Navy Federal Credit Union

I do not recommend NFCU to anyone looking for a bank. They advertise they support their members but this is not true. I have been a member for over 20 years and through their policies are keeping almost 3,000.00 dollars I have in escrow. I have tried numerous times to have them issue my money to me but they are refusing to do so. 3K may not seem like a lot of money to them but apparently if you become a member you are just another number…

NFCU beat bank I've ever had. Hands down. Always help out in a pinch. Fees aren't crazy for overdrafts and it's really hard to believe that all the reviews on here are negative. Some people must not have ever banked with a large bank. Thanks NFCU for helping me out all the time.

My veteran husband passed leaving me as a beneficiary and or joint on the accounts. I submitted the death certificate immediately and complied with their paperwork requirements. They have delayed access to accounts either visually or to funds. It's been a month. That's scary for anyone that needs to pay bills. They had a glitch throughout all Navy recently and it showed no money in the accounts. That's great! Beware!

I recently had an uncle who was killed accidentally in a car accident, my family sued and recovered a settlement, of course, it’s not enough and could never replace my uncle. However, my grandmother wanted to make sure that all the grandchildren were given something from my uncle. So, she sends cashier’s checks for Christmas from Commerce Bank. Navy Federal put a hold on the “cashier’s check” during Christmas. NFCU could call Commerce to verify the funds in five minutes. NFCU branch superior “Teresa” actually said that Commerce Bank does not verify their cashier's checks “REALLY”, which I know that any bank that is FDIC insured must verify funds, especially to another Bank! This was relayed to me by NFCU call center supervisor “Kate.” Because “Teresa,” refused my call.

*WARNING*! All the NEGATIVE MORTGAGE REVIEWS ARE TRUE!! Their customer service is the WORST! READ YOUR DOCS CAREFULLY and FEES BREAKDOWN! They were inconsistent and fees were outrageous! They avoid answering your emails, voicemails, and never give you any updates! It was very difficult to get a hold of our loan officer! She obviously was avoiding us! She Flat out lied to us about NOT CHARGING the [NON-REFUNDABLE] Appraisal fees! We hadn’t even submitted all required docs nor schedule any Appraisal appointment!

I tried to get an account opened and they had trouble verifying my info, they asked for a photo ID and a utility bill which I sent via their secured document link. Got an email saying the documents were received. Today I got a letter asking for the documents again. If they cannot manage to keep track of important documents sent and received, I sure wouldn't trust them with my $$. I'm really regretting sending the documents now, with all the identity theft issues, I think these folks are incompetent...

I've been with Navy Federal for several years, and no problems to date. Got a secured credit card with $500 being held, then after 9 months or so, my credit card was upgraded to a $2,000 and my $500 security was returned. Keep in mind, folks, that the 99% of customers that have a fine experience, so don't really think of coming to write a review on it.

The fraudulent department is so horrible. I been fighting for my $41,200 for 3 years - keep getting denied because they want to say civil and good faith. This bank let my ex cash my cashier check written in my name, never had joint accounts. We were separated, she had a restraining order against me. I was incarcerated the day she forge and cashed my check, have proof of it and they keep denying me. Someone please let me know if anybody can help. This make me homeless and ever since it be a struggle.

My wallet got stolen, I tried to stop all transaction and they never did, let my account overdrawn from fraud activity. After many request along with police report to close my account they never did. For $168 (fraud activity) charge, they put $730 fees in 30 days and then close my account. (Never did when I asked to.) And then started recovering $730. Says they help military, but instead take advantage for every little bit. Already dealing with identity theft and now this greedy bank, that takes money any time. We stopped all transaction through them and started paying their fees (that shouldn't be there in the first place) in fear of spoiling credit in monthly installment.

After reading these reviews, seems like they screw a lot of folks on fraud. Aka they do not want to protect you aka payout. Anywho, So, I used Navy federal for 9+ years. I had many personal loans, car loans, credit cards etc. All paid In good standing and on time. Well one day, I had $3800+ of a fraudulent transaction on my account. I had physical proof that it was fraud. Well Navy Federal refunded the money. (Money was used for car repairs, shop charged when I was not even there) So I paid another shop to actually do the work and fix the car.