Mr. Cooper Reviews

We've been using Mr. Cooper for some time, and everything was fine. The loan process took a month. It was off and on because at the time, we were in the hospital with my daughter. So, we were not responding right away on all of the, "You have to sign this. You have to write this." It was taking time for us to prepare everything. So, the process could have been less than a month.

This loan was great, we did everything as requested and the time it took was great. We would do it again if need be. The agents helped us doing what had be to done. We are not computer savvy so all help was great, hence Keona **, and Christina **, and many more pros.

Mortgage originator Alexandra ** could not answer my questions from the beginning. Had to talk to her manager to get correct answers. Richelle ** - loan processor was friendly but also unable to answer all questions I had in a timely manner. Once the loan closed I've received 4-5 emails from Mr. Cooper saying my closing documents had changed. But no detail on WHAT has changed. HOW DO YOU CHANGE CLOSING DOCUMENTS AFTER CLOSING WITHOUT DETAILING THE UPDATES TO THE BORROWER???

Great job. I have a very busy work schedule and cannot always answer phone but the people at Mr. Cooper were very understanding and stayed with me. Great team. Everything went very smooth. Thanks to all for making it all come together.

What a fantastic experience with Cooper representative. Fast, respectful and knowledgeable. A lot of teamwork that makes the flow of the work run like a well oiled machine. Each representative not only understood their specific field, but had the knowledge that overlapped into each team member's field. Through the process, you always knew there was someone right alongside of you to help even on the smallest detail.

Mr. Cooper's organization helped me and my hubby refinance our home. Everyone that we dealt with was professional, except one person who tried to steal the closing process and ultimately commission from Jason who was helping us all along...it was terrible having to experience this. We stood up for Jason to ensure that our case was directed to him so that he would get the commission that he worked for. Again although the process ended the way we had expected it to, it would've been nice to know how many "hands" or people would be involved. We heard from like 4 different people, representative of each step in the process. It would've been nice to know what was coming next each time.

We had our original mortgage with Mr. Cooper. We refinanced through them and got a better rate. We had no issues.

My Refi experience with Mr. Cooper was very good. They held my mortgage and suggested a refi to get a better rate. They were easy to work with and communication was regular and clear. The whole process was positive and went very smoothly.

Our Processor, Katie **, was VERY thorough! On top of every little detail! Nothing happened with the process that we didnt know about, and we were informed of everything we needed to do on our end, was explained in detail and why it was needed. A snag in our clear title was easily cleared up because Katie was able to provide every detail of the snag. Thank you for the opportunity.

I contacted Mr Cooper about a refinance. While making my payment one day. Got a call back later that day from Joe **. He & I discussed my options & came up with a refinance that fit my needs. The process was simple with the loan tracker. Uploading my documents as I found them & as needed was very convenient. Overall very happy with the whole experience.

Very easy and friendly. Everything was a great and easy experience. It was also very fast and timely. Could not of done everything without all you nice people. Thanks very much. Everyone was great and easy and helpful. Could not ask for better people to work with on everything. Great company.

I have always had a great experience with Mr. Cooper especially when I have questions as a first time home owner. The refinance process was also a lot easier than I thought. Please keep up the great customer service. Thank you.

Fantastic experience refinancing with Mr. Cooper/Nationstar. I couldn’t be happier with the process and service from start to close. Good Job! Bob was amazing and friendly. I give the whole group we worked with 10 out of 10!!!

My loan officer, Krystal **, was outstanding! Knowledgeable and had a great personality. She did a great job explaining next steps. I would use her again as my mortgage loan officer. She made the entire experience a positive experience. Without her I would not have refinanced with Mr. Cooper.

Current policy to send a payment by check mailed to me made out to creditor for me to mail to creditor is undoubtedly costing customer unnecessarily and making Loan Star and Mr. Cooper money by delaying payoff by one month is a stifling stressful policy.

I called to check finance rates, by the end of the call, the refinance had already started. Within three weeks we were signing our new loan. It was the easiest house loan ever! Everyone was polite and helpful. We are telling everyone about Mr. Cooper. They are the most approachable best mortgage we have ever had, they helped us save thousands on our home loan.

Mr. Cooper has been nothing but great. All the employees assigned to my refinance were really easy to contact. They answered any questions I had, no matter how miniscule. The website is super user friendly. It shows you exactly where your money is going. No need to wait for the yearly report. I recommend Mr. Cooper to all my friends.

Mr. Cooper purchased my mortgage. Now, I refinanced because of the low interest rate. Everything was great. I have no complaints.

Mr. Cooper bought our old loan a couple years ago. One time we got a paper in the mail about our taxes. It always comes out in the escrow. I called Mr. Cooper and Daniel answered the phone and he checked on it and told me to disregard it. They pay that and it comes out the 1st of November. I started to hang up and he said to wait a minute as I qualify for refinancing and that they've been sending me things in the mail about it. I told him that we don't want to refinance. Then he said, "How would you like to get rid of your old loan and pay off a couple of your other bills?" And I thought, "Yeah, right." He kept talking and talking and the next thing we knew, we were refinancing. He got me in touch with a mortgage professional and that was just within the week.

Mr. Cooper could give me a real good percentage. I dropped it down over 5% of my interest and then from 16 years to 10 years, I have it all paid off. As far as the process, I'm not much of a computer man, and everything went by electronics but we got through it okay. Everyone I talked to was great. They answered all my questions, and they were very helpful. I'm feeling very satisfied.

Great experience. Both Tom and Jeanna were very professional yet friendly. Always returned calls promptly and explained things thoroughly. The whole process went very smoothly and was earlier than anticipated. I would definitely recommend Mr. Cooper as a mortgage lender.

We refinanced our home and our mortgage was sold to Mr. Cooper. My experience was great. The process was easy. It was right around 30 days from start to finish by the time we closed. The loan officer did a great job and was very easy to work with.

What mortgage company calls you and tells you they want to save you money? You can pay less per month and have the loan paid off quicker said Jesse, our loan consultant. And that is exactly what happened. We are paying about $300 less a month and will have the loan paid off 3 years faster with the refinancing. Also, loan processor Bhret, was great. He kept us informed and the process took about 10 days. We closed very quick to ensure we got the best rate. We love Mr. Cooper!!!

I'm happy with Mr. Cooper. It’s been so long when I went with them but as I recall, the sign- up process went smoothly and it was great dealing with the reps. I recently refinanced with them within the last month.

I worked with two gentlemen and it was a quite pleasant experience. They made sure to keep me updated throughout the entire process, with email, texts, I would get an email or a phone call every time the refinance process went to the next step.

I'm so glad that I talked to Dante ** to refinance my mortgage, he was very efficient and help a lot, same as Jiry **. The process was quick and they are nice and friendly, glad the Mr Cooper has such a good employees. Thanks for all your hard work.

