Onity Mortgage Reviews

They really stand for their statement “help homeowners is what we do” very true... and thank you, I have great help and information every time I need... only bad thing is the call center agents from India don’t speak English very clear and it’s very hard to communicate. I request US agent and all is good and clear, save myself some misunderstanding when not clear on communications.

Deferred Principal Balance on my mortgage statement that should not be there. Have asked them repeatedly to explain this in detail which they cannot/won't do. Regular Principal Balance way too much also. Bought this place in June of 96 for 112K, put 17K down reducing my original mortgage to $95K. Been paying on it for 22 1/2 years and they still say I owe $88K Principal Balance and $72,513 Deferred Balance. I've asked them to either explain it or remove it. Been after them for 7 years + now and nothing has been done. Litton was the former servicer which I believe to be the root of the problem!!!

I feel that the other reviews can't be further from the experience I had with them. After trying to work with them on a payment because I lost my job, and they wouldn't work with me. My other bills were understanding with us and worked with us but these guys wouldn't, they added to the frustration of our difficult circumstances.

RUN! My loan was sold off from my bank within months of securing the loan. I had a credit rating of 819 and was surprised to see it sold off. I paid off a 30 year loan in six years. I had automatic payments set up monthly. I thought my final payment would be completed in October. I was surprised to discover that the company never took the final automatic payment. I never received any information via snail mail or email.

Ocwen has been the most satisfying experience because of the amiable staff that it has. From start to finish while we were modifying our loan step by step we were able to accomplish all that was asked. My daughter and my son in law who is Guillermo ** was very satisfied with the outcome of the approved modification. The staff was very knowledgeable with all the procedures and we are very satisfied. I believe that Ocwen is the best Financial Co. in the UNITED STATES. Thank You Ocwen.

My name is Dan ** and my address is **. I bought this house 12 years ago. In the last ten years or so, as a homeowner, I have been working with OCWEN FINANCIAL CORP. I take this opportunity to underline: it is the best financial organization I have ever worked with. People working for OCWEN are highly qualified professionals, ready to help, friendly, they have solutions to almost any problem. Life happens. But before anything else, OCWEN FINANCIAL CORP. distinguishes itself through its mission: "We Help People, this is what we do". Indeed. I am one of the people who can confirm: this is the true mission of OCWEN FINANCIAL CORP. I recommended and recommend OCWEN FINANCIAL CORP. to all my friends, to anyone. Working with OCWEN FINANCIAL CORP. is a win-win proposition.

Very helpful and respectful and efficient. Always will to help. They make sure you are who you say are. This bank (operator) help me keep my home. I should have ask for help a little bit sooner and early stages of the loan.

I’ve always had a good experience with Ocwen, they worked with me to get my payment lowered. They always listen to my needs and work with me to resolve them. I only have one objection and that is I don’t have access to a loan officer, it takes a few days to get an appointment.

I was extremely pleased with the service offered me when I called to seek some help with my mortgage. The person I spoke with was very helpful and offered me a way to work through my problem. It’s rare these days to have a company provide such great customer service.

Ocwen loan servicing has been servicing my loan for 10+ years their products are good, and they're courteous too. Right to the Point. Never had any real issues with Ocwen. However Ocwen attached a balloon payment at the end of my loan, did not inform me it was up to me to find out that indeed there was a balloon payment.

I have been exceedingly happy with the customer at Ocwen. Was concerned in the beginning about the servicing department being overseas. But it hasn’t had any effect on the quality. They are always very polite and offer valid solutions to any issues that have come up.

Associate was very helpful, professional and courteous when I called him with reference to the City and County taxes on my account. Any time over the years that I have had reason to call Ocwen with regards to my account they have always been friendly, and helpful.

I felt comfortable talking with your rep. He took away the stress that I was up under. I would recommend your company to anyone because this is not the first time Ocwen has help me in my need of help, I appreciate the help I have been given.

I along with my agent have been working since July 2018 to successfully complete a short sale with Ocwen. My home has been under contract at least 3 times since then. I have lost three potential buyers due to Ocwen giving us the run around for the past 5 months and buyers not wanting to wait on the short sale to be approved. We are never able to speak to the same person twice when we contact customer service. We have received conflicting information from various representatives about the process and what we need for approval. I have a buyer who is ready to close this month but now Ocwen is telling us there is more paperwork that we are required to submit and it will take another 3 weeks for them to approve. I am so fed up! I am at the point of letting the home foreclose. I just want consistent information and the ability to make this short sale happen! It’s ridiculous what we’ve had to endure the past five months.

OCWEN was always on time when calling to keep appointments. They helped me with every difficult aspect of obtaining success at achieving my loan modification. Always reassured me of being there to help me.

Ocwen is not a company to be trusted they are dishonest and unethical. I have had 2 bad experiences with them. I needed help and applied for a modification, followed the requirements, sent the certified check and held my mortgage as I was instructed. To my surprise I almost went into foreclosure. Ocwen denied ever receiving my modification documents and wound up charging back charges, late fees etc. I provided all the proof all documents was sent as well as phone conversations and it did not make a difference to them, they do not care.

The representative was very helpful with me and I felt his remorse with my situation and guided me very easily on what next steps to take, to bring my account current. I felt he did not just rush me through and I was his priority during our call. Thank you very much.

The Ocwen staff has been very helpful, patient and respectful throughout my Deed in Lieu of Foreclosure process. They have guided me and made suggestions when needed. I appreciate all they have done to help me out of a difficult financial situation.

Went to Ocwen for loan modification, has taken months. I call weekly and they always manage to lose or need something else. I called on 12-3-18 and was told modification was approved. It was almost 2% higher and added almost $100,000 to the END of my loan! I was told that the paperwork would be sent out so we could review. We have not received paperwork and found out it was approved November 27 2018 and we were never notified. When we went to make are regular mortgage payment the website would not allow us to do so and the new higher payment was already in place! WE NEVER ACCEPTED the modification!!! Now we have to fight to get our original monthly payment back. This company is completely unethical. WE NEVER ACCEPTED THE MODIFICATION and NEVER RECEIVED the paperwork.

