Mr. Cooper Reviews

The Refinancing Process was a smooth transaction from start to completion. I experienced speaking and working with two team members that was a part of Mr. Cooper Mortgage. The communication of relating the information and letting me know what was needed and what to expect was good. We all worked together to make this "refinancing" happen. I was very pleased with the outcome and the turnaround time. it took to get everything up and running very swift. I of course worked with both ladies as each one had its part to do.

The loan officer and processor were so easy to work with and made this refinance stress-free. They did not ask for numerous documents, were courteous and professional, and were conscious of my time. Will get my next mortgage with them.

As I am computer illiterate, I had a great deal of anxiety refinancing my loan with Mr. Cooper. Of particular help was Keith ** who talked me through the process. This gentleman was patient to the extreme and took the time to listen to my many concerns. It was sincerely appreciated.

Our re-fi experience was extremely efficient and quick! Having friends who had gone through the same process recently and hearing their nightmarish stories of their processes going on for over three months (with different companies) we were very happy that ours took 8 days from application to final approval and exactly 14 days to closing. Everyone we dealt with was friendly and professional. We would definitely recommend Mr. Cooper in the future!

Started poorly with a rate that was not going to pass compliance, and the loan officer who did not return my call very promptly to lock in the rate.. But it was fixed quickly by another officer and still got a great deal.

The whole experience was smoother than I expected. The representatives I spoke with were excellent and made frequent calls to make sure I knew where we were in the process and if anything was needed from me. I appreciated the online capability to upload documents needed for their review. The closing was easy with the visit taking less than an hour. Start to finish was 15 days.

Refinancing my previous loan seemed like a breeze until it was time to cancel the autopay. I cancelled it 4-6 days before the payment was due, received confirmation but my payment was still deducted from my account. I am still waiting on a resolution. I have received several checks in the mail that do not add up to the deduction so I am patiently waiting for the audit to be completed at this point. If I could do it all over again I would have went with another company as it is clear to me Mr.Cooper doesn't really care about its customers and I am stuck with them for now unless I want to pay another set of closing costs, etc.

Our experience with Mr. Cooper was great from start to finish. All of communications was clear and followed with e-mail or text. Any document submittal was easy and convenient thru the portal. Mr. Cooper definitively puts customer satisfaction very high.

We're existing Mr. Cooper customers and wanted to refinance. Of course, staying with the current lender is preferred and makes the process a lot easier. However, Wendy ** provided a horrible experience and nearly made us cancel our loan with Mr. Cooper. She was unresponsive, which caused unnecessary delays in the process, and didn't take accountability for her actions and lack of communication. We began shopping around for other lenders and received quotes.

Everything was relatively clear. The emails were concise and we got updates each step of the process. So far, customer service has been good, without being overly-burdened and how that can go. Everything seems pretty streamlined. We had to meet with the notary and that was also pretty easy.

With one email request for refinancing advice, representatives began reaching out. As we shared our needs, the representative took in basic information and was immediately able to offer some suggestions. That was the beginning of smooth process where every step was clearly requested and was easily managed online and over the phone, and where any questions were answered clearly, effectively, and timely. Even the closing was incredibly smooth. We had been hesitant to begin the process because of the extra time and work it would take on our end; those were completely false worries. It really did feel like someone (Joe) was looking out for us, making the process very user-friendly.

From the first inquiry this refi was by far the easiest and service was impeccable. We even received a follow up email to make sure the process was to our satisfaction. We will be using Mr. Cooper on all future purchase and will have the Children use Mr. Cooper as well for their new/first homes. Thanks.

I liked the service I received from Mr. Cooper. Did it rock my world and make the experience one in a lifetime. No, but the process even though when I first tried the automated route was a little jenky. When I was connected with a actual human being was a pretty good process. Got what I wanted, they got what they wanted and all in all a good experience. Would recommend but always do your research and shops around.

The first lady I talked to at Mr. Cooper was cool. She said I could refinance and it shouldn't cost too much out of pocket. But after that, there was rudeness a little bit. A day or two before closing, they told me that I was gonna get $300 back then it turned into, “You gotta bring three grand to closing.” Being in the job that I'm in, if I screw up your bathroom or I misbid your job, it’s not like I can go back to you and say, "Sorry, dude. It's gonna cost you an extra three grand.” I had the money, but I was sitting there thinking what if I didn't have that?

I enjoyed working with Max (nickname.. forgot his last name) and Nham **. They were both competent, professional and incredibly patient with me. I was relieved to know my loan was not going to be sold right away as I do like the ease of Mr. Cooper.

OUTSTANDING AND FAST! My Mr. Cooper loan agents were professional and knowledgeable, and they made the entire process so easy. The interest rate I obtained was excellent and I did not have to take cash out, which so many others lenders demanded. I have already recommended Mr. Cooper to several friends.

Jovan ** was outstanding and professional. Answered all my questions and concerns. Guided me through the entire process and what to expect. He was caring and patient. I did not expect such dedication and caring but he went above and beyond.

Easiest refinance process EVER! Thank you Mr. Cooper for our lowered interest rate. We appreciated all the great customer service we received. Liked the use of email, text, and even live person help. The convenience of signing the papers at home was a nice surprise. The entire process was so easy!