My experience was fantastic. The people who facilitated the refinance were excellent. Their knowledge and professionalism was a comfort going through this process. The attorney at closing was pleasant, friendly and knowledgeable. The total experience was streamlined and easy. Utilizing the website made things even easier.

From beginning to end I had excellent customer service & exceptional processing time from start to finish. All of my questions & concerns handled swiftly and correctly. Did not occur any problems or setbacks. Smooth sailing & rewarding. I Love Mr. Cooper.

My mortgage was first assigned to Mr Cooper when I was having trouble paying my mortgage due to a divorce. I had learned not to expect much from debt collection services, and anticipated that Mr. Cooper would be similarly difficult. On the contrary, however, my entire experience with the company has been outstanding. I refinanced with them a few years ago, and it was an easy and smooth experience. When I lost my job because of Covid, they were fantastic about allowing me to take a hiatus on paying my mortgage, and I have just finished another refinance that net me some money for needed repairs, as well as reducing my interest rate and my monthly payment. I have really been impressed by the people that I have spoken with at the company and am happy to have them as my mortgage holder.

My mortgage refinance experience with Mr. Cooper was awesome. The loan representatives were patient, helpful, and proactive. Plus things were going so well, I actually forgot that I was in the process of refinancing because the representatives at Mr. Cooper were doing all the work. I couldn't be happier.

The reps I worked with were all great. They first told me it would close in 45 days but it was 18 days. I lowered my interest rate by about 3%. I was very satisfied with Mr. Cooper.

We just closed our refinance with Dang at Mr. Cooper. He was amazing. He answer all of our questions and provided us with The best customer service he could provide. I would recommend Mr. Cooper to anyone is looking to buy a home or refinance their existing. Thank you for all your help. Really appreciate it.

It was the smoothest and fastest refi I have ever done. Very seamless. Jessie and Camille were very helpful and kept me well informed at all stages. Everything was completed online except the final signing and a Notary was sent to my home. Thank you Mr. Cooper.

I had a great experience. I got the necessary adjustments without extending my loan and was very happy with all steps of the process. My interest was lowered enough that even decreasing the loan a few years my payments were still reduced.

Everybody I talked to was very good. They were all very helpful and very patient with me and I appreciated that.

Working with Mr. Cooper is effortless and efficient. I work full time, while keeping a household together. I have refinanced twice now and they have done amazing work! Their mobile app is my saving grace for keeping up with my mortgage, keeping tabs on my area for pricing, and keeping me organized. I am grateful to be their customer and I highly recommend their company!

Mr. Cooper has always, helped me to keep everything going right, even with the pandemic going on. Thank you so much, for your help. Ronald **. All the guys, and gals, have always helped me, regardless of the situation. I feel like I can always, depend on help from them. Thanks for your help.

Refinance was dissatisfying as we were told that we were getting a certain amount of cashback and it was $4000 less than what we were told. When I addressed it I was ignored. Every effort is made to get someone to refinance and then when you get us to buy in it is a bad experience. If I refinance again I will not use Mr. Cooper!

Lucy and Lynn were prompt and excellent. Process was easy. Everything was timely. Emails and calls were addressed promptly. Have been with Mr. Cooper for years and plan to continue. All went well without a hitch. Keep up the good work.

Worked with Luis ** and he was very polite and helpful. I had problems on my end getting him everything as we have a new copier/scanner, but we did manage to get it done. Very fast and efficient. All in all, very easy and good experience.

Mr. Cooper's refinance department did a wonderful job in getting my refinance done. Caleb is a great asset to your company and showed a great deal of professionalism and patience in making sure that everything was done correctly and in order.

Olivia ** was outstanding! She communicated well and kept us informed throughout the refi process. She is very friendly and customer service oriented. Great job! Would definitely refer a friend to Mr. Cooper and Olivia **. Thank you very much.

The underwriting process with Mr. Cooper took about two weeks and the communication was smooth and easy. The reps answered all my questions when I had them and volunteered information that I didn't know enough to ask.

The process with Mr. Cooper took about 12 days and it went extremely well. The reps David and Aaron, and all the people I worked with were most efficient and excellent. I called them my friends. I was very thorough with my questions and they had answers as if they had anticipated them.

Everything with my whole refi that I did with Mr. Cooper on my roof has been super easy. All the people were friendly and tolerated all of my questions. They answered my questions, explained things to me and kept me in line with continuous emails, so that I could read for myself and have a copy for myself of everything that was ongoing. I always knew exactly what was gonna happen and when it was gonna happen. I’ve given Mr. Cooper's name out to several people that are in the process of also having to do this whole roofing thing that's going on with everyone, especially in my area. I told them they should contact Mr. Cooper and talk to them about doing their financing. It has been great with Mr. Cooper. I have no headaches, nothing was upsetting and nothing that I was in the dark about nor I got angry about. It's been perfect and it couldn’t have been better.

Mr. Cooper contacted me saying that we were eligible and connected me to a mortgage professional who discussed all the details. By refinancing, we have a lower interest and it's for less amount of time. Our payment even dropped a few dollars. It was a wonderful experience. Everything was great and I couldn't have asked for it to go better or smoother. I would do it again in a heartbeat.

The rep I talked to was very nice and helpful. The refinancing process went very well. I've now got money in my savings account, which is handy. My car is paid off. The one bill that I had was paid off. I will have more money on a monthly basis that I didn't have before. My experience with them was very good.

Their website does not work correctly when you try to do principal only payments, or when you edit your auto payment. That would not be too much of a problem if they were able to fix their issues over the phone. In fact they do, but they charge you a fee for making the payment over the phone, even if you tell them that the reason you are doing that is because the website did not process your settings correctly. Even more, the representative will try to convince you there is nothing wrong in the website. A shame.

They were wonderful about the whole thing. They talked me through the whole thing and they were really great people to deal with. Refinancing my loan with them is gonna save me a little bit. I would really recommend anybody to deal with Mr. Cooper.

My experience with their rep was good. I was also able to do everything online so it was easy.

The first time I tried to refinance, it was very poor. I would have seen that to be different because at that time, the interest rates were much lower. When I called Mr. Cooper to get my information on refinancing, they put me with a guy in Dallas and he sounded like he had just returned from a late night at the bar and he was waking up from a drunk sleep. I quit the process because of the way the guy sounded. I tried to call him back with more information that he was needing for my husband. But he never called me back.

I was wondering about some of the different programs, and I wanted to get it from Mr. Cooper themselves. I called them. The guy said they're doing this fast track refinance thing. He said, "It'll lower your payment a couple $100." He was great. I was a little leery at first of the hidden costs and I had a lot of questions. He walked me through all of it. So, I was really comfortable of what I was doing. The refinance did drop my payment down a quarter of a point. As long as the program is still in effect, they told me, "Wait six months and start the whole process all over." I'll make another $25,000 off the end of the mortgage and drop me down in complete half point end of the year.

