NewDay USA Reviews

Everything about my refinance process was quick and easy. Reggie made everything from start to finish very seamless. We will definitely be doing business again with them in the future for other home purchases or refinances. Thank you for the enjoyable experience!

Smooth and seamless refinance process that will save us money through the life of the loan. Was hesitant about doing this but it is the best option for veterans wanting to save money. We were very happy with the service we received.

Very helpful. Prompt with answer to questions, very convenient for us. I think all aspects of the loan went very smooth. Personal loan manager was very professional and helpful in every aspect of the process and time taken to finish the loan.

The entire process from beginning to end was very easy and customer friendly. My Account Executive Tony ** was a pleasure to work with, he kept me informed throughout the process which was much appreciated, would definitely recommend NewDay to others!

Would recommend New Day if you need home mortgage. Easy to work with, very helpful. Recently did a refi with them, everything went smoothly. I would use them again for new mortgage or refi. Was able to handle everything by email or text, except for closing. A lady came to our home for the closing paperwork.

I had very high expectations about New Day, based on commercials, and the fact that an Admiral from the US Navy was head of the Corporation, as I am retired from the US Navy. We will reserve some of our comments about the refinance of our loan, as we know that a lot goes into the process. We would suggest that the training of the people assigned to a customer be analyzed. The associate should know to whom they are speaking before sharing information about someone else. They should be expected to keep the customer informed about where the process is at, not just leave them wondering. The customer should not have to seek out processes, or contact business references.

This is the second time that we have refinanced with New Day USA and have wonderful experience both times. This time was especially exceptional with closing in 2 weeks with pay off of debt. I will highly recommend refinancing to my friends and family.

Received professional support for my refinancing -lowered my interest rate-was able to get cash out to pay off high interest debt. Extremely satisfied with all aspects of the transactions. Would recommend that veterans take advantage of this great program. My granddaughter thru conversation with me is refinancing her home with NewDay USA as her husband is a vet

Had a few hiccups at the end as the survey was late and no one knew who ordered it. It almost stop the closing. Ashton was very professional and always helpful and got us over the hump at the last minute.

Everything went as advertised on New Day commercials. I had a couple questions during the process but received a reasonably prompt response. I would definitely recommend this organization to any of my old shipmates. The process was quicker than I had expected and if my primary contact was not immediately available I was able to contact another member for help. Thank you.

The refinancing process went very smoothly. I was called fairly quickly by my mortgage counselor who took the information on our situation and quickly showed how much we would change by refinancing. We worked with 2 mortgage counselors who were always quick to answer questions and constantly kept my wife and I up to date on the refinancing process. The whole process was smooth and the communication was excellent!

The person that handled my refi was outstanding. From start to finish he kept me informed on all aspects of the loan process. I believe we were done in less than a month. I would definitely recommend you folks to my fellow veterans.

I had several goals in mind when we were going to refinance. Not just a lower interest rate. Our goals were achieved and the process itself was explained well as we were moving forward. All the steps were smoothly accomplished. I was pleased with all aspects of the project as well as the outcome. Thanks.

New Day made refinancing my house easy, quick, and at the lowest interest rate available anywhere! I highly recommend using New Day if you're in the market to lower your interest rate and save on your monthly payment.

Gabrielle Marie ** made it an exceptional experience in this process. She was always professional and clear in her responses, which were always prompt. Gabrielle is a credit to NewDay USA organization. We have dealt with other companies in this process, but chose NewDay USA mostly due to Gabi. We are very pleased thus far.

...and all we had to do was sign our names, in person, 148+ times. From the moment we called them they began to work on our behalf. Working out all the details, sending us forms to e-sign, then sending a Notary to our home to have us sign the final paperwork. I did have to create one piece of paper which had two forms of photo I.D. for each of us. The final result was having the home we bought just over a year ago cost us about a hundred-dollars less per month than our original mortgage. IF you can find a company that will accept all your original homebuyer paperwork instead of duplicating the entire original process and refinance your mortgage 2.25% with no out of pocket costs please let us know.

Very friendly and professional. Always available to answer questions and the refinancing was quick and painless and we felt that the agent was representing us for the best rate. Would recommend anyone who is looking to acquire a loan. Thanks for helping us.

Best way to describe our experience with NewDay was fast and efficient. When and issue was presented NewDay was quick to present a resolution. Our account executive kept us up to date and fully informed. I will share my experience with other Veterans. Thanks!

Hard working and always there to help with your loan. I am grateful to NewDay USA. I also have a rate that I can live with, and I cleared up my credit at the same time. Great service. Happy, Satisfied, Grateful.

The whole process could not have gone any better thanks to Kyle ** and his associate, Caroline. Kyle seems to be tireless in his effort to make the loan process go as smoothly as possible. New Day is fortunate to have these hard working individuals on their staff. And I want to thank them for all their work in making this loan process a success.

Our experience with the process of refinancing our home with New Day America's Mortgage Company was very professionally done. The instructions were easy to follow with no stress. The whole process was seamless and very professionally done. It will be our honor to recommend New Day to any of our military colleagues.

