NewDay USA Reviews

I was helped from start to finish. My agent kept me informed at every step of the process. I would suggest New Day USA to any veteran thinking of refinancing a mortgage, or even starting a first mortgage. They can’t do better.

It was fast and very efficient. Our loan manager was terrific. We have never had so much help with forms, phone numbers and navigating the computer before. Joe was sending things faster than I could read them. We would definitely recommended you to other Vets.

Worked with Nick **. OUTSTANDING service and a great representative of the company!! On top of everything, quick to respond, answered questions, and resolved problems. Have had many loans and refis. This was the smoothest and least stressful. Keep your eye on him for a management position!! A very valuable employee!! Ron

It was a good experience since our situation different. My husband is in a assisted living home so we did all the paperwork by hand instead of the computer. I would take the papers to him to review and sign. Allie ** was very patient with me when I got frustrated ????

I have to say without a doubt I would recommend New Day to anyone. If you are looking for a very supportive team of professionals in the home buying arena. New Day is the place to go. Very professional and checking with you constantly to ensure you are having the best experience. Even long distance my experience was five star. They even connected me with an absolutely wonderful realtor locally who was always on point. Thank you New Day!

Excellent! Professional and proficient! Your rep was all this and knew his job! I appreciated the timeline, organization of the E-process and having the title service come to my house, especially with the Covid situation as it is. This new mortgage rate will help manage my pay down immensely! Thank you!

Wonderful experience. Annie ** was great to work with. Professional, detailed and polite. She made the experience easy and pleasant for me and was an advocate for me and you. This was my second reference with New Day and this was the quickest and less stressful.

Andrea ** was very professional and courteous. The process was easy, painless and fast. This refi went stress free compared to the original home loan. New Day USA requested the appropriate inspections and notary appointments. Once again kudos to Andrea **. Thank You, Andrea and New Day USA, Kelvin **.

There were a couple of hiccups and definitely not the smoothest refi I have done, but everything in the end turned out okay. The first person I dealt with did not seem to want to do the refinance and he actually terminated the application (I didn't know that until Andrew had called and asked why I had stopped the process, which I told Andrew that I did not; I just never heard back from, I think his name was Hakeem). I had figured Newday wasn't interested in doing a refi for me. Andrew did finish it...not as smooth as the VA refinance I had done a couple of times with Quicken Loans, but was still able to get done.

Felt like our rate could have been lower. We were getting offers for a rate of 2.25 but when I ask about a lower rate, I was told that 2.75 was the best they could do. No explanation as why. My husband wanted to go with New Day because they catered to veterans but I feel like they could have done better on the rate.

The process to refi my home was very simple. Our Newday associate was very patient and within a matter of a few days, we were able to close the deal. Newday treated us like fellow veterans- I felt the care and compassion. Oh, and I love my new rate!

Fast, flawless, and friendly. Could not believe how easy this was. Just one simple phone call and that was it. I was contacted, asked for some information and that was it. Then they called me back the same day and said this is what the rate would be and if I wanted to lock it in.

My experience with NewDay was very professional. I was guided through the process step by step and would recommend NewDay USA to all Veterans. All documents was explained to me in detail. I felt very comfortable through the entire experience.

NewDay USA provided quick and error-free processing for my VA refinancing. Loan Officer Elliott ** provided constant updates on the status of my loan, and is to be commended for his motivation and consciousness. I was mightily impressed with his attention to customer service.

I have been referring my fellow veterans to this program. I cannot believe how Mr. ** is a very informative compassionate person who made the whole process smooth as can be!!! I could not believe the transaction was handled fast with no problems...Closing was earlier than discussed at the beginning another check in the box. I can go on and on...Believe me I am telling all my fellow veterans about New Day!!!

Easy and quick loan process. Customer Rep very helpful. Did not have to leave home to close the loan. Was kept informed throughout the process. Excellent rate and reduced number of years on my loan. Ease of completing paperwork online from home.

The Agent (Phillip Bradley **) that serviced my loan was terrific. He promptly responded to all my questions and was extremely helpful. If possible, give him a raise. If you can do it now, I would appreciate you emailing me the Website that I can access to set up an automatic payment from my bank for my monthly mortgage payment. If the loan # is different than the one on my closing document, please email me that also.

The loan process was great even though we ran into title problems but not NewDay's fault. Anthony was fast and efficient at clearing the issue up... He kept me up to date on everything and always returned my calls. Would definitely 100 percent recommend.

Everyone has published a 2.25 interest and I trusted New Day enough to choose them. However the rate was 2.65 and I'm not sure why. The process did proceed quickly and the closing was simple. I presume the payoff was made but have not received confirmation.

From beginning to end, it was the best experience imaginable in large part because of your agent, Benjamin **. He was personable, knowledgeable, diligent, and responsive. He is a great issue solver and he insured that everything happened on time. He answered our many questions and always got back to us quickly. I have, and will continue to, recommend your company as the best in the business!