The process with Mr. Cooper took a little while to begin and they had me turned down with the first time through. Then, a different person called me and they got it through. It would have been easier if they told me what I needed to begin with instead of coming up with something else at the end. They didn’t know what my total situation was and they didn't ask either. I gave them the information that they asked for and then, they needed a little bit more after they got it. So, they didn't have quite enough information, to begin with. I had to go down to either UPS or the fax store down there three different times to fax stuff to them. But I didn’t have any problems with Mr. Cooper and everything went through fine.

I refinanced once before with Mr. Cooper. I was in need of money, so I called them again. The refinance process was very simple. The first rep I dealt with was fantastic. The second one stepped right in and took over.

I'm happy with them. They've reached out to me about refinancing to get better rates.

The rep who worked with me during the refinancing, Jody, was very courteous, professional, very knowledgeable, and very helpful. Any time I would call him, he would answer me promptly and he was able to fulfill my refinancing needs. He put all the options on the table and I was free to choose which one was comfortable for me. Whatever they told me was what I received. I have reduced the life of my loan and I'm gonna save some money in the long run because I was able to get a lower interest rate than what I was paying.

Everything went fine with Mr. Cooper and Jacob was very good.

The refinancing process with Mr. Cooper was quick and easy. The rep was wonderful and everything went smoothly. I'm very satisfied.

The refinance went very smoothly. We got online and started the process that way. A gentleman then called us back and Mary finished up with us. Everything was over the phone or on the app and everything went really well. I got pretty decent rates. It wasn't the cheapest but I felt that if you're with Mr. Cooper, it was worth it.

I had a great experience working with Jay ** and Casey **. Casey was in touch with me on a regular basis and returned calls immediately. So pleasant to work with. The whole process was fast and easy being able to everything online.

I am being reported as delinquent when I did all I was supposed to do when I tried out the forbearance option you were offering. I am being reported as 30 day delinquent with the credit agencies. I need your company's help in removing the false late payment reporting and your company is dragging their feet in clearing this issue up. I am so dissatisfied with Mr. Cooper.

Mr. Cooper bought my loan and they lowered my interest rate by 1.5%. I was thinking at the beginning that I didn't wanna deal with this right now, but it ended up being pretty easy. I didn't have to do much on my end, so that made me happy.

Refi'd before-no problems-everything was as initially stated. Refi-man who took my info never called back, never checked with me, never answered numerous calls-finally, found someone two months later who said that man had been fired; asked why didn't replacement call me. Refi'd again same info-lower interest rate, one month's regular payment then a free month - charged 700 extra at last minute-LOAN COSTS- never refi'ing with you again.

We are very pleased with the handling of our new home loan. The loan was handled in a very professional manner. Everything was completed according to schedule. We will recommend your services to friends and family. Thank you to all the team members involved. Greetings.

I had a mortgage with Bank of America, before Mr Cooper acquired the loan somehow. During the Pandemic I took the option offered of a Forbearance Period with Mr. Cooper. Nine (9) days prior to the end of the approved Forbearance Period, I discovered a lock box had been drilled into my home with a view to preventing my access. I requested it be removed and my home repaired - but they continue to refuse to do that. At the end of the Forbearance Period, I provided instructions to continue with the loan repayments. These requests have been ignored. I've since been reading a lot in relation to the way Mr Cooper operates to feel the need to warn others.

Alia kept us up to date. And from the time she indicated that something would happen, it happened. Even the person that did the appraisal indicated that Mr. Cooper was so organized. Everything got done. It was amazing.

I couldn’t have asked for anything more from all the fantastic people who I encountered! The whole process was painless, especially the convenience of uploading all the documents and being able to sign digitally! Your system and your people are terrific!

Mr. Cooper got the ball rolling and had my application go on quickly. They were able to pull our credit. Joseph, the rep, was very professional. He took the application right away and asked the right questions. I work in the same industry, so I knew what he was talking about when he asked. Also, the processor always responded to our questions and answered all of them quickly. However, I don't like the new application and I wish our appraised value was higher. I purchased homes before, and this was a straightforward experience.

I contacted Mr. Cooper, who I already had my mortgage with. I was interested in taking advantage of the lower rates plus I wanted to shorten the term of my loan. I was able to drop from 5% to 2.5% and from 30 years (3 years paid) to a 15 year. I was also able to complete, all the way to funding within 2-1/2 weeks. Awesome!

I cannot be more thankful to Jonathan ** and Eddie ** for handling our situation in such a positive manner. The experience was the best I've had ever...never felt like I was asking too many questions or seem to bother them like so many people in that field tend to do. The outcome was a life changing event and I have them to thank for it. Thank you guys, you're the best!

I recently refinanced my home loan with Mr. Cooper. I am grateful to have connected with Matthew **. As the loan consultant, Matthew answered all of my questions and made the process so seamless! He never made me think that I was asking too many questions (and I asked a lot of them). Also, Tamika assisted with the documentation process and she was also wonderful. I am very happy with this process!

Both loan specialists we worked with were amazing. They were easy to contact, answered all my questions big or small, and worked very well together to have the whole process run smoothly. They returned calls promptly and the whole process was quick and painless.

The Mr cooper team made my refinancing simple and easy to close. Angelina ** is the best loan officer, she explained and took the time to walk me through. My loan close in exactly one month. I am super happy with the loan.

We were pleased with professionalism of Mr. Cooper. Being a current customer, we knew their track record. We were very happy with the entire process, from start to finish. For those looking assistance in a re-fi, we will point them in the direction of Mr. Cooper.

This refinance was handled in an extremely professional manner. Both of your representatives that I dealt with Zachary ** and Tanya were extremely efficient and a complete pleasure to deal with on this matter. Information was gathered proficiently and with the use of docu sign made this process so easy to commence. Timelines given were accurate. I have nothing negative to stay about this entire experience.

I've had four other houses in my life and home loans. So, I was a little apprehensive because I didn't want to go through refinancing again because it’s such a pain. But after I called and spoke with the loan representative, they have a way of activating a loan site and it tells you what paperwork they need. So, you don't even have to contact them. I wanted the mortgage to go through obviously, so twice a day, I checked on the website to see what paperwork they needed and it was so easy and nice. I was very impressed at how well the explanations were and how much the reps helped me through it and made it painless considering I'm borrowing as much money as I did.

Initial contact with loan person was wonderful. Once transitioned to mortgage processor, went downhill, would not return calls or emails. Finally requested a new processor, then process smoothed out. After refinance processed, called to ask a question, was asked to not hold and would keep place in queue and would call right back. Right back was 3 hours later. I finally called back on my own and received my answer. Web site for payments is not intuitive and needs some work as well.

