NewDay USA Reviews

Our rep Brendan was excellent. Stayed on top of everything kept us in the loop the entire process. Highly recommended. This is the second time we have used New Day knowing they make the process very easy to accomplish. Our thanks to the entire team. John and Sue **.

Service was the best I have ever had. Preston was amazing help with all the paperwork and keeping me informed on what was going on. The whole process went smoothly and everything was done professionally. I have told everyone I know about it. The interest rate was lower than I expected.

My NewDay USA contact, Mr. Jeff R ** was very informative and kept me updated in each phrase of the Refinance/Cashout process. Mr. ** made everything he explained understandable to me and it all came to pass in a timely manner. From the VA Appraiser report, the termite inspection, to the closing paperwork, Mr. ** gave me heads up with the person name and date of contact. After all the inspections were done and reports turned in, and closing paperwork signed, in just a few days later the money was deposited in my account and about three days later the check was delivered by FedEX to me to pay off the primary loan. Thank you Mr. Jeff R. **.

Steve and his team could not be better. I have already recommended NewDay and Steve to my realtor and friends. I will definitely use NewDay again. This is my 3rd home financed by NewDay. Steve and his team deserve recognition. When I needed help I called Steve and he got right on it.

In the beginning of our refinance we were told by your representative that we would not be paying for our January and February mortgage payment. We closed the refinance process on the 6th of January. Under normal circumstances we have the Automatic Payment set-up to withdraw the money from our checking account on the 10th of the month, which would be a Sunday. So, on the 11th of this month the Auto-Payment actually occurred despite being told that it would not! $3575 may not seem like a lot to some people but for us it is. I tried contacting your representative by text message, by email, and by voicemail. We have YET to hear from your representative. My wife did call your Customer Service to talk with someone regarding the payment. She talked with a woman and received somewhat of an explanation as to what had occurred.

Well Trained Staff who fully understands the importance of customer service. All aspects of this transaction were superior from the beginning to the end. Professionalism was displayed by everyone involved. This Team of professionals were available to address any questions or concerns we had. We received quick responses from each of them if we call, emailed or text a situation.

I had a good experience with my cash out refinance with NewDay USA. Within a month since we started, we closed and I obtained my proceeds and paid off several personal loans. I worked with some very good and customer-focused staff. They communicated throughout the process. I highly recommend them for all aspects of your mortgage needs.

I am extremely grateful to NewDay USA; their representative was very professional, extremely helpful and went above and beyond to ensure that all my needs were met. NewDay USA has changed my life for the better; as a result I am committed to NewDay USA now and forever. No one in the private sector was willing to help me in the way that NewDay USA did; I am eternally grateful.

Your representative was professional, attentive, and courteous during the loan process. However once the loan was closed, approximately 6 days I contacted your representative for assistance via phone and described the issues with some of the checks shipped to me. He assured me that he would assist me. However after two emails and one additional phone call, I have yet to hear from him. Customer service was good during the loan process, after closing-not so much.

Refinance went well. We were able to get things done as planned. We were able to get emergency funding to get some things done. I am glad that we could be blessing to some folks. We were able to go forward to be able to celebrate the birth of Christ, this year.

Gabby was our Angel for refinancing. She was informative, personable, made everything easy and not painful at all. Gabby kept in touch with us, she text or called us back quickly with all answers to our questions or concerns. She helped with answer all questions. She is a great happy, knowledgeable and personable person. We really enjoyed our refinance process with her. She made it so easy and it went very fast. Thank you again, Gabby. New Day is very lucky to have Gabby as their employee. She definitely deserves a bonus.

Best experience I ever had with a loan application. Representative Ben ** went far beyond what I expected in helping me get everything I needed for the application and I would recommend him to any veteran that’s looking for help to make ends meet and get out of the hole.

I have no problem with Philip **! He was great! My issue is with the way the checks are handled. It has been over a month since I closed and one of the checks is still out. They are not cashable. The one was 'denied' by my creditor. A new check was issued, I sent it (2nd time) on Dec. 6 and it still hasn't shown up at the creditor. I am paying the interest still. With one of the creditors, I recently paid them off myself so now I'm waiting to get the next statement so I can show you it's paid so that you can issue another check to me. I did just receive a statement a couple of days ago and it still has the $1,900 balance. I understand a check to the courthouse had a problem also and wasn't paid and had to be either re-issued or corrected. I would use Philip ** again if he went with a different lender but I will not use New Day again. It's too messy and still not finished. I was a Realtor for 20 years and I never saw such a mess.

I worked with Temi ** to secure my mortgage loan. Everything went very smoothly. NewDay USA guided us through each step. From application through closing. We were able to reduce our cash out flow. We were very comfortable through each step. As a veteran, I want to thank Newday USA for this valuable service.

For Mr. **, what a great sales person. I got my loan with very little trouble. Made call back to me on the steps involve. Told me how to work the computer on sending things back. In this stage you need to have patience to have it work well. The poor guy needs a new microphone, hopefully soon, will recommend to others.

