NewDay USA Reviews

VA REFI. Admiral, Tyler ** and the rest of your team did an outstanding job helping my wife and I leave Wells Fargo, at a 5% interest rate, to you good folks at New Day USA. Tyler was very professional and kept us "in the loop" at all times on the progress of the new mortgage. He called at least 2-3 times a week and guided us on what and how to sign electronic documents via the internet. Tyler did a stellar job and I recommend he be considered for promotion in the future. Thank you Sir, Very Respectfully, J.A. ** U.S. Army Paratrooper Retired (23 Years)

Account Executive, Giuseppe (Joe) ** is absolutely superb. Handled all aspects of refinance in a professional, knowledgeable, and competent manner. All documents were forwarded in a timely manner, necessary follow up questions handled quickly, and closing was very efficient. Suggest his photo be used in your email advertisements and notifications.

I'm very pleased with his services, he made it easy for me. Mr. ** expedited my paperwork and loan and kept me inform of the loans progress; what was needed and approximately how long it would take to close the loan. I'm very happy with the speed of the loan and the low interest rate I acquired; and the expeditious matter in which my loan was handled. Thank you very much Mr. Evan ** and NewDayUSA. P.S. I hope and pray you do not sell my loan but instead keep me and my family with the NewDayUSA family.

Leon ** was the person I dealt with and I cannot praise him enough. He was very easy to talk to and with his guidance, the process was extremely simple. Please express my best wishes to Timothy as his assistance is greatly appreciated.

VA streamline. We experienced the most Amazing service. We couldn’t be happier with the service or the speed of service. We were amazed at what New Day could do for us where our previous mortgage company could not. Thank you!! We will always recommend New Day to anyone and everyone we know that could benefit from amazing service.

I had accumulated debt over the years from one to another family events, trying to help my kids and live life. First time I applied through your company it appears to have been a Goat Rope. I received a letter saying I had withdrawn my request, which was untrue. Second time was different. Trevor kept me informed, of every thing and talked me through changes. I felt treated with respect, with being informed it moved much faster leading to a successful outcome. I have nothing but praise for Trevor B. M. Only problem occurred trying to mail out the checks sent to payoff my bills. To ensure their delivery the expenses of insuring the checks were way too expensive. I didn’t have the spare money to do that. I had to send them out on a????

My experience with New Day was great and professional. From the beginning to the end was very professional. I would highly recommend New Day to my veteran friends in the future. The closing was a little long in signing the refinance papers, but when the closing was done, I can say the closer was exceptional.

Kyle was wonderful, even during the whole Chinese virus shutdown. His professional attitude and determination to keep up with the task at hand is exemplary. He should be rewarded for advancing my refi efficiently and speedily. It was an easy process. I am so excited about New Day USA. I can't wait to tell my family and friends. Thank you so much.

We tried to refinance our home with NewDay TWICE. The first time, the loan rep said I didn’t have enough time at my current job to approve the loan. The rep recommended waiting 6 more months and then reapply. We followed her advice and then got directed to a new rep. My husband and I BOTH explained our situation several times. He looked at our file and assured us that the time with my new employer was sufficient. Two months later, hours spent getting the documents to them, home appraisal, etc., we received a call from Kyle that my time of employment was not long enough. I am BEYOND frustrated with New Day USA. We will not be returning to them for future financing.

From start to finish when dealing with your representative, Nicholas **, my wife and I felt safe, secure and confident in our refinancing path. I cannot say enough about Nick's professionalism and the personal manner in which he treated us as we quickly progressed to the approval stage. We went from 3.75% to 2.875% and could not be happier. That would not have been possible without Nick's support every step of the way.

My account manager was named Derrick L **. He was very professional, knowledgeable, friendly and answered my questions in a very timely basis. I would highly recommend Derek for anybody purchasing a home. Very smooth all the way to the Finish Line. Very good job Derek. The process was very smooth timely and I'm very happy that I was able to get this done. I'm a veteran and I appreciate things like this happening for people that deserve it. Thank you very much.

Ashton was awesome! The whole loan process was quick and painless. The paperwork required was minimal and all interactions (except closing) was done digitally. We even closed at our home. I received several calls during the process - just to update me on the status. The whole process and timeline was explained in detail - and accurate. I highly recommend Newday!!!

Very professional & well spoken. Polite, patient, & went the extra mile to make sure I understood everything & was comfortable with it. I enjoyed my time with him. He walked me through the areas I didn't understand, always wanting to know if I had any questions or concerns & made himself at my service when I needed him. He as a way with words that makes you feel respected & he knows how to relax you, plus his approach is so simple but yet very effective.

We had a great experience with the refinancing of our loan. We were paying a higher interest rate and decided to take advantage of the lower interest rates. We contacted New Day and worked with Nick from start to finish. He was very helpful, informative, friendly, and professional in all of our interactions. I would recommend New Day and more specifically Nick with any loan needs.

My refinance experience was a low stress event. I didn't have to worry about anything. I was very impressed with the staff. I was contacted daily, which gave me extreme confidence in the decision I made to refinance my home. I would definitely reccomend Newday to all my friends seeking to buy or refinance a house. Thank you.

Cody was very knowledgeable and responsive. We closed very quickly. I am glad that we were able to find this company to assist us with a VA loan. I hope our experience continues to be great. Thank you for all your hard work and assistance. I enjoyed everything being done online as well.

Dear sir, I still have not received and paperwork that I signed after repeated promises to the contrary. Very little communication. Very un-happy with serve and promises. I would not recommend to contrary will write a letter to va, letting them know the problems encountered with this loan. Could you please have someone call me with concern of this loan. Call me. Thanks.

In over 50 years of buying and refinancing homes, my experience with NewDay USA was the best. From the first phone call to obtain information to the date of closing, very professional. Thank you NewDay.

DeMario was very understanding, helpful and efficient yet all the time a business professional. I was nervous to start but DeMario put my mind at ease. Was very honest - no games. I recommend any veteran or widowed spouse of a veteran - as I am to contact DeMario if you are looking to finance or re-finance a home. I am happy to be a NewDay USA customer.

Great service. I appreciate my loan officer Nicholas very attentive service he provided during the process of the refinancing. I was in the process with another company. It was frustrating not able to get a response from the loan officer assigned. She never returned my calls or emails. I got a lower rate and great service from New Day.

The process for refinancing our VA mortgage was very easy to accomplish. Phil ** kept us informed and although he was out sick a couple days, Lucas ** maintained the process without a hitch. I had first contacted our mortgage holder to inquire about refinancing and they informed me that my rate would most likely go up not down so I then contacted NewDayUSA and Phil ** contacted me almost immediately. The process was nearly effortless and even the signing process was a pleasure because of the professionalism and friendliness of the signing agent. Thanks NewDayUSA.

We had a very satisfying experience with NewDay USA. Whenever I do something online, it gives me pause and concern, especially giving out personal information. Kyle ** was both professional and courteous, making the process seem like we were dealing with our local banker. Thank you again for helping us save tens of thousands of dollars over the life of our mortgage, and making the experience one that we would recommend to others.

I'm a Retired Navy 1st Class Electrician's mate. I served our Great Country for 21 yrs 6 months and 28 days. Spent 12 yrs 2 months on ships. 2 Aircraft carriers, LCU-1, LHA and 3 Minesweeps. Jason ** was the agent that helped me thru this Refi. I will recommend him to anyone of my military buddies need a Refi.! Thank you very much! Respectfully Ret. EM1(SW) Richard A.

I want to thank everyone at NewDay USA for their kindness, and professionalism, that made my wife and I's experience a positive one. Especially Justin **! His professionalism and knowledge was excellent!! I do have one piece of advice to the creators of your survey. Do not place minimums on how many words customers should have to write. Most people tend to get turned off by having to write so much on surveys and part of the reason they choose not to do surveys.

