NewDay USA Reviews

Outstanding service from our loan officer (Ryan). He was very knowledgeable, professional and personable. He gives his all to whomever he's working with. There was never a time that we didn't know what was going on, even during the down times when certain things in the process had to be verified, he would always check in just to let us know what was happening and what would take place next. He allowed us to process/submit paperwork and scheduled meetings at times that was convenient for my wife and I. If NewDay gives out bonuses or gift cards for outstanding service Ryan should definitely receive one.

The refi loan I received was much too long in the process (over 6 months) and much too expensive (closing costs were over $26K). After receiving loan, payoffs by ASC were confusing and inaccurate. After 4 weeks, two of the payoffs have not been resolved and ASC made payoffs to revolving accounts of less than $100. These accounts were never behind in payments. This resulted in money being paid at a high interest rate for 30 years. The only positive side of this whole prolonged process was Mr. Colson ** and only he kept my diligence to stick with the long process.

Mr. Andrew ** took care of all our needs concerning our VA loan. He was very polite and helpful. Guiding us through all the paperwork. He always answered our calls and questions in a timely manner. He is quite an asset to your organization. My wife and I are very pleased with the service that we received.

I was very pleased with the whole process of restructuring of my mortgage with New Day USA! Andrew ** was very professional and answered any questions I had. The loan process moved in a timely manner and I was happy with my experience. I would recommend New Day USA to any veteran interested in a home loan with them.

I was guided through the process very professionally with NewDay personnel assistance, constantly checked on to see if I understood how things work. I was constantly ask if I had any questions. It made everything smooth, satisfying and personable to work with. Packets with information was send to me which help to better understand the contract. Representative always left their number to call them if I had any questions. I was and still is satisfied with the way the process is working.

If you are a Veteran and need to refinance, I would ONLY recommend New Day. I was completely impressed with the professional expertise and attention to detail I received working with such an amazing organization. No guilt shaming, nothing but honesty through the entire process. I'm an old Paratrooper, I lived a life of debt. But, with New Day, such a huge financial burden was erased in a short time, I'm beyond ecstatic. Look at the rest if you need to, but know that the Admiral and his staff are the best. Kevin

Working with Colin was Great. The rest of it was a little tiresome. I guess it is when you’re having to do it all over the phone and the delays. Everybody I spoke to was really nice. Everything was explained to me very well. Everyone I spoke to was very knowledgeable and explained everything very good.

My experience with New Day was exemplary. Shayan ** was always professional and patient with me and all the questions I had. I will pass New Day on to my fellow veterans. New Day was very thorough and again Shayan kept me up to date and kept the forms I needed as simple to get to him as possible.

Andrew ** was very, very accommodating in every way! He took all my calls and answered all my questions. His patience was unending! I have recommended him already to others who may be looking for “a little hand up” as you say! Thank you to you and your representatives!

Brandon ** is not well trained. He calls too often, treated me like a buck private in the level of conversation. For the record, I have a Masters in Accounting. I finally had to dress him down over the phone. The week of the closing he called to ask a question for which he should have known the answer weeks before. The closing attorney conducted himself more like a clerk that was winging it. New Day sent nearly $100,000 in checks FEDEX without requiring a signature. As a result, I only found them because I happened to step out onto the porch. That shows an unbelievable disregard for the money being sent to me or whether it would get to me. I would have expected more from an operation being conducted by an Admiral. At least that young Marine you use as a spokesperson is compelling.

I have never used my VA home loan benefits until now. I can say I wasn’t fully prepared. Our representative at New Day was there for us to answer every question we had throughout the process. In the end New Day helped us by consolidating everything into one single payment which helps to simplify our finances. Thank you. David **

Buying a home in Pennsylvania and living in California without physically being there and using my son-in-law (resides there) to represent me. The staff at Newday USA were very assuring that the process would be completed in a timely manner. As promised it was. I’m very pleased working with your staff, very professional, took their time to explain the steps and documents. All parties worked together. I say that your staff were kind, and I am very pleased working with them.

Dealing with Zachary ** was a pleasant experience. He kept us informed and presented the loan status in a clear and easy-to-understand manner. Mr. ** was very professional and knew his job. He did a very good job. Dealing with NewDay was not our first time, and each time has been very good.​​​​

Everyone is so kind and helpful. They kept us abreast every week on what was happening and so eager to answer any questions that we had. It has always been a pleasant experience dealing with New Day USA. Every person we have worked with has been exceptional in every way. I would highly recommend them to everyone.

I would recommend New Day to any veteran looking to buy a new home or refinance their home. The whole team was great to work with and extremely helpful in my situation. They kept me in the loop so that I knew what was going on with my loan through the entire process. Thanks, New Day!

Not as accurate on the numbers in multiple areas from beginning to very end of transaction. Professionalism was very good. Knowledge was good. But the up and down numbers, felt a little like I was haggling. Thanks God Bless "Freedom Has Never Been Free" 1SG Out.

The overall experience was great. Professional service all the way to closing. My loan specialist kept me well informed throughout the application and approval. The closing process was very easy and convenient. I will recommend New Day USA to all my veteran friends and family. New Day USA was able to secure a loan that used 100% of my available equity in my property. I was able to pay off all of my high interest rate Credit cards and loans. I even had cash for needed home improvements. Refinancing with New Day USA got us out of debt with extra cash each month that allows us to pay extra towards the principal on our new loan. I can say that this was the best financial decision for my wife and I. No regrets. Thank you!

