NewDay USA Reviews

The whole process was very easy and went smooth Thanks to Thomas ** for all his help. It was nice to have someone that walked us through the steps. Thomas was always there to answer any question we had.

Using the option for Veteran, we were able to refinance my home with enough cash-out to do major yard repairs that have been waiting. The assisting staff were exceptional in helping and keeping us informed along the way. And my monthly payment came in just where we anticipated. With the covering of previous debts, my monthly payment is actually less by almost $100.00 if I still had to pay those payments separately. The diligence of my contact (Mr. **) was such as to meet every need I didn't realize I even had! I am very pleased with the process and the time frame. Kudos all across the board!

Thanks to NewDay USA and Daniel **, My family and I were able to overcome a bad situation. We were afraid it wouldn't happen, but the team at NewDay USA made it happen. If I could I would tell everyone to try NewDay USA. Others had said no. But they said yes, let us see what we can do. We are truly grateful. Thank you.

My wife and I had a great experience with our refinance, we dealt with Harrison **. I would recommend him to anyone. Our process was simple and explained at every step of the way. I would highly recommend NewDay as a viable source in your mortgage or refinance needs. Thank You Harrison and NewDay.

So me and my grandfather owned a home. I was on the loan everywhere and was the trust on this Mortgage we already had through our bank. So my grandpa sees this commercial on T.V. It was way too good to be true I thought. So he called and started talking to these guys and I had messed up my credit pretty good so we were scared bank would make me sell as is when he died. When he talked to Andrew he tells him, "O yes we can do that to where we make up a quick deed so you can give it to him when you pass away sir." My grandad did all things you have to remortgage a home termite fix stuff get appraisal. So who comes to our house to show us where to sign and tell us what we are signing? IT'S ANDREW. He lied straight to my face and told me we were signing a document for when he passes it goes to me. I asked him cause it look funny. He said, "This is what that is for sir."

My wife and I were pleased with the quick and professional manner in which our loan was taken care of. Branden was a very big help in answering all of our questions. The only thing we had a problem with was the Mine Subsidence Insurance. We didn't see a need for this as we have lived on this property for 40 years with no problems ever.

My account manager, John **, was reliable and professional. I'm 67 years old and have obtained seven mortgages in my life. This was process was stress free. Mr. ** explained every step and why different paperwork was needed. He was almost always available when I called and when he wasn't, he got back to me very quickly. NewDay is lucky to have Mr. ** on their squad!

It was a pleasure working with NewDay. I was treated with respect and courtesy. I was actually quite amazed at how smoothly the entire process went. Everything was done professionally and above board. Closing was done quickly, well within the time stated to me at the beginning of the process. Everything has been received and I sent out the checks to my debtors and the rest of the money was sent to my bank account. Thank you for a job well done.

From the time I called NewDay, and discussed the Refinance of my mortgage with William to the time I closed on the loan, I was so impressed with the professionalism of New Day. William was always courteous and most knowledgeable on any questions I had. He kept me informed on the status of my loan, up to the closing. He is an asset to New Day and I have told my Veteran Friends that if they would contact New Day ask for William.

I am a disabled Veteran 100% with PTSD. I have had a difficult past. I purchased a home for 36k, owner financed as I have never been able to qualify for the 100% VA mortgage as I don't have good credit because of my past. I paid off the mortgage on my house and own it free and clear. I called NewDay USA for a refinance, and or loan to pay off $15,000 in debt I have on my credit report. I was told I could not do that as VA guidelines state that VA cannot finance loans for houses that are owned free and clear, even though NewDay states in their ads on TV, that if "YOU OWN YOUR HOME AND NEED CASH" NewDay is there for you to pay off credit cards, debts, etc. False advertising.

The process was easy thanks to our agent, Brian **. He walked us through all the steps and made the whole thing pretty simple. I would recommend this company to a friend. We were surprised at how fast the loan went after all the paperwork was completed. We now have the funds to do some much needed repairs around the house and will still have money to take a vacation this summer in the RV.

Joe ** assisted us above and beyond. He was extremely knowledgeable and courteous throughout the process. We enjoyed working with him as well as in the future. No stress at all. I will recommend your service to anyone. We were reluctant at first but after talking to joe we were positive that we made the right decision.

In all of my years working with Insurance salesmen, Brokers, Used-car salespeople, Realtors, etc., I have never experienced the ineptitude and incompetence that we experienced working with NewDay Account Managers. Their lack of knowledge regarding VA rules and policies was outstanding, in light of NewDays' mission and promise to help US Veterans. I will forever refer fellow Veterans to other lending institutions to prevent them from experiencing the abuse and delay that we were subjected to. If this ship is being steered by an actual Admiral, it is sure to follow the Titanic to the ocean floor.

My wife and I are so happy that we choose NewDay USA to handle our home refinance mortgage. We cannot tell you how pleased we were to have Mr. Matt ** handle/process all the documents necessary to complete the massive amount of documents needed. He promised us that our home closing would take place within 30 days AND IT DID. Mr. ** did an outstanding job and we would greatly appreciate that he be recognized for his hard work as soon as possible.

First of all, would like to thank to NewDay USA in helping retired Us military personnel. They have helped us get a new lease on life, eliminating high credit cards debt by incorporating credit cards debt into refinance. We have the same mortgage payment before. We would like to thank Mr Alec ** who was assigned to us for the refinance. Mr Alec very professional and courteous, he seemed like he cares about helping people. We enjoyed very much working with him. I would highly recommend NewDay, for refinancing or home loan, because they will do whatever they can to get it approved. Again thank you to NEWDAY USA.

Everything went fine. Interest rate was a bit higher than I found at other mortgage companies, but NewDay offered a free home appraisal so it worked out. There were some misplaced papers at closing but it didn't delay closing, agent was able track them down and we closed on time.

There were a lot of documents to collect, but I found the process quite easy and the agent was very responsive and helpful! Was a pleasure doing business with you. My wife is the Veteran, from the US Army.

The staff at NewDay USA was very friendly and very helpful. Explained things further and more in depth when I needed or had questions being that this was my first time purchasing a home. I thought the process went very quick and smooth. I would definitely recommend NewDay USA to other service members and veterans. I couldn't be happier!

The Assistant Vice President - Loan Origination, - Sean ** was very helpful throughout the whole process. Mr. ** was courteous and quick to answer questions, helpful with all the needed paperwork. I didn't think it would take quite as long as it did to close the loan, but I didn't realize all the paperwork that would be necessary. Both the appraiser and the gentleman who came to close the loan were fine.

I refinanced my home after first intending to refinance with money from the process to pay down bills. When the appraisal came in too low for that I was offered the option to simply refinance the cost of the home, which I did. This ended up giving me a savings of over $1000 a month due to a lower rate and a lower mortgage amount. My account manager was Nicholas **. He was extremely helpful in the process by promptly responding to my questions and to any problems that arose. One thing that I would have found to have been very helpful would have been to have someone contact me after I received the preliminary closing documents to explain questions I had and to make sure I understood all of them. Generally it was a good experience.

Our experience when refinancing our mortgage recently was fast and relatively stress free. Nicholas **, our Account Executive was very knowledgeable about the process and kept us informed every step of the way. He offered and explained several options to help us make an informed decision about refinancing our mortgage. I would definitely recommend NewDay to others.

It was a pleasure to work with this company. They met every timetable that they had established in our process. The agent assigned to our account was very helpful and always kept us informed as to where we were in that process. We received our papers on time and the signing went smoothly.

Our experience with NewDay was way better than expected. Reading reviews at times can lead you one way or the other, so we went into this process with our guard up. I will tell you that working with NewDay was a great experience, and I would highly recommend their services.

