NewDay USA Reviews

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About NewDay USA

For more than 20 years, NewDay USA has provided VA-guaranteed home loans and refinancing options to residents of 43 states. The company prioritizes relationships with veterans and their families and strives to create a positive financial experience with each customer.

Pros
  • Flexible loan terms
  • Offers refinancing services
  • Connects veterans with mortgage experts
Cons
  • No online applications
  • Not available in all states

Featured Reviews

Gallatin, TN
Verified purchase
I want to commend New Day for providing a most wonderful refinance experience for me during our process together. Cole ** was extremely helpful and professional. During the proces...

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Ocala, FL
Verified purchase
Ms. Tayler Reno ** is the Account Manager who assisted me throughout this process. She was very professional and knowledgeable, I'm completely satisfied with the help she provided...

Read more

What is NewDay USA?

NewDay USA focuses on two primary aspects of the mortgage process: purchasing and refinancing. It works with veterans and their families to make buying a home easy and affordable. NewDay USA offers step-by-step guides to help you understand all your lending and refinancing options.

NewDay USA refinancing

Financing your home can help you lower your mortgage payment, pay off your loan faster or eliminate the need for mortgage insurance.

The VA Streamline Loan is a popular option because it does not require income verification and does not come with appraisal costs, out of pocket costs or private mortgage insurance. With this option, many veterans and their families can save more than $1,800 a year.

The company’s refinance calculator helps estimate your principal or monthly payments. This easy-to-use feature lets you determine how much you can save by refinancing your mortgage.

NewDay USA homebuying

NewDay USA strives to help veterans become homeowners and works to find ways for veterans and their families to afford purchasing a new home.

Veterans can become cash buyer-certified through NewDay USA. This certification confirms that you’re an eligible buyer and lets you shop for new homes without worrying about being underqualified, which saves time in the homebuying process.

The company’s purchase price calculator helps you determine a home price in your budget, down payment amounts, loan terms and interest rates. NewDay USA connects veterans with mortgage experts to further narrow their options.

NewDay USA rates

Mortgage rates change frequently, so it’s a good idea to compare rates between multiple companies before signing any contracts. VA loan rates are not set by the Department of Veterans Affairs or the federal government.

When a veteran, service member or surviving spouse receives a VA-backed loan, they’re charged a one-time VA funding fee that ranges from 1.4% to 3.6%. This keeps the costs of loans low for all borrowers. The fee varies based on the type of loan you require, your payment terms and whether you’ve received a VA loan before.

Veterans can borrow up to $453,100 without the need for a down payment.

NewDay USA FAQ

Is NewDay USA only for veterans?

Yes. NewDay USA provides options for veterans, service members and military families.

What does NewDay USA do?

NewDay USA provides VA Loans and FHA loans for veterans. The company connects veterans with mortgage experts for a personalized mortgage experience.

Who is eligible for a VA loan?

According to the company’s website, you are eligible for a VA loan if you are:

  • An active-duty service member
  • A veteran with an honorable discharge
  • A reservist or National Guard member with an honorable discharge and sufficient time served
  • The surviving spouse of an eligible deceased veteran
  • The spouse of an MIA/POW service member
Can a spouse of a veteran apply for a VA loan?

Yes. A spouse of a veteran can apply for a VA loan if they are:

  • A non-remarried surviving spouse of a veteran or service member who died in service or from a service-related disability
  • A spouse of a service member who is missing in action or a prisoner of war for the last 90 days
  • A surviving spouse of a veteran who was rated totally disabled and was eligible for disability compensation at the time of death from any cause

Is NewDay USA legit?

NewDay USA has a specific audience. The company provides VA loans and FHA loans, but it does not serve all states. For those who are eligible, NewDay USA offers personalized service and multiple options for purchasing or refinancing a home. If you’re a veteran or qualifying spouse, we recommend looking into NewDay USA’s services when comparing mortgage lenders.

NewDay USA Reviews

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Popular Mentions

    How do I know I can trust these reviews about NewDay USA (NMLS #1043)?
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    2 featured reviews
    How do I know I can trust these reviews about NewDay USA (NMLS #1043)?
    • 4,694,011 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    StaffProcess

    Reviewed Sept. 20, 2024

    We found Stuart to be informative, patient, knowledgeable and very positive during our interactions. He kept us informed through the entire process and continued this manner to the closing. Very grateful and thankful for his work and support. I would recommend NewDayUSA to other veterans wanting to purchase a home through the V.A. You were recommended by a good friend of mine who is also a client of NewDay. He had great things to say about the service he recieved and how well he was treated. He was right. Thank you NewDay for everything.