Dylan was a pleasure to work with and communication was exceptional. He was available throughout the entire process, even after business hours, if needed. The process went fairly smooth, aside from a few issues that were worked out quickly. I highly recommend going with them-wish I would have sooner.

My wife and I just recently went through substantial renovations and I wanted a way to reduce the burden of paying so many folks through the month. Seeing the Admiral on t.v. and being a retiree, I decided to call in for details. Ryan K. picked up and things went from there. If others on the staff are are as professional as Ryan, everyone who calls in to New Day will have an experience as wonderful as ours. Ryan displayed professionalism, understanding, knowledge base to explain and explain so others understand financial complexities, thoroughness, responsiveness to messages.... he just made this process super painless. Thank you!!!!!

Our experience with New Day Financial was a very pleasant one. Not only did they deliver everything they promised but walked us thru the entire process step by step, our Agent, Diego **, was fantastic. Patient and communicated with us throughout the process. Closing was smooth and we are happy campers.

Such respectful people, informative and accurate. Helpful at every step and quick to respond when we had questions. Easy to work with and great sense of humor. The mortgage product is fair and easy to understand. I would definitely do business with Newday USA again.

Hello, my representative was Daniel. On the surface Daniel is a knowledgeable person. Working with Daniel was a times difficult and challenging. I realized obtaining a mortgage can be daunting at times and he was not compassionate about any of the process. Daniel is probably a very nice person but I never felt a connection with him as far as customer service oriented. I felt I was very proactive on getting my documents to Daniel. My closing took about 3 months from start to finish. (New build.) I moved my proceeds from my sale of my former house to a money market account. This was done to accrue interest. This action was with my same bank.

Very pleasant and helpful with helping me get a great interest rate for my home. Fast and accurate. I would definitely recommend them to my friends and family. Thank you for all that you have done for me and my family. Excellent team to work with. Hope to do business with you all again.

My wife and I are very happy with both transactions that we have had with the NewDay team. Sean was very helpful and kept us informed on the status of our loan. As a veteran I highly recommend all veterans look into working with NewDay to reach their financial and home ownership needs.

Everything was all good until loan funded. Since I have had a couple issues with payments to creditors and have been unable to get a reply from Dan. I have left voice messages, text messages and emails with no response. I did expect better than that. Not asking for much, just a response, then resolution.

As a 32-year-old disabled Army veteran with four children and a pregnant wife, I am infuriated by NewDay USA’s predatory and dishonest tactics. Their executive chairman, touting his retired Navy Rear Admiral status, personally contacted me, claiming to support veterans through loan consolidation. This patriotic pitch was a shameless lie to exploit my trust. His assistant hounded me with invasive questions, dragging out a process to “address” $12,000 in credit card debt. After I refused, they sent an unsolicited loan packet proposing a refinance that hiked my mortgage from 6.25% to a predatory 6.99%, with $18,000 in closing costs and an outrageous $200,000 in additional interest. This was a blatant attempt to trap me in a toxic deal.

My account representative Colson was very courteous and professional. He kept me informed and up to date during the application process. The closing was a simple process and very convenient as I was able to close from the comfort of my home. I was very pleased with the exceptional customer service.

I highly recommend New Day to everyone. Ryan ** was great. Everything went smoothly and he answered all my questions. The time frame that was explained to me was right in the button. By doing this, I am saving money every month. A great way to pay off all of your credit cards.

Phil was very helpful and professional in finalizing the refinance of our home. There was a couple of misunderstandings but was taken care of quickly and was understood. Still trying to figure out which company paid the school tax. All Veterans should look into using New Day U.S.A. Thank you for your help

Collin ** did a good job helping me throughout this loan process and trust me when I say at times it was a fiasco with a few things that I had to do on my end. (dealing with the courthouse) kudos once again to Collin. Keep in touch. Rodney **

Thanks to Admiral ** and the whole crew at New Day USA. I want to extend a special thanks to Jullian ** for his advice and assistance. Jullian made the entire process painless. He was in constant communication with me, and he explained the entire refinancing process to me from the very beginning and as we went along all the way until closing. He is a definite asset to New Day USA! I'm grateful for the opportunities New Day provides for veterans and I will recommend New Day USA to any veteran I know looking to refinance their home. Thanks Guys!

Thank you to Ryan who made the process very simple! Questions and answers were received in a timely matter when we had concerns during the process. The ability to get ahold of Ryan via phone, text, or email made it very easy for us to get answers back in a timely manner.

Excellent review, everything went great with the new mortgage and all the procedures/paperwork. Kudos to everyone for helping make the transition smooth. Thank you once again for everything. I can highly recommend the company to anyone and sure they would have a great experience like myself. Nice to know all veterans are taken good care of and in a timely manner also.

I have received many letters from Newday and ignored them. Finally opened one and read it. Called and Tristan ** was the representative who helped me. This program is amazing. And I couldn’t believe how fast everything went through. The program is wonderful, Tristan answered ALL my questions and keep me informed as we progressed with the loan. I will recommend NEWDAY, to all my friends. Thank you.

Quick, fast, and easy. Loan associate was easy to contact and answered my questions. Overall very fast loan time. It was a great help to reduce my bills, pay off debt, raise my credit score, and have a little extra money in the bank. I was able to quickly upload documents on the website.

I was unhappy with final amount, because I was sure I made it clear I wanted $20,000 cash at closing. I only received $8294.47. I had questioned the the amount at one point when it showed around $18,000, and was assured it would be more at closing. I believe Julian must have forgotten that conversation. This miscommunication is my only complaint, everything else about the process was fine.

