NewDay USA Reviews

Greg **

Our experience with NewDayUSA has been fabulous. Our loan officer Destinee ** was on another level above excellent. She made herself available 24/7. We real feel like we have made a friend. She knew what this home meant to us and went above and beyond to help us get it.

It was a great experience with professionals. They walked me thru all the steps and even my wife who was out of state. She had went to Ohio to visit her family and caught the coronavirus. Everything turned out fine and I would tell everyone to try your services.

Very pleased with New Day. Staff were very helpful. It started with a simple phone call to New Day. Especially Abigale **. Abigale returned my phone call and got things started for a Loan quickly. Her Boss Andrew was extremely helpful at one point.

Was really disappointed in the service. The constant delays and the lack of communication. Started off with an agent, halfway through was assigned to another agent. Constant delays, not by me. Requested documents were immediately send. I was held up by the "Title Company" without explanation. After constantly hounding them as to reason for the delay. It was learned, delay was over a shared driveway..That took 2 seconds to resolve, but had me waiting nearly 2 weeks after I was notified of my approval.

They were helpful and did excellent work. Nice to do business with, honest. Nice people to help with contractors. We lived in Miles City for 22 years and lots of nice people to called neighbors. When we need help we can count on them.

Was very pleased with how the team helped me through every single step of this process. They made it easy and answered all of my questions. I would definitely recommend NewDayUSA to anyone who happens to be ready to look for their forever home. Appreciate all that you guys do!

Cannot be more pleased with the process to refi our home. Your New Day representative we worked with was Colten ** This young man perfectly executed every step as we moved through the process of the new mortgage. He was knowledgeable, returned our calls quickly and very responsive to our questions… He is a professional, stellar example of NewDay USA! We most definitely recommend NewDay USA!!!

Loan payoff is awkward and inaccurate. Credit card accounts were not correct amounts and lagging behind correct totals. Mailing checks rather than electric transfer is time wasted and antiquated. Better system would be to electronically transfer agreed totals to borrowers and have them epay bills.

The process was made clear and quite efficient. Brandon kept me informed throughout the entire process. NewDay is very well versed on all aspects of VA loans and procedures. This is why I recommend NewDay to friends and family who have served.

NewDay was very communicative! The account mgr and processor were both excellent. Sarah and Grier were with me every step of the process. The lock in rate worked well as did the title company. We closed within a day of schedule. I am very happy with the process from initial contact to final funding. I am glad I could use my VA benefit and get into my new home. Thank you very much for your diligence.

My guide through the process, Mac **, was a magician my credit history when it came to unraveling my credit history. I was also impressed by how affordable our loan was. Newday USA was definitely the right choice for us.

Being as absolutely kind and just wanting to complete the contract:

I had been receiving mortgage literature (requested by me) from NewDay USA for nearly three years now, when I decided to finally commit and make the change: debt consolidation from a previous marriage a primary consideration here. Ultimately, I selected NewDay USA based on [the] positive experiences of three other veterans (and families) I know and trust.

Brittany ** and Cole ** were a pleasure to work with, on top of everything. A real asset to your organization! The only downside was Stanley ** but the other two made up for his mistakes. Definitely will recommend you to other veterans.

My wife and I were blown away by how fast everything got done. Our last dealings with another mortgage company took twice as long. Nick, our agent was very friendly and right on top each step in the process. We will definitely recommend you to our friends.

I would like to say your team was very professional and courteous to me and my wife. I mostly like to say that Wayne ** was very courteous and professional at all times and knowledgeable with his information about my house and help me on how to handle my finances. As a Army Ret, I will tell all veterans to talk with NewDay about Refinancing and purchasing a new house. Thanks again, for all the help and hard work your Team provided. Alfred ** USA Army, Ret

I had a very good experience with the whole process. The loan closed in 2 weeks instead of the forty-five that I was told at the beginning. Conor who was the agent that I dealt with was amazing, he kept me updated throughout the process. He even walked me through on how to download some documents that I could not do myself.

German ** was great to work with and very knowledgeable. The experience was very accommodating. The process was very easy. He kept us informed the entire time. It actually turned out to be better than we had planned. Thank you.

Mr. Cody ** was very knowledgeable and worked hard to get the deal done! We appreciate everything he did! We had a bad experience with another company and we’re delighted that the staff at NEW DAY were able to help us!

It's the easiest and best and fastest refinance I've ever done and Frank was great on keeping me updated on everything. It seems like to me it took less than a month to complete. I loved the online refinance forms and online signatures. It was a great experience.

I contacted NewDay and was put in touch with Ashir **. The whole process was very easy, long. I was kept well informed of what was going on through the whole process. Ashar was great and loved working with him. He answered all my questions and walked me through the whole process. If I ever look to refinance or buy a new house I will contact NewDay.

Very courteous and kept us informed of all developments as we went through the process. The rate was reasonable and we'd recommend them to anyone going for a home loan. This was not our first home loan but it was one of the easiest.

