NewDay USA Reviews

When we first started the loan process, we had Zachary **, he was very good on keeping us informed and up to date. When Zach transitioned into another role, Alec was introduced and he was good, but we weren't kept in the loop on everything. It may have been due to us not having him from the beginning. Overall I am pleased with how smooth everything went and I would recommend you to my friends or anyone looking for a VA loan.

My loan application was a very good experience, from the start to completion. I will refer family and friends, who are looking to lower their mortgage payments, to NewDay USA. I trust they'll receive the same excellent service that was provided for me and my family. Thank you Sir....

Colson, Jae and everyone involved were very professional and were there every time I needed something. It was a long road and a fight to the bitter end with the sellers, their agent and the appraiser taking his sweet time. I can't thank you all enough for your help with my purchase. Sincerely: Scott

I am VERY unhappy and ONCE AGAIN as a Vietnam Vet feel taken advantage of. I JUST saw YOUR commercial with Tatiana saying NO APPRAISAL FEES!! We were billed $450 for a VA appraisal (which I was told are VERY critical of their appraisals) so we should be happy with the result AND $200. for a termite inspection we were told would be reimbursed. We accepted a MUCH higher interest rate due to our credit (no credit check?). NOT HAPPY and struggling to make payments.

This was our third time going through a refinance process with different lenders and NewDay was by far our best experience yet. Our account manager, Mr. Carlton **, was such a pleasure to work with in this process. He was ahead of the game all the way through and answered each of our questions promptly and made sure we understood what our options were at all times. I am a retired Navy Chief Petty Officer and we thank Admiral Lynch for his service and the top quality people who serve all our veterans with their help in home financing. We are completely satisfied with all aspects of our new mortgage. Thanks to all who helped us obtain this new loan. This will let us do the upgrades on our home we have wanted to do for some time and pay off some bills too. And enjoy our retirement just a little bit more! Thank you all very much.

Excellent. I'm mentally disabled. Not really sure what you want me to here other than my experience was professionally top notch, on time, all our credit cards are being played off. We have 10 grand for savings home improvement maybe travel. We're totally grateful for the program we received and our house payment will work out nicely. I don't know if this what you're looking for but thank you.

NewDay USA made this refinancing easy to understand and gave me the information I needed but didn’t force me or try to change my mind. I felt that it was my choice what, when and how my money was used for and Bob ** was professional and understanding of my work schedule and very easy to get ahold of for follow up questions.

Pat ** helped us with our 100% home refinance and did a terrific job. Always courteous, professional, and applicable to our needs and desires. He helped us close in minimum time, about 3 weeks! He always seemed to be looking out for our best interests and where we could save time and money.

I was hesitant about choosing NewDay USA to do a VA backed refinance, but was I wrong! Simply the easiest process I have ever done. Communication was absolutely fantastic. Paperwork process was not an issue either. This was as painless, and as easy a process. They got us refinanced on a fixed rate at a percentage point higher and helped us obtain equity to pay off debts to allow us to live easier and more comfortable versus always trying to make ends meet. I recommend any Veteran to give NewDayUSA a chance, it is well worth doing so! Thank you for everything!

Not a good experience. Your team did not know what to ask for. I would send paperwork then they would ask for something else. Then have to resend then forgot to say I needed to sign somewhere on it. Then needed my wife and I both to sign. Very unorganized. I think the interest was too high. Not real good for a veteran serving a veteran.

Admiral Lynch,

Tyler ** did an outstanding job taking care of us. He was very informative and kept us updated on the status of our loan. We are very grateful for all that Tyler and your company has done for us. Tyler's knowledge and ability to get us the lowest rate on our loan was again outstanding.

My experience with New Day was great. My account manager Mr. Brandon ** was very professional and efficient. He was timely and walk our family through the whole process from application to closing. He was very patient with me and answered all my concerns. We are very happy with New Day and would them to anyone, especially veterans.

We, Kerry my wife, and I, are quite satisfied with the process of making application for a refinance loan through New Day. However, there were a few hiccups that at the outset seemed redundant, but Bob ** helped us work through it. I would be pleased to represent this publically if this would support my experience.

To all NewDay USA staff and our NewDay USA loan officer Brandon **. Thank you for the excellent trusted manner you all successfully treated our mortgage finance, allowing for the fast and accurate process of a very difficult transaction. The satisfaction in understanding of each step provided by Mr. **, with his excellent communication skills, provided us confidence that a hopeful outcome would be realized. And it was! Though stressful at times we are so satisfied with all aspects of this Refi and its final outcome! Thank you all for a job well done!

This was a VA cash-out refi. Our NewDay USA Representative was courteous, professional, and prompt. He stayed in constant contact with us throughout the process and addressed all our needs immediately. Thanks to him, this was the best experience we've ever had with this type of transaction. Highly recommend NewDay USA, in a heartbeat, to any Veteran.

New Day USA and Mr. Kevin ** were awesome in helping me with refinancing my home. Mr. Kevin was pleasant, courteous, and knowledgeable about the process of refinancing. He discussed in detail, the procedure that had to be followed from beginning to the end. He was always available to discuss my concerns and answer questions, either by phone or e-mail. Thank you, New Day USA and Mr. Kevin **!!!

This company is the best from A to Z. They stayed in contact with me throughout the entire process to ensure everything they promised was met. Their focus was completely on the customer and their needs. I have received mailing from this company and this was needed. Highly recommended for any homeowners.

There were a few things that had to be resubmitted due to a change in closing date of 2 weeks. The HOA gave us late notice on a document they needed sent in prior to release and permission to close. On the day of closing we had to wait for last minute changes so we could close. It wasn't the smoothest closing but we did close.

Nick did a great job. He was accurate with the numbers, kept us informed of changes or delays and made our refinance happen quickly. Being able to close at home was very convenient. Because of Nick's great attitude and customer service we would not hesitate to recommend NewDay USA to other veterans.

I worked with Peter **. He was kind, professional and very knowledgeable. Everything I was told by him happened just as he said it would. I had lots of questions, called him many times and he never lost patience. Would recommend that anyone using your company ask for him by name.

As a veteran, I thought I would give them a chance as they say they could do 100% financing. After stating several times that they would fund 100%, they refused. They said they had the best rates, their interest rates were horrible and not even remotely competitive. I would call them a predatory lender. Lie after lie, then unfair practices.

I called per the commercials to refi and use funds to pay some bills. They state they want to help veterans. However, they do NOT tell you that there is a minimum FICO score required. I have been laid off twice in 2 years and as a result my FICO score is lower than it should be. I was told there was nothing they can do.

NewDay USA delivered what they promised, plus some. Even though some unexpected problems came up that could have sidetracked the refinance, they worked with me to get these issues resolved. The account manager was very persistent, understanding, and a pleasure to work with. I highly recommend NewDay USA to any veterans who are looking to refinance their home. They are genuine, and server their customers.

Megan **, was very wonderful and attentive in making sure what needed to be done was done immediately. We had a moment not sure if appraisal repairs would be completed, Megan offered to help find the services we required if needed. This is the type of people we are far, few and in between of. I hope Megan is given a special something for her efforts. I have contacted New Day USA since it started advertising. Megan was the very first one of the many I have spoken to that actually made my wife and I had some hope. Again, I greatly appreciate the efforts Megan took and made me feel as I was important enough to share her time with.

Personal refinance agent was Extremely helpful. He understood my needs and worked out a plan to fulfill my request without trying to manipulate or stray from them. The process was streamlined which allowed for a fast stress free closing within 30 days of my request to refinance. The entire process was clearly explained and easy to understand without confusion. I highly recommend this veteran ran mortgage company to fellow veterans!!!

My loan executive was extremely professional and courteous, he assisted with all of the required documents and even though the process took longer because of my somewhat unusual circumstances, he made it all possible. He was so nice and understanding and I'm very thankful. I would highly recommend NEWDAY USA and of course "Teddy".

