NewDay USA Reviews

James ** was very polite and courteous as well as professional during our process, however through no fault of his, we were getting frustrated regarding our water testing. We ended up spending $500 of our own out of pocket money in getting our testing done. Just 2 years ago when we worked with you, there was no issue at all. This time our second test was good, but wasn't accepted because I personally took the sample. It's too bad that homeowners today can't be trusted due to obvious bad actors out there. This just drew the process out much longer than it could have been.

We have received offer letters from NewDay for the past year, and we finally came to a point in our finances when we determined that we should call and find out more about the loan. From the first phone call, Spencer ** was supportive and informative and treated us with the greatest respect. It is not an easy process to admit struggle and lay out your finances for others to view. However, this New Day loan was truly a LIFE LINE for us. We are able to move forward, breathe, and collect ourselves so that a future can be paved. Thank you for this incredible service to veterans and their families; we are extremely grateful!

This was such an easy process. Colson ** was fantastic, he was there for anything we needed and helped us through every step of the way. Everything was explained in detail, any questions we had were answered right away, if he didn't have the answer he would find out for us. We felt so comfortable talking to him and helping us with the process. We were very weary of doing this but now that it's done, we believe we made the right choice and would highly recommend you guys to anyone. Going through a process like this at our age is very scary, so I'm here to tell you that it's worth it.

I am very grateful that a company like NewDay USA exists and their commitment to provide such a needed service to the veteran community. My personal experience was excellent and the knowledge, courtesy and respect that I received during the process from everyone with NewDay USA speaks well of their leadership and commitment to serve. NewDay USA. I will use the money that I received from my new mortgage to help my son, Luke, continue his education as he moves away from home to study for a degree in computer engineering at Kennesaw State University. Thank you, RADM ** and the men and women of NewDay USA.

My experience with Julian was flawless! Everything was dealt with far above & beyond my expectations!! Throughout this, very little was expected & he answered any & all questions I had! Turns out that when the money went into my bank directly my daughter Maelee started a new job as an Ambulance technician. I was able to send her money she needed to get the items she needed knowing it would help our relationship as well! Also was able to pay off all my outstanding bills leaving me enough to get house painted & much-needed landscaping. Now I will be going up to surprise my daughter with a well-deserved visit! I recommend any & all Veterans to use New Day that I will meet in the future! Thank you Julian you knocked it out of the park!!

Process was fairly quick and very simple. Daniel ** was superb and I would definitely recommend your service to other veterans due to his great work. We had to refinance and giving up our previous interest rate of 2.75% was difficult but I understand 7.99% is very good for this current economy.

Entire process was great with professional dealings and easy to process the information needed to complete. The representatives were experienced and easy to work with and answered all question. Would certainly do an advertising spot with New Day if they wanted me to. I would highly recommend New Day to all my Veteran brothers.

Let’s see. I had to call to have my house appraised. You should of called the appraiser not me And I had to call him again because you didn’t put the right info in the report. Then you messed up the insurance and I had to call them to fix it. All of this delayed my closing by two and a half weeks. And I had to call the notary. These thing should of been done by your team. If I hadn’t gone so far I would of backed out.

Easiest process ever to follow and close! Employees were so helpful and knowledgeable. They made the entire process easy. When I had questions, they were there to answer immediately. All I had to do was pick up the phone. You all are amazing, taking something so complicated and turned it into one of the best experiences of my life! Thank you!!

We were walked through entire process, if any issues did arise our Loan Specialist Alec ** got us through it quickly and made us feel very comfortable. They were able to get us back more than originally thought. We would recommend this Company and Alec to any of our friends and family. Thank you New Day.