A very important asset of New Day USA, Mr. Joseph ** displayed a superb professionalism and knowledge of the business. He made me felt important and comfortable during the whole process of my refinancing application. I wouldn't have have a second thought to recommend him to my friends and relatives. Thank you Mr. Joseph ** for your genuine approach to help military servicemen about their homebuying and refinancing needs. The New Day USA will succeed because of your honest performance.

Jim ** was professional at helping us through the process. It was so easy and the quickest escrow we've ever had. Thank you all for meeting our needs. We would recommend New Day USA to our friends or any veteran asking if we were happy with the process. We would also recommend the notary who came to our home. Your choice of appraisers couldn't have worked out better for us.

From the start, Kyle was professional and forthcoming with any information we need. He was quite helpful and kept us up to date through the entire process. This made it much easier and less stressful. The only thing that was a drawback was signing a thousand times at the end.

New Day worked so hard to help me get this loan and it was not a cakewalk, because of my low credit score and others who slowed down our request for a payoff. It was hard, but we made it. War is hell, but it's so good to be on the winning side! Thanks, New Day for a job well done!

Megan was great from the start. So patient and flexible. She made the entire experience very easy and enjoyable. Thank you New Day for your continued support of Veterans and our families. I would highly recommended working with New Day for anyone in the need of a home loan, refinance, or some cash on hand for large house projects.

We decided to re-finance our home with New Day USA. From the initial contact with our representative, Jeremy ** through closing our experience was wonderful. Jeremy is an asset to the company. He kept us informed every step of the way. There were no glitches. We highly recommend this company for active duty and Veterans.

Thank you for the opportunity to describe our experience working with NewDay USA. Everyone we had contact with was considerate, kind, and most helpful. The process went most smoothly, and we were treated with professionalism and respect: The associates we worked with were always patient, accommodating and understanding- a tremendous assistance. Amanda (**) got us started on the process, and she was very pleasant and informed us about the process and how it would progress. Matthew (**) stepped in, briefly, for Amanda, and he helped us move forward by alerting us about documents that we should have available if requested.

First, Dylan did a great job helping us! This is not the first loan we have completed since my husband became self-employed. The underwriting requirements from NewDay were far above anything else we were required to complete with other lenders. The extra requirements cause our first rate lock to expire and lots of my valuable time trying to locate a new CPA to provide the requested documents. The requested documents are not a VA requirement. Other than this issue, we are pleased and very thankful for the hand-up!

Nick Was very helpful and very quick to respond to my questions. He at the beginning thanked me for my service, and continued that throughout. I also, sir would like to commend you and your company for taking care of us Veterans every way possible. Please continue this and your mission will be accomplished with great pride and satisfaction, God Bless, (Sgt. **)

I want to express the “excellent” customer service that I received in my journey to purchase my home. My journey with NewDay USA started back in October 2021. I was in the process of a divorce and selling our marital home. There were a lot of things pending to enable me to purchase my new home. NewDay worked with me to get all of the required information and documents in place. They kept in touch with me just to check in on how I was doing and showed me so much kindness. They went ‘over and beyond’ their normal day to day duties.

New Day USA is outstanding top of the line customer service and Sarah ** who helped me along the way was the best she made me very comfortable and she's very good at her position. NewDay deserves more than 5 stars.

Everything went very smooth, the exception of the appraisal, the company that you used I feel did not get a true picture of the current market, both of the homes used for comparison had sold more than six months ago and were not a true picture of the current market. This caused our loan to be lower than anticipated so that we did not get as much out of the home to allow us to do what we were planning.

Will never do it again and I hope Newday sells my paper. Will not recommend to any Vet. I will post a review at the VA hospital here in lake city and call all my friends. Very disappointed in the callback for work to get done.

She was an excellent and friendly person to work with. She always answered all my questions. She was a dream to work with. I would recommend her to anyone applying for a loan through Newday. She needs a raise. She is an asset at newday.

Ms. ** Did a great job, but all other aspects of the process were horrible. She was the third rep that I worked with. The claim that New Day understands the military is the furthest thing from reality. It took over seven months and requested resubmitting the same paperwork multiple times. Would never recommend to anyone.

I would like to say that it was a positive experience from start to finish... However, it was not! The whole process took six months, and TWO CLOSINGS because FedEx LOST the paperwork. We had three reps from the start. The first two did not handle our refinance professionally. This caused much delay. Mr Thornton worked hard to assist us. New Day would not be my first choice in refinancing again.

I wasn’t always the easiest to deal with and escalated things at times when I was frustrated, they always remained calm and composed and kept me reassured I was doing everything that was needed. They went above and beyond for me.

Refinance mortgage for a lower interest rate and extra money. Process was more paperwork than I would have thought. Second agent was much more informative and helpful in regard to exactly what paperwork was required. He was also available or would return my calls ASAP.

The credit check for my loan came up with credit card balance of $6905 on a credit card that has been closed with a zero balance since 2017. Icod get the proof until after the loan was locked in. So I have to finance $6905. I will get the money back from the credit card company.

The Newday USA loan officers were very polite through the entire process. They let you what was needed and gave you the time to deliver it to them. I was pleased to work with them. My officer got switched midway through the process, but it caused no problems.

