NewDay USA Reviews

Excellent review, everything went great with the new mortgage and all the procedures/paperwork. Kudos to everyone for helping make the transition smooth. Thank you once again for everything. I can highly recommend the company to anyone and sure they would have a great experience like myself. Nice to know all veterans are taken good care of and in a timely manner also.

I have received many letters from Newday and ignored them. Finally opened one and read it. Called and Tristan ** was the representative who helped me. This program is amazing. And I couldn’t believe how fast everything went through. The program is wonderful, Tristan answered ALL my questions and keep me informed as we progressed with the loan. I will recommend NEWDAY, to all my friends. Thank you.

Quick, fast, and easy. Loan associate was easy to contact and answered my questions. Overall very fast loan time. It was a great help to reduce my bills, pay off debt, raise my credit score, and have a little extra money in the bank. I was able to quickly upload documents on the website.

I was unhappy with final amount, because I was sure I made it clear I wanted $20,000 cash at closing. I only received $8294.47. I had questioned the the amount at one point when it showed around $18,000, and was assured it would be more at closing. I believe Julian must have forgotten that conversation. This miscommunication is my only complaint, everything else about the process was fine.

My experience with New Day Financial was HORRIBLE! Long delays and excuses. Colten Parker-Cross Drawbaugh. Yesterday this happened with Colten VP of Customer Service…He wrote my account number incorrectly, called me to tell me the wire transfer wouldn’t go through then said he would call me right back once he realized he substituted a 6 for a 0. That was AFTER promising me the transfer would be in my account 5/27 by 5:30 p.m. It delayed my mortgage closing and cost me a ton of money and stress.

The worst experience in obtaining a loan we've ever had. This is NOT the fault of New Day employees. They did everything they could to get the loan approved by the lawyers. We missed two attempts to close waiting on these people to agree to the loan. Problem: No communication between people receiving the loan request and lawyers reviewing the request. No sense of urgency; VA personnel/departments do not use the same computer systems/apps. Obvious they are not there to help home buyer thru the process. The whole process is broken. However, I can only say good things about New Day employees attempting to get information, provide information, and stay on top of the VA employees. They had to be frustrated but didn't show that to us. Someone needs to fix this VA broken process. Just being on the same apps would be a great start. Contact us if you want more information.

To get equity from home, pay off debt, and some extra to extend bedroom. There were some bumps in the road, but Brandon ** did an excellent job getting over those bumps, one was military status, the second issue was the appraisal which did not help us but after they investigated, he was able to get a reappraisal, and lastly the notary did not show up on time, he was able to get rescheduled.

Tried New Day 5 years ago, and was declined, even with an 800 credit score. Attempted again 3 months ago. It took way too long, two separate contact people, after almost 3 full months, finally went to close. The 1st contact, disappeared, without any notification to me at all. After not hearing from anyone for over two weeks, I was finally contacted by the 2nd customer service person, and was rejected again.

Antonio and the New Day team are great to work with. As first time customers my wife and I were and are extremely happy with the process. We tried working with others that promised they could help only to tell us no after starting the process. Antonio never made a promise. He simply said let me take a look and when he returned to the call it all positive.

Your help and support is greatly appreciated. The process was timely and the support through the process was very professional. The contact person, lender, Appraiser and Termite agent were all timely, professional and kind. If I have any other questions or comments, it would simply be, Thank you for your services and help to the Veterans and their families!

Was very quick and easy. Our representative was Excellent. His name is Thomas **. He was very thorough and always kept us informed. We closed in 3 weeks. It was a joy to work with him. I will refer anyone who is looking for a VA loan to use New Day.

This has been a pleasurable experience. I’ve never had a financial institution contact me to help keep our mortgage affordable. It was five star customer service! It was a smooth painless process. You constantly keep us updated throughout the entire process. Thank you for your continued support of service members.

Ben ** was great to work with, the process was not only explained clearly and any questions were answered promptly. The entire process from open to closing was extremely quick! The team that we worked with was not only quick, but extremely efficient. I would recommend NewDay to anyone looking to refinance or do a cash out loan. They are extremely professional and courteous in their support of veterans working to get out of debt, refinance or to put some money back for a rainy day!

New Day lives up to their reputation every day. Our experience was the best we ever had and we've purchased several homes and refinanced along the way. Jack ** was the most professional and thorough representative we've ever had the pleasure of working with. Start to finish it was a positive experience.

Contacted us to lower our rate from the original loan. Dropped rate by 1.3/4%. Lowered monthly payment. Process was quick and we did very little on our part. Closed when predicted. Made us feel like they were looking out for us and letting us know when they could save us some money.

New Day was an excellent experience. Mortgage broker walked me through the process from start to finish. We worked the best outcome that benefited my goals. I would recommend this company to anyone! The process was smooth and without interruptions. The mortgage broker was quick to answer all my questions and returned my calls immediately, definitely a great experience. I doubt another company could do the same.

Overall great experience. Brandon ** was very helpful. Made the process rather smooth! Only negative was my title was tied up in Title Review for over a week i believe and it made my closing later than originally forecasted... Overall very positive experience!!! Brandon was VERY responsive to my questions and very professional.

New Day and the representatives I worked with are the best in the business! From start to finish, every person I spoke to and all of the correspondence was punctual and easy to follow. I would recommend New Day to anyone and everyone as their "go to" company when financial matters need to be addressed.

I worked with Colson B on my refi. All my past debt was paid off and lowered my payments. He was kind and patient. Newday helped my family and I catch up on home repairs that have been neglected due to past debt, we're taking our first family vacation in 10 years. Thank you Colson for making this happen for my family. We have freedom now we've never had before.

NewDay USA is amazing! My loan officer, Matthew ** is the best! He was extremely helpful throughout the process. Always in communication with me, keeping updated on where I was in process and proactive on things that may be required by underwriting. We really needed to refinance to help out with a medical condition and NewDay USA came through. Thank you for your help!! Theddis **

Agent Lionel ** was very informative. Making the process very easy. He stayed in close contact and quickly answered phone calls. His guidance was of great value and paved the way for a smooth Home loan closing. I would recommend New Day Mortgage co to anyone interested in home purchasing or refi of an existing loan.