The entire process from beginning to close was very pleasant, fast and extremely professional. I was very impressed with how the loan was done mostly by phone, email and finally a Notary was dispatched to my home to finalize all documents. I've never done an easier more stress free loan or any transaction of this magnitude with no problems or issues! THANK YOU BEN!!!

We just completed our VA100 refinancing closing and received our checks via overnight mail as promised. I must note that our Account Executive was polite, knowledgeable, and walked us through every step of the process. When we had questions, he had the answer. There was only one issue during the entire process. I'm told that our closing package was missing a crucial document which was only discovered after the docs had been received by New Day. That made a second closing necessary which delayed our process by 4 days. It was inconvenient but in the grand scheme of things, it was inconsequential. We highly recommend New Day without hesitation. This is the second time we have refinanced through them and both times have been positive experiences.

NewDay USA made the experience a breeze. Zach did a great job with our process. We couldn't be happier with the results. The digital experience made everything go faster and smooth. Professional staff throughout the process. New Day USA would be recommended by me to veterans to utilize a benefit earned by the service they made a commitment to.

Joseph ** did an outstanding job front to back with the information flow and loan processing. I made my first contact with New Day on May 9, and we closed on our loan June 22 - absolutely outstanding work. My only one negative was that as part of the closing process, Service Link was to forward us a check for a credit pay off. This check was delayed arriving by almost 5 days because it never went out in the first place. These funds could have easily have been wired to the creditor - very much like our original mortgage was paid off - and would have prevented us from getting a negative hit to our credit report for a late payment. This of course was not Joe's fault - but Service Link should be held to account.

I want to thank your entire "Professional Team"; a special thanks to Mr. Paul ** for his professionalism and patience! You have been a blessing to the **' family. Pride to be an American Soldier! (Soldier for life). Throughout the entire process the personal concern given to each aspect of the loan was given. You knew where you were and the status of your loan. Can't say enough - just an overall great experience. Again, thanks! GOD Bless.

My experience with Mr. David ** from NewDay was outstanding. Mr. **'s courtesy, professionalism and attention to detail deserves praise. My experience with Secure Link was horrible, one mistake is excusable, numerous errors make me question their competence. First, they asked for my wife's name, I left a message with the information, no response. Closing forms had name misspelled. Closing agent was 30 minutes late making my wife late for work. After closing they requested me to date some forms, I did as requested, no response. I had to call Mr. ** to verify forms were received.

I worked with Brandon throughout this process and there wasn’t really any problems. The process continued at a good pace and Brandon followed up way more than I expected. He made sure things kept moving. The only remotely negative thing I would say might be to permit payoffs with a direct deposit vs physical checks. This process of getting the checks to a bank and paying off the CC the banks have NO CLUE how it works and it took over an hour to get them to actually take and pay off the CC.

I cannot put into work the gratefulness I feel for New Day. I found myself financially backed in a corner and at risk of completely ruining the years of good credit worked hard to build. William ** was amazing. I was constantly informed and reassured that New Day was working hard for me. I came into this not believing in the process. This organization changed that outlook. Experience has conditioned me to believe that when you're down, companies claiming to provide assistance only provide rhetoric. There's no one really looking at who you are, your financial history and integrity only a computer crunching numbers. Thank you New Day for taking care of one of your Soldiers! Pro Deo et Patria! SFC, USA (Retired) 56M 23 years.

Mortgage Refinance. I am the proud spouse of a veteran and am very grateful to have come across this resource after visiting the VA web page. It is truly a blessing for us to eliminate some debt and have a lower mortgage payment. Our Account Executive, Rob **, was very accommodating with my voice challenges (paralyzed vocal chord) that developed after having a thyroidectomy.

Everything you stated when refinancing my loan was true. The timing of every step was true and sound. The only problem was with the VA inspection. I was refinancing to get money to fix and paint my home. The VA wanted me to fix and put paint on chipped paint.. You were able to help me explain to the VA that it would be fixed and painted when I got my new loan. A soon as the VA passed the house we closed in three days.

The whole process was handled quickly and professionally. I have financed homes before and, only once before, have things been handled this well. Alex ** did an excellent job and kept us informed every step of the way.

I'd like to thank everyone associated with NewDay. They took into account that this was my first home purchase and kept me in the loop every step of the way. I will absolutely recommend them in the future. From start to finish every individual associated with my purchase was professional and helpful.

Loan to be funded and debt that will be paid was not clearly communicated to me. Mistakes did not become clear until loan was funded. I stilll have accounts to pay that I expected to be covered by the loan. I feel that my loan manager did not do a good job of clarity.

Very professional and helpful. Returned phone calls quickly and always available to answer questions. Will ** was exceptional. Would recommend to friends if all are as good as he is. Was on top of things from the beginning and spent time with me on the phone. Became a good friend and we were on a first name basis per my request. Very knowlegable.

We were very pleased with the process of refinancing with NewDay. Joe ** helped us every step of the way and answered our questions. Feels great to pay off credit cards and also get cash back. My wife and I highly recommend other vets use this program. Thanks New Day!

I am a veteran of 23 years in the USMC, retired and disabled. It was a real pleasure working with William ** of the NewDay USA organization. Respectful and patient with not only myself but my wife Julia. Working with the associates showed me that people still care about our veterans. Thank you.

The transaction was seamless. Evan **, our agent was friendly and thorough. He took the time to explain items several times whenever clarification was required. We would highly recommend NewDay USA to others. We specifically like consolidation of loans with a cash back option. The transactions were swift once paperwork was in place. Everyone was flexible with working with multiple schedules.

From start to finish my account manager was on top of things and answered every question I had along the way. This process was very efficient and moved along very quickly. I would highly recommend you to any of my friends who are interested in this program. Thank you again and will definitely use again in the future if needed.

It was a pleasure working with your company. The devotion you show to veterans is so refreshing. Joe ** was very thorough throughout the process and went the extra mile with issues that came up. You have our highest recommendation.

Mr. Bernard ** did an excellent job, I think he went out of his way to make sure, that the loan process was as easy for me as possible. I want to commend him for being very professional, and taken the time to get me through this loan, and again I want to say he did an excellent job.

Our contact was Alexander ** and we could not be more pleased with the service he gave us. He kept in daily contact with updates as the refinance progressed and explained everything thoroughly. He was professional, kind and extremely knowledgeable about the entire process. We have refinanced previously and sadly that time was not an enjoyable experience. There was virtually no contact with the refinance company and we could not get anyone to answer our questions. It was nerve racking. I’ve seen commercials for NewDay and it was a pleasant surprise that everything stated in the commercial was true... and even better than stated. We thank NewDay and especially Alex for his help... He needs a raise!

It has been a pleasure to deal with Mr. Eugene ** during our refinancing process. His professionalism, outstanding customer service and all around assistance made this a flawless process. I would highly recommend your company and Mr. ** to anyone who is looking to do initial house or refinance process.

Our experience with NewDay was fantastic. We have lived in our current home for 14 years and incurred some significant debt due to unexpected medical expenses. We decided to refinance and use my VA loan. The account coordinator, Michael **, did a wonderful job and should be commended. I would recommend NewDay; especially to vets!

VA Loan - Did not fulfill stated goal and Purpose of the Loan. Not happy. The reason for the loan was to get rid of all credit card debt that I was forced into in a very short time. I was advised that ALL credit card debt would be covered (but not the car). The worst credit card of all, with US Bank for $12,800.00 was not included. I emailed Evan and complained, no response. I'm Not happy with what happened.

The loan officer (Shadi **) could have been better at asking required documents at one time. He continually would ask for more items instead of asking for them from the beginning. He also did not reply to my questions via text or email in a timely manner. Your commercial states you are dedicated to serving veterans, but as a 20+ Air Force retired vet, I did not feel I was taken care of. I had plenty of other options and I would think your employees would appreciate my business. To be honest if I did not have to deal with my dying mother at the time I would have taken my business elsewhere. I would like to recommend your services to my fellow vets but at this time I just don't think your agency deserves it. You would think I deserve some type of discount for the issues I had to deal with during this process. Thank you.