1. The wording in this description box is unfortunate. If you are looking for true feedback, you don’t use “scare language” like this.

From start to finish, I was impressed with the service provided at NewDay USA. Any changes or requirements along the way, I was informed of almost immediately. Another aspect that outstanding, is that if the program being offered wasn't working or in my best interest, I was informed of a better program, and guided through the reasoning as to why. I would highly recommend NewDay USA!

Working with Lionel was a pleasure. Throughout the process Lionel kept me informed as to where we were at, and what was needed to make the process move to closing. I would and will recommend New Day to my fellow veterans.

The NewDay USA Team that worked with us was amazing from the initial contact to closing. They have been the most transparent and professional I have come across when buying a home. So much that I am already recommending you to family and friends. Thank you!

The experience with NewDay USA was fantastic. They kept in constant contact with me throughout the whole process. They relieved my fears, frustrations, etc. The closing process was very comforting and reassuring that I did the right thing and the right time.

When I started the process of refinancing. It is supposed to be at 4.25. 3 or 4 days before closing the rate was changed to 4.9. The explanation was that my home insurance send the paperwork late and that they can not honor the 2.35 that was agreed. I feel like I am paying for someone else mistake. I was going to stop the process at that time. I did not, but I still feel like the original turns shoot has been honor.

I was really satisfied with the way the process was from the first contact to the closing. My first contact with NewDay USA was Sarah ** and then Katherine **. They made the process go smooth and we met the closing date as planned.

Always kept us update on everything. Fast service. We received everything we were promised. The person that did the closing was good. She informed us of everything that was in each part of the forms that we signed. She was very professional. The person that helped us with the loan was also very professional and helped us with everything. He kept us informed every step of the way.

This company New Day USA was so up to date giving us updates, letting us know what they needed and everything was right on time. Thank you so much for taking care of our needs. I would recommend this company to any veteran or person looking to refinance or buy a new one.

I received the help that I needed on my home loan. Your agent was very helpful. Again I would like to thank Mr. ** for helping me. All the questions that I needed answered I received the answers. I will recommend any veteran to contact New Day for the help that they need. This was my second loan with your company, just a little more to do this time around but again I am satisfied with everything.

The process of refinancing was organized and streamlined. I enjoyed working with Zack. I was refinancing my mortgage for a cash out. The closing process was simple and easy to follow. I was comfortable with the entire process. Thank You.

My wife and I were looking to cash out and refi our current home to put together a cash offer for land we wanted to buy before interest rates rose. Every part of the process for this loan was simple and no stress. Will definitely work with NewDay again when we make our big move to our future log cabin home.

Kyle ** was perfect all along the process. I would highly recommend the whole team. There simply weren't any problems that I had to take care of. He was respectful, courteous, well informed and spot on. Thank-you again. I would certainly recommend to a friend.

BROOKS IS A ROCK STAR. He and I worked well together and I love New Day USA. I will not go elsewhere as long as I have a mortgage. They were so amazing and made it the easiest refinance I have ever done..I will shout this from the roof tops. THANK YOU FROM THE BOTTOM OF OUR HEARTS.

I was disappointed that I didn't get the 3.65 interest rate. When we started this back in December I was under the impression I was going to be locked into that rate but as time went on I noticed on a new set of paperwork that it had not been locked in and the rate was now 4.25. I was told his system wouldn't allow him to lock the 3.65 in but we locked in the 4.25. Like I said I started this in December because I couldn't close until March because of previous refi. I figured interest rates were going to sky rocket so that is why I wanted to get a jump on this. 4.25 isn't horrible but I still believe I should have been allowed the 3.65.

We finally closed on 11/9 after an original closing date of 10/2. It stated in the contract that New Day would pay property taxes out of closing. They sent the funds to our county tax office a week later on 11/16 then they turned around and canceled the check on 11/22. When they got the funds back, there was a charge of $427 from our old mortgage company that they reappropriated from our tax money. They did not notify us of any of this and still have not provided documentation to back up this claim. Two months later on 2/18 they refunded the balance of our tax money.

Refinanced my home with new day and they were amazing. Jackson ** facilitated my loan and he did an amazing job. Always had the answers I needed and was always polite. Closing was done at my home and was quick and painless. All payouts were on time and was just exactly how they were supposed to be.

We decided to refinance our home after adding a backyard patio and finish our basement, we decided to go with NewDay USA & we don’t regret it. They made the process easy. Even appraised for more than what we thought which made a choice for us to go with more money back. If you want to refi then use NewDay USA.

Very satisfied with the professional service I received with my loan. From beginning to the end, The Loan officer that I worked with was exceptional and handled all my needs with care. She made sure all documents were met on time.

This was a long process because of interference from other family members. Fortunately, through the expertise and patience of Mr. Michael **, we were finally able to procure the loan and solve a significant family problem. There were complications because of confusion due to wording and specifications in the original mortgage papers. The prior institution would not allow escrow considerations; this contributed greatly to our need for a refinancing solution. Your TV advertisements with "Tatiana" are excellent; she is a wonderful addition to your staff.

