NewDay USA Reviews

The process was quick and easy. I was kept informed every step of the way. Documents were assembled in any easy read and understanding. If I had any questions during the process, it was clarified and explained. Thank you to Brendan. An amazing loan expert.

The entire process was so incredibly easy and fast and Julian was so personable; it was really hard to believe it could go that well. I have recommended New Day to several of our veteran buddies already. Keep up the good work.

New Day financial and the staff made this process so simple from start to finish. The approval process was thorough and complete. This part of the process was quickly completed. When I decided to purchase a home the market was slow and the inventory of homes for sale in the areas I was looking was not in abundance. When I finally found a home, from the bid to the closing again went very quickly. 28 days to be exact. I want to thank the team of specialists I had in my corner working hard to get this experience to be almost stress-free.

My experience with Julian was flawless! Everything was dealt with far above & beyond my expectations!! Throughout this, very little was expected & he answered any & all questions I had! Turns out that when the money went into my bank directly my daughter Maelee started a new job as an Ambulance technician. I was able to send her money she needed to get the items she needed knowing it would help our relationship as well! Also was able to pay off all my outstanding bills leaving me enough to get house painted & much-needed landscaping. Now I will be going up to surprise my daughter with a well-deserved visit! I recommend any & all Veterans to use New Day that I will meet in the future! Thank you Julian you knocked it out of the park!!

Cody ** done a great job as our loan officer. Cody was patient, respectful,and knew his job very well. He was always concerned that we understood what we were signing. We even ask him in a few days before closing to add additional money to our loan, he never flinched same Cody as above.

Ashton and Morgan were both completely transparent and honest throughout this whole process. I really appreciated the fact that they both made accommodations to fit my busy schedule. The only time we talked on the phone was when it was absolutely necessary. As soon as NewDay USA opens the door to more than just primary home purchases they will be the only mortgage finance company I use.

At every step of the Refinance process Philip ** and his team were there for me. If I had a question or didn't understand something Philip was there to help me. I could not have asked for a better experience.

I think the staff at New Day I worked with tried to help as much as they could. They were honest and forthright with all my questions. Whenever I called Gabby with a question she always responded as soon as possible. There is a time lag between the East and West Coast so sometimes it was the next morning but she always contacted me.

Zachary was my account rep and was with all of the way. He answered all my questions and I feel he gave me good advice, he was excellent. His assistant was also very professional and helpful. I compliment Newday on their staff.

The customer service was great. Our loan officer, Mr. Benjamin ** was very professional throughout the entire process. He stayed in constant contact and assisted us when we had a problem with the customer portal. We appreciated all the assistance we received.

Everyone has been very helpful and has made the process really easy. I have no complaints. Thanks. I would recommend to all Veterans that if they need help this is a very good option and it has help me and my family a lot.

Both of these guys were simply outstanding! Joseph started the process and Phil finished it. Phil was empathetic to my situation and worked with me on my time. He even let me vent because I was so overwhelmed. That is what set the mark for me. Both of these men deserve accolades and a pay raise. Thank you guys for making 2023 financially free!

I am well pleased with NewDay USA for the expertise that was shown while refinancing my home. I would recommend NewDay USA to my friends. If I had to do it all over again I would still use NewDay USA. Also Mr. Brandon ** was very professional with every step of the process.

It would have been nice if I would have gotten a call informing me my cash back had change. (Went down.) Didn’t find out until day of closing. Completely unexpected. Was expecting what I was told. Had to redo a lot of plans that were made.

Was handled very Professional. Any questions were answered in a timely manner. Very pleased with the outcome. I have been wanting to do this for a while, and glad I choose New Day. Would rather work through the VA in any manner.

Great folks to work with very patient and always helpful, always answered my calls and had the right answers for me always got paperwork to me on time. I am very slow, and not computer smart and they stuck with me until we got through it

We just received our loan last week. Everyone was so helpful and nice. Smooth process to the end. John was especially great, the notary company was very efficient. Everything was explained in detail down to the last signature, all the T’s were crossed and I’s dotted.

Ms. Jillian was very professional and very informative on helping me with the process of refinancing my home. She represented New Day exceptionally well. I know that there was other people who had a hand in helping, but she spearheaded it, and was in contact with me from start to finish.

The company you use to disperse checks is not a reputable company according to Chase Bank, Advantage credit card for now. Chase put a 10 day hold on the check advantage credit card. Has placed a hold on the account until check clears. Perhaps you should just wire the money Instead of checks! Are we in the dark ages.

The whole process was accurate, painless, and competent. Did not feel pressured at all to complete each phase of the procedure and all my questions were answered. I felt completely comfortable with the whole process and would recommend NewDay USA to any of my fellow veterans without hesitation.

I am very pleased with working with Newday. The people I had the pleasure of working with were very attentive to my needs and were very thorough in working with me. A real pleasure to deal with especially Brandon ** and James **. Thank you very much.

I am extremely pleased with my experience with NewDay USA. They have been extremely helpful and professional throughout the entire process. They constantly communicated with me throughout the entire process, and literally updated me daily on the progress of my loan. They never exceeded any timeline that the gave me, and in most cases beat the timeline, to include closing the loan one week ahead of schedule. I would unhesitatingly recommend NewDay USA to any veteran!

Customer/Loan assistance was great and the process went through without any issues. Loan Specialist Justin ** was helpful and was readily available throughout the entire loan approval process. I would recommend this company to a friend or fellow veteran if ever in need of a new loan service.