They listened to what I wanted and worked with me. Very friendly and quick to respond if I had any questions. They were very patient. Great customer service and loved the day to day contact. They didn’t forget about you and thanked you for your service. They seemed to care about you. I would highly recommend using them.

We are very happy doing business with NewDay USA. Our agent made the whole process very easy with no stress. Our agent was very professional and we would highly recommend NewDay USA for any of your home needs..

I’m in shock & awe at how quick you made this process. Andrew T. ** was wonderful with his calm demeanor & full knowledge of the VA system. I’m sitting here today mailing the payoff checks out knowing from this point on, I finally have the chance to get ahead & actually have a savings account that will grow! Thank You Andrew **, Carmen ** & the entire NewDay team for an easy transaction & changing my life!

Every aspect of the process could not have been easier or more pleasant. All of the employees or contractors were fast (prompt responses by phone, text, or e-mail), accurate, and courteous. Thanks to everyone in the process. I would recommend NewDay financial to anyone eligible for this service. Thomas (gil) ** Usaf (1971-1975).

Brandon was great helping us refinance our home to get cash out. He was the reason we really went with new day and was awesome at communicating and keeping us involved throughout the process. The loan process and ordering the appraisal went really fast. I think this was the best home lending experience I have ever had out of 6-7 home loans. Would promote him!

It was my 2nd to refi with New Day. I am a Vietnam veteran in '73 for operation Eagle Pull...We were deployed towards Suez Canal "Yom Kipper"...greatly relieved that the tide turned and we were diverted back to our original position. Sir, I was an "active 81's platoon. Reenlistment into JAG. Your direction into helping the veteran community brought me back into the path you chose. I ran for US Senate for WA...only spoke the truth, the reason I have written what you are reading, Admiral.

Gabe ** and Hunter were absolutely OUTSTANDING!!!! They were there when ever we called. They walked us through everything {we're not techies}. They are pure treasures. They were polite, respectful, calm, all in all just perfect in every way. They are a great addition to your company. They are definitely keepers.

Got our mortgage through NewDay but after refusing to refinance from 2.25% to 6.5% they sold our mortgage after telling us when we originally financed that they wouldn’t. I wish the leadership would look into this and stop saying we are here for the veterans until it isn’t so.

We worked with NewDay representative, Dylan J. **. We felt Dylan did an outstanding job and was available at odd hours to provide information and complete the loan. We are very pleased and plan to do business with NewDay USA in the future and recommend them to others. Thank you.

From day one, NewDay USA could not handle my escrow account, totally incompetent. They could never seem to do the simple task of knowing what my insurance and expenses were and tailoring that to my payment so my escrow account would be right when they were due. Now they have sold my loan to freedom mortgage and prior to selling my loan inadvertently paid a $5200 Insurance bill to a company I have canceled. I am still in the process of getting my refund and all seems to be going well with the insurance company after a three way conversation with new day and the insurance company I have canceled with. New day admitted the wrong payment was their fault and made it the wrong time due to an incompetent staff. I would never do business with NewDay again, and hopefully I will be thankful that they sold my loan to freedom mortgage before this is all over!

Processing of my loan was conducted very professional, patiently and with courtesy. Mr. ** my loan representative was very professional, tolerant and personal oriented. Very thankful and bless that I am a VETERAN with 35 years of service -and recognized. Admiral Lynch and staff you all is doing a Superb Job! Again I want to SAY Thanks for all you DO. Please continue with progress.

The experience first time home purchase was challenging and worth it. Thanks Dillon **. I closed 12/20/2024. My home will be the first of three my future plans with your organization. I will refer other veterans to NewDay as I was referred by my brother Maurice **. Thanks a bunch.

This was my request to lower the interest rate on my mortgage loan. The whole process was quick and easy and all my questions were answered immediately. Everyone I spoke to was very courteous and respectful. I have thoroughly enjoyed doing business with NewDayUSA. My closing went very smoothly and on time as promised.

Matt is an excellent customer service agent. He helped me every step of the process, and answered every question I had. He has the patience and support for me. At the start of our conversation, I was not sure about changing my mortgage company, which was Navy Federal, but he assured me that it would be good for the loan to pay off my high credit cards that I accumulated over the years.

I have had several VA loans in my 75yrs. This has been the most expensive I have ever experienced. Every week or so I have been requested to go thru another inspection and repair. We got a VA loan 5 years ago on this same house and did not go thru this much anguish and frustration and expense. We were told that we would wind up with $10K in the bank but only got a little over $4K. Plus the payoff in bills was supposed to be complete but several checks was less than actually less than owed an we did not charged on them. I have left messages for Blane ** and he is busy and have not gotten a call back yet. He usually calls back promptly.

New Day USA is a God Send! I especially want to thank Daniel Elliott **. Daniel was Professional, Respectful, Expeditious and Concise. He was personable and a Joy to work with. He would be an excellent trainer! We can't Thank New Day USA enough! No other organization would have afforded us the generosity you have.

Dr Sir. From my first call, your people have been above board with me and worked to make the process as painless as possible. Any veteran would be foolish to use any other loan service. I wish to thank you for making this service available to veterans and also wish to thank you for your service to our country. SSG. Shawn **.

Great experience, fast and easy smooth process. Thank you to Brandon L. This guy is amazing and stayed in contact with us about every step that was taken. We are beyond happy with everything. We will stay with them forever. They know how to treat our Veterans and will always be there for any questions or concerns. Thank you to everyone involved!

We had a great experience with NewDay USA. Our loan officer Steven ** was on top of his game. Even our realtor gives him kudos for keeping her informed. We have no complaints of any kind. Steven called me almost everyday with an update and explained to me exactly what I needed to do to move the process forward. We stopped by our new (old) home in South Georgia today and thanked God for this new place to live. Thank you so much, sir.