I would recommend to a friend. Would use your services again if needed. Thanks for your professional advice and support. I had all my questions answered in a timely manner. Overall my experience with New day was great. The staff was knowledgeable and polite.

Ran into a few early snags because of an issue with a power of attorney. Thanks to Andrew’s patience and follow through with funding I was able to get documentation to satisfy my use of the power of attorney and finalize the refinance.

I had a good experience during the refinancing of my home. Now I am watching to see how NewDay services my loan. AT first, there was some confusion as to why I had to escrow my incidental costs but in the end, I went along with the requirements.

I had a great experience in this refi process. Every representative in New Day was very professional, and knowledgeable. Every question I had was answered quickly. The whole process was quick and easy. I was explained all options, and offered more assistance if those options were not to my liking. The market value of my house was not where I wanted and it almost messed up the refi. I called later to see what could be done and they helped me make new and better decisions that actually accomplished my goal to bring down my rate and save money every month on a lower mortgage payment.

I thought the communication could have been better. I felt as if I was rushed, especially with the notary. I gave him an excellent review but he was sitting right in front of me watching what I wrote. He left me with the possibility that we might have a problem with my husband signatures but I had to call to find out that indeed the loan had funded. Connor kept calling me "sir" and I felt as if I was always talking with a Marine.

Great people to work with! Kept us informed with all information. Easy to work with and talk to. Was very happy to work with them and hope in the future to work with them again. So glad we have this program for the veterans!

This was the most effortless and speedy refinance I have had the pleasure of going through! You have an amazing team of people working for you. They kept me up to date on all aspects of the process. THank you very much!

Mr. C ** was awesome to work with, he made it simple, and it happened just as he explained. The online paperwork was minimal and the process was fast as well. He was very responsive and courteous. Great job to the entire NewDay USA team.

Jeff ** is amazing… He took care of us as everything was smooth without a hassle!!!! Everything Jeff said was on target!!!! Thank you NewDay!!!! Jeff deserves a raise or promotion…. Maybe both!!!! He are are refi so simple we thought at first this can’t be real…. But it was!!!!

After 2 months working with our current mortgage lender to refinance, my wife and I decided to look elsewhere. Watching Fox News she saw the commercial for NewDay USA. We called that morning, completed the paperwork in just 45 minutes. Closed on the loan 9 days later. Saved us time, money, and stress. Easiest process ever. I would recommend to any and all Veterans. Thanks to all at NewDay.

From the beginning it was a great experience to do business with you! Clayton ** from the start answered my questions and was very concerned and explained in detail! I am from the old school and he was very patient with his explanations. Great job-give him a raise!!!

This was a seamless process. New Day made everything so easy. All I needed to do was was download a few documents and have the process notarized when escrow closed. I would highly recommend any Veteran to contact New Day prior to any other lending agency.

It was quick and simplified by Robert **, a professional, but caring associate of yours. He looked out on my best interest on this deal. Thank you for the good attitude you've all displayed and the professionalism necessary to get this VA refinance completed.

Kyle ** was the best. He walked me through everything, always returned my calls. It was so quick and easy. I started on June 15th, closed on July 9th, had funds July 15th. Thank you Kyle. You were great. I would recommend NewDay USA

Very helpful and great follow up. The representative, Mr. ** was prompt to answer any questions I had. The Notary was very professional and prompt. A stressful experience was made painless. Would recommend to any Vet who needs to refinance.

Everything went well from start to finish. We had all the info we needed and what the cost would be so we could move forward. Any time I had a to call and ask about something I would leave a message and would get a call back the same day, Thanks.

Your team was very nice and on the ball. Things went very smooth and were very helpful and I would recommended them to other veterans. It was a pleasure to work with them and the other staff that were involved.

During my refi process it seemed as though my interests were not the priority. My rate went up due to not locking in in a timely manner. At my first closing appoint all of the documents were NOT how they appeared digitally with regards to titling. When I inquired the loan processor had no idea how to get the situation resolved. After I contacted an attorney and then the title company to get it fixed, the processor implied he/NDUSA got it resolved.

Professional, courteous and helpful staff. So glad we were able to refinance to get a lower loan percentage rate and pay off some debt. Jesse was super at taking care of our account. We only wish we had done it sooner.

Hi. Our rep Colby ** could not have been more helpful and informative as we went thru the application and closing process. I would highly recommend Newday financing and Colby ** to give you the bottom line..no confusing terms..right on point as far as timelines...straight from the shoulder so thank you.

Professional, timely. Kept us informed throughout the process. Joe was always available with information and documents. He was very clear on what was necessary to provide. Closing was easy. Notary came to our home on a date and time that was agreeable. Took only about 45 minutes.

Smoothest refinance we’ve done. Nicholas ** was very helpful and courteous. A pleasure to work with. Always answered phone calls, emails and texts in a timely manner. Would refinance again if needed. Would recommend to all my veteran friends and family. Closing went smoothly also.