Joshua ** was our NewDay USA representative and proved to be a very personable and knowledgeable guide for my wife and I throughout the process. I have passed my positive feelings about your NewDay USA staff to a number of our family members and neighbors. A salute to you and your staff Admiral!

My agent was great and as I'm not very good on computers he went out of his way to get me the papers I needed to sign and always answered my questions. So far I'm very happy. The service he offered was great and the closing went great.

Amanda was very friendly and helped get the loan closed in a timely manner. She kept me informed of any issues and helped to resolve them quickly. I would recommend NewDay to anybody and as for me if in the future I need another loan I will call NewDay.

From my initial contact with NewDay rep Robert ** until closing was literally less than 30 days. I was able to reduce my interest rate by a full percentage point, leading to a much smaller payment, and I did so with no out of pocket cost to me. Rob was professional and helpful through out the process, and I can honestly say this was the easiest mortgage experience I've ever had.

Let me start by stating, this has been the most difficult process I've ever experienced and can't in good faith recommend NewDay to any of my family or friends in the future. Here's a few items (not in any particular order) I experienced that did not go well:

The process started off a little slow as I initially stopped the loan as I had not heard of NewDay USA and switched to another lender. After they really screwed up big time I came back to NewDay USA and was pleased with how it went with the exception of keeping me in the loop. When you don't have somebody local and you are dealing with an entity you don't really know, it is hard to see what is happening. My contact Jesse James ** responded to me very well when I left messages which helped me through everything.

Was a little cautious at first because it seemed the process was going a little topsy turvy with the closing schedule. But, Thanks to Giocuma (sp) he took the bull by the horns and got things going full speed ahead! It was painless and and really easy going forward! Thank You.

The refinance process was quicker, more efficient and hassle free. Mr ** was OUTSTANDING throughout the entire process. Mr. ** was very detail oriented, great communication skills and help my wife and I reduce our mortgage by more than $300.00 per month. The entire experience was stress free and efficient because of Mr. ** attention to detail, timely response/reactions to the any and all issues that occurred. BRAVO ZULU Mr. **, and thank you very much for an outstanding experience.

Very pleased with the service! Justin ** was very professional and efficient. The web pages made the application for the loan very fast and the electronic signing was great. I went to CA to meet my newest granddaughter and Justin arranged for the notary to meet me there to sign the paperwork. Appreciated the waiver of the appraisal. The only thing that would have made the experience better was if the loan origination fee was waived. My oldest son works for a company in CA that waives that fee.

Fast thorough and courteous.. Madasen was easy to work with and she knows her trade.. No one does it better than Madasen.. Thank you New Day USA. The process was as described. No hidden agenda. Went really smooth just as promised. Look forward to making our new low payment and our new interest rate which was beyond belief.

The service I received from beginning to end was seamless, effortless and quick. Jacob was very helpful and informative throughout the process. This was definitely the fastest process I have ever had. My husband and I are excited about our new rate and we are very satisfied with my overall experience.

2nd Refi with them excellent experience, Nick ** was great to work with. If you're a veteran you need to work with them. The process was simple and fast, Got an great rate on the refi. 1st class service. Always kept me informed and current on the status.

We have used NewDay twice and have found the staff to be very attentive, accurate and on the ball. Rates are great, speed to closure is wonderful, and service after closing is superb. Would recommend the process to any veteran.

Account Executive Cori ** was awesome to work with. She advised the process would be simple, timely and save us money, our experience was just as she described. We have purchased several homes and have refinanced a few times over the last 28 years and I must say working with Cori and the New Day process was by far the best experience to date. Thank you for serving Veterans!

The whole process was very easy and painless. Thank You so much for helping! My service rep was always available and easy to reach when I had questions or concerns. This is a great savings for my wife and I. Thank you again.

My loan was handled quickly and to my satisfaction. I'm still unable to access my loan account and payment info. Please update my loan account and send it to me. Also send where to send payments. I thank you for your rapid response to my loan request.

The person I worked with was easy to get ahold of and was very helpful. She kept me updated with what was happening and explained things so I would understand. When I had to leave a message she got back with me within an hour. I would recommend New Day to my friends as they made the whole experience easy.

Excellent service done in a very timely manner. My point of contact Alexander ** was first rate and did a great job. The process was very fast and efficient. All documents were provided on-line and the verification process was excellent.

Loan officer was awesome, very easy to work with, and very professional. From start to finish took less than two weeks. The closing was easy and the lawyer was very nice and professional. Easy experience from beginning to the end. Would definitely recommend NewDay USA.

Cody was great getting me started with the process. The day I closed my loan no one from Newday contacted me to congratulate me or address any concerns. The notary had to come back twice because of missed documents not signed initially. I guess I expected too much but we closed the loan out. I guess that is the important thing.

