NewDay USA Reviews

Colby was the best I have ever worked with regarding my refinance, very professional and answered all my questions. Application to close took 15 days, which is remarkable. My new rate and payment have made me thankful I went with New Day. I made the right call. Thank you.

June, 2019 [13 months ago] we bought this house at a low [4.50%] cost, but New Day USA got me almost a half cost loan [2.75%] for a replace mortgage! Now we will pay about $160 each month less than we were - so we are saving way more with a NEW 30 years than the OLD 29 years would have taken, by a lot!

From start to finish communication was top notch! It was so nice to deal with the same agent all the way through. He was very professional and courteous. The best part is we're getting a better rate, with no immediate money needed out of our pocket!

The VA streamline process was very fast and simple to understand. And the interest rate was even better than I expected. Closing was fast too... closed 2 weeks before expected. The whole process was 3 weeks, start to finish & Joe ** was a great help throughout.

Kevin ** was most helpful and professional in handling our paperwork and explaining the process, while answering our questions. All went very smoothly and timely during the process. Thank You Kevin and also Thank You NEWDAY!

Seamless and easy, would recommend it highly. Never had to leave the house to close, we really appreciated the professional job that our account manager showed through the whole process. We will save a ton of money with the lower interest rate.

Paul was very professional but he was very friendly and nice. Made me feel right at home. Thanks Paul and New Day for a great experience. I will recommend New Day to all my veteran and military friends. Smooth and fast.

We were skeptical before contacting New Day USA for an IRRRL refinance. Our concerns were put to ease once we made first contact with a representative - Franklin M. He was very professional and yet human. We got the refinance numbers we needed (lowered interest rate 1%) and the process was complete in under three weeks! It was a flawless process and fast.

NewDay made this process smooth and efficient. My VA loan was refinanced from 4.25 to 2.375 in 3 weeks and is saving me $250 per month. The customer service is first rate and I could not be happier. Thank you!

The process up to the loan process being complete was great. Excellent communication and lots of follow up. Process was fairly easy and stress free. Only complaint was there was zero communication once the paperwork was signed. From that point on I didn't know if everything was set or that my mortgage was paid off until I checked my bank, and I have no idea how or where to set up repayment of my loan with New Day. Is there an online account? Can I set up autopay? Will I get something in the mail? Etc.

I waited about 3 months before I decided to give them a call. Wished I had done sooner. It was so easy I did not have to leave my house. A closer came to the house and she was great. The hold process took only about week but everything was handle online though my email. The only calls was to keep me inform on what was happening. Thanks to everyone who helped me out.

Chris ** was superb in every way, through the entire process and we would recommend him to any Vet. Closed our refinance in less than 30 days. We are very pleased. All documentation was accepted without problem and doing the Streamline refinance was a breeze.

Emily, was great. She kept us informed on every step Of the process. I would recommend her to anyone who are interested in purchasing a new home. This process was a lot different than the company we had first tried. They start out fine but then we heard nothing from them for months. Keep up the great job Emily.

It was a great experience working with New Day USA refinance. they talked me through the program with no or little problems getting all the information to complete the transaction in a timely manner as quick as possible. I will be glad to recommend anyone who ask about this company and my thanks to Chad M.A.. ** for his help in completing this transaction.

I saw a commercial on television about New Day USA and I called them to see what they can do for me. I talk with Benjamin Thomas **, who was very polite and professional. Within 2 hours, he quoted a 30 year Home Loan and with a lesser percentage rate. I accept and I am extremely satisfied. The process was smooth and understanding. Closing was easy and without pocket cost and I was very happy with the entire process. Thank you, Ben and NewdayUSA.

Our service was quick. However, the fees are excessively high. We will take 5 years to recoup the cost of the high fees. Nick was nice to work as was Jamie. Process was quick. The only pain was the high fees.

Great customer service and great experience for me. Employees made the whole process as smooth and easy as I could have asked for with what is happening in this year of 2020. All around great customer experience! I would recommend them to a friend.

To be honest my husband and I were a little leery about the whole over the internet re-fi but it ended up a very easy and quick process. My account manager was readily available and helped us every step of the way.

We refinanced our home and the whole process was so easy and quick. Our loan processor, Ms. **, was so helpful and guided us all the way. We can only recommend her and New Day USA. It was the best experience ever!!

Couldn't have imagined it ever being so easy to refinance. 2.37% interest. Rep was nice, helpful and knowledgeable. A phone call everyday to keep updated. Documents needed were accepted via text or email as I didn't have fax ability. I would recommend New Day USA to anyone. With covid-19 closing was done in my home.

We have refinanced our condo and wish to let you know that the process was especially good. Mr. Kevin ** took us through the process with outstanding efficiency and help. He was 100% supportive and kept us totally informed and advised us completely as to what we needed to do. He responded quickly and completely to every inquiry we had. No representative of any company we have dealt with has been more helpful and responsive.

New Mexico wants blueprint-map of dwellings. It took you folks too long to ask me for it then insurance where you wanted your name on paperwork to long. My neighbor (Mr. H. **) started after me and got his approved -completed before me. I am not happy.

I have been working with Kyle ** and he has been very thorough and professional during the whole transaction. I would recommend him to anyone!! He has been very timely with everything he does. I have several veteran friends and would recommend him to all of them.

The application process was understandable and fast. The agent provided timely responses to questions. The closing process was convenient though I was out of town. Notary was sent to my out of town location. Provided hard copies of closing documents.

Our dealings with Taylor was very pleasant. Taylor answered all of our questions and made the refi very easy. We liked the rate and the 30 day escrow. We waited to refi the house, for all of the advantages that we received with your New Day Loan.

The experience was great. Everything went smoothly from beginning to end. I would highly recommend New Day USA to anyone in need of a home loan. Everyone I came in contact with was very helpful and attentive to all things pertaining to my loan.

I was told from the start that a single person would be handling my loan/point of contact and that I would be continually updated on the progress of my refinance. At one point after not hearing anything I received a letter notifying me that I had not submitted the requested documents which I had actually electronically submitted the same day they had been requested. I received a call the next day from a different agent saying that I had not submitted the documents but while on the phone he looked at my file and saw that the documents were there.

Was working with Dakota, Very nice man. Helped us out with everything. A while into this I could not get ahold of him. Keep on calling and leaving messages. Called more time got ahold of other people and they would leave message. No call back. Finally got ahold of a gentleman who gave the message to his boss. His boss called me and I told him what was going on and his boss turned me over to Ben, Finally found out that Dakota was transferred. After Ben and us talked we got on the same page and did not have a problem after that. The only thing that I was concerned about is not getting connected when Dakota was transferred from away from us and we did not get anything done for about 6 days. Other than that I will recommend to any of my veteran friends to use you. Thank you for everything you did. Also Ben is one very nice person to do business with. He is a credit to you business. Again Thanks.