We had the best, excellent, and professional service that we have ever experience with real estate exchange in my life time. Our Loan Representative was the best. He stay connected and was very informative in providing whatever assistance that were needed. We are very grateful and thankful for NEWDAY USA in providing services to us. I highly recommend this Mortgage Company to all Veterans who pursuing purchasing or refinancing.

Very very good. My representative returned my calls in a timely manner and was very knowledgeable on what needed to be done. The closing was quick and easy. Received my cash out in record time. Will recommend NewDay to all my friends.

New day USA was exceptional in our refinance, I did not take cash out, but refinanced for a lower rate. It took less than 2 weeks and we closed. Everyone we dealt with was extremely helpful and the whole process went very smoothly. Thank you!!

The process of refinancing through New Day could not have been any better. My contact, Xavier **, lead us through the various requirements of paperwork submissions, payoff designations, signatures, and final approval with the utmost attention to detail. New Day's approach to customer centered service made this the easiest and most accurate refinance I could ever have expected. I highly recommend New Day to all veterans for their housing needs.

The process was smooth. Things just rolled right along. Your staff were just excellent. If I had questions they were answered. THANKS SO MUCH FOR EVERYONE AT NEWDAY USA. I will spread the news. Their goal is to help.

Marcus and Morgan were great. Always kept me informed of what was going on. They were able to get the closing date moved up making it easier on the seller and in turn me. They worked through a couple of small glitches keeping everything on track. Thanks guys for all of your time and work.

This is a refinance of an existing New Day Loan. The process was extremely fast and efficient. New Day is the best veteran mortgage servicer. From the beginning to the end of process was 30 days. I received constant communication and updates.

Excellent professional and personal service. Timely, clear and concise explanations of the various documents involved in the loan process. Account Manager was knowledgeable and most helpful from start to closing. I would definitely recommend NewDay USA to anyone in the market for a VA home loan.

Clayton Matthew ** was Outstanding and he communicated the Whole way with wife and me. The process was the quickest we have ever seen (me was a Loan Officer/Realtor). She has not seen such speed and diligence from the start to the finish - Closing! Thank you so much for all of your work!

NewDay USA made it an easy and painless process for me to acquire the loan for the purchase of my house! They even took the time to educate me on the terminology of APR and various other intricacies of home loans. Recommend going with NewDay USA for all of your VA Loan needs! 5 of 5 Stars!

We are totally satisfied with your team of professionals. They were magnificent in all aspects. If you could do one thing though please do not send us anything else about using your service for our home.. We have already done so, but my wife Carol keeps receiving mail requesting us to refinance. Also, I am the veteran in the family and not my wife Carol.

Matt was straight up and top notch throughout the process! We had looked at other possibilities and all had some form or another of hidden costs. Everything Matt said on phone, was to the "T" in the written documents with no hidden changes or charges. I/We (my wife) very much appreciated that high level of honesty and integrity of your business and Matt, is ultimately what won us over!

The folks at NewDay made this process extremely easy for me. They made a pledge to have the process complete in 30 days and actually ended up beating that by 7 days! Erik even called to let me know my rate dropped another 1/4% halfway through the process! I'm extremely happy with the service I received from NewDay!

From the first call to closing our representative Andrew ** was absolutely phenomenal. Our transaction was smooth and we even were able to finish early. I definitely would recommend New Day to all my fellow veterans! This has been one of the best experiences for my family and I.

My overall service from NewDay USA was excellent. The staff I dealt with directly was extremely professional and friendly to deal with. My only complaint was your underwriting department seemed a little Nit-Picky for some of their requests. But we dealt with it and everybody seemed happy in the end. Hopefully at our age (75 & 76) this will be our last of the mortgages we will need. If I see another Veteran in need of financial assistance, I would be more than glad to recommend them to you for help. I would like to close with a personal thank you to Kyle and David who worked on my account and did an outstanding job. They both are a credit and a asset to your organization.

Outstanding service and very helpful. Made the refinancing of my home a breeze. The application process was expedient and everything was explained to me in detail. No hassle in closing, New Day sent a notary to my home. I highly recommend New Day.

From beginning to end, the process was handled with courtesy and professionalism by our account executive Noah **. Noah was efficient and communicative and always available - expressing enthusiasm all the way, he was a steady hand on the helm. We were always informed along the process, owing to Noah's efficiency. Admiral Lynch, a personal word from one career officer to another - first thank you Sir for your more than three decades of distinguished service to our nation, and for your continued service to veterans through your leadership position with New Day. I think you will understand when I say I would be proud to have a young man such as Mr. ** in my unit, or as you might put it, "aboard my ship" as a trustworthy crew member. Godspeed and thank you for your help in our refinancing.