Have used Newday USA previously. Had a great experience the 1st time. Now a 2nd time and very satisfied with the results. Tyler did outstanding job of keeping us informed, up to date and very helpful for a smooth refinance.. Was punctual and respectfully at all time. Couldn't have asked for a better team member to work with. Would recommend NewDay Usa.

My experience was simply amazing. Josh ** offered me an awesome experience with the numbers of refinancing my home, the whole process was smooth and I was informed/updated about every detail. I can appreciate his work in helping me. I give the whole process ten stars if I could. THANK YOU VERY MUCH.

Newday did what they said they would do and we closed the first part of April 2020. The loan costs with Newday was a lot cheaper than with other lenders. They asked for a minimum amount of paperwork from me and that was greatly appreciated. Thanks for all your good work.

Love this whole transaction. Kept me up to date with every step. Would recommend very highly to friends and family. We closed on time and with no problems. We even did this through the Coronavirus issue. Our representative was wonderful and answer every question I had. So glad we did this and saved over $200 month.

The process from start to finish was excellent. The agent that I worked with, Frank ** was very attentive to detail. He answered all my questions and assisted me by making the entire process easy to understand and kept me informed every step of the way. It was a very pleasant experience.

I dealt with Craig ** for my refi help and I must say that he made it a very easy and pleasant experience. He kept me up to date with the process and made it very simple. Thank him and New Day for caring about veterans. Hope you all have a safe day.

I was delighted with the entire process. It was really hassle free. Your agents explained everything, and called periodically to keep me informed on the status of the loan. All document processing until the final closing was handled electronically, and at the end your staff arranged to send a notary right to our house! The whole process was a big improvement over our last loan. Best of all, we will save about $360 a month!

I am more than satisfied with the manner in which I was treated in my efforts to re-finance my mortgage. Every step in the process was explained in detail. My rep, Frank ** was a pleasure to work with. I would recommend New Day USA to any one who would qualify.

Their TV commercial says "no income verification". That is a lie. They ran our credit then informed us that we missed their income by $2000 per year. My wife and I have been married for over twenty-six years and owned four houses and never missed a mortgage payment. Go with Loan United.

Wow! These guys truly know what they are doing and made it very easy to refinance my home. The young man that I worked with was very knowledgeable and professional. He guided me through my experience from start to finish and was so helpful with every step. When I had a question he had the answer and made this process a breeze. I want to thank everyone at New Day USA and please keep up the great work in helping my fellow veterans that have served this great country of ours.

All in all it was a very professional and quick moving process. Being done electronically was very easy and once understood how it worked was very efficient. We worked with Nick ** who is more than familiar with the process and assured us that as steps to get the loan were taken, that everything looked good and reassured us everything was as it needed to be. Our only concern was the "cash to mortgage" on the loan estimate which he said would probably go away once all the final figures were in. Probably was a little concerning to me, but Nick knew that that figure was only an estimate if any information would change during the process.

I was lied too many times. Marshal ** and his boss Alec **. This caused closing to not be on March 31, but April 3. It was known by New Day USA since February 2020 to be for March 31 2020. I did not receive final closing disclosure at all. I only saw final numbers when at closing. At that point cash to closing had changed from a little more than $6000. To over $8000. I was also informed that even though my credit score was over 750 and interest rates had dropped with the fed. I could not get into the 2s without "buying points" another $2000. Many things were VERY sub-par. This is Not my first home purchase, but is my last ever deal with New Day USA!!

Refinance VA home loan. The man I worked with was great. The refinance went very fast and efficient. I was informed about what I needed to do and go thru the process with no trouble at all. I'm very pleased with the company and the person that helped me. I'm pleased to be a part of something involving veterans. I also am a disabled veteran with a 100% rating.

Great Communications throughout the process with our Representative. Very fast with zero complications. Would recommend any individuals to use service for future cash out or lowering existing interest rate for future savings. We saw troubled times as a business owner with closures of our customers. Funds received will assist us in maintaining our employees during these troubling times.

Charles ** was informative, knowledgeable and professional throughout. There were times when I was going to forego this process and use my own bank but his assistance and explanations helped me understand the process. I originally was going to just refi and lower my payment but my spouse credit caused us to use another program. I can tell you there are few things worse than settling on something. This is one time where I settled and I think I came out ahead for it.

It was a pleasure to do business with Destinee **. She was polite, friendly, courteous, and extremely professional. She was in constant touch with me, my realtor and the title company to assure that all of us were updated on the latest issues. I would definitely recommend your company to other Veterans.

My husband and I had a very positive experience with our Loan Officer David ** during the entire process. David was polite, resourceful and patient getting our information organized for processing, We will gladly forward our comments on to prospective clients when an opportunity presents itself. We look forward to doing business with your organization in the future should an opportunity arise.

Home refinance. I appreciate how fast, from an inquiry, to a "your approved" and all I wanted to know was "what was this all about" as I read your material. And Kay and I was always talking about how we could get some extra money in our pockets if we could get a lower interest rate. I do not believe that we would have done anything at all if it wasn't for Nick at the other end of my call. I felt very comfortable with this person. Thank you.

Very pleasant experience, our NewDay representative was very helpful, assisting us through the refi. Process from start to finish, she was very thorough, she also conducted herself in the upmost professional manner, Thank You for taking care of our Veterans! I feel Blessed and proud to be a US veteran, I will definitely recommend NewDay USA to fellow Veterans!

We were very pleased with our Loan Acct. Executive Joshua **. He was very pleasant and knowledgeable. He made our processing very easy and was right on top on the loan. He was excellent!! We would definitely recommend New Day to others who want a government loan. Our loan just funded today so no loan number yet. The servicing Dept. will advise us in a few days regarding where to send the payment. We were also very pleased with our interest rate.

Dawit ** was exceptional, made the whole process very easy, thanks. If we were to make a move in the future we would be looking to NewDay and Dawit for help in a new purchase. Or if needed a equity loan again we would turn to NEW DAY. ***** John and Janet **. Thanks to you all.

The young lady that worked with me, Emily **, was excellent. She was very patient with me and explained everything. One word, she was wonderful. The loan was very easy on my end thanks to Emily and the closing was very smooth. If all your employees are like her, I highly recommend your company.

I worked with Josh and he took very good care of me. It took over a year to do this because of the equity but finally got it done. Thank you NewDay USA. If you’re a veteran and need to refinance your house I would call New Day Usa. Interest rates are as low as they will go. Now is the time to do it. Don’t wait.

Brandon ** was very easy to work with and guided us down the right path from start to finish. He kept us up to date and ensured that all was going well plus providing helpful hints along the way. He told us from the beginning the estimated closing date and he was dead on it with the exact date. Brandon did an excellent job and I would recommend him without hesitation. Great job Brandon! Gracias.. :)

This is our second experience with NewDayUSA. We did a VA refi with NewDayUSA 2 years ago; and with the current low mortgage interest rates, it was a good time to take advantage of the VA IRRRL Refi program to further lower our mortgage interest rate. As a result working with Emily we were originally offered a 3.5% rate; but when the Fed lowered the Treasury rate 100 basis points, she was able to lock us in a 3.24%!! The net result: We are saving almost $6,000 a year on our mortgage/escrow payments!! We couldn't be happier with NewDayUSA and Emily. We have since recommended several other veterans who could benefit from the NewDayUSA VA IRRRL Refi program. Arne **

My loan officer Alyis ** provided courteous and timely services. He came through on all areas discussed and so did NewDay USA. Unlike my then current lender, NewDayUSA did not tell me to go out and get an offer from another company and then they would beat it; New Day pitched their lowest rate for my credit rating and let the chips fall where they may. I could of gone back to PennyMac with NewDayUSA's offer and gotten a slightly lower rate, but I was so impressed with their honesty and services that I accepted their Rate Lock in and refinanced with NewDayUSA,, Great Job Admiral.