We had a pleasant experience dealing with the NewDay representative that assisted us with the loan. I want to thank him for he had done in securing the loan for us. He is to be commended for his work ethic in helping us with this refi. Thank you again for securing the loan for us.

For quite a few years now, I had been trying to get a fixed rate loan and had been turned down many, many times. When I received your letter, I thought this is the last time I do this, but I will make an attempt to see if I qualify and I did. Mr. ** was so helpful and made everything go smoothly. The process was not painful. I had every document he asked for. I highly recommend NewDay USA.

Our experience was not the norm. Usually someone can get a refinance within 60 day or less. However, our situation was not the norm. Kirk called us after a representative had told us that we did not qualify for a refinance. He asked us more detailed questions and saw that we could qualify for an exception. He was thorough and I never felt like I had to call to check to see how things were going. He was always proactive in making sure things were followed up on. Kirk could have easily have told us that our situation did not qualify and move on to the next person. He saw that we could save over $1,000 a month and was willing to battle for us! Thank you Kirk! This kind of savings is going to help us get back on our feet again and be able to save! NewDay USA has a valuable team member! A real Keeper!

Wow. NewDay USA is a great organization! My representative Anthony **, was an absolute pleasure to work with. He was always kind, prompt and very professional. He also very willingly took the reins when I got busy here at the office. His tenacity and drive as my advocate always made me feel like the job would get done and that I was in good hands. Admiral ** I'd recommend NewDay USA and Anthony in a New York minute! Fair winds and following seas to all of you at NewDay!

We worked with David ** and he was very helpful, personable and patient in all the steps in securing this loan. We would like to thank him personally and hope this message gets to him and all the appropriate personnel. We will be happy to pass on to our family and friends your services.

Very pleased. The refinance was quick and easy. The agent we had Wayne ** was fantastic. Very pleasant and easy to work with. He kept us informed on every detail. This was the easiest refinance we have ever done. The last VA loan was painful. I would recommend NewDay to all the Veterans.

Harrison ** became my finance person after Nike ** (sp) went on a leave of absence. Mr. ** did a great job of walking me through every step of the refi. I always felt like he had my best interest at the forefront. Answering calls and emails after hours and on weekends. Everything that he said had to happen was relevant and true. Great job. Thank you.

Jake ** gave exceptional service in servicing my application for a home loan. Jake took time to listen to my personal needs going out of his way to accomplish my goal to move my family to a safe place. Jake was always professional and courteous returning my calls on a timely manner. I believe he went beyond what some would not consider important that helped get me the home I'm now living in. I absolutely cannot state enough how wonderful Jake ** was to work with. On the other hand your processor office needs work. Too many times they asked repeatedly for items that had been sent. But all said I would recommend your company mainly because of Jake!

Steve ** who help me processing my VA loan was exceptional. From beginning to end he answered all my questions and was there for me when I didn’t know what to do. I cannot say enough good things about NEWDAY and Steve **. It would be my pleasure to recommend NEWDAY to everyone I know.

My wife and I are very pleased with How Brian moved this through for us, he is truly an asset to NewDay USA and a very personable individual. I believe that what NewDay USA is doing for Veterans to be a very commendable endeavor. Our thanks to all.

What a fantastic opportunity! The 100% of appraisal value allowed me to retire all of my credit card and line-of-credit debts. The process was relatively simple and the loan officer guided me through every step. I would strongly encourage any qualified veteran to try NewDay for refinancing an existing mortgage.

My Account Executive, Carlton, was extremely helpful. He was in constant contact with me, keeping me up to date on the status of the application. There was absolutely minimal effort on my part. I would highly recommend taking advantage of this program to any veteran looking to reduce their mortgage interest rate.

Having gone thru several home loan processes over the years, I found that the system that New Day uses was very pleasant. Any documentation they needed I was able to submit via e-mail, and the final doc signing, where the notary came to our house was very pleasant. The loan rep was always available to answer questions and stayed in contact. I would recommend New Day USA to any qualified person seeking a home loan or refi.

I was led to believe that your organization was dedicated to helping, no relieving the veteran from financial pressures. I am a US Marine veteran 72 years of age still dealing with a war that we could never win or it seem not supposed to win. But at any rate your representative Tony ** did an excellent job selling your position of helping veterans and I have read your core principles that doesn't meet my experience. It was almost a done when the package was rejected because my home didn't qualify as it was a manufactured home, nobody asked up front and should have before I got my hopes up for help. My home is insured under a standard Homeowners setting on a foundation of block all new replacement windows and with a new gable roof. I can't begin to tell you how betrayed I felt. Please understand I cannot or will I endorse your company to any of my brother vets, and I have many.

We are very satisfied in doing our loan with you. We truly appreciate and are thankful to the loan manager Michael ** who provided us with his knowledge and expertise and care that made the loan procedure so much more simplified and pleasant. Thank you so very much. He truly is an asset to your company. We would also like to commend the time frame in which everything was handled. Great job.

VERY PLEASED with my dealings with NewDay USA!! I was treated professionally throughout the entire process of obtaining my mortgage refinance. Daniel ** was my POC during the entire procedure and was very knowledgeable, courteous and polite. Daniel treated me with respect. If you are buying a new home or refinancing an existing home loan, I recommend NewDay USA to my fellow Veterans and military retirees.

Exceptional advice and service re Loan No. **, and much praise for Loan Officer Mr. Lewis **. From the initial contact with NewDay, we were kept informed of any issues that might have arose, and counseled us through the resolution of all. We were impressed with the skill and knowledge that was afforded to us and we are on the road to financial security and independence. Thank you for all of your assistance.

I will say that my experience with NewDay was a good experience. Daniel made things simple and understandable. The one thing that I wish that the checks that I received could been cashable instantly by the institution and not have wait days to clear. Thanks for your service and hopefully this is not received as a criticism, but as a helpful suggestion.

We were very satisfied with obtaining a home loan through NewDay USA. Christopher ** was very thorough in explaining each step. He made it simple to understand and always asked if we had questions. He had patience with my limited computer abilities and was always available by phone or computer. We would recommend NewDay USA to those that might qualify.

Very professional Bennett ** rep and everything went smoothly for the most part. Would recommend any vet that's refinancing to use NewDay. Not only good service but I was able to refi 100 percent of my home's value allowing me to do most everything my wife wants done to the home. Thank you.

After finding out about New Day USA our first contact was Anthony **. We were interested in a home re-finance, then using the proceeds to pay off several high debts. The process was very smooth and Mr. Sinclair was superb in every aspect of the loan process. He was very informative regarding the entire process and what to expect. He kept us informed on an as needed basis in the completion of our VA Loan. I would not only recommend New Day USA, but would certainly recommend without a doubt Mr. **. He was very knowledgeable of the entire process from start to finish. The loan application process was the smoothest that we can recall.

Delay in rate lock cost us money. Plus on the original start of refinancing hardly any communication with female loan officer. She acted like she could care less and always GAVE excuses for lack of communication. For people who advertise they care about veterans MAYBE if the loan officers WERE veterans and know what it is like to be SCREWED then they might act like they care.

Overall a good experience. Appreciated the ease of electronic document signing. Would have preferred to be able to lock rate sooner. Agent was well informed and explained process well. Timeline for closing was expedient with no hiccups in the process. Would recommend NewDay to a friend. Would say the whole experience was pretty stress free, so I am very satisfied with that.

I started the process in Early Dec 2017 and completed the process in late Jan 2018. It took a bit longer to get the process done than usual, but found that it was well worth the wait. I was able to pay off some bill's and lowered my rate, and got some cash back to put in savings. My agent, Brendan was extremely helpful, and walked me through the whole process, and answered all of the questions I had. I would definitely recommend your service to other veterans.

