Mr. Cooper Reviews

Mr. Cooper bought my loan. Their reps are all very nice. Since the refinancing, I have a lower payment.

Mr. Cooper was who our loan was sold through. I worked with a very helpful rep. He was very quick, very thorough and helpful. Since the refinance, I got lower interest rates. My experience was great and I would recommend Mr. Cooper to others.

Everything with Mr. Cooper went wonderfully. It was simple partly because it was a military IRRRL loan. Their consultants were good. We missed one payment. It was worked in the loan. It's when the loan was approved with 30 days to make the payment.

After about three months of us with our previous lender, our account was transferred to Mr. Cooper. We got the paperwork that our loan had been sent. We'll be working with someone else with our loan now. Everyone that I've spoken to has always been kind and very patient. I'm new to all these whole house stuff. They answered all of my questions and they responded very quickly when I left voice mails. They answer emails as well. My experience was great with them.

This is the first home we've ever purchased and when we went through the mortgage process, our loan ended up with Mr. Cooper. There was a gentleman named Lance and he was phenomenal. He reached out and he said he was part of a special team. He called on a Saturday and left a message. I listened right away. He identified himself as working for Mr. Cooper and wanted to know if I was interested in refinancing. He might be able to save me some money and said to give him a call back. When I called him back, he said that he was looking at all the payments that we've made on time and that he thinks he could get me down into the high 3's. I said that was great and he called me back three days later. He said they could get me down to 3.2. I was so excited.

I was transferred from Nationstar to Mr. Cooper. I refinanced because of the lower rates and I needed some cashout. Initially, Mr. Cooper wasn't able to beat some lower numbers I got from Credit Union 1. But once I was able to show that the rates they were offering were legitimate, they jumped right in and not only matched them but beat them. They provided guidance that was understandable. It was fine. I'm satisfied.

Everything was very good with Mr. Cooper and everybody that I talked to was very helpful. The rep was very good. I'm extremely happy with the interest rate and the loan process went very smoothly. It went much better than any of my other mortgage processes. It was an awesome experience with Mr. Cooper and I'm glad with my financial aid.

Our experience with Mr. Cooper could not have been better. Every person I worked with was excellent too. I was very satisfied with their rates and terms as well.

Mr. Cooper was awesome. They were very responsive, quick with questions and answers, and the whole thing went well. I already knew what I wanted so it was pretty easy. I already had a loan with them, so I just called to refinance to get a cheaper one. It'd be easier with them than going through another one and doing all this stuff over again.

I got something in the mail and I made the phone call to get some information on refinancing the old mortgage. It sounded like something I wanted to do. Everybody was nice and informative at Mr. Cooper. I'm making my mortgage payment tomorrow and it's saving me some money. I got a lower interest rate. I haven't had any issues thus far. It was a good experience overall.

Mr. Cooper bought my loan from National Mortgage and after that, we did a refinance with them too. It happened right here when this COVID stuff hit. We were trying to get our payment down. The manager, Kevin, was awesome and I didn’t have any problems at all. He was very professional and nice on the phone. He did a good job. Working with Mr. Cooper was positive. They tried to help us out as much as they could. We just got that lower payment and so that helped us out a lot as far as bills during this crisis.

I'm happy with Mr. Cooper. With COVID, the process was a little tougher because the title company had to come out to the house, but it wasn't a big deal. It took like about a month or so. Since refinancing, my payment's lower. I worked with a loan officer named Regina who was amazing. She was on-point, very organized, very detailed and very communicative. She made the refinance experience a really celebratory one. There was no stress.

Mr. Cooper has been a phenomenal mortgage lender. We paid our mortgage on time for an entire year. And because we did that, we were allowed to refinance our house to a much more affordable rate. Everything with Mr. Cooper has been awesome. We went through Supreme Lending and got approved. Then once it was final, Mr. Cooper picked up the loan as per the mortgage industry. I worked with Brad and Jeremy. They've got excellent customer service. I got zero issues with Mr. Cooper all the way around. We got reduction by 20% of our mortgage, which allows us to reacclimate that money into our children. We saved $400 in this refinance.

The people we bought the house from got the loan from Mr. Cooper. So, we were with Nationstar. Mr. Cooper was doing some program and they asked, "Would you like to refinance?" I did. And I'm at peace. Their reps were quite helpful and they were always there when I called. They answered all my questions.

I had an existing account with Mr. Cooper. I refinanced with them because the rates were going down. Their people are knowledgeable and courteous. They were pretty open and they gave me some options with some incentives. And because I was refinancing with them, things are a lot easier. I got a lower interest rate. The thing, however, is we exchanged documents back and forth and I thought because I had an account, those documents would still be up at the website. But they weren't. An example would be the lending disclosure agreement. I had to sign off on that. But when I went back to look at it again, it was gone.

I kept getting these emails and correspondents through the mail saying that interest rates are an all-time low. So I tried it. The rep from Mr. Cooper was wonderful. He was very respectful and informative. If I called, he called back really quickly if he wasn't able to take the call at that moment. Once this whole process started, even though he was busy, he called me. It was difficult to get ahold of my insurance company. He had reached out with them. The insurance company contacted me saying that they didn't receive a payment and he personally got ahold of them and said, "Hey, if you need to get ahold of me, I'll go ahead and take your calls even if I'm busy at that moment to get this squared away."

I was with another mortgage company prior and they were bought out by Mr. Cooper. I ended up refi-ing last year with them. When I refi-ed again this year, they did really good by me. Even when they did my refinance the first time, they were really good to work with. When the interest rates dropped out, I called and the guy reworked it and did awesome by me. They literally shaved four years off my mortgage without even having to have my payment go up. The only thing is the guy who came and did the closing on my house this last time was like a meathead. He wasn’t very pleasant to be around. My little dog came downstairs and he started freaking out.

The application and underwriting process with Mr. Cooper was easy and smooth. It took a couple of weeks and their rep was incredible. Also, I'm overly satisfied with the rates and terms.

Working with previous lenders was a paint. I have 800+ credit and it seemed that they always needed 1 more thing from me. I was tired of this type of poor service and wanted something better. A friend recommended Mr. Cooper to me. It couldn't have been easier! I uploaded my documents, and checked the website for updates. It wasn't long before a notary scheduled a signing at my house and we signed papers right at our kitchen table. I am very happy with the rate and great service!

I did a refinancing for a lower interest rate. Everybody at Mr. Cooper that I worked with was really great. They were friendly and they made the process really seamless.

I had a loan with somebody else and Mr. Cooper bought it, so I ended up with them. The reps were very helpful and professional. The process took a month and everything was smooth. I recommended them to a couple of my friends too.

Mr. Cooper offered me a good rate so I went through the refinance process with them. The process wasn't that long and it was really easy. They didn't require a lot of paperwork and the lady came right out to the house and we signed the closing docs. It was smooth.

This issue was resolved.

We were switched to Mr. Cooper and we've pretty much been with them since we got our home loan. I've been paying Mr. Cooper for about a year now and working with them was easy. The experience was very good.

I'm still in the process of doing one of my refinances, but the other one went cool. The interest rate was good with that first refinance. Then once I knew these rates were gonna go down, I had to seize the moment. It helped me out far as the pricing each month so it was an easy deal. The process took about 30 days after we did all the actual computing of the numbers. It was very quick but this second one is taking too long. Mr. Cooper wasn’t using my escrow to pay the taxes and I didn't know that so then by the time we found it out, I was in the process of refinancing. Now, they have to clear that up and then we can finish the loan. They need to hurry up ‘cause it's their fault. But the professional I worked with was a good man. He went above and beyond and did his thing.

I already had Mr. Cooper as my mortgage holder then they kept sending me things and telling me they could lower my interest rate so I refinanced with them. The process was seamless. The customer service stood out with the way they eliminated a lot of unnecessary stuff. It wasn't a big ordeal, like going to a mortgage broker and trying the hassle of getting the deal and getting your documents together. They made it easy, did what they said they were gonna do, and they were on time. They were impeccable and got back to me when they said they would. It was a great experience.

