FOLLOW US
NewDay USA
NewDay USA
Call toll free
(844) 450-1540
Overall Satisfaction Rating
4.23/5
  • 5 stars
    134
  • 4 stars
    11
  • 3 stars
    7
  • 2 stars
    8
  • 1 stars
    22
Based on 182 ratings submitted in the last year
SHOW RATING DISTRIBUTION

NewDay USA

ConsumerAffairs Accredited Brand

For Veterans, by Veterans, NewDay USA provides VA-guaranteed home loans and refinancing options.

NewDay USA assists Veterans with lowering their current rate to put money back in your pocket each month. The NewDay VA Streamline Refi helps Veterans with a VA mortgage save an average of $2000 every year.

Need cash? The NewDay 100 VA loan allows you to refinance up to 100% of your home's value including mortgage balance.

Looking to buy a home? With Zero-Down VA Home Loan, NewDay USA helps Veterans, like you, get the home you deserve with no down payment.

NewDay USA offers personal loan officers that help you through the entire process.

© NewDayUSA is a registered trade name of New Day Financial, LLC. NMLS ID No. 1043.

NewDay USA (NMLS # 1043) Gallery (2)
View More View More

NewDay USA Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

2 featured reviews
View 2 featured reviews
Page 2 Reviews 11 - 20
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Nov. 11, 2019

In the beginning everything was going smoothly but after 25 to 30 days into it I wasn't so sure I wanted to finish the loan but we invested too much time to back out. A lot of problems getting to closing including getting a pay off from my current mortgage company. Ending up having to do it myself and weeks past the original scheduled closing. This was because either it wasn't requested or it fell through the crack. I ended having to be very proactive in getting information or getting stuff for the closing. Lack of updates by the loan office either emails or returning calls. Closing documents were delayed being sent to title company. So it was delayed, I worked for a WFHM doing closings and this one was not a smooth process.

Originally we were told my income only, even though we tried to send my wife's as well so there wouldn't be no problems in getting approved. We weren't told until 30 days into the process that it was needed. It was a VA refinance so it should have gone a little smoother. But from start to finish it was a chore and had to be the one requesting information, documents or sending in additional documents. My only recommendation in doing a loan would to anyone else would to be ready to stay on top of the process from start to finish. Three stars was the lowest I could go because I was satisfied but not completely maybe 2.5 stars.

View more
Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 5, 2019

We purchased an over-55 Condo and were required to pay Mortgage Insurance of $2250 monthly. After two years we decided to refi our conventional mortgage and try a VA loan. This was our first experience with VA, although I have qualified since 1964. The process was slow and we were not pleased with the rate; however weighing the fact that the MGI would disappear we went for the new mortgage. Our rate changed from 4.75 to 4.6. Not much but here we are.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 4, 2019

We were very pleased with Mr. ** (New Day representative) concern for our well being and concern during the whole process. He was available to us at all times and answered our questions and concerns. He was great. I was very pleased with the whole process. The Notary was also very good and went through the paperwork and explained things great.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 4, 2019

We had a very good experience going through the mortgage process and documentation requirements. We were always notified of the progress and additional documentation effectively and the process was completed in a timely manner. Will highly recommend NewDay USA to other Veterans. Cole is an excellent Account Executive. Thank you.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 3, 2019

This is to all Veteran "PLEASE!!!" "PLEASE!!!!" Do not believe all these positive reviews about Newdayusa. This business is a "SCAM!!!!". This company tells you one thing and do another. I'm saying this from recent experience. They will do anything you want at the beginning but as the process continues everything changes. My consultant was Kristen **. I was supposedly good for a $330,000 loan which I told her I don't need that much. So when they came and appraised my new home it was appraised way over what I bought the house for. Kristen ** called me the next day and told me we couldn't go thru with the loan. And I asked why, she said something about the equity and I said let's try something else and she said OK.

So I called the lady who did my appraisal and asked what my home appraised for and she told and it was great. So I told Kristen the appraiser said she could call her. Kristen wouldn't call her so she trying calling Kristen ** and she would not answer her ???. And every time I trying calling her after she called and said we couldn't go thru with the loan she wouldn't answer any of my calls, texts or my email. But had the audacity to send me a letter telling she's sorry that I canceled going thru with the loan, which was a lie. She was trying to cover her butt by sending me the letter. So I gave them a nasty review on one of the web page. All this just happened last month.

As you read those positive reviews they pretty much saying the same thing. I believe they are having people from their business write positive reviews to make it seem like they are a top notch business. Plus some of the positive reviews on one website have the same positive reviews posted twice. Disregard what you hear or see on television, read about Newdayusa because it's a lie. They are not Veteran friendly at all. With them it's all about the money and how money they can get out of you. Because every figure they throw at you are high especially their closing costs. I'm just being honest here. "I WOULD NEVER EVER RECOMMEND THIS BUSINESS TO ANYBODY!!!!"

View more
9 people found this review helpful
How do I know I can trust these reviews about NewDay USA (NMLS # 1043)?
  • 2,105,785 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2019

This was a great opportunity for me to refinance my mortgage at a lower rate as well as take out additional funds for needed upgrades on my home. The process was easy and thorough. Any questions I had were fully explained. I would recommend this opportunity to other service members.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2019

The people that I worked with in getting this transaction done was very helpful all the way from start to completion. My "thank you" to each of them. I truly do like the speed and thoroughness at which the transaction was done. I liked the online electronic form processing as well.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2019

Experience was good overall but validating work experience was difficult. Especially for people with multiple governmental assignments. David ** was very honest and accurate, he seems to be a great asset to your company. Would be happy to recommend New Day USA to all of my friends and family members as well as other veterans.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2019

I really liked working with Mr. **. He was professional from beginning to end. He gave me the impression that he knew his business. There was a moment when I got cold feet and almost backed out of the deal. Now that all is completed I'm really glad we saw it through. I think he represented New Day very well.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 1, 2019

My experience with NewDay was outstanding. This rating I attribute to my Account Manager, Cody Jeremiah **. From my first contact with him until the end of my loan process, Mr. ** guided me through the process in a professional, helpful manner. It was a pleasure to work with him on this project. I thank NewDay for being here when I needed them.

Thomas

View more
Be the first one to find this review helpful
Loading more reviews...

NewDay USA Company Information

Social media:
Company Name:
NewDay USA (NMLS # 1043)
Year Founded:
2002
Address:
8160 Maple Lawn Blvd, Suite 300
City:
Fulton
State/Province:
MD
Postal Code:
20759
Country:
United States
Phone:
(844)-450-1540
Website:
newdayusa.com
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

THANK YOU

Keep an eye on your inbox, the latest consumer news is on its way!