I like the loan and the terms are OK, your sales/ service people are great/ outstanding; however, your processing is broken. I suffer from PTSD and your information collection and approval process caused me to have setbacks in my mental health recovery. I have purchased homes before and have never experienced such incompetence. The information and evidence that I was asked for on the morning of closing put me over the top of my capability of coping with stress. I came very close to having myself committed to the hospital for mental health issues.

My contact person was very knowledgeable and helpful with the process also answered all questions and stayed in contact and was truthful in every way. If there was hold up in the process, he guided me to correct it. Would recommend to friends and family. Thank you for all the help through the whole process.

This was the easiest mortgage EVER! I received loads of advertisement from New Day. I was a bit suspicious about applying because I never heard of the company. I prayed about it and felt comfortable in my spirit. So, I called. My loan advisor, SCOTT **, was professional, patient, thorough, friendly, and compassionate about my concerns. He answered all of my questions and gave me great counsel. SCOTT updated me as the loan process progressed. He was prompt in responding to phone calls and emails. I was approved and the loan closed without a problem. I will definitely refer other veteran friends. Thank you very much!!!

It was the best finance I have ever had A+++. I would tell every vet to do this with NewDay USA. And the People was so nice to do anything can can to get you the amount you need and to lower your payment and put money in the bank.

I cannot say how wonderful the experience from beginning to the end. Daniel ** was the Loan Officer for this loan. Exceptionally gifted, well versed and extremely professional. Told us from day one what New Day was going to do and nothing, absolutely nothing went off track. We started the process on April 29th, 2019, signed the loan docs on May 21st, 2019, received checks and closing papers on May 28th, 2019. Text book process. I have personally been in the Real Estate business since 1971 and am aware of the process one goes through to purchase or refinance a home. Daniel ** will always be referenced in any conversation I have in the future doing Real Estate. A true professional who "knows his stuff". A definite asset to New Day, don't let him go! Again Admiral, you can be extremely PROUD, NEW DAY did another amazing job. Thank you for taking care of my wife and I. Sincerely, Charles and Mi Wol

I never thought I'd be able to get a home loan. I am a disabled veteran and tried going through a standard bank and was turned down. I called New day USA early one morning to see if I could buy a nice home... Well the story is we're are now moving in to our new home, New Day made it so easy it was unbelievable. I would recommend NewDay USA to anyone looking to buy a new home. Their tv commercials could not be more true. THEY GO THE EXTRA MILE! I am so grateful. Thank YOU NEWDAY USA!!

Mr. Huey ** was outstanding - helping me through the mortgage refinance process loan, he was very understand and kind and cover each items as they came up and always answer any and all of my many many questions. Thanks.

Most of my experience was positive. The one area that I think needs to improve is the communication with NewDay and me. There were days before I heard back on the progress of my paperwork sometimes. It just drag out too long. The gentleman I worked with was smart, articulate and knew what he was doing. This was great and he was great in that area. Just improve the communication timeliness.

My husband and I have been very satisfied with our dealings with all aspects of the loan process.. Our loan officer was very nice and communicated all necessary documents needed to expedite the loan process with time accuracy. We had a lot of documents that needed to locate... that was the difficult part because a lot of them had not been filed, and we were still unsettled and had not been in our home but two years and had a lot of construction going on during that time.. So the paper documents were a bit unnerving. That’s were the patience of our Loan officer was very helpful.. It took a lot of the frustration off the loan process... Thank You Andrew. You are an angel???? and Thank You NewDay USA... I would highly recommend your Company to any of our friends and/or family when appreciate.

I will start by saying my loan officer Brendt ** was excellent and did his part in making sure I qualified. I am a 10yr Iraq army veteran with an honorable discharge. My ltv is at 65. My credit score was at 623 and I own my own home free and clear, no liens and no other attachments and all fha appraisals and inspections were completed. Some rookie underwriter decided I did no qualify because I own my home free and clear that I did not qualify. This is some bull! I truly believe because of my location and color that I was redlined because I live in Detroit and an **.

A number one! Christy was terrific even at the closing they said how good it was working with NewDay! Thank you all for getting us in a new house??! I was 35 years at the former house and no idea what was in store for me! It was easy because of Christy!

This was a great experience - amazing customer service and very thorough with the whole process of the loan. The only suggestion I could make is that the final checks that went out to creditors were over the amount owed and now I have to track down credits back to me. Otherwise - a seamless process - thanks for everything!

The entire experience with NewDay was fantastic. The application and loan process was easy. It was very convenient to have the notary come to our home to perform the closing process. Eugene ** was very helpful, knowledgeable and was an absolute pleasure to work with. We will definitely recommend New Day to our fellow veterans!

The Best experience I have ever had in a loan refinance on a home. Philip ** was just Outstanding in every aspect of the process. Not one hiccup, and Philip kept us informed of every step. Philip ** is a real Asset to NewDayUSA, and I would highly recommend your company and especially Philip **.

Home Refinance VA - From the very first contact with NewDay's Ediberto (Eddie) ** until the loan closing, Eddie was the consummate professional. He made the entire process totally "pain free". He usually answered my question or concern before I even asked the question. He is a credit to himself and the New Day Company. Well Done!

I found the process to be very professional and stress free. Was very impressed with my NewDay finance representative who was obviously well informed regarding the refinancing process. He was a true professional through the entire refinancing process and it was a pleasure working with him. I will not hesitate to recommend NewDay Financial to any Veteran needing financing assistance.

Evan ** and Theodore **, were always professional and made our refinancing a breeze. They found a Lien on our home which had been paid off for over 18 years, which had never been removed. We are so happy with our new loan and can not believe how quickly everything went. So very pleased that we went with NewDay USA.

This was a WONDERFUL experience. The process was easy, quickly done, and friendly. Kellon was great as our loan consultant. His attention to detail was very valuable, and made the loan process swift. I wish him continued success in the future. Give NewDay a try. You will be satisfied at the end. We are very happy.

I was so fortunate to have Megan ** as the account executive to assist me with the refinance of my House Mortgage. From start to finish Megan was very responsive, kind, and a superb professional. I look forward to referring my friends to New Day/(ask for Megan **). I am extremely happy. Thank you all.

From the first day that I spoke with Neil ** until yesterday, 5-14-2019 I have been amazed at his attention that he gave to me and his knowledge. I worked in Title for 47 years so it was easy for us to talk together. He not only knew what he was talking about but was friendly and was interested in what I was doing and he made sure I knew what he was explaining to me. You have a great employee in Neil.

Your representative, Alec **, was professional, friendly and helpful in the re-fi process. His dedication to helping this combat vet in achieving my home improvement goals went above and beyond my expectations. From my initial phone contact to his personal follow up phone call, Alec was the consummate representative of NewDay USA. Well done Alec.

I have never requested or wanted anything from this company but I continue to receive information from them. It’s just like getting calls from telemarketers that you cannot get rid of. The mail keeps coming & coming & coming. What a waste of time. If I wanted their info I would have contacted them. I received a better deal for a vet at my local bank which also offered 1st home buyer also. Even though I wasn’t. Home banks do a much better job... Stop sending the junk mail.

Matt was great every time we talked to the point and we made it happen quickly to the closing and got the remittance checks as stated. NewDay is fast and friendly. Service was efficient, and without any holdups. Very timely and helpful. Closing Agent helpful direct and speedy in handling paperwork. Thanks for everything.

