Mr. Cooper Reviews

Been with Mr. Cooper Since 2019. Got an email from Mr. Cooper about refinancing to a lower rate with no appraisal, credit check. So we said yes. It was the quickest refinance I have ever been through and thanks to Mr. Cooper. That's customer service at its best..

I sincerely appreciate Tony and Ann’s friendly, positive attitude and diligence in getting my loan approved and closed in record time! I am delighted I could keep my loan with Mr. Cooper and will certainly call you for any future mortgage needs.

I refinanced because the rate’s lower it has ever been. Everything went smooth and quick, and Mr. Cooper's customer service was excellent. It probably couldn't have gone much better.

This refi was a pretty seamless process. Every representative was professional and helpful. I hope you have an experience that is as easy as mine. I fully recommend Mr. Cooper et al. to everyone! Kudos and congratulations to the next fortunate person who chooses Mr. Cooper.

They have excellent customer service, they are personal yet professional. We have used Mr. Cooper 3 times, they are great with VA Mortgages. I Highly recommend using them, and will use them again in the future. They are timely, will work with your schedule, and are always available to answer questions.

Steve ** and Jennifer ** were outstanding. Very friendly, efficient, knowledgeable and great communication with me as the process moved forward. I give the experience a 10/10 and will recommend to others looking for a re-finance. Thank you for outstanding service.

I worked with Franky ** and Angela ** to refinance my loan for a second time. The first time I refinanced, I had called them and asked them about it, but the second time, Franky called me and let me know that the rates had dropped again, and now was a great time to lower my payment again. Both Franky and Angela are great to work with and did a great job with my loan. I was so happy with the service I received that I bought some stock in Mr. Cooper. The stock value has increased since I bought it. The reason I bought the stock was because I had such an excellent customer service experience, and I felt that the people at Mr. Cooper understand that the way to find success and grow a business is by taking care of customers and doing what's best by them. If Mr. Cooper continues this trend, then I believe they have the potential to remain an industry leader in the loan business and hopefully their market share and value will continue to increase!

Mr. Cooper is a great company for helping people secure a home loan. It's always helpful when you have people explain things in a way a lay person can understand. I would recommend Mr. Cooper to my family and friends if they were thinking about purchasing a home or refinancing their current home.

Nationstar/Mr. Cooper has been the BEST mortgage company that I have had the experience of working with...I have refinanced with them twice...effortless. All activity handled either electronically or they come to you. Customer service is top notch. If you have the ability to do business with them, I definitely recommend. Online bill payment is also super easy and direct. No multiple pages to get to what your goal is...click and pay. Year end docs as well as payment history, easy access as well. Payoff statements provided within days. Love them....Please don't sell my loan!!!

Lance and Beth both were above good. Helpful, nice and knowledgeable. Beth and I had problems with B of A. They were not helpful. She tried and then asked me to try because they would not talk to anyone but mortgage holder. She supported me through all of it and managed to get it all done in the proper timeframe.

The Mr. Cooper Team did a great job, from beginning to end, in processing our mortgage. The Team was courteous and professional in dealing with us. We would highly recommend to our family and friends Mr. Cooper for any of their mortgage concerns.

Pleased with the loan process from start to finish. Numerous people were apparently instrumental in the entire process and I was kept constantly informed on each step and guided infrequently in areas I had questions.

I've worked with Mr. Cooper on two refinances and I highly recommend. My experience has always been positive due to Mr. Cooper's professional, knowledgeable, and thorough approach. They have gone above and beyond with understanding my needs and meeting them successfully.

We have purchased 2 homes and refinanced both of them through Mr. Cooper. We have also recommended them to our friends. They are a great company. The staff were very helpful and kept other informed on what was happening and what they needed to complete the transactions. The refinance took a little longer than expected due to it being a great interest rate to refinance. We could have gone through many other companies but chose to remain with Mr. Cooper.

Mr. Cooper is trustworthy. I trust their opinion on what to do with my loan and now I have a lower payment. The reps are responsive and friendly. They've always helped me out when I needed answers to my questions. I also like using the app to pay which is easy to do.

Overall, working with Mr. Cooper has been good. Everyone was super-friendly and helpful. The process went fast and easy. The only thing that was an issue was the day that the notary was to come to the house. The scheduled appointment got changed a couple of times. Then, as of that morning, it got changed to a later time because she didn't have all the papers yet. So, I reached out to the guy that I was working with, and he reached out to them to try to figure out what was going on because everything had already been sent over. Other than that, the notary was very polite. It was just the schedule. The time kept having to change because she didn't have the paperwork she needed yet.

We had a loan with Mr. Cooper and it would be easier if we stayed with them. The people I've dealt with when refinancing were very good. The application process was pretty easy. Everything was online. The guidance they gave me was good and the process took about a month. Overall, it was pretty seamless and they did a good job. The interest rate went down a little bit. Also, we had a leak in our house and we needed a new roof and stuff. So we took out some more cash so that we could have it fixed.

I happened to notice an increase in my mortgage and I called to find out what was going on. Once that was settled, the person that I talked to noticed that I could do this or do that with a refinance if I wanted to check it out. I said, "Sure." That person was very good, courteous, friendly, and professional. The refinance didn't take more than three to four weeks. I was very satisfied. The refinance lowered my house payment. I also was able to pay off a couple of bills. It was just perfect timing.

Unfortunately, one of the drawbacks of having a home loan is that your loan can be sold to companies with horrible customer service. That’s been my experience with Mr. Cooper. When my loan was sold to Mr Cooper, they mailed all of the information to the incorrect address and it was never delivered. So I continued to make payments to my original lender. When my original lender finally emailed me, I called Mr. Cooper right away to inform them that they had the incorrect address. They said that my loan was late because they had not received payment from me. I informed them that my payment had been going to the original lender. The customer service agent, Marie, was incredibly unprofessional and unhelpful.