I had a very good experience. The entire process was smooth. Time consuming but smooth. My only negative comment regards the PHH finance company where my monthly mortgage payment apparently goes. I started calling them on 2 June. I finally was able to clarify my payment plan was set up on 24 June. It took 7 calls to bring that to fruition. I am having my bank make an automatic payment on 1 July. Starting 1 August I think PHH will take my payment automatically. At least I hope so. I believe getting signed up with them was arduous. But your company I absolutely would refer to someone else. Happy to. Bill **

I thought we were going to get funds after the loan and we didn't.... Rep was good but didn't understand our request at the end and we thought we were going to get a better interest rate.. The paper work went on and on, didn't like that at all...

This is the second time NewDayUSA has come to my rescue when dealing with refinancing my mortgage, and now, securing a mortgage for my new house. My wife and I greatly appreciate the dedication and professionalism shown by the staff, Ms. **, Ms. ** and Mr. **. Thank you.

I didn't know what to expect, but Newday personnel made it so simple and painless that I am still excited. From getting my VA certificate to finding a realtor just amazing process, so simple. I have bought several homes in the past and it was a frustrating and complicated process dealing with banks or credit unions. I couldn't be more happier with Newday and tell a veteran whenever I meet one and ask if they have used their VA eligibility. Thank you and the staff that worked on my loan and processing, MS Caroline **, MR Adam ** and MS Jena **, great professional personnel that made me feel appreciated to help me. Not often a company walks the talk they advertise.

My work with your representative, Conor **, was quite smooth and easy. He made all the details easy to understand, and I would recommend your company to anyone looking for a refinance! Even the notary signer was pleasant. There's just not too much I can say - I happened quickly, and I am saving over $ 100 per month, and that will help me to stay in the home, without getting a reverse mortgage and nobody likes that. So thank you for your service, and for your company!

We worked with Brendan **. He was very informative and helped all the way to the end. It was a very easy process, by using email and texting the documents. Of course I could call and leave a message which was always returned promptly.

Everyone at New Day USA is very professional and keep you in the loop. They answered all my questions and walked me through the entire process. I very highly recommend them to everyone. God bless New Day USA and all their personnel.

Everyone at New Day who was involved with our Refi were very attentive and answered all our questions and had to work through some issues our bank caused and who didn't seem like they wanted to be helpful at times. But in the end we were successful and we closed with a much better interest rates and feeling better about our house payment and God willing we will pay the house off sooner. Thank you everyone and to Dawit for his hard work to help us to achieve our Refi.

Eli was very professional, very informative, and very friendly during the entire process. He ensured that I completely understood the process and always answered my questions immediately, and honestly. I was referred to New Day by a colleague that is an Army Vet, and I really appreciate his advice — and I’ve sent my thanks to him. If I meet anyone that is thinking about a refi or even just overhear someone discussing it, I will make sure they give New Day a shot before going with someone else. Thanks to Eli and the entire New Day Team!

The whole process was seamless. I only had to provide 2 documents, my mortgage and home insurance statements. The rate NewDay USA gave me was so low that I didn't even need to compare with other lenders. I dealt with the same agent from beginning to end who was very professional and kept in touch throughout. The whole process from the time I applied to closing was less than 3 weeks! The closing notary even comes to your house to sign the paperwork. I couldn't have dreamed for an easier mortgage refinance.

Service was awesome. I don't think it could be any easier. Very happy with how the whole thing went. Any questions we had were answered in a timely matter and resolved. Daniel walked us through everything we needed to do. He also made sure we were satisfied with the rate. No pressure!

I don't have much to say, but it was a pleasurable process and Bob **​ Account Executive was first class. He walked me through the whole thing and was a class person. I'm glad I got him to do this refi, because I had no idea what I was doing.

Jahee ** was so very helpful! He made the entire process easy and kept in constant touch with me. I replaced a 4.5% mortgage with another lender with a 2.75% with NewDay. I am very pleased and would certainly recommend NewDay to my friends.

Newday Has been Awesome. Through every step of the way. And is there for you 24/7. Thank you so so much for being there for us vets and making it easy to get a VA home loan. The people who work for Newday are the real deal so very helpful in every way.

We were very Pleased with Danial Who helped us thru the refinance process. I have recommended your service to our son who is also a Vet. I would like to Thank all at NewDay USA. The service you provide to Veterans is very much appreciated.

I would not hesitate one moment to recommend New Day to my Veteran Friends especially. I was amazed at the true caring and professionalism of your team, especially Mr. Warren Gatewood Jr. He went over and above anything that I had expected. He truly cared about my situation, and because of his efforts, our loan was approved speedily and completely. You folks are an answer to prayer! I didn't really think there was anyone out there who really cared for us Veterans, but you folks sure do. God Bless You all, as you serve our Lord, and us Veterans!

This was the easiest, most customer focused processed we have had the opportunity to experience. Cody was the ultimate professional, guiding us through the process without hesitation. He answered all of our questions, was always available to talk with us and we felt constantly assured that we were doing the right thing by engaging with New Day USA. Thank you!

Second time with NewDay USA always easy, quick, trouble free, people are always willing to answer questions. Great people!! All signing was very clear and using Email very quick. The closing was on time and almost without effort. Left messages a couple of times, and call was returned right away. Information was always clear, concise and on time.