This was the most easily buying experience I have ever had. It only took about a month to accomplish every thing I needed to do. Talking on the phone with Blake **, my Account Executive, who was outstanding, and a little computer time was all I had to do to furnish them with all the documentation they needed. Blake let me know everything that was being accomplished and where we were at in this process. I have recommended this to some friends and it has changed my way life. Thank you very much for all the help your team provided me and my family. Roger **

We encountered several projects along the way and many of them could have been prevented by doing the simple things like entering all of the income in the beginning rather than waiting to tell us our income didn't meet the requirements. Not to mention telling us the loan would pay 2 days after closing even though my state has a 3 day waiting period.

I was very pleased with the process. Our loan representative Richie **, was very good and he helped us out all along the way with keeping us up to date on information of where we were in the process. We were on vacation for 12 days during the process, but we were able to keep in touch with Richie.

To be a part of New Day has been a learning experience for our household. We were treated with respect and led into a new venture we never expected. We would recommend to anyone who wishes to better their lives to go forth with this program and enjoy the rewards that comes with trusting those willing to help!

Phil ** was completely thorough and professional throughout the process. He communicated with me very well, and had all of the answers. I highly commend his work. The process did take a little longer than initially planned for but that was not his fault. He always communicated with me about how every step was progressing.

A pleasant experience working/coordinating with motivated professionals. Stephen ** kept me informed of the ensuing process every step in the process as well as what to expect in the upcoming steps. I appreciated being kept informed. He responded to my calls/emails typically w/in 24 hours and is very knowledgeable about your company. He managed to persuade/convince me to consider giving up my 2.25% rate for a higher rate; however, with the option to reduce my rate in future and with a boatload of cash to pay off credit card debt. Retirement is looking more doable in the next several years now, without that burdensome debt around my neck. Thanks NewDay USA.

My experience with New Day top notch. Your Account Executive Nigel ** was professional and courteous and helpful during the whole process. Everyone that I dealt with at New Day was courteous and extremely helpful during the Loan process. I would recommend New Day to any of my fellow Veterans.

We were given closing date, it was changes again twice with no explanation. In addition I feel that the closing costs are to high. I have closed on several loans and never paid that much. Other than that the process was smooth and without any further issues. No further comments are necessary.

Had outstanding service. Brandon ** is outstanding with his help. Had a terrific experience, we got ourselves out of debt with your help. I would recommend New Day to any veteran who needed a little help. I can't thank you enough for everything you did for us. You all really care about vets and you are a outstanding company. Many thanks.

I had a great experience with New Day USA. This was not the first time I used them. I would use them again if would ever buy another house. I always recommend them to my friends that are veterans who are buying a new home. I feel they are a great service for veterans.

Dear Admiral Lynch, This is the second time I’ve used Newday. Cole ** was very professional, quick to answer all my questions and very courteous. He always got back to me in a timely manner. I will recommend Newday to all my fellow, retired military friends. Thank you so much for making this a problem, free move for me and my family.

We found Stuart to be informative, patient, knowledgeable and very positive during our interactions. He kept us informed through the entire process and continued this manner to the closing. Very grateful and thankful for his work and support. I would recommend NewDayUSA to other veterans wanting to purchase a home through the V.A. You were recommended by a good friend of mine who is also a client of NewDay. He had great things to say about the service he recieved and how well he was treated. He was right. Thank you NewDay for everything.

I needed to refinance my debt due to scams. New Day was recommended to me as a Vietnam Vet. They took care of my every need. Was so easy to deal with. They even did the closing right at my kitchen table. They took care of all the details. A big thanks to Lidel ** for making this so easy. Couldn't be happier.

They were very responsive, Dan with NewDay called us within five minutes of us clicking the "submit" button on their website to get a quote. Dan was extremely helpful, and professional during the entire process. By the time the process was finished, when we called him, it felt like we were calling a friend. During our initial call, Dan told us he would be our only point of contact, and this turned out to be true. Not only did NewDay refinance our mortgage, but Dan also explained their "three-year plan," which sounds fantastic, and we plan on doing it. We are so grateful for his expertise, and his patience, as he was always willing to work with us and explain complicated things so we could understand them, no matter how many times we didn't understand. Definitely recommend NewDay USA.

Phillip ** has been great - mortgage has been closed and I set up autopay BUT I still have one thing that seems to be a problem with someone failing to complete the final checks I need in order to finish the financial problems I have incurred. When I ask about checks a lot of pointing fingers and blaming someone else. If this is not done quickly, I stand to lose thousands of dollars all because no one wants to do a simple final task. Everything went well except for this and why, I don't know and no one wants to take responsibility. It's always someone else or a different department. I need my checks ASAP, THIS WEEK.

The process started out fine. After that it was shocking to find out that a survey was needed after all the paperwork on the property was sent to the loan officer. The legal description was accepted and approved through the city and county on a property split well over a year ago. It showed property lines and all the information regarding the two parcels. It costed us 2K to get this loan approved after our loan officer already accepted the first set of documents. After all the paper work was sent in it was difficult reaching Andrew ** to nail down a final closing date. The woman that did closing at our home was outstanding. She was polite and knew her job.

New Day has always been great. So far I have no reason not to trust New Day. The employees that I have dealt with during re-fi's are top-notch, patient and professional. That is why I keep coming back. Ellis did an outstanding job with me this time. It's nice to have an option to do this helped pay off a bunch of bills. No hopefully the interest rates drop and I can get a lower payment at some point!!!

NewDay USA is an excellent service for the Veterans. They were top notch to deal with. Made everything so easy to accomplish. Highly recommend them to any veteran. Applied for a refinance loan and was able to receive it. They even sent someone to our home to close. They lined up the home inspection, the termite inspection and the closing at our home.

Credit card debt too high. Refinanced to get down outgoing money. We were contacted by NewDay about refinancing. Our home had increased in value and we could pay off high interest rate credit card debt. Use of cards due to high cost living. Due to Biden economics. The service supplied by NewDay as always was of the highest quality and first rate knowledge. Thank you.

