Mr. Cooper Reviews

I've used Mr. Cooper for a long time and they've always been good. We were happy with them, so we inquired about refinancing. It was all good dealing with their reps. The lower payment was the biggest benefit we got from the refinancing.

Mr. Cooper bought my loan from my last loan company and I've been with them for the last two years. I called them up and said I was interested in refinancing. They quoted me a lower interest rate. They set up the dashboard on their website and I followed through there. With the refinance, I got a significantly lower monthly payment. Overall, Mr. Cooper was simple, straightforward, and well-organized. And the times I spoke with customer service went well.

Have been a mortgage customer for several years. Found out recently that my LTV was below the 78% needed for PMI to be automatically terminated per federal guideline. I wrote them a letter to inform them of this but they still refuse to get rid of it.

Our mortgage was sold to Mr. Cooper in 2018, and immediately there were problems. From the hour wait times to speak with a customer service rep, to the “call-back” that never happens, customer service is terrible. When Covid hit our family, we asked to refinance and we’re approved. Mr. Cooper told us that no payments were to be made during the process and it would all be added to the refinance, given assurances that it would not be reported. The payments were ALL reported to the credit bureaus as missed.

I had been getting messages and phone calls from Mr. Cooper about refinancing and I wasn't interested. When I thought about it, it was lower interest rate but I didn't want to do the 30 years, but I ended up doing the 30-year again. I loved the application process. It was so much easier than the first time and the whole thing was really quick in just a couple of days.

Mr. Cooper was wonderful and they're good at what they do. There was great communication and the process was timely. Everything was explained well. It was a really nice experience. If you get the chance to work with them, you should.

Mr. Cooper did a great job and they took good care of us. Everything went well. The application was easy and the guy I worked with was awesome. We went through the steps and whenever we were missing some information, they followed up with me quickly and I was able to get it to them very quickly. The refinance took about six weeks and I was fine with it. It was great timing. The interest and rate terms were great. We were very pleased. Mr. Cooper saved us a lot of money.

My loan was with Mr. Cooper. One of the workers informed me about the streamline and how easy it was so I decided to do it. Everything was good. The process from beginning to end was within 30 days, which was not long. I am very satisfied. I also received a good rate.

My process with Mr. Cooper was wonderful. It was very simple and easy. I was very happy. With regard to the application process, I love the electronic signature. The rate I got was perfect too. It was very competitive with what's out there. Everybody was very responsive. I sent an email and I got an answer very quickly.

The rep, Sheldon, was a great guy and it was nice to work with him. I was quite satisfied with the rates and terms. It has only been a month since doing the refinancing but I'm really happy. Everything went smoothly and it helped that I had good credit.

We've had our mortgage through Mr. Cooper since it was transferred several years ago and we stayed with them as it was easier to refinance through my existing mortgage company. We received good guidance during our refinance. I had two reps. The first one was really good while the second was fine. He talked really fast and needed to slow down.

I've dealt with Mr. Cooper before. They were good. I'm old and I don't know a whole lot so I need to call and ask them questions. Their reps respond except that every time I called the one that I was supposed to call, I could never get her. That always went to voicemail. I couldn't wait to talk to anybody. I had to wait for them to call me. That was mostly the aggravating thing. She wouldn't say anything to me. Other than that, I got a lower interest rate and my payment was lower. Mr. Cooper has been good to me and I love them.

I did a refinance with Mr. Cooper and it took a long time. They weren't too excited to help me out. The customer service was friendly but they weren’t efficient. I was never sure where I was at and I tried to follow the progress along with it. I had to call managers and supervisors and they had to get involved to find out where the process was. I had to have two appraisals done because it wasn't done in a timely manner. I'm not happy with that but I'm happy with the interest rate although it isn't Mr. Cooper’s doing. I probably wouldn't recommend anyone at this point in time to refinance or get a loan because it was a hit and miss thing.

We've been with Mr. Cooper for years and we never had any problems with them. We refinanced because the rates were really low. Our rep was Armando and he was perfect. He was friendly and very helpful. My payment hasn't come due yet but it's going to be less. Mr. Cooper is going to save me some money.

Refinancing with Mr. Cooper was fairly simple. We got the rates we wanted, and then especially in the time of COVID, someone with the paperwork just showed up at our house and we signed everything and got it done. Also, our monthly payment is lower.

We had an existing mortgage with Mr. Cooper and we thought that it would be a good time to refinance since the interest rates were dropping. Everything was easy. Their reps were very helpful and available anytime we needed them and they answered all of our questions. We have shortened the term of our loan and the monthly payment is $150 less each month. We've just finalized everything recently. We skip a payment or two on our mortgage and it's a little bit of extra money in the bank right now. We had a great experience with Mr. Cooper. I would recommend them.

Mr. Cooper already has my loan and I always try to give the company that I'm with, the first opportunity to meet or beat the rate that has been offered to me. But we had a little hiccup on timing. We had scheduled for one time, then we had to get it because the paperwork wasn’t out on time. Then we had to reschedule but I had already planned my schedule around that part of the closing. But then when they did get the paperwork on time, they said that it was gonna be on a Monday. Then it wasn’t on a Monday and had to change it back to Tuesday. I had to work around my wife's schedule 'cause she was working days and nights and then she had to be there. And the way the schedule was being changed made things a little complicated.

There was news saying refinancing is low and so I called Mr. Cooper and they said, “You gotta wait certain amount of months or days and call back.” I did. They said they would call me back, but I’d called back earlier before they could call me back. It seemed easier to go with Mr. Cooper because I already was with them and I didn't mind the way their customer service was. Their app is very convenient and easy. If I need to get ahold of someone, it's not difficult.

Everybody at Mr. Cooper was great. When I had questions, the reps were very diligent to answer them. I didn't have issues with lack of knowledge or with getting my paperwork done. What would take place in terms of a lower rate was explained to me. Being with Mr. Cooper was a very rewarding experience for me. I got several offers for refinancing and I was a little hesitant because I didn't really understand a lot about rates and the market. I called in to find out and they were very giving. They put everything in place from the best loan for me to the best options. When I asked them if that loan would be something they would do for themselves, they were very honest. This is my second refinance with Mr. Cooper. If I should do it again, they will be my choice.

We've always had Nationstar, and then Nationstar changed to Mr. Cooper. It could get a little confusing at times, but our experience was good. Most of the reps tend to work really hard to get you the best deal and explain things. One of them went just kind of along for the ride. Otherwise, the other two guys were really good. Refinancing with Mr. Cooper did lower my interest rate. From the original one when we bought the house a couple years ago to now, it lowered it half a point percent. Mr. Cooper is a decent company to go through. They very trustworthy and straightforward. They didn't hide any of the fees. They told us upfront what they were going to be for the transactions and for transferring escrows. What we really value is honesty.

We had the first mortgage with Mr. Cooper. I wanted to consolidate two credit cards. I worked with Robert and Katie. Katie was very friendly and very knowledgeable. Robert was good, but Katie answered some of my questions a little bit better. They took my information, and then they gave me information. And then I decided, “Okay, we want to go this way, not that way.” Now, I don't have any credit card bills. That’s a big difference, especially at this time right now with all the stuff that's going on. Go for Mr. Cooper.

Staff was Very helpful and friendly. He was very patient and walked me through each step. And I have never had any problem with Mr Cooper mortgage and would highly recommended Mr cooper to friends. Thank you all so very much for the kindness, help, guidance and patience.

Everything with Mr. Cooper went smoothly. We were already with them, so we just did a mortgage refi. Our loan officer was fantastic. He was quick to answer any of my questions and emails. We talked several times. The online application was super easy. We had the outcome within six weeks, so it was very quick. I liked how everything was online. I didn't have to mail anything in. I got exactly what I wanted.