It was a rocky first experience. The first guy kept forgetting things and had to redo them and dragged it out for about 3 months. He was also very hard to get in touch with. Very dissatisfied. The second guy I dealt with was great and made it all happen. Also very responsive!

I was very pleased with the help getting through the home buying process. They worked with me all the way through. Marcus and Caroline were very helpful. The realtor that they appointed me was very good at how everything was going to go. He was top notch.

I worked with my representative from NewDay USA, Jude, to complete the process. Everything was automated to the best it could and was fairly painless. There seemed to be a lot of little items that I didn't remember having to do with my old loan, but we worked through them. I was pleased with the process and got the things done that needed to be done to make me feel better about my financial situation. Thanks to Jude and NewDay USA for helping a veteran get it done.

I have been involved in home refinancing and purchasing before and this was by far the least stressful experience and also fastest that I have ever been involved in. Everything was open and precise and Nicholas did a great job making sure we fully understood everything. Thanks and I would definitely recommend NewDay USA.

While (especially today) there are numerous refi options and a large number of businesses to sort through, as a veteran I chose to work with New Day. While the refinance process is always lengthy, Ben ** held my hand from start to finish. He was personable, informative and professional. The entire process was painless and did not encounter any snags. I'd recommend NewDay in the future. V/R Lani **, CMSgt, USAF (Ret)

My wife contacted New Day USA in April regarding the possibility of refinancing our home so we could perhaps lower our monthly payments. There was no question who our first contact would be after seeing television ads regarding your company. Her first contact at New Day USA (and every one thereafter) was with Labella **. Following that first conversation, my wife said, “She’s the best Customer Service Rep I’ve ever dealt with” and she’s dealt with many in her 45 days years of employment before retiring. Ms. ** sounds like one of your company’s best assets. We look forward to doing business with New Day USA.

I saw an ad on tv while at the gym & thought what the heck I'll call to see what I can save... 3 weeks later I had a wonderful notary come to our home to sign or refinance papers & am saving $200 a month easy as pie! Alex ** was friendly, professional, prompt & knowledgeable & made the whole process a breeze! A+ all around!

I can honest say that from the start to the finish these guys were there for me. They exceeded all my needs and expectations. They were very professional and made sure that the transaction went as smoothly as possible. They were a big help in helping me take care of some large debts. I would highly recommend them.

Previous experiences with finance companies, which included several different personalities interfacing with me during the loan-app-phase and closure was tedious and often un-clear. This made previous finance experiences emotionally-taxing. Having one individual working our Refi was reassuring and even if I wasn't able to talk immediately with Thomas, he was replying within the hours of business. God Bless all there and Kudos to good financial service rendered.

For years I've considered refinancing our home with a VA loan. I had a Wisconsin State VA loan years ago but our state doesn't do that anymore. I was pleased to find out I could still get a VA loan through NewDay USA and the process was made fairly painless by our agent Joseph **. I was also surprised by some of the added benefits offered to disabled veterans, thank you for this. The lower payments we will have on our loan will help make our retirement that much easier.

Your people helped me to get a lower rate. The process was simple and easy. Other companies seemed not to want to help. There was always a reason why nothing could be done. So, I'm very satisfied with the outcome. Thank you.

I couldn’t be happier with the help I received and the people I dealt with at NewDay. Thank you so much!!!! I recommend Newday USA to any veteran wishing to purchase a home. They kept me informed and helped with every step of the process!

I did appreciate the hard work the agent put in for my loan, but I definitely felt like just another number for a loan. I would get overwhelmed with electronic papers, some duplicates and some in error. It was hard to tell what was the latest and most current documents. In the end, I believe it all worked out, I saw that because I haven't made my first payment yet.

I was somewhat skeptical when I contacted New Day to check on a VA loan for our new home. I am happy to report that everything went great. Erika and Michelle worked with me every step of the way keeping me informed of what was going on and walking me through what I needed to do. We closed on our home in a little over a month with no delays or hiccups. I would highly recommend New Day and would not think twice about using their services again.

Excellent customer Service! Process was made easy. Questions always answered in a timely manner. Communications were made easy by phone and web. I would strongly recommend NewDay USA to any service Member! Thank you for offering this Great Way to ReFi my Mortgage!

Everything went smoothly with my refinance except that my closing date was delayed by 1 month. No reason was given. Everyone was very helpful and courteous. The notary who came for final signing was on time and reviewed all documents. I am very happy with my New Day experience.

Extremely knowledgeable and professional. Always straightforward and to the point. Was very attentive and responsive to our needs. She was a pleasure to work with. I highly recommend Briana and the entire NewDay support team. We can’t be happier. We obtained the right VA loan and are saving between over $300/month.

I would recommend NewDay to anyone who would listen to me. I having trouble understanding why I had to come up with $36,000.00 to secure a $250,000 VA note. If I had an extra 36 grand I would be rich. Newday stepped in and saved the day for me and my wife! A lot of papers to sign. With the help of our rep it was a cake walk, the seller was happy. We're happy, our payments were cheaper than the apartment rent, with taxes and insurance included, it doesn't get any better than that. All in it was 5 star plus experience!

