NewDay USA Reviews

Mr Matt ** extremely professional, knowledgeable, attentive to details. Explained the process, made in advance phone calls and then followup calls to verify everything was done properly and correctly. Thank you for having this top level agent to assist me.

N Jalen ** person I talked to. Dealt with him for close to 2 months and still don't know where I stand with refinance. Never e-mails me, never calls.. I sent him papers, never answers to say he got them.. Never had this much trouble with refinance. I called every number on New Day home page, and Mr. ** answers. 4-5 different numbers, left Mr. ** message to call me still no calls. So I can't call anybody to help me at new day. I need someone other than Mr. ** to call me. I need help. Mr. ** is not helping.

Totally satisfied. All aspects of the loan process were handled in a timely manner. All of the reps were courteous and very professional.. Any questions that I had were answered as quickly as possible. I have never been handled so well while conducting a business transaction. Thanks so very much. I would do it all again!

Jacob ** was our New Day representative and he did an outstanding job. Kept me well informed through the whole process. He locked in our low rate early and handled everything really well. Very friendly, professional & knowledgeable. A real pleasure doing business with Jake & New Day. I definitely recommend New Day USA.

This is the second time we have used New Day Financial and both encounters have been outstanding. The Initial processor, William **, was very helpful with starting the process and very courteous. All input needed was asked for in a timely manner. The loan processor, Andrew ** expedited the final process. The Notary, Christina ** made the signature process an enjoyable experience. It has been a pleasure working with the entire team.

I was very pleased with the process. We had financed the house with NewDay a little over a year ago and Mr. William ** made contact back with us to let us know that we could lower our rate and save money. The process was simple and easy and in the end we saved over $200 per month on our mortgage. I would definitely recommend NewDay to any Veteran.

Neil ** at New Day handled my refinancing and it was the most simple and money saving thing I have done in years. I saw the commercials on TV and asked my wife what she thought and we both thought at first it couldn't be for real. Boy, was I ever wrong! With New Day we are saving $15,000.00 a year. New Day, are we ever in your debt. The service was simple as they did all of the work. All I had to do was to sign the paperwork which was graciously brought to our home by the Notary of the Public. Again, I had nothing more to do than to sign the paperwork. Thank you, New Day!

I would very much recommend., to a friend or colleague. The person assigned to assist me was very knowledgeable and very helpful. They met all of my requests. Very professional. The closing was private at my house. The marshal/notary very prompt and professional. We had some changes but those were dealt with promptly allowing the closing to be done in a timely manner.

Taking 5 months to close on a refinance using a new VA loan certainly was not in sync with the TV advertisements, which caused me to select NewDayUSA. NewDayUSA reviewed my credit report and noticed a loan identified as a home improvement loan. It was, but it was a 'signature loan' with Navy Federal Credit Union, no lien against the home in question. It took a few months to get NewDayUSA to realize this and only did so when NFCU finally confirmed. This slowed the process, and had to begin anew, but even so, it should not have taken 5 months to do so. I am so frustrated with NewDayUSA. I am actively searching NOW to refinance with another company - I will never recommend NewDayUSA to anyone. On the positive side, the customer service attitude of Josh and Emily were superb at all times and handled my frustration professionally. I only wish those in the background supporting these folks did the same.

Tyler **. Account Executive. MLONMLS # **. Company NMLS # **. Tyler went above and beyond to satisfy all my needs during the process of the refi. I will certainly recommend Tyler to all that needs a refi. A1 in my book!!! Thanks.

I had to increase the value of insurance on my house cause the underwriter was not happy with what I had, was fine with last loan. Have 35 acres of land on private lake and would not accept it. Had to increase my insurance policy which increased my premium which increased my monthly payment without no prior notice.

Alex ** was a fine representative of New Day USA with timely and on target responsiveness. The Notary assigned was knowledgeable and prepared for the closing. Overall New Day USA is a fine organization dedicated to serving military Veterans. Highly recommend them to any Veteran seeking to buy or refinance a home at any time.

My experience was painless and seamless. Process was easy and fast. New Day is a high level and polished organization. My agent was kind and efficient. Thank you. To my agent Amanda ** you were great. I highly recommend NewDay to anyone if you want to refinance your home. This is a safe place to get it done.

I dealt regularly with David ** over a period of a few months while waiting for my VA eligibility period to renew. He was absolutely great to work with. He kept in touch and kept me informed all along the way. In fact, I have already recommended him to some friends.

My experience with NewDay was seamless, easy, quick, and overall wonderful. From the first email through closing, the representative from NewDay was easily accessible and very helpful. If you are a veteran looking to buy or refinance, NewDay is the way to go. I have told all of the vets that I know about your company.

Very professional and went very smoothly. Cyrus **, our representative, was a joy to work with. This was handled through the virus shutdown and Cyrus kept up informed at least once a week until all was finalized. Will recommend to others! Veterans will certainly experience the same as I have and proud to have served my Country and thankful for your firm and the respect you show to us all.

Mr. Joshua ** was very courteous, professional and a great help with this refinance. He made sure that everything was explained to me in detail. He went over the paperwork with me in great detail and answered any and all questions that I had clearly and professionally. My experience with New Day USA over the years have been great and prosperous for me and my family. My family and I really appreciate your selfless character for the veterans you serve. You are great and may God continue to bless you all. Thank you very much!!

The Lady that helped us was great to work with. This was Best Loan App that we ever have done. Staying at home and doing all of it over the phone and computer. And be able to have some to come to the house for the final. Please let her know and your Company. Thank You for everything.

Thank you for making our home refinance simplified. Our mortgage handler, Ben ** was always helpful and knowledgeable. He always made sure we understood the process and was reassuring. Please be sure to give our thanks to Ben ** for helping us with our home refinance. Thank you.