I just wanted to comment both Joe ** and Maribel ** for assisting me the VA Streamline Refi on my home. Joe was the person who originally reached out to me and took me through the process before handing me off to Maribel for the conclusion. I spoke with Joe on the phone and he was very easy to work with. I felt that he really listened and guided me through the process. When it was time to hand me off to Maribel, he connected us together and she was very responsive to any questions or emails that I sent her. Overall it was a very positive experience using Mr. Cooper and both Joe and Maribel did an outstanding job from start to finish with my Refi.

The refinancing process with Mr. Cooper was very easy. The rep would check in. The loan processor was also very good and it went very quickly. They also sent out somebody to do the closing.

We had almost $1,000 taken out of our escrow account to pay someone else’s homeowner’s insurance premium. We have contacted (as has our insurance agent) Mr. Cooper several times asking the status of the refund going back to our account. When we call, we get one story and when our agent calls, she gets another story. We are told each time to give them 5-7 days to get the money back to our account. They took the money from our account in June 2020, and we are still waiting for the refund. We have called at least ten times and still have no money in our account. We keep getting the runaround on whose fault it is the money was taken to begin with. At this point, it is very poor customer service on their part. We will be contacting an attorney to see what our next steps are.

I began the refinance process on my home August 2020. There were several mistakes that I incurred with the loan processor within the first couple weeks. He made many errors on my loan paperwork. He also didn’t submit all of my income documentation that I submitted. Shortly after I gave them the amount of the cash out I wanted he told me I couldn’t change the cash out number. When I spoke to another loan officer who called me in reference to my refi I told her what happened. She called his manager Jeff ** and they immediately had a new loan processor go through all of my paperwork, fix the errors and call me and give me the amount that I requested without hesitation.

To reduce my monthly payment and the overall interest rate, I did a refinancing. It went smooth as it could and their guidance was adequate. Based on the paperwork, I will have a reduced payment every month. I was happy with it.

Simply put; the easiest way to refinance a mortgage. I applied and Michael the loan officer walked me through the whole process. All was done online and once I was assigned to Shelby it moved even faster. What I liked about the whole process is that is fast but more importantly everything Michael told me was going to do he did. All I can say is I recommend Mr. Cooper for any of your mortgage needs,

Both Arturo ** and Tom ** helped make the process of refinancing very easy for me and my husband. The lady who came with the documents that we needed to sign was also very helpful. I would definitely recommend Mr. Cooper to my family and friends.

Everything went smooth. The process was a lot simpler than the first time I went through it, so they've improved over the years. The rep was a really nice guy too. It was the easiest loan I've ever applied for. There wasn't a whole lot of red tape, and they were helpful. It was a good experience.

Timing was excellent! I had just had a conversation with a friend about my loan and then the phone rang. The offer to refinance was exactly what ZZI was looking for. Joe ** did an excellent job guiding me through the loan process. He was a star! Alex ** took over and got me to closing. He too was excellent. Overall it was an outstanding experience for me.

Mr. Cooper will report negative items to your credit history when it is THEIR fault. Then they will repeatedly blame you. Since securing the loan with Mr. Cooper, I have paid every month. They failed to update my primary address when I called in to check on refi options. They told me the address had been updated in their system, but it was not. Months later I did not receive mail alerting me that my monthly payments need to increase. Mr. Cooper then reported that I made no payments for more than 60 days. Not true.

Do not use this company for anything!!! Unfortunately, my loan has been transferred to them and they have so many hidden fees and charges that it is ridiculous! DO NOT use this company at any cost! Also, it takes forever to get a hold of anyone at this company unless it is sales related.

Martin was excellent. He explained everything and got back to me when I had questions. Also, the process took less than a month and I saved money, which was very good.

The main person I was talking with asked me some questions, started to get an understanding of what I was trying to accomplish, put together a package that covered everything that I needed, and made it super easy. I reviewed it with my husband in the background, and then we were ready to move forward on everything and got our refinancing going. It was very timely, smooth, straightforward and easy. I had a second mortgage through the original bank, so they will wrap that into it. We also get a bit of cash out to do some updates around the house and reduce the term by a couple of months. Our payment went up a little bit, but overall, it was only a little over from the two payments I was making before. Mr. Cooper delivered on what they promised.

Fantastic experience! Everyone was helpful, knowledgeable and always available for questions. Response time was fantastic! Highly recommend to anyone looking for a mortgage or to refinance. Excellent experience! Very professional. Worked diligently with us to ensure a successful outcome for everyone. Enjoyed the process.

Mr Cooper has been a leader in this arena for years. This is why we have been faithful consumers and have sought out Mr Cooper for our mortgage needs for the past 20 yrs. Thanks for your commitment to the community.

Everybody at Mr. Cooper was very nice. I had plenty of guidance. They walked me through it just like professionals. My mortgage is a lot lower than what it was. I'm very satisfied.

Everything went well with Mr. Cooper. I got everything I wanted and I didn't have any problem with them. It's a good finance company to go with.

I refinanced my mortgage in Jan 2020 and a couple of months later it was purchased by Mr. Cooper. All went well until I changed my windstorm insurance in August and was asked to provide proof of insurance/loss payee. I uploaded my declarations page as instructed. About a month later, my windstorm insurance refunded my entire premium. As it turns out, Mr. Cooper insurance PAID the premium shown on my declarations page. (I had already paid it because I was not required to escrow insurance/property taxes). I deposited the refund and paid Mr. Cooper as instructed by Customer Service.

My experience with Mr. Cooper was fine. Some of the communication was a little bit last minute, but I understand given current circumstances.

I wanted to pay some bills off, so I refinanced and my interaction with the representative was very positive. Now, my loans are paid off. Everything went smoothly and quickly, and I was very pleased.

I opened my mortgage through VA as a military veteran. Veterans United completed the closing, then without notifying me, transferred the loan to Mr. Cooper. There was a 45 day delay in processing, and I submitted the first payment in July 2018. Mr. Cooper applied the payment to August, and informed me I was 30 days delinquent and would have to pay double plus late fees in order to correct the loan.

There is absolutely NO customer service in this firm to assist with an insurance inquiry or to assist with a payment. NO ONE is knowledgeable, helpful, or proactive. I suggest that if you have a mortgage with this firm you refinance with another mortgage company IMMEDIATELY.

Our original mortgage was with North Star and within a year we refinanced with Mr Cooper. They made the process really easy. They have all the i’s and t’s in order. Since then we just refinanced again. So easy. The whole company gets involved and makes closing the easiest we ever had. We highly recommend them.

We've had a mortgage for 20 years and we refinanced, so we can keep more of our money. Our interactions with the reps were very good.

Mr. Cooper’s interest rate made me decide to refinance our mortgage with them. The rep didn’t answer any questions because she said all she could do was show us the paperwork but it went fine.

My experience with Mr. Cooper was so easy and complete with no problems during the 30 days it took to complete the loan and closing. Thank you. I would tell all my friends if they are looking for a good loan experience do it with Mr. Cooper.

Our refinance of our VA loan was a stress free experience. All employees from Mr. Cooper were extremely professional. Every step of the process was explained in full detail and all communication was within an appropriate time frame. We were totally confident throughout the entire process.

We’ve had Mr. Cooper for a while now and then we refinanced due to the interest rates. It was very easy. We communicated through a combination of phone calls and emails, and overall, everything went very well.

I've refinanced twice with them. I did a straight VA refinance for the last refinance. The interaction was pretty simple, absolutely flawless and great. I made the phone call because the interest rates were dropping to get a refinance option. They didn't give me the rates that were competitive at the time so I had to ask. The rep explained to me that he afforded me the opportunities for the loans he thought were in my best interest. But one of the loans that was in my best interest wasn't one that he told me. The only way I got that option was to tell him I was going to go somewhere else.

Having the preexisting mortgage holder do the refinance made it a lot easier, so I refinanced my mortgage with Mr. Cooper. The fact that I can do everything electronically made it so much more simpler. I got a bit of debt consolidation and a better interest rate, which was the main goal I was looking for. The process took three weeks and the representatives that handled my refinance were able to answer any questions I had and solve any issues that may have been. Everything was handled well and it went smoothly. They were also able to make some shortcuts and go around a few different items that would've caused a headache for me.