The experience was better than expected. The only thing I would suggest is more frequent communication initiated by the company on the phone until the final paperwork is completed. Not everyone has a computer to use in these trying times.

I had my loan from a local company in Arizona and Mr. Cooper bought it. I've been dealing with them since this COVID and with the call volume at this time, they still did their best to keep up with time and dates. I was surprised by the time frame, from the time they gave me the quote to the closing. I didn't believe it. It happened that fast. I was happy with the service.

Refinanced Home Loan. I was disappointed the way my refinance was handle by the person was managing the process (Ms **). I was not informed on was need to expedite the process and get closed and funded. I had to contact the person constantly to know status. The Title Company was not very transparent with their fees.

I sincerely do appreciate the assistance received from Gary **, Mortgage Professional and Sunee **, Loan Processor/Closing Coordinator of Mr. Cooper in refinancing my home. Both Mr. ** & Ms. ** were very knowledgeable, responsive, & professional throughout the entire process. They worked diligently to keep me in the loop as items progressed and were prompt to respond to any/all questions. Prior to working w/ Mr. ** and Ms. **, I was contemplating moving my mortgage loan from Mr. Cooper. However, as a result of the excellent service received from them I am a continued loyal customer. Not only do I recommend Mr. Cooper, I strongly recommend Mr. ** & Ms. ** in meeting your mortgage needs.

Mr. Cooper purchased my loan from the original place that I started my loan process. We never had any problems with them so we went through a refinance with them. We saw a better interest rate option and decided to go ahead and do that. One thing I had an issue with was it took them a minute to get the title company the information that was needed for me to be able to have the notary come and have the documents signed. The notary was scheduled for noon and they weren't able to show up at noon because she didn't have the documents out for us to sign.

About a month after we closed when we bought our new house, our loan was bought out or switched to Mr. Cooper. Then, a year later, we worked with them to refi. The process was about five weeks from start to finish. Everything was handled via email and it was very smooth. Pretty much everything they told us was exactly how it ended, so I was very pleased, and I'm happy with the rates as well as the monthly payment. I would highly recommend them to anyone looking to refi.

I worked with Valerie and she was such a good contact. She’d call me if there was any updates or expectation or to let me know what they were working on or what they needed if I did need to do something. I have a manufactured home so I can't get a great interest rate as good as I could if I had a regular home. But I was able to lower my interest rate and help out on my payments. I was also able to save money for retirement.

We've had a mortgage with them for three years. Their site and app are great, and everything has been fine. Given the positive experience, we opted to refi with them. They didn't offer the lowest rate, but matched the lowest we could find. Since applying, communication has been awful. I constantly have to ask for updates and everyone seems highly annoyed at my doing so. Then yesterday, when asking for an update on the appraisal which was turned in Tuesday, they told me the underwriting turnaround is 60-70 days, and that I'm lucky because other companies are taking up to 4 months. I emailed both the other lenders we got quotes from, they both have normal turnaround right now, closing in about 3 weeks.

Our loan was with Mr. Cooper then we decided to do a refinance with them as well. It went great. My interaction with their rep was quick, easy and professional.

Everything was pretty efficient and pretty quick. The loan processor stayed in touch with every detail right up to the last day. It was all pretty good, straightforward process. It was nice to be able to actually talk to the loan officer who was gonna do the loan instead of from multiple channels and not being talked to the person who says yes or no on it. But Mr. Cooper needs to get their name out there more because I didn't even know they existed until the mortgage was sold. It's a pretty good company to work with.

Mr. Cooper is my primary mortgage company and I wanted to do a refinance to lower the payment. Their reps were good and we finished the process in about a month. I’m satisfied with the rates and terms that I got and things worked out well.

My loan is VA. So I was just trying to shop for a lower interest rate to lower my monthly payments. I was already with Mr. Cooper so I went with them for the refinance. Everybody was cool and dealing with them was very professional. They were very well-spoken and informative about what they were talking about. Everything went smoothly. The lady that came out and did it was very professional and informative. It took about 45 days and it was easy. I saved some money from it.

I spoke with a service representative to verify best way to pay while switching homeowners insurance companies. Since a bulk check was sent to my previous insurance, no stop-payment could be issued, so my options were to pay or let Mr. Cooper know the amount to pay out of my escrow. I paid. Then I received a letter showing that Mr. Cooper also paid bringing my escrow to a negative balance. When I contacted them, they said I would receive a refund from the insurance companies and would need to send the check to Mr. Cooper. I received one from the previous company, but not the new one that received double payment, so contacted my insurance agent after 6 weeks. They contacted new insurance company who never received Mr. Cooper's payment, then contacted Mr. Cooper who after 1 hour on the phone said they would put in a stop payment.

Great Company to work with!!!! And very easy. Everyone we worked with was friendly, knowledgeable and committed to us. The follow up on all the details on the refinance was outstanding. The follow up after closing was also above and beyond any other companies we have dealt with over the years.

They were professional, informative and they followed up. We were able to cut years off the loan. But at the very end, they really weren't keeping me up to date and the closing costs changed very last minute. In the last few days, they told us that we were gonna close. I asked them when would that be but I wouldn't hear anything from them. So the communication could have been a little bit better. But they were really busy, which I understand.

Refinancing with Mr. Cooper was cheaper and they had a lower monthly price. They kept saying that I could lower my interest rate and the process was good. They did it in a timely manner. Everybody could start out with them.

I was already with Mr. Cooper and when I decided to refinance, they already set up everything for me, so I didn't have to look for somebody else. The whole process took about 10 days. I was able to lower my monthly payment and interest rate.

The people that helped me with refinancing my house were very helpful and knowledgeable. They answered all my questions. If I had to leave a message they always returned my phone calls in a timely matter. I would highly recommend Mr. Cooper to anyone buying a home.

I bought my house and then my loan was sold to Mr. Cooper. I just maintained it and refinanced with them. I saw that the rates were going down and I was reaching out to see what their rates were. They told me what it was and then I agreed to it. They were very professional and extremely informative. They never failed to answer any questions at all. They explained every step of the way what to do next. The rate that I got has significantly lowered my monthly mortgage.

They dropped my percentage down and it was like 1.1%. They were on top of everything. They let me know exactly what I needed to provide. Every stage was very smooth and very seamless. It was a lot easier than the original time I got the loan. I called them and they took care of everything. Even with all the COVID-19 stuff, they were able to arrange to have a notary come out to my house to do all the paperwork. The whole experience was very easy. Mr. Cooper is a great financing company, in general. I had my garage burn down a month after I bought the house and they've been very understanding. I live in the state of Washington so while they replaced roofing and windows, it's not a very easy task when every other day it’s raining. It's almost a year since my garage burnt down and I still haven’t finished doing the repairs because of rain. But they haven't been pushy or demanding. They just say they understand and to let them know once it’s done.

Our experience was exceptional. First person I dealt with was Dante **. Very personable. Very professional. Gave me options without forcing anything on me. Then Kelly ** was the loan processing officer. Again answered all my questions in a timely manner. Very professional. Process was easy to deal with online. Self explanatory. A job well done!

When we bought the house, we got Mr. Cooper. Then, they called about doing a refinance and at the time, we wanted to do it anyways. The rep we worked with was really helpful and she pretty much answered any question that we had. She moved the process along pretty quickly, so I was happy with her. Now, we are experiencing lower payments which is really nice.

I was with Mr. Cooper then I refinanced with them. I received some e-mail notifications regarding rates and everything. I looked into it directly with them. Initially, I had a guy who told me he wasn’t able to give me a very good rate so I didn’t think it was gonna happen. I had a question and he transferred me to someone. He said it was one of their specialists. The last person handled it and answered every question super quickly. He quoted me a rate and we were moving forward. He got me the rate that I was actually expecting to get. It was a big difference between one person with the other. Either the initial person I spoke with was not too motivated or didn’t really know what he was doing. The refinance took approximately a month.

Mr. Cooper's reps were very professional and knowledgeable. The whole process took about a month and things worked out exactly the way I'd hoped.