New Day USA makes it as simple as possible to refinance a house. Brendan was our agent and couldn't have been more patient with us. At the time of our refi I went hunting which delayed the process and we had a death in the family when I got home. They are very good to work with.

Bought a new house in Feb and a new truck in August 2023. Did not like having two payments each month so I rolled them into one with a refinance mortgage. Andrus and Nathan from Newday fixed me up with a great deal and now I am happy beyond belief! All the personnel at Newday are professional, knowledgeable and friendly to work with. They really do care for the VETS!!!!

This was my first time buying a house. Kyle ** was so helpful and patient with me. He answered all my questions, took all my calls or called me back immediately if I left a voicemail. I will be using New Day USA exclusively in the future. This company obviously cares about its veteran customers and went above and beyond for me. This was a great experience for me.

In taking the time (30m+) to provide this review, which I believe is important, as it hopefully results in addressing the issues I experienced throughout the process, I will try to be as fair as possible while keeping it brief. One word would sum up my overall dissatisfaction with my VA loan from NewDay USA and that is: COMMUNICATION, or lack thereof as I literally had to, on several occasions, call, email, or text multiple times to get updates, answer questions, or speak with my loan officer.

Patrick was super helpful and went above and beyond to get us through the process. He worked hard to help us out and even rectify a minor mistake made on their end, which got us a lower rate. The closing was fast once the paperwork was complete. Would definitely use NewDay again.

Joshua ** was my NewDay USA Rep. Joshua helped me through the whole process. The whole process was the easiest loan refinance I have ever went through. As a Retired SGM I will recommend NewDay USA to friends and family. Thank you for all that you guys did to help me refinance my home.

My experience on refinancing my mortgage with NewDay USA was the best ever from start to finish. My executive consultant that helped me from start to finish was the greatest experience for me ever. He was with me every step of the way, guiding and ensuring me that the refinance would happen and it did. I cannot give enough thanks, nor ever show enough appreciation. I highly recommend NewDay USA to anyone looking to have their mortgage refinanced.

Craig ** was excellent from the start to the end. He is very knowledgeable, and professional. He took the time to answer all my questions. He did not make me feel stupid with the questions I asked. He is a real asset to your team. I like using a company that has a veteran running it, and helping veterans with their housing needs.

Andrew ** was fantastic. He was consistently courteous and professional. He was very efficient and concise in the information that he gave me as we worked through the refinancing process. He kept me up to date as we moved along and made sure that I knew what I needed to do and what to anticipate. I hope that New Day knows what a valuable person he is.

Our rep, Julian, was remarkable. He kept us informed at each step of the process. He was understanding and patient when we had questions. I can't say enough about the level of professionalism and customer service he provided. From the application to closing, he made himself available to answer any questions that I had. He made the refinancing process as easy as possible for us.

Called because I was interested in their NewDay USA 100 VA Cash Out. After finding out that on a previous VA loan, I had a foreclosure (4 years ago), he kept making me believe I had a good chance of being approved, but after being on the phone for over an hour apparently I wasn’t approved. I say this because after being told he had to consult with his supervisor and that he’d call me back in an hour, he never did. I mean, I understand that there was a chance I wasn’t going to be approved, but he was informed of my foreclosure before he even pulled my credit report and didn’t even bother to call me back after saying he would.

This company is really for Veterans and not just saying it to get a bunch of secured VA loans. They work with you and pay for your appraisal and termite inspections (if needed). They are willing to allow you to borrow up to the total value of your house where other companies only allow 90%. They provide upfront information on the loan and ways with the freed-up disposal cash in which you can pay you mortgage off faster. Not to mention they keep you in the know when interest rates decline and will reach out to you when it is beneficial if you choose to refinance at a lower rate. Second time homeowner and by far the best experience in dealing with a VA lender. I don't see me ever switching lenders.

Lionel ** was fantastic! From the very first phone call he professionally and thoroughly walked us through from beginning to end. He was always available for any questions we had, and made the process seamless. Thank you, New Day USA! We will recommend you to everyone we can without any reservations.

All went very well and Jesse was extremely helpful. The process was very simple and easy. I would recommend NewDay to anyone that is looking to finance or re-finance their home. The entire process was very well explained and Jesse was always available to answer any questions that I had. I would be interested in re-financing when lower rates are available to take advantage of the lower rates and when it makes sense for me to do so.

It was mostly very good service. The area I wish you could improve would be your title company (they wanted us to have a form filled out that would of just put name back in her name for some reason. Had to drive an hour to have our clerk of court telling us no need and won’t do it.), then the other item is for well water. I wish they would of had us flush before the first test. Closing was Great!! Overall very Good. Thank You.

I had a very good experience with your mortgage lending company! The person that handled my loan was very professional and knowledgeable! Thank you very much Mr Benjamin **. Keep up the great work. I would recommend New Day USA to all my friends and family! Again thank all of you for your dedicated service and attention to detail!