Neil was very personable and professional and kept us up to date on every transaction. He is also very knowledgeable and knows his way around the mortgage field. Thanks to Neil and all those who helped him service our loan. I would recommend NewDay USA to any and all veterans.

Yes I would recommend to a friend. The entire loan process went so smoothly. The loan officer, William **, was extremely friendly and also extremely professional. He kept us informed throughout the entire loan process. I would definitely recommend to any veteran to use NewDay to buy or refinance a home.

All NewDay representatives were courteous and polite. All were patient with me retrieving needed information and documentation. All very helpful and explained each step of process as needed or requested. Would recommend NewDay to any Veteran in need of a home loan. I am very pleased to have NewDay as my mortgage partner.

We have had nothing but a good relationship with NewDay USA. They handled a mortgage re-fi and a rate reduction. Both went smoothly and surprisingly quickly. The employees were always friendly and helpful. Would recommend to other veterans. We hope to use again on our next home purchase. Thank you.

Throughout this whole experience, everyone we have come in contact with has been very helpful and kind. They made sure that we understood everything that was going on. They stayed in constant contact so that we could meet our closing deadline. It was such an easy process and I will definitely recommend NewDay to all of my friends!

I have refinanced several times in the past, this was the easiest I have ever done. Kyle did everything that he told me he would do. As far as getting appt made and being. He kept me informed of everything that was going on with refinancing the house. Everything went exactly they way he said it would even the closing. I was well pleased with the Kyle and NewDay. I will recommend him and the company to every veteran that wants to refinance.

I was concerned at first that this would be another endless process where the paperwork was confusing and circular. However, everything was smooth and Nicole was very helpful every step of the way. I have no complaints at all. The team at NewDay helped me consolidate debt and also get some cash in hand which will help in lowering some other debts, would definitely recommend to any of my friends!

Just wanted to let you know, I am an old guy and have bought, sold and refinanced quite a few times in my lifetime but, this was by far the most organized and easiest of them all. I think the best thing I liked was the fact that I only had one person to deal with, definitely the most organized refinance I have ever done -- Good Job!

I have always been leery of advertisements from mortgage lenders. I have known about NewDay USA for some time from their advertisements. I finally decided to give NewDay the opportunity to service our lending needs. In listening to NewDay's specific commitments to the lending process is what convinced me to give NewDay USA a chance. Rest assure, NewDay is committed to fulfilling your mortgage needs and personal financial goals. I want to express my personal gratitude to Mark **, our mortgage account manager whom was assigned to our application. Mark is an outstanding individual. Mark exceeded our expectations in the quality of service he provided us throughout our application process. NewDay USA is a sound and reputable mortgage financial lending company. Once our mortgage with NewDay USA was complete, I felt financially relieved, and a renewed outlook of "it's a new day".

WE want to thank you, NewDay for the most professional, considerate, patient and timely representative that we have ever experienced. Zac was and is the greatest... We will represent this company to all of our Veterans brothers and Sisters in the future. We are extremely pleased and wish the very best for all of the staff and their families. Be blessed this day and always. Please keep our family in thought and prayer. Thanks for everything that was done to make this journey pleasant and yet so rewarding.

Since completing our refinance with NewDay we have been swamped with insurance proposals and advertising. If I would have known that NewDay was going to give our info to all these insurance companies I would have never done business with you in the first place. I am letting everyone know to stay away from your Company!!!

I was encouraged by several people including my realtor not to use one of the national lending agencies like NewDay because it never goes smoothly. After our closing, my realtor apologized and said she has never seen a loan process go as well as mine did. NewDay was excellent to work with. My contact was amazing and extremely quick to respond to any questions or concerns I had. I loved working with NewDay.

My initial experience with NewDay was in a word, horrible. This was entirely due to Tyler **. Not only did he not return my calls, but eventually very dryly just told me there was nothing NewDay could do regarding my loan application; I hung up. A few days later, I received a call from a very courteous and caring James ** and my loan was secured in a very short time. Needless to say, Mr. ** is ENTIRELY responsible for positive attitude I have for NewDay USA today. And because of his excellent service, I will recommend NewDay USA to my fellow vets.

NewDay personnel did an excellent job in all areas. Also the attorney provided for our closing took time to review every form with us. As a disabled veteran, I appreciate the opportunities that NewDay has provided me in regards to my mortgage. It is difficult to provide for my family on a fixed income.

Highly recommend for any Veteran. Absolutely the best company I have ever worked with. Everything they offer is the best. I have been promised a lot of things as a VET you provide. Thank you SIR. Your company is great. I had been turned down multiple times from so called vet organizations. Yours followed thru and it was easy and complete. You need to thank your representatives. It's easy and efficient. Thank you for all your company does.

Without any hesitation, we recommend NewDay for your mortgage needs! We have refi'd numerous times but never as easily and smooth as this one. If you are a veteran, this is the site for you! We went on vacation during our process and they made every concession to allow us to sign here in our vacation spot!

Was easy to talk with any time during the process. Very helpful. They made me feel in charge and worked with me each step of the way thru the process. I felt like I was the most important client at the time. I would recommend them to every Veteran. This is so simple and user friendly way to do your mortgage.

I refinanced my home in Kissimmee Fl with NewDay USA, Mrs. ** was very friendly, very prompt and followed up on everything like the documents, phone calls etc. from the time I started the loan to the finish. Very smooth transition... Very pleased with the outcome as well. I highly recommend this company.

Was a long experience with paperwork, and other items that I had problems with like deeds for the property and litigation on the property which were all worked out with the help of Adam **. He did a great job. Thank you. The problems I had were all mine. But we worked them out. I would recommend your service to a friend if they needed to refi their loan.

The people working for NewDay USA went above and beyond to help me get this house! I would recommend your business to anyone looking to purchase A home. Again Shannon ** was the best and helped me through any problem I came across and she truly represented your company like it was her own. I lucked out and got the honor of her working for and with me. Thank you all again.

The entire process was quick. My client rep was great. He answered all questions fast and always returned call very fast. Thanks Keith. Would use NewDay again and tell my friend to do the same. I wonder how not working with a person in person would work out. It worked out fine and I think it ended up being faster and much more friendly. Big thank you Keith.

Collin ** is the best! So professional and helpful, we have worked with him on two separate transactions. He should be promoted. He is knowledgeable and always gets us what we need! We are so happy to have had so much success with this company!!

Doing everything on my computer was a problem but they were very patient with me. I was able to pay off some of my credit cards and reduce my monthly payments by around 1,000 dollars a month. Thank you for helping an Army Veteran. I would recommend this program to any Veteran who needs help getting a fresh start.

I'm very pleased with NewDay and the way that they handled my loan in refinancing my home. They were very professional throughout the entire all the way through the closing of the loan. My Representative Sean ** should be commended on his professionalism. Overall I'm pleased with the process.

Joe ** was phenomenal to deal with. He was professional and extremely knowledgeable. Refinancing was an easy and welcomed experience because of Joe and NewDay. Closing was conveniently scheduled at our house. Thank you.

My experience with mike Dunn was unique, being he was in contact and kept me informed. His professional approach was well appreciated by me and my wife, as he went the last mile to complete the whole real estate transaction. We appreciated Mike's professional manner in which he completed the deal.

From beginning to end, the process with NewDay USA was exactly as advertised on TV. Working with the NewDay representative was a pleasure. He was very proactive. Explained things thoroughly, told us upfront what to expect and next steps. Checked with us most days during the process to see if we had any questions or if he could be of any further assistance. Closed on the date initially quoted. A great experience overall. Thank you!

We had seen these offers on TV before by different companies and financial institutions. I felt more comfortable "upfront" with the veterans because of my experience with the Army Rangers and the way they always followed through on promises. I had explained this to my wife and she was ready to go along. We certainly were not disappointed with Joshua ** and all the others with whom we dealt with. Looking back on the experience - I can do nothing but rate every aspect of NewDayUSA as top notch and my wife 100% agrees with me. Our sincere thanks again.