It's a good time to refinance. Mr. Cooper called me about doing one with them and since they were already my mortgage company, I agreed. They offered a lower rate and saved me a little over $300 a month. Their service was great and everything was pretty seamless via email, which I liked. They were professional, too. If I had a question, they were able to answer it and I don't recall any point where I felt dissatisfied.

Mr. Cooper reached out to me about doing a refinance and since I've not had a bad experience with them, I continued. The agent I was talking to was in California and he was very good. When I reached out to him, he responded almost instantly and was willing to stay on the phone with me. I have no idea how mortgages work but they were able to explain everything to me. The process was seamless and I didn't have to send in any paperwork. I could do everything online, upload my documents, and the site was very easy to use.

We like the lower rates of Mr. Cooper and that we're saving money. This is our third loan with them and their rep was very professional. We went from the 30-year to a 15-year loan. Everything was fine and we'd recommend Mr. Cooper. They're easy to deal with and they have good financing rates.

My experience with Mr. Cooper is very good. I was with another mortgage company. They switched me over to Mr. Cooper. But after I got switched over to Mr. Cooper, it seemed like their customer service is much better than the previous mortgage company that I had. So, ever since then, I've been with them for about two years now and it's just been great. They sent an email saying that I could save a little money if I refinance. So, I said okay. The refinance went quicker than I thought. Within a month, my refinance was done. I saved about $50 more a month. It was good. The reps were also very helpful. Any time I needed a question answered, I'd call and they would respond right away. I had a really good experience with all the representatives I had to deal with.

My original loan got sold to Mr. Cooper and every time I've had to talk to them, they've been very good. So, I decided to refinance and try to stay with them. I wanted to do it for a lower interest rate and everything went smoothly. My experience with Mr. Cooper's rep was great and the whole process took about a month to complete. I want to continue being a customer.

I owned three houses before and I went through different type of lenders but it was really difficult to get through to them. But Mr. Cooper was pretty simple. They are really easy to work with. My wife was talking to a lady and she was really helpful. She gave us different options, like if we wanna get money out, or if we wanted to do a 30-year or a 15-year. She explained all the options really well and that was what I wanna hear. She helped us a lot even to lower our interest rate. At the time, we needed to lower our mortgage as much as possible. So she gave us a guidance that a 30-year option will be better because our payment would be lower. I was really, really satisfied with Mr. Cooper. You get two months without paying the mortgage when you refinance and that's a lot of help. Not only that, it lowered our payment, which definitely we needed.

This company is a consumer's nightmare. First they overcharged my escrow account with made up estimates for my American Modern Insurance policy and failed to pay American Modern on time thus having my homeowners policy canceled. I called the insurance department and they said the premium had been paid but after checking with American Modern again it had not been paid. I had to pay over $1300 to reinstate the policy even though Mr. Cooper had the money in escrow! The American Modern agent said “ Cooper” always pays on the last possible day and in my case it was 18 days late. It then took several weeks to get my money back. I wrote the Mr. Cooper but never got a response. Very disreputable company! I just pray that they pay my property taxes on time.... They have lost my trust.

They reached out to me and they had a better rate available. The gentlemen that helped me out was super helpful. He was awesome. The process took about two weeks but that was because I was in and out of town. But they sent somebody right to my house, signed the documents and it was really smooth. They worked on my terms. When I was available, they were willing to talk versus when they were available. Their rates were excellent too. The lowest that it could have been.

Everything was good with Mr. Cooper except it took our loan officer a couple of days to call us back sometimes. It was hard to get ahold of them from the very beginning but once I got ahold of somebody, it went pretty quick. The refinance was completed in three or four weeks. I was looking to lower my interest rate and I'm really satisfied with the outcome.

I refi-ed with a local broker and it was sold Mr. Cooper. About eight months later, my mortgage rates have dropped down very low and somebody from the organization called me and let me know that there were some lower rates available. I looked into it and it was financially advantageous. So I proceeded to refi with them. Refinancing with them was very easy and straightforward. They did awesome. Andrew was my mortgage broker and he did a great job following through, really well-informed the whole step of the way. Then Johnny was the processor. He was also thorough, prompt and very easy to work with. I had a good experience. I was fully informed and no surprises along the way. The lower interest rates reduced my monthly payment and it's gonna reduce my overall payments for the mortgage. So it’s financially beneficial to me with a lower interest rate.

I was in a bad situation. Mr. Cooper took me on. I refinanced and I'm good to go. My situation got really better. I appreciate what they do. It was an excellent experience with their rep. I highly recommend them. The interest rate is lower than I can get anywhere else. They're also there every time I call, so I can't ask for more than that. Everything was done quickly and professionally, and I appreciate it. I've been with several mortgage companies in my life on several properties and Mr. Cooper is awesome. I can't say anything negative about them.

We started our mortgage with someone else and then we got a letter saying that our new people are Mr. Cooper. We’ve been with them for a year and they've been great. They answered any questions I had. It's really cool to make my payment on my app. I just swipe and it’s paid. Then we decided to refinance after a year and everything went smoothly. It was very easy.

Everything went very well with Mr. Cooper. The person that handled my refi was awesome. She handled everything, and quickly. She told me exactly what she needed from me and everything worked out smoothly. My twin sister is currently going through a refi, which she started at the same time I did and it’s been over a month. I've closed already and she's still processing her stuff. To me, it had to do with the lady that handled my case. I got lucky and she did a really phenomenal job. I got a good rate too. I was very happy with my experience.

Everything went great with Mr. Cooper. I like that I didn't really have to provide documents. Plus the way they did, it was like I really didn’t have to do too much. Doing it electronically, it was amazing and so simple. I've been putting refinancing off for a long time and I was not just sure. I had a bad experience when I first bought my home, dealing with real estate people. Then I felt it was that time, so once I got into it they were very professional, upfront and I really appreciate that.

They were helpful through the entire process. Not any problems. They kept me informed through the process letting us know if we need to do anything or if we need to furnish anything. We closed early and saved us some time and money. Thanks for the great help.

Our house refinance process went very smooth. Everything was as advertised from the beginning. When we needed to speak with someone we could actually reach the person we were working with the entire time. It was very easy. Our account manager was a pleasure to work with as well.

Excellent - it could not have been better. All communications and follow up were great. Mr. Cooper personnel are exceptional! - Thanks.... I would and will recommend Mr. Cooper to my friends and family for their financing needs....

The refinance process with Mr. Cooper was simple, easy and stress free! The Loan Officer that I spoke with was knowledgeable and assisted me all the way through the process. My rate was lowered and my monthly payment, I could not be happier!

I was very pleased with the ease in which my refi was done. The agents were a pleasure to work with. My only complaint is the survey Mr Cooper sends out. It's ridiculously long and time consuming. If they shortened the survey, I'm sure they would have more positive reviews. Thank you.

The only issue we had was at closing with Inspire closing company. They messed up on several documents. That held up the disbursement of funds for a week. We noticed the discrepancy at closing and told the closer at the time.

We first got our mortgage through Bank of America, and then they sold our mortgage to Mr. Cooper. Then we just decided to refinance with the same company so they could streamline the refinancing process. Everything went well. I didn't have to pull up so many documents and it was all handled online. Then the notary came to our door. It was a quick two-week process and then the loan was closed. The rep that I worked with was good too. He was timely, organized and didn’t drop the ball on anything.

Mr. Cooper contacted me to inform me a lower rate was available. They completed the refi in a timely manner and saved me money. The guidance and customer service I received along the way was second to none. Five stars!

My experience with Mr. Cooper went very well. There were no hiccups, they answered all my questions and I didn't have any problems at all. The rep was good to work with too. However, I like to have a document with everybody's signature on it, my own copy. But I don't have that.

Home loan refinance. I was very happy with Catherine who assisted me with completing the initial paperwork to apply for the loan. However, once that paperwork was completed, Catherine was no longer available to address concerns referring me to Eugene. Eugene (a loan processor) made a number of errors in submitting paperwork I provide, his following through was generally poor, he was disorganized and had to be reminded of details associated with my loan. I believe if I had not been very persistent, my loan process would have taken even longer than it did. To be fair, I am unsure if the lower rates resulted in a slew of loan requests which overwhelmed your institution, together with the environment created in COVID-19 exasperating the situation, or if the challenges I faced were the result of poor customer service. However, this was not the worst experience I have had.