My experience with New Day Financial was HORRIBLE! Long delays and excuses. Colten Parker-Cross Drawbaugh. Yesterday this happened with Colten VP of Customer Service…He wrote my account number incorrectly, called me to tell me the wire transfer wouldn’t go through then said he would call me right back once he realized he substituted a 6 for a 0. That was AFTER promising me the transfer would be in my account 5/27 by 5:30 p.m. It delayed my mortgage closing and cost me a ton of money and stress.

The worst experience in obtaining a loan we've ever had. This is NOT the fault of New Day employees. They did everything they could to get the loan approved by the lawyers. We missed two attempts to close waiting on these people to agree to the loan. Problem: No communication between people receiving the loan request and lawyers reviewing the request. No sense of urgency; VA personnel/departments do not use the same computer systems/apps. Obvious they are not there to help home buyer thru the process. The whole process is broken. However, I can only say good things about New Day employees attempting to get information, provide information, and stay on top of the VA employees. They had to be frustrated but didn't show that to us. Someone needs to fix this VA broken process. Just being on the same apps would be a great start. Contact us if you want more information.

To get equity from home, pay off debt, and some extra to extend bedroom. There were some bumps in the road, but Brandon ** did an excellent job getting over those bumps, one was military status, the second issue was the appraisal which did not help us but after they investigated, he was able to get a reappraisal, and lastly the notary did not show up on time, he was able to get rescheduled.

Tried New Day 5 years ago, and was declined, even with an 800 credit score. Attempted again 3 months ago. It took way too long, two separate contact people, after almost 3 full months, finally went to close. The 1st contact, disappeared, without any notification to me at all. After not hearing from anyone for over two weeks, I was finally contacted by the 2nd customer service person, and was rejected again.

Antonio and the New Day team are great to work with. As first time customers my wife and I were and are extremely happy with the process. We tried working with others that promised they could help only to tell us no after starting the process. Antonio never made a promise. He simply said let me take a look and when he returned to the call it all positive.

Your help and support is greatly appreciated. The process was timely and the support through the process was very professional. The contact person, lender, Appraiser and Termite agent were all timely, professional and kind. If I have any other questions or comments, it would simply be, Thank you for your services and help to the Veterans and their families!

Was very quick and easy. Our representative was Excellent. His name is Thomas **. He was very thorough and always kept us informed. We closed in 3 weeks. It was a joy to work with him. I will refer anyone who is looking for a VA loan to use New Day.

This has been a pleasurable experience. I’ve never had a financial institution contact me to help keep our mortgage affordable. It was five star customer service! It was a smooth painless process. You constantly keep us updated throughout the entire process. Thank you for your continued support of service members.

Ben ** was great to work with, the process was not only explained clearly and any questions were answered promptly. The entire process from open to closing was extremely quick! The team that we worked with was not only quick, but extremely efficient. I would recommend NewDay to anyone looking to refinance or do a cash out loan. They are extremely professional and courteous in their support of veterans working to get out of debt, refinance or to put some money back for a rainy day!

New Day lives up to their reputation every day. Our experience was the best we ever had and we've purchased several homes and refinanced along the way. Jack ** was the most professional and thorough representative we've ever had the pleasure of working with. Start to finish it was a positive experience.

Contacted us to lower our rate from the original loan. Dropped rate by 1.3/4%. Lowered monthly payment. Process was quick and we did very little on our part. Closed when predicted. Made us feel like they were looking out for us and letting us know when they could save us some money.

New Day was an excellent experience. Mortgage broker walked me through the process from start to finish. We worked the best outcome that benefited my goals. I would recommend this company to anyone! The process was smooth and without interruptions. The mortgage broker was quick to answer all my questions and returned my calls immediately, definitely a great experience. I doubt another company could do the same.

Overall great experience. Brandon ** was very helpful. Made the process rather smooth! Only negative was my title was tied up in Title Review for over a week i believe and it made my closing later than originally forecasted... Overall very positive experience!!! Brandon was VERY responsive to my questions and very professional.

New Day and the representatives I worked with are the best in the business! From start to finish, every person I spoke to and all of the correspondence was punctual and easy to follow. I would recommend New Day to anyone and everyone as their "go to" company when financial matters need to be addressed.

I worked with Colson B on my refi. All my past debt was paid off and lowered my payments. He was kind and patient. Newday helped my family and I catch up on home repairs that have been neglected due to past debt, we're taking our first family vacation in 10 years. Thank you Colson for making this happen for my family. We have freedom now we've never had before.

NewDay USA is amazing! My loan officer, Matthew ** is the best! He was extremely helpful throughout the process. Always in communication with me, keeping updated on where I was in process and proactive on things that may be required by underwriting. We really needed to refinance to help out with a medical condition and NewDay USA came through. Thank you for your help!! Theddis **

Agent Lionel ** was very informative. Making the process very easy. He stayed in close contact and quickly answered phone calls. His guidance was of great value and paved the way for a smooth Home loan closing. I would recommend New Day Mortgage co to anyone interested in home purchasing or refi of an existing loan.

They listened to what I wanted and worked with me. Very friendly and quick to respond if I had any questions. They were very patient. Great customer service and loved the day to day contact. They didn’t forget about you and thanked you for your service. They seemed to care about you. I would highly recommend using them.

We are very happy doing business with NewDay USA. Our agent made the whole process very easy with no stress. Our agent was very professional and we would highly recommend NewDay USA for any of your home needs..

