NewDay USA

I had been receiving mortgage literature (requested by me) from NewDay USA for nearly three years now, when I decided to finally commit and make the change: debt consolidation from a previous marriage a primary consideration here. Ultimately, I selected NewDay USA based on [the] positive experiences of three other veterans (and families) I know and trust.

I want to express the “excellent” customer service that I received in my journey to purchase my home. My journey with NewDay USA started back in October 2021. I was in the process of a divorce and selling our marital home. There were a lot of things pending to enable me to purchase my new home. NewDay worked with me to get all of the required information and documents in place. They kept in touch with me just to check in on how I was doing and showed me so much kindness. They went ‘over and beyond’ their normal day to day duties.

Everything went very smooth, the exception of the appraisal, the company that you used I feel did not get a true picture of the current market, both of the homes used for comparison had sold more than six months ago and were not a true picture of the current market. This caused our loan to be lower than anticipated so that we did not get as much out of the home to allow us to do what we were planning.

I am extremely honored to be a customer of Newday Financial. It is through your Company that I have had the great pleasure of meeting via phone conversation and emails a person on your staff that has helped me to achieve many of my goals in life! First of all owning my own home, meeting all of my financial needs and so much more! I cannot thank you all for what you have created in me and the happiness in my heart. Newday Financial is indeed something I never expected upon joining the military and making it my career. A wealth of friends I have yet to meet, all of whom have vested interest in seeing that the American Dream can come true with the right direction. You have bestowed upon me a piece of the American Dream I never thought that I could obtain.

Kirk ** was an overall great loan officer to work with. He was patient and helpful and we even ended up with a better rate in the end than what we thought we thought we were going to get and they did us beyond right on the loan fees. The glitch came when we wanted to use a local title company and a mobile notary/signing agent that we had used on another loan. On the day of closing, the signing agent said the title company had told her that we were going to be responsible for her fee. We reached out to Kirk because this didn’t seem right to us and prior to her coming, no one had disclosed this to us. Kirk told me, “No it should not be the case. She should be paid by [the] title [company] directly. I’ll try to make sure it gets taken care of. Either way we will work it out.”

We had the pleasure of working with New Day for a mortgage for our new home. The employees we interacted with were professional, informative and simply pleasant to work with. Sarah S, and Destinee S. and Emily Dawn H. in our opinion are superstars!! Due to delays in our building process from supply chain issues and the changes in mortgage rates over the many months, our project moved along. The team that worked with us kept us informed about all the changes and made the process painless. We are very grateful and highly recommend New Day.

We were very pleased the way we were serviced by your executive agent, very energetic and fast. We have no problem at all. He was always ready to answer any of our questions and was in contact and finds if any questions as often and never left anything not answered. Thank you very much, for job well done. Agent executive - Wayne **.

Things went well and we are so pleased that in the process we were able to get rid of several of our bills in addition we were able to no longer to have a car payment on my wife's car and I was able to get back the title on my van. It has been a good experience.

My experience with New Day USA was truly exceptional. They were with us through the entire process and available to answer any questions at any time. Our loan officer was a real joy to work with. He made the process easy to understand and very clear with respect to what we needed to do. Thank you for your service and your help. I would strongly recommend your company to others.

What made this work was the knowledge and diligence of Cody Jeremiah Dennis​ Assistant Vice President ‑ Loan Origination. He was able to walk me through the process even when I had trouble understanding parts of it. I selected NewDay because it was veteran oriented and I saw on Fox News that you provide substantial financial assistance to various veteran organizations.