The housing boom is driven by interest rates and how easy it is to get capital, and many people are refinancing in order to take advantage of lower rates. I've had good experience with Mr. Cooper and I decided to contact them first before going outside and pursuing other options. I refinanced and they communicated very well. They explained every step of the process and everything they said would happen happened. The guidance was very descriptive and informative. I didn't struggle or lack any information, and everything was very smooth and professional. Every time there was a new step or new information available, I was made aware and I was able to keep up and keep the process going. It was rather quick and painless.

Since I have Mr. Cooper, I have no issues. Everything they did was excellent. From the contact time since we started the process to the end, it was under three weeks. It was fast. They were able to lower my interest rate too. Also, the customer service people are friendly and every time they gave me information, it was always accurate.

Everybody seemed knowledgeable and on the up-and-up. I'm also happy with the whole process. At closing, it was a little ambiguous, but that's to be expected. All in all, it was an easy, pain-free experience.

We’ve been with Mr. Cooper forever. This time, the process was smooth and it took less than two weeks. The rep was good at what she did. The outcome was great too.

The entire refinancing process was very easy, and was done all on-line, except for the final signing of papers, which really saved so much time. All questions were answered quickly and completely and I was able to track where we were in the process. No complaints at all. The people I worked with online were exceptional!

Mr. Cooper was very good and everything went really smoothly so we were really thankful for that. We didn't really want to borrow any money, per se. We just wanted to lower our interest rate. Everything went really well. We didn't have anything except positive feedback. There was no guessing or wondering what they were doing. They kept us informed all the way through.

I've got good credit history with Mr. Cooper. I also like the ease of the account. The service process was very easy and I dealt with two women. One took the process application and I got assumed to an agent. She worked with me all the way through. They answered phone calls right away and kept me with plenty of emails so I knew the steps that were going on. From start to finish, the process took 30 days. I dropped my interest rate to one and a quarter of a point and my payment dropped 300 a month.

We just refinanced and it's been positive with them so far. They’ve been responsive. I'm happy with them.

We were very happy with everything that Mr. Cooper provided. But our experience with the closing was frustrating. We were asking for copies of the paperwork and it seemed to delay everything. The person that came to close with us told us there was a particular document that we didn't have to sign, and so we didn't. But then it slowed the process because we did have to sign it. Also, there were a couple of times when I made some phone calls to Mr. Cooper to inquire about things, and I did not get phone calls returned. But in the long run and overall, that aspect was good.

I was once with American Portfolio and Mr. Cooper had required my mortgage from them. They sent me a notification saying that they will be the ones that I will have to do business with as far as my mortgage is concerned. Everything ran pretty smooth with those transitions. I felt comfortable working with them. They answered the questions that needed to be answered. They didn't give me any concerns about whether I should or should not refinance. If they couldn't give me the right answer, they direct me to someone who can give me the right answer. They gave me a better understanding on what I should do, at least in the position that I am at. It helped reinforce my final decision if I'm going through with that commitment, and how much I've been chipped out of.

The customer service was good until I got copies of my credit reports, and realized that back in 2014, they had put negative information on my credit report when the incident that happened back then was all their fault. They assured me that they fixed it but they didn't. I'm still waiting on them to fix it now. I would have had a better credit score if they didn't have the negative information on my credit.

Mr. Cooper has been good since the very first time our loan got transferred over there from Bank of America quite a few years ago. We've never had any negative interactions. Considering the promised interest rate and payment reduction, we refinanced and everything appears to be accurate. Everything was very professional, timely, and quick responses when we had questions as well.

My existing mortgage was with Mr. Cooper, so I just refinanced with them. Their rep was very nice. I liked him a lot. He did a great job of getting me over to the loan processor. We stayed in communication mostly through emails and that was what I wanted. I didn’t know quite how to use their portal because I was doing everything on the phone. So I ended up emailing over most of my early documents like my pay stubs and all that kind of stuff. But overall, Mr. Cooper was excellent and the process went very smoothly. The rate and terms I got were all competitive.

I just bought a new car, prior to 2019 in December, then I lost my job in May. I had equity in the house. Rather than having a huge car payment and a house payment, I chose to combine the two and have one payment instead. I refinanced with Mr. Cooper and everything was extremely easy. They did a marvelous job and they answered every question upfront the best they could. They were upfront with everything.

My experience with a recent refinance of my primary and second mortgage was positive from start to finish. Scott ** was great at getting the process started and explaining terms and details to me and Traci ** was wonderful to work with. I appreciate how truly simple the process was to complete online (submitting documents and electronic signatures) and the in-person meeting with the notary to sign documents was also no-hassle. I would highly recommend Mr. Cooper to all my family and friends who are interested in refinancing their home.

I decided to refinance for a lower rate. I called Mr. Cooper and told them they could do it and keep the mortgage or I could try someone else. They made me a good offer. Everything was telephonic and customer service was very polite and professional. Through the refinance, I lowered the interest rate by 2%.

Everyone from Mr. Cooper was absolutely wonderful, very professional, and patient when I had all these questions. They kept us informed about everything that was going on timeframe-wise and expectations from us. It was a good experience. When I got down to the closing and after we had the representative come to our home and we signed the papers, I was trying to get in touch with the closing people to confirm that all the information was right. But it was a little bit difficult trying to get through to the right persons on that. In the end, after about three or four times, I finally got the right person. The process went perfectly without any hitches and it was very relieving and surprising that it only took about three weeks.

In October of 2020 my husband attended a financial meeting that talked about the benefits of refinancing. We called our mortgage company, Mr. Cooper, and started the process. We were given two options. One would drop our payment about 100$ and it was no cost but a better interest rate than we currently had. The other would drop our payment almost 300$ a month and would only cost for an appraisal, about 650$ and also had a lower interest rate than what we currently had. We went with option 2. We paid the 650$ and had the appraisal shortly thereafter. About 2 months into it and lots of communication with our loan processor she just dropped off the face of the earth. I emailed and called for 1 week straight, no return email or call. I spent the next 2 weeks trying to get anyone on the phone to call me back. Left many voice mails and NOTHING. I have emails to back this up.