They were very accommodating and they did all the heavy lifting. They contacted just about everyone they needed to contact. I didn’t have to do much at all except sign the forms. It was a very easy experience. I would totally recommend these guys to anyone willing.

We have been happy with our refi experience. It was nice to always speak with persons we could understand. Nothing personal to those from foreign call centers, but it is normally very difficult to understand them. To this point, we believe everything has been handled very well. Thank you to Jonathan ** and Michelle ** for all their help.

I wanted to add equity into my home and refinance to lower my payments. Mr. Cooper was extremely efficient and lead me through the process. Their website is perfect and allowed me to upload the necessary documents for them to see in a secure manner. My loan qualifier, Joe **, is the best, Hands Down. He is super nice and easy to talk with. He feels like a good friend. Then the Loan Processor, Sonia, was totally attentive and responsive. She helped me through the entire process without a hitch. Thank You Mr. Cooper for all your Help and professionalism!!!

We worked with an awesome Loan Processor name Kenny who was very easy to work with. He understood what we wanted to do in refinancing and provided the information that we needed to process our options. He kept us informed about the stages of the process and questioned us to make sure we understood what we were doing. Great Job Kenny.

The rep of Mr. Cooper explained my case nicely and everything went smoothly. The communication was really good and easy. I'm a truck driver. I don't get time to go to the offices and sign the papers. So now everything was online and they guided me through. I was very satisfied with them.

I've been a client of Mr. Cooper for quite a number of years and I refinanced with them because of the interest rate. There wasn't a lot of interaction ‘cause of COVID but there was really good communication.

Unprofessional behavior and attitude towards the client from customer service and management; low quality and irresponsible and dishonest service; poor design and bad implementation of company website.

Mr. Cooper handled our refinancing as professionally as I could ever have imagined it being handled. They made our experience nice and easy.

Everybody at Mr. Cooper was great. The first person I talked to was a woman and she explained everything to me, took our information, went through our credit scores and explained what interest rate we could get. Everything was super easy, doing electronic signatures. I didn't speak to our loan officer other than through email. But by that time, they were scheduling the closing and then for the notary to come and do it. It was super straightforward and simple. Their mobile app is also great. It shows me everything that I can see on the website, which is super helpful. That doesn't happen on a lot of apps. My experience with Mr. Cooper has been fast and convenient.

The refinance process with Mr. Cooper was easy. I called the number and they lickety-split walked me through the process. It was a good experience.

My interactions with the reps of Mr. Cooper were all positive. Their customer service was great. Their rate was competitive and their closing cost was competitive as well.

We refinanced with Mr. Cooper and they were really easy to work with. Everything was relatively quick and efficient. Most of it was done electronically, which was great. The mortgage specialist I worked with explained how the whole interest rate versus points works. He really tried to help me understand what I was getting and the fees associated. The only thing that was really difficult was having to sign the documents in person, only because of logistics and we had to really scramble to do the closing.

Mr. Cooper called me to do a loan check-up. We started discussing, 'cause I had another house through a different lender. I ended up refinancing both my houses at the same time through them. Everything went really good between my first liaison guy that I worked with, and then as it went through on both houses, for the people who were doing all of the other bits. Everybody was really helpful, kept in touch and did really well. They were able to lower my payments on the one and helped me out with some pay-out stuff on the other one. So, it all worked out well. I'm gonna end up $600 less a month in other payments. My experience with them has been very easy.

I was sent information on refinancing my home. I was initially told an amount that I could be eligible for. I went through the process of paying money for an appraiser only to be told that the market value that Mr. Cooper used upfront was drastically different from what was pulled after they required me to pay money upfront. I was urged to pull money from my savings or use a credit card. I was strongly lead to believe that I could pay it back when my loan comes through as they were extremely reassured that I would qualify. I was also strongly urged to pay more money by paying off or paying down some debt to qualify for the loan.

I was buying a home on an FHA loan, and my loan officer got the loan approved through Mr. Cooper. It was a very smooth process and everyone that I talked to was very pleasant. There was just minimal information that I needed to provide them. It went very well. The rates had gone down. So, when Mr. Cooper reached out to me looking at doing a refinance to get a lower rate, I was very pleased because I wouldn't have to change servicers. I've been very happy with Mr. Cooper and in previous experiences with other homes that I've owned, the servicing, sometimes is okay, sometimes it's not. But Mr. Cooper has been wonderful. I also love their website. It's so easy to make additional payments online. Or anytime I have a question, they've always been there right away. I absolutely love working with Mr. Cooper. I was glad that in the refinance situation, my loan wasn't sold to another servicer.

Considering the lower rates at this time, I refinanced and everything went very smooth. The first gentleman I worked with was Mike. He was very good and very helpful. I was given the information to make the decision and although the refinancing hasn't taken any effect yet, there will be less money going to interest and more to the principal once it does.

I like Mr. Cooper. My mortgage got transferred to them and then I called them in order to do the refinance. Everything went well and I got a great rate, so I'm satisfied. The process was done online, and everything was easy and smooth. Everything was communicated. When something got delayed ‘cause of COVID, they let me know. They always kept in touch with me, so it was great. It went quickly as well, so overall, it was good experience.

We’ve been regular loan holders and now, doing the refinancing is the last thing that we need to do. The rates from Mr. Cooper were low and we kept getting emails and various things in the mail from them, so we decided to call and find out what our options were. It was really great dealing with them. We had the same person assigned the whole time until we got to the documentation part at the end. Then he even followed up to make sure that we were still on track. They're very responsive and very engaged in the whole process. They did really well and the refinancing lowered our monthly payment.

I liked Mr. Cooper's current interest rates and refinanced with them. Everything was great. They did as promised, they met expectations, and there were no surprises. With the refinance, I was able to lower my monthly payment and also reduced the timeframe of my loan.

Updated on 11/17/2020: They send me a generic msg asking me to contact them....weeks after my post.... They put me on hold for over 5 hours. The last 3 times.... Why would I call? Like I said the business is a joke and SCAMMERS. Run while you can.

I refinanced my mortgage because I needed to take out some money for a new cement driveway that my homeowners’ association is gonna be forcing me to get. I also needed cash for some home improvement things and dental work I needed done. When I called Mr. Cooper, I got their information about refinancing. The guy on the phone told me, “You're calling at the perfect time because the rates are so low.” So I said, “Okay, let's do this.” He was really helpful and it didn't take but two shakes. I didn't even have to have an appraisal. I think my mortgage is still less than half the value of my property. So, it’s all good. There were two main people that I talked to and they were really great.

Mr. Cooper reached out to me to tell me they were having some good rates and there was no closing cost. Steve walked me through everything that I needed to do and told me everything I need to do for my refinance. He emailed me and called me and he answered all my questions. Also, their website is very user-friendly. I've dealt with a few mortgage companies in the past that don't come at that level and don't give that experience of talking to everyone on the phone. It seems like they know their loans, they know their information, and they're very responsive.

The reps I worked with during my refinance were very cooperative and very informative. They were right on spot and they helped me. It went very smoothly. I didn't have to pay for one month and it would have been nice longer but I was able to stuff that into savings. Their paperwork is very confusing to people, though, and they might want to make it a little more transparent. Other than that, I was satisfied with how they treated me and the information.

My first loan officer at Mr. Cooper was Kyle. The second loan officer’s name was Hanny. Both of them were really helpful to get me to the process of refinancing. Everything went quickly and smoothly. Within 30 days, I got my loan refinanced and everything went to closing. Everything was good. Then, I was on vacation when closing came. So, they sent the notary where I was at in Houston. They went way beyond the expectation to get me closed and refinanced. Refinancing gave me peace of mind, ‘cause it lowered my interest rate and it lowered my payments going forward. Then, my years from 30 went down to 25 years.