Mr. ** was very knowledgeable and professional. All calls were answered promptly and courtesy. All steps of the process were completed flawlessly thanks to Mr. **. NewDay USA was the most seamless loan process that we have experienced. Thank you NewDay.

I appreciate the opportunity to brag on NewDay USA and their very competent staff that helped so much getting my finances right side up from the place we were in. Reginald ** was a very pleasant to work with, he was the account manager that was assigned to assist us in getting our finances from being totally upside down. He handled himself in a very professional manner, and was very thorough and expedient in completing his work and answering all of the questions. I Highly Recommend NewDay USA to complete your financial needs. Thank You All.

I am very glad I did this. The help that NewDay gave me was great from the start, and very fast. I am very happy with everything. It has been a long time since I have money in the bank. For years I lived paycheck to paycheck. Now I can do some things I want to do.

I was very satisfied with the help I received from Nicholas **. He made the whole process easy for me, and I was quite surprised by his prompt follow up. He worked with me to verify my VA status. I could not have done this without his help. Mr. ** made my loan happen!

I am very pleased with our experience and our loan officer Mark **. He was very polite, clear when giving us instructions. Thank him for us. This loan has helped us pay some debt, give us a small cushion for emergencies and we still have a nice equity in our home.

Bryan ** is a definite asset to your corporation. He was there 100% for us and continues today to assist us with any problem or advice. Our overall rating for Bryan is a 5 star. Any referrals we make in the future will be directed to him and your corporation. I belong to many VSO's in the state of Missouri and hold state and national positions. Your corporate name and Bryan will be communicated to each and every member.

We have done a number of refinances in our life. This refinance was the easiest and quickest that we have ever done. Our finance officer was very well educated and very efficient. Whenever we needed to reach her she was available or she returned our call in a timely manner. Everything was completed as soon as possible. We are very pleased with NewDay and would recommend you to our friends and family.

Clay ** did an exceptional job. He answered all our questions in a timely manner. Also he kept us informed and up to date throughout the entire loan process. When we had a question he was always there with an answer. He made the whole loan process so much easier. If anyone is looking for a mortgage lender I will highly recommend NewDay.

NewDay did not meet the timeframes that was given to me which I incurred late fees on items that were included in the refinance. We were told Jan and Feb mortgage wouldn't have to be paid then last min we had to come up with Jan mortgage or couldn't close on the loan. The process was a big headache and took longer then it was suppose to.

Mr. ** you know who you are! Thank you from my family to Yours, Continue to do the great work that you do.

This home refinance process was a great experience for me. I had tried on 2 other occasions to refinance my home and was unsuccessful. Mainly due to the loan officers. I give great praise to Joseph ** who lead me successfully to a great end. He kept me informed and made the process easy and very understanding all the way through. He is totally a great asset to the company and also to the people that he serves.

Rep (Josh **) was extremely friendly and professional. He is an asset to your company. He communicated often and never left me "hanging." His information was timely and accurate. His communicative skills were top notch with no hint of condescension. He was easy to talk to and deal with and spoke excellent "English", a rare thing these days. If I were to own a company he is the type of person I would want to hire.

Couldn't have done anything better. I am very happy with the ending of this dream. May God bless all of you, now and forever. I WILL RECOMMEND THIS COMPANY TO WHO WANT TO REFINANCE THEIR HOME, NOW AND IN THE NEAR FEATURE. You are the best I have ever had to do business with. This is from the heart.

I am a retired Marine Gunnery Sergeant and DoD Contractor. The process was easy. The staff was professional and really had my best interest at heart. I was not just another name on a piece of paper, they really cared. I will recommend NewDay to all my family and friends. Thanks New Day.

Was very pleased with the agent we had. There were a few setbacks which were dealt with in a professional way. We are happy to have done business with NewDay USA. All our debt was taken care of and our credit score skyrocketed. Would recommend your company if given the chance. Thanks again.

Awesome service. Very helpful. Always kept us informed. The process was quick and pain free. The process is saving us money in the long run. We are happy we went through the refinance. Brittany was also very informative and personable. Excellent process. Thank you for giving us the opportunity to complete the refinance.

It was a pleasure to work with your rep. Peyton ** throughout this process. She was very helpful every step of the way. There was a lot of paperwork going back and forth and because we went through a hurricane during the process she was able to keep us on track to buy the home we are in. Please thank her for me and my wife.

Fast, efficient and helpful, without being pushy. Knowledgeable but not condescending. The overall experience was above what I was expecting and covered all the bases in an orderly manner. As quickly as I provided the necessary information, the next step was put into action. From start to finish about one month!

Jon ** and his team did an excellent job helping me thru the refinance process. They worked well as a team and answered any questions and solved any problems that came up. I was informed all the way and I will recommend NewDay to all of my veteran friends. It's hard to find the kind of customer service that they provided. Jon went above and beyond to help my wife and myself get thru the whole process in a very short time. If everyone at NewDay is like Jon and his team every veteran that they help will be pleased with the service and commitment they provided.

Getting a NewDay USA mortgage was surprisingly quick and easy. Mark ** was very helpful and efficient, keeping me informed during the process and promptly answering any questions that I had. I am very satisfied with the loan and the service and would not hesitate to recommend NewDay USA to other military veterans.

There was a disconnect between the processor and the underwriter related to “required” documentation. Specifically, the underwriter was checking us out for money laundering!!! Wanting to track where source some deposits came from one as little as $900.00! We were frustrated because the processor didn’t know what was required from the underwriter.

Excellent, work. Brittany ** did an outstanding job. She is very professional, knowledgeable, but can insert a little levity during the process, She was most patient with our unfamiliarity with the computer processes and helped us figure out how to sign and send info. She was also patient when we complained about the demands for so much info. She also kept us informed of the progress and where a slight delay might occur. Her diligence and attention to detail were admirable. Overall a positive experience.

We were very pleased with the diligent, accurate, and expedient work during the refinancing of our home and consolidation of some bills. We were grateful for the time spent in devising a plan for bill payment and a savings plan. The plan took into account our personal preferences and what we thought we could actually accomplish and not just something that was a general scheme used for the general public. Thank you so much.

I was in the process of closing on a refinance loan with Chase, who had offered me much less than 100%, when my wife saw a commercial about NewDay. On the Chase closing date I phoned NewDay. The loan process with NewDay was much less time consuming and less 'painful' than dealing with Chase. I got the cash I wanted for needed maintenance on my cabin plus some improvements we'd wanted for some years. In addition, I was able to pay the balances of some credit card balances which, along with the smaller payment gave me more disposable income. I now am back on track with my savings and able to spend more time with grandchildren. Thank you for helping me with this refinance for home improvement and payment relief of my credit card debt.

My experience with NewDay USA was absolutely flawless, accurate, helpful, supportive and ultimately refinance my condo without a hitch. The day I made the phone call Jack ** took my call and from that moment everything went absolutely flawless route to the day of closing. Being a veteran and working with veterans every day seven days a week 24 hours a day supporting and caring about the veterans NewDay USA is a godsend. The veterans what they're going to go through the same process and they thanked me each and every day. Thank you NewDay USA. I’m deeply appreciative for your support and courteous service. I salute you.

Mr. ** was efficient and kept me up-to-date about the process. Yes, I would recommend NewDay to a friend and advise them to contact Mr. ** directly. We had an issue because my wife was unable to sign the paperwork due to disability from M.S. Your team investigated the issue and came up with a solution.

