NewDay USA Reviews

From time I was first contacted by New Day to closing I felt supported and well informed. Production of necessary documentation was almost painless. Explanation of steps required and progress made was very helpful. Both the loan officer (Kyle) and main processor (Remy) were knowledgeable and displayed an eagerness to work to secure a successful outcome. We had a construction delay (roof replacement). Appraised value was below original offer price, but sellers were willing to negotiate new purchase price for a substantial discount. Rapidly rising residential market made pricing uncertain. We feel that we paid a fair price due to new roof installation. Sellers received appreciation equal to local growth rate. Win-Win.

We worked with Xavier ** and he was amazing. He was always available to answer any question day and night. He was so helpful and considerate. The process was easy and quick as well. We would definingly recommend New Day to our family and friends.

I am extremely honored to be a customer of Newday Financial. It is through your Company that I have had the great pleasure of meeting via phone conversation and emails a person on your staff that has helped me to achieve many of my goals in life! First of all owning my own home, meeting all of my financial needs and so much more! I cannot thank you all for what you have created in me and the happiness in my heart. Newday Financial is indeed something I never expected upon joining the military and making it my career. A wealth of friends I have yet to meet, all of whom have vested interest in seeing that the American Dream can come true with the right direction. You have bestowed upon me a piece of the American Dream I never thought that I could obtain.

A very nice experience dealing with Newday. All went smoothly. The closing date projected on the outset of my application was met exactly. We were happy with the closing process in that the agent was very knowledgeable of all the documents.

The agent was knowledgeable and professional through the entire process. Myself and my spouse could not have asked of anything else. Would recommend to fellow veterans and colleagues. If you're looking to refinance your home look towards NewDay USA.

Andrew ** and Katie ** were both extremely professional, courteous, respectful, approachable, and very, very responsive to ALL our needs. In our case, this was a new build with multiple escrow slips. They were always positive and supportive. In Katie's case, she formed an unbeatable team with our real estate agent to keep the ball rolling and to keep pressure on where pressure was needed. Andrew was there for us when we considered an alternate lender who was offering a lower rate. He matched the lower rate and reduced our closing cost fees as well. He, along with Katie, went well beyond the call of duty. Our loan has closed and we are now enjoying our new home. The service provided by these two NewDay USA team members reflects greatly on themselves as well as NewDay USA itself. Thank you for providing such great service!

The process was easy and painless. Everything was handled by my Account Executive Brandon **, went above and beyond. I've used some of the larger companies in the past and they were slow and did not want to do much. I will definitely recommend New Day USA to my Veteran friends and family!!!!

I am a repeat customer. The first time I did a streamline loan a couple years ago with Curtis that was a great experience. This one however was not so great. The loan servicer was nice enough, polite, professional and courteous, but seemed like this was his first time doing a loan. There were items that were not correct on preliminary documents that I was told to just sign, I called out as being wrong, I objected to the practice of signing an incorrect document. Still I was made sign and the issues were never fully corrected even through closing. Math was right but verbiage was wrong.

Everyone I talked with was very helpful and accommodating. My only complaint is the length of time it took to finalize the mortgage. I understand the VA can be difficult (believe me, I understand) but the length of time it took (9/9/21 to 1/25/22) was ridiculous.

Very professional and truly showed much care in helping to get us a great package to help us refinance our mortgage and pay down some bills. Truly went above and beyond, to make sure each step was correctly done, and helped us work around obstacles that came up. Both Sam and Kyle, made sure they stayed in touch with us, and walked us through the process from start to finish. Most definitely will recommend New Day to others.

Told what I wanted to do, did not listen, just pressed on, was given a APR, then it went up, then because of their slowness it raised again. In the beginning of process calls and e-mails response was quick, when I started questioning rates and terms, it would take days for a response. For the vets? But the max out every fee than can.

Sara **, my representative walked me thru every stage of the process. She led me to the VA for certification. We did have a slight snag when the VA was slow in approving a closing date. That was resolved and closing went off without a hitch. I would recommend NewDay to all my vet friends.

My experience with the staff at NewDay is best described as "unprofessional" and very confusing. As a retired Navy CPO I found the degree of help needed for someone with limited technology knowledge and a lack of understanding the various online forms and other technical issues was very lacking. When I specified that my wife was not to be part of this loan due to her being in a nursing home and can't have any assets, the day of the closing the documents I was asked to sign had my wife's name on several pages. I told Mr. ** that if my wife was on this mortgage and is considered to have any assets the state of TN can put a lien on my house and in the event I predecease her my house will become the property of the state. Yet, your staff insisted that she would not appear on the title and would not be part of the closing.

It was a professional experience and I would recommend NewDay USA to anyone looking to re-finance their home. Jacob ** was the person who helped with my re-finance and he was very professional keeping me updated throughout the entire process.

I was very pleased by the whole process. I don't see any way that my contacts with New Day could have gone better. I appreciate very much the efforts your personnel put forth! I especially appreciated their patience as I do not hear well. ---- Thanks. ---- R. **

I was able to get into a great home fast and painlessly. Great people to help when needed. I was able to get a hold of them if any questions came up, or worked out any problems that might come up. It was great working with New Day and would tell every vet to use them

From the start Joshua ** was cooperative, informative and helpful. The whole process was quick and easy. I couldn't be happier. His requests were right on target and he never let me down if I requested some assistance. Thank you Josh for being the professional that you are.

The advertisement says ease to refinancing your VA claim. We found that was not the case. The underwriters did not understand military documents such as LES, civil service pay statements, and other required documents for a VA loan. After submission we then had to explain what that meant. There was also a constant request of additional documentation. Original closing date passed and then there was a lack ot communication. This required me to reach out to the lead loan advisor to get action. This was after making several phone calls, emails, and text messages.

The refinance was long and complicated because of things unconnected to New Day. Nevertheless, it was completed despite frustrations. I felt that Tyler was exceptionally empathetic despite all of roadblocks created by events beyond his control. He deserves to be commended for his patience and perseverance.

I am thankful I was able to refinance my home, payoff some debt and begin some home improvements. However, I was completely dissatisfied with the process and the time it took to complete it. It took 65 days to close the loan on this refin. It took me 38 days to close when I brought my house. The process took so long, it exceeded the 45 day rate lock. My rate went up higher than when we begin the process. That difference will cost me over $28,000.00 over the life of the loan.

Overall I was satisfied in that my loan liaison seemed to keep on top of things. Only two issues. One being that I was instructed by one of the people to contact FHA as there were some issues with the title work. That didn't seem appropriate and when I contacted the FHA I ran into a dead end and was told that's not normal. Eventually it was resolved. Second, the closing costs on the loan were exceptionally high compared to other VA approved lenders. That was VERY disappointing as a Veteran. Unfortunately I didn't catch that staggering amount until the final phases after appraisal and inspections.