I first want to say, thank you to all the vets who took a few minutes out of their lives to warn other vets about this company. NewDay does not care about Vets. They are greedy and only care about how much commission they are going to get from conning a Vet into refinancing more than they should, I hate to say it but NewDay isn't the only company that takes advantage of Vets. I actually started a application with NewDay and after I explained why we were refinancing and that we were planning on retiring in a couple of years, they came back with a very high (I mean really high, like $282,000 high) loan refinance. It was outrageous. The closing cost were going to be $22000!!! Not to mention they tied 0% financed short term loans into that price, but when I asked the loan officer to get me a preapproval letter, he didn't know how to do that, and boy am I glad.

They charged me points on my loans and the VA fee was a RIP off. 4600vfor a loan. I had to complete it due ed to a personal matter but this new loa stinks. The agent did not tell me about points. All this sdcc c as m ed outcast the closing. They are overpriced. Rick.

Was kept informed by Sergio which was important as the last refi left me in the dark much of the time. Docs were sent to me and received in a timely manner and they were helpful in receiving the docs I needed to send so a big thanks in all the help you gave and I would recommend you to others.

I can not praise enough the professionalism and focus of our loan officer Sarah **. Her expertise and skill kept us focused on what is important in the application process.Via both telephone calls and email Sarah constantly updated both myself and my realtor on the loan process. Thank You so much Sarah.

From the beginning to the end of my loan process Brian ** was outstanding on helping me decide what was best for my family. I was able to use some of the equity in my home to eliminate outstanding credit card debt, and other debt, to secure financial stability for my family. I lowered my rate in the process as well! Thank you New Day USA!

Thank You Zachary **. Zach did not let up on telling about NewDay USA from day ONE! That was back in August of 2018. I was Leery about NewDay USA. Due to others that could not qualify the Wife and I. Then they would have other Finance and Lending group reach out to us with, "HIGH INTEREST RATES!" NO THANK YOU! Zach reached out as promise in March of 2019. Zach made it happen! Within in a few weeks. The Wife and I are, debt free! When others wouldn't! Thank you NewDay USA. Thank you again, Zachary **. For not giving up on me, for my skepticism...

Afforded me excellent assistance in obtaining refinance. Always ready to answer questions regarding the loan. Without his help, obtaining the loan would not have been possibly that quick. Mr. ** is an exemplary NewDay employee. Because of him, I will highly recommend fellow veterans to seek the help of NewDay Usa for a loan.

Brian ** was our account executive and was very thorough and professional throughout the lending process. On occasion he went above and beyond by helping us with some of the paperwork coordinating the closing schedules. Brian coordinated and negotiated with the previous individual lender, on most occasions and was very successful in a friendly and hassle free end with the previous lender. His human relation skills are exemplary.

Good morning sir, I love your commercials. I want to thank you from the bottom of my heart for what your organization did for me. You paid off all my bills, and I'm building a fence from my home and a brick patio. With your help I've never been more financially stable in my life and debt free. So thank you from the bottom of my heart and God bless you all.

Garrett ** was the NewDay constant contact throughout the process, and having just one person to handle all the little details was perfect. Hit a few small issues that skewed the projected closing timeline, but Garrett just worked through them with us without any pressure to hurry. From a distance, and without sitting face-to-face, the process just worked. Thanks.

We were very pleased with the support by Zachary **. He was very knowledgeable and led us seamlessly and painlessly through the process. The notary, Lesa ** was very professional and was timely and was well prepared. The entire process was efficient and payoff’s timely. Thanks to all behind the scenes as well.

I want to recognize the great service that was provided to me by William **. Great customer service and professional attitude. Seemed as if everything was executed in a good manner. The closing was offset. That is my only complaint. A job well done. And thank you Adm for your service to our country.

Beware of this site too!! There is many many more 1 star reviews than they are showing. I went through all reviews. Nothing adds up. They must be in cahoots with NewDay - ripoff vet site!! ADVICE - RUN RUN RUN, GO TO YOUR LOCAL BANK OR CREDIT UNION. Too many bad bad reviews of scam, bait and switch fees and higher interest rates. Run run run!

My dealings with New Day USA was great. Everyone I had to deal with were very professional and helpful. My loan officer Jonathon ** was very informative and kind. He always kept me updated and answered all my questions. I would highly recommend New Day USA to anyone seeking a loan. I would like to say again how great it was to deal with a young man like Jonathon **. He really cared about my wife and I.

From the beginning of the process, our loan experience was seamless. Our loan processor, Rakeem **, was professional and always in touch and helpful. We had a strict time line for needing our funds. Not only were our needs met, they were exceeded as we were able to close our loan a week early! I will recommend NewDay to all veterans who need a home loan.

I received an invitation to refinance with the cash-out option. I proceeded with refinancing so I could pay off all our high interest credit card debt. Our contact at New Day was Jacob **. I must say that I believe Jacob went above and beyond his duty to assist us in this endeavor. He is professional, courteous, knowledgeable and walked us through the entire process from start to finish. The only drawback was the interest rate. I do, however, understand as we had very high credit card debts due to my wife's loss of her parents recently and the trips back and forth to Colorado. The GREAT news is that these debts are off our backs and we can once again put money in the bank instead of paying high interest on credit cards. I hope that Admiral Lynch will take a moment to thank Jacob and reward him for his superb work.

I saw the New Day USA loan commercial on Fox and figured I'd give it a shot. I was just looking to consolidate debt into 1 lump sum which we have done before. I had all my information ready before calling them. I knew my credit score and the current interest rates. A guy by the name of Justin ** worked on my case and after wasting several hours trying to get the interest rate from him I realized this is a scam.

It seems to be impossible to get them to stop sending glossy snail mail. I've contacted them several times to get off the mailing list but to no avail. I guess it's time to resort to bad reviews. Unresponsive equals unreliable in my book.

Collin was very helpful in every step along the way. We are very pleased with all his efforts and assistance. We will highly recommend NewDay to everyone. Again we would like to thank Collin, and also thanks to newday for caring about vets. Not many companies care enough. If we ever need another home newday will be our choice.

I was very pleased with the processing by Theodore **, Account Executive. He was very responsive to answering questions and returning phone calls. When unexpected issues arose, Ted was good at explaining what additional forms were needed. His response time was exceptional in responding by either telephone or email. Even after the loan was approved and processed Ted still took phone calls and answered questions.

At first everything in the loan process was running smoothly. I was even told it was running so smoothly it looked like we could close on the loan early. Then I was told the title company needed a letter from my attorney verifying that my ex-wife could not place a lien on the house despite her not being on the original title or loan and having submitted a quit claim on the home. I submitted the letter and waited only to be told the title company wanted to wait until after a pending court date to see the outcome.

My experience was a very positive one. Our agent Zach ** explained the process. What happened was exactly what happened. There were a couple of bumps but it was all managed by Zach. He is an excellent professional. You have met your commitment. Thank You! I will recommend you to friends & family members.

Very easy to use and everybody we dealt with were very professional. Very user friendly too... Highly recommend using New Day. Very fast turn around time on everything we had to do. It's nice to work with such professionalism. Thank you so much for your time and patience with my lack of computer skills.

As a 35 year combat veteran and senior officer, I would never inquire about a loan from this organization. They target niave veterans into getting VA loans saying they will approve when others won't. New Day USA is no different then any other loan group. Shop around first. All mortgage groups that offer VA loans follow strict guidelines.

We had a great experience with New Day. From the initial contact to closing, Ben ** was very professional and answered all of our questions. The process was very easy. I was skeptical before starting, but I was pleasantly surprised. I highly recommend New Day to all Veterans and their families.

Great experience easy and fast. Ryan took us through the process kept constant contact. He was extremely knowledgeable and able to share insight to enable us to get the proper paperwork in order. The loan process was very quick. It only took a couple of weeks. I would recommend this service to anyone that would be considering refinancing their home. I believe this service will help veterans get ahead and live a better life.