Thank you so much. I received a mailing and sent it in just to check. I was surprised by the amount I was told I could get. When I shared this information with my family, we decided to move closer to family. All because of NewDay USA. Thank you!

Had a great experience with the New Day team. They were very supportive and really let us focus on the most stressful part of the process; finding a home! Everything was handled with ease and no pressure. I would absolutely recommend New Day to any Veteran looking to purchase a home.

Justin was awesome. On top of everything and questions answered very fast. Such an easy way to refinance and get us back to comfortable. Justin answered the phone each and every time. Never had to leave a message be and be wait.

Everything was outstanding. Progress was fast and simple. Loan officer was great and explained everything and was quick to respond to questions. Would recommend to friends looking to refinance or to buy new home. The whole process from start to close was excellent.

Justin was easy to work with and always kept me informed during the loan process. He gave me the list of all the documents he needed and let me know right away if he needed anything or if there were any delays. Working with NewDay was the best experience!

ALL of the people that assisted me with processing my home loan did an EXCELLENT Job!!! They were friendly, courteous, and very efficient. They stayed in contact with me throughout the whole process and made the New Day Program VERY efficient!!!

Colby ** was very professional and did an excellent job on our refi! He was easy to work with and answered our questions in a timely fashion. Refinancing our home with New Day, we were able to payoff our auto loan and credit cards, as well as some cash out for savings. We will save about $2000 a month. We would highly recommend New Day to any veteran or active duty service member!

Temi went above and beyond to ensure we were taken care of despite all the challenges from Louisiana based subcontractors. Missing two days of work due to Termite inspect no show, then having to pay up front before they would release results. Having to redo all closing paperwork due to notary mistake, two days after funds were to be dispersed.

I was assisted through the loan process by Dominic **, a knowledgeable professional who kept me constantly aware of each step of the loan process. He made sure I understood and insured that I had the paperwork needed for the loan. My experience with NewDay USA and its personnel was very positive. It was a pleasure working with NewDay, only a few professional organizations to work with.

Refinancing my home was easy with NewDay. Everyone was extremely helpful and courteous from my representative at NewDay, to the appraiser, to the notary when I signed the final papers. I would recommend NewDay to any veteran looking to refinance or buy a home.

Anchors Away & Semper Fi Ooh! Rah!

Lender was overall fine but made it all sound easy and would definitely meet all my requests. Then week by week it wasn’t easy and I did not get my requests. He is the expert, he should have the foresight to know. Too much of a Salesman. I wasn’t born yesterday and know a few things. I received everything timely. In the end, just tell me like it is from the beginning. Thank you.

I just want to express my sincere thank you to NewDay and especially Julian for providing such a great experience with my mortgage needs. The entire process was smooth and seamless. I highly recommend NewDay to any veteran with their mortgage needs. Excellent customer service!

Mitchell **, Loan Officer and Trae **, Senior Processor were both extremely helpful through this process. They made it easy! I highly recommend them and NewDay USA for VA backed mortgage loans. We now own the home and property of our dreams!

New Day made the process of refinancing my home quick and trouble free. When I had any questions or concerns my agent was available and very helpful to making sure my concerns were addressed to my satisfaction. I would recommend them to my friends and loved ones.

New Day did a fantastic job. I especially want to commend my processor Tyler **. He went above and beyond to make this process painless and enjoyable. I salute his professionalism and hard work that made effort so successful.

Very efficient and professional service. Preston was my account person and was great. I would recommend this service to anyone. I was pleased in all segments of the service. I would definitely use New Day again if needed. Thank you for your service.

This has been the best experience I ever had in refinancing largely due to my Account executive Ramon **. He was very polite and very well-informed in his job. It was a very pleasant experience working with Ramon. To all my veteran friends I highly recommend calling Ramon ** at **. Thank you for a job well done. Don

My experience working with New Day was exceptional... Brandon ** was excellent and made the entire process go smoothly. As a Disabled Veteran, I appreciate New Day and the model created by Admiral **!!! In this day and age veteran focussed resources are hard to find, especially those that are there for the veteran, and not to scam the veteran. New Day is certainly one Veteran-focused organization that does it right! As a representative of New Day Brandon ** should be recognized...his service to me and my family was tremendous!

Mr. Curtis ** was so helpful and amazing. He was so respectful and courtesy. This employee is a great asset to your company. I salute him. He kept me informed throughout this process. He provided me everything I needed immediately.

Very pleased with the professionalism and courtesy of the New Day team. They are very informative and responsive to my needs. I felt that I had their full attention throughout the home buying process. We are very pleased with the experience of purchasing our home.

Your company started off great. First phone call certain paperwork was asked for. So I provided it. Then a few weeks later each phone call asked for more info every time we talked. Then the delays came. Your company failed to keep the closing date as scheduled. After a week another missed deadline. Then after I closed the loan. Zero contact from Dan. Text, email, phone messages nothing. Here I am two weeks later after closing and I still haven’t received the money promised that it would be overnighted. I even signed for it to be electronically sent but no fees back from your company. I will never recommend New Day to anyone and will reach out to every social media app and put the word out there also.

Lionel was very upfront and honest about the entire process. I would recommend NewDay USA and Lionel ** to any veteran who is looking to refinance their home. NewDayUSA kept me informed during every step of the process. The company that did the settlement was very courteous and professional.