Great service and great people to work with. Very helpful and understanding. They are the kind of people that will walk the last mile with you. I have no regrets using NewDay and would recommend them highly to any veteran interested in using their eligibility to purchase a home. They do all the work for you to confirm your eligibility.

My experience with New Day was outstanding. Andrew and Brittany were extremely helpful during the process. They walked me through the process step by step, and were there to answer any questions I had. I would happily recommend New Day to any veteran looking to buy a house or refinance. Thank you for everything.

I saw your ad on TV and called to see if you could help. I spoke with Jalen and he walked me through the entire process. Jalen was very friendly and responsive throughout the entire process. Jalen was always there to answer my questions and concerns. Thanks for making this so smooth.

I truly had a great experience doing the VA Streamline ReFi and the customer service was awesome. We have done business with NewDay USA before and we trust this company very much. One concern was when the Fed dropped the interest rate by .50 we were not able to take advantage of it as per our NewDayUSA Agent who stated does not apply to ReFi transactions; however, Rocket Mortgage advertises if the interest rate drops before closing, the client will receive the lower rate. It would have been nice to receive the lower rate which would have saved us some money.

The VA refinance went smoothly, very good experience! The notary person was good explaining and where to sign documents. It was a very good experience. It went very smoothly And a very good time going through the process, what a good thing to go through to know and learn.

I want to Andrew, Mike and all others that helped and of course Mr. Thomas ** for helping this Veteran to purchase this lovely house for my family. It was all an experience and with the low fees of payments and by having the Veteran benefits, it became a NEW DAY for many years to come. Again, Thanks and above all, the wife is happy, and that's good.

I was very pleased with my loan officer and all of the help he gave us. Thank you so much. We were keeped in formed every step of the way by Jaramy. And we were able to close in just 30 days. I have told people how we were treated and have recommended NewDay to more Vets that need to refinance their homes.

I finally succumbed to the daily mail from New Day to refi my home. My first contact was not very professional. In fact, I had to call back many times to find out if anyone was interested in helping me. Finally, I made contact with Randall ** and he was very helpful, although I could tell that I was not his only customer, but he did persevere. Overall, thanks to Randall, it was a good experience.

Our contact was Armon **, who was great. Armon was very patient, and remained professional even in the face of my and my wife's expressed frustration during the process. The only suggestion I have for Armon or anyone in his position, is to have them do the document e-sign process a couple times to become familiar. It was not clear right away to us that the document review is first and only THEN does the document to be signed appear, and signing takes place. To us, it appeared that the document didn't have the live links needed to sign - but in reality we were looking at the review section. I think it caused your IT folks to work unnecessarily, to figure out why. If Armon had been more familiar, he could have helped us figure that out more quickly. It's a small thing, but rather important to everyone's experience.

Excellent experience! Kyle H., our mortgage representative, was excellent. We learned how much we could save and all the information regarding or estimated new mortgage was delivered on our first phone call. He kept us in the loop and the communication was excellent. We were able to do all paperwork, save the closing, electronically. In less than 2 weeks, we closed on our new lower mortgage! The actually new mortgage payment came in $50 lower than we expected. The closing agent came to us and all paperwork was signed in under 40 minutes. We lowered our payment by $200! So happy we chose New Day USA!

I received excellent service from New Day USA. Andrew and Christopher were very courteous and true professionals. The process was smooth and no problems were encountered. All of my questions and concerns were quickly addressed to my satisfaction. I highly recommend New Day USA to all veterans requiring a VA loan or refinancing services.

Thank you Admiral for the opportunity to speak with you. The home buying experience was a little stressful but that was the VA requirements. My sales rep was very patient with me and very helpful (Collen **). I am proud to be a new (first time) homeowner. I want to thank you as well, for helping vets buying homes.

Thanks to Craig **, our experience was very pleasant from start to finish. We are very pleased and will definitely recommend New Day USA to family and friends. As Senior Citizens it was a good day when we paused to make the call that lowered our interest rate a full percentage point!

As a veteran I am typically very cautious about any company that states they are 'vet friendly' as many have proven not to be. From the first call with NewDay USA, my agent was responsive, concerned and timely with all aspects of the transaction. Being a real estate investor, I have had so many terrrible experiences with lenders that I hate the thought of starting a new relationship. Neil was excellent and stayed in contact with me on every step. Additionally, the process was not drawn-out. We closed very quickly which as you know, is a giant cash flow advantage. Thank you all for your professionalism and for being a true advantage for veterans.

VA Loan. I want to thank you for all your time and your interest in help me get through the process of my home refinance. Today my wife and me were review all this process, that in today financial market is really too complicated, for any person, special if you are a Vietnam veteran. I want to express my sympathy to your organization, and to all your staff and technical support for the extraordinary work accomplishment and for the high professional teamwork. I am a retired Business professor of the University of Puerto Rico, I really valuated all this organization, philosophy and principles, committed to help our veterans on their financial needs for the refinance of their homes, and the way to made veterans qualify for get the best opportunity to finance his home.

Benjamin ** was professional, courteous, & extremely helpful with the New Day refinancing of our home. We discussed many options for our New Day refinancing with him. Benjamin was most knowledgeable of all New Day products & most patient in dealing with all our questions & concerns. Thanks New Day.

Both Colin & Ebone were very professional at all times. They went beyond the norm to see that I was kept informed and satisfied. Service could not have been any better. This is the type of service I expect from a fellow sailor. My sincere thanks to all your staff.

The process was great from beginning to end. Taylor ** was the best. Very professional and considerate. I have a cognitive problem and hearing loss from my days in VN so my wife and I got everything handled on speakerphone with Taylor and he was so patient with us. I would certainly recommend Newday USA to other veterans. Thanks so much! Jim and Bess

I was particularly pleased with Nick's assistance through the refinance process. He kept us totally informed daily of the status and when we could expect to close. All questions we had were answered promptly and accurately. I can truly say that with Nick as our contact, this has been the easiest of any loan processes we have ever been through. I would most certainly recommend New Day to anyone.

Working with NEW DAY USA and Aaron ** was a very good experience. The process was very smooth and fast. Aaron did a great job of keeping us informed at every step of the loan process. Also, it was nice to have the Notary come to us. She also did a good job. Great Job.

I should be thanking your organization for helping me on the re-fi. Your agent (Ms Megan **) was very professional and very patient w/ me. She assisted me and guided me to what was expected of me. I ran into certain difficulties along the way and she took care of same. Your firm took a big load off of my shoulders and gave me some breathing room. Thank you very, very much.

Thank you to the refinance team that helped me with my refinance. My experience with the refinance team was very professional. They were patience. Worked with me to make the process easy. I would recommend USA New Day to anyone who is thinking about refinancing. They kept me informed of every step. Thank you all for your help and patience.

We are so grateful. Your representative, Dan ** helped us all the way; from computer know-how to answering all our questions. He was upbeat and had a "can-do" attitude. (I am answering this one: (Marion Chambers).) Our goal, consolidation of debt and financing for a new roof is realized! The process did not take long, either; we were happy with the lower interest rate on the house!

Mr. ** was very helpful from the started to the end. If there was any missing information needed he would let me know and I could get the information for him. He was very good and knowledgeable. We will recommend other veterans to New Day and also any friends and family that we come into contact with who looking to refinance.