Have enjoyed working with Mr. Cooper, the people I have contact with have been great. They keep you informed of whatever process you are in. I would recommend Mr. Cooper to whoever is looking for a lending company. We just refinanced with them and the process was quick and easy. We just changed insurance because of a link we got from Mr. Cooper, they had really good rates for the same coverage. Great job.

I had a great experience with the bank when I refinanced my loan. The personnel were knowledgeable and polite. It made my experience a pleasant one. The application process from beginning to end on the closing day was in less than a month!

After the passing of my hubby this year I needed to do a refinance on the mortgage. They treated me like family and were really quick to close my loan. Great rates too! I recommend Mr. Cooper to all looking to finance a house.

Everything went smooth. I was satisfied. The only thing is I have been sending my payments in every month. I want to send a little extra money and put it in the escrow but I didn't see anything when I was getting my payment in this month.

It was a pleasure working with everyone involved in handling my loan at Mr. Cooper. They couldn't have been more courteous, professional and knowledgeable. It definitely made the process so much easier. It was a great experience and I learned a lot. I'm glad I chose Mr. Cooper. Thank you!

The process was easy and fast. The folks at Mr. Cooper were helpful during the entire process. Document upload was easy. The approval only took a few days. The closing was scheduled at my home and was painless. I’d gladly recommend Mr. Cooper to anyone looking to refinance. The rate was great!

Mr. Cooper actually reached out to me about refinancing my current mortgage which I still owed 27 years and 7 months on. It was a cold call that I was a bit reluctant to take but thought I would hear them out. I'm so glad I did! Becki was able to model different scenarios out for me. I was able to refinance my mortgage down to 20 years with a minimal payment increase because interest rates were so much better even from just over 2 years prior. I was a bit apprehensive about all the documentation, but Becki worked with me in this time of pandemic and made the process so smooth. Jadyn was my loan processor who kept me totally informed throughout the process what was going on and if there were any questions or documents that I needed to complete. The entire process was so easy. I never expected to close so quickly.

Everything for my refinance was handled quickly, all my questions were answered. Communication was great and I was kept up to speed on the entire process. I would have done it sooner had I known how painless it was going to be.

I highly recommend Mr. Cooper for your refinancing services. I found the team assisting me to be available, attentive, mannerly, honest, creative and as swift as a gazelle. Mr. Cooper's skillful team made a seemingly stressful matter both simple and smooth. They actually surpassed my expectations.

Awesome refinance experience from Kara and Benjamin. They made everything smooth and non frustrating. My prior refinance attempt with Teddy ** was absolutely horrifying. It was so bad that I called and told him to terminate my application because I wanted to cry and pull my hair out over the unorganized, frustrating and time consuming process they put me through. I wanted to refinance with another company as a direct result of the unprofessional treatment I received from him and the processor. They were both horrible and I would never recommend Mr Cooper if they were involved.

It was great dealing with Mr. Cooper. The team I dealt with was attentive to my needs. They kept me updated regularly. My loan was processed in a timely manner. Very professional and I would recommend Mr. Cooper to anyone.

Robert, the gentleman I put my application in with was wonderful. Walked me through it and it was completed within 24 hours all the paperwork and everything. Chris, who was passed on to, started out good but tended to have a problem reaching me. And then complained about it. I suggested he send me an email to make sure that I was available. I'm not 20 years old and I don't have my phone in my hand all the time. After that conversation and the emails, LOL, things went a little smoother. Closing went very well and we had no hiccups. Then I had a great chat with Robert when he checked that everything had gone well.

By far the easiest refi on the planet. Mr. Cooper team members don't talk down to you - they are so friendly! My refi team made my experience stress free and they completed the process in less than 3 weeks. The loan application tracker is simple to follow and understand what needs to be done.

Great experience refinancing my home. Great communication and everyone involved took time to explain the expectations in each step. Great company, Never had any issues, would highly recommend them. Mr. Cooper was great and all the representatives we spoke to were great.

The refinance process with Mr. Cooper was smooth and seamless. It was effortless on my part. They kept me in the know every step of the way. It was great how they were in constant contact. All communications were clear and concise.

My refinance experience was fine except that Mr. Cooper reported that I missed my second mortgage's payment while I was in the refi process. In July I had received two calls from Mr. Cooper about my second mortgage payment being due. My loan processor told me not to make my payment, because he had requested and received an extension on my payment due to the refi.

It was a great experience as always refinancing my house for a second time. Every member who helped close my loan from beginning to end was very profession and accurate. The best customer service!! Keep it up!

It was a good time to refinance so we got ahold of Mr. Cooper, sent them some paperwork and they fixed up everything. The notary guy had come by, and we signed up everything. It was all pretty smooth an operation. They were real good people to work with and I'm pleased with Mr. Cooper. They set the rate to what I wanted. It went from 4.7% down to 2.8%. That’s gonna save me a lot of money on a 15-year loan and that’s what it’s all about with me.

I have to say that my refi experience with Mr. Cooper was AMAZING. From the first phone call I made to get info, then the refi rep I was transferred to who took the app and then the processor and the person who came to our home to do the closing - ALL OF THEM were phenomenal! It was literally the easiest and most pleasant financial transaction/experience I’ve ever had (and I’m in the banking industry)! I think I was approved within days and we closed like a month later. Everyone was so knowledgeable, professional and PLEASANT. That’s a combo that is extremely hard to come by these days.