I would highly recommend to anyone looking for a mortgage loan. This was a very easy and quick process. Everyone I dealt with was very polite, friendly and professional. Any questions and concerns that I had were answered in a timely manner.

My experience was a nightmare... It ended up costing me in the long run several thousand dollars... I would never recommend your agency to anyone... I picked your agency because you were supposed to be experts in obtaining a VA loan... apparently I was wrong... There were so many issues I just don't want to take the time to go through them all... I can tell you my experience started in Mid November and I finally closed last Monday... Just ridiculous...

My experience with the NewDay USA team was smoothly coordinated, clearly articulated, and effectively managed by a dedicated team who thoroughly embody the term "professional". I have not experienced such thorough project management and helpful service in a long time. Initially I thought the level of service would diminish over time, as setting the bar so high requires exceptional energy. Instead I was glad to be wrong in witnessing Ashley, Kathleen and Debbie lean very far forward to pull everything together speedily.

Wayne with New Day USA was awesome to work with. He kept us informed during the whole process. He ensured all of our questions were answered and helped us get the correct paperwork. He was very helpful. New Day USA helped us pay off credit cards, the old home loan to get a better rate, and money back to us. It was big help. Thank you Wayne and New Day USA.

Spencer was very helpful to me in getting this loan. He was very knowledgeably in helping me with the process of getting all the information that was required. He is a very good asset to your team and your company.

Glad it finally closed after many mishaps on Underwritings error and processing error. IRS TRANSCRIPTS WERE NOT ORDERED ON TIME. I was advised to get my own, which I did, and then was told that wasn't good enough. Then my CPA had to verify it, and he's the one who sent the initial electronic filings to IRS and YOU. Would be helpful if the loan rep was given the correct info to begin with.

We have been with New Day for years now and did a refi this year. Our income is retired and a small business. It was a long process but New Day put in a lot of work that we appreciate! They did a great job helping us! Will recommend to my son and wife soon to buy a house. Thank You from a Veteran.

Working with NewDay was way easier in comparison with other refinance experiences I’ve had in the past. No pushy sales tactics and communication was great. The paperwork and closing process was simple and quick. The agent assigned to my account was responsive and helpful. Overall a great experience.

First of all, to begin I would like to commend Alexis ** for her professionalism, communication skills and help in getting through this extremely tedious process. She is a true professional and I would highly recommend her. My negative review has to do with this overall process which is labor some, repetitive and in many cases, redundant. It took me three months to get through this process and I experienced a rate increase while working on getting information together. The appraisal process in Alabama was also a delay for at least 5 to 6 weeks. What was really frustrating is providing the same information and documents over and over and over. It was very frustrating. In many cases information was easily verified without having to go through the same steps again.

I just refinanced my current mortgage loan through NewDay USA. The loan was very organized and easy compared to past experiences with mortgage refinances. Special thanks to my loan officer Phillip ** for keeping me informed on the loan progress and making this experience an easy one.

The New Day USA team was outstanding. They walked us through every step of the way. We were able to close on our new home in Florida right on schedule. In addition, the Cash Buyer Certificate process from New Day USA allowed us to purchase our home, in an extremely competitive market while also allowing us enough time to sell our former home in an expeditious manner.

I am very thankful for all the work that NewDay USA did for me. They said that they were there to help veterans in need and for me I really needed their help to get my financial life back on track and they went the extra mile for me and now it's like getting a new start for 2022. I had some old debt from a few years back because of a divorce and New Day USA helped me clear all that debt up as well so now because of New Day USA I can put that behind me as well, I am very thankful for New Day USA and all of the staff there that helped me along the way.

New Day is the Best. Special thanks to Mechell **. She made the process very easy. I'm so Grateful. Thank you. New Day USA I've tried other co. but new day is clearly the best. The staff at this co. Takes care of us vets.

William ** was professional, helpful, and easy to communicate with. He walked us thru the process and presented everything in the bottom line up front style I'm accustomed to. We had a horrible experience with Mr Cooper our previous mortgage company around 2 years ago...for some reason, Newday was not available in OK at the time.

They were very thorough and professional with the whole project. Even made sure I had all documents they needed and explained why and when they were needed. I am pleased to have had them help me through the whole process. It (the process) was quick and painless. After a couple of questions they went to work FOR ME!!!

Everything went ok after I was told that to get the rate that I was told when I first applied they didnt tell me until most paperwork was finished that I had to pay 1 point to get rate I was quoted. If I knew that in the begining I would have stayed with my old mortgage co. Costs would have been less.

We cannot say enough good about your company and Lisa and Remy. As a disabled veteran I really appreciate the way we were treated and them making everything easy as possible. My wife and I both thank Newday USA for their service. Sincerely, Bill and Sandy

From selling the house to purchasing a new house went quite well. NewDay USA keeps in contacts of what needs to be done up until the days before of closing on the new house. Keeps me informed of interest rates. Thank you so much for the smooth transition.

NEWDAY USA refuses to pay my property taxes from my escrow account and has LIED to me numerous times over the past 60 days, they even gave me a bogus check number that they said was sent to the Assessor's office for which the Assessor's office has no record of ever receiving. THEY LIE and DO NOT HELP VETERANS!!! DO NOT USE THEIR SERVICES.