Kevin ** handled everything. From start to finish he was polite, courteous and professional. Appropriately he was personable, and provided reminders for important dates and or tasks to be accomplished in the process. Kevin is a great asset to your company. Thank you, Tony. A. **.

On February 3, 2020 I sent a testimonial letter to Mr. Colson **. Basically within this letter, I addressed my sincere appreciation to and for Mr. Dylan **. Mr. ** assisted me in every phase of my refinancing processing. Mr. ** was absolutely one of the finest individuals I have every had the pleasure of doing business. He is without a doubt superb.

Joe was great to interact with and I had no concerns at the time of this submission.

These VA refinance offers from NewDay USA are pure **. The offer letters arrive on what resembles official military letterhead with a retired admiral's imposed signature. However, the offer letter utterly fails to mention anything about terms, conditions, or fees. Looking at NewDay USA's "Top Lenders" you see Veterans United, Veterans First, Freedom Mortgage, and Quicken Loans. These companies are, in many opinions, NOTORIOUS for deceptive lending practices, extremely high fees, and poor business ethics. Just compare their interest rates to the APR. It's a ripoff! Run away from these predatory lenders. They don't care that you are a veteran. They just want your money.

I was in doubt that this loan was going to go through. I have to say that Chad ** handled everything with expertise and made it possible. Now I am in debt to NewDayUSA -no pun intended- for easing my mortgage payments. Give them a try, you can't go wrong!

My account executive at New Day USA is Mister Dawit **. What a cool guy! And a fine gentleman!! I had him jumping thru all kinds of hoops but he never got flustered or irritable or impatient... walked me thru every detail and even helped me learn to use that wacky pdf filing system. I'm sure I was a real headache for him but he was Dawit-on-the-spot. Couldn't ask for a more knowledgeable guy. Give him a raise and the rest of the week off. I LOVE my new loan, Admiral, Sir!!!

Please make sure this the Admiral sees this Experience. On the first day we spoke with Josh we knew we had a good one. He was always attentive to our need and concerns. Josh was very professional and WE ALL DID A GREAT JOB FOR OUR LOAN! Ken was very pleased the way Josh helped us get through all the ups and downs, as a retired FBI agent, he liked hearing "yes" Sir and "no" Sir. We are very pleased how our loan ended up saving us a great deal of money each month. THANK YOU!

I worked with Angelo **​ who was greatly helpful and helped me through the process of refinancing my condo. There were several parts of the process that became frustrating, such as incremental addition of documents. Also, Although the NewDaty TV commercial says "no income verification" and "no appraisal" -- and, although I had no specific issue with providing the information -- I did nave to submit such information and a home appraisal was needed to complete the process.

Thanks for starting and closing my refinance in under 30 days and congratulations on hiring Phillip **. You could not imagine the difficulty I had trying through my previous lender. After 2 full months, they were still requesting documents I sent in much earlier. Phil never made promises, just realistic goals. He met everyone. He was always helpful and friendly. Give the man a raise.

Excellent data exchange and very clear directions. Stephan ** always checked to make sure both my wife and I understood each document prior to signing. When we were given directions, they were very clear and concise. Any necessary telephone inquiries by myself were answered in a very timely fashion. We were also appraised of how well the loan was proceeding.

I just want to say that my overall experience dealing with New Day USA in particular your account representative Nicolas ** was one of the most pleasant that I've had in financing or refinancing my home mortgage! I surely will and have recommended New Day USA to my other veteran friend especially at the American Legion to check into New Day USA when they're in the market for a VA Mortgage.

I wanted to say that the agent whom handled my case D.A. ** did an outstanding job. He was patient, informative and very professional. And I sincerely wish him well in all his endeavors. But let it be known that if I ever know of anyone, especially another veteran that wants to own a home, I will be sure to say a lot of good words about your company.

My wife and I believe the process was Outstanding. We were very happy that NewDayUSA accepted our application to proceed with this refinancing. Because we really needed to fix our past mistakes with credit card bills. Our agency Alex ** was Outstanding to work with, it just goes to shows that NewDayUSA cares about there customers. By having employees that do an excellent job from the start to finish. We will definitely recommend NewDayUSA to our family and friends in the future. Thank you! RADM Thomas ** for helping the ** family get back on track. By getting out of credit card debt, and making sure we don't make this mistake again. Thanks, Kerwin and Liz

The experience was quite frustrating. The loan officer and loan processing officer were always pleasant and constantly working on having the loan processed. The problem was the last minute demands from the underwriter that placed us and your staff in a crisis mode. It took 5 months after receiving the pre approval letter before we had a certified closing date!

I was very satisfied with the ease of refinancing my mortgage with NewDay USA. I've refinanced twice before and the difference between the other(s), one which touts superior help to Veterans, was like night and day. The minimum need to supply documents, most of which are easily accessible to others, was a key factor in my rating of your company. Furthermore, the professional assistance and friendly demeanor of Mr. Craig **, made my experience exceptional. I would definitely recommend NewDay USA to other Veterans.

Overall, my wife Janette & I were very happy with the service that we experienced with your staff. They were courteous, polite, and professional during the entire process. The only negative was it took approximately four months to complete the process. This seemed to be a bit of a long time to complete our business. Signed. Carl.

The gentlemen that helped us with our application name is Adam **. He handled our application professionally, precise and in a timely manner, The way he handled our case from start to finished amazed us. He stay connected with us. Returned our calls promptly. We highly recommend him. We are glad we are back with your company.

The process was the most grueling. It was the longest refi I have ever done. I took off an extra week from work to get closing done. After closing, I emailed Nick ** with concerns of no correspondence advising that the payoff had been completed. Please give me a Call Admiral..

Things were going great until the holidays hit at the end of Nov and Dec. What would have taken about 4 to 6 weeks ended up taking over 9. Frustration. After closing (ours was the largest amount of paper they had ever done) then there was a 3 day waiting period?? Why? Then things went quick and easy.

Neil ** was very helpful in all respects. Courteous and understanding while the process was ongoing. I would recommend New Day USA to friends. The loan process from start to finish was easy along with the closing. Every thing was right to the point and accurate the way it was presented to me.

My wife and I both had great jobs, and they paid us very well for what we did, but over time we accumulated a large amount of credit card debt. We were making good progress on paying the accounts off, but I was forced to retire due to medical issues, and my wife struggled with her work trying to make up for our loss of income. Little by little we started to struggle with paying our debts but now could only afford to pay the minimum due. We were now just living paycheck to paycheck. It happened so fast.

No pain, Best loan Processors that I have ever dealt with. Fast and easy like being on auto pilot in the system. Quick process and very, very, very low interest rate. As a old veteran, I am very pleased with NewDay USA, they really work with Veterans to get the best rates and the fastest close in the industry.

I am very happy with my experience with New Day. Tyler was extremely helpful during the entire process of the refinancing of my loan. He always returned my calls promptly and keep me apprised of the status of my loan even after closing. He is a true professional in his field.

My very favorable experience with New Day USA is due to the excellent quality of professional service provided by your staff member, Megan **. She assisted me greatly on every facet of the refinancing process. I would recommend that other Veterans consider a refund with New Day USA to lower their interest and monthly payment.

Professional interaction. Finance officer, Joey ** was exceptionally competent and truly patient - consistently kept us apprised of the status of the loan and assisted with obtaining documents. The request for an extensive amount of documentation was a pain in the posterior, but not the fault of New Day, just the way the process works. It took 2 months but partly my fault and some of the ludicrous requirements. However, essentially a painless process. I would refer to New Day to any Veteran(s).