Dates to sign were 2 weeks off. Initially I did not hear/know that was tentative and had plans to travel. Finally 2 weeks and 1 day after initial date I signed. I am now out of country. So it all worked out

This was a comfortable experience. Things moved along at the pace it was explained. Do to this pandemic we all are experiencing still our closing date was twenty one days! I want to thank Mr. ** for his great professional skills!!!

The title company caused delay after delay through its inefficiency and inconsistencies. The loan closing that was originally estimated to be held on July 10th did not take place until August 21st. I am a quadriplegic and cannot sign all the documents in the closing package, therefore I asked them to draw up a POA for my wife to sign for me. The title company said that they could not prepare one, so I made two different ones, both of which were refused by them. They finally prepared one, which is what I asked for in the first place.

Our experience with New Day, and with Antonio ** was excellent. He always did what he said he would do, when he said he would. He kept us informed the entire time and we received the loan we were promised. We are very glad we decided to use NewDay rather than any of the other 50 or so offers we received.

Very helpful & courteous. Highly efficient. Informative & polite. Returned phone calls as soon as they got my message. Appreciate & enjoyed working with each person I had contact with. They made sure I understood everything. Would recommend them to another Veteran. Thank you.

Refi delivered as promised about a week early. Sean **, Loan originator provided excellent service, very knowledgeable and answered all my questions. Simple, easy process as advertised or better. Closed out of state while on work travel through notary system that was painless.

Derek was a real pleasant person, very considerate, apprciative and responsive to all my questions and concerns. Asset to your company Sir. Your advertising is outstanding. Previous contacts with New Day Sir all have been very positive. Thank you again.

I refinanced my home to take advantage of the lower interest rate. The closing date on the refinance was 12 months from the closing date of my initial purchase of the home. So there were quite a few items that did not need to be performed for the refinance process. That made the refinance a lot easier and quicker. NewDay USA representative was there whenever I needed him and provided the answers to my questions quickly. NewDay USA is the company to go with if you are refinancing your VA home.

Mr. Ted ** was an excellent agent. He kept me informed during the whole process. I have used New Day before and this time around the process was easy and smooth as silk. My sister also used New Day and her and her husband were very pleased. I would definitely recommend New Day to all my friends.

Very easy and efficient process! The young man helping us, Chaz, did a great job! We would very highly recommend using New Day. Thank you for sending us the information about refinancing. It was an easy decision to make. Much appreciated! It's nice to know being a veteran that people care!

Response to our application was timely, efficient, and non-threatening. We shaved one percentage point from our interest rate. The agent handling the loan was pleasant and knowledgeable. It took very little time to be approved, and just a few weeks to process. We signed at the end of a month.

So thank you for everything, I’m a disabled veteran and I love customer service and I want to thanks associate TONY from New Day USA for his patience and customer service. I called new day because of the low interest rate and Tony expected what was my best way to go about refinancing my house. He keep in touch with me on my email and phone number on what was my best option. He is definitely a keeper as a employer and definitely deserves a raise.

I am writing to say thank you for the great service that you provide to veterans. My family and I appreciate New Day and all its great staff. Our account executive Emily ** was absolutely fantastic. Sincerely, Michael F. **

Loan officer was available to help in any questions or concerns we had. He was willing to help in any way possible and would walk me through step by step. He provided me with all phone numbers that he could be reach at. Thank you all. God bless the USA.

Previously I was partially involved with another lending company that assured me that 2.5 percent would take several months to obtain, so go with their 2.75 after nearly 2 months, guess what, was approved and received my loan thru your company in less than a month. Thanks.

If you would have told me how easy it would be to do a streamlined refinance I would have not believed it! Emily, and the whole team at New Day USA provided outstanding service. The notary, Marshall, also provided outstanding service. Thank you so much, we really appreciate it!

My initial phone experience with a man from the closing company was negative & he actually hung up on me when I questioned it his was a spam call. However, the closing lady who came to my home was thorough & efficient. Also there were several unexpected phone calls before the closing that gave the impression of being spam.

Very professional and great follow up. Helpful, informative, fair, nothing really more to say but thank you. I'm glad that I responded to the mail I received in the mail. It was well worth it. Would recommend to any veteran out there. Very satisfied with the people at New Day USA.

Overall, loan process went fairly smoothly. I would have appreciated a bit more loan application status. E.g., Why were original loan closing dates actually a month later than first estimated? Any such information would have helped me in my personal budgeting applications. Note: Assigned notary agent was well prepared, prompt and very helpful.

I have nothing but the best to say about Account Manager EMILY GRACE **. Aside from being one of the most pleasant people I have ever worked with, she was extremely helpful during every step of the process and was very knowledgeable. There was never a question I had or a situation I was unsure of that she was unable to answer fully and immediately.. I WISH HER THE BEST!

NewDay, Your rep Cole ** was great. He kept me informed during the whole process, my process was actually better in the end than I had predicted it would be. He was polite and consistent in his updates and when he said something would happen, it happened. I closed and was very pleased with the result.

Hi my name is Angel, New Day was great with process of loan and also answered all questions I had. Process was fairly quick and for close they were there every step of the way. Everything worked out perfect at the end of the loan process. I would recommend New Day to other veterans.

We had to payoff an IRS Lien to refinance. I felt getting my wife on the deed could have been quicker. My wife and I are glad we chose you to help us and I would recommend you to others if asked. All things considered I would do it again.

Mr. ** was kind, and patient with my questions. BUT---When the loan got to Underwriting they held up the process for, my opinion, stupid waste of time. I have owned three homes over the past 27 years AND have NEVER missed a monthly payment. But Underwriters went back 2014 when I refinanced then and like this current loan I don"t have to make a payment this Sept. first. But they wanted me to write a letter to my past Mortgage Co. and have them supply a letter confirming this situation. After telling them I wasn't going to waste my time or theirs weeks later Underwriters requested I sign a loan paper stating I was aware of a skipped payment. PISSED ME OFF. Again, I have never missed a payment and I'll be setting up automatic payments with New Day USA.

Great experience, Cory was very helpful and kept me well informed every step of the way. Every one of New Day employers that contacted me was very knowledgeable and made sure I knew what was happening. Closing at my home was smooth and everything was explained to me very well. Only problem was I told Cory I would like Tatiana to close my loan but he said she had other engagements.

Brendan Toliver **, was extremely helpful and made the process go smoothly. He was exceptional at keeping me updated and informed on what to expect during the process. He also answered all my questions in a timely manner which eased the worry I had during the process.

I thought the whole process was super easy. Craig did a great job of helping and guiding us through the process. But, truthfully, I'm a Navy guy.... I've have been on staffs of several Admirals during my Navy career. Every one of them took good care of me during my time on their staff. I firmly believe RADM Lynch will do the same. I have complete faith in him and in NewDay USA.

Jeremy was great. He responded quickly and ensured I knew what was needed. He talked me through the online process. The process went quickly, smoothly and efficiently. He wanted to reassured me at every step. The terms were good. The closing went quickly and professionally. I will recommend NewDay.

