NewDay USA Reviews

I was guided through the process very professionally with NewDay personnel assistance, constantly checked on to see if I understood how things work. I was constantly ask if I had any questions. It made everything smooth, satisfying and personable to work with. Packets with information was send to me which help to better understand the contract. Representative always left their number to call them if I had any questions. I was and still is satisfied with the way the process is working.

If you are a Veteran and need to refinance, I would ONLY recommend New Day. I was completely impressed with the professional expertise and attention to detail I received working with such an amazing organization. No guilt shaming, nothing but honesty through the entire process. I'm an old Paratrooper, I lived a life of debt. But, with New Day, such a huge financial burden was erased in a short time, I'm beyond ecstatic. Look at the rest if you need to, but know that the Admiral and his staff are the best. Kevin

Working with Colin was Great. The rest of it was a little tiresome. I guess it is when you’re having to do it all over the phone and the delays. Everybody I spoke to was really nice. Everything was explained to me very well. Everyone I spoke to was very knowledgeable and explained everything very good.

My experience with New Day was exemplary. Shayan ** was always professional and patient with me and all the questions I had. I will pass New Day on to my fellow veterans. New Day was very thorough and again Shayan kept me up to date and kept the forms I needed as simple to get to him as possible.

Brandon ** is not well trained. He calls too often, treated me like a buck private in the level of conversation. For the record, I have a Masters in Accounting. I finally had to dress him down over the phone. The week of the closing he called to ask a question for which he should have known the answer weeks before. The closing attorney conducted himself more like a clerk that was winging it. New Day sent nearly $100,000 in checks FEDEX without requiring a signature. As a result, I only found them because I happened to step out onto the porch. That shows an unbelievable disregard for the money being sent to me or whether it would get to me. I would have expected more from an operation being conducted by an Admiral. At least that young Marine you use as a spokesperson is compelling.

I have never used my VA home loan benefits until now. I can say I wasn’t fully prepared. Our representative at New Day was there for us to answer every question we had throughout the process. In the end New Day helped us by consolidating everything into one single payment which helps to simplify our finances. Thank you. David **

Dealing with Zachary ** was a pleasant experience. He kept us informed and presented the loan status in a clear and easy-to-understand manner. Mr. ** was very professional and knew his job. He did a very good job. Dealing with NewDay was not our first time, and each time has been very good.​​​​

Everyone is so kind and helpful. They kept us abreast every week on what was happening and so eager to answer any questions that we had. It has always been a pleasant experience dealing with New Day USA. Every person we have worked with has been exceptional in every way. I would highly recommend them to everyone.

I would recommend New Day to any veteran looking to buy a new home or refinance their home. The whole team was great to work with and extremely helpful in my situation. They kept me in the loop so that I knew what was going on with my loan through the entire process. Thanks, New Day!

Not as accurate on the numbers in multiple areas from beginning to very end of transaction. Professionalism was very good. Knowledge was good. But the up and down numbers, felt a little like I was haggling. Thanks God Bless "Freedom Has Never Been Free" 1SG Out.

Dylan was a pleasure to work with and communication was exceptional. He was available throughout the entire process, even after business hours, if needed. The process went fairly smooth, aside from a few issues that were worked out quickly. I highly recommend going with them-wish I would have sooner.

Our experience with New Day Financial was a very pleasant one. Not only did they deliver everything they promised but walked us thru the entire process step by step, our Agent, Diego **, was fantastic. Patient and communicated with us throughout the process. Closing was smooth and we are happy campers.

Such respectful people, informative and accurate. Helpful at every step and quick to respond when we had questions. Easy to work with and great sense of humor. The mortgage product is fair and easy to understand. I would definitely do business with Newday USA again.

Hello, my representative was Daniel. On the surface Daniel is a knowledgeable person. Working with Daniel was a times difficult and challenging. I realized obtaining a mortgage can be daunting at times and he was not compassionate about any of the process. Daniel is probably a very nice person but I never felt a connection with him as far as customer service oriented. I felt I was very proactive on getting my documents to Daniel. My closing took about 3 months from start to finish. (New build.) I moved my proceeds from my sale of my former house to a money market account. This was done to accrue interest. This action was with my same bank.

Very pleasant and helpful with helping me get a great interest rate for my home. Fast and accurate. I would definitely recommend them to my friends and family. Thank you for all that you have done for me and my family. Excellent team to work with. Hope to do business with you all again.

My wife and I are very happy with both transactions that we have had with the NewDay team. Sean was very helpful and kept us informed on the status of our loan. As a veteran I highly recommend all veterans look into working with NewDay to reach their financial and home ownership needs.