Our mortgage representative, Walter ** was an outstanding representative of great customer service. He went above and beyond for us in obtaining our loan. He communicated all updates and answered our questions in a timely manner. He was respectful, professional and extremely knowledgeable, always polite and positive when responding to us. The underwriters were thorough and made sure our loan was in compliance with the VA regulations. The Notary selected was excellent and made the closing an efficient and pleasant experience. All in all, we are very pleased with our dealings with New Day USA.

This has been a really easy, comfortable, respectful and stress free experience. Cody ** was just great to work with. Everything went really, really smooth from the initial contact, inspection, appraisal and notary--excellent service. Assisting me as a veteran in getting my home refinanced in such an easy process, meant everything to me. Thank Cody and New Day so much for their excellent service.

It took a while to get this completed but are happy to have finally closed. Thank You Colby for working so hard to accomplish this. We are in a good place financially and look forward to working with you next spring when the interest rates go down. Again, Thanks to Colby for getting this done.

Everything went smoot. Only missed the closing by 1 business day. There were a few hiccups but nothing major. The original loan officer was great. The handoff to the second person was not so smooth. A call and email was not returned requiring a call to the original loan worker. Overall the process was really great!

I am very please with my loan ,,, I would encourage other veterans to get a loan with NewDay USA,, thank you very much. Happy that I receive a loan through NewDay,, and would happy to do so again. Me and my wife think New great. Now with this being said,, once again thank you.

I was then asked if I wanted to do 100% financing or put down 10% and get a better rate. I asked for a few days to weigh the options and I got back to our rep (Mitchell Sinicropi) and told him we would do the 10% down.

I have been lied to and deceived thru this process. Many things were withheld from me that I should have been told about. I have gotten nothing but the run around from Colby. I am very disappointed in the outcome of dealing with your company. This is no way to deal with people.

I would like to thank everyone involved in the process. All who helped were very professional and had my best interest in mind. I pray God's Blessings upon all who were involved. Again I say THANK YOU. Caring, loving, concerned, informative, patience, loving, kind, faithful, joyful, peaceful, there is no law against such things as these.

The two gentlemen we worked with made our new home possible, Andrew ** and D'jon were so helpful and were there for us all the way. The folks we worked with stayed in contact with us thoughout the entire process. I would recommend this company to anyone. Love Love New Day.

We had a great experience with New Day, Brandon ** was great to work with. If we had questions he would find the answer. We had a few hiccups along the way and we got them all worked out. He was with us all the way. Even the closing went great. We want to thank Brandon and his team and all of NewDay for their help. It will make a big difference for us. Thank you so very much.

Your underwriter did not have a clue about HUD 1 documents. Had no idea. I had to show him where the documents and data is found This maneuver by your company cost me $30000. On numerous Times I had to prove something that had already been done. This is very unprofessional because you deal with veterans every day and for the underwriter not to know facts and have the correct information is lacking on your part.

I had a wonderful experience with the process, everyone was very helpful and considerate throughout the process. I thank everyone involved in this process. I will recommend NewDay to my family and friends. Again thank you for all your help. The process was very helpful with my situation today. I can breathe a little bit better knowing that I can get back on my feet without the stress and worry.

Most impressive staff with outstanding work ethic. Could not be happier. Solved many problems. This refi has completely changed my financial position and helped in ways that I did not think of when I started the loan process. I would think the strongest portion of the process is the great staff I worked with.

I am so happy I chose NewDayUSA. They made me feel important and was there for me in all aspects of this process. They made it easy for me. I was worried I would never be a homeowner again. Thank you NewDayUSA. I would recommend any veteran who is interested in home ownership please call NewDayUSA

I was very surprised at all of the additional fees and costs for administrative, title and closing costs for Veterans. Also it took almost 2 months for the entire process. My agent was gone for a week, although I had a replacement it was disruptive. I was told 2 months from closing would be my first payment. I closed 1 Aug.. My mortgage which is 1000 dollars more is a challenge on a fixed income.

I'm very happy with this program. My advisor/agent Dylan ** did an awesome job. His professionalism and thoroughness made me feel at ease. He made sure the terms and options were clearly understood. We had open communication about what documents and information were needed. I sent the stuff, Dylan did the work. He was very available and kept me in the loop every step of the way. He arranged all the inspections and appraisals. The closing was done at my house on a Saturday which kept me from having to miss any work, very convenient. The loan processed and the money was available the following Friday. Great experience, highly recommended.

They were not truthful from the beginning and made it seem like they were trying to help me when they were not. For example, we discussed that I was going to refinance my home, consolidate my debt and borrow $10,000 cash for repairs with an estimated monthly payment of $1,434. Instead of allowing me to borrow $10,000 cash, they raised the fees for the closing costs and gave me the closing costs.

Finally called after waiting for some time and was glad I did. My husband passed away in 2023 and I was left with vehicle payments as well as the mortgage and several credit cards. I was using money out of a life insurance account that my husband had left me to help cover the bills. I really wanted to consolidate things and stop using the life insurance money. I was able to do that and will be saving around $1400/month. Thank you Andrew ** and NewDay USA.

I was pleased with all the assistance to refinance and pay off all my debt. The person that helped me was great. Michael **. I was able to all the paperwork at home. Everyone I had contact was nice and helpful. If I have contact with a veteran needing assistance in purchasing or needing refinance I will recommend NEW DAY to them.

I have only good things to say! Samuel ** did an outstanding job as the Account Executive -- very attentive to my questions and concerns. Gave quick and accurate answers and was always pleasant and ready to help. Best experience I've had so far with this kind of transaction. Thank you! Jan **.

I was offered one program only to be pulled from me and forced to do a full refi with debt elimination. I only wanted refi, no cash out. And kept on getting almost daily calls the whole time with questions or items needed, sometimes duplicate items. I started with one representative, then with no apparent reason or explanation he was replaced with another gentleman.