Excellent initial contact thru final settlement. The easiest refi I have been thru. Settlement occurred 2 weeks sooner than expected. Customer service rep stayed in constant contact with updates. I would highly recommend this company for any vet looking to refi.

The two gentlemen (Ian and Cam) that assisted us through the process were very PROFESSIONAL, COURTEOUS and PROMPT with providing information! GREAT SERVICE! I would highly recommend New Day to other veterans! The service was Much appreciated! **....STAY HEALTHY AND SAFE! ROLL TIDE ROLL!

Honestly, I was skeptical of NewDay USA. I thought my big bank I have used for everything since joining and getting out of the Navy would be the best option. NewDay USA not only beat my big bank on a VA IRRL by .75% but made the whole process SIMPLE with only 4 or 5 phone calls the ENTIRE process. Closing was a synch and already connected with my new mortgage company only 10 days after closing. I am so glad I got over my fears and went with them! THANK YOU!

Had a very good experience with New Day. Particularly was the impeccable service rendered by Ricardo **. He monitored and assisted with the process from start to finish. 100% will recommend him to my veteran friends. Thanks New Day and Ricardo for the OUTSTANDING service provided during this process.

It was a pleasure in working with the professionals at NewDay USA. Staff member Annie ** is a true professional in every respect. A truly easy experience, especially when it comes to refinancing a mortgage. I salute these awesome employees. Annie assisted me all way, making the refinance painless.

From the first call received from Jake **, Account Executive with New Day USA, our refinance loan was handled with the utmost professionalism. He thoroughly explained the process and what would be expected. Jake always followed up in a timely manner and kept us updated regularly. The process was smooth, just as Jake had promised.

Professional and knowledgeable. Communication was excellent and timely. We are very happy and grateful for NewDayUSA for this opportunity to refinance during these difficult times for all Americans, especially Veterans. Thank You and God bless you. Respectfully, Robert L **. (AMS1USN/RET.)

Julian was great to work with and the rest of the process went very smooth. Everything went very quick and painless. We are both retired Army vets and happy that there is organizations that look out for veterans. Thank you again and your staff.

The application process was simple and went extremely smoothly primarily because of the excellent loan officer assigned to my loan. Jordan ** is an absolutely outstanding loan officer. Never did a call go unanswered promptly; all questions were answered, and he did an outstanding job of following up. You are fortunate to have an employee like Jordan.

My go to person Sophie was and is extremely helpful and very professional. She made my refi almost effortless I never even had to leave my house. Outstanding service from a outstanding young lady and got my interest rate dropped by more than half of what it was. I can't thank Sophie and NewDay enough.

Kari was the best agent to deal with at New Day. She was super helpful and understanding, and literally provided weekly updates. She made the process as easy as possible and walked me through every step. I seriously save about $300 a month.

Great service, everything was accurate, this company does a fantastic job! Elliott ** was my service rep and did a great job! NewDay should be ranked number 1 in mortgage re-fi's! I am glad I chose NewDay! All matters concerning re-fi took place within 30 days!

No problems at all. Rob was patient and explained each step for me.. Process went just as it was said to be. Rob helped me so much with his understanding of my needs. The closing lady was nice and friendly.

Joe ** was very helpful, knowledgeable and patient throughout the process. This wasn't our first rodeo with financing a home, but by far the most pleasurable and easy. Once before, we tried dealing with Quicken Loans and that was a miserable experience. New Day was quick, precise and NO hassle. Thank You for ALL the help.

Christine ** and Zachary ** were very helpful and very understanding with all the questions my wife, Terrie had. She bugged them a lot and they always responded back to her with answers to her questions. If we ever need to buy another home we will certainly call Christine and Zach. We really appreciated all the help and understanding they both had in this process and amazing journey.

I have seen the NewDay VA loan ads in my mailbox for years but assumed it was so kind of scam. After becoming curious, I did some research and discovered it is a legit business that provides the best service possible. I could not have asked for a better experience. Mr. Tyler ** assisted me every step of the way, answering questions and keeping me updated. I highly recommend NewDay to anyone. In fact, if you need a spokesman, please consider me. Until then, I will continue to tell all my friends and RECOMMEND NewDay.

Exceed my expectations!! Dylon was great to work with. He definitely deserves a huge raise! Kept in constant contact with me and left no questions unanswered. He is very professional, knowledgeable, and reflects great credit to your company. I will definitely make referrals to him.

There was a lack of communication and when it came time to sign final paperwork we were being pushed hard to hurry and sign. Not really given a solid opportunity to read over paperwork. It felt like, just hurry and do this so we can move on to someone else.

I have to be honest, I was contacted by your company earlier by another rep. However, I did not proceed with the loan due to the fact that he was pushy and short. When Neal contacted me later, he was so very personable and I was very impressed with his professionalism. He is one of the reasons that I moved forward with you guys, the other, you have an excellent reputation serving Veterans. Thank you, Stan

I very definitely would (and will) recommend NewDay USA and my very competent, and professional agent, Mr. L. **. My existing rate was 4.75 and I emerged with a new loan rate of 2.375, yielding a very significantly reduced monthly rate. My kudos to all who successfully contributed to my new loan. Thank you.