Everything with Mr. Cooper was as smooth as I've ever had with any kind of mortgage. Everybody knew what they were doing.

Our experience with Mr. Cooper has always been pretty positive. When discussing the options for refinancing, the way we wanted to go was what they had recommended. So we were both in agreement. The total process on the refinance took a little over a month. Everyone kept us in touch and it went pretty smoothly.

I went through my bank for a refinance but I had to cancel it because they sucked. Four months later, I had not closed. I went to Mr. Cooper and I closed within three weeks. Ben and Rosario were excellent. With the refinance, I got to skip my first payment. My rate is much lower and I cut the term to 15 years. My experience was very good and I'd tell others to go with Mr. Cooper.

Mr. Cooper was great. All of my questions were answered and any concerns that I had were addressed. I went to closing fairly quickly. Everything went smoothly. I've been with Mr. Cooper for a while now. I recommended a friend who was looking to refinance to go through Mr. Cooper.

Refinancing with Mr. Cooper was extremely easy and I was able to watch every step of the process through the app. Everything I needed to do was there and it would prompt me. So, I could upload all the documents to the app exactly where they needed to go then it would tell me when everything had been approved. I had people calling me along the way just to make sure that I had a full understanding of everything that was going into the refinance. My original goal with refinancing was keeping my payment around the same while being able to take money out to finish our basement and lower our interest rate. Mr. Cooper met every single one of those requirements that I wanted in order for us to move forward with a refinance.

We refinanced with Mr. Cooper and everything was satisfactory. I really appreciated the representatives they sent 'cause they were in-depth, courteous, and encouraging us as to the pandemic recommendations that everything has to be followed.

Going through Mr. Cooper's process was painless. I worked with Emmanuel and he was very thorough. He went over everything and made suggestions. The process went quicker than expected. I've had several mortgages and of all the mortgages I've had, Mr. Cooper has been very kind.

We started a refinance with Mr Cooper February 2020. They made a total of 7 hard inquiries on our credit report in the last year. We have even managed to pay off $20k in debt over the last year with no new accounts opened or increases in amount owed to creditors. After 1 year and a $500 non refundable fee with 7 hard credit inquiries Mr Cooper has decided that it would be non beneficial to them to refinance. I do not take issue with the decision only with the time, money and 7 hard credit inquiries it took from me for Mr Cooper to make this decision.

I had a smooth experience with the rep at Mr. Cooper. Everything was simple and done online. I had no issues with communication and process. The benefits came up from the beginning when I went from 4 point something down to a 2.125, from 30 to a 15-year fixed.

Mr. Cooper sent me a refi thing and said that the interest rates were down, and I had paid over my time and said I could refinance if I wanted to. The reps from Mr. Cooper seemed good. Everything I asked them, they were on top of it, and I can't even remember if anything was ever said that didn't make sense. The only thing is they would say something to me, and then maybe call me again a few more days and say something else. It seemed like the whole thing took longer than I expected it to. But I was very comfortable working with them. We had several opportunities to go with somebody else, and even the interest rate was a quarter percent less, but we still chose to stay with them because we thought they were knowledgeable and very kind. We didn't feel that we wanted to jump out and go with somebody else. If you have the opportunity to get your house financed or refinanced through Mr. Cooper, you better jump on it.

I've had Mr. Cooper all the way back to CountryWide which was probably 20 years ago. I refinanced with them because I had an existing loan and I thought it would be an easier transition but I was mistaken. Everything went smoothly but I don't like the idea of doing everything through email and not being able to talk to a human to get my questions answered in a timely manner. It'd be two or three days before they call me back and if I happen to not be by the phone exactly when they call, I miss it and it's two or three more days. It slows down the whole process for me. That wasn't everybody that I dealt with but on the tail end of it.

Mr. Cooper has been my mortgage company for years. Their reps were very nice. It was great overall.

The representative was very professional and got back to us as soon as something happened. It went pretty fast.

Since refinancing, there was a reduction in payment. It was an easy setup to do it online and to have it automatically come out of my account. I like that on the website, it shows my credit score right then. Everything was great, professional, told me everything that I needed to do, and what I needed.

The reps were all great. I'd be happy to recommend Mr. Cooper to anyone. They've been my lender for a very long time.

The two people that I dealt with were really attentive. They listened to what I said and answered any questions that I had as quickly as they could. The only trouble I had was on my end trying to get on to the website and do the digital signing for the product. That was trying to get that done so we could expedite and get it done as quickly as possible. We had to email back and forth a couple different times to get the right loan number. The site wouldn't allow me to look at the loan number at first 'cause it kept on looking at the old loan number. We only had to have the one person come over and do the final documents. That was easier yet a little more difficult 'cause I wanted a little more explanation. But Mr. Cooper worked with me really well. They helped me get through it and got it done in a good fashion.

Mr. Cooper's rep was very informative. I told him what I was trying to do and refinance. He let me know what was going on every step of the way. He was very easy to work with. Everything that he said was going to be online was online. All my documents were able to be signed digitally. My loan was updated two days after my close on their website. My first payment is already listed as the date is due. Everything is right on time. Using Mr. Cooper's service is easy, efficient, and quick.

The application process was painless and the reps were fantastic. I liked their willingness to get the answers to the questions I had. If they missed my call, they would call me right back. Going with Mr. Cooper has been great so far.

Mr. Cooper's reps were very professional. Everything during the refinance process was done in a very neat and timely manner. Everything was very understandable. All appointments were kept and there were no delays.

The reps that I worked with explained everything to me - what would come out and how we start. Everything went real well. The rates and terms I received were very good. The process took two to three weeks and I was very satisfied with the timeframe.