** and ** were very helpful and gave great customer service and expedited my two loans efficiently. Whenever I had questions or concerns they were there to answer and helped me to understand everything that was going on. Appreciate these two guys!!

I could write a book! Mortgaged processor ignored my calls. The title company was THE WORST! Rude and nasty. Almost kicked her out of my home, and when I complained-I wanted the deed to be written up a certain way, it took 2 months to get the paperwork and I’m so not sure I can use it to get it recorded.

The refinance process. Went very smoothly. My contact people Selina G. And Haiyen ** were very efficient. They stay on top of everything that needed to be completed on my side with professionalism and with great communication skills! Thank you for a non stress process on a timely basis!

Our Experience, past and present with Mr. Cooper has been fantastic. We are very satisfied with the customer service with Mr. Cooper!! They were very helpful, understanding and patient. The process was smooth and worked out so well for our new payment.

I recently remortgaged my home to take advantage of the much lower interest rates. Everyone I had contact with were knowledgeable, professional and assisted me with every detail. Brad ** and Thuy ** were a pleasure to meet and work with to accomplish my refinance. As an older person, they both walked me through the computer programs, making the process so simple, compared to years past! Thank you!

The agent was always responsive and helpful; however, the process took way too long. We close over 30 days late. Although this was out of the control of your agent. It still isn't 100% complete as a required payment to a debit has not yet been recorded, that is over $6000 not accounted for.

Mr. Cooper did a great job in the refi of my home. They were responsible and knowledgeable.. It is not their fault that the paperwork is unbelievable, but they did their best to walk me through the process. I had another loan with them and I was very pleased. They have a great website so you can monitor your loan payments and reserves.

Dealing with the rep from Mr. Cooper was very good, straightforward, professional and easy to understand. My husband did most of the negotiations but I was around. We closed within two weeks of beginning the process and we were very pleased with the rate and terms. We're telling our friends and family that we're very happy with the service.

Needed to make some changes in our home loan and Mr. Cooper was awesome. So glad we chose to stay with them. Got such a great rate and everyone was so great to work with. We even were thrilled with the notary they send…she deserves compliments also.

I have been s customer of Mr. Cooper for a few years & have enjoyed doing business with them which is why I decided to refinance with them. I greatly appreciate the assistance, direction, & guidance of their staff who helped me throughout the entire process. They were informed in all aspects of the refi process, responsive to my questions and concerns, and they kept me aware of matters I needed to address. Throughout the entire process they were professional & courteous, Their sense of business & customer relations was great.

I asked some questions from the rep from Mr. Cooper and I was given some answers. I got a formal quote and then, we moved forward. The process was as expected and it didn’t take that long. The rate and terms were as we wanted. It could’ve been a bit less expensive but it is what it is.

Refinancing with Mr. Cooper was smooth and easy. It took a total of four weeks and it was an excellent experience with the reps.

Mr. Cooper team was great. The team was friendly, outgoing and stayed in contact with you throughout the whole long process and made it a great less stress feeling. It was a pleasure working with the team. I want to thank Mr. Cooper team for all the hard work and will recommend them to anyone I know who is looking to purchase a home.

Kevin did really good. He answered all my questions and handled business. Mr. Cooper did a great job and got me a good rate and made it easy.

You don't have choices when your mortgage company selling your loan to another company. You are certainly at very bad luck if this company is Mr. Copper. For twice this year, they missed two Escrow disbursements. The emails sent to the company got no responses. Phone calls have been put on waiting forever. The issues have not be resolved.

There have been many frustrations along the way with my newly transferred and with my now updated mortgage but the people I talked to (Max and Justin, in particular) were very patient and helpful! Initially, there was a mistake in the transfer of my mortgage from another company to Nationstar (who bought them out) sending me messages that this house was not insured. After contacting my insurance agent, I thought it was all settled but then I had to pay it again... and then it was refunded when it was discovered that it had already been paid by the previous mortgage company.

Mr. Cooper currently had a mortgage on my house and I gave them a call after I started seeking to get a rate reduction and talk to other brokers. From the time we talked till we got it done was three to five weeks and my new rate is fine.

So quick and painless!! Everyone we worked with was wonderful. So professional and both sides of the mortgage were done so quickly. I would recommend to anyone. We even hit a snafu with hurricane IDA and the mortgage was still closed by the end of the month. They were awesome.

I've been with Mr. Cooper these years and everything had been great. They had low rates and I asked to see if I was qualified for a refinance. I wanted to clear up some debt so I could have one deal. I started with Chris then I was juggled around. The ball was dropped once I left the Chris who started the loan and I was turned over to some person named Alicia who was the loan officer. She just kept on pushing me around and out the door and back telling me to give her this and that. I told her she had everything she needed and it was still taking all that time.

Everything about my transaction was smooth and easy. I was constantly kept up to date and notified about what was needed to keep the process going. Mr. Cooper was very efficient and doing the refi was a breeze. I would definitely recommend them!

I recently refinanced my mortgage with Mr. Cooper. It was a good experience. I was already a Mr. Cooper customer. The process was quick and simple. The Mr. Cooper employees were friendly and helpful. I definitely recommend Mr. Cooper. Thanks!

From the very first contact through the closing this was a comfortable and simple experience due I think in part to your agents and processors who were friendly, accommodating and efficient. Mr. Jeffrey ** was extremely helpful and knowledgeable, got us started and explained everything clearly and concisely. Mr. Kyler ** was our processor who was with us through closing and was also very accommodating and had quite a nice demeanor. Both individuals should be commended for their exceptional customer service and their willingness to field any and all questions put to them. My compliments to both and to Mr. Cooper for the ease of my refinance process.

I received outstanding service from start to finish with my recent re-fi. The Mr. Cooper team was professional, thorough, expeditious and great to work with. I would highly recommend Mr Cooper to anyone from a first time buyer or someone buying investment property.

I had Nationstar when I bought my house 15-plus years ago and they have always been great with me. When Mr. Cooper bought them out or they merged, I just stuck with them. They helped me out during the COVID issues. I was looking at cut down to a 15-year mortgage and one of the gentlemen called me about a refi. It was the first home that I bought where everything was online and phone calls. They gave me the little check box on what I needed to get everything started. That was very simple, easy to read, and easy to follow. They walked me through downloading all my papers, downloading all the information that I needed to get to them, from tax forms to my payroll, the whole nine yards.

We were not looking forward to the paperwork that usually goes along with a refinance, but decided that it was time to take advantage of lower rates. Jordan and Michael made the process easy. Everything was explained well and they were both very professional. We would highly recommend Mr Cooper.

