NewDay USA

This company does not deliver on what they promise. They take months to close a loan, when they promised 30 days. Once closed the customer service department has nice people but it’s inefficient. It’s like talking to robots. You can’t get answers to anything. They try to pull every trick they can to charge you fees if possible. We had a hail claim and the insurance company sent a large check to them, in turn they had to endorse it and send it back to us. It took MONTHS! This happened every time! Our contractors had to wait for months to be paid, outrageous. We are considering a refi to get away from them. They claim to take care of our military, it’s a scam and a joke.

I was pleasantly pleased with the efficiency and speed of your loan process, as well as the people who interacted with me. Kudos to Alec **. I am still waiting to see how the payoff of some of my prior bills goes but I am confident it will go off without a hitch. Overall great experience. Thanks.

We are thrilled with our experience with NewDay USA. The refinancing process was made so easy, they did almost all of the work and guided us through what was expected of us. We had tried a couple other companies before we found NewDay and were left very unsatisfied. Our agent, Courtland ** couldn't have been nicer or more helpful and professional.

I wanted to take a minute to express the gratitude I have for NewDay with getting my VA loan. I have been struggling for a couple of years with debt, refinanced my house a couple of times after making improvements, however, I could just never get over the top of the problem. I would seem like I would refinance, get close to getting out of it, but there were always a couple of bills that would keep pushing me back down. I have had some great experiences in the 10 years I've been in the military, great training, new places, however, all of this usually meant time away from my family. I was blessed with the opportunity to take them to Virginia with me for a few months while I was on training and that was an experience they will never forget, however, on the way home, we experienced a few more costs than we were planning for which I had to put on a credit card.

We were unsure as to how we would be treated because of our age. We were VERY surprised at how warmly we were treated. Every step was so easy and the young man who helped us (Mark **) bent over backwards to get it done right. He was polite and available to answer any of our questions. Our sincere Thanks for helping us see things a little brighter.

Easy quick home financing, with a personal touch. Thomas ** was very friendly, always helpful and professional. NewDay paid for the appraisal and took care of all the details by phone and or online. Paid off some loans and old mortgage and some cash in my pocket. I highly recommend New Day to all veterans.

NewDay USA was a pleasure to work with, and our agent, JOE, was very helpful and informative as the process moved along. The online forms were easy to navigate and auto sign. This was a very easy refinance for us, and I thank all who were involved.

All went very well, my rep was very professional Brandon, and when he went out on daddy leave, his boss filled in like a trooper. The whole process went without a hitch. They went above and beyond there duty. Thanks. Bravo Zulu for all. This was easy process and it didn't take long.

Daniel ** was of invaluable assistance in processing our loan and ensuring it meets our needs. It went swiftly and we always knew where we were in the process. We both highly recommend NewDay! We have now successfully transitioned. Thank you!!

I had received a call from Erin ** with NewDay USA Mortgage. After giving me the great car salesman pitch of this Mortgage company doing everything it can for Veterans and providing the best service for Veterans. I asked what is the minimum credit FICO requirement for a VA loan. I was told that they have been known to approve veterans at a 589 to 590 FICO score. So I proceeded to do the application. Here's the breakdown.

I would like to thank John ** for the service I received during this process. He was very helpful and kept me up to date at every step. It is so nice in the day and age to see a company provide the kind of service they advertise. I will recommend NewDay to all my Veteran friends.

NewDay has been an answer to prayer for us because we had allowed our credit card debt to get out of control, and it's such a blessing that New Day assisted us to be able to put our home equity to work to get us out of the credit card mess. Not only was Tyler ** incredibly helpful to us, but he was always very respectful and attentive. If we needed to call him, he always returned our calls in a very timely manner. After all of the paperwork was signed and completed, Tyler even called us to make sure everything was in order and done to our satisfaction! THANK YOU, NEW DAY!

Christopher was professional, prompt, and cheerful, which made our experience with NewDay so easy! Christopher is extremely knowledgeable, and is so experienced that he was on top of developments at every step of the way. These attributes ensured us we would go through this process with as little pain as possible. I cannot say, "Thank you!" enough for a job very well done!

Very pleased with the service I received from Cody **. He was very timely with answers to any questions I had and very helpful throughout the entire process. I would highly recommend this company and Mr. **. Mr. ** was very patient with the problems that arose concerning the sell of my home which seemed to take forever.

My loan was very complicated but NewDay did an awesome job making it go through. I was very pleased with Trevor ** for his dedication and commitment to make sure my loan went through. Although, there was some rough patches, he did stay calm and assuring that everything would be okay. This is the first bank that has ever taken a chance on me and I really appreciate it! We are now debt free outisde of our home loan because NewDay made it happen! THANK YOU!