I was with Chase Bank, and my loan was transferred to Mr. Cooper back in December. Then from this spring, I was just hearing about lower interest rates so, I decided to look into the current lender. I had been with Mr. Cooper for three months. I went ahead and looked into it, and they had great rates. I gave them a call, so I refinanced. I had no difficulty at all. It was so fast. It happened before my eyes. They were very seamless. I couldn't even believe how easy it was.

The first call that I had answered just randomly, the guy got everything done on the phone with me pretty quickly. He asked a couple of simple questions and he was able to give us a general amount for the new interest rate and for our new monthly payment. And then, he sent us an email to DocuSign everything while we were on the phone with him, which was done. All that was fine. But afterwards, it was a little vague because we got the DocuSign, and then the Mr. Cooper portal updated with a closing date and other stuff, but I never got a phone call that said when it would close.

We already had a home loan with Mr. Cooper and decided this was the right time to refinance to lower our interest rate and monthly payment. The process was very smooth and every person we corresponded with was very professional and was able to answer all our questions and help guide us through the documents needed and how to transfer the info via the computer. Very patient!! We appreciate all their help and we would definitely recommend Mr. Cooper to others. Thanks.

Refinance. Everything was great, everything went smooth, no issues. Closed faster than expected. Uploading the forms was easier than trying to get them to someone. Every process had someone call and check up on me and how smooth the process was going. I liked that.

I have been a Mr. Cooper customer for two years now. Service has always been good and quick. For this loan, Mr. Cooper reached out to me stating interest rates were lower and if I wanted to refinance. I have never had that occur before. Everyone I have dealt with has been friendly, helpful, and courteous. I would recommend Mr. Cooper to everyone.

We wanted to refinance because the interest rate was several points lower than what we had, but we didn't want to go through a huge hassle to refinance. The customer service representatives we worked with made it clear and straightforward. They divided up tasks, so we never felt overwhelmed with things to do. The representatives were patient and helpful throughout the process and quick to reply to my emails when I had questions.

I was treated so well by all the representatives at Mr. Cooper. They had my home mortgage already but I did a re-finance and it was clear, smooth and very easy to follow as it proceeded through the process. I liked being able to check on the progress online as well as having a direct phone number and email to call for each person who assisting me during the application and closing.

We had refinanced with Countrywide at one time, then Nationstar took over, and Mr. Cooper went from there. We decided to refinance because we wanted to put the payment down and the process with Mr. Cooper was very simple. It didn't take three weeks to complete and everything went smoothly. They also gave us good guidance and refinancing with them allowed us to save a couple hundred dollars a month.

I wanted to stick with Mr. Cooper when I refinanced because of the ease of doing business and because their price is right. I didn't know what the process was for refinancing, what went to it, how it went and what documents and things that were needed but the two people that I worked with were very helpful. They were very easy to talk to, easy to understand, and easy to ask questions to. They didn't make me feel dumb when I asked questions about certain things and they were very good about answering my questions and helping me. Both of them told me that they were dealing with COVID and trying to make the process as smooth as possible with the situation and not having to have me come in to sign any documents in person. They were on top of everything. Mr. Cooper is easy to contact when I have questions about my mortgage payment or things like that. They've also been open in communication with me.

Mr. Cooper bought our mortgage about on our third month of having the house. It seemed to work out well. The system was easy to go online and make the payments and everything went through in a timely manner. Everything was crystal clear when I looked for any information on the website. I got a call recently to do a streamline refi. The rep was very friendly, very informative and helpful. If we had any questions, he knew the answer almost right off the top of his head. When he said he would give us a call tomorrow, he followed through and he did what he said he was gonna do. He contacted me after it went through and told me that this was the ideal scenario for refinancing our loan. It was finalized in 11 days. I was very happy with it. We dropped our interest rate by 1.5% and dropped our payment by about $250 a month.

Everybody that I spoke with was very courteous. They were very diligent and they did fast follow-up. The process itself didn’t take long at all. I closed it seemed like within a couple of weeks. So it was pretty quick. The guy that I was speaking with during the underwriting process told me everything I would need and I submitted everything early that day. I had a decision within a couple of days. It was a matter of me setting up the appraisal but it was a pretty smooth transition.

After we purchased the house, the loan got bought and we ended up with Mr. Cooper and we refinanced because the rates were better. They made it easy to refinance with them. Everything was great. They were very communal. Everything happened the way they said it was gonna happen. There were no surprises.

I was shopping around and I Googled about refinancing. I was getting quotes, so I figured I'd also reach out to my current servicer, Mr. Cooper, then I was able to connect with a representative fairly quickly. He was very knowledgeable and made it pretty seamless for me. I had already done a lot of my homework online and I went through different options with him. He gave me the pros and cons of each option that I was considering and he was very patient as I kept asking more and more detailed questions. Then we narrowed it down to what works best for me and refinancing with them got me savings.

Mr. Cooper was fantastic. I got a letter saying that my escrow amount was going up so I called them and asked why because I was paying extra. The guy said, “You know, our rate is cheaper now than it was when you refinanced before.” I asked how much cheaper and asked if I have to pay the appraisal thing and he said, “No. Your appraisal is still up-to-date. You can go ahead and refinance.” So I refinanced.

Our mortgage was sold to Mr. Cooper and we went with them to refinance. We got a better interest rate from them and the process was easy. From start to finish, it took three weeks and was really quick.

Mr. Cooper gave me good choices. The underwriting process took two weeks. I'm still waiting on some situation about the details about the escrow payments for the insurance, but everything was smooth. And the people working there were very nice. Every time I called, they called me back and gave me the information I needed. They explained the process very well. Since refinancing I have a better rate. It is always good to pay less especially in these times, and you should take advantage of the better rate. And also, my credit helps a lot with this one. I will recommend Mr. Cooper.

They were thorough and quick. The process went really well. I got a lower interest rate.

A young lady called me and I started talking to her about refinancing. She started working with me, and before I know it, she already had it approved. I was impressed with her ability to take care of my loan, which she did a really good job on it. She was able to walk me through everything.

I’ve been pleased with their service. When I dealt with their rep, it was very transparent, very quick and very easy. I was impressed with the fact that they called me and I didn't have to do any work searching who had the best rates. They did it for me. Everything was handled well. The guidance was perfect. They helped me lower the interest rate and my payment went down, which is always a great thing. They're very easy to work with, very responsive, and easy to use, like on the app.

I went with a VA home loan, and I got a home loan last year. And then it was sold to Mr. Cooper and I refinanced it with them. The rep I dealt with was professional. The explanation I was given was thorough. Refinancing is not for everybody. It all depends on how you do it. You could refinance it to have a lower mortgage rate, or you could refinance it and have the same mortgage rate, and maybe pay it off in 15 years. There's a whole bunch of different ways you could look at it. Just do whatever best suits your situation. The refinancing with Mr. Cooper was real simple to do. My mortgage rate went down and overall my experience went excellent

I wanted to refinance my old mortgage because of the interest rates and I went with Mr. Cooper. They were very professional and things were well-communicated. Now I'll have the mortgage paid off in an earlier date which was the goal for refinancing.

I heard about Mr. Cooper through my previous mortgage company. When we first purchased, we had our mortgage with Veterans United. Then, they told us it was a possibility that our mortgage would be sent over to another company. And then, we were with Mr. Cooper. We refinanced with them, and the process was easy. It took about a week. The rep I dealt with during the refinancing was very helpful. She returned phone calls or emails whenever we had questions, and she answered any questions that we had. I am getting a lower monthly rate and I am absolutely pleased with the rates and terms I received. Overall, we were very happy with our experience. Hopefully, we don't have to get moved to anybody else because I like Mr. Cooper.