In August, I contacted Mr. Cooper regarding a home refinance. I've been a customer with Mr. Cooper for a few years now and refinanced once already back in April/May 2019. Since rates have dropped, we decided to look into refinancing again with the cash-out option to use towards some home improvements. The Mr. Cooper mortgage professional I have been dealing with and his supervisor have both been helpful. However, the appraisal company, ValuTrust Solutions, used by Mr. Cooper is a joke. Not only did the appraiser's report contain numerous, significant errors (for instance, he couldn't tell the difference between a bathroom finished a month before the appraisal and one completed 6-10 years ago), but it placed the value of my home 10% lower than the appraisal company used by Mr. Cooper just a year before. Since the 2019 appraisal, we have completely redone three rooms and upgraded other parts of the home.

Rates were reduced and they were a little lower than mine. I refinanced, and everything was perfect. It was easy. Mr. Cooper's guidance was excellent as well. The guys that I was talking to on the phone kept everything simple. Anything that I had questions about, they were able to explain it to me. When I first had my house, I got them as my loan provider too. I had no problems then, so I said, I might as well continue dealing with the best I got. I didn't make a choice to decide to go out there and look for someone else. All in all, Mr. Cooper was awesome. It's always been comfortable and they gave me any information I needed. I recommended it to some friends already and I told the guys when they asked me what I was doing, how I was doing, how they're gonna meet their arrangements and meet my time schedule and work with me. It was simple.

I like who I worked with at Mr. Cooper. Most of the communication was more professional than most other businesses. The first guy I spoke with was awesome and very patient. He took the time and he didn't sound like he was very quick to get off the phone. He genuinely was there to help, which kinda set him apart from the other companies I was talking with. I felt like he's very calm and collected and he knew exactly what he's talking about, which made me feel comfortable with going with Mr. Cooper.

One of Mr. Cooper's agents reached out to me. I refinanced with them because I liked the rates and that was one of the easiest refi I've had to do. There wasn’t a need for an appraisal or any other inspections. It was literally one signature and we were done. The process two weeks total. The rep I had was super straightforward, very professional, and easy to work with. Everything was very good.

If you can get the money from a local bank, get it from them. We have always gone to a bank and we got our mortgage from Chase Manhattan, but that was years ago. The first house we bought was a 22 and a half percent VA loan and then Chase Manhattan sold our mortgage off to Nationstar. This is a bunch of investors on Wall Street making money off us and I would not recommend them to anyone else. If people wanna know how we feel about them, I’d tell them. However, we’ve been with this company for several years and when I had a note from the Veterans Administration that it was a good time to refinance, we refinanced. Garret was very good and he was so nice. He had a friendly nature and he answered all of my questions, which I had a number of. If he didn’t have some information, he would try to search for it while we’re right on the phone and then he got back to me. I appreciate that.

We used a mortgage guy who was well spoken and relatable. We went with whoever he decided then we refinanced. It happened to be Mr. Cooper again and the process was super simple. It didn't take any time out of my day. I had to be home to sign some papers at a certain time but it was perfect.

We liked their interest rate that Mr. Cooper offered so we refinanced with them. They handled everything well and the process took a couple of weeks. We're happy with it.

The interest rates were going low and we didn't wanna miss out on that particular bubble. We wanted to see if we could refinancing and get the payments lower or get rid of the PMI. We had a mortgage through Mr. Cooper and they gave us the refinancing offer. The reps were all great and very professional. They walked us through the process. In these times that we've all done digitally or electronically, there were a lot of phone calls and emails but the whole situation was taken care of quickly and painlessly. The people that we dealt with did a good job making sure that all of our needs were met.

I had a high-interest rate. Since I was already dealing with Mr. Cooper and I never had any problems, I thought it was gonna be easier to refinance with them. And it actually was. Their people were pretty good. I had a rep who always returned my calls. Mr. Cooper helped me well. They were communicating with me every time I called through emails and phone calls so it was a good experience. I got lower payments every month and that's good enough.

This is my third year dealing with Mr. Cooper and every single year, there is an issue on either my condo insurance or my condo flood insurance. I have had to provide them with documents every single year and this year they want to charge me $231 extra on top of the fact that my Condo insurance went up $900 more than last year because they are stating there is a lapse in coverage. If they would have made the payment to the insurance company there wouldn't be a lapse. I had to literally contact the insurance, make the payment for them to release the paper work and then it took Mr. Cooper 30 days to process this and then tell me that I have to pay $231. Unbelievable! I'm going to re-finance with another company. This is ridiculous.

I was very satisfied with the outcome I had with Mr. Cooper. It was better than the previous one. The person I dealt with explained everything a lot better. I also got more communication either by phone or email from them. The guidance was very good. The process was not bad but they were wanting paperwork that they should have had on file from my previous loan. It was unnecessary work.

The rep I worked with kept me up-to-date on the status. He went over everything and it was easy to understand. I felt good dealing with him. Whenever I had questions, he responded immediately.

Worst customer service I have ever received! Trying to get info on missing $$$ on my parents home that I just sold. I’m the POA!! Was on hold over 3 hours talked to 3 different people who didn’t have a clue ended up disconnected. Very simple question couldn’t answer so apparently you just keep people’s money who are no longer here!!!! I will continue to pursue this until it’s resolved!!!!

They sent messages to my wife, and then she notified me. We decided to refinance. I wanted to pretty much stay with Mr. Cooper. It was a pretty smooth transition. They went into everything. It was a lot of details that I already knew, but it was the extra small things. I appreciated them giving me stuff that I didn't need to know. It was good to be informed on every aspect of what I was signing, what was gonna happen, when it was gonna take effect and how it was gonna change. They broke down everything, like pennies to the dollars, so I really appreciated that. They gave me a little buffer to recalculate my expenses and my budget. But right now I'm having to deal with trying to log into the app. I can't log into the app for the automatic pay. Also, I was not pleased by how I didn't get a lot of updates on what was going on with this. I didn't know that the transition to Nationstar was gonna happen until it already happened. Other than that, it’s great.

They were very communicative, as far as keeping me involved in the process. They had a good amount of contact with me and were able to explain the process, each step of the way if I had questions. They have a really great online tracker. It goes through step-by-step and lets you know what they need and where you are in the process.

I got something in the mail from and you could get a lower interest rate, and that's always nice. So, I tried to see if we could refinance. Everything went wonderful. I ended up with Mr. Cooper when I first got the house loan and I do not regret it because it was amazing. Every time I've had to call, it's been great. Timing-wise, everything went fast. They got everything done quickly and they sent me all the stuff that I needed and needed to do. They kept in contact with me and it went good.

Mr. Cooper gave me a number and a VA refinance. They gave me a low percentage and then, I was bought. They were above average compared to others I've worked with, and the reps were very easy to reach and they answered all my questions. Their website was helpful too. They kept me in the loop of everything and how much it's gonna cost. They send out all the paperwork to you electronically so you can look over it and there's not anything hidden. The process was quick. They tried to get it done within less than a month.

Mr. Cooper was appointed as our servicer. When we had talked to a mortgage person about refinancing, the process seemed a lot more complicated. So, when we talked to Mr. Cooper, it was a lot more simple and they weren't gonna require an appraisal. We refinanced through them last year and it was convenient because they already had most of our information and we could just submit everything online. Mr. Cooper called us again this year and said that we could qualify to refinance just our interest rate because of how low the rates went. They told us it was not credit-based, which was interesting. So we decided to do it again to get our interest rate down as low as possible.

Mr. Cooper bought my mortgage from LoanCare of Texas. LoanCare is the worst company I've ever worked with for our four houses. They didn't follow up and when they say things, those things would never happen. Their online interface for mortgage information looks like it's from the 90's. They would make mistakes and take a really long time fixing them. They were complete jerks and if my payment came in one day late, they're throwing late fees on me. I refinanced with Mr. Cooper and their rates and service were good. The process took 40 days but that was still quick. I like Mr. Cooper a lot. Mr. Cooper has been the best company we've worked with. It feels like night and day compared to LoanCare.