I would like to thank Usher for a outstanding and professional job, he was on it and kept me on my toes. I am just glad I was able to find all the paperwork he needed to do the process. It was a smooth operation. Thank you New Day. My wife was will please about everything and easy to understand the process.

Our Loan Officer, Temi, was exceptionally helpful and was very responsive to our questions. Although the process took longer than expected, due to repairs that needed to be done, overall it went smoothly. I would highly recommend New Day to our friends.

Loan Representative Cory ** was very helpful in working with us through the process. Mr. ** kept us informed on the timeline and process. Complete honesty regarding the rates, and appraisal for our home were accurate and we appreciate the candor and not trying to oversell.

Liam my rep was GRAND and is an example/standard for how people should work professionally, interact with others/customers and took complete ownership. I know I was not his only customer but when working with him I almost felt like I was. The Whole team at New Day was grand also. I could not have asked for a better experience. I will refer all my Vet friends and my son when he goes to get his 1st house.

There were times when we were frustrated with the proceedings with our loan application. This had to do with the request for the “ insurance binder” on our townhouse. We provided the insurance information and your loan people still required a “insurance binder “. We never had to provide this with any other mortgage company and no one asked for any such paperwork. This caused a one month delay in the closing for our loan.

I dealt with Connor at NewDay. Was very helpful and extremely patient with me whilst I compiled the documents necessary to complete this refinance. I will be saving a ton of money thanks to New Day. They were extremely thorough.

Alexis ** did a fantastic job, kept me informed of progress and answered all my questions. We had to wait almost 2 months for the appraisal, but Alexis was patient through the entire process. Great job! Thank you very much.

Overall experience was okay. Problem was with department handling the cash portion of my cash-refi. The week after my closing they kept requesting checking account routing and account number because the account number was inputted with one digit off. The agent handling my cash-refi wasn’t allowed to provide the correct account number. Then they wanted a voided check. I explained I didn’t have any as I don’t write checks. Then they wanted my bank’s instructions on how to wire transfer cash to my checking account. All of this could have been avoided if I was asked for all of this information to have been asked for at the beginning of the process instead of waiting until the end and stressing me out. Also they shouldn’t piecemeal requests for information.

The service was fast and provided clear instructions for the refinance documents. The loan officer in charge of the procedures was very helpful providing fair and accurate information. Delivered instructions, answered all the questions asked and stayed connected with client until the procedures were finalized.

Everyone was very nice & helpful and made me feel special. They explained what was going on, how to fill out the forms that were emailed to me and send them back. I would recommend NewDay USA to all veterans who want a new home or to refinance. THANK YOU.

Joseph did a great job and he was very helpful, when it came to refinancing my mortgage. He was knowledgeable on refinancing, pleasant to work with and patient. If I had to recommend a veteran to a mortgage company, I would recommend them to NewDay USA. Thank you very much for your help!

This was a really smooth experience. The portal made it easy to move necessary documents quickly, and Daniel ** was always ready to help, promptly returning our calls and keeping us informed about what we needed to do and where we were in the process.

You are more than welcome to call. IT seem that both gentlemen that was working with us don't know what they were doing was running us around too much when it came to getting up our people work sending in unnecessary stuff and not being direct in what we needed to send. Every day it was something different

Glad it was accomplished but it seemed longer than expected. Over 3 months and not sure why it took this long. Part of me thinks it was not the account rep's fault but the underwriter not asking for the info needed all at once but dragging it out.

I am a retired USAF officer and have been a Realtor for 8 years. I am extremely familiar with the lending process as I have used dozens of lenders to help at least 100 clients with loans. Let me begin by saying NewDay was very friendly. Every time I talked with my loan officer or a supervisor, I was treated kindly and with respect. My initial call to NewDay was good and we started off on the correct track. The appraisal was ordered in a timely manner and I thought all was well. The appraisal took a month to get back to NewDay and while this is slightly long, appraisals are often out of the lenders control so no ding on NewDay. My dissatisfaction was due to a few issues.

My refinancing my mortgage thru NewDay could not have gone any smoother or better. My representative that I worked with was Corey **. Corey was awesome to work with, he was very professional and always explained all my options to me precisely. Several times I had to contact him with questions and if I had to leave a message, Corey was very prompt to return my call. Corey was a delight to work with and represented NewDay most admirably. My wife and I are both thrilled with how everything turned out!!!

We have had nothing less than outstanding service with all of our New Day Refinance Loans. This is due in large part with our numerous interactions with Account Manager Corey **. Corey has spearheaded 4 separate New Day Refinance Loans for us during the past 10 years. Corey's no-nonsense attitude coupled with his prompt and courteous service is refreshing to experience at a time when due diligence and courtesy are more often than not, non-existent. Admiral Lynch and his corporate officers should be apprised of the professionalism demonstrated by Account Managers like Corey ** that represent them and New Day USA.

Our representative was Joshua ** who was outstanding during the whole process. He always returned our calls and was very attentive and made sure we understood and agreed to everything. We were able to refinance, pay off large debt and get cash back and best of all, our payment was lower than the original FHA loan we had. We are very satisfied customers and highly recommend New Day.

We worked with Katie and she was so patient and kept us up to date on everything. We are in our 70s and are not computer literate. She always had a smile (even though we could not see her) and always so pleasant. It was hard to give a rating on the loan officer because we had 3 different ones. Thank you for completing our loan. It was not hard.

A great experience with Colson **. I always received timely information from him. He was accessible and always followed up on phone calls. Colson kept me informed and was a pleasure to deal with. Based on my experience with him, I would recommend New Day to others.

Kirk ** was an overall great loan officer to work with. He was patient and helpful and we even ended up with a better rate in the end than what we thought we thought we were going to get and they did us beyond right on the loan fees. The glitch came when we wanted to use a local title company and a mobile notary/signing agent that we had used on another loan. On the day of closing, the signing agent said the title company had told her that we were going to be responsible for her fee. We reached out to Kirk because this didn’t seem right to us and prior to her coming, no one had disclosed this to us. Kirk told me, “No it should not be the case. She should be paid by [the] title [company] directly. I’ll try to make sure it gets taken care of. Either way we will work it out.”

professional, they know their business. Thanks again.

I have refinanced twice with New Day and I don’t believe you can find an easier process with any other company. You never leave your home for any of their requirements, to include closing. In my opinion New Day is a first class operation.

Only just had my mortgage loan transferred to them in December 2021, so I just got my first statement from them for my next payment which they increased by almost $50.00. This was explained to me by their customer service as the result of an escrow review by them that showed my escrow needed an adjustment based on a what? I have no idea since my insurance does not renew till March. I asked for a copy of their review and was told that would not be available for another 30 days. Really change first review later? I can tell now I'm not in good hands. This is not how a mortgage loan is supposed to be serviced.