I went to New Day USA seeking to refinance my mortgage, after being turned down by a prior conventional refinance company. New Day USA showed me and my wife exceptional service, and care for our financial needs. They refinanced our mortgage, and now we are debt free and no more financial stress. As a veteran, I am very happy I found New Day USA. They did exactly what they said they would helping veterans and their families buy a home, or keep their current home. If I meet any active duty, or retired veterans seeking help with their financial needs, I will refer them to New Day USA. Thanks Admiral Lynch for your caring attitude.

My experience with New Day USA was smooth and uncomplicated. Trae ** and Cole ** did an excellent job of explaining each step of the loan process and keeping things on track. I felt well taken care of and would definitely recommend New Day USA to any veteran.

This was an enjoyable experience overall, the only thing that I am not excited about is I have two checks for accounts that I believe are closed? This could very well be my problem as I may not have fully looked at a sheet that was sent over for me to review. The credit report I am looking at and what you guys were looking at are not the same. At this time I am waiting to hear back on additional information.

Ryan ** was very helpful. But we were expecting the checks last Tuesday but they didn’t get sent out until then for overnight. It’s Friday now and we haven’t seen anything yet. Also, I know he was out of the office but I had to use my wife’s phone to talk to somebody else. When I tried on my phone it always went to him which started to piss me off. There should be a way to talk to someone if he’s out of the office.

A very pleasant experience and all went better than I expected. Jo ** was a real pro. I will recommend your service to all my military Friends. Thank you for caring about the people that sacrificed to keep our country free.

Very easy process with a very friendly loan representative. A company that reviews and helps as much as they can from the paperwork provided. Whenever there was confusion during the process, your loan representative usually had the answer or would get back to with an accurate answer.

Thorton was a great help and helped me to get everything you needed. We did not have that kind of service with the other company we refinanced with be. Like I said your man Thorton was the best and explained to me how to do things so the papers your company needed would get to him. So thank you and your personnel.

Yes I would recommend NewDayUSA to a friend. Great service by the gentlemen who walked me through the process of obtaining my loan. Great job Colby. All the people involved in the process were knowledgeable of their job and were friendly in their business transaction. Thanks NewDayUSA!

I am the widow of a Vet and needed to pay off some things and redo my house mortgage, so I got in touch with New Day USA and they have been wonderful to work with from start to finish. The entire staff there at NewDay USA is wonderful to work with. Thank you for all your help and guidance..

The loan was started on 7 Nov with apr of 6.99. By the time it closed, it was changed to 7/49 and originally I was told, "You could do 100 percent" but at closing, I was told only 92 percent could be done. Was I misinformed from the beginning?

I was hesitant to contact NewDay USA at first. I had received numerous mailers and watched the TV ads. It seemed too good to be true but everything was quick and efficient. I am very impressed with the process and our ability to refinance in order to meet our long term goals. Thank you!

From start to finish our experience with New Day was exceptional! Our contact was Ellis **. Such a wonderful asset to your company. He was always available to answer our questions. He guided us each step. The only problem was the termite inspector that was sent out. He tried to scam us and Mr ** was there to pick up the slack and get the house inspector. We closed and really enjoyed the process.

I called originally to inquire about the program. From the very beginning our advisor was pleasant, informative and kept us updated on the progress of our application. We closed within 30 and received our loan proceeds a week later. We are very pleased with this progress and would not hesitate to recommend.

Everything, from my initial phone contact with NewDayUSA through to the final closing 3 weeks later, could not have gone any better! They took care of it all in a truly seamless and professional manner without a single hiccup! As a veteran, I can honestly say that they were really 100% there for me when I needed them!

Had a lots question, heard good thing to my question from him. He respond in fair way to question, was very happy him. L do not know what more l say. He explains how everything work down to tee so l would understand it all

I want to thank Mr. ** for the great customer service he put forth in helping me and my wife through the loan process of the refinance mortgage loan. He has great communication skills and very clear on the processes needed to complete the loan. Again, thank you Mr. **.

The entire process was pretty straightforward and easy. For someone who states that they are for veteran’s NewDay USA was a little pricey on their closing cost but I understand that they have to pay for commercials and payroll. They treated me very well. Always kept me up to date with everything.

My representative went the extra mile to ensure that our needs were met and that every roadblock was addressed and overcome. Frequent and accurate updates were made to ensure that I knew the status every step of the way. Truly showed personal caring for our situation.

Dylan performed awesomely. I would recommend the company to my friends and family. Just wish we could have gotten the higher appraisal, but that wasn’t the case lol. Overall awesome job. Bravo Zulu. Dylan keep up the good work and helping us veterans with all of questions and wants.

Everything went very smooth. People were very polite very professional and knowledgeable. Ralf did an outstanding job. Thanks to everyone evolved. It wasn't as difficult as I thought it would be and it went a lot quicker than what we assumed it would take.

My initial contact with New Day USA was November 25, 2022. The person I was assigned to contact with any questions or concerns is, surprisingly a New Day VP and Program Team Leader. This man's lack of concern and/or interest in fulfilling New Day's commitment to assist me in the loan process was unbelievably sad...especially given his position. I followed up 4 days ago and was assured I would be hearing from "Him" no later than Tuesday, December 6th. Well, today is December 9th and I have yet to receive one reply to my numerous emails, voice mail messages and texts.