Great service, responsive to all concerns, questions. Agent was able to answer and address any concerns I had. I am completely satisfied with New Day and have recommended to my future daughter in law. She and my oldest son are getting married in July and looking to purchase a home in Bartlesville, Okla.

Our experience started off good and turned into a nightmare. My husband will be 90 in June, & a WW2 Veteran. I had to have cataract surgery and on a fixed income, chose my eyesight over a house payment. They never contacted us on why our payment was late so we could work with them. Gave us to Freedom Mortgage. Thrown under the bus & had excellent credit before that! So much for help!

Absolute disaster! NewDay USA sells their loans to third party mortgage companies. What does this mean? Third party is like third grade mortgage companies. They sold mine to Freedom mortgage. Twice I set up on their wesbite auto payments and twice they did not pull funds. If I didn't check weeks later like I did, there was a good chance my payment would have been late and affected my credit without me knowing. It's like playing Russian roulette with mortgage companies. They are a disaster. Currently, refinancing with NFCU and NFCU DOES NOT sell their loans. I've warned you! Retired Commander, USCG

The process was easy and straightforward. If you have all your paperwork and documents ready beforehand, you will be surprised how easy the entire process will be. Being prepared helped closed my loan in less than 3 weeks. We were able to meet our closing date 2 weeks before the set date.

I want to thank the entire NewDay USA team for assisting me and my family. My loan officer Mr. ** was instrumental in getting this process going in the right direction and I am truly thankful to him. I have a second chance to do it right! Veterans helping Veterans! I truly recommend before you make a decision give NewDay a call...

From start to finish, the service was professional and the results were outstanding. Their informative communication and constant effort to provide timely service and sound advice made my Loan Refinance a great experience. Their commitment to perform expeditiously during the Holiday was remarkable which demonstrated a dedication to Customer Service that is seldom found. I highly recommend their service.

Joseph **, AVP Loan origination, well we had mediocre expectations when we first called. Those expectations were quickly squelched. Joe was attentive, supporting, understood exactly what we needed and executed flawlessly. In my 67 years of working with financial institutions, NewDay was amazing. We closed in less than 30 days and the load allowed us to move toward being debt free. To Joseph ** and the whole NewDay team, THANK YOU! 5 Stars across the board. looking forward to working with you when in the future.

This was the worst loan experience I have ever had. From improper pay off amounts to rate going up. Never would I recommend this company to anyone. I am working on an indebt letter to the BBB. Thanks for nothing. This was dealing with used car salespeople. I got approved 1 day before closing at a 1% lower rate. But no Regi couldn't work with it.

Matt did an excellent job of preparing me for a successful close to my home refi. His persistence and determination helped us both see it through and have all necessary documentation turned in by the various deadlines. I was very happy with his professionalism and consideration towards my time. I would recommend his services to others who may be looking to refi.

Excellent customer service, and speedy closing process. NewDay was able to get me a home loan that was 100% of my home value. This enabled me to pay off most credit card debt and some extra needed cash for the holidays. I would definitely recommend NewDay for any Veteran looking to either re-finance or just need some extra cash to get them through a difficult time.

This experience was superior in EVERY way! My loan officer, Brian **, did an exemplary job. The easiest, smoothest mortgage experience I have ever had, and I have had a number of mortgages throughout my lifetime, including other VA loans! Anyone considering a VA loan of any type would be wise to choose NewDay USA!

My loan was handled professionally and with respect. It could not have been made any easier. Thanks for everything that was done to help. I would recommend. My contact Zachary ** went above and beyond to help. I would do this again if needed. If there is anything I could do I would.

Outstanding experience from start to finish. Sam ** our Account Executive provided outstanding advice and service throughout the entire process. He thoroughly explained each step of the process so we were not unprepared for what was expected. It was a pleasure dealing with Sam, and we sent an email to several weeks ago to his boss, complimenting Sam's performance and our pleasant experience.

My experience with NewDay USA was outstanding from start to finish. My loan Handler Chad ** was one of the most professional people I have ever dealt with in any field. I would absolutely recommend you to other veterans. I could be any more satisfied with this loan process through NewDay USA.

I want to greatly thanks Evan ** for his help in making possible for my family and me to have a very good Christmas and a new year 2019. Everything he did and the work done was excellent, he made me feel very comfortable from the beginning of the refinance mortgage application until it's last day. Evan never stopped working, even the weekends worked to make it possible for our dream to come true. At first, I was doubtful that everything would be completed before the start of the new year, but Evan ** took away my doubts. I highly recommend any client who wants to make his dream come true to contact NewDay USA. A wonderful and educational experience.

My experience was very good. The Loan Officer I worked with was very helpful and proactive. I was able to complete the refinance process in about 45 days. I would recommend NewDay to my Veteran friends. The only negative would be the closing costs. Reducing the closing costs to a bare minimum would make the process more attractive.

NewDay USA sold my loan to another company—Freedom Mortgage, whom I’ve never heard of, and, simultaneously, my monthly mortgage payment went up $64. I have since had several calls from Freedom for no apparent reason and no explanation as to why the payment went up.

Entire process exceeded our expectations. This was the first refi we did over the phone and via e-mail. Tristan and Mike were extremely professional and stayed in communication with us throughout the process. The appraisal was completed when they said it would be and we closed earlier than originally expected. Thank you.

Obtaining the loan through NewDay was easy and we dealt with a loan agent who was always friendly and professional. HOWEVER, only about 2 weeks after the loan closed, we get the notice that the loan has been sold to PHH Mortgage... PHH Mortgage is a company in which 49 attorney generals filed a class action lawsuit for poor business practices; if you search for PHH Mortgage, all you will find is one-star complaints with very serious allegations. The new year approaches, and we have not had to make our first payment yet until January to PHH Mortgage; but based on what these reviews are describing, we are in for a nightmare. So I am only going to give NewDay two stars; we feel we were catfished into dealing with a substandard company.

Everything went smoothly. Daniel ** was a great Loan Service specialist. No problems, great professional service. Refinance process took a little over 30 days and Daniel walked us through and was always available to answer questions asked. Highly recommended. All service members should use NewDay USA for their home loan and refinance needs.

I would like to acknowledge Joshua ** as an essential part of why the process went so smoothly. He was always polite and respectful and I felt a sense of confidence that assured me I was working with the right people. Thank you Joshua. I will recommended NewDay to others.

We had a great experience. Zach was efficient and responsive. He returned phone calls and e-mails promptly. Documentation requirements were minimal. The process was not time consuming or overwhelming. The closing went very smoothly and efficiently, and just the right amount of explanation was made. Closing in our home was very convenient.

The account manager, Zachary **, was extremely helpful in securing my loan. He was professional, knowledgeable, courteous and supportive. Zack made the very stressful process tolerable. He was great to work with. He kept me informed every step of the way and explained fully the details of every transaction. Because of Zack, I would highly recommend to others doing business with New Day Financial.

Rate of closing - Seems too close as quickly as we could. Rep was nice to work with and helpful with even the difficult problems we had. The first attempt with Neil ** also set up our going back and finishing the refi, with you. Thanks for hanging in there with us on this our largest investment.

My loan officer, Alex **, was very courteous and very helpful going through this process. He listed the things I needed to do and whom to contact to speed things along. He kept me informed and notified of how things were proceeding. I would recommend NewDay USA to any veteran who would like a new home mortgage or just to consolidate their bills. Being now retired, NewDay USA has allowed me to pay off my bills, and with a smaller payment, leave enough that I can now have enough money left over to enjoy my retirement years. Thanks, NewDay USA!

He was very helpful and friendly. Help with all my questions and got back with answers right away. Would give anyone that wanted a loan to go with NewDay. Everything was done in a timely manner with no hold ups in any manner. Was impressed on all that was done with no hold ups.