My escrow balance was calculated at the end of 2019. In March, I got my monthly mortgage and they said that my escrow had a negative balance of over $8,000, therefore my mortgage payment was going up over $600 a month unless I paid the $8,000. I'm an accountant and recalculated my account. I used their spreadsheet and put in the correct numbers. They had doubled the charges for my home owner's insurance, plus a few other errors. I've contacted them over and over, called, emailed....etc. No response, so I'm making this huge mortgage payment every month (when this pandemic is occurring and I have NO ADDITIONAL MONEY!!!) in order not to be fined for not paying the full amount. When I have gotten through to them, they have me on hold for over 4 hours, then they hang up. The people that I have spoken with don't even understand what I'm asking. They are too ignorant to do their job. DISGUSTING! I wish that I could dump them!!!!

It's a long story but the gist is, since late 2019, my payments have been incorrectly allocated. Their website does not function as intended, I tell them this every time but they choose to ignore. For instance, when you elect to submit an additional principle payment, it sometimes gets applied as a regular monthly payment. And regular monthly payments sometimes get applied as additional principal payments. Etc... I've been in this mess for over 6 months. Every month, I am told that everything would be corrected but every month I end up calling back to request an adjustment.

My realtor in my town has been like a youth pastor for me my whole life. And when I moved back to town, he was still doing realty. He set me up with a financial institution that told me about Mr. Cooper and their refinancing process was super easy, They were also super friendly and super fast. They did all the work and I didn't have to do anything. The guy that called me and offered me the refinancing was super helpful, too. Since I refinanced, I dropped from a 4.25 down to a 2.75 and as a lender, their APR rates are really low.

The process with Mr. Cooper was very easy and simple. 'Cause with it being a streamline, everything was handled timely by either email or over the phone. They set the closing, and even that was handled here at our home, in our garage. I am a nurse. My schedule is a little bit about up and down at that moment, but they stayed on top of things as well. The terms and rates were also very positive.

Nationstar aka Mr. Cooper competed with Quicken Loans aka Rocket Mortgage to provide a lower cost refinance at the same competitive rate, netting for me a lower monthly payment on a fixed 30 year. Communication with a Nationstar loan Officer with quick approval, and soon a loan Processor was frequent, timely, and both easy to reach quickly by phone or email. Quicken Loans switched loan salespeople 3 times escalating to stronger sale closing types, and became adversarial in the end because I was waiting on full terms from both refinance offers.

I was using a veteran's loan and they suggested Mr. Cooper. I also looked at six other companies but I went with Mr. Cooper because of their customer service. All of them have been wonderful and really courteous. It was convenient. They got right back to me and there was no waiting around. Their rep helped scrounge around for the lowest interest rate for my refi. I was paying 4.6% before and she got it down to 2.75%. I'm saving $400 a month. They worked really hard for me and I'm completely satisfied.

I received excellent service from Mr. Cooper who reviewed my profile, converted my loan to a conventional loan, paid off my bills and reduced my mortgage by $450.00. The paying off of my bills saved me over $11,000 in interest and gave me a whole look at how devastating interest is -- will never own another credit card in my life.

15 year refinance. Worse experience I ever had. They took out the payment on the old loan. To over 40 days to get it returned. I'm told by three different reps and one manager I have money coming back from my old escrow account. No one can tell me where it is. No one will return my calls or email. 1802.00 just disappears. Wow. Stay away.

Our experience with the reps of Mr. Cooper was pleasant. I spent three hours on the phone. The rep did an excellent job and explained everything to me. She did detailed research into what would be the best option for us in our situation. I made sure she had everything she needed, for the most part, to get everything up and running. It was extremely thorough that I didn't have to question what I needed to send in. I made sure it was all taken care of that day on the phone with her.

Mr. Cooper was great. I was looking to refinance to drop rates. The guidance they gave me on was on point and easy to understand. If I had concerns, I had telephone calls and emails with them and they were very responsive. The application and underwriting process took about an hour. It was simple and fast and I was able to save money. Overall, it was a pleasant and beneficial experience.

We borrowed money on the house and did some work on the house. When we refinanced, Mr. Cooper gave us a lower interest rate and we're satisfied. They were also helpful and I felt fine about the process. They’ve done a good job.

I refinanced with Mr. Cooper because I was already working with them, and I like their service. I was called by one of their loan officers. I spoke with him briefly. He gave me the rundown on how the process would go and I was very intrigued by the new rates that they offered. So I told him I would move ahead with the process. It was a pretty short, sweet process. Everything went as planned and we closed earlier than expected.

Mr. Cooper bought out my existing loan that I had with a different provider. I refinanced with them because my payment was extremely high, and I could get a better interest rate. Ashley was the initial point of contact and then there was a second girl, and they were friendly. They communicated quickly, too. The signing took about an hour. It was during COVID, so we did it off the back of somebody's car. So, it took a little while. If the terms can be lower, that would be awesome. But, for now, they are fine. My mom is also using Mr. Cooper as the refinance option for her second property.

Things went well from the very beginning. They helped me with moving my mortgage insurance away because I had enough equity in the house and the refinancing wasn’t an attractive option then. As interest rates went down though, I got something in the mail and I called. Steve was very helpful and it feels like I’ve touched five people here, but that’s fine. I know everybody has their job to do. Everybody was good all the way through up to the lady, the notary who did the closing for us. They communicated real well and everything went good. I’m very satisfied. Everything about the terms and the rates was good as well.

I worked with Mr. Cooper and when they invited me to do a mortgage checkup, that I could do better, we did that. They did a refinance and they were great. Now, I have a lower mortgage payment.

Everything went very well with Mr. Cooper. There was very good communication and the requests were executed in a timely manner. The overall process was very easy. The initial callback was during the COVID lockdown, so it took them quite a while to get back with me initially. But once we started the process, it went very quickly. The terms were fair. But the rates were higher than I could’ve gotten somewhere else. But I was already in the process. It was faster.

I refinanced my home, Jack ** and Mirca ** helped and followed up with me throughout the entire process. It was great! Very timely, my refinancing took half the amount of time as others I know who were also refinancing. The ease of the electronic documents was excellent. The closing process was quick and safely done. I was so pleased with the whole process. Thank you!

I went with Mr. Cooper because the process was going to be seamless from what they were saying -- and it did -- and to lower my rates. The process took a couple of weeks and the rep I dealt with was cool, informative and responsive. I'm happy with the rates and terms I am receiving.

Terrible customer service! Possibly one of the worst mortgage companies I've ever had to deal with. On a scale of one to ten, ten being the best, I'd give them a negative ten if I could. Called more than 25 times in 2 months to get an answer from them. Every time I called I talked to a different person who had no idea what was going on, nor the fact that I called, nor did I receive an answer to the question. Only, we'll have to give you a call back, which never happened. They're also terrible about tacking on unexplained fees. If you value your mortgage and want some real customer service, stay completely away from this company!

We originally had our mortgage through Chase and we didn't hear about Mr. Cooper until we got a letter from Chase saying that our mortgage was bought by Mr. Cooper. I called Mr. Cooper to talk them about my payment because from what I understood, I wasn't gonna have to do anything 'cause our payment was gonna automatically get taken out. But Chase was still getting my money and then I was getting notices from Mr. Cooper saying my mortgage was late.

It was cool working with Mr. Cooper and we’ve definitely gotten a better rate with the refinance. They reached out a couple times within the first year. But other than that, they're professional. They stick to their work and they're good.

I've been in this house 42 years and my mortgage has been sold repeatedly. I got the message from my mortgage company, Nationstar, and they said that their new name is Mr. Cooper. It just kept turning over and over to different companies. I got a call from a guy and then, I got a call from Antonio. I got him last year and my mother had just died, and I said I just didn’t wanna deal with anything more. He said that because of the economy, the rates are ridiculously low. So, we talked and I must have had seven phone calls with him. I decided that I could go from a five point something down to a three point something.

Big thank you to Mortgage Professional Alec ** and Loan Processor Rosio **. They made my refinance easy. Using the loan tracker via the portal keep me up to date as the loan moved thru process. Alec and Rosio deserve a bonus!