Max and Lucie were very great and friendly during my refinance process. They explained everything and answered all questions I had. They called to check in and to update me along the process. Everything went smoothly and the process was simple. I didn’t have to provide a huge amount of documents like some of the other companies request. I am happy with the overall process.

Process was very easy and quick. There were a few issues but they were resolved quickly. For example, the notary showed up on the wrong date and I didn’t even know that a notary was coming or what the person's name was. A call to Mr. Cooper and they corrected the issue. Letting me know who and when the person was supposed to arrive.

It's rare in this day and age to find a company that can combine incompetence, slow response times, dishonesty and a total lack of accountability into their business operations, but Mr. Cooper has somehow managed to excel at all four of these. I recommend them to everyone who is looking for a soul crushing and time wasting experience.

We've had a good experience with Mr. Cooper. We refinanced and the rep was good to work with. I liked him. Refinancing has helped lower our interest rate and it also lowered our payment a little bit. We were hoping we would be able to get a little more money out, but we couldn’t.

Very easy. Good communication with reps. Quick process. Would like to have accomplished a lower rate. I feel like they were limited in their scope to find other rates. Otherwise, it was nice to stay with original company. Not a fan of the company name (DBA).

Ken and Jennifer were very nice in helping me through the process. It was nice working with both of them. l would recommend the company and the two of them to friends and family needing mortgage. Thank you and all the best.

I tried refinancing with another company and was very unhappy and upset. I called back Michael ** and he immediately got my application submitted and I was on my way to refinancing. Mr. ** was always available for my calls and guidance. Then Lance **, along with Mr. **, was in charge of getting my loan approved thru the underwriters. Both these people made this process very quick and exactly what I was looking forward. I would definitely recommend Mr. Cooper and these gentlemen to anyone that is looking to finance or refinance. They are both an asset to any company.

Everything was great. All questions were answered and we are extremely happy with the speed with which our loan was processed. All parties were very reachable. The entire process was so easy that I regret not having done it sooner.

We already had a preexisting loan with Mr. Cooper. Their customer support is very good. It was very quick and very easy working with them. If we ever get this one paid off, we’d consider using them again. The overall experience was very good. We were able to close within two weeks and that was a surprise to us. We were able to overall save money with a lower interest rate and less years paying on it.

I'd recommend Mr. Cooper. Working with them helps with the interest rates.

Everything was very easy. They kept us updated on the progress and the whole experience, so we knew what to expect.

We did the refinance and it was very easy. The application process was very fluid. The rep was very cordial, polite, and knowledgeable. Once we got going, the process was pretty straightforward and we ended up where we hypothesized with where we wanted to be. So, as far as something that can be daunting and if you don't understand it, it was very, very palatable, and very understandable. The immediate benefit of the refinance is we haven't made our first mortgage payment yet. We're gonna anticipate that we're gonna see some relief on our exposure monthly and that we'll also see an increase in being able to pay down the principal.

We had two people for the mortgage and if we had questions, we sent it through email, and they got back to us. However, I got seven mailings from its insurance group, within three days, all asking me to check into covering for life insurance for the new mortgage I got, and every one of them came from a different office with a different return address. I even got a postcard the day before yesterday asking me to look into it. All of them had different ID numbers on them. I called, following the postcard I got, and the number that I kept putting in would not go through. I finally dug one up on one of the envelopes I got and they said they would call right back. Well, they didn't call, so I just shredded everything that they sent me. It was very confusing. We still haven’t received all the information on our mortgage, other than the fact that we're good, and that our first payment is due in November.

The process took so long. I started in April and we didn't sign until September. I was very dissatisfied. I was already a customer, and to be denied because of information they didn't get wasn’t a pleasant feeling. But the people at Mr. Cooper were nice. They answered the questions I had.

My experience with Mr. Cooper was amazing. Angela, the person that I spoke with, was amazing. Without her, I probably would not have gone through the process. They were able to take it down from a 7.5% interest to 2.5% only because we've got an old farmhouse that we've been remodeling for years and didn't realize we didn't have to have an appraisal because there are certain things that we still want to get done with the house before we have it appraised. She was able to drop our payment by about $450 a month.

I worked with Shannon and she was really good at keeping me up to date on where things were. She had good follow-up.

All communications were very well done via phone and email. It was nice being able to do everything online up until the closing paper. Everything was great. My payments were lowered and everyone I talked to was very nice.

I got a lower interest rate, which was good. The service has been really fine.

Mr. Cooper bought my old mortgage, and then they called me saying that if I could refinance with them, they could do this interest rate at closing. It sounded good so I agreed. The only thing I was disappointed with was that we picked what I was going to do for the refinance, and the rep said that I won't have to make my mortgage payment that month and that I would just have to bring X amount to closing. That X amount was around $1,000 more than I thought it was going to be and so I was a little bummed about that. But it was not the gal's fault, it was probably whoever underwriting it. Overall, I had a great experience.

I've had a loan with Mr. Cooper for a lot of years. Then the interest rates were going down. Mr. Cooper didn't go down as low as I thought it would, but that was okay. The first person that I spoke with was very thoughtful, intelligent, and told me everything I wanted to know. However, I had a major problem with the second person that started to take the information. If it wasn't for the first rep, I would have cut the thing off because that second person really frustrated me on a lot of reasons. She should not be doing that type of work, she needed training, and Mr. Cooper did not give her enough and proper training. When I called her, she answered me back. Her voice was fine and she was cooperative. But she didn't know what she was doing and she made me very uncomfortable. I had to go back to the first rep a number of times.

We had our house financed through Mr. Cooper and the younger gentleman that I contacted in Dallas was good. He responded to my questions and issues that I had. Later on, when we were going to have the person come in and have us sign all the papers, there was a mix-up in that and they had to call someone else to come in. But we survived that too. That was no big deal and Mr. Cooper handled everything the way they could. But I got something in the mail the other day that said that Mr. Cooper sold me out to another finance company and I wonder what’s going on. I just sent my first October payment to them today because they told me to continue paying them until something happened.

My account was sold to Nationstar from Bank of America! Been with mortgage company for years. It is one thing after another. First foremost been harassed by customer service during 2013-2015. Misappropriate my payments. Customer service worst ever!! Will never suggest this company!! Workers are disrespectable when calls are placed. My home insurance cancelled. No one informed me. Got a letter saying if I did not get new insurance they will be forced to put me in a company with high rates and if I did not get my own this is how it is going to be!! Just plain disrespectful rude even on documents. I only communicate via email messages secondary to this awful unprofessional company. Really Horrible. I hope they do not remove my review!! Cancelled my mortgage insurance without notice. Overcharging fees.

The application process with Mr. Cooper was very good and it didn’t take long. Since refinancing, I got my new car paid for and the credit cards are just about paid off. My experience with Mr. Cooper was professional and I’m very satisfied.

