NewDay USA

But, this is a two way street? If as the customer you do not work with New Day and drag your feet you will not have your refinance completed in the 30 day as promised. Ben even had asked for my help because two of my creditors New Day had never dealt with before and New Day couldn't get thru to the right people. I was able to help Ben by getting him contact information that had helped my refinance process. I am totally pleased with the speed and accuracy of New Day and they have lived up to their words. My old finance rate was 5.125% and Ben was able to lock me in at 2.25%. This has given me literally thousands of dollars a year in savings. My wife and I couldn't be happier.

Original Review: When I started process rates were being advertised at 1.98 - 2.00 Percent. I understand there were a lot of applications. By the time my appraisal was completed three weeks passed. Rates went to 2.50 percent before being locked in. Agent did everything to ensure loan was completed. Agent talked me into 30 year where initially I was looking for 15 years. I added about 6.5K to my current mortgage in mostly associated fees. Experienced some electronic glitches with wife's application. Closing was fast in our home. Closing agent missed a form we signed and faxed to New Day USA.

I have yet to receive copy of closing documentation as agent said she no longer had access to file. New Day USA would forward. I have not seen. I would have rated five stars minor glitches. I can only give four at this time. I hope automatic payments after first payment 5/1/2021 goes smoother. Overall I would recommend New Day USA to refinance veterans' mortgages.

I got so frustrated I cancelled the loan process. I took a break over the holidays and because the interest rates are so low, I knew I needed to try again. I kept looking at NewDay’s TV ads and mail brochures and decided to give them a call. Well, I’m glad I did. A NewDay agent (5 star Erica **) called me and told me she would be my agent all the way to closing (ok, now we’re talking!). Erica knew her stuff and answered every question I had straight up. She got me a solid estimate the same afternoon and NO hidden surprises (great job Erica). She called or texted me every few days just to stay in touch and answer any questions.

The loan process moved a lot faster than the competition’s and I closed in less than a month....unbelievable! NewDay sent a Notary to my home because of COVID concerns and we social distanced/masked and conducted the closing on my back porch.....talk about convenience and concern for customers! Oh yeah, no appraisal, no out-of-pocket costs. I know this is a long review, but hey, I’m an old story teller. If you are waffling and wondering which mortgage company to chose, may I recommend NewDay. I like dealing with professionals who know their subject and give straight answers, don’t you?

This is not to say there weren’t a few setbacks namely finding out late in the process the water well needed to be tested; Then I had to have the water well retested after failing the first test, which passed the second time after water treatment. Or because of the well issue, having to postpone the home closing date 1 week and receiving the final closing costs late in the day before we closed the following day on December 17th 2020.

These issues were not directly related to Kyle but to another person working at NewDay. I was very upset to learn of these last minute water test requirements. The required test should have been communicated to me much sooner in the process but was “forgotten” and the final closing costs should have been provided to the Title Company and then communicated to me a week prior to close. Instead I had to “hound dog” and email repeatedly, the person responsible at New Day. Making matters worse and no fault of NewDay, I had to drive 200 miles round trip, to my bank to perform a wire transfer to the title company the day of the close! All because of the lack of attention of one particular NewDay employee in getting the final closing costs sent on a timely manner.

Notwithstanding I “Vented” my concerns in a most vigorous way over the phone to Kyle and he apologized on behalf of New Day and at length calmed me down. That being said, I want to commend Kyle for his personal and professional assistance to smooth out the above issues and again thanks to Kyle, the rest of the process went very well, we closed ahead of schedule and we will be in our new home for Christmas!

To make matters even more amazing - four weeks later our transaction was completed and our monthly payments significantly reduced. It's moments and experiences of this nature that makes my wife and I feel truly proud of being American citizens who proudly served our country. We truly want to express our most sincere gratitude to Rear Admiral Thomas C. Lynch and his "Platinum Level" staff for the outstanding service being provided to our nation's veterans. I will close by clearly stating that if you are a Veteran and you are looking for a home or considering refinancing your mortgage - Stop Looking - go with NewDay USA. That will be a decision that you will never regret... May God continue to Guide, Bless and Protect our Armed Forces, our American Flag and the United Sates of America!