My professional representative, Michael **, was exceptionally efficient and very Involved in making this a successful process. Rita ** was also very interactive and was supportive of the process of completing all documents. Michael called after the closing to ensure my satisfaction with the process and again when the new loan funded. He was an outstanding customer support representative.

I have refinanced my home loan twice w/ Mr. Cooper and both times I had a great experience. They are very professional and very nice. They made sure I was comfortable and understood everything throughout the whole process.

Everyone there has been very professional and courteous throughout my whole experience! The process went off seamlessly. I would and will tell people about this great company… And try to use them on any future home buying in my future.

My wife and I had a fabulous experience refinancing our mortgage with Mr. Cooper. The process could not have been any easier and everyone was absolutely professional. I would highly recommend Mr. Cooper for any mortgage needs. They are fair and there to help you at every step. The online document exchanges were super easy to complete.

I recently refinanced by mortgage with Mr. Cooper. Mr. Cooper made refinancing really easy and I am very happy with the final loan. I worked with Eddie **(Mortgage Professional) and Jesus ** (Loan Processor) and they were both wonderful to work with. They answered my questions promptly and made the process very smooth and easy. Thank you!

The entire process was so streamlined and professional. Both agents working with us were friendly, professional and even though I couldn’t see their faces I knew they were smiling back at me. The process was smooth. All information was submitted on a secure site.

Tammy & Tony are amazing. Very proactive communication on expectations. Quick closing! Very smooth. Also, your system is very user friendly to upload docs. Also love the timeline feature. Nice work. I would recommend Mr. Cooper to friends and family.

The first rep I spoke to was not forthcoming on the costs associated with the closing. The only thing he was interested in disclosing was my waiver on inspection. When I started asking questions, he had an attitude telling me that “people like me are the reason the closings don’t go through quickly” or something to that effect. You can listen to the recorded call if you like. I also feel that the costs were excessive. Especially for someone who was already with Mr. Cooper.

Excellent service. Friendly professional staff. The staff helped my loan process go smooth and were available to me all along the way. I can't say enough about them. I highly recommend Mr. Cooper. The process was easy and easy to understand.

My loan processor was wonderful and attentive, and I give him 5 stars. My issue was with the closing. The attorney’s office gave me different info than the attorney, and the attorney was kind of rude. Also, there were issues in getting my loan funded timely.

While the efforts of the pre and follow on loan processing team were exceptional the loan payout process was less than a great experience. Loan funded by the 27th of August. The title company, Vylla, sent a FEDEX package that was dropped on my door step, not sure how long it sat there, with checks for the companies listed for pay off. This was not what was discussed during the loan processing and due to online payment programs it delayed mailing pay offs out by at least four days. With the delays on postal times, three remain unpaid and checks seem to be in limbo. Electronic payments would have been beneficial and direct with no possibility of delays. I see this as a failure since it cost me several dollars in late fees.

Mr. Cooper was a fair and accurate in helping me refinancing my home. They are very professional and helpful in me processing and completing my home loan at a lower rate. My family and I are very happy with the process and have no problems recommending to our associates.

The rep was very willing to help and go the extra mile. He was very accommodating and made sure I understood everything. They kinda came to me and I didn't have to go travel anywhere. I was very pleased.

Parts of the process with Mr. Cooper were a little bit confusing, and parts of it were fine. When this all started, we kind of had a little bit of switching of people. There were some confusing communications back and forth, which made it a little difficult. But once we got all the confusion out of the paperwork, everything went very quickly and well. The people that took care of it and brought the papers here were fine. But I would have preferred five or six pages as opposed to 50 or 60. I would have also liked a little better rate but the terms seem to be fine from what I could gather reading through the mortgage agreement.

Refinancing with Mr. Cooper was a very easy process. Everybody communicated quickly and well. We were always able to reach somebody when we had questions. The timeframe of everything as far as the amount of time that it took to get the appraisers and then the loan numbers and then defunded for the loan was all very reasonable and happened very quickly.

I've had a great experience with Mr. Cooper. I was very comfortable with their reps and their process. From my first interaction with them 'til the end, everybody was professional. They returned my phone calls. Refinancing with them was quick and painless. I feel great about my interest rate and terms.

The Mr. Cooper rep I worked with was wonderful, very professional, attentive and was just very helpful. The application and underwriting were very fast. The woman that he assigned it to was also fabulous. She would call me, check in, and let me know everything I needed. I really enjoyed working with the team there. This is my second time refinancing and they just make the process so easy. I'll be staying a member with them for a while.

They refused to cooperate and not accept my documentation in regard to my payments and changed my account number and routing number in the middle of my loan without my knowledge or the bank's knowledge.

The refinance process at Mr. Cooper was pretty easy. Everything was done by e-signature online. Just had to fill out a few things, answer some questions, and then a few phone calls.

I really like my experience with Mr. Cooper. They were perfect.

The process went smooth. I was able to get a better interest rate. My payment is a little bit higher, but that was part of what we did.