My experience was AWESOME! Michael ** was my agent and he stuck with us the entire way. We had many challenges and delays on this project and it was very nerve-racking but he was there every step of the way. I would recommend NewDay USA to anyone along with Michael being their agent. The experience again was AWESOME! Thank you.

My wife & I could not have had a easier experience. From start to finish, everyone was so helpful & kind. Everything was handled in a very timely manner & completed sooner than than date given! Thiago went above & beyond to serve us! We would refer anyone to USA New Day! Thank you all so much!

The entire team was outstanding. Chris ** was absolutely the best. From the very start of the process to closing he was on top of things and kept us informed at every turn. Jake C. in the underwriting dept was also very professional and pleasant to work with. Buying a home is stressful anytime but New Day USA has made this last purchase a joy for my wife and me. We want to thank the entire team for all their hard work and will gladly recommend New Day USA to all of our veteran friends and family. Semper Fi.

Process was very easy. It was excellent service. Got all my bills paid and money left over for me and my wife. They took care of everything like appraisal, termite inspection and closing. We closed at home, where they sent a notary to sign the papers. Matt was extremely nice and very helping in the process. I would recommend NEW DAY to anyone.

The first home I attempted to purchase came back with a lower appraisal than the asking price. Luckily I found a new home being constructed and was able to extend my time due to it being new construction. New Day was very helpful and expedient with things that needed to happen.

Right from the first phone call I was treated with respect and the goths time line was great. They keep me informed on every aspect of my loan. The people who helped me through my new home purchase was very helpful. It was a pleasure during business with NewDay.

I am totally impressed with NewDay. Their business model is Veteran friendly from start to finish. Everyone we dealt with was pleasant, professional and knowledgeable. Their process ensured as fast a closing as possible. Their relationships with agents ensure an efficient and wide search. Great communication all the way around.

Worked with Michael **. He was extremely knowledgeable and professional in all aspects. He worked tirelessly to assist us in each and every step. He is an employee you should be very proud of. He answered all our questions in a timely manner. Would highly recommend New Day to any veteran.

Colby ** was an absolute pleasure to work with. He maintained his professionalism and knowledge throughout the entire process. I would definitely recommend New Day Financial to anyone. I would do the entire process all over again if I had to.

Process was fairly quick and very simple. Daniel ** was superb and I would definitely recommend your service to other veterans due to his great work. We had to refinance and giving up our previous interest rate of 2.75% was difficult but I understand 7.99% is very good for this current economy.

Entire process was great with professional dealings and easy to process the information needed to complete. The representatives were experienced and easy to work with and answered all question. Would certainly do an advertising spot with New Day if they wanted me to. I would highly recommend New Day to all my Veteran brothers.

Let’s see. I had to call to have my house appraised. You should of called the appraiser not me And I had to call him again because you didn’t put the right info in the report. Then you messed up the insurance and I had to call them to fix it. All of this delayed my closing by two and a half weeks. And I had to call the notary. These thing should of been done by your team. If I hadn’t gone so far I would of backed out.

Easiest process ever to follow and close! Employees were so helpful and knowledgeable. They made the entire process easy. When I had questions, they were there to answer immediately. All I had to do was pick up the phone. You all are amazing, taking something so complicated and turned it into one of the best experiences of my life! Thank you!!

We were walked through entire process, if any issues did arise our Loan Specialist Alec ** got us through it quickly and made us feel very comfortable. They were able to get us back more than originally thought. We would recommend this Company and Alec to any of our friends and family. Thank you New Day.

The entire home purchase experience was perfect. We were kept informed every step of the way. And from start to finish was less than a month total. Our realtor even said she has never seen a home purchase go this quickly and zero issues. The seller has his money within 2 hours of closing, so needless to say he was extremely happy as well.

Ms ** was simply the best agent I have ever worked with. THANKS to her patience she was able to work with my limited abilities. Best of the best. Hopefully, other veterans will have the good fortune of working with this great asset to your organization. Great personality and enjoyable to work with.

Easiest experience with a mortgage lender ever. Fastest ever less than a month. They understand veterans and how disability works. My contact Anthony ** was amazing always available and eager to help or just assure me that everything was going smoothly. I have read some not-so-good reviews and I can’t relate at all. Anyone who asks me will receive my full recommendation.

We want to thank New Day USA and Ryan for making this a pleasant experience for us. Ryan was a pleasure to work with. He was always available whenever we had any questions and would set our minds at ease. This company shows how much they care for the veterans and are willing to help them in any way possible. We are so thankful and would recommend this company and Ryan to anyone that we thought needed their help. Once again thank you New Day USA and Ryan **.

2 disabled vets with perfect credit looking for help. Hard earned $3,800.00 to "buy down" to an interest rate that anyone could get or gotten. Double pay on homeowners insurance. Sorry Admiral but we will no longer believe your tv ads. We and other vets actually fell for the idea that Newday was different. We start with an approval for $425,000,and by closing we can barely squeak by for the requested $200,000. I am sure you have sold our loan to some other company by now so your people can move on to the next trusting soul. If the Admiral ever reads this and I doubt he will, I would be disappointed if he was not surprised.