We had the pleasure of working with New Day for a mortgage for our new home. The employees we interacted with were professional, informative and simply pleasant to work with. Sarah S, and Destinee S. and Emily Dawn H. in our opinion are superstars!! Due to delays in our building process from supply chain issues and the changes in mortgage rates over the many months, our project moved along. The team that worked with us kept us informed about all the changes and made the process painless. We are very grateful and highly recommend New Day.

We were very pleased the way we were serviced by your executive agent, very energetic and fast. We have no problem at all. He was always ready to answer any of our questions and was in contact and finds if any questions as often and never left anything not answered. Thank you very much, for job well done. Agent executive - Wayne **.

Things went well and we are so pleased that in the process we were able to get rid of several of our bills in addition we were able to no longer to have a car payment on my wife's car and I was able to get back the title on my van. It has been a good experience.

My experience with New Day USA was truly exceptional. They were with us through the entire process and available to answer any questions at any time. Our loan officer was a real joy to work with. He made the process easy to understand and very clear with respect to what we needed to do. Thank you for your service and your help. I would strongly recommend your company to others.

What made this work was the knowledge and diligence of Cody Jeremiah Dennis​ Assistant Vice President ‑ Loan Origination. He was able to walk me through the process even when I had trouble understanding parts of it. I selected NewDay because it was veteran oriented and I saw on Fox News that you provide substantial financial assistance to various veteran organizations.

I would like to thank you and your team for the excellent services that were provided to me. Mr James ** was outstanding in the extra help and care he provided to me. His level of professionalism has not been given to me since I was on active duty. This process was made smoother than I expected. Thank you so much.

Very good experience. Dylan was helpful and displayed great professionalism. He guided me and my wife through the entire process. He was always available to answer our questions. He is knowledgeable. We also appreciate the concern for those of us who are veterans If I become aware of someone needing these services, I will steer them over your way.

Described the program and how it will benefit me. The process was getting the needed documents to begin. I was encouraged to maintain patients and it worked itself out to be a successful finance plan for me. My finances were paid off and needed cash was received from Escrow account to complete home repairs. Thanks to “New Day” my financial future will be better.

Was contacted by Anthony ** in Aug about refinancing with a cash out. We actually held off contacting him back because we were not sure about going through the process again. After we contacted Anthony back he walked us thru the entire process from start to finish, never pressured us, and was always very punctual when contacting us and working with our schedule. The process ended up being very painless because of his professionalism.

Fast service, clear, concise and knowledgeable lenders. Easy to deal with totally stress free interaction. Great associate Brandon. Made it all clear, concise, and easy to complete the process. All questions and concerned were settled. Would most definitely recommend to friends

The ride was very tough, however the many obstacles we were confronted with were resolved with dedication and hard work by the great management and employees from NewDay. I don’t have the adjective(s) to convey our sincere appreciation. We will certainly refer you to our family and friends. May God continue to bless your Great Company.

Closing agent told us the settlement company would mail checks. We called Anthony ** and never got a call back. We called again, and again until we reached him. Anthony told us the closing rep wasn’t correct and he would call the following day to coordinate the FedEX package being mailed to us in VA, where we were working during the week. No call, and FedEX was sent to NC requiring a very long, overnight drive to retrieve the checks to be mailed. Our settlement date was delayed by nearly 2 weeks due to an oversight by Anthony and no calls back, despite being assured he would call. We referred my Aunt and Mother to Anthony because he was wonderful at the beginning, but once we signed off there was ZERO follow through. Terribly disappointed and now we get the honor of a month of less income by having to pay bills that should have been paid off by our loan. We’ve faced financial loss, and that’s not acceptable.

Everyone great to deal with at New Day USA. Craig was wonderful to work with. He talk me thru everything and help when I needed it, plus he call to check to see everything was going every step of the wa

I can not say enough good things about the people at NewDay USA. They are some of the best people I have had the pleasure to deal with. They will get the job done and done with the best possible outcome for a veteran trying to finance their home. They have or find any of the needed experts to get documents or certifications to complete the necessary Veterans Administration requirements to complete the loan process with the best possible results for the veteran's loan. They are a great company for veterans to do business with in my opinion and I highly recommend them to all of my brother and sister veterans.

Colten, work very hard to ensure we got the best deal possible. This is the second time I've work with NewDay, and I'm glad we did. One thing, please have your Marketing Department stop sending my wife or I NewDay information in the mail.

Osarume ** was very professional and shown confidence in her ability to assist me in getting all require documents. When things were looking bleak her assistance gave me confidence. Her initiative was crucial in getting my refinance approved. I appreciate New Day for giving me a veteran the opportunity to refinance my home and pay off bills. You have my support and thank you.

Refinancing my VA. This was the easiest that I’ve ever had to be able to refinance my VA loan. The customer service that you receive is very very good. They take and make sure you are happy constantly. You are receiving texts or phone calls, emails whatever is necessary to make sure everything is good for you.

For years I’ve wanted to become part of the New Day family. Never qualified so I worked hard to raise my credit score and finally made it. Thanks. My account manager was very professional and helpful from start to finish Ashar **.

My experience with New Day was “top notch”. Our Account Manager (Ediberto **) made our entire experience seamless. He went above and beyond with his customer service skills, professionalism and loan process knowledge! I will recommend New Day to ALL of my family and friends.