Mr. Cooper's reps kept me informed along the way. If I had questions, I had a direct number I can call. It’s great. When I was getting ready to refinance, I did kind of look around and see what the current market was offering. I saw one who is GLENN: Veterans Mortgage and I saw what they were offering. I did talk to them, but I wanted to talk to Mr. Cooper. They matched what the other company was offering. I didn't know they'd do that because I didn't know what Mr. Cooper offered. I just told them what the other company was offering, and the rep said, “Yeah, let me check with my underwriters,” and they let me know. Everybody I had contact with did a great job. When you normally try to go refinance, it’s all loopholes here and little red tape here. There’s none of that. It shocked me. It’s worry-free. I've already told a couple friends about Mr. Cooper. I said, “Hey, man. If you’re going to refinance or something, hey, check them out first.”

The reps at Mr. Cooper have always been great. Everybody did what they were supposed to do and they were informative. The options were presented and I didn't feel forced to go one way or the other. I was able to make an informed decision because I had all of the information. It was very transparent. When I asked questions, I got the answer that I needed. Everything was seamless and smooth. The rates are lower since I refinanced with them and everything has gone according to plan. There's a sense of relief.

I already have a loan with Mr. Cooper. I just refinanced. It went pretty smooth. The process was pretty straightforward and easy.

The rep that I dealt with was wonderful and made very clear every step. I appreciated the process being put in more simplistic terms, so it was clear. I'm very satisfied.

This is my second refinance by Mr. Cooper. I like banking with them. Before, I was dealing with Wells Fargo and Bank of America, and I wasn’t really satisfied with banking with them. I feel more comfortable with Mr. Cooper. I talked to two of their reps, and they were really good. They were guiding me through the process via email, which I've never done before. They were very patient with me, and we got the loan to go through. I'm glad I did the refinance with Mr. Cooper.

The girl I contacted first was Kristen and I had really good response from her. She worked with me really well. But I ran into some problems when I went to the guy that was the next step in the process. We could've solved a lot of problems had he reached out or called me back. I could have understood some of the functions or why I needed to send him certain documentation that they needed. He liked emailing me stuff, but I would have rather had him talk to me. We could've solved it in one phone call.

Mr. Cooper has been very easy to deal with. We already had them for a while. When you get somebody you can deal with, you kind of stay with them. The process was all very easy. You couldn’t ask for anything any better. It was pretty simple. My loan officer was very sweet. She went through everything really well. The whole experience was very good. I would recommend them to anyone.

We’ve been with Mr. Cooper for over eight years. Everything was very professional during the refinancing. The rep we talked to on the initial call was very friendly. She led us in the right direction and I didn’t have pretty much any lag time when I asked questions. It was a great experience. Everyone I spoke with seemed like subject matter experts and all my questions were answered. The guidance I got from them was beneficial. We've been able to keep money in our home for other things and they took us down to maybe a $130 reduction each month. So it was quite a bit of saving. I told one of my friends who was looking for someone to refinance that we were happy with Mr. Cooper and she looked into it.

They sent me an email saying that rates were really low and we could possibly refinance. They communicated really well. I knew exactly what was going on throughout the entire process. So it was very good. I was very satisfied. It was everything I needed and more.

Mr. Cooper is my finance company. They were very professional and their rep knew what he was talking about. Everything was positive so I went with them for refinancing. It saves me $250 more a month and that’s a plus. Go with Mr. Cooper. They’re good.

I've been a customer of theirs for many years and I've had no issues. The process was very quick and easy. There was the initial man that I reached out to then there was a woman over email. They were very helpful on the phone. The guy gave me the options when I first called of what was available to me. I thought for a couple of days and selected one. He sent me the documents to read over. For something done mostly online, it was pretty seamless. Once they needed a document, I tried very quickly to get the stuff to them. They scheduled everything very fast for the closing person to come to my house. They were very responsive and I am very satisfied with the rate and term.

Although the customer service is good, I am not able to get resolve for errors made on my mortgage account. Taxes were assessed twice out of my escrow. I have spent a month trying to get this resolved so that I can refinance my mortgage loan but Mr. Cooper can not seem to get it together. I even went as far as contacting CoreLogic who sends out my Tax payments. I dont find this company trustworthy or able to handle my account.

Someone from Mr. Cooper called me and everything that they laid out sounded great, so I decided to do the refinance. Their reps were awesome. They gave me all the information that I needed and I was able to get in touch with them whenever I wanted, which was very important to make the process go smoothly. It was a great experience and I got a really good rate. Except for the million paperwork that I had to sign with the notary, I really appreciated that everything else was electronic, meaning they would sign everything online especially in a time like this. Both my husband and I were able to just go online, look at the paperwork, and sign it. We never planned on refinancing at all but the timing with Mr. Cooper was perfect. I just had a newborn a week ago. So, with the new rates and lower payments, this is really gonna help us out a lot. So I would definitely recommend Mr. Cooper.

Everything was good. I had FHA and was happy that I could refinance without having to give a bunch of paperwork and proof of income. It was a pretty easy process. The mortgage payment and the interest rate are lower.

I've had Mr. Cooper for a while and everything's been fine. The refinance went smoothly and it did not take very long at all. We went through the whole process within 30 to 60 days and everybody was great.

I was contacted by an agent and he talked me through what the process would be. It was actually a smooth transition into the whole process. The reps stayed in constant communication with me. Every couple of days, or if there were documents submitted into my account on my profile, they would always send me an email and also reach out personally or through a phone call to make sure that I knew that they were there and what actions need to be taken. I was able to lock in a better rate which made a better payment. Overall, great customer service, an easy experience, and very knowledgeable people.

Mr. Cooper sent me a number of notes. I was receiving different notes at the same time from other companies. I figured I would start with my current lender. I had an initial conversation with an operator. We put the numbers together, looked at the different options and made some selections. He forwarded that application once I decided what I wanted. And then, it was picked up by another operative in a different location. We went through the process online and over the phone until we got everything approved and everything where it needed to be. I was able to skip a payment. That was nice. And I've been able to lower what I'm required to pay monthly, although I will probably keep my same payment when they resume in March. Because I had such a good experience, I called Mr. Cooper about looking at my parents' home for a possible refinance.