Andrew was the best he kept me informed of where we were at and when he got what I sent him. I couldn't have asked for a better person I have refinanced once before. With Andrew, it went smoother than the original or the refinancing did. Anchor Away If anyone asks me who to go to for either I will give them New Day, USA and Andrews name.

I refinanced my home twice with New Day USA! Alex my accountant executive made things soooo easy!! They treat us veterans like gold!! I would suggest all veterans to finance their loans through New Day USA!! God bless Alex and God bless Admiral Lynch for for their attention to all veterans!!!

Kyle ** and his team at NewDay, to include the underwriting team, are simply the best. Kyle was always professional, courteous, and patient as we took the time we needed to find the right house. It was super apparent that Kyle was in lock-step with the underwriters and knew exactly how to guide us through the NewDay process, especially the steps to get the Cash Buyer's Certificate BEFORE we made a single offer on a house. Thank you Kyle & NewDay USA!

James ** was very polite and courteous as well as professional during our process, however through no fault of his, we were getting frustrated regarding our water testing. We ended up spending $500 of our own out of pocket money in getting our testing done. Just 2 years ago when we worked with you, there was no issue at all. This time our second test was good, but wasn't accepted because I personally took the sample. It's too bad that homeowners today can't be trusted due to obvious bad actors out there. This just drew the process out much longer than it could have been.

Ellis was prompt and very helpful, kept us informed! The process and simple and quick. Only issue was when Ellis was on vacation, his supervisor let things slide for a week. It was not a huge problem as it just slowed things done and closing took longer. We are happy with the process.

We have received offer letters from NewDay for the past year, and we finally came to a point in our finances when we determined that we should call and find out more about the loan. From the first phone call, Spencer ** was supportive and informative and treated us with the greatest respect. It is not an easy process to admit struggle and lay out your finances for others to view. However, this New Day loan was truly a LIFE LINE for us. We are able to move forward, breathe, and collect ourselves so that a future can be paved. Thank you for this incredible service to veterans and their families; we are extremely grateful!

My Wife and I are thrilled with the experience we had with New Day. Both Evan or Trevor were with us almost every day keeping us informed or seeing if there was anything they could do for us. The appraisal was professional and the closing was efficient. We would highly recommend New Day's VA assistance to anyone.

Overall performance was satisfactory. My only issue was the closing. I did a cash out on equity. Instead of updating balances on payoffs right before closing, payoffs were sent based on credit report at the beginning. I made 3 payments on each account BEFORE the closing. If the payments had been updated, I would not have made any overpayments. Just a recommendation. Makes things a lot easier for the customer.

Brandon ** made the entire process so easy. He kept us updated regularly and was always available when we had a question. We definitely recommend your company to anyone and especially veterans that need a home loan. We were pleasantly surprised to learn our home was worth so much more than we imagined so we could get the money to do more remodeling than we initially intended. Now we can bring our home to a more comfortable level than we've had these 29 years.

I have gone through the mortgage process a couple of times before and it was always painful. Not with NewDay. My account representative Stuart was there at each step, communicating clearly where we are in the process. The processor Kristin was amazing. Friendly and professional. She made you feel like more than just a client. The “cash buyer” certificate gives you real firepower in negotiations. We closed in less than a month. Bottom line- if you need a VA loan, look no further than NewDay. Few are as good and none are better.

It was a overall pleasant experience with exception of the lack of transparency. I had issues with checks being issued to cover the credit card debt. I took offense during signing due to the comments made by the agent. I wanted to have my portion deposited in my account but due to the lack of pertinent information I was unprepared.

My experience with New Day was very delightful. My Agent, Joshua ** was very pleasant to work with and was excellent in communicating with me throughout the process. His excellent customer service skills were commendable. I would recommend others who are looking to refinance their mortgage to use New Day LLC.

I would like to thank your team for all the help that they gave us during the application process and obtaining all the information and documents for the loan. I am not that computer savvy but their direction helped so much. I appreciate Trevor and Sam for their patience. Thank you for helping us be in a better financial place. They did a great job.

My wife and I were provided Outstanding Service! Your staff were Outstanding! You have a top-notch Organization! Every step of Liz and my journey was absolutely seamless. We've traveled this road before with other companies, but none of them can hold a candle to NewDay USA. We would definitely recommend NewDay USA to all of our friends.

Everything was done in timely manner and with respect for my needs. Enjoyed interacting with agent, very helpful and considerate. Would recommend others to your service without hesitation. Looking forward to interacting in the future. There isn’t much more to say. Very please with your service and people within your organization.

Your Reps are good, but it's evident they handle too many accounts at once. It makes them slow to respond to email and voice calls. When you have to wait 2 days for a response, if they respond at all it is a problem. My case was processed and is complete and I appreciate that, but it was not a seamless process.

Had a very good experience with the NewDay USA team. Everyone was very helpful and provided excellent service to get my refinance processed. Everything was explained in detail about the process and all of the services required were covered. A big thank you to Colby and Phillip. I'll recommend NewDay to any veteran looking to get a mortgage.

