NewDay USA Reviews

NewDay USA is an excellent service for the Veterans. They were top notch to deal with. Made everything so easy to accomplish. Highly recommend them to any veteran. Applied for a refinance loan and was able to receive it. They even sent someone to our home to close. They lined up the home inspection, the termite inspection and the closing at our home.

Credit card debt too high. Refinanced to get down outgoing money. We were contacted by NewDay about refinancing. Our home had increased in value and we could pay off high interest rate credit card debt. Use of cards due to high cost living. Due to Biden economics. The service supplied by NewDay as always was of the highest quality and first rate knowledge. Thank you.

This has been a really easy, comfortable, respectful and stress free experience. Cody ** was just great to work with. Everything went really, really smooth from the initial contact, inspection, appraisal and notary--excellent service. Assisting me as a veteran in getting my home refinanced in such an easy process, meant everything to me. Thank Cody and New Day so much for their excellent service.

It took a while to get this completed but are happy to have finally closed. Thank You Colby for working so hard to accomplish this. We are in a good place financially and look forward to working with you next spring when the interest rates go down. Again, Thanks to Colby for getting this done.

Everything went smoot. Only missed the closing by 1 business day. There were a few hiccups but nothing major. The original loan officer was great. The handoff to the second person was not so smooth. A call and email was not returned requiring a call to the original loan worker. Overall the process was really great!

I am very please with my loan ,,, I would encourage other veterans to get a loan with NewDay USA,, thank you very much. Happy that I receive a loan through NewDay,, and would happy to do so again. Me and my wife think New great. Now with this being said,, once again thank you.

I was then asked if I wanted to do 100% financing or put down 10% and get a better rate. I asked for a few days to weigh the options and I got back to our rep (Mitchell Sinicropi) and told him we would do the 10% down.

I have been lied to and deceived thru this process. Many things were withheld from me that I should have been told about. I have gotten nothing but the run around from Colby. I am very disappointed in the outcome of dealing with your company. This is no way to deal with people.

I would like to thank everyone involved in the process. All who helped were very professional and had my best interest in mind. I pray God's Blessings upon all who were involved. Again I say THANK YOU. Caring, loving, concerned, informative, patience, loving, kind, faithful, joyful, peaceful, there is no law against such things as these.

The two gentlemen we worked with made our new home possible, Andrew ** and D'jon were so helpful and were there for us all the way. The folks we worked with stayed in contact with us thoughout the entire process. I would recommend this company to anyone. Love Love New Day.

We had a great experience with New Day, Brandon ** was great to work with. If we had questions he would find the answer. We had a few hiccups along the way and we got them all worked out. He was with us all the way. Even the closing went great. We want to thank Brandon and his team and all of NewDay for their help. It will make a big difference for us. Thank you so very much.

Your underwriter did not have a clue about HUD 1 documents. Had no idea. I had to show him where the documents and data is found This maneuver by your company cost me $30000. On numerous Times I had to prove something that had already been done. This is very unprofessional because you deal with veterans every day and for the underwriter not to know facts and have the correct information is lacking on your part.

I had a wonderful experience with the process, everyone was very helpful and considerate throughout the process. I thank everyone involved in this process. I will recommend NewDay to my family and friends. Again thank you for all your help. The process was very helpful with my situation today. I can breathe a little bit better knowing that I can get back on my feet without the stress and worry.

Most impressive staff with outstanding work ethic. Could not be happier. Solved many problems. This refi has completely changed my financial position and helped in ways that I did not think of when I started the loan process. I would think the strongest portion of the process is the great staff I worked with.

I am so happy I chose NewDayUSA. They made me feel important and was there for me in all aspects of this process. They made it easy for me. I was worried I would never be a homeowner again. Thank you NewDayUSA. I would recommend any veteran who is interested in home ownership please call NewDayUSA

I was very surprised at all of the additional fees and costs for administrative, title and closing costs for Veterans. Also it took almost 2 months for the entire process. My agent was gone for a week, although I had a replacement it was disruptive. I was told 2 months from closing would be my first payment. I closed 1 Aug.. My mortgage which is 1000 dollars more is a challenge on a fixed income.