The website is easy to navigate, the customer service is outstanding and they delivered everything they said they would. My account supervisor immediately answered email and returned phone calls. Daniel was so easy to work with. I will never use another mortgage company.

The team at New Day was very helpful and walked us through the entire process, no question was left unanswered. They even helped us get the required documents to get our new home loan approved, very knowledgeable staff, very friendly and Veteran oriented.

The process with New DAY was so easy, unlike other refi companies. My contact, Edi was awesome, the best. He was in constant contact with us. It was like having someone holding my hand. I didn't have to worry about anything. And he has stayed with us to the final step.

Adam ** was very cordial, knowledgeable, and kind. He did not pressure me. He sounds like my Pastor!!! I had to go out of town near the end of closing. A notary from Pennsylvania was provided for me at my brother's home.

From the very start your team was wonderful in helping me with anything I needed and explained everything in great depth to me. Thank you to everyone for all the help in getting me into my new home. Thank you. Randy **

Kris maintained regular contact with me during the entire process with case progress and any additional information required. My cash out allowed me to pay off my largest credit accounts and still leave me enough cash to accomplish many of my home improvements.

I am very pleased with my experience with your company. Your representative was experienced, knowledgeable, easy going, and he talked to us like a normal person, not like someone who knows everything and just has to get this out of the way. He was very kind and all around nice and likeable man. Jesse was very patient, helpful, and took the time to get to know us. He helped give us peace of mind and security once more. I have already told people about our wonderful experience with your company. You are helping people in a time that help is needed and appreciated. Thank you again for all that you have done.

Greg **

Our experience with NewDayUSA has been fabulous. Our loan officer Destinee ** was on another level above excellent. She made herself available 24/7. We real feel like we have made a friend. She knew what this home meant to us and went above and beyond to help us get it.

It was a great experience with professionals. They walked me thru all the steps and even my wife who was out of state. She had went to Ohio to visit her family and caught the coronavirus. Everything turned out fine and I would tell everyone to try your services.

Very pleased with New Day. Staff were very helpful. It started with a simple phone call to New Day. Especially Abigale **. Abigale returned my phone call and got things started for a Loan quickly. Her Boss Andrew was extremely helpful at one point.

Was really disappointed in the service. The constant delays and the lack of communication. Started off with an agent, halfway through was assigned to another agent. Constant delays, not by me. Requested documents were immediately send. I was held up by the "Title Company" without explanation. After constantly hounding them as to reason for the delay. It was learned, delay was over a shared driveway..That took 2 seconds to resolve, but had me waiting nearly 2 weeks after I was notified of my approval.

They were helpful and did excellent work. Nice to do business with, honest. Nice people to help with contractors. We lived in Miles City for 22 years and lots of nice people to called neighbors. When we need help we can count on them.

Was very pleased with how the team helped me through every single step of this process. They made it easy and answered all of my questions. I would definitely recommend NewDayUSA to anyone who happens to be ready to look for their forever home. Appreciate all that you guys do!

Cannot be more pleased with the process to refi our home. Your New Day representative we worked with was Colten ** This young man perfectly executed every step as we moved through the process of the new mortgage. He was knowledgeable, returned our calls quickly and very responsive to our questions… He is a professional, stellar example of NewDay USA! We most definitely recommend NewDay USA!!!

Loan payoff is awkward and inaccurate. Credit card accounts were not correct amounts and lagging behind correct totals. Mailing checks rather than electric transfer is time wasted and antiquated. Better system would be to electronically transfer agreed totals to borrowers and have them epay bills.

The process was made clear and quite efficient. Brandon kept me informed throughout the entire process. NewDay is very well versed on all aspects of VA loans and procedures. This is why I recommend NewDay to friends and family who have served.

NewDay was very communicative! The account mgr and processor were both excellent. Sarah and Grier were with me every step of the process. The lock in rate worked well as did the title company. We closed within a day of schedule. I am very happy with the process from initial contact to final funding. I am glad I could use my VA benefit and get into my new home. Thank you very much for your diligence.

My guide through the process, Mac **, was a magician my credit history when it came to unraveling my credit history. I was also impressed by how affordable our loan was. Newday USA was definitely the right choice for us.

Being as absolutely kind and just wanting to complete the contract:

I had been receiving mortgage literature (requested by me) from NewDay USA for nearly three years now, when I decided to finally commit and make the change: debt consolidation from a previous marriage a primary consideration here. Ultimately, I selected NewDay USA based on [the] positive experiences of three other veterans (and families) I know and trust.

Brittany ** and Cole ** were a pleasure to work with, on top of everything. A real asset to your organization! The only downside was Stanley ** but the other two made up for his mistakes. Definitely will recommend you to other veterans.

My wife and I were blown away by how fast everything got done. Our last dealings with another mortgage company took twice as long. Nick, our agent was very friendly and right on top each step in the process. We will definitely recommend you to our friends.

I would like to say your team was very professional and courteous to me and my wife. I mostly like to say that Wayne ** was very courteous and professional at all times and knowledgeable with his information about my house and help me on how to handle my finances. As a Army Ret, I will tell all veterans to talk with NewDay about Refinancing and purchasing a new house. Thanks again, for all the help and hard work your Team provided. Alfred ** USA Army, Ret

I had a very good experience with the whole process. The loan closed in 2 weeks instead of the forty-five that I was told at the beginning. Conor who was the agent that I dealt with was amazing, he kept me updated throughout the process. He even walked me through on how to download some documents that I could not do myself.