Good job overall. Easiest refi we've ever done without all the nonsense that usually goes along with one. Only issue - hard to get in contact with him sometimes. You guys take out a rather huge amount for your cut if the refi amount ($36K+). All persons - Colton, Appraiser, Closer, Termite guy were very professional. Mnus one star because Colton hard to contact sometimes. Maybe you keep him too busy.

When I first contacted you folks at Newday USA, I was in doubt as to whether this would work or not. It worked! Everything Nathan told me was spot on. Admiral, I have to say you have a fantastic team and it's amazing how all this came together. Once again, thank you all for all the hard work and dedication shown to me.

Evan ** was the gentleman that helped us. He was very professional and knowledgeable. I appreciate everything he did for us in getting all the paperwork together. Your company was very nice and I will recommend it to anyone. Very good company. Very good customer service. Thanks ever so much to Evan and all the people that helped us get this together and I hope you all the best.

I cannot be thankful enough for the support I received from New Day once I contacted them. The seemingly impossible was accomplished with amazing ease. Patrick spoke to me almost daily and kept us well informed of our next step in the process. Today, I will be sending out checks to all those credit cards that had secretly crept to 29% interest charges. The stamps on these envelopes ironically say 'FREEDOM'.

Rena **

Brandon was great to work with and easy to understand. He know what he was doing. The process was easy to follow and very fast to complete all the papers. Everything was done on time. I would recommend New Day to anyone that asked.

We experience an easy and smooth process of a refinance of our home mortgage with Daniel ** at New Day USA. He listened to what we needed and handled everything in a professional manner. We highly recommend refinancing your mortgage through NewDay USA. Daniel ** was AWESOME!!

This was such an easy process. Colson ** was fantastic, he was there for anything we needed and helped us through every step of the way. Everything was explained in detail, any questions we had were answered right away, if he didn't have the answer he would find out for us. We felt so comfortable talking to him and helping us with the process. We were very weary of doing this but now that it's done, we believe we made the right choice and would highly recommend you guys to anyone. Going through a process like this at our age is very scary, so I'm here to tell you that it's worth it.

Andrew ** was an outstanding example of professionalism. Because of him everything went smoothly! Outstanding customer service. I am very satisfied with the outcome. I will recommend your company to all. It could not have gone more smoothly. Andrew is a great asset to your firm. I will look forward to refinancing the loan when interest rates come down.

Staff was very helpful and communicated well. Ben was always very quick to respond to questions. He also provide good reliable information. His assistant was very good at researching credit issues. Thanks New Day for providing great customer service. Your support of veterans is greatly appreciated.

I am very grateful that a company like NewDay USA exists and their commitment to provide such a needed service to the veteran community. My personal experience was excellent and the knowledge, courtesy and respect that I received during the process from everyone with NewDay USA speaks well of their leadership and commitment to serve. NewDay USA. I will use the money that I received from my new mortgage to help my son, Luke, continue his education as he moves away from home to study for a degree in computer engineering at Kennesaw State University. Thank you, RADM ** and the men and women of NewDay USA.

I would highly recommend this company to all of my brothers and sisters in the military. Colby ** was our representative and he kept us informed and updated on every step of the process. With their help, I am able to slow down and spend more time my family.

What a great experience dealing with Colten **. Paper flow was just perfect and I could not ask more of him. Always kept me informed as the process moved forward. Having to deal with the VA, all his own processes to a final settlement date, was first class in every way, What a "Superior Job". Thank you New Day for all that you do for us Veterans...and Thanks again Colten...M.

Both people who helped us were very efficient and pleasant to work with. Fast and easy closing process. Very helpful with all the questions we had. Helped us along the way with any small issues that popped up with our water test.

Great experience. Ladele ** was so awesome. He kept us updated and informed all through the process. Was able to answer any questions we had. We would definitely refer Newday USA to other veterans. This was a very easy and quick process.

The process was quick and easy. I was kept informed every step of the way. Documents were assembled in any easy read and understanding. If I had any questions during the process, it was clarified and explained. Thank you to Brendan. An amazing loan expert.

The entire process was so incredibly easy and fast and Julian was so personable; it was really hard to believe it could go that well. I have recommended New Day to several of our veteran buddies already. Keep up the good work.

New Day financial and the staff made this process so simple from start to finish. The approval process was thorough and complete. This part of the process was quickly completed. When I decided to purchase a home the market was slow and the inventory of homes for sale in the areas I was looking was not in abundance. When I finally found a home, from the bid to the closing again went very quickly. 28 days to be exact. I want to thank the team of specialists I had in my corner working hard to get this experience to be almost stress-free.

My experience with Julian was flawless! Everything was dealt with far above & beyond my expectations!! Throughout this, very little was expected & he answered any & all questions I had! Turns out that when the money went into my bank directly my daughter Maelee started a new job as an Ambulance technician. I was able to send her money she needed to get the items she needed knowing it would help our relationship as well! Also was able to pay off all my outstanding bills leaving me enough to get house painted & much-needed landscaping. Now I will be going up to surprise my daughter with a well-deserved visit! I recommend any & all Veterans to use New Day that I will meet in the future! Thank you Julian you knocked it out of the park!!

