NewDay USA

Credibility and reliability are the key words that described this organization. New Day USA has setting the principles of what should means the goal path for an effective organization, this organization has show that they have a total compromise with their goal, and a clear compromise with their customer's values. From the first time that I made contact with you we have the most Transparent Communication, I have no doubt that your personal values are making this organization truthful, because Transparency in the logic behind goals and communication with customers, in this present time where you don’t know who you can trust.

You have showed the master of time efficiency handling the process with strong leadership, a masterpiece of any effective organization. With an open communication, and creativity. All the personnel that work on my loan process, show an excellent teamwork, generating effective solutions. There is not way to said Thank to all your personnel and managers. Excellent job.

Our house had quite a bit of equity so we attempted a cash out refinance. Our current lender assured us that they could do a refinance for us, and because they already had the mortgage it would be a quick, easy process with only the minimum paperwork required. Then after we began the process they started delaying things, requiring more and more documentation and wasted time. By this point we had already spent 3 months waiting for loan approval. When they stopped contacting me, I called them and received more excuses. So I watched an ad for New Day on TV, and gave them a call. After explaining the situation with Amanda our agent, we began a new application. I had already been through the appraisal, pest inspection, and had all of the necessary paperwork already done with the current lender so I just sent copies of documents we had already completed.

Only 2 weeks later we already had a closing date with New Day USA. The whole process took only 18 Days, start to finish. Now all of our debt is paid off, we have a lot less bills each month, and now have over 2 thousand dollars less bills to pay each month. New Day was a great help for us, the people we worked with treated us like family, and improved our lives more than I can Express. We now live without the worry we had before, and can even begin to put money into savings every month. Thank you very much New Day! US Navy Retired

I expected that Kevin would give up on me getting the issue resolved and move on to a, more less complicated, process with someone else. That didn't happen. Kevin advised me that, "Mr. Jerry, I'm hanging with you until we get this thing done" ....and he did. He never gave up on me or my persistence to push until something, or someone, broke. Although It cost me over a thousand dollars in legal fees and a lot of wasted time, we were successful.

Through this entire process Kevin was more than a loan agent to me, he was my friend. He consoled me with what I was being, needlessly, put through by the person I bought my property through. Here's an important factor you need to know. I'm 71 years old and my wife of 50 years is 74. I did 2 tours in Vietnam and retired after 35 years with fire/rescue in Seminole County, Florida. My wife is disabled with osteo and Rheumatoid arthritis, CHF and Parkinson's disease. She is very close to needing a walker or wheelchair. This loan was for a remodel of our home to make it handicapped usable.

After years of dealing with death and destruction on my job I have severe PTSD that I am under treatment for. I would get very depressed over the situation I was dealing with over the loan. If Kevin hadn't kept in contact with me and assured me that he was, in for the duration, I would of been a mental wreck. He never gave up on me and kept in close contact with me encouraging and assuring me, all the way, that he had my back. What you have in a representative like Kevin is not just a great company asset, but you have a great human being that has deep feelings and considerations for the people he comes in contact with. I told Kevin several times that, "Kevin, I wish you were my next door neighbor" and I really do. Actually, I intend on contacting Kevin every so often just to say hello and, maybe, chat a little.

Because of Kevin, I will, gladly, refer any veterans I know to New Day. I know this is very long but this few minutes is nothing as to the months of friendship I had with Kevin. If you have any questions for me in reference to my remarks or statements you can feel free to ask or call me at **. Feel free to pass this to whom you deem necessary. Thank you for having such a great person representing your organization....I'd say, "he's a keeper". Jerry **.

NewDay USA

Dear Mr. Lynch,

I would personally like to appreciate all the hard work and diligent effort that Charles **, Account Executive put into completing and finalizing the refinance of my home. It was his persistence and excellent research hard work that has given my family and I the opportunity to be able to get a fruitful result. On behalf of the ** Family I would like to thank NewDay USA and specially Charles ** for the incredible work opening doors helping us find a way to accomplish our goals. Mr. ** dedication to work and the ability to go the extra mile to help costumers is unparalleled. It will not be an exaggeration to say that due to the complexity of my personal situation I pretty much gave up upon any refinance. Mr. ** however had the positivism and professional brightness in mind in order to achieve this goal. We as a family are very grateful to have been able to conduct business with Charles and we sincerely hope to see him grow into your organization.

Thanking you and your wonderful staff,

USARMY Ret.

Because of the elapsed time, EACH of my vendors received MORE than what I originally owed for each account. (Over $1200) spread out over 13 accounts. I believe there must be a better way to handle these payments on a re-fi (cash back) basis. Without question, I DID want these accts paid off, but now each cc acct will have to generate refunds back to me. Seems very messy to me. If this (cash back) was handled differently, I would have given a 5 star rating, since the cust reps were very good.