I was an existing customer of Mr. Cooper and the whole interest rate dropping led me to ask about refinancing. The rep was very easy to work with and gave very clear instructions. The guidance they gave was excellent. The direction that they gave me about what I needed to submit and documentation was very specific. Working with Mr. Cooper made the whole mortgage experience a lot easier. I've had a few different mortgage companies over the years and Mr. Cooper’s website was a lot better than some of the other ones that I've used in the past. And working with them to do the refinance was very easy. They made the process very streamlined.

They have lost payments when we send 4 months ahead of time then they take our payments and put into escrow without my permission and will not help us so now a whole payment is gone. Have to come out of pocket which no one has. Horrible. I would never tell anyone to use Mr. Cooper. Such a horrible company.

I already had my mortgage through Mr. Cooper and the refinancing was quick and easy. The first guy I was working with didn’t continue and three weeks were wasted. When I called back Mr. Cooper to inquire on the status, they finally told me that for some reason it was cancelled or they weren’t gonna continue the process. I got linked up with another case manager and he was able to get it all done in two weeks. I liked that Mr. Cooper was fast and expedient, and once the guy figured out what the issue was, he was able to get it resolved quickly. Plus, the rate was excellent. I got a whole point knocked off my already low interest rate and they increased the term by five more years. So, it wasn’t such a big flip.

I looked into Mr. Cooper to refinance for a lower interest rate. Their reps were very helpful and they fixed everything. They did pretty well explaining everything to me.

I had decided to take advantage of the drop in interest rate for my prior Mr. Cooper mortgage when we bought our Florida home two years ago. I called into the contact center and connected with Brian **. Brian guided our meeting and the resulting transactions a very speedy term. He introduced Lyna ** to me and things happened nearly instantaneously after that. It was a pure pleasure interacting then Brian and Lyna. Rock Stars like them is why we have used Mr. Cooper three times over the recent past. The service and responsiveness was Level 1!

My refinance experience with Mr. Cooper was positive in every way. You are assigned a Rep to help you through the whole process. You may contact them by phone or email. Communication is the most important thing to me. Kudos to Leslie ** and Anne **, the closing Notary.

Thank you Alia and Roxanne for the fast service. I appreciate everything. The loan closed very fast. I am an associate and I could have went anywhere but I chose to go to where I work and I am happy I did.

The experience of the refinance was made very easy from start to finish. Even with the hindrance of the virus and they were working from wherever. Rhonda ** and Mongiue ** did a great job keeping us informed and helping us with any questions we had with the progression or paperwork. The closing set up was very good also.

The fed interest rate was pushed almost to zero so the cost of capital went way down. Refinancing was a good idea to reduce our burn rate and simultaneously reduce our payment. Based on that coincidental reduction in the fed mortgage interest rate and a combination of strange economic elements due to the COVID-thing, we considered refinancing. We let ourselves kinda cruise through this instead of freaking out through it all.

I called Mr. Cooper to inquire about refinancing my home and the experience was fantastic from beginning to end. Randy and Luis were both extremely helpful and answered any questions I had along the way. I could tell they wanted to make sure the process was seamless and they were successful.

My entire loan process was superb. Maya ** was super to work with. Very responsive to all my questions and concerns. Derek ** was also very helpful and friendly. This loan process was extremely fast and painless. Closing was completed in less than 14 days from application to close. Incredible!

It has been awesome working with them. Every question I have is always answered and if the person can't they will find someone who can always helpful. Thanks so much. I will be staying with y'all for a very long time.

Mr. Cooper bought my mortgage out through CitiMortgage, and then I refinanced with Mr. Cooper. I really like them. They have wonderful customer service. They’re very fast and efficient. The rep walked me through everything. He was very informative, knowledgeable, communicative, and always got back with me or left messages. I have an app with them and he would either send me something through the website or he would call me. Usually, it would be calling, but I found everything online through the app and I didn’t have to leave the house. That was what was so good about them. Use Mr. Cooper. They’re competitive and really nice.

We are with Mr. Cooper and then we got a call from one of their agents offering a lower interest rate. It was an offer I couldn’t turn down. The guy was very informative. He was very much on top of what needed to be done and got everything done in a real quick fashion. Everything went about as smoothly as it possibly could.

Mr. Cooper is probably not the only mortgage company that is helping people now because of the virus but they started early and yes they are so so helpful. So if you find out from your mortgage company that it is a too bad soo sad pay 100% of your mortgage. Move to Mr. Cooper as they will definitely help you survive.

Mr. Cooper had bought my mortgage loan so when I pay my mortgage on the website it stated that there were options for divorces. Divorce was final in January. I sent my divorce decree and they called to refinance and be able to lower my payment and get a better interest rate. Knowing I had been divorced, they never stated that this may cause an issue with refinancing.

When the interest rate dropped tremendously, I inquired about refinancing my old mortgage. The Mr. Cooper rep kept me on tab and updated. They didn't pull any punches. They got all the information as quickly as they could and did what they needed. I was satisfied with everything.

I got a couple of offers from Mr. Cooper and I took a look at our position where we were and figured it was time to make a move. I uploaded everything to their portal and took less than two weeks to get done. The rep I was working with was very knowledgeable. We worked it out together. Also I like their app. Mr. Cooper has a simple process though I didn't go through the entire process with them, I'm sure that's not as cumbersome as they have been in the past.

I liked Mr. Cooper’s lower payments and interest. The process took a little longer than normal due to this Covid stuff but it still went smoothly and quickly.

Updated on 05/27/2020: Still have not heard back from this company with their review. I put in a Review on August 6,,which published on May 7, 2020. The last thing that happened is that they were going to review my case and possibly refund my Appraisal Fee as they are the ones who kept changing the terms even after we agreed on the last one and I signed and proceeded with the Loan Application...I had the terms locked and they kept making changes and I would sign and they would change the terms again or undo what I already signed. The last follow up I did was on the 12th and they said that they would get back to me...I think that they meant to say..."Mr. Cooper does not care and will do what we want to customers and there is nothing the customer can do about it...". This is the kind of service you can expect...NO Service!

My mortgage was transferred to Mr. Cooper about a year ago. Since the day it was transferred they have bombarded me constantly with emails and snail mail to do a mortgage checkup - see what great deals they can offer for a refinance. In the past week alone I have received 4 emails from them asking me to reach out to discuss a refi.

Mr. Cooper was our mortgage provider and when we did the refinance with them, it went very smoothly. I worked with two reps, Brittany and Michael, and they were very respectful, courteous and helpful. They guided me through the process through email, the app and by phone. It took only a few weeks. Since refinancing, we have a higher monthly payment but we dropped a lower interest. So, we’ll save money if we stay in the house through the life of the loan.

New customer here. Awful start. I set up autopay, continually checking my account. I notice they haven’t taken money out. I call too and leave messages and nothing. I reviewed my call and did give the lady the correct information during setup. Then they said I didn’t have funds in account when I had over 5000 dollars. Obviously a mistake on their end!!!! Still waiting three days now for call back.

Sick your forbearance where the sun dont shine. No help. Beware. Stay away. Bad customer service. No help during Covid 19. Who can pay 4 months of mortgage payment in lump sum without no job. Housing market doomed again....

Our existing mortgage at the time was with Mr. Cooper and they sent me a notice saying that if I haven’t thought about it, I might think about refinancing. So, I called them and looked into it. It turned out to be a great deal and we went ahead and did it. The refinancing process went smoothly and that was confirmed even more when I talked to people who I worked with. They were talking about how they were either in the process of trying to refinance or in some cases, purchasing a home.

Mr. Cooper took over the loan we had. We were pretty impressed with almost everybody. The only thing we didn’t actually care for was the fact that since there was no title company, the fees were very high considering we never had a chance to talk to any title person to figure out what some of the fees were that we are coming across. The people I talked to, however, are very friendly and helpful.

I wanted to get the interest rate lower and with the refinance, we got better payment and APR. It took 10 days to go through everything. It was quick and really easy. They would call right away. They were very friendly and they had detailed descriptions of what they wanted and when they wanted it. They would follow-up with emails and I could track everything on an app, which I had because I already had the loan through them. The experience was great. I would do it again in a heartbeat.