German ** was great to work with and very knowledgeable. The experience was very accommodating. The process was very easy. He kept us informed the entire time. It actually turned out to be better than we had planned. Thank you.

Mr. Cody ** was very knowledgeable and worked hard to get the deal done! We appreciate everything he did! We had a bad experience with another company and we’re delighted that the staff at NEW DAY were able to help us!

It's the easiest and best and fastest refinance I've ever done and Frank was great on keeping me updated on everything. It seems like to me it took less than a month to complete. I loved the online refinance forms and online signatures. It was a great experience.

I contacted NewDay and was put in touch with Ashir **. The whole process was very easy, long. I was kept well informed of what was going on through the whole process. Ashar was great and loved working with him. He answered all my questions and walked me through the whole process. If I ever look to refinance or buy a new house I will contact NewDay.

Very courteous and kept us informed of all developments as we went through the process. The rate was reasonable and we'd recommend them to anyone going for a home loan. This was not our first home loan but it was one of the easiest.

A very important asset of New Day USA, Mr. Joseph ** displayed a superb professionalism and knowledge of the business. He made me felt important and comfortable during the whole process of my refinancing application. I wouldn't have have a second thought to recommend him to my friends and relatives. Thank you Mr. Joseph ** for your genuine approach to help military servicemen about their homebuying and refinancing needs. The New Day USA will succeed because of your honest performance.

Jim ** was professional at helping us through the process. It was so easy and the quickest escrow we've ever had. Thank you all for meeting our needs. We would recommend New Day USA to our friends or any veteran asking if we were happy with the process. We would also recommend the notary who came to our home. Your choice of appraisers couldn't have worked out better for us.

From the start, Kyle was professional and forthcoming with any information we need. He was quite helpful and kept us up to date through the entire process. This made it much easier and less stressful. The only thing that was a drawback was signing a thousand times at the end.

New Day worked so hard to help me get this loan and it was not a cakewalk, because of my low credit score and others who slowed down our request for a payoff. It was hard, but we made it. War is hell, but it's so good to be on the winning side! Thanks, New Day for a job well done!

Megan was great from the start. So patient and flexible. She made the entire experience very easy and enjoyable. Thank you New Day for your continued support of Veterans and our families. I would highly recommended working with New Day for anyone in the need of a home loan, refinance, or some cash on hand for large house projects.

We decided to re-finance our home with New Day USA. From the initial contact with our representative, Jeremy ** through closing our experience was wonderful. Jeremy is an asset to the company. He kept us informed every step of the way. There were no glitches. We highly recommend this company for active duty and Veterans.

Thank you for the opportunity to describe our experience working with NewDay USA. Everyone we had contact with was considerate, kind, and most helpful. The process went most smoothly, and we were treated with professionalism and respect: The associates we worked with were always patient, accommodating and understanding- a tremendous assistance. Amanda (**) got us started on the process, and she was very pleasant and informed us about the process and how it would progress. Matthew (**) stepped in, briefly, for Amanda, and he helped us move forward by alerting us about documents that we should have available if requested.

First, Dylan did a great job helping us! This is not the first loan we have completed since my husband became self-employed. The underwriting requirements from NewDay were far above anything else we were required to complete with other lenders. The extra requirements cause our first rate lock to expire and lots of my valuable time trying to locate a new CPA to provide the requested documents. The requested documents are not a VA requirement. Other than this issue, we are pleased and very thankful for the hand-up!

Nick Was very helpful and very quick to respond to my questions. He at the beginning thanked me for my service, and continued that throughout. I also, sir would like to commend you and your company for taking care of us Veterans every way possible. Please continue this and your mission will be accomplished with great pride and satisfaction, God Bless, (Sgt. **)

I want to express the “excellent” customer service that I received in my journey to purchase my home. My journey with NewDay USA started back in October 2021. I was in the process of a divorce and selling our marital home. There were a lot of things pending to enable me to purchase my new home. NewDay worked with me to get all of the required information and documents in place. They kept in touch with me just to check in on how I was doing and showed me so much kindness. They went ‘over and beyond’ their normal day to day duties.

New Day USA is outstanding top of the line customer service and Sarah ** who helped me along the way was the best she made me very comfortable and she's very good at her position. NewDay deserves more than 5 stars.

Everything went very smooth, the exception of the appraisal, the company that you used I feel did not get a true picture of the current market, both of the homes used for comparison had sold more than six months ago and were not a true picture of the current market. This caused our loan to be lower than anticipated so that we did not get as much out of the home to allow us to do what we were planning.

Will never do it again and I hope Newday sells my paper. Will not recommend to any Vet. I will post a review at the VA hospital here in lake city and call all my friends. Very disappointed in the callback for work to get done.

She was an excellent and friendly person to work with. She always answered all my questions. She was a dream to work with. I would recommend her to anyone applying for a loan through Newday. She needs a raise. She is an asset at newday.

Ms. ** Did a great job, but all other aspects of the process were horrible. She was the third rep that I worked with. The claim that New Day understands the military is the furthest thing from reality. It took over seven months and requested resubmitting the same paperwork multiple times. Would never recommend to anyone.