The experience we had dealing with Joe P was easy. He was understanding, patient, untimely everything was completely timely. The people Joe sent here for various reasons were professional and timely, they represented New Day, you all should be very proud of their service as well as New Day themselves. Thank You for a great experience.

Superb support. A bit back and forth but patience and expertise really resulted in accurate, fully complete support. Mr. ** worked closely with me ensuring all my questions were answered and ensured all required information was submitted timely and accurately.

Anthony ** was great at making sure we knew what repairs were needed/expected and he kept us up to date on the process. The process was quick and painless once the repairs were made. It was a great experience all around and we would definitely recommend New Day USA to our veteran friends. Thank you for making this a wonderful experience.

Most everything went very well and smooth during our refinance period... A small hiccup with the lease for the solar and a couple more forms having to be resigned in different colored ink .. But all in all it went well. Thanks.

Awesome service rep and the process was extremely fast and easy!!!! I wish that I had done this much sooner than I did! I'm very pleased with my decision to move forward with refinancing my current VA loan at a lower rate!

I had the distinct pleasure of working with Austin. He is every bit professional in his interaction, work ethic, timeliness, and knowledge. I had been holding off refinancing. Austin made the process painless and had it all complete in a very short time.

Underwriters do not effectively communicate with loan originators. My pre-qualification and pre-approval as well as issuance of cash buyer's certificate were were relatively smooth. Once contract was accepted on the house, there came a flood of repeated requests for more and more, records, documentation, even including a certified CPA audit of my business for the first quarter of the year when we were not even through the first quarter of the year. Incredibly frustrating and stressful. Have bought and sold four homes in my life and this was by far, the worst experience I've ever had.

After filling out an online questionnaire about mortgage approval, I was downtrodden. I was in a situation where I had two months to find housing for my family. My father, a 24 year veteran recommended NewDay as I am a veteran myself. I could not have been happier with the outcome. Colson ** called me and went through my financial numbers and gave me positive outcome. He got back to me quickly regarding my VA loan approval and mortgage numbers. As this was my first home purchase, it was daunting and formidable but Colson was always explaining what I needed to do and what everyone else needed to do. He even answered my random questions about home purchasing that may not have been in his direct purview. Colson helped greatly in reducing the anxiety of purchasing a home.

I requested a lower payment and provided me with all closing cost nothing out of pocket. All docs were sent via fax and electronic signatures were available. Appraiser was on time and friendly and fast. All docs were download by PDFs the website easy to use and understand. No hidden cost (Wells Fargo added $5000 on the end of the loan). One note you have to be a Vet to be provide their service.

I had the same experience as a previous reviewer. I accepted a rate of 2.25%. Started the process and was told that I would have to separate my home from my trust in order to proceed (their company policy and not a law). I spent $300 to make this happen, sent NewDay the proof and then was told that my rate would be 2.75%. What I was not told in the beginning that because I had to take the time to make the separation, that they did not approve my loan and I would have to start the process all over again. I did everything in good faith. I was able to speak to a supervisor but he just regurgitated the same company line and was not willing to make an exception to their policy. Needless to say I did not continue the process as I felt I could not trust them. I know I'm going to get the same automated response as others who were not satisfied with NewDay. I would much rather discuss this with the Admiral.

Gratitude and appreciation to New Day USA and Warren ** my loan officer throughout the process. No hassles, no issues, no problems. Fast, efficient, easy steps along the way. I received a ton of letters from mortgage companies offering me better interested rates as low as 1.75, no mortgage payment for two months. The mail started coming in January 2021. My current mortgage Company at the time only offered me .5 % lower interest rate, I was at 3.625%. New Day caught my interest due to the quality of your TV commercials.

Michael was perhaps the Best (4.0, Bravo Zulu) of any Loan Manager we have ever dealt with; and my wife was in Real Estate for 10 years and a mortgage processor at one point. Including this loan, this is our 5th mortgage. TY, Don

My loan manager were helpful and informative and guided me through the whole process. The saving I will get will help me pay off other bills and get back on track. I would recommend NewDay USA to my friends. Thank you for this service.

Your mtge agent, Neil **, offered us guidance and made the whole process stress free. Answered any questions we had and was in touch every day. Quick, easy and a stress free experience. Would absolutely recommend your company to friends and family. Thank you.

From the start, the loan agent got the spelling of my last name wrong. I refused to sign any documents with my name spelled wrong but he still wanted me to sign it. This went for each document that had errors. Unacceptable.

Very quick, very professional, easy. Happy with our representative. Happy with your company. Very little paperwork. We were able to send all of our paperwork the same day that we contacted NewDay. Would recommend to anyone who looking to refinance their home. Great job. Thank you.