I can't comment on their origination services as they bought my loan already in progress. Based on my experience though I would never consider this company for a new loan or a refinance. They have been terrible about paying my taxes and insurance on time. The payments squeak in just under the wire for the grace period. I understand that such a practice makes the company money since they hold on to the escrow money longer, but it is an unethical way to handle that money.

Mr. Cooper was helpful with doing everything to refinance. Everything went great. It was easy to get through.

One of my loans was acquired by Mr. Cooper so they assumed the mortgage from a different lender. I wanted the opportunity to get lower rates and potentially take years off the mortgage. I got good guidance and information. I got a lower rate. I have done some other refinancing in the past year. That was a drawn out, convoluted process, but Mr. Cooper made it easy and quick. I would consider using them in the future.

My loan was bought by them a few years back, they are very shady and we have had nothing but problems with them. I have seen there are class action law suits against them and we also have opened a case against them with the state. Do not voluntarily choose this company, that is my advice.

I have my mortgage with Mr. Cooper for 12 years. When I spoke to the gentleman that did the refinancing for me, he said that the amount that was on my escrow account was going to be refunded back to me. Then I realized that it was applied to the new escrow account. So I had gotten a quote from you guys about three months back. I didn't go with it because the interest rate was higher. But I was going to get that money credited back. Then on this one, I didn't realize it. I trusted him but unfortunately, he lied to me. I should have known better and I should have doubled check the documents. I could have gotten a better loan but I wanted to stay with Mr. Cooper. I wanted to get rid of the mortgage insurance premium and go with a conventional loan, but that required more work.

Mr. Cooper was my mortgage company and I went to refinance with them. It was fast and good. Everything was great. I just had a few questions after the loan was funded, and it seemed like once everything was done, it was hard to get anybody to get back to me in a timely manner. But it all worked out. I reduced my monthly by almost 500 a month, which was my goal. And then, got a little cash out, lowered my interest rate a bit. So, I achieved everything I wanted to achieve.

We did our original mortgage with McLean who then sold us to Mr. Cooper. They called us and told us about the VA Streamline program and we did it with them. The reps were nice and they did more than an adequate job.

I was comfortable with Mr. Cooper. This isn't the first time I've done something with them and everything has been good, so far. The rep, in the beginning, was good and knowledgeable. Then he turned the information over to another rep who handled everything through email. The interest rate and terms I received were competitive. I would have obviously loved for it to have been lower. Other than that, everything was to be expected and I didn't have any issues.

The website was refreshing, and my first call to someone was pleasant. But that's about all the good things I can recall about this company. The person I spoke to gave me the wrong info. on my escrow account and monthly payment. They even got the wrong answer in writing. Resulted in my shortage on escrow fund. I sent in $10,000 in Oct. between payment due dates and specified all $10,000 go towards principals only. Of course they took it to apply to interest and again didn't do it right. Almost 4 months later they still haven't sort out my $10,000 payment towards principal & escrow account has 2x the fund needed for the entire year in Jan. Sent in multiple requests, last one 1/7. Now 1/20 just got a notification that they have "received" my inquiry & "will" look into it. Inefficient. They seem to make a lot of mistakes in calculations & applying funds to the right places. I'm looking to refi with another. I don't recommend.

Everything was fine when my refinance was passed off to Mr. Cooper. The rep was very helpful. He explained things to me and let me know where he was coming from. He told me what I had to do to make the transition move along smoothly. The process took 20 days and everything went just like he said it would.

Jay Nie and Caroline his processor are wonderful to work with. They are a very professional team and the refinance process was very smooth. Highly recommend them. I have used them twice now. I would give them 10 plus stars if I could.

It's frustrating that I had to contact them twice until I received the letter of delinquent taxes from my county, and I didn't get help yet. It's now under collection. We're paying on time and did not miss any payment, and they missed our tax payment. That's so so bad. I'm planning to refinance and move our account away from Mr. Cooper.

My loan was sold to Mr. Cooper and I am satisfied with them thus far so it made sense to refinance with them. Sometimes, it feels a little aggressive but I understand why that is. You have to be ready for that because they definitely keep in touch with you, ask for things and expect things. They have a very streamlined process and they're on top of it. It seems to work because this moved along quickly and that's a good thing in the end. Right now, the payment being cheaper is good too. They met my expectations and I definitely have been pleased. Things are going smoothly and that's all I can ask for.

Daniel was awesome. I have every intentions staying with Mr. Cooper for my home loan needs. I hope in a few years to remodel my home, update appliances and afford to get some landscaping done, carpet and put down some wood flooring. Thank you for trusting me.

It was a very easy process unlike years ago when we bought our first house. Wendy was very helpful. A great mortgage company. We have never had any problems with the company. Everything went very smoothly. I would definitely recommend them.

I had a very pleasant experience dealing with Mr. Cooper regarding refinancing my home loan. My husband and I have had some tough times in the past but this time Anthony ** and Kristie ** really helped us and kept in touch with EVERY aspect of this refinance. They were knowledgeable, patient and overall great to work with. Kristie really went above and beyond even calling us at night or during the holiday week to make sure things got done and got done right.

The rep explained things really well. I got good guidance. Everything was excellent in the way they handled things.

I called Mr. Cooper and spoke to Aaron who was pleasant, helpful and patient to enquire about the options that were available to me. I called him back discussions with my wife. We eventually followed through. Aaron moved the process to Tandy ** who did a super job until the loan was approved. Everything was completed in record time.

I filled out my application September 3. It is now January 13 and I have not been given a closing date. Every time I call, leave a message. No one will call me back. My first loan processor gave me two closing dates. Each time nobody called and nobody showed up. I have been calling every week since September and when I talk to somebody they will say, "I would check on it and give you a call back" but they never do so. I am very dissatisfied with the service that I have gotten from Mr. Cooper. Very poor customer service. They have changed my interest rate lock-in four times, I would not recommend them.