I would like to say that it was a positive experience from start to finish... However, it was not! The whole process took six months, and TWO CLOSINGS because FedEx LOST the paperwork. We had three reps from the start. The first two did not handle our refinance professionally. This caused much delay. Mr Thornton worked hard to assist us. New Day would not be my first choice in refinancing again.

I wasn’t always the easiest to deal with and escalated things at times when I was frustrated, they always remained calm and composed and kept me reassured I was doing everything that was needed. They went above and beyond for me.

Refinance mortgage for a lower interest rate and extra money. Process was more paperwork than I would have thought. Second agent was much more informative and helpful in regard to exactly what paperwork was required. He was also available or would return my calls ASAP.

The credit check for my loan came up with credit card balance of $6905 on a credit card that has been closed with a zero balance since 2017. Icod get the proof until after the loan was locked in. So I have to finance $6905. I will get the money back from the credit card company.

The Newday USA loan officers were very polite through the entire process. They let you what was needed and gave you the time to deliver it to them. I was pleased to work with them. My officer got switched midway through the process, but it caused no problems.

1. The wording in this description box is unfortunate. If you are looking for true feedback, you don’t use “scare language” like this.

From start to finish, I was impressed with the service provided at NewDay USA. Any changes or requirements along the way, I was informed of almost immediately. Another aspect that outstanding, is that if the program being offered wasn't working or in my best interest, I was informed of a better program, and guided through the reasoning as to why. I would highly recommend NewDay USA!

Working with Lionel was a pleasure. Throughout the process Lionel kept me informed as to where we were at, and what was needed to make the process move to closing. I would and will recommend New Day to my fellow veterans.

The NewDay USA Team that worked with us was amazing from the initial contact to closing. They have been the most transparent and professional I have come across when buying a home. So much that I am already recommending you to family and friends. Thank you!

The experience with NewDay USA was fantastic. They kept in constant contact with me throughout the whole process. They relieved my fears, frustrations, etc. The closing process was very comforting and reassuring that I did the right thing and the right time.

When I started the process of refinancing. It is supposed to be at 4.25. 3 or 4 days before closing the rate was changed to 4.9. The explanation was that my home insurance send the paperwork late and that they can not honor the 2.35 that was agreed. I feel like I am paying for someone else mistake. I was going to stop the process at that time. I did not, but I still feel like the original turns shoot has been honor.

I was really satisfied with the way the process was from the first contact to the closing. My first contact with NewDay USA was Sarah ** and then Katherine **. They made the process go smooth and we met the closing date as planned.

Always kept us update on everything. Fast service. We received everything we were promised. The person that did the closing was good. She informed us of everything that was in each part of the forms that we signed. She was very professional. The person that helped us with the loan was also very professional and helped us with everything. He kept us informed every step of the way.

This company New Day USA was so up to date giving us updates, letting us know what they needed and everything was right on time. Thank you so much for taking care of our needs. I would recommend this company to any veteran or person looking to refinance or buy a new one.

I received the help that I needed on my home loan. Your agent was very helpful. Again I would like to thank Mr. ** for helping me. All the questions that I needed answered I received the answers. I will recommend any veteran to contact New Day for the help that they need. This was my second loan with your company, just a little more to do this time around but again I am satisfied with everything.

The process of refinancing was organized and streamlined. I enjoyed working with Zack. I was refinancing my mortgage for a cash out. The closing process was simple and easy to follow. I was comfortable with the entire process. Thank You.

My wife and I were looking to cash out and refi our current home to put together a cash offer for land we wanted to buy before interest rates rose. Every part of the process for this loan was simple and no stress. Will definitely work with NewDay again when we make our big move to our future log cabin home.

Kyle ** was perfect all along the process. I would highly recommend the whole team. There simply weren't any problems that I had to take care of. He was respectful, courteous, well informed and spot on. Thank-you again. I would certainly recommend to a friend.

BROOKS IS A ROCK STAR. He and I worked well together and I love New Day USA. I will not go elsewhere as long as I have a mortgage. They were so amazing and made it the easiest refinance I have ever done..I will shout this from the roof tops. THANK YOU FROM THE BOTTOM OF OUR HEARTS.

I was disappointed that I didn't get the 3.65 interest rate. When we started this back in December I was under the impression I was going to be locked into that rate but as time went on I noticed on a new set of paperwork that it had not been locked in and the rate was now 4.25. I was told his system wouldn't allow him to lock the 3.65 in but we locked in the 4.25. Like I said I started this in December because I couldn't close until March because of previous refi. I figured interest rates were going to sky rocket so that is why I wanted to get a jump on this. 4.25 isn't horrible but I still believe I should have been allowed the 3.65.

We finally closed on 11/9 after an original closing date of 10/2. It stated in the contract that New Day would pay property taxes out of closing. They sent the funds to our county tax office a week later on 11/16 then they turned around and canceled the check on 11/22. When they got the funds back, there was a charge of $427 from our old mortgage company that they reappropriated from our tax money. They did not notify us of any of this and still have not provided documentation to back up this claim. Two months later on 2/18 they refunded the balance of our tax money.

Refinanced my home with new day and they were amazing. Jackson ** facilitated my loan and he did an amazing job. Always had the answers I needed and was always polite. Closing was done at my home and was quick and painless. All payouts were on time and was just exactly how they were supposed to be.

We decided to refinance our home after adding a backyard patio and finish our basement, we decided to go with NewDay USA & we don’t regret it. They made the process easy. Even appraised for more than what we thought which made a choice for us to go with more money back. If you want to refi then use NewDay USA.