This is the second time we have refinanced with NewDay USA and it was much easier and more simple than before. Our loan officer Seth was very helpful and always kept us up to date. I don't think we will ever do another refi, but if we do, it will be with NewDay USA again! Thanks to this great company and to all the folks that helped put all this refi together. We are saving around $210 a month! During these times, this couldn't have come at a better time. Thanks again NewDay USA!!!

I don't have the words to say how happy I am with your staff on how they processed my loan. Colin ** and Megan ** were on top of things through the whole process. They couldn't have been more helpful in explaining things as the process moved along. Thank you and your staff.

Helpful in helping to understand the process of getting the best loan results. Highly recommend veterans to talk to this finance company. I was extremely surprised and satisfied with the help and service given to me. Any questions asked were answered immediately and put so I would understand. Thank you.

Quick, easy streamline VA loan. It was quick and easy even during this Covid-19 pandemic. Thank you for all you did for us in getting the rate we wanted and for doing it quickly with no problems. Also we were kept informed in every part of the loan even if it was at the time it was in underwriting.

After a phone call I faxed 3 forms they requested to streamline VA loan. Sent me forms to fill out and sent back to them. They “lost” them when I sent priority confirmed mail. Locked in rate not locked in. Then I receive a letter requesting the forms I faxed. I had received an email confirming they received the fax. Terrible and unreliable with personal information. Stopped the process! Run from them!

We would just like to thank Brianna ** for making our refinance such a painless and enjoyable process. We believe that if it wasn't for her we would not have refinanced our house at this time, she kept us informed every step of the way and did not hesitate to answer any and all of our questions regardless. Thank you Brianna for your help!

I was very pleased to have had the opportunity to work with fine professionals and would recommend your services to any veteran that is looking for a refinance on a home loan. The entire loan process was easy and fast. The loan closed on the day I was told. Mahalo for your services to our veterans.

It was fast and a very pleasant experience. We got a lower interest rate, lowered our payments and it only took two weeks total. Thank you. Our loan officer was very good and answered all our questions. Our closing was at home, the notary came to our house. The rest of the forms were all signed online. It was really all round a good experience. I would recommend NewDay USA to anyone.

Overall Tayler ** did outstanding job and I am very pleased with New Day USA. Except for a few minor glitches mostly due to getting pay off info from my mortgage and from my insurance company. All in all I am believe you did exactly what you advertise by saving me $2,000 per with no out of pocket expenses. Great job and high marks for Tayler.

During this unusual time and circumstance, I found NewDay USA to be professional and understanding throughout the process of our refinancing. Account Executive Edmund Brian ** walked us through the streamline process in superb fashion. He was quick to answer questions and prompt in returning calls and was always courteous and respectful. I highly recommend NewDay USA and thank you for a flawless process from first call through closing.

Many thanks to Emily **. Most helpful in all ways, very professional, polite, and she knows how to work and talk with people. Most helpful and answered questions clearly. I would recommend her to anyone needing help with VA loans, thank you so much for helping any veterans now or in the future.

Very professional from start to finish. Everyone I dealt with was very helpful. With the current pandemic situation, I was surprised that things went as smoothly as they did. I would like to single out Daniel ** for his assistance in helping us with the electronic forms. He was a great help. Thank you.

Lousy Customer Service provider. Lacks attention to detail. Lacks timely follow-up with accurate information. My overall experience with NewDay is that they are overwhelmed with new business and not enough properly trained Loan Officers who can effectively manage the increased volume of work. Most importantly, not one time did Sam or his supervisor Eric, thank me as a Combat Veteran, “Thank You For Your Service”!

I have used New Day on two separate occasions. The process from beginning to end is timely. Your agents treat the customer with absolute courtesy and respect. Thank you Adm. Lynch for an organization that is totally committed to serving veterans. True professionals. Again, I salute you.

Mr. ** was very professional and the whole loan process was so smooth. Answer all questions when needed. I would give him a 10. I have other loan processes at other banks not as professional as this company and knowledgeable. I would recommend this company to anyone.. I want to thank your company and Mr. ** for a easy process..

VA REFI. Admiral, Tyler ** and the rest of your team did an outstanding job helping my wife and I leave Wells Fargo, at a 5% interest rate, to you good folks at New Day USA. Tyler was very professional and kept us "in the loop" at all times on the progress of the new mortgage. He called at least 2-3 times a week and guided us on what and how to sign electronic documents via the internet. Tyler did a stellar job and I recommend he be considered for promotion in the future. Thank you Sir, Very Respectfully, J.A. ** U.S. Army Paratrooper Retired (23 Years)

Account Executive, Giuseppe (Joe) ** is absolutely superb. Handled all aspects of refinance in a professional, knowledgeable, and competent manner. All documents were forwarded in a timely manner, necessary follow up questions handled quickly, and closing was very efficient. Suggest his photo be used in your email advertisements and notifications.

I'm very pleased with his services, he made it easy for me. Mr. ** expedited my paperwork and loan and kept me inform of the loans progress; what was needed and approximately how long it would take to close the loan. I'm very happy with the speed of the loan and the low interest rate I acquired; and the expeditious matter in which my loan was handled. Thank you very much Mr. Evan ** and NewDayUSA. P.S. I hope and pray you do not sell my loan but instead keep me and my family with the NewDayUSA family.

Leon ** was the person I dealt with and I cannot praise him enough. He was very easy to talk to and with his guidance, the process was extremely simple. Please express my best wishes to Timothy as his assistance is greatly appreciated.