I will give our experience a rating of five stars and would recommend NewDay to a friend. Your agent was helpful in every way. Jason stayed in constant contact with us all the way through the process. He called just about every day to keep us informed. Thanks NewDay.

Working with Jack ** made the process of refinancing as painless as possible. He kept us informed of the process and progress every step of the way. Although we do not have another experience to compare this to I am confident that we made the right decision to choose NewDay.

I appreciated the diligence and professionalism of my loan representative (Joseph) and his team. We encountered a unique challenge with another bank's recording the second mortgage incorrectly in my city. NewDay staff work for weeks until they got the other bank to resolve the issue. NewDay called me often to keep me informed. The staff worked hard, really hard. I highly recommend NewDay to all veterans.

While we are appreciative of the improved financial standing we are now in due to the refinance, the entire process was lengthy (90 Days!!) and laborious. In the end, we felt we had to include debt we did not want included to prevent the process from starting over. Additionally, I discovered just this week when making our first payment, that NewDay is not equipped to handle electronic payments. What a disappointment in this age of technology!!

I went to NewDay USA after asking their ads on TV, and figured I'd give them a try since previous attempts to consolidate my bills were ineffective. NewDay not only helped me with debt consolidation, but also put me on track to being prepared for any unplanned costly events which often result in getting credit due to not having a buffer to cover it. Thanks NewDay!

The NewDay commercials were inviting and appealing as a spokesperson who claims to be a veteran to help other veterans get into a home. False, I called and was turned down due to not perfect credit. I then called a Texas local mortgage person who got me a VA loan approved that same day and am now in my home. The NewDay USA company wanted me to go on one of their programs to assist bringing up my credit score when in fact it did not have to be raised. I was able to get a VA loan for 100% of my home loan through a local mortgage broker. You would think by the NewDay commercials that they are experts and really want to help, I am disgusted watching their ad now. They are no friend to veterans, unless you have perfect credit I guess.

They use a bait and switch method for FHA & VA home loans. None of these people are veterans, I wonder if Thomas Lynch is actually a veteran. They say they are your personal loan officer, but in fact they never communicate on the status of the loan process. They quote you one number at the beginning and then up the costs of the loan when you have completed everything they want. They are all about the profit, not about seniors or veterans. Brothers, beware.

Beware of dealing with this opportunist fraud organization. The difference between their loan and the identical Federal Credit Union was more than 1% higher rates after. 2 point buy down, more than $10000 additional charges in closing costs, $300 a month higher monthly mortgage payment all the while settling a cash payout on a refinance of $25000 less than the Credit Union. Their process was slow, paper intense and I spent more time working for them than they did for me. I highly recommend Veterans to RUN!!

I had an amazing refinance experience with NewDay! I was able to close in about a month, was well informed throughout the process, and had a great loan officer who got the job done. I would highly recommend NewDay to others. They are a mortgage company so they do have requirements but that's expected, you still have to qualify. But, they accept scores lower than most lenders and work with veterans. I'd use them again!

I wanted to get a home equity cash out on my house. I too fell for their TV ads and (after 20 letters in the mail in 3 months) I decided to give them a try. First, instead of giving me cash out, they want to pay off most of my debts. What that means is that debts that I have now for 1 to 3 years remaining are now going to take 30 years to pay off instead. The next problem is with the appraisal. I bought my house 5 years ago for $178,000. Their appraiser appraised the value of my house based on 3 other houses, but not mine. I looked up the other 3 houses on Zillow.com and the appraisal was 4 to 5 thousand less than their actual value. (2 of the 3 were actually sold in the past 3 months so the values shown on Zillow were accurate.)

If you're a Vietnam vet that exists on $1800 retirement NET and $1300 SS NET per month, don't bother with these jerks. They told me I had to have $2200.oo per month disposable income after all utilities/home insurance/car insurance/etc. There is no way we'll ever be able to qualify. The Admiral is a liar, and they only want to give loans to a higher middle class. Waste of my breath and time on the phone.

First, a letter comes in the mail, unsolicited, address to my spouse and stating that as a Veteran she is pre-qualified to 100% refinance our home. What a load of BS. She never served. Second, I tried to check their interest rate but that depends on the results of a credit check. Another load of BS. Third, I have a 20 year mortgage and they want to write a 30 year mortgage to get the monthly payment below $700. If this isn't enough to convince to not do business with NewDay Veterans USA then you should keep reading the negative reviews.

Wow, NewDay USA is so great. As a veteran, I only had to call customer service 1 time due to my own error. I accidentally clicked on "submit payment" twice. They told me to just skip a payment the next month.

Such a great company with such a great purpose. Helping veterans is so admirable and this company strives to go above and beyond for each and every vet. A lot of people wrote poor reviews and I’m wondering if we are even reviewing the same company because in my experience it is nothing less than 5 stars. Of course they can’t help everyone and just because you are a vet doesn’t mean you are entitled to a loan. I’m glad you served but your credit score is 500 how do you honestly expect to get a loan? But I digress. All in all great company!

I was in the mortgage business for years so have experience with fees and charges. I didn't follow through with using this company because their fees were outrageous. They were charging a higher interest rate and fees in excess of 10,000 of who I ended up going through. This company is taking advantage of veterans and stay away from them.

NewDay USA is a scam to try hitting vets when they're down. Unfortunately, at the time I applied, I was not... Lewis ** on August 2 lied about my FICO Score being below 740 and said it was the only way. I have a 748 mid score. Tried to raise my 3.5% loan to a 3.75% with a buy down of $3k for a 1/2 point. WHAT??? They're a scam. I called Mr. ** on the line and he says, "they vary." I said, "Yes they do but mortgage companies use the mid score, otherwise my high is 772." They also pay the $400 for your appraisal, (but charge all closing costs. Amerisave gave me a no fee loan, just paid appraisal, way more money in my bank.)

I applied for a VA refinance and a representative named Joe called me, I asked about doing a refinance and he was talking about a cashout, I told him I wanted a refinance. He asked and received more than enough information to determine if I qualified. He said he had to run a credit report on me and then said while I was ok in that area but they could not do the mortgage because of my income. That made no sense to me as he had this information in advance and should not have had to run a credit report to determine that. This ended up with me taking a hit on my credit for no reason whatsoever. I do not want to take any action against them but my advice is to stay away from this company.

As a former USN of 13 years I got sucked into the advertisement about how they take care of their veterans. This has been a total disaster! Lies and misstatements from Alex **, our fine "agent." Calls to try to contact VP of Compliance as well as other "executives" is next to impossible. We tried to rectify these issues but only met BS and resistance. One of the worse experiences I have ever had. Please, take your business anywhere else. File complaints with BBB (they are not even recognized by), Consumer Affairs, Veteran Administration, Attorney General of your state, state and federal representatives. This company defrauds veterans and smiles all the way to the bank.

I applied for a VA loan and was given a 4.7 interest rate and my FICO score is over 820. Ridiculous. I went with Wyndham Mortgage for 3.7 VA Loan. Looks good on TV but not so good when one applies for a VA loan with NewDay USA.

My wife and I are self-employed. We want to install a $60,000 pool and it can be hard to borrow from banks. I was turned into NewDay USA as a lender for veterans. I applied for $60k only to get an offer back that refi's my home from 3.75 to 4.75 PLUS a $21,000 closing cost (1% higher on my $250k mortgage). It would cost me almost $100,000 just to borrow the $60k, not including the interest or payments on the loan. It appears that they were trying to take ALL of the equity out of my house.

When my grandfather called them today, he got beat around the bush. We thought nothing of it because they sounded honest. Little did I know that "Being guaranteed" wasn't true. My grandfather had high hopes going in, but left angry. They asked a slaughter of personal questions that didn't get us anywhere. Plus things were "set up" so my grandfather wasn't eligible. It just makes me mad. Somebody should shut them down. Now! This is not fair or right to any veteran. I bet they just want to empty your wallet and your 401k leaving you with dashed hopes and dreams. I wish I could rate them a 0!

