Navy Federal Credit Union

Representatives are knowledgeable, always willing to work with you to resolve any issues. I've been with Navy Federal for years, and I plan to stick with them as long as possible as long as I keep receiving the awesome service that I have been getting.

I have been a NFCU member now for over 20 years and cannot say enough about how wonderful they have been. Just recently someone had gotten my credit card information and was charging stuff left and right on my account but thank God NFCU noticed the charges way before I did and placed a stop on all charges to my account and then contacted me to let me know. I have since gotten a new card and was not responsible for any of the charges that were made on my account. I am just so thankful for the great work the NFCU representative did to get me all set up with my new card and assure me everything was good to go and all the charges were cleared against me. I just cannot say how The NFCU team has brought me peace of mind. I recommend them to everyone.

I have been a member of NFCU for over 40 years and have always experienced fast, friendly and responsive financial service whether in country or internationally. I highly recommend joining NFCU if you're in need of a financial institution and are eligible.

I would have given them a 10 as that is how great the CU is...They are seriously geared towards customer service and their members are number one. I have been with them for 6 years now and I am so glad I switched of crappy BOA. BOA doesn't give one rat's butt about their customers. Navy Federal goes out of their way to make sure you are happy and well taken care of.

I like that they have fingerprint and face recognition when signing on and dual layer protection when signing on with other devices like my tablet/computer. It gives me added assurance when I log in. If I know a pending deposit is waiting to post I can go to their online calendar to see what day it's going to post to my account. Everything I need is easy to navigate to on the app and online. I'm a very satisfied customer of Navy Federal...they helped me with guidance to help build my credit and my rep offered to let me call him during that time with questions, which I did a couple of times. So glad I found them!

It took 90 days to receive a decision. Loan Officer Andrew, BEWARE! Andrew attempted to charge me $600 for 2nd visit appraisal. Had to speak with supervisor to get correct cost $175. Andrew is unpleasant, poor customer service and unresponsive. Experience reminded me of stories told about lenders who discriminate in ** cities and neighborhoods. Supervisor took responsibility for appraisal cost scam then tried to give lower rate to smooth over incident. Then denied loan for LTV. This is a home without a mortgage or liens. Recently remodeled. The entire interaction with Navy Federal is suspect.

The Credit Union took money from my rent checking account for a late credit card payment. As soon as I saw the account was short $132, I called to talk to a representative that reassured me twice that the funds would be reverted back the same day. I check my account today and noticed a return check fee, part of the rent money still in the account, and to make matters worse the property manager pulled up while I am on the phone with a representative. I am livid about how I had to hold for 25 mins for their mistake.

Many years ago, I really loved Navy Federal Credit Union. I recently decided to leave big banking and take 2 very large accounts back to them. I am no longer active duty, but a veteran who was actually proud to be returning to do business with them. There is no way to express just how completely stunned, and disappointed at my experience over the last few months. I have not had a working account yet, all due to things that hsv3 been completely out of my control, and through no fault of Chase, which is one of the banks I was transferring from.

Third VA loan with NFCU. Husband is retired military, 22 years, a member of NFCU for 36 years. This loan application has been a nightmare. They keep making mistakes, passing the buck to another person, then moving the goalposts, then blaming us. We’re three weeks past the original closing date. Supposed to clear today, then nothing. Crickets. Horrible experience.

I opened a business account with Navy Federal 5 months ago. It has been the worst experience of my life for owning a business. I am absolutely canceling my business with Navy Federal and opening with another bank. They put anywhere from 1 to 5 day holds on checks as small as $800. There's no way around it. You can't sign up for anything extra or change anything or do anything. It doesn't matter how good the check is. It doesn't matter about anything. I'm trying to build my business without using credit and being beholden to some crappy Bank like Navy Federal. I don't want to owe them no 18% interest on credit that they ** give me. It's **.