Jeff is a GREAT Sales Representative For New Day. He came through when I needed it the most, AND HE CALLED ME!! Paperwork went by so simply this time with this Company as it was a Refinance for the second time... I just had to be impressed with him.

My spouse and I did a refinance. The process was very smooth, and our Account Executive Zachary was very courteous and professional from beginning to end. We are highly satisfied with the refinance process and NewDay USA. I highly recommend all veterans to give NewDay USA an opportunity to assist in you in your mortage needs. Thank you NewDay USA.

I want to thank you for the VA Home Loan. It has helped to pay off some bills and help to get a reliable vehicle for myself. We are doing some repairs on our home and the loan allows us to much needed repairs and upgrades. I would like to thank Benjamin ** for making the process go smoothly and keeping me informed every step of the way, he is a valuable asset to your organization.

I have already recommended New Day to my former co-worker. Sarah ** was extremely helpful and thorough throughout the entire process. She consistently updated me on a regular basis by either email or phone. Makes me wish that I had another house to refi.

I went with NewDay because I am a veteran and I wanted a lower interest rate. I also wanted to get rid of Mr. Cooper who held my mortgage before. They went out of their way to cause me problems. New Day was very helpful and did everything they said they would.

My overall experience in working w/ NewDay USA concerning my recent home refinance was Outstanding. This is mostly due in part to Mr. Xavier **, assigned as my customer service rep, being totally engaged/ focused, patient and extremely helpful in the process. Mr. **'s diligent work ethic and professionalism are the hallmarks of his exceptional personality, and he was a pleasure to work with!! Thank you, VR/ Timothy

My husband, Francis **, and I, had a very positive experience with our recent refinancing of our Home Mortgage with New Day. Our New Day representative, Joseph **, was extremely helpful walking us through the process step by step. He always answered any questions we may have had with good information, patience and a caring attitude. We were able to work out a good interest rate and to pay off high interest credit card debt, by utilizing home equity. Through the appraisal process we learned the increased value of our home since our original purchase in 2017. Thank you New Day, and thank you, Joe, for your good work on behalf of military veterans and their families.

THIS TOOK WAY WAY UNORGANIZED. WHEN I CLOSED I WAS NOT MADE AWARE OF THE CLOSING DATE. Other than having to explain the same thing over and over and over to these loan officers like asked and answered I literally had to justify my credit cards 3 different times why was the first time not good enough it took way too long. Also on the night of the closing your man left the office and did send my title company all the needed documents to close. I don't you people really gotta fix your customer service habits, develop a culture, not this crap we had to deal with. I WILL NEVER USE NEW DAY AGAIN FOR A LOAN UNLESS SOMEONE CAN EXPLAIN TO ME WHY THIS WAS ALL JACKED UP. Absolutely below the standard Admiral Lynch. THANK YOU FOR the mortgage but get it right please gosh.

Excellent service, very professional yet friendly. Colin ** and Emily ** did get a great job getting our mortgage approved. We had a previous mortgage with New Day and they are very helpful to veterans. They are also very respectful of veterans.

Sir. It was a pleasure doing business with NewDay. Everyone was very nice and helpful. I would recommend NewDay to all my friends. Nicklas ** is a wonderful person and a gentleman as well. Albert **.

The representatives I worked with were knowledgeable and friendly. Always willing to address my questions and concerns. While I recognize that COVID restrictions effected title company response, I felt that you (NewDay USA) failed to exercise followup with them. I had to contact a title company here in Alaska to get the process completed. Applied in Aug 2021 and closed Feb 2022. I continue to receive weekly solicitations for refinancing.

The communication with New Day personnel was regular, professional and ensured all of our questions were answered each time. The process was organized very well, and the only hiccup was with the title company, not with New Day. The notary who came to our home was extremely pleasant and knew the process well. It was smooth and quick. We are impressed. We should have done this months ago. Thank you!

We were very pleased with our experience, everyone involved with us was very helpful and knowable. Alex and Josh went out of their way to make sure all our needs were meant. We would not hesitate to endorse or recommend New Day to our family and friends.

The process started out on 11/15/21 with a phone call from our Account Executive. He stated “the Admiral wants you to know that there will be no out-of-pocket expenses” and told us the documents he needed. I stated that the reason we didn’t complete doing business with New Day before was the representative before went on vacation and the process stalled as no one else there could continue the process; he stated he was sorry for that and someone on his team would always be available to keep the loan moving. Within the first week we were told that WE needed to pay for a “termite inspection” and a water test. When I questioned it I was told if we didn’t pay, it would delay the closing by weeks!

Took almost Two months, because of the delay it costs us an extra percentage point. We think our Rep was inexperienced, like maybe it was her first one alone. Once the delay was solved it went a lot smoother. Thank you

Two weeks ago today I signed closing paperwork. I have not been contacted by Vice Admiral Lynch, or his crew regarding the noble cause of my cash out proceeds. Interrogative Vice Admiral. Turn to, continue ships work! Req ack OS1 **

When I first called I was given a lower rate than what my current loan was (3.75). Then it increased during the process and by the time we closed the loan I was paying 4.1. It increased twice during this process.