I recently closed a refi with New Day USA. Not only was I charged $7900 in fees, they gave me a 4.75 interest rate which when I had it looked over after the fact several people told me it was criminal and highway robbery and there's no way they should charge that amount of fee and if they did, the interest rate should've been much much lower. I feel compromised and I'm sad and I even called my mortgage contact and he said everything was above board and legal. That's all he had to say.

I called NewDay to get a home repair loan. I was approved for $12,500 but the catch was it would raise my mortgage by 280.00 a month for 30 years. That's 3,360 a year for 30 years of my mortgage that equals over one hundred thousand dollars for a 12 thousand dollar loan. Who is in charge of these vampires, don't they have any concise, moral, or feelings for American Veterans. The next time we go to combat for them we should charge them hundreds of thousands of dollars or just tell them to go kill the enemy themselves.

I applied on May 3, 2017 and was closed and received my cash-out electronic deposit by May 26, 2017... WOW!!! The customer service I received was above and beyond my expectations (Nathan ** was the best!). Just a little background of my credit: Bankruptcy (Discharged 2015), two tax liens (paid), slow credit. One note: You must have ALL your paperwork in order!!!

I called their phone number just to get some information on their NewDay 100 Home Loan advertised on TV. They called back... and said the call "might take a half an hour". I talked to a Bryce who asked me lots of questions about my home. I wanted to refinance because I had both a first loan and an expensive 2nd Line of credit loan, and hoped to reduce my interest rate. After about 35 minutes I told them my home was held in a family trust, and the loan agent said that since this was a VA related loan, they couldn't make the loan, and this was resulting in a DENIAL of my application. I hadn't even been told that I was making a formal loan application. So I said then I want to withdraw the application.

My wife and I are both Navy vets. My wife is fully disabled. We have a home that has a ton of equity in it and we decided we wanted to get a cash-out loan to make some home improvements as well as afford my wife a service dog to help with her medical conditions. We decided to try NewDay USA after her father made a suggestion. What a total mistake.

You can have a lot of money in the bank... You can own two homes free and clear... You can have the best credit... But if you don't make over $1725 a month you won't qualify. The other lenders have no such rigid standards to get a VA home loan as NewDay USA.

Today I spoke a loan representative name Cody. After taking all my credit information. He tells me I have to show that I have landlord experience on a W2 in order to get the loan amount requested. Where is that on the loan application? These people are not for service member unless it leads to a big commission for the loan officer and the lender.

Facts, they are not a mortgage lender, they are document processor, the charges for processing our loans are insane. The rates are worse. My score is 786. They hounded me for months about my income and bills. I had no bills, WHY? I cancelled the process. Navy federal credit union gave me lower rate, better online process, saved me thousands. Take note, my VA appraisal was 100% based on neighborhood comps. Bad idea, I complained to VA HQ. Lady said, "I don't care if you have totally remodelled your home, we go by neighborhood comps only." Local real estate folks and closer said appraisal was at least 50k below actual market value. So beware of what expect and what you get.

House loan. They said they don't go by credit score, well they LIED because they looked up score and said they couldn't help. But at first they said they could and didn't go by your score. Then THOMAS said VA couldn't help because we don't owe any money on the house and FHA wouldn't help because a couple late payments. So this company lied big time. So don't waste your time calling them unless you are rich... Then you don't need them.

I did a primary application for NewDay USA, as I wanted to do a cash out refinance VA loan since I have a substantial amount of equity in my home. I read reviews online after I applied and decided that this company was not for me. I sent an email and told them "never mind" and to cancel. I received a call from Dan **, a loan specialist asking me why I wanted to cancel. To make a long story shorter, he convinced me to give them a try. I did, and it is just a little over 3 weeks since I applied and I close tomorrow with a loan that I am happy with.

As a Navy vet I saw the commercial and had a shadow of hope that there was someone out there who could help us get back on track and get ahead of our debt. I didn't even make it past the registration form as it was telling me I had an error to fix. The error was the spelling of my wife's name, she spells her name Hilary. I was not allowed to move past this form as it told me this was not legitimate spelling of a first name. Who has the right to tell another person how to spell their name?? Or for that matter refuse moving forward on a form because THEY don't recognize the spelling?? Would not have anything to do with this company or any other that acts in this manner.

We wanted to get a better rate and clean up some debt. I have had five previous mortgages at different addresses in the past. I am a small business owner who has had difficulties in the past with mortgage companies who would ask me to submit copy after copy of various documents. Some would ask for the same document two or three times.

My father used NewDay USA and referred me to them. I can't speak highly enough as to how smooth, transparent and positive my experience was. The whole process took three weeks. Veteran friends used other lending institutes and had horrible experiences and even some of the good ones took 4 months. Kevin was patient, informative, transparent and reviewed my numbers every time I asked. I got a solid deal and accomplished all the goals with this loan I needed to. I highly recommend NewDay USA 100 if this is the type of loan you are looking for.

I am a Navy Retired Veteran looking to finance my home. I have a contract for deed in Minnesota and saw the commercial on NewDay USA and thought it sounds good. Boy was I a fool. After spending lots of cash to fax papers to Teddy, I found out I was declined the loan because I could not prove my address. WTF. I lived here for 6 years. My property tax bill has my name, address, utilities in my name. The reason is bull. Never had I ever been so disappointed in the bull that this place hands out 2 customers out of many like this place. I hope that ** Admiral is reading this complaint.

Idiots. Turned down over the phone. I am a decorated Vietnam Vet with 70% disability. Credit score only 680. Never late on existing mortgage. Never asked me any pertinent questions. Got the initial hype that "they are here for all of us who served". Just awful people.

This needs to have a "zero stars" option. So the NewDay mortgage representative said "your application looks excellent, credit score is great, no income issues ..." (provided 2 years of tax returns, I'm self employed). This went on for a few months, more and more information etc. Then finally we get the appraisal done, exactly what I estimated ($185,000) to the penny (suspicious). But we're in the home stretch then, or so I thought, but 'voila', then he calls and says "I just looked at your numbers ..." (apparently, for the FIRST TIME) ... "and oops, you're not affluent enough (didn't have enough income)."

I'm a U.S Navy Veteran. After watching the TV commercials ad nauseam with the 32-year veteran, I decided to call and get a quote. Spoke with Peter (last name withheld) on a Wednesday. He said he could give me a quote after about 10 minutes of questions. 50 minutes later and I'm at Defcon 4 because of all the redundant irrelevant questions and the huge time overrun. I told him that I'm hanging up since he still couldn't give me a rate, all I was asking for was a 15 or 30 year fixed rate. Every other lender I spoke to gave me that information in 10 minutes or less. So, Peter tells me he will call the next day and he'll have my options to discuss. No call the next day (Thursday) from Peter. I call his office 3 times Friday, each time leaving a message to please call me. My 3rd message may have contained a few expletives as I couldn't believe how lame this company was at returning calls & treating their perspective clients respectfully.

I don't understand why NewDay USA wants to keep wasting paper by sending me mail every month. It's ridiculous! I followed the directions and call the number, put my address in to request my address be taken off the mailing list for all mail offers and still get junk mail. What does it take? NewDay is wasting their time, my time, paper and their money. IF NEWDAY IS READING THIS STOP THE MAIL ALREADY, YOU'RE NOT GETTING MY BUSINESS!!!