Going thru a loan modification, the service representatives have been pleasant, helpful and informative. Always treated with respect. Everyone goes thru hard time and it's nice to not be disrespected for having issues.

Pleasant experience with customer service. I received a letter and wanted it explained to me. I was told that I was okay on my mortgage and there was nothing to worry about. I was glad to hear the good news. I'm a happy customer.

I am in the throes of applying for a loan modification. I am a senior citizen who lives on a fixed income (social security) and presently have an ARM (which seems to keep going up.) I have lived in this house for close to 40 years. I would surely hate to lose it due to unfortunate events in my life (divorce and etc.). The people I have been dealing with have been very nice.

Having Ocwen finance our mortgage has been an awesome experience! Even when we got behind on our mortgage they still accommodated us as if we never got behind on our mortgage. We feel as though we are family members with Ocwen.

We had a loan with PHH mortgage with fixed interest, the payment would go up every year BUT it was due to the house insurance, house insurance is the true Culprit, city taxes go up too, not because PHH mortgage raised them. So check your insurance and taxes! We paid off our house 4 1/2 months ago, but still haven’t received, the title as of yet. Does anyone know how long it should take, they said 4-5 months, I’m getting scared. I know that the loan was paid, it shows it on the website.

We have to wire our payment. Many times we pay 3 months in advance and it doesn’t get posted. We have been placed in foreclosure yet have proof of payment. Can never to speak with anyone in the US. We have paperwork proving the original difficulty began with a previous lender placing owners insurance on the home. It was already included in the payment. Now with interest we owe quite a bit of money that should not have been charged in the first place. We know it, proved it, have a letter from Ocwen saying they know it. And yet I am still in foreclosure.

Thank you so much to the wonderful lady by the name of Loan **, that has been weekly making appointments with me and helping me get all my paperwork together. She was so patient and helpful. She represents your company in the highest form of customer service which is what keeps customers satisfied and brings in new business, which is the lifeline of any company.

My experience with Ocwen has always been positive. Agents are professional and knowledgeable. They are always helpful. I will always be grateful for Ocwen working with us to save our home when we were so desperate. My kids were in grade school then. We now have a college grad working for the state of California, 2 kids in Medical school and 1 senior in college graduating soon and heading to Medical school too. Thank you.

The customer service person was knowledgeable with the questions concerning my pay off loan. She also gave me important information that I was not aware of. She would ask me several times during our conversation if I understood.

Thank you so much for Ocwen open door policy, returning calls and answering questions for elderly. People been concerning is very important. We fell on hard times because of health. Now our kids helping we are back on track. Thank YOU Ocwen Bank for the modification. YOUR Team was outstanding and amazing. My kids said thank you for understanding their elderly parents in a time of need. Stay understanding your Elderly???

I called my relationship manager to ask why they sold the servicing of my note to another servicer. I really liked Ocwen and would have liked to stay with Ocwen. I was with IndyMac since I bought my house in 99 and refinanced with IndyMac around 2005. I really liked working with the assigned relationship managers Scott **, Ray ** and James. Due to a funding issue, I was late with my payment by 3 days and got cancelled from the modification program. I asked for the new servicers contact information so I may pick up where I left off and hope to complete a modification very soon. Thank you for the great customer service during my time with Ocwen.

My Experience with Ocwen has been and is always the BEST. Any home owner would love the way that Ocwen cares and strives to make your situation better!! OCWEN CARES, that beats all... I thank them for always helping me to the point of joyous tears, love this company!!

It has been our pleasure to work with Ocwen Loan Servicing. They are professional, courteous and informative. They have counseled us on different occasions throughout the course of our mortgage and offered comprehensive strategies to stay on track and save money. We are thankful for their services and would absolutely recommend to a friend and have done so in the past. The Relationship Managers are helpful and understanding.

My experience was that I was a loyal customer for many years making on time payments. In the event I wasn't able to make a payment due to their website not working on my android phone (my standard way of making a payment because I didn't have a computer at the time). They dinged me with a late mark on my credit reports. Years later I have attempted to have the mark removed and they prove to be a typical ruthless financial institution. Investing resources in order to attempt to prove me wrong and hence call me a liar just in order to not change the false late payment report.

Ocwen acquired my mortgage loan in April 2012. I was already in a mortgage modification with my previous servicer at a very affordable monthly payment. Ocwen refused to honor that modification, compelled me to apply for a new modification directly through them, approved me, however at a much higher, unaffordable monthly payment. Despite my providing very accurate and proper documentation proving my case, Ocwen just disregarded the evidence. Having much higher monthly payments has caused a great deal of stress and extreme hardship for me and my family. I fell behind again - and now I am told that they cannot approve another modification because I am at my maximum amount of modifications allowed. This is totally wrong! I need Ocwen to help me get back on track by approving a modification, and at an affordable amount (as with my previous Saxon modification).

I'd simply like to share that I've been dealing with Ocwen for years, now. I have always gotten answers to my questions and I've always hung up from phone conversations with a good feeling. World-class customer service.

Several times I have been able to modify my loan with Ocwen at my hardships. If it wasn't for their ability to approve my modifications I honestly would be homeless. They have been quick to respond to my questions all the personnel and been very clear to answer. Thank you for another successful modification Ocwen!

I gave the gentleman a score of 10 as he earned the highest score. He was patient and asked questioned. I was frustrated from not being able to make a payment online due to Owen changing their website with no notice and then extra frustrated when my payment came back refused from bill pay services from my bank. He spent almost an hour helping me set up the new way to be able to pay and let me know to change the address bill pay has in case I use that method again as well. Had he called and just acted like a debt collector to harass instead of assist I would have just hung up in frustration.