For days I've been seeing the NewDay USA commercials on television about no closing cost on fees refinancing and it always says call now and save $2,000 yearly. Well I called and was told that I did't qualify for that loan because I was not refinancing a VA loan. I was told that there was another refinance loan available. I was looking for a 15 year refinance on my condo which had a balance of $127,000. By the time the representative finished my new balance would $132,000 with an additional $400.00 to my monthly payment. Mind you I am not looking to take any money out of this loan. It did't sink in until I read the contract and have backed out.

I a very pleased with New Day. Their loan officers and the whole process was smooth from beginning to end. They were very professional and courteous. I was well informed on what was going on during the whole process. I was able to take care of some bills and straighten out my life's situations. I would recommend New Day to anyone.

I'm sure NewDay is very good at handling streamline refis, however I needed to refi from a conventional loan so my experience was a nightmare. I told the rep that I needed the refi to free up some cash to make repairs to my home. He said that was no problem. Turned out it was a huge problem. When the VA appraiser inspected the house, he wrote up all the repairs I had intended to correct with the proceeds from the loan. Then I was informed by my Newday rep that the repairs had to be completed BEFORE WE COULD CLOSE ON THE LOAN.

We have used New Day twice, and we are very pleased with our experience both times And we would use them again and also recommend to others. Our Account Executive Benjamin **. We were very pleased with how he handled our Refi from start to finish. Thank so much for this experience.

I felt like it was an okay process. The same as any other similar process, everyone needs to have their hands in it. I didn’t care for the underwriter changing my last name without asking. Ben knew my name was important to me as well as having my husband included. Ben ensured both of those were taken care of. I appreciate your company for doing a 100% loan. I did not like the appraiser that you hired. They didn’t care about their job and it was apparent. Maybe he was having a bad day. I’m not unhappy with your company about that.

I was satisfied with everything that Randy ** did for me. But the process from time of applying to closing is too long. 4 months. Three months should be enough and getting docs over to the underwriter to review and approve would expedite. Hiring more and training personnel which would not overwhelm your staff.

I had a great team and was very luck to have each and every one of them help me. Everyone was very professional and hard working. I would not hesitate to recommend New Day to anyone. Even over the Holiday season my team was hard at work to make sure everything was in order for a January 2nd closing. Great Job!!

This was the best refinancing experience we have ever had. The loan was finalized before date we had set originally. Great experience. We would recommend NewDay to anyone asking. The closing with independent notary went very well. Notary was efficient and had all, paper ready to sign and took one hour. Kudos to Our loan agent Matthew **.

Our loan officer was friendly but all rounds of paperwork were delayed since e-sign never worked but were still posted electronically instead of overnight mail. Still don't understand why an IT person couldn't have looked into it. Had some paperwork issues with closing out of my control which caused more delay but they worked through it with us.

I had sent the following comments to two people. I'll just forward them to you. The first was to Mr. Ben **. That's why it starts, "Hey Ben." Hey Ben, just wanted to take a few minutes and let you know about my loan experience with Kevin, which is overdue but had some pressing events in the family the past few weeks. First of all, this loan was not an easy endeavor. Not because of any situation with New Day or Kevin but unexpected situations that arose beyond any of our control. Because of these circumstances, the loan took about four or five months for issues to be resolved. When Kevin first advised me of the restriction, having to do with square footage that had to be addressed, I thought I would be able to get this resolved in a very short time. Little did I know that this issue would delay the loan process by months due to the unreasonable and, AH, I was dealing with.

Though the process was not speedy the interaction to get the loan was professional and good. I have not completed the entire process (the loan payment information has not been sent) but, so far so good. Perhaps it would be good to send another request such as this after a full completion of the process, including my making the first loan payment.

The experience was quite positive. It took longer than expected (about four months) but that was due to the complexity and circumstances. Both New Day reps (Teddy and Uche) were very helpful and patient as we walked through this journey together. Our unique process required constant attention to detail with frequent calls and email exchanges.

We have experienced twelve closings in the past fifty years and this was the most pleasant experience of all. The Account Executive handling our case was very attentive to the myriad of details and kept us well informed of the progress of our case and always available when we had questions. There were no last minute rushes for information as was so common in our prior experiences. Would we recommend New Day to a friend, absolutely we will as well as to our family. Thank you New Day for the opportunity to refinance at a rate 1.50 points lower than our original mortgage.

Matt ** was our agent and he was very straightforward keeping us updated with info or any changes. We were very pleased and would definitely recommend New Day USA to others. We appreciate all the help from Matt with refinancing and the kindness and care we were given. God bless you!!!

This is the second time we have used New Day. A very excellent experience. Always professional and to the point. They were able to lower our current interest rate by 2% and saving us $200 per month. Everything was done online and in our home. The notary came to the house so we never had to travel to a financial institution to do any paperwork.

Everyone was very helpful. Christopher ** keep us very informed throughout the process. He told us everything that we had get for the loan. And everything I had to fax to him. Got our appraiser date and time, Got our real estate lady date and time she would be here.

Agent was great to work with. Thought there were too many hoops to jump thru, but I guess when you're loaning many thousand of dollars one has to be careful. They do, However, make it seem easy in their t.v. ads. I did save approximately $650.00 per month which is a chunk of change. It's nice to have it all in one monthly payment instead of taxes and home insurance to pay above the mortgage costs.

I was very surprised by how easy and fast it was to refinance my home loan with New Day. Our rep was very helpful every step of the way. We were able to lower our interest rate by 1/2 a point and reduce our monthly payment by $80. Our rep answered all our questions and kept us informed of the loan status every step of the way. I was very pleased with the process.

Mr. ** shepherded the entire transaction from inception to closing in a FLAWLESS manner. Everything was done on-time and efficiently. It was the very best refi we have ever undertaken in over 45 years of home ownership! Mr. ** was so good that he somehow managed to arrange a Notary for us on Christmas eve, locked in an incredible 2.75% 15-year loan, and we got our cash-out into our bank account on the last day of the year. It was a stupendous performance by Mr. ** and the entire NEW DAY Financial team. Bravo!!! Consider us lifelong fans.

Sorry to say but my experience was horrible! Nothing happened as told to me, from interest rate, closing day, to when money would be wired. Admiral as the Co. face I hope you can correct this mess. I'm disappointed to say the least. I gave this 1 star because I had to enter something and zero was not an option.

If you are lucky, Maggi will handle your loan, she is amazing! I had waited on another "military friendly" lender for 2 months. Once I decided to go with NewDay, closed within a month! The only thing I recommend is to watch what gets "rolled into" the process. Anything you can pay now instead of adding to the loan balance is in your best interest.1

Brandon did a great job at getting what I wanted to do. He explain everything that I needed. And kept me and my wife up to date on everything all the time. He was very professional and very knowledgeable on all my questions. And always reopened back very quickly.

The process started out as just an inquiry but as we progressed everything looked so easy and attractive my wife and I couldn't pass up on the great deal NewDay had to offer. Brandon was extremely helpful at every step of the process and managed to close our loan before Christmas. Great experience. Thank you.

100% LTV Cashout VA Refinance. My experience with NewDay was a very positive one. Mr. ** was very communicative throughout the whole process, which also went very quickly. I highly recommend NewDay as a valuable resource when shopping for a refinance mortgage institution. I will add more commentary once I have to start making the payments and officially begin my new mortgage.

Matt ** was awesome to work with! Very professional and available. I would recommend NewDay to all the vets I know! Matt was very clear and specific on what was needed and reviewed all information with us before moving forward. Answered all our questions in a timely manner????