Everything went seamless with my home loan. The 2 people I worked with, Alec and Jess were Outstanding. I will be doing a separate letter to the Admiral about my experience. I will highly recommend you to any Veteran looking to buy a home or refinance, I actually have already recommend you to people in person and on a Navy Chief Petty Officer Page on Facebook.

Experience was handled very professionally. It was a delight to work with Alex **. He kept us informed throughout the entire process. Having the closing in our home made it very convenient. We are delighted with the interest rate and the amount of money we will save each month.

Couldn’t be more pleased how smooth everything went, how Kevin ** stayed in touch and kept us up to date on everything. When we had a question Kevin explained it to our satisfaction and would walk us through any problem we had. All in all a great experience. And I have recommended Newday to another vet and he is going through the process now. Thanks so much. John and Thelma

Great customer service. Prativa Did a wonderful job guiding us thru the process. I found the total experience to be easy and if I did have a problem, support was outstanding. Thank you NewDay.. I'm going to recommend your business to all my friends.

Jesse ** was very helpful in assisting me in getting thru this "no Contact" refinancing. He understood my shortfalls in knowledge of new e-mail processes and was able to walk me thru what I needed to do, and made many recommendations when I was stumbling through the electronic process.

Although Kirk ** was very personable his response to some of my phone inquiries were rather slow if not at all. I hope that our mortgage is complete but have not been notified for sure to its completion. We are looking forward to a successful relationship with New Day.

Very Professional people at NewDay USA. From start to closing, approximately three weeks. Minimum documents were required on our part and ninety percent of documents requiring our signature were emailed and used digital signing. Veterans PROUDLY SERVING Veterans. Many Thanks.

Thank you to Brandon Wayne ** for such incredible service with our mortgage refinance. He is very professional and knowledgeable, and a pleasure to work with. Always prepared and on time. Exceptional customer service and work ethics! We are very happy. Thank you, Jim and Victoria.

I highly recommend NewDay USA for your VA Loans. Just dropped my interest rate by about 1%. Dylan is my loan consultant and he kept in contact with me throughout the process. It was quick and easy with his help. Again I highly recommend them for all your VA loans.

Sean ** was amazing to work with. He constantly kept me informed and answered all of my questions. I would recommend Sean to friends and family in a heartbeat. I was treated with the highest respect as a veteran. Semper Fi.

Refi to a better interest rate 2.549%. Was hoping to get 2.25%. I was very disappointed that I didn’t receive that rate. Thank you for the hard work on my mortgage, No clear explanation was given to me as to why I could not get the rate.

I am more than happy to inform you that your department for my loan are fantastic and very knowledgeable people. I especially want to thank your agent Joseph **. He did an outstanding job of helping me get all the needed paperwork and was an outstanding agent. Please pat him on the back and take him out for lunch. Great Employee!!

When New Day sent me an invitation to refinance my VA loan for a better percentage rate, I was a little skeptical to think that I could do better. But after talking to Colby **. He assured me that the process would be very simple and easy. As I went through the process. He was there with me helping me through it without any problems. Thank you so much for taking care of our veterans. Roger **

The service was impeccable. Dealing with Anthony through this whole process made things extremely easy and seamless. I would recommend them to anyone who is looking for a VA Refi. Thanks again to NewDay and to all those who helped with our loan.

Justin ** assisted me with the refinance. He did an excellent job and made sure all of my questions were answered. He made this to be such a wonderful and smooth process. I applaud Jason on a job well done!

This is my first home purchase and my experience with New Day USA was absolutely spectacular! Using New Day USA made my home purchase experience very smooth, stress free and fun. Many Thanks! Staff Sergeant (Retired) Van **, United States Army

Very pleased with our recent home VA streamline re-finance with New Day, it was an easy process, a quick turn-around, had great people to work with, and ended up with a great deal and substantial future savings. Would recommend New Day to any veteran considering it, thanks so much.

From start to finish, everyone involved was very professional and kept the lines of communication open. Closed in 3 weeks time. Went from a 3.75 APR to 2.375. Nice savings, and nothing out of pocket. Saving $92 a month. Thanks NewDay.

My Account Executive, Nick **, was top notch. He made what I fully expected to be a long drawn out painful process of refinancing my house into a relatively short, seamless and painless process. Kudos to your hiring team for Nick and he deserves a raise. I can be difficult (I'm told) but Nick handled my refi and was friendly while also professional and helpful without being pushy. Thanks so much. Bob **

I was treated with respect and I was afforded a good loan at a great rate. Everyone was nice, honest and forthcoming. I have no complaints and I’m happy with the whole team. I will say that security and professionalism was something that the staff conveyed to me and everything was well above board. I’m a single dad with a small boy and I could not ask for a better loan experience. I was also an mortgage banker and underwriter for several years so I’m familiar with loan processing and the loan processor was very nice fast and firm. I liked that.