Very satisfied with the professional service I received with my loan. From beginning to the end, The Loan officer that I worked with was exceptional and handled all my needs with care. She made sure all documents were met on time.

This was a long process because of interference from other family members. Fortunately, through the expertise and patience of Mr. Michael **, we were finally able to procure the loan and solve a significant family problem. There were complications because of confusion due to wording and specifications in the original mortgage papers. The prior institution would not allow escrow considerations; this contributed greatly to our need for a refinancing solution. Your TV advertisements with "Tatiana" are excellent; she is a wonderful addition to your staff.

I would highly recommend to anyone looking for a mortgage loan. This was a very easy and quick process. Everyone I dealt with was very polite, friendly and professional. Any questions and concerns that I had were answered in a timely manner.

My experience was a nightmare... It ended up costing me in the long run several thousand dollars... I would never recommend your agency to anyone... I picked your agency because you were supposed to be experts in obtaining a VA loan... apparently I was wrong... There were so many issues I just don't want to take the time to go through them all... I can tell you my experience started in Mid November and I finally closed last Monday... Just ridiculous...

My experience with the NewDay USA team was smoothly coordinated, clearly articulated, and effectively managed by a dedicated team who thoroughly embody the term "professional". I have not experienced such thorough project management and helpful service in a long time. Initially I thought the level of service would diminish over time, as setting the bar so high requires exceptional energy. Instead I was glad to be wrong in witnessing Ashley, Kathleen and Debbie lean very far forward to pull everything together speedily.

Wayne with New Day USA was awesome to work with. He kept us informed during the whole process. He ensured all of our questions were answered and helped us get the correct paperwork. He was very helpful. New Day USA helped us pay off credit cards, the old home loan to get a better rate, and money back to us. It was big help. Thank you Wayne and New Day USA.

Spencer was very helpful to me in getting this loan. He was very knowledgeably in helping me with the process of getting all the information that was required. He is a very good asset to your team and your company.

Glad it finally closed after many mishaps on Underwritings error and processing error. IRS TRANSCRIPTS WERE NOT ORDERED ON TIME. I was advised to get my own, which I did, and then was told that wasn't good enough. Then my CPA had to verify it, and he's the one who sent the initial electronic filings to IRS and YOU. Would be helpful if the loan rep was given the correct info to begin with.

We have been with New Day for years now and did a refi this year. Our income is retired and a small business. It was a long process but New Day put in a lot of work that we appreciate! They did a great job helping us! Will recommend to my son and wife soon to buy a house. Thank You from a Veteran.

Working with NewDay was way easier in comparison with other refinance experiences I’ve had in the past. No pushy sales tactics and communication was great. The paperwork and closing process was simple and quick. The agent assigned to my account was responsive and helpful. Overall a great experience.

First of all, to begin I would like to commend Alexis ** for her professionalism, communication skills and help in getting through this extremely tedious process. She is a true professional and I would highly recommend her. My negative review has to do with this overall process which is labor some, repetitive and in many cases, redundant. It took me three months to get through this process and I experienced a rate increase while working on getting information together. The appraisal process in Alabama was also a delay for at least 5 to 6 weeks. What was really frustrating is providing the same information and documents over and over and over. It was very frustrating. In many cases information was easily verified without having to go through the same steps again.

I just refinanced my current mortgage loan through NewDay USA. The loan was very organized and easy compared to past experiences with mortgage refinances. Special thanks to my loan officer Phillip ** for keeping me informed on the loan progress and making this experience an easy one.

The New Day USA team was outstanding. They walked us through every step of the way. We were able to close on our new home in Florida right on schedule. In addition, the Cash Buyer Certificate process from New Day USA allowed us to purchase our home, in an extremely competitive market while also allowing us enough time to sell our former home in an expeditious manner.

I am very thankful for all the work that NewDay USA did for me. They said that they were there to help veterans in need and for me I really needed their help to get my financial life back on track and they went the extra mile for me and now it's like getting a new start for 2022. I had some old debt from a few years back because of a divorce and New Day USA helped me clear all that debt up as well so now because of New Day USA I can put that behind me as well, I am very thankful for New Day USA and all of the staff there that helped me along the way.

New Day is the Best. Special thanks to Mechell **. She made the process very easy. I'm so Grateful. Thank you. New Day USA I've tried other co. but new day is clearly the best. The staff at this co. Takes care of us vets.

William ** was professional, helpful, and easy to communicate with. He walked us thru the process and presented everything in the bottom line up front style I'm accustomed to. We had a horrible experience with Mr Cooper our previous mortgage company around 2 years ago...for some reason, Newday was not available in OK at the time.

They were very thorough and professional with the whole project. Even made sure I had all documents they needed and explained why and when they were needed. I am pleased to have had them help me through the whole process. It (the process) was quick and painless. After a couple of questions they went to work FOR ME!!!

Everything went ok after I was told that to get the rate that I was told when I first applied they didnt tell me until most paperwork was finished that I had to pay 1 point to get rate I was quoted. If I knew that in the begining I would have stayed with my old mortgage co. Costs would have been less.

We cannot say enough good about your company and Lisa and Remy. As a disabled veteran I really appreciate the way we were treated and them making everything easy as possible. My wife and I both thank Newday USA for their service. Sincerely, Bill and Sandy