There were a lot of blaming games with Mr. Cooper where stuff was changed in the refinancing and they did not tell us about it. The excuse was, "We sent you a letter." But if we were calling and trying to find out what was going on, it would have been best for them to tell us word of mouth that, "This is changing. You can do this,” and what's going on and what we're gonna do next. They couldn't just go ahead and do something and not say to us. Instead of saying, "We sent paperwork for you," just call us, let us know what's going on now.

It was so easy and the people I worked with were so nice! They answered every question and helped with all of the details and paperwork. It was a lot easier and quicker than I thought it would be. I am really glad that I refinanced.

I dealt with Shelly and she walked me through everything. Every time I had a question, I could call her. If she wasn't there, she'd get back to me as soon as she got my message on her phone. The payment went down a little bit so I was happy about that. I'm also glad that Mr. Cooper was able to take care of the refinancing as quick as they did.

I've had an account with Mr. Cooper for 15 years and so far, so good. When I did my refinance, the rep explained everything and left his number. He touchbases with me.

Everything's been good. The payments went up a little bit but that's because we put a little equity out. That way, we could use it to put into the house and I got to put a roof on the front porch.

Mr. Cooper sent me a notice that I was eligible for a refinance. I called that number and they set the process into play quickly. I worked with a guy named Joel. Since I have no emails, cellphone, and debit cards, everything we did was by phone and he took care of everything perfectly. If you called him, he would get back to you. He's real happy working from home and that kind of gives them the timeline that they can take care of it when they have a spare minute. Whereas, if they're sitting in an office, they're pressured to get immediate stuff done. We closed within two to three weeks. I had a fairly high payment and I chose it that way years ago. We've dropped my payments where I could go ahead and add money into my account. I've been very happy with Mr. Cooper and I have passed their name on to a couple of potential buyers.

The process was smooth. Jerry ** was extremely helpful. I would recommend Mr Cooper to my family and friends. I have refinance in the past and this was by far my best experience. All my questions were answered in a timely manner.

My experience was outstanding. I referred my cousin to refinance her loan who also refinanced her loan. Ryan was the best. He provided excellent customer service. Everyone worked as a team. I was never left in the dark as to what was going on with my loan.

The refinance of my house was a easy process and Kirk ** made it happen quick and simple. Highly applaud him for making the process so easy. Will definitely stick with Mr. Cooper thanks to Mr. **! So glad it has been refinanced and I have a lower mortgage.

Wonderful experience. Anthony ** was my main contact and he was very prompt with answering my questions and guiding me through the process. Appreciate all in helping me complete my journey. I will certainly recommend Mr Cooper to my friends.

It was a great experience! Both Eric ** and Patrick ** did a great job during the process. They both communicated with me very well and answered all my questions in a timely manner. They always keep me updated during the process and they both always displayed a positive attitude and made me feel like a valued customer. I greatly appreciate the positive and no stress experience during my refinance with Mr. Cooper.

Fantastic customer service. Easy as “pie” when applying for refi up to and including closing. We are longtime customers of Nationstar dba; Mr. Cooper. We’d like and suggest to drop Mr. Cooper and revert back to Nationstar. We feel Nationstar is more prestigious.

Our refinance was the best experience. He was so thorough. In the middle of our refi, we changed to take some cash out and Chris worked with us and was able to keep the agreement all the same. Plus it was the fastest closing ever.

We were highly pleased with the exceptional and professional manner in which Mr. Jody ** handled our loan process. He was extremely helpful and informative to direct us to get all the information required. The most important part of securing this loan was that he was always always available from day one to completion. I would highly recommend him.

Our original purchase money mortgage was with Nationstar (now Mr. Cooper). Our refinance loan was with Mr. Cooper. And so we thought that another refinance to take some cash out of our very large equity would be simple. Mr. Cooper put us through a very difficult and lengthy process. First they wanted to know about our "private road." We live in the same gated community we have been in since 2012. Then it was prove where your income source is - I have been retired since 2013 and never missed a payment. They made us show three different ways we were receiving our income, and one of them we had to prove twice. I told them I wanted the money by a date certain - 30 days after application. They missed that date by almost two weeks. I will never use or recommend Mr. Cooper again!

Very nice, courteous and efficient representatives. Expedited loan processing. Resourceful representatives, when issues arose. Representatives were very accommodating for my unique circumstances. And they worked extra hours to get things done. Thank you.

Was hard to contact anyone when questions came up. Did not return emails or phone calls. The original case worker went on vacation and the girl that took his place did not respond to email or phone calls until the end. She did apologize.

Very helpful with all the necessary paperwork. Made me feel very comfortable with doing it on line. It was fast and I was comfortable with it knowing that it was on a secured line. Thank you all for your assistance.

Everything went smoothly and quickly highly recommend. I have been with them over 25 years. Just retired and moved into a smaller home. Very easy payments online and if you call someone will get back to you. Someone is there to help you you speak to a person.

We had a very good experience with everyone involved in the refinance process. From the first phone call to the document signing, there was never a time we couldn't get answers from all involved. We are happy with the lower payment and interest payment.

Just finished refinancing my home for lower rate and cash out. Overall experience was great, Start to finish was about 21 days. Communication was excellent as I had 2 persons to contact if needed; my initial contact plus the loan processor. I was able to upload all necessary documents without endless photocopying or faxing and the online email communication was fantastic as it always let me know where I stood in the process or if anything else was needed. Easiest mortgage process I have ever been through.