Considering that Covid-19 played a part in the approval process, and it took longer than usual, Kyle did a good job keeping us abridged of the process all along the way. When the new loan finally closed, everything was spot on, just as promised. I would highly recommend your company to all veterans.

My closing was 1 August. I had to resign one page the following Thursday, 6 August. I still have no confirmation that all my paperwork has been accepted and this refinance application is complete. I have a timeline I have to work within and having this continue to drag on (I was originally given a closing date at the end of May) is more than aggravating. I could not, in good conscience, recommend that anyone go through with this if the experience was anything like what I have had.

This was by far the easiest home finance transaction I have ever done. Your loan rep Marshall ** kept me informed each step of the way and the in-home notary service was much more convenient than having to drive to a location for the closing paperwork. Thanks for your work with Veterans!

My refi went very smooth and I was so pleased with the entire process. Michael and Rob were very easy to work with, they explained every step to me and made it a very pleasant experience. I had a very unpleasant experience with a different mortgage company recently and was a bit leery to contact New Day USA but I am so glad I did and I will surely recommend them.

Overall, we were generally happy with the whole process. However, our final quote ended up being $100 difference (out of pocket for us) than what we were initially quoted. That seemed like a lot to us and especially since we were quoted a much higher amount that we would be saving. There were several times when we emailed back and did not receive a response. I think it might have to do with volume, but we did expect responses. Lastly, we were told that we would be receiving $400-600 back in escrow and have not heard anything about that. We are hoping that we will be hearing from the company sometime soon. I just think communication should have/could have been stronger. Otherwise, very satisfied with the process. Thank you.

My refinance of my home went great. Everything I was told were the truth. The timeline for my Document was great also. I would like to thank everyone in this process for a great job. I would tell all my Army friends about Newday and what they do for Veteran and active duty Soldiers. If I ever need to refinance again Newday will be the Company I will use for this business. Thank you again for your service.

This was the easiest financing process that I have ever been involved in. The process is quick and easy, started on 6/30 and signed on 7/30 and the current mortgage was paid off on 8/10. Everyone was super professional and friendly and best of all, I did not have to leave the safety of my home to sign the documents. Great job to all! Thanks!

Everything went well. The only issue was a slight delay with the title company acquiring the tax certification. Otherwise it was an outstanding rate. The refinance manager was helpful. The notary was on time and helpful with reviewing the forms. The process was relatively smooth.

The process was quick and easy! Joseph the person who handled my application, was very polite and knowledgeable. He made everything very easy. He answered all my questions. The whole process took less time that we had intended. I would definitely recommend this company to anyone who wants to refinance their mortgage. I got a wonderful rate!

Xavier ** was my loan contact. He was great and very friendly. Also the young lady who had me sign the closing papers. Xavier answer all my questions. Everything went smoothly and I am very happy with the outcome. Enjoy working with them. Hope this helps. Thanks. Ayanna ** was very helpful too.

NewDay USA continued to ensure us the closing was on schedule then had problems with a form just a couple of days before the closing. They had the forms for about 3 week prior, then claimed the VA would not allow 100% or the 95% we were seeking and dropped the loan amount - - delaying closing again. During all this NEWDAY USA proceeded to get a new payoff quote every two weeks and it was being charged to me at $30 each time even when the original quote included a rate to calculate if more time was needed. When they knew closing was delayed over 30 days, they still got a new quote every 2 weeks.... Do not use NEWDAY US, they will cost you in the long run.

All names except 1 had F not E that needed a line through changed to E in document. Signer was very polite and rechecked to make sure all done correct the first time. Scott has been very helpful during the whole process. Glad to have this help with solving my financial problems.

Nick was totally professional and knowledgeable. Every time I had a problem or question he was right there. Closing went on time and smooth. Nothing much else to say. I would highly recommend you to everyone.

Shay at New Day was easy to work with and the whole process was very simple. The notary even came to our home for signing the paperwork. It was also nice to refinance with a smaller company, rather than the big bank we were with. My wife and I felt more appreciated. Thanks!

When my military credit union was unable to assist me with a VA streamline refi, NewDay USA came through. It was quick and easy and the customer service was amazing. I would recommend NewDayUSA to all homeowners that qualify for a VA loan for a first mortgage or a refinance to a lower rate.

This is my fourth time purchasing or refinancing a home. Your customer service is excellent! I have no complaints. I would like to thank everyone who worked with me throughout my refinancing. Most of my communication was with Josh **. He made the process so much easier than any other time that I refinanced. Josh explained every step of the way in detail, so that I could understand the process. Thanks!

Julian was very polite, friendly and professional - Treated us with dignity. Easiest and best refinancing and closing process ever... A great experience and a great money savings. Thanks for taking such wonderful care of us veterans. I smile each time I watch NewDay commercials on the TV...

I would recommend this company to anyone. They made me feel like I mattered and I was serviced above and beyond. The process was seamless on New Day's end. I was updated almost daily to what was going on and where we were in the process. Everyone that I dealt with was an absolute pleasure.

When I originally contacted Newday USA on 12 June 2020, many claims made by your agent were not accurate. I was told that I would close between 7 - 10 July 2020, and that I should not make my July payment. Communication with Mr. Seth **, my assigned New Day agent was poor at best. He seldom returned phone calls or e-mail messages. His cavalier attitude about incurring a late fee on my current mortgage due to his failed promises were contemptuous.

Taylor was very good. She stayed on the loan and took the time to find out what paperwork we needed. The first guy we had keep saying the DD 214 would not work. We needed a brn22 form the Army national Guard. After Taylor told us we needed that form, I emailed it the same day and the loan was done. Thank you Taylor.

The best experience I have seen to date. Our account executive, Corey ** was simply outstanding. Kept us informed, made the process simple and easy. There were no issue with our refinance process and closing. Corey was always available & responsive when we had questions. I will definitely share this experience & recommend New Day to my friends. Our closing agent was on time and detailed.

Steve ** was my representative and I can’t say enough about him. For over a year he helped me every step of the way even during these trying times. Steve earned my trust and always made sure I was informed about every detail. With his help and guidance I was able to secure the right mortgage for me and made finding and closing on my new home. Anyone who Is Lucky enough to have Steve helping them will be in good hands. Thanks Steve.

May 19 to July 23, 2020 was too long a process. I see no reason that we had to close out our home equity loan with another bank. We had it for 10 years, never used it and now we'll have to go through the process to get another one.

Admiral, I had a great experience with New Day. Xavier did a super job processing the loan... and he maintained constant communications with me throughout the process! In summary, he did it professionally and expeditiously! The only issue I had was that I would have like to get that 2.25% loan you talked about in the flyer your company sent me!

Anthony was our loan officer and did a fantastic job. He walked us through every step of the process and explained all the details of our loan application. We could not have asked for more and greatly appreciated his time, energy and dedication to making the experience a positive one.

