; she was very patient to explain everything sometimes 2 or 3 times without becoming jumpy or treat us like bunch of idiots. Very nice, very cool, very friendly. When I thanked her for being so patient, she said that it is her job to make sure the clients are satisfied with answer to their question. What a beautiful gesture.

I called today to make an electronic payment for one month and I was not able to do it, the system provide the accumulate payment (two) and I specific requested for a single payment today of $1291.90.

We recently refinanced our mortgage and was pleasantly surprised by how simple and easy of a process it was. A lot of that was due to their knowledgeable point of contact who helped us through the process and was in constant communication with us. We would definitely refinance with them again.

We have unfortunately been with Ocwen since GMAC closed. They've never been willing to work with us, but have no problems sending us threatening letters or harass us in phone calls. In 2009, I had life threatening complications after delivering my 2nd child. We experienced a lot of extra expenses, loss of income etc, I was unable to return to work after 3 months. I tried contacting them and they wouldn't work with us, didn't offer us any help, besides barely being able to understand them since their call center is in another country.

Scored CSR experience at 10. All CSRS are extremely kind, patient and helpful. I appreciate the assistance I've received in this vital situation that can have such a dire outcome. Ocwen can save homes and change lives.

Just a brief message regarding our experience with OCWEN. Several years ago our mortgage balance and rate were very high. Affordable for our budget. We approached Ocwen for modification and after their precise guidance and easy application, our mortgage was adjusted and now affordable. The customer service was so great. Every step was done with ease. We are so grateful for the New CEO and his leadership and team for making this possible for us and so many more!! I would recommend this organization without hesitancy!! They have restructured and a huge success! Thank you.

Counselors are always very helpful and provides alternatives. We enjoy our home and would prefer to stay in it, however life's circumstances are not always the same. We appreciate working with Ocwen.

I realize that OCWEN's business practices have been questioned by many regulatory agencies. I can only address my own experience with OCWEN, which has been impeccable. Prompt and thorough processing and communication, with no hidden, unexplained charges. The interest rate on my ARM has risen less than .5 percent in 10 years. I work in a customer service position where mortgage documents are often presented. When I see OCWEN documents, I often ask about my customers experience. I have met many satisfied customers. Apparently, there were issues of some sort somewhere in the organization, but OCWEN is doing something right.

The agent took care of problem quickly, professionally and with extreme courtesy. It was truly a wonderful experience. Suggestion... invent a process where - when you call in you can state your need then be directed as necessary without going through the annoying computer stuff and menu. Absolute pleasure dealing with you folks.

My experience with Ocwen was that I was treated with respect, and understanding for what problems that I am going through. And letting me choose the best way to solve my problems. I would definitely recommend them to anybody.

Well Ocwen service person treated me like a valuable person! I am behind on my house note. We are senior citizen. He spoke with respect and kindness but took care of business. Usually I don't answer the phone but I am glad I did. We own our own business for many years -- he would be the kind of representative I would hire to represent us!

I needed to call regarding an insurance issue and the payment of the bill since it comes out of my escrow account. Both representatives I spoke with were very polite and helpful! Thank you for providing great customer service.

My husband and I have been with PHH Mortgage for about 7 years and had nothing but nightmares with them. In 7 years we were 2 payments behind on our home equity and now they return 2 months of payments to make us late and 4 payments behind and sent to collections. They will not work with you and always an excuse payment takes 10 days to process. If we can get out of this home equity we would in a heartbeat. Do NOT go with PHH Mortgage services for any type of mortgage.

Although I have had some serious delinquency with Ocwen its relationship management group, especially Velia **, have treated me with a great deal of respect. It's very trying, at the age of 76, to be behind on my first mortgage payments, as well as other debts, so when I'm dealing with someone like Ms. ** and she displays empathy for my plight things become less stressful. I thank her and her associates for being sensitive to my situation. Bottom line, I would highly recommend Ocwen to a friend.

I had a positive experience throughout the lifetime of my second mortgage with Ocwen Loan Services. My loan was sold to them by another lender. Ocwen customer service staff were very helpful and courteous when answering my questions. They also were very responsive if I requested assistance regarding any matter. I highly recommend this lender.