It made sense to refinance with the rates being lowered. Mr. Cooper has been good so far, and they've been very helpful when I called customer service. They answered all my questions and I have no complaints. Everybody was professional.

Basem ** was the first person I talked to inquiring about our options for our home mortgage. The whole process from day one was "painless", in other words easy, no hassle and great positive experience. From communications to delivery was smooth. We were told it would take around 8 weeks but I think the whole thing was just around 4 to 5 weeks. Everything was clear and straight forward. I would recommend Mr. Cooper to all my friend and family. It was Basem ** and Esther ** I would like to commend for the whole transaction.

I got something in the mail from Mr. Cooper and it said the rates were low, so I decided I would take advantage of that. My neighbor had just refinanced and he got a pretty good rate. My wife was very happy with the rep. We refinanced this time last year too and he was a lot easier to work with. I'm happy with what I ended up with.

The experience with the reps from Mr. Cooper was excellent. They were very helpful, responsive and answered all my questions. They held my hand and walked me through the process the whole time. It was a very easy experience and it also happened much faster than they said it would. I started at the very end of August and then, they told me the process would be done sometime in November, but we were done by October 1st. By refinancing with Mr. Cooper, I have a better rate and I'll be paid off much sooner.

WHY?

Everything was quick and easy from start to finish....Shorting loan and save money at the same time. I wasn’t sure if a refi was good for me but after going over my existing account with them it made sense to jump on the great rates.. Thanks for everything.

My experience with Mr. Cooper has been great! I am a happy returning customer. My second time was handled by Ms. **. She made this experience smooth and a easy transition. I literally submitted a few paperwork and she handled the rest! So easy!! I felt totally secure with her knowledge and confident she would give me great results. She did not disappoint. She was able to get me a GREAT interest rate, took care of the appraisal and no cash at closing. What more could I ask?? I am very satisfied.

Our original loan got transferred to Mr. Cooper. We've been with them for a couple years and then we just heard about the refi to get your percentage rate down, and we thought we were interested. So, I gave Mr. Cooper a call and they explained it. We decided that we wanted to go with it and they made it extremely easy. Our rep was amazing. He kept me apprised every step of the way. There were times we talked two or three times a day. He never acted as though I was putting him out. He always made me feel comfortable and answered all our questions.

I refinanced with Mr. Cooper previously, back in December of 2019, and it was very different. I did not have a good experience. So, I was a little reluctant going into it. But this time around was wonderful. We're very happy with everything. I worked with Cole. He was awesome. He spent a lot of time explaining things to me and answering all of my questions, and letting me know clearly what my options were. I also worked with a girl who was also fantastic. Angie was her name. Both of them just made themselves available and answered all my questions, and were always very patient and extremely helpful. Everything about this experience was wonderful. Cole and Angie redeemed the entire company for me. I would certainly recommend friends and family at least give Mr. Cooper a call.

I spoke with Maya in the beginning 'cause I had seen the information. When I logged in to make my payment, it said I had options (refinance or pull money out), so I called in. From the very first conversation, she was very helpful, and she explained everything. Every time I had a question, she always answered it, even though I asked over and over the same question, for my own confirmation to make sure I was understanding her right and what she was explaining. She then handed me over to another loan person, Garrett, and it was the same thing. He was helpful, and he called me. I then uploaded the documents that were needed.

We talked with one young lady at Mr. Cooper that helped us through the whole process of finding what kind of loan would benefit us and where we wanted our payments and things like that. She helped us set up the meeting with the lady that came up to help us with signing the paperwork for our refinance. The process was very smooth and it felt like she knew what she was talking about. She was able to help us with any questions and gave us her direct line. But when we came down to the closing day, that person that set up everything for us was kind of MIA and we were trying to get her to waive a certain fee. She disappeared and we couldn’t get in touch with her. But that was the only thing that I was a little weary about and other than that, things went very well.

I got a mortgage and it was given to Mr. Cooper. They were awesome. We communicated mostly through email. My rep would call me and she made sure I was going through stuff. If I had any questions, I could contact her. It's only been a couple of months that I've been with the company. I took advantage of the situation and I feel good about it. Mr. Cooper has been a good company and I've been very satisfied.

Our previous mortgage was through Mr. Cooper. They sent us an email to do a mortgage checkup to see if we were eligible to refinance and how much we could save. We also started getting hammered with a ton of mail from a bunch of different lenders to refinance. I started with Mr. Cooper and I looked at a few others. Mr. Cooper had the best rate and the best way forward for us.

I started getting the information from lenders about the new finance rates for the vets. I ended up with Mr. Cooper. The rep was very informative and helpful. He talked me through what I needed to complete. He had most of everything he needed and there wasn’t really much I needed to do. I spoke with him through the website. With the refinancing I did, I had a lower rate and lower monthly payments. I would be able to pay off the mortgage sooner.

With COVID, money's tight. I was laid off from my job so I was trying to find a way to see if I could save some money from my mortgage. I had a loan with Mr. Cooper. I went ahead and refinanced with them. The process went smoothly and swiftly.

Mr. Cooper bought our mortgage out from Chase two years ago. They contacted us to say that rates have dropped and that we should talk to see what we could do. We decided to stay with them and everything went very smoothly. The communication was great and the two people whom we worked with were wonderful.

We were already with Mr. Cooper and we were familiar with working with them. So doing a refinance wasn't a problem and everything went smoothly. The people that work with them explained everything and were transparent. The process was easy, too. The person called and worked with me and my wife, walked us through everything, and gave us the contact number to get in touch with them if we had any type of question. And they weren't hard to get ahold of if we did have any type of question. Everything went pretty well and fast. During the COVID, it's been difficult for a lot of other businesses, so I just adapt to the new normal. But in working with the people with Mr. Cooper, it wasn't an issue at all.

Our loan was through Mr. Cooper and then we went for refinancing with them to get a lower interest rate and lower payment. It was pretty easy and straightforward and they kept in contact with us for the most part.

I was inquiring with Mr. Cooper about trying to get set up on paying half of the payment every two weeks. The customer service representative asked me if I had done a mortgage tuneup then, I started answering questions and they said that they would be able to get me qualified to do refinance. The rep who assisted me was very pleasant and explained things very well. It was straight to the point and I never had any questions. I was also always in the loop on everything that was there and I don't even think I had to fill out an application. They were pretty much doing it as I was on the phone with them. With the refinance, my house payment is much lower than what it was, so they helped me out that way. Working with Mr. Cooper made my life a lot easier, too. I know a lot of people are struggling through COVID right now but I'm Mission Essential, so I fortunately don't have to deal with that. But I could imagine that they’re helping out a lot of people.

If I could give a 0 I would. Mr. Cooper provided an error to the credit agencies. I found out now that I’m looking to buy a house. It’s beyond frustrating that I the first agent told me it would take a short amount of time but now that I call back for updates the new agents tell me it could take up to 30 days for a resolution. It’s beyond frustrating. I can get a supervisor but all they tell me is the company line. I can’t contact research directly it’s just a circle. I just want it fixed and all I get is call back in 30 days.

It was a very pleasant experience from beginning to end. Bryant ** was most helpful. He was always available to answer questions and guide me to who I needed to speak with. Richard ** was also very knowledgeable and helpful.

I received a call from one of the people of Mr. Cooper telling me that interest rates were better. Everything was fine with my refinancing experience with them.

Bank of America sold our loan to Mr. Cooper and we inquired about refinancing for lower rates. We called them and they gave us the rate. Then we went back to them and told them we had the same rate from someone else and asked if they could give us a better rate. They gave us a better rate and we went with it. We've had a lower monthly payment since refinancing our loan.