Cody ** done a great job as our loan officer. Cody was patient, respectful,and knew his job very well. He was always concerned that we understood what we were signing. We even ask him in a few days before closing to add additional money to our loan, he never flinched same Cody as above.

Ashton and Morgan were both completely transparent and honest throughout this whole process. I really appreciated the fact that they both made accommodations to fit my busy schedule. The only time we talked on the phone was when it was absolutely necessary. As soon as NewDay USA opens the door to more than just primary home purchases they will be the only mortgage finance company I use.

At every step of the Refinance process Philip ** and his team were there for me. If I had a question or didn't understand something Philip was there to help me. I could not have asked for a better experience.

I think the staff at New Day I worked with tried to help as much as they could. They were honest and forthright with all my questions. Whenever I called Gabby with a question she always responded as soon as possible. There is a time lag between the East and West Coast so sometimes it was the next morning but she always contacted me.

Zachary was my account rep and was with all of the way. He answered all my questions and I feel he gave me good advice, he was excellent. His assistant was also very professional and helpful. I compliment Newday on their staff.

The customer service was great. Our loan officer, Mr. Benjamin ** was very professional throughout the entire process. He stayed in constant contact and assisted us when we had a problem with the customer portal. We appreciated all the assistance we received.

Everyone has been very helpful and has made the process really easy. I have no complaints. Thanks. I would recommend to all Veterans that if they need help this is a very good option and it has help me and my family a lot.

Both of these guys were simply outstanding! Joseph started the process and Phil finished it. Phil was empathetic to my situation and worked with me on my time. He even let me vent because I was so overwhelmed. That is what set the mark for me. Both of these men deserve accolades and a pay raise. Thank you guys for making 2023 financially free!

I am well pleased with NewDay USA for the expertise that was shown while refinancing my home. I would recommend NewDay USA to my friends. If I had to do it all over again I would still use NewDay USA. Also Mr. Brandon ** was very professional with every step of the process.

It would have been nice if I would have gotten a call informing me my cash back had change. (Went down.) Didn’t find out until day of closing. Completely unexpected. Was expecting what I was told. Had to redo a lot of plans that were made.

Was handled very Professional. Any questions were answered in a timely manner. Very pleased with the outcome. I have been wanting to do this for a while, and glad I choose New Day. Would rather work through the VA in any manner.

Great folks to work with very patient and always helpful, always answered my calls and had the right answers for me always got paperwork to me on time. I am very slow, and not computer smart and they stuck with me until we got through it

We just received our loan last week. Everyone was so helpful and nice. Smooth process to the end. John was especially great, the notary company was very efficient. Everything was explained in detail down to the last signature, all the T’s were crossed and I’s dotted.

Ms. Jillian was very professional and very informative on helping me with the process of refinancing my home. She represented New Day exceptionally well. I know that there was other people who had a hand in helping, but she spearheaded it, and was in contact with me from start to finish.

The company you use to disperse checks is not a reputable company according to Chase Bank, Advantage credit card for now. Chase put a 10 day hold on the check advantage credit card. Has placed a hold on the account until check clears. Perhaps you should just wire the money Instead of checks! Are we in the dark ages.

The whole process was accurate, painless, and competent. Did not feel pressured at all to complete each phase of the procedure and all my questions were answered. I felt completely comfortable with the whole process and would recommend NewDay USA to any of my fellow veterans without hesitation.

I am very pleased with working with Newday. The people I had the pleasure of working with were very attentive to my needs and were very thorough in working with me. A real pleasure to deal with especially Brandon ** and James **. Thank you very much.

I am extremely pleased with my experience with NewDay USA. They have been extremely helpful and professional throughout the entire process. They constantly communicated with me throughout the entire process, and literally updated me daily on the progress of my loan. They never exceeded any timeline that the gave me, and in most cases beat the timeline, to include closing the loan one week ahead of schedule. I would unhesitatingly recommend NewDay USA to any veteran!

Customer/Loan assistance was great and the process went through without any issues. Loan Specialist Justin ** was helpful and was readily available throughout the entire loan approval process. I would recommend this company to a friend or fellow veteran if ever in need of a new loan service.

Thank you so much. I received a mailing and sent it in just to check. I was surprised by the amount I was told I could get. When I shared this information with my family, we decided to move closer to family. All because of NewDay USA. Thank you!

Had a great experience with the New Day team. They were very supportive and really let us focus on the most stressful part of the process; finding a home! Everything was handled with ease and no pressure. I would absolutely recommend New Day to any Veteran looking to purchase a home.

Justin was awesome. On top of everything and questions answered very fast. Such an easy way to refinance and get us back to comfortable. Justin answered the phone each and every time. Never had to leave a message be and be wait.