We have had this company buy our mortgage last year. Since then every year our insurance payment is due out of escrow they do not pay it (mind you twice now). Then send us a letter stating that They are purchasing insurance for us. Like why can’t you just do your job and make the payment. So now I have to call the insurance company and these fools to figure out why they can’t do their job. They have only had the loan two year and each year this happens. Thinking of a refi only to get away from Mr. Copper and his non BBB affiliated business. Going to file a complaint with bbb and others about this mortgage holder.

Knowing the interest rate fluctuation with everything going on, I inquired about refinancing and I had a great experience through the process with Mr. Cooper. Everyone I worked with was really helpful and Mr. Cooper has been pretty easy to use.

Veterans United was the original mortgage holder and they sold my mortgage to Mr. Cooper. The interest rate went down and I thought I could get a better monthly payment by refinancing, which I did. The first time, I went from a 4.5 to a 4.0. Now, I went from a 4.0 to 3.125. Everybody that I worked with was nice, very informative and patient with me. So, I was very pleased. The process took about 20 days. They did everything that they possibly could to get it done quickly and make it simple as possible. If there’s a problem or there was something they didn’t understand, they would call me. So, they were very good.

I have made many loans throughout my life but this was by far the easiest process I've ever experienced. Once the loan was funded, I had my money the same day and payoff checks the next. I highly recommend Mr. Cooper.

I refinanced in 2006 with at the time Nationstar and is now called Mr. Cooper. I owed around $90,400 and they split it into two loans with high interest. One loan was and still is at 14% interest, the other was around 9%. The guy that was "helping" us get this loan knew what a horrible a loan it was but we was young and trying to use the equity in our home to pay off other debt. He told us in a yr the company would refinance our loan to one payment with a better interest. Well that was a lie and when we started to have a hard time with these payments they did modifications, several horrible ones.

I liked how I would get lower interest rates and an opportunity to save by refinancing with Mr. Cooper. Their rep provided superior service and I got good guidance. I'm very satisfied with them.

When COVID-19 happened, I figured I would go through my finances and kinda revamp everything. The Mr. Cooper reps were very helpful and gave me a lot of information, which was what led to me refinancing. They were quick with getting everything done and I got a lower interest rate.

Refinancing with Mr. Cooper knocked my payment down about $200. I’m not worried about it because I had the money to pay it every month. I could have paid the 900 and instead of the 700 but I thought maybe with an extra 200 a month, I could put some more into the house. Their reps did a good job. The last time I talked, they said that the VA is not backing my mortgage. It was a VA loan to start with, and when you refinance, then it is no longer a VA because you got to pay the first one off first. So, if I had to pay $480 some to the VA for that, I should be getting that money back. Other than that concern, I am very satisfied with the people that I worked with at Mr. Cooper. After I did the original paperwork with the bank, they sent it to me all on the internet and all of the paperwork was done there. They didn’t have to come here and mess around with anything. I like that.

About four years ago, we had Citibank and it got sold to Mr. Cooper. I retired on the 1st of January this year and we got a couple of written notices from them saying that we might either want equity or a lower monthly payment, and that appealed to me. So, I called them up and it looked like I could get about $188 less a month so, I went with them. The rep sent me some paperwork that I filled out and some things that they wanted verified that I did, and we did all of it online. Then, when it came to the closing, they gave me a time and date, which was 6:30 on a Wednesday night. I got there at 6:30, the person was there and we closed.

Mr. Cooper was our mortgage company. They've done a good job for us and they've been very prompt with everything that we've ever asked for in the past. I started to stick with them and see what they could do for us and I liked what they could do. The interest rates would be lower in refinancing our mortgage with them. Dealing with them was very professional and informative and they provided all the information that I was looking for. They made everything easier for me and I was very satisfied.

I've been with Mr. Cooper for eons. It has probably been 20 years. We're restoring the house and that's why we decided to refinance, and everything went fine.

The Reason of this review: Lender’s statement asked for an extra payment. This problem started from early 2019, statement showed the amount in double of regular monthly payment, customer service told me that is an Unpaid. In February 2019 I sent them the evidence of my pay and after 2 to 3 hours wasting time finally "they said sorry our system shows zero balance on your account and you need pay only one payment" and I did. But again it was back on next statement and still it has been continued to now. I called them every month and again and again the same as the 1st time customer service addressed another wrong date of unpaid, like no paid the last month and another time they said the very first payment of this loan at May 2014 or last July, this August and each single time I have sent the evidence and finally as the 1st time I heard zero balance.

As a property owner of multiple investment homes, I am always looking to capitalize on the lowest interest rate for a loan. After processing a loan with Mr. Cooper on 2 different properties, I decided last summer to attempt to refinance a condo in Florida with them. Long story short, after 9 mos, 2 different loan processors - 3 managers, 2 lost appraisal fees, this group of idiots couldn't hit the side of a barn with a baseball from 10 ft away. I probably provided more information to support a loan, with excellent credit, and everything that could possible be required and they screwed it up...never again.. Don't waste your time as these idiots work on a volume basis and don't give a crap about customer satisfaction!

Mr. Cooper was able to help us quickly refinance the house and get a better payment. We didn't have a whole lot of trouble nor a lot of running around. They took care of everything for us. Alex, the rep, was professional and he did a great job helping us understand our options. He was good to get back with us about any questions we had and made everything very simple. It took a couple of weeks for us to get our refinancing and I was impressed. We did the paperwork and signed everything. It was super quick. The process was perfect.

We were contacted by Mr. Cooper about refinancing our current home loan through them. Once we applied, almost no communication on Mr Cooper's end. Had to keep calling and leaving messages with the loan rep. Finally received a call back stating they were waiting on the government regarding rates. I have no problem with that. Today, log in to make our May payment and see where the refinance loan application was canceled! We have no idea why. We are in good standing and good credit. Have not received a call from our loan officer nor a letter explaining why. Very unprofessional! I have left messages and no response. Looks like we will be taking our business elsewhere.

The person who helped me did a really good job. I asked him something very specific and he was super helpful. I wanted to take a few years off my loan when I refinanced, not so much take my payment down, and he was able to get me kind of a weird timeframe of 25 years instead of 30 or 20. Another benefit is my interest in lowering the year. The app is really helpful too.

Since then they reached out and been very good to me so far.

My account was purchased a little over a year ago by Mr. Cooper, I have never missed a payment. Now this Covid 19 happened I applied for a loan modification as we are receiving unemployment and when and if we return we would have reduced hour. I completed the application on 4/16/20 and received a answer on 4/20/20 for a short sale. I was shock how is this helping me keep my home. I been calling my loan specialist Joanna ** since March. No answer no reply. I spoke with her once and it was the most disheartening call I have ever had. Then they increased my mortgage from $1080 to $1160.

Mr. Cooper initially bought my first loan so, they were my finance company. Then, I used them to refinance. My new rates were looking better and my credit score improved a little bit. So, I figured now would be a good time to do it due to my current situation. During the refinancing, I had an idea on what to expect going in and the process was smooth. The signing, the documentation and the notary went well. When I refinanced, I got a little cash back and overall, it lowered my monthly payment. The breakeven was a couple of months so, it won’t take too long to recover the cost of the process to refinance. Overall, it’s $150 a month savings. It’s not too crazy but long term, that all adds up. So, when you look at the long-term and amortization schedule, it makes a whole lot of sense to refinance. So, I’m glad we were able to do it and I’m glad we were able to get it done quickly.

Please save yourself grief and use a local lender when you are looking for a mortgage. I recently used Mr. Cooper (Kendrick **) to refinance my mortgage mainly because they already had my mortgage and I thought it would be quicker and less costly. I was sadly mistaken on both counts. I started the process early in January and we didn't close until March 31st. They kept having problems with finding appraisers and took over 2 months to get this done.

My Mortgage was transferred over from another Company at the first of the year. And it have been a horrible experience. I am a military vet and I set my mortgage up as an allotment to be drafted straight from my retirement account and now I find out that my payments are not being applied to my mortgage and I am behind on my loan. And on top of that no one can tell me where my money went or how to get it back. I haven't missed a payment since I purchased my home in 2005 but now that I am with Mr. Cooper I'm delinquent.