I have use New Day twice...They have been very helpful and fast at processing my loan...They have helped me through the whole process...I would and will definitely recommend them to my family and friends. I will definitely use them in the future for a new home purchase or a refinance....

Hi. This is the second time we did a refi with you guys, this one took a long time due to the virus. With that being said, it seems like you don't trust us vets to pay on time etc. This is the second time that before we made our first payment that you guys sold it to another company.

It was a pleasure to work with the NewDay team, especially Craig **. He was very quick to answer all of our questions and was very quick to respond to emails and phone messages. I don't believe that the process to refinance our VA loan could have been handled more quickly and efficiently. I have already recommended NewDay to one of my neighbors!

$616 dollars overpayments.

NewDayUSA was an awesome company to work with getting refinanced. Great communication, very helpful, very easy to work with, answered every question I had. Everything went smooth every step, always keep informed every step of the way. I Would recommend NewDayUSA to anyone that is looking to refinance. Great Company for Veterans.

I thought the overall process with the mortgage rep was quick and easy. Was disappointed that the loan was transferred before my first payment was due and that I had to cancel an autopayment with Newday and create another one with Freedom Mortgage. Was not told that my mortgage would be transferred.

Everything went smooth from start to signing of paperwork. However, I have been given a website or information on how to pay with auto deduction. All I know is my payment is due August 1, 2020. Where do I send it? Can I do it online? Is auto pay available? I hope someone will reach out to me and answer these questions.

Christine ** helped us through the process of purchasing our Condo. She was amazing! This was our first home purchase and we are older retired Air Force couple. She assisted with all the computer work, which we were not up on dealing with, she was patient and very kind, Our residence was not VA approved and she worked with our Condo Association and got that taken care of for us. Megan joined in towards the end and was great too.

From the minute I got the phone to the day of signing all was easy and Cole took care of me. I'm glad I went this route to refinance my home. I would highly recommend using them for your VA loan. Thank y'all for the expertise and the easy process of my refinancing on my home.

Dylan ** was very good from start to finish. I appreciate all he did for me. I would definitely recommend to all my veteran friends to you people, you're the best. At closing, the notary Karen ** was also very professional. I just want to tell you thank you very much.

Ok, the communication I had with loan processor was poor and rare. Took at least three to four days to return a call or answered an email. The final closing documents different than ones I electronically signed just a few days earlier. Never informed me about it. Call yesterday. Still no kind response. I informed him about my tax increase but still sent me numbers he knew wasn't going to hold. No. I am not recommending. I am sorry.

Veterans Streamline REFI. New Day was awesome. Our associate was Emily who help us get locked into a great rate and she kept us apprised of every development up to closing. I would definitely recommend anyone interested in refinancing their mortgage to give these guys a chance, A+ service from start to finish.

We worked with Kayd **​ to refi our VA home loan. Kayd was very helpful and kept us informed all the way through the process. He made it easy to understand and to get and sign the needed documentation. The closing was also simple and fast. I highly recommend this to any Vet.

NewDay gave me exactly what I was looking for which was a lower interest rate. I had talked to another company and was basically told to keep paying my current payment. There was nothing I could do?? When I called and talked to NewDay they were more than willing to help me. Thanks.

Our experience with Jade ** was excellent. She closed our loan in a timely manner and kept us informed during the processing. We were disappointed that we could not get the lower interest rate which dropped in the middle of processing the loan but we did lock in at the rate we received.

Tom - I was generally satisfied with New Day, however there are a couple of areas that could use improvement. Your people told me to call if I had questions - I did on 3 occasions, but by calls were never returned. Your people never seem to be "at their desks". E-Mail responses also seemed to take longer (as in next day in most cases), and loan approval took a few weeks as opposed to the advertised few days. I still have an open question as to how to set up for automatic payments of my loan from my NFCU account, but that phone call from over a week ago has still not been answered. There seems to be little to no follow up on customer satisfaction by your staff. In the end, the mortgage has been refinanced, I am saving money, but your people have left me with a "fire and forget" impression. I know you want to do better than this. VR, Dave Antanitus, Rear Admiral (retired)

I really enjoyed my experience with Bryce **, but it was kind of unsettling to me when you changed agents in the middle of the loan procedure with Justin **, he wanted me to do everything over again even after he asked me to do certain things, I had to remind him that I had already done as he asked. He was terrible about staying in contact with me and I worried that the whole thing was going to fall apart. I notice that the tv ad had changed from saving $2000 a year to $3000 a year, when I asked Justin about this he said 3.75% was the best thing for me? I then discovered the rates had dropped to 2.60%, why wasn't I eligible for that rate? While I am still grateful, I still wonder about the rates.

Absolutely loved the ease NewDay USA made refinancing our VA home mortgage. It was impressive to have one Account Manager (Mark **) who was so knowledgeable and constantly available to us through the entire process. All paperwork was digitally signed and final paperwork signed in the convenience of our home. We feel we made the best decision to refinance our VA loan through NewDay USA. Thank you! LTC Samuel and Stephanie **

Told 1 point fee and 1 point discount rate reducer. 1 POINT is completely reasonable. YES, the 1 POINT DISCOUNT is actually another FEE and in reality is just another 1 POINT FEE IN DISGUISE!!!! New Day gets a rate from the actual lender, up sells that rate, then In Turn charges you to BUY it back DOWN to the original RATE THEY GET FROM THE LENDER. They Charge 2 points. Yield spread is what it’s called. I got a 3.25, told that includes a 1 point rate reduction lol DISGUISED IN BS. Again it’s a FEE.

I had filled out a short questionnaire on the New Day website. Moments later Jesse called me and explained my options available. In just a few minutes I had made up my mind that I would be in good hands with New Day. Jesse had explained what the steps would be, as well as sending documents to me for signature. I have, and will continue to recommend New Day.

New Day USA was very professional. Had very good experience. Loan was approved and closing was a week later. Fastest that I ever had. Would recommend. The process was easy and the people working on my loan were very helpful. No problems in getting answers to questions about the process during and after closing.

Everything went smoothly with the application process for the most part. There was a slight glitch partway through concerning the duration of the loan, but it was quickly set right. One item that still concerns us is that we still have NOT received a copy of the closing paperwork from either the notary who visited our home or the title company.

Was served very well and this was my second time I refi. Got a great rate and real professional. Everything went according to plan and I have a lot of money. Got prompt attention and I could not ask for anything better. Rate was good 2.75 percentage. Save ninety a month. Plus no mortgage to pay for two months.

The Loan process took about nine weeks to complete, due to unforeseen issues with the Title Company in Texas. Our Account Manager Joshua ** did a five star job of keeping us informed and providing the necessary advice to complete the transaction. Thank you for providing us the opportunity to obtain this loan during such tumultuous times.

The whole process was pretty simple and straightforward, my rep responded to my calls and answered all my questions. My only complaint would be as the signing was coming to an end I thought there should have been a little more communication. After signing the documents with the notary I was never notified that everything was finalized.