Wow, there needs to be a class action lawsuit against these people. I went seven months of BS before giving up on the process. All was good in qualifying, the appraisal, income, credit report and such. Was supposed to be closing several times with all the inspections passing and then nothing. Would not hear back from them. Then when I did, the water test timed out, then the WDI inspection timed out. Then was told I could not get any more extensions and the whole process timed out. Did not even know I was even in extension mode. Dan told me I had to start all over again but said it is a good thing because I qualified for a better rate and closing cost were less. So I proceeded, everything is good and should close in a week or two.

Waste of time. Spent close to an hour chatting with Acct. Exec. Although I have three other Lenders waiting for me to call and close with them, New Day decided I wasn't a candidate for refi. I believe New Day is highly scrutinizing Veterans and only financing those well positioned. If you got a 600 something score (mine was 680) they do not seem interested and will WASTE YOUR TIME FILTERING FOR HIGH CREDIT SCORES!

The commercials by this company look great, but the retired admiral representing NewDay should be ashamed of himself. After viewing this commercial several times I decided to call. After reviewing my situation they said "sorry, we can't help." I had a credit score over 800, and am a vet. My current mortgagor, Green Tree said yes, they could refinance me, Quicken Loans said yes, MiLEND said yes, and Loan Depot said yes. We ended up going with MiLEND, and were very satisfied with the results. I WOULD NEVER CONTACT NEWDAY loans, and I resent their implied support of veterans. I think it is a scam, and gave them one star only because I couldn't give give them zero.

I am a 77 yr old disabled vet. I receive $1500 per month income. I haver no active loans. My "scores" are at 644. I am qualified for the VA loan. I earned serving approx 4 yrs (1958-1960). NewDay seemed to be interested in making a loan on a $56,000. Cond in Banner Elk NC 28204. My only liabilities I am aware of at $550 monthly lease option rent for a full year. Prior to that I paid $550 per month on a rental that burned down because of a Lexmark printer explosion according to the fire marshal. In all cases I paid my monthly rent of $550 per month on the 5th of each month by automatic bank draft. I have paid my monthly living expenses each and every month.

I'm not quite sure why there are too many negative comments about this company. My husband and I refinanced and took cash out to pay off some debts in mid-July 2016. The process took about 45 days. We have substantial amount of debts but our income combined is pretty good. Credit score is about 680+. We closed last Friday and received all the checks yesterday to pay off our creditors. We are very happy about that. Yes there's tons of fees that they charge but they were able to waived about 10k so they can approved the loan. We didn't have any issue with the fees because we are paying off at least 70% of our debts. Ben ** had helped and guided us through the process. I would say the process is a little tedious but I can understand why. We had refinance before but we had never taken cash out of our equity. We didn't pay anything for appraisal nor termite inspection.

Applied for VA refinance loan. I am retired, have plenty in the bank to pay off my home or mortgage if I want to but for tax and liquidity reasons prefer to just refinance. Amy ** pulled my Transunion credit score which was over 800. She needed one more score but I had to remove the freeze on one of them (Experian or Equifax). Executed temporary unfreeze for 24 hours from 9-10 Aug, called her and let her know. On 11 Aug I get a voicemail from her stating that because she still can't pull a 2nd report, she will have to put my application on hold.

When I called and told them my credit score of 587 they said they could not assist me because it needed to be 620 or more and cut the conversation short. Hmm and your welcome. I served for my country.

I have been communicating with Andrew and he is giving me the impression that this is not a company that I want to deal with. He does not call or answer my email. His initial email asks over 25 questions including what I want to do with the money and other unwarranted questions. My wife and I would just like to learn about the program as advertised on TV by Col. Lynch all the time. One would think that a company that wants to deal with veterans and that spends millions for advertising would be a little more professional. What a waste.

My husband is a veteran and watching the television commercial it sounded like something we would be interested in. After 3 months into the application, the person supposedly helping with the loan continued to ask for ridiculous evidence of our qualifications for the refinance loan. With the last phone call from them, I recall that they were recanting on their offer that they originally made and were changing some of the important points, which they had used to convince us that it was a good deal. These people should not be allowed to continued to prey on VA families, as they disrespect veterans. This was very sad for us.

I am a Veteran of 10 years active duty service. Like millions of other middle-aged, middle-class men, I lost my job and was unemployed for 15 months before finally landing another job. We missed mortgage payments, but prior to missing any we notified our mortgage company (OCWEN) of our issues. They promised to "work with us" and that our credit would not be affected adversely as long as we communicated with them. This complaint is not about OCWEN - that will be a subsequent complaint. When things became desperate and in order to avoid being thrown out on the street including our 10-year-old daughter - we pulled all our pension money out and brought our mortgage current. We then sought out help from NewDay to refinance and hopefully reduce our interest rate and combine 1st and 2nd mortgages in order to hopefully reduce the monthly total as well, as the new job pays 1/3 what the old job paid.

We contacted them in regards to getting a home loan. Following a short sale, our credit score are good. We have only had 2 late payments in our credit history which were to be able to file for short sale. They say they will do all they can to help but when I called them they stated no matter what credit score was and no matter we only had 2 late payments in over 20 years of credit history they would make us wait 5 years, yes 5 years! Normal banks only require 2 years and New Day had a much higher percentage rate. They are a scam. They don't want to help veterans. They only want perfect credit people to issue loans to. Very disappointed in a company that states they "are here to give a hand up to veterans". It really should be "we are here to try and take advantage of veterans".

NewDay USA is a huge scam and they are preying on Military Veterans and Disabled Military Veteran! Save yourselves your time and money and stay away. They don't care about Veterans, they just care about making money off Veterans. It's a major disrespect to us Veterans. STAY AWAY!!

I have read some of the reviews about NewDay USA since my refinancing and can honestly say I wish I had read them prior because I would have chosen a different financial institute to do business with. As a disabled veteran, I fell for them saying that they waived many of the fees for being disabled. My process began in Nov 2015 and I just finally closed on the deal Apr 2, 2016. We went back and forth numerous times over a five or six week period about a private road maintenance agreement and when I was told to get it signed because it was good the next day I received an email stating more changes had to be made. This was the kind of hoops I had to jump through and headaches I had to put up with. They drag their feet over this to where they wanted me to pay for another termite inspection which I refused to do so.

The ad on television is a farce. Tom Lynch is a sham! This company has no idea what a veteran goes through. In these tough economic times Vets have had financial issues like everyone else. I applied for a VA loan and this company wants you to be perfect. No credit blemishes even though I have a credit score of over 700. They would not give me a mortgage because I lost a home almost five years ago. Went to another company and was pre-approved in two days! New Day has also been under investigation. Fellow Veterans, stay as far away as you can!!!

I recently applied for a VA backed loan from New Day USA. I had seen the TV commercials featuring ADM Tom Lynch. His strong message to Veterans got me to call the 800 number. I was so glad I made the call. When the representative answered, he gave me his telephone number and said he would be with me through the entire loan application process. That impressed me greatly. We were in frequent contact by both email and telephone throughout the process. He worked extremely hard in gathering all the information and documents he needed from me to complete the process. As stated by ADM Lynch, I was able to refinance my home loan with a lower payment, pay off credit card debt, and have money in the bank. I was finally able to have my house painted with the money I received. This entire process was the most pleasant I have ever had. I highly recommend that any Veteran looking to refinance a home loan contact New Day USA.

It is amazing that this corporation is allow to remain in business. It is one of most high pressure sales organizations that I have ever run across and all they want to do is sell, sell and sell more. They want to get you the highest mortgage that you can legally afford so that the sales commissions of the mortgage specialists can make huge amounts of money. They really don't care about us as Veterans, they just want to make money off us. Shame on you Ross **, our mortgage officer and I am glad that I joined USAA who are the most professional group of people I have ever met. Down with NewDay, up with USAA!!