Everything was outstanding. Progress was fast and simple. Loan officer was great and explained everything and was quick to respond to questions. Would recommend to friends looking to refinance or to buy new home. The whole process from start to close was excellent.

Justin was easy to work with and always kept me informed during the loan process. He gave me the list of all the documents he needed and let me know right away if he needed anything or if there were any delays. Working with NewDay was the best experience!

ALL of the people that assisted me with processing my home loan did an EXCELLENT Job!!! They were friendly, courteous, and very efficient. They stayed in contact with me throughout the whole process and made the New Day Program VERY efficient!!!

Colby ** was very professional and did an excellent job on our refi! He was easy to work with and answered our questions in a timely fashion. Refinancing our home with New Day, we were able to payoff our auto loan and credit cards, as well as some cash out for savings. We will save about $2000 a month. We would highly recommend New Day to any veteran or active duty service member!

Temi went above and beyond to ensure we were taken care of despite all the challenges from Louisiana based subcontractors. Missing two days of work due to Termite inspect no show, then having to pay up front before they would release results. Having to redo all closing paperwork due to notary mistake, two days after funds were to be dispersed.

I was assisted through the loan process by Dominic **, a knowledgeable professional who kept me constantly aware of each step of the loan process. He made sure I understood and insured that I had the paperwork needed for the loan. My experience with NewDay USA and its personnel was very positive. It was a pleasure working with NewDay, only a few professional organizations to work with.

Refinancing my home was easy with NewDay. Everyone was extremely helpful and courteous from my representative at NewDay, to the appraiser, to the notary when I signed the final papers. I would recommend NewDay to any veteran looking to refinance or buy a home.

Anchors Away & Semper Fi Ooh! Rah!

Lender was overall fine but made it all sound easy and would definitely meet all my requests. Then week by week it wasn’t easy and I did not get my requests. He is the expert, he should have the foresight to know. Too much of a Salesman. I wasn’t born yesterday and know a few things. I received everything timely. In the end, just tell me like it is from the beginning. Thank you.

I just want to express my sincere thank you to NewDay and especially Julian for providing such a great experience with my mortgage needs. The entire process was smooth and seamless. I highly recommend NewDay to any veteran with their mortgage needs. Excellent customer service!

Mitchell **, Loan Officer and Trae **, Senior Processor were both extremely helpful through this process. They made it easy! I highly recommend them and NewDay USA for VA backed mortgage loans. We now own the home and property of our dreams!

New Day made the process of refinancing my home quick and trouble free. When I had any questions or concerns my agent was available and very helpful to making sure my concerns were addressed to my satisfaction. I would recommend them to my friends and loved ones.

New Day did a fantastic job. I especially want to commend my processor Tyler **. He went above and beyond to make this process painless and enjoyable. I salute his professionalism and hard work that made effort so successful.

Very efficient and professional service. Preston was my account person and was great. I would recommend this service to anyone. I was pleased in all segments of the service. I would definitely use New Day again if needed. Thank you for your service.

This has been the best experience I ever had in refinancing largely due to my Account executive Ramon **. He was very polite and very well-informed in his job. It was a very pleasant experience working with Ramon. To all my veteran friends I highly recommend calling Ramon ** at **. Thank you for a job well done. Don

My experience working with New Day was exceptional... Brandon ** was excellent and made the entire process go smoothly. As a Disabled Veteran, I appreciate New Day and the model created by Admiral **!!! In this day and age veteran focussed resources are hard to find, especially those that are there for the veteran, and not to scam the veteran. New Day is certainly one Veteran-focused organization that does it right! As a representative of New Day Brandon ** should be recognized...his service to me and my family was tremendous!

Mr. Curtis ** was so helpful and amazing. He was so respectful and courtesy. This employee is a great asset to your company. I salute him. He kept me informed throughout this process. He provided me everything I needed immediately.

Very pleased with the professionalism and courtesy of the New Day team. They are very informative and responsive to my needs. I felt that I had their full attention throughout the home buying process. We are very pleased with the experience of purchasing our home.

Your company started off great. First phone call certain paperwork was asked for. So I provided it. Then a few weeks later each phone call asked for more info every time we talked. Then the delays came. Your company failed to keep the closing date as scheduled. After a week another missed deadline. Then after I closed the loan. Zero contact from Dan. Text, email, phone messages nothing. Here I am two weeks later after closing and I still haven’t received the money promised that it would be overnighted. I even signed for it to be electronically sent but no fees back from your company. I will never recommend New Day to anyone and will reach out to every social media app and put the word out there also.

Lionel was very upfront and honest about the entire process. I would recommend NewDay USA and Lionel ** to any veteran who is looking to refinance their home. NewDayUSA kept me informed during every step of the process. The company that did the settlement was very courteous and professional.

I went to New Day USA seeking to refinance my mortgage, after being turned down by a prior conventional refinance company. New Day USA showed me and my wife exceptional service, and care for our financial needs. They refinanced our mortgage, and now we are debt free and no more financial stress. As a veteran, I am very happy I found New Day USA. They did exactly what they said they would helping veterans and their families buy a home, or keep their current home. If I meet any active duty, or retired veterans seeking help with their financial needs, I will refer them to New Day USA. Thanks Admiral Lynch for your caring attitude.