I have been with Ocwen for many years. They have worked with me and have been ready and willing to provide favorable solutions to any concerns that I may have. They have given me favorable rating even when they have been adjustable. Customer service experiences have been smooth and supportive. I am a satisfied customer!

I am extremely pleased with Ocwen. I would recommend them to anyone. They are professional and still personal to your needs. They have helped me through difficult times and stuck with me. They are very accessible and easy to contact.

On 7/20/17 my question was when will the check reimbursing me with the escrow balance be sent to me. The operator ** advised in a very immediate time with thorough details that the check was mailed to me on 7/18/17. Thank you for training your associates with patience, courteous and efficiency. (I called with a bad attitude and ** defused the issue.)

The associate I dealt with was knowledgeable and courteous, not terse or in a hurry as is usually the case for me. He listened intently and was at the ready with a solution. When the problem was corrected, he went over it again to assure the changes to be implemented, where as I had requested. So refreshing in today's world!!! Keep it up!!!

This is good bank. This bank you can account open. It is good future. I like this bank. It is good future.

I have had a mortgage with Ocwen for many years and have been very satisfied with their service. I would recommend them as a mortgage company.

I had some issues at the beginning, but after made a phone call and state my complaints, everything was solved and very well maintenance. Also was very helpful the way they explained all option to start making additional payment and lowering my monthly payment. Last month I paid off my home. Thank you very much.

I found it easy to request an official payoff of my loan when I sold my rental (when I found someone I could understand). My escrow refund came quickly and the over payment of the loan amount was also refunded quickly. Very happy with my final contact with Ocwen.

We had been struggling since my husband was injured in 2014. We had been assisted a couple of times with short term management. At the beginning of 2017 we were assigned a relationship manager, Sunil **. He could hear the panic and desperation in my voice. This is very emotional. Sunil went above and beyond to help us with the very best and long term solution. Sunil was always calm, polite and encouraging. Having this format to highly praise Mr. Sunil ** and Ocwen has been my pleasure. Can I add more STARS?

Returned telephone call from Ocwen regarding payment for July. Informed Ocwen that payment had been mailed on 7/3/17 because the first of the month was on a Saturday and I could not access my account at the US Dept of Labor Credit Union until that Monday because the credit union was not open on Saturday nor on Sunday. Had sent both money order payments in the same envelope and had sent it by certified mail. Checked the information in the US Post Office tracking system and the tracking system indicated that at 4 am on 7/7/17 the envelope was in Dallas, TX. Therefore, Ocwen would probably received it later in the day. Ocwen employee noted the information in both accounts. Received email confirmation when it was credited to accounts.

It was quick and easy to talk to a real person who gave me the information I needed and emailed it to within minutes. No frustrating 30 minutes on the phone and no transfers from department to department. I was dreading the call since most are automated and confusing. Thank you OCWEN!

Sold our home. Mortgage was paid out. Still waiting for the July Mortgage statement to determine the specifics of the payout. Payout quote was higher than I expected. Not clear as yet on the disposition of the escrow amount that was outstanding. The payout went smoothly and the closing for the property on June 30 was successful. Overall experience with OCWEN was very positive over the last 5 years.

I called Ocwen as my mortgage pymt did not clear the bank when expected. As always they were easy to work with. They had an easy answer and were pleasant to talk with. The error was mine and they were very helpful in explaining what had happened.

Ocwen modified my mortgage under HARP, so I could keep my home even though I was renting it out. They forgave 1/3 the balance and financed the rest at 2% for 20 years. My renters stayed in it and eventually got their own mortgage to buy it after five years! Ocwen gave me professional and courteous service all the way and helped me over one rough patch I had. I can happily recommend Ocwen to save your hide.

I would like to make an effort to describe my experience with the Ocwen family. In today's business world it is very refreshing to be aligned with a company like Ocwen because they are such an exceptional company. Every single time that I have had the opportunity to correspond for any reason with Ocwen, I have received nothing but the most professional and courteous service imaginable. Thank you so much for being a great company!

Property damage from storm - We contacted Ocwen to learn proper method for sending check to them for their approval, so we can deposit money into our account and start repairs to our home. They were very pleasant and helpful.

First I have not always been pleased with Ocwen's customer service, but over the last year I have called a couple times and the customer service has been great. The latest time I received exceptional service, my questions were answered and the representative stayed on the phone with me while I made a change to my account. That transaction was in July of 2017! I cannot help but think that this current trend in customer service will be rewarded with customer loyalty.