Excellent service. Answered all of our questions. Explained in detail all procedures. Our representative that helped with the paperwork was very polite and stayed in touch with us. Sean ** was excellent. We would recommend this service to all military families. Our children and grandchildren are also in the military. One in the Air Force and one in the Army. I am sure they will eventually do the same refinance. Thank you.

Sir, I can say that my experience with NewDay USA was nothing but the best. I was treated with Dignity and respect through the entire loan process. I don't know how most of your associates conduct themselves as they work with a veteran seeking a loan. I can only say that Colton ** has to be the BEST individual at NewDay USA. He was prompt, knew exactly how to treat and talk to me, and walk me through the process so that I was able to get my loan. My Wife Sondra ** and I have nothing but the Utmost respect for Colton ** and NewDay USA. Thank you and your staff once again. Sondra and Charles

I had the best experience with re-financing my mortgage. My agent was very professional and knowledgeable. He guided and kept me updated throughout the process. All the scheduling for appraisal, inspection report, and certifying officials were done by my Agent. There was very little effort on my part to close the "deal". The process went so smoothly, I almost was unsure what was developing was true. My needs were met and exceeded my expectations. I would highly recommend NewDay USA to others. Thank-You!

From day one, my Account Executive Teddy was on top of everything during my refi. He communicated with me well and I always made sure to provide any requested documents in a timely manner. Teddy did an amazing job putting my mind at ease during the refi process and closing my new loan quickly.

Communication on this whole process was lacking, there were several things that came up that we could have handled and did if we were notified sooner that would have speed things up. That being said overall we are pleased that it's over, communication needs to be priority one. This was very stressful and had us worried at times.

Trent provided highly professional, courteous service during the processing of my loan. Kept me updated and answered any questions I had throughout the process. Trent, well done and thank you. I would recommend Newday without hesitation to anyone desiring to refinance their mortgage,

We were very pleased, especially with the prompt and excellent service provided by Mr Jesse **. From the first contact we had he was prompt and easy to work with. He never failed to return a call or a text. If all your people are like Jesse and I presume they are, we thank you for having a great staff. I would not hesitate to recommend your organization to anyone. Sincerely. Ronald

At times there were no communications for days. I didn't know what was going on. (No returned emails or phone calls.) I had to go see the Town Clerk and get a Plat map and deed instead of the title company. Closing and payoffs went well. The rate was higher than what other companies offered.

Cortland, DAVID, and MORGAN, were GREAT. These young men were curious and attentive to my needs. The team was very good at everything and covered every base. Cortland got the process going and was checking in throughout. Thanks. Delmer **

An awful lot of paperwork / repeatedly. Some sent to wrong address. Closing documents were not corrected OR not as complete Or included as discussed (inspections). However I accomplished what I wanted - Reduce monthly mortgage payment by using a Veteran Benefit. THANKS!!

My refi rep, Mr Anthony ** was absolutely phenomenal. From our initial phone consult to final confirmation of pay-outs, the entire process was quick and easy; and Anthony made sure to provide me with constant updates/information throughout. I greatly appreciate his time and efforts!

We recently refinanced our home with New Day. It took some time because I needed to be verified through the VA for my status since I had served in the Army Reserve and Ohio National Guard. The New Day staff was very helpful the whole way and we were able to close the loan. We obtained enough cash to do some needed updates to our home. It was a pleasant experience overall. Thank you, Doug & Connie **

We started this process with doubts - a great many of them. But it went through smoothly, it was easy and I'm SO grateful now that we did. I just hope that setting up payments is as easy. Thank you so much for the assistance. Sgt. David ** and Amber **

The end rest was satisfactory but the entire process was an effort in futility! The people and there were 4 overall communicated very poorly and sporadically. They often did not return calls or emails. In addition they asked for documents that were provided to them months earlier. It was the eleventh hour when we were notified that we were going to close on our house. We felt like we were dealing with amateurs and not professional people who had done this before. Unfortunately we would not recommend them to anyone as our experience was one of inefficiency and ineptitude.

Colton ** was great with my husband and I and kept us up to date with everything during the process. He made it very easy for us. I would recommend him to always be the point of contact for any refinance or financing a new home. He was very patient and helpful.

It was a real pleasure working with Colson ** on my refinance. He was very patient, helpful, understanding and accessible during the process. I would highly recommend New Day to work with for any veteran looking to finance, or refinance a mortgage!

I recently refinanced my home through NewDay USA, what a easy process it was. Mr. ** is real professional and respectful. He made it quick and easy. My payments got lower than I was paying, my home is getting paid off 6 years earlier. What else could you ask for. Oh and I picked nearly 30,000 in cash. Did home improvements and put some in savings. Thanks NewDay USA!

Our experience with New Day USA was good. Our associate, Sam **, was extremely helpful from start to finish. Being seniors who don’t use computers for everything, he talked us thru anything we didn’t understand. Whole process took 6-7 weeks. Having notary come to house for closing was convenient and easy. Would recommend New Day to any veteran looking to refinance.

Voided check we sent in to ID where to deposit was lost at New Day. Had to change bank account numbers for security and notify other billing sites. This was stressful and very inconvenient. Otherwise everything else went as planned.

My wife and I refinanced our house with New Day. The application process at times was a little bit confusing but we had a great advisor and he walked us through it right to the end. I am very happy with the way New Day treated us. Sincerely Harold L **, First Lieutenant, US Army Vietnam 1969.

I can't thank Kevin ** enough for walking us through all the many many steps of this loan process. We are older and do not understand a lot of the computer work that had to be done and he was a miracle helper. Give the young man a raise because he sure earned it with us and our lack of computer savvy.

The whole process was outstanding. My agent was both knowledgeable and professional. The loan is exactly what I needed. The individual that took care at the closing was also professional. I would definitely recommend New Day to anyone looking to refinance their home.

The service you provide is significant, and you really helped us to manage some significant debt. However, there is always room for improvement. When paying off debt, there are always difficult creditors, such as the IRS. After each customer transaction, the lessons learned need to be compiled and used for reference with future customers and training of your representatives. These lessons learned should provide representatives what items will be needed by the customer upfront, rather than continuously asking for more information.

I want to take the time and let you know that Sean ** was a phenomenal person to deal with. Every time I called he called me right back or talk to me that day walked me through everything explain things thoroughly. This was probably the easiest refinancing I’ve ever done. Thanks again for everything

I'm extremely impressed with working with NewDay USA. I had been buried with debt from emergencies years ago, yet had immense six-figure equity in my home. I was about to sell it just to get the equity. Instead, with a simple refinance, I was able to wash away all that debt, and get a home loan at an even lower interest rate, at a reasonable payment. It accomplished what I thought had to be a scam, or impossibly difficult. I understand now why the company has such a great reputation. I get to stay in my home, retain a good loan/ratio, and get a check for nearly one hundred thousand dollars. Your home is your most value asset, so use it to your advantage. Do your research, but in my case, accomplished exactly what I needed to pay absurd interest on outstanding liabilities.