VA streamline. We experienced the most Amazing service. We couldn’t be happier with the service or the speed of service. We were amazed at what New Day could do for us where our previous mortgage company could not. Thank you!! We will always recommend New Day to anyone and everyone we know that could benefit from amazing service.

I had accumulated debt over the years from one to another family events, trying to help my kids and live life. First time I applied through your company it appears to have been a Goat Rope. I received a letter saying I had withdrawn my request, which was untrue. Second time was different. Trevor kept me informed, of every thing and talked me through changes. I felt treated with respect, with being informed it moved much faster leading to a successful outcome. I have nothing but praise for Trevor B. M. Only problem occurred trying to mail out the checks sent to payoff my bills. To ensure their delivery the expenses of insuring the checks were way too expensive. I didn’t have the spare money to do that. I had to send them out on a????

My experience with New Day was great and professional. From the beginning to the end was very professional. I would highly recommend New Day to my veteran friends in the future. The closing was a little long in signing the refinance papers, but when the closing was done, I can say the closer was exceptional.

Kyle was wonderful, even during the whole Chinese virus shutdown. His professional attitude and determination to keep up with the task at hand is exemplary. He should be rewarded for advancing my refi efficiently and speedily. It was an easy process. I am so excited about New Day USA. I can't wait to tell my family and friends. Thank you so much.

We tried to refinance our home with NewDay TWICE. The first time, the loan rep said I didn’t have enough time at my current job to approve the loan. The rep recommended waiting 6 more months and then reapply. We followed her advice and then got directed to a new rep. My husband and I BOTH explained our situation several times. He looked at our file and assured us that the time with my new employer was sufficient. Two months later, hours spent getting the documents to them, home appraisal, etc., we received a call from Kyle that my time of employment was not long enough. I am BEYOND frustrated with New Day USA. We will not be returning to them for future financing.

From start to finish when dealing with your representative, Nicholas **, my wife and I felt safe, secure and confident in our refinancing path. I cannot say enough about Nick's professionalism and the personal manner in which he treated us as we quickly progressed to the approval stage. We went from 3.75% to 2.875% and could not be happier. That would not have been possible without Nick's support every step of the way.

My account manager was named Derrick L **. He was very professional, knowledgeable, friendly and answered my questions in a very timely basis. I would highly recommend Derek for anybody purchasing a home. Very smooth all the way to the Finish Line. Very good job Derek. The process was very smooth timely and I'm very happy that I was able to get this done. I'm a veteran and I appreciate things like this happening for people that deserve it. Thank you very much.

Ashton was awesome! The whole loan process was quick and painless. The paperwork required was minimal and all interactions (except closing) was done digitally. We even closed at our home. I received several calls during the process - just to update me on the status. The whole process and timeline was explained in detail - and accurate. I highly recommend Newday!!!

Very professional & well spoken. Polite, patient, & went the extra mile to make sure I understood everything & was comfortable with it. I enjoyed my time with him. He walked me through the areas I didn't understand, always wanting to know if I had any questions or concerns & made himself at my service when I needed him. He as a way with words that makes you feel respected & he knows how to relax you, plus his approach is so simple but yet very effective.

We had a great experience with the refinancing of our loan. We were paying a higher interest rate and decided to take advantage of the lower interest rates. We contacted New Day and worked with Nick from start to finish. He was very helpful, informative, friendly, and professional in all of our interactions. I would recommend New Day and more specifically Nick with any loan needs.

My refinance experience was a low stress event. I didn't have to worry about anything. I was very impressed with the staff. I was contacted daily, which gave me extreme confidence in the decision I made to refinance my home. I would definitely reccomend Newday to all my friends seeking to buy or refinance a house. Thank you.

Cody was very knowledgeable and responsive. We closed very quickly. I am glad that we were able to find this company to assist us with a VA loan. I hope our experience continues to be great. Thank you for all your hard work and assistance. I enjoyed everything being done online as well.

Dear sir, I still have not received and paperwork that I signed after repeated promises to the contrary. Very little communication. Very un-happy with serve and promises. I would not recommend to contrary will write a letter to va, letting them know the problems encountered with this loan. Could you please have someone call me with concern of this loan. Call me. Thanks.

In over 50 years of buying and refinancing homes, my experience with NewDay USA was the best. From the first phone call to obtain information to the date of closing, very professional. Thank you NewDay.

DeMario was very understanding, helpful and efficient yet all the time a business professional. I was nervous to start but DeMario put my mind at ease. Was very honest - no games. I recommend any veteran or widowed spouse of a veteran - as I am to contact DeMario if you are looking to finance or re-finance a home. I am happy to be a NewDay USA customer.

Great service. I appreciate my loan officer Nicholas very attentive service he provided during the process of the refinancing. I was in the process with another company. It was frustrating not able to get a response from the loan officer assigned. She never returned my calls or emails. I got a lower rate and great service from New Day.

The process for refinancing our VA mortgage was very easy to accomplish. Phil ** kept us informed and although he was out sick a couple days, Lucas ** maintained the process without a hitch. I had first contacted our mortgage holder to inquire about refinancing and they informed me that my rate would most likely go up not down so I then contacted NewDayUSA and Phil ** contacted me almost immediately. The process was nearly effortless and even the signing process was a pleasure because of the professionalism and friendliness of the signing agent. Thanks NewDayUSA.

We had a very satisfying experience with NewDay USA. Whenever I do something online, it gives me pause and concern, especially giving out personal information. Kyle ** was both professional and courteous, making the process seem like we were dealing with our local banker. Thank you again for helping us save tens of thousands of dollars over the life of our mortgage, and making the experience one that we would recommend to others.