I found the process slow from NewDay and VA. Especially when I already had existing va mortgage. Requests of va paperwork was hard since husband was deceased and discharged in 1951. Didn't quite understand underwriters process. Seemed to ask duplicate questions.

We have worked with other banks in financing homes and the experience with NewDay has been the best. Your people walked us through the process every step of the way. We would recommend NewDay to anyone looking for a VA Mortgage.

Very smooth process! Saw an add on TV, and decided to see what NewDay USA had to offer. I could not be happier! Thank you for making our loan happen. I will share my experience with my family and friends.

I was looking at options to refinance my home and take out enough funds to pay off my debts! I reached out to New Day! After running the basic numbers New Day helped arrange for an updated inspection and evaluation of my home which as it turned out the Home had doubled in value over 3 years! What a blessing that was. My wife and I were able to borrow enough funds to pay off all creditors and still have $18,000 leftover for us to begin our new path to retirement and far less stress owing No one. What a feeling to realize that all debt was paid off after all these years!

Sarah and Danial were kind considerate and patient through the whole ordeal. I did not have a computer which made it difficult for me to send paperwork back and forth in a timely and accurate manner but they made sure it got done in a timely fashion even with my errors and delays.

My loan specialist Brandon ** was always in contact with me. He was truly a little great asset to my success in this VA cash out! Thank you! I would suggest New Day to any of my veteran friends and family.

This was my second refinance with NewDay USA within a year. Chaz ** was my primary contact and like Al ** on my first refinance was excellent in staying in touch and providing help and timely suggestions, while pushing to get the info I needed to provide as quickly as possible. When I was contacted before my second refinance, I had already been contacted by several other companies with similar rates, but even with the VA points I had to pay again, I had high trust in NewDay USA. Thank you for your service Admiral and for the great team and service you provide to vets!

From time I was first contacted by New Day to closing I felt supported and well informed. Production of necessary documentation was almost painless. Explanation of steps required and progress made was very helpful. Both the loan officer (Kyle) and main processor (Remy) were knowledgeable and displayed an eagerness to work to secure a successful outcome. We had a construction delay (roof replacement). Appraised value was below original offer price, but sellers were willing to negotiate new purchase price for a substantial discount. Rapidly rising residential market made pricing uncertain. We feel that we paid a fair price due to new roof installation. Sellers received appreciation equal to local growth rate. Win-Win.

We worked with Xavier ** and he was amazing. He was always available to answer any question day and night. He was so helpful and considerate. The process was easy and quick as well. We would definingly recommend New Day to our family and friends.

I am extremely honored to be a customer of Newday Financial. It is through your Company that I have had the great pleasure of meeting via phone conversation and emails a person on your staff that has helped me to achieve many of my goals in life! First of all owning my own home, meeting all of my financial needs and so much more! I cannot thank you all for what you have created in me and the happiness in my heart. Newday Financial is indeed something I never expected upon joining the military and making it my career. A wealth of friends I have yet to meet, all of whom have vested interest in seeing that the American Dream can come true with the right direction. You have bestowed upon me a piece of the American Dream I never thought that I could obtain.

A very nice experience dealing with Newday. All went smoothly. The closing date projected on the outset of my application was met exactly. We were happy with the closing process in that the agent was very knowledgeable of all the documents.

The agent was knowledgeable and professional through the entire process. Myself and my spouse could not have asked of anything else. Would recommend to fellow veterans and colleagues. If you're looking to refinance your home look towards NewDay USA.

Andrew ** and Katie ** were both extremely professional, courteous, respectful, approachable, and very, very responsive to ALL our needs. In our case, this was a new build with multiple escrow slips. They were always positive and supportive. In Katie's case, she formed an unbeatable team with our real estate agent to keep the ball rolling and to keep pressure on where pressure was needed. Andrew was there for us when we considered an alternate lender who was offering a lower rate. He matched the lower rate and reduced our closing cost fees as well. He, along with Katie, went well beyond the call of duty. Our loan has closed and we are now enjoying our new home. The service provided by these two NewDay USA team members reflects greatly on themselves as well as NewDay USA itself. Thank you for providing such great service!

The process was easy and painless. Everything was handled by my Account Executive Brandon **, went above and beyond. I've used some of the larger companies in the past and they were slow and did not want to do much. I will definitely recommend New Day USA to my Veteran friends and family!!!!

I am a repeat customer. The first time I did a streamline loan a couple years ago with Curtis that was a great experience. This one however was not so great. The loan servicer was nice enough, polite, professional and courteous, but seemed like this was his first time doing a loan. There were items that were not correct on preliminary documents that I was told to just sign, I called out as being wrong, I objected to the practice of signing an incorrect document. Still I was made sign and the issues were never fully corrected even through closing. Math was right but verbiage was wrong.