I’m in shock & awe at how quick you made this process. Andrew T. ** was wonderful with his calm demeanor & full knowledge of the VA system. I’m sitting here today mailing the payoff checks out knowing from this point on, I finally have the chance to get ahead & actually have a savings account that will grow! Thank You Andrew **, Carmen ** & the entire NewDay team for an easy transaction & changing my life!

Every aspect of the process could not have been easier or more pleasant. All of the employees or contractors were fast (prompt responses by phone, text, or e-mail), accurate, and courteous. Thanks to everyone in the process. I would recommend NewDay financial to anyone eligible for this service. Thomas (gil) ** Usaf (1971-1975).

Brandon was great helping us refinance our home to get cash out. He was the reason we really went with new day and was awesome at communicating and keeping us involved throughout the process. The loan process and ordering the appraisal went really fast. I think this was the best home lending experience I have ever had out of 6-7 home loans. Would promote him!

It was my 2nd to refi with New Day. I am a Vietnam veteran in '73 for operation Eagle Pull...We were deployed towards Suez Canal "Yom Kipper"...greatly relieved that the tide turned and we were diverted back to our original position. Sir, I was an "active 81's platoon. Reenlistment into JAG. Your direction into helping the veteran community brought me back into the path you chose. I ran for US Senate for WA...only spoke the truth, the reason I have written what you are reading, Admiral.

Gabe ** and Hunter were absolutely OUTSTANDING!!!! They were there when ever we called. They walked us through everything {we're not techies}. They are pure treasures. They were polite, respectful, calm, all in all just perfect in every way. They are a great addition to your company. They are definitely keepers.

Got our mortgage through NewDay but after refusing to refinance from 2.25% to 6.5% they sold our mortgage after telling us when we originally financed that they wouldn’t. I wish the leadership would look into this and stop saying we are here for the veterans until it isn’t so.

We worked with NewDay representative, Dylan J. **. We felt Dylan did an outstanding job and was available at odd hours to provide information and complete the loan. We are very pleased and plan to do business with NewDay USA in the future and recommend them to others. Thank you.

From day one, NewDay USA could not handle my escrow account, totally incompetent. They could never seem to do the simple task of knowing what my insurance and expenses were and tailoring that to my payment so my escrow account would be right when they were due. Now they have sold my loan to freedom mortgage and prior to selling my loan inadvertently paid a $5200 Insurance bill to a company I have canceled. I am still in the process of getting my refund and all seems to be going well with the insurance company after a three way conversation with new day and the insurance company I have canceled with. New day admitted the wrong payment was their fault and made it the wrong time due to an incompetent staff. I would never do business with NewDay again, and hopefully I will be thankful that they sold my loan to freedom mortgage before this is all over!

Processing of my loan was conducted very professional, patiently and with courtesy. Mr. ** my loan representative was very professional, tolerant and personal oriented. Very thankful and bless that I am a VETERAN with 35 years of service -and recognized. Admiral Lynch and staff you all is doing a Superb Job! Again I want to SAY Thanks for all you DO. Please continue with progress.

The experience first time home purchase was challenging and worth it. Thanks Dillon **. I closed 12/20/2024. My home will be the first of three my future plans with your organization. I will refer other veterans to NewDay as I was referred by my brother Maurice **. Thanks a bunch.

This was my request to lower the interest rate on my mortgage loan. The whole process was quick and easy and all my questions were answered immediately. Everyone I spoke to was very courteous and respectful. I have thoroughly enjoyed doing business with NewDayUSA. My closing went very smoothly and on time as promised.

Matt is an excellent customer service agent. He helped me every step of the process, and answered every question I had. He has the patience and support for me. At the start of our conversation, I was not sure about changing my mortgage company, which was Navy Federal, but he assured me that it would be good for the loan to pay off my high credit cards that I accumulated over the years.

I have had several VA loans in my 75yrs. This has been the most expensive I have ever experienced. Every week or so I have been requested to go thru another inspection and repair. We got a VA loan 5 years ago on this same house and did not go thru this much anguish and frustration and expense. We were told that we would wind up with $10K in the bank but only got a little over $4K. Plus the payoff in bills was supposed to be complete but several checks was less than actually less than owed an we did not charged on them. I have left messages for Blane ** and he is busy and have not gotten a call back yet. He usually calls back promptly.

New Day USA is a God Send! I especially want to thank Daniel Elliott **. Daniel was Professional, Respectful, Expeditious and Concise. He was personable and a Joy to work with. He would be an excellent trainer! We can't Thank New Day USA enough! No other organization would have afforded us the generosity you have.

Dr Sir. From my first call, your people have been above board with me and worked to make the process as painless as possible. Any veteran would be foolish to use any other loan service. I wish to thank you for making this service available to veterans and also wish to thank you for your service to our country. SSG. Shawn **.

Great experience, fast and easy smooth process. Thank you to Brandon L. This guy is amazing and stayed in contact with us about every step that was taken. We are beyond happy with everything. We will stay with them forever. They know how to treat our Veterans and will always be there for any questions or concerns. Thank you to everyone involved!

We had a great experience with NewDay USA. Our loan officer Steven ** was on top of his game. Even our realtor gives him kudos for keeping her informed. We have no complaints of any kind. Steven called me almost everyday with an update and explained to me exactly what I needed to do to move the process forward. We stopped by our new (old) home in South Georgia today and thanked God for this new place to live. Thank you so much, sir.