This is the second time we've refinanced with Mr. Cooper. They've been communicative, clear and expedite the process well. My only complaint would be the repeated calls asking us to refi even after we were in process or done. Just need to fix the sales system.

The employees at Mr Cooper made this whole process an easy and enjoyable experience. They handled everything over the phone as it was during the Covid crisis, and they walked us through each step along the way. It was approved quickly and professionally. I wish more companies would hire employees as competent as Mr Cooper has.

Mr Cooper is a very professional company and is customer centered. Always ready to help and provide answers to any and all questions. The loan managers will aid and assist in filling out any forms and will stay with you until the end.

I was not as happy as I thought I would be. I was constantly hounded by the representative with phone calls and emails. There was no reason to contact me as much as he did. I was required to send documentation more than once to more than one person. This also was not necessary. I was disappointed the interest rate was not lower. I see all over the internet and news about very low interest rates and mine didn't drop much. If I refinance again I will search out lower rates from another lender.

The two ladies who I dealt with for my recent refinance at Mr. Copper were absolutely top notch - Anna ** and Annie **. I had "put off" my refinance because, based on prior experiences, I thought it would require too much legwork on my part, but that was not the case. These ladies did a fantastic job of making this an easy process for me. They were professional, timely in their responses and a true pleasure to work with. They are a credit to your company!

We have had our mortgage with Mr. Cooper for several years. and have always been pleased with their service. We refinanced recently, and they outdid themselves. Naturally, the rate was competitive. More to the point, the people we dealt with were all knowledgeable, professional, and helpful. The entire process was executed flawlessly.

Mr Cooper has been extremely helpful and reasonable through the entire home buying process and then offered me 2 refinances and saved me hundreds of dollars a month dropping my percent 1.5 percent in the last two years. Great company, no issues, no problems, I would definitely recommend them.

The lack of diligence, accurate follow-up, and proactive customer service was breathtaking. This place is rampant with incompetence and there is zero coordination between the different people you get passed around to in the loan process. I have truly never had such a disaster of an experience with an institution. From application to post-closing, things were a disaster in nearly a dozen different ways.

Great service. Great people. All the team involved did a great job. Did not have any issues that could not be solved with work and time. Did not take too long to get through the process. Right up to closing everyone was great.

Refinancing my loan was just completed, and the reps were great. I've refinanced with Mr. Cooper a couple different times to get a lower interest rate, and they have taken the time to understand what I wanted to accomplish and were able to facilitate those requests quickly. They're easy to work with. They've got the app, so I can do business with them at my convenience. They make it simple for me to consolidate everything that I need to, so it's been great for me.

We did the streamline last month. I wasn’t pleased with the ones that we worked with then. The one that we dealt with first, the one that called and went over everything with us, sometimes wouldn't return my calls. And he didn't call me when he was supposed to when he had updates. I had to call him. Other than that, he was fine.

Everything fell into place. As far as knowing that it was happening and that it was being funded, that happened quickly. While the initial person was in the office, he was on top of it and told me he was on leave for a week and that he would put a couple of people in charge of this account. One was a young lady and some other young man. Nobody skipped a beat. So, something tells me Mr. Cooper's operation is well backed up. They should advertise in the VA publications because so many people have a difficult time with their VA loans. And the way they ran it, you would have never known that to be true. They did it in rapid order, and moved on to the next thing. They did a very good job for me.

I left a couple of phone calls to Britanny over a question I had after everything was over with. But she never got back to me. Ivan answered them and took care of it. I gave them my girlfriend's email, as I don't have one, and then I told them this was only for this and it's not to be used after that as this was only done as a favor, but they kept sending emails to her phone. It got to the point where every least little thing was sent like, “Hi, Bertha. This is Mr. Cooper.” As of now, they finally stopped sending. Also, they sent the check to me for Swiss Colony for $21 and that bill was paid. I called the company and they said I gotta get in touch with my mortgage company. I got Ivan and he said that I gotta email. I told him that I do not have one and the email I gave them was my girlfriend's own and since Mr. Cooper sent so many things to her, she will not do anything email-wise for me.

At closing, there were some documents that were missed. We had to go back twice for closing. But other than that, my experience with them was good and quick.

There was one thing that they did wrong and they said that I was in the house for two years and that's not right. But other than that, everything else went right with Mr. Cooper. The rates were excellent too.

Mr. Cooper offered a good rate. Refinancing was easy. I did most of it through email and a couple of phone calls. The notary came to my home and took care of things. The process was just a couple of weeks. I didn't have a whole lot of time, so if it was going to take a lot of time, I would have not gone through it. But since it did not take a long time, it worked out really well.

For the most part, Mr. Cooper's process was pretty simple and I'm very happy with them. The only thing we had trouble with was the paperwork. They changed a lot of stuff since I refinanced three years ago and we weren't prepared for some of that. But we got it straightened out eventually. Make sure you have everything as far as the paperwork all ready to go. It makes the process a lot simpler.

Everything went smoothly during my refinance and the timeline was good. Everybody was respectful and polite. I was pretty comfortable with everything. When we did it, we got some extra money to pay off some credit card debt.

