NewDay USA Reviews

We found Stuart to be informative, patient, knowledgeable and very positive during our interactions. He kept us informed through the entire process and continued this manner to the closing. Very grateful and thankful for his work and support. I would recommend NewDayUSA to other veterans wanting to purchase a home through the V.A. You were recommended by a good friend of mine who is also a client of NewDay. He had great things to say about the service he recieved and how well he was treated. He was right. Thank you NewDay for everything.

They were very responsive, Dan with NewDay called us within five minutes of us clicking the "submit" button on their website to get a quote. Dan was extremely helpful, and professional during the entire process. By the time the process was finished, when we called him, it felt like we were calling a friend. During our initial call, Dan told us he would be our only point of contact, and this turned out to be true. Not only did NewDay refinance our mortgage, but Dan also explained their "three-year plan," which sounds fantastic, and we plan on doing it. We are so grateful for his expertise, and his patience, as he was always willing to work with us and explain complicated things so we could understand them, no matter how many times we didn't understand. Definitely recommend NewDay USA.

Our mortgage representative, Walter ** was an outstanding representative of great customer service. He went above and beyond for us in obtaining our loan. He communicated all updates and answered our questions in a timely manner. He was respectful, professional and extremely knowledgeable, always polite and positive when responding to us. The underwriters were thorough and made sure our loan was in compliance with the VA regulations. The Notary selected was excellent and made the closing an efficient and pleasant experience. All in all, we are very pleased with our dealings with New Day USA.

I'm very happy with this program. My advisor/agent Dylan ** did an awesome job. His professionalism and thoroughness made me feel at ease. He made sure the terms and options were clearly understood. We had open communication about what documents and information were needed. I sent the stuff, Dylan did the work. He was very available and kept me in the loop every step of the way. He arranged all the inspections and appraisals. The closing was done at my house on a Saturday which kept me from having to miss any work, very convenient. The loan processed and the money was available the following Friday. Great experience, highly recommended.

My NewDay USA loan experience was excellent, and I give all credit to my loan agent for helping me through a very difficult financial situation. If all of your agents were as professional, knowledgeable, courteous, kind, considerate and polite as Samuel Hakim **, your company would always get a five-star review! I was so fortunate to have Samuel as my agent and point of contact for my recent loan with NewDay USA. From the very first day to the very last, I was always kept up to date on my loan status. I was hospitalized at one point during the loan application process. When Samuel called with an update to the loan, he expressed genuine concern for my well-being. I do hope he is being recognized and appreciated by NewDay USA as one, if not possibly the best agent for your company.

Thank you to Ryan who made the process very simple! Questions and answers were received in a timely matter when we had concerns during the process. The ability to get ahold of Ryan via phone, text, or email made it very easy for us to get answers back in a timely manner.

Excellent review, everything went great with the new mortgage and all the procedures/paperwork. Kudos to everyone for helping make the transition smooth. Thank you once again for everything. I can highly recommend the company to anyone and sure they would have a great experience like myself. Nice to know all veterans are taken good care of and in a timely manner also.

Quick, fast, and easy. Loan associate was easy to contact and answered my questions. Overall very fast loan time. It was a great help to reduce my bills, pay off debt, raise my credit score, and have a little extra money in the bank. I was able to quickly upload documents on the website.

I was unhappy with final amount, because I was sure I made it clear I wanted $20,000 cash at closing. I only received $8294.47. I had questioned the the amount at one point when it showed around $18,000, and was assured it would be more at closing. I believe Julian must have forgotten that conversation. This miscommunication is my only complaint, everything else about the process was fine.

My experience with New Day Financial was HORRIBLE! Long delays and excuses. Colten Parker-Cross Drawbaugh. Yesterday this happened with Colten VP of Customer Service…He wrote my account number incorrectly, called me to tell me the wire transfer wouldn’t go through then said he would call me right back once he realized he substituted a 6 for a 0. That was AFTER promising me the transfer would be in my account 5/27 by 5:30 p.m. It delayed my mortgage closing and cost me a ton of money and stress.