The refinancing process went fine. Mr. Cooper had all our information already so there weren’t hiccups there and they were responsive. But after the process was over, they changed the terms of the closing. I got a lower interest rate but the closing credit changed and we lost like $200. From their perspective, my issue has been resolved but on my side, it hasn't. They blame the title company but the title company didn't have anything to do with it. And then I didn't get updates until I reached out to them on a weekly basis. The resolution was that a payment will be provided to me but it hasn't happened yet. I'm still dealing with them.

Mr. Cooper was awesome during our refinance. I didn't really do much of anything except send copies of some documents and they took care of the rest. The overall process took two weeks. It was really quick and we refinanced to a way lower rate. We've been with them for years and we'd like to stay with them. I've been very happy with them. I love their website and everything works great. Everything is fantastic, so I hope they don't sell our loan to anyone.

We've had a mortgage with Mr. Cooper for years and they solicited us about refinancing. The interaction with their rep was very good. We got a lower interest rate and we shortened our overall years on our mortgage when we refinanced. The process was very seamless and very straightforward. And we were very pleased with the time it took. It was really a great experience.

We had a great experience dealing with Mr.Cooper in all the process closing on our home loan. Thank you to the team that worked so hard for us. We will refer to our close friends and family to Mr. Cooper. Thank you for all you did!

This is my third mortgage through Mr. Cooper and then, I inquired about refinancing to get a lower rate. They were easy to deal with and they broke down the details pretty good for me. The interest rate got lower and I haven't had to make a mortgage payment in a couple of months, but that'll change soon. It was a pleasant experience.

I was an existing customer from Nationstar and Mr. Cooper bought it out. Then, I decided to refinance - anything to make our mortgage cheaper. The reps I worked with were very consistent and they informed me what was going on with each part of the process. They stayed in communication through both email and phone call. The process took less than four weeks and I'm very satisfied with that timeframe.

The rep from Mr. Cooper was excellent. I needed a smaller interest rate and my experience with them was quick and easy.

Mr. Cooper has my existing mortgage. I decided to refinance with them because it was simple and easy. Their reps were efficient and they followed up when they needed to. The whole process took a month and I've had lower monthly payment and lower rate since refinancing. The experience with Mr. Cooper was as I expected, which is good for me. I'm happy.

Tony ** (from Texas I think) was the most helpful person I have ever had the pleasure of working with! We owe so much to him for helping us refinance and he's why we chose to refinance with Mr. Cooper instead of our credit union. Thank you Tony for never making me feel rushed and always answering my questions!!

My rate went lower and everything turned out fine. Scott was really nice and I also worked with Vanessa. They did a outstanding job with me. They made sure everything was taken care of and ready right there during that time frame. They've walked me through every step of the way so I didn't stumble, especially Scott. He made sure when we did the original paperwork that I sign, check and do things. So he saw everything going through right then and there.

Our mortgage was already through Mr. Cooper. Refinancing was my husband's decision. The rates were right. I had brief encounters on the phone with Mr. Cooper, and the rep I spoke with was professional.

Financing our old mortgage was more of a necessity than anything. I chose Mr. Cooper. It was more convenient to me at the time. Their reps are very helpful. It's kind of a tough time right now. The refinance has helped a lot with COVID because work got impacted from that. I'm very pleased with the experience.

Mr. Cooper was referred to us by our loan counselor. I had received some correspondence via email and a phone call. I also saw some other random stuff on VA refinancing and knew some of the stuff. So, I linked up with a gentleman at Mr. Cooper, and he gave us some insight on it. It sounded like a good deal, so it worked out. The refinancing experience was great. The rep was in constant contact with us and answered all of our questions. He was very helpful and it was a seamless process. He told us the ins and outs of how it would work. Because we had just done our loan so recently, didn't even need any of the information, or very minimal information. He took care of the whole thing.

Streamlined refinance that didn't take as long as I thought with great responsiveness to questions. Their online tool is easy to use, though I wish it had more functionality for keeping copies of signed documents. I would recommend them to anyone.

We've had Mr. Cooper for over 15 years then I needed a loan because my son needed to have surgery and they provided it for me. I dealt with the representatives Adam and Freddie. They were right, very nice, patient, and discerning. They understood what we wanted. Everything went well.

I've been with Mr. Cooper for many years. I refinanced with them to get a lower interest rate. Now, interest rates are pretty low and I could have gotten a lower rate than what I got. Still, I've been very happy with the company. Their reps have treated me well and each of the men whom I spoke with were very patient. They answered my questions and were all well-informed. I'm very pleased with them.

Mr. Cooper took over my existing mortgage with Nationstar. I went with them for a refinance in order to lower my interest rate. It took longer than what I thought it should have because my agent was so busy with other stuff. She was calling me on the weekend. They made promises saying they would close by a certain date but that didn't happen. Finally, it came together when she shipped my concern to the next person.

I was with Nationstar originally, and then it switched to Mr. Cooper. I had a loan for 15 years and I inherited them. When we switched from Nationstar to Mr. Cooper, I wasn't happy with them. They ran my credit twice. This time, we refinanced and this process was one of the easiest things I've done. I didn't have to find a bunch of documents ‘cause they already had it all. I gave them three documents, and they handled everything else. It took 14 days. The rep also answered all my questions, responded to emails in a timely manner and kept me informed on what was going on in the process. He anticipated problems or not problems and the guy was really good.

I received letters from Mr. Cooper saying that I might be eligible for a refinance. I made a phone call to them and they had me provide some information. They rand some numbers and they told me that they'd get back to me with a closing date. The process took three weeks though they told me that with COVID, it would take longer than normal. I told them that if the closing would be in the first part of August, I would be out of state. They told me that was no problem. I ended up with an interest rate which was lower by a little bit but not as much as I was hoping. Still, something was better than nothing.

We’ve been a customer for a long time. One of our previous mortgages was sold to Mr. Cooper back when it was Nationstar a long time ago. We refinanced and they were fine. My wife did most of the talking to them and I heard she didn't seem to have any problems. The process took six weeks and it was mostly waiting after they approved everything in a couple weeks. It was four weeks before we closed.

Nationstar bought my mortgage and Nationstar became Mr. Cooper. They gave me some options and I picked the right one for me. It was straightforward. I had to submit documents and then pay down the closing cost and as soon as I submitted the documents to them, they got to work right away. It was fast.

I was looking for a lower interest rate and the rep from Mr. Cooper was informative and easy to get in touch with. The process took three to four weeks, which was relatively quick, and all the interactions were fantastic. Now, I have a lower interest rate and lower payments.

My mortgage got transferred to Mr. Cooper, and then I refinanced at a lower rate and I saved myself some money each month. However, instead of having one person through the whole process, I talked to three different people, and that was confusing. If I had any question, I wasn't sure who to contact. First, I spoke to a Kyle, and then they moved it to some other lady. The third person I talked to explained that the second person left. She was helpful.

My mom is on a fixed income and it was getting to be a strain, so we refinanced the loan. Mr. Cooper was very helpful. Anything my mom or I didn't understand, they would explain it. They set up times when they were coming and if something was going on, the lady made sure that everything worked out to benefit us. They set it up so that it's on auto pay and my mom starts her payments next month. She doesn't have to worry writing out a check every month and the refinancing dropped her payments, so she has more money for her. That helped her.

Our mortgage company shopped around and got Mr. Cooper for us. We liked the drop in rate going on so we wanted to refinance. The interest rates went down quite a bit. We've always had no problem with them. The situation was right and everything was smooth and fine. The overall refinancing part to save money was what it was all about. Their rep was excellent. She was one of the nicest ladies we've ever dealt with. Everything was great.

Currently, I have a home loan with Mr. Cooper. I wanted to refinance because of the lower interest rate. Going with Mr. Cooper was easy and convenient. They talked me through the whole thing.