My NewDay USA loan experience was excellent, and I give all credit to my loan agent for helping me through a very difficult financial situation. If all of your agents were as professional, knowledgeable, courteous, kind, considerate and polite as Samuel Hakim **, your company would always get a five-star review! I was so fortunate to have Samuel as my agent and point of contact for my recent loan with NewDay USA. From the very first day to the very last, I was always kept up to date on my loan status. I was hospitalized at one point during the loan application process. When Samuel called with an update to the loan, he expressed genuine concern for my well-being. I do hope he is being recognized and appreciated by NewDay USA as one, if not possibly the best agent for your company.

They lied to us. They made me get contractors in to do repairs, said they would all be included in the end and would pay contractors and never did. They said they screwed up and forgot to add it in. They cost me $5,800 that I am directly responsible for to pay the contractor that I never wanted to get to begin with. And now the loan specialists will not answer or return any of our phone calls. We are completely dissatisfied with the service that they provided us. The customer service is terrible. They called us every day and now can’t find time to pick up the phone or return our calls and refuse to make their “screw up” right.

Ryan ** was awesome! Professional, courteous, EXTREMELY efficient. NDUSA SAID YES, when banks said no. Ryan continuously stayed in touch with us, "checking in," while our re-fi was in underwriting. Can't say enough about NDUSA and Ryan! Thank you! I contacted NDUSA after seeing your commercial numerous times. And, went for the gold and got it. I would recommend Ryan and NDUSA to any veterans.

Julian Aleksandar **​ was a pleasure to work with, promptly and accurately answering any and all questions we had throughout the loan process. The only reason we gave a 4-star review is because of some problems with outside contractors messing up inspection/treatment schedules. We would 10/10 work with NewDay if we ever need to refinance or buy again.

Great people. Very helpful. Mr. ** was very helpful indeed, he explained everything very clearly and precisely, this is not my first time working with your company. I’m very pleased to have done business with you. I would gladly recommend your company to my friends and family. Thank you.

I have the application as that of a drowning man being pulled from the water. I am very happy with the process and the outcome. My loan executive was the best. This is the way that you say to veterans "Thank you for your service." NewDay came through for me when I really needed help. Now my day is new.

Mr. Colby ** was very knowledgeable in assisting me with my inquiry for a loan. He made the entire process go very smoothly and is definitely professional in his interactions. Not only would I recommend New Day USA to a fellow veteran, I would also try and put them in contact with Mr. Colby ** to assist them.

Our experience with NewDayUSA has been outstanding in every respect! The team of Sarah **, Mitchell **, Steven **, Morgan **, Destinee **, and Donna ** are all highly professional and extremely helpful. From our first contact to our smooth closing, we have been treated as respected and valued customers. We cannot imagine how the process could possibly have been better. We are eager to recommend NewDayUSA enthusiastically to other veterans. Thank you all! As we say in the Navy, Bravo Zulu!

My experience with New Day USA was both imformative and professional. Every question I had was answered. Every concern I had was answered. It was a long tedious process but well worth it. The person handling my application was professional and responsive. Each step was explained thoroughly and easily understood.

I am pleased with my experience with New Day. They were easy to work with and professional and efficient. I would recommend them to anyone who has a similar need. I found everyone who I worked with to be dedicated and knowledgeable. They were awesome. I think that Brandon especially has gone above and beyond the call of duty to help me out and showed extreme patience and compassion for my lack of technical skills with computers. Thank you Brandon and everyone else who helped me behind the scenes.

The process with NewDay USA was wonderful. Our advisor Mitch ** was a tremendous help in obtaining the loan. He always made us feel like he was always doing what was best for us. Our realtor commented on more than one occasion how Mitch was very good at what he does. I would highly recommend New Day USA to someone looking to purchase a home.

I would like to first thank Ari ** for his outstanding help in getting through this. I don't know what happened to him at the end, but he was extremely helpful and, in this process. The Closing person was very great at her job. She was well knowledgeable in the paperwork finish and was very easy to work with. It was an extreme pleasure to have worked with all New Day Closing team.

My loan officer Sara was kind and courteous. She was always quick to respond and take care of business. Fast and efficient. I would rate her 10 out of 10. I would definitely use New Day again and would recommend to any veteran I know. It was a pleasant experience and Sara made everything easy

Two credit card charges were brought to the attention of your representative. They were to be included in the payoff. Your representative never included them in the payoff. I had to pay them out of my own money. Your representative never took the two credit cards as paid by your organization.

I want them to quit sending me garbage every day in the mail. I would never use a company that sends me unsolicited garbage every day. Tell Admiral Hoosit face to get a real job and leave enlisted people alone.

A very long story short. This company failed to pay my taxes on time to allow me to receive my property tax relief I am afforded as a disabled vet. Pay attention all new veterans. With today's economy and the world outside, every penny counts. I guess not to NewDay.

Temi could not have been more patient with us in helping us negotiate our way through this process. He was very knowledgeable and attentive. Verbosity aside, Pam and I feel like we are on more solid ground with our month-to-month finances. Also, our confidence has been bolstered that we understand our property better. Thanks again.

I am very pleased with the service we received when going through the process. Your mortgage officer was pleasant, knowledgeable and very patient in answering all of our questions and concerns. We would recommend this to all veterans and their families. I am glad to have the opportunity to help others who need a hand up.

There has to be a more organized list of prerequisites for the application for the loan. If I had all of the application information at the start the process would have been less in delay in obtaining the extra information at the last minute. The closing was a bit disorganized and the paperwork was rather vague, we had to call for assistance during the closing. I have never had this much trouble in the past with my other closing. It is nice that I have completed the process and started on my home projects. With only a small delay. I hope you take my suggestion for future improvements.

Refinance with cash out could not have been simpler. Matthew **, accout exec. handled the details for us and kept us informed every step of the way. Totally professional and courteous. He gets 5 stars from my wife and I. Highly recommend New Day...I'm a 24 year Air Force vet and they are totally committed to helping the military family. Highly satisfied.

Yes, great service, I had seen some commercials some years back, and a few years later, I received a letter from New Day, so I realized put to them and they responded rather quickly, it took a few things I had to do on my part, but it all worked out.