Michael ** with New Day assured me they the entire process of my VA streamlined refinancing. He was incredibly helpful in assisting me with gathering required documents and keeping me updated in the status of the loan. I would recommend New Day to any veteran looking to finance or refinance a home.

NewDayUSA has a less complicated method for processing refinancing applications than I have ever experienced previously. Prior to NewDay I financed my house with Quicken Loans, which is more likened to a three ring circus. They change who you communicate with multiple times and are more confusing than decisive. This procedure extends the time and the number of communications needed. NewDay is better organized.

I initially applied for a refi and then decided I would get a new home loan. I quickly found out that your personnel know very little about the process. Your staff called my employer 5 times to verify my employment and actually asked him "What are the chances of you firing him in the future"? They made so many errors in contacting and being truthful with me that I will never use NewDay again. As a 70 year old veteran I certainly feel I was taken advantage of!

I can't say enough good things about the whole process. It went smoothly from start to finish. Corrine ** was great. Everyone was very kind and professional. My questions were answered in timely fashion and and the closing went fast and on time. From start to finish it was less than 30 days. Great experience.

I decided to do a refin as the interest rate was too good to pass up. Jake, my New Day USA rep, was very professional and polite throughout the process. He would contact me at least once a week to let me know how things were proceeding. He always ask if I had any questions or concerns and if so he was able to provide me with the information I needed. I would highly recommend New Day USA to any vet seeking to refinance their VA loan.

I was very pleased with the service provided my Nick **. He was very helpful and explained every process to us. He even helped my wife with the computer process which was a life saver. Thanks again. The **. We will recommend New Day to all our Veteran friends.

We refinanced our home recently through NewDay USA. It was an absolutely wonderful experience. Our Account Executive was Mr. Nicholas J. **. Nick was efficient, knowledgeable and kept us constantly informed as to the status of our application so as to minimize the need for us to be reaching out for information. In summary, Nick was the consummate professional. We couldn't be happier with the service we received from NewDay overall and Mr. ** in particular.

My wife and I recently closed a VA Streamline Refinance with New Day USA. We had an extraordinary experience with Ms. Emily Grace **. From start to finish Ms. ** never wavered in her comment to provide us a seamless and otherwise flawless process, addressing all our Refi needs. Ms. ** answering all our questions honestly and timely, treating us with respect all along the way. It’s professionals like Emily who, “Model The Way” for Team, New Day USA and set the bar for her teammates to match and exceed. You can be sure if my Marines and Shipmates are looking to refinance their home, we will be sending them to New Day USA.

Our refinance was was accomplished very efficiently and I felt that we were being cared for by people who were truly concerned with our welfare. As a veteran who is retired and attempting to live on social security it is extremely important to find help with financial problems which will make it possible to survive. By being able to lower my monthly mortgage payment I can now see a way to take care of other bills which are always rising.

Recently completed a Refi to get a reduced interest rate. I couldn't have asked for a more simple process than that of NewDay. As a Veteran myself, I'm always looking for the Veteran owned businesses to support. Glad I chose this one.

I am completely satisfied with the service I received from Account Executive Asher David **. He was very easy to understand and made sure that I understood the process of refinancing our home. He kept us informed as the process went forward. I would highly recommend Mr. ** and New Day USA.

I had applied at another lending organization before applying to Newday, who said they would lock in my rate to not go up but they would lower my rate if rates dropped. The rates did drop but the lender said nothing so I asked and they explained that the rates had actually gone up. That is why I came to Newday where I got a lower rate. The rates dropped while my loan was processing at Newday. I think the drop to market rate should be your policy except do it for real, not fake, no lies. Hayden ** was a very good Acct Exec, communicated well and the process was smooth and professional.

I am a retired U.S. Army veteran with 30 years of honorable service to our country. From the very first call made to New Day USA, until the very last transaction, the words that come to mind are - "Absolutely Amazing, Professional, Dedicated, from the heart, support and service - clearly coupled with the Veteran's and family's needs as their #1 Priority". We have never had a negative experience with any of the former mortgage organizations we have worked in the past. That is a "Kudo" for every single one of them. However, never before have we been involved with a mortgage organization that took absolute pride in answering all our questions on a timely manner and ensuring that our personal involvement, in terms of all the administrative coordination, was kept to a minimum, however, ensuring we were kept extremely well informed on every single administrative transaction they took on our behalf.

All areas in this refinancing process went along smooth and quickly. Would recommend New Day USA to anyone. Everyone was very professional and extremely knowledgeable in all areas. Hope we can do business again. Thanks again for a wonderful experience.

I was always kept informed of every step of the closing and financial information. Outstanding service and support from the NewDay USA representative. I will recommend this company to every Veteran who wants to save money. NewDay USA interest rates are the most competitive in the market.

