NewDay USA

I had been receiving mortgage literature (requested by me) from NewDay USA for nearly three years now, when I decided to finally commit and make the change: debt consolidation from a previous marriage a primary consideration here. Ultimately, I selected NewDay USA based on [the] positive experiences of three other veterans (and families) I know and trust.

I want to express the “excellent” customer service that I received in my journey to purchase my home. My journey with NewDay USA started back in October 2021. I was in the process of a divorce and selling our marital home. There were a lot of things pending to enable me to purchase my new home. NewDay worked with me to get all of the required information and documents in place. They kept in touch with me just to check in on how I was doing and showed me so much kindness. They went ‘over and beyond’ their normal day to day duties.

Everything went very smooth, the exception of the appraisal, the company that you used I feel did not get a true picture of the current market, both of the homes used for comparison had sold more than six months ago and were not a true picture of the current market. This caused our loan to be lower than anticipated so that we did not get as much out of the home to allow us to do what we were planning.

I am extremely honored to be a customer of Newday Financial. It is through your Company that I have had the great pleasure of meeting via phone conversation and emails a person on your staff that has helped me to achieve many of my goals in life! First of all owning my own home, meeting all of my financial needs and so much more! I cannot thank you all for what you have created in me and the happiness in my heart. Newday Financial is indeed something I never expected upon joining the military and making it my career. A wealth of friends I have yet to meet, all of whom have vested interest in seeing that the American Dream can come true with the right direction. You have bestowed upon me a piece of the American Dream I never thought that I could obtain.

Kirk ** was an overall great loan officer to work with. He was patient and helpful and we even ended up with a better rate in the end than what we thought we thought we were going to get and they did us beyond right on the loan fees. The glitch came when we wanted to use a local title company and a mobile notary/signing agent that we had used on another loan. On the day of closing, the signing agent said the title company had told her that we were going to be responsible for her fee. We reached out to Kirk because this didn’t seem right to us and prior to her coming, no one had disclosed this to us. Kirk told me, “No it should not be the case. She should be paid by [the] title [company] directly. I’ll try to make sure it gets taken care of. Either way we will work it out.”

The ride was very tough, however the many obstacles we were confronted with were resolved with dedication and hard work by the great management and employees from NewDay. I don’t have the adjective(s) to convey our sincere appreciation. We will certainly refer you to our family and friends. May God continue to bless your Great Company.

Closing agent told us the settlement company would mail checks. We called Anthony ** and never got a call back. We called again, and again until we reached him. Anthony told us the closing rep wasn’t correct and he would call the following day to coordinate the FedEX package being mailed to us in VA, where we were working during the week. No call, and FedEX was sent to NC requiring a very long, overnight drive to retrieve the checks to be mailed. Our settlement date was delayed by nearly 2 weeks due to an oversight by Anthony and no calls back, despite being assured he would call. We referred my Aunt and Mother to Anthony because he was wonderful at the beginning, but once we signed off there was ZERO follow through. Terribly disappointed and now we get the honor of a month of less income by having to pay bills that should have been paid off by our loan. We’ve faced financial loss, and that’s not acceptable.

Everyone great to deal with at New Day USA. Craig was wonderful to work with. He talk me thru everything and help when I needed it, plus he call to check to see everything was going every step of the wa

I can not say enough good things about the people at NewDay USA. They are some of the best people I have had the pleasure to deal with. They will get the job done and done with the best possible outcome for a veteran trying to finance their home. They have or find any of the needed experts to get documents or certifications to complete the necessary Veterans Administration requirements to complete the loan process with the best possible results for the veteran's loan. They are a great company for veterans to do business with in my opinion and I highly recommend them to all of my brother and sister veterans.

Colten, work very hard to ensure we got the best deal possible. This is the second time I've work with NewDay, and I'm glad we did. One thing, please have your Marketing Department stop sending my wife or I NewDay information in the mail.