My Account Representative, Evan **, was fairly easy to contact at the beginning of the process. However, about a week prior to our scheduled closing I tried to contact Evan with no success, even when I left him messages and sent him emails. Then, I called the New Day customer service and the first couple of times I called, they said they would contact Evan and his manager to have them call me, but they never did. Finally, the day prior to my scheduled closing, I contacted customer service again and told them that I needed to talk to a manager ASAP, and they put me in contact with Ben ** who was able to take over my account and get my refinance closed almost 2 weeks after the originally scheduled closing. I’m not sure what happened to Evan ** or his manager, but there should be a better way of ensuring all customers' accounts are being actively worked, especially after multiple calls to customer service.

The account Executive I worked with, Marshall Luck ** was extremely helpful and explained the entire process. He kept me informed and answered all my questions. The closing went smooth and was conveniently conducted in my home. The process was timely and relatively easy. I would recommend New Day to all the veterans I know and work with.

The people of NewDay are the best people to work with during the buying or financing of a house. They always keep you informed of where you are in the process. Mr. Matthew ** was of excellent help during the whole process. My family and I wouldn’t trust anyone else with our affairs. Ty Matt and NewDay.

Joseph ** started my loan on May 7th. Kyle ** called and left me a message that he was taking over the processing in late May and advised on May 28th Kansas was having some delays. My insurance company advised that New Day was covered starting June 4th but I had still not heard anything from New Day. Got a call and was advised that the notary would be at my home to get signatures on June 17th and would stay on the porch and just pass paper back and forth. She was not told that and had no mask/PPE. Received a Post Consummation Closing Disclosure by e-mail from Michael ** and I printed and mailed back. Talked to Kyle after mailing and he said everything should be wrapping up. It is now two more weeks and I have heard nothing. It is a new month and I do not know where I can contact you on a website or how to access my account. I know nothing of how I get my old escrow so I can apply it to my new principal.

To your New Day USA Team they were helpful, knowledgeable and on top of their professions. A no hassle experience. From a retired Navy Chief. This process was an “ask the Chief” type moment in return for me. I would like to thank your team and wish you success in the future.

Think NewDay USA could not have made this transaction so easy and everyone knew what they were doing. My thanks to Mr ** that started the paperwork and his effortless in conducting business for me and New Day USA. He is an asset to your company. Again I say thank you for my experience.

I am very satisfied with my relationship with the Account Manager that guided me through the process of refinancing my home. Although there were a couple bumps in the process the Account Manager was able happily smooth them out to a final conclusion. Thank you Anne **. I would happily recommend NewDay to my friends.

VA refinancing - First I would like thank the good Lord for guidance, second Mr Armani ** for all the help with documents and the great communications between us to get the refinancing moving smoothly all the way to the end. Never dreamed of interest this low, thought only for people with perfect score. I greatly appreciated the NewDay USA for making this dream come true, God bless you all and have a blessed day. Jon.

I want to commend New Day for providing a most wonderful refinance experience for me during our process together. Cole ** was extremely helpful and professional. During the process he kept me abreast of what was needed and was patient as we decided how to move forward. I will definitely recommend New Day to my veteran friends seeking to purchase or refinance.

I started off with one guy. I'm glad he left. I didn't like him. The next guy, had the same first name as the first guy, Nick. I thought it was going to be another unlikable person, but the second Nick was better. He did call me back and kept my case moving forward. I didn't like that it took awhile to get a response when I asked to get a lower rate when rates dropped. It was as though I asked too much when my goal was to get the lowest interest rate I could. I did close, it's done, but it was not the smoothest ride. However, I didn't crash either...lol.

Ms. Tayler Reno ** is the Account Manager who assisted me throughout this process. She was very professional and knowledgeable, I'm completely satisfied with the help she provided. I would gladly recommend NewDay USA to any of my old buddies who is looking for a low % Mortgage Rate right now.

My VA loan refinance went very quickly and quite smoothly. The few questions that I had were answered quickly. My loan advisor was very knowledgeable and polite, and with his direct phone number that he provided, always easy to contact. The one improvement that I would suggest is to provide an online means for making the mortgage payment.

Easy and assistance in obtaining new loan was great. Cody Jeremiah ** was exceptional and very patient and helpful in getting us through the process. A certain amount of paperwork is required, but the process sure generated a lot of it. Recommend reviewing the amount of paper generated and try to simplify it.

There are not enough words to thank Patriva but thoroughly professional and personable are among them. From the first phone contact I had with her to the last one she was clear and efficient. I am glad I called NewDay USA and that Patriva answered. My loan rate went down 3 whole percentage points, wow!

Everyone was very professional and made the process relatively painless. The only hiccup was having to reschedule closing because one of the notaries became ill the morning of. As it turned out, it was perfectly all right since we had not scheduled anything else for that day. In addition, on the original date that we were supposed to close, we were advised that the closing company had failed to acquire a notary for closing so we had to reschedule to another day.

Went through 4 different agents and took over 2 months to finalize transaction. Was ready to give up when deal was finally done. I did get lower rate but it was a hassle. We have to remember that this at a time when Corona was at its highest so make your own conclusions.

There were some delays due to the Coronavirus restrictions. We missed our target date and extended later than anticipated. We had a lot of communication with our agent who was great. He knew what we wanted and worked to get it done. Ultimately we got it done, and we were very pleased with where we were at. As a veteran I appreciate what NewDay USA is offering us, and I look forward to working with them in the future. Thank you.

I refinanced my home June 2020 and had a fantastic experience with New Day USA. I received a great rate and there was very little paperwork on my part that I had to supply New Day. The representative for New Day that I worked with was great, if I had a question he would get right back to me and always had the answer.

Joseph was my agent throughout a VA refinance. He was very professional at all times which instilled confidence on my part. He always honored his promises and was available to contact at any time. Being a professional myself I can tell you that he is a real asset for your company. Thank you Joseph.

Outstanding experience! This company is prompt and very efficient in all that they do. This is one of the best experiences that I have had! Very easy process and very professional people that help you out. I would highly recommend New Day to all military! If I ever finance again I would you this company!

Was extremely pleased with the professionalism and patience displayed by your associate. She guided me thru the process in a with true professional manner. I truly enjoyed the experience and would highly recommended her to others. She is a credit to her profession and a real joy to work with.

My NewDay experience was absolutely nothing short of a miracle. I have been trying to refi for years but due to past credit issues, bad attorneys and the market crash I would always hit a dead end. 2020 started out to be more challenging than any other year. I had to fight for my life having 2 cardiac arrests and a coma to follow. I contacted NewDay while in the hospital. Thinking that there was no way I could get refinanced I just stopped communicating.

Received 2.75 interest rate which is a considerable reduction of our previous rate. Very satisfied with the process from beginning to end. Although we had several other loan companies desiring our business, we were comfortable using New Day because of past dealings. Truly a stress free experience without any snags or delays.