I'm a Retired Navy 1st Class Electrician's mate. I served our Great Country for 21 yrs 6 months and 28 days. Spent 12 yrs 2 months on ships. 2 Aircraft carriers, LCU-1, LHA and 3 Minesweeps. Jason ** was the agent that helped me thru this Refi. I will recommend him to anyone of my military buddies need a Refi.! Thank you very much! Respectfully Ret. EM1(SW) Richard A.

I want to thank everyone at NewDay USA for their kindness, and professionalism, that made my wife and I's experience a positive one. Especially Justin **! His professionalism and knowledge was excellent!! I do have one piece of advice to the creators of your survey. Do not place minimums on how many words customers should have to write. Most people tend to get turned off by having to write so much on surveys and part of the reason they choose not to do surveys.

Have used Newday USA previously. Had a great experience the 1st time. Now a 2nd time and very satisfied with the results. Tyler did outstanding job of keeping us informed, up to date and very helpful for a smooth refinance.. Was punctual and respectfully at all time. Couldn't have asked for a better team member to work with. Would recommend NewDay Usa.

My experience was simply amazing. Josh ** offered me an awesome experience with the numbers of refinancing my home, the whole process was smooth and I was informed/updated about every detail. I can appreciate his work in helping me. I give the whole process ten stars if I could. THANK YOU VERY MUCH.

Newday did what they said they would do and we closed the first part of April 2020. The loan costs with Newday was a lot cheaper than with other lenders. They asked for a minimum amount of paperwork from me and that was greatly appreciated. Thanks for all your good work.

Love this whole transaction. Kept me up to date with every step. Would recommend very highly to friends and family. We closed on time and with no problems. We even did this through the Coronavirus issue. Our representative was wonderful and answer every question I had. So glad we did this and saved over $200 month.

The process from start to finish was excellent. The agent that I worked with, Frank ** was very attentive to detail. He answered all my questions and assisted me by making the entire process easy to understand and kept me informed every step of the way. It was a very pleasant experience.

I dealt with Craig ** for my refi help and I must say that he made it a very easy and pleasant experience. He kept me up to date with the process and made it very simple. Thank him and New Day for caring about veterans. Hope you all have a safe day.

I was delighted with the entire process. It was really hassle free. Your agents explained everything, and called periodically to keep me informed on the status of the loan. All document processing until the final closing was handled electronically, and at the end your staff arranged to send a notary right to our house! The whole process was a big improvement over our last loan. Best of all, we will save about $360 a month!

I am more than satisfied with the manner in which I was treated in my efforts to re-finance my mortgage. Every step in the process was explained in detail. My rep, Frank ** was a pleasure to work with. I would recommend New Day USA to any one who would qualify.

Their TV commercial says "no income verification". That is a lie. They ran our credit then informed us that we missed their income by $2000 per year. My wife and I have been married for over twenty-six years and owned four houses and never missed a mortgage payment. Go with Loan United.

Wow! These guys truly know what they are doing and made it very easy to refinance my home. The young man that I worked with was very knowledgeable and professional. He guided me through my experience from start to finish and was so helpful with every step. When I had a question he had the answer and made this process a breeze. I want to thank everyone at New Day USA and please keep up the great work in helping my fellow veterans that have served this great country of ours.

All in all it was a very professional and quick moving process. Being done electronically was very easy and once understood how it worked was very efficient. We worked with Nick ** who is more than familiar with the process and assured us that as steps to get the loan were taken, that everything looked good and reassured us everything was as it needed to be. Our only concern was the "cash to mortgage" on the loan estimate which he said would probably go away once all the final figures were in. Probably was a little concerning to me, but Nick knew that that figure was only an estimate if any information would change during the process.

I was lied too many times. Marshal ** and his boss Alec **. This caused closing to not be on March 31, but April 3. It was known by New Day USA since February 2020 to be for March 31 2020. I did not receive final closing disclosure at all. I only saw final numbers when at closing. At that point cash to closing had changed from a little more than $6000. To over $8000. I was also informed that even though my credit score was over 750 and interest rates had dropped with the fed. I could not get into the 2s without "buying points" another $2000. Many things were VERY sub-par. This is Not my first home purchase, but is my last ever deal with New Day USA!!

Refinance VA home loan. The man I worked with was great. The refinance went very fast and efficient. I was informed about what I needed to do and go thru the process with no trouble at all. I'm very pleased with the company and the person that helped me. I'm pleased to be a part of something involving veterans. I also am a disabled veteran with a 100% rating.

Great Communications throughout the process with our Representative. Very fast with zero complications. Would recommend any individuals to use service for future cash out or lowering existing interest rate for future savings. We saw troubled times as a business owner with closures of our customers. Funds received will assist us in maintaining our employees during these troubling times.

Charles ** was informative, knowledgeable and professional throughout. There were times when I was going to forego this process and use my own bank but his assistance and explanations helped me understand the process. I originally was going to just refi and lower my payment but my spouse credit caused us to use another program. I can tell you there are few things worse than settling on something. This is one time where I settled and I think I came out ahead for it.

It was a pleasure to do business with Destinee **. She was polite, friendly, courteous, and extremely professional. She was in constant touch with me, my realtor and the title company to assure that all of us were updated on the latest issues. I would definitely recommend your company to other Veterans.

My husband and I had a very positive experience with our Loan Officer David ** during the entire process. David was polite, resourceful and patient getting our information organized for processing, We will gladly forward our comments on to prospective clients when an opportunity presents itself. We look forward to doing business with your organization in the future should an opportunity arise.

Home refinance. I appreciate how fast, from an inquiry, to a "your approved" and all I wanted to know was "what was this all about" as I read your material. And Kay and I was always talking about how we could get some extra money in our pockets if we could get a lower interest rate. I do not believe that we would have done anything at all if it wasn't for Nick at the other end of my call. I felt very comfortable with this person. Thank you.

