Navy Federal Credit Union Mortgage Reviews

Navy Credit Union is by far the worst mortgage company to get a loan from. They lie, cheat and steal! Look at their consumer report! Only thing Navy good at is beating Army in football!

Unanswered voicemails, unanswered emails. Seriously poor customer service. Chose a different lender that is local, way better service. The only way me got a response from home squad was by contacting our loan officer's supervisor. Then the loan officer claimed he never got our emails, bs. He went right back to no communication immediately.

Believe the other reviews. This was, without question, the worst experience I’ve ever had with a lender. Six weeks into my refinance—after uploading countless documents—I was suddenly informed that something in my original application hadn’t been completed quickly enough, and I would need to start over with a brand-new application. I had submitted every requested document on time and was never given a clear explanation for what went wrong. My assumption is that my original loan officer made a mistake, especially since I was reassigned to someone new shortly after.

I have been with NFCU for over 30 years, and routine banking is its strength. Unfortunately, I find their mortgage department bureaucratic and lethargic. Their competition (you know the names) is far superior. I found it impossible to obtain a timely preapproval letter for an investment property, despite owning numerous rental properties (without mortgages) and having a significant investment at Schwab.

If I could give zero stars, I would!!! It took them close to 60 days to approve our 20% down VA loan. Main issue is their underwriter kept adding redundant stipulations, dragging out the process over months rather than the normal industry standard of 30 days. The switched loan processors on us before closing, and my loan salesman instead of stepping up his game when the ball was dropped numerous times, decided to disappear. At the end, we were dragged out so long we suffered terrible financial burden having to live in a small AirBNB with 7 people and 4 dogs while Navy Federal made mistake, after mistake, after mistake mistake. It was the biggest nightmare ever - we won't even bank with them now.

Started with one loan officer, then got switched to another, and that was fine. The loan processor does not listen to what we say. She sent me an email with another customer’s name and form. Leaving rude voice mails saying “she was hoping to get a call back” when she never asked for a call back, giving me wrong interest rate. Will not use them again. I am a first time home buyer and nothing has been explained along the way.

Taj ** at Navy Federal Credit Union Home Squad is the worst loan officer we have ever dealt with. He took days on end to send us time-sensitive paperwork, the paperwork was wrong, it took days for him to get it corrected after multiple phone calls from us and he wouldn't answer his phone, we had to escalate every call. Absolutely ridiculous! He said he would fix the paperwork and get it back to us asap, again time sensitive, he said his assistant would contact us, they never did-- this is a home loan application -- it's not even to the processor yet and it's been WEEKS!!! Four different phone calls from me and he introduced himself four separate times like we never spoke. Horrible, horrible experience. Go anywhere else.

Preapproved for a specific county; when we found a home credit scores, savings, home values, etc. all rose. We were told that it wasn't a commutable distance, then were told they didn't offer the product anymore (10% down), then they wanted me to come up with 30% and have enough 401K money liquid so we could make the first few years of payment. NFCU shouldn't be in the mortgage business. We ended up selling our primary home recently, getting rid of NFCU on our primary residence, will rent short term and now have the cash to move.

I heard things said about ** and this mortgage drama! Well I was worth 96k in 20-21 height of covid. I had less credit score and more debt. Today I was denied with 772, 763, 743 scores less debt payments coming directly from acct to pay transferred credit? I thought this was a military bank? Not no mention of a program I can attend or nothing, simply underwriters denied my loan. It's OK accept the things I can't change. I simply responded don't worry I will be taking my money elsewhere, thanks for showing me what I did for our country couldn't even yield my family and I a home.... 0 stars

As a member of Navy Federal Credit Union, it is sad to see that this company uses discriminative practices to approve or deny their members loans based on race. It’s not fair or right. Do better. Each and every of the members served in this country and not based on race but on the fact that there was a war and we fought it and we fought it together. It’s sad that all these years later, we still have to deal with this stuff and not only that but by a bank that is supposed to stand up for its veterans. Instead, they aid in breaking us down.

I’ve had Navy Federal as my mortgage lender for over 10 years. Best lender I know of for veterans. Application process is thorough yet clear and fair. My loan has not been sold. Payments and additional principal payments are accurately recorded. It has been a stable lender for me. All my statements are accurate and easy to access. I recommend them to my fellow vets. Keep your bills paid and submit the required documents; be honest about your debt to income ratio and you shouldn’t have any problems. Good luck.

Overall had a bad experience with this bank. I gotten disapproved at the last minute. Very unprofessional and incompetent overall. I felt discriminated against. Also lost earnest money. Worst decision. Never again. Lesson learned.

To start off, I have bought two houses and have refined loans twice over the years. In this process the longest loan took 45 days. All those loans were not with Navy Federal. I started an equity loan process on Sept 27, 2023 with Navy Federal because I am a Veteran and thought I would be takin care of. I have a 750 credit score and make pretty good money. Over the two and a half month process they kept asking for more and more info, some of it the same stuff over and over again. When I tried to get a hold of my loan officer she rarely answered or returned my calls and emails.

Regretfully, we had a HELOC application that was denied. The main reason, on the website, appartments.com had our residence as a rental. So, the underwriter said it was a rental property and denied the HELOC. Yes, this property historically was a rental, but we moved back into the residence and provided utility, cell, and insurance bills in my name at the residence. Those verifiable documents had no impact on the denial decision. A poorly maintained website has more influence than legal documents. Check Zillow, RedFin, etc... all showed this residence as not a rental. It's quite disappointing, given the usual quality I have received from NFCU.