Mr Cooper contacted me one day in regards to their current home loan refinancing rates which were far better than my current mortgage loan rate. I started the process of refinancing on 12.04.20 and the entire process was completed on 12.19.20! Along the way Mr Cooper loan office communicated regularly and professionally. I also really liked the electronic signing of all documentation required for refinancing. Mr Cooper online Loan Tracker was an easy way to stay on top of the process so no time was lost going forward. If you are considering a home loan or refinance with Mr Cooper, I HIGHLY RECOMMEND!!

I found this to be an easy process. I was impressed with the regular follow through on behalf of Jonathan **. His professionalism instilled confidence while undergoing this process. Bottomline, he did his job well. I would definitely refer a friend to Mr. Cooper.

What a great experience. The whole process to refinance my home was very quick and easy. Everyone I worked with was very knowledgeable and made the whole process enjoyable. There was an issue with the final signing but it was taken care of in a timely manner.

Everything was good with the process. I’d always take the lower rate if they could give me one.

I had reservations about refinancing my home because the company I originally purchased my home from was a nightmare to work with. I really wanted to take advantage of the low interest rates being offered right now so I started the process. Everyone I worked with at Mr. Cooper were amazing and the process was stress free and very simple. I was even able to reach them by email on a Sunday and was shocked that I received a response from them on a Sunday. I'm happy that I did the refinancing and look forward to working with them through the life of my loan.

From start to finish was great. Everyone did a fantastic job. Everyone was polite, nice and professional. Thank you. Thank you. Thank you all for your hard work. Keep up everything you all do for us. Thank you again. Great job.

I just refinanced my home and I’m so thankful for everyone who helped me through the process. It was super easy, quick and I hit my deadline. The team members who helped me and reminded me what all I needed to make the process easier and faster went up and beyond. :)

I had a great experience with Mr. Cooper and their employees. They matched a great rate from somewhere else, they always got back to me quickly, they were kind, professional, and knowledgeable. They worked pretty quickly, and were able to save me money with our refinance. Thank you!

Explanations were given freely, access to personnel. I have used this company in the past and would highly recommend. Time schedule was followed. In the time of COVID 19 everything was done by the use of telephone, and e-mail with the exception of a one time person to person contact.

Our experience with Mr. Cooper during our refinance was quick, easy and non-painful. Everything promised was fulfilled. Very happy with the outcome. Thank you for a great experience. Yes, I would recommend using Mr. Cooper for all your home needs.

The team made the paperwork easy and quick. Start to finish we had a new loan in three weeks. We couldn't have been happier. I would heartily recommend Mr. Cooper. I had no idea it would be a good idea to refi after only a year but were have a great interest rate and only a 10-yr mortgage.

Never ever dealing with this company again. Paid my 20% of loan for the pmi to be removed. It’s been 2 months and still shows the same amount as before. Called them 10 times. Every time I get different answers from them. Looks like they don’t know what they doing. Really frustrating. Called to talk to manager and they say they will have the manager call. But never received the call.

OMG, the absolute worst experience I have ever had with a mortgage company. Don't ever ask them to expedite a payoff to you. They charge $25 to fax, yes I said fax (what century are they living in) a payoff to you and twice I did not receive it. So I'm out $50 which they will not credit me back for. Their employee Christopher ** just quoted me their rules and basically said; tough luck, not going to help you! I can't believe this company can get away with this. The worst I have ever experienced.

The service was good, but when I refinanced with Mr. Cooper, I had to go out for competitive bids to get the best rate that they could offer. I'm an excellent customer. I have always fulfilled all my obligations for my mortgages. I don't understand why I couldn't get the best rate to start. I was interested last year. I refinanced my primary home and got a much better rate than I started out with. And I'm interested in looking at refinancing my investment home to see if I can improve that rate. It's high right now and I'm not sure why.

The loan was refinanced pretty simple with Mr. Cooper. All of the reps, from the guy that I talked to first to the lady that picked up the account and made it all happen, were awesome.

I had no choice in the matter, my mortgage was sold to this awful company. It is virtually impossible to speak to a human being as their phone tree is designed to dispatch you automatically. The transfer is still causing me to waste time trying to track down an insurance payment. My local insurance agent is on the verge of cancelling my policy. I finally talked to a person at the Mr Cooper that said it was all worked out. Not so. Yet another round of wasted time trying to deal with their insane subhuman phone tree. Don't try messages via their slick web interface as they simply respond with autoresponders. I am now trying to compile names and numbers of people I talk to as this is likely now entering civil litigation territory with their incompetence. Yet another huge company that has lost the personal touch.

It was super easy to refinance an existing mortgage through Mr. Cooper. Their agents were friendly and helpful. I had so much built-up equity so I did a cash-out refinance. Both the closing agent and the guy who first started the process were wonderful. I also use the app to manage quite a bit of the process. The whole process was seamless and easy to manage.

Mr. Cooper's reps were very informative and helped out greatly through the process. They have the website, so everything was done through there. They also explained that I should go through there if I had any questions or reach out to them, plus they gave me their direct number. The whole purpose of the refinancing was to get the monthly payments lower, and they are. So, that's a good thing. All in all, I would tell my friends that they should get a mortgage from Mr. Cooper if they could.

So far, so good. There was a mixup on the automatic pay but that's taken care of. It takes a while for them to process but I checked and it's being paid. Someone had called me at 9 o'clock at night which I thought was rude but that was the only time I ever felt that I experienced anything that was kind of unprofessional. Everyone has always been very polite. Refinancing was quick and I'm happy with Mr. Cooper.

We have our Primary home loan with this company; we have excellent credit and employment history. We provided the requested documents to refinance our loan with this company in Sept 2020. We provided all of the requested documents immediately, and whenever there was a question about anything, we responded promptly (within hours or one day at the longest). We chased down the appraiser and paid for the appraisal back in early October and there were no issues with the appraisal either. I have been following up with the Loan rep frequently. Today is December 29, 2020, and can you believe that our loan has not yet closed? It's been 100 days. I have friends and relatives who have refinanced in the past few months, and no one's loan takes this long.