NewDay USA is a scam designed to bleed cash out of our nation’s veterans. In 2016 my wife and I finally had enough equity in our existing 7.25% mortgage (we took an equity loan just before the bottom fell out in 2007 and ended up underwater), to refinance. Both of us had credit scores in the 790s when we applied with NewDay. They came back with a 30 year rate of 4.75%. This is a full percentage point higher than out existing bank was quoting on a VA loan. The difference over the course of 30 years would have meant tens of thousands of dollars in NewDay’s pockets at our expense. Multiply this by the thousands of Vets they are giving these high quotes to, and you have a company that exists to rip veterans off. The Admiral should be ashamed and this company should be invest by the Feds for questionable lending practices.

My account executive walk me through this process and I couldn’t de any more thankful! My refi was quick and easy. New Day was a great company to be involved with and I will definitely recommend my family and friends to look into New Day! The online process was easygoing and secure. I was able to close with minimal hassle.

Megan was very helpful getting everything done on a time just as she told us. All of her targets were meet. This was done working with two people that are not real computer people. This made our closing come with no surprises. We would recommend anyone that is a vet to call New Day UDS.

Overall happy with my mortgage loan and the assistance of my assistant Joe **. I was able to pay off my loans and credit cards with my cash out amount, thanks to all who were involved in the processing of my mortgage loan. A special thanks to Thomas **, RADM (Retired).

Jacob ** was extremely helpful through the whole process. He answered all my wife's and my questions in simple to understand terms. We had a little trouble setting the closing date but that was all on my end. My mother was in a hospice house. Jacob was very patient and said he only needed a 48 hour window to work with. I will recommend NewDay to all the vets I know because of Jacob. I was extremely impressed by him.

Very pleased with the entire process. Kim was great and helped me through every step of the process. During the loan process, I was being treated for lung cancer so thankfully Kim pretty much took care of everything with me hardly having to do anything which was so appreciated. The entire process was very smooth and the great part was I never had to leave my house. So thankful for NewDay. Best loan experience ever.

Applied for a refi with a 20K cashout and got the extreme sales pitch from the very first moment and told repeatedly how the good Admiral loves his vets. My current mortgage is 220K on a home valued at 350K. Have a stellar credit score of 805. Lived in the house for 18 years and paid every month without problems. Have a VA disability income, corporate pension, and social security and was told income was insufficient for credit requested. Then came the real sales pitch with the “have I got a deal for you”. Offered to pay off my 6K of total credit card debt, proffered an inflated new mortgage interest rate of 5.85 percent for a fixed 20 year term.

Refinancing my home - The overall experience was very positive. The only glitch was that the first appraiser did not submit his report at all. This caused an extended delay. My recommendation is do not use that appraiser again. Brandon, who was my contact did an excellent job keeping me aware of what was happening from start to finish. Thank you.

I reached out to NewDay for a home refinance. Everything was going smoothly until we had the house appraised. Since we had taken out the floors, the appraisal wouldn't be complete until flooring was installed. Joseph, our account executive worked with us the whole way so we could get the refinance done. He went above and beyond anything I expected to make sure our refinance was complete. He worked with the flooring contractor, and my wife to get things done. Because of Joseph's work ethic, I would recommend NewDay to anyone. Joseph is surely a huge asset to your company and I am glad I got to work with him. In the end, we have the refinance we wanted and beautiful floors. All thanks to him.

From the moment I made the call and spoke to Kelly, I felt myself relax. I had been wanting to refinance for a while but was dreading the process. I was only planning to ask questions and continue searching for the right company. Kelly was so grounded and genuine with her questions I knew had found the best company. I was continuously impressed by Kelly's diligence, hard work and keeping the process moving. She was with me every step of the way, I never felt neglected or wondered how things were going. I had a problem with my Quit Claim Deed and she was right there, helped me get this processed correctly and even communicated with my ex-husband to explain what needed to be done.

Adm. **, I do want to congratulate you and your staff on a very positive experience with New Day. Both Cody ** and Sarah ** professionally guided both seller and buyer through the process, with minimal disruptions. The only problem I encountered was my Interest Rate jumped from 4.375% to 5.9% during the process, and several local inspection requirements went unnoticed. Regardless, I am really happy to be a homeowner again.

My wife and I canceled our application with Freedom Mortgage and decided to go with NewDay. After a year and seven months of making our payments on time and never being late, they decide to drop us and also decide that we will deal with Freedom Mortgage from now on. Very disrespectful and unprofessional! That is not for them to decide which mortgage company we have. That is for my wife and I to decide. This is one veteran that they proved they don't give a hoot about. They are dishonest and disloyal. We signed up for a 30 year mortgage, not a year and seven months.

My agent was very nice and did everything he could to speed up the process. He kept me up to date on what he to needed, when he needed it and how to receive it. He showed his expertise and intelligence on the home refinance application process And directions to get things done.

I received a home loan from NewDay. I was very satisfied with my loan officer and his assistant. They did an excellent job and I closed the loan early. I was able to negotiate a $9000 concession from the seller to nearly pay off my closing costs. I wholeheartedly recommend NewDay and I hope Ryan ** is your loan officer.

I tried other companies. Was not happy with terms interest too high so I called NewDay USA. The reception I received from Nick was refreshing. Our background with our credit and medical problems. Nick work out a solution to help us get back on solid ground. We are in good shape money and credit wise. Paid all the bills off. Great interest rate. Lower our payments. Closed on time. Will recommend Nick and NewDay USA to all my friends.

My wife and I just purchased a home and used USA for a VA loan, we are completely satisfied with the whole process, Mr Zachary ** was always professional and kept us informed of everything every step of the way. We appreciate him so much, he did a excellent job for us.

We just purchased a new home and I want to personally thank Janelle ** and William ** for all their support. They were exceptional ensuring I had all the appropriate documentation to complete the loan process. I look forward to continuing working with New Day and will ensure to recommend NewDay to all my veteran friends.

I completed an application online, it was only a few minutes after I sent it the application in that I received a call from Mr. Ben **, he identified himself and asked if it was okay to go over my application. From that time to closing I had no problems, Ben kept me informed all the way. Ben always made it seem like I was talking to a friend and sharing information. In fact, as I sit and think about my experience it doesn't even seem like I went through anything, but the results are here. Again, Mr. Ben ** was very helpful and knowledgeable. If I had to do this again my choice would be NewDay hands down. And yes I would recommend New Day to all my Veteran friends. New Day you were a blessing to me, thanks and God bless you for being the type of company that makes it easy for Veterans.

Wow I can't begin to express how easy this company made this process for us! Evan was so helpful every step of the way and always kept us informed! I would recommend NewDay to all my friends! My only regret is inquiring sooner. I tried 2 different companies prior and was turned down both times! NewDay gave us a new start! Thank you!

Joe was exceptional and is an asset to NewDay. Your interest rate was a point and a half higher than our original mortgage but we still took advantage of the VA program and that can also be attributed to Joe ** and his ability to communicate. Thank you for your service NewDay!

Updated on 12/26/2018: It seemed to me that the folks helping me didn't know what they were doing. They constantly asked for more papers instead of telling me what they needed at one time. They lost papers I had sent and then asked for them again. They cost me more money because they didn't know what they were doing. As soon as the house closed they sold my mortgage to another lender. Don't use these people even if you are a Veteran.

I kept getting mailings from NewDay & seeing commercial. So me and my wife started talking and then called... Matt helped us and he was very personable... and it only took us 30 to close with 100% money out refinance. I encourage all vets to give NewDay a chance... very veteran centric. THANKS NEWDAY.

I refinance with NewDay USA hoping to get the best experience of a lifetime and was only disappointed at the very end. The person helping me can't seem to find answers to the whereabouts of my closing funds. I am a person who believes in being on time and organized. So when those things don't happen as promised then that's a problem for me.

I had a very good experience during my refinance. Courtland Womble was very helpful, answered all my question in a timely manner, was very knowledgeable, and attentive to my needs during this process. The process went smoothly. I would recommend NewDay to a family member and a few friends who are looking to refinance.