Very pleasant experience, our NewDay representative was very helpful, assisting us through the refi. Process from start to finish, she was very thorough, she also conducted herself in the upmost professional manner, Thank You for taking care of our Veterans! I feel Blessed and proud to be a US veteran, I will definitely recommend NewDay USA to fellow Veterans!

We were very pleased with our Loan Acct. Executive Joshua **. He was very pleasant and knowledgeable. He made our processing very easy and was right on top on the loan. He was excellent!! We would definitely recommend New Day to others who want a government loan. Our loan just funded today so no loan number yet. The servicing Dept. will advise us in a few days regarding where to send the payment. We were also very pleased with our interest rate.

Dawit ** was exceptional, made the whole process very easy, thanks. If we were to make a move in the future we would be looking to NewDay and Dawit for help in a new purchase. Or if needed a equity loan again we would turn to NEW DAY. ***** John and Janet **. Thanks to you all.

The young lady that worked with me, Emily **, was excellent. She was very patient with me and explained everything. One word, she was wonderful. The loan was very easy on my end thanks to Emily and the closing was very smooth. If all your employees are like her, I highly recommend your company.

I worked with Josh and he took very good care of me. It took over a year to do this because of the equity but finally got it done. Thank you NewDay USA. If you’re a veteran and need to refinance your house I would call New Day Usa. Interest rates are as low as they will go. Now is the time to do it. Don’t wait.

Brandon ** was very easy to work with and guided us down the right path from start to finish. He kept us up to date and ensured that all was going well plus providing helpful hints along the way. He told us from the beginning the estimated closing date and he was dead on it with the exact date. Brandon did an excellent job and I would recommend him without hesitation. Great job Brandon! Gracias.. :)

This is our second experience with NewDayUSA. We did a VA refi with NewDayUSA 2 years ago; and with the current low mortgage interest rates, it was a good time to take advantage of the VA IRRRL Refi program to further lower our mortgage interest rate. As a result working with Emily we were originally offered a 3.5% rate; but when the Fed lowered the Treasury rate 100 basis points, she was able to lock us in a 3.24%!! The net result: We are saving almost $6,000 a year on our mortgage/escrow payments!! We couldn't be happier with NewDayUSA and Emily. We have since recommended several other veterans who could benefit from the NewDayUSA VA IRRRL Refi program. Arne **

My loan officer Alyis ** provided courteous and timely services. He came through on all areas discussed and so did NewDay USA. Unlike my then current lender, NewDayUSA did not tell me to go out and get an offer from another company and then they would beat it; New Day pitched their lowest rate for my credit rating and let the chips fall where they may. I could of gone back to PennyMac with NewDayUSA's offer and gotten a slightly lower rate, but I was so impressed with their honesty and services that I accepted their Rate Lock in and refinanced with NewDayUSA,, Great Job Admiral.

Great service and great people to work with. Very helpful and understanding. They are the kind of people that will walk the last mile with you. I have no regrets using NewDay and would recommend them highly to any veteran interested in using their eligibility to purchase a home. They do all the work for you to confirm your eligibility.

My experience with New Day was outstanding. Andrew and Brittany were extremely helpful during the process. They walked me through the process step by step, and were there to answer any questions I had. I would happily recommend New Day to any veteran looking to buy a house or refinance. Thank you for everything.

I saw your ad on TV and called to see if you could help. I spoke with Jalen and he walked me through the entire process. Jalen was very friendly and responsive throughout the entire process. Jalen was always there to answer my questions and concerns. Thanks for making this so smooth.

I truly had a great experience doing the VA Streamline ReFi and the customer service was awesome. We have done business with NewDay USA before and we trust this company very much. One concern was when the Fed dropped the interest rate by .50 we were not able to take advantage of it as per our NewDayUSA Agent who stated does not apply to ReFi transactions; however, Rocket Mortgage advertises if the interest rate drops before closing, the client will receive the lower rate. It would have been nice to receive the lower rate which would have saved us some money.

The VA refinance went smoothly, very good experience! The notary person was good explaining and where to sign documents. It was a very good experience. It went very smoothly And a very good time going through the process, what a good thing to go through to know and learn.

I want to Andrew, Mike and all others that helped and of course Mr. Thomas ** for helping this Veteran to purchase this lovely house for my family. It was all an experience and with the low fees of payments and by having the Veteran benefits, it became a NEW DAY for many years to come. Again, Thanks and above all, the wife is happy, and that's good.

I was very pleased with my loan officer and all of the help he gave us. Thank you so much. We were keeped in formed every step of the way by Jaramy. And we were able to close in just 30 days. I have told people how we were treated and have recommended NewDay to more Vets that need to refinance their homes.

I finally succumbed to the daily mail from New Day to refi my home. My first contact was not very professional. In fact, I had to call back many times to find out if anyone was interested in helping me. Finally, I made contact with Randall ** and he was very helpful, although I could tell that I was not his only customer, but he did persevere. Overall, thanks to Randall, it was a good experience.

Our contact was Armon **, who was great. Armon was very patient, and remained professional even in the face of my and my wife's expressed frustration during the process. The only suggestion I have for Armon or anyone in his position, is to have them do the document e-sign process a couple times to become familiar. It was not clear right away to us that the document review is first and only THEN does the document to be signed appear, and signing takes place. To us, it appeared that the document didn't have the live links needed to sign - but in reality we were looking at the review section. I think it caused your IT folks to work unnecessarily, to figure out why. If Armon had been more familiar, he could have helped us figure that out more quickly. It's a small thing, but rather important to everyone's experience.