Mr. Cooper made the loan process easy and their loan officers are friendly. They were able to answer my questions but they didn't make it super complicated for me to understand the process. My rep Kristen was on top of things and she made sure the process went smoothly. She would either email me or call me when they needed something. She was willing to go through different options with me at the beginning of the process and offered me options that I wasn't even thinking about. She really helped guide me through what was best for me and my family. One of the things I liked about working with Mr. Cooper is that they were very to the point. I didn't have to sit and go through a bunch of ** to get what I was looking for.

I must say, I had a great experience refinancing our home. Ashleigh was my first contact and she helped run numbers to help us figure out our best options. Then Matt was our next person who kept us updated on the progress. He made arrangements to have the appraiser come out and have a notary bring our documents to us for closing. It was great! Everyone was very nice and answered all our questions.

From application to closing, it took a couple of weeks which wasn't bad at all. My rep answered all my questions and the process went pretty smoothly.

It was a great pleasure to deal with Mr. Cooper. Their team is great. Everybody who helped me, they were fabulous.

Being with Mr. Cooper has been good. Since refinancing with them, we got our payment a little cheaper.

My refinance was very went very well. The team was very knowledgeable and quick to respond to any question or concern I had. Wonderful customer service skills from everybody I had the pleasure of communicating with. Thank you for your patience and for being so well trained.

This review is for Anna ** and Leo **. My case was turned over to them after Mr. ** and his manager were doing a terrible job. Anna ** was amazing to work with. I give her a solid 10 all the way around. Same for Mr. **. Anna was always responsive. She explained everything well, and on several occasions she went above and beyond. Truly exceptional service! Mr. ** was great also.

Mr. Cooper's team went above and beyond to help me, guide me, and make my process easy to navigate and understand. Too often, I see the concept of 'customer satisfaction' being used as a standard goal by organizations. The goal should actually be customer delight. Customers should be more than just satisfied, but actually happy and proud to do business with a company. Mr. Cooper clearly understands that concept.

The communication, follow up and timeframe with Mr. Cooper were great. However, I was under the impression until the day of closing, when the lady was at our house, that the rate was the rate based off of the equity in our house. But in review of the closing costs, it broke it down, and we paid for it to get to that point. It was 900 and something dollars which the gentleman that I worked with could have sent in the beginning. I saw it, but that wasn't communicated clear enough. Other than that negative piece, they were fast and responsive when I had questions. It was probably one of the easiest refi’s we’ve had.

I have never worked with a better company. Your staff, from the first phone call to the day of closing was wonderful. They have been well trained in dealing with the customer and making sure everything is done. I have already handed out your number to many people. Keep up the good work and thank you.

I didn't have to do leave my home. Everything was done by computer or by phone and the closing was completed in my home. I am so pleased with the accuracy and the professionalism that every member of the team showed. I would recommend Mr. Cooper to anyone that wants a headache free Re-Fi. Thanks Mr. Cooper.

Our mortgage was transferred to Mr. Cooper right after a refinance. Our insurance (home and flood) was paid at closing, but our regular renewal date was about 8 weeks after we closed. I didn't want the premiums to get paid again for this year out of our escrow, so I contacted Mr. Cooper as soon as I could. I did everything they told me in terms of getting the documentation they needed to show it had already paid and was verbally assured by someone in the Mr. Cooper insurance department that it would not be double-paid. Both premiums did in fact get paid a second time, leaving my escrow with a negative balance.

Gary was one that took the first information from me and then Jamie did the second part of the loan. Both of them were professional. They went out of their way to explain things and I ask a lot of questions. They really are went into detail whenever I had an issue were or I wanted to ask them I change my amount which made more work for them and I really appreciated it. Really good guys.

The experience with Mr. Cooper was like buying a car. They say one price, and when you go sign, it’s a whole different price. I talked to the rep about the situation and he said he couldn't do anything about it. I don’t think I will use them again.

Excellent customer interface with dedicated professional support. Very knowledgeable team! Throughout the entire process felt confident with all the information and the guidance provided by the Cooper team. Special thanks to Avery ** and May ** who handled the process with great care and help get me to the finish line. You guys really made the difference.

The Refinancing Process was a smooth transaction from start to completion. I experienced speaking and working with two team members that was a part of Mr. Cooper Mortgage. The communication of relating the information and letting me know what was needed and what to expect was good. We all worked together to make this "refinancing" happen. I was very pleased with the outcome and the turnaround time. it took to get everything up and running very swift. I of course worked with both ladies as each one had its part to do.

The loan officer and processor were so easy to work with and made this refinance stress-free. They did not ask for numerous documents, were courteous and professional, and were conscious of my time. Will get my next mortgage with them.

As I am computer illiterate, I had a great deal of anxiety refinancing my loan with Mr. Cooper. Of particular help was Keith ** who talked me through the process. This gentleman was patient to the extreme and took the time to listen to my many concerns. It was sincerely appreciated.

Our re-fi experience was extremely efficient and quick! Having friends who had gone through the same process recently and hearing their nightmarish stories of their processes going on for over three months (with different companies) we were very happy that ours took 8 days from application to final approval and exactly 14 days to closing. Everyone we dealt with was friendly and professional. We would definitely recommend Mr. Cooper in the future!

Started poorly with a rate that was not going to pass compliance, and the loan officer who did not return my call very promptly to lock in the rate.. But it was fixed quickly by another officer and still got a great deal.

The whole experience was smoother than I expected. The representatives I spoke with were excellent and made frequent calls to make sure I knew where we were in the process and if anything was needed from me. I appreciated the online capability to upload documents needed for their review. The closing was easy with the visit taking less than an hour. Start to finish was 15 days.

Refinancing my previous loan seemed like a breeze until it was time to cancel the autopay. I cancelled it 4-6 days before the payment was due, received confirmation but my payment was still deducted from my account. I am still waiting on a resolution. I have received several checks in the mail that do not add up to the deduction so I am patiently waiting for the audit to be completed at this point. If I could do it all over again I would have went with another company as it is clear to me Mr.Cooper doesn't really care about its customers and I am stuck with them for now unless I want to pay another set of closing costs, etc.

Our experience with Mr. Cooper was great from start to finish. All of communications was clear and followed with e-mail or text. Any document submittal was easy and convenient thru the portal. Mr. Cooper definitively puts customer satisfaction very high.

We're existing Mr. Cooper customers and wanted to refinance. Of course, staying with the current lender is preferred and makes the process a lot easier. However, Wendy ** provided a horrible experience and nearly made us cancel our loan with Mr. Cooper. She was unresponsive, which caused unnecessary delays in the process, and didn't take accountability for her actions and lack of communication. We began shopping around for other lenders and received quotes.