I cannot begin to tell you what exceptional service we received from your company. Our loan officer was Sean ** and he is fantastic. You have an extremely valued employee in him. He was patient, kind, knowledgeable and helpful with us in handling the refinancing of our home loan. He is in need of more than a pat on the back for what he has done for us. Your company has taken us out of a financial situation and given us the room to enjoy our retirement. I would gladly give a glowing report to anyone on your behalf. Please let Sean know that we appreciate all of his time and attention he spent on us. We as retired Air Force are so happy that there is someone in charge that truly cares about the veterans and their family.

What a trying experience today with your customer service department! I called to ask how to set up auto pay, which should have been done when I signed the refi documents. I was told that the loan number I gave them was not a loan number and that I would have to wait until I got the first bill before I could set up auto pay. That's bullshit people!!! There is only 1 Loan ID number and I gave it to the person who seemed to be put out by me trying to ask questions. As far as the person who helped me do this refi, Mr. Trevor **, he is top notch and easy to get in touch with, but your customer service sucks! I want to know how to set up the auto pay NOW!!! You need to contact me and tell me what website to go to in order to get that done!

Working with NewDay USA on our VA home refinance package was a great experience. It was the only company that reviewed our unique situation, and put together a successful plan to approve our application in order to resolve our situation. Account Executives, Brandon ** and Matthew **, were great in explaining all of the requirements and walking us through the process from beginning to end.

Our loan representative (Matt **) was in contact with us for each step required for documentation to secure our loan. All submissions were done thru internet and security was ensured. Matt walked us thru each step required and this assured an excellent completion of our loan. As a veteran, I am very thankful that NewDay USA is available to me to assure that I can be financially safe. Financial needs.

Throughout the process from start to end I was very happy with the speed and professionalism of New Day and the people I had contact with. I would and will recommend your company to any of our veterans. As a matter of fact I already have, my grandson who just got out of the Marines last year.

I had a great experience with David and I would recommend him to family and friends!! The process was smooth and David answered every question quickly and professionally. The timeline to finish the loan was very accurate and everything went according to plan. Thank you again for the great experience!

My experience in this matter was fantastic, especially in dealing with Megan **. She is a professional and really put me at ease. She walked me through all the steps and there were no surprises. This was so simple and I felt competent in dealing with the process. She dealt with me in a very professional manner. I was impressed.

Kirk ** helped my family refinance our home and pay off some debt. We decided to put some finances back into our home. Kirk listen to our plan was exceptionally professional in his efforts. I whole heartily recommend New Day to anyone whom is a veteran and wants some help with someone they can trust!

VA Loan on above property. Christy ** and Jae ** were always responsive, polite and precise in what the next step was in a fairly complicated underwriting process due to the complexity of our various tax returns and financial relationships. We appreciated this very much and, of course, the end result was excellent. We will definitely recommend NewDay to others.

Spoke to a Mr. David ** absolutely terrible attitude rushing thru the process. Trying to force me to do everything over the phone without providing any real information. Had an attitude and very short tempered. I am a disabled veteran. This is a very delicate situation. I have already had a very horrific experience dealing with my current mortgage company. I just wanted some information so that I could be informed about this process and make sure that it is the correct choice. When I told David for the second time that I needed information before providing my social security number over the phone he very smugly stated then we won't be able to continue to move forward today and hung up. I was skeptical before but now I'm even more concerned.

I thought the process went well and my loan officer was always there to answer questions but I feel the fees were astronomical and were not properly explained to me. Looking back I would not have went through with the loan knowing what I know now.

We have been customers of NewDay for over 5 years. We selected them because they were VA oriented and promised that they would not sell our papers to anyone. With just a two week notice, NewDay informed us they have sold our papers to a company with extremely low reviews. We value our credit and the new company has a history of "losing" payments, unauthorized escrow withdrawals and very poor customer service. Thanks NewDay for not caring about your customers!

The process took about 30 days from the first call to closing. Our contact kept in touch to let us know just what he needed and sent everything to us that needed our signatures or information. The process consisted of nine or ten phone calls and about the same number of emails in which we responded by scanning documents and emailing back. One appointment was in person at our residence when we closed and signed the necessary papers. Overall a very painless procedure.

My wife and I were sent a list of needed documents that we furnished. As we got closer to closing we were asked to supply additional documents. If all these documents were needed why were they not in the initial list? I was told NewDay USA did not want to cause stress with too many documents in the initial list. Just days before closing we were told we needed a wood destroying insect report. It was hard to find someone to perform this service on short notice.

My loan officer was polite and courteous. However, due to a breakdown in communication between parties within the system, my closing was very delayed from the date of loan approval (45 days). My property was not appraised well. My appraiser was very elderly and could not physically do a full appraisal of the property. I also received a very high interest rate of 5.6%. This experience only accomplished half of my goals that I set out to accomplish with this refinance.

Ben ** walked us through the entire loan and was courteous and explained everything clearly. Was done quickly and efficiently.I was very pleased with NEWDAY, and have told a few of my friends. Thanks again. I would not hesitate to tell others of how pleased we are. If you ever need a verbal from us please feel free to contact us.

I am a 20 year Retired Army Veteran with a VA Home Loan for 12 years with my hometown bank. I wanted to refinance my loan. After 116 day getting the runaround and no results I called New Day VA Loan and Tony ** answered. And within a few hours and exchanging info things started to fall into place. Thanks to the professional of the New Day staff we closed in less than a month - Thanks for helping this veteran.

It could not have been rewarding for my wife Sue and I to have the very professional Josh ** assist us along the way. He kept us informed and when there was a problem, he worked hard to fix it and to make the loan work. Excellent organization from top to bottom. As a Disabled Vietnam Veteran being treated fairly was truly refreshing. In the process were able to begin renovation of our home and to upgrade its value. Thank you so much for all your help.

Great Customer Service was provided by William **. Very professional and helpful. Made a tedious transaction an enjoyable process. Great communication channels enabled all required documentation to be completed in a timely manner, despite having to deal with an impending hurricane. I would highly recommend to family, friends, and colleagues.

NewDay USA surely lives up to its television commercials and marketing materials, in the fact they truly make the loan process easy for veterans. The relief I experienced after the very first phone call with my loan rep, Rob **, was like a huge boulder had been lifted off my shoulders. I have been raving about NewDay USA with the veterans I work with and have shared my experiences with all I have an opportunity with. On behalf of my family - Thank you!

I can't Thank Brandon ** enough. He really made the process go very smoothly. He kept me informed as to what the status was daily up and to the close date. NewDay USA said yes when the loan company I was with for seventeen years never missing or late with a payment said no. I didn't know where to turn after that. I seen the T.V. commercial and decided to call. That call changed my situation. I would highly recommend this company to any one who has served or is currently serving our country. I thank everyone that was involved in the process of helping me secure the loan. I am in still in awe as to how smooth and quick the entire process went, thank you, thank you, thank you!!!

ADMIRAL; I would like to let you know that Mr. ** went far above the CALL TO DUTY... He keep us totally in the loop on all paper work and info. He even followed me around the Country with email after email, this was outstanding. My wife and I love to work with him. This employee is a major asset to your business. Please take good care of him. (He will cover your back). The last signing of doc's, the lady was very impressed that we knew so much and it went smooth. She said we were lucky to have such a great person working for us... BOB ** NEEDS TO BE HELD UP AS A GREAT EXAMPLE OF THE GREAT JOB THAT YOUR BUSINESS IS DOING FOR VETS. I am a Vietnam vet and so proud of what is happening to help vets today. Thank you all. Admiral, please let me know that you have read this... You and your business is doing good. Thank you.

We can only recommend NewDay USA to other veterans. We had a awesome experience with William **. He was part of the process from beginning to end. He went above and beyond. He worked on weekends, made calls to our creditors, even on his days out of the office he would call or send emails. Mr. ** was very professional, knowledgeable, and he cared about our needs and made sure we got what we were looking for.