My experience with New Day USA was smooth and uncomplicated. Trae ** and Cole ** did an excellent job of explaining each step of the loan process and keeping things on track. I felt well taken care of and would definitely recommend New Day USA to any veteran.

This was an enjoyable experience overall, the only thing that I am not excited about is I have two checks for accounts that I believe are closed? This could very well be my problem as I may not have fully looked at a sheet that was sent over for me to review. The credit report I am looking at and what you guys were looking at are not the same. At this time I am waiting to hear back on additional information.

Ryan ** was very helpful. But we were expecting the checks last Tuesday but they didn’t get sent out until then for overnight. It’s Friday now and we haven’t seen anything yet. Also, I know he was out of the office but I had to use my wife’s phone to talk to somebody else. When I tried on my phone it always went to him which started to piss me off. There should be a way to talk to someone if he’s out of the office.

A very pleasant experience and all went better than I expected. Jo ** was a real pro. I will recommend your service to all my military Friends. Thank you for caring about the people that sacrificed to keep our country free.

Very easy process with a very friendly loan representative. A company that reviews and helps as much as they can from the paperwork provided. Whenever there was confusion during the process, your loan representative usually had the answer or would get back to with an accurate answer.

Thorton was a great help and helped me to get everything you needed. We did not have that kind of service with the other company we refinanced with be. Like I said your man Thorton was the best and explained to me how to do things so the papers your company needed would get to him. So thank you and your personnel.

Yes I would recommend NewDayUSA to a friend. Great service by the gentlemen who walked me through the process of obtaining my loan. Great job Colby. All the people involved in the process were knowledgeable of their job and were friendly in their business transaction. Thanks NewDayUSA!

I am the widow of a Vet and needed to pay off some things and redo my house mortgage, so I got in touch with New Day USA and they have been wonderful to work with from start to finish. The entire staff there at NewDay USA is wonderful to work with. Thank you for all your help and guidance..

The loan was started on 7 Nov with apr of 6.99. By the time it closed, it was changed to 7/49 and originally I was told, "You could do 100 percent" but at closing, I was told only 92 percent could be done. Was I misinformed from the beginning?

I was hesitant to contact NewDay USA at first. I had received numerous mailers and watched the TV ads. It seemed too good to be true but everything was quick and efficient. I am very impressed with the process and our ability to refinance in order to meet our long term goals. Thank you!

From start to finish our experience with New Day was exceptional! Our contact was Ellis **. Such a wonderful asset to your company. He was always available to answer our questions. He guided us each step. The only problem was the termite inspector that was sent out. He tried to scam us and Mr ** was there to pick up the slack and get the house inspector. We closed and really enjoyed the process.

I called originally to inquire about the program. From the very beginning our advisor was pleasant, informative and kept us updated on the progress of our application. We closed within 30 and received our loan proceeds a week later. We are very pleased with this progress and would not hesitate to recommend.

Everything, from my initial phone contact with NewDayUSA through to the final closing 3 weeks later, could not have gone any better! They took care of it all in a truly seamless and professional manner without a single hiccup! As a veteran, I can honestly say that they were really 100% there for me when I needed them!

Had a lots question, heard good thing to my question from him. He respond in fair way to question, was very happy him. L do not know what more l say. He explains how everything work down to tee so l would understand it all

I want to thank Mr. ** for the great customer service he put forth in helping me and my wife through the loan process of the refinance mortgage loan. He has great communication skills and very clear on the processes needed to complete the loan. Again, thank you Mr. **.

The entire process was pretty straightforward and easy. For someone who states that they are for veteran’s NewDay USA was a little pricey on their closing cost but I understand that they have to pay for commercials and payroll. They treated me very well. Always kept me up to date with everything.

My representative went the extra mile to ensure that our needs were met and that every roadblock was addressed and overcome. Frequent and accurate updates were made to ensure that I knew the status every step of the way. Truly showed personal caring for our situation.

Dylan performed awesomely. I would recommend the company to my friends and family. Just wish we could have gotten the higher appraisal, but that wasn’t the case lol. Overall awesome job. Bravo Zulu. Dylan keep up the good work and helping us veterans with all of questions and wants.

Everything went very smooth. People were very polite very professional and knowledgeable. Ralf did an outstanding job. Thanks to everyone evolved. It wasn't as difficult as I thought it would be and it went a lot quicker than what we assumed it would take.

My initial contact with New Day USA was November 25, 2022. The person I was assigned to contact with any questions or concerns is, surprisingly a New Day VP and Program Team Leader. This man's lack of concern and/or interest in fulfilling New Day's commitment to assist me in the loan process was unbelievably sad...especially given his position. I followed up 4 days ago and was assured I would be hearing from "Him" no later than Tuesday, December 6th. Well, today is December 9th and I have yet to receive one reply to my numerous emails, voice mail messages and texts.