This was the most easily buying experience I have ever had. It only took about a month to accomplish every thing I needed to do. Talking on the phone with Blake **, my Account Executive, who was outstanding, and a little computer time was all I had to do to furnish them with all the documentation they needed. Blake let me know everything that was being accomplished and where we were at in this process. I have recommended this to some friends and it has changed my way life. Thank you very much for all the help your team provided me and my family. Roger **

We encountered several projects along the way and many of them could have been prevented by doing the simple things like entering all of the income in the beginning rather than waiting to tell us our income didn't meet the requirements. Not to mention telling us the loan would pay 2 days after closing even though my state has a 3 day waiting period.

I was very pleased with the process. Our loan representative Richie **, was very good and he helped us out all along the way with keeping us up to date on information of where we were in the process. We were on vacation for 12 days during the process, but we were able to keep in touch with Richie.

To be a part of New Day has been a learning experience for our household. We were treated with respect and led into a new venture we never expected. We would recommend to anyone who wishes to better their lives to go forth with this program and enjoy the rewards that comes with trusting those willing to help!

Phil ** was completely thorough and professional throughout the process. He communicated with me very well, and had all of the answers. I highly commend his work. The process did take a little longer than initially planned for but that was not his fault. He always communicated with me about how every step was progressing.

A pleasant experience working/coordinating with motivated professionals. Stephen ** kept me informed of the ensuing process every step in the process as well as what to expect in the upcoming steps. I appreciated being kept informed. He responded to my calls/emails typically w/in 24 hours and is very knowledgeable about your company. He managed to persuade/convince me to consider giving up my 2.25% rate for a higher rate; however, with the option to reduce my rate in future and with a boatload of cash to pay off credit card debt. Retirement is looking more doable in the next several years now, without that burdensome debt around my neck. Thanks NewDay USA.

My experience with New Day top notch. Your Account Executive Nigel ** was professional and courteous and helpful during the whole process. Everyone that I dealt with at New Day was courteous and extremely helpful during the Loan process. I would recommend New Day to any of my fellow Veterans.

We were given closing date, it was changes again twice with no explanation. In addition I feel that the closing costs are to high. I have closed on several loans and never paid that much. Other than that the process was smooth and without any further issues. No further comments are necessary.

Had outstanding service. Brandon ** is outstanding with his help. Had a terrific experience, we got ourselves out of debt with your help. I would recommend New Day to any veteran who needed a little help. I can't thank you enough for everything you did for us. You all really care about vets and you are a outstanding company. Many thanks.

I had a great experience with New Day USA. This was not the first time I used them. I would use them again if would ever buy another house. I always recommend them to my friends that are veterans who are buying a new home. I feel they are a great service for veterans.

Dear Admiral Lynch, This is the second time I’ve used Newday. Cole ** was very professional, quick to answer all my questions and very courteous. He always got back to me in a timely manner. I will recommend Newday to all my fellow, retired military friends. Thank you so much for making this a problem, free move for me and my family.

We found Stuart to be informative, patient, knowledgeable and very positive during our interactions. He kept us informed through the entire process and continued this manner to the closing. Very grateful and thankful for his work and support. I would recommend NewDayUSA to other veterans wanting to purchase a home through the V.A. You were recommended by a good friend of mine who is also a client of NewDay. He had great things to say about the service he recieved and how well he was treated. He was right. Thank you NewDay for everything.

I needed to refinance my debt due to scams. New Day was recommended to me as a Vietnam Vet. They took care of my every need. Was so easy to deal with. They even did the closing right at my kitchen table. They took care of all the details. A big thanks to Lidel ** for making this so easy. Couldn't be happier.

They were very responsive, Dan with NewDay called us within five minutes of us clicking the "submit" button on their website to get a quote. Dan was extremely helpful, and professional during the entire process. By the time the process was finished, when we called him, it felt like we were calling a friend. During our initial call, Dan told us he would be our only point of contact, and this turned out to be true. Not only did NewDay refinance our mortgage, but Dan also explained their "three-year plan," which sounds fantastic, and we plan on doing it. We are so grateful for his expertise, and his patience, as he was always willing to work with us and explain complicated things so we could understand them, no matter how many times we didn't understand. Definitely recommend NewDay USA.

Phillip ** has been great - mortgage has been closed and I set up autopay BUT I still have one thing that seems to be a problem with someone failing to complete the final checks I need in order to finish the financial problems I have incurred. When I ask about checks a lot of pointing fingers and blaming someone else. If this is not done quickly, I stand to lose thousands of dollars all because no one wants to do a simple final task. Everything went well except for this and why, I don't know and no one wants to take responsibility. It's always someone else or a different department. I need my checks ASAP, THIS WEEK.

The process started out fine. After that it was shocking to find out that a survey was needed after all the paperwork on the property was sent to the loan officer. The legal description was accepted and approved through the city and county on a property split well over a year ago. It showed property lines and all the information regarding the two parcels. It costed us 2K to get this loan approved after our loan officer already accepted the first set of documents. After all the paper work was sent in it was difficult reaching Andrew ** to nail down a final closing date. The woman that did closing at our home was outstanding. She was polite and knew her job.

New Day has always been great. So far I have no reason not to trust New Day. The employees that I have dealt with during re-fi's are top-notch, patient and professional. That is why I keep coming back. Ellis did an outstanding job with me this time. It's nice to have an option to do this helped pay off a bunch of bills. No hopefully the interest rates drop and I can get a lower payment at some point!!!

NewDay USA is an excellent service for the Veterans. They were top notch to deal with. Made everything so easy to accomplish. Highly recommend them to any veteran. Applied for a refinance loan and was able to receive it. They even sent someone to our home to close. They lined up the home inspection, the termite inspection and the closing at our home.