Chase transferred my loan to Mr. Cooper and they would not release me from them. Rates had dropped so I wanted to refinance. Mr. Cooper's reps were okay. However, towards the end of it, they pissed me off so bad. I asked the man if the rates will drop before my closing and will I get that lower rate. He said yes. However, they did drop almost two weeks before closing, and he said he was sorry, but I was locked in. They would not even think about it. I am gonna refinance but it would be with somebody else.

Our original home loan was bought by Nationstar at the time, and then they transferred the name to Mr. Cooper. They've been a part of most of our mortgage life. Paying attention to the rates and fluctuations and trying to figure out if refinancing is something that would benefit us, we called to inquire about expediting our then mortgage at a higher payment rate. My wife dealt with Brandon throughout most of the experience and it was very good. He gave us some other options that we considered and decided to take. He gave us three or four various timeframes, interest rates, and payment amounts and it helped us explore some options.

Mr. Cooper reviews your loan and will let you know if refinancing is a good option for your loan. They don’t just have you submit an application they assign someone to help you through the application process and give updates throughout the process. Not only do they have it on the website but also call to inform status what is required and give an estimate as to closing. They value each customer and show it with their communication and how they work with you.

My wife and I are both retired and we're on a fixed income. The interest rate had gone down to our advantage and Mr. Cooper had contacted us to see if we wanted to take advantage of a chance to finance at a lower interest rate, and we took it. It was exactly what we needed to hear. We were looking at ways of cutting our monthly outgo, and this fits the bill. I also feel very comfortable with them because they laid it all upfront. They explained everything to me and my wife, and they answered any question that we had promptly. I couldn't ask for any better. Everything's been great and if my wife's happy, I'm happy.

I just refinanced my mortgage with Mr. Cooper. It was such an easy, streamlined process. Gary ** and John ** were so helpful. They got back to me promptly and answered my questions thoroughly. This is the easiest refinance I’ve ever done. I will use Mr. Cooper for my mortgage needs again.

Mr. Cooper sent us an email and we ended up refinancing with them. I spoke to their rep about three times. The first time I spoke to him, he laid everything out and didn't leave anything out. I now have a lower interest rate and lower payment. Mr. Cooper is a good company to go with. They're easy to work with.

Run as fast as you can to another lender! They have had many class-action lawsuits for their dirty tactics. Lost my farm after 20 yrs. They bought my previous loan. I had NO problems until they took over within less than 5 yrs.

I have been overall very happy with Mr. Cooper. The customer service is always been helpful and the online website is very user friendly and helpful for whatever you're looking for. The interest rates are comparable to other banks.

I first did a loan with Ladera Lending, and the loan was sold to Mr. Cooper. I tried to refinance a conventional loan, but I wasn't able to because I'm self-employed and I needed another six months or so. I wanted to take advantage of the interest rate that is low. So, we did a streamline through Mr. Cooper. It seemed easier to just do it through the company I already had a loan with. The online system that Mr. Cooper was pretty good. I was really happy about the online system that Mr. Cooper has for me to have gone in and look and see where things were at. Uploading the documents was an easy task. It was very simplified. I wasn't happy with my representative though. He misled me a little bit to try to get my business, which kind of bothered me, and I had a discussion with him about that.

Mr. Cooper's application process was really nice and easy. Their rep explained everything to me very well. Everything was perfect. My experience was short and easy.

They sent me an offer to refinance and with the possibility of not having to go through the appraisal process, so I inquired. They were very helpful. They always responded quickly to my questions. They did an electronic appraisal and I loved it. Everything went better than expected, except the rates that they quoted me whenever we started the process was a quarter point lower than it was when we finished the process. I wish it would've stayed the same because there were a few dynamics out in the financial world that caused that to happen and then we're still in the middle of the COVID crisis. The interest rates were still falling. So I don't understand why it went up. Other than that, the guy who initially initiated the process and the lady who handled all the maneuvers in the entire process through underwriting were both excellent.

I got lower payment when I refinanced. It was a fast and easy experience.

I am a customer of USAA. Nationstar (A.K.A. Mr. Cooper) is the mortgage company USAA has chosen to go through. Mid August I received a delinquent tax notice. I checked my USAA account and the proper amount of money had been taken out of my account for the previous months. I spoke with a receptionist who forwarded me over the phone to the "Escalation Team". The person I spoke with went by the name of Monique. Upon speaking with Monique (part of the escalation team), I was assured that this matter would receive proper attention.

The rep that I dealt with was very knowledgeable. He was always calm no matter how many crazy questions I had. The process was very, very fast. I liked how I could log in and see where it was at, sign my documents electronically right away, and keep the process moving. The guidance was thorough and I always felt like I was being led in the right direction. Because at the time of the signing, I had some additional questions and they wanted a check from me, and I was told I'd be getting a check. When I called Chris, he said he talked to the VP and I should sign it then they would take care of it all for me. I never mistrusted him and that was the relationship he built. It's a good time knowing that my retirement date will be close to my mortgage payoff date and we saved a bunch of money.

We were moved to Mr. Cooper from another loan servicing company and given no say in the matter. We were wrongly advised on how to set up our bi monthly payments by a Mr. Cooper employee resulting in numerous late fees. Mr. Cooper refuses to reimburse us for those late fees despite it being their mistake and set up under their guidance. In addition, Mr. Cooper 'lost' a payment and I had to call and send Mr. Cooper proof that the auto payment left my bank account and was never reimbursed in order to correct the issue. Horrible customer experience.

They were very professional. The application process was easy. I understood what was offered to me as well as other offerings. I got a lower monthly payment and one month free. They listen and help. They make sure you understand. It was wonderful for them to have the closing facilitator come to my home.

I wanted to pay a little bit less so I refinanced and the process was so quick with Mr. Cooper. It was cheaper and there was not too much complication. They did what I wanted. Everything was fine.

We were initially with Greentree and we were told that they will try to keep us. With that factor, I was good. But the next thing I know I'm with another mortgage company that I've never heard of. They came up with new ideas and said that my rent was gonna increase because of escrow. I asked what I would do for the interest. They said nothing and that they were just increasing it. I was out. I'm sick and tired of that kind of thing that happens. When you autopay, you're paying good money. It's not being halted, stopped, or delayed. Now, your contract is sold and you asked what you did wrong and you didn't do anything. It was the company.

I was looking to see if we could get a better rate. We refinanced and Mr. Cooper took over the loan. Everybody that we dealt with was awesome. One of them was Michael and he was great. Everybody was very professional and they explained everything. They were very efficient and I didn't have to send everything 16 times. They closed quicker than we expected. This was the best experience I've had. We got a little bit of a lower rate and we were able to save a few dollars. By doing this, they'll try to pay the same amount to get the loan paid off a little faster.

This is the worst company I've ever dealt with in my life. If you have other options, use them. I applied for a home equity loan and waited 3 and a half months and still not finished with no end in sight. My loan processor was rude, childish, problematic, unprofessional, uncommunicative and insulting. She waited a month for job verification which shouldn't take more than 24 hours, 72 hours at the most, she never notified me. I waited weeks for responses from emails and voicemails and when she finally contacted me it was about something else.

Ann ** was wonderful to work with. She responded quickly and professionally to all issues and questions we had. She made the whole process seem easy and was in constant communication if there were any changes or additional items were needed. She offered assistance in making sure we understood the process and answered all questions.

I signed through somebody and Mr. Cooper took over my loan. When my escrow went up I looked to refinance. The people at Mr. Cooper were fine. With my refinance, I definitely appreciate the cheaper payment.

Mr. Cooper held my mortgage before when they were still Nationstar. I felt pretty confident with my mortgage application with them. The process was fairly easy. The gal that we worked with told me exactly what we needed to do and when we needed to get certain paperwork in. They were all very courteous and on the spot. The promise said was kept. Everything went really smoothly. We really didn't have to go out of our way. They had a gal that showed up, a notary public, signed all the paperwork at the closing right here in our dining room table, and it was great. Everything was successfully done. I'm very satisfied because I saved nearly $400.