Our Streamline Refi experience with NewDay was nothing but 5 stars. If possible we would have given more. Our agent Basil was there for us 24/7 and returned our calls almost immediately. He answered all our questions and made us at ease with the whole process. NewDay should be very grateful that he is working for them. We saved $250 on our existing mortgage, which gave us much flexibility with our monthly bills. We would highly recommend NewDay to anyone looking to refi their existing mortgage.

Your representative, Mr. Joshua **, treated me with the utmost courtesy and had excellent knowledge of the subject matter. His assistance in this matter was fantastic and he is a credit to your company. I rate him as a 10 in all aspects of his job.

Excellent service from start to finish. Very pleased with the work done by Matt **. Great response and follow through. Enjoyed working with him. The notary that came to our home was very friendly, process handled very smoothly. The completion time was a bit longer than I expected, over 30 days.

This has been the easiest refinance or loan procedure I have ever experienced. The Account Executive, Chelise Latrice ** was extremely knowledgeable about procedures and always ready to answer questions. The whole transaction occurred smoothly and on the date she said it would. The closing date hit her target and was smooth. Thank you for a quick and pain-free experience.

Your representatives were tardy about answering the or tardy returning my calls. They wait until the last minute to tell you about forms needed. I am disabled and have to rely on my sister which was very stressful for me.

I would rate my experience at 4.5, my mortgage counselor Trevor was very professional. The only reason I did not give it a 5.0 is because it took a little longer to complete than first thought. I referred a friend after I was over three weeks into the process, and he signed his paperwork three weeks before I did... Other than that, everything went smoothly.

Quick, easy and efficient services. I have refinanced before on another home. This was much easier and better service. I would highly recommend them to any veteran looking to refinance their home. Great service and knowledgeable folks. Thanks so much for the awesome service.

We decided to refinance thru NewDay after getting many offers from different companies of which agents were yada, yada, yada. Nicholas, the agent from NewDay was very patient and extremely helpful when it came to doing processes over the internet. We didn't have to leave the house at all even the closing was done at our house.

Anthony was outstanding to work with!! He kept me up to date for what was needed and made sure everything went smoothly. Literally the best refinance experience I’ve had. I have already recommended New Day and Anthony to family and friends!!

They got it done and fast. No hassles and great service. Everything went as planned and ahead of schedule. I wish I had gone to them first. Would have saved some of my time. I got a great rate 1% or more less than others I talked to.

With New Day USA we applied for a VA refi. 95% was done online, the remaining 5% represents the signing papers with a notary. I had only 1 rep that kept me informed throughout the process, most times initiating the contact. Overall I felt I was in good hands. Definitely recommend New Day for VA refi. Saved me over $6k a year!

Notary gave incorrect instruction to initial a document containing no instruction for signature causing delay. VA requirement for reinspection following distant passage of tropical storm Aally caused further delay.. Requirement to perform much of process electronically annoying to computer challenged 80 year old suffering two years frustration from hurricane Matthew and Covid-19 mandated social behavior. TV marketing by New Day suggests and/or promises an easy process. I have bought and sold a home in New Zealand and several homes in the US which were easier than this refinance.

The refinance went extremely well. Mr. Ian was very knowledgeable and helpful and made the process go as smooth as possible. The entire process was very quick and easy. I will definitely recommend New Day USA for any veteran looking to refinance.

The loan process is neither easy nor quick and is nothing like the New Day advertising. The initial paperwork is always required but after several weeks we went through a cycle of "we need one more document." The loan administrator did not keep up with us. The final closing electronic signature requirements were not usable as the the closer/notary never got access to the documents.

We refinanced twice with New Day. Both times we reduced our debt. This time we were able to buy our dream home. The staff was excellent. New Day did everything on time and well. We highly recommend them. They know exactly what they’re doing and very complex situations. We are very grateful for their help.

I called NewDayUSA and asked Andrew **, the mortgage broker to help me buy a reasonably priced and sized house, suitable for my wife, and quickly. Andrew led the company, its resources and personnel to help me find and close on an ideal house, in less than three months! Thank you Andrew and thank you NewDayUSA!

The way the closing was performed left questions. You're asked to sign a pre-audit knowing it was going to change before it was final. Also, I know I accepted the terms (costs) but after the fact it should not cost (rounding up) $10,000.00 to do a simple streamline VA Refinance for a 100% disabled combat related Veteran. There is a discount that the Loan officer was asked to request on our title fees. Because he lacks experience, he failed to ask for the discount being afraid it would be a problem. By the time I knew he hadn't asked for the discount, which cost us hundreds of dollars.

Our experience with the refinance process through NewDay was very good. Josh ** took our information over the phone, checked out credit rating and completed the application with my one call to NewDay. The whole process was quick and easy and the loan was completed in a few weeks.