    Thanks for your vote!
    NewDay USA
    Response from NewDay USA

    We're so happy to hear that your friend recommended you to us and that our team was able to meet your expectations for exemplary customer service. Thank you so much for trusting us with your home loan purchase and for working together with us. Congratulations on your new home.

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      Verified purchase
      Customer ServiceStaffProcess

      Reviewed Sept. 12, 2024

      They were very responsive, Dan with NewDay called us within five minutes of us clicking the "submit" button on their website to get a quote. Dan was extremely helpful, and professional during the entire process. By the time the process was finished, when we called him, it felt like we were calling a friend. During our initial call, Dan told us he would be our only point of contact, and this turned out to be true. Not only did NewDay refinance our mortgage, but Dan also explained their "three-year plan," which sounds fantastic, and we plan on doing it. We are so grateful for his expertise, and his patience, as he was always willing to work with us and explain complicated things so we could understand them, no matter how many times we didn't understand. Definitely recommend NewDay USA.

      Thanks for your vote!
      NewDay USA
      Response from NewDay USA

      Thank you for your kind words. We're thrilled to hear that your loan process with Dan went smoothly and that he was able to provide you with additional information to provide you and your family with a plan to capitalize on your new mortgage. If you have any questions regarding your new mortgage in the future, please don't hesitate to reach out.

      Verified purchase
      Customer ServiceStaff

      Reviewed Aug. 23, 2024

      Our mortgage representative, Walter ** was an outstanding representative of great customer service. He went above and beyond for us in obtaining our loan. He communicated all updates and answered our questions in a timely manner. He was respectful, professional and extremely knowledgeable, always polite and positive when responding to us. The underwriters were thorough and made sure our loan was in compliance with the VA regulations. The Notary selected was excellent and made the closing an efficient and pleasant experience. All in all, we are very pleased with our dealings with New Day USA.

      Thanks for your vote!
      NewDay USA
      Response from NewDay USA

      We appreciate you taking the time to provide us with feedback on your experience with Walter and our team throughout your loan process. Our goal is for all of our Veterans to receive exemplary customer service, and based on your review our team was able to do just that. Thank you for using NewDay USA once again for your home loan needs.

      Verified purchase
      Customer ServiceContract & TermsStaffProcess

      Reviewed Aug. 3, 2024

      I'm very happy with this program. My advisor/agent Dylan ** did an awesome job. His professionalism and thoroughness made me feel at ease. He made sure the terms and options were clearly understood. We had open communication about what documents and information were needed. I sent the stuff, Dylan did the work. He was very available and kept me in the loop every step of the way. He arranged all the inspections and appraisals. The closing was done at my house on a Saturday which kept me from having to miss any work, very convenient. The loan processed and the money was available the following Friday. Great experience, highly recommended.

      Thanks for your vote!
      NewDay USA
      Response from NewDay USA

      We're so glad to hear that you are satisfied with your loan program and with the experience you had with Dylan. Dylan is one of our best and is known for keeping his clients informed and on track throughout the loan process. We appreciate you recommending us and for leaving us a 5-star review.

      Verified purchase
      Customer ServiceStaff

      Reviewed July 17, 2024

      My NewDay USA loan experience was excellent, and I give all credit to my loan agent for helping me through a very difficult financial situation. If all of your agents were as professional, knowledgeable, courteous, kind, considerate and polite as Samuel Hakim **, your company would always get a five-star review! I was so fortunate to have Samuel as my agent and point of contact for my recent loan with NewDay USA. From the very first day to the very last, I was always kept up to date on my loan status. I was hospitalized at one point during the loan application process. When Samuel called with an update to the loan, he expressed genuine concern for my well-being. I do hope he is being recognized and appreciated by NewDay USA as one, if not possibly the best agent for your company.

      Thanks for your vote!
      NewDay USA
      Response from NewDay USA

      Wow, your review made our day! Sam truly is one of our best, and his passion to the service of our Veterans is evident through all of his interactions with both our employees and his borrowers. We're so glad to hear that you got to work together with him and that he was able to provide you with such a positive loan experience while you were going through some challenges. Please do not hesitate to reach out to our team should you need any assistance at all.