Inconsistencies with escrow account, and entire bill. Overcharged for escrow re: homeowners insurance, even after lower rate, continued to charge $277/mo, always stated I had a negative balance, when my attorney I was overcharged, and should get a refund!

We moved recently. When we received a forwarded statement by mail, I made an attempt to log on to the Ocwen website to update my mailing address. Since the account in question is a HELOC, we are being told that this cannot be done online. So we call. It takes a full 2 minutes on a computer-guided menu, receiving information that I am either aware of myself (as what my last month's payment was), or information that I am not interested in, until I finally talk to a representative. I am then being told that he cannot process my change of address request, and that I need to write a letter and mail that in.

Have changed my payments several times and have asked some questions others take for granted. I'm always treated with respect and have always received friendly service. I'd recommend them without hesitation based on my 10 years experiences!

I must say Ocwen has outstanding customer service, their reps are very helpful in issue, complaints, questions etc. They take the time out to solve the questions or issue, they also follow up with a relationship manager call making sure your issues are taken care of. Love their service & will always do business with them. Outstanding Merchant.

As a person who was faced with financial difficulties after losing employment, Ocwen was instrumental in the process of getting my financial situation back together. Ocwen made the process of modifying my home loan understandable with their effective communication during the process. I would highly recommend them to anyone at any time. Two thumbs up to Ocwen and thank you.

Ocwen appraise my home above the value of the property. I had it appraisal twice. The appraisal came in about 200 thousand lower. Third time Ocwen had one did and it came in lower but I still had to pay interest on 735.000 thousand about 180-200 thousand higher.

I called concerning an insurance claim check that needed to be endorsed. I was afraid that I would have to talk to ten different people before I reached the person who could help me, and I was afraid that I would send the check and it would get lost in a mountain of paperwork. However, when I called, I only spoke to two people -- the person who answered the phone, and the person who was able to help me. Both were very courteous and professional, but also personable.

The relationship managers are always willing to help and always a pleasure to deal with. They are understanding and compassionate and professional. Would refer to anyone. We hope to be a part of Ocwen customers!

My experience with Ocwen has been great. They are very helpful and friendly and try to help me as much as they can with my mortgage payments. I would definitely recommend Ocwen to my family/ friends.

Hello my experience with Ocwen is extraordinary, for 3 times and had to make modification and Ocwen has always helped me, I have always helper. I have no words to thank him because they always help so that peoples like me do not lose our homes. Thank you and many blessing for your employees and executives. God bless you always.

Recently changed house insurance. Ocwen helped me to send refund to my escrow very easily. They always work with me on my mortgage to keep my mortgage at a payment I can afford to stay in my home and not have to stress about where I am gonna live the rest of my life.

My experience with Ocwen has been great. They are very helpful and friendly and try to help you as much as they can with your mortgage payments. My relationship manager is very nice and explain everything to you, she take time with you. I would definitely recommend Ocwen to my family and friends.

Great customer service. She gave me some wonderful and helpful advice and resources. She was very uplifting especially when I didn't know where to turn for mortgage assistance. She listened and gave feedback to try and keep me in my home.

I rated them so high because the escrow specialist did a great job! I could not even understand the initial call taker and I’m pretty sure she did not understand me. The woman from the escrow section was awesome! She was informative, professional and articulate in her understandable explanation!!

Ocwen has reported to my credit a foreclosure... my home was never in foreclosure. They were modifying it and it sold during the process and they were paid IN FULL. I’ve written letters and they still have not removed it from my credit!

Courteous and always eager to provide answers to my questions. You are doing a good job. But cant understand the reason for the announcement "This is an attempt to collect a debt", even when I am the one calling, and you don't know why I am calling. Are you primarily a debt collection agency.

I had my home mortgage loan acquired by Ocwen Loan Servicing in 2005 through a buyout from my last mortgage co… TWICE they have put me behind on my mortgage payments now over the past several years by rejection of my payments stating that for whatever bogus reasons they rejected the payments due to late payment (more than 30 days) late... Thinking I could just make two payments at once the first time it happened. My mistake…

OCWEN has been consistently helpful, with very polite and thorough staff members. They have provided extraordinary service and resolved issues to the benefit of the customer. They have streamlined the administrative and documentation to make it efficient and timely.

I recently sent my 2 ON TIME mortgage payment by certified mail (no return receipt) as I always do to Ocwen because they once lost a payment and it was a nightmare to resolve. This recent incident which I am writing about, USPS showed the payment delivered to their address within the date due period, but no one signed for it, therefore the payment went back into USPS hands which then USPS could not find. I followed up immediately with Ocwen (before they called me) to tell them about the now lost payment with tracking number as well. I asked them what to do, then acting in good faith I came to the conclusion to resend the payment overnight delivery to resolve issue as quickly as possible and called customer service to tell them of the progress.

Ocwen Loan Servicing has been our first mortgage servicer for many years now. They have provided us with excellent customer service and have helped us during difficult times with total understanding and compassion. Our recent loan modification was completed easily and stress free with the help of our personal modification Specialist, Trevor. He was always kind, understanding, and timely with each appointment. He made the process simple and helped get us back on track, and all without judgement. We are grateful Ocwen has helped us keep our home after a very rough couple years.

Called Ocwen to verify recent payment made through Western Speedpay posted. Was treated in a quick efficient manner that fully answered my question. While on the phone, was able to ask more questions about other issues, because the agent I was speaking with was so knowledgeable.

The company has been exceptionally well done. Customer service is excellent to clients. They care about how the client handles the financial aspects of the loan process. I recommend them highly because of their performance as a mortgage process.

It started 1 month after my husband passed away. I continued to make my monthly mortgage payments on time, In November of the same year I received notice that Ocwen had paid 2500 for my homeowner's insurance when previously it was only 731 a month. Took 4 months to get that straight. Sent Ocwen a check for 1800 to escrow Then they informed me my mortgage was going up from 642 to 842 a month. Paid 842 a month for the following year. Was informed it would go back to 642. They said we didn't send in enough.