Started refinance program on 15 July 2020. Took until 8 October 2020 to complete the the procedure. Started the process with one representative and then out of nowhere another representative took over. When asking the new rep a question, I would get I have no control over what the other rep told you. After everything had been submitted I was told that the VA was not approving any new refinances due to wildfires. Contacted numerous VA offices and was told that was not true. Upon further discussions it was stated that it was the lender and not the VA that was not processing refinance requests. Was told I would receive via mail a copy of the house appraisal and a copy of the appraisal bill. Have not received either. Overall somewhat dissatisfied with experience.

Working with NewDay was such a pleasant experience. Eugene was by far the most amazing person, knowledgeable and kind. The process, from my first inquiry until closing day, was seamless and free of stress! We were able to reduce our monthly payment by approximately $200 by reducing the interest rate by 1.5%. Thank you, thank you, thank you!!!

My loan officer, David **, was extraordinary. He made sure that all my questions were answered fully and kept in constant communication with me. As a first time home buyer I felt like I was in the best hands possible. Our realtor, Alyse with Real Estate One, was phenomenal. Alyse showed us every home we thought we might be slightly interested in. She also let us know as soon as something hit the market that she thought we might like. I couldn’t ask for a better realtor. Overall I was blown away by my experience with NewDay USA. I plan on telling everyone that asks how great my experience with them was. And if I’m ever in the market again I know where I’ll be inquiring.

This was a very simple refinance. I really appreciate everybody involved. Questions were easy to answer, everything went very smoothly and it closed before the 30 day deadline. I want to thank everyone from your company. I’m glad that I got to refinance with you and if I have any other questions or concerns I will call.

NewDayUSA Team Rep Timothy ** did an outstanding job processing all documents, records pertaining to my loan application. it was very smooth and error free. This is one of the best customer service I ever had while refinancing. Thank you to Tim and thank you NewDay USA for helping veterans like me.

Working with Reece ** was a real pleasure. Everything went through as planned. This process helped us lower our monthly mortgage costs. Thank you for your prompt service in working with us. It is nice to know that there are agencies like NewDay USA that are available to assist veterans.

I would like to thank all of the New Day USA associates. They did an excellent job in helping us on the financing of our new home. Starting with Taylor **, Christy **, Sydnee ** and Mary. They were very positive and understanding. Again thanks from the **!

I am very pleased that I had some like David ** to help me through the paperwork on refinancing a home, He was very knowledgeable, friendly, helpful, and great to answer all my questions and concerns. Thank You.

The process of obtaining the refinance was quick and easy. However, I feel that there should have been more contact, either verbal or electronically on the processing and progress of the loan. The loan has been closed for 2 weeks and I have not yet had any correspondence from NewDay. I have no contact numbers or email addresses to contact anyone for potential problems specifically for making online payments and for the payment of my due insurance and tax bills. Puts one on edge. Not feeling very comfortable about now.

I am please to have a smaller rate for my home loan. You save me a lot of money. I hope that you may be able to help others that are in need for a smaller rate for their home loans. IN these hard times people are being laid off or fired, we needs to catch a break now and then.

Saving the money on straight interest cost is the best, nothing feels better than keeping money in my account, it was a nice way to say goodbye to Wells Fargo. The process was fast and easy. Not much going back and forth. Sent what was asked for and it was wrapped quickly.

Thanks to Joshua, everything easily, quickly, concisely, and smoothly. I am excited by my savings. I am glad that I received an interest rate at an historic low. I was happy to know that I paid no out of pocket expenses.

I have been through this process many times over the years but never found any of them to be this easy, this fast, or this satisfactory. I would be extremely remiss if I were not to mention my loan officer, Trevor, for this professionalism, patience, and overall knowledge in expediting the process...job well done!

I have been seeing the NewDay USA ads for some time and have been looking at homes in the area I was interested in buying. After over a year I decided to get prequalified and went to the NewDay USA website and within a short time after entering initial information, I was contacted By Alec **. He has been awesome, he put me in touch with the consultant, who then matched us up with our realtor Caprice **. NewDay USA has made the entire experience enjoyable, I would highly recommend them to any Veteran looking to purchase a home.

Fairly easy to apply - MUCH quicker than the first Mortgage was (different company) to secure. Sorta anxious on the waiting for approval (I imagine there were many, many applicants) but it finally came thru. Add 2 to 3 weeks more than their anticipated closing date.

Jay ** was amazing! Everything was professional and fast. Returned calls within minutes! Explained everything. The only issue I had which is no fault to NewDay is the notary was a bit rude. That was our only issue with the whole process. Everything else was simple and quick (32 days!)

Could not be more happy with our experience with New Day, from the initial call all the way thru processing the loan. Our loan specialist Dawit was fantastic to work with. He definitely made the process smooth and easy. Any question I had was immediately answered wither by e-mail or a quick phone call. I definitely will recommend New Day to all of my veteran friends for their refi needs.