My final concerns are if and when my loan will be sold to another finance institution? I understand also that my mortgage payments will start, on 08.01.2020, please reconfirm with an account number???

I would like to applaud the efforts of my service representative Mr. Neil ** for his extraordinary efforts in assisting myself through the difficult mortgage process and the confusing issue that occurred during my loan application. Without his assistance, it would have been an insurmountable task. Thanks Again to all your staff for their efforts.

I was in process 3 times before with other companies, and each time got bogged down in miniscule paperwork snafu and delays. New Day came thru with flying colors. I should have started there first and saved myself MONTHS of frustration. I am exceptionally well pleased with the professionalism and simplicity of the process. Plus a great re-fi rate.

Excellent service during the Refinance Process and very helpful when asking questions concerning the process. Joe ** was very knowledgeable and made himself available during the Refinance Process. The closing attorney Michelle ** was very professional in explaining the closing process even with my questions on certain documents. Thank you NEWDAY USA.

Outstanding service, was kept up to date every step of the way, responses were immediate, simply a painless experience. I will definitely highly recommend - Five star service. Phone calls always returned promptly, emails were always almost and immediate response, I am very thankful I chose New Day USA. Thank you very much again.

From the first contact, John ** was outstanding. The team there were very professional, creative and flexible. We got a refinance rate far lower than we expected, and in easily half the time of any mortgage experience we’ve had in the past. Thanks to the NewDay team we’re saving almost $300 per month! I definitely recommend New Day.

Chris ** was very helpful, made for a smooth, easy process. All Paperwork was done through e-mail and with e-sign. They even sent a notary to my house for closing. I'm saving almost $1,100.00 a month with the new interest rate. I'm very happy with my New Day mortgage experience and would highly recommend them to anyone.

I Became aware of "NewdayUSA" from the Commercials, when I felt welcomed and that my wife and I would be taken through the process. It took a little time but in the end we were and are pleased with everything and got the rate we wanted. We would pleased to recommend "NewdayUSA" to friends, family, or strangers.

Raheem ** was very helpful. He stayed in touch with me through the whole process. Would recommend to others to refinance with new day. Thank you for a great experience. I’m retired and living on a fixed income so my wife and I are looking forward to the money we will be saving, by lowering my payment it will release money that will help us keep up with our medical bills. Thanks again for your help. Lonnie **

Ted was amazing in walking us through the refi process and keeping us informed throughout the entire process. We appreciate the ease of on-line signing of documents and Ted's patience with us as we figured out how to complete our tasks on-line. The notary that was sent to our house was timely and courteous.

Process was slower than promised costing me money about another's monthly mortgage payment. Numbers didn't make sense and the representative never responded to me after the closing when I had questions. While the portal made signing the documents easy, reading them beforehand was impossible. The notary was very efficient and helpful. It seemed like I had to hurry up and wait and then was rushed to closing.

We would recommend it to any veteran that needs a loan to get a home. The woman that helped us was so nice and super to work with. She answer every question we asked. If we called her and she didn’t answer we got a callback right away. If she didn’t know she would find the answer for us.

A lot of people are quick to give negative feedback when bad things happen and do not jump at giving positive feedback, but I need to make sure and acknowledge your company and one of your employees in specific. Dealing with your employee Brianna ** was one of the best experiences I have had. She kept contact with me thru process of my refinance and kept me informed of next steps.

Dealing with Xavier ** at New Day USA was a joy! He kept us informed of the whole refinancing process every step of the way. He even called us on Memorial Day to thank me and my husband for our service to our country! Now that is customer service at its best! By far, New Day USA has been the most outstanding company that we have dealt with in terms of customer service, rates, and timeliness. I highly recommend New Day USA!

I was watching TV, and the NEW DAY USA commercial appeared for service members and veterans. I phoned the following day for information for possibly refinancing my home. The loans Officers I spoke to - Jason ** was extremely courteous, knowledgeable, and professional. I felt extremely comfortable and very relaxed with his caring manner to ensure all my questions were answered in great detail. After a few days, I knew NEW DAY USA, with their highly trained staff, professional skills and their attention to detail left nothing more for me to be desired. I proceeded with my refinancing of my home. The transaction was quick ending with a very satisfied customer. Thank you NEW DAY USA for having a well trained staff - which places NEW DAY USA above theIr competitors. Respectfully, John **

My wife and I were more than pleased with the total process, only small glitches that were completely and quickly resolved. I would have no problem recommending your firm to my friends and I am particularly happy with the way Kyle ** helped us through the process. Thank you for making this a very pleasant experience.

NewDay USA helped me refinance my house and lower my payments by more than what I expected. It took a little more time than I hoped for, but the results were the same. Megan ** was professional and kept me informed all during the process. I am very pleased with the outcome!

Alec ** made this process so smooth! I cannot believe how everything that was advertised on t.V. By the admiral and the beautiful Tatiana were so correct! I recommend this to everyone who has earned their veteran's status. I was also pleased with the amazing savings that was almost unbelievable! Thank you so much!!!

Super smooth process. Everything was pretty much done within a month. We even got a lower rate than originally discussed and didn't even have to leave the house to close. Nick, our Account Manager was awesome! He kept us informed along the way and was very responsive to calls and emails.

My initial introduction and qualification process went fine. Tony was very helpful and stayed in communication with me. Once I went into underwriting, I was in communication with Meghan. When it was time for closing, there were a few hiccups that could have been avoided with clear communication. Both Tony and Meghan attempted to assist, but apologies never gain back time.

This is my second experience with New Day and I wouldn't work with any other source. I had an excellent loan officer (Phil **); however, the time it took to complete the transaction (Processing) was long because it was started in March. Today is June 6 and I am still not sure if the closing has taken place. The Loan Processing was tedious; even what some might characterize as untenable.

Started IRRRL process with New Day USA on 2020-03-31. Provided all information requested. Experienced continued lack of communication. Repeatedly asked for updates via phone and email. Account rep. did not return calls or emails or would say he would call but did not. Locked-in rate contract expired and did not receive new documentation to lock in new rate even when asked for it several times. Found out today 2020-06-05 that the refinance could not be done. This information could have been communicated more than 2 months ago. New Day USA completely wasted my time.

Just finished a home refinance from Loan Depot to New Day USA and it was painless, easy and fast. This is my 4th refinance in my life and the easiest. Thank you to my agent Kevin ** who was professional, friendly and available when I had questions. He did a great job!

My experience as terrible. I had a young fellow named Ethan ** handling my account. He promised me that I would have my settlement by March 14, 2020. That never happened and every phone call and email he lied to me about another time for settlement. I spoke with his supervisor Amand S and she was very defensive. I called my bank and asked if I should make my monthly payment and they told me not to because they would just add a late charge. My credit score dropped from 689 down to the low 500. It was not until I finally got in touch with Ben ** before I was finally able to have my loan approved and had settlement on the 24th or May. The damage is now done and Ethan ** should of not been transferred to another department. He should of been fired. Yes I have my loan but I had to pay a big price.