Lost my job in 2009 due to economy. Filed for bankruptcy in 2011. OCWEN lost or did not have proper documentation or signatures on documents always asking for more time. Bankruptcy dragged on for 2 years until the court ordered OCWEN to have things ready by a stated date. Almost 1 1/2 years after the bankruptcy, OCWEN refused our payments saying we were behind on our mortgage. We weren't. We decided to sell our property, OCWEN has not allowed the sale, even after being contacted by a property lawyer we hired and the buyer's lawyer.

Excellent and friendly staff and customer support. Whenever I have a problem they are here to help me in any way they can. The staff members are always friendly, courteous and helpful. I have been a member for years and customer support has always been there to help me.

Excellent employee that answered my questions. Actually every time I have called Ocwen for assistance I have always been treated very kindly with sincerity. All major companies should treat their customers the same.

Always have excellent experience. The team members make sure my needs are met. They are always courtesy and professional. I would kindly recommend to a friend. Thank you them for doing business with me.

Ocwen Loan Servicing is very understanding of their customers' circumstances and really go above and beyond to help you keep your home. Ocwen is very good at helping their customers with a lot of options that fit their needs. I Thank them so much for all they have done for me. I work very hard to buy my home. I want to keep it.

The relationship manager at Ocean loan service LLC was outstanding in relation to my needed help. He was very polite and patient. He was very determined to help and come to a very successful solution. Please always those who need help to keep their house. May God bless you and the company. THANK YOU.

I cannot believe in the modern age of computers and electronic commerce that Ocwen Loan Services LLC is now charges $7.50/month to process a mortgage payment unless you go paperless. I do not go paperless for various reasons and do not do automatic payments for other reasons. Although you might be the 4th largest lender, you do earn the right to be 1st in customer complaints. Because of your September 2018 change and my unwillingness like many other to go 100% electronic and use only free electronic payments, I'm having to revert to how everyone paid bills years ago. I'll receive your bill. I'll write out a check, and I'll mail the check.

Your interest rates on our home mortgage is high and not reality based. It creates undue stress on seniors who want to keep their beautiful homes both for their children and themselves. Drop your interest rates to more affordable realistic numbers. Thank you!

Asked for proof and date of proof, regarding payoff of house. Just for my wife's and my records. They were easy to talk to and even though it has been a year or so, they had no problem getting information and sending it to me. We are very grateful.

Your customer care person was very helpful. Your changing off your webpage made it very hard to pay bills. On your old webpage, you were able to pay additional principals and escrow, on the new page it was change.

Alfredo was courteous, prompt and offered assistance to my needs. My plans are to add to our home, landscaping, and reduce debts. Also plan to travel to Rome, Italy and visit Assisi and other Holy places.

I have been with Ocwen for several years. When you call Ocwen the recording says, "helping customers is what we do." That is exactly the truth!! They have helped my family time and time again. I will be a customer for life and would recommend them to any and everyone!!

When I was at an all time low, Ocwen made it possible for me to keep my family home of now 62 years. They always are willing to work with me in every circumstance. They provided me with a loan modification making it possible to keep my family home. They are superior in going the extra mile.

Since losing my mother at the end of 2016 Ocwen has been so understanding and such a blessing to do business with. Their empathy and willingness to work with my circumstances have kept me from losing my home. I never once felt berated by anyone because I fell behind on my payments. I definitely recommend Ocwen for their amazing ethics.

My home suffered major damage from hurricane Florence. Once insurance claim was approved we were told we had to send the check to Ocwen and deal with them for disbursement of funds. I admit after reading nightmare stories about my situation I was scared to even call. But to my surprise Ocwen was extremely nice and did everything they could to release the funds to quickly get my home fixed! I cannot Thank you enough for the peace of mind knowing my house will soon be back to normal. Every single Person I came into contact with was very very nice and compassionate to my situation! Thank you Ocwen!

Every time I have called for help, everyone there has treated me so graciously they could not be more kinder, they always listen to me and my needs for my loan. I could not ask for a kinder person than your staff... I thank you for always working with me thru my problems. Thank you again to everyone.

I am at the point of refinancing our loan with another credit union just to move the loan to a different mortgage servicing provider. At this point, it seems worth an extra interest point. This has been years of frustration at their stonewall incompetence and byzantine processes. I have spent hours and hours listening to an eternal loop of "Thank You for Holding. Our Next Representative Will Be With You Shortly." They were uncooperative about applying additional payments to principle--it took six months to get them to stop holding the additional payment as "reserve" and apply it. In one year, I have never succeeded in actually speaking to the person assigned to our loan. I think they made her up, and this whole place is actually one guy in a basement and an automated phone system.

My representatives, Victor and Shawnee had "World Class Customer Service". My issue was not with them because they both resolved my discrepancy. My issue was, I faxed documents to the Insurance department per the Ocwen agent request in August 2018 and when I called to follow up a few days ago in September. My documents were not found. I panic because my renewal was coming up Oct 30,18 and I needed the Insurance policy to be corrected.

Outstanding customer service. Very knowledgeable, very thorough and I was able to understand the process and details of my request. Everything was handled to my expectations! No suggestions at this time to improve your customer service. One last note, I didn't feel like I was just another number but was treated with high regard and respect. Thank you for your outstanding service department!

Well other than trying to refinance there was always something in the way since then the interest is going up twice on my mortgage. Now I can’t make payments online because the greedy OCWEN WANTS $7.50 for me to make them electronically payment. How much more blood do you want out of me. When I turn to stone you will not get any more greedy **.

I cannot believe that OCWEN now charges customers $7.50 to pay online for their mortgage. This is 2018! Everyone has this service for free. This is an attempt to extort money from your customers. I know that OCWEN will say it's because I didn’t go paperless. I like having the statement sent so I can be reminded to send in my payment with a visual piece of mail. I won’t do autopay because if an error occurs on the business’s end, getting your money back is difficult! I was already thinking about refinancing with a different lender... this pretty much makes that decision a no-brainer! If you’re a new buyer, stay away from this lender. Imagine 360 payments with $7.50 charge each time. Do you really want to pay $2700.00 in fees for “convenience” (also known as basic 2018 technology).

