NewDay USA

I want to express the “excellent” customer service that I received in my journey to purchase my home. My journey with NewDay USA started back in October 2021. I was in the process of a divorce and selling our marital home. There were a lot of things pending to enable me to purchase my new home. NewDay worked with me to get all of the required information and documents in place. They kept in touch with me just to check in on how I was doing and showed me so much kindness. They went ‘over and beyond’ their normal day to day duties.

Everything went very smooth, the exception of the appraisal, the company that you used I feel did not get a true picture of the current market, both of the homes used for comparison had sold more than six months ago and were not a true picture of the current market. This caused our loan to be lower than anticipated so that we did not get as much out of the home to allow us to do what we were planning.

I am extremely honored to be a customer of Newday Financial. It is through your Company that I have had the great pleasure of meeting via phone conversation and emails a person on your staff that has helped me to achieve many of my goals in life! First of all owning my own home, meeting all of my financial needs and so much more! I cannot thank you all for what you have created in me and the happiness in my heart. Newday Financial is indeed something I never expected upon joining the military and making it my career. A wealth of friends I have yet to meet, all of whom have vested interest in seeing that the American Dream can come true with the right direction. You have bestowed upon me a piece of the American Dream I never thought that I could obtain.

Kirk ** was an overall great loan officer to work with. He was patient and helpful and we even ended up with a better rate in the end than what we thought we thought we were going to get and they did us beyond right on the loan fees. The glitch came when we wanted to use a local title company and a mobile notary/signing agent that we had used on another loan. On the day of closing, the signing agent said the title company had told her that we were going to be responsible for her fee. We reached out to Kirk because this didn’t seem right to us and prior to her coming, no one had disclosed this to us. Kirk told me, “No it should not be the case. She should be paid by [the] title [company] directly. I’ll try to make sure it gets taken care of. Either way we will work it out.”

This was my second refinance with Newday. As before, the process was fairly smooth and painless. As we all know, there is always room for improvement. The only "issue" I feel could have gone better would be for a bit more frequent communication from the loan officers throughout the process. Both times I have refinanced through Newday, there were confusing times when we would get close to the closing portion. Loan officers would say several times they had everything, and yet time after time, they would call back asking for further information saying it was the "writers" requesting additional paperwork or documents or what not.

First, Dylan did a great job helping us! This is not the first loan we have completed since my husband became self-employed. The underwriting requirements from NewDay were far above anything else we were required to complete with other lenders. The extra requirements cause our first rate lock to expire and lots of my valuable time trying to locate a new CPA to provide the requested documents. The requested documents are not a VA requirement. Other than this issue, we are pleased and very thankful for the hand-up!

Nick Was very helpful and very quick to respond to my questions. He at the beginning thanked me for my service, and continued that throughout. I also, sir would like to commend you and your company for taking care of us Veterans every way possible. Please continue this and your mission will be accomplished with great pride and satisfaction, God Bless, (Sgt. **)

New Day USA is outstanding top of the line customer service and Sarah ** who helped me along the way was the best she made me very comfortable and she's very good at her position. NewDay deserves more than 5 stars.

Will never do it again and I hope Newday sells my paper. Will not recommend to any Vet. I will post a review at the VA hospital here in lake city and call all my friends. Very disappointed in the callback for work to get done.

She was an excellent and friendly person to work with. She always answered all my questions. She was a dream to work with. I would recommend her to anyone applying for a loan through Newday. She needs a raise. She is an asset at newday.