This is the worst company I have ever worked with. They are a bunch of liars. If you ever get Reece ** as your case manager...Stop. You do not want him helping you. He doesn’t use a phone to make sure everything is going ok. You can’t get ahold of him if you do call. He keeps asking you to send more copies of the same thing because it was “blurry”. Then tells you that you should be closing by a certain date and that you shouldn’t have to pay mortgage for the month. Well, shouldn’t have listened to him. He couldn’t close on time. I even reached out to VP Ben Taylor. Another waste of time. He said he would personally take care of us. He told me that we should be finalized by the New Year.

I PCS' from Ft Bragg NC to Forney TX. We arrived in Texas on Dec 1, 2019 and check into a hotel in Mesquite Tx. Our closing date was Dec 4, 2019. Our HouseHold Goods were to arrive at our home on Dec 6, 2019. Then we were told our closing date was changed to Dec 12, 2019., then it changed again to Dec 16, 2019. That being said, we stayed in the hotel for 18 days. By policy, the military only pays for 10 days travel for reimbursement for lodging and meals, so the other 8 days, we have to come out of pocket, which was close to 1000 dollars. Those addition 8 days caused a financial hardship to the family, plus our two kids were out of school for the whole month of December because they couldn't enroll.

Smooth as glass!! No problems at all. Would recommend to all my veteran friends. Much better than my experience with Quicken Loans. They keep trying to sell you after you have the loan. A real pain in the neck. I have nothing more to say. Really I don't!!! All for now.

This was our first time buying a home. New Day Staff were very helpful and patient during the process. Tyler was excellent and very informative. I would recommend New Day to both friends and family. There were very attentive start to finish. The process was very quick. This was much appreciated.

New Day was so helpful in obtaining our new mortgage. We had a lot of waiting because of the lender adding things but Daniel ** was a bulldog at getting the things they needed and keeping us updated. We had a great experience and in 6 or 7 months hopefully the rates drop again. We plan to refinance to drop our interest rate. Excellent customer experience.

Enjoyed working with Nicholas **. It was at a Time I really needed to get out of Debt. Did not mean to give Nicholas a hard time ~Like to Stand My Ground~ Don't know where "Screwed the Pooch" came from. (-: Keep doing Good Things for Veterans. Blessings~~~

From my initial contact with Mr. Colson **, he has been so supportive, encouraging and just overall outstanding a person. He treated us with great respect and dignity. Mr. ** is an outstanding asset to New Day USA and its mission to provide veterans with all the assistance they need.

Nothing but problems. I was dealing with Paul and he has no communication skills. We were looking to do a debt consolidation and Re-Fi. We had a mortgage company that couldn't get our escrow account right for the past 2 years and were tired of fighting with them. We received checks after closing to send off to our credit card and other loans we had. That was a process to go through all the checks and do all the leg work to get them sent off. Two of the checks were lost in transition. I was on the phone for over an hour just to talk to someone. Then I was told they can't access them they would have to look into it further. Which they should be able to do that with a couple of keys on their keyboard.

Joe **, was probably the best person I Have ever worked with, bar none. He truly understands veterans and their need. Our issues was not your “normal closing” and he took over our file because the first agent was “less than helpful” (enough said). Joe saved this closing, my financial future and quite frankly NewDay's reputation. He needs to be singled out for going “above and beyond”. Good guy and stayed with us and more importantly, he LISTENED! Good guy, good company and thank you Joe!

Went with a VA loan with agent Steve ** of New Day USA who was there for us step by step and if we had any questions, he actually answered the phone or if we texted Steve he would text us or call us back with an answer that we could relate. If you can give them the right paperwork that they ask for or have most of it ready, things will go smoother with less headaches. All I can say is if you're a Vet and you have half decent credit, you can own your own house with no down payment and with no BS. I would tell any Vet to jump on this deal.

It went very smooth and thank you. Chad was very patient. The process was quick and accurate.. They kept things moving quickly and Chad made sure that we understood everything that we were signing. We enjoyed working with Chad. Keep up the good work and thanks for helping our veterans.

New home purchase. It was a very easy process. Christy ** was so helpful and professional. Godspeed with your organization! Her overwhelming help was unbelievable. She consistently stayed in contact with me and assured me everything was fine and it was moving forward. This is a second chance for me after a disaster of the last 5 years. You folks have given hope and made my wife and I very happy. Thank you so much!

I would highly recommend New Day USA. I worked with Taylor ** who was amazing. Very respectful and patient, thoroughly explaining how the process worked and answered all my questions in a very satisfactory way. Also kept in contact when there was a period of time the documents were being processed to let us know that we were not forgotten and would be back in contact when they were done. Called to wish us a happy Veterans day and thanked my husband for his serivce. Couldn't be happier with USA New Day.

It was a very pleasant and very expedient process on the whole matter. It only took a few emails and processes and a couple of phone calls and made me very happy. I commend the hard work and effort of the two individuals I spoke to. They solved and answered all my questions.

The loan process was smooth and the loan officer was outstanding. This was by far the best VA loan service provided hands down. I will definitely recommend NEW DAY to other veterans for all needs. There was no hassle or haggling. The loan officer had a sense of urgency. He also understood the complexity of my needs at the time.

We believe that the appraiser did not value our home as high as he should have. I know two real estate appraisers who would disagree with his appraisal. He did not give us credit for the upgrades and improved that we did had done to our property. There are smaller homes in our neighborhood that have recently sold for more money than what our appraisal came in at.

I've refinanced with NewDay in Nov 2019. I kinda feel like I've just had the bait and switch. I was told that I would receive a payout of around $3600.00. So I contacted the agent that I went through this morning 12/02/2019, To find out when would I be receiving my payout and I asked several times throughout the process of how much and when I would be getting it. Well come to find out that it is paid through the last mortgage company (MR COOPER) after they close out my account.

I was skeptical about refinancing, but then I spoke to Ben **. He was kind, patient and answered all my questions. He explained all my options, giving me the pros and cons of each. I never felt pressured, and believe I was given all the information I needed to make the best decision for me. I will definitely recommend anyone, especially veterans, that are considering refinancing or buying to contact you. Thank you for making this big decision for me pleasant and painless.

On August 14, 2019, we applied for a rate reduction on our New Day Loan with Benamin **. Our communication was very bad. At the end of September we called Ben. He told us that the papers had been lost. As a result, everything had to be redone and the locked-in rate of 31/2% would go up to 3-3-/4%. After a battle, he agreed to give us the 3-1/2%. Communications improved but we still had to leave messages weekly if we wanted information. We finally e-signed the closing papers on November 10 and signed in front of a notary on November 15. There have been no more communications. New Day did a great job on the original loan in 2018. It was processed in about 15 days.

Everything was excellent with the entire process and I would recommend New Day to any of my family or friends that might be looking for a qualified lender. My experience with your agent Matthew was the most thorough process that I have every encountered. His caring and follow-through should be utilized in any of your training exercises to assist with your new agents or in re-training of existing agents.

Ben ** was great to deal with and was always there or responded back in a very timely manner and also very polite. The only negative for the whole process was the fees charged, other than that everything went well. Charlie

After the loan application was completed and the process started, the loan officer: Giuseppe ** Account Executive MLO NMLS # ** Stopped speaking with me, no reply to emails or VM’s. I gave him everything he asked for and would ask for a simple call or email to resolve the questions I have left for him. This is not the manner of customer service that is portrayed by NewDay!

My experience with New Day was outstanding due to Ediberto Luis **. He went out of his way to keep me informed and update on the loan process from start to finish. Thanks again Eddie. Total loan process took about three weeks. All loan officers and agent were polite and professional.

My wife and I are extremely pleased with the professional service we received from New Day. From the first call to ultimate closing Robert and the New Day team kept us fully apprised of every step. The process was expeditious and painless. Our signing of documents took place within three weeks versus months with others. The notary took place within our home which saved our traveling to an office. Again all processes are streamlined and focuses on true customer service. Great job team and many thanks for all you do!