Ocwen sent me the money out of my escrow account, I talked to someone in India, they told me that they could not put the money back in my account, then the next month my escrow account went into arrears. It was a battle, it's been several years to get this settled, it has been a very unpleasant, I still don't trust Ocwen to do the right thing. Now Ocwen wants to charge $7.50 for doing payments online, what is this???

I called customer service requesting information about changes in my mortgage. The customer service agent was very professional and eager to help. All of my questions were answered one at a time and explained to me in a way to ensure I understood. The agent also asked if I did understand and had any other questions.

For the past few months Ocwen has been sending mail to me about refinancing my loan wiith them as our mortgage balance is a few years from being paid off. Our loan was assigned to Ocwen a number of years ago after the mortgage scandal with Countrywide. At the time the mortgage was picked up by Ocwen I started reading their reviews from other customers. Reading the reviews of Ocwen did not make me comfortable having my loan with them.

Ocwen representative was very accommodating and helpful. The representative was knowledgeable and addressed my concerns accordingly. He was also able to refer to the right department for further assistance. I felt heard and understood which made my experience positive. I would definitely recommend Ocwen to my friends.

Customer service is outstanding. Representative was very knowledgeable and patient with all my questions. She provided me with a thorough understanding of the situation and explained each step in the process.

We hired a firm to verify, and create a full packet to submit a loan modification 3 months ago. As I’ve read over and over again, Ocwen is repeatedly asking for updates and wanting us to verify names, banks accounts, etc that we have already verified to them. I’m very proficient in mortgages and legal paperwork. I’m frustrated in that Ocwen seems to only delaying the process on purpose. If I don't call them, they wait a week for the scheduled meeting to inform us they want something else. They mail the requested forms, but it takes 6 or 7 days to get it in the mail? Delay, delay, delay.

Ocwen is consist and dependable. I have received excellent service that is helpful and available oftentimes before I know it is needed. The staff has been very friendly and professional. They are also knowledgeable about the products and services available to me.

The Ocwen company and all their representatives have been very helpful to me during hardship times and making every effort in getting me a modified loan, helping me save my home for 28 yrs. I would refer The Ocwen Company to anyone for a new mortgage or help in their existing mortgage. They have been wonderful in assisting me thru these trying financially Economic times. Thanks Ocwen.

My VA Mortgage doesnt allow for Assistance... I am still waiting for Ocwen to review my mortgage after my bi-weekly payments disappeared, and when they called saying I qualified for help in MD settlement, then said I had a VA loan and just hung up.

I can’t believe it that this lender affect my life and my expenses even because they are not reporting my mortgage to the credit bureaus. There’s zero about my mortgage, so, my fico it has been affected. Typically when we get a mortgage in our credit report it help a lot to get an stronger credit and better fico. You can’t trust on this lender, review your credit report if you get your home with this company or be aware from them.

When applying for a Loan Modification, Account Manager was very patience with. He explained the application process and if I ever had any questions, to call him or set up an appointment time to call me. He did and I was surprise. I told him I just wanted to I answered every correct. He did an excellent job.

We have been Mortgage Customers of Ocwen for many years as we bought our Home in 2005. Their Customer Service is outstanding as they have helped us through a few financial hardships with the greatest of ease and professionalism. It always stressful when facing difficulty making our house payments as this is our most prized possession... and Ocwen made our requests for help in a very timely manner and we always felt assured by anyone we talked to. We thank you Ocwen for striving to be one of few with such outstanding customer service and many ways to help people remain in their homes that work so hard to do so. Thank you!

Ocwen sent someone to look at my house and no one was home and they declared that the house was vacant and unoccupied. Had someone cut the grass in front and then billed me $ 114.00. I Called and spent an hour on the phone trying to explain to someone in the escalation department, with no luck. What a rip off. Take my advice. Don't do business with Ocwen.

PHH Mortgage has lost our payment or at least stated they lost it after they cashed it. We had to get our bank to call them and show proof that our check we wrote to them had been cashed. We pay our house payment early each month and pay the full amount or a little extra. We are never late. PHH Mortgage is saying we are now behind in our escrow payment. They sent us a breakdown of the payments and they are missing the 08/2018 payment. When we call, we are sent to what must be a call center in India where a person with a very heavy accent clearly has no idea what we are talking about. They refuse to let us speak to a supervisor or say a supervisor will call us in a few days. Supervisor never calls.

I would recommend Ocwen to anyone because it has been the best mortgage company I have ever worked with. When I have lost my job and struggled they did everything in their power to make it work for me so that my mortgage was affordable to me and I'm very grateful to this company for always helping me out and taking me out of so many problems financially.

My experience with Ocwen loan services is the best, Whenever I need help Ocwen is always there for me. I got hurt at work and couldn't afford to pay my mortgage. Ocwen help me with a homeowners modification so that I can stay in my house. I don't know what I would have done if they were not there for me. I cannot thank Ocwen loan services enough for being there for me at my time of need. I am so grateful to have a loan service company like Gwen loan services.

Ocwen is the best mortgage lender. Customer service is always available to help with whatever circumstance the customer maybe experiencing. My husband and I have always received outstanding and excellent service from Ocwen.

On 9/29/14 I sent Ocwen 6 money orders for a total of $6,000 to Ocwen to pay my loan and to pay down my loan principal. I sent the money order by FedEx and tracking confirmed delivery on 10/1/14. Ocwen LOST all 6 money orders! I had to cancel all 6 money orders and pay $15 x 6 = $90 in cancellation fees plus the FedEx 2-Day shipping fee of $9.50. Almost 2 months later on 11/24/14 Ocwen FOUND the 6 lost money orders well after they were cancelled and tried to deposit all 6 of them. When they were returned unpaid, Ocwen charged me for 6 "Returned Check Fees" of 6 x $25 = $150. It was not until 1/30/17 (2 years and 4 months later) that I received a final refund of all of the erroneous fees I was charged!