Michael ** was outstanding from beginning to end. As a longtime educator, it has always been my expectation that the people who worked for me were professional at all times. I would hire Michael in a minute. He is top-of-the-line when it comes to representing NewDay USA. I wish him Godspeed.

I was living paycheck to paycheck, credit was as low as one can go, not sleeping well, worried about how I would make payment on my back property taxes. New day came to the rescue. The process was easy and Cole walked me through every step. I would recommend New Day to any veterans that is in need of financial assistance.

I am so thankful for New Day USA. l never thought l would ever get my home refinanced. And thanks to Mr Spencer ** for so diligently never giving up on us. Praise to your company for all the help. l would recommend New Day USA to anyone if they're looking to refinance their home. From my experience they can't be beat.

I have absolutely no complaints about this process at all. Megan ** who was my rep kept me informed all the time. They could have said no because of my debt ratio but did not. They recommended paying off one of my other loans which still helped me put money in the bank which was my intention. Thank you all so much.

What a great experience from start to finish. NewDay is the way to go, great communication throughout the process, explanations and dollars did not change throughout the process. Had my money faster than I thought. Great job to everyone... thanks. Thanks for the great experience New Day.

I thought the loan application process was very smooth and pressure free. I worked with Wayne ** and he was very informative and patient with me. As a Veteran, I am very appreciative of this company and what it stands for. I would definitely recommend NewDay to other Veterans I know. Thank you.

Very easy process. They delivered just what they had promised. NewDay agent Ryan ** went above and beyond to ensure I understood every step of the process, and worked after normal work hours to ensure my process went smoothly. NewDay USA has my highest recommendation!

Every step of the way Kevin was there to help answer questions and problem solve. I couldn't have asked for a better person to help sort out the refinance that we needed so badly. Everything happened in the timeline stated and nothing was as great as paying off my numerous high-interest credit cards!! Kudos to Kevin ** and the New Day company. Kevin deserves Employee of the year if your company has one!!

The process of re financing a home loan went extremely well with one exception: a document that Wells Fargo Mortgage from a previous loan was filed in the wrong county. Our account manager did an excellent job. I was very skeptical working with someone on the phone and the by e-mail, but it panned out. Thanks.

I've had several VA loans with you and up until this time was very satisfied with the process. However this time it took so long and I had to submit so many documents repetitively. I believe I submitted the same document about 6 different times. And I started the process in June of this year and we just closed last week. So a total of about 2 months. I don't think it's ever took that long to get a VA approved loan closed on. Well not for me anyway. But other than the length of time it took and the multiple documents sent repetitively you did a good job.

Prior to contacting NewDay USA, my wife and I had initiated refinancing and loan modification process with 2 other mortgage lenders. It was not a very pleasant experience, instead the outcome were unsuccessful on both accounts. It took us a while to have that courage to even think of going through another one. One day, while watching TV, and seeing the commercial of NewDay USA, my wife encouraged me to contact them. Trevor ** answered the phone call and since that time, everything has been smooth sailing like they say. Trevor was very professional, efficient and honest through-out the whole process. He kept us updated on what is going on and prepared us to get all documents and inspections needed/required. We could never have asked for a better Account Manager and his team. Bravo Zulu to NewDay USA for a job well done. Thank you Admiral Lynch for having this program for veterans like us.

Our experience with NewDay and Jordan ** was great! Jordan checked in with us regularly and made sure everything stayed on track. It was a pleasure dealing with him. The whole mortgage process was relatively painless once we collected all the right paperwork and completed sooner than we expected. I would highly recommend New Day to any veteran looking to refinance or getting a new loan.

Mr. Travis ** was extremely knowledgeable and helpful in this process. He was sympathetic to all my concerns and maintained his professionalism throughout every conversation. I was a bit skittish at the beginning of the process, but by the end, I felt confident in all the information that Mr. ** provided to me. He gave me great tips and solutions for reducing my debt. I am quite satisfied with the service Mr. ** provided.

The entire process has been delightful with the assistance of Zachary **. His ownership and communication abilities relieved my wife and I of the process to make this all happen. The entire program is great to really assist in what the standing point is for persons with some reorganizing and moving forward. I express my sincere appreciation that there are truthful organizations and dedicated persons in the business world today. Thank you for the opportunity.

Edward ** provided all the information I asked for and stayed with my refinance for over a 2 year period. He was extremely helpful in all aspects and is the reason I did not secure a loan through a different company (and I did discuss with other companies). Thank You.

This letter is in reference to NewDay mortgage. To say this company helps veterans is a gross lie. I applied for a cash out on my mortgage for approx. 20,000. My current loan is about 125,000 and the value of my home is 230,000. Although my credit is not stellar (600) I figured my house used as collateral would be ok. I have lived in the house 10 years and have paid monthly payment with no problems.

Everything went really well. The Appraisal wasn't what I thought it should be, but I assume it was fair. Matt ** was very help throughout the entire process. There is one hing I would add and that is setting up the auto payment. That would be very helpful. Thank You!

I spoke to a loan officer named Cody whom processed my loan application. After reviewing my excellent credit he had the audacity to quote me a high rate charging me 2 points on the back of the loan and an origination fee which all the fees totaled up to $20,000.00. I asked him why would he think that I would agree for them to take $20,000.00 of my equity in my home. I am a disabled veteran and served my country for 22 years. I also did my research about this company and found out that they lost their license to do VA loans. I am very disgusted with this company and how they are ripping off Veterans. Some action needs to take place to put them out of business.

Our refinance with New Day went very well. Our account agent William ** was prompt, helpful, and knowledgeable. The process is very streamlined with the ability to e-sign documents up until the closing. Overall I’m satisfied with my experience and would recommend New Day to anyone who was looking to refinance their home into a VA loan.

My experience with NewDay has been great. As a prior Mortgage Broker, I did have some misgivings about dealing with a lender I did not know, however, Matt ** was very helpful and my husband and I would recommend NewDay to any Veteran. Matt kept us informed the entire process and it went very smooth.

Great experience. Mr. Teddy ** did a great job of keeping my loan moving. Mine is an unusual situation since I am self-employed with rental income making up the bulk of my income. Verification of rental income seems to be a difficult chore for most banking companies but Teddy stuck with it and got it done. Very happy with the outcome.

Home refi - Overall a good experience. Found Joe to be very respectful, polite, and experienced. Very prompt in returning calls. I was pleasantly surprise in the whole process. I would recommend you for sure.

Ben ** was excellent to work with, very knowledgeable, the whole process was very quick and professional. Thank you NewDay for an exceptional experience. Will highly recommend to any veteran to use this company! We were informed of each step. Any questions were promptly answered. Excellent company!! Thank you for your service admiral. And for your company NEWDAY!! God Bless.

This company does not deliver on what they promise. They take months to close a loan, when they promised 30 days. Once closed the customer service department has nice people but it’s inefficient. It’s like talking to robots. You can’t get answers to anything. They try to pull every trick they can to charge you fees if possible. We had a hail claim and the insurance company sent a large check to them, in turn they had to endorse it and send it back to us. It took MONTHS! This happened every time! Our contractors had to wait for months to be paid, outrageous. We are considering a refi to get away from them. They claim to take care of our military, it’s a scam and a joke.

I was pleasantly pleased with the efficiency and speed of your loan process, as well as the people who interacted with me. Kudos to Alec **. I am still waiting to see how the payoff of some of my prior bills goes but I am confident it will go off without a hitch. Overall great experience. Thanks.

We are thrilled with our experience with NewDay USA. The refinancing process was made so easy, they did almost all of the work and guided us through what was expected of us. We had tried a couple other companies before we found NewDay and were left very unsatisfied. Our agent, Courtland ** couldn't have been nicer or more helpful and professional.