My experience with New Day was great! Our refinancing was not the usual way most people qualify. One of us is self employed and Mr. ** would let us know what paperwork was needed quickly and he would respond to questions from us just as fast. I would recommend this company to anyone who meets the requirements.

The process from start to finish was super easy! Kristen ** was so great to work with and our communication was excellent! Closing was super easy too! The notary came to our home, we signed the paperwork, and within 30 minutes it was complete! Thank you so much NewDay USA for everything you did for us and our veterans!!

Alex explained in detail every step of the loan process to me. I was a little nervous at first, but with Alex's experience and knowledge I was quickly put at ease. I almost went with another finance company but I remembered the mail I received from Newday; I hung up and dialed Newday and connected with Alex. I am so glad I did that, and grateful to Alex and his professionalism; we quickly closed the loan. Thank you Alex.

Mr.** guided us through the process with thoughtfulness, availability, accountability and professionalism. Great respect was afforded us. A great experience. Mr. ** worked with us through the process assisting us with valuable insight as to why certain aspects of the procedure were necessary. Mr. ** was a pleasure to work through the process.

We truly appreciate the help from New Day with our new Mortgage Loan. It has tremendously improved our financial posture. We were much very impressed with Mr. Zachary **, Assistant Vice President, Loan Origination for his constant help in our loan process from beginning to end - excellent service! We very much look forward to a new beginning!

My experience started out with me informing my Agent that in 2018 I didn't make as much as I had in previous years due to me transitioning back to my home town. I served 5 years active duty and 10 in the National Guard and was working a full time job at Ft. Bragg. It was time to get out and head back to Texas. My Agent insured me that it wouldn't matter and we proceeded with the loan paperwork.

In the beginning everything was going smoothly but after 25 to 30 days into it I wasn't so sure I wanted to finish the loan but we invested too much time to back out. A lot of problems getting to closing including getting a pay off from my current mortgage company. Ending up having to do it myself and weeks past the original scheduled closing. This was because either it wasn't requested or it fell through the crack. I ended having to be very proactive in getting information or getting stuff for the closing. Lack of updates by the loan office either emails or returning calls. Closing documents were delayed being sent to title company. So it was delayed, I worked for a WFHM doing closings and this one was not a smooth process.

We purchased an over-55 Condo and were required to pay Mortgage Insurance of $2250 monthly. After two years we decided to refi our conventional mortgage and try a VA loan. This was our first experience with VA, although I have qualified since 1964. The process was slow and we were not pleased with the rate; however weighing the fact that the MGI would disappear we went for the new mortgage. Our rate changed from 4.75 to 4.6. Not much but here we are.

We were very pleased with Mr. ** (New Day representative) concern for our well being and concern during the whole process. He was available to us at all times and answered our questions and concerns. He was great. I was very pleased with the whole process. The Notary was also very good and went through the paperwork and explained things great.

We had a very good experience going through the mortgage process and documentation requirements. We were always notified of the progress and additional documentation effectively and the process was completed in a timely manner. Will highly recommend NewDay USA to other Veterans. Cole is an excellent Account Executive. Thank you.

This is to all Veteran "PLEASE!!!" "PLEASE!!!!" Do not believe all these positive reviews about Newdayusa. This business is a "SCAM!!!!". This company tells you one thing and do another. I'm saying this from recent experience. They will do anything you want at the beginning but as the process continues everything changes. My consultant was Kristen **. I was supposedly good for a $330,000 loan which I told her I don't need that much. So when they came and appraised my new home it was appraised way over what I bought the house for. Kristen ** called me the next day and told me we couldn't go thru with the loan. And I asked why, she said something about the equity and I said let's try something else and she said OK.

This was a great opportunity for me to refinance my mortgage at a lower rate as well as take out additional funds for needed upgrades on my home. The process was easy and thorough. Any questions I had were fully explained. I would recommend this opportunity to other service members.

The people that I worked with in getting this transaction done was very helpful all the way from start to completion. My "thank you" to each of them. I truly do like the speed and thoroughness at which the transaction was done. I liked the online electronic form processing as well.

Experience was good overall but validating work experience was difficult. Especially for people with multiple governmental assignments. David ** was very honest and accurate, he seems to be a great asset to your company. Would be happy to recommend New Day USA to all of my friends and family members as well as other veterans.

I really liked working with Mr. **. He was professional from beginning to end. He gave me the impression that he knew his business. There was a moment when I got cold feet and almost backed out of the deal. Now that all is completed I'm really glad we saw it through. I think he represented New Day very well.

I requested a re-fi on my home, with 'cash back'. The folks I spoke with were very helpful from the beginning of this process. Because I requested 'cash back' to pay off existing credit card. balances, NEWDAY used my credit report to find and list these balances. Unfortunately, because of the length of time it took to close, I had to make payments on my c.c. accounts so I would not be late with any payments. NEWDAY then sent individual checks TO ME for each account so that I could mail each check to each vendor.

My experience with NewDay was outstanding. This rating I attribute to my Account Manager, Cody Jeremiah **. From my first contact with him until the end of my loan process, Mr. ** guided me through the process in a professional, helpful manner. It was a pleasure to work with him on this project. I thank NewDay for being here when I needed them.

Julian was such a great help. We would recommend this company to everybody. The process was fast. We are Happy about that. Thank you. Was also grateful that they found out there was a lien on the house that Wasn’t mine and they help correct it. So thank you about helping me.

Very pleased with all Paul done for me and for always providing with accurate information and easy directions to complete all phases of what I needed to finish correctly. I felt he wanted me to understand all areas of the process and answered all my questions with fast and knowledgeable responses. I was confident in his ability. Thank you.

The representative that worked with me was professional and pleasant. He kept me informed during the process so I wasn't surprised when contacted by someone else. Everything was completed sooner than predicted. I did feel a little nervous about the closing, because it wasn't what I expected. All in all the process was good and everything I needed from this refinancing has helped me. Thanks, for your assistance and to the representative Mr. W. **.

I was very pleased with the service I was given. Brandon ** was very helpful in conducting my refinancing. The whole process including the in-home closing was very smooth and professional. I was kept well informed throughout and appreciated the patience and time Brandon afforded me. Any questions I had were answered promptly.

The process ended up well, but prior to us getting a date to close it was a little bit confusing. Lots of emails back and forth. Issues trying to get into the portal. Troubles reaching our representative. Again, it all worked out and we have accomplished what it was we were trying to do, just did not go as smooth if we had gone with a local company where we could have visited with someone in person.

I would like to commend the NewDay system for a simple and expedite process with extra respect for the customer. As a Vietnam combat veteran, it is very comforting to work with an agency that really represents the veteran and respects our contribution to America. I commend everything you are doing.

I went to NewDay for one type of loan, I was offered an alternative which was a total solution. I had not even thought about it. Temitayo **​ took his time in explaining the total solution and kept me update with the loan. My refi process went so smooth, no delays. The closing went great, also no delays.

No problem. Fast and accurate. Will tell the world about New Day. Love you. Joshua was on time with everything. Would call as he said he would even though other companies can and will tell you anything for signatures. It's something tell you who can and will treat you fair. Thanks again. Job well done. Mission accomplished.

Spencer was the Account Executive with whom we dealt. He is very knowledgeable, polite and efficient. He was always available to answer questions and took a personal interest in our refinance. I recommend him highly and my wife and I were pleased to have him as our contact with New Day USA.