All the mail or Email that I received stated No Out Of Pocket Cost, not my experience. Was expected to pay for a wood destroying insect inspection out of pocket , I said, "No I would not pay it based on correspondence from New Day which states No Out Of Pocket expense." Started the process in October with a closing date in 45 days which would've been Thanksgiving, didn't settle until the middle of December, received a notice in November from my Insurance company that New Day was the lost payee on my property YET we had not closed and so, my question is if something happened to my house who would my insurance company pay for the lost, I and my house was in limbo, New Day Protected themselves even though they had not paid a penny to anyone on my or their behalf not a good process.

Sara ** was our agent. She did a terrific job keeping us informed about the whole process. Made the experience as easy as possible. We are both pleased with the results. She gave us what we wanted. Would recommend New Day to anybody.

We were very pleased with our refi/cash-out. Our Loan Officer, Brandon **, was very knowledgeable, patient, and efficient. The whole process was completed in a very timely manner. We were regularly appraised of all the necessary steps that were required to complete this process. The New Day USA Staff that we communicated with were very professional and helpful. The process to set up our new mortgage monthly payment was easy and secure. We would definitely recommend using New Day USA for our families and friends.

Our rep, Alexis, made everything very easy. She not only provided the list of the documentation we needed to gather, but she handled absolutely everything. It was so convenient and we handled everything at home. The notary came to the house, we signed the papers and the deal was done. I'm very happy we chose NewDay USA.

Besides all the paperwork and back and forth with the sales agent (Chaze, which he did an excellent job) I hope I made a positive decision for the rest of my homes mortgages life. Thanks to NewDay USA for all the hard work putting this together.

The process of refinancing my home was so easy and simple. I got the best value for my house and also the cash value of my house equity to pay out some loans. They offer me a better interest rate. Today I am debt-free. Thanks to NewDay.

Very good service and they were helpful from begin to ending. I am thankful for all of the help l receive and I know that my interest rate was very good. I would like to thank all of the people that work on my account. Thanks.

I used NewDay to refinance my home in the past and also used them to finance the purchase of my new home. Both times New Day provided outstanding service! I will use them in the future should the need arise.

I’ve had much better experiences but in the end we got it done. My loan officer was brash and seemed to have lots of other things to do than deal with me, but again, in the end he got it done. So all in all four stars.

My account rep was Dawit **​. He did a very excellent job helping me with my re-fi. He was very helpful every step of the way. Kudos to New Day USA. This was the smoothest re-fi I have ever done. Give Dawit **​ a raise! :-)

the whole group did great, especially Mr. ** was very professional and knowledgeable. He answered all my questions and doubts. Received all documents on time and able to set the account with no trouble. Definitely recommend NewDayUSA TO ANY VETERAN

Overall the process was good. Although the interest rate at around 4% while other companies are trying to gain my business at around 2% still puzzles me but I was in a jam because of a recent divorce and you were the only company that would let me cash out to reduce other credit card debts. Speaking of the debt, communication could have been better when addressing how you were going to handle the debt. I suppose some people would be tempted to keep the money instead of paying down the debt as discussed, I am not one of them. Clear communication on sending the checks to the credit agencies and getting the correct amount to pay off the debt would have been helpful. I had to send the check and then wait 30 days for them to refund the difference so I could pay another bill. All is settled now and I am in better shape financially so thank you.

To start with, I have to say I was pleased with how your associate Joe ** was, at all times, respectful and very professional even though I put him through hell. Ask him about it. All in all, through all the misunderstanding about the roof it all worked out. He's a good man to deal with. I sincerely hope you give him a raise after what he accomplished for us. My heartfelt thanks!

Of the three refinances I've done this was the easiest and satisfying. I am not one to do this kind of things so, this the first. Maybe my last. So this is it for now. I hope this helps with your project as it is not fun because I am not one to normally do this.

Our agent Zachary was honest, fair and professional in handling all of the documents, form requests and time requirements for our refinance process to proceed! To me he comes highly recommended, and he proved it every step of the way! Stanley and Peggy **, extremely satisfied homeowners!! A Mortgage Company you can trust!!

The only problem I have and it was basically after the fact is getting set up so the payment can be taken out of my account instead of me having to send a check every month. I was told I would receive a welcome package (that I have not yet received) with the paperwork to start this. I have called and was told it would be emailed to me. Didn't happen.

I was please with the service and the agent that help walk us through the process. It went through with very little hang ups. The process was laid out in simple format and with the help with the agent instruction it went smoothly.

Overall the process went well. There were a few times I had sent emails to Matthew and did not get responses. Would have been nice to have a response when I had a question. He was professional and the process ended well.

Everything went well with the Refi, no issues. However I was told that I would receive a Welcome Packet with information about New Day and instructions on the next steps. I was particularly looking for information on payments and setting it up. To this date I have not received a Welcome Packet or any information.

New Day USA made this refi transaction easy and effective. They were accurate with their estimates and reliable in communicating with us every step of the way. I couldn't believe how easy they made it for us to refinance our mortgage using the VA Loan benefits.

Our refinance was not a good experience. We received a coupon to mail our 1st payment in, which we did and on time. Then we got a notice you changed companies. We waited for new information to mail our next payment in. A debt collector called and said we were late with payments because they had not received our first payment. They wanted my banking info to transfer asap for 2 payments. I was supposed to call the bank and cancel the first check. It sounded like we were being scammed. I refused and told them you will have to send documentation. They were not happy with me and was not a nice experience. It was handled very unprofessional. I had no idea who I was talking to.

Initially I was very skeptical about the complete online process, at 84, and not very computer savvy, I was doubtful of the normally time consuming and complicated process. Thanks to my assigned considerate and very patient New Day agent, the process became very personally rewarding. Our greatest concerns involved your reassignments of our mortgage payments, which I believe is now established satisfactorily.

It seemed at times my loan agent didn’t know what was going on. One minute I am supposed to pay off my solar lease and the next no. I paid a $350 fee in the process before I learned I didn’t have to buy out my lease. Another issue was supposedly water damage that wasn’t. That wasn’t the adviser’s fault but he made me feel like I was hiding something that I wasn’t. I know a lot of issues were brought on by doing a VA loan which I told myself I would never do again and I did. I should’ve gone with Navy Federal who had my loan. Too late now.

My experience with NewDay could not been more simple and straightforward. Everything went as planned. They are very professional, extremely knowledgeable and courteous. This is not the first time I have refinance my home but this has the easiest. I would recommend them to anyone who has VA benefits.

The customer service and consideration provided by your organization in general and Mr. Joe ** in particular, were second to none. Mr. ** kept me apprised of modifications and was prompt in responding to my concerns, this alleviated considerable stress and worry. Communication is the key to success and NewDay treats the customer like they desire to be treated, through words and deeds. New Day delivered a financial service to me and my family, and as important respected my service and valued me as a customer. Your handling of this retired Sergeant Major’s Refi was outstanding. Thank you, stay safe and Happy Holidays!