Excellent experience! Kyle H., our mortgage representative, was excellent. We learned how much we could save and all the information regarding or estimated new mortgage was delivered on our first phone call. He kept us in the loop and the communication was excellent. We were able to do all paperwork, save the closing, electronically. In less than 2 weeks, we closed on our new lower mortgage! The actually new mortgage payment came in $50 lower than we expected. The closing agent came to us and all paperwork was signed in under 40 minutes. We lowered our payment by $200! So happy we chose New Day USA!

I received excellent service from New Day USA. Andrew and Christopher were very courteous and true professionals. The process was smooth and no problems were encountered. All of my questions and concerns were quickly addressed to my satisfaction. I highly recommend New Day USA to all veterans requiring a VA loan or refinancing services.

Thank you Admiral for the opportunity to speak with you. The home buying experience was a little stressful but that was the VA requirements. My sales rep was very patient with me and very helpful (Collen **). I am proud to be a new (first time) homeowner. I want to thank you as well, for helping vets buying homes.

Thanks to Craig **, our experience was very pleasant from start to finish. We are very pleased and will definitely recommend New Day USA to family and friends. As Senior Citizens it was a good day when we paused to make the call that lowered our interest rate a full percentage point!

As a veteran I am typically very cautious about any company that states they are 'vet friendly' as many have proven not to be. From the first call with NewDay USA, my agent was responsive, concerned and timely with all aspects of the transaction. Being a real estate investor, I have had so many terrrible experiences with lenders that I hate the thought of starting a new relationship. Neil was excellent and stayed in contact with me on every step. Additionally, the process was not drawn-out. We closed very quickly which as you know, is a giant cash flow advantage. Thank you all for your professionalism and for being a true advantage for veterans.

VA Loan. I want to thank you for all your time and your interest in help me get through the process of my home refinance. Today my wife and me were review all this process, that in today financial market is really too complicated, for any person, special if you are a Vietnam veteran. I want to express my sympathy to your organization, and to all your staff and technical support for the extraordinary work accomplishment and for the high professional teamwork. I am a retired Business professor of the University of Puerto Rico, I really valuated all this organization, philosophy and principles, committed to help our veterans on their financial needs for the refinance of their homes, and the way to made veterans qualify for get the best opportunity to finance his home.

Benjamin ** was professional, courteous, & extremely helpful with the New Day refinancing of our home. We discussed many options for our New Day refinancing with him. Benjamin was most knowledgeable of all New Day products & most patient in dealing with all our questions & concerns. Thanks New Day.

Both Colin & Ebone were very professional at all times. They went beyond the norm to see that I was kept informed and satisfied. Service could not have been any better. This is the type of service I expect from a fellow sailor. My sincere thanks to all your staff.

The process was great from beginning to end. Taylor ** was the best. Very professional and considerate. I have a cognitive problem and hearing loss from my days in VN so my wife and I got everything handled on speakerphone with Taylor and he was so patient with us. I would certainly recommend Newday USA to other veterans. Thanks so much! Jim and Bess

I was particularly pleased with Nick's assistance through the refinance process. He kept us totally informed daily of the status and when we could expect to close. All questions we had were answered promptly and accurately. I can truly say that with Nick as our contact, this has been the easiest of any loan processes we have ever been through. I would most certainly recommend New Day to anyone.

Working with NEW DAY USA and Aaron ** was a very good experience. The process was very smooth and fast. Aaron did a great job of keeping us informed at every step of the loan process. Also, it was nice to have the Notary come to us. She also did a good job. Great Job.

I should be thanking your organization for helping me on the re-fi. Your agent (Ms Megan **) was very professional and very patient w/ me. She assisted me and guided me to what was expected of me. I ran into certain difficulties along the way and she took care of same. Your firm took a big load off of my shoulders and gave me some breathing room. Thank you very, very much.

Thank you to the refinance team that helped me with my refinance. My experience with the refinance team was very professional. They were patience. Worked with me to make the process easy. I would recommend USA New Day to anyone who is thinking about refinancing. They kept me informed of every step. Thank you all for your help and patience.

We are so grateful. Your representative, Dan ** helped us all the way; from computer know-how to answering all our questions. He was upbeat and had a "can-do" attitude. (I am answering this one: (Marion Chambers).) Our goal, consolidation of debt and financing for a new roof is realized! The process did not take long, either; we were happy with the lower interest rate on the house!

Mr. ** was very helpful from the started to the end. If there was any missing information needed he would let me know and I could get the information for him. He was very good and knowledgeable. We will recommend other veterans to New Day and also any friends and family that we come into contact with who looking to refinance.

Kevin ** handled everything. From start to finish he was polite, courteous and professional. Appropriately he was personable, and provided reminders for important dates and or tasks to be accomplished in the process. Kevin is a great asset to your company. Thank you, Tony. A. **.

On February 3, 2020 I sent a testimonial letter to Mr. Colson **. Basically within this letter, I addressed my sincere appreciation to and for Mr. Dylan **. Mr. ** assisted me in every phase of my refinancing processing. Mr. ** was absolutely one of the finest individuals I have every had the pleasure of doing business. He is without a doubt superb.

Joe was great to interact with and I had no concerns at the time of this submission.

These VA refinance offers from NewDay USA are pure **. The offer letters arrive on what resembles official military letterhead with a retired admiral's imposed signature. However, the offer letter utterly fails to mention anything about terms, conditions, or fees. Looking at NewDay USA's "Top Lenders" you see Veterans United, Veterans First, Freedom Mortgage, and Quicken Loans. These companies are, in many opinions, NOTORIOUS for deceptive lending practices, extremely high fees, and poor business ethics. Just compare their interest rates to the APR. It's a ripoff! Run away from these predatory lenders. They don't care that you are a veteran. They just want your money.

