
NewDay USA Reviews
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About NewDay USA Reviews
For more than 20 years, NewDay USA has provided VA-guaranteed home loans and refinancing options to residents of 43 states. The company prioritizes relationships with veterans and their families and strives to create a positive financial experience with each customer.
Pros & Cons
Pros
- Flexible loan terms
- Offers refinancing services
- Connects veterans with veterans
Cons
- No online applications
- Not available in all states
Bottom Line
NewDay USA is a trusted mortgage lender for veterans and their families. The company offers FHA loans and VA loans in 43 states plus Washington, D.C. It also provides refinancing options.
Featured Reviews
I want to commend New Day for providing a most wonderful refinance experience for me during our process together. Cole ** was extremely helpful and professional. During the proces...
Read full reviewMs. Tayler Reno ** is the Account Manager who assisted me throughout this process. She was very professional and knowledgeable, I'm completely satisfied with the help she provided...
Read full reviewWhat is NewDay USA?
NewDay USA focuses on two primary aspects of the mortgage process: purchasing and refinancing. It works with veterans and their families to make buying a home easy and affordable. NewDay USA offers step-by-step guides to help you understand all your lending and refinancing options.
NewDay USA refinancing
Financing your home can help you lower your mortgage payment, pay off your loan faster or eliminate the need for mortgage insurance.
The VA Streamline Loan is a popular option because it does not require income verification and does not come with appraisal costs, out of pocket costs or private mortgage insurance. With this option, many veterans and their families can save more than $1,800 a year.
The company’s refinance calculator helps estimate your principal or monthly payments. This easy-to-use feature lets you determine how much you can save by refinancing your mortgage.
NewDay USA homebuying
NewDay USA strives to help veterans become homeowners and works to find ways for veterans and their families to afford purchasing a new home.
Veterans can become cash buyer-certified through NewDay USA. This certification confirms that you’re an eligible buyer and lets you shop for new homes without worrying about being underqualified, which saves time in the homebuying process.
The company’s purchase price calculator helps you determine a home price in your budget, down payment amounts, loan terms and interest rates. NewDay USA connects veterans with mortgage experts to further narrow their options.
NewDay USA rates
Mortgage rates change frequently, so it’s a good idea to compare rates between multiple companies before signing any contracts. VA loan rates are not set by the Department of Veterans Affairs or the federal government.
When a veteran, service member or surviving spouse receives a VA-backed loan, they’re charged a one-time VA funding fee that ranges from 1.4% to 3.6%. This keeps the costs of loans low for all borrowers. The fee varies based on the type of loan you require, your payment terms and whether you’ve received a VA loan before.
Veterans can borrow up to $453,100 without the need for a down payment.
NewDay USA FAQ
Is NewDay USA only for veterans?
Yes. NewDay USA provides options for veterans, service members and military families.
What does NewDay USA do?
NewDay USA provides VA Loans and FHA loans for veterans. The company connects veterans with veterans for a personalized mortgage experience.
Who is eligible for a VA loan?
According to the company’s website, you are eligible for a VA loan if you are:
- An active-duty service member
- A veteran with an honorable discharge
- A reservist or National Guard member with an honorable discharge and sufficient time served
- The surviving spouse of an eligible deceased veteran
- The spouse of an MIA/POW service member
Can a spouse of a veteran apply for a VA loan?
Yes. A spouse of a veteran can apply for a VA loan if they are:
- A non-remarried surviving spouse of a veteran or service member who died in service or from a service-related disability
- A spouse of a service member who is missing in action or a prisoner of war for the last 90 days
- A surviving spouse of a veteran who was rated totally disabled and was eligible for disability compensation at the time of death from any cause
Is NewDay USA legit?
NewDay USA has a specific audience. The company provides VA loans and FHA loans, but it does not serve all states. For those who are eligible, NewDay USA offers personalized service and multiple options for purchasing or refinancing a home. If you’re a veteran or qualifying spouse, we recommend looking into NewDay USA’s services when comparing mortgage lenders.
NewDay USA Reviews
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Reviewed Aug. 21, 2023
James ** was very polite and courteous as well as professional during our process, however through no fault of his, we were getting frustrated regarding our water testing. We ended up spending $500 of our own out of pocket money in getting our testing done. Just 2 years ago when we worked with you, there was no issue at all. This time our second test was good, but wasn't accepted because I personally took the sample. It's too bad that homeowners today can't be trusted due to obvious bad actors out there. This just drew the process out much longer than it could have been.

We appreciate you taking the time to share this valuable feedback on your experience. We understand that trying to get a clear water test can be a frustrating process and we appreciate your patience during the completion of the water treatment so that the home would meet VA guidelines. Feel free to reach out to customerservice@newdayusa.com should you have any further concerns.
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Reviewed Aug. 15, 2023
We have received offer letters from NewDay for the past year, and we finally came to a point in our finances when we determined that we should call and find out more about the loan. From the first phone call, Spencer ** was supportive and informative and treated us with the greatest respect. It is not an easy process to admit struggle and lay out your finances for others to view. However, this New Day loan was truly a LIFE LINE for us. We are able to move forward, breathe, and collect ourselves so that a future can be paved. Thank you for this incredible service to veterans and their families; we are extremely grateful!