We refinanced twice. They told us what interest rate we could get and they sent us the papers. It wasn’t a long drawn out thing. It was a good amount of time. However, the reps could be better with their knowledge of refinancing. We were trying to get some money on our house and they didn't know why we couldn't and when we will be able to. We have things we want to do and they just keep saying, “You can't right now.” We have plenty of lenders contact us and they would say they would give us money on our house, but at the time we had just refinanced with Mr. Cooper.

They were very professional. They were trustworthy and they were leading me in the right direction. I got a lower interest rate and payment.

When we realized that the rates were so low, we contacted them and asked what they could do and they dropped the rate down. Scott called me back and he kept me informed throughout the whole process. I really liked the website that we could go to and it would tell us if there was anything we needed to upload. When I started getting paperwork online, the estimate was different than what we talked about. So I called Scott right back and he apologized and it was fixed. They were very responsive with any concerns I had and they were able to explain the questions. It was great. We were previous customers and when they were Nationstar, it was like a nightmare for a customer. But now that they're Mr. Cooper, their website and customer service are great.

Mr. Cooper reached out to us and said that there was an error on our mortgage when they acquired it and needed it to be fixed. They were kind of pushy about needing to get it done by a certain date. I don't believe that that was the truth. They did it to us twice. The first time they did it, we were in a panic thinking something was wrong with our VA loan because that was what they told us. We reached out to our mortgage attorney and told her what was happening. She got involved in that first one. But she said it was a good deal and told us to do it. That was about a year after they had purchased our mortgage. Then, just this last month or so, they called and tried to pull that again. It was the same sales pitch that something was wrong with the mortgage and with some of the paperwork. They said we don't have to have an appraisal and that nothing comes out of our pocket.

Everything went smooth working with Mr. Cooper and the process went real quick. Everything was simple and easy to understand.

My refinance with Mr. Cooper went quickly and smoothly. The reps were very professional and knew what they were doing. I recommend this company.

Mr. Cooper was my previous lender. The process took three weeks or less than that. It was quick. Connor was my loan person and he was phenomenal. Everything was wonderful.

Mr. Cooper walked me through the process. They contacted me whenever there were some documents being sent to me. They informed me on what to sign. And they asked me if I had any questions. They highlighted all the things that were really important. They were very prompt in returning my calls, and things of that nature, if I had questions. They did pretty good. I thought my interest rate might be lower, but it wasn’t. Because a friend of mine just refinanced his house for 2.5 or 3, and I’m still paying 4. But it is what it is.

Convenience was a factor since I'm already a customer with Mr. Cooper. All the folks were good to work with and very professional. I can get ahold of them and they help me do what I need to do. It cost me, but it's a lower payment. It's a very positive experience.

The experience was great with Mr. Cooper. They did a wonderful job. We were very happy with it. Right now, my son has applied for a loan through the same company. So far, he's having a good experience. They put him on with somebody to contact him back and forth. All of a sudden, nothing was happening. Apparently, the guy was no longer with the company right in the middle of his transaction. Then, they finally put another girl who is helping him. Hopefully, he'd get his house refinanced too.

Mr. Cooper is my existing mortgage company. I wasn't really terribly interested in shopping elsewhere. I did look around a little bit, but it's just so much easier to kind of stick with the company I was with. They quoted a good rate that I thought was going to allow me to lower my term and still afford it and wasn't very much more than my existing payment on my 30-year. I got it down to a 15. I just went with it without any further shopping elsewhere.

Mr. Cooper reached out to me, said they were looking at my mortgage, and that they could do better for me. I was very thankful for that and they were all great. They were very professional and it couldn't have been a more painless process. Everything was done electronically until we had to sign the final papers. Then, the gentlemen that came to the house took all the necessary safety precautions, being in a pandemic. So, it was a very easy process and I would tell others to give them a chance. I realize everybody's situation is different but I would not have any hesitation in recommending Mr. Cooper to anybody.

My overall experience with Mr. Cooper was really good. The originator pretty much went out of his way to make it work. Originally, on the numbers he gave me, I was like, “No, no, no.” Then, I got a competitive offer and he matched it. It actually wound up working out better in the long run. I was kind of hoping the interest rate would be a little bit lower, but that's okay. It's lower than it was. All in all, I got really good, personal service. There was not an excessive amount of phone tag. I understand the things being the way they are. There were a couple of phone calls that I got that were from home. There are extenuating circumstances, and calls don't get immediately answered. But it was an easy process all around. This is the only time I've ever closed a mortgage and wasn't stressing out about it.

Mr. Cooper currently services my mortgage. I figured I'd give them a try to refi my home, after 3 months we were still at the appraisal process despite my regular phone calls, quick submission of required documentation, etc. The loan officer would take weeks to get back to me on simple questions. The manager lacked knowledge or empathy whatsoever. Things really turned for the worse when they were accepting edits to my appraisal that were significantly altering the description and value of my home, all while nit picking other mundane issues. Nothing passed the smell test and ultimately the entire process fell through right before the 90 day mark. Stay clear of this company.

We wanted to get a lower interest rate and we checked around and we decided to stay with them. They were very, very good with us. Any questions we had, they were able to transfer. We were able to do our application, and everything was done really fast. We were very pleased. They were very experienced. They knew what they were talking about and they would do anything to try to help you, depending on your circumstances.

I refinanced to lower the mortgage and Cooper was my current mortgage company so I chose to stay with them. They did a fine job. I worked with Mazda and he was excellent. He kept up on things and did what he said he was going to do.

The guy really helped me out. He was very thorough. The option that I had was pretty much straightforward. I was able to save about two months for payment and a lower payment. So it went down to about 100 bucks, but overall, it helped saved money.

I was transferred to Mr. Cooper by my mortgage. The refinancing experience with Mr. Cooper was great. Everything went smoothly.

My mortgage was sold to Mr. Cooper quite a few years ago now. I got a letter from them and I decided to refinance. Everything was pretty smooth. They were very informative. I can't say the same for the providers that they use for the closing, but they were fine. Since refinancing our loan, we kept our payments the same, and shortened our term by five years.