Everything was all good until loan funded. Since I have had a couple issues with payments to creditors and have been unable to get a reply from Dan. I have left voice messages, text messages and emails with no response. I did expect better than that. Not asking for much, just a response, then resolution.

As a 32-year-old disabled Army veteran with four children and a pregnant wife, I am infuriated by NewDay USA’s predatory and dishonest tactics. Their executive chairman, touting his retired Navy Rear Admiral status, personally contacted me, claiming to support veterans through loan consolidation. This patriotic pitch was a shameless lie to exploit my trust. His assistant hounded me with invasive questions, dragging out a process to “address” $12,000 in credit card debt. After I refused, they sent an unsolicited loan packet proposing a refinance that hiked my mortgage from 6.25% to a predatory 6.99%, with $18,000 in closing costs and an outrageous $200,000 in additional interest. This was a blatant attempt to trap me in a toxic deal.

My account representative Colson was very courteous and professional. He kept me informed and up to date during the application process. The closing was a simple process and very convenient as I was able to close from the comfort of my home. I was very pleased with the exceptional customer service.

I highly recommend New Day to everyone. Ryan ** was great. Everything went smoothly and he answered all my questions. The time frame that was explained to me was right in the button. By doing this, I am saving money every month. A great way to pay off all of your credit cards.

Phil was very helpful and professional in finalizing the refinance of our home. There was a couple of misunderstandings but was taken care of quickly and was understood. Still trying to figure out which company paid the school tax. All Veterans should look into using New Day U.S.A. Thank you for your help

Collin ** did a good job helping me throughout this loan process and trust me when I say at times it was a fiasco with a few things that I had to do on my end. (dealing with the courthouse) kudos once again to Collin. Keep in touch. Rodney **

Thank you to Ryan who made the process very simple! Questions and answers were received in a timely matter when we had concerns during the process. The ability to get ahold of Ryan via phone, text, or email made it very easy for us to get answers back in a timely manner.

Excellent review, everything went great with the new mortgage and all the procedures/paperwork. Kudos to everyone for helping make the transition smooth. Thank you once again for everything. I can highly recommend the company to anyone and sure they would have a great experience like myself. Nice to know all veterans are taken good care of and in a timely manner also.

I have received many letters from Newday and ignored them. Finally opened one and read it. Called and Tristan ** was the representative who helped me. This program is amazing. And I couldn’t believe how fast everything went through. The program is wonderful, Tristan answered ALL my questions and keep me informed as we progressed with the loan. I will recommend NEWDAY, to all my friends. Thank you.

Quick, fast, and easy. Loan associate was easy to contact and answered my questions. Overall very fast loan time. It was a great help to reduce my bills, pay off debt, raise my credit score, and have a little extra money in the bank. I was able to quickly upload documents on the website.

I was unhappy with final amount, because I was sure I made it clear I wanted $20,000 cash at closing. I only received $8294.47. I had questioned the the amount at one point when it showed around $18,000, and was assured it would be more at closing. I believe Julian must have forgotten that conversation. This miscommunication is my only complaint, everything else about the process was fine.

My experience with New Day Financial was HORRIBLE! Long delays and excuses. Colten Parker-Cross Drawbaugh. Yesterday this happened with Colten VP of Customer Service…He wrote my account number incorrectly, called me to tell me the wire transfer wouldn’t go through then said he would call me right back once he realized he substituted a 6 for a 0. That was AFTER promising me the transfer would be in my account 5/27 by 5:30 p.m. It delayed my mortgage closing and cost me a ton of money and stress.

The worst experience in obtaining a loan we've ever had. This is NOT the fault of New Day employees. They did everything they could to get the loan approved by the lawyers. We missed two attempts to close waiting on these people to agree to the loan. Problem: No communication between people receiving the loan request and lawyers reviewing the request. No sense of urgency; VA personnel/departments do not use the same computer systems/apps. Obvious they are not there to help home buyer thru the process. The whole process is broken. However, I can only say good things about New Day employees attempting to get information, provide information, and stay on top of the VA employees. They had to be frustrated but didn't show that to us. Someone needs to fix this VA broken process. Just being on the same apps would be a great start. Contact us if you want more information.

To get equity from home, pay off debt, and some extra to extend bedroom. There were some bumps in the road, but Brandon ** did an excellent job getting over those bumps, one was military status, the second issue was the appraisal which did not help us but after they investigated, he was able to get a reappraisal, and lastly the notary did not show up on time, he was able to get rescheduled.