Everyone I talked with was very helpful and accommodating. My only complaint is the length of time it took to finalize the mortgage. I understand the VA can be difficult (believe me, I understand) but the length of time it took (9/9/21 to 1/25/22) was ridiculous.

Very professional and truly showed much care in helping to get us a great package to help us refinance our mortgage and pay down some bills. Truly went above and beyond, to make sure each step was correctly done, and helped us work around obstacles that came up. Both Sam and Kyle, made sure they stayed in touch with us, and walked us through the process from start to finish. Most definitely will recommend New Day to others.

Told what I wanted to do, did not listen, just pressed on, was given a APR, then it went up, then because of their slowness it raised again. In the beginning of process calls and e-mails response was quick, when I started questioning rates and terms, it would take days for a response. For the vets? But the max out every fee than can.

Sara **, my representative walked me thru every stage of the process. She led me to the VA for certification. We did have a slight snag when the VA was slow in approving a closing date. That was resolved and closing went off without a hitch. I would recommend NewDay to all my vet friends.

My experience with the staff at NewDay is best described as "unprofessional" and very confusing. As a retired Navy CPO I found the degree of help needed for someone with limited technology knowledge and a lack of understanding the various online forms and other technical issues was very lacking. When I specified that my wife was not to be part of this loan due to her being in a nursing home and can't have any assets, the day of the closing the documents I was asked to sign had my wife's name on several pages. I told Mr. ** that if my wife was on this mortgage and is considered to have any assets the state of TN can put a lien on my house and in the event I predecease her my house will become the property of the state. Yet, your staff insisted that she would not appear on the title and would not be part of the closing.

It was a professional experience and I would recommend NewDay USA to anyone looking to re-finance their home. Jacob ** was the person who helped with my re-finance and he was very professional keeping me updated throughout the entire process.

I was very pleased by the whole process. I don't see any way that my contacts with New Day could have gone better. I appreciate very much the efforts your personnel put forth! I especially appreciated their patience as I do not hear well. ---- Thanks. ---- R. **

I was able to get into a great home fast and painlessly. Great people to help when needed. I was able to get a hold of them if any questions came up, or worked out any problems that might come up. It was great working with New Day and would tell every vet to use them

From the start Joshua ** was cooperative, informative and helpful. The whole process was quick and easy. I couldn't be happier. His requests were right on target and he never let me down if I requested some assistance. Thank you Josh for being the professional that you are.

The advertisement says ease to refinancing your VA claim. We found that was not the case. The underwriters did not understand military documents such as LES, civil service pay statements, and other required documents for a VA loan. After submission we then had to explain what that meant. There was also a constant request of additional documentation. Original closing date passed and then there was a lack ot communication. This required me to reach out to the lead loan advisor to get action. This was after making several phone calls, emails, and text messages.

The refinance was long and complicated because of things unconnected to New Day. Nevertheless, it was completed despite frustrations. I felt that Tyler was exceptionally empathetic despite all of roadblocks created by events beyond his control. He deserves to be commended for his patience and perseverance.

I am thankful I was able to refinance my home, payoff some debt and begin some home improvements. However, I was completely dissatisfied with the process and the time it took to complete it. It took 65 days to close the loan on this refin. It took me 38 days to close when I brought my house. The process took so long, it exceeded the 45 day rate lock. My rate went up higher than when we begin the process. That difference will cost me over $28,000.00 over the life of the loan.

Overall I was satisfied in that my loan liaison seemed to keep on top of things. Only two issues. One being that I was instructed by one of the people to contact FHA as there were some issues with the title work. That didn't seem appropriate and when I contacted the FHA I ran into a dead end and was told that's not normal. Eventually it was resolved. Second, the closing costs on the loan were exceptionally high compared to other VA approved lenders. That was VERY disappointing as a Veteran. Unfortunately I didn't catch that staggering amount until the final phases after appraisal and inspections.

I would like to thank Usher for a outstanding and professional job, he was on it and kept me on my toes. I am just glad I was able to find all the paperwork he needed to do the process. It was a smooth operation. Thank you New Day. My wife was will please about everything and easy to understand the process.

Our Loan Officer, Temi, was exceptionally helpful and was very responsive to our questions. Although the process took longer than expected, due to repairs that needed to be done, overall it went smoothly. I would highly recommend New Day to our friends.

Loan Representative Cory ** was very helpful in working with us through the process. Mr. ** kept us informed on the timeline and process. Complete honesty regarding the rates, and appraisal for our home were accurate and we appreciate the candor and not trying to oversell.

Liam my rep was GRAND and is an example/standard for how people should work professionally, interact with others/customers and took complete ownership. I know I was not his only customer but when working with him I almost felt like I was. The Whole team at New Day was grand also. I could not have asked for a better experience. I will refer all my Vet friends and my son when he goes to get his 1st house.

There were times when we were frustrated with the proceedings with our loan application. This had to do with the request for the “ insurance binder” on our townhouse. We provided the insurance information and your loan people still required a “insurance binder “. We never had to provide this with any other mortgage company and no one asked for any such paperwork. This caused a one month delay in the closing for our loan.

