NewDay USA

As a former US Veteran and combat pilot with 165 fighter jet missions in Vietnam, I decided to take advantage of my VA benefits and on November 9th 2020. I contacted NewDay USA Financial and spoke with Mr. Kyle Timothy ** (Account Executive MLO NMLS # ** Company NMLS # **). After a short time my wife and I were preapproved for a home loan and started the home purchasing process. Throughout the process, I was very impressed with Kyle. His attention to detail, his explanations of the various documents and most importantly his personal phone contact with me on nearly a daily basis, enhanced my confidence in Kyle and the entire NewDay process and company. In short the loan experience thanks to Kyle exceeded my expectations!

The key to my 5 star rating was the outstanding service we received from Brianna ** who was the Newday contact during this process. She was so helpful and kept me calm during some issues that popped up. I have had other VA loans over the years since my active duty days and always had issues that sometimes could not be resolved. In this process they happened and were resolved. A minor water damage issue in the patio and carport showed up during the termite inspection, not the appraisal, but the no termites report, what the heck, I got it fixed. And I will never understand why the underwriter needed my 30 year old divorce decree from 1990 that of course I could not locate, and my ex being overseas for the past 20 years and who I have had zero contact with was an issue.

I am a retired U.S. Army veteran with 30 years of honorable service to our country. From the very first call made to New Day USA, until the very last transaction, the words that come to mind are - "Absolutely Amazing, Professional, Dedicated, from the heart, support and service - clearly coupled with the Veteran's and family's needs as their #1 Priority". We have never had a negative experience with any of the former mortgage organizations we have worked in the past. That is a "Kudo" for every single one of them. However, never before have we been involved with a mortgage organization that took absolute pride in answering all our questions on a timely manner and ensuring that our personal involvement, in terms of all the administrative coordination, was kept to a minimum, however, ensuring we were kept extremely well informed on every single administrative transaction they took on our behalf.

I had accumulated debt over the years from one to another family events, trying to help my kids and live life. First time I applied through your company it appears to have been a Goat Rope. I received a letter saying I had withdrawn my request, which was untrue. Second time was different. Trevor kept me informed, of every thing and talked me through changes. I felt treated with respect, with being informed it moved much faster leading to a successful outcome. I have nothing but praise for Trevor B. M. Only problem occurred trying to mail out the checks sent to payoff my bills. To ensure their delivery the expenses of insuring the checks were way too expensive. I didn’t have the spare money to do that. I had to send them out on a????

I like the APR rate that I received and Kyle was very prompt in delivering everything necessary to ensure a successful closing. I'm so happy that I will be able to save a nice amount of money each month. I was a little skeptical at first but everything worked out to my benefit. Thank you.

I found the process more difficult than advertised as we had our home in a trust for the purposes of protecting our investment in case of our death. I had to go through filing a quit claim deed to transfer which turned out to be a tone consuming hassle. Was this really necessary?

Our agent was Mr. Paul **. From the very start to end he was very professional, never hesitated to answer any question we may have had. Mr. ** kept us up to date in every detail by e-mail or phone, We could not have ask for any better service than we received.

My experience with the analyst was pleasant and he was able to get the refinance done in a reasonable amount of time with little or no unexpected problems that would have made any difference in the final outcome. I would consider the overall experience very pleasant.

The entire process was simple from start to finish. My agent was there with me every step of the way and answered all of my questions. New Day USA is Highly-rated and I recommend to anyone that is eligible. They will get you the best deal.

I truly wish I could give NewDay USA more than a 2-star rating, however our home buying experience was incredibly stressful brought on by their underwriting department who are so difficult to work with. They offer nothing to the process except to say it is a VA requirement. I as the client provided them document after document showing them where they were wrong in their assessment of VA policy which went nowhere. So, my recommendation is if you are buying a home and there is a question whether you need flood insurance make sure what the requirements are up front, three (3) days before closing I had to purchase flood insurance which pushed my closing dated back. Oh, by the way there is no way to contact the leadership from the website. If I could rate my Account Executive and my Account Processor separately, I would give the Five (5) stars.