Got the rate that I wanted (2.25%). This did take some effort. I explained upfront that my intention was to pay off mortgage by retirement age. I was currently in a 20 year mortgage and only interested in a 15 year refi. I was pitched a 30 year refi as the "only possible way to reduce payments". I had done the math and already knew better. It all ended up working out as I intended.

I wish I had never refinanced with New Day. I was quoted a lower closing cost rate and other fees which was complete lies. Also, I was told by new day that I would get a refund of money in escrow from my previous lender and seems they are giving me the run around. That was one reason I did the refi. Overall experience with you is disappointing.

This was a very easy process. I think it took less than 30 days. I was able to save $250 per month, but this was due mostly in part to having the 30 year fixed. I have never had to pay for points before and it didn't drop me past my 3.25 % that I already had. It is OK, I will just put this on the principal and still pay off faster. Thank you New Day.

Whole experience was handled professionally. The process was easy and quickly done. Closing at home was very convenient. Funding could have been a little faster. However, we closed on a Saturday - funding was received the following Friday. I would have preferred a direct deposit. Instead they overnighted a check. All in all - a great experience.

Process couldn't have been more seamless and expeditious. Mr. Jay ** walked us throughout the entire process, answered all our questions on the spot and belayed any concerns we had. The entire process went as though it was only a couple of weeks. Jay kept us up to speed at all times. The interest rate we got for a refinance was most excellent. And, to be sure, Tatiana and her TV presentation was the one reason I chose NewDay USA. That NewDay is Veteran focused, the seamless process, lack of paperwork to approve, expeditious timeline, and interest rate was why we closed.

My wife and I were greatly impressed by the ease and ability to obtain a much lower rate for our refi. The procedure was made easy for us to complete and we especially pleased with the closing process. Much easier than our experiences in the past. Thank you, NEW DAY.

Cullen was very helpful as we went helping us with each step on parts we were unsure about. He made us feel safe and secure with what we were doing. Thanks to you and to him. We will surely tell others about your service.

The NewDay USA staff went above and beyond my expectations to accomplish my mortgage refinancing. Total professionalism. A special thanks to Trent ** for his expertise handling of a few minor difficulties during this process. I would definitely recommend NewDay USA to all of my fellow service members. Great job!

It was the easiest process I have ever done! I love the fact that real military people own this company. They understand my needs and concerns. Olivia was my agent and she was fantastic. She kept me updated on every part of the procedure. I can’t say enough about her professionalism and friendliness. Thanks so much!!!

This was a very smooth and easy process. This loan will really benefit us. Thanks for giving us this opportunity. This is a great benefit for those who have served in the military. I like the process was very simple and easy to follow.

Best service and experience that I ever had funding a house. I have purchased and refinanced 9 times and this was the best experience by far. Jesse ** did an outstanding job taking care of me with his outstanding communication.

Did a fantastic job of getting me the best rate possible. He kept me informed every step of the way and always made me feel valued as not only a customer, but a veteran as well. In the future, I plan to bring all of my VA finance needs to New Day.

Very smooth transaction. Jeremy kept me informed during the entire process. Very quick closing and they came to my house. No money out of pocket and I saved $200 a month on my loan. I would definitely recommend all veterans to check this out if you want to save money on your mortgage.

I emailed and left a voice mail for Kyle ** who returned neither. I called customer service and was told that you had sold my loan. I was never contacted by your company about this. I understand you can do it but it is how you do it that is important.. In my opinion New Day is no better than the predatory loan companies that live outside bases. The Admiral should have his rank and Navy credentials taken away for being a stain on veterans. I will never recommend this company to anyone.

The best experience I’ve ever had by far.... 5 star rating, top to bottom. Most professional and courteous group I have ever worked with and fast! Dan P. was the individual who helped me through the process. He stayed on top of the loan process and helped with any questions I had. Great guy! Feel free to contact me with any further questions! Thanks for the great experience!

While the experience wasn’t all bad, improvement can be made in responding back when messages is left. At no time when I make a call there is any answer, and when I leave a message it takes days before I can get a response. Communicating more effectively will surely put someone at ease to feel like they are making the right decision in choosing your company to do business.

I would like to thank my account executive Brendan ** for obtaining our New Day USA mortgage. We had some hiccups along the way but Brandan pushed forward and was able to prevail. He was always on top of things. Again, thank you!

From day one the experience was built on integrity, factual, cooperative and on time communication. Brian ** is just what we need in all aspects of business, Honesty. A pleasure to work with, always represented New Day as his Brand and the customer his #1 Priority. A true Champion???? Thanks for the experience.

This is our fault, we did not do our own due diligence, so hopefully, you will read this and do yours. NEWDAY USA was the worst experience for us. They took all of our personal information and then disappeared for more than 10 days. No response to e-mails, no return calls, nothing. We provided them with all of our personal information to refinance only to have them disappear. Don't believe us? Go to the BBB website and look at the number of complaints against them. Don't be stupid like us, find a better company to do business with.