      Verified purchase
      Customer ServiceProcess

      Reviewed June 27, 2025

      Thank you to Ryan who made the process very simple! Questions and answers were received in a timely matter when we had concerns during the process. The ability to get ahold of Ryan via phone, text, or email made it very easy for us to get answers back in a timely manner.

      Thanks for your vote!
      NewDay USA
      Response from NewDay USA

      We are very happy to hear that Ryan and team made it a pleasant experience for you. Thank you for sharing your feedback.

      Verified purchase
      Staff

      Reviewed June 13, 2025

      Excellent review, everything went great with the new mortgage and all the procedures/paperwork. Kudos to everyone for helping make the transition smooth. Thank you once again for everything. I can highly recommend the company to anyone and sure they would have a great experience like myself. Nice to know all veterans are taken good care of and in a timely manner also.

      Thanks for your vote!
      NewDay USA
      Response from NewDay USA

      Thank you for choosing NewDay for your home loan needs. It is a value of NewDay to provide excellent customer service and be efficient in the loan process. We are glad we could serve you in providing a positive experience.

      Verified purchase
      Punctuality & SpeedOnline & AppStaff

      Reviewed June 2, 2025

      Quick, fast, and easy. Loan associate was easy to contact and answered my questions. Overall very fast loan time. It was a great help to reduce my bills, pay off debt, raise my credit score, and have a little extra money in the bank. I was able to quickly upload documents on the website.

      Thanks for your vote!
      NewDay USA
      Response from NewDay USA

      We are glad to hear you had a positive experience with NewDay USA. Our home loan portal makes it easy and efficient for borrowers like you to go through the loan process. It is pleasing to know that our account executives could be of service to you. Thank you for choosing NewDay for you home loan needs

      Verified purchase
      Customer Service

      Reviewed May 30, 2025

      I was unhappy with final amount, because I was sure I made it clear I wanted $20,000 cash at closing. I only received $8294.47. I had questioned the the amount at one point when it showed around $18,000, and was assured it would be more at closing. I believe Julian must have forgotten that conversation. This miscommunication is my only complaint, everything else about the process was fine.

      Thanks for your vote!
      NewDay USA
      Response from NewDay USA

      Thank you for providing your feedback regarding your recent experience. We would appreciate the opportunity to clarify any questions you may have. One of representative will reach out to you to discuss your concerns in more detail.

      Customer ServicePricePunctuality & Speed

      Reviewed May 29, 2025

      My experience with New Day Financial was HORRIBLE! Long delays and excuses. Colten Parker-Cross Drawbaugh. Yesterday this happened with Colten VP of Customer Service…He wrote my account number incorrectly, called me to tell me the wire transfer wouldn’t go through then said he would call me right back once he realized he substituted a 6 for a 0. That was AFTER promising me the transfer would be in my account 5/27 by 5:30 p.m. It delayed my mortgage closing and cost me a ton of money and stress.

      24 hours later… HE STILL HASN’T CALLED ME BACK. I called the office and someone told me he knew I was waiting on a call and would call me back as soon as he was out of a meeting, That was yesterday so…. called back and was told he is out of the office. Asked for his supervisor and was advised he WAS the supervisor. After a heated conversation was finally told someone named TREVOR is his supervisor. Slow response, delays and failure to meet promised deadlines then excuses. HORRIBLE CUSTOMER SERVICE AND FAILURE TO FOLLOW THE LAW and payout according to promised deadline.

      In an already very difficult situation COLTEN made it SO MUCH WORSE. Wish I could give negative stars

      Colten Parker-Cross Drawbaugh
      Vice President - Loan Origination
      MLONMLS # 2176305
      NewDay USA NMLS # 1043
      cdrawbaugh@newdayusa.com
      Tel: 877-941-8892 | Fax: 240-801-7809 | Cell: 240-907-5265

      https://www.newdayusa.com

      Thanks for your vote!
      NewDay USA
      Response from NewDay USA

      We appreciate you bringing this to our attention and our sincere apologies for your frustration. Our intention is to provide a genuine and helpful assistance, while ensuring that we are securely disbursing loan proceeds. We are happy to hear that you have received the funds and able to close on your home purchase.

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      NewDay USA Company Information

      Social media:
      Company Name:
      NewDay USA (NMLS #1043)
      Year Founded:
      2002
      Address:
      360 South Rosemary Avenue Ste. 1900
      City:
      West Palm Beach
      State/Province:
      FL
      Postal Code:
      33401
      Country:
      United States
      Website:
      newdayusa.com

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