Ocwen Financial Corporation/Homeward Residential, Inc - I’ve been a customer of Ocwen Financial Corporation for over 10 years, in those years I’ve applied for mortgage modification and have been denied many times. I have an adjustable rate mortgage that is currently 6.5%. Since 2008, I have been upside down in my home value. I didn’t walk away, I’ve held on and I have tried to do the right thing. My mortgage has doubled and continues to increase. I can’t get Ocwen to do the right thing and modify my loan to a standard home loan. In 2017 Ocwen accepted approx $50,000 from the Hardest Hit Fund and they continue to want more. I am now at risk of foreclosure as my mortgage continues to increase.

Agent was courteous, informative, patient. One gets the feeling of sincerity and empathy emanating from agent. Agent did not try to hurry or rush the info. exchange: instead, there was a deliberate effort to answer all questions and to offer other avenues of assistance if that was required. Agent was truly professional.

Your people were very calm and patient and that was greatly appreciated as I am elderly and tend to repeat things and they had no problem with me doing that. I would have no problems telling other people about my experience. Thank You.

First off I am a widow!! I have owned several homes in my life and I have never experienced what PHH Mortgage has done to me. In fact my last home I was at for 18 years and never had a payment raised once, when I had a fixed mortgage rate! My bank sold my loan to PHH Mortgage! So it wasn't like I picked this company for my mortgage. Every single year my payment has gone up to where now I am almost paying a 1000.00 a month on a 110.000 loan. They have sent me so many wasted pieces of paper that I could stuff a bedroom full! This company is absolutely the worst! I have now filed bankruptcy chapter 7 so I will keep my house but I cannot wait for the day that I can refinance through another company! I cry once a month when I get statements from them. Why doesn't someone do something about this company. They have squeezed about all the money I had out of me! And I'm supposed to be in retirement! Come on please help!!!

Someone from Ocwen had given me the wrong info and it turned out to be a fiasco. Lauren from the Loss and Draft dept came to my rescue and quickly rectified the mishap. Please give her a pat on the back and a Raise! We need people that are smart and can handle their jobs like Lauren.

I never Maid a late payment. I never missed a payment. They screwed up my credit, reported me late... took double payments out of my bank account. I spent at least 40 hours on the phone trying to get them to fix their own mistakes. They put me on auto call and harassed me multiple times a day. I file complaint after complaint. Finally they sold my loan to Wells Fargo. Ocwen doesn't know it's head from its rail. People don't speak English well are rude and incompetent.

I called regarding a late charge applied to my account - the first late payment in many years. The agent was courteous and explained several options. He then requested a waiver of the fee from his supervisor, it was granted, then I paid the regular amount over the phone.

After suffering financial difficulties and getting behind on my mortgage I am frequently on the phone with Ocwen trying to save my home. I am never placed on hold for long periods of time, and everyone I have spoken with seems genuinely concerned and helpful with the process.

I needed mortgage payment information from the past in a somewhat urgent time frame. Not only did customer service provide me with a realistic time frame, that was exceeded by them also flagging the urgency for the request. I received the needed information in a matter of days which was very important to me. This was a most welcome change from having to make continued calls these days for follow up. Good customer service is the key foundation to a successful business. Thank you.

Ocwen Financial Corporation needs to be closed. I always paid my mortgage ON TIME and when I tried to get it refinanced at a lower rate, I was given the worst treatment possible. I did everything I was asked to do and still did not achieve anything. I should have reported you to the Better Business Bureau. I wouldn't recommend you to my worst enemy.

Agents are very professional. Service fast and accurate. Courtesy is exercised throughout the conversation. I will recommend this company to anyone interested in a home loan. I am very pleased with the services I receive from OCWEN over the past several years.

My mortgage was taken over by Ocwen Loans Servicing, LLC from G.M.A.C. via business reasons. I had no control over the takeover which was translucent and informative. I verified my mortgage amount, any other charges to this account, i.e. insurance, and interest plus. I received good customer service and timeless returns on callbacks to me. Mortgage paid in full.

My mortgage was transferred to Ocwen in about 2012. The first I learned of this was through a phone message from them. Again, what was the company? I didn't even know. Then in 2013 I was laid off for the second time during the recession and I applied for a refinance. Could have faxed in, but mailed all the paperwork for safety. Then began the requests for my bank statements, over and over again. I always faxed them and waited at the machine for confirmation. Still the same thing, send in bank statements. I started writing things on the cover page with the documents, like 'someone has to actually get up and walk to fax machine and pick up the pages and put with application pages'. Still I couldn't get noticed. It was never reviewed to my knowledge and I struggled for years by not having the opportunity to refinance when I needed to.

They are easy to work with, patient, and understanding. If you answer their calls they will help you. Do not blow them off because you feel all they want is your money. They WILL help you in more ways than one.

Ocwen has my loan all screwed up. I applied for a modification and made ALL the payments. I got approved for a permanent modification again missing NO payments and now they want to foreclose on my home. Why? Because they did not credit my account correctly. Now they won't fix it. Stay as far away from this company as possible.

The gentleman that I spoke to was very polite and knew just what to do to help me fix my current problem. He also gave me advice on what my next step should be. He went ahead and gave me several phone numbers to agencies that may be able to help me, if I needed it. I really appreciated the kindness that I was treated with.

I sent a check to pay off 98% of my mortgage in April 2018. The check came back 30 days later with no explanation. I called. They told me I had to pay off the entire mortgage. I got the pay off amount resent another check in full May 2018. The check came back again 30 days later with no explanation. I called. They then told me I had to send a certified check and gave me another pay off amount for approximately 300.00 more. In June I finally paid off my mortgage. I just received a notice that my credit score went down because Ocwen reported me delinquent in May 2018 even though they had received the money and sent it back.