Credit card debt too high. Refinanced to get down outgoing money. We were contacted by NewDay about refinancing. Our home had increased in value and we could pay off high interest rate credit card debt. Use of cards due to high cost living. Due to Biden economics. The service supplied by NewDay as always was of the highest quality and first rate knowledge. Thank you.

Our mortgage representative, Walter ** was an outstanding representative of great customer service. He went above and beyond for us in obtaining our loan. He communicated all updates and answered our questions in a timely manner. He was respectful, professional and extremely knowledgeable, always polite and positive when responding to us. The underwriters were thorough and made sure our loan was in compliance with the VA regulations. The Notary selected was excellent and made the closing an efficient and pleasant experience. All in all, we are very pleased with our dealings with New Day USA.

This has been a really easy, comfortable, respectful and stress free experience. Cody ** was just great to work with. Everything went really, really smooth from the initial contact, inspection, appraisal and notary--excellent service. Assisting me as a veteran in getting my home refinanced in such an easy process, meant everything to me. Thank Cody and New Day so much for their excellent service.

It took a while to get this completed but are happy to have finally closed. Thank You Colby for working so hard to accomplish this. We are in a good place financially and look forward to working with you next spring when the interest rates go down. Again, Thanks to Colby for getting this done.

Everything went smoot. Only missed the closing by 1 business day. There were a few hiccups but nothing major. The original loan officer was great. The handoff to the second person was not so smooth. A call and email was not returned requiring a call to the original loan worker. Overall the process was really great!

I am very please with my loan ,,, I would encourage other veterans to get a loan with NewDay USA,, thank you very much. Happy that I receive a loan through NewDay,, and would happy to do so again. Me and my wife think New great. Now with this being said,, once again thank you.

I was then asked if I wanted to do 100% financing or put down 10% and get a better rate. I asked for a few days to weigh the options and I got back to our rep (Mitchell Sinicropi) and told him we would do the 10% down.

I have been lied to and deceived thru this process. Many things were withheld from me that I should have been told about. I have gotten nothing but the run around from Colby. I am very disappointed in the outcome of dealing with your company. This is no way to deal with people.

I would like to thank everyone involved in the process. All who helped were very professional and had my best interest in mind. I pray God's Blessings upon all who were involved. Again I say THANK YOU. Caring, loving, concerned, informative, patience, loving, kind, faithful, joyful, peaceful, there is no law against such things as these.

The two gentlemen we worked with made our new home possible, Andrew ** and D'jon were so helpful and were there for us all the way. The folks we worked with stayed in contact with us thoughout the entire process. I would recommend this company to anyone. Love Love New Day.

We had a great experience with New Day, Brandon ** was great to work with. If we had questions he would find the answer. We had a few hiccups along the way and we got them all worked out. He was with us all the way. Even the closing went great. We want to thank Brandon and his team and all of NewDay for their help. It will make a big difference for us. Thank you so very much.

Your underwriter did not have a clue about HUD 1 documents. Had no idea. I had to show him where the documents and data is found This maneuver by your company cost me $30000. On numerous Times I had to prove something that had already been done. This is very unprofessional because you deal with veterans every day and for the underwriter not to know facts and have the correct information is lacking on your part.

I had a wonderful experience with the process, everyone was very helpful and considerate throughout the process. I thank everyone involved in this process. I will recommend NewDay to my family and friends. Again thank you for all your help. The process was very helpful with my situation today. I can breathe a little bit better knowing that I can get back on my feet without the stress and worry.

Most impressive staff with outstanding work ethic. Could not be happier. Solved many problems. This refi has completely changed my financial position and helped in ways that I did not think of when I started the loan process. I would think the strongest portion of the process is the great staff I worked with.

I am so happy I chose NewDayUSA. They made me feel important and was there for me in all aspects of this process. They made it easy for me. I was worried I would never be a homeowner again. Thank you NewDayUSA. I would recommend any veteran who is interested in home ownership please call NewDayUSA

I was very surprised at all of the additional fees and costs for administrative, title and closing costs for Veterans. Also it took almost 2 months for the entire process. My agent was gone for a week, although I had a replacement it was disruptive. I was told 2 months from closing would be my first payment. I closed 1 Aug.. My mortgage which is 1000 dollars more is a challenge on a fixed income.

I'm very happy with this program. My advisor/agent Dylan ** did an awesome job. His professionalism and thoroughness made me feel at ease. He made sure the terms and options were clearly understood. We had open communication about what documents and information were needed. I sent the stuff, Dylan did the work. He was very available and kept me in the loop every step of the way. He arranged all the inspections and appraisals. The closing was done at my house on a Saturday which kept me from having to miss any work, very convenient. The loan processed and the money was available the following Friday. Great experience, highly recommended.

They were not truthful from the beginning and made it seem like they were trying to help me when they were not. For example, we discussed that I was going to refinance my home, consolidate my debt and borrow $10,000 cash for repairs with an estimated monthly payment of $1,434. Instead of allowing me to borrow $10,000 cash, they raised the fees for the closing costs and gave me the closing costs.

Finally called after waiting for some time and was glad I did. My husband passed away in 2023 and I was left with vehicle payments as well as the mortgage and several credit cards. I was using money out of a life insurance account that my husband had left me to help cover the bills. I really wanted to consolidate things and stop using the life insurance money. I was able to do that and will be saving around $1400/month. Thank you Andrew ** and NewDay USA.

I was pleased with all the assistance to refinance and pay off all my debt. The person that helped me was great. Michael **. I was able to all the paperwork at home. Everyone I had contact was nice and helpful. If I have contact with a veteran needing assistance in purchasing or needing refinance I will recommend NEW DAY to them.