I applied for a loan to refinance my house. I was successful and it was approved. Within 30 days my loan was sold to another company. Within 30 days my loan was again sold to Freddie Mac! Within 30 days my loan was once again for the fourth time sold to a company which I’ve never heard of as yet. So therefore I have gone three months with no house payment no Property taxes withheld and I still as of this date have no idea who has purchased my loan or where it stands. I feel like a ** stepchild that’s been pawned off to an uncle which I’ve never seen.

Better than expected. Worked with Teddy **. He was patient, knowledgeable. He walked me through the entire process. Everything worked like clockwork. I appreciate working with professionals..you can be proud of your agents and the outstanding service they provide. Thanks for all the help and service. Mission accomplished.

For the second time I have used New Day Services. I am a Retired Lt Col (U.S.Army) with 26 years of Active Service. Eric was my case worker when I applied for a cash out loan on my home in Aloha. Eric's professionalism, job knowledge and customer relations set the example for other case workers to emulate. My compliments sir. Merry Christmas. Ken

Colin was responsive and proactive. He worked with us and our realtor. Went out of his way to get the info we needed. Would recommend him without reservation. He stuck with us for a full year while we looked for the right property.

Wanted to lock in a lower rate as per TV commercial and many letters to my house.. It took less than 30 days to complete the deal. All the contact was very helpful and understanding and professional. I would recommend them to other veterans that I know.

Mr. ** was the exception! You always dread starting the process of refinancing. However, it was a seamless experience. He was accommodating to what worked for us. He was very efficient and professional. I would recommend New Day to anyone.

I would like to thank New Day Financial for the Superior Service that was provided throughout the process of My Refi/Cash Out. I want to especially commend the New Day Financial Associate, Ian **, who worked tirelessly to make sure that I was satisfied with every step of the Transactions which were required. I would highly recommend New Day Financial to any Veteran!

It is with great appreciation I write this review of New Day Financial, and in particular my agent Kurk **. I knew by coming back to New Day my mortgage refi would be handled professionally and respectfully. Kurk ** provided that service. Being a USN veteran of the Vietnam era as is Admiral Lynch, that his team was where I wanted to be associated with again. My sincerest thanks to the Admiral and his team. "WELL DONE".

Mr. **, Adm. Lynch, and Jesus should be all together in the Real Estate Hall of Fame!! And no, Adm. Lynch, I don't mean the 3 Stooges. More like the 3 Musketeers!! Thanks for SUPERB service!! A+++. I hope I get to meet one or both of you someday. When summer comes, maybe I'll make a drive down to Fulton. With all the money you're saving me, it's the least I can do. Pray for World Peace. Then you'll meet Jesus.

Liam was incredible. He was readily available and very attentive to my needs and desires to accomplish this in a timely manner. He went above and beyond providing a close. Flawless experience. I will tell everyone about New Day. Thank you, Liam and New Day. Happy.

Between the initial call and closing took less than a month. The interest was as promised. Everyone we dealt with, in person and on the phone/online, was extremely helpful, friendly, efficient and knowledgeable. The entire refinance experience was actually enjoyable. Compared to our previous home loan process. Thank you NewDay USA!

We had a very good experience with our loan process. Carter ** did a great job with communicating with us. Everything was on schedule and closed out loan on time. We will definitely use NewDay USA again. Great job Carter!

Too many people involved. Would have preferred one lead contact person to communicate with. Unexpected charges. Not my first home buying experience. System for sending documents not compatible with my system security. Several requests to send in different formats- finally Simone got it.

From the 1st call, Margaret was extremely helpful, keeping us in the loop on every step. From the VA Appraisal to the termite inspection, it was probably one of the least stressful times in our life. Everything was spelled out and explained by Margaret and the Notary and went both seamlessly and timely. Thank you for being there for Veterans.

From application to closing in less than 3 weeks. Assigned a loan officer first day who walked me through the process. All business conducted professionally - including third parties used by New Day. I highly recommend New Day for vets.

Dealing with NewDayUSA was a great experience! This was the second time I have used you all for my purchase of my home. The process was so hassle free and streamlined. I just can’t say enough of the Team who handled the mortgage were Andrew ** and Remy **. They are very professional and their attention to detail made it a comforting during the home buying process! I will be telling all my home buying fellow Veterans about NewDayUSA.

Mr. ** communicated the process in great detail and was extremely helpful and was there when I needed answers to my questions. Other staff that I communicated with was just as helpful as well. Thank you RADM ** (Retired) for having him and the other employees on your staff. Craig **.

I appreciate the .5% rate reduction. I just wish that the same percentage rate could have been provided so that I could have added my son to the mortgage and title at close as I have medical issues T&P (S&K VA comp&pen) and having my son as a listed co-owner could be crucial. But was only able to get the reduction with same everything else. Also the Refi was done at 30 years instead of at the 23 years I currently have on the Refi. So time was able to be increased, meaning 7 additional years of interest that may, with the added on closing costs, have actually negated all the benefits of the Refi.

Your refi process was excellent from start to finish with a great interest rate! Representative was knowledgeable, courteous, and responsive! Quick turn around times and approval! Efficient means for requesting and receiving information! Prompt, convenient, and professional closing. Will recommend you to friends and associates.

Jason ** was very professional and extremely helpful. He effectively answered every question we had. He was very prompt when responding to phone calls. Each question was answered personally or Jason, if needed, sought out a person who could provide the answer.

Experience was great no difficulty whatsoever, special thanks to Temi **​ Vice President ‑ Loan Origination. It was a little confusing when the loan was reassigned but the results were completely satisfactory. It was somewhat difficult to reach a representative by phone however, I left a message to return my call, The representative returned my call within the hour because of understandable high call volume. I am completely satisfied with my loan and those who made it possible. Thank you so much!!!

The process was quick and smooth. I only had a few minor glitches and we worked them out! I didn’t like the process used to pay off my creditors. However, communication with Dylan ** was very helpful in understanding the way that NewDay worked!

Courtland ** provided excellent guidance throughout the entirety of the process and answered all of our questions expediently (even after hours). He was respectful, knowledgeable, patient and courteous at all times and made me feel at ease to do business with New Day. I am 100% satisfied with his service and that of Cheyenne **, whose detailed customer service was also very appreciated. Your team without question, went above and beyond to assist me and I will refer New Day to my friends and family going forward without hesitation. Thank you.

Just want to give a shout out to Mr. Andrew **. He made this the easiest loan I have ever dealt with. He kept me up to date and informed about everything. Would highly recommend NewDay to any and all military and veterans.

Our account executive, Dawit **, was awesome! He was very professional and walked us through the process to make it easy for us! Thank you very much! Our old mortgage was paid off quickly and we received our cash out balance within days of closing.