My loan maturation is October 1 2018. I was trying to get for the pay off amount and the procedure. Customer service representative was very polite and very helpful. She explained everything in details and she was very knowledge about the material.

The mortgage product is my husband's but I am the one that takes care of all household bills. Every now and then I have to call Ocwen to explain something to me or I just have my own question. I find everyone extremely helpful, courteous, and professional. When my husband mentioned possibly refinancing the loan I specifically told him to do it with Ocwen so that the servicing of it would stay with them.

They were always extremely helpful. When we were having financial problems Ocwen did not hesitate to help in any way possible to make sure we could maintain our home in good standing. I would recommend this company to anyone looking to purchase a home.

This company has held my mortgage for over 6 years and I can honestly say they're horrible. Every time I need something (once a year or so) I am reminded how horrible their customer service is. You can't get a hold of anyone. They never call you back. Their website is riddled with bugs. Recently I've tried to change the bank account that I auto-pay from but their website crashes each time I try to change the account. It's been over 3 weeks since I've tried to contact them and I get an auto message saying they'll call me back within 24 business hours. 3 weeks and still no call back. Then they randomly responded to one of my emails saying I don't have a direct-pay currently. Well, that's absolutely false. I've been auto-paying two times a month for 6.5 years. I'm honestly considering refinancing my mortgage just so I can get rid of this company (is that even possible?).

My experiences with Ocwen has always been professional, courteous and expedient! These are my ingredients for Great Customer Service. Every time I contact Ocwen every representative I speak with can handle any issue I may have at the time. Looking forward to doing business with Ocwen for a long time.

The reason I contacted Ocwen, was to report the passing of my wife. The person I spoke with offered condolences and sounded genuinely empathetic to my situation. They were knowledgeable about what I needed, and were able to handle my concerns without delay or having to put me on hold. While this may seem trivial to some, those that have been through similar situations will understand how much that means. My insurance carrier was the only other call that made me feel the same way. Other companies I contacted were cordial, but there was nothing really genuine in their words of concern, it was all business. If ever asked, I would recommend Ocwen to friends and relatives.

They are patient and listen well to my concerns. Gave thorough answers to my questions. Also offer to help any time. Considerate. I felt they were truly interested in my concerns. On a scale of 0 to 10, 10 being highest, I give a 10. They are very knowledge and very polite. I thank God for them and all good gifts. They have helped me greatly. I am grateful. Keep up the good work.

Our experience with Ocwen has been phenomenal. The quality of customer service experienced is exceptional. They have addressed our needs, no long wait time and you can understand the representatives.

Ocwen has helped me and my granddaughter so much. I have had financially troubles. I am taking care of my granddaughter. She has medical issues and with that and other things I am so thankful for their help I so not know What would have happened if it wasn’t for ocwen. Thank you So much for your help.

I was trying to find out information so I could avoid the bloom to see what options I had. I got an email with a payoff I got confused. I called and the lady that I talked to was very professional and answer questions that I was confused on. She also explained if I had any questions later on, "Please feel free to call." I did and she was kind enough to call me back and answer all my questions. Also stated later if I needed any help with anything again to call her back. She has been the best reliable person I've spoke with working for Ocwen along with the lady that help get me through on my restructure.

I spoke to them regarding my late mortgage payment. They were compassionate and showed empathy toward me which made me feel like my problem as well as my situation really mattered. They were professional and that mattered to me. They showed me that even though I was late they still appreciated my business.

I have paid 1,400 (more 1,500) the first year on a 76,500 HE. Plus had to pay over 7,000 to get started...for a person that lives paycheck to paycheck it isn't easy. Since I have other bills to pay including a 800.00 dollar mortgage. This is suppose to be our last month paying. Instead of 1,400 they want 6,697.00. I don't mind paying what I owe but not some amount that is totally off. Plus the maturity date for the whole 5 years was August 8th...but a month or so ago they took it upon themselves to change it to July 18th. I have kept every bank statement proving I paid 59 months. Since I still owe July's payment...The ** thing is I didn't even choose this company. The other mortgage company went bankrupt...in all this company has gotten a extra 50,000 out of me. In my opinion I think it is all about taking someone's home away. I think I should get a lawyer to check this out.

I got a call from someone at PHH mortgage informing me my mortgage payment was overdue. I mailed the mortgage payment on the 1st of the month. (Due on the 10th). They called on the 17th asking me for credit card information to make the payment good. I informed them I need to call the bank to find out if the check I sent had cleared. Called the bank right away and it had not cleared so I had the bank cancel the check and called PHH back to make funds available to them. They informed me that there would also be a $28.38 late fee and a $17.50 service charge for their collection agency.

During the years that I have contacted Ocwen services, they have been attentive, and have provided prompt options. When messages have been left they return calls in a timely manner and have been very professional in their assistance.

The representative was very helpful. The representative followed through with hardcopy that reflected our verbal communication, that I received in the postal mail. I am satisfied with my experience with the Ocwen representative.

I recently changed home insurance companies with a much lower rate and had questions whether the escrow account had been re-evaluated which would result in a lower monthly mortgage payment. The representative quickly understood the issue and clearly explained my options and suggested course of action. A totally responsive and professional experience. I wish all companies had such knowledgeable and customer oriented employees. Thank you!

Ocwen is the worse mortgage company my wife and I have ever dealt with. We completed a five year reorg late last year. All payments to Ocwen were made on time and after the reorg was completed we have made every payment on time. Things were going along great until last April when for reasons unknown to me Ocwen decided to back out five years worth of mortgage payments and then reapply them to our account.

I approached Ocwen about refinancing request to use our equity to help pay for a repair on the home and have extra in case it was need. Ocwen advised at first that they would allow us to refinance but not for extra - to save $120 on the bill. I could not understand why we couldn't use the equity in our home. Ocwen at first was great - but when we ran into concerns, Ocwen pretty much slammed the door. I even called back to leave messages requesting if we were still eligible for refinance even to make it lower and there never was a reply. We had approached another lender who has been giving us counseling and is to the point looking at possibly giving us another loan soon to use the equity. It would have been nice if Ocwen had helped us understand instead of turned their backs.