I was able to refinance and have my bills paid off with money to spare for home improvements. With bills paid off, I have flexibility to improve my value of my home and possibly a trip or some dental work to be done with the extra cash I now have on hand. Without a doubt, an ease to my mind I haven't had in awhile.

We are delighted that we was able to purchase our new home. We could not have did it without your help. Ms. Sarah ** was outstanding!! She was there to answer any questions we had. She was easy to work with and very informative. We thank you and your team for getting it done!

NewDay has help my family and I immensely! The process was not stressful and surprisingly quick... Spencer ** walk me through the process, step by step. He was courtesy and caring. Spencer is a true professional and a credit to the high standards set by NewDay! I really appreciate NewDay!

Brandon made the process a great experience from start to finish. He was very professional and extremely prompt. I would not hesitate recommending this company to family and friends. We were kept informed and up to date during the entire process. Once again thank you. I and my spouse could not be more satisfied.

Refinance my primary home with extra money to do some upkeep. Gabby was quick to respond and had to deal with me while I was traveling for work. Everyone was very professional and helped me eliminate multiple banks and creditors. I look forward to working with them again in the future when my next opportunity arrives.

Refinance is never easy especially when you live in a 100 plus year old house. But we got there and they were with me the entire time answering any questions and addressing all concerns. Shout out to Cody and Ben. They were outstanding especially when I had my doubts about the whole thing. In the end I got a new roof, a new paint job and I cashed out. Just wonderful.

This has been the easiest process out of all the no-local lending companies that we have dealt with. Our advisor was very helpful and kept us up to date as to what was going on all the time. I would definitely use the company again in the future, if needed.

He explained to how much money I would save if I changed my 3 percent mortgage rate to his 8.75. The mailer that I had received was attractive, but when contacted, it became obvious that they prey on veterans. Veterans BEWARE.

Thank you for helping us, we really appreciate all of the people involved with this. Absolutely delightful for us, with no worries because of the team assisting us. I would like to thank Scott ** for leading the group. Again Excellent, thank You! This was a perfect time to complete this for my family, I will recommend New Day to all.

Very fast service. Great communication. Document portal is easy to use even on cellphone. All questions answered. Very competitive fees. If shopping out a loan they will beat any disclosure offer from a competitor. Step-by-step walk-through when signing documents and pointing out any special sections and or rules that pertain to your type of loan, whether it be VA or not.

Had a great experience with New Day and would recommend it to anyone. Completed the process very quickly and had the loan within a little over a month rather than months and months. Great people to work with and all kept me informed and in contact a lot. Knowing what information I needed help make this go quickly. After the process was done I got a call to make sure everything was good and handled to my liking.

It was a very easy and pleasant experience. The person I dealt with was very pleasant and knowledgeable. He explained the procedure and helped me get through any problems that came up. He was very pleasant to work with. I would recommend him to any of my friends. I never thought the process would be so easy.

Anthony ** took ownership of my process and made things very easy. From Start to finish he was right on top of everything. As a result, I would recommend NewDay USA to all veterans that are eligible. I thank you, Anthony, the quality subcontractors and the whole team at NewDay USA.

New Day USA has been absolutely wonderful through the whole refinance process!!!! Our agent kept us posted every step of the process. Made it clear what to expect and what was happening almost daily! Would go through the process again and recommend to family and friends. If you're a veteran, this is the way to go.

This was my third financing experience with New Day and I give it 5 stars again. Excellent communications along the way and he took all the work out of the process. In fact our real estate agent was also duly impressed and she too would recommend New Day to her clients who are looking for VA financing.

Very nice experience, from beginning to end. Michael was always there to help me thru the loan process, which can be scary for a old guy like me, the personal support was best part of the NewDay process. Always felt like you all cared about lifting me up, which is an amazing feeling. I don't feel lost anymore thanks to you and Michael's Expert Knowledge. Thank you Admiral and please give Michael special thanks!

I called and spoke to Chad. Told him specifically on a recorded line I wanted to inquire about an equity loan on my present home. He asked me the reason. I told him. He proceeded to take info, run my credit and then called back days later with info on a complete refinance! I said what? I never wanted to refinance as I have a great rate. He said “Oh we don't do home equity loans”. I asked why we proceeded with this application. He said “well I was trying to get you to refinance!” He is unethical, and he acted like it was no big deal that he did something I did not ask for did not need and now has a hard hit on my credit.

Our rep Brendan was excellent. Stayed on top of everything kept us in the loop the entire process. Highly recommended. This is the second time we have used New Day knowing they make the process very easy to accomplish. Our thanks to the entire team. John and Sue **.

Service was the best I have ever had. Preston was amazing help with all the paperwork and keeping me informed on what was going on. The whole process went smoothly and everything was done professionally. I have told everyone I know about it. The interest rate was lower than I expected.

My NewDay USA contact, Mr. Jeff R ** was very informative and kept me updated in each phrase of the Refinance/Cashout process. Mr. ** made everything he explained understandable to me and it all came to pass in a timely manner. From the VA Appraiser report, the termite inspection, to the closing paperwork, Mr. ** gave me heads up with the person name and date of contact. After all the inspections were done and reports turned in, and closing paperwork signed, in just a few days later the money was deposited in my account and about three days later the check was delivered by FedEX to me to pay off the primary loan. Thank you Mr. Jeff R. **.

Steve and his team could not be better. I have already recommended NewDay and Steve to my realtor and friends. I will definitely use NewDay again. This is my 3rd home financed by NewDay. Steve and his team deserve recognition. When I needed help I called Steve and he got right on it.

In the beginning of our refinance we were told by your representative that we would not be paying for our January and February mortgage payment. We closed the refinance process on the 6th of January. Under normal circumstances we have the Automatic Payment set-up to withdraw the money from our checking account on the 10th of the month, which would be a Sunday. So, on the 11th of this month the Auto-Payment actually occurred despite being told that it would not! $3575 may not seem like a lot to some people but for us it is. I tried contacting your representative by text message, by email, and by voicemail. We have YET to hear from your representative. My wife did call your Customer Service to talk with someone regarding the payment. She talked with a woman and received somewhat of an explanation as to what had occurred.