The Ocwen staff is always courteous and knowledgeable about any issues presented to them. I have found them to be professional and efficient. I like the website and the convenience of being able to pay at any time of the day or night.

I experienced no problems, but excellent customer care services from OCWEN. I'm an senior citizen and then had my share with a number of mortgage companies in the past, but none of them can shine a light on the (MOON BRIGHT) of a mortgage company as OCWEN. I can emphasize even more in time... etc.

So the area tax collector sent me the 2017-2018 local school district real estate tax bill. There is a 2% discount for payment on or before 08/31/17. I have been unhappy in the past with Ocwen's handling of tax escrow payments. I called and faxed the information to Ocwen. Only time will tell if it is paid on time to get the 2% discount. There is plenty of time from my notice to them to send the payment to the tax collector and more than enough funds in the escrow account to pay the amount due. Nevertheless, I believe that Ocwen could not care less whether I get the discount or not. Ocwen ONLY cares about the lender/mortgagee/who it works for and NOT the mortgagor/borrower/customer(s) from whom the money is collected. Nevertheless, the US based operator seemed to genuinely care that my account was properly handled and "promised" that it would be paid in time for the discount!

I'm very happy with Ocwen's servicing. The phone representative was knowledgeable and able to take me step-by-step through the process to fix the website problem I had. I've purchased 5 homes so far in my life, and never once was I given the choice of who serviced my loan. So recommending a particular company for loan servicing seems a moot point. I received excellent service on the one phone call I've made in the 7 years of being with Ocwen. One phone call isn't enough experience for me to give a higher rating.

Ocwen has truly demonstrated the real meaning of care. I fell on hard times a couple of times and Ocwen has listen and work with me both times to make sure I keep my house by working with me until I'm able to get back on my feet, they should be role model for other companies, customer service is second to none, they follow through and help me and my family through difficult times. I'm glad I have Ocwen as my mortgage company.

Service is important with open communication and understanding that Ocwen provides and assist customers with. It is always helpful to have customer service with compassion for this type of industry. General information or common questions might be very basic to Ocwen but from a customer point of view, issue or concern is important and sensitive. I extend my thanks to Ocwen for being patient and a caring heart. Thank You.

As an Advocate, I have worked with the Resolution Department and the Ombudsman. All are well trained, professional, and understanding. Resolution and customer satisfaction are the goals. Good job, Ocwen!

I was given excellent customer service on how to go about getting a loan modification from the agent that assisted me. He was well informed and made sure I had all the necessary paperwork and contacts that I needed.

I made and trusted a family member with my mortgage. Which was in foreclosure. Then a case manager called me with awesome news. His professional customer service is wonderful. Schedules, communicates and trusting. Continue awesome work for the people in the world. Thank you.

We tried for a loan modification roughly 2 years ago after never missing a payment. They sent us out the paperwork and we were told that in order to apply for the modification we could not be current with our payments. They told us it would take no more than 3 months for the modification to go through and that with our circumstance it should be approved. They wanted us to make a trial payment while the modification was under review. We read too many things about homeowners being told to make trial payments so the modifications would go through, then the modifications took way longer than the 3 months and in the end they were denied anyway and given a huge bill as the trial amount was never accepted as your payments. We told them no thanks and did not sign anything and kept going on making our payments.

I just refinanced my house and I am so happy to be free of Ocwen! I have never had a good experience with them. For a long time I couldn't see my account because they were emailing statements and password reminders to an email I could no longer access. Phone calls and faxed letters to the technology department were ignored. Finally I asked to get paper statements. I had to make that request 3 times before an analyst finally made the change.

Ocwen Financial's representatives are more than polite, kind, concerned & courteous. I recommend Ocwen to all of my relatives & friends. Ocwen is the best mortgage company operating. They truly care about their customers & work through all hard issues.

I have had a very positive experience with Ocwen for all the years I have worked with them. They are knowledgeable and will always get you to the right person. I cannot say anything negative about my experience with them. I have nothing but praises for them.

I was happy to hear that I had so many options. Ocwen has the best customer service because they quickly and accurately understand where YOU the customer are with just a few mortgage related questions. I followed their advice and with all positive results. Will continue to be a proud Ocwen customer.