My wife & I just completed a refinance with New Day USA. The experience could not have been better! It was especially enjoyable because of our account executive, Alexis **. She was very professional & saw to it that we were always on schedule. I would highly recommend New Day USA to anyone looking to do a refinance!

Would recommend to a friend. Everyone was professional, courteous and patient. They were on top of all info. Kyle was our account rep., he was extremely professional and patient when completing the online document, which took some time to process. Had some trouble with our computer, but he stayed late and worked with us. Thanks for your service!

Was handled in a very professional way. Blaise ** did a terrific job keeping me informed each step of the way. Job well done. Being a Navy Vet, I am so glad I switched to a VA Loan. Thanks again for everyone's help ....

I am 78 years old and have owned and refinanced many homes in my lifetime with a number of different companies. My experience with New Day has been the best of them all. In particular, having a free (to me) professional assessment of the value of my home at the beginning of the process removes the uncertainty throughout the process of the real value of the property - this is the first time this free appraisal has been offered to me and it made the process much more comfortable and efficient. In addition, my agent at the company was always responsive within a day (not so with many other companies) and his responses were on target every time. Congratulations to New Day for such a user friendly process.

Sam ** your rep walked me through the process and represented New Day USA in an excellent manner. Felt the closing costs were high and didn't like paying points. Closing went well with the closing agent. Very professional. All monies were distributed as agreed. Thank you.

Get Service Friendly Staff. thank you so much for the program that you offer to Service Members and Veterans!!!! Your Staff walked me through the process seamlessly and made me feel really comfortable! I'm proud to be part of the New Day Family now!!!!

Colson ** needs to be retrained. Most of the communication felt like a chore because Colson struggled to answer a lot of my questions and concerns regarding the process. Retraining is recommended. I am not confident with my decision based on my experience.

I wanted to recognize Brad’s full attention to our request to refinance our mortgage and give us more information than we expected. He went through all the program offerings and assisted us with paying off some of our higher debts while still providing us with funds for a kitchen remodel which will improve the overall equity of our home. He was responsive to all our concerns and made us feel comfortable throughout the process.

That was my first question. Do you post the bad reviews also, because I can not you have such high ratings. I thought I found an institution I could trust, because a high ranking military person was a founding member. They did not give me all the facts. I got a flyer from them most everyday. "Get a better interest rate and take out pretty large sum of money to do with it what I wanted to use it for " do updates to my home, go on a vacation, buy a new car, etc...". They did not tell me I had to have every penny I owed to anyone. My loan officer did not let me know this, I thought I was going to get a lower interest rate and get about $40,000 to $45,000 to use it on what I wanted spend it on. My loan officer did not tell me whole story and just omitted what I told him whated. Instead he just consolidated a couple of other loans. My loan was only for $190,000 and my house appraised at $245.000.

Both Sarah and Kevin gave great service. From start to finish it only took about a month. Never had any problems getting ahold of either one of them and they had no problems answering my questions. They were very professional.

New Day from beginning to end has always been there to answer our questions and concerns. Never left us holding on or waiting for answers to our questions and concerns. New day was so easy and fast. They took care of everything. Just send the requested paperwork and you're almost done but signing.

The process of my refinancing was very smooth and efficient. Very well handled and managed by Warren ** and all of the people I had contact with at NewDay. Warren did a great job of explaining all of my options and keeping the process running smoothly. Thanks!

I am very pleased how everything was accomplished with the refinance. Everything was done in a quick, and very good manner. I would definitely refer you to other people I know. NewDay is a very competent business. Thank You.

We had the pleasure of working with Jared **. He was very professional, respectful and easy to work with. He made our experience stress less and enjoyable with the results we were looking for he made happen. Jared is a true credit to his profession and we would definitely work with him again!

Prompt, efficient, accurate and responsive. NewDay’s agent, Dawit **, was our single point of contact throughout and provided impeccable service. He coordinated all facets of the process, within and beyond NewDay, ensuring a very smooth transaction. When a minor problem arose with an outside group, he was on top of the issue and shepherded the solution to completion. We could not be happier.

The staff at New Day were extremely helpful in the whole process of buying my home. Would recommend to any veteran who is looking to buy a home. The staff is very knowledgeable in all the ins and outs of the home buying experience.

Jackson was on top of everything that needed to be done in order to complete the refinance, and everything went as smooth as silk. All of my expectations were met and then some, now I can focus on other financial goals.

A very positive experience from start to finish. Lisa and Marshal are professionals and very knowledgeable in what they do. I almost went with my original lender but after talking to New Day USA it was an easy decision. Thanks.

Contacted NewDayUSA to refinance our second home. Was informed that we couldn't use a VA loan to finance our SECOND home, but NEWDAY came up with the idea to refinance our primary residence AND use the equity in our home to PAYOFF our second home. Problem solved. We both asked "How come we couldn't come up with this idea?" ReFi through NewDayUSA couldn't have been easier. Highly recommended!

From our first phone call to NewDay until our loan closing 2 days ago our experience with New Day was excellent. Kyle **, our loan originator and Brittany **, our processor were terrific. They were both knowledgeable, very helpful and so respectful. They answered our questions and explained details in an understandable manner - even over the week ends! So not only did we get a great loan, but we were helped by extremely competent professionals. New Day should be very proud of the topnotch employees you have in Kyle and Brittany. Thank you. Ed ** and Barbara **.

This was our 2nd re-fi with NewDay, which in itself is a major recommendation. Our agent (Ben **] was excellent. He was thorough, efficient, communicative, responsive and clearly knew his stuff. He made every issue disappear and accommodated our every need. I can't emphasize enough what a pleasure it is to work with such a professional. Thank you SO much, Ben. The Entire team was excellent.

Generally, I'm happy with the experience but long distance through emails and telephone are a bit of disappointment but still, you provide a good service. Too many offices within the organization and apparent confusion within those offices. For me, my loan number had the woman in GA that I was given to call, couldn't find the loan number in her records and it didn't correspond to the numbers that her office handled, so we're waiting for the possibility that the documents will be routed to her's or I'll be notified of another office to contact.

The loan officer was courteous and respectful throughout the process. I would recommend New Day to others. Since the closing of our loan, our finances have been much easier to manage. Thank You for working with us. Sincerely, Clarence & Julieta

Account executive Alexander ** was a pleasure to work with during the refinancing of our home. He was always readily available to assist with any questions we had or something we needed further explanation with. We were very pleased with the overall processing.

My refi with NewDayUSA was a smooth and pleasant experience, my account executive Phil was always available to answer any questions or concerns I had. I was offered several options to choose for my situation, I am very please with the process and the outcome.

Everyone was professional and helpful. A big "thank you" to Sean **, he walked my wife and I through the entire process one step at a time. He was there if we had questions and seemed to always have the answers.

