Navy Federal Credit Union Mortgage Reviews

To start off, I have bought two houses and have refined loans twice over the years. In this process the longest loan took 45 days. All those loans were not with Navy Federal. I started an equity loan process on Sept 27, 2023 with Navy Federal because I am a Veteran and thought I would be takin care of. I have a 750 credit score and make pretty good money. Over the two and a half month process they kept asking for more and more info, some of it the same stuff over and over again. When I tried to get a hold of my loan officer she rarely answered or returned my calls and emails.

Regretfully, we had a HELOC application that was denied. The main reason, on the website, appartments.com had our residence as a rental. So, the underwriter said it was a rental property and denied the HELOC. Yes, this property historically was a rental, but we moved back into the residence and provided utility, cell, and insurance bills in my name at the residence. Those verifiable documents had no impact on the denial decision. A poorly maintained website has more influence than legal documents. Check Zillow, RedFin, etc... all showed this residence as not a rental. It's quite disappointing, given the usual quality I have received from NFCU.

We bought our house in April this year (2023) using Navy Fed for our mortgage. Since our mortgage has been finalized, only my husband can access the mortgage in his Online Access, but I cannot and I am also on the mortgage. It’s now October, I’ve been calling in multiple times so I can make payments from my login without using his, and they keep promising to fix it and get back to me.. It’s still yet to be fixed, and not one person has called me back on the matter. It’s like once they finalize the mortgage, their customer service drops and they no longer care once they officially have you. I even tried reaching out to our mortgage loan officer and she has never responded back to my emails or returned my calls since it has been finalized and we feel more alone than ever and this was our first home purchase..

Navy Federal misused access to my private credit history by placing a hard inquiry on my report. 1. After explicitly calling in and canceling my request to get a quote from their mortgage loan department both online and over the phone. 2. Pulling my credit report prior to me paying for the application processing fee saying it was an automatic component of the system that happens regardless of whether you pay or not. 3. Failing to take protective actions after being promised a solution by a supervisor at the company that was agreed upon by both parties to resolve the matter. 4. Refusing to accept responsibility and turning around to place blame on the consumer when the business should be held to a higher standard and level of protection from misuse and abuse of access.

I Am a service member, I was denied by a mortgage rep the opportunity to speak with a supervisor therefore, I would like to bring my complaint to your attention regarding the service I have received recently on every review page. I am extremely perplexed as to how I was prequalified before you, the loan officer, received my application. I had a discussion with the advisor after a soft credit check, and was informed that we met the minimum requirements to apply for a loan, thus prequalifying us. Then, the advisor completed the application on my behalf, but we lost connection.

Fire everyone in the home squad department/underwriting. This also implies removing all those associated with those departments from the board, or from VP, or any other decision making position. The upper echelon in this department sit around and make decisions, but don't have to deal directly with the members. Their slogans, "our members are our mission", "your success is our mission" and "we serve where you serve", are straight up **. I've been a member since 1993, I have taken out and paid off numerous loans, all ahead of schedule.

The worst federal credit union that is operating in the country. They rip you off if a payment for a credit card, or a check, or an eft if if the debited account is a dollar but your money market has plenty of money or if you have $ over $ 1000,000.00 plus in your cd account or have A Navy Credit Union credit card that has a limit of $ 14,000.00 credit. They will still return the item so they can charge $ 25.00 return and if you complain they will screw with your Credit rating like Lower your actual FICO Score and the age of your and how long your tn the Credit Reporting Agencies accounts. BEWARE OF THEIR INCOMPETENCE and fraud just to make them look good.

All of the buyer paperwork was done and ready for review weeks ahead of time. Underwriting approved it weeks early, no problem. NFCU didn’t send it to closing review until the 11th hour. I was still able to scramble to get the final closing cash when they finally updated with final numbers… But they didn’t wire their funds on time and missed closing. They claim they misunderstood the closing date… But it's right there on the paperwork, in my emails, and my phone calls. I have to reschedule so much now despite doing everything right on my end. They acknowledge they have the closing date addendums. They just didn’t hold up their end.

Applied for home equity. Waited 4 weeks and got denied. No communications existed. Loan rep wouldn't answer phone, emails. Horrible. Applied for personal loan. Denied again. Have the score and income and great co signer. I am closing my account to this Mickey mouse club. Totally unprofessional and rude.

After 40 years, I have to say NFCU is simply not the bank it once was. The personnel are incapable of understanding anything beyond the most basic of financial data, do not make complete requests for documents, and constantly move the goal posts for a complete loan application. If you are a high net worth individual, look elsewhere if you are needing a mortgage. This is not a sophisticated bank, and seems to have lost the desire to truly serve its members.

Have all of the NF credit cards and have the highest limit on all! Outstanding credit and 5 % DTI. We applied for VA mortgage loan with a huge down. Feb 2nd Pre approval no problem then came all of the issues. First they made a mistake on all of the forms for my husband social then they had to re-run our credit because of their error. Uploaded all the forms that were needed by me and they called me and asked me about the veteran's COE and told me I was deceased. I am not the veteran, my husband is I tell them? Next they had all of the closing costs wrong with VA funding fee we are exempt from.

I really wished I viewed this site before applying with NFCU. At first, I had only positive experiences. Until I decided to do my mortgage thru them. Received preapproval. Went under contract. My loan was denied. Claiming insufficient income. My husband literally hits two years in Nov at his new job. It’s Oct . Did I mention it’s a new build and we aren’t closing for another year. My rep knew this and said all was well. Wrong denied. After that heard nothing from our LO. We were notified of our denial because we called. We decided to appeal. Guess what it’s been two weeks and still no word. We’ve called even spoke to her supervisor.. no update. Everyone pins responses on someone else. It’s like pulling teeth to get a response. Lesson learned.. sadly everything on my credit except for my current home is ran through them. This experience has made me reconsider everything.. as for mortgage and NFCU.. don’t do it!!

Michael ** (loan officer) and Eileen ** (mortgage processor) have provided me the worst service I have ever been around. I was denied a mortgage, not because of credit, because of a form that I was suppose to supply to them but yet I have asked everyday for three weeks what I need to do and they always say we are waiting on underwriting. To call me today and tell me it wasn't approved because I didn't send a form in???? First off you should ask for the form instead of just assuming we can read your mind. I would never recommend anyone to ever do business with Navy Federal on the Mortgage side! Especially from these two people! Be prepared to have little to no communication as well as not telling you everything you need. Shows their lack of knowledge in their field.