I worked with a guy named Ricky and asked him how much the settlement would be and he said $2,900. But when I got all the paperwork, I only got $7,800. By the time I looked at all these figures, I only owed 36,000 on my past mortgage and then I was up to 51. That was awfully expensive for $7,000. But I couldn't worry -- it was done. Other than that, everything is going all right so far. Mr. Cooper was very efficient and they were on top of things.

Their customer service support was very adequate when we refinanced.

The process went smoothly and quickly. The only issue I ran into was with the document viewer. Sometimes, the documents just wouldn't load, so they had to send them alternative ways.

The customer service of Mr. Cooper was very good. The only issue was with the people who were coming in to do the signing. There was something wrong with their original appointment, and then they forgot all about the second appointment. I had to call them and they sent somebody else out. The owner of the company came out that night, almost three hours after the scheduled appointment. But everybody from Mr. Cooper was very good.

Our loan rep made the process easy. Everything was explained and we could understand it. It took 45 minutes from application to closing. The whole process, on the other hand, took about three weeks. The rates and terms were pretty good and we liked them. I'm happy with Mr. Cooper.

My experience with them was great. The process was easy. They kept me up-to-date on everything and I felt very comfortable working with them.

Our biggest problem was after everything was done, and following up to make sure that the credit card company stopped their check. But we got things paid off so that worked out good. Refinancing seemed like a good thing to do. It solved all of our problems.

I was contacted by Mr. Cooper my current home mortgage company interested in doing a refinance. They got my rate lower and my representative Peter said there would be no closing cost. When the loan closed on June 6 I had to write a check for $1350 for closing cost, it’s been eight weeks now and my home insurance was never paid for my escrow account for my original loan, I was promised two months deferred Before my next home mortgage payment and that did not happen. I have a payment due the following month! I’ve talked with customer service over six weeks ago and these issues have still not been resolved.

Worse customer service. Spoke to 6 different people and told no worries. Property taxes will be paid on time and if not Mr. Cooper will pay the late fees and my escrow account will not be charged the late fee. Took them 3 months to pay them and they charged my escrow account for the late fees. Now I was told that my escrow account will not be reimbursed. So 6 people tell me the same thing and the lady today tells me that those people were incorrect in telling me what they said. HMMM I call **. Had the same problem years ago with them when they were Nationstar. I wish my original lender didn't sell my loan to them.

Save yourself the grief and disappointment and don't do business with Mr. Cooper. Let me explain. Person's Involved in our Refi Journey: Emily **, Carolina **, Mandi **, Austin **, Eric **. We have been a customer of Mr. Cooper since 2012, when we secured a 30-year refi loan. Our journey to refinance our existing loan began on or about February 26, 2021. Previously, we had shopped around, but a favorable loan rate and loyalty to the company, we chose; Mr. Cooper. We uploaded all the requested documents in a timely manner. (Which many sat in the “In Review” digital box for months) The appraisal on our home was completed on March 2nd. Thereafter, we were conditionally approved.

Mr. Cooper offered good refinancing. The rep on the phone and the one we met with at the closing were both good. The process took about 30 days and everything went fine.

Refinancing with Mr. Cooper was fine. Everything worked within 30 days. When we got to closing, having the notary come out to finalize all the papers was great because we didn't have to go anywhere else. The only thing was, sometimes, even though their system shows you what level of progress you are, I get emails when something needs to be signed and it was less. At first, I didn't quite understand even though it was spelled out for me. But after I got the hang of it, then it was no problem.

What I did was I transferred a loan that was in my mother's name to my name. She passed away. However, Mr. Cooper wouldn't let me just switch it over. They said I had to refinance it. When I get emails from Mr. Cooper telling me there are no documents in my account, I usually get the email before the documents for my account. Other than that, everything went pretty smoothly. I was hoping the rate was a bit better. But it's a lot less than what my mother was paying.

I was hesitant to refinance due to a bad experience with another lender in the past. Mr. Cooper couldn't have been easier to work with. Very easy to upload the needed documents, even our trust documents went smoothly. We closed much faster (more than 2 weeks) than expected. Great job!

I was very please with the refinancing of my house with cash out. It was quick and easy. No complications. I would recommend anyone to go thru this company. They were very kind and answered all my questions even ones that asked several times.

The reps were excellent, and they always got back to me quickly. Since refinancing, I have a lower interest rate and a lower house payment. All in all, I'm extremely satisfied with Mr. Cooper's business.

We bought our house in October 2019. When the pandemic started we put our mortgage in forbearance-that was our first mistake. Getting it out of forbearance was almost impossible. The amount of time I spent on the phone, emailing, in tears trying to get someone who knew what was going on-surprise-nobody does. I do not blame the customer service reps-but the company is a joke, I have no idea how they are in business, and if they respond with the canned line of "I cannot express my sadness" to my review I may puke.

The loan folks at Mr. Cooper were very professional and knowledgeable, no complaints there at all, at least with the two that I dealt with. The total turn around time from the start of the loan application to the final conclusion was way too long, in excess of 3 months. The major delay was because of the Home Appraisal being way off and the appraiser coming back and still getting the figures wrong! He even took a copy of an appraisal that was completed in 2009 on our property and ended up basically copying that appraisal. The 2009 appraisal was completed prior to new siding, new windows, new doors and insulation. The final figure was the same as the 2009 appraisal even when the housing market is up 15-20% from 2009. I personally worked in the financial world for over 45 years, completing home values/ repair figures etc. so am very well aware of the prices of homes. Thanks much. Hope you have a great day.

My recent experience with utilizing Mr. Cooper to refinance my VA Loan, was very memorable. Everyone that I dealt with during the extremely short process was a pleasure to deal with. The main loan officer answered all of my questions, and ensured that I was comfortable with the process as it carried on.

It was quick and easy. Mr ** and Ms ** were very helpful. Everything was spelled out in detail and had no problems with the process. Talking on the phone was a pleasure. If I had to do it again you will be my first choice.

I refinanced my home load through Mr. Cooper. The process was extremely simple. They basically took care of everything and sent it to me for review. I will certainly be saving money just like I was told. I highly recommend Mr. Cooper.

I want to highly commend Geoffrey ** and Helene ** for their outstanding services in helping us to refinance our mortgage. They were extremely responsive to our questions and attentive to every detail of the process. Highly professional and exceptionally helpful from the beginning to the day of closing. We were so pleased how they had made it so easy, guided us through the whole process, and set up a system that was convenient for us to accommodate our work schedule.

Mortgage team was on top off everything throughout the entire process!! Made it very easy to get done fast! Downloading all the forms at any time of day helped tremendously. Notary came right to my house to finish at the time of day I needed due to my schedule.

Prompt, cordial and excellent costumer service. We couldn’t as for a better team. And I love their app which makes everything a breeze.

Mr. Cooper got the refinance done so quickly and kept the nonsense to a minimum, as far as asking me for all sorts of things that most refis do. However, I made my first payment and they sold my mortgage to somebody else now, already.

Clay did good, but the loan thing was a pain. I got good credit. I made copies of my paycheck and my W2 form and sent that in. Two days later, I got paid, then two days after that, they said, “Oh, can you take and fax me another pay stub?” I said, “What? You just got four of my other ones.” “Well, we need the recent one for State of Ohio.” I said, “Really now? Okay.” After we finally got that straightened, everything went fine. With the lower interest rate, I’m saving 200 bucks a month and that’s helped.

I refinanced because the payments are lower. The rep was good and things went smoothly.

The reps excelled at their jobs. They were very formative and they answered all our questions and made sure we understood the process completely and totally. The refi lowered our monthly mortgage, and we're gonna pay off our loan sooner than expected.

When the rate changed, Mr. Cooper sent something in the mail, so we went ahead and did it. On the initial call, I got somebody quick, but the communication was a little difficult after that. We were waiting for weeks and weeks to hear back from the loan person and she never got the message because of the new phone system. We had to restart again. If Mr. Cooper is having major transitions from something to another, there needs to be a backup plan in case things don't go right. Even with that though, our experience was still good. The lower interest helped our payment come down, and we'll be able to pay the loan off sooner.

Recently, we refinanced to eliminate the private mortgage insurance and we were able to do that. Everything was great, and there was not a lot of hassle.

I had a great experience with Mr. Cooper. They had good rates and the reps were very professional and helpful. They exceeded my expectation. Everything went smoothly. I would highly recommend them.

I've tried in the past to refinance. But this Mr. Cooper agent, Kyle, was different. He was more clear and was very good. The process with Mr. Cooper has been fine.

An absolute cluster F of a company. We started our refinance process 91 days ago. We were approved and locked in for a 15 year after the initial application and we paid for a $500 appraisal. The loan went into the next step and we were given Delilah ** as the account manager. Delilah "lost" our paperwork and the loan sat for over a month. When things were set again she cut all contact but I kept getting emails wanting me to sign new loan documents. Each week I got a document with a higher interest rate. After I called her out on it, no emails or calls were answered and that includes emails from Ernest the loan officer we worked with. I now have to pay for another appraisal as we have finally started the process over with another company. I'm not sure why I gave them so long but I would never recommend them. Worse than Wells Fargo.

They were excellent, answered all my questions and made the refinancing go really smoothly. I'm very satisfied with the whole process.

The rep of Mr. Cooper seemed to be very friendly. The refinancing was very short. I just wish we'd been closer together. Sometimes, it seems like, "Oh, dear." And to top it all off, I have a new phone and I don't really know how to work it yet. I wish I had time to do that. I hate calling anybody because I either don't get anyone on Tuesdays where I can move it on.

I spent $30,000 in yard work and having my house painted from what I got from Mr. Cooper. Oscar and Edgar, the reps, were amazing. When I had questions, I could call. I left a message and I was immediately called back. They would answer it. I'm one of those guys that like to complain and I don't have one. Oscar and Edgar were awesome, great, honest and nice to talk to. They could not have been any better, kinder or more informative and I couldn't have asked for a better experience.

My experience refinancing my home mortgage with Mr. Cooper was top notch. The process went incredibly smooth like a well oiled machine, The entire team was highly knowledgeable and professional from beginning to end and went above and beyond in their efforts to service my loan. I would definitely recommend Mr. Cooper to a friend.

The two gentlemen I did most of my interactions with seemed very professional and related very well with me. One of them went through the processes before we went through them. If I had any questions, I could ask it.

The rep was very punctual and the paperwork was right on time. She was very professional, nice and efficient. The application process wasn’t bad at all and everything was handled to my satisfaction. The entire refinancing process with Mr. Cooper was good and we got what we asked for. Also, it was fast.

I will never again refinance my mortgage with Mr. Cooper. It was a nightmare. My taxes were due June 1, 2021 and were not paid during the closing and after a lot of calls, and emails it was done about a month later. I was put through a lot of different feeling this past month. The staff at MR Cooper need more training on how to help customers more proficiently. Even my escrow acct balance was figure out wrong, and my mortgage will increase in just two month, that's pathetical. I was given Escrow money back. That should have been left in my account to cover the gap. I had a very bad experience all around. Never again!

Everything went great with the rep from Mr. Cooper and I had no problems. If she didn’t know the question offhand and she had to research it, she got back to me through email. When I did the application, I called and they filled it out. It was simple. I streamlined about six months ago and now, I re-did another one. So, I was able to drop my interest rate lower. People should give Mr. Cooper a try. The reps were friendly and were able to help me.

I was calling to get some additional paperwork and the young lady with who I was on the phone brought the refinancing up. The agent went above and beyond, always explaining things and constantly calling me and giving me updates. It was very smooth, quick, and well done. I was able to pay off some bills. I would recommend Mr. Cooper.

I've talked to Morgan and Richard several times throughout the process and they were hands down the best I've ever dealt with. They were very attentive, on point constantly, they called me, they told me what they needed from me, I got it right back to them, and from the time we started till we had the refi funded took about two and a half to three weeks so it was super fast. It was an excellent, above board, and top-notch experience.

The Mr. Cooper rep was great. He was very pleasant. He went over everything, answered all our questions and seemed very knowledgeable. Since refinancing with them, our payment went down. We went a month without having to pay a mortgage payment, that was nice. I think in the long run that we're going to benefit from the lower interest rate.

Our loan was sold on the house and it was sold to Mr. Cooper and we've had nothing but pleasantness through them. They sent us something about refinancing and that's when we started the process. We got a call from a guy named Josh and he said we could lower our interest rate if we wanted to pursue it again so we did. They answered all of our questions. They contacted us quite frequently or if we had any other questions to please let them know when they would handle it. The process took about two weeks. We refinanced last year so they had all the information. They needed some stuff that we updated and it went very fast. They explained everything to us and I actually learned a lot that I didn't know about it. The attorney that came out to do the closing was awesome too. The refinance lowered our payment quite substantially and so it's been a wonderful experience.

The rep from Mr. Cooper was very professional, precise and got everything done in a timely manner. Overall, it was a good experience. The application process was a little long but that was to be expected. There was a lot of paperwork. But other than that, everybody was helpful and got us through their process expediently. They guided us through everything that we're supposed to know to make sure we understood everything.

I liked the friendliness of the representative and the ease that I had with the refinance. It was very clear, understandable, and made easier by him guiding me through the process. I was able to gather together all the information that Mr. Cooper needed. We got a lower interest rate than we had before. Also, because of the time of the month that we refinanced, we were able to skip a month, and so our next payment isn't due until August 1st. People should reach out and do their refinance with Mr. Cooper.

Every time I call Mr. Cooper, they were always very helpful. I will do business again if I have to because I enjoyed doing business with Tessie. She was very good. She said, “You know what? You're gonna have to get a couple of credit cards. You have to build up your credit.” She helped me know that. I went and got it, and she helped me out with it. She explained detail-by-detail. If I didn't understand something, she explained it to me. If anybody asked me, I would say go to Mr. Cooper and ask for Tessie because she was very good about everything.

Steve and Joe were really great with me. Anything I wanted, they were very helpful. I didn’t have a computer, so we did it another way through the phone. They knew what to ask and knew what to get. They even followed up on it too. They told me that the refinance was at 11 years to pay off but I could do it at 15. I asked what if I pay these bills off, or if I bump up the payment, and how much more I would have to pay it off in 10 years. They said that I would have to give another 475 a month and I could do that. They said it would take five years off that loan and so we did it. I just have to pay a bit more money out of my pocket but that’s okay. Everything was done great. I have a friend that I work with who has his own mortgage and paying really high interest. I told him to talk to Mr. Cooper and see what they could do for him.

I've done a lot of real estate transactions and the refinancing with Mr. Cooper was all done through the online portal, which was super easy. They were also cheaper.

Mr. Cooper's interest rate caught my attention. When we refinanced, they gave me a good quote. My brother refinanced too and he didn't like the experience that they had because of the customer service, but I did. It was professional, well-mannered and the guy came to us.

I'm trying to refinance with another lender. Underwriting flagged the application because my current Mr. Cooper statements show "forbearance". I called Mr. Cooper, the account is not in forbearance, never was. They gave me an explanation that it's actually just biweekly payments and is normal and can't be removed. Went back to the underwriter and they said no way, no how should the word forbearance be on any statement that isn't in forbearance.

I usually dread doing things like refinancing but my daughter had refinanced with Mr. Cooper and she told me how easy it was. It was part of the reason why I did it too and I was able to get a lower interest rate and knock some years off of my loan. I was having a little bit of trouble sending them some of my stuff through email and the reps were able to show me how to do it a different way so they could still get the information. They were easy to work with.