I have only good things to say! Samuel ** did an outstanding job as the Account Executive -- very attentive to my questions and concerns. Gave quick and accurate answers and was always pleasant and ready to help. Best experience I've had so far with this kind of transaction. Thank you! Jan **.

I was offered one program only to be pulled from me and forced to do a full refi with debt elimination. I only wanted refi, no cash out. And kept on getting almost daily calls the whole time with questions or items needed, sometimes duplicate items. I started with one representative, then with no apparent reason or explanation he was replaced with another gentleman.

My NewDay USA loan experience was excellent, and I give all credit to my loan agent for helping me through a very difficult financial situation. If all of your agents were as professional, knowledgeable, courteous, kind, considerate and polite as Samuel Hakim **, your company would always get a five-star review! I was so fortunate to have Samuel as my agent and point of contact for my recent loan with NewDay USA. From the very first day to the very last, I was always kept up to date on my loan status. I was hospitalized at one point during the loan application process. When Samuel called with an update to the loan, he expressed genuine concern for my well-being. I do hope he is being recognized and appreciated by NewDay USA as one, if not possibly the best agent for your company.

They lied to us. They made me get contractors in to do repairs, said they would all be included in the end and would pay contractors and never did. They said they screwed up and forgot to add it in. They cost me $5,800 that I am directly responsible for to pay the contractor that I never wanted to get to begin with. And now the loan specialists will not answer or return any of our phone calls. We are completely dissatisfied with the service that they provided us. The customer service is terrible. They called us every day and now can’t find time to pick up the phone or return our calls and refuse to make their “screw up” right.

Ryan ** was awesome! Professional, courteous, EXTREMELY efficient. NDUSA SAID YES, when banks said no. Ryan continuously stayed in touch with us, "checking in," while our re-fi was in underwriting. Can't say enough about NDUSA and Ryan! Thank you! I contacted NDUSA after seeing your commercial numerous times. And, went for the gold and got it. I would recommend Ryan and NDUSA to any veterans.

Julian Aleksandar **​ was a pleasure to work with, promptly and accurately answering any and all questions we had throughout the loan process. The only reason we gave a 4-star review is because of some problems with outside contractors messing up inspection/treatment schedules. We would 10/10 work with NewDay if we ever need to refinance or buy again.

Great people. Very helpful. Mr. ** was very helpful indeed, he explained everything very clearly and precisely, this is not my first time working with your company. I’m very pleased to have done business with you. I would gladly recommend your company to my friends and family. Thank you.

I have the application as that of a drowning man being pulled from the water. I am very happy with the process and the outcome. My loan executive was the best. This is the way that you say to veterans "Thank you for your service." NewDay came through for me when I really needed help. Now my day is new.

Mr. Colby ** was very knowledgeable in assisting me with my inquiry for a loan. He made the entire process go very smoothly and is definitely professional in his interactions. Not only would I recommend New Day USA to a fellow veteran, I would also try and put them in contact with Mr. Colby ** to assist them.

Our experience with NewDayUSA has been outstanding in every respect! The team of Sarah **, Mitchell **, Steven **, Morgan **, Destinee **, and Donna ** are all highly professional and extremely helpful. From our first contact to our smooth closing, we have been treated as respected and valued customers. We cannot imagine how the process could possibly have been better. We are eager to recommend NewDayUSA enthusiastically to other veterans. Thank you all! As we say in the Navy, Bravo Zulu!

My experience with New Day USA was both imformative and professional. Every question I had was answered. Every concern I had was answered. It was a long tedious process but well worth it. The person handling my application was professional and responsive. Each step was explained thoroughly and easily understood.

I am pleased with my experience with New Day. They were easy to work with and professional and efficient. I would recommend them to anyone who has a similar need. I found everyone who I worked with to be dedicated and knowledgeable. They were awesome. I think that Brandon especially has gone above and beyond the call of duty to help me out and showed extreme patience and compassion for my lack of technical skills with computers. Thank you Brandon and everyone else who helped me behind the scenes.

The process with NewDay USA was wonderful. Our advisor Mitch ** was a tremendous help in obtaining the loan. He always made us feel like he was always doing what was best for us. Our realtor commented on more than one occasion how Mitch was very good at what he does. I would highly recommend New Day USA to someone looking to purchase a home.

I would like to first thank Ari ** for his outstanding help in getting through this. I don't know what happened to him at the end, but he was extremely helpful and, in this process. The Closing person was very great at her job. She was well knowledgeable in the paperwork finish and was very easy to work with. It was an extreme pleasure to have worked with all New Day Closing team.

My loan officer Sara was kind and courteous. She was always quick to respond and take care of business. Fast and efficient. I would rate her 10 out of 10. I would definitely use New Day again and would recommend to any veteran I know. It was a pleasant experience and Sara made everything easy

Two credit card charges were brought to the attention of your representative. They were to be included in the payoff. Your representative never included them in the payoff. I had to pay them out of my own money. Your representative never took the two credit cards as paid by your organization.

I want them to quit sending me garbage every day in the mail. I would never use a company that sends me unsolicited garbage every day. Tell Admiral Hoosit face to get a real job and leave enlisted people alone.

A very long story short. This company failed to pay my taxes on time to allow me to receive my property tax relief I am afforded as a disabled vet. Pay attention all new veterans. With today's economy and the world outside, every penny counts. I guess not to NewDay.

Temi could not have been more patient with us in helping us negotiate our way through this process. He was very knowledgeable and attentive. Verbosity aside, Pam and I feel like we are on more solid ground with our month-to-month finances. Also, our confidence has been bolstered that we understand our property better. Thanks again.