I was in doubt that this loan was going to go through. I have to say that Chad ** handled everything with expertise and made it possible. Now I am in debt to NewDayUSA -no pun intended- for easing my mortgage payments. Give them a try, you can't go wrong!

My account executive at New Day USA is Mister Dawit **. What a cool guy! And a fine gentleman!! I had him jumping thru all kinds of hoops but he never got flustered or irritable or impatient... walked me thru every detail and even helped me learn to use that wacky pdf filing system. I'm sure I was a real headache for him but he was Dawit-on-the-spot. Couldn't ask for a more knowledgeable guy. Give him a raise and the rest of the week off. I LOVE my new loan, Admiral, Sir!!!

Please make sure this the Admiral sees this Experience. On the first day we spoke with Josh we knew we had a good one. He was always attentive to our need and concerns. Josh was very professional and WE ALL DID A GREAT JOB FOR OUR LOAN! Ken was very pleased the way Josh helped us get through all the ups and downs, as a retired FBI agent, he liked hearing "yes" Sir and "no" Sir. We are very pleased how our loan ended up saving us a great deal of money each month. THANK YOU!

I worked with Angelo **​ who was greatly helpful and helped me through the process of refinancing my condo. There were several parts of the process that became frustrating, such as incremental addition of documents. Also, Although the NewDaty TV commercial says "no income verification" and "no appraisal" -- and, although I had no specific issue with providing the information -- I did nave to submit such information and a home appraisal was needed to complete the process.

Thanks for starting and closing my refinance in under 30 days and congratulations on hiring Phillip **. You could not imagine the difficulty I had trying through my previous lender. After 2 full months, they were still requesting documents I sent in much earlier. Phil never made promises, just realistic goals. He met everyone. He was always helpful and friendly. Give the man a raise.

Excellent data exchange and very clear directions. Stephan ** always checked to make sure both my wife and I understood each document prior to signing. When we were given directions, they were very clear and concise. Any necessary telephone inquiries by myself were answered in a very timely fashion. We were also appraised of how well the loan was proceeding.

I just want to say that my overall experience dealing with New Day USA in particular your account representative Nicolas ** was one of the most pleasant that I've had in financing or refinancing my home mortgage! I surely will and have recommended New Day USA to my other veteran friend especially at the American Legion to check into New Day USA when they're in the market for a VA Mortgage.

I wanted to say that the agent whom handled my case D.A. ** did an outstanding job. He was patient, informative and very professional. And I sincerely wish him well in all his endeavors. But let it be known that if I ever know of anyone, especially another veteran that wants to own a home, I will be sure to say a lot of good words about your company.

My wife and I believe the process was Outstanding. We were very happy that NewDayUSA accepted our application to proceed with this refinancing. Because we really needed to fix our past mistakes with credit card bills. Our agency Alex ** was Outstanding to work with, it just goes to shows that NewDayUSA cares about there customers. By having employees that do an excellent job from the start to finish. We will definitely recommend NewDayUSA to our family and friends in the future. Thank you! RADM Thomas ** for helping the ** family get back on track. By getting out of credit card debt, and making sure we don't make this mistake again. Thanks, Kerwin and Liz

The experience was quite frustrating. The loan officer and loan processing officer were always pleasant and constantly working on having the loan processed. The problem was the last minute demands from the underwriter that placed us and your staff in a crisis mode. It took 5 months after receiving the pre approval letter before we had a certified closing date!

I was very satisfied with the ease of refinancing my mortgage with NewDay USA. I've refinanced twice before and the difference between the other(s), one which touts superior help to Veterans, was like night and day. The minimum need to supply documents, most of which are easily accessible to others, was a key factor in my rating of your company. Furthermore, the professional assistance and friendly demeanor of Mr. Craig **, made my experience exceptional. I would definitely recommend NewDay USA to other Veterans.

Overall, my wife Janette & I were very happy with the service that we experienced with your staff. They were courteous, polite, and professional during the entire process. The only negative was it took approximately four months to complete the process. This seemed to be a bit of a long time to complete our business. Signed. Carl.

The gentlemen that helped us with our application name is Adam **. He handled our application professionally, precise and in a timely manner, The way he handled our case from start to finished amazed us. He stay connected with us. Returned our calls promptly. We highly recommend him. We are glad we are back with your company.

The process was the most grueling. It was the longest refi I have ever done. I took off an extra week from work to get closing done. After closing, I emailed Nick ** with concerns of no correspondence advising that the payoff had been completed. Please give me a Call Admiral..

Things were going great until the holidays hit at the end of Nov and Dec. What would have taken about 4 to 6 weeks ended up taking over 9. Frustration. After closing (ours was the largest amount of paper they had ever done) then there was a 3 day waiting period?? Why? Then things went quick and easy.

Neil ** was very helpful in all respects. Courteous and understanding while the process was ongoing. I would recommend New Day USA to friends. The loan process from start to finish was easy along with the closing. Every thing was right to the point and accurate the way it was presented to me.

My wife and I both had great jobs, and they paid us very well for what we did, but over time we accumulated a large amount of credit card debt. We were making good progress on paying the accounts off, but I was forced to retire due to medical issues, and my wife struggled with her work trying to make up for our loss of income. Little by little we started to struggle with paying our debts but now could only afford to pay the minimum due. We were now just living paycheck to paycheck. It happened so fast.

No pain, Best loan Processors that I have ever dealt with. Fast and easy like being on auto pilot in the system. Quick process and very, very, very low interest rate. As a old veteran, I am very pleased with NewDay USA, they really work with Veterans to get the best rates and the fastest close in the industry.

I am very happy with my experience with New Day. Tyler was extremely helpful during the entire process of the refinancing of my loan. He always returned my calls promptly and keep me apprised of the status of my loan even after closing. He is a true professional in his field.