Almost every day I get an UNWANTED, UNSOLICITED, mailer from New Day USA, despite these facts: I'm not a veteran, nor am I closely related to any. Am not interested in borrowing, refinancing or anything else from this company. I am on the National do not mail list. I have called and requested to be removed from their mailing list many times and every time I was promised I would be removed. So they are liars, too!

Should have read comments from your readers... They are very accurate on fraudulent type activities carried on by NewDay. All negative comments they nitpicked about were answered in most positive responses. They stalled me for more than 4 months and still have not accepted or declined my application. Have gone through at least 3 POC's since application began. Am so ticked off... I penned up letters to the mighty Admiral and complained, but no response. Any former military officer should be very aware of the negative conduct his subordinates/associates.

Had I known I was going to get a run around on where to send my payment, I would have gone with another loan company. You should have ONE place that payments go to!!!

I too believed the tv ads, and found nonsense and craziness beyond belief! Questions that were not only non-stop, but also unnecessary. (Some were downright intrusive.) I received more paperwork than on induction in the Navy & Army combined! The final straw came with a bill for $4455.02! I guess this was my "benefit" as a veteran! I wanted to vent with these folks when I trashed their paperwork, but they very nicely fail to provide an email address. They sure caused me lots of grief, and held up the process of getting my home. Thanks so much NewDay USA!

We applied for a first time VA Loan after seeing the convincing TV commercials. They quoted us a rate of over 1% higher and tens of thousands of dollars in fees higher than other VA Lenders. We have excellent credit. We took our business elsewhere and it makes me sick to my stomach every time I see their ads on TV fearing that some other veteran will be suckered in. In my opinion, They should start a New Day by having their license revoked.

This experience has been awful from the beginning. We went through three loan officers because the company kept losing their employees. Plus paperwork had to be signed numerous times and mailed at our expense. The "FREE " appraisal that is advertised is not free but added into loan charges. We were told after almost three months process that we should re-apply in May 2016 due to one late payment on a current second mortgage with a perfect first mortgage payment history. What a waste of money and time on our part. Veterans beware.

First of all the high review I read sounds fake. I am an Army Vet. NewDay scammed me all the way till credit score time. After the credit report that's when Kyiera tells me they don't accept anyone that's been late within the last FIVE years on home payment! Could have told me that information up front before pulling my credit and getting all my info that they are just gonna sell. They are not an up front company or a vet company. They are just a shady company wanting people with perfect credit regardless if you have very good credit. SO YOU BETTER HAVE PERFECT CREDIT. Called another in State company and got approved right off the bat for $400000 g's. Kiss my money bags, goodbye NewDay!!!

It appears New Day USA is only for veterans who own a home, but if you own a Mobile Home you don't qualify, and I was only asking a loan for $10,000.00, so I guess what I own for a home isn't good enough to even qualify. It disturbs me to know that just because I don't live in a $60,000.00 home or higher they won't even consider me so I can do some home repairs, I even own my mobile home now free and clear so it should have made the process easier.

This was the worst experience I have ever had dealing with a company. I tried to get a loan thru NewDay. I started the process may 4th 2015 after giving them all the info they requested and performing repairs to my house as per the FHA appraiser. They said on July 13, 2015 that the loan was declined due to condition of the house. They need the condition of the house in may 2015. So why it took an additional 45 days for them to come to that conclusion I have no idea. They contacted my employer without my knowledge. So who else knows what additional information they requested without my knowledge after they knew the condition of the house.

False advertising. They do not service veterans... attempt to rip off instead.. We applied for a total of $161,000.00 and were approved on the spot. The total they finished with after their "fees" was $176,000.00. Certainly would not recommend them. Smooth talkers but a rip off. Past experiences of refinancing with other financial institutions have never exceeded $3000.00 including appraisals. The Admiral should check it out before he endorses this "company" that is stuffing their pockets from the "Veterans they seek to serve."

Had an appraisal done on house. Took 400.00 from me. Never heard anything from appraiser. NewDay can't get a hold of him. Can't get my own appraiser, has to be one approved by VA.

First and foremost I will admit that my credit history is not the greatest, however I have greatly improved that over the last 5 years paying off all my bills and finally getting my financial house in order. After a long period of calls and paperwork I was denied because of 90 day late payments almost 5 years in the past! This company does not care about Veterans as they tout in their advertisements and one little issue will stop the process immediately! I would stay well away from this false and painful process if I were you.

I called to inquire about a stream line refinance of my VA loan. I am retired Navy so when I saw their commercial about treating Veterans more than just a number I thought maybe they would be different, boy was I wrong. I went through the whole application process and they even pulled my credit, which is 772 by the way. After about 45 minutes I was told that since I was involved in a short sale back in 2011 that they would not do anything for me for five years. It didn't matter that I was able to get a VA loan for my current home after only two years after the short sale. When I brought this up the guy said "our money our rules.” I feel they actual treat veterans worse than many other financial institutions that deal with VA loans. I will never have anything else to do with such an egotistical company ever again. Sad excuse for a company that says they treat veterans better than others.

Be very careful on loan fees, etc. They can be a lot. Shop around, the fees are much better elsewhere.

I contacted NewDay USA to find out what their loan rates were for a 15 year fixed rate mortgage. I did not want to give the guy my Social Security number to enable him to get a credit check because I already knew my FICO score which was almost 800. He insisted, and I caved. Too bad I didn't read the reviews before contacting them. The guy said he would pass my info along to someone who could help me within 24 hours. Haven't heard from them, and I'm sorry I was duped into believing their (false) advertising.

This company is a scam, they promised to refinance my home and added $10,000 in fees not including interest. They had me pay for an appraisal and then denied the refi because the home did not appraise high enough when the $10,000 was added. These people should be shut down and forced to stop preying on military people.

I was refused a loan with NewDay and their reason was is that I have not made a mortgage payment in many years. Even though I have credit ratings in the mid 700s with all three credit agencies. This outfit is a ripoff company and is not the least bit interested in the Veteran. All they want is your money. My best advice is stay away from NewDay. Their whole program is BS. The Admiral on TV should be ashamed of himself for trying to sucker in the Veteran who served his country. He should recant his statement. I wonder how much he was PAID to do this AD. You know I doubt if anybody at NewDay was ever in the service of his or her country.

They wouldn't consider me for a debt consolidation loan. I was told by a representative that I must have a mortgage in order to get equity from my house. After I filled out an online application, I was sent a disapproval with extreme disorders with my credit etc. The part about a veteran being more than a credit score is an insult to me, a veteran. A totally bad experience for me; it's as if I was pushed aside for being too small in my request for a small loan.

Had a very positive experience. Contacted New Day in late August 2014 and closed loan in 5 weeks at a lower interest rate that we had. We had allowed ourselves (wife and I) to take on too much debt while supporting our unemployed son who needed major surgery. Rep at New Day worked with us and we could not be happier. We paid off most of our debt while reducing our interest rate! Our FICO score this morning is 829!

Recently I contacted New Day to refinance my VA mortgage on my house. The individual that I contacted requested a lot of information in which I gave him most. I also attempted to find out the going interest rate on a 15 year mortgage and also find out approximately how much it would costs to refinance. He was not willing to give me any of this information, even though I requested approximate information. He insisted on running a credit check but I told him my score that I received from the bank, which is a 755. He made it a point to put down Credit Karma and said they are not accurate.

Suppose to close with in 30 days, now on day 41. They are telling me my house needs some painting and here we are the middle of Dec. I don't see too many houses being painted right now. If they don't want to give me the loan, just say so. At this point looking at reverse mortgage.

I would suggest strongly that you disclose your high credit score requirement before you waste potential customers' time and lower their credit scores through your investigations. This is unfair to those trying to raise their credit score and a complete waste of valuable time. I find your business tactics to be lacking with so many canceled calls and inability to give clients undue time and attention!