We originally had our loan with Paramount Bank. Once we signed the papers and bought the house, they transferred our loan to Mr. Cooper. Mr. Cooper is a terrible company. They basically scammed us out of our escrow money. They kept telling me every time I would call that the old escrow balance was being transferred to the new account and that the money was coming. But because of COVID, it was taking longer and to call back. They were telling me to wait past the point where I would say, "No, I don't wanna refinance," to trap me in. Come to find out that the customer service people lied to us over and over again. They told us we are supposed to get our previous escrow balance into the new escrow balance. That wasn't the case. They used it all on closing and they did not tell us that. For two months, I called week after week and got nothing but lies and be treated like **.

The whole process was stress free and very easy to navigate. The employees at Mr. Cooper who worked on my refinance were all professional and attentive. They kept me informed every step of the way and made sure I was satisfied with final outcome. This company will always be the first choice for all my mortgage needs.

I wanted to see if I could lower my rate. I knew of Mr. Cooper through the finance company that did my mortgage. I refinanced with Mr. Cooper and their customer service was responsive. Their guidance was perfect. It was great.

I must commend Mr.Cooper Organization for having outstanding Employees, especially Scott **. He is the most efficient Expert in his Field I have come across in my Life. He kept me informed of the Process of getting the Loan approved every step of the way, he made it easy for me..

My mortgage was sold to Cooper and it was incredible with their rep during the refinancing. The application was easy. They already had 90% of my information because I was a current holder. It made the process smooth and the transition was easy. I didn't have to do a whole lot. Also, their website is perfect. I'm a software developer and the layout is good and it works. It's really easy to schedule payments. And there has been a reduction in my mortgage, big time. I like Mr. Cooper best. I hope they don't sell my mortgage.

I had gotten an offer from Midwest to refinance because I had been refinanced for long enough and they told me I was able to qualify for refinance for the lower interest rate. I was about ready to call them because they were friends of my sons, which was how I got it to begin with. When the guy from Mr. Cooper called me and said that since they already owned my loan, it would be much easier for them to do it. There would be less documentation and they just have to do it. That sounded too easy and it really was super easy, especially when I consider that I was working out of town in a place where phone service blows and my Wi-Fi is horrible.

Received a great rate however, I spoke/dealt with several people who lacked communication with me. No return calls/emails once I agreed to refinance. Mr. Cooper has great customer service reps but when it comes to the refinance team, they need to do a better job. I ended up paying a mortgage payment for the month that I didn’t need to all because my questions/calls/vm went unanswered. That was over 2k I could have kept in my pocket. Also, it was explained to me that if I refinanced with them I wouldn’t need any closing cost. That was a lie. I had to come to the table with $1500 that I was not expecting.

Everything went fine with our refinance with Mr. Cooper. It was quick and painless. The rep also answered questions and made it doable.

When I originally bought the house, my lender transferred it to Mr. Cooper and I was already using them so I just did a streamline through them. It took a month or less from start to finish and it was easy to handle everything through email. My rate went down when I refinanced and the mortgage is lower as well. Everything's just fine. It's all buttoned up.

Refi with Mr Cooper was easy and relatively stress free. Questions were answered promptly. The loan officer was knowledgeable and kept me informed during the process. The notary they choose was very helpful and made the closing process easygoing. The final disclosure was provided early with an estimated amount to bring to closing. This was concerning and I would recommend they tighten up this process. I was taken by surprise at the several hundreds dollar increase.

I checked out other mortgage companies and it seemed easy with Mr. Cooper with their tracking and everything they had, which was why I stuck with them. I went to Jonathan, the home advisor, and he was good. He showed concern to get to know me and talk to me, and showed me things such as how the tracker works. He was a pleasure to work with. He said mine was one of the fastest he has ever had that went through because I uploaded everything so quickly and got everything done. He turned me over to the loan officer but he also told me that if I had any other questions or concerns, he would check back with me after it's over and that he was always available for me. I had his direct number. I went over to Mirka and she seemed a little rushed but we got everything through. Then it was done. It took four weeks.

Mr. Cooper bought my mortgage. Their rep, Sam, was phenomenal. Any questions I had were answered immediately. There was no delay in response to emails and phone calls. What really stood out was his knowledge on everything and how quickly he responded back to any question I had. Mr. Cooper's guidance was very to the point and easy to follow.

We signed our mortgage and our mortgage company refinanced it with Mr. Cooper. We didn’t have a choice then but we just refinanced and that was by choice. We have our first new payment on the 1st of September and everything has been smooth. The people we worked with were great. The rep has kept us up to date every step of the way on what was going on. We never felt out of the loop. Other than that initial hiccup, everything with Mr. Cooper has been great too. Everything is fairly easy.

I had my mortgage with Mr. Cooper. Refinancing with them was very easy. I did it through phone and online to sign the documents. It was no big deal. They've got great customer service. I had a good experience.

Had to refine mortgage, great job by everyone. Took no time at all. Great job and everyone was very patient and kept in touch to let me know each step, as we waited for the end result. I would do this again, with this company. This is my second time.

Worked with Jess ** to pull the refinance together. This was my second time working with him to refi the house to take advantage of the lower interest rates and both times were good experiences. Getting a mortgage isn't anyone's idea of a fun time but Jess and Mr Cooper made the process simple and fast. The terms were clearly explained, nothing hidden, and the paperwork came through on time and as expected. Have recommended both the person and the company to others.

One of the members of Mr. Cooper called when it was during the COVID thing, and I was quarantined for a while. He was asking if I had any questions about refinancing. He told me the options I had with the VA benefits. So, I decided to take advantage of that since I was already part of Mr. Cooper. The rep was really professional, knowledgeable, courteous of everything too, and was able to answer most of our questions. If he didn't know, he'd look it up and that made it really easy.

From the initial contact to Mr. Cooper to the closing, the loan process was quick and easy. The web "Loan Application Tracker" feature made the process very efficient. The interest rate I received with credits toward my cost for doing the loan made my loan extremely competitive. Thank you Mr. Cooper!

This the second time I have refi with Cooper. Both times has been a pleasant/ professional experience. Look forward to a long relationship. Mr. Cooper contacted me both times to advise me I was eligible. I would recommend Cooper to all my friends family and anyone looking for a seamless process.

I bought the house that I refinanced a year ago and Mr. Cooper was my mortgage holder already. I got a communication indicating I was eligible for a lower rate. The rep made everything understandable and the time frame was perfect. It was just as they explained. It wasn’t too long nor too short. Everything went perfectly.

I've been with Mr. Cooper for years. I found them through a refi from 15 years ago. I refinanced with them for the lower interest rate. Customer service was great. Lou was my rep and he was very professional. He was on top of it all. My experience was great.

Thank you Mr. Cooper for lowering our payment by $400 per month, lowering our interest rate and saving us more than $45,000 on the life of our loan. We appreciate our loan coordinators (Jody ** and Rosio **) for their excellent customer service and responsiveness! They answered all questions timely and completely. Everything went as they described and we have saved a LOT of money with Mr. Cooper! YAY!!!

We’ve refinanced with you before so it’s really a comparison. If this was our first time, we say there were no issues. This time there was less communication, there were long periods of time where we didn’t know what was going on it where we were in the process. And once it was done there was no communication about whether we should stop our current automatic payments. We figured it out but more communication would have been nice.

My experience with Mr. Cooper was amazing. They took their time to work me through the refinance process from beginning to end and I do not have words to describe their professional service. I highly recommend Mr. Cooper to anyone looking to purchase or refinance their home.

I mailed my July payment to Mr. Cooper via certified mail and signature confirmation. They received it July 3rd and signed for it. Then, they simply lost the check. This was a cashier's check from the bank. They didn’t bother to tell me they lost it. I had to find out the hard way a month later when my account shows 30 days late while I’m trying to refinance. On top of this disgusting negligence and incompetency, they won’t do much as apologize or try to correct their mistake, it’s simply my problem. They do not care at all.