I dealt with Connor at NewDay. Was very helpful and extremely patient with me whilst I compiled the documents necessary to complete this refinance. I will be saving a ton of money thanks to New Day. They were extremely thorough.

Alexis ** did a fantastic job, kept me informed of progress and answered all my questions. We had to wait almost 2 months for the appraisal, but Alexis was patient through the entire process. Great job! Thank you very much.

Overall experience was okay. Problem was with department handling the cash portion of my cash-refi. The week after my closing they kept requesting checking account routing and account number because the account number was inputted with one digit off. The agent handling my cash-refi wasn’t allowed to provide the correct account number. Then they wanted a voided check. I explained I didn’t have any as I don’t write checks. Then they wanted my bank’s instructions on how to wire transfer cash to my checking account. All of this could have been avoided if I was asked for all of this information to have been asked for at the beginning of the process instead of waiting until the end and stressing me out. Also they shouldn’t piecemeal requests for information.

The service was fast and provided clear instructions for the refinance documents. The loan officer in charge of the procedures was very helpful providing fair and accurate information. Delivered instructions, answered all the questions asked and stayed connected with client until the procedures were finalized.

Everyone was very nice & helpful and made me feel special. They explained what was going on, how to fill out the forms that were emailed to me and send them back. I would recommend NewDay USA to all veterans who want a new home or to refinance. THANK YOU.

Joseph did a great job and he was very helpful, when it came to refinancing my mortgage. He was knowledgeable on refinancing, pleasant to work with and patient. If I had to recommend a veteran to a mortgage company, I would recommend them to NewDay USA. Thank you very much for your help!

This was a really smooth experience. The portal made it easy to move necessary documents quickly, and Daniel ** was always ready to help, promptly returning our calls and keeping us informed about what we needed to do and where we were in the process.

You are more than welcome to call. IT seem that both gentlemen that was working with us don't know what they were doing was running us around too much when it came to getting up our people work sending in unnecessary stuff and not being direct in what we needed to send. Every day it was something different

Glad it was accomplished but it seemed longer than expected. Over 3 months and not sure why it took this long. Part of me thinks it was not the account rep's fault but the underwriter not asking for the info needed all at once but dragging it out.

I am a retired USAF officer and have been a Realtor for 8 years. I am extremely familiar with the lending process as I have used dozens of lenders to help at least 100 clients with loans. Let me begin by saying NewDay was very friendly. Every time I talked with my loan officer or a supervisor, I was treated kindly and with respect. My initial call to NewDay was good and we started off on the correct track. The appraisal was ordered in a timely manner and I thought all was well. The appraisal took a month to get back to NewDay and while this is slightly long, appraisals are often out of the lenders control so no ding on NewDay. My dissatisfaction was due to a few issues.

My refinancing my mortgage thru NewDay could not have gone any smoother or better. My representative that I worked with was Corey **. Corey was awesome to work with, he was very professional and always explained all my options to me precisely. Several times I had to contact him with questions and if I had to leave a message, Corey was very prompt to return my call. Corey was a delight to work with and represented NewDay most admirably. My wife and I are both thrilled with how everything turned out!!!

We have had nothing less than outstanding service with all of our New Day Refinance Loans. This is due in large part with our numerous interactions with Account Manager Corey **. Corey has spearheaded 4 separate New Day Refinance Loans for us during the past 10 years. Corey's no-nonsense attitude coupled with his prompt and courteous service is refreshing to experience at a time when due diligence and courtesy are more often than not, non-existent. Admiral Lynch and his corporate officers should be apprised of the professionalism demonstrated by Account Managers like Corey ** that represent them and New Day USA.

Our representative was Joshua ** who was outstanding during the whole process. He always returned our calls and was very attentive and made sure we understood and agreed to everything. We were able to refinance, pay off large debt and get cash back and best of all, our payment was lower than the original FHA loan we had. We are very satisfied customers and highly recommend New Day.

We worked with Katie and she was so patient and kept us up to date on everything. We are in our 70s and are not computer literate. She always had a smile (even though we could not see her) and always so pleasant. It was hard to give a rating on the loan officer because we had 3 different ones. Thank you for completing our loan. It was not hard.

A great experience with Colson **. I always received timely information from him. He was accessible and always followed up on phone calls. Colson kept me informed and was a pleasure to deal with. Based on my experience with him, I would recommend New Day to others.

Kirk ** was an overall great loan officer to work with. He was patient and helpful and we even ended up with a better rate in the end than what we thought we thought we were going to get and they did us beyond right on the loan fees. The glitch came when we wanted to use a local title company and a mobile notary/signing agent that we had used on another loan. On the day of closing, the signing agent said the title company had told her that we were going to be responsible for her fee. We reached out to Kirk because this didn’t seem right to us and prior to her coming, no one had disclosed this to us. Kirk told me, “No it should not be the case. She should be paid by [the] title [company] directly. I’ll try to make sure it gets taken care of. Either way we will work it out.”

professional, they know their business. Thanks again.

I have refinanced twice with New Day and I don’t believe you can find an easier process with any other company. You never leave your home for any of their requirements, to include closing. In my opinion New Day is a first class operation.