My very favorable experience with New Day USA is due to the excellent quality of professional service provided by your staff member, Megan **. She assisted me greatly on every facet of the refinancing process. I would recommend that other Veterans consider a refund with New Day USA to lower their interest and monthly payment.

Professional interaction. Finance officer, Joey ** was exceptionally competent and truly patient - consistently kept us apprised of the status of the loan and assisted with obtaining documents. The request for an extensive amount of documentation was a pain in the posterior, but not the fault of New Day, just the way the process works. It took 2 months but partly my fault and some of the ludicrous requirements. However, essentially a painless process. I would refer to New Day to any Veteran(s).

For days I've been seeing the NewDay USA commercials on television about no closing cost on fees refinancing and it always says call now and save $2,000 yearly. Well I called and was told that I did't qualify for that loan because I was not refinancing a VA loan. I was told that there was another refinance loan available. I was looking for a 15 year refinance on my condo which had a balance of $127,000. By the time the representative finished my new balance would $132,000 with an additional $400.00 to my monthly payment. Mind you I am not looking to take any money out of this loan. It did't sink in until I read the contract and have backed out.

I a very pleased with New Day. Their loan officers and the whole process was smooth from beginning to end. They were very professional and courteous. I was well informed on what was going on during the whole process. I was able to take care of some bills and straighten out my life's situations. I would recommend New Day to anyone.

I'm sure NewDay is very good at handling streamline refis, however I needed to refi from a conventional loan so my experience was a nightmare. I told the rep that I needed the refi to free up some cash to make repairs to my home. He said that was no problem. Turned out it was a huge problem. When the VA appraiser inspected the house, he wrote up all the repairs I had intended to correct with the proceeds from the loan. Then I was informed by my Newday rep that the repairs had to be completed BEFORE WE COULD CLOSE ON THE LOAN.

We have used New Day twice, and we are very pleased with our experience both times And we would use them again and also recommend to others. Our Account Executive Benjamin **. We were very pleased with how he handled our Refi from start to finish. Thank so much for this experience.

I felt like it was an okay process. The same as any other similar process, everyone needs to have their hands in it. I didn’t care for the underwriter changing my last name without asking. Ben knew my name was important to me as well as having my husband included. Ben ensured both of those were taken care of. I appreciate your company for doing a 100% loan. I did not like the appraiser that you hired. They didn’t care about their job and it was apparent. Maybe he was having a bad day. I’m not unhappy with your company about that.

I was satisfied with everything that Randy ** did for me. But the process from time of applying to closing is too long. 4 months. Three months should be enough and getting docs over to the underwriter to review and approve would expedite. Hiring more and training personnel which would not overwhelm your staff.

I had a great team and was very luck to have each and every one of them help me. Everyone was very professional and hard working. I would not hesitate to recommend New Day to anyone. Even over the Holiday season my team was hard at work to make sure everything was in order for a January 2nd closing. Great Job!!

This was the best refinancing experience we have ever had. The loan was finalized before date we had set originally. Great experience. We would recommend NewDay to anyone asking. The closing with independent notary went very well. Notary was efficient and had all, paper ready to sign and took one hour. Kudos to Our loan agent Matthew **.

Our loan officer was friendly but all rounds of paperwork were delayed since e-sign never worked but were still posted electronically instead of overnight mail. Still don't understand why an IT person couldn't have looked into it. Had some paperwork issues with closing out of my control which caused more delay but they worked through it with us.

I had sent the following comments to two people. I'll just forward them to you. The first was to Mr. Ben **. That's why it starts, "Hey Ben." Hey Ben, just wanted to take a few minutes and let you know about my loan experience with Kevin, which is overdue but had some pressing events in the family the past few weeks. First of all, this loan was not an easy endeavor. Not because of any situation with New Day or Kevin but unexpected situations that arose beyond any of our control. Because of these circumstances, the loan took about four or five months for issues to be resolved. When Kevin first advised me of the restriction, having to do with square footage that had to be addressed, I thought I would be able to get this resolved in a very short time. Little did I know that this issue would delay the loan process by months due to the unreasonable and, AH, I was dealing with.

Though the process was not speedy the interaction to get the loan was professional and good. I have not completed the entire process (the loan payment information has not been sent) but, so far so good. Perhaps it would be good to send another request such as this after a full completion of the process, including my making the first loan payment.

The experience was quite positive. It took longer than expected (about four months) but that was due to the complexity and circumstances. Both New Day reps (Teddy and Uche) were very helpful and patient as we walked through this journey together. Our unique process required constant attention to detail with frequent calls and email exchanges.

We have experienced twelve closings in the past fifty years and this was the most pleasant experience of all. The Account Executive handling our case was very attentive to the myriad of details and kept us well informed of the progress of our case and always available when we had questions. There were no last minute rushes for information as was so common in our prior experiences. Would we recommend New Day to a friend, absolutely we will as well as to our family. Thank you New Day for the opportunity to refinance at a rate 1.50 points lower than our original mortgage.

Matt ** was our agent and he was very straightforward keeping us updated with info or any changes. We were very pleased and would definitely recommend New Day USA to others. We appreciate all the help from Matt with refinancing and the kindness and care we were given. God bless you!!!

This is the second time we have used New Day. A very excellent experience. Always professional and to the point. They were able to lower our current interest rate by 2% and saving us $200 per month. Everything was done online and in our home. The notary came to the house so we never had to travel to a financial institution to do any paperwork.

Everyone was very helpful. Christopher ** keep us very informed throughout the process. He told us everything that we had get for the loan. And everything I had to fax to him. Got our appraiser date and time, Got our real estate lady date and time she would be here.