Our experience with the VA Streamline refinance couldn't have been easier. The whole process was straightforward. Our account executive Nic was always available and was able to answer all of our questions.

NewDay USA was extremely easy to work with. All my questions/concerns were answered. I received a lower rate almost, 1.50% lower. Made quite a difference in my new mortgage payment, ($1,800) on the year. My loan professional, Antonio was honest, upfront and truly cared to do his best for me as a Veteran. I was treated with respect through the whole process. I highly recommend, NewDay USA.

Considering we went through this process during Covid-19 it may have taken a little longer to process than we wanted. But in the end everything worked out great. From start to finish the New Day Team was always on top of everything, They were always available to answer all questions. Thank you.

It is now day eleven since I signed final papers with the notary and I do not have signed papers. I have left messages including with Mr Eugene ** who I believe is the 3rd level manager. I have not heard anything. Is it normal for a big company like New Day to bring customers to a signing and then dump them and never speak to them again?

My wife & I were living in a Florida residence with a 12 year mortgage. We are not novices; we've owned 5 different homes and mortgages along our 50+ yrs of marriage. Our intention was to Refinance with our existing Navy Federal Credit Union mortgage ... but we I could not get anyone from NFCU to answer the phone! When we saw that ad: "save up to $200 p/ month" on TV; we thought we'd give the Admiral a try. On our first attempt; Lucas ** answered. It was the BEST EXPERIENCE we could have imagined. He was NOTHING SHORT OF FANTASTIC. We closed when he said; & SAVED OVER $275 a month. We are doing the "Happy Dance" thanks to NewDay!

We were very happy with the service we received from our representative from NewDay USA. The process was fast and for the most part painless. The only thing that we would recommend should be looked at is the why the documents are delivered online. The process appears to have some issues with the cookie settings on the web browser. Suggest that maybe your system run a temporary environment on the host computer while the customer is looking at and digitally signing your documents.

My experience with the process was very smooth and friendly. There was one small snag that I addressed. It had nothing to do with the actual process. Phillip F ** was the contact. He kept me informed. Wonderful job. Overall it was great and I thank you. Juan ** (ret E-8).

Thorough and accurate in spite of virus impact. Waiting for cash out ReFi options. Quite frankly I thought the process was too lengthy and having to go through 150 pages at signing is ridiculous. Still waiting for Steinweg’s confirmation email that ReFi closed and funded. Been a week.

Great customer service. Staff were extremely helpful which made my refinance a seamless transition. My customer service representative (Christopher) was prompt in responding to my calls and answering my questions. I would and have referred some previous and former member to your organization. The access to the website was easy to navigate and the digital signatures simplified the application process. Thank you.

Overall process went smoothly. I did have some concern when the rep explained that the costs (Points/Closing Fees) were recovered by our savings in 36 months and that was a VA requirement! At the actual closing those costs were shown as being recovered in 48 months. I was pleased with the new rate we received 2.75%, but we paid for it $9,000 in closing fees. Our previous refi had been with RP Funding and those fees were paid by the lender. They also were much better with constant communication throughout the process, I found I had to initiate contact for updates with your company, even after closing.

I was very pleased with the service that Mr. Lucas ** provided me during the processing of my mortgage request. He always kept me well informed. He caused the processing to go very smoothly. In addition, the lady who came to my home for me to sign the mortgage documents was also very professional and did an outstanding job. Every aspect of the mortgage loan went extremely well.

Such an easy way to take control of your Mortgage. From start to finish, no questions were ever left unanswered. Extremely professional Staff with a vast knowledge of Homeownership and mortgage details. Quick approval, document prep, underwriting and closing. I recommend NewDay to all Veterans, and those that qualify for their support.

I was very happy with the loan process. Josh was extremely helpful and professional. He was available to answer my questions and concerns in a timely manner. I thought that the whole process went smoothly. I would recommend your service to anyone. In fact I already have talked to someone about your service.

Mr Matt ** extremely professional, knowledgeable, attentive to details. Explained the process, made in advance phone calls and then followup calls to verify everything was done properly and correctly. Thank you for having this top level agent to assist me.

N Jalen ** person I talked to. Dealt with him for close to 2 months and still don't know where I stand with refinance. Never e-mails me, never calls.. I sent him papers, never answers to say he got them.. Never had this much trouble with refinance. I called every number on New Day home page, and Mr. ** answers. 4-5 different numbers, left Mr. ** message to call me still no calls. So I can't call anybody to help me at new day. I need someone other than Mr. ** to call me. I need help. Mr. ** is not helping.

Totally satisfied. All aspects of the loan process were handled in a timely manner. All of the reps were courteous and very professional.. Any questions that I had were answered as quickly as possible. I have never been handled so well while conducting a business transaction. Thanks so very much. I would do it all again!

Jacob ** was our New Day representative and he did an outstanding job. Kept me well informed through the whole process. He locked in our low rate early and handled everything really well. Very friendly, professional & knowledgeable. A real pleasure doing business with Jake & New Day. I definitely recommend New Day USA.

This is the second time we have used New Day Financial and both encounters have been outstanding. The Initial processor, William **, was very helpful with starting the process and very courteous. All input needed was asked for in a timely manner. The loan processor, Andrew ** expedited the final process. The Notary, Christina ** made the signature process an enjoyable experience. It has been a pleasure working with the entire team.

I was very pleased with the process. We had financed the house with NewDay a little over a year ago and Mr. William ** made contact back with us to let us know that we could lower our rate and save money. The process was simple and easy and in the end we saved over $200 per month on our mortgage. I would definitely recommend NewDay to any Veteran.

Neil ** at New Day handled my refinancing and it was the most simple and money saving thing I have done in years. I saw the commercials on TV and asked my wife what she thought and we both thought at first it couldn't be for real. Boy, was I ever wrong! With New Day we are saving $15,000.00 a year. New Day, are we ever in your debt. The service was simple as they did all of the work. All I had to do was to sign the paperwork which was graciously brought to our home by the Notary of the Public. Again, I had nothing more to do than to sign the paperwork. Thank you, New Day!

I would very much recommend., to a friend or colleague. The person assigned to assist me was very knowledgeable and very helpful. They met all of my requests. Very professional. The closing was private at my house. The marshal/notary very prompt and professional. We had some changes but those were dealt with promptly allowing the closing to be done in a timely manner.

Taking 5 months to close on a refinance using a new VA loan certainly was not in sync with the TV advertisements, which caused me to select NewDayUSA. NewDayUSA reviewed my credit report and noticed a loan identified as a home improvement loan. It was, but it was a 'signature loan' with Navy Federal Credit Union, no lien against the home in question. It took a few months to get NewDayUSA to realize this and only did so when NFCU finally confirmed. This slowed the process, and had to begin anew, but even so, it should not have taken 5 months to do so. I am so frustrated with NewDayUSA. I am actively searching NOW to refinance with another company - I will never recommend NewDayUSA to anyone. On the positive side, the customer service attitude of Josh and Emily were superb at all times and handled my frustration professionally. I only wish those in the background supporting these folks did the same.