Great experience and no issues at all. Thanks again for all of your assistance with getting this done. I will recommend you to any Veteran I know who is looking to refinance their home. Thanks again for all assistance, Derick A. **

Within a week of starting this refi, we were informed that we bought two discount points without our knowing. I was approved for this refi, which I thought that was 3%. In the next one to two week period the rate jumped TWICE by 3/8%. We were not locked in until the day before closing. There were many unexpected $$$ events during the course of this refi. I am 78 years old and we have bought and sold a number of homes using conventional loans over the years, and never once did we encounter unexpected $$$$, and once approved we were afforded a locked in interest rate early on in the purchase process. Being a veteran, and using my veteran's right to refi through your company, I am extremely dissatisfied with the process, i.e. discount points, two increases in interest rates in a short period of time. I would ask that we be afforded the original interest rate of 3%. I would ask that I receive a response to this memo.

Process went extremely well up to closing. We need to know if we have an account and how do we pay. Where are we in the process. USAA account is closed but we do not have New Day account information. Need to set up auto pay.

We want to thank New Day for making it possible for us to purchase our amazing new home. In particular, working with Colin ** and Meredith ** made the process go very smoothly. Colin was very professional and knowledgeable in response to my questions. Colin always returned my phone calls in a timely manner. He worked with us through the entire process of construction of our home. He was always polite and considerate in our conversations. He was a pleasure to work with. Meredith and her team were extremely helpful in getting us to the finish line. Meredith would make requests for information by laying out format that was easy to respond to. She was also a pleasure to work with. I would recommend New Day to friend.

Very helpful the whole time of the process and was always available for me to contact and answered all of my questions. Everything that was promised happened as planned and on time. I would recommend New Day to all veterans.

Overall I was satisfied with NewDay USA with the exceptions of 1) a long delay to get an appraisal completed, causing me to get a higher Interest Rate although I submitted all documents required within 24 hours of being requested to; 2) several times being asked to re-supply documents already furnished once.

The entire refinancing experience with NewDay was smooth. Alyssa ** made the process easy. She set the standard for professionalism, work ethic, and courtesy. She provided step by step guidance and is a very patient person. Top marks all the way around.

Refinancing our home and consolidating the cost of a building (garage) we recently built was about as simple as it gets. This reduces our monthly output of money which is greatly appreciated, as our income is my Navy retirement pay and VA disability. The service provided and employees we dealt with were excellent. We are thankful for the services they provided. Thank you. Dave ** TMCS, U.S. Navy Retired

We were originally quoted an interest rate of 2.25% and a closing date of March 7. After several delays, we ended up with 2.75% and a closing date of April 7. Through no fault of our own, that half a percent is going to end up costing us over $23,000. Not happy at all.

Was completed quickly and very easy and was kept up to date almost daily. Davion was on top everything thru out the process to signing very well pleased. Would recommend NewDay USA to all my veteran brothers and sisters who are looking to refinance their mortgage and have it completed quickly.

This is one of the few companies that will pick up the phone before it goes to voicemail. That being said, everyone in the refinance process has a great attitude. They are very patient and answer all your questions very thoroughly. My contact at NewDay is Ben **. He has been very helpful and patient. Everything he has said and everything that New Day advertises is the absolute truth. The procedures that New Day follows are seamless. I have been thru Refinancing before with other lenders and to tell you the truth I often felt like I was being ignored. Ben would religiously call me every week to give me updates.

Except for the oddities associated with the COVID restrictions, the process was painless. Steve, my counselor and agent, was knowledgeable, attentive to the process's needs, and understanding. Would recommend NewDay USA to all eligible persons. Bill **, PhD CDR USN RET USNA '69.

Excellent support in getting refinancing completed. I appreciate Carl’s help in getting our information and working the process! Great interest rate too! Our customer service tech called many times with updates and assisting in assembling all proper documentation needed! Outstanding support and fairly quick turnaround on funding the loan! I appreciated it.

Very satisfied. I dealt with Julian during the whole process and was extremely happy and satisfied with the way he handled himself. He was very very thorough and professional and we got on a first name basis and I like that. This kid should be promoted immediately and give it a big pay raise because he did a great job.

There were many Mortgage cos that wanted us to go with them when it came to refinance but we choose New day. Would I do it again? I do not think so. Why? Too many things were either left for us to do or I had to call to get answers. I have done this with other companies in the past and they are far above with service to their clients. All is still not done so again I will hold judgement when that is complete. Follow up is very important to me. Mike

I had a great experience thru the process. Our closing took a little longer because we live in condos but knew upfront from previous experience it would. Very glad that you cater to veterans and make things easier. Thank you.

Everyone was very pleasant and attentive. Joey returned all phone calls in a timely manner. We would definitely recommend NewDay. The process was very straightforward and easy to navigate. We had no complaints with the whole process. Thank you!

I was very pleased with the Process and the professional way things were handled. Very easy process with faxing, email. Mr. ** kept me informed with the process. I have not purchased but two homes and refinanced one. This process was extremely personal and friendly. I would encourage any veteran to take advantage of a very important benefit. Thank you New Day USA.

