NewDay USA Reviews

I would like to give special thanks to Admiral Lynch for having a great financial organization like New Day to help veterans with their financial needs. As a retired Army veteran, I had accumulated debt on several high-interest rate credit cards after owning my home for over five years. Initially, my wife and I thought about selling the house and using the equity to pay off our credit cards. However, after speaking with a New Day representative over the phone. He offered me a way to not only refinance my home, but to pay-off high interest credit cards for me and my wife, while receiving a cash payout to complete upgrades to my home, to include possibly using a portion of the cash to take a vacation. I am very grateful for New Day and their professional staff. My financial agent Nolen ** was wonderful; he provided clear explanations of the loan process and us through the entire process. He and his team were always available to answer our questions.

Outstanding service from our loan officer (Ryan). He was very knowledgeable, professional and personable. He gives his all to whomever he's working with. There was never a time that we didn't know what was going on, even during the down times when certain things in the process had to be verified, he would always check in just to let us know what was happening and what would take place next. He allowed us to process/submit paperwork and scheduled meetings at times that was convenient for my wife and I. If NewDay gives out bonuses or gift cards for outstanding service Ryan should definitely receive one.

The overall experience was great. Professional service all the way to closing. My loan specialist kept me well informed throughout the application and approval. The closing process was very easy and convenient. I will recommend New Day USA to all my veteran friends and family. New Day USA was able to secure a loan that used 100% of my available equity in my property. I was able to pay off all of my high interest rate Credit cards and loans. I even had cash for needed home improvements. Refinancing with New Day USA got us out of debt with extra cash each month that allows us to pay extra towards the principal on our new loan. I can say that this was the best financial decision for my wife and I. No regrets. Thank you!

My wife and I just recently went through substantial renovations and I wanted a way to reduce the burden of paying so many folks through the month. Seeing the Admiral on t.v. and being a retiree, I decided to call in for details. Ryan K. picked up and things went from there. If others on the staff are are as professional as Ryan, everyone who calls in to New Day will have an experience as wonderful as ours. Ryan displayed professionalism, understanding, knowledge base to explain and explain so others understand financial complexities, thoroughness, responsiveness to messages.... he just made this process super painless. Thank you!!!!!

Thanks to Admiral ** and the whole crew at New Day USA. I want to extend a special thanks to Jullian ** for his advice and assistance. Jullian made the entire process painless. He was in constant communication with me, and he explained the entire refinancing process to me from the very beginning and as we went along all the way until closing. He is a definite asset to New Day USA! I'm grateful for the opportunities New Day provides for veterans and I will recommend New Day USA to any veteran I know looking to refinance their home. Thanks Guys!

Excellent customer service from Gabriell **. She was professional, knowledgeable and responsive at every point in the process. When Gabby didn’t know the answer, she researched it until the issue was resolved. Gabby worked diligently whenever we had an issue to address.

Our experience with NewDay USA has been excellent. I want to especially commend our loan officer, Jake **, for his outstanding performance, knowledge of mortgages, attention to detail, calm demeanor, and just overall friendly attitude. He helped us overcome challenges with ease. I would recommend Jake ** and NewDay USA to anyone.

We had an outstanding representative set us up with this loan. Mr ** did an excellent job and I highly recommend this company to anyone looking to refinance home. The whole process was easy to understand and get done with the help we received from Mr **.

I asked general questions and then was told that Newday USA didn't serve North Dakota. I couldn't find it in the listing of non serviced states so I am using a competitor. It was such a disappointment nonetheless.

It was the most helpful and enjoyable experience I ever had in getting my house refinanced. Newday USA came in a nick of time. The executive vice president for loans Sean **, was more than helpful and the way your company looks out for veterans is truly amazing. If had a choice, I work for you guys. Thank you again.