Have been getting the NewDay USA correspondence and finally went online to sign up and see about a refinance to a lower rate and a 15 year term. Before I could complete the online information there was some guy calling and then asking me all the questions. I really did not have the time for him, but he was pushy. We went through all the information and then he is telling me that I don't qualify because of my credit rating- which he is quoting 70 points lower than the FICO scores of the three credit bureau reports I am then looking at on my computer screen.

After applying for a cash out loan and receiving documents to sign I was shocked with the closing costs. 260,000 dollar 30 year fixed loan. My closing cost less cash out would be over 18,000 dollars. Vets beware of the tv ads. I have owned over 25 homes in my 70 years. Not my first rodeo. A Navy veteran from the Vietnam era. Please, please buyer beware.

Adm, Aaron was outstanding! He made this so simple and easy. He is an asset to your organization. I would personally recommend him and NEWDAY to anyone. My wife and I are very grateful with his demeanor and professionalism. I am retired and a good friend of Jack **'s the 12th SMA. Thank you all at NewDay for taking all the stress out of this buy. Aaron did a fantastic job.

When I first started talking to Brent he was easy to chat with. He explained the how the process would be and gave me an idea of the closing date. I will be telling my Veteran friends about you and would actually recommend you to them! I found this company and the process to be honest, sincere and do things quickly... Very impressed with this company.

Had a small closing problem along the way (our fault) but overall, the process was fair and good. Peyton ** did a great job for us during the loan application process and "stayed with us" for our 2nd chance. For that, we appreciate her! Sorry we delayed things for a little while, however, that is the way the situation played out on our side and you had to be here to understand.

The experience was super! Everything went well and our representative was fast, clear, helpful and pleasant at all times! It was easy to get the right instructions on what was needed! Thank you so much for all the help! It was a very pleasant experience! We were able to do everything that we needed! It freed us up!

From start to finish NewDay USA was with us all the way. If the customer does its part and provides the required documents that is needed to get the ball rolling, it's a snap and NewDay USA handles EVERYTHING for you! They are wonderful! What I liked the most is getting pre-approved from the very beginning, not just getting pre-qualified. It makes a big difference and closing can occur earlier in some cases!

Your agent Colin ** was extremely helpful and professional during this process. It reminded me of when I was on active duty and received the care that we gave each other. I miss that kind of interactions. I want to thank you so very much for doing business with me and my wife.

From start to finish... my loan rep. Zach, kept in touch and handled my loan with extreme professionalism and courtesy! He was able to answer my questions and address my concerns. Even when he was not available, he left me with Bob, who handled my loan application with the same professionalism. Thank you NewDay USA!

This was a cash-out re-finance to pay off some debt and do some home renovations. I have financed and re-financed half a dozen homes in my lifetime and I've never had a better experience. Bernardo ** was amazing! He remained in touch with me and available to me virtually every day and explained every step in the process. I predict that this young man has a very bright future!

The whole process was very easy and went smooth Thanks to Thomas ** for all his help. It was nice to have someone that walked us through the steps. Thomas was always there to answer any question we had.

Using the option for Veteran, we were able to refinance my home with enough cash-out to do major yard repairs that have been waiting. The assisting staff were exceptional in helping and keeping us informed along the way. And my monthly payment came in just where we anticipated. With the covering of previous debts, my monthly payment is actually less by almost $100.00 if I still had to pay those payments separately. The diligence of my contact (Mr. **) was such as to meet every need I didn't realize I even had! I am very pleased with the process and the time frame. Kudos all across the board!

Thanks to NewDay USA and Daniel **, My family and I were able to overcome a bad situation. We were afraid it wouldn't happen, but the team at NewDay USA made it happen. If I could I would tell everyone to try NewDay USA. Others had said no. But they said yes, let us see what we can do. We are truly grateful. Thank you.

My wife and I had a great experience with our refinance, we dealt with Harrison **. I would recommend him to anyone. Our process was simple and explained at every step of the way. I would highly recommend NewDay as a viable source in your mortgage or refinance needs. Thank You Harrison and NewDay.

So me and my grandfather owned a home. I was on the loan everywhere and was the trust on this Mortgage we already had through our bank. So my grandpa sees this commercial on T.V. It was way too good to be true I thought. So he called and started talking to these guys and I had messed up my credit pretty good so we were scared bank would make me sell as is when he died. When he talked to Andrew he tells him, "O yes we can do that to where we make up a quick deed so you can give it to him when you pass away sir." My grandad did all things you have to remortgage a home termite fix stuff get appraisal. So who comes to our house to show us where to sign and tell us what we are signing? IT'S ANDREW. He lied straight to my face and told me we were signing a document for when he passes it goes to me. I asked him cause it look funny. He said, "This is what that is for sir."