The underwriter denied loan acceptance even though income as self employed was proven viable for a company owner who has been in business for 20 years, and whose business is not significantly affected by Covid situation. Was not given written reason for denial of loan acceptance. Credit score is great and prior loan histories are excellent. Gave all requested documents very quickly.

My loan was sold to them when I very first purchased the home, so I've been with them since then. We're veterans and the VA was notifying us that there was streamline. A lot of people were asking us to streamline with them. So then I reached back out to Mr. Cooper about streamlining my loan and that was when they offered refinancing. The process was very simple and they had all my information so that made it easier. We were closed in 15 days. It was really fast. The rep was very informative. It was almost $300 a month and it went down 1% so it was well worth it. They've always been friendly and very helpful and nice every time I've call them for anything so I always recommend them.

I started my refi process with Jason and a couple of other people at Mr. Cooper. I hit it around the appropriate time. It was around the first week of March and I was reducing my rate. The process was really simple. I uploaded a few documents on the website and everything turned through. They identified a closing date and a notary showed up at my house. We sat down and signed some papers. All in all, the process took two weeks and it was done. I've done five or six homes thus far and this has been the easiest mortgage process I've ever dealt with.

Pick a different lender. Gateway mortgage sold my loan to Mr Cooper. Gateway Mortgage had me set up on an automatic biweekly loan payment program that payed into the loan BIWEEKLY. Mr Cooper does not honor that system and only holds on to your first biweekly installment until the total monthly payment is collected (usually at the end of the month.) This effectively cuts out a major benefit of making biweekly payments into your mortgage. When I called to rectify this, they could not help and simply said "that's the way it's done here." Also when you try to make principal only payments through their application it sits in "unapplied funds" until, again, your full monthly payment is made. They are creating legal loopholes to keep you from paying off your mortgage early. Do your research and you will see. Shame on you.

Best service provided when refinancing our home!!! From the initial email to the final notice of closing, a great experience overall... Would whole heartedly recommend Mr. Cooper for all your mortgage needs. They are at the top of their game...

I’ve been with NationStar for nine years. Initially, we had refinanced and the interest rate was a little bit higher than before. We refinanced a couple of years ago and then the rates were going down for the military ‘cause that’s me. Eddie called me in January and I wasn’t able to do anything back then. But more recently, in March, April, things got better here and so we were able to refinance. I looked at other mortgages and banks and although there were some that could give me a quarter percent better or something like this, I didn’t find them reputable. So, I just wanted to stay with Mr. Cooper.

They got ahold of me and got things resolved and made it much better moving forward.

This the BEST experience I have had with A refi loan. The people I dealt with couldn't have been any nicer and very knowledgeable. Thing couldn't have been any easier. I would recommend MR. Cooper organization to anybody. Thank You so much. It's been a pleasure. Sincerely Michael

Mr. Cooper was the servicing entity for my existing mortgage and I went in for a refi. Everything went perfectly. It was a painless experience. It was one of the easiest escrows that I’ve ever engaged in and the signation was excellent. So I couldn’t be more pleased.

My name is Michael **; from the great State of Michigan… I’m wanting ALL home seekers and refinancers to know that Mr. Cooper's team of Gary ** and Johnny ** are 2nd to none!!! They both have EASILY with patience’s, timeliness, and customer-base concern… Walked my wife and I through our FIRST mortgage and then a SECOND RE-FINANCE MORTGAGE at a even better rate!!! Not ONCE had they failed to call us back, and they ALWAYS kept us update in the mortgaging process through to APPROVAL!!! If you’re looking for a silky move loan application process, when calling Mr. Cooper, ASKS FOR Gary ** and Johnny **!!!

I made my May 1, 2020, mortgage payments (I have two) on April 1. I made the payments online. Mr. Cooper applied the payment as additional principal instead of a payment. Guess what - this has happened in the past as well. They have added a new feature to this mismanagement - the run around. I have called twice and emailed once. Result: Two promises to fix the problem in 24-48 hours (result of the calls, each a week apart) and one email response that says it will take them 7 days to investigate and another 7-10 days to respond. COME ON! Is this service? It's simple - you misapplied the payment. Fix it!

Shane ** and Jess ** did a fantastic job with this refinance. They responded promptly to phone calls and emails, and were eager to keep us in the loop. They got the closing scheduled promptly and completed despite the COVID19 craziness going on in Texas. Great job all around!

I got a pretty good deal from Mr. Cooper and it was pretty fast. I could check on it easily with the tools they had. I felt it was a very good time to do the refinancing. Matt, the negotiator, didn't waste my time. It was very straightforward and good communication throughout the entire refinance. Everything went fantastic.

The experience was easy. Our representative was extremely helpful and our closing agent was thorough and pleasant. The whole procedure was as good as could be expected. We would recommend Mr. Cooper. We received our payout quite quickly. Thank You.

I already had a mortgage with Mr. Cooper and then I refinanced with them for new interest rates and to take money out. I dealt with two different people from Mr. Cooper and they were both exceptional. They were very good at explaining everything and they guided me through the process. They always followed up with me on everything and checked into it to make sure that everything was being taken care of on time. They're very helpful, professional and courteous. It all went surprisingly quickly. It paid off debt and my mortgage only went up about $20, so that was a big win for me.

Decided to Refi in early 2020 and chose Mr. Cooper for the third time. It took less than 60 days and was a very easy process, I was kept up to date all along the way, the app made everything easy to track and respond to, and saved money to boot. All interactions from start to finish were pleasant and professional but very personal as well - everyone really cared about my loan and me. I would wholeheartedly recommend Mr. Cooper to anyone needing a mortgage!

Outstanding performance by your staff. Thorough and professional. Always ready to answer any questions. Brad ** was very interested in our personal situation and was available for us to seek guidance. Would highly recommend to anyone seeking mortgage assistance. My rationale for a five star rating is that people can refinance anywhere, but when you are treated well you stay with your original lender.

Mr. Cooper acquired my mortgage from another organization and I was paying that mortgage through them. When I was watching the rates, they dropped and I found that to be a great user experience. I decided to refinance through them. Their reps were very knowledgeable and professional. They were available to answer any questions. I was given great guidance and had options made available to me. I could have gone with a 15-year loan but with everything going on with COVID 19, that made it just seem like a smart choice to reduce my payments. I ended up going with a 30-year fixed-rate refinance but was given an option to take equity that I've already put in and get cash back.

Luis **, NMLS ID **, remembered me from a previous contact I made looking to refinance. When my ideal rate was possible he reached out (months later) and locked me in before the rates started to climb again. I can’t thank him enough as these are interesting times. Monthly savings mean so much to me and my family right now.

The entire experience was very efficient and timely. The agents were knowledgeable and communicative throughout the process. We were very please with the whole experience. Thank you very much for the attentiveness. Since this experience we have recommended our children to Mr. Cooper and they have initiated their own refinanced.

You are a 5 star company! Our loan was sold to you over a year ago and we did a refi with you last month. Topnotch and I feel very honest as we have received checks of over payment. The process was fast and easy.

My experience with Mr. Cooper was extremely good. I was very pleased. Since interest rates are going down, I wanted to see if I could get a lower monthly mortgage payment interest rate. The loan officer I dealt with was very informative and professional. He answered all my questions, and he walked me through everything that I was confused about. While I am okay with rates and terms I received, I would have liked below 3.0 -- that would have made me happier. Nevertheless, I will live with the one I got. The whole application and underwriting process took 10 days. It was extremely short, to my surprise. Overall, on a scale of 1 to 10, I would give them a 10.

Excellent customer service throughout the entirety of the home refinance experience, including the ability to quickly make contact with a representative at any point in time throughout the process. All numbers clearly put forth and explained at every stage. Highly recommend.

Everyone was so helpful and took their time to help. I dealt with at 3 different people and everyone was friendly and guided me with the process. The process was done in a timely matter and the notary even came to my home.