Well Trained Staff who fully understands the importance of customer service. All aspects of this transaction were superior from the beginning to the end. Professionalism was displayed by everyone involved. This Team of professionals were available to address any questions or concerns we had. We received quick responses from each of them if we call, emailed or text a situation.

I had a good experience with my cash out refinance with NewDay USA. Within a month since we started, we closed and I obtained my proceeds and paid off several personal loans. I worked with some very good and customer-focused staff. They communicated throughout the process. I highly recommend them for all aspects of your mortgage needs.

I am extremely grateful to NewDay USA; their representative was very professional, extremely helpful and went above and beyond to ensure that all my needs were met. NewDay USA has changed my life for the better; as a result I am committed to NewDay USA now and forever. No one in the private sector was willing to help me in the way that NewDay USA did; I am eternally grateful.

Your representative was professional, attentive, and courteous during the loan process. However once the loan was closed, approximately 6 days I contacted your representative for assistance via phone and described the issues with some of the checks shipped to me. He assured me that he would assist me. However after two emails and one additional phone call, I have yet to hear from him. Customer service was good during the loan process, after closing-not so much.

Refinance went well. We were able to get things done as planned. We were able to get emergency funding to get some things done. I am glad that we could be blessing to some folks. We were able to go forward to be able to celebrate the birth of Christ, this year.

Gabby was our Angel for refinancing. She was informative, personable, made everything easy and not painful at all. Gabby kept in touch with us, she text or called us back quickly with all answers to our questions or concerns. She helped with answer all questions. She is a great happy, knowledgeable and personable person. We really enjoyed our refinance process with her. She made it so easy and it went very fast. Thank you again, Gabby. New Day is very lucky to have Gabby as their employee. She definitely deserves a bonus.

Best experience I ever had with a loan application. Representative Ben ** went far beyond what I expected in helping me get everything I needed for the application and I would recommend him to any veteran that’s looking for help to make ends meet and get out of the hole.

I have no problem with Philip **! He was great! My issue is with the way the checks are handled. It has been over a month since I closed and one of the checks is still out. They are not cashable. The one was 'denied' by my creditor. A new check was issued, I sent it (2nd time) on Dec. 6 and it still hasn't shown up at the creditor. I am paying the interest still. With one of the creditors, I recently paid them off myself so now I'm waiting to get the next statement so I can show you it's paid so that you can issue another check to me. I did just receive a statement a couple of days ago and it still has the $1,900 balance. I understand a check to the courthouse had a problem also and wasn't paid and had to be either re-issued or corrected. I would use Philip ** again if he went with a different lender but I will not use New Day again. It's too messy and still not finished. I was a Realtor for 20 years and I never saw such a mess.

I worked with Temi ** to secure my mortgage loan. Everything went very smoothly. NewDay USA guided us through each step. From application through closing. We were able to reduce our cash out flow. We were very comfortable through each step. As a veteran, I want to thank Newday USA for this valuable service.

For Mr. **, what a great sales person. I got my loan with very little trouble. Made call back to me on the steps involve. Told me how to work the computer on sending things back. In this stage you need to have patience to have it work well. The poor guy needs a new microphone, hopefully soon, will recommend to others.

New Day USA makes it as simple as possible to refinance a house. Brendan was our agent and couldn't have been more patient with us. At the time of our refi I went hunting which delayed the process and we had a death in the family when I got home. They are very good to work with.

Bought a new house in Feb and a new truck in August 2023. Did not like having two payments each month so I rolled them into one with a refinance mortgage. Andrus and Nathan from Newday fixed me up with a great deal and now I am happy beyond belief! All the personnel at Newday are professional, knowledgeable and friendly to work with. They really do care for the VETS!!!!

This was my first time buying a house. Kyle ** was so helpful and patient with me. He answered all my questions, took all my calls or called me back immediately if I left a voicemail. I will be using New Day USA exclusively in the future. This company obviously cares about its veteran customers and went above and beyond for me. This was a great experience for me.

In taking the time (30m+) to provide this review, which I believe is important, as it hopefully results in addressing the issues I experienced throughout the process, I will try to be as fair as possible while keeping it brief. One word would sum up my overall dissatisfaction with my VA loan from NewDay USA and that is: COMMUNICATION, or lack thereof as I literally had to, on several occasions, call, email, or text multiple times to get updates, answer questions, or speak with my loan officer.

Patrick was super helpful and went above and beyond to get us through the process. He worked hard to help us out and even rectify a minor mistake made on their end, which got us a lower rate. The closing was fast once the paperwork was complete. Would definitely use NewDay again.

Joshua ** was my NewDay USA Rep. Joshua helped me through the whole process. The whole process was the easiest loan refinance I have ever went through. As a Retired SGM I will recommend NewDay USA to friends and family. Thank you for all that you guys did to help me refinance my home.

My experience on refinancing my mortgage with NewDay USA was the best ever from start to finish. My executive consultant that helped me from start to finish was the greatest experience for me ever. He was with me every step of the way, guiding and ensuring me that the refinance would happen and it did. I cannot give enough thanks, nor ever show enough appreciation. I highly recommend NewDay USA to anyone looking to have their mortgage refinanced.

Craig ** was excellent from the start to the end. He is very knowledgeable, and professional. He took the time to answer all my questions. He did not make me feel stupid with the questions I asked. He is a real asset to your team. I like using a company that has a veteran running it, and helping veterans with their housing needs.

Andrew ** was fantastic. He was consistently courteous and professional. He was very efficient and concise in the information that he gave me as we worked through the refinancing process. He kept me up to date as we moved along and made sure that I knew what I needed to do and what to anticipate. I hope that New Day knows what a valuable person he is.

Our rep, Julian, was remarkable. He kept us informed at each step of the process. He was understanding and patient when we had questions. I can't say enough about the level of professionalism and customer service he provided. From the application to closing, he made himself available to answer any questions that I had. He made the refinancing process as easy as possible for us.