I would like to commend New Day on a job well done! They were true professionals from start to finish. Dawit ** kept me informed in every step of the process. He answered every phone call and email inquiry I had promptly and to my satisfaction. Everything was explained to me in detail and was truthful, factual and didn't change. I'm very pleased. I would definitely recommend their services to anyone looking to refinance.

Mariah was very helpful and great to work with. Our refinance was closed in about 2 weeks. Excellent communication. Most of the paperwork was submitted online. Closing was at our house and the Notary was very pleasant and professional also. As easy as it could be.

The entire process was quick and efficient. We worked with Jenna ** and the communication was outstanding. She made the process a breeze and easy to understand. I would recommend that anyone looking to refinance their home reach out to NewDay.

Matthew ** is a remarkable individual. Very intelligent and helpful. The process was rather long but was not due to any employee with New Day USA. Overall was a very smooth process. Would recommend New Day USA to my friends.

Very professional, quick handling of refinancing. I was triggered from a bulk mailing piece stating that I could reduce my interest rate, thereby reducing my payment. When I called the toll free number we started the process immediately. The process was quick and painless. The reps. that I talked to were quick and efficient at their jobs. I appreciate working with such a professional staff.

I started the process in February 2021 ensnared the interest rate was 2.25. As the process continued the rat was increased to 2.75. This was and is very upsetting because the agent did not lock us I like he should have. So now our savings is much less than we could have saved. We still moved forward with the refinance but feel we have been mislead and cheated. I hope the Admiral really reads this and can do something about this situation. We should be honored the 2.25 rate like we were initially agreed to move forward with. I feel I was unfairly dealt with!

The process went very smooth. The agent that I had went out of the way to answer my questions, was very understanding. Everything was explained in great detail. There were no surprises in the entire process.

I was constantly being given a different individual to handle my account. Twelve days before my closing date I was told there were new matters that needed to be resolved to get the loan, this was after dealing with someone for over a month and a half.

I was grateful to be assigned Ricardo ** who assisted me with the application and final closing process for the NewDay USA VA Loan. He was extremely helpful in all aspects. He was very prompt in returning my calls and emails. Ricardo presented himself in a professional manner at all times. I appreciate Ricardo's assistance with this important matter. My only regret was not being able to speak with the Marine Veteran, Tatiana. :0) Semper Fi to All!

We wanted to refinance our mortgage for a lower interest rate. Success when we were approved for an almost 1% cut in our mortgage and almost $300 a month savings on monthly mortgage payment. Your associate, Corey **, made it fast and easy. We were able to get everything accomplished in less than 2 weeks. Thank you for your service. John **

Updated on 04/07/2021: Have not made it two weeks after signing. NewDay USA sold off my account to another Mortgage Company. One of my first questions I raised Will you be selling off my Mortgage? The answer was a resounding No! NewDay was servicing its loans. They have not been selling off loans recently. I received notification yesterday mail that another company out of NJ is taking over... So much for NewDay USA servicing loan. I'm still waiting for signed closing documents, Closing Agent said she could no longer retrieve from System. Was to be provided via a PDF.

My experience with New Day has been excellent except for all the emails I got asking me to refinance, I was already in the process and I responded back asking to stop sending me advertisements that I was already in the process. This was to no avail as they kept coming.

I would like to first say that Conor who talked to me just about everyday did an outstanding job. The other areas of this process were completely unacceptable. I was asked to make repairs to a patio that I made very clear I was demolishing and then I was asked to make additional repairs that were not even listed on the VA inspection report. I had to take multiple photos of the repairs on different days to prove the repairs were made. Then some underwriter wanted me to secure this patio to the house. It was a free floating structure and was never connected to the house. If I knew how much of a hassle this process was going to be I would have never done it. I bought this house through USAA 11 years ago and the process was painless.

My guy was Drew and he did an Excellent buy of helping me set up my New Day Refinance loan. The timing was great and he got my interest % locked in, that is what I was hoping for. I believe Drew did the best at New Day that he could do for me.

It was an easy application and processing experience. The closing was very convenient because the Notary came to our home so there was no travel involved and she was efficient and knowledgeable. Thank you! Have a great day and happy Easter.

I'm very happy with my refi, the process couldn't have been easier. My Account Executive Jason ** was extremely helpful, knowledgeable and understood my goals. Even the scheduling of my closing was at a date and time of my choosing. Thank you!

Mr. ** was helpful and respectful. Knowledgeable of the process. Side comment, I still receive a lot of your mail advertisement. I did not receive instructions on setting up an online account to manage the mortgage. Save a tree, LOL.

Had a great experience with New Day. Very professional and Jay ** kept me informed and up to date with what was going on and when things should be done. Closing went smoothly and was ahead of schedule. I have and would recommend New Day to my friends and family. Thank you.

I was very satisfied with the service that I received. I will pass your service on to some of my veteran friends to also inquire about your service. Well done and please continue your great service to the vets. Thank you, Robert **

Mr. Kevin ** made the entire process seamless. His knowledge of what was required, the answer of my questions and his genuine skill was refreshing. He is a credit to your company. Please thank him for everything he did with me.