We bought our house in April this year (2023) using Navy Fed for our mortgage. Since our mortgage has been finalized, only my husband can access the mortgage in his Online Access, but I cannot and I am also on the mortgage. It’s now October, I’ve been calling in multiple times so I can make payments from my login without using his, and they keep promising to fix it and get back to me.. It’s still yet to be fixed, and not one person has called me back on the matter. It’s like once they finalize the mortgage, their customer service drops and they no longer care once they officially have you. I even tried reaching out to our mortgage loan officer and she has never responded back to my emails or returned my calls since it has been finalized and we feel more alone than ever and this was our first home purchase..

Navy Federal misused access to my private credit history by placing a hard inquiry on my report. 1. After explicitly calling in and canceling my request to get a quote from their mortgage loan department both online and over the phone. 2. Pulling my credit report prior to me paying for the application processing fee saying it was an automatic component of the system that happens regardless of whether you pay or not. 3. Failing to take protective actions after being promised a solution by a supervisor at the company that was agreed upon by both parties to resolve the matter. 4. Refusing to accept responsibility and turning around to place blame on the consumer when the business should be held to a higher standard and level of protection from misuse and abuse of access.

I Am a service member, I was denied by a mortgage rep the opportunity to speak with a supervisor therefore, I would like to bring my complaint to your attention regarding the service I have received recently on every review page. I am extremely perplexed as to how I was prequalified before you, the loan officer, received my application. I had a discussion with the advisor after a soft credit check, and was informed that we met the minimum requirements to apply for a loan, thus prequalifying us. Then, the advisor completed the application on my behalf, but we lost connection.

Fire everyone in the home squad department/underwriting. This also implies removing all those associated with those departments from the board, or from VP, or any other decision making position. The upper echelon in this department sit around and make decisions, but don't have to deal directly with the members. Their slogans, "our members are our mission", "your success is our mission" and "we serve where you serve", are straight up **. I've been a member since 1993, I have taken out and paid off numerous loans, all ahead of schedule.

The worst federal credit union that is operating in the country. They rip you off if a payment for a credit card, or a check, or an eft if if the debited account is a dollar but your money market has plenty of money or if you have $ over $ 1000,000.00 plus in your cd account or have A Navy Credit Union credit card that has a limit of $ 14,000.00 credit. They will still return the item so they can charge $ 25.00 return and if you complain they will screw with your Credit rating like Lower your actual FICO Score and the age of your and how long your tn the Credit Reporting Agencies accounts. BEWARE OF THEIR INCOMPETENCE and fraud just to make them look good.

All of the buyer paperwork was done and ready for review weeks ahead of time. Underwriting approved it weeks early, no problem. NFCU didn’t send it to closing review until the 11th hour. I was still able to scramble to get the final closing cash when they finally updated with final numbers… But they didn’t wire their funds on time and missed closing. They claim they misunderstood the closing date… But it's right there on the paperwork, in my emails, and my phone calls. I have to reschedule so much now despite doing everything right on my end. They acknowledge they have the closing date addendums. They just didn’t hold up their end.

Applied for home equity. Waited 4 weeks and got denied. No communications existed. Loan rep wouldn't answer phone, emails. Horrible. Applied for personal loan. Denied again. Have the score and income and great co signer. I am closing my account to this Mickey mouse club. Totally unprofessional and rude.

After 40 years, I have to say NFCU is simply not the bank it once was. The personnel are incapable of understanding anything beyond the most basic of financial data, do not make complete requests for documents, and constantly move the goal posts for a complete loan application. If you are a high net worth individual, look elsewhere if you are needing a mortgage. This is not a sophisticated bank, and seems to have lost the desire to truly serve its members.

Have all of the NF credit cards and have the highest limit on all! Outstanding credit and 5 % DTI. We applied for VA mortgage loan with a huge down. Feb 2nd Pre approval no problem then came all of the issues. First they made a mistake on all of the forms for my husband social then they had to re-run our credit because of their error. Uploaded all the forms that were needed by me and they called me and asked me about the veteran's COE and told me I was deceased. I am not the veteran, my husband is I tell them? Next they had all of the closing costs wrong with VA funding fee we are exempt from.

I really wished I viewed this site before applying with NFCU. At first, I had only positive experiences. Until I decided to do my mortgage thru them. Received preapproval. Went under contract. My loan was denied. Claiming insufficient income. My husband literally hits two years in Nov at his new job. It’s Oct . Did I mention it’s a new build and we aren’t closing for another year. My rep knew this and said all was well. Wrong denied. After that heard nothing from our LO. We were notified of our denial because we called. We decided to appeal. Guess what it’s been two weeks and still no word. We’ve called even spoke to her supervisor.. no update. Everyone pins responses on someone else. It’s like pulling teeth to get a response. Lesson learned.. sadly everything on my credit except for my current home is ran through them. This experience has made me reconsider everything.. as for mortgage and NFCU.. don’t do it!!

Michael ** (loan officer) and Eileen ** (mortgage processor) have provided me the worst service I have ever been around. I was denied a mortgage, not because of credit, because of a form that I was suppose to supply to them but yet I have asked everyday for three weeks what I need to do and they always say we are waiting on underwriting. To call me today and tell me it wasn't approved because I didn't send a form in???? First off you should ask for the form instead of just assuming we can read your mind. I would never recommend anyone to ever do business with Navy Federal on the Mortgage side! Especially from these two people! Be prepared to have little to no communication as well as not telling you everything you need. Shows their lack of knowledge in their field.