Called because I was interested in their NewDay USA 100 VA Cash Out. After finding out that on a previous VA loan, I had a foreclosure (4 years ago), he kept making me believe I had a good chance of being approved, but after being on the phone for over an hour apparently I wasn’t approved. I say this because after being told he had to consult with his supervisor and that he’d call me back in an hour, he never did. I mean, I understand that there was a chance I wasn’t going to be approved, but he was informed of my foreclosure before he even pulled my credit report and didn’t even bother to call me back after saying he would.

This company is really for Veterans and not just saying it to get a bunch of secured VA loans. They work with you and pay for your appraisal and termite inspections (if needed). They are willing to allow you to borrow up to the total value of your house where other companies only allow 90%. They provide upfront information on the loan and ways with the freed-up disposal cash in which you can pay you mortgage off faster. Not to mention they keep you in the know when interest rates decline and will reach out to you when it is beneficial if you choose to refinance at a lower rate. Second time homeowner and by far the best experience in dealing with a VA lender. I don't see me ever switching lenders.

Lionel ** was fantastic! From the very first phone call he professionally and thoroughly walked us through from beginning to end. He was always available for any questions we had, and made the process seamless. Thank you, New Day USA! We will recommend you to everyone we can without any reservations.

All went very well and Jesse was extremely helpful. The process was very simple and easy. I would recommend NewDay to anyone that is looking to finance or re-finance their home. The entire process was very well explained and Jesse was always available to answer any questions that I had. I would be interested in re-financing when lower rates are available to take advantage of the lower rates and when it makes sense for me to do so.

It was mostly very good service. The area I wish you could improve would be your title company (they wanted us to have a form filled out that would of just put name back in her name for some reason. Had to drive an hour to have our clerk of court telling us no need and won’t do it.), then the other item is for well water. I wish they would of had us flush before the first test. Closing was Great!! Overall very Good. Thank You.

I had a very good experience with your mortgage lending company! The person that handled my loan was very professional and knowledgeable! Thank you very much Mr Benjamin **. Keep up the great work. I would recommend New Day USA to all my friends and family! Again thank all of you for your dedicated service and attention to detail!

My experience was AWESOME! Michael ** was my agent and he stuck with us the entire way. We had many challenges and delays on this project and it was very nerve-racking but he was there every step of the way. I would recommend NewDay USA to anyone along with Michael being their agent. The experience again was AWESOME! Thank you.

My wife & I could not have had a easier experience. From start to finish, everyone was so helpful & kind. Everything was handled in a very timely manner & completed sooner than than date given! Thiago went above & beyond to serve us! We would refer anyone to USA New Day! Thank you all so much!

The entire team was outstanding. Chris ** was absolutely the best. From the very start of the process to closing he was on top of things and kept us informed at every turn. Jake C. in the underwriting dept was also very professional and pleasant to work with. Buying a home is stressful anytime but New Day USA has made this last purchase a joy for my wife and me. We want to thank the entire team for all their hard work and will gladly recommend New Day USA to all of our veteran friends and family. Semper Fi.

Process was very easy. It was excellent service. Got all my bills paid and money left over for me and my wife. They took care of everything like appraisal, termite inspection and closing. We closed at home, where they sent a notary to sign the papers. Matt was extremely nice and very helping in the process. I would recommend NEW DAY to anyone.

The first home I attempted to purchase came back with a lower appraisal than the asking price. Luckily I found a new home being constructed and was able to extend my time due to it being new construction. New Day was very helpful and expedient with things that needed to happen.

Right from the first phone call I was treated with respect and the goths time line was great. They keep me informed on every aspect of my loan. The people who helped me through my new home purchase was very helpful. It was a pleasure during business with NewDay.

I am totally impressed with NewDay. Their business model is Veteran friendly from start to finish. Everyone we dealt with was pleasant, professional and knowledgeable. Their process ensured as fast a closing as possible. Their relationships with agents ensure an efficient and wide search. Great communication all the way around.

Worked with Michael **. He was extremely knowledgeable and professional in all aspects. He worked tirelessly to assist us in each and every step. He is an employee you should be very proud of. He answered all our questions in a timely manner. Would highly recommend New Day to any veteran.

Colby ** was an absolute pleasure to work with. He maintained his professionalism and knowledge throughout the entire process. I would definitely recommend New Day Financial to anyone. I would do the entire process all over again if I had to.

Process was fairly quick and very simple. Daniel ** was superb and I would definitely recommend your service to other veterans due to his great work. We had to refinance and giving up our previous interest rate of 2.75% was difficult but I understand 7.99% is very good for this current economy.

Entire process was great with professional dealings and easy to process the information needed to complete. The representatives were experienced and easy to work with and answered all question. Would certainly do an advertising spot with New Day if they wanted me to. I would highly recommend New Day to all my Veteran brothers.

Let’s see. I had to call to have my house appraised. You should of called the appraiser not me And I had to call him again because you didn’t put the right info in the report. Then you messed up the insurance and I had to call them to fix it. All of this delayed my closing by two and a half weeks. And I had to call the notary. These thing should of been done by your team. If I hadn’t gone so far I would of backed out.

Easiest process ever to follow and close! Employees were so helpful and knowledgeable. They made the entire process easy. When I had questions, they were there to answer immediately. All I had to do was pick up the phone. You all are amazing, taking something so complicated and turned it into one of the best experiences of my life! Thank you!!

We were walked through entire process, if any issues did arise our Loan Specialist Alec ** got us through it quickly and made us feel very comfortable. They were able to get us back more than originally thought. We would recommend this Company and Alec to any of our friends and family. Thank you New Day.

The entire home purchase experience was perfect. We were kept informed every step of the way. And from start to finish was less than a month total. Our realtor even said she has never seen a home purchase go this quickly and zero issues. The seller has his money within 2 hours of closing, so needless to say he was extremely happy as well.

Ms ** was simply the best agent I have ever worked with. THANKS to her patience she was able to work with my limited abilities. Best of the best. Hopefully, other veterans will have the good fortune of working with this great asset to your organization. Great personality and enjoyable to work with.