We're honored to have had the opportunity to assist you and your family with getting the funds you need to be in a better financial position. Thank you for sharing your experience with us.
Reviewed June 3, 2023
This was such an easy process. Colson ** was fantastic, he was there for anything we needed and helped us through every step of the way. Everything was explained in detail, any questions we had were answered right away, if he didn't have the answer he would find out for us. We felt so comfortable talking to him and helping us with the process. We were very weary of doing this but now that it's done, we believe we made the right choice and would highly recommend you guys to anyone. Going through a process like this at our age is very scary, so I'm here to tell you that it's worth it.

Thank you so much for sharing your experience. Refinancing can be a scary and difficult process, but Colson and our team are prepared to guide our Veterans through the loan process and close on a loan that meets their financial goals. We appreciate your recommendation and are grateful for the opportunity to serve you.
Reviewed June 2, 2023
I am very grateful that a company like NewDay USA exists and their commitment to provide such a needed service to the veteran community. My personal experience was excellent and the knowledge, courtesy and respect that I received during the process from everyone with NewDay USA speaks well of their leadership and commitment to serve. NewDay USA. I will use the money that I received from my new mortgage to help my son, Luke, continue his education as he moves away from home to study for a degree in computer engineering at Kennesaw State University. Thank you, RADM ** and the men and women of NewDay USA.

Wow, thank you so much for such a passionate review of our team. Here at NewDay we work hard to provide a professional level of service to all of our Veterans, and based on your review our team went above and beyond that expectation. We appreciate you sharing this with us and are honored to have been able to assist you with helping your son with his college expenses.
Reviewed May 8, 2023
My experience with Julian was flawless! Everything was dealt with far above & beyond my expectations!! Throughout this, very little was expected & he answered any & all questions I had! Turns out that when the money went into my bank directly my daughter Maelee started a new job as an Ambulance technician. I was able to send her money she needed to get the items she needed knowing it would help our relationship as well! Also was able to pay off all my outstanding bills leaving me enough to get house painted & much-needed landscaping. Now I will be going up to surprise my daughter with a well-deserved visit! I recommend any & all Veterans to use New Day that I will meet in the future! Thank you Julian you knocked it out of the park!!

We appreciate you sharing this fantastic experience with Julian and we're delighted that we were able to get this handled for you just in time for you to be able to assist your daughter. Thank you so much for your recommendation.
Reviewed Sept. 22, 2023
Process was fairly quick and very simple. Daniel ** was superb and I would definitely recommend your service to other veterans due to his great work. We had to refinance and giving up our previous interest rate of 2.75% was difficult but I understand 7.99% is very good for this current economy.

We're delighted to hear that Daniel provided you with superb service. Thank you so much for recommending us and for choosing NewDay USA for your home loan needs.
Reviewed Sept. 18, 2023
Entire process was great with professional dealings and easy to process the information needed to complete. The representatives were experienced and easy to work with and answered all question. Would certainly do an advertising spot with New Day if they wanted me to. I would highly recommend New Day to all my Veteran brothers.

We're thrilled that your loan process was a positive one! Your satisfaction is our motivation, and we're grateful for your kind words. Feel free to let us know if there's anything else we can do for you.
Reviewed Sept. 18, 2023
Let’s see. I had to call to have my house appraised. You should of called the appraiser not me And I had to call him again because you didn’t put the right info in the report. Then you messed up the insurance and I had to call them to fix it. All of this delayed my closing by two and a half weeks. And I had to call the notary. These thing should of been done by your team. If I hadn’t gone so far I would of backed out.

While it is disappointing to learn of concerns like yours, we appreciate you taking the time to provide us with this valuable feedback, which will allow us to identify areas of training and process improvements. We remain available to answer any additional question that come up by reaching us at customerservice@newdayusa.com.
Reviewed Sept. 11, 2023
Easiest process ever to follow and close! Employees were so helpful and knowledgeable. They made the entire process easy. When I had questions, they were there to answer immediately. All I had to do was pick up the phone. You all are amazing, taking something so complicated and turned it into one of the best experiences of my life! Thank you!!

Thank you for your review! We're delighted that your loan process was a success and that our team was able to provide you with one of your best refinance experiences.
Reviewed Sept. 6, 2023
We were walked through entire process, if any issues did arise our Loan Specialist Alec ** got us through it quickly and made us feel very comfortable. They were able to get us back more than originally thought. We would recommend this Company and Alec to any of our friends and family. Thank you New Day.

We're so glad to have been a part of your loan journey. Your satisfaction is our priority, and we're pleased to know that everything went well. Thank you for choosing us.
NewDay USA Company Information
- Social media:
- Company Name:
- NewDay USA (NMLS # 1043)
- Year Founded:
- 2002
- Address:
- 8160 Maple Lawn Blvd, Suite 300
- City:
- Fulton
- State/Province:
- MD
- Postal Code:
- 20759
- Country:
- United States
- Website:
- newdayusa.com