NewDay USA Reviews

The overall process was thorough and done in a timely manner. (approx. 60 days from application to checks issued). Throughout the process, system-generated emails were very redundant. This created confusion on what needed signed or returned. Being on the conservative side, we found this very wasteful of paper. Ben **, the rep. was always available when we had questions or concerns. Very easy to work with. The WFG Lender Services would not be our first pick for the closing agent. Some communication issues between what we were told by Ben and what actually took place with regards to the pay-offs. Only one loan was wired pay-off and the remaining pay-offs were in the form of checks that we had to deal with.

I would like to give special thanks to Admiral Lynch for having a great financial organization like New Day to help veterans with their financial needs. As a retired Army veteran, I had accumulated debt on several high-interest rate credit cards after owning my home for over five years. Initially, my wife and I thought about selling the house and using the equity to pay off our credit cards. However, after speaking with a New Day representative over the phone. He offered me a way to not only refinance my home, but to pay-off high interest credit cards for me and my wife, while receiving a cash payout to complete upgrades to my home, to include possibly using a portion of the cash to take a vacation. I am very grateful for New Day and their professional staff. My financial agent Nolen ** was wonderful; he provided clear explanations of the loan process and us through the entire process. He and his team were always available to answer our questions.

Outstanding service from our loan officer (Ryan). He was very knowledgeable, professional and personable. He gives his all to whomever he's working with. There was never a time that we didn't know what was going on, even during the down times when certain things in the process had to be verified, he would always check in just to let us know what was happening and what would take place next. He allowed us to process/submit paperwork and scheduled meetings at times that was convenient for my wife and I. If NewDay gives out bonuses or gift cards for outstanding service Ryan should definitely receive one.

The overall experience was great. Professional service all the way to closing. My loan specialist kept me well informed throughout the application and approval. The closing process was very easy and convenient. I will recommend New Day USA to all my veteran friends and family. New Day USA was able to secure a loan that used 100% of my available equity in my property. I was able to pay off all of my high interest rate Credit cards and loans. I even had cash for needed home improvements. Refinancing with New Day USA got us out of debt with extra cash each month that allows us to pay extra towards the principal on our new loan. I can say that this was the best financial decision for my wife and I. No regrets. Thank you!

My wife and I just recently went through substantial renovations and I wanted a way to reduce the burden of paying so many folks through the month. Seeing the Admiral on t.v. and being a retiree, I decided to call in for details. Ryan K. picked up and things went from there. If others on the staff are are as professional as Ryan, everyone who calls in to New Day will have an experience as wonderful as ours. Ryan displayed professionalism, understanding, knowledge base to explain and explain so others understand financial complexities, thoroughness, responsiveness to messages.... he just made this process super painless. Thank you!!!!!

Thank you so much Kyle for taking care of us during our journey of purchasing our new home in Las Vegas. Kyle kept us up to date on everything weekly as the loan progressed. We, being a little older than some… Kyle was always so patient and kind when it involved computer knowledge and walked us through it. It’s been a pleasure. John & Bonnie **.

This company advertises as a veteran loan financing bank. They also advertise that they specialize in processing loans for veterans with no so positive credit records. When my son tried to get a new home loan, there was a scar on his record from a car payment that was missed. Not only did they turn him down for a home loan, but they said come back and try again in 3 months. Upon retrying in 3 months, whomever he got that time said come back and try again in 12 months. He's trying to get a home loan to get him and his family out of living in an RV and NewDay definitely didn't live up to the expectations based on their advertising as being veteran friendly and serving the veteran community. Very disappointed.

NewDay has always been great. The representative was in constant contact on a weekly basis, continually letting us know how things were going and updated us constantly. I would highly recommend New Day to any veteran with a positive message. Thank you!

I reached out to NewDay USA about my interest in getting a refinance loan for my home. An agent contacted me. He answered all my questions about refinancing my home and discussed options that were available to me. Once I made my decision to move forward, he became my main contact through the entire process. It was a very efficient and seamless process. If you are a veteran and are looking for a home loan or refi. I highly recommend NewDay USA.

NewDay was amazing to work with. Julian stayed in touch with us and kept us up to date on everything that was going on. It was all handled quickly and closed way faster than we thought it would. Will recommend to anyone looking to refinance.