Navy Federal Credit Union

A company called WWW.TOTALAV.COM charged my debit card for $119.95 on 10/09/18, this transaction never happened in any way. I called over 30 times this past week and your representative I spoke to at the intro of everything turned everything around and cancelled my debit card, I was unsatisfied with that decision without him seeking my approval before doing that, that consequently led into something else and he froze my account, your representative froze my only bank account on a payday after my employer paid and that was last Friday.

This review is specifically about needing technical support for online banking. Every time I go into a branch everyone is fantastic. For a company as big as Navy Federal, technical support for online problems is the worst I have ever dealt with. I originally could not access my account through the desktop computer version. I called technical support to see if they could look into the problem. The representative stated that we needed to reset my password. I quickly learned that the only procedure the technical support knew is to reset a password.

This bank is not here for active, reserves, or vets!!! I have had a payment arrangement set up for my credit line to be paid. This pay period I decided to go with direct deposit from work since I have been getting paper checks. I looked in my account and the loans charge recovery department decided to take more than $1000 from my checking and post it to my credit line, WITHOUT MY PERMISSION. This is the 2nd time this has happened. Regardless of the amount this is happened 1 time too many. If I have a payment set up there should not be a reason why any amount other than specified and agreed upon should be taken out without notifying your members.

I needed an emergency loan and they gave it to me. I asked for more than I needed knowing how they counter offer... They gave me the entire $6k! I applied for the cc a year later with a 10k limit! Holy smokes they are too generous. I allowed my daughter to join and I recommend to join and never miss a payment. They totally take care of you.

Paid $500 for appraisal and home was valued at 426,000 and mind you I owe $250,000 and have good credit. The process was like pulling teeth, most of the time no responses to document submission, emails or phone calls. In fact my processor went on vacation for 2 weeks and never followed up nor did anyone else. Treated me as a nonentity. Now want me to do $10,000 for repairs that existed when I bought this home through them and it was perfectly fine to secure a $20,000 loan. RIDICULOUS. This was all found out by me calling them, they never notified me. Never experienced such a disinterested attitude in all my life.

Claims department tells me to submit a claim after receiving damaged bills from an ATM, and I do so, following the exact instructions I was given. Claims dept then sends me a message telling me essentially, "Not our fault. You fix it." Wow. This is "superior" customer service from a credit union? I have been treated better by the big banks in the past. This is just really, really disappointing.

We were not approved for mortgage refinance due to recent law requiring 6 month waiting period unless borrowing at higher than original loan amount via VA. I asked for a refund of $36. Answer: No. I told her that NFCU should have known the law before running our credit info and charging us a fee for something we could not obtain even though our credit itself was fine. So we have another hit on our credit and paid NFCU $36 receiving NOTHING in return. NFCU just lost any future vehicle and mortgage loans with us.

I went to the bank to cover some transactions from the weekend that made my account overdrawn. When I get there the line is super long with three windows open. I was on my way to work so I ask the person working upfront if I go put this money in the ATM to cover my overdraft will I still acquire overdraft fees. He tells me, "No as long as you have cash." So going off of that information I deposit the money into the ATM and check the next day and I'm hit with 60 dollars of overdraft fees.

So I decided to go with Navy Federal Credit Union for my VA Home Loan because they were offering a great mortgage rate (beating my old standby USAA by about 0.5%). After getting approved I decided to look at some of the online reviews for NFCU. Much to my dismay, the reviews posted online (this website in particular) were overwhelmingly negative. This caused me to look at other lenders, however, NFCU had the best rate I could find. So I decided to roll the dice and stick with them.

I am a Navy veteran but did not join when on active duty. When they started accepting veterans, I joined and got a Visa card. I agreed to do everything online. When a Visa statement was available, I was to get an email. I have checked my profile, and my email is correct. I get plenty of junk emails from them promoting things. In a little over a year, they have failed three times to notify me when a statement is available. One of those times resulted in a late charge. The other two, I found by going to the website, which I should NOT have to do. They seem to be uninterested in doing anything. I am reluctantly looking for another credit union to join so I can leave NFCU.