Everything was relatively clear. The emails were concise and we got updates each step of the process. So far, customer service has been good, without being overly-burdened and how that can go. Everything seems pretty streamlined. We had to meet with the notary and that was also pretty easy.

With one email request for refinancing advice, representatives began reaching out. As we shared our needs, the representative took in basic information and was immediately able to offer some suggestions. That was the beginning of smooth process where every step was clearly requested and was easily managed online and over the phone, and where any questions were answered clearly, effectively, and timely. Even the closing was incredibly smooth. We had been hesitant to begin the process because of the extra time and work it would take on our end; those were completely false worries. It really did feel like someone (Joe) was looking out for us, making the process very user-friendly.

From the first inquiry this refi was by far the easiest and service was impeccable. We even received a follow up email to make sure the process was to our satisfaction. We will be using Mr. Cooper on all future purchase and will have the Children use Mr. Cooper as well for their new/first homes. Thanks.

I liked the service I received from Mr. Cooper. Did it rock my world and make the experience one in a lifetime. No, but the process even though when I first tried the automated route was a little jenky. When I was connected with a actual human being was a pretty good process. Got what I wanted, they got what they wanted and all in all a good experience. Would recommend but always do your research and shops around.

The first lady I talked to at Mr. Cooper was cool. She said I could refinance and it shouldn't cost too much out of pocket. But after that, there was rudeness a little bit. A day or two before closing, they told me that I was gonna get $300 back then it turned into, “You gotta bring three grand to closing.” Being in the job that I'm in, if I screw up your bathroom or I misbid your job, it’s not like I can go back to you and say, "Sorry, dude. It's gonna cost you an extra three grand.” I had the money, but I was sitting there thinking what if I didn't have that?

I enjoyed working with Max (nickname.. forgot his last name) and Nham **. They were both competent, professional and incredibly patient with me. I was relieved to know my loan was not going to be sold right away as I do like the ease of Mr. Cooper.

OUTSTANDING AND FAST! My Mr. Cooper loan agents were professional and knowledgeable, and they made the entire process so easy. The interest rate I obtained was excellent and I did not have to take cash out, which so many others lenders demanded. I have already recommended Mr. Cooper to several friends.

Jovan ** was outstanding and professional. Answered all my questions and concerns. Guided me through the entire process and what to expect. He was caring and patient. I did not expect such dedication and caring but he went above and beyond.

Easiest refinance process EVER! Thank you Mr. Cooper for our lowered interest rate. We appreciated all the great customer service we received. Liked the use of email, text, and even live person help. The convenience of signing the papers at home was a nice surprise. The entire process was so easy!

Have enjoyed working with Mr. Cooper, the people I have contact with have been great. They keep you informed of whatever process you are in. I would recommend Mr. Cooper to whoever is looking for a lending company. We just refinanced with them and the process was quick and easy. We just changed insurance because of a link we got from Mr. Cooper, they had really good rates for the same coverage. Great job.

I had a great experience with the bank when I refinanced my loan. The personnel were knowledgeable and polite. It made my experience a pleasant one. The application process from beginning to end on the closing day was in less than a month!

After the passing of my hubby this year I needed to do a refinance on the mortgage. They treated me like family and were really quick to close my loan. Great rates too! I recommend Mr. Cooper to all looking to finance a house.

Everything went smooth. I was satisfied. The only thing is I have been sending my payments in every month. I want to send a little extra money and put it in the escrow but I didn't see anything when I was getting my payment in this month.

It was a pleasure working with everyone involved in handling my loan at Mr. Cooper. They couldn't have been more courteous, professional and knowledgeable. It definitely made the process so much easier. It was a great experience and I learned a lot. I'm glad I chose Mr. Cooper. Thank you!

The process was easy and fast. The folks at Mr. Cooper were helpful during the entire process. Document upload was easy. The approval only took a few days. The closing was scheduled at my home and was painless. I’d gladly recommend Mr. Cooper to anyone looking to refinance. The rate was great!

Mr. Cooper actually reached out to me about refinancing my current mortgage which I still owed 27 years and 7 months on. It was a cold call that I was a bit reluctant to take but thought I would hear them out. I'm so glad I did! Becki was able to model different scenarios out for me. I was able to refinance my mortgage down to 20 years with a minimal payment increase because interest rates were so much better even from just over 2 years prior. I was a bit apprehensive about all the documentation, but Becki worked with me in this time of pandemic and made the process so smooth. Jadyn was my loan processor who kept me totally informed throughout the process what was going on and if there were any questions or documents that I needed to complete. The entire process was so easy. I never expected to close so quickly.

Everything for my refinance was handled quickly, all my questions were answered. Communication was great and I was kept up to speed on the entire process. I would have done it sooner had I known how painless it was going to be.

I highly recommend Mr. Cooper for your refinancing services. I found the team assisting me to be available, attentive, mannerly, honest, creative and as swift as a gazelle. Mr. Cooper's skillful team made a seemingly stressful matter both simple and smooth. They actually surpassed my expectations.

Awesome refinance experience from Kara and Benjamin. They made everything smooth and non frustrating. My prior refinance attempt with Teddy ** was absolutely horrifying. It was so bad that I called and told him to terminate my application because I wanted to cry and pull my hair out over the unorganized, frustrating and time consuming process they put me through. I wanted to refinance with another company as a direct result of the unprofessional treatment I received from him and the processor. They were both horrible and I would never recommend Mr Cooper if they were involved.

It was great dealing with Mr. Cooper. The team I dealt with was attentive to my needs. They kept me updated regularly. My loan was processed in a timely manner. Very professional and I would recommend Mr. Cooper to anyone.

Robert, the gentleman I put my application in with was wonderful. Walked me through it and it was completed within 24 hours all the paperwork and everything. Chris, who was passed on to, started out good but tended to have a problem reaching me. And then complained about it. I suggested he send me an email to make sure that I was available. I'm not 20 years old and I don't have my phone in my hand all the time. After that conversation and the emails, LOL, things went a little smoother. Closing went very well and we had no hiccups. Then I had a great chat with Robert when he checked that everything had gone well.

By far the easiest refi on the planet. Mr. Cooper team members don't talk down to you - they are so friendly! My refi team made my experience stress free and they completed the process in less than 3 weeks. The loan application tracker is simple to follow and understand what needs to be done.

Great experience refinancing my home. Great communication and everyone involved took time to explain the expectations in each step. Great company, Never had any issues, would highly recommend them. Mr. Cooper was great and all the representatives we spoke to were great.

The refinance process with Mr. Cooper was smooth and seamless. It was effortless on my part. They kept me in the know every step of the way. It was great how they were in constant contact. All communications were clear and concise.

