NewDay USA

Thomas C. Lynch, RADM (Retired)

I requested a re-fi on my home, with 'cash back'. The folks I spoke with were very helpful from the beginning of this process. Because I requested 'cash back' to pay off existing credit card. balances, NEWDAY used my credit report to find and list these balances. Unfortunately, because of the length of time it took to close, I had to make payments on my c.c. accounts so I would not be late with any payments. NEWDAY then sent individual checks TO ME for each account so that I could mail each check to each vendor.

I just wanted to commend Mr. ** for the outstanding job related to re-financing my home. His expertise and professionalism was second to none, he took me step by step through the whole process and made it very user friendly and understandable. I want to thank him for his patience and attention to all details. I'm a Senior and sometimes it's very hard to discern so many things that I use to take for granted. Mr. ** helped me overcome some hurdles and completely won my absolute trust. I feel that it's very important for employees that go above and beyond their normal duties should be recognized and commended for the great job done for their employer and I wanted to take the time and do the right thing. It was a pleasure working with Mr. ** and I wanted you his immediate Managers to know that because all people do nowadays is complain and whine about representatives that they interact with.

This was our third time going through a refinance process with different lenders and NewDay was by far our best experience yet. Our account manager, Mr. Carlton **, was such a pleasure to work with in this process. He was ahead of the game all the way through and answered each of our questions promptly and made sure we understood what our options were at all times. I am a retired Navy Chief Petty Officer and we thank Admiral Lynch for his service and the top quality people who serve all our veterans with their help in home financing. We are completely satisfied with all aspects of our new mortgage. Thanks to all who helped us obtain this new loan. This will let us do the upgrades on our home we have wanted to do for some time and pay off some bills too. And enjoy our retirement just a little bit more! Thank you all very much.

I cannot say how wonderful the experience from beginning to the end. Daniel ** was the Loan Officer for this loan. Exceptionally gifted, well versed and extremely professional. Told us from day one what New Day was going to do and nothing, absolutely nothing went off track. We started the process on April 29th, 2019, signed the loan docs on May 21st, 2019, received checks and closing papers on May 28th, 2019. Text book process. I have personally been in the Real Estate business since 1971 and am aware of the process one goes through to purchase or refinance a home. Daniel ** will always be referenced in any conversation I have in the future doing Real Estate. A true professional who "knows his stuff". A definite asset to New Day, don't let him go! Again Admiral, you can be extremely PROUD, NEW DAY did another amazing job. Thank you for taking care of my wife and I. Sincerely, Charles and Mi Wol

This was our first time buying a home. New Day Staff were very helpful and patient during the process. Tyler was excellent and very informative. I would recommend New Day to both friends and family. There were very attentive start to finish. The process was very quick. This was much appreciated.

New Day was so helpful in obtaining our new mortgage. We had a lot of waiting because of the lender adding things but Daniel ** was a bulldog at getting the things they needed and keeping us updated. We had a great experience and in 6 or 7 months hopefully the rates drop again. We plan to refinance to drop our interest rate. Excellent customer experience.

Enjoyed working with Nicholas **. It was at a Time I really needed to get out of Debt. Did not mean to give Nicholas a hard time ~Like to Stand My Ground~ Don't know where "Screwed the Pooch" came from. (-: Keep doing Good Things for Veterans. Blessings~~~

From my initial contact with Mr. Colson **, he has been so supportive, encouraging and just overall outstanding a person. He treated us with great respect and dignity. Mr. ** is an outstanding asset to New Day USA and its mission to provide veterans with all the assistance they need.

Nothing but problems. I was dealing with Paul and he has no communication skills. We were looking to do a debt consolidation and Re-Fi. We had a mortgage company that couldn't get our escrow account right for the past 2 years and were tired of fighting with them. We received checks after closing to send off to our credit card and other loans we had. That was a process to go through all the checks and do all the leg work to get them sent off. Two of the checks were lost in transition. I was on the phone for over an hour just to talk to someone. Then I was told they can't access them they would have to look into it further. Which they should be able to do that with a couple of keys on their keyboard.