They were not truthful from the beginning and made it seem like they were trying to help me when they were not. For example, we discussed that I was going to refinance my home, consolidate my debt and borrow $10,000 cash for repairs with an estimated monthly payment of $1,434. Instead of allowing me to borrow $10,000 cash, they raised the fees for the closing costs and gave me the closing costs.

Finally called after waiting for some time and was glad I did. My husband passed away in 2023 and I was left with vehicle payments as well as the mortgage and several credit cards. I was using money out of a life insurance account that my husband had left me to help cover the bills. I really wanted to consolidate things and stop using the life insurance money. I was able to do that and will be saving around $1400/month. Thank you Andrew ** and NewDay USA.

I was pleased with all the assistance to refinance and pay off all my debt. The person that helped me was great. Michael **. I was able to all the paperwork at home. Everyone I had contact was nice and helpful. If I have contact with a veteran needing assistance in purchasing or needing refinance I will recommend NEW DAY to them.

I have only good things to say! Samuel ** did an outstanding job as the Account Executive -- very attentive to my questions and concerns. Gave quick and accurate answers and was always pleasant and ready to help. Best experience I've had so far with this kind of transaction. Thank you! Jan **.

I was offered one program only to be pulled from me and forced to do a full refi with debt elimination. I only wanted refi, no cash out. And kept on getting almost daily calls the whole time with questions or items needed, sometimes duplicate items. I started with one representative, then with no apparent reason or explanation he was replaced with another gentleman.

They lied to us. They made me get contractors in to do repairs, said they would all be included in the end and would pay contractors and never did. They said they screwed up and forgot to add it in. They cost me $5,800 that I am directly responsible for to pay the contractor that I never wanted to get to begin with. And now the loan specialists will not answer or return any of our phone calls. We are completely dissatisfied with the service that they provided us. The customer service is terrible. They called us every day and now can’t find time to pick up the phone or return our calls and refuse to make their “screw up” right.

Ryan ** was awesome! Professional, courteous, EXTREMELY efficient. NDUSA SAID YES, when banks said no. Ryan continuously stayed in touch with us, "checking in," while our re-fi was in underwriting. Can't say enough about NDUSA and Ryan! Thank you! I contacted NDUSA after seeing your commercial numerous times. And, went for the gold and got it. I would recommend Ryan and NDUSA to any veterans.

Julian Aleksandar **​ was a pleasure to work with, promptly and accurately answering any and all questions we had throughout the loan process. The only reason we gave a 4-star review is because of some problems with outside contractors messing up inspection/treatment schedules. We would 10/10 work with NewDay if we ever need to refinance or buy again.

Great people. Very helpful. Mr. ** was very helpful indeed, he explained everything very clearly and precisely, this is not my first time working with your company. I’m very pleased to have done business with you. I would gladly recommend your company to my friends and family. Thank you.

I have the application as that of a drowning man being pulled from the water. I am very happy with the process and the outcome. My loan executive was the best. This is the way that you say to veterans "Thank you for your service." NewDay came through for me when I really needed help. Now my day is new.

Mr. Colby ** was very knowledgeable in assisting me with my inquiry for a loan. He made the entire process go very smoothly and is definitely professional in his interactions. Not only would I recommend New Day USA to a fellow veteran, I would also try and put them in contact with Mr. Colby ** to assist them.

Our experience with NewDayUSA has been outstanding in every respect! The team of Sarah **, Mitchell **, Steven **, Morgan **, Destinee **, and Donna ** are all highly professional and extremely helpful. From our first contact to our smooth closing, we have been treated as respected and valued customers. We cannot imagine how the process could possibly have been better. We are eager to recommend NewDayUSA enthusiastically to other veterans. Thank you all! As we say in the Navy, Bravo Zulu!

My experience with New Day USA was both imformative and professional. Every question I had was answered. Every concern I had was answered. It was a long tedious process but well worth it. The person handling my application was professional and responsive. Each step was explained thoroughly and easily understood.

I am pleased with my experience with New Day. They were easy to work with and professional and efficient. I would recommend them to anyone who has a similar need. I found everyone who I worked with to be dedicated and knowledgeable. They were awesome. I think that Brandon especially has gone above and beyond the call of duty to help me out and showed extreme patience and compassion for my lack of technical skills with computers. Thank you Brandon and everyone else who helped me behind the scenes.