Ocwen was not the originator of my loan but bought it soon after I closed. Besides being late paying from time to time I had never had too much interaction with them. Lately I’ve experienced financial difficulties due to my wife’s illness and Ocwen has reached out to me and seem only too happy to help find a solution. It early on but I have confidence that we will find an amicable solution.

My family member, more than half the provider of the mortgage. Took very ill, we got behind. So now they won't accept our payment. They want this ungodly amount. We been there over 40 years. Ocwen doesn't seem to have any compassion. I don't have anyone else to turn or take me in. They said they will work with us. I am waiting to see. And why they close my Western Union account because I was late, if they are going to work with us? It's because they rather see me broken and homeless. I pray there is a God!

I highly recommend Ocwen Loan Services. They have great customer services and always finding ways to help homeowners with their loans. I have been with Ocwen for many years and have been extremely satisfied.

I had a very pleasant experience with the representative that assisted me. Each time that I have had to call in for a question or something that I needed to be explained I was always given the highest customer service without leaving anything unanswered. I believe that OCWEN Mortgage is by far one of the nation's finest Lending Institutions, and they all can learn by OCWEN’S practices because I have been with other lenders and all of the experiences were not the best.

The agent I spoke with was very helpful and very well spoken and informed. He did everything he could to make my experience with Ocwen under the circumstances very pleasant and successful and I truly appreciate that. He has great customer service skills, I wish more companies treated their customers as well, thank you Ocwen.

This has been a terrible experience and I'm so mad right now. First of all Ocwen added a "remark" to my credit report on Jun 3, 2018 stating "foreclousure initiation". I have not been late on my payment in nearly 9 years. I immediately contacted Ocwen to be given the runaround and was told TransUnion must have added it in error. I called TransUnion and was informed that they are record keepers and only add what the creditors send them. I spent hours on the phone because I wanted this mess off the remarks on my credit. I was finally notified by Ocwen that it was an error and it would be removed and the remark "loan modified" would be added.

I called yesterday to get a breakdown of miscellaneous fees being charged in the amount of $427.92. The customer service rep on the phone could not tell me, but said he would send me the breakdown. When I received it this am via email, I was in shock. SP Web Fees, Property Inspection Fess, as well as Property Inspection Fees (Exterior). I called a spoke to another customer service rep who sent my call to an "Escalation" rep. I asked her what is a SP Web Fee. She said it was a fee charged for using their web page to make a payment. I reminded her I was already charged that fee and it was paid when I made my payment, and I have my bank statements to prove it. She then said I was not being charged that again, to which I told her they were in fact charging me that fee again because I was looking at the statement they just sent me. She said I was not and she would not "argue" with me about it.

We have been through a terrible time for more than a year and a half with my wife's medical issues and have been unable to make a house payment due to the loss of her income. Ocwen has been so helpful and patient during this time and we can't say thank you enough.

I have been dealing with various Ocwen reps for several years. My wife and I are in an active Chapter 13 bankruptcy. We did not declare our home in the bankruptcy and have continued making our monthly mortgage payments in a timely fashion. We have never been late or paid a late fee. Ocwen has lost our mortgage twice in the last 10 months. We have had to issue a "stop payment" on our check which cost us $35.00 and then re-issue a payment. The most recent episode was with our May payment. We mailed our May payment on April 30th and it never was credited to our account. This time I decided to not stop payment on the check mailed on April 30th to see if it would arrive. It never did. I finally stopped payment on that check, at a cost of $35.00 and mailed two checks, one for the May payment and one for the June payment.

As you can see in my previous complaint on 5/28/18 the Ombudsman got involved. They were given bank statements, credit reports, VOM, and Credit Report History proving that there is a reporting issue. Today 6/5/18 I get an email stating that they are not fixing the errors... yet this is what I get “In the event you believe Ocwen has made an error in the credit reporting of your loan or that the above mentioned months are not the months in dispute, please provide us with a copy of the credit report at the address provided below. Please include the following information: Identification of which month(s) and what reporting is being disputed. Explanation of why this month(s) and reporting is being disputed. All applicable evidence showing that your payment for that month(s) was received on time or that the information we reported was incorrect."

When I bought out my co-owner of our 2 family house, PHH was who I turned to and they made the whole transaction effortless. A few years later when interest rates were lowered I refinanced my mortgage and again they made it a stress less experience for me.

I refinanced my mortgage through OCWEN in 2007 and it was literally the best decision ever. I have NEVER had a negative interaction with any employee and everyone is so nice & helpful. I would recommend OCWEN without hesitation. They really do care about their clients.

My principal amount payoff is $19,000. My grandparents are an elderly couple that I took care of in their older years left me their house and generosity for taking care of them. When I went to go sell the house I called to get up pay off seat and they said I owed $36,000. $14,000 + Financial charges this amount of $36,000 has never been on a statement. I have gotten myself into a lot of trouble now and I tried to ask him about it. They spoke to me like I was very stupid. I tried to explain if it's not on the statement how would I know.

I never had a problem with this mortgage company. I have been with them for the last 6 years and never had a problem. At one time they were calling after I had made arrangements and it annoy me, but after explaining that it was due to the computer doing auto dial, and each time they were pleasant to explain the procedure I accept it and never was bother after that. I always pay when I get my social security check and I get a confirmation quickly after paying. I never had a problem with Ocwen and I would consider them excellent.

Ocwen has been my loan servicer since 2009. I have struggled at various times over the years and came perilously close to losing my house. But the representatives always communicated with me and shared options with me. I am grateful.

Awful experience. They stole our money and could not find it. Tried to modify our loan. They took over 6 months and just played us so they could take our house. All you talk to are foreign people who can't speak English. Thanks to them we are homeless.