I am very pleased with the service we received when going through the process. Your mortgage officer was pleasant, knowledgeable and very patient in answering all of our questions and concerns. We would recommend this to all veterans and their families. I am glad to have the opportunity to help others who need a hand up.

There has to be a more organized list of prerequisites for the application for the loan. If I had all of the application information at the start the process would have been less in delay in obtaining the extra information at the last minute. The closing was a bit disorganized and the paperwork was rather vague, we had to call for assistance during the closing. I have never had this much trouble in the past with my other closing. It is nice that I have completed the process and started on my home projects. With only a small delay. I hope you take my suggestion for future improvements.

Refinance with cash out could not have been simpler. Matthew **, accout exec. handled the details for us and kept us informed every step of the way. Totally professional and courteous. He gets 5 stars from my wife and I. Highly recommend New Day...I'm a 24 year Air Force vet and they are totally committed to helping the military family. Highly satisfied.

Yes, great service, I had seen some commercials some years back, and a few years later, I received a letter from New Day, so I realized put to them and they responded rather quickly, it took a few things I had to do on my part, but it all worked out.

I was able to refinance and have my bills paid off with money to spare for home improvements. With bills paid off, I have flexibility to improve my value of my home and possibly a trip or some dental work to be done with the extra cash I now have on hand. Without a doubt, an ease to my mind I haven't had in awhile.

We are delighted that we was able to purchase our new home. We could not have did it without your help. Ms. Sarah ** was outstanding!! She was there to answer any questions we had. She was easy to work with and very informative. We thank you and your team for getting it done!

NewDay has help my family and I immensely! The process was not stressful and surprisingly quick... Spencer ** walk me through the process, step by step. He was courtesy and caring. Spencer is a true professional and a credit to the high standards set by NewDay! I really appreciate NewDay!

Brandon made the process a great experience from start to finish. He was very professional and extremely prompt. I would not hesitate recommending this company to family and friends. We were kept informed and up to date during the entire process. Once again thank you. I and my spouse could not be more satisfied.

Refinance my primary home with extra money to do some upkeep. Gabby was quick to respond and had to deal with me while I was traveling for work. Everyone was very professional and helped me eliminate multiple banks and creditors. I look forward to working with them again in the future when my next opportunity arrives.

Refinance is never easy especially when you live in a 100 plus year old house. But we got there and they were with me the entire time answering any questions and addressing all concerns. Shout out to Cody and Ben. They were outstanding especially when I had my doubts about the whole thing. In the end I got a new roof, a new paint job and I cashed out. Just wonderful.

This has been the easiest process out of all the no-local lending companies that we have dealt with. Our advisor was very helpful and kept us up to date as to what was going on all the time. I would definitely use the company again in the future, if needed.

He explained to how much money I would save if I changed my 3 percent mortgage rate to his 8.75. The mailer that I had received was attractive, but when contacted, it became obvious that they prey on veterans. Veterans BEWARE.

Thank you for helping us, we really appreciate all of the people involved with this. Absolutely delightful for us, with no worries because of the team assisting us. I would like to thank Scott ** for leading the group. Again Excellent, thank You! This was a perfect time to complete this for my family, I will recommend New Day to all.

Very fast service. Great communication. Document portal is easy to use even on cellphone. All questions answered. Very competitive fees. If shopping out a loan they will beat any disclosure offer from a competitor. Step-by-step walk-through when signing documents and pointing out any special sections and or rules that pertain to your type of loan, whether it be VA or not.

Had a great experience with New Day and would recommend it to anyone. Completed the process very quickly and had the loan within a little over a month rather than months and months. Great people to work with and all kept me informed and in contact a lot. Knowing what information I needed help make this go quickly. After the process was done I got a call to make sure everything was good and handled to my liking.

It was a very easy and pleasant experience. The person I dealt with was very pleasant and knowledgeable. He explained the procedure and helped me get through any problems that came up. He was very pleasant to work with. I would recommend him to any of my friends. I never thought the process would be so easy.

Anthony ** took ownership of my process and made things very easy. From Start to finish he was right on top of everything. As a result, I would recommend NewDay USA to all veterans that are eligible. I thank you, Anthony, the quality subcontractors and the whole team at NewDay USA.

New Day USA has been absolutely wonderful through the whole refinance process!!!! Our agent kept us posted every step of the process. Made it clear what to expect and what was happening almost daily! Would go through the process again and recommend to family and friends. If you're a veteran, this is the way to go.

This was my third financing experience with New Day and I give it 5 stars again. Excellent communications along the way and he took all the work out of the process. In fact our real estate agent was also duly impressed and she too would recommend New Day to her clients who are looking for VA financing.

Very nice experience, from beginning to end. Michael was always there to help me thru the loan process, which can be scary for a old guy like me, the personal support was best part of the NewDay process. Always felt like you all cared about lifting me up, which is an amazing feeling. I don't feel lost anymore thanks to you and Michael's Expert Knowledge. Thank you Admiral and please give Michael special thanks!

I called and spoke to Chad. Told him specifically on a recorded line I wanted to inquire about an equity loan on my present home. He asked me the reason. I told him. He proceeded to take info, run my credit and then called back days later with info on a complete refinance! I said what? I never wanted to refinance as I have a great rate. He said “Oh we don't do home equity loans”. I asked why we proceeded with this application. He said “well I was trying to get you to refinance!” He is unethical, and he acted like it was no big deal that he did something I did not ask for did not need and now has a hard hit on my credit.