I've had two mortgages with PHH, neither of which originated with them, but were mortgages that they bought the paper on. I just sold one of the homes, which I hadn't seen in 7 years. We had to hold onto it and rent it out because of market conditions, lost all my equity and then some. When it closed I contacted PHH and was told that I needed to allow 15 days to receive the escrow repayment which passed on June 26th. On the 29th I called and was told "wait a day and call us back for options".

I had the pleasure to speak with a gentleman name: Cary-#**, he was wonderful, very pleasant and helpful! My highest compliments to OCWEN for having such a caring and wonderful employee such as Cary, he truly made my experience with OCWEN a memorable one! Please, extend my thanks to Cary again, for a job well done, and thank YOU OCWEN!!!

Several times I requested to apply for refinancing the answer was always the same "I did not qualify". Had a difficult time understanding and conversing with their representatives. Without my knowledge OCWEN sold me a BOGUS insurance policy (I NEVER received a copy of said policy) which they added to my monthly mortgage payment along with some other credit insurance. That being said, I am filing a complaint with not only the Better Business Bureau but the Pennsylvania State Attorney General's Office as well in reference to the shady and deceitful business practice. I would not at any time recommend you to anyone.

My home flooded in August of 2016. It is now June 2017 and I am still having to dance through hoops to get my funds to repair my home from the insurance money. I sent them everything they asked for multiple times. Adjuster worksheet, signed contract with contractor, copy of contractors license and insurance and a signed Wavier of Lien Affidavit. They have given me $60,000.00 of my $185,000.00. I called for my 50% inspection on the 19th and was told that someone would call me to schedule.

We got in a bind and they help us so much and I am very thankful for all their help or we would of lost our home. All you need to do is pick the phone up and call them again. Thank you so much and I tell everyone about how much help they were.

Good morning, as a long-time owner of the above listed property, I would like to commend OCWEN Servicing, LLC for their active interest in helping find options such as; a loan modification and now a principal reduction off the original loan and the total amount due. I can't personally thank them enough for extending to me any and all offers available to be able to remain a "Homeowner" especially this last offer of a principal reduction... WOW!!! It just blew me away! That showed to me that they REALLY do care about people and families and keeping them in their home. :)

Your Customer service sucks. You are the worst company to deal with. I am so disgusted with everything about this company. You never do anything right by your customers. Never have you once taken the time to manage your customers' accounts and needs. When speaking to someone on the phone and I'm asking a question and you offer no help or explanation that would be satisfactory. You wouldn't help a customer changing a due dates that should be a option one time making it the new due date to help out. This has been going on for years like this. Every other company I have had different loans with work with their customers. I have hated Ocwen since the day my loan got bought out!!! I would love to leave them. At some point, I probably will! I do not recommend them to anyone.

I have been struggling for months with my mortgage and every phone call led to sheafs of paper for me to fill out and no real help. This time the lovely woman who helped me went right to a restructure solution gathered all the facts gave me an immediate schedule of payments and not only showed me the light at the end of the tunnel but led me right to the tunnel. I CAN turn this around!

Representative - knowledgeable, gentle, helpful, knew what he was doing. His supervisor was also helpful. Ocwen good mortgage company. In the past Ocwen gave mortgage loan on my other properties.

I've been very happy with Ocwen's service. They have always provided me with excellent service. The speed in getting back with me when I had questions was also excellent. I would recommend them to others.

I'm going to start with the letter l received today June 17th. "Temporary Repayment Agreement" that states June 19th I have to pay them the downpayment of $3000.00 and then on Aug 1st l will start the additional repayment installments for the next 4 months. It also states how they want monies. I'm told by Ocwen I'm 4 payments behind by one phone conversation, on June 8th, that is this guy.

Great experience with the whole team that work for the best interest of keep us in the home. They try to everything that they could to help you. They really help me keep the home. Hopefully one day it will me Ida **. They were personal and business organization; that I enjoy working with.

Just completed the loan modification procedure from Ocwen. Although I was warned by a realtor that mortgage companies never do loan modifications more than once on a property, Ocwen seemed to be genuinely interested in helping my situation. I was informed today that the loan modification was not approved and I am waiting for the report explaining why.