I for New Day USA and Mr. Ben ** to be fantastic to work with, and get all my information sent in to New DayUSA. Not only that everything was done in very short order. Actually was approved and able to close the loan in less than 30 Days. Everyone that I had the opportunity to talk with was just outstanding, I look forward to a long relationship with NewDayUSA.

Steven ** and Michelle ** are the best. We've had several home loans in our lifetime and none went as smooth as our Va Loan with New Day. What terrific representation for New Day. They explained everything and helpful with all aspects of our home buying.

To start, we are a repeat customer of NewDay USA. This is the second loan we have had with you. First PHH cancelled our flood insurance without our permission. Now the premium went up $200 to reinstate it. Second, Kevin ** is our representative and he has done a good job. But he told us repeatedly that you would do a wire transfer for the cash out. At the closing we gave the notary a voided check for the account to transfer the funds to. The loan was supposed to fund last Thursday. Thursday evening I checked, no funds. I called and was told that Kevin was out for the week. Also was told that no one else could help me.

This was not my first time financing with NewDay and I would recommend this company to every Veteran looking to refinance their home loan. The process was easy and our agent explained every step so that we knew what to expect along the way. NewDay is a blessing. Thank you so much!

My overall experience was fantastic. My only issue was when the refi closed. They sent checks to me to forward to the bank; thus making it more money to pay off. I believe if during the refi that it is agreed upon to pay off credit cards or another loan then the money need to be wired to the bank/credit card company.

Nice to work with NewDay USA on our refinance. It was a smooth process and the folks knew their business. Their communication throughout the process kept us informed as to where we were in regards to closing and walked us through the paperwork. Highly recommended for your loan or refinance needs.

On 09/29/21 we received a DENIAL Letter from said company. I called said company on 10/01/21. Spoke to Kevin to ask, "How can your company deny a potential client/customer when WE were DENYING your company in not go forward as we were going with someone else?" I have all the emails to prove our decision back from 09/10/21 that we were NOT GOING FORWARD with New Day. Over many decades together (my Veteran Husband & I) we have given well over $70,000 to the Veterans each & every time we have remortgaged or bought a new home. Always a VA loan since 1983 (when we purchased our first home).

I called NewDay USA to check on getting a house loan and spoke with Marcus **. Marcus was very professional on the phone. Made me feel confident he knew what he was doing. He took my info and got back with me the next day to start the loan. Let me say first I didn’t think I would ever own a home up until that point. The process went very well. My home was a new build which took some time but Marcus was patient the entire time and kept me informed throughout the process. I would recommend and have recommended Marcus to other friends of mine. I thank this organization for looking out for veterans. We can use all the help we can get and you all provide it every day. Thank you so much.

Was able to use my VA loan, here in California it's hard to use this perk we've earned as sooo many can't/or don't do these loans as they don't make as much as they think they are deserved. Thumbs down to them. New Day, from the start was very helpful, always on it & so communicative. Very on the spot getting things done.

The system was easy. Just had to tweak the numbers a few times (I'm tax exempt - 100% disabled), I pay my HOA dues outright (don't escrow), paid for my Termite insp at time of Insp, other than that, was a great experience! Labella was fantastic and most cooperative! Wishing her only the best!

I would definitely recommend anyone I know because the great service and professionalism displayed by all of your associates. I received great service in a timely manner. I was definitely treated with the upmost respect. I would hope to be able to work with your organization for all of my future dealings..

Paul and Michelle were champs! We ran into some problems with Title and Michelle went above and beyond to get our closing date a reality. Paul helped make the process smooth and understandable. NewDay made my homeownership a reality! Thank you Admiral from one salt to another.

Everyone was excellent. And the process was super quick. I was very impressed and will highly recommend to anyone I know who needs to refinance their home. I would like to highlight Blaise **. He was great with every step of the process and answered any questions that I could think of.

This was the best experience we have ever had with a loan company. Our representative worked with us at every step of the way. He has made our experience with NewDay a very satisfying experience and would highly recommend this company and our representative to everyone of my veteran friends and family. Have only positive things to say about the experience. Thank you, NewDay USA.

You folks took the fears and worries out of refinancing. After putting off refinancing from other mortgage companies for quite some time I decided to go forward with NewDay USA. I couldn't have chosen a better mortgage company. You folks stayed with me every step of the way! Xavier ** my mortgage specialist was always keeping me update and answering all my questions and concerns. You folks at NewDay USA most definitely made this refinance process painless and smooth. NewDay USA does for sure know how to take care of veterans.

Kyle ** was very helpful, prompt, and informative. He made buying my first house easy and a great experience! Kyle made it convenient, giving me all of the contact numbers I would need, paperwork, emails, everything was very organized and professional. I will definitely be using NewDay in the future if I buy another house!

Your representative Steve was the very best of your employees. He went above and beyond in making this mortgage happen. May someone express to him and his superiors what a blessing he was to us! Thank you New Day USA.

Had lots of hoops to jump thru but got it done, Alex was an excellent help on all of it. Kept in touch almost daily and walked us through the entire process. Without his assistance we would have never gotten the loan done.

We had a great representative Colton. He took us through the process so smoothly and he was always friendly and very knowledgeable. The complete process couldn’t have gone any easier for us. We are very happy we chose New Day. Thank you so much for all you do for veterans.

Ryan **, our account manager, did an Outstanding job! Very professional, always polite, on time and on target. He made the entire REFI easy!! Super job! BZ to Ryan! Super Job! Super Job! Super Job!

Was a great experience. All went smooth with my Refi Amanda ** who work with me during the process, did a great job, kept me advised off any issues and was always easy to get in contact with. Was completed in less than a month. Will use again in future needs require.

I am very happy with my VA refinance. Noah ** was so helpful and made the whole process very comfortable. It was also a quicker process than I expected. I did both a bill payoff and got extra funds to allow us to remodel our kitchen. Thank You so much!

I’ve never been through anyone that really does most of the work. He went above and beyond for me and my family! I would recommend everyone I know to Nick! Nick got down and got us taken care of fast! Thank you again!!

Mr. ** was super helpful, friendly, and available this entire journey. I did a cash-out refinance, and Bob was very informative. It was a brief journey, only a couple of weeks, but he helped me accomplish my goals. Thank you Bob for all that you did for us!

Experience was a very good one. Andrew worked with us, meeting our needs, and making sure financial responsibilities and goals were met. Every step was made easy and timely. We no longer feel as though we are under a great weight of credit card debt.

Just finished refinancing our house and it was as easy as the TV ads say! Very easy to do and the service was excellent and responsive throughout. The process is very clear and everything was explained immediately. I would recommend NewDay to anyone who is eligible.

Anthony ** was my account manager. He was extremely professional and helpful. He maintained excellent communication during the entire process. I could not be more satisfied with the service I received. I am glad I responded to your mail invitation to apply and would highly recommend Anthony and NewDay to others.