I recently got transferred to Mr. Cooper, the last two payments I sent to my previous mortgage company never got applied to my new account. my previous bank sent the money to them weeks ago but Mr. Cooper cannot locate the funds or apply the payments to my account. Since it has been more than 2 months, they will start charging late fees and reporting to credit bureaus. Called more than 10 times and all they tell me is that I have to wait, but the 60 day transfer period is already expired and my money cannot be located. Worst experience ever.

We had a loss of income due to COVID. I was already a Mr. Cooper customer, so I went through them again. Their reps were good. Our payment went up, but we paid off a bunch of credit card bills with it. I would recommend them.

I didn't have to worry about anything...anything at all. Miss. Savy ** and Miss. Brenda ** were outstanding. They represent Mr. Cooper. They've showed me that Mr. Cooper does care. You two went above and beyond. Thank you for your time and giving us peace of mind during all of this. We appreciate you two and Mr. Cooper.

I would not recommend Mr. Cooper. They were very poor in answering questions and the follow through was very poor too. Also, it's not necessarily a good thing that I probably get about 10 pieces of mail a month from Mr. Cooper. I get phone calls and emails all the time about refinancing. They should tone it down a little. The first guy I talked to, after I initially talked to him and he said he would be my contact, very quickly handed me off to the person who was processing it. Anything she said she was going to do did not happen. I had zero follow-up from her. I probably had to make six follow-up phone calls. She was out of the office or there was a voicemail that said, "You can contact my leader." I never heard anything from her. I never heard back from the other person either. I was like a full week past the date where she said that I'd receive the funds. That's mildly unprofessional.

Has to be the worst bank/mortgage company in existence. My loan was sold to them and has been a nightmare. I am working on a refi now and willing pay higher interest rate just to get away from them. That should tell you something.

When we called to make a payment on our mortgage, Mr. Cooper said that they could probably help us out. They started working and seeing what they could do for us and then they told us that we could do a refinance. It's only been about a month since we've done the refinancing and the experience has been great, so far. Mr. Cooper helped us out a lot. We really like them.

We refinanced with Mr. Cooper and we have to commend them on how easy it was and their staff was very professional and helpful. We have to thank Their Sherwin and Rocio ** for making a smooth transition from one loan to another. We have been with Mr. Cooper for the last 2 years and would highly recommend them for your mortgage.

Mr. Cooper holds an unsubstantiated lien on my house which has been paid off since 2015. I have talked to at least 20 customer reps since this company will not provide you a contact to follow up with. Over the last 2 months I have explained my situation over and over and over to whoever the next customer rep is to answer the phone. Sometimes the reps will forward to the escalations department who are never helpful.

I had Mr. Cooper once I did my refinance and the rates were within the realm that I wanted to drop down to. My parents also have them as a mortgage broker. Their reps are very good, timely and very intuitive in regards to their responses and they helped me get the best rate I could get. They got back to me very quickly and they were very quick to be able to give me info if I needed anything. I was able to get my mortgage down from what it originally was refinancing with them. Overall, the experience was very hassle-free, to the point, and there were second-guessing or worrying that we would not get the right deal. They were very helpful throughout the whole process.

I have refinanced before with Mr. Cooper and each time we have a good experience. This time though it was seamless from loan officer down to closing and funding of the loan. I am impressed with service and professionalism at each step. Recommend highly.

My son was buying a house. I heard what the rates were, which were lower than what I had, so I figured I'd ask. I found the reps from Mr. Cooper to be knowledgeable, friendly, and helpful. They were also transparent and informative. The refinancing has gone into effect in that my December payment did not have to be made, but there was an issue in terms of the escrow since I did not want to escrow my homeowners insurance. They did that. There may have been a mistake in communication. When I inquired and told them I did not want to escrow my homeowners insurance, they went ahead and discontinued my entire escrow, including my taxes, which is fine. I did not mind escrowing my taxes.

I wanted to refinance for consolidation purposes and I did that with Mr. Cooper because of convenience. They were straightforward. The mortgage rep was very good and quick to reply. I'd tell friends and family to give Mr. Cooper a call.

Always a pleasure doing business with Mr. Cooper. They are proactive, professional, and courteous. Their staff kept me well-informed throughout the process. And their technology is second to none. I've refi'd with them twice now, and highly recommend them!

We recently refinanced our loan to take advantage of low interest rates and Mr. Cooper handled it quickly and efficiency. We are pleased with the service we received and recommend them to anyone seeking a loan. They also have a number of other financial products available.

Looking at all the information related to refinancing, the rates were all comparable. I felt it would be easier to stay with the company we had our mortgage with and work with them. It went easily. It went quick. We had our application in and closed within four weeks. Our previous loan was with Mr. Cooper, so that helped make it a little quicker. The website was easy to use and the first person we talked to prepped everything up for us. We then had another person get involved and they got through. It was more confirmation on documentation. We got that set then finally, the loan person went through all the information. We got set up for closing and done. The woman was very good too.

Mr. Cooper had a lot of advertisements about their rates and how far down they had come. I followed up with them to see what their rates were like. I refinanced with them and that was really easy for me. I just needed to give them my W-2 forms and my 2019 taxes. I had an appraisal done back in February so they said I didn't have to do another one. It was really quick. I got it done in three weeks, which to me was unheard of. Vi was mostly my contact and she followed through with questions that I had. Her boss called too to make sure everything was okay. He followed up even after the closing was completed to make sure I didn't have any questions. They did a good job. After the refinance, I got a much better rate.

We couldn't be more satisfied!!! Everyone was so courteous and friendly and so helpful! They called when they said they would and helped us with technical things that we weren't familiar with. Overall we give them 10 stars**********!! And we have already recommended them to several people and hopefully they have contacted Mr. Cooper.

The team I worked with did a great job helping me through the refinance process on my house. It was very simple, and moved relatively quickly. Most of the process was completed online. The staff that I worked with quickly resolved questions and issues that I had during the process. I definitely recommend Mr. Cooper for this service.