Tyler **. Account Executive. MLONMLS # **. Company NMLS # **. Tyler went above and beyond to satisfy all my needs during the process of the refi. I will certainly recommend Tyler to all that needs a refi. A1 in my book!!! Thanks.

I had to increase the value of insurance on my house cause the underwriter was not happy with what I had, was fine with last loan. Have 35 acres of land on private lake and would not accept it. Had to increase my insurance policy which increased my premium which increased my monthly payment without no prior notice.

Alex ** was a fine representative of New Day USA with timely and on target responsiveness. The Notary assigned was knowledgeable and prepared for the closing. Overall New Day USA is a fine organization dedicated to serving military Veterans. Highly recommend them to any Veteran seeking to buy or refinance a home at any time.

My experience was painless and seamless. Process was easy and fast. New Day is a high level and polished organization. My agent was kind and efficient. Thank you. To my agent Amanda ** you were great. I highly recommend NewDay to anyone if you want to refinance your home. This is a safe place to get it done.

I dealt regularly with David ** over a period of a few months while waiting for my VA eligibility period to renew. He was absolutely great to work with. He kept in touch and kept me informed all along the way. In fact, I have already recommended him to some friends.

My experience with NewDay was seamless, easy, quick, and overall wonderful. From the first email through closing, the representative from NewDay was easily accessible and very helpful. If you are a veteran looking to buy or refinance, NewDay is the way to go. I have told all of the vets that I know about your company.

Very professional and went very smoothly. Cyrus **, our representative, was a joy to work with. This was handled through the virus shutdown and Cyrus kept up informed at least once a week until all was finalized. Will recommend to others! Veterans will certainly experience the same as I have and proud to have served my Country and thankful for your firm and the respect you show to us all.

Mr. Joshua ** was very courteous, professional and a great help with this refinance. He made sure that everything was explained to me in detail. He went over the paperwork with me in great detail and answered any and all questions that I had clearly and professionally. My experience with New Day USA over the years have been great and prosperous for me and my family. My family and I really appreciate your selfless character for the veterans you serve. You are great and may God continue to bless you all. Thank you very much!!

The Lady that helped us was great to work with. This was Best Loan App that we ever have done. Staying at home and doing all of it over the phone and computer. And be able to have some to come to the house for the final. Please let her know and your Company. Thank You for everything.

Thank you for making our home refinance simplified. Our mortgage handler, Ben ** was always helpful and knowledgeable. He always made sure we understood the process and was reassuring. Please be sure to give our thanks to Ben ** for helping us with our home refinance. Thank you.

This is the second time we have refinanced with NewDay USA and it was much easier and more simple than before. Our loan officer Seth was very helpful and always kept us up to date. I don't think we will ever do another refi, but if we do, it will be with NewDay USA again! Thanks to this great company and to all the folks that helped put all this refi together. We are saving around $210 a month! During these times, this couldn't have come at a better time. Thanks again NewDay USA!!!

I don't have the words to say how happy I am with your staff on how they processed my loan. Colin ** and Megan ** were on top of things through the whole process. They couldn't have been more helpful in explaining things as the process moved along. Thank you and your staff.

Helpful in helping to understand the process of getting the best loan results. Highly recommend veterans to talk to this finance company. I was extremely surprised and satisfied with the help and service given to me. Any questions asked were answered immediately and put so I would understand. Thank you.

Quick, easy streamline VA loan. It was quick and easy even during this Covid-19 pandemic. Thank you for all you did for us in getting the rate we wanted and for doing it quickly with no problems. Also we were kept informed in every part of the loan even if it was at the time it was in underwriting.

After a phone call I faxed 3 forms they requested to streamline VA loan. Sent me forms to fill out and sent back to them. They “lost” them when I sent priority confirmed mail. Locked in rate not locked in. Then I receive a letter requesting the forms I faxed. I had received an email confirming they received the fax. Terrible and unreliable with personal information. Stopped the process! Run from them!

We would just like to thank Brianna ** for making our refinance such a painless and enjoyable process. We believe that if it wasn't for her we would not have refinanced our house at this time, she kept us informed every step of the way and did not hesitate to answer any and all of our questions regardless. Thank you Brianna for your help!

I was very pleased to have had the opportunity to work with fine professionals and would recommend your services to any veteran that is looking for a refinance on a home loan. The entire loan process was easy and fast. The loan closed on the day I was told. Mahalo for your services to our veterans.

It was fast and a very pleasant experience. We got a lower interest rate, lowered our payments and it only took two weeks total. Thank you. Our loan officer was very good and answered all our questions. Our closing was at home, the notary came to our house. The rest of the forms were all signed online. It was really all round a good experience. I would recommend NewDay USA to anyone.

Overall Tayler ** did outstanding job and I am very pleased with New Day USA. Except for a few minor glitches mostly due to getting pay off info from my mortgage and from my insurance company. All in all I am believe you did exactly what you advertise by saving me $2,000 per with no out of pocket expenses. Great job and high marks for Tayler.

During this unusual time and circumstance, I found NewDay USA to be professional and understanding throughout the process of our refinancing. Account Executive Edmund Brian ** walked us through the streamline process in superb fashion. He was quick to answer questions and prompt in returning calls and was always courteous and respectful. I highly recommend NewDay USA and thank you for a flawless process from first call through closing.

Many thanks to Emily **. Most helpful in all ways, very professional, polite, and she knows how to work and talk with people. Most helpful and answered questions clearly. I would recommend her to anyone needing help with VA loans, thank you so much for helping any veterans now or in the future.

Very professional from start to finish. Everyone I dealt with was very helpful. With the current pandemic situation, I was surprised that things went as smoothly as they did. I would like to single out Daniel ** for his assistance in helping us with the electronic forms. He was a great help. Thank you.

Lousy Customer Service provider. Lacks attention to detail. Lacks timely follow-up with accurate information. My overall experience with NewDay is that they are overwhelmed with new business and not enough properly trained Loan Officers who can effectively manage the increased volume of work. Most importantly, not one time did Sam or his supervisor Eric, thank me as a Combat Veteran, “Thank You For Your Service”!

I have used New Day on two separate occasions. The process from beginning to end is timely. Your agents treat the customer with absolute courtesy and respect. Thank you Adm. Lynch for an organization that is totally committed to serving veterans. True professionals. Again, I salute you.

Mr. ** was very professional and the whole loan process was so smooth. Answer all questions when needed. I would give him a 10. I have other loan processes at other banks not as professional as this company and knowledgeable. I would recommend this company to anyone.. I want to thank your company and Mr. ** for a easy process..