This was my second refinance with Newday. As before, the process was fairly smooth and painless. As we all know, there is always room for improvement. The only "issue" I feel could have gone better would be for a bit more frequent communication from the loan officers throughout the process. Both times I have refinanced through Newday, there were confusing times when we would get close to the closing portion. Loan officers would say several times they had everything, and yet time after time, they would call back asking for further information saying it was the "writers" requesting additional paperwork or documents or what not.

New Day made our refinance absolutely easy! We had a fantastic representative to work with, Andrew **. He was friendly, professional, informative and all around a great guy. New Day should be proud of him. EVERYTHING went like clockwork. There were no snafus. Everything was completed in record time. You made this refinance awesome. We are pleased with our new rate.

What a fantastic company! I have utilized New Day 2 times now. When business in America is not always what it used to be. New Day shines and reminds me of days past where customer satisfaction actually mattered! Thank you. Thank You. Thank You!

Fast and easy refi. Much much easier than the original financing. The rep stayed in touch and answered all questions during the process, but once the closing was completed, I cannot get back in touch with him. He was helpful during, but I feel like once New Day got their fees, then there was no longer a need for him to return my calls or emails. It was nothing too important, just had some questions after, but they were ignored. Otherwise no complaints and I appreciate the service and lower interest rate.

Great service and rates. Fast also. Service representative kept in touch. Streamlined the process. Nothing more to add. They did a great job. They séem to really care about the veterans. The paperwork involved with the loan was manageable. All was good and easy.

We had a very good experience. There were 4 representatives that took care of our applications. Out of 4 1 did an excellent job all throughout the processing his name is Michael **. I highly recommend him. He answers all our call in a very timely manner. All our questions were answered completely. Very patient. Our experience with him will not be forgotten. Thank you so much!

I was very satisfied with the professionalism the agent (Tyler **) showed in handling my request. He was extremely helpful and knew what he was doing. I would recommend NewDay USA to any veteran I know. Please accept my thanks and gratitude for helping me get out of a bind.

New Day representative was efficient, timely, and very respectful. The closing was at our home and extremely professional and convenient. We have never experienced such great customer service in such a short period of time. All paperwork was conducted electronically and very smooth.

I can’t imagine a refinance being any simpler than mine. I’d refinanced several years ago with a well known mortgage company but the New Day USA refi was very easy and painless. My broker “Patrick” was all over my loan, very proactive, responsive, professional and kept me informed. I was able to close two weeks earlier than our initial estimate. Pleased that I was able drawn a substantial amount of equity and payoff all my outstanding debt and have money left over for new wood floors. If rates go down I’ll be contacting them again. V/r, LTC (ret) MeanBob

I would like to say that Erica ** and Matt ** were very helpful, friendly and patient during the entire house search and Closing process. They were able to answer all my questions and walk me through certain documents when I needed help. I look forward to staying in touch with them as time goes on. RADM Lynch, I would also like to thank you and let you know that I am proud of my 6 years service in the Navy, a long time ago.

Although the process was streamlined and fairly expedient, it did not seem that there was genuine concern or care for the customer. It was; we need this and we need that, the only sense of urgency was for what New Day needed. When I had questions or concerns people were hard to contact and distant. We closed in early August. Since closing I have not been in contact with any New Day employee. My first payment is due 1 October and I have no clue how to make a payment. Unsat.

All was good till closing day. Did not go as smoothly as a closing should, mostly the title company but not totally. My realtor had to save the day but that's not her job, she sells houses and is the best I've ever had the pleasure working with.

I refinanced my home and I had one of the most caring persons to help me. His name is Brandon **. It had been a long time since I had done anything of this nature especially the computer part, Brandon was very, very helpful in helping me in this area. I wish to thank him at this time for everything. He is the best.

Overall, a great and smooth process. The only downfall was the fact that NewDay could not submit electronic payments to pay off a few debts. We had to receive paper checks and because these bills are normally paid on line, it was quite a lot of work to get physical addresses and make sure we got credited to the correct account.

We received very professional service from our house re-finance manager and all parties involved in the process. Everything was done in a timely manner and we are happy to be part of the NewDay USA family! They are very respectful of military families.

It all started out well enough...the process was easy! We were told that we were approved...got the appraisal done...the termite inspection done...just about to close the deal and Simon my agent called me a few days later and told us that we were now denied! They left us with the appraisal cost and the termite inspection cost and refused to pay either one! My advice to you is to use someone else! They will drag you all the way to the end then deny you...leave you holding the costs! Thank you New Day and thanks Simon!!!

Fast and friendly. Always did what he said. Easy to connect with. Always keep me posted of progress and let me know of any info needed. Would recommend your service to any other person looking to refi. Pay off has been fast and correct without any hang ups. Thanks for your help.

Absolutely the best refinance experience I have ever had! Painless, cost competitive rates, minimum administrative requirements and documentation. Hats off to our account Manager Brendan **​ who was with us every step of the way. Please take care of Brenden when it comes time for his annual performance assessment.

This was the best home mortgage company we have ever dealt with. Jason ** was the most professional and curious I have ever had. Everyone was helpful & polite. I will definitely recommend to other veterans. Thank you so much.

Excellent service and assistance from Neal ** during the refinance process. He was timely and informative and returned all calls and questions for me. I had a few follow up questions in the past week and his level of service was still outstanding

The process took longer than we anticipated. We ran into deadlines, so had to redo some forms. The agent was very sorry and helpful. We just got finished with the process and a new company sent us a letter saying they bought our mortgage from you. So goodbye.

Everything about my refinance process was quick and easy. Reggie made everything from start to finish very seamless. We will definitely be doing business again with them in the future for other home purchases or refinances. Thank you for the enjoyable experience!

Smooth and seamless refinance process that will save us money through the life of the loan. Was hesitant about doing this but it is the best option for veterans wanting to save money. We were very happy with the service we received.

Very helpful. Prompt with answer to questions, very convenient for us. I think all aspects of the loan went very smooth. Personal loan manager was very professional and helpful in every aspect of the process and time taken to finish the loan.

The entire process from beginning to end was very easy and customer friendly. My Account Executive Tony ** was a pleasure to work with, he kept me informed throughout the process which was much appreciated, would definitely recommend NewDay to others!

Would recommend New Day if you need home mortgage. Easy to work with, very helpful. Recently did a refi with them, everything went smoothly. I would use them again for new mortgage or refi. Was able to handle everything by email or text, except for closing. A lady came to our home for the closing paperwork.

I had very high expectations about New Day, based on commercials, and the fact that an Admiral from the US Navy was head of the Corporation, as I am retired from the US Navy. We will reserve some of our comments about the refinance of our loan, as we know that a lot goes into the process. We would suggest that the training of the people assigned to a customer be analyzed. The associate should know to whom they are speaking before sharing information about someone else. They should be expected to keep the customer informed about where the process is at, not just leave them wondering. The customer should not have to seek out processes, or contact business references.