It was a pleasure to work with Margaret **. She walked us through the process and explained everything in detail. I had mixed emotions due to the huge closing costs but the fact that I could get 100% of the appraised value of my home made the difference. I would have liked a lower interest rate but that didn't work out in my favor. The frequent adds on Fox news initiated the call to new. Good job!!! Thanks for everyone's efforts!!! Tom

This is the first review I have ever written and I feel compelled to write it. I was extremely dissatisfied with my experience at NewDay. I have excellent credit and was refinanced into a VA loan that was worse than my existing loan. I was pulling money out and felt NewDay would work with integrity and honor. This was not the case. Shortly after closing (next day) I received multiple calls and realized I paid between 1.5 and 1.75 points higher than the going rate. WARNING: Shop around because NEWDAY does not operate with Honor and Integrity!!! SHOP AROUND!!!!

Updated on 10/28/2019: I never leave reviews but this is my 2nd one here and I wanted to share my experience. So after 3 months of waiting, I was denied. On 3rd party verification with Credit Plus and my current lender, it was mentioned I had a late payment in which I did not and my lender was going back thru to check on things. Well their Credit Plus agent was disconnected and completed her report stating I had a late payment anyway, but the truth is my lender has not reported anything as late. For that reason, I was denied and NewDayUSA ceased contact.... and I'm not complaining about that. They need to stop sending my crap in the mail still as well, but had they done this in a timely manner, then things could have been different. I should have considered a different route than NewDay.

Not very happy, we won’t stay with you guys for too long! The process was not as smooth as other banks! And Christopher was not as accurate! He wanted me to make a payment within 15 days of signing the papers! Totally unheard of! I asked to speak to someone superior to him and he told me that I was speaking to him personally!

We are on second agent because the first never returned our calls and the second is doing the same. When we asked the status of our application we were told it was suspended due to a time limit. When we asked if they got all our paperwork they said they would call back. LOL still waiting.

I am completely satisfied with my experience with New Day Financial. My agent, Joshua **, was professional and friendly. He was always quick to respond to my calls or emails and kept me informed and up-to-date on the progress throughout the process and we only missed his projected closing date by one day and that was through no fault on his part. I highly recommend New Day to all my veteran comrades.

After going through a divorce I had to get a refinance to get my ex off of the loan. Because of my agents negotiation and influence, he was able to work well with underwriting to get my loan completed through all of the hurdles that come along with a divorce. New Day gave me more than a home, they gave me peace. Thank you!!

They ask you multiple times for the same information. They send you disclosures of costs for closing only to have it go up almost everyday. They make promises to you one day and change it the next. If they do this to Veterans I guess they have no shame!

Ms. ** is my account executive. As a retired Program Manager for the USAF I would have given her all 10's on her job evaluation. Unfortunately I can't give her what she deserves. A promotion!! My experience was great because of the guidance she provided. Her efforts and knowledge afforded her customers will make this a fantastic company. She appears to be veteran oriented person and that is important to us.

Hats off to my Loan Officer, Justin ** who showed endless patience and professionalism during the lengthy processing of the detailed information that was required for the mortgage documentation....Looking back now, I can say the process was actually quite painless. I also appreciate the local loan officer who did final closing at my home late in the evening to accommodate my schedule. Overall thanks goes to the New Day organization for running a tight ship!

Thank you for the guidance and support with the refinancing of my home. The advice to pay off my credit card debt and realize the monthly savings was excellent. Mr.** was very professional and patient with my package and did a great job getting it completed in a timely manner. The simple, easy process makes me a happy veteran. Thanks again and well done.

Got what I wanted with minimal effort. Everything was explained up front and no unforeseen snags arose during the loan process. The loan manager was very helpful and allayed all my concerns. Overall, it was a positive and satisfying experience. I would highly recommend home refinancing through New Day to every veteran needing extra cash.

We are both very happy with your service. We would recommend your service to anyone. We Want to thank Cody ** for all his help and would recommend him to everyone. Not having done this before he was so helpful. This experience has bee very favorable. Thank you once again.

We applied for VA loan and denied so went with FHA refinance loan over a month ago. Our account rep worked diligently and involved her manager to get the appraisal started. After a month still no appraisal started. We decided to go a different route with someone else after this! Very dissatisfied! Not so much the rep.... Very disappointed with overall New Day but FHA appraisal dept is really lousy!

Refinance. I am very pleased with the professionalism and the show of respect for my situation. The representative returned my calls in very timely manner when I would have to leave a message for someone to call me back. The representative was very knowledgeable of what he needed to complete the process. I would certainly recommend this agency to another veteran in need of services. Thank you for being patient and professional during the whole process.

I just wanted to commend Mr. ** for the outstanding job related to re-financing my home. His expertise and professionalism was second to none, he took me step by step through the whole process and made it very user friendly and understandable. I want to thank him for his patience and attention to all details. I'm a Senior and sometimes it's very hard to discern so many things that I use to take for granted. Mr. ** helped me overcome some hurdles and completely won my absolute trust. I feel that it's very important for employees that go above and beyond their normal duties should be recognized and commended for the great job done for their employer and I wanted to take the time and do the right thing. It was a pleasure working with Mr. ** and I wanted you his immediate Managers to know that because all people do nowadays is complain and whine about representatives that they interact with.

Process was fast, easy, and transparent. Every step of the process, from the application to the closing was done in a very honest and straightforward way making the completion very attainable in the shortest time possible. The customer service was top notch and I was able to talk with Wayne **, my account representative every time I called.

I thank New Day USA for giving me and my wife the opportunity to do a bill consolidation refinance with our home. The agent who assisted us was always courteous, genuinely concerned with our mortgage needs and very knowledgeable in his assisting us. We thank Uchenna ** Account Executive MLONMLS # ** Company NMLS # ** Who, without his assistance could not have made the loan process any faster or easier to do. Definitely will recommend New Day USA to our veteran friends. The **.

Disappointed. This process required repeated phone calls, emails and input on our end. When you were unable to make a phone call and get payoff on our home equity loan (which your office insisted had to be closed, against my wishes), I provided a payoff amount late last month. Instead of then using that figure, a previous amount was used leaving over $900 owing on that account after application of your payment. We had also hoped for faster turnaround, having started process on August 6 and not having funds in hand until September 18.

Mark was very helpful through the whole experience and worked well with me to help me understand the entire process. I got high interest bills paid off and will end up saving money. I am very pleased with how everything went. Being retired and on a tight budget this help out enormously.

The beginning started out great and then we got a new rep. Destinee was awful in answering the phone, getting back to us with answers to our questions, her communication was horrible. We ended up at the last minute going above her head so we could get our stuff done. We would ask her if there was anything else she needed and she would tell us “no, you are good.”

Found my experience what I needed. Our agent was knowledgeable and helpful. Using your computer programs was good and fairly easy to use. I would recommend others to give your company a try. The administrative costs were competitive and the interest rate was also what the market was giving. Thanks, Ed

My Loan # was **. When I started this process I was told I would get a "FREE" appraisal. Everyone that I talked to told me I was on a recorded line so this is easy for them to prove or disprove. Now that I have withdrew my application and went with a different company that is giving me a better interest rate. Suddenly the appraisal is not free. It is now the responsibility of the new lender to uphold NEWDAY'S promise.... I called My account manager PAUL ** and told him what the other company was offering and he said NewDay can't match that so I told him I was going with the other company. I signed a transfer document and the other company sent it to NEWDAY and they said the could not read it so we made it darker and they still dragged the feet.... but it is done and my new loan is being processed.

The overall experience was great. My only complaint/gripe is the interest rate that we got. When we started the process the bond rate was in the mid 1.70% area. The bond rate got down into the 1.50%'s when I tied down my interest rate. That whole time in the drop, my interest rate did not budge at all. You would have thought that my interest rate would have dropped some. My agent advised since this was a cash out, this was the best we could get! Still don't know if we got took or not.