My refinance experience was fine except that Mr. Cooper reported that I missed my second mortgage's payment while I was in the refi process. In July I had received two calls from Mr. Cooper about my second mortgage payment being due. My loan processor told me not to make my payment, because he had requested and received an extension on my payment due to the refi.

It was a great experience as always refinancing my house for a second time. Every member who helped close my loan from beginning to end was very profession and accurate. The best customer service!! Keep it up!

It was a good time to refinance so we got ahold of Mr. Cooper, sent them some paperwork and they fixed up everything. The notary guy had come by, and we signed up everything. It was all pretty smooth an operation. They were real good people to work with and I'm pleased with Mr. Cooper. They set the rate to what I wanted. It went from 4.7% down to 2.8%. That’s gonna save me a lot of money on a 15-year loan and that’s what it’s all about with me.

I have to say that my refi experience with Mr. Cooper was AMAZING. From the first phone call I made to get info, then the refi rep I was transferred to who took the app and then the processor and the person who came to our home to do the closing - ALL OF THEM were phenomenal! It was literally the easiest and most pleasant financial transaction/experience I’ve ever had (and I’m in the banking industry)! I think I was approved within days and we closed like a month later. Everyone was so knowledgeable, professional and PLEASANT. That’s a combo that is extremely hard to come by these days.

My professional representative, Michael **, was exceptionally efficient and very Involved in making this a successful process. Rita ** was also very interactive and was supportive of the process of completing all documents. Michael called after the closing to ensure my satisfaction with the process and again when the new loan funded. He was an outstanding customer support representative.

I have refinanced my home loan twice w/ Mr. Cooper and both times I had a great experience. They are very professional and very nice. They made sure I was comfortable and understood everything throughout the whole process.

Everyone there has been very professional and courteous throughout my whole experience! The process went off seamlessly. I would and will tell people about this great company… And try to use them on any future home buying in my future.

My wife and I had a fabulous experience refinancing our mortgage with Mr. Cooper. The process could not have been any easier and everyone was absolutely professional. I would highly recommend Mr. Cooper for any mortgage needs. They are fair and there to help you at every step. The online document exchanges were super easy to complete.

I recently refinanced by mortgage with Mr. Cooper. Mr. Cooper made refinancing really easy and I am very happy with the final loan. I worked with Eddie **(Mortgage Professional) and Jesus ** (Loan Processor) and they were both wonderful to work with. They answered my questions promptly and made the process very smooth and easy. Thank you!

The entire process was so streamlined and professional. Both agents working with us were friendly, professional and even though I couldn’t see their faces I knew they were smiling back at me. The process was smooth. All information was submitted on a secure site.

Tammy & Tony are amazing. Very proactive communication on expectations. Quick closing! Very smooth. Also, your system is very user friendly to upload docs. Also love the timeline feature. Nice work. I would recommend Mr. Cooper to friends and family.

The first rep I spoke to was not forthcoming on the costs associated with the closing. The only thing he was interested in disclosing was my waiver on inspection. When I started asking questions, he had an attitude telling me that “people like me are the reason the closings don’t go through quickly” or something to that effect. You can listen to the recorded call if you like. I also feel that the costs were excessive. Especially for someone who was already with Mr. Cooper.

Excellent service. Friendly professional staff. The staff helped my loan process go smooth and were available to me all along the way. I can't say enough about them. I highly recommend Mr. Cooper. The process was easy and easy to understand.

My loan processor was wonderful and attentive, and I give him 5 stars. My issue was with the closing. The attorney’s office gave me different info than the attorney, and the attorney was kind of rude. Also, there were issues in getting my loan funded timely.

While the efforts of the pre and follow on loan processing team were exceptional the loan payout process was less than a great experience. Loan funded by the 27th of August. The title company, Vylla, sent a FEDEX package that was dropped on my door step, not sure how long it sat there, with checks for the companies listed for pay off. This was not what was discussed during the loan processing and due to online payment programs it delayed mailing pay offs out by at least four days. With the delays on postal times, three remain unpaid and checks seem to be in limbo. Electronic payments would have been beneficial and direct with no possibility of delays. I see this as a failure since it cost me several dollars in late fees.

Mr. Cooper was a fair and accurate in helping me refinancing my home. They are very professional and helpful in me processing and completing my home loan at a lower rate. My family and I are very happy with the process and have no problems recommending to our associates.

The rep was very willing to help and go the extra mile. He was very accommodating and made sure I understood everything. They kinda came to me and I didn't have to go travel anywhere. I was very pleased.

Parts of the process with Mr. Cooper were a little bit confusing, and parts of it were fine. When this all started, we kind of had a little bit of switching of people. There were some confusing communications back and forth, which made it a little difficult. But once we got all the confusion out of the paperwork, everything went very quickly and well. The people that took care of it and brought the papers here were fine. But I would have preferred five or six pages as opposed to 50 or 60. I would have also liked a little better rate but the terms seem to be fine from what I could gather reading through the mortgage agreement.

Refinancing with Mr. Cooper was a very easy process. Everybody communicated quickly and well. We were always able to reach somebody when we had questions. The timeframe of everything as far as the amount of time that it took to get the appraisers and then the loan numbers and then defunded for the loan was all very reasonable and happened very quickly.

I've had a great experience with Mr. Cooper. I was very comfortable with their reps and their process. From my first interaction with them 'til the end, everybody was professional. They returned my phone calls. Refinancing with them was quick and painless. I feel great about my interest rate and terms.

The Mr. Cooper rep I worked with was wonderful, very professional, attentive and was just very helpful. The application and underwriting were very fast. The woman that he assigned it to was also fabulous. She would call me, check in, and let me know everything I needed. I really enjoyed working with the team there. This is my second time refinancing and they just make the process so easy. I'll be staying a member with them for a while.

They refused to cooperate and not accept my documentation in regard to my payments and changed my account number and routing number in the middle of my loan without my knowledge or the bank's knowledge.

The refinance process at Mr. Cooper was pretty easy. Everything was done by e-signature online. Just had to fill out a few things, answer some questions, and then a few phone calls.

I really like my experience with Mr. Cooper. They were perfect.

There were a lot of blaming games with Mr. Cooper where stuff was changed in the refinancing and they did not tell us about it. The excuse was, "We sent you a letter." But if we were calling and trying to find out what was going on, it would have been best for them to tell us word of mouth that, "This is changing. You can do this,” and what's going on and what we're gonna do next. They couldn't just go ahead and do something and not say to us. Instead of saying, "We sent paperwork for you," just call us, let us know what's going on now.

The process went smooth. I was able to get a better interest rate. My payment is a little bit higher, but that was part of what we did.

It was so easy and the people I worked with were so nice! They answered every question and helped with all of the